BattleSheet

Transcription

BattleSheet

BattleSheet
Last updated: November, 2011
To suggest any changes to this document kindly email [email protected]
Version: 5
Contents
Company information.........................................................................................................................................................................3
GFI Global Partner Program...............................................................................................................................................................3
WE CARE Initiatives...............................................................................................................................................................................4
GFI WebMonitor™..................................................................................................................................................................................7
GFI MailSecurity™............................................................................................................................................................................... 10
GFI MailEssentials™............................................................................................................................................................................12
MailEssentials Complete Online....................................................................................................................................................14
GFI FaxMaker™.....................................................................................................................................................................................17
GFI MailArchiver™...............................................................................................................................................................................20
GFI BackUp™.........................................................................................................................................................................................23
GFI LanGuard™....................................................................................................................................................................................26
GFI EndPointSecurity™......................................................................................................................................................................28
GFI EventsManager™.........................................................................................................................................................................30
GFI Network Server Monitor™........................................................................................................................................................32
GFI VIPRE® Antivirus Business.........................................................................................................................................................34
GFI MAX RemoteManagement™...................................................................................................................................................37
GFI MAX MailProtection™................................................................................................................................................................39
GFI MAX MailArchive™......................................................................................................................................................................41
Appendix 1a: GFI’s hybrid approach...........................................................................................................................................44
Appendix 1a: Why are GFI’s products priced so low?............................................................................................................44
Appendix 1a: Product comparisons............................................................................................................................................44
Appendix 1b: General contact information..............................................................................................................................45
Appendix 2: GFI Contact information.........................................................................................................................................46
www.gfi.com | page 2
Company information
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Offices located around the globe: USA (North Carolina, California and Florida), UK (London and Dundee), Australia, Austria,
Romania, and Malta
Hundreds of thousands of installations worldwide
Trusted by thousands of companies around the world
GFI products are sold by a global network of thousands of partners.
GFI Software™ provides a single source of hosted and on-premise web and mail security, archiving, backup and fax, monitoring,
networking and security software for small to medium-sized businesses (SMBs). With a portfolio of award-winning technology,
an aggressive pricing strategy, and a strong focus on the unique requirements of SMBs, GFI satisfies the needs of SMBs across
the globe.
GFI has a strategic partnership with Microsoft. We are a Gold Independent Software Vendor (ISV) and a member of various limited
access Microsoft groups such as the Exchange Server JDP program. We hold the Winning on Windows Award as well as the
Microsoft Fusion award.
GFI Global Partner Program
Our commitment to our partners is simple: we want you to succeed and are here to help you to be successful. Our responsibility is
to deliver products with growth potential, profitability and clear value, coupled with excellent support service.
GFI’s Partner Program has been designed to empower its members by providing all the sales, marketing and support tools
needed to help you increase your GFI market share, drive sales and improve your bottom line. By being a GFI partner, you benefit
from an excellent opportunity to strengthen your competitive advantage by leveraging the various tools and resources that we
provide which will assist you to serve SMBs.
The program offers membership for every type and level of partner and is backed up with award-winning solutions from GFI. Our
focus and flexibility on meeting the individual needs of our partners is shown through competitive pricing, flexible licensing and
dedicated sales resources and offers various options as well as different levels of partnership based on your commitment and
achievements – and as your business with GFI grows, so will your benefits.
The GFI Global Partner Program offers resellers:
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Dedicated channel managers
Deal registration – greater margins and deal protection
Marketing support
Sales/technical education and certification.
For more information on the program, watch this GFI QuickVid. We are constantly updating materials, so keep visiting the
partner area of our website.
Do feel free to contact us with any suggestions or feedback on [email protected]
WE CARE initiatives
We realize how important your GFI product is to your business and we take our responsibility for customer satisfaction very seriously.
We view ourselves not only as a vendor but also as a business partner that understands and listens to its associates and
customers. We value these relationships and view them as critical to everyone’s success. In the current climate, GFI is running a
“WE CARE” program with two major initiatives: FREEWARE for our customers and a dedicated email address that is answered by
the appropriate executive of GFI.
GFI FREEWARE
Apart from ensuring that we offer highly competitive pricing to benefit SMBs, without compromising on product quality and
performance, we have also launched a number of FREEWARE products to do something tangible to help. We encourage you to
take advantage of these great FREEWARE products, which address real IT concerns, and introduce customers to the benefits of
using GFI Software.
This area changes regularly. For a list of our current freeware offerings visit: http://www.gfi.com/wecare
GFI BackUp
Product description
Freeware version
GFI BackUp™ is a backup and data recovery
software solution for your network environment,
be it physical or virtual.
GFI BackUp - Freeware Edition enables you to back up
your important documents, photos, music, emails and
program settings using a simple but smart wizard-driven
interface to most popular storage devices (including
local and external disk drives, LAN, CD/DVD, removable
devices, etc.).
Use GFI Software’s backup solution to apply
your backup and disaster recovery strategy by
taking disk image/bare-metal snapshots of your
workstations/servers, with ability to restore to
different hardware or virtual machines. Or take a
snapshot of your entire virtualized environment
host system. Or create policies across your
network applicable at the file and folder level,
encompassing your Microsoft SQL servers – and
more. The choice is yours – based on your own
specific needs.
Purchased version
Case for purchase
GFI Backup comes in three flavours, two of which
need to be purchased for professional users.
GFI BackUp Professional offers all the benefits
of the Freeware version but adds support for
backing up disk images/bare-metal snapshots of
workstations/servers and backing up remotely.
GFI BackUp Network also adds the ability to back
up multiple machines from a centralized location.
GFI BackUp Freeware is only licensed for home use.
For commercial use a Business or Network license must
be purchased.
GFI EndpointSecurity
Product description
Freeware version
Monitors and controls devices such as USB sticks,
CDs, DVDs, iPods and also controls port level
access (LAN, Wi-Fi, Bluetooth, etc.).
Only allows administrators to monitor activity of devices
that have been connected and the activity of users once
the devices are connected. For example, an employee
copying the customer database on to an iPod would
show up. This allows the administrator to monitor and
identify what is happening across the network.
Purchased version
Case for purchase
All freeware features plus: (1) the ability to
configure policies to grant Full Access, Read Only,
Write Only or Block rights to users. Each user or
group of users can have different levels of access.
(2) Devices can be whitelisted or blocked by
device type, manufacturer, serial number, etc.
(3) Block or allow access/data transfer based on
file type. (4) Permit temporary device access. (5)
Checks for real file type. Logs activity to Windows
event logs and to MS SQL where available. Logs
user activity and provides reporting features.
Once administrators see the number and type of devices
being connected, as well as the types of files being
accessed or transferred and understand the threat they
face on a daily basis, they will elect to purchase the full
version to control the activity and protect the company
from theft, inadvertent misuse of information, time
wasting and more.
GFI MailEssentials
Product description
Freeware version
Primary functionality is spam filtering with
secondary features like list server, disclaimers,
auto-replies, mail monitoring and reporting.
Ability to tag outbound emails with a disclaimer per user
or per email domain (unlimited user license).
Purchased version
Case for purchase
Comprehensive anti-spam detection mechanisms
and false positive reduction safeguards use
over 14 different modules and checks, thereby
attaining over 99% detection rates. Customizable,
to help meet individual companies’ needs. Tool kit
of mail management including mail monitoring,
list server, reporting, domain-based and
user-based disclaimers and auto replies.
If the customer values the time their employees have to
conduct business in, then they must purchase the full
product to protect their employees from objectionable
material and socially engineered spam attacks as well as
from time-wasting junk mail; while also protecting the
company from possible legal problems. Additionally, if
the customer would like any of the other features apart
from disclaimers, then purchase is necessary.
WEB AND MAIL SECURITY
» GFI WebMonitor
» GFI MailSecurity
» GFI MailEssentials
» GFI MailEssentials Complete Online
Web and mail security
WebMonitor
Version 2011
Web security, monitoring and Internet access control
Quick links
GFI WebMonitor overview
GFI WebMonitor ReportPack
GFI WebMonitor white papers
GFI WebMonitor case studies and testimonials
GFI WebMonitor product tour
IT pain points/soundbites:
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Uncontrolled web browsing and downloading from the Internet can result in security breaches, virus infections company-
wide and legal repercussions
Social media costs UK economy up to £14 billion in lost work time; nearly 2,000,000 workers spend over an hour per day
‘Facebooking’ at work – Survey by MyJobGroup.co.uk, August 2010
Research by IDC shows that up to 40% of employee Internet activity is non-work related
Social networking sites are a hotbed for distributing malware via shared links; Koobface is a perfect example, targeting
millions of Facebook and Twitter users
The increased use of social networking sites such as Facebook during office hours is leading to lower productivity and increased risk of data theft through social engineering; in fact, social networking phishing attacks are up by more than 240% over 2008 according to the MarkMonitor Brandjacking Report
Web users’ browsing habits are hard to control and banning access to the Internet is not a practical solution.
Main features:
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Available in three editions to offer network administrators a solution for their specific web monitoring needs:
• WebFilter Edition: Provides control over what sites users can browse
• WebSecurity Edition: Protects networks from viruses, spyware, malware and phishing attacks
• UnifiedProtection Edition: Addresses all web monitoring needs in one package
(combines the WebFilter and WebSecurity editions)
Clear and concise view of Internet activity with real-time monitoring and shows URL and user browsing history – includes
interactive reports with drill-down capabilities
Time and bandwidth-based quotas – Users can browse specific categories for up to defined hours, or defined bandwidth
Website category-based web filtering policies using WebGrade™ database with coverage of 280 million URLs
Reputation-based filtering for proactive protection
Soft blocking (warn and allow)
Policies to block streaming media
Blocklisting of malicious websites
User/Group/IP-based download control policies to control which file types users can download
Scanning of downloaded files via multiple antivirus engines – Norman and BitDefender included by default, Kaspersky is optional
Protection against socially engineered phishing websites
Control of IM clients including Live Messenger (MSN) and thin clients such as Gmail Chat or Yahoo! Chat
Supports HTTPS scanning for enhanced filtering and control
Proxy caching for improved performance and reduced bandwidth consumption
Top policy breakers
Also available as a dedicated plug-in for Microsoft ISA/TMG Server.
