Neckermann Buchungsanleitung_2010 englisch in bearbeitung.…

NECKERMANN
CETS-MANUAL
Page 1
May 2010
TABLE OF CONTENTS:
CETS Basic Mask
Transport List
Arrangement List
Arrangement Type List
Service List
Insurance
New Service
Customer Request
Persons
Details
Close Booking
Service List – Closing Image
Modify Booking
Cancellation
Comprehensive Search – Destination Codes
Area Transport List
Neckermann – Package Mask
Booking Examples
City
Hotel – Special Services Only – OES TIHO
Combination – Round Trip – Rental Car - Hotel
Arrangement with Special Services
Combinations – Neckermann Kombi Knüller
Hotel Only - Transfers
Flight Arrangement Italy – OES ITA
Last Minute – Hot Offers
Power Search
Handling Booking List and Queue
How to reach Thomas Cook Austria AG and Partners
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3
4
6
8
10
12
13
14
18
19
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21
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25
27
28
30
35
35
40
42
46
48
49
49
54
56
57
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May 2010
- BASIC MASK
Buttons
After selecting a tour operator you will see the basic mask input fields to fill in:
From Date:
Duration:
Departure:
Destination:
Adl./Chd./Inf.:
Start date
Length of stay/number of nights or
return journey date
Departure airport
Destination/destination code
Number of adults/children/infants (babies)
TIP!
Selecting the tour operator:
- by clicking on the TO name in the tour operator list
- or by typing ‘OES’ or ‘Neckermann’ in the field ‘Tourop./Cat.’
Some Buttons:
•
•
•
•
•
Continue: Launch search request
Add. Criteria: Gives you the option of typing other search criteria.
Package: Allows a fast and targeted search. (See as well chapter ‘Package
Mask’).
Clear All: Basic mask is cleared.
Service List: If all data have already been recorded in the basic mask they
are transferred automatically by clicking on ‘Service List’.
Page 3
May 2010
TRANSPORT LIST– AVAILABILITY OF TYPES OF TRANSPORT
Click to sort
Transport List Columns:
Depart:
Arrival:
Number:
Av:
e.g.
Service:
Date:
Persons:
Departure time
Arrival time
Airline and flight no.
Availability
1-9
=
Free seats
>9
=
More than 9 seats free
CC
=
Closed (and the line in the list is marked grey)
Route/chain/class
Date
You can select the desired flight in this column.
If both outward and return flights are selected from one line this can be
transferred by double-clicking on the line.
If the selection consists of various different flights you can select the correct
one manually simply by clicking on the grey ‘Persons’ section.
TIP!
You can also sort data by clicking on the grey column header bar e.g. click on
‘Depart’ to sort by departure time etc.
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May 2010
Transport List Buttons:
Print:
When the ‘Print’ button is clicked, the system transforms the inputs
into a flight list overview mask which can be printed out
Clear all:
Any selection is cleared
More:
More flights can be listed as long as this button is active
Srv.list:
Takes you directly to the Service List
Continue:
Continue with booking process – move to Arrangement List
TIP !
The ‘Change’ button gives you the option of changing search criteria.
Clicking on ‘Search’ will show the new availability.
Page 5
May 2010
Select flights by click and choose the button ‘Continue’ to receive the mask
‘Arrangement List’ - availability of arrangements.
ARRANGEMENT-LIST
Columns of the Arrangement List:
Place:
The place where the hotel is located
Code:
Arrangement code according to catalogue
Arrangement:
Name of the Arrangement
Cat.:
Category of the Arrangement
Types:
Room types and availability
9
9 rooms are available
RQ
Room is on request
You can choose the desired arrangement by double-click or
see detailed hotel and catalogue info by marking the arrangement with one
click.
If the button ‘More’ is active you can request other arrangements.
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May 2010
The button ‘Change’ offers you the option to change your search criteria. By
clicking on ‘Search’ the system works out a new availability.
With a click you navigate in between Transport / Arrangement List.
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May 2010
ARRANGEMENT TYPE LIST
Columns of the Arrangement Type List:
Persons:
Allocation of persons
Type/Description: Arrangement type with description
Meal:
Meal – a drop down arrow is shown if different boards are
offered
EUR:
Price
Avl:
Availability of Arrangement Type
Status:
The status of availability
Accomm.:
Accommodation
e.g. 2/2-3/3
2
Standard accommodation
2-3
Permitted minimum and max. accommodation
3 Maximum accommodation of adults
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May 2010
The arrangement is chosen by double click in the line.
