1.1 MB, PDF format - Blue Stakes of Utah

Comments

Transcription

1.1 MB, PDF format - Blue Stakes of Utah
Volume 4, Issue 1
INSIDE THIS
ISSUE:
President’s Message
2
Damage Information
Reporting Tool
2
Association Holidays
3
Notification Area
Review
3
Dig Site Polygon
Actual Area of Dig Site 3
XML Format
6
2009 Notification
Center Budget
4
Notification Center
Statistics
4
Association
Members
BLUE STAKES DEPLOYS NEW INTERNET
TICKET ENTRY (ITE) FORM FOR HOME
OWNERS AND CONTRACTORS
Blue Stakes implemented a new Internet Ticket Entry (ITE) form in September 2008 providing home
owners and contractors with an easy-to-use application to submit basic locate requests for single
addresses through the Internet versus over the telephone. Home Owners and contractors can access
this application through Blue Stakes website at www.bluestakes.org by selecting the Locate Request
– Do It Yourself Online link and submit locate requests following the instructions and providing the
information required.
This new online form was implemented to supplement Blue Stakes existing online applications;
Remote Ticket Entry (RTE) and Quick Ticket Entry (QTE). These two applications have been in place
for some time and are used by contractors and utility operators that submit locate requests regularly
and can facilitate locate requests for excavation areas that exceed a single address.
Locate requests submitted online versus over the telephone account for approximately thirty percent
of all the locate requests processed by Blue Stakes.
5-6
Seminars, Meetings &
Promotional Handouts 7
After Hours On-Call
Program
For additional information on Blue Stakes new ITE application or existing RTE and QTE applications,
please contact Blue Stakes Member Services Department at (800) 662-7836, extension 2103, or
[email protected]
7
BOARD OF TRUSTEES
Vaughn Shosted
President
Questar Gas*
[email protected]
Mark Stanley
Secretary
City / Municipality Owned
Utilities*
[email protected]
Dirk Anderson
Water Utilities*
[email protected]
November 2008
Dan Olmstead
Rocky Mountain Power*
[email protected]
Larry Bowen
Vice President
Local Telephone Carriers /
Fiber Optics Utilities*
[email protected]
Blair Penrod
Long Distance Telephone
Carriers / Fiber Optics
Utilities*
[email protected]
Michael Peterson
Power Utilities*
[email protected]
Leland Myers
Treasurer
Sewer Utilities*
[email protected]
Doyt Bolling
Advisory Board Member /
Engineering*
[email protected]
Brad Rosewood
Gas/Oil/Petroleum
Gathering & Advisory Board
Member / Transmission
Utilities*
[email protected]
Paul Harvey
Cable Television Utilities*
[email protected]
Kyle Kalian
Qwest Local Network*
[email protected]
B.J. Holdaway
Advisory Board Member /
Contractors*
[email protected]
*Denotes Utility Classification Represented
ASSOCIATION NEWSLETTER
PRESIDENT’S MESSAGE
It is my pleasure to once again report on the status of the Association during the
past fiscal year and touch on some of the major accomplishments the Notification
Center achieved as well as some significant challenges the center faces with the
downturn in housing starts along the Wasatch Front.
Major accomplishments the Notification Center realized during the past fiscal
year include:
• Technology Enhancements
- Operating Systems Storage Area Network
(SAN) & Replication Applications
- Automated WEB Ticket Audit Application
• Mapping Data Enhancements
- Acquisition of up-to-date mapping data from local
sources (AGRC) eliminating costly service agreement
from national vendor
• Improved Customer Service Performance Levels
• 7% Increase in Association Membership – (477 Members)
• Aggressive Advertising & Damage Prevention Education Campaign
For a number of years, the Notification Center has been required to adjust its
operations to respond to the increased volume in locate requests due to robust
excavation activity in Utah. The Center is now caught up in the challenges faced
by many in having to deal with a downturn in the housing market experienced
throughout the country. Surveys indicate a 49% decline in housing starts in the
west this year compared to last year. In a recent KSL news report, housing starts
this year have declined by 67% compared to last year along the Wasatch Front.
The Notification Center is committed to address these challenges and adjust
its operations based upon economic conditions and the 8% decline in locate
requests and billed notifications experienced during the past fiscal year to
ensure acceptable service levels are maintained while providing efficient and cost
effective customer service.
The accomplishments of the Notification Center during this past fiscal year
have once again set it apart as an outstanding one-call center. I would like to
acknowledge the contributions of the Executive Director, members of the
Management Team, and Notification Center employees in achieving the accomplishments referenced in this report. I would also like to express appreciation to the
members of the Board of Trustees who establish and oversee the long term
vision and goals for the Association.
I would like to personally thank each one of the Association members for their
continued participation, support and financial backing. Please feel free to contact
myself, any member of the Board of Trustees, or the Executive Director if you
have any questions, suggestions, or concerns you would like addressed.
Vaughn Shosted
President
Page 2
ASSOCIATION NEWSLETTER
DAMAGE
INFORMATION
REPORTING TOOL
(D.I.R.T.)
Blue Stakes has been tracking damages to
underground utilities in Utah since 2006 that have
been submitted by Association members into the
Common Ground Alliance (CGA) Damage
Information Reporting Tool (D.I.R.T.).
ASSOCIATION HOLIDAYS
Blue Stakes Notification Center
will be closed on the following
Association recognized holidays:
• Thanksgiving
11/27/08 (Thursday)
• Day After Thanksgiving
11/28/08 (Friday)
• Christmas Eve
12/24/08 (Wednesday)
• Christmas
12/25/08 (Thursday)
Damages submitted into this application by
Association members totaled 5,933 in 2006, 6,475
in 2007, and 1,548 as of September 2008. • New Year’s
01/01/09 (Thursday)
One of the more notable statistics in what has been
reported pertains to the percentage of damages occurring to underground utilities where no call was
made to Blue Stakes to have utilities located and
marked prior to digging by the excavator. In 2006,
48% of the damages reported on natural gas facilities were attributable to no call being made to Blue
Stakes; in 2007, the percentage was 44%; and as
of the end of September 2008, the percentage has
decreased to 38%.
• Memorial Day
05/25/09 (Monday)
Blue Stakes finds the information submitted valuable
in creating training programs addressing the root
causes of damages and to provide documentation
in support of possible legislation to reduce damages
to underground facilities and personal injury.