Major selling points:
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Monitors web browsing and FTP downloading in real time
Multiple scanning engines to ensure that downloads are free of viruses and other malware
Monitor and block Live Messenger (MSN) incoming and outgoing messages as well as file transfers through GFI WebMonitor’s IM Control Policies
Reduce cyberslacking – time wasted by employees online.
How to handle objections: Why do I need GFI WebMonitor if I’m running desktop-based AV?
It is safer to have all web content cleaned from viruses at server level than to simply depend on the desktop AV engine. There is
always the risk that end-users will click on links or open a download even if alerted that the file is probably infected. Better to be safe
than sorry and deal with the problem at server level. You also do not need to push regular AV updates to all your workstations with
GFI WebMonitor. Furthermore, GFI WebMonitor offers much more than just antivirus; it is a complete web monitoring package.
Can users bypass GFI WebMonitor by using an online proxy server?
No. Downloaded content is always scanned by GFI WebMonitor for malware and viruses, even if this is passing through an online
proxy. GFI WebMonitor also has the technology to block anonymizers, thus blocking access to online proxy servers altogether.
Why is the WebFilter edition more expensive than the WebSecurity edition?
The WebFilter edition requires that an ‘accurate’ database of URLs is constantly updated and maintained to reflect changes in a very
dynamic environment to offer real time protection. The cost of this real-time monitoring/DB updating is reflected in the higher price.
I am an ISA Server/TMG user. Why do I need GFI WebMonitor if I can block websites in ISA?
ISA/TMG server products simply block traffic but with GFI WebMonitor you have so much more functionality. First of all,
GFI WebMonitor ships with a human-reviewed URL database that is updated in real time, offering immediate protection.
Also, with GFI WebMonitor rather than simply blocking websites, you can actively monitor how employees are using the
Internet – using interactive reports which give you the information you need rather than a summary of data, top browsers, top
downloaders, which categories are being hit and others. Reports are interactive such that you can drill down to arrive to the
required information. Additionally, GFI WebMonitor offers you the possibility to define time/bandwidth-based quotas – e.g., allow
users to browse certain categories (News/Sports/Social Networking) for an hour per week, or download up to 10 MB per week
from YouTube. Price for price, you get many more features out of GFI WebMonitor than if you had to go for the TMG subscriptionbased web filtering capabilities.
Why do I need to renew the product every year?
GFI WebMonitor is a subscription-based product – very similar to how antivirus software works. Since it makes use of AV engines
and also has a URL database which constantly needs updating to ensure that it is effective, the software license needs to be
renewed every year. Key competing products all use the same subscription-based model.
Main competitors:
Trend Micro Interscan WebProtect
McAfee Security Shield
WebSense Express 1.0
Sample main product pricing – UnifiedProtection Edition – One-year subscription:
25 seats
$ 725
€ 725
£580
AU$ 1486.25
50 seats
$ 1350
€ 1350
£ 1080
AU$ 2767.50
100 seats
$ 2600
€ 2600
£ 2600
AU$ 5330
Accolades – Recent awards, reviews and press:
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Business Solutions – Best Channel Product 2010, 2009
ISAserver.org – Readers’ Choice Award 2010 for Content Security category
SC Magazine, March 2009 – Review rating 4/5
Network Product Guide: Winner of the 2008 Best Products and Services Awards.
Accolades specific to dedicated ISA/TMG Server plug-in version:
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A leading web monitoring solution for ISA/TMG Server – voted no.1 by ISAserver.org Readers’ Choice Awards for three years running.
Version 2011
Quick links
GFI MailSecurity overview
GFI MailSecurity white papers
GFI MailSecurity case studies and testimonials
GFI MailSecurity product tour
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97% of organizations have antivirus software installed, yet 50% have been affected by a virus attack at least once
during the previous 12 months – Crime and Security Institute Survey, 2008. This indicates that using one AV engine
may not be enough to filter viruses, especially new ones
39% of US SMBs consider viruses to be the greatest threat – GFI SME Security Survey, 2007
No single AV vendor scanner is the best and able to stop all viruses.
Main features:
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Multiple virus engines (Norman Virus Control, BitDefender included; Kaspersky, McAfee, AVG Antivirus optional)
Trojan and executable scanner that detects unknown malicious executables
Email exploit engine – safeguards you from future email viruses and attacks
User/Group-based email content and attachment policies (content and attachment checking)
Norman Sandbox and optional AVG Link Scanner provide enhanced malware detection.
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Thousands of customers worldwide
GFI MailSecurity has five virus engines (two ship with the product, the other three are optional) while other products only
offer one – multiple virus engines guarantee a higher detection rate and a faster response to new viruses
Comprehensive email security solution that safeguards an organization’s mail server and network
Unique Trojan and executable scanner detects malicious executables without need for virus updates
User/Group-based email content and attachment policies (content and attachment checking)
Support for industry-leading messaging platforms such as Microsoft Exchange 2000, 2003, 2007, 2010 and Lotus Domino
Support for virtual environments.
How to handle objections:
Why do I need GFI MailSecurity if I’m running desktop-based AV?
Installing antivirus software at server level helps to block viruses before they enter the network and complements any desktop AV
that exists. GFI MailSecurity makes use of up to five antivirus (AV) engines to check and clean all inbound email. Desktop AV can
help to check and clean files that are downloaded off the Internet onto that particular workstation if no web security product is
used. However, with server-level AV, any viruses or malicious content can be stopped before it actually gets onto the network and
reduces the risk that a user may try to run any executables from his or her desktop. With server-level AV, you are gaining higher
protection from up to five antivirus engines, something the desktop AV does not provide.
What is the difference between all the virus engines and why I should buy/renew them?
GFI MailSecurity uses multiple virus scanners to scan inbound email. Using multiple scanners drastically reduces the average time
to obtain virus signatures which combat the latest threats, and therefore greatly reduces the chances of an infection. The reason
for this is that a single antivirus company can never always be the quickest to respond. For each outbreak, virus companies have
varying response times, depending on where the virus was discovered, etc. By using multiple virus engines, you have a much
better chance of at least one of your virus engines being up-to-date and able to offer protection against the latest virus. In addition,
since each engine has its own heuristics and methods, one virus engine is likely to be better at detecting a particular virus and
its variants, while another virus engine will be stronger at detecting a different virus. Overall, more virus engines means better
protection. With thousands of viruses released every day, you cannot afford to be caught without the latest virus definitions.
Main competitors:
Trend Micro ScanMail
Symantec Mail Security
Barracuda Spam Firewall
Microsoft Forefront Security for Exchange Server
McAfee GroupShield 6.0.2
Google Postini
Sample main product pricing: 25 mailboxes
$ 350
€ 350
£ 280
AU$ 717.50
50 mailboxes
$ 650
€ 650
£ 520
AU$ 1332.50
100 mailboxes
$ 1100
€ 1100
£ 880
AU$ 2255
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Content Security Solution of the Year award at the Computing Security Awards 2011
MSExchangeGuru.com, December, 2010: A mature product and a must have for all organizations running MS Exchange
SC Magazine, 2009: Strong antivirus features – GFI MailSecurity 10 is awarded four stars in a review in SC Magazine
ARNnet – Review top spot 2007
MajorGeeks.org
Version 2010
Quick links
GFI MailEssentials overview
GFI MailEssentials white papers
GFI MailEssentials case studies and testimonials
GFI MailEssentials product tour
GFI MailEssentials software
is available in these languages
English
German
Spanish
Italian
Russian
IT pain points/soundbites: »»
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89% of all email messages are spam – Spam and Phishing Landscape, 2010
Spam was estimated to cost a total of $130 billion worldwide in 2009, of which $42 billion was in the US alone – Ferris
Research, 2009
Theft through phishing activities costs US banks and credit card issuers $2.8 billion annually – Gartner Group, 2009
45% of bank customers who are redirected to a phishing site divulge their personal credentials – Trusteer, 2009.
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Advanced anti-spam technology modules including SpamRazer filtering, IP reputation filtering, greylisting, Bayesian and more
Blocks phishing emails by comparing the content of the scam with a constantly updated database of phishing URLs
Allows end-users to optionally review their spam through the spam digest or dedicated folders in their Exchange mailbox
Email management tools including disclaimers, mail monitoring, Internet mail reporting, list server, server-based auto replies
and POP3 downloading
Ultra low rate of false positives through intelligent identification and whitelisting features.
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Multiple layers of anti-spam protection including greylisting, Bayesian filtering technology and SpamRazer
Thousands of customers and numerous awards
Stops up to 99%+ of spam (we keep the product up-to-date)
Ultra low rate of false positives (good email marked as spam), thanks to intelligent filtering
Protects users from identity and information theft by blocking phishing (scam) emails
Support for industry-leading messaging platforms including Microsoft Exchange 2003, 2007, 2010 and Lotus Domino
Support for virtual environments.
Why is it priced per mailbox rather than per user?
GFI MailEssentials is a product that provides a service on the basis of the number of mailboxes and not end-users; this is because
individual mailboxes receive spam and to be effective, GFI MailEssentials should be deployed across all mail users to protect them
and reduce the load on the mail server, and is therefore priced per mailbox.
Why GFI MailEssentials and not IMF?
GFI MailEssentials has a more powerful features list and is more robust than IMF. Essentially, it captures more spam and has fewer
false positives.
I am concerned that GFI MailEssentials does not function under high load.
GFI MailEssentials is targeted at small and medium-sized businesses (SMBs); however, the product does support certain types of
larger networks. Some entities make use of GFI MailEssentials’s clustering functionality to spread loads.
