HealthSource of Ohio 2014 Annual Report

How Health Care Should Be
HealthSource of Ohio
2014 Annual Report
A message from
Kim Patton, President and CEO
Board Members
Ray Takigiku, PhD
Chairperson
Ana Lopez
Vice-chairperson
David Cors
Secretary-Treasurer
Kevin Lefler
Past Chairperson
Whitney Gentry
Barry Malinowski, MD
Sandy Mongold
Lisa Rothwell, Esq.
Carol Stivers
James Tomaszewski
David McNutt
Ask a HealthSource employee about what sets it
apart from other health care organizations and
you will hear, almost without exception, “it’s our Mission.” Providers
and staff embrace HealthSource’s mission to provide access to quality,
comprehensive primary care regardless of our patients’ income level
or insurance status. Simply put, we put our patients first and it shows.
In a 2014 survey, 98.6% of patients said they would recommend
HealthSource to their family and friends.
In a time of unprecedented innovation and reform in health care,
patients have more choices than ever. We know we must offer
excellent customer service and deliver quality health outcomes to be
our patients’ “provider of choice.” That is why we have instituted a
comprehensive customer service program and achieved Level 3
Patient Centered Medical Home accredited by NCQA.
HealthSource is truly committed to improving the health of our
community through comprehensive care delivered with compassion.
We strive to be the model of excellent health care. Our patients
deserve it!
2014 Patients by Insurance
HealthSource Revenue
$39,400,316
52%
17%
1%
28%
1%
1%
Patient Revenue
Federal Grant
Other Grant
Other Revenue
Contributions
Investments
HealthSource Expenditures
$34,904,951
2014 Community Benefit
Patients . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . 58,326
Patient Visits . . . . . . . . . . . . . . . . . . . . . . . . 186,268
Medical
164,815
Dental
18,365
Behavioral Health
3,088
Patients 200% below poverty line . . . . . . . . 39,771
Total providers (full & part time) . . . . . . . . . . . . 40
Total employees . . . . . . . . . . . . . . . . . . . . . . . . . 210
54%
21%
21%
4%
Direct Patient Services
General & Admin
Other
Depreciation
2014 HIGHLIGHTS
HealthSource launched the NextGen Patient Portal.
Patients can access their medical records, test results,
request appointments, and ask their provider questions
- 24 hours a day, 7 days a week from the privacy of their
own home on any computer or mobile device.
HealthSource launched our
re-designed website,
www.healthsourceofohio.org,
providing users with
easy access to the
information they need.
Outreach and Enrollment—HealthSource has Outreach and
Enrollment staff dedicated to helping individuals and
families throughout the service area evaluate and apply for
The Washington Court House , Wilmington, and
health care coverage under the Health Care Marketplace and
Loveland centers all moved into their new locations.
Medicaid. In 2014, we assisted over 10,000 community
members.
Our Outreach and Enrollment staff are able to make a direct impact in the communities we serve. “Being part of the
outreach and enrollment staff at HealthSource has been a rewarding experience. One of my favorite stories involves
a mom who scheduled an appointment to complete an application for Medicaid. While completing the application
she indicated that she hoped her son would be covered too. He’s 12 and she said she couldn’t remember the last time
he was seen by a doctor. When I asked if he had a family physician she said no. Her application was completed and
an application for Presumptive Eligibility for her son was submitted. When she found he was approved she cried. She
said that other kids at his school had been sick that year and he kept telling her “I won’t get sick Mom, I’ll be okay.”
She was thankful and relieved that her son would be receiving the health care he needs.”
- Beverly Gifford, Director of Outreach and Enrollment
Centerprise is a wholly owned, for-profit subsidiary of HealthSource that was
founded to provide comprehensive revenue cycle management services to health
centers and other health care providers. In 2014, Centerprise established executive
level professional and consulting services for clients nationwide. It has quickly
become an industry leader in billing, quality improvement and population health
management.
Foundation
In its second year of operation, the HealthSource
Foundation received $80,866 in contributions from
foundations, corporate partners, and individual donors.