Blue Stakes has implemented an easy to use
virtual D.I.R.T. application and link on their
website at www.bluestakes.org. Blue Stakes strongly
encourages all Association members to submit damages that occur to their underground facilities into this
application accessed from Blue Stakes’ web site.
For additional information on Blue Stakes virtual
D.I.R.T. application, please contact Blue Stakes
Member Services Department at (800) 662-7836,
extension 2103, or [email protected]
Know what’s below.
Call 811
before you dig.
• Presidents Day
02/16/09 (Monday)
• Independence Day
07/03/09 (Friday)
• Pioneer Day
07/24/09 (Friday)
• Labor Day
09/07/09 (Monday)
• Thanksgiving
11/26/09 (Thursday)
• Day After Thanksgiving
11/27/09 (Friday)
• Christmas Eve
12/24/09 (Thursday)
• Christmas
12/25/09 (Friday)
MEMBERS ENCOURAGED TO
REVIEW THEIR NOTIFICATION
AREA AT LEAST ANNUALLY
Blue Stakes acquires the base map layers used in its ticket entry mapping system
from the State of Utah Automated Geographic Reference Center (AGRC) and/or
county government GIS departments. These map layers include street centerlines,
city boundaries, county boundaries, landmarks, water features, etc.
Blue Stakes is committed to maintaining an accurate and current base map. Street
centerlines and city boundaries are updated regularly; other layers are updated as
needed. Association members are strongly encouraged to review their notification area polygons/grids at least annually and more often if needed to ensure they
receive tickets in all areas in which they have underground facilities.
The base map is available for viewing by members at any time. For assistance in
checking notification area polygons/grids and to gain access to view the base map
and other online applications, please contact the Blue Stakes Member Services
Department at (800) 662-7836, ext. 2103, or [email protected]
NOTIFICATION CENTER CONTACT INFO
Location: 148 E 13200 S Draper, Utah
Mailing Address: P.O. Box 1517, Draper, Utah 84020-1517
Locate Requests: 811 • (800) 662-4111 • (801) 208-2100
Administration: (800) 662-7836 • (801) 208-2101
Fax: (801) 208-2102 • Website: www.bluestakes.org
NOTIFICATION CENTER MANAGEMENT
W. Gary Hansen, Executive Director - (801) 208-2110 / [email protected]
Paul Huntsman, IT Manager - (801) 208-2112 / [email protected]
Russ Stacey, IT / GIS Technician - (801) 208-2114 / [email protected]
James Wingate, Contact Center Manager - (801) 208-2111 / [email protected]
Sherrie Bowman, Member Services Coordinator - (801) 208-2113 / [email protected]
DIG SITE POLYGON SHOULD NOT BE RELIED UPON AS
THE ACTUAL AREA WHERE DIGGING MAY OCCUR
When Blue Stakes receives dig site information from an excavator, Blue Stakes CSR
or remote user will identify the dig site area
on Blue Stakes’ mapping application by
drawing a shape (called a polygon). If the
dig site polygon overlaps the notification
area selected by an Association member,
Blue Stakes will deliver the locate request
ticket to that member.
Blue Stakes cannot accurately draw the
exact dig site area. Instead, the address
information and staking instructions
provided on the ticket describe the
precise location and dimensions of the
dig site and should be the only information relied upon in determining the actual
area where underground facilities need
to be located and marked.
Please note that the dig site polygon
created by Blue Stakes is only an approximation of the dig site area. Since the base
map used by Blue Stakes does not show
property boundaries, easements, etc,
Association members receiving tickets
by email can click the link included with
the ticket to view a picture of the dig site
polygon and Blue Stakes base map in the
area. Members can also view copies of
Page 3
tickets sent to them by using the Ticket
Search application from their Remote
Access for Members (RAM) account.
Members can see the dig site polygon and
interact with the Blue Stakes base map for
each ticket.
If you have questions or need additional
information regarding this article, please
contact Blue Stakes Contact Center
Manager at (800) 662-7836, ext. 2111, or
[email protected]
ASSOCIATION NEWSLETTER
PRESIDENT’S MESSAGE
It is my pleasure to once again report on the status of the Association during the
past fiscal year and touch on some of the major accomplishments the Notification
Center achieved as well as some significant challenges the center faces with the
downturn in housing starts along the Wasatch Front.
Major accomplishments the Notification Center realized during the past fiscal
year include:
• Technology Enhancements
- Operating Systems Storage Area Network
(SAN) & Replication Applications
- Automated WEB Ticket Audit Application
• Mapping Data Enhancements
- Acquisition of up-to-date mapping data from local
sources (AGRC) eliminating costly service agreement
from national vendor
• Improved Customer Service Performance Levels
• 7% Increase in Association Membership – (477 Members)
• Aggressive Advertising & Damage Prevention Education Campaign
For a number of years, the Notification Center has been required to adjust its
operations to respond to the increased volume in locate requests due to robust
excavation activity in Utah. The Center is now caught up in the challenges faced
by many in having to deal with a downturn in the housing market experienced
throughout the country. Surveys indicate a 49% decline in housing starts in the
west this year compared to last year. In a recent KSL news report, housing starts
this year have declined by 67% compared to last year along the Wasatch Front.
The Notification Center is committed to address these challenges and adjust
its operations based upon economic conditions and the 8% decline in locate
requests and billed notifications experienced during the past fiscal year to
ensure acceptable service levels are maintained while providing efficient and cost
effective customer service.
The accomplishments of the Notification Center during this past fiscal year
have once again set it apart as an outstanding one-call center. I would like to
acknowledge the contributions of the Executive Director, members of the
Management Team, and Notification Center employees in achieving the accomplishments referenced in this report. I would also like to express appreciation to the
members of the Board of Trustees who establish and oversee the long term
vision and goals for the Association.
I would like to personally thank each one of the Association members for their
continued participation, support and financial backing. Please feel free to contact
myself, any member of the Board of Trustees, or the Executive Director if you
have any questions, suggestions, or concerns you would like addressed.
Vaughn Shosted
President
Page 2
ASSOCIATION NEWSLETTER
DAMAGE
INFORMATION
REPORTING TOOL
(D.I.R.T.)
Blue Stakes has been tracking damages to
underground utilities in Utah since 2006 that have
been submitted by Association members into the
Common Ground Alliance (CGA) Damage
Information Reporting Tool (D.I.R.T.).