What are the differences between an appliance (such as Barracuda) and GFI MailEssentials?
If you already have Exchange in place, you don’t need to add an appliance. Install GFI MailEssentials on top of Exchange server. This
way you don’t need to add another piece of equipment to your network.
Main competitors:
Trend Micro ScanMail Symantec BrightMail AntiSpam 6.0 McAfee SpamKiller 2.1.2
Google Postini
Sample main product pricing:
25 mailboxes
$ 425
€ 425
£ 340
AU$ 871.25
50 mailboxes
$ 700
€ 700
£ 560
AU$ 1435
100 mailboxes
$ 1100
€ 1100
£ 880
AU$ 2255
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Reviewboard Magazine, June 2010: GFI MailEssentials offers excellent installation, integration and customer support
BrightHub.com, April 2009: GFI MailEssentials is an excellent anti-spam solution for small and medium businesses with in-
house information services teams
Business Solutions – Best Channel Product 2009
Info Security Products Guide – Anti-spam Customer Trust Award 2008
IT Week Magazine’s Editor’s Choice 2007
MS Exchange Readers’ Choice Award Winner x4
Quick links
GFI MailEssentials Complete Online overview
GFI MailEssentials Complete Online white papers
MailEssentials Complete Online is a hosted email security and spam filtering solution that ensures the optimal filtering of
unwanted or harmful messages; is compatible with any email system and can be implemented in minutes. It forms part of the
MailEssentials Complete family and compliments GFI MailEssentials and GFI MailSecurity in delivering robust email security via
any method you prefer: hosted online, on-premise, or a hybrid of these options.
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End-users are receiving a significant amount of spam messages due to an ineffective or non-existent
anti-spam/antivirus solution
Administrators or end-users are spending too much time managing an existing anti-spam solution
Large quantities of legitimate email messages are being falsely identified as junk mail and are delayed or lost due to an
inaccurate existing anti-spam solution
Increasing volumes of junk mail are surpassing or threatening to surpass the capacity limits of existing on-premise software or
hardware solutions, potentially resulting in lost or substantially delayed mail
An organization does not have a backup mail infrastructure or email continuity capabilities if their mail infrastructure or
network connectivity is offline
An organization is having difficulty delivering outbound messages because their mail server is on one or more blocklists
An organization does not have protection against the possibility of a virus- or worm-infected workstation sending mass
amounts of junk mail from the company’s network
The responsiveness or competence of a current email vendor’s technical support team is lacking.
Main features:
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Comprehensive and highly accurate hosted spam filtering that minimizes risk of incorrectly classified messages
Multi-layered threat protection, including a traditional signature-based antivirus engine, zero-hour antivirus defense and
virtualization-based malware detection technology
Rapid deployment and simple ongoing management
Business continuity with integrated queuing and on-demand mail service
Simple, per-user pricing structure, with no capital expenditure or start-up costs
Compatibility with any email system or operating systems
Excellent scalability and reliability
Message logging and search capabilities
Responsive and competent technical support.
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Integrated queuing and continuity features provide an always-on backup mail service that allows customers continued access to
email, even when their email infrastructure is offline
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As a hosted solution, it requires no hardware or software to be downloaded, installed, or maintained
Immediate activation
Blocks almost all spam and email threats before they reach the customer’s network – reducing risk, network bandwidth and
mail server load
Customers have choice of fine-grained control over service, or can simply set it and forget it
Compatible with any operating systems and email infrastructure
Responsive and competent technical support
Straightforward and inexpensive pricing, with no capital expenditure or startup costs.
“I’m concerned about the security of a hosted/outsourced solution.”
First of all, email is sent in plain text across the Internet, so it is inherently insecure. Secondly, email messages are not retained by
us but are stored for (at most) 10 days – the length of the quarantine period. Thirdly, we have stringent physical and electronic
safeguards preventing any unauthorized access to our servers.
“Why should I use your service rather than Google (Postini)?”
We have several functional advantages over the Google service offering, including a better queuing architecture that ensures no
message loss, more flexible integration capabilities and a cleaner and easier to use control panel. Last but not least, we provide
responsive and competent support by phone or email.
“How reliable is your service?”
We use a distributed network structure with multiple data centers, redundant systems running in parallel at each data center and
a purpose-built software architecture designed for reliability. We also have redundant internal and external monitoring systems
including full path message monitoring. In short, we have gone to significant lengths to provide a highly reliable service which
we back up with a service level agreement.
Various other objections
We offer a no obligation, 30-day free trial of the service. This is a complete implementation of the service offering, with full
technical support that allows customers to see how the service works and decide if it’s right for their organization.
“Is there a trial available”
End-users can access a demo online at trymca.mailessentialscomplete.com
Main competitors:
Other services: Google (formerly Postini), MessageLabs (now part of Symantec), MX Logic (now part of McAfee), AppRiver,
Webroot, WebSense, etc.
Hardware appliances: Barracuda, Cisco, Mailfoundry, Proofpoint, Tumbleweed
Software products: Symantec Brightmail, Cloudmark, McAfee, Sophos, Trend Micro.
ARCHIVING, BACKUP AND FAX
» GFI FaxMaker
» GFI MailArchiver
» GFI BackUp
Archiving, backup and fax
Version 2011
Quick links
GFI FaxMaker overview
GFI FaxMaker white papers
GFI FaxMaker case studies and testimonials
GFI FaxMaker product tour
The GFI FaxMaker client
English
German
Spanish
Italian
Czech
Polish
Hungarian
Russian
Arabic
Turkish
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Manual faxing is time-consuming and expensive
Sending faxes manually is problematic: the need for printouts, physically walking to the fax machine, people wasting time
chatting along the way, recipient’s line is engaged, and the fact that with multiple fax machines all incoming faxes are
dispersed throughout the company
In using manual faxing, companies lose out on benefits of email and FoIP (fax over IP) technology.
Main features:
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Integration with Exchange 2000, 2003, 2007 and 2010
Supports Windows Server 2008 R2
Able to route incoming faxes by CSID, DID, MSN, LINE and OCR
Allows users to send/receive and edit faxes directly from Outlook and Lotus Notes
Helps centralize all fax lines and hardware – no need for multiple fax machines distributed across the office
Server-based document conversion of Office, HTML and PDF files – allowing users to send any file type they wish
Fax over IP (FoIP) enabling you to cheaply send faxes over the Internet whilst integrating with your existing IP infrastructure
Send incoming faxes to users in PDF or TIF format
Supports active ISDN cards, Brooktrout fax boards and modems
No changes to AD or to the Exchange Server required
HIPAA compliant.
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A leading and highly popular network fax server that has been around for over 10 years
Thousands of customers and numerous awards
Makes sending and receiving faxes an efficient, simple and cheaper process as it reduces time spent sending, collecting and distributing faxes
Routes incoming faxes by CSID, DID, MSN, LINE, and OCR
With OCR routing, an incoming fax is converted to text and the fax is routed if a certain string is found
Integrates with existing processes to automate sending of faxes for example, in financial, medical and other businesses
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Features FoIP (fax over IP), which enables an organization to send faxes over the Internet at a low cost
Excels in its seamless integration with Exchange and other mail servers
Allows users to send and receive faxes and SMS/text messages directly from their email client.
I do not not use Microsoft Exchange Server
Microsoft Exchange Server is not required. GFI FaxMaker can be used with other email servers such as Lotus Domino and
Mdaemon, VPOP3, Slmail, and others.
Microsoft Windows Server already provides faxing.
Windows faxing does not provide any proper routing, so if you need to route faxes to different users, GFI FaxMaker is the way to
go. Besides, Windows faxing does not feature OCR (optical character recognition) routing either.
I already have a fax machine.
A fax machine is time-consuming and expensive, and does not have the rich functionalities present in GFI FaxMaker. With GFI
FaxMaker, users don’t even need to leave their desks to send faxes, and all faxes are saved in the email client for future reference.
I do not need a network fax server.
A network fax server allows you to send faxes from your desktop. No time is wasted on printing, retrieving the paper, walking to
the fax machine, dialing and waiting for the fax to be sent successfully. You can send and receive faxes from just about anywhere
you have connection to your company email.
Reporting from GFI FaxMaker is not granular enough and I cannot create reports of my own from the report pack.
You also have the option to use a third-party reporting solution to generate reports from the database. We will also in the future
update reporting and provide more functionality.
I use an MFP so why should I consider also using GFI FaxMaker?
It all depends on the fax functions that your MFP provides you with. GFI FaxMaker takes faxing to a different level because it not
only uses your own email client but also cuts down on communication expenses and office resources such as paper and toner.
The MFP is great to have but for cheaper faxing a fax server is a worthwhile investment. GFI FaxMaker centralizes faxing and logs
all fax communications. It is possible to integrate or send a fax from an MFP by scanning and sending via email to GFI FaxMaker
for faxing depending on the MFP.
Why should I purchase the OCR routing module?
The OCR (optical character recognition) feature enables you to convert incoming faxes to text and insert the converted text into
the body of the received fax report or as a separate text attachment. The converted text is then used for OCR routing depending
on your configuration. Searching for incoming faxes becomes much easier, because you can use the search features in your email
client or in your email archiving solution to retrieve past faxes quickly. Without OCR, the actual text in the fax cannot be searched
because it is stored as an image.
Main competitors:
OpenText Fax Server RightFax Edition
FaxCore
OMTool Genifax
Equisys Zetafax
25 users
$ 1225
€ 1225
£ 980
AU$ 2511.25
50 users
$ 1950
€ 1950
£ 1560
AU$ 3997.50
100 users
$ 2900
€ 2900
£ 2320
AU$ 5945.00
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CozumPark, 2010: Five-star review
MSExchange.org: Readers’ Choice Awards 2005/2006/2007/2009
BrightHub.com, 2009: Solid product; provides all the features needed to work in almost any business environment
Windows IT Pro Readers’ Choice – three years running.
