Opus Bilprovning AB simplifies the inspection process with NetSuite

Overview and background of
the solution
Alterview Net Solutions AB is proud to
present, as a NetSuite Solution Provider,
our complete and unique Car Inspection
Solution (CI-solution) in NetSuite.
The CI-solution is primarily built for
Opus Bilprovning AB, one of the biggest
car inspection companies in Sweden.
Opus has about 30 percent of the
market share and with 600 employees
and 78 inspection stations all over
Sweden, they serve more than
2,000,000 customers each year with
car inspections. The tailor made CI-solution is a result of
an intensive project between Alterview
and Opus, where the solution is also
prepared to handle the planned
expansion with new upcoming
inspection stations around the country. Opus Bilprovning AB simplifies
the inspection process with
NetSuite Car Inspection Solution
from Alterview When the Swedish car inspection industry was deregulated, it was decided to split the
state-run monopoly Swedish Motor Vehicle Inspection Company into three entities,
where two would be sold to the private market. On november 5h, 2012, Opus
Bilprovning acquired 71 car inspection stations from Swedish Motor Vehicle Inspection
Company. In 2014, Opus Bilprovning inspected 1,7 million cars, motorcycles, trailers,
motorhomes, trucks and buses. Opus Bilprovning is part of Opus Group which is listed
on Nasdaq (Stockholm). We talked to Per Rosén, CEO and Neslin Ayhan, CIO about the
transition from an IT-infrastructure built for a regulated monopoly to a modern
cloud-based solution from NetSuite designed for a competitive market.
NetSuite is the master
The NetSuite system is the master in
the whole solution. Everything is stored,
managed and administrated inside
NetSuite.
Among the rich standard functionalities
in NetSuite, Alterview have developed
unique functions for booking and
booking overviews, station and lane
configuration, resource planning,
vehicles database, invitation process,
arrival-, queue-, and call-in applications,
and a lot more, that seamlessly
integrates with NetSuite standard
functionalities.
Integrations and synchronizations to
several external databases and
applications are handled with our
gateway. One example is the state
controlled vehicle database with more
than 10,000,000 records that is weekly
synchronized with the vehicle database
in NetSuite. Per Rosén , CEO
Opus Bilprovning AB
Neslin Ayhan , CIO
Opus Bilprovning AB
Describe the situation before your partnership with Alterview and NetSuite?
– When we took over the 71 car inspection stations from the Swedish Motor Vehicle
Inspection Company, we agreed to lease their IT-infrastructure during a transitional
period of 18 month. During that time, we had to figure out our own IT-strategy,
specify requirements, find service partners and implement a whole new strategy. We
set up reference groups in which the staff who were actually going to work with the
system took the lead. After that we did a survey, mapping our needs, identifying
showstopping requirements and issues that could wait. When the requirement
specification was done, we researched the internet, made calls, inviting partners who
could guarantee our non-negotiable requirements, such as cloud-support, to demo
their solutions (NA).
Alterview Net Solutions AB, Solna Torg 3, 171 45 Solna, Sweden Phone: + 46 (0)8 705 99 70, Web: www.alterview.se, E-mail: [email protected]
Alterview is located in the following Swedish cities: Stockholm, Gothenburg, Luleå
Examples of functionality in
the solution:
Booking overview
With 78 car/truck inspection stations,
hundreds of lane configurations and
thousands of workshifts, the planner
needs an overview. This booking
overview retrieves all its data from the
NetSuite-solution and may be shown on
a day-, week- or monthly basis.
How did the implementation stage work? – We started with a user case, Alterview received an order to build a booking and
planning module. We wanted a solution with a single cloud-based source of
information, one of our non-negotiable requirements. Alterview delivered without
any problems and hence earned our trust to keep working on the new ITinfrastructure. Feature after feature was made available through NetSuite – HR,
Employee Administration, etc. The result was a much more manageable ITgovernance with fewer suppliers to keep track of, much appreciated by an
organization of 600 users at 78 locations all over the country, served by an ITdepartment of 5 people (NA). What has improved?
– We inherited a cobweb from the Swedish Motor Vehicle Inspection Company. The
applications were interdependent – make a change in one environment and it could
affect one or more applications somewhere else along the infrastructure. Now we are
totally autonomous and have a much better control over our IT environment. Thanks
to its cloud based nature, all business data exists in the same system which allows us
to play around with the data, make analyses, filter, basically sharpen our business
operations through data analyses (NA).
– Our production-IT is cloud based and we did not want to mix environments. Now
we have a uniform system which handles the processes automatically for our 1.8
million customers on a yearly basis (PR). Public web booking
End customers can book their own car
inspection on the web. Customer Portals
Some company customers need to
keep track of hundreds or
thousands of vehicles because of
the mandatory car inspection.
With filtering functionalities it is
easy to find out which vehicles are
up for inspection this or next month.
From the portal it is easy to book a
new inspection in the booking
application.
What do you recommend in preparation for a NetSuite implementation?
– Plan for training. We trained super users who supported the rest of the organization with NetSuite competence. Create a dedicated core-team who is active
from the setting of requirement stage and who takes ownership of the system – it
allows the rest of the organization to have one single interface for support issues. I
recommend an escalation path for NetSuite related support questions, with your
super users having an important role to play in the initial stages (NA).
– Of course it takes time to adjust to a new platform, there are details in NetSuite
which work differently compared to what our organization was used to. It is
important to catch these issues at an early stage in order to avoid unnecessary
frustration. That is why we stress the question of training and preparation time, if
there is room for this, timewise (PR).
Looking forward, what is the next step in the development of your NetSuiteplatform?
– Since we have a wealth of data about our customers, we are eager to start working
with the NetSuite’s CRM module. In addition, we are continuously reviewing the
system, NetSuite releases two upgrades a year – how can we take advantage of these
opportunities? (NA).
– We have the data foundation but we have to develop the communication with our
customers. Thanks to NetSuite, we have a clear competitive edge, it is now up to us to
utilize it in developing our CRM for the future (PR). Alterview Net Solutions AB, Solna Torg 3, 171 45 Solna, Sweden
Phone: + 46 (0)8 705 99 70, Web: www.alterview.se, E-mail: [email protected]
Alterview is located in the following Swedish cities: Stockholm, Gothenburg, Luleå