ASSOCIATION HOLIDAYS
Blue Stakes Notification Center
will be closed on the following
Association recognized holidays:
• Thanksgiving
11/27/08 (Thursday)
• Day After Thanksgiving
11/28/08 (Friday)
• Christmas Eve
12/24/08 (Wednesday)
• Christmas
12/25/08 (Thursday)
Damages submitted into this application by
Association members totaled 5,933 in 2006, 6,475
in 2007, and 1,548 as of September 2008. • New Year’s
01/01/09 (Thursday)
One of the more notable statistics in what has been
reported pertains to the percentage of damages occurring to underground utilities where no call was
made to Blue Stakes to have utilities located and
marked prior to digging by the excavator. In 2006,
48% of the damages reported on natural gas facilities were attributable to no call being made to Blue
Stakes; in 2007, the percentage was 44%; and as
of the end of September 2008, the percentage has
decreased to 38%.
• Memorial Day
05/25/09 (Monday)
Blue Stakes finds the information submitted valuable
in creating training programs addressing the root
causes of damages and to provide documentation
in support of possible legislation to reduce damages
to underground facilities and personal injury.
Blue Stakes has implemented an easy to use
virtual D.I.R.T. application and link on their
website at www.bluestakes.org. Blue Stakes strongly
encourages all Association members to submit damages that occur to their underground facilities into this
application accessed from Blue Stakes’ web site.
For additional information on Blue Stakes virtual
D.I.R.T. application, please contact Blue Stakes
Member Services Department at (800) 662-7836,
extension 2103, or [email protected]
Know what’s below.
Call 811
before you dig.
• Presidents Day
02/16/09 (Monday)
• Independence Day
07/03/09 (Friday)
• Pioneer Day
07/24/09 (Friday)
• Labor Day
09/07/09 (Monday)
• Thanksgiving
11/26/09 (Thursday)
• Day After Thanksgiving
11/27/09 (Friday)
• Christmas Eve
12/24/09 (Thursday)
• Christmas
12/25/09 (Friday)
MEMBERS ENCOURAGED TO
REVIEW THEIR NOTIFICATION
AREA AT LEAST ANNUALLY
Blue Stakes acquires the base map layers used in its ticket entry mapping system
from the State of Utah Automated Geographic Reference Center (AGRC) and/or
county government GIS departments. These map layers include street centerlines,
city boundaries, county boundaries, landmarks, water features, etc.
Blue Stakes is committed to maintaining an accurate and current base map. Street
centerlines and city boundaries are updated regularly; other layers are updated as
needed. Association members are strongly encouraged to review their notification area polygons/grids at least annually and more often if needed to ensure they
receive tickets in all areas in which they have underground facilities.
The base map is available for viewing by members at any time. For assistance in
checking notification area polygons/grids and to gain access to view the base map
and other online applications, please contact the Blue Stakes Member Services
Department at (800) 662-7836, ext. 2103, or [email protected]
NOTIFICATION CENTER CONTACT INFO
Location: 148 E 13200 S Draper, Utah
Mailing Address: P.O. Box 1517, Draper, Utah 84020-1517
Locate Requests: 811 • (800) 662-4111 • (801) 208-2100
Administration: (800) 662-7836 • (801) 208-2101
Fax: (801) 208-2102 • Website: www.bluestakes.org
NOTIFICATION CENTER MANAGEMENT
W. Gary Hansen, Executive Director - (801) 208-2110 / [email protected]
Paul Huntsman, IT Manager - (801) 208-2112 / [email protected]
Russ Stacey, IT / GIS Technician - (801) 208-2114 / [email protected]
James Wingate, Contact Center Manager - (801) 208-2111 / [email protected]
Sherrie Bowman, Member Services Coordinator - (801) 208-2113 / [email protected]
DIG SITE POLYGON SHOULD NOT BE RELIED UPON AS
THE ACTUAL AREA WHERE DIGGING MAY OCCUR
When Blue Stakes receives dig site information from an excavator, Blue Stakes CSR
or remote user will identify the dig site area
on Blue Stakes’ mapping application by
drawing a shape (called a polygon). If the
dig site polygon overlaps the notification
area selected by an Association member,
Blue Stakes will deliver the locate request
ticket to that member.
Blue Stakes cannot accurately draw the
exact dig site area. Instead, the address
information and staking instructions
provided on the ticket describe the
precise location and dimensions of the
dig site and should be the only information relied upon in determining the actual
area where underground facilities need
to be located and marked.
Please note that the dig site polygon
created by Blue Stakes is only an approximation of the dig site area. Since the base
map used by Blue Stakes does not show
property boundaries, easements, etc,
Association members receiving tickets
by email can click the link included with
the ticket to view a picture of the dig site
polygon and Blue Stakes base map in the
area. Members can also view copies of
Page 3
tickets sent to them by using the Ticket
Search application from their Remote
Access for Members (RAM) account.
Members can see the dig site polygon and
interact with the Blue Stakes base map for
each ticket.
If you have questions or need additional
information regarding this article, please
contact Blue Stakes Contact Center
Manager at (800) 662-7836, ext. 2111, or
[email protected]
ASSOCIATION NEWSLETTER
ASSOCIATION NEWSLETTER
NOTIFICATION CENTER STATISTICS
ASSOCIATION MEMBERS (489 – As of November 5, 2008)
TICKET VOLUME - Fiscal Year / July 1 - June 30
400000
350000
VOLUME
300000
250000
200000
150000
100000
50000
0
2001
2002
2003
2004
PERFORMANCE STATISTICS -
2005
2006
2007
2008
Fiscal Year / July 1 - June 30
2001
2002
2003
2004
2005
2006
2007
2008
TELEPHONE CALLS
161,930
148,920
153,590
163,530
160,801
175,253
192,314
186,623
ABANDONED CALLS
12.63%
2.25%
2.11%
1.97%
2.00%
2.42%
2.85%
1.60%
96
24
21
20
21
28
27
19
PERCENTAGE OF CALLS
ANSWERED WITHIN 40 SECONDS
64%
85%
86%
87%
86%
81%
83%
89%
OPERATING COST PER TICKET
$4.00
$4.04
$4.11
$3.97
$4.05
$3.89
$4.45
$4.90
Goal - Less than 5%
AVERAGE SPEED OF ANSWER
Goal - 30 seconds or less
Goal - 80%
2009 FISCAL YEAR BUDGET
INCOME
EXPENSE
Fees
Interest Income
Grant Income
Operating
Advertising
Vehicle
Communications
Insurance
Lease
Office
Building
Bad Debt
Payroll
Professional Fees
Sales & Property Tax
Service Agreement
Travel & Training
TOTAL
$1,729,000
$55,000
$140,000
$1,924,000
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
TOTAL
$125,000
$10,000
$88,000
$51,000
$19,000
$39,000
$24,000
$0
$1,341,000
$81,000
$18,000
$72,000
$33,000
$1,901,000
CAPITAL
$50,000
RETAINED EARNINGS
($27,000)
Page 4
Abajo Gas Transmission
ACME Water
Allen Lateral, Inc.