Version 2011
Quick links
GFI MailArchiver overview
GFI MailArchiver white papers
GFI MailArchiver case studies and testimonials
GFI MailArchiver product tour
GFI MailArchiver software
English
German
Spanish
Italian
Russian
Chinese
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Growing mass-volume of emails and attached files is resulting in sluggish email server performance, server downtime and
reduced server storage space
Strong reliance on PST files creates problems for administrators, especially if corrupt or deleted
60% of the critical corporate information is contained in employees’ emails – Radicati Research Group
Employees want access to past emails – even if deleted – both at the office and when mobile
Email archiving is now a business requirement, driven by many pieces of legislation and acts – SOX, E-Comm Act 2000, HIPAA,
GDPdU, eDiscovery and others.
Main features:
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Integration with Exchange 2000, 2003, 2007 and 2010
MailInsights – extract business intelligence from your email archive
Ends PST hell – eliminates the need to archive email in PST files on local hard disks; users can browse web search interface and
retrieve emails from multiple databases, rather than digging through a store of PST files on disk
Flexible storage options with low TCO that scale from small to large organizations
Powerful searching capabilities – searching through multiple databases with a single search query
Helps comply with SOX, GDPdU, SEC and other regulations
Full text indexing of emails and attachments; over 140 different file formats supported including the latest Microsoft Office formats
Enhanced auditing functionality so that management can access any email that is requested for eDiscovery/compliance purposes
Allows users to quickly restore emails through a OneClick Restore process – even mistakenly deleted email!
Multi-lingual support for indexing emails (includes languages such as English, German, Arabic, Japanese and many more)
Supports virtual environments.
Major selling points: »»
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The only mail archiving software to leverage useful business intelligence from the email archive
GFI MailArchiver offers integration with Outlook without the use of stub files. This reduces the load on the Exchange Server
while greatly reducing client complexity issues and administration
Already a leading email archiving solution in the SMB space with over thousands of customers
Offers the ability for users to access their archived email from within their Outlook client in a transparent and highly efficient
manner and now also facilitates offline access providing users with access to archived email even if they are out of the office
Reduce reliance on cumbersome PST files – prone to corruption, loss through hardware failure, requiring complex backup plans
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Storage management – reduce storage requirements by reducing size of Exchange stores and reducing the load on Exchange
Helps to meet organizational email retention and categorization policies through rules.
If Exchange 2010 comes with archiving, why do I need GFI MailArchiver?
Exchange archiving is an add-on that is at least 20% more expensive than GFI MailArchiver. With Exchange archiving you run
the risk that in case Exchange goes down, you lose not only your email but your archives as well. GFI MailArchiver gives you a
separate, fail-safe standby. Lastly, with Exchange 2010, storage costs explode as it keeps a copy of every email and attachment
and not just a single, compressed instance of each email.
I already back up my email!
A backup is a snapshot in time that can be reverted to in case of disaster. Archiving is so much more: archiving keeps an online,
searchable, self-service email restore, an instantly accessible record of all email communications.
We already use PSTs – why do we need GFI MailArchiver?
PSTs get corrupted. Users delete email from PSTs, and they can be distributed across a wide area, making them difficult to track.
PSTs can therefore be a nightmare to manage.
The competition is cheaper!
The competing solutions may be cheaper on the sticker price, but definitely not over the lifetime of the solution. GFI MailArchiver
is much cheaper than appliances, and offers better value than competing software solutions – it comes with one year of free
support, and is easier to maintain and upgrade.
Why should I go with an on-premise archiving solution? An on-premise solution is under your control, is much quicker and more efficient to restore from in case of disaster or recovery of email.
If my users are offline, they cannot get to their archived email unless they use PST!
Not anymore! With GFI MailArchiver (version 6.1 and up), an organization can configure a subset of archived email to be available
offline. If a user is on the road and does not have access to the GFI MailArchiver server, that subset of archived emails is available
as full email, including attachments. Archived emails outside this subset have a preview available.
Since GFI MailArchiver doesn’t remove mail from the user’s mailbox, how does it help reduce the size of my mail store?
Exchange can be configured to delete emails after a certain number of days, weeks or months. The ‘deleted’ email can still be
accessed using GFI MailArchiver.
How does GFI MailArchiver differ from solutions that remove the email from the user’s mailbox and leave behind a link?
(And more importantly, what are the advantages of GFI’s way?)
While this may reduce and limit storage problems for the end-user (as only a link is left), there are considerable effects on the
Exchange server and performance levels. GFI MailArchiver reduces the impact on the end-user by not depending on Outlook’s .pst
files, while the load on Exchange is also reduced. In both cases a better performance is achieved.
What are the performance impacts to Exchange when enabling journaling and using GFI MailArchiver?
Journaling is the Microsoft-approved way and other methods do not provide quite the same level of performance, and could
result in undesired effects overall. GFI MailArchiver integrates seamlessly with Exchange and makes full use of the journaling
feature with no impact whatsoever on Exchange.
Main competitors:
Symantec Enterprise Vault Quest Archive Manager CA Message Manager MailMeter Archive
PAMforExchange
Archive One
EMC SourceOne
25 mailboxes
$ 650
€ 650
£ 520
AU$ 1332.50
50 mailboxes
$ 1150
€ 1150
£ 920
AU$ 2357.50
100 mailboxes
$ 2000
€ 2000
£ 1600
AU$ 4100
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Network Computing, 2010: Software Product of the Year Award
BrightHub.com, 2009: Effective SMB email archiving solution.
BackUp
Version 2011
Easy-to-use backup software with effortless restore
Quick links
GFI BackUp overview
GFI BackUp white papers
GFI BackUp case studies and testimonials
GFI BackUp product tour
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All industries using IT are affected by data loss: As more companies use IT, more people will lose data
SMBs produce 80% more data year over year (KPMG International, 2009)
No one wants to back up: Everyone knows they should but people are reluctant to perform backups; yet we all want our
electronic information to last and be problem-free
Network backups are considered complex, time-consuming and expensive largely because of the way most traditional
backup solutions work
Administrators have enough to keep up – recovering files and folders, replacing/upgrading computers and laptops, as well as
checking if their virtualized environments that have been compromised could be easily rebuilt.
Main features:
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Fast, efficient, full-featured network backup solution which applies comprehensive backup, restore and synchronization
functionality for all your files, web servers, SQL servers, and computers, be they physical or virtual
Disaster recovery coverage via bare-metal/disk image technology, with support to restore to dissimilar hardware
Backup and recovery for virtualized environments including VMware workstation, server and Microsoft Hyper-V
Wizard-driven, point-and-click configuration; can be set up in minutes
Designed from the ground up with the busy administrator in mind: create, assign, manage, delete, analyze and run backup
and restore operations remotely. When disaster hits, such as a user losing an important file, fire up your web browser, go to
the administration console and restore the lost files without ever leaving your seat
Built to use and support the most common hardware found in SMBs including internal or external hard disks, local area
network (LAN), tape drives, network attached storage (NAS), CD/DVD/Blu-Ray media as well as remote locations using FTP
with upload auto-resume
Uses military-strength 256-bit AES strong encryption to ensure the protection of data
Email and event log notifications on task success/failure/warnings
Cost of product is drastically lower than the cost of impact if data is lost.
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Unlike most traditional backup solutions where you need to create a single backup task for each computer or create multiple
copies of that task, GFI BackUp allows you to create one backup/restore task and apply it to one or more machines on your
network – saving valuable time in configuring multiple tasks as well as in maintaining them when a change in policy is required
While most traditional backup solutions need a separate component to configure, manage and monitor tasks, GFI BackUp
allows you to centralize all backup and restore operations – including status monitoring – via one web-based Administration
Console interface
Enables you to achieve backup and recovery scenarios without vendor lock-in! HTTPS access is supported out of the box
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Offers the same ease-of-use in both workgroup and Active Directory domain environments
Users can easily be given the ability to back up and synchronize their own files across their different work machines
(e.g., workstation, laptop and server) through the product’s agent at no additional cost
Allows you to back up files even if they are still open, using Windows Volume Shadow Copy Service at no extra charge
Allows for multiple versions of a file in stacked back-ups and enables incremental and differential archiving
Highly cost-effective.
GFI BackUp is a network-based backup solution. We have developed the technology in a way that addresses the problem of
distributed management of backup and restore tasks. Through our solution the administrator gets to use a fully web-based
UI to create a single backup job and assign it to the entire network be it for data backup, disk image backup or virtualized
environments backup. For example, with GFI BackUp you can create a backup job which runs daily and performs an incremental
disk image operation of your entire network to a central location such as on a network attached storage (NAS) device. This way
all of your network is essentially available on the NAS device and if disaster strikes and one or more machines need restoration,
you have the backups of all of your network on the NAS device. GFI BackUp handles the hurdle of distributing and assigning
this backup task to run on all of the GFI BackUp agents on the network. This approach is unique in the way it is fully accessible
via a web interface; it is future-proof as the admin has only one task to manage the backup policy for the entire network; and all
backups can be configured to run at the same time (rather than successively as in most traditional products).
Does GFI BackUp support bare-metal/image backup and recovery?
GFI BackUp supports bare-metal/image backup as well as recovery of images to dissimilar hardware (provided the hardware
is supported by the operating system hardware abstract layer (HAL) being restored). This is very important in cases where a
computer gets lost, needs upgrading or needs replacement; this eliminates the need for the administrator to re-install everything
from scratch. Just indicate to GFI BackUp that this is a restore to dissimilar hardware and GFI BackUp will notify the Windows
operating system to adjust the HAL layer to the new hardware.
Does GFI BackUp support Exchange 2007 and 2010 backup and recovery?
GFI BackUp does not perform backup and recovery for Microsoft Exchange. This feature is actively being looked into by the GFI
development team with a view to adding support for this as part of its upcoming roadmap for the product.
Does GFI BackUp integrate with VMware or Hyper-V environments for uninterrupted backup of a virtualized machine?
