Comarch BSS Suite

TELECOMMUNICATIONS
Comarch BSS Suite
Comarch’s Strengths in BSS
Full Suite of Organically Developed Products
Products within the Comarch BSS Suite have been designed and developed
in-house, meaning you can count on shorter delivery times, as well as
better quality and more secure deployment, when compared to products
from big vendors that arose as a result of mergers and acquisitions.
Unified Data Model and Central Product Management
All BSS products are based on a unified data model for reference data
and product catalog. This provides you with a short time to market, while
facilitating system management and configuration.
Large Amounts of Data, Exceptionally Efficient Processing
Engine
Mass and real-time, rule-based data processing are at the core of our
competences. This includes service agnostic and multi-industry rating,
charging and billing.
Customizable Business Process Flows
There are no limits to workflows and business processes, as they are
configured in the development or implementation process. You are able to
reconfigure business processes and workflows to suit your particular
needs.
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Comarch BSS Portfolio in brief
Solutions based on Comarch products
Comarch BSS Suite consists of a set of products which support various domains:
Comarch solutions consist of multiple products, which can
fully support you in numerous areas, and which are designed
individually to suit your needs according to your particular
business type.
Market/Sales with CRM, Self Care and Corporate Self Care
supporting interactions with any type of customer using
multiple channels and during the entire customer life cycle
Product Management with Central Product Manager integrated with all BSS modules, which allows saving costs
and shortens time to market
Billing with Convergent Billing designed for mobile, fixed and
cable operators, supporting full convergence, any network
and any business model, and co-operating with additional
modules such as Billing Mediation and Active Mediation
Supplier/Partner Management with InterPartner Billing and
PRM which can be used for interconnect billing, revenue
sharing, roaming agreements and wholesale settlements
Service Control with comprehensive Policy Management
and AAA functionality
Application Integration Infrastructure with B2B gateway
for integration with partners, ESB for internal service bus
and configurable Business Process Management
Comarch BSS provides comprehensive tools for multiple departments and players, including:
The solution for MVNEs provides the platform for mobile
operators to support multiple MVNOs and the solution for
MVNOs provides a BSS platform for MVNOs and integration
with MNOs.
The solution for wholesale settlements streamlines the
activity of wholesale divisions in their most important business
areas. These include agreement management, buy & sell rate
management, billing, settlement and financial management,
reconciliation, business performance management, and
PRM.
The solution for cable operators / MSOs provides full support for triple- or quad-play operators, including convergent,
service-agnostic BSS products dedicated to delivering
multiple services over multiple networks and technologies.
The Comarch M2M Platform is a platform that can be added
to the existing MNO infrastructure. It supports operators with
tools for mass operations on SIM cards, integration with
inventory, a self service portal and B2B gateway.
The solution for ISPs and VoIP Operators is based on
a compact BSS/OSS/CRM with AAA, billing, customer management and network management features typical for such
businesses.
Dealers, affiliates and retailers
CSR and direct sales
Account managers
Collection
Service center
Marketing departments
The solution for Business Customer Domain Transformation
enables operators to offer consistent and multi-national
services to global companies, as efficiently as possible. It
provides optimization of the architecture, improvement of
operations, and many possibilities for cost savings in the
business customer domain.
The Cloud Service Management & Billing solution supports
cloud computing service providers (SaaS providers) with
business processes, billing, IT management, subscription and
data management, in both the private and public clouds.
Billing managers
Finance departments
The Bill Shock Prevention solution helps mobile operators
prevent their customers getting ‘bill shock’ over unexpected
charges. Designed in accordance with EU regulations.
Product managers
Partner managers
A set of administrative tools for IT
The Prepaid Mobile Broadband Solution is a comprehensive
solution designed for MVNOs and mobile operators that want
to offer mobile broadband services with features such as
real-time credit control, policy management and bill shock
prevention.
