Corporate Overview - Quest International

Corporate Overview
THIRTY
YEARS
Quest International, Inc.
Quest International is a leading
global supplier of imaging display
technologies and information
technology service solutions. Since
its founding in 1982, Quest has
had extensive experience serving
Fortune 500 companies such as
Siemens, GE, Philips, Johnson
& Johnson, Honeywell and Fuji
Medical. In 1995, Quest became
the world’s first monitor repair
facility to receive ISO Registration,
and is presently ISO 9001:2008,
13485:2003, 14001:2004, and
ANSI/ESD S20.20-2007 Registered.
Whether your needs range
from the repair, replacement or
upgrade of imaging peripherals,
to the installation of new imaging
equipment, Quest’s Imaging
Systems Division (ISD) is your
solution. Quest’s ISD has earned
a global reputation as one of
the most highly respected, high
performance monitor sales,
service, and re-manufacturing
facilities. Quest International is
recognized for its ability to provide
repair services and sales for all
professional-grade and legacy
monitors, LCDs, professional
printers and DVRs/VCRs and CRTs.
YEARS
Quest’s Information Technology
Solutions Division (ITSD) is a leading
global provider of sales, depot
repair and on-site maintenance
of Information Technology (IT)
hardware products, Operating
System (OS) support, and a
wide variety of professional and
managed services. Quest’s ITSD
delivers a comprehensive solution;
a single point-of-contact and a
single service contract, allowing
you to focus on managing your
business. By consolidating all of
your imaging and technology
products under a single
comprehensive support solution,
Quest can help you realize
significant savings over traditional
service models.
Imaging Systems
The Imaging System Division
of Quest is responsible for all
sales and repair programs for
professional imaging peripherals,
including CRT and LCD display
monitors, medical-grade DVRs/
VCRs, printers and workstations. In
addition, Quest’s ISD group also
provides CRT re-manufacturing,
custom made monitors, rackmount configurations as well as
touch screen systems.
From monitor sales and repair,
to establishing special repair/
loaner programs, Quest is
renowned for its ability to
provide the healthcare, aviation,
manufacturing, engineering
and other industries with results
oriented sales and service for all
makes of display monitors and
peripheral equipment.
Service and Repairs
Quest’s imaging peripheral
service center provides repair,
upgrades and modifications on
all lines of color and monochrome
displays. Quest is an authorized
repair center for Panasonic,
Mitsubishi, Fimi, Totoku, Image
Systems, Orwin, Ikegami and
AlphaView monitors. In addition,
Quest has broad experience
servicing products from Siemens,
Philips, Data Ray, Barco, Tektronix,
Conrac and numerous other
high-end medical-grade monitors.
Quest can repair and refurbish
most legacy monitors, plus
exchange, upgrade, and loaner
programs are available.
Quest is also globally recognized
for the repair and maintenance
of high-end display monitors
used in healthcare PACS (Picture
Archiving and Communication
Systems) and Teleradiology
Systems. These monitors are
all repaired to meet OEM
specifications in Quest’s ISO
9001:2008 Registered facility
in Irvine, California. Within the
monitor repair center, Quest
In-Flight
Entertainment
has the test systems and video
equipment in place to properly
evaluate, calibrate and repair
these monitors, ensuring that the
service is done right and on a
timely basis.
IT Services
The Quest Information Technology
Solutions Division (ITSD) provides
a unique array of Information
Technology infrastructure and
Data Center service capabilities
including hardware and software
solutions, onsite field support and
depot repair services, answer line,
help desk, and consulting services.
Quest supports both Wintel and
RISC based processing platforms,
ranging from enterprise and midrange platforms to workstations
and storage solutions. As an ISO
9001:2008 Registered company,
and one of the most highly
respected IT services provider
of hardware and software
technology solutions, Quest is your
single source for professional IT
services and computing solutions.
Whether Quest’s ITSD professionals
work with you to select hardware
or streamline internal systems and
software management processes,
Quest is driven to deliver costeffective services and products.
Quest International is the aviation
industry's leading provider of
repair and re-manufacturing for
all major in-flight entertainment
products. With over 30 years of
sales and repair experience,
Quest's team of expertly trained
technicians and product
specialists diligently provide fast,
economical and reliable service
and upgrade solutions.
Quest is an FAA Certified Part
145 repair station and is EASA
(European Aviation Safety
Agency) approved. IFE Repair
Station Solutions Include:
• Projectors
• CRT Monitors
• LCD Monitors
• Display Retract Assemblies
• Audio Reproducers
• Video Tape Reproducers
• Audio Multiplexers
• Accessories Repair
FAA Part 145
Repair Station
EASA Part 145
Repair Station
Committed to Quality, Value and Service
Established in 1982, Quest International is an internationally recognized
leader in the sales and maintenance of critical IT Hardware and Imaging
Peripherals for End-Users, Service Organizations and OEMs.
Global IT Solutions
and Supply Chain
Management
Quest International, Inc. is a
leading sales, service and support
organization providing total
IT lifecycle maintenance and
upgrade solutions to meet the
demands of evolving corporate
environments. Quest maintains
ISO 9001:2008, 13485:2003
and 14001:2004 Registrations,
internationally recognized
standards for excellence in quality.
Quest’s philosophy is simple – to
provide the best possible value
and the best possible service, at
the best possible price.
Hardware
Procurement
End-to-End Solutions
Quest’s end-to-end solutions eliminate your risk of redundant processes,
financial burdens and operational overhead through its many initiatives
to reduce IT and Imaging hardware, deployment and service costs, and
maximizes profitability, which in turn allows you to focus on core solutions.
Staging &
Validation
Installation &
Deployment
Depot Repair &
Onsite Services
Professional
Services
Complete IT Solutions and Supply Chain Services
• Global Sourcing
- Multi-Vendor
• Procurement
Process
- Reporting and
Order Tracking
• Parts Procurement
- New and Legacy
Parts Acquisition
• Staging
Environment
• Test and
Investigate
• HW Integration
• Data Migration
• Asset Management
• Deployment
Asset Visibility
• Onsite Install
and Set-up
- Reporting and
Order Tracking
• Parts Procurement
- New and Legacy
Parts Acquisition
800.231.6777
• Full Service Repair
Capabilities
• Depot Repair
• Onsite Tech Support
• 24 x 7 (2-4hr),
Next Day Response
• Committed
Resolution Time
• Populated and
Remote Coverage
www.questinc.com
© Copyright 2012 Quest International, Inc. All names, product names and trademarks are property
of their respective companies. *This information is subject to change at any time. MAR-519 (4 -12)
• QuestNetSM
Asset Management
and Tracking
• Database
Management
• Infrastructure
Management
• System
Administration
• Project
Management
• Populated and
Remote Coverage
THIRTY
YEARS
Quest International, Inc., 65 Parker, Irvine, CA 92618