Allwest Communications
Alpine City
Alton Town
American Fiber
American Fiber Systems
American Fork City
American Fork City / Fiber Optics
ATK Launch Systems
AT&T
AT&T Local Services
Amerigas
Anadarko Petroleum
Angell Springs SSD
Annabella Town
Antimony Town
Ashcreek SSD
Ashley Valley Water & Sewer
Aston Energy
Aurora City
Austin SSD
Autoliv
BAJA Communications
Ballard Water District
Bear Lake SSD
Bear River Town
Bear River WCD
Beaver City
Beehive Telephone
Benchland Water District
Benson Culinary Water
Bicknell Town
Bill Barrett Corporation
Blanding City
Bluff Water Works
Bluffdale City
Bona Vista WID
Boulder Farmstead Water
Bountiful City
Bountiful WSD
Box Elder County / Willard Flood Control
Bresnan Communications
Brian Head Town
Bridger Valley Electric
Brigham City
Broadweave Networks
Canyon Gas Resources
Castle Valley SSD
Cedar City
Cedar Hills Town
Centerfield Town
Centerville City
Centracom Interactive
Central Canal & Irrigation
Central Davis Sewer District
Central Enterprise Water
Central Iron County WCD
Central UT Water CD / Utah
Page 5
Central UT Water CD / Duchesne
Central Valley Town
Central Weber Sewer
Charleston WCD
Chevron Pipeline
Clarkston Town
Clearfield City
Clinton City
Cluffward Pipeline
Clyde Companies
Coalville City
Coastal Bridger Lake LLC
Colorado Energy
Colorado Interstate Gas
Comcast
ConocoPhillips
ConocoPhillips Pipeline
Copperton ID
Corinne City
Cottonwood ID
Cottonwood Heights City
Cove SSD
Cross Hollow Hills Water
Dammeron Valley SSD
Dammeron Valley Water
Dansie Water
Davis & Weber Canal
Davis County Government
Delta City
Deseret-Oasis SSD
Deuelcreek Irrigation
Deweyville Town
Diamond Valley Association
Direct Communications
Dixie Deer SSD
Dixie Escalante
Draper City
Dry Gulch Irrigation
Duchesne City
Eagle Mountain City
East Carbon City
East Duchesne Culinary WID
Eastland SSD
Echo City
Echostar
Eden Water Works
El Paso Field Services
Electric Lightwave Inc.
Elk Ridge Town
Elsinore Town
Elwood Town
Emery Telcom
Emery WCD
Emigration ID
Empire Electric Association
Encana Gas Services
Encana Oil & Gas
Enoch City
Enterprise City
Enterprise Products L.P.
Ephraim City
Erda Acres Water
Escalante City
Eureka City
Fairview City
Farmington City
Farr West City
Fayette Town & Water
Ferron Canal & Reservoir
Fillmore City
Fillmore Water Users
FirstDigital Telecom
Fountain Green City
Fountain Green Irrigation
Francis Town
Fremont Waterworks
Frontier Communications
Fruit Heights City
Garden City
Garkane Energy
Garland City
GASCO Production
Genola City
Glen Canyon SSD
Glenwood Irrigation
Glenwood Town
Goosenest Water
Goshen Town
Grand Water & Sewer
Granger Hunter ID
Grantsville City
Grantsville Irrigation
Green River City
Gunnison Telephone
Gunnison City
Haights Creek Irrigation
Hanksville Town
Hanna Water & Sewer
Harmony Farms Water Users
Harrisville City
Harris-Willis Irrigation
Hatch Town
Heber City
Heber Light & Power
Helper City
Henefer Town
Henrieville Town
Herriman City
Hi-Country Estates HOA
Hi-Country Estates Water
Highland City
Highland Water
Hinckley Town
HLS Communications
Holliday Water
Holly Energy Partners
Holly Refining & Marketing
Honeyville City
Hooper City
Hooper Irrigation
Hooper WID
Howell Town
Hoytsville Pipe Water
Huntsville Town
Huntsville Waterworks
Hurricane Canal
Hurricane City
Hyde Park City
Hyrum City
ICS of Idaho
INTERLINX
Communications
Ivins City
Jensen WID
Johnson Water District
Jordan Valley Aquaduct
Jordan Valley WCD
Jordanelle SSD
Joseph Town
Junction Town
Kamas City
Kanab City
Kanarraville Town
Kane County Water
Kanosh Town
Kays Creek Irrigation
Kaysville City
Kearns Improvement District
Kennecott Land
Kern River Gas
Koosharem Town
KSL Television
KWU Inc. / Kayenta Town
Lake Point ID
Laketown Town
Lang Exploratory Drilling
LaVerkin City
Layton City
LDS Facility Headquarters
Leeds Domestic Waterusers
Leeds Irrigation
Lehi City
Levan Town
Level 3 Communications
Lewiston City
Liberty Irrigation
Association
Liberty Pipeline
Linde Gases
Lindon City
Lion’s Head P.O.
Association
Loa Town
Logan City
Long Valley Sewer District
Lyman Water System
Lynndyl Town
Maeser WID
Magna Water
Manila Town
Manti City
Manti Irrigation
Manti Telephone
Mantua Town
Manuel Brothers Inc.