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Comarch BSS Suite Map
COMARCH BSS SUITE
Market/Sales
Self Care
Point of Sale
Web Portal
Corporate Self Care
CRM
Central Product Manager
Assurance
Billing
Corporate Self Care
Customer Order
Management
Convergent Billing
CRM
Service Management
ESB / Integration Bus
Self Care
Voucher & Top-Up Management
Billing Mediation
Active Mediation
Resource Management
Billing Mediation
Master Resource Management
Active Mediation
Supplier/Partner
BPM
InterPartner Billing
B2BGW
PRM
Service Control
Policy Management
AAA
Selected Comarch customers using the Comarch BSS Suite
Europe:
Americas:
6GMOBILE, The Netherlands
Auchan SA, France
Bite, Latvia, Lithuania
Bouygues Telecom, France
Dialog Telecom, Poland
DTMS, Germany
GTS, Poland
KPN, the Netherlands
Multimedia, Poland
NASK, Poland
Netia, Poland
OnePhone Deutschland, Germany
Polkomtel SA, Poland
Telenor, Montenegro
TPSA - Telekomunikacja Polska SA (FT Group), Poland
Vectra, Poland
Vistream, Germany
Belize Telemedia Limited, Belize
Cable Internacional S.A. de C.V., Mexico
Cable Onda, Panama
Cablevision De Saltillo, Mexico
DIS, USA
Grupo TVCable, Ecuador
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Application Integration Infrastructure
Customer Management
Fulfillment
B2B Gateway
Operational, Support &
Readiness
Business Process Management & Workflow
Product Management
INTERACT
Anty Type of Customer
SELL
Account Manager
Collection
Human
Interaction
Service Center
Order flow
Web Portal
Self Care
Integration
CRM
Billing Managers
Finance
Comarch BSS
Collection Management
Payment Capture
Customer Service Representative
Toolbox – CSR Billing – Payment
EBPP (Self Care)
Product Managers
Customer Service Representative
Toolbox
Customer QoS & SLA Management
Customer Problem Management
Case Management
IT
Not BSS or
3rd party
Partner Managers
Existing Systems
of the Operator
Business Process Management & Workflow
DMS/Archive
Transactional Document Production
Receivables Management
Billing Inquiry, Dispute & Adjustment
Bill Format / Render
Product/Service Rating
Billing Account Management
Collection Management
Bill Calculation
Online Charging
Central Product Manager
InterPartner Billing
Product / Service Catalog Management
Product Lifecycle Management
Wholesale / Interconnect Billing –
Product and Service Definition | Partners’
accounting | Partners Business Event
Processing | Error Management | Mass
correction and Re-rating | Partner Invoice
Management
Settlement Management – Partner
Management – Revenue Sharing
| Agreement Definition | Direct & Indirect
Settlement | Real-time Settlement |
Drill Down Reconciliation | Event
Processing | Partner Payment Handling
Product Inventory
Product Instances
Voucher & Top-Up
Management
Master Resource Management
Voucher Management
Top-Up Management
Vouchers Logistic
Resource Lifecycle Management
Resource Inventory Management
Number Portability Processes
Billing Mediation
Billing Data Mediation
Fixed, Cable
Active Mediation
Real-Time Billing Mediation
(SS7, IP)
PRM
Partner Management
Agreement Management
IP, IMS, NGN
MNP
Payments
G/L
Data Warehouse
Printing
Serviceability
check
B2B Gateway
Security Framework
Interfaces Exposure and Consumption
Policy Management
Network Congestion Control
QoS and Bandwidth
Management Policies per
Subscriber
Inventory
ESB / Integration Bus
Customer Order Management
Convergent Billing
Partners’ Systems
BSS/OSS Integration
Fulfillment Integration
Fault and Service Assurance
Management
Cloud Services
OSS, Service Catalog
2G, 3G, 4G
Multi-Service Network
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Integration with Other Systems
Marketing
Ordering
Interface
Campaign Management
Mass Market Sales Management
Customer Information Management
Customer Contact Management,
Retention & Loyalty
Customer Service Representative
Toolbox
Customer QoS & SLA Management
Customer Problem Management
Case Management
Hierarchy Management (Corporate
Self Care)
Integration with Partners
Customer Order Establishment
Mass Market Sales Management –
Customer / Prospect Data Acquisition
Channel Sales Management | Sales
Force Automation | CTI
Sales Portals – Internal Sales Portals |
Indirect Sales Portals
Corporate Sales Management |
Customer Sales Portals
Customer Self Empowered Fulfillment,
Assurance & Billing
Customer Contact Management,
Retention & Loyalty
Customer Problem Management
Support for Cloud Computing
Point of Sale
Customer Order Orchestration
Customer Order Distribution
Multi-channel Customer Service
CSR, Direct
Corporate Self Care
Automation for Varoius
Departments
Comprehensive Tools for Back Office and Operations
SUPPORT
Individual / Business
Customer
Dealer, Affiliate,
Retail
Any Network Integration
COLLECT
Selected products
CRM for Telecoms
Modern and user-friendly customer relationship management
system for communication service providers (CSPs), helping
them to understand and effectively fulfill their customers’
needs
PRM
Managing relationships with partners and content
providers
Central Product Manager
Integral part of BSS Suite architecture
Increased automation of selling and marketing processes
Managing offers and specifications in one place
Campaign management, contact management, sales
management
Specification and offering management
Open interfaces for sales support
Order management, loyalty programs, single customer
view
Self Care and Corporate Self Care
Enables CSPs to reduce customer service costs and increase
customer satisfaction
Recommendations and quotations
Sales network management
Product life cycle management
Active Mediation
Expansion into e-commerce and portal environment