Gifts are used for Capital Growth and Enhancement,
Patient Assistance through the employee-sponsored
Health and Hope Program, Endowment Funds and the
Reach Out and Read program. Specifically, the Foundation
provided funds to purchase new waiting room furniture
for its Washington Court House center, early childhood
development books to parents and children in its
pediatric centers and numerous patient assistance
initiatives in each HealthSource
center.
The Foundation’s signature
fundraising event is its annual
Race a Chair for Health Care
held in the Fall. Thanks to
our dedicated sponsors and
decorated racers, the
family friendly event raised
over $27,000 in 2014.
Foundation Board Members
Steve Hood,
Chairperson
Len Koogler
Bob Manning
Sandy Mongold
Kim Patton
Diane Ruder
Ken Smith
Kurtis Taylor
Patti Willis-Collins
Engaging with donors to impact the
health and hope of others
2014 Donors
5/3 Bank-Fountain Square
Karen Adams
Kathleen Adkins
American Modern Ins. Group
Anonymous
Lauren Armitrout
Kathy Barton
Ivan Bennett
Tara Benson
Jesiah Bertsch
Wendy Blackburn
Deborah Blackburn
Dr. Janet Borcherding
James Brossart
Daniel Burton
Thomas Callahan
Craig Campbell
Centerprise, Inc.
Sherri Cluxton
Ms. Coomes
Ashley Cooper
David W. Cors
Maureen Curless
Patricia Cusumano
Kim Degan
Dr. Michael Dietz
Alice Dill
Laurie Donnell
Laura Dunham
Lisa Edgar
Sheryl Ernst
Sandy Fellenger
Karri Folk
Sandy Gardner
Kimberly Garrison
Whitney Gentry
Beverly Gifford
Kathryn Glover Grever
David Gooch
Randall Goss
Greater Cincinnati Foundation
Catherine Greer
Nanci Haecker
Katy Hamilton
Stephanie Hanson
Kristina Harless
Pat and Elaine Hays
Kathryn Helton
Henry Schein, Inc.
Steve Hood
Dr. Bill Hopewell
Hubbard, Inc.
Karen Hurt
Melynda Iles
Lisa Jackson
Sandra Jeffers
Nicole Jones
Kamphaus, Henning & Hood, CPA, Inc.
Johnathan F. Kennard
Rebecca Kimble
Len Koogler
Sherry Koop
Kroger: Cincinnati District
Kroger: Columbus District
Judi Kyle
Lab Corp of America, Inc.
Kevin Lefler
Ana Lopez
Lindsey Lovell
Jeffrey Lund
Bruce Lunsford
Lykins Energy Solutions Companies, Inc.
Paige MacMorland
Dr. and Mrs. Barry C. Malinowski
Robert Manning
Sue Maples
Heather McNichols
MedCost, Inc.
Mercy Health
Donna Messinger
Decebal Mihailescu
Diana Miller
Douglas Miller
Sandy and Danny Mongold
Pamela Moore
Suzy Morich
Zach Millgan
Donna Napier
Ohio Shared Information Services
Osterman Cron
Daniel and June Owens
Paramount Health Care
Kim Patton
PNC Bank: Eastgate
Karen Polster
Pamela Popp
Linda Porterfield
Dr. Shoba Rao
Red Bull North America, Inc.
Thomas Rinner
Rita Rolph
Lisa Rothwell, Esq.
Diane Ruder
Sami Saleh
Janet L. Sollars
Kris Sommers
Carol Stivers
Ray Takigiku
Kurtis Taylor
Tamala Thackston
The Audi Company
The Crowell Company
Michael Tiemeier
James Tomaszewski
Turnbull-Wahlert Construction, Inc.
United Healthcare Community Plan
Lois Volk
VonLehman CPA and Advisory Firm
Walmart Eastgate
Steve Wilhide
Don and Julie Wood
Thank you to the organizations, families and
individuals who have made generous
contributions to support the mission and
programs of the HealthSource Foundation.