Mapleton City
Marble Hills Water
Marion Water Works
Marriott-Slaterville
Marysvale Town
Mayfield Town
MCI
McLeod USA
Meadow Town
Mendon City
Merit Energy
Metropolitan Water of SLC
Midvale City
Midvalley Estates Water
Midvalley ID
Midway City & Sanitation
Midway Irrigation
Milford City
Millville City
Minersville Reservoir &
Irrigation
Minersville Town
Moab City
Moab Irrigation
Moab Pipeline
Mona City
Monroe City
Monte Vista Homes
Monticello City
Moon Lake Electric
Morgan City
Morgan Secondary Water
Moroni City
Mountain Green Sewer
Mountain Springs Water
Mountain View SSD
Mt Pleasant City
Mt View Irrigation
Mt Wheeler Power
Mtn Regional Water SSD
Murray City
Mutton Hollow ID
Myton City
Naples City
Neola Water & Sewer
Nephi City
Nephi Irrigation
Newcastle Garden Water
Stock
Newcastle Water
New Escalante Irrigation
New Harmony Town
Nibley City
Nordic Mountain Water
North Carbon Group
North Emery Water
North Fork SSD
North Logan City
North Ogden City
North Salt Lake City
North Villages SSD
Northwest Pipeline
Oak City
ASSOCIATION NEWSLETTER
ASSOCIATION NEWSLETTER
NOTIFICATION CENTER STATISTICS
ASSOCIATION MEMBERS (489 – As of November 5, 2008)
TICKET VOLUME - Fiscal Year / July 1 - June 30
400000
350000
VOLUME
300000
250000
200000
150000
100000
50000
0
2001
2002
2003
2004
PERFORMANCE STATISTICS -
2005
2006
2007
2008
Fiscal Year / July 1 - June 30
2001
2002
2003
2004
2005
2006
2007
2008
TELEPHONE CALLS
161,930
148,920
153,590
163,530
160,801
175,253
192,314
186,623
ABANDONED CALLS
12.63%
2.25%
2.11%
1.97%
2.00%
2.42%
2.85%
1.60%
96
24
21
20
21
28
27
19
PERCENTAGE OF CALLS
ANSWERED WITHIN 40 SECONDS
64%
85%
86%
87%
86%
81%
83%
89%
OPERATING COST PER TICKET
$4.00
$4.04
$4.11
$3.97
$4.05
$3.89
$4.45
$4.90
Goal - Less than 5%
AVERAGE SPEED OF ANSWER
Goal - 30 seconds or less
Goal - 80%
2009 FISCAL YEAR BUDGET
INCOME
EXPENSE
Fees
Interest Income
Grant Income
Operating
Advertising
Vehicle
Communications
Insurance
Lease
Office
Building
Bad Debt
Payroll
Professional Fees
Sales & Property Tax
Service Agreement
Travel & Training
TOTAL
$1,729,000
$55,000
$140,000
$1,924,000
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
Expense
TOTAL
$125,000
$10,000
$88,000
$51,000
$19,000
$39,000
$24,000
$0
$1,341,000
$81,000
$18,000
$72,000
$33,000
$1,901,000
CAPITAL
$50,000
RETAINED EARNINGS
($27,000)
Page 4
Abajo Gas Transmission
ACME Water
Allen Lateral, Inc.
Allwest Communications
Alpine City
Alton Town
American Fiber
American Fiber Systems
American Fork City
American Fork City / Fiber Optics
ATK Launch Systems
AT&T
AT&T Local Services
Amerigas
Anadarko Petroleum
Angell Springs SSD
Annabella Town
Antimony Town
Ashcreek SSD
Ashley Valley Water & Sewer
Aston Energy
Aurora City
Austin SSD
Autoliv
BAJA Communications
Ballard Water District
Bear Lake SSD
Bear River Town
Bear River WCD
Beaver City
Beehive Telephone
Benchland Water District
Benson Culinary Water
Bicknell Town
Bill Barrett Corporation
Blanding City
Bluff Water Works
Bluffdale City
Bona Vista WID
Boulder Farmstead Water
Bountiful City
Bountiful WSD
Box Elder County / Willard Flood Control
Bresnan Communications
Brian Head Town
Bridger Valley Electric
Brigham City
Broadweave Networks
Canyon Gas Resources
Castle Valley SSD
Cedar City
Cedar Hills Town
Centerfield Town
Centerville City
Centracom Interactive
Central Canal & Irrigation
Central Davis Sewer District
Central Enterprise Water
Central Iron County WCD
Central UT Water CD / Utah
Page 5
Central UT Water CD / Duchesne
Central Valley Town
Central Weber Sewer
Charleston WCD
Chevron Pipeline
Clarkston Town
Clearfield City
Clinton City
Cluffward Pipeline
Clyde Companies
Coalville City
Coastal Bridger Lake LLC
Colorado Energy
Colorado Interstate Gas
Comcast
ConocoPhillips
ConocoPhillips Pipeline
Copperton ID
Corinne City
Cottonwood ID
Cottonwood Heights City
Cove SSD
Cross Hollow Hills Water
Dammeron Valley SSD
Dammeron Valley Water
Dansie Water
Davis & Weber Canal
Davis County Government
Delta City
Deseret-Oasis SSD
Deuelcreek Irrigation
Deweyville Town
Diamond Valley Association
Direct Communications
Dixie Deer SSD
Dixie Escalante
Draper City
Dry Gulch Irrigation
Duchesne City
Eagle Mountain City
East Carbon City
East Duchesne Culinary WID
Eastland SSD
Echo City
Echostar
Eden Water Works
El Paso Field Services
Electric Lightwave Inc.
Elk Ridge Town
Elsinore Town
Elwood Town
Emery Telcom
Emery WCD
Emigration ID
Empire Electric Association
Encana Gas Services
Encana Oil & Gas
Enoch City
Enterprise City
Enterprise Products L.P.