Connects the network to the billing system
Private and corporate customers
Web, Voice and USSD channels
Web Portal and Point of Sale
Easy to use PoS application
Integration with existing web portals
Enables real-time control of voice, data and content
services
Supports IP and SS7 protocols
Billing Mediation
Filtering and loading service usage data from network into
the billing system(s)
Convergent Billing
Rating, charging, billing and invoicing of any services offered
using custom defined business rules
CDRs unification, conversion, de-duplication, flexible
configuration
Voucher & Top-Up Management
Convergent, service-agnostic, real-time and batch billing
Voucher generation and logistics
Support for wireless, fixed and cable networks
Top-up management
InterPartner Billing
Integration with IN and billing
Interconnect, revenue sharing, roaming and wholesale
settlements
Partner and contract management
Policy Management
Define and enforce bandwidth guarantees, priorities and
limits
Reconciliation
Routing optimization (LCR)
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Extend traditional flat rate tariff plans to customized, more
profitable services
Reduce bill shock
Introduce time- and location-based charging
B2B Gateway
Allows IT system features to be exposed to third parties
Secure and easy integration with new partners and content
providers
ESB/Integration Bus
Enables SOA approach
Open interfaces and easier integrations
No black boxes
BSS/OSS Integration
Service activation and fulfillment integration
AAA (Comarch 3arts)
Fault and service assurance management
Authentication, Authorization and Accounting
Various interfaces including RADIUS, DIAMETER and Web
Services
Flexible call flow configuration
Additional modules
Business Process Management & Workflow
Predefined set of business processes
Customizable business processes flows
Customer Order Management
Order tracking and orchestration
Integrated with BPM and ESB
Contains a logic of the orchestration and a set of custom
actions
Product Inventory
Repository of product instances for all BSS systems
Master Resource Management
Allows migration of BSS resources from financial/logistics
systems to more specialized systems
Integration with OSS Service Catalog and exposure to Product
Catalog Manager
About Comarch
Comarch is a global supplier of industry standard compliant
IT products and services for the telecommunication industry.
One of the company’s fundamental distinguishing features is
its focus on the flexibility and configurability of its solutions,
which are developed in-house and customized to suit the specific needs of its customers. Comarch solutions are business
driven, and they are evolving based on customer demand.
Since 1993, Comarch has accumulated a lot of experience and
knowledge in the fields of designing, implementing, and integrating IT solutions. The company serves customers from four
continents, and this client base includes some of the market’s
largest players - such as T-Mobile Germany, T-Mobile Austria,
E-Plus Germany, Vodafone Germany, Telefónica O2 Germany
and Auchan Telecom France (MVNO). Comarch’s unique solutions allow operators to provide the highest quality of service
to their customers, ensuring their satisfaction and continued
patronage. The loyalty of Comarch’s customers has always
been the strongest confirmation of the quality of its solutions
in the areas of billing and inter-partner settlements, as well as
the management of telecommunications networks and services. Comarch’s offer for the telecom industry is mainly aimed at
fixed and broadband operators, mobile operators, cable operators, wholesale departments, MVNOs, MVNEs, ISPs and VoIP
operators and satellite service providers.
More information is available at: telecoms.comarch.com.
SIM, MSISDN and handset repository, resource history,
resource life cycle management, logistical support, number
management, number portability
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Comarch Headquarters
Al. Jana Pawla II 39 a
31-864 Krakow
Poland
phone: +48 12 64 61 000
fax: +48 12 64 61 100
e-mail: [email protected]
Comarch Inc.
10 W 35th Street
Chicago, IL 60616
United States
phone: 1-312-469-1100
fax: 1-312-469-1101
e-mail: [email protected]
Comarch AG
Chemnitzer Str. 50
01187 Dresden
Germany
phone: +49 351 3201 3200
fax: +49 351 438 97 10
e-mail: [email protected]
www.telecoms.comarch.com
WWW.COMARCH.COM
WWW.COMARCH.PL
WWW.COMARCH.DE
WWW.COMARCH.FR
Comarch is a leading Central European IT business solutions provider specializing in forging business
relationships that maximize customer profitability while optimizing business and operational
processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and
applied to our software products. These products incorporate highly sophisticated IT solutions for
businesses in all vertical sectors. Comarch has a multinational network of offices employing over
2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.
Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406
Copyright © Comarch 2011. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.
Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make
improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch
are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.
EN 2011-05
Poland
Bielsko-Biala, Wroclaw,
Gdansk, Katowice, Krakow,
Lodz, Lublin, Poznan, Warsaw
AustriaKirchbichl,
Wien
BelgiumBrussels
ChinaShanghai
FinlandEspoo
FranceLille,
Montbonnet-Saint
Martin,
Paris
Germany Dresden,
Frankfurt/Main
Düsseldorf
München
Panama Panama City
RussiaMoscow
Switzerland
Buchs
UAEDubai
Ukraine Kiev,
Lviv
USAChicago
Vietnam Ho Chi Minh City