Arrangement Type List buttons:
Back:
Back to Arrangement List
Previous:
Browse to previous arrangement within Arrangement Type List
Next:
Browse to next arrangement
Change:
Change availability input data
Clear All:
The selection is deleted again
Srv.List:
Service is transferred directly into the Service List
Continue:
Continue booking process – to the Service List
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May 2010
SERVICE LIST (DISPLAY OF SERVICES)
Cancellation of service
The columns of the Service List:
Startdate:
Starting date of service
Duration:
Duration of service
Type:
Type of service
T
H
V
S
Q
=
=
=
=
=
Transport
Hotel
Insurance
Miscellaneous
Customer Request
Code:
Service codes
Persons:
Allocation of participants
St.-Status:
Status communicated according to ‘Check’ by tour operator.
OK
RQ
OP
XX
Description:
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=
=
=
=
Service confirmed
Service on request
Option
Cancelled
Description of service
May 2010
A service can be changed with a click on the line.
Service List buttons:
New Srv.:
Book new service
Cust.Req.:
Record Customer Requests
Persons:
Record passenger name and date of birth
Details:
Retrieve travel details
Check:
Check price and availability
Option:
Create an option
Book:
Create a fixed booking
!Attention!
By reservation of a long hall arrangement an option of 3 work days is
automatically set. (3 days – reservation date included). After these 3 days the
booking is automatically fixed.
Exception: Scheduled Flights ! Please note special tariff regulations and
conditions of transportation !
Page 11
May 2010
INSURANCE
After the ‘Check’ a window opens automatically to compare and change
eventually manual the insurance code.
Insurance Codes:
KSEOS9 Komplettschutz Einzel Ohne Selbstbehalt Europa
KSFOS9 Komplettschutz Familie Ohne Selbstbehalt Europa
KSEOSK Komplettschutz Einzel Ohne Selbstbehalt Weltweit
KSFOSK Komplettschutz Familie Ohne Selbstbehalt Weltweit
Translated:
KSEOS9 Full coverage single without participation Europe
KSFOS9 Full coverage family without participation Europe
KSEOSK Full coverage single without participation worldwide
KSFOSK Full coverage family without participation worldwide
TIP!
Please see detailed information concerning the insurance
conditions and codes which are to apply accordingly in our catalogues.
Page 12
May 2010
NEW SERVICE
With the ‘New Service’ you can book additional services or forward an
alteration.
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May 2010
CUSTOMER REQUEST
To record a customer request please click on the service line:
A customer service can be dedicated to the hotel segment or the passenger
segment .
!Attention! Customer requests are non binding services !
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May 2010
You select the appropriate customer request by double-clicking on the line
It can also be recorded in free text.
TIP!
Type a short free text to guarantee a complete transfer of the information in
the reservation.
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May 2010
Record the customer request and save it by clicking on ‘Save’.
ClearAll:
Cancel:
Deletes all data recorded so far
Cancel
By clicking on ‘Continue’, the customer request is transferred.
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May 2010
On the Service list you can check the recorded customer request.
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May 2010
PERSONS
to record the passenger details.
The columns:
Type:
Mr, Ms, Child, Inf. (baby)
Name :
Family name
Firstname:
First name
Birth/Age:
Age in numerical form, i.e. ‘5’ / date of birth
The system automatically allocates one line per passenger!
Should you still need more lines, either click on the ‘New’ button or use the
following symbols:
Arrow = add persons; Scissors = delete persons
Buttons:
New:
Add a person
ClearAll:
Delete names and details of all participants recorded so far
Save:
Save data and return to Service List
Cancel:
Cancel
Page 18
May 2010
DETAILS
With a click on the button you can choose between a display with or
without travel agency commission.
A detailed display – booking details:
Print:
Print Page:
Print Preview:
Mail:
Close:
Lets you print the display
Details are printed
Details in print preview form
Details can be sent in link form by e-mail
The display is closed
Only if details without commission were retrieved the additional function ‘Mail’
is active.
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May 2010
CLOSE BOOKING
creates a connection to the tour operator and checks the availability of
the complete offer if you click on the ‘Check’ button.
You can close the reservation by clicking on ‘Option’ or ‘Book’.