Ephraim City
Erda Acres Water
Escalante City
Eureka City
Fairview City
Farmington City
Farr West City
Fayette Town & Water
Ferron Canal & Reservoir
Fillmore City
Fillmore Water Users
FirstDigital Telecom
Fountain Green City
Fountain Green Irrigation
Francis Town
Fremont Waterworks
Frontier Communications
Fruit Heights City
Garden City
Garkane Energy
Garland City
GASCO Production
Genola City
Glen Canyon SSD
Glenwood Irrigation
Glenwood Town
Goosenest Water
Goshen Town
Grand Water & Sewer
Granger Hunter ID
Grantsville City
Grantsville Irrigation
Green River City
Gunnison Telephone
Gunnison City
Haights Creek Irrigation
Hanksville Town
Hanna Water & Sewer
Harmony Farms Water Users
Harrisville City
Harris-Willis Irrigation
Hatch Town
Heber City
Heber Light & Power
Helper City
Henefer Town
Henrieville Town
Herriman City
Hi-Country Estates HOA
Hi-Country Estates Water
Highland City
Highland Water
Hinckley Town
HLS Communications
Holliday Water
Holly Energy Partners
Holly Refining & Marketing
Honeyville City
Hooper City
Hooper Irrigation
Hooper WID
Howell Town
Hoytsville Pipe Water
Huntsville Town
Huntsville Waterworks
Hurricane Canal
Hurricane City
Hyde Park City
Hyrum City
ICS of Idaho
INTERLINX
Communications
Ivins City
Jensen WID
Johnson Water District
Jordan Valley Aquaduct
Jordan Valley WCD
Jordanelle SSD
Joseph Town
Junction Town
Kamas City
Kanab City
Kanarraville Town
Kane County Water
Kanosh Town
Kays Creek Irrigation
Kaysville City
Kearns Improvement District
Kennecott Land
Kern River Gas
Koosharem Town
KSL Television
KWU Inc. / Kayenta Town
Lake Point ID
Laketown Town
Lang Exploratory Drilling
LaVerkin City
Layton City
LDS Facility Headquarters
Leeds Domestic Waterusers
Leeds Irrigation
Lehi City
Levan Town
Level 3 Communications
Lewiston City
Liberty Irrigation
Association
Liberty Pipeline
Linde Gases
Lindon City
Lion’s Head P.O.
Association
Loa Town
Logan City
Long Valley Sewer District
Lyman Water System
Lynndyl Town
Maeser WID
Magna Water
Manila Town
Manti City
Manti Irrigation
Manti Telephone
Mantua Town
Manuel Brothers Inc.
Mapleton City
Marble Hills Water
Marion Water Works
Marriott-Slaterville
Marysvale Town
Mayfield Town
MCI
McLeod USA
Meadow Town
Mendon City
Merit Energy
Metropolitan Water of SLC
Midvale City
Midvalley Estates Water
Midvalley ID
Midway City & Sanitation
Midway Irrigation
Milford City
Millville City
Minersville Reservoir &
Irrigation
Minersville Town
Moab City
Moab Irrigation
Moab Pipeline
Mona City
Monroe City
Monte Vista Homes
Monticello City
Moon Lake Electric
Morgan City
Morgan Secondary Water
Moroni City
Mountain Green Sewer
Mountain Springs Water
Mountain View SSD
Mt Pleasant City
Mt View Irrigation
Mt Wheeler Power
Mtn Regional Water SSD
Murray City
Mutton Hollow ID
Myton City
Naples City
Neola Water & Sewer
Nephi City
Nephi Irrigation
Newcastle Garden Water
Stock
Newcastle Water
New Escalante Irrigation
New Harmony Town
Nibley City
Nordic Mountain Water
North Carbon Group
North Emery Water
North Fork SSD
North Logan City
North Ogden City
North Salt Lake City
North Villages SSD
Northwest Pipeline
Oak City
ASSOCIATION NEWSLETTER
ASSOCIATION NEWSLETTER
ASSOCIATION MEMBERS (continued)
Oakley City
Ogden City
Orderville Town
Orem City
Ouray Park WID
Panguitch City
Paradise Town
Paradox Pipeline
Paragonah Town
Park City Municipal
Parowan City
Parowan South Field
Payson City
Perry City
Pine Hollow Water
Pine Valley Irrigation
Pineview Water Systems
Pioneer Natural Resources
Plain City
Plains All American
Pleasant Grove City
Pleasant View City
Powder Mountain Water &
Sewer ID
Precis Cablevision
Price City
Price River WID
Propane & Gas of Wendover
Providence City
Provo City
Questar Gas
Questar Gas Management
Questar Pipeline
Qwest Local Network
Qwest Worldwide
Qwest Worldwide (Enron)
Raft River Rural Electric
Rainbow Ranches Water
Randolph Town
RBPUP Group
Redmond Town
Resolute Natural Resources
Richards Irrigation
Richfield City
Richmond City
Richville Pipeline
Rio Virgin Telephone
Riverdale City
Riverton City
Rocky Mountain Power
Rocky Ridge Town
Roosevelt City
Roy City
Roy WCS
Running Horse Pipeline
S M Stoller
Salem City
Salina City
SLC Department of Airports
SLC - Engineering
Salt Lake City Public Utilities
Salt Lake County Operations
Salt Lake County /
Service Area #3
Page 6
Sandy City
Sandy Suburban ID
Santa Clara City
Santaquin City
Saratoga Springs City
Satview Broadband
Scipio Town
Scofield Town
Settlement Canyon Irrigation
Sherwood Water
Sigurd Town
Silver Fork Pipeline
Simplot Phosphates
SLC Sanitary Suburban
District #1
SLICCAMA
Smithfield City
Snyderville Basin WRD
Solitude Improvement District
South Central Utah
Telephone
South Davis Sewer District
South Davis Water District
South Jordan Public Works
South Ogden City
South Salt Lake City
South Utah Valley Electric
South Valley Sewer District
South Weber City
South Weber Irrigation
South Willard Water
Southern Trails Pipeline
Spanish Fork City
Spring City
Spring Lake Water
Springdale Town
Springville City
Sprint Communications
St George City
Stansbury Park ID
Sterling Town
Stockton Town
Strawberry High Line Canal
Summit Irrigation Stock
Summit SSD
Summit Water
Sunnyside City
Sunset City
Syracuse City
T7 Propane Service
Taylor West Weber WID
Taylorsville-Bennion ID
Teasdale SSD
Tesoro Petroleum
Thompson SSD
Timber Lake Property
Owners
Timber Lakes Water
Timpanogos SSD
Tooele City
Toquerville Town
Torrey Town
Tremonton City
Trenton Town
Tridell Lapoint Water
Tropic Town
Twin City Power
Twin Creek SSD
UDOT Region I
UDOT Region II
UDOT Region III
UDOT Region IV /
Cedar City
UDOT Region IV / Price
UDOT Region IV/ Richfield
Uintah Basin Telephone
Uintah City
Uintah County Encroachment
Uintah Highlands ID
Uintah River Irrigation
Uintah Water CD
Union Telephone
Upper County Water
Utah County
Utah Division of Environmental
Response & Remediation
Utah Valley State College
Ute Tribe Domestic Water
UTOPIA
Vernal City Public Works
Veyo Culinary Water
Vineyard Town
Virgin Town
Wales Town
Wallsburg Town
Warner LLC
Washington City
Washington Terrace City
Washington WID
Water Pro Irrigation
WCWEP
Weber Basin CD
Weber Basin WID
Wellington Canal
Wellington City
Wells Rural Electric
Wellsville City
Wendover City
West Bountiful City
West Corinne Water
West Haven City
West Jordan City
West Panguitch I&R
West Point City
West Valley City
Western Gas Resources Inc.
