accompanying presentation slides

TELENOR MYANMAR
SUSTAINABILITY BRIEFING
YANGON | MARCH 28TH, 2016
PETTER FURBERG | CEO
Our mission in Myanmar
Deliver mobile
services for all
Develop
employees and
ecosystem
Do things right!
~5,000 sites today
Top 5 countries
by net adds (quarterly)
India
China
Myanmar
Indonesia
Japan
+26 million
+ 8 million
+ 5 million
+ 4 million
+ 4 million
* Ericsson Mobility Reports Q1-Q3 2015
•
Covering 62% populated areas, and
~90% townships
•
Strong service quality, with 100% 3G
•
Serving >14 million customers
•
52% active data users
•
Leader in affordable pricing for voice
and data
•
Customers served by 142 distributors
and >66,000 shops
•
>80% of suppliers are local companies
Unprecedented pace of rollout
Significant progress despite
challenges
•
•
•
•
Voice network
coverage
Data network
coverage
Lack of infrastructure sharing
Natural disaster
Inaccessible territories
Continued internal conflicts
Addressing sustainability risks
1
Institutional
Landscape
2
4
Supply Chain
Sustainability
5
Corruption
Land Issues
3
6
Legal
Framework
Ethnic States
1. Institutional Landscape
• Good intent and improvements at
the highest levels
• Challenges remain in operational
levels
• Continue to face lack of coordination
between ministries and agencies
2. Corruption
• Ethics and anti-corruption integrated into
all functions and levels
• Extensive internal communications,
education, and monitoring
• Continue to work with partners and supply
chain; conduct integrity due diligence to
minimise risk
• “No gift” policy
3. Legal framework
No LIVE intercept
No network shutdowns
No censorship
Authority requests for personal data
2014*
2015
2016**
7 requests
2 compliant
37 requests
9 compliant
14 requests
0 compliant
Distribution of Authority Information
•
*
**
44 SMS - weather, voter registration, and health
emergency
From 17 Oct - 31 Dec 2014
To date
4. Supply Chain Sustainability
9,444 workers within our supply chain
trained to date
(2,481 at last briefing)
7,382 HSSE inspections nationwide to date
Key Challenges
•
Local law – right to work from age 14
•
Poverty
•
Social acceptance
(2,728 at last briefing)
Standards
FY’14
FY’15
Q1’16
Fatalities
1
2
0
•
Same across Telenor Group
Safety-gear related
32
79
16
•
Supplier Conduct Principles
Underage (15-17)
45
38
6
•
Full Supplier cooperation
Child labour (<15)
5
13
1
4. Supply chain
sustainability
Improvement areas
• Staff deployment for closer monitoring
and follow up
•
• Improved internal processes
•
•
• Promoting and demanding
accountability
• Anchoring at supplier CEO level
• More resources for site inspections
• Continued capacity building and
certification requirements
• Collective industry attention
•
Mandatory 5-stage Signoff process enhanced
48 ‘Stop Work’ orders issued
9 dismissals
4 black-listings
5. Land Issues
Ensuring rightful land ownership &
stakeholders engagement
• Stringent process by Telenor and tower
companies
• Active dialogue with community
• Increased involvement of our State
Liaison Officers (SLO) during site hunting
2,541 spot checks conducted
(818 at last briefing)
Key Community Concerns
• Noise from generator
• EMF concerns
• Jealousy
6. Ethnic States
Community Outreach
• Ensure access to accurate information
• Ensure concerns and complaints are taken
on board and appropriately handled
• Ensure transparent processes
• Ensure that Telenor and our suppliers get
daily security briefings
2,073 Stakeholder Meetings
(637 at last briefing)
52,183 community members met
(16,000 at last briefing)
Map
Corporate Responsibility
Digital literacy & internet access
Non-formal education
58
Telenor Lighthouses in 12
states
55
Teashops Participating
(Yangon & Mandalay)
211
Digital literacy trainers*
954
Students enrolled
1,800
Digital literacy students*
75%
Graduation rate
* As of end of February 2016
** 764 SCS teashop inspections to date
[VIDEO]
A glimpse at two of our partnerships
Corporate Responsibility
mHealth
18,000 downloads of Mate app to date
Disaster relief and recovery
76,000 people aided
MMK 528m + USD 106,500 raised
Special Number Auctions
MMK 547 mil raised
Mobile Financial Services
Commercial launch imminent
Thank you