After clicking on ‘Option’ or ‘Book’, the operator can still provide specific notes,
which must be confirmed by clicking on ‘OK’!
!Attention! This information is binding for the travel agency!
Page 20
May 2010
SERVICE LIST – CLOSING IMAGE
When the booking is closed the services are shown in blue. Now this mask can
not be changed anymore.
It is possible to check the customer details and to print travel details.
Booking Number:
Neckermann Booking Number
Creation Date:
Creation date
Total Price:
Total price of booking
Status:
Status (example: ‘Option, getting fix 21May2010’)
Page 21
May 2010
MODIFY BOOKING
To modify a booking that has already been closed, you will need to bring up the
booking via ‘Modify Booking’.
Access booking using the booking number (by inputting booking number
and clicking on ‘OK’ or by going to ‘Booking List’ and subsequently
clicking on booking number.
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May 2010
Click on the line you wish to change.
The service window opens, and the service can be changed (e.g. different hotel
availability).
click
TIP!
You can also use the button ‘Search’ to go to desired availability
(e.g. to change data and search for a new flight availability – transport list etc.)
Use the tab stop key on your keyboard to move in the fields of the service
window.
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May 2010
By click on the button ‘Modify’ you are changing the reservation.
If services are shown in blue and the ‘last modified’ date has been inserted the
booking is definitely changed.
Page 24
May 2010
CANCELLATION – DELETE BOOKING
To delete a booking retrieve the reservation by ‘Delete Booking’.
Click on the button ‘Delete’.
Page 25
May 2010
A window appears with the cancellation charges to give you the possibility to
decide about the cancellation.
The booking status is changed into ‘XX’ and the appropriate information is
shown in the Service List and the ‘Storno Details’.
Page 26
May 2010
COMPREHENSIVE SEARCH WITH DESTINATION CODES
You can use the following destination codes:
FLF
FLN
BAL
CAN
SPP
GTR
ITA
Page 27
long-haul flight
short-haul flight
Balearic Islands
Canary Islands
Spain (mainland) and Portugal
Greece, Turkey, Cypress
Malta (flight arrangements)
May 2010
AREA TRANSPORT LIST
The columns of the Area Transport List:
Date:
Day:
Departure:
Arrival:
Class:
Via:
Dur.:
Avail.:
Status:
Date of departure
Day of departure
Airport of departure
Destination
Class (chain 2 = economy class)
Stop over or aircraft change
Different travel duration available if drop down menu
is active
Availability
Status
TIP!
You can also sort data by clicking on the grey column header bar e.g. click on
‘Arrival’ to sort by destination etc.
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May 2010
With a double click you receive the Area Transport List for the chosen
destination.
With a click you navigate in between Transport / Area Transport List.
Page 29
May 2010
NECKERMANN – PACKAGE MASK
Chose the catalogue:
e.g OES
OES FERN
short haul destinations only
long haul destinations only etc.
and click on the button ‘Package’.
With the ‘Package’ function you can pre-select the availability by various
criteria.
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May 2010
From Date
Duration
Dep.
Dest.
departure date
duration of stay in nights
departure airport
destination/arrival airport
!Please note!
If you do not input any data in the ‘Dep.’ or ‘Arr.’ fields, a
flight will not be requested/booked!
Adl./Chd./Inf.
number of adults/children/infants (babies)
Meal
Category
selection of meal
selection of minimum category of hotel by drop down menu
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May 2010
Type and save the age / birth date of children.
Click on ‘Search’ to launch the request.
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May 2010
double
click
On the left-hand side you will find flight data, on the right-hand side the
suitable hotels with detailed hotel information relating to the selected
arrangement (by click).
Chose the offer with a double click and the request will be transformed into the
Service List.
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May 2010
Adapt the insurance code if necessary.
The navigation bar lets you return quickly to the Package List. This gives you
the option of choosing another arrangement or changing your search criteria by
clicking on ‘Change’.
Page 34
May 2010
BOOKING EXAMPLES
CITY
Flight & Hotel
A life flight check in about 60 different systems is activated !
Example :
London, 16.09.2010, 3 days, from/to VIE, 2 PAX
The flights are checked and you receive a list with flight connections and tariffs.
The processing time might be longer as there are different systems checked!
Chose the flights by double click and ‘Continue’.
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May 2010
You receive a hotel availability from which you can book the room type by
double click.