Yes, GFI BackUp supports backup and recovery of virtualized environments including VMware Workstation, VMware Server and
Microsoft Hyper-V. Just point GFI BackUp to the virtualized environment host and GFI BackUp will do the rest. In case of disaster,
just point GFI BackUp to a new host and it will restore the backed-up virtualized environment to that new host.
Main competitors:
Symantec Backup Exec
CA Arcserve
Novastor NovaBackup
Genie BackupManager
BackupAssist
Windows Backup
GFI BackUp Network Edition
25 servers
$ 220
€ 220
£ 176
JPY 47,300
AU$ 451
50 servers
$ 180
€ 180
£ 144
JPY 38,700
AU$ 369
100 servers
$ 150
€ 150
£ 120
JPY 32,250
AU$ 308
30 days free support
$ 49.95
€ 49.95
£ 39.95
JPY 10,700
AU$ 99.95
Enhanced support for 1 year
$ 35.00
€ 35.00
£ 28.00
JPY 7,500
AU$ 70.00
Recovery CD
$ 20.00
€ 20.00
£ 16.00
JPY 4,000
AU$ 40.00
GFI BackUp Professional Edition
NETWORKING AND SECURITY
» GFI LanGuard
» GFI EndPointSecurity
» GFI EventsManager
» GFI Network Server Monitor
» GFI VIPRE Antivirus Business
Networking and security
Version 2011
Quick links
GFI LanGuard overview
GFI LanGuard white papers
GFI LanGuard case studies and testimonials
GFI LanGuard product tour
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Failure to meet with compliance regulations such as PCI can lead to hefty fines
Failure to keep machines patched can lead to security breaches and downtime
Without an automated patching mechanism, manual patching is time-consuming and prone to error.
Main features:
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Operating system and hardware vulnerability scanning: for Windows, Linux, Unix, Mac OS X, routers, switches and wireless
devices across all environments including virtual machines
Supports Windows Server 2008 R2 and Windows 7
An extensive, industrial strength vulnerabilities database incorporating over 15,000 vulnerability assessments, including OVAL
(5,000+ checks) and SANS Top 20
Patch management for Microsoft operating systems and applications for all supported languages
Patch management for popular non-Microsoft applications like Adobe Reader, Adobe Flash Player, Apple QuickTime, Mozilla
Firefox, Java Runtime Environment, etc.
Deploy custom software and scripts
Helps comply with PCI (payment card industry) data security standards
Reduced workload for administrators thanks to a single, centralized vulnerability management console
Identifies out-of-date antivirus and anti-spyware definition files on your network – Symantec, McAfee, Trend, F-Secure, etc.
Powerful management and technical reporting.
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A highly popular network vulnerability management solution – thousands of customers the world over
Automated patching for Microsoft and other software applications
Voted #1 Windows commercial security scanner by Nmap users in 2007 and 2008 and Best of TechEd 2007 (Security)
Comprehensive network vulnerability management solution in one convenient integrated package which offers: vulnerability
scanning; patch management; network and software auditing
Over 15,000 vulnerability assessments for Windows, Linux, Unix OS and Mac OS X, including OVAL (5,000+ checks) and SANS Top 20
One of the first applications to release new patch support after Microsoft monthly update – less than six hours. Many other
companies take between 12 and 48 hours!
I have to open ports on clients’ firewalls to allow scanning, what are the risks?
It is true that open ports pose a risk if the computer is exposed directly on the Internet. However in this case, in order to mitigate
this risk, the firewall can be configured to only allow scanning from the machine on which GFI LanGuard is installed.
I like managing my security applications from web consoles, which I cannot do with GFI LanGuard.
The inbuilt console in the product is more responsive and designed specifically to help the administrator; however, it does boil
down to user preference. Both methods have their pros and cons, for example, with web-based you get access without having to
log on; with application-based, you get higher response time.
Why don’t you use an agent, if a machine is offline or on a slow network, and relevance of scans are compromised?
This is not available in the current release; however, in the next one, you will be able to scan using agents. This means that once
the agents are deployed, you get a high level of concurrency. Agent deployment will be transparent to the user, as will the
scanning and agent removal.
Other applications allow me to control multiple installations from a central console, why can I not do this with GFI LanGuard?
Due to the nature of the product, GFI LanGuard was not designed to control multiple installations from a single central console.
However, we do support logging to a central database so that the reports can be accessed from a single location.
How long will it take to scan x number of IPs? (Obviously this depends on the scanning profile but a couple of estimates
would be helpful.)
It depends on the size of the network, but on average around two minutes per IP.
I already use WSUS, why would I need GFI LanGuard?
WSUS is a patch management tool that works only with Microsoft products and it is quite difficult to install and get running. It
installs only on servers, requires Active Directory and IIS, has poor control over deployments and it is extremely hard to manage
computers which are not part of the domain. On the other hand, GFI LanGuard is easy to install on both servers and workstations,
patches Microsoft and other software applications, and is a complete network security audit solution providing vulnerability
assessment and network and software audit.
Main competitors:
eEye Retina NSS Patchlink Update Tenable Nessus Vulnerability Scanner
Lumension Scan
25 IPs
$ 600
€ 600
£ 480
AU$ 1230
50 IPs
$ 700
€ 700
£ 560
AU$ 1435
100 IPs
$ 1000
€ 1000
£ 800
AU$ 2050
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SC Magazine, February 2011: A solid product with a lot of flexibility
Information Security 2010: Readers’ Choice Gold Award
PC Magazine, January 2009: 4/5 Stars review in the Belgian edition of PC magazine.
EndPointSecurity
Version 4.3
Control of USB sticks, iPods and other endpoint devices
Quick links
GFI EndPointSecurity overview
GFI EndPointSecurity white papers
GFI EndPointSecurity case studies and testimonials
GFI EndPointSecurity product tour
EndPointScan: Online scanner for portable device usage
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In the UK, only 45% of the SMBs surveyed had security measures in place to manage portable storage device network access –
GFI SME Security Report 2009
59% of ex-employees admit to stealing confidential company info, such as customer contact lists – Ponemon Institute, 2009
Insider abuse of networks was the second-most frequently occurring threat at 44%, followed by the theft of laptops and other
mobile devices (42%) – CSI Survey 2008
67% of UK businesses do nothing to prevent confidential data leaving their organization on USB – Information Security
Breaches Survey 2008.
Main features:
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Controls use of all types of portable storage devices – such as USB drives, iPods, PDAs
Supports Windows 7, and BitLocker To Go Encrypted Devices
Granular access control, through the use of read only and read/write permissions on a user by user and device by device basis
Automated client-side agent deployment
Group-based protection control and log device-related user activity
Helps comply with PCI data security standards
Blocks specific devices by ID, manufacturer, model
Whitelists devices and grants temporary access.
In the freeware mode, functionality is limited to monitoring only; there is no limit on the number of agents. The product enters into
freeware mode after evaluation expires, and in freeware mode, no blocking can be performed on agents. Using the freeware version,
the administrator managing GFI EndPointSecurity will immediately be able to see what is happening on the monitored machines,
so, for example if five machines have the GFI EndPointSecurity Agent installed, the administrator would be able to see that the user
‘Nicholas’ has copied potentially sensitive files to a USB device. To be able to block such a user, a license needs to be purchased.
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Blocks insider data theft by controlling access to portable storage devices like memory cards, CDs and more
Prevents the introduction of viruses and unauthorized software by controlling all endpoint connectable devices such as
smartphones, laptops and more
A complete solution to control use of portable storage media such as smartphones, Flash drives, iPods and digital cameras
Provides full network-wide control through unique group-based protection
Temporary access can be granted to users for a device (or group of devices) on a particular computer for a particular timeframe
Prevents users from circumventing perimeter security measures by using USB GSM modems
It does not offer encryption.
We support devices encrypted with Microsoft BitLocker To Go. Using GFI EndPointSecurity, one can enforce a policy where only
encrypted devices are allowed. We are also working hard to include our own transparent encryption within the product.
Why use GFI EndPointSecurity if I can block the drives using the computer BIOS?
Blocking through the BIOS is not practical and not everything can be properly blocked. With GFI EndPointSecurity, you do not need
to waste any time accessing BIOS, changing settings and setting up password protection. Everything can be controlled remotely
and transparently.
Why do I need GFI EndPointSecurity if I can block access using the Active Directory Group Policy?
GFI EndPointSecurity provides a level of granularity that you will not get using Group Policy as well as various functions such as real time
monitoring, more flexibility in applying permissions, and highly granular access. All these functions help keep your endpoints secure.
GFI EndPointSecurity is easier to configure than Group Policy and can be used to protect computers not joined to a domain.
What is the use of GFI EndPointSecurity if my organization requires that most users need access to devices?
Having an organization where users need access to devices essentially makes GFI EndPointSecurity even more crucial. Blocking use
is only half the protection, so in your case, even though users have access, GFI EndPointSecurity enables you to log all operations
performed by the users, generate reports, and keep an eye open for suspect behavior.
Valuable corporate data is not accessible by users. Why do I need to monitor and control their access if there is nothing to protect?
Endpoint protection is not simply controlling who can copy your data. Users may still be able to bring applications, movies or other
material and copy these on to the network. For example, a pirated application containing malware downloaded from home may
be brought in the office via a USB disk and installed, introducing the possibility of a virus outbreak on the corporate network. Joke
applications and videos are also a source of time-wasting.
I do not want the extra cost of purchasing an SQL Server license.
You do not need to! As of GFI EndPointSecurity v. 4.3, if you do not have SQL Server available; the product automatically downloads
an Express Version of SQL Server and installs and configures it for you at no extra cost.