WHAT OUR
PATIENTS ARE
SAYING ABOUT US
“...I’ve been coming to this office for years and I don’t plan on going
anywhere else...” - Anderson Ob/Gyn
“...Dr. Rao and your staff are wonderful, I have recommended her to
other folks...” - Batavia Family Practice
“...very positive experience...” - Eastgate Dental
“...thanks for always being there for my family. We have recommended this
office to many family and friends...” - Eastgate Pediatrics
“...Dr. Flynn is amazing...” “...love Dr. Bauman, she is great...” - Georgetown Pediatrics
“...always helpful and they take time to listen...” - Hillsboro Health Center
“...staff and Dr. Smith are friendly and great providers...” - Lebanon Family Practice
“...outstanding service...” - Loveland Family Practice
“...the service was very fast and the nurse was so nice...”
- Mt. Orab Family Practice & Ob/Gyn
“...dentist and staff are all top notch...” - Mt. Orab Dental
“...the Nurse Practitioner and staff at the Mt. Washington office are friendly and I always
get in and out quickly...” - Mt. Washington Family Practice
“...the medical staff here are great...” - New Richmond Family Practice
“...Josie (Gast, PA-C) is great, always helps when I need it...”
- Ripley Family Practice
“...no one likes going to the dentist but this was a good experience...”
- Seaman Dental
“...great doctor for children...” - Seaman Medical
“...I like this office, the staff is great and my nurse practitioner is
great...” - Washington Court House Family Practice
“...I love the new office, very welcoming...” - Wilmington Family Practice
HealthSource of Ohio Directory of Locations
HealthSource Administrative Office
5400 DuPont Circle, Suite A
Milford, OH 45150
513.576.7700
Loveland Family Practice
6535 Snider Road
Loveland, OH 45140
513.575.1444
Washington Court House Family Practice
312 Highland Avenue, Suite H
Washington CH, OH 43160
740.335.8608
Anderson Ob/Gyn
8074 Beechmont Avenue
Cincinnati, OH 45255
513.474.2870
Mt. Orab Family Practice, Pediatrics, Ob/Gyn, & Dental
150 Health Partners Circle
Mt. Orab, OH 45154
937.444.2514
Wilmington Family Practice
140 W. Main Street
Wilmington, OH 45177
937.481.2930
Batavia Family Practice & Ob/Gyn
2055 Hosptial Drive, Suite 130
Batavia, OH 45103
513.732.0870
Mt. Orab Pharmacy
150 Health Partners Circle
Mt. Orab, OH 45154
937.444.2515
Batavia Pharmacy
2055 Hosptial Drive, Suite 320
Batavia, OH 45103
513.732.0700
Mt. Washington Family Practice
2020 Beechmont Avenue
Cincinnati, OH 45230
513.732.5088
Eastgate Pediatrics
559 Old SR 74
Cincinnati, OH 45244
513.753.2820
New Richmond Family Practice
100 River Valley Blvd.
New Richmond, OH 45157
513.553.3114
Eastgate Dental
559 Old SR 74
Cincinnati, OH 45244
513.753.2821
Ripley Family Practice
14 N. Second Street
Ripley, OH 45167
937.392.4381
Georgetown Pediatrics
5160 SR 125
Georgetown, OH 45212
937.378.6387
School Based Health Center - Mt. Orab Elementary
474 W. Main Street, Room #167
Mt. Orab, OH 45154
937.444.4824
Hillsboro Health Center
1108 Northview Drive, Suite 1
Hillsboro, OH 45133
937.393.5781
Seaman Family Practice, Pediatrics, & Dental
218 Stern Drive
Seaman, OH 45679
937.386.1379
Lebanon Family Practice
1231 Columbus Ave. Unit A1
Lebanon, OH 45036
513.696.4495
Seaman Pharmacy
218 Stern Drive
Seaman, OH 45679
937.386.0049
New Richmond
Mt. Orab
Eastgate Pediatrics
HealthSource of Ohio
5400 DuPont Circle, Suite A
Milford, Ohio 45150
513.576.7700
www.healthsourceofohio.org
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