Detailed contact data are shown in the Arrangement Type List when a hotel is
chosen by a click.
A ‘Check’ is necessary to get the flight terms and conditions.
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May 2010
!Attention!
This conditions are binding ! The reservation is fix immediately !
No Option possible !
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May 2010
Extra services (e.g. musicals etc.) can be searched by the button ‘New serv.’
and the category ‘Miscellaneous’.
Please check the suggested insurance.
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May 2010
!Attention!
The button ‘Option’ is active but the flight conditions are binding and eventually
no option possible!
Booking Details:
With the button ‘Booking’ you process an immediate fix booking.
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May 2010
HOTEL / SPECIAL SERVICES ONLY – OES TIHO
Rental Car + Hotel in Cuba
Chose the catalogue (OES TIHO) – a click on the button opens directly the
‘Service List’.
With a click on the button ‘New Service’ you can type the arrangement code of
the special service in the menu ‘Extras/Insurance’.
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May 2010
!Please note!
An extra Service charge according to the catalogue is shown in the booking
details total price but NOT in the price per person!
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May 2010
COMBINATION – ROUNDTRIP, RENTAL CAR + HOTEL
Book the flights as usual.
and open direct the ‘Service List’ mask.
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May 2010
Fill in the destination and one week as travel period to search the availability
for the different round trips by clicking on the button ‘Search’.
With a double click on the line you book the round trip.
After you press the button ‘Continue’.
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May 2010
With the button ‘New Serv.’ you can fill in the travel period to receive the hotel
availability for the second week.
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May 2010
With the button ‘New Srv.’ you book the rental car for the round trip period.
!Attention! Allocate the car to one person only!
After you checked the insurance you can close the reservation as usual.
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May 2010
ARRANGEMENT WITH SPECIAL SERVICES - HYDROPLANE
Book flights and hotel as usual and ‘Check’ price and availability.
Please note the flight
information: Long haul
flight over night!
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May 2010
With the button ‘New Srv.’ You can reserve the hydroplane.
Please keep the definite arrival date in mind, e.g. 03.10.
fill in the duration 1
and the hydroplane arrangement code according to the catalogue.
With the ‘Cust.Requ.’ you can add e.g. a note ‘honeymooners’.
After you ‘Check’ and ‘Book’ the reservation as usual.
Page 47
May 2010
KOMBIKNÜLLER – COMBINATIONS
In the basic mask you fill in the arrangement code according to the catalogue.
!Attention! Do not fill in the fields ‘Destination’ and ‘Arrang.Dest.’ !
With the button ‘Continue’ you receive the exact services of the combination
and you can fix the reservation.
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May 2010
HOTEL ONLY WITH TRANSFER, HOTEL DAY USE, ADDING FLIGHT INFORMATION
Hotel only:
Empty field
‚Destination’
Chose the Hotel and ‘Check’ the availability to receive the transfer info
‘Please book the transfer S 84054 U with duration 1 day’
You add the transfer by clicking the
‘Extras/Insurance’.
Page 49
button ‘New.srv.’
in the mask
May 2010
With a click on the button ‘Cust.Req.’ you can add the flight information, click as
well on the hotel service line to allocate the request.
Input: flight
number /
time
If reservation of a day use room due to a night flight is necessary:
Click on the button „New Serv.” and fill in the date and destination
‘Search’
Chose the required hotel with a click on the line
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May 2010
Service List:
Booking Details:
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May 2010
ITALY – FLIGHT ARRANGEMENT
Fill in the Service Code according to the catalogue in the basic mask.
With a click on the button ‘Continue’ you receive the info that the room type
added in the mask ‘Additional Criteria’ is necessary.
confirm with ‘OK’ and type the code for the room category in the mask ‘Criteria’.
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May 2010
!Please note!
The grey scissor symbol indicates the included transfer.
Booking Details:
Page 53
May 2010
LAST MINUTE – HOT OFFERS
If you search Last Minute arrangements by clicking the ‘Hot Offers’ you receive
a mask to fill in the demanded criteria.
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May 2010
With a double click you choose an offer.
And the last minute offer is transported to the Service List.
Page 55
May 2010
POWER SEARCH FOR OFFER:
With a click on the ‘Power Search’ button you receive the research mask:
With the Power Search mask you can transfer as well an offer in the Service
List.