Main competitors:
DeviceWall Sanctuary Device Control DeviceLock
25 computers
$ 600
€ 600
£ 480
AU$ 1230
50 computers
$ 1150
€ 1150
£ 920
AU$ 2357.50
100 computers
$ 1800
€ 1800
£ 1440
AU$ 3690
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WinMag Pro, 2010: MKB Best Choice Award
Computing Security Awards, 2010: Winner – Data Leakage Prevention Solution of the Year Award
Windows IT Pro, 2009: Community Choice Award
SC Magazine, 2009: Five-star review – Really nice solution providing great features and performance
Version 2011
Quick links
GFI EventsManager overview
GFI EventsManager white papers
GFI EventsManager case studies and testimonials
GFI EventsManager product tour
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Thousands of events are generated by operating systems and devices on the network every day
Keeping track of these events manually is impossible without a dedicated solution
If not properly analyzed, administrators may not be able to act in time if something goes wrong
Failure to archive events required for compliance purposes can result in severe penalties
Forensic investigation can be very costly unless events data is available in a centralized repository.
Main features:
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GFI EventsManager helps your organization to address the following four areas:
• Information system and network security: detect intruders and security breaches
• System health monitoring: proactively monitor your servers
• Legal and regulatory compliance: an aid to meet regulatory compliance
• Forensic investigations: a reference point when something goes wrong
Supports a wide range of event types such as W3C, Windows events, SQL Server audit events, Oracle audit events, Syslogs and
SNMP traps generated by various machines, servers and devices such as firewalls, routers and sensors
Certified for Windows 7
Flexible HTML reporting
Monitors an extended range of hardware products, report on health/operational status of each one/collect data for analysis
Powerful built-in intelligence which helps users to easily identify/analyze the most important events occurring on their systems
Obtains a detailed view of what is happening across various environments thanks to the variety of log types which are supported
Track and report on Oracle and SQL server activities such as alteration of DB tables; attempts to access data without necessary
privileges etc.
Track employee activity on the network such as changes made to their PCs, files accessed and much more
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Collects events data from installations on multiple sites and locations across your network into a central database
Excellent event scanning performance and multiple alerting options
Built-in processing rules provide for effective out-of-the-box event classification and management of devices from Cisco,
3Com, IBM, HP and many others
Dedicated reports for PCI, Sox, HIPAA, Code Of Connection, GLBA
Transparently processes and integrates results from GFI LANguard and GFI EndPointSecurity to offer a more comprehensive
picture on the security status of the network and also better compliance reports
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Ships with MIB definitions for the following vendors: Cisco, 3Com, IBM, HP, Check Point, Alcatel, Dell, Netgear, SonicWall,
Juniper Networks, Arbor Networks, Oracle, Symantec, Allied Telesis and others
Supports Oracle server auditing for Oracle 9i, 10g, 11g
Supports SQL server auditing for all commercial and free versions of SQL Server including 2000, 2005, 2008, MSDE and SQL
Express and supports Windows Vista and Windows Server 2008.
How to handle objections: I know I should be monitoring my events but I do not have the understanding and skills required to implement such a solution.
GFI EventsManager comes with a wide-range of pre-set rules that allows the administrator, even with little knowledge of events
management, to use the product effectively and out-of-the-box.
I would like to collect logs from my databases which include Oracle, MS SQL and DB2.
GFI EventsManager can collect different types of logs, including ones generated by all Windows versions from XP onwards, Syslog,
SNMP traps, SQL Server and Oracle audit logs, W3C and custom text logs with a regular structure. In addition, it can scan native
logs from SharePoint and IBM iSeries servers through 3rd party tools.
Why are there only a few rule sets for Cisco, PIX, Unix etc.? I do not have the resource to create many rules.
The rule sets that ship with the software cover the major devices and events that need to be monitored. The latest version of
GFI EventsManager covers a wider range of devices as it now supports SNMP traps for hundreds of devices most commonly
found in networks.
Why GFI EventsManager over SMS or MOM?
GFI EventsManager has been designed to help SMBs carry out events management with the minimum of hassles. Unlike SMS or
MOM, which are more complicated to install and manage, GFI EventsManager has been designed to work out-of-the-box.
How big is the database going to get?
You can collect events data from GFI EventsManager installations on multiple sites and locations across your network into a
central database using the Database Operations functionality. This enables you to easily monitor thousands of workstations and
servers across the network without impacting on bandwidth and storage use. It integrates and centralizes events collected/
processed and allows you to backup/restore events on demand. Through database operations you can manage the size of the
database – without the need for manual intervention – not only through centralization but by also being able to export events
and back them up as needed.
Main competitors:
Total EventLog Management ManageEngine EventLog Analyser
EventSentry
ELM Log Manager
10 nodes
$ 1600
€ 1600
£ 1280
AU$ 3280
25 nodes
$ 3250
€ 3250
£ 2600
AU$ 6662.50
50 nodes
$ 5750
€ 5750
£ 4600
AU$ 11787.50
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Dragos Lungu Dot Com, 2010: Built the right way for the right job at the right time
Windows IT Pro, 2009: Community Choice Award
Redmond Magazine Readers’ Choice Award - Best Security Auditing Product.
Version 7
Quick links
GFI Network Server Monitor overview
GFI Network Server Monitor case studies and testimonials
GFI Network Server Monitor product tour
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It is time-consuming to manually monitor disk space, services, processes, etc. on servers and workstations
A problem can escalate if administrator is not aware of the problem when outside the office
System downtime could be costly in terms of credibility and revenue.
Main features:
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Monitors and reacts to network and server failures to ensure maximum network uptime
Monitor disk space, services, processes and more on servers and workstations
Can assign multiple checks to a computer/computer group in one step
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Out-of-the-box monitoring and checks for Exchange, ISA Server, SQL, Linux and Web servers
Customizable checks through scripting for both Windows and Linux/Unix & SNMP enabled devices
Alerting related to critical states through email, network messages and GSM SMS
User name and password can be specified for almost all checks
ActiveChecks technology emulates virtual user actions by actually logging in.
Main competitors:
ActiveXperts Network Monitor
IPCheck Server Monitor
Alchemy Eye Network Monitor 9.1
10 IPs
$ 990
€ 990
£ 792
AU$ 2020.50
25 IPs
$ 1475
€ 1475
£ 1180
AU$ 3023.75
50 IPs
$ 1950
€ 1950
£ 1560
AU$ 3997.50
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WindowsNetworking.com, 2010: Readers’ Choice Award
Windows IT Pro, December 2009: Community Choice Award
Version 5.0
AntivirusBusiness
Quick links
GFI VIPRE Antivirus Business Product overview
GFI VIPRE Antivirus Business White papers
GFI VIPRE Antivirus Business Case studies and testimonials
IT pain points with endpoint security solutions:
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Difficult agent management and deployment
High resource usage and system performance issues
Bloated systems impacting employee productivity
Heavy reliance on signatures
No heuristic detection methodologies
High false positive rates
Complex management consoles missing key features
Overly complex products for the size of their network
Hidden deployment costs and high renewal fee
Poor customer support.
VIPRE main features:
GFI VIPRE® Antivirus Business delivers high-performance detection and remediation of viruses, Trojans, worms, spyware and other
malware. The solution proactively manages threats with a range of detection methods including MX-Virtualization™ for rapid
behavioral analysis of potential malware, Genscan™ heuristics for specialized pattern analysis of polymorphic threats and Cobra™
heuristics for first-level heuristic analysis. Its management console enables fast and easy deployment and administration.
Rather than bogging down systems, VIPRE Antivirus Business is focused on performance – delivering core security functionality
that ensures uncompromised protection through:
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Proprietary anti-malware engine
Next-generation malware detection
Real-time monitoring
Zero-day threat protection
Integrated endpoint email security
Real-time threat data integration
Centralized management console
Easy deployment and administration
Powerful scanning-agent technology
Advanced anti-rootkit technology
Auto-scan removable drives
Multi-site tiering model
Role-based access control
Policy-based management
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Mac client support
Flexible reporting
Network access control (NAC) support
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Performance – Engineered from scratch for high performance with low impact on system resources
Protection – Multiple threat detection methods protect users from spyware, viruses and malware
Ease of Use – User-friendly deployment and management developed with workflow in mind
Cost – Low per-seat pricing and renewal offers for long-term capital expenditure savings.
I’ve never heard of VIPRE.
Well you’ve been missing out! VIPRE is the premier AV solution for small and medium-sized businesses. It offers full protection
against malware with minimal impact on system performance. VIPRE has received a number of awards and accolades over the
years, including certification from West Coast Labs, AV-Test.org, Virus Bulletin and ICSA Labs.
I already have an AV player.
Why not add VIPRE to your current player for multi-layered protection? It will run alongside an existing AV product as long as the
on-access protection is disabled. Then, when the license runs out on your old AV, you can easily migrate to VIPRE.
Main competitors
Symantec
ESET
McAfee
Kaspersky
Trend Micro
Sophos
Pricing
VIPRE Antivirus Business and VIPRE Antivirus Business Premium deliver value to organizations of all sizes with a flexible pricing
model based on the number of users within an organization. Competitive upgrade pricing and special incentives for educational
institutions are available.
Recent awards
HOSTED SERVICES
» GFI MAX RemoteManagement
» GFI MAX MailProtection
» GFI MAX MailArchive
Hosted services
RemoteManagement
Agent Version V 8.5.8 (V 8.6 RC)
Dashboard Version V 5.15
The easy, affordable system for IT support & managed service providers
Quick links
GFI MAX RemoteManagement overview
GFI MAX RemoteManagement white paper
GFI MAX RemoteManagement case studies and testimonials
GFI MAX RemoteManagement product tour
»»
»»
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Manual checks on servers are laborious and time-consuming
Onsite visits to resolve customer issues are costly and inefficient
Difficulty generating recurring revenues
Difficulty getting entrenched in customers’ business/proving value to customers.