Westport Field Services
White City WID
Willard City
Winchester Hills Water
Wolf Creek Water
Woodland Hills Town
Woodland Mutual Water
Woods Cross City
WDOT
XO Communications
XTO Energy
Zions Data Services
DIG SITE POLYGON
GIS COORDINATES
CAN NOW BE
TRANSMITTED TO
MEMBERS USING
XML FORMAT
Recent technology improvements now
allow Blue Stakes to transmit the latitude & longitude coordinates of the dig
site polygon points (called vertices) to
Association members using XML format. Members can use these coordinates to re-create the dig site polygon
in their existing Geographic Information System (GIS) software. This can
be helpful for members in evaluating
how the excavation will impact their
existing facilities in the area.
DAMAGE PREVENTION
AWARENESS SEMINARS
Blue Stakes conducts seminars each year to
provide damage prevention education for
excavators and Association members. Seminars for
2009 will be held on the dates and at the
locations listed below:
Provo Area
• Tuesday, January 13, 2009
Noah’s – Lindon
• Wednesday, January 14, 2009
Noah’s – Lindon
Northern Utah Area
• Thursday, January 15, 2009
Copper Mill Restaurant – Logan
Salt Lake Area
• Tuesday, January 20, 2009
Noah’s – South Jordan
• Wednesday, January 21, 2009
Noah’s – South Jordan
Ogden Area
• Thursday, January 22, 2009
Ogden Marriott Hotel
Southern Utah Area
• Tuesday, February 3, 2009
Dixie Center – St. George
• Wednesday, February 4, 2009
Crystal Inn – Cedar City
If you have questions or need additional information regarding this article, please contact Blue Stakes Contact
Center Manager at (800) 662-7836, ext.
2111, or [email protected]
NOTE – Invitations will be distributed to excavators and
Association members during the month of December
2008. Contact Blue Stakes for additional information.
SAFETY MEETINGS
Blue Stakes will provide damage prevention training classes, free of
charge, in the form of safety meetings, workshop presentations, etc.
Contact Blue Stakes Executive Director at (800) 662-7836, extension 2110,
or [email protected] to schedule a training meeting tailored to fit the
needs of your organization.
PROMOTIONAL HANDOUTS
Blue Stakes provides, free of charge, the following promotional
handouts for distribution promoting the national “Dig Safely”
campaign, which encourages excavators and the general public to
“Call 811 Before You Dig”:
• Excavators’
Guide (English &
Spanish Versions)
• Key Chains
• Magnets
• Color Code Stickers
• Color Code
Information Cards
• 811 Vehicle Stickers
To request any of the
items listed, contact
Blue Stakes Member
Services Department
at (800) 662-7836,
extension 2103, or
[email protected]
AFTER HOURS EMERGENCY ON-CALL PROGRAM
www.bluestakes.org • (801) 554-7747
Blue Stakes provides Association members with an After Hours
Emergency Program designed to provide names and contact information of other member utilities located around an emergency
dig site. This information is provided either through Blue Stakes
website or by calling Blue Stakes after hours emergency on-call
phone number.
obtain after hour emergency contact information – (801) 554-7747.
This program is for Association members only and is available on
weekdays from 5:00 p.m. – 7:00 a.m. and on Saturdays, Sundays,
and holidays. Association members are requested not to provide
the after hours emergency on-call phone number to excavators or
home owners who are not members of the Association.
Association members are encouraged to access after hour emergency contact information through the Utilities Contacts link on
Blue Stakes website at www.bluestakes.org. Please contact Blue
Stakes Member Services Department at (800) 662-7836, extension
2103, or [email protected] if assistance is needed with this
online application.
Through one of these two methods, Blue Stakes will provide the
emergency contact information of Association members that may
have underground facilities in the vicinity of an emergency dig
site. No Locate Request Assignment (LRA) number will be generated. It is the responsibility of the member utility performing of
the emergency excavation to contact other member utilities in the
vicinity utilizing the contact names and phone numbers provided
by Blue Stakes.