Page 56
May 2010
HANDLING BOOKING LIST AND QUEUE
Bookings you have made can be displayed as follows:
Click on the Booking item in the menu bar and you will be given the following
options:
New Booking:
Display Booking:
Modify Booking:
Delete Booking:
To
To
To
To
create a new booking
display a booking
change a booking
cancel a booking
To retrieve a booking click on the menu item ‘Booking’.
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May 2010
You will see a mask in which the reservation created most recently always
appears automatically in the field ‘Tourop./Cat.’ and ‘Booking number’.
To retrieve a different booking the correspondent criteria needs to be changed
in order to carry out the search and click ‘OK’.
If you want to search for a booking with other criteria (e.g. according to
booking status, customer name, destination, booking date or travel date) use
the button ‘Booking List’.
The fields of the mask ‘Display Booking’:
Usercode:
Tourop./Cat.:
Booking No.:
Status:
Name:
Destination:
Creation date:
Travel date:
Page 58
Reference of the user
Tour operator Code / Catalogue abbreviation
To type manual a reservation number
To search by drop down menu bookings by status
To retrieve a reservation with typing the name
To fill in the destination
To fill in the date of reservation
To fill in travel date or period
May 2010
With a click you can open the Booking List
With a click you can open the Action List
Every queue contains the number of bookings.
To retrieve a booking, click on the number underlined (
then be taken to the ‘Booking List’.
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) in the line. You will
May 2010
By clicking on the booking number, you will be taken to the Booking History.
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May 2010
You have the option to remind yourself of the desired booking.
Retrieve bookings via booking number or search criteria by clicking on ‘Booking
List’ and ‘CETS Details’.
Then Click on ‘Set Queue Date’ in the open booking details
In the ‘Date’ field input the date on which it should be sent to the Queue.
In the ‘Reason’ field you can input a note of why you want to place the booking
in the Queue on this date.
If a date has already been set you can change the queue date by using the
button.
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May 2010
HOW TO REACH THOMAS COOK AUSTRIA AG
Empfang
Telefon
+43-1-50202
E-Mail
Service Center
DW 555
[email protected]
Mittelstrecke
DW 720
[email protected]
Fernreisen
DW 730
[email protected]
City, Eigene Anreise
DW 740
[email protected]
Kundenbetreuung
vor Abreise
DW 760
[email protected]
Gruppenreisen
DW 750
[email protected]
Kundenbetreuung
DW 340
[email protected]
Dokumentation
DW 380
[email protected]
Buchhaltung
Vertrieb
Page 62
DW 457, 425 & 421
DW 518
[email protected]
[email protected]
May 2010
HOW TO REACH OUR PARTNERS
Neckermann Deutschland:
Hotline:
+49/61716565-100
Thomas Cook:
Hotline:
+49/61716565-200
Xnec:
Hotline:
Email:
+49/234 96103589
[email protected]
Xtoc:
Hotline:
Email:
+49/234 96103589
[email protected]
Bucher Last Minute & Bucher Specials:
Kontakt: Servicecenter der Thomas Cook Austria AG
Tel.:
Email:
+43 1/50202-555
[email protected]
GO Bucher:
Kontakt: Go Bucher Team in Deutschland
Hotline: +49/ 234 96103541
Email: [email protected]
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May 2010
Aldiana:
Bei buchungstechnischen Fragen:
Kontakt: Servicecenter der Thomas Cook Austria AG
o Tel.:
o Email:
+43 1/50202-555
[email protected]
Oder: Aldiana in Oberursel
o Tel.:
o Email:
+49/61716565500
[email protected]
Regionalleiter für Österreich = Hr. Gert-Jan Russchen
Reisebürobetreuung
Reisebürounterstützung bei Aktionen & Events
Durchführung verschiedenster Verkaufsförderungsmaßnahmen
o Tel.:
o Email:
+43 664/8128002
[email protected]
Troll Tours Reisen GmbH:
Oberstraße 1 · D-59964 Medebach
Tel.: +49 2982 / 92210
Internet: www.trolltours.de
eMail: [email protected]
Reservierungsabteilung Island:
o Tel. +49 2982 / 922150
o Fax: +49 2982 / 922128
Reservierungsabteilung Skandinavien, Irland, Großbritannien:
o Tel. +49 2982 / 922140
o Fax: +49 2982 / 922120
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May 2010