Main features:
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Supports Windows Server 2008 R2 and Windows 7
Managed antivirus – quickly and easily deploy, configure and manage an antivirus agent on servers and workstations
System built specifically to fit the IT support companies’ needs
Fully brandable – to position as their own solution
Consolidated view of all customers’ monitored devices
Multiple alerting options – dashboard, wallchart, email, SMS, free iPhone app and mini-dash available
on other mobile devices
Fully brandable client reporting
Take Control feature – One click to connect remote support tools
Patch management, asset tracking and inventory reporting
Task automation – with preloaded tasks and option to script own tasks
Windows and non-Windows devices (through SNMP)
Extensible – published API for third party integration
HelpDesk integration – in particular comprehensive integration with ConnectWise and Autotask.
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Easy – the key tools you need to effectively monitor, manage and support your clients’ systems
Affordable – you pay only for the features you actually use (price cap ensures you are in control of your costs)
Set up in just 10 minutes – no complex set-up or training required
Risk-free contract – no long-term, lock-in contract commitments
SaaS-based (software as a service); access anywhere
Cut costs – with automated administration, reduced travel costs, reduced time to fix
Build recurring revenues – low cost system provides excellent profit margins.
Where are the central servers? How secure are they?
The company’s fully redundant central servers are located in highly advanced hosting facilities. Backup generators, multiple hard
drives, dual routers, cooling systems and gel battery power banks give GFI MAX RemoteManagement real redundancy regardless
of external conditions. Impressive 18,000 MBit redundant ISP connectivity allows for no-nonsense, fast transfers at all times. The
result is that GFI MAX RemoteManagement is not susceptible to bottlenecks. Servers are (naturally) protected by 24/7 monitoring,
150+ permanently recording video cameras, safety locks and more to ensure that only authorized personnel can enter the data
centre. Your data is always safe and secure.
Main competitors:
Kaseya
Level Platforms (LPI)
N-Able
GFI MAX RemoteManagement pricing benefits:
There is no hard sell to commit to licenses up-front. And no money down
Highly granular, value-based pricing
With a hard cap so your costs are limited
No charge for maintenance or support
Discounts for volume
Risk free, cancel-anytime contract.
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GFI Sales Managers and Distributors have pricing lists. These are for issue to partners, trialists and enquiries upon request.
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Windows IT Pro: 4.5/5 star review
CRN: Software Vendor of the Year Award 2010
Business Solutions Magazine Best Channel Products (US) – Managed Services Platform
Microscope ACES Awards Software Vendor of the Year (UK) – Finalist 2009
CRN Software Vendor of the Year (UK) – Finalist 2006, 2007 and 2008
Winner, Best MSP Product, Gartner Group’s IT ChannelVision – 2007
Network Management Product of the Year, Techworld Awards – Shortlisted 2007, 2008
Hosted services
MailProtection
Hosted email security and continuity
Quick links
GFI MAX MailProtection overview
GFI MAX MailProtection white papers
GFI MAX MailProtection case studies and testimonials
GFI MAX MailProtection product tour
GFI MAX MailProtection is a highly effective email security solution for small and medium-size businesses, technology firms,
resellers and Internet service providers.
As a managed service, GFI MAX MailProtection is compatible with any email system and can be implemented rapidly.
Independently proven to be more accurate than other solutions, GFI Software’s cutting-edge technology ensures the optimal
filtering of unwanted or harmful messages. At the same time, its customizable management interface and innovative features
such as one-click whitelisting assure that the solution is both simple to deploy and extremely easy to maintain.
Most importantly, the GFI MAX MailProtection service includes built-in continuity. If a customer’s mail infrastructure is ever offline for any reason, the customer can easily access and continue to respond to email messages while their mail server is down with no advance preparation necessary other than simple use of the GFI MAX MailProtection service. With competing solutions,
continuity is either available only at a significant additional expense, or more commonly, is not available at all.
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An organization does not have any backup mail infrastructure or email continuity capabilities if or when their mail infrastructure or
network connectivity is offline
End-users are receiving a significant quantity of spam messages due to an ineffective or non-existent anti-spam/antivirus solution
Administrators or end-users are spending significant time managing an existing anti-spam solution
A significant quantity of legitimate email messages are being falsely identified as junk mail, and are therefore being delayed
or lost, due to an inaccurate existing anti-spam solution
Increasing volumes of junk mail are surpassing or threatening to surpass the capacity limits of an existing on-premise
software or hardware solution, potentially resulting in lost or substantially delayed mail
An organization is having difficulty delivering their outbound messages because their mail server is on one or more blocklists
An organization does not have any protection against the possibility of a virus- or worm-infected workstation from spewing
out junk mail from the company’s network
The responsiveness or competence of the technical support team for an existing email vendor is lacking
A partner is selling an existing software or hardware solution for anti-spam/antivirus but their customers are more interested
in (or would be more easily sold on) a service offering.
Main features:
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Email continuity, including automatic queuing of messages and on-demand mail hosting for if or when a customer’s mail
server is off-line
Comprehensive and accurate spam filtering
Zero-hour antivirus protection
Directory harvest attack and denial of service attack prevention
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Hosted individual junk mail quarantines
Individual junk mail digest messages
Easy-to-use web-based control panel for reporting and management
Message logging and search
Service is fully brandable at all end-user touch points.
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Provides an integrated, always-on backup email solution
As a managed service, requires no hardware or software to be downloaded, installed, or maintained
Immediate activation
Blocks almost all spam and email threats before they reach the customer’s network – reducing risk, network bandwidth, and
mail server load
Customers have choice of fine-grained control over service, or can simply “set it and forget it“
Compatible with any operating systems and email infrastructure
Responsive and competent technical support
Straightforward and inexpensive pricing, with no capital expenditure or startup costs
Recurring revenue model for resellers that allows successful partners to achieve very substantial margins
Full branding capabilities allow resellers to easily and inexpensively offer the service as an OEM solution.
“I’m concerned about the security of a hosted/outsourced solution.”
First of all, email is sent in plain text across the Internet, so it is inherently insecure. Secondly, email messages are not retained by
us but are stored for (at most) the length of the quarantine period of 10 days. Thirdly, we have stringent physical and electronic
safeguards preventing any unauthorized access to our servers.
“Why should I use your service rather than Google (Postini)?”
We have several functional advantages over the Google service offering – a better queuing architecture that ensures no messages
can be lost, full-service on-demand mail hosting, more flexible integration capabilities, full branding capabilities, and a cleaner
and easier to use control panel. Additionally, we are focused on our channel partners, whereas Google has largely cut out the
middleman and instead pursues end customers directly. Last but not least, we provide responsive and competent support.
“How reliable is your service?”
We use a distributed network architecture with multiple datacenters, redundant systems running in parallel at each datacenter,
and a purpose-built software architecture designed for reliability. We also have redundant internal and external monitoring
systems including full path message monitoring. In short, we have gone to significant lengths to provide a highly reliable service,
and we back that up with a service level agreement.
Various other objections
We offer a no obligation, 30-day free trial of the service. This is a complete implementation of the service offering, with full
technical support, that allows customers to see for themselves how the service works and whether they would like to use it.
Main competitors:
Other services:
Google (formerly Postini)
MessageLabs (now part of Symantec)
MX Logic (now part of McAfee)
AppRiver
Webroot
WebSense
Hardware appliances:
Barracuda
Cisco Ironport
Mailfoundry
Proofpoint
Tumbleweed
Software products:
Symantec Brightmail
Cloudmark
McAfee
Sophos
Trend Micro
Hosted services
MailArchive
Easy, affordable hosted email archiving
Quick links
GFI MAX MailArchive overview
GFI MAX MailArchive product tour
Hosted archive service
GFI MAX MailArchive is a hosted service which allows you to easily archive email messages to geographically-distributed
datacenters for subsequent search, reference and retrieval.
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Growing email volumes may force administrators to perform complex migrations to newer and larger hardware
To conserve space, administrators often resort to setting limits on email storage size/age – this is very unpopular
Employees want access to past emails, including deleted messages
Sluggish email server performance
Frequent reliance on PST files for backup is a management headache
Various legislations (SarbOx, HIPAA, etc.) pose compliance requirements
Organizational knowledge comprised by historical email is virtually unmanaged, not easily searched, and often not even fully
backed up – but 60% of critical corporate information is contained in employees’ emails – Radicati Research Group
Main features:
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Enable archive for a full domain or on a per-user basis
Secure, geographically-distributed storage of internal, inbound and outbound email
Customer-controlled email retention and deletion policies
Legal Hold feature
Web-based message search capabilities
Message tagging for categorization and clustering of messages
Delegated access controls
Auditing and reporting of retention policy changes and other activity
Compatible with virtually any email infrastructure
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Easy implementation: GFI MAX MailArchive can be enabled in just a few clicks within the GFI MAX MailProtection console –
providing simple and integrated management for spam and virus protection, email continuity and message archive
Inexpensively priced per user, GFI MAX MailArchive has no upfront fees and can be enabled selectively by user, based on a
domain’s requirements.
»
Big benefits – affordably meet a wide range of goals:
Offload email infrastructure requirements
Achieve regulatory compliance
Prepare for litigation
Strengthen a disaster recovery plan
Capture intellectual property contained within an organization’s historical emails.
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“We already have a backup solution.”
Archive is not the same as backup. Backup is only a point in time solution, i.e., having a copy of messages at a certain time. It
is not designed for rapid searching of messages, and may not be able to recover deleted or historical messages. Additionally,
backup cannot provide a verifiable audit trail of messages, as the archive service can.
“The service is not designed for [my mail server].”
As a hosted service, GFI MAX MailArchive can work with any email infrastructure.
“I don’t have the time to set this up right now.”
The service can be configured in literally just a few minutes. There is no software to download, install, or configure. You simply
set a default retention policy, i.e., how long you want messages to be stored, define what mailboxes should be archived, and if
appropriate, set up a journaling mailbox. We can walk you through the process and you will see that it is very simple and can be
done from start to finish in under 10 minutes.
“I’m concerned about the ongoing maintenance of another service.”
The archive service requires no ongoing maintenance. It is a true “set it and forget it” solution.