For those Association members without access to the Internet, Blue
Stakes offers an After Hours Emergency On-Call phone number to
Page 7
ASSOCIATION NEWSLETTER
ASSOCIATION NEWSLETTER
ASSOCIATION MEMBERS (continued)
Oakley City
Ogden City
Orderville Town
Orem City
Ouray Park WID
Panguitch City
Paradise Town
Paradox Pipeline
Paragonah Town
Park City Municipal
Parowan City
Parowan South Field
Payson City
Perry City
Pine Hollow Water
Pine Valley Irrigation
Pineview Water Systems
Pioneer Natural Resources
Plain City
Plains All American
Pleasant Grove City
Pleasant View City
Powder Mountain Water &
Sewer ID
Precis Cablevision
Price City
Price River WID
Propane & Gas of Wendover
Providence City
Provo City
Questar Gas
Questar Gas Management
Questar Pipeline
Qwest Local Network
Qwest Worldwide
Qwest Worldwide (Enron)
Raft River Rural Electric
Rainbow Ranches Water
Randolph Town
RBPUP Group
Redmond Town
Resolute Natural Resources
Richards Irrigation
Richfield City
Richmond City
Richville Pipeline
Rio Virgin Telephone
Riverdale City
Riverton City
Rocky Mountain Power
Rocky Ridge Town
Roosevelt City
Roy City
Roy WCS
Running Horse Pipeline
S M Stoller
Salem City
Salina City
SLC Department of Airports
SLC - Engineering
Salt Lake City Public Utilities
Salt Lake County Operations
Salt Lake County /
Service Area #3
Page 6
Sandy City
Sandy Suburban ID
Santa Clara City
Santaquin City
Saratoga Springs City
Satview Broadband
Scipio Town
Scofield Town
Settlement Canyon Irrigation
Sherwood Water
Sigurd Town
Silver Fork Pipeline
Simplot Phosphates
SLC Sanitary Suburban
District #1
SLICCAMA
Smithfield City
Snyderville Basin WRD
Solitude Improvement District
South Central Utah
Telephone
South Davis Sewer District
South Davis Water District
South Jordan Public Works
South Ogden City
South Salt Lake City
South Utah Valley Electric
South Valley Sewer District
South Weber City
South Weber Irrigation
South Willard Water
Southern Trails Pipeline
Spanish Fork City
Spring City
Spring Lake Water
Springdale Town
Springville City
Sprint Communications
St George City
Stansbury Park ID
Sterling Town
Stockton Town
Strawberry High Line Canal
Summit Irrigation Stock
Summit SSD
Summit Water
Sunnyside City
Sunset City
Syracuse City
T7 Propane Service
Taylor West Weber WID
Taylorsville-Bennion ID
Teasdale SSD
Tesoro Petroleum
Thompson SSD
Timber Lake Property
Owners
Timber Lakes Water
Timpanogos SSD
Tooele City
Toquerville Town
Torrey Town
Tremonton City
Trenton Town
Tridell Lapoint Water
Tropic Town
Twin City Power
Twin Creek SSD
UDOT Region I
UDOT Region II
UDOT Region III
UDOT Region IV /
Cedar City
UDOT Region IV / Price
UDOT Region IV/ Richfield
Uintah Basin Telephone
Uintah City
Uintah County Encroachment
Uintah Highlands ID
Uintah River Irrigation
Uintah Water CD
Union Telephone
Upper County Water
Utah County
Utah Division of Environmental
Response & Remediation
Utah Valley State College
Ute Tribe Domestic Water
UTOPIA
Vernal City Public Works
Veyo Culinary Water
Vineyard Town
Virgin Town
Wales Town
Wallsburg Town
Warner LLC
Washington City
Washington Terrace City
Washington WID
Water Pro Irrigation
WCWEP
Weber Basin CD
Weber Basin WID
Wellington Canal
Wellington City
Wells Rural Electric
Wellsville City
Wendover City
West Bountiful City
West Corinne Water
West Haven City
West Jordan City
West Panguitch I&R
West Point City
West Valley City
Western Gas Resources Inc.
Westport Field Services
White City WID
Willard City
Winchester Hills Water
Wolf Creek Water
Woodland Hills Town
Woodland Mutual Water
Woods Cross City
WDOT
XO Communications
XTO Energy
Zions Data Services
DIG SITE POLYGON
GIS COORDINATES
CAN NOW BE
TRANSMITTED TO
MEMBERS USING
XML FORMAT
Recent technology improvements now
allow Blue Stakes to transmit the latitude & longitude coordinates of the dig
site polygon points (called vertices) to
Association members using XML format. Members can use these coordinates to re-create the dig site polygon
in their existing Geographic Information System (GIS) software. This can
be helpful for members in evaluating
how the excavation will impact their
existing facilities in the area.
DAMAGE PREVENTION
AWARENESS SEMINARS
Blue Stakes conducts seminars each year to
provide damage prevention education for
excavators and Association members. Seminars for
2009 will be held on the dates and at the
locations listed below:
Provo Area
• Tuesday, January 13, 2009
Noah’s – Lindon
• Wednesday, January 14, 2009
Noah’s – Lindon
Northern Utah Area
• Thursday, January 15, 2009
Copper Mill Restaurant – Logan
Salt Lake Area
• Tuesday, January 20, 2009
Noah’s – South Jordan
• Wednesday, January 21, 2009
Noah’s – South Jordan
Ogden Area
• Thursday, January 22, 2009
Ogden Marriott Hotel
Southern Utah Area
• Tuesday, February 3, 2009
Dixie Center – St. George
• Wednesday, February 4, 2009
Crystal Inn – Cedar City
If you have questions or need additional information regarding this article, please contact Blue Stakes Contact
Center Manager at (800) 662-7836, ext.
2111, or [email protected]
NOTE – Invitations will be distributed to excavators and
Association members during the month of December
2008. Contact Blue Stakes for additional information.
SAFETY MEETINGS
Blue Stakes will provide damage prevention training classes, free of
charge, in the form of safety meetings, workshop presentations, etc.
Contact Blue Stakes Executive Director at (800) 662-7836, extension 2110,
or [email protected] to schedule a training meeting tailored to fit the
needs of your organization.
PROMOTIONAL HANDOUTS
Blue Stakes provides, free of charge, the following promotional
handouts for distribution promoting the national “Dig Safely”
campaign, which encourages excavators and the general public to
“Call 811 Before You Dig”:
• Excavators’
Guide (English &
Spanish Versions)
• Key Chains
• Magnets
• Color Code Stickers
• Color Code
Information Cards
• 811 Vehicle Stickers
To request any of the
items listed, contact
Blue Stakes Member
Services Department
at (800) 662-7836,
extension 2103, or
[email protected]
AFTER HOURS EMERGENCY ON-CALL PROGRAM
www.bluestakes.org • (801) 554-7747
Blue Stakes provides Association members with an After Hours
Emergency Program designed to provide names and contact information of other member utilities located around an emergency
dig site. This information is provided either through Blue Stakes
website or by calling Blue Stakes after hours emergency on-call
phone number.
obtain after hour emergency contact information – (801) 554-7747.
This program is for Association members only and is available on
weekdays from 5:00 p.m. – 7:00 a.m. and on Saturdays, Sundays,
and holidays. Association members are requested not to provide
the after hours emergency on-call phone number to excavators or
home owners who are not members of the Association.
Association members are encouraged to access after hour emergency contact information through the Utilities Contacts link on
Blue Stakes website at www.bluestakes.org. Please contact Blue
Stakes Member Services Department at (800) 662-7836, extension
2103, or [email protected] if assistance is needed with this
online application.
Through one of these two methods, Blue Stakes will provide the
emergency contact information of Association members that may
have underground facilities in the vicinity of an emergency dig
site. No Locate Request Assignment (LRA) number will be generated. It is the responsibility of the member utility performing of
the emergency excavation to contact other member utilities in the
vicinity utilizing the contact names and phone numbers provided
by Blue Stakes.
For those Association members without access to the Internet, Blue
Stakes offers an After Hours Emergency On-Call phone number to
Page 7