Meet Your Igloo

Meet Your Igloo
A Community Manager’s guide to intranet success.
Enter Toolkit
YOUR ROLE
YOUR TEAM
About This Toolkit
Congratulations on your Igloo community. Igloo is
designed to help build engagement in your organization,
and best of all, it’s user friendly. Its simple platform allows
users to build, customize, and maintain it with ease.
• This toolkit provides essential information to introduce Igloo to
your Community Champions
• Use the click-to-jump links along the top of the page to go quickly
to any specific section of the toolkit
Get Started
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Continue to ‘Your Role’
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YOUR ROLE
YOUR TEAM
What’s So Smart About SMART?
Once you’ve planned your intranet, turn your attention to developing
goals that will enable you to be successful. Goals should be SMART.
SPECIFIC:
Specific goals have a much better chance of being reached because
they clearly define what is trying to be accomplished.
MEASURABLE:
S M A R T
SPECIFIC
MEASURABLE
ACHIEVABLE
REALISTIC
TIMEBOUND
A measurable goal includes targets and milestones to make sure you’re
moving in the right direction.
ACHIEVABLE:
Take small steps. It’s a good idea to engage with key stakeholders
to prioritize what is ‘doable’ over the short versus long term.
REALISTIC:
Do you have a team of willing Community Champions with the skill set
and willingness to achieve your goals?
Lay the groundwork for successful user adoption.
Use these resources to help set expectations early on:
Community Manager
Objectives Overview
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TIMEBOUND:
Create a specific timeline for each step of the process.
By setting a deadline, you’ll also motivate your team to take action.
Intranet Planning
Worksheet
Continue to ‘Your Role’
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YOUR ROLE
Community Manager
YOUR TEAM
Igloo Benefits
A successful intranet will help your company communicate more effectively, improve
collaboration, and enhance productivity. As Community Manager, you can promote the
benefits of the Igloo platform and offer team members tools and resources to help get
them the most out of your intranet.
Leverage Learning
Members share knowledge, communicate more efficiently, and do it
Corporate Communication
Igloo allows for better corporate
communication, so company-wide
announcements don’t get lost in
the inbox.
Plus, the flexibility of the Igloo platform allows you to design your
intranet to fit the needs of your business. You’ll achieve improved
productivity, with shorter response times and smoother approval
processes, with vital project information all in one place.
Social Workflow
It increases social workflow,
keeping projects moving along
the approval process with ease.
want to be a part of.
In short: Igloo is an intranet they’ll actually like.
Increase Innovation
Knowledge Management
It provides secure knowledge
management, so teams work from
one place and stop wasting time
searching for documents.
all with increased visibility. Igloo is a community your members will
Creativity thrives through diverse participation, made possible by
Igloo’s community-based structure. And, increased collaboration
Tip Sheet
leads to innovation – something every company can benefit from.
Check out the Community
Manager Tip Sheet. Inside, you’ll
find best practices for building
awareness and adoption within
your organization.
Control Costs
Tip Sheet
Reclaim employee time, reduce travel expenses, and limit costs
for storing email and attachments. With Igloo, your employees
benefit from increased usability, while you save, thanks to a variety
of cost-saving opportunities. Plus, members can access Igloo from
a smartphone, tablet, or laptop, and stay connected on the go.
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YOUR ROLE
How to Spot
a Community Champion
Most times champions will identify themselves by responding
to your call for participation. But it helps to know what to look
for. Who are your top intranet contributors? Who are the people
whose comments are liked by others? Here’s a place to start to
help you uncover hidden talent in your company:
YOUR TEAM
Check out the latest tools to help introduce your
intranet to your Community Champions.
The Community Champion Toolkit
This toolkit is designed to give your Community Champions the inside scoop.
It includes all the tools and resources they’ll need to fully experience their new
intranet community.
• DEPARTMENT LEADS
• EARLY TECH ADOPTERS
• REMOTE EMPLOYEES
Community Champion Toolkit
• CORPORATE TRAINERS
• CONTENT STRATEGY AND DEVELOPMENT STAFF
Send the team an invitation
Feel free to use this sample invitation in an email to your Community Champions.
It’s a great way to let them know about all the materials available to help them
learn their way around Igloo.
Sample Invitation
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YOUR ROLE
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Subject line: Welcome aboard
I’d like to formally welcome you to our team of Community Champions. It’s nice to have you on the team!
The <insert company intranet name here> is going to be your new home, of sorts. So, I’d like to take a few
minutes to give you the lowdown on your very important role as a Community Champion.
As your Community Manager, I’ll oversee the site and provide the resources and materials you’ll need to learn your way
around. But, as one of our Community Champions, the real power is in your hands, to help make this the best intranet
<insert company name> has ever seen.
An effective intranet will help build engagement and encourage communication company-wide. Our user-friendly solution
helps drive end-user adoption and makes your job of building, customizing and maintaining the site, a breeze.
As a Community Champion, you’ll be expected to know you’re way around our intranet like the back of your hand. So, be
sure to take the time to get to know it inside out. This Getting Started Guide is a great resource to get your feet wet and
learn the basics. From there, the possibilities are endless.
If you have any questions or want to discuss your ideas for using our intranet solution to its fullest potential, don’t hesitate
to ask me. I’m here to help.
So, what are you waiting for? Let’s do this!
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Back to ‘Your Team’
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