“It requires journaling to capture internal messages.”
Journaling is the standard approach used by all hosted archive services to access a domain’s internal messages. Almost all mail
servers support journaling. If you do not want to enable full envelope journaling on your mail server, the service also allows
messages to be captured by configuring a mail server to have all messages blind-copied to a specific address.
“I don’t know how to set up journaling.”
Our support team has had years of experience with this and would be happy to help.
“I want to be able to import all my existing messages.”
We include an import mechanism in the control panel that allows you to import whatever messages you want, at absolutely no
charge. Additionally, if you have a very large quantity of messages that is not practical for you to import over the wire, we will be
adding a professional services component to the archive. You simply send us a DVD or a hard drive, and one of our engineers will
import the messages for you for a modest charge based on the quantity of data. Either way, your historical messages are then
securely stored in multiple geographically-distributed datacenters, along with all new messages that accumulate over time.
»
“The archive service doesn’t by itself reduce the load on our mail server.”
By design, the archive service will not connect to your mail server and remove any messages, other than messages in the
journaling mailbox that you would like the service to archive. However, the fact that you will have a reliable archive of all your
messages, allows you to set policies within your mail server that automatically delete messages after a certain age or time limit –
knowing that those messages will continue to be accessible through the archive service.
“It’s too expensive” or other cost objections.
With the GFI MAX MailArchive service, there is absolutely no upfront investment, and there is a free trial. The service is month-tomonth with no long-term commitment, and you can activate the service for a full domain or for just a few users.
“I don’t want my email in the cloud.”
All of your inbound and outbound messages are already being sent through the cloud, in plain text. With regard to the archive
of your email, your data is actually safer in the cloud, stored at multiple geographically-distributed data centers, compared to the
messages being stored on your own premise or in your own datacenter. We have an integrated export mechanism that allows
you to export some or all messages at any time, and the messages are stored very securely to prevent unauthorized access.
Other security-related objections.
All messages are encrypted with 256-bit AES encryption; messages are only visible to users who send or receive those messages,
and to domain administrators - no other people, including any resellers or distributors or GFI itself, have access to the encrypted
messages. The private keys are never stored on the systems used to store the messages, so that even if somebody were to walk
away with the system storing your messages, they would not be able to decrypt or read them.
Company-related objections.
GFI has been in business for almost 20 years, is profitable, and has no history of abandoning products. The archive service is part
of the GFI MAX business, which is a rapidly growing, successful, and strategic part of GFI’s overall business.
Main competitors:
Other hosted solutions:
Appliance solutions:
Postini, now Google
Barracuda
MX Logic, now McAfee
Datacove
MessageLabs, now Symantec
Proofpoint (also hosted)
Software solutions:
Symantec
MailArchiva
Waterford
GFI MailArchiver
Online vs. on-premise? GFI’s Hybrid Approach
One dilemma facing a lot of small and medium-sized businesses (SMBs) is whether they should choose an on-premise solution
or move their operations online using one of the many cloud-based services. The answer depends greatly on the type of set-up
the organization has. A 10-employee company infrastructure is different from that of a 50-employee company. Their needs are
different and so their options/choices will also be different.
GFI’s approach to the online vs. on-premise dilemma is simple: companies often need a mix of both online and on-premise
solutions. GFI’s Hybrid Approach serves to help companies maximize the benefits of the cloud and on-premise solutions, giving
them the option to have one or the other or both at the same time.
GFI’s Hybrid Approach provides SMBs with the facility to use multiple solutions on-premise or in the cloud from a single vendor.
This leads to greater efficiencies, lower overall costs, reduced risk and few migration issues. SMBs also benefit from the existing
vendor-customer relationship.
Most of GFI’s solutions are already available in both online and on-premise versions and the choices available to customers will
increase over the coming months.
Why are GFI’s products priced so low?
GFI develops software that meets the needs of an SMB without extra bells and whistles; without bloatware. Unlike most
enterprise products that are ‘downsized’ for SMBs, GFI has built its software from the ground up to target SMBs at a lower price
point. This allows GFI to not only be competitive but also offer highly competitive pricing in our core markets.
If I don’t renew the Software Maintenance Agreement (SMA) on my GFI product, what will happen with the product aside
from just not having free support and version upgrades?
For most of GFI’s products, if Maintenance is not renewed, the product will continue to work but with no support or upgrades. GFI
WebMonitor, which is sold on a subscription basis, will stop working except for its monitoring functionality. This also applies to
any product with virus definition updates, Trojan engine and exploit engine updates, vulnerability updates, anti-spam and antiphishing updates and SpamRazer updates.
What are the product system requirements?
Please refer to the specific requirements on the GFI website (product pages) or the appropriate product documentation. As a
general reply, all products work in a Microsoft Windows environment and on the latest operating systems (x86 and 64-bit).
What happens if I exceed my license limit? Should you exceed your license limit, you can easily purchase the correct amount of seats.
Product comparisons
For product comparisons please visit the Partner Area by clicking on the following link and using your customer ID and password,
login to enter this online zone: http://partners.gfi.com/product-comparison.htm
IMPORTANT: GFI product and pricing comparison documents contain CONFIDENTIAL information that is intended for internal
use only by GFI-authorized distributors and resellers and by GFI employees.
Other important GFI reference documents found in the Partner Area
Partner Welcome Manual
GFI product pricing
Product training
And more
Appendix 1a
General contact information
For public relations: [email protected]
For marketing and advertising: [email protected]
General email address: [email protected]
You will find fuller contact information in the next section.
Reproduction, distribution and unauthorized copying are strictly prohibited.
Information is subject to change. Please see website for latest version.
To suggest any changes to this document kindly email [email protected]
Appendix 1b
GFI contact information
UK and Ireland
USA, Canada and Central and South America Italy
GFI Software
GFI Software
GFI Software Italia
www.gfi.com
www.gfi.com
www.gfi-italia.com
Sales and customer service:
Tel: +44 (0) 870 770 5370
Fax: +44 (0) 870 770 5377
General sales: [email protected]
Technical support: +44 1784 448 838
Sales and customer service
Tel: +1 (888) 243-4329, +1 (919) 379-3397
Fax: +1 (919) 379-3402
Customer service: [email protected]
Government sales: [email protected]
Technical support:: +1 (919) 297-1350
Reseller technical support: +1 (919) 297-1340
GFI MAX MailProtection & GFI MAX RM support:
Tel: +1 424 2222
Fax: +1 450 8924
Ufficio vendite e servizio clienti
Tel: +39 02 36003206
Fax: +39 02 44386028
Ufficio vendite generale: [email protected]
Assistenza tecnica: +39 02 36003205
Scotland
GFI MAX
www.gfi.com
Sales and customer service:
Tel: + 44 (0) 1382 30 90 40
Fax: + 44 (0) 870 762 7243
Government sales: [email protected]
Technical support: +44 (0) 1382 309040 (Option 2)
Australia, New Zealand, Singapore,
Indonesia, Thailand and Malaysia
Austria
GFI Software
www.gfisoftware.de
Vertrieb und Kundenservice
Tel: +43 1 928 7374
Fax: +43 1 25 3033 30035
Email: [email protected]
Technischer support: +49 69 2222 7318
Czech and Slovak republics
GFI Asia Pacific Pty Ltd
Netherlands, Luxembourg and Belgium
www.gfiap.com
Tel: +61 8 8273 3000
Fax: +61 8 8273 3099
GFI Software Benelux
www.gfi.nl
Verkoop en klantenservice
Nederland
Tel: +31 (0) 20 708 4857
België / Luxemburg:
Tel: +32 (0) 2 4040 603
Fax: +31 (0) 20 5241 533
Email Verkoop (algemeen): [email protected]
Technische ondersteuning: +31 (0) 20 708 4857
France
GFI Česká republika a Slovensko
www.gfi.cz
Prodej a zákaznick ý servis
Tel: +420 495 705 705
Fax: +420 495 705 780
Prodej: [email protected]
Technicka podpora: +420 495 705 706
Hong Kong
GFI Software
www.gfsfrance.com
Service commercial et clientèle
Tel: +33 (0)170759150
Fax: +33 (0)170759151
Infos générales: [email protected]
Support technique: +33 (0)170759150
Sweden, Norway, Finland and Denmark GFI Software Scandinavia
www.gfi.se
Spain
Tel: + 44 (0)1784 448 792
Fax: + 44 (0) 1784 448 919
GFI Software (HK) Ltd
www.gfi.hk
Tel: +852 2566 8912
Fax: +852 2303 4426
Countries not covered by one of our offices
GFI Software EMEA
www.gfihispana.com
Comercial y atención al cliente
Tel: +34 914 146620
Fax: +34 911 311899
Comercial: [email protected]
Soporte técnico: +34 914 146598
GFI Head Office
www.gfi.com
Tel: +356 2205 2000
Fax: +356 2138 2419
Technical support: (Intl) +44 1784 448 838
Technical support: (Malta) +356 2105 2600
IMPORTANT! This document contains CONFIDENTIAL information that is only intended for internal use by GFI-authorized distributors and resellers and by GFI employees.
© 2011. GFI Software. All rights reserved. All product and company names herein may be trademarks of their respective owners.
The information and content in this document is provided for informational purposes only and is provided “as is” with no warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. GFI Software is not liable for
any damages, including any consequential damages, of any kind that may result from the use of this document. The information is obtained from publicly available
sources. Though reasonable effort has been made to ensure the accuracy of the data provided, GFI makes no claim, promise or guarantee about the completeness,
accuracy, recency or adequacy of information and is not responsible for misprints, out-of-date information, or errors. GFI makes no warranty, express or implied, and
assumes no legal liability or responsibility for the accuracy or completeness of any information contained in this document.
If you believe there are any factual errors in this document, please contact us and we will review your concerns as soon as practical.
Appendix 2
Join GFI on:
Talk Tech To Me
Twitter
Facebook
Linkedin
YouTube

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