Sustainability report World Forum 2012 ENG

Transcription

Sustainability report 2012
world forum
E
EVENTS
THAT SHAPE THE WORLD
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Content
Prologue............................................................................................................................. 5
1.
Organisation profile ................................................................................................... 7
1.1 Our Company ............................................................................................................. 7
1.2 Structure ................................................................................................................... 9
1.3 The market ............................................................................................................... 10
1.4 Stakeholders ............................................................................................................. 10
1.5 CSR policy................................................................................................................. 12
1.6 Recognition of CSR results .......................................................................................... 12
1.7 Memberships ............................................................................................................. 12
2.
People .................................................................................................................... 15
2.1 Employment conditions ............................................................................................... 15
2.2 Human rights ............................................................................................................ 18
2.3 Maatschappij ............................................................................................................. 18
2.4 Goals ........................................................................................................................ 20
3.
Planet ..................................................................................................................... 22
3.1 Environmental programme 2012-2015.......................................................................... 22
3.2 Energy consumption ................................................................................................... 23
3.3 Lighting .................................................................................................................... 24
3.4 Waste ....................................................................................................................... 24
3.5 CO2 compensation ..................................................................................................... 25
3.6 Recycling .................................................................................................................. 25
3.7 Catering.................................................................................................................... 27
3.8 Transportation ........................................................................................................... 27
3.9 Ambitions.................................................................................................................. 27
4.
Profit ...................................................................................................................... 29
5.
About this report ...................................................................................................... 31
6.
GRI table ................................................................................................................ 32
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Prologue
Dear Reader,
The World Forum Convention Center in The Hague is proud to be a member of Global Compact
Netherlands, a group of Dutch businesses that already participate in the UN Global Compact but
also seek to support and inspire each other at a local level.
This kind of network enables us to readily share our CSR achievements and challenges. It is
gratifying to see how we maintained our focus on the people aspect of CSR in 2012. This is an area
where much progress can still be achieved.
I derive a great deal of satisfaction from the inspiring moments in which I see many of my fellow
workers enjoying a volunteers’ initiative such as NL DOET, where they helped to renovate a horseriding stable for handicapped people. And from the enthusiasm with which six students of Stenden
University managed to organise the MPI Next Generation Conference within a timeframe of only ten
weeks, taking on the responsibility for the content, logistics and the organisation and promotion of
the event. And from the progress achieved by Anele Gebuza in South Africa, a boy we are
supporting through the Kusasa Project.
We continue to be proud to report and clearly demonstrate how even the smaller companies in this
world can make a real difference in people’s lives – and we are doing so again in 2013!
Yours faithfully,
Michiel Middendorf
General Manager
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1. Organisation profile
1.1 Our Company
The World Forum is an international congress centre in The Hague, the city of peace and justice.
Historically, The Hague, with its Peace Palace, has been the world’s location of choice to discuss
international peace and justice. The city hosted its first peace conference in 1899. Since then,
whenever any new development in the field of peace emerges, The Hague is looked to as a
potential home for it, and over time many institutions in the field of international law and peace
have come to establish themselves here. The World Forum is located at the heart of The Hague
World Forum, The Hague’s international zone, and stands shoulder to shoulder with the city in
providing a home for meetings on peace and justice.
Each and every one of the extraordinary meetings and events that take place in the World Forum,
no matter what the scale, have the potential to change the world view of those who attend them.
Whether it’s an international conference on banning chemical weapons, or an illuminating
discussion between two CEOs, these are events that shape the world. The conferences of the
International Criminal Court (ICC) or the OPCW (Organisation for the Prohibition of Chemical
Weapons) held here represent dialogues at the highest levels of international relations and law.
And in 2009, the World Forum successfully hosted the biggest peace conference to be held in the
Netherlands since the Second World War: the UN summit on Afghanistan, with its 73 delegations
from all over the world.
Along with national and international conferences at the highest level, the World Forum also hosts
corporate events, receptions and exhibitions. The flexibility of its multifunctional location allows the
World Forum to offer a wide variety of events for any target group. The site is also home to the
Netherlands’ largest theatre auditorium, where many major national and international productions
are staged.
The World Forum’s vision and core values are:
Vision
Using our reliability and flexibility, we aim to create a personal environment for high-quality events
that matter.
Core values
Professionalism
We do it better than anyone
Authenticity
We do it based on a genuine passion
Commitment
We do it for our guests and for each other
Responsibility
We do it as if it were our own company
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1.2 Structure
The operation of the World Forum has been handled by GL events, a French events management
company with 36 conference and event centres worldwide. For over 30 years, GL events has been
managing events in Europe and beyond. Today the company is active on five continents and
employs over 3,500 people.
GL events’ takeover of the operations is entirely in line with the World Forum’s international profile.
It is a natural step in the continuing rise of the World Forum’s international profile, culminating in
the UN Afghanistan
ghanistan summit in March 2009.
The day-to-day operations
rations of the World Forum are handled by General Manager Michiel Middendorf,
who reports to GL events’ Managing Director, Venue Management at the company’s headquarters
in Lyon.
The World Forum has a total of 28 permanent employees, which equates to 24 FTEs.
FT
In addition, a
number of interns employed during the year and of casual workers mainly used as attendants bring
the total number of staff to 50.
Organogram GL events, World Forum Convention Center B.V.
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1.3 The market
The World Forum serves both the national and the international conference and event market. The
clients of the World Forum can be divided in four markets, the Association market, the Institutional
market, the Corporate market and the Cultural/Theatre market.
Association market
By association we mean a (inter)national society of people with the same interest or discipline. The
characteristics of association conferences are that they are mainly recurrent events, requested a
long time ahead and hardly being organised again within a short period of time within the same
country. Association conferences rotate between different countries. The organisation of this type
of conferences is mostly in the hands of a group of initiators that form a “local organising
committee” (l.o.c.). This local counterpart invites the international association to hold the
conference in their home country.
The association market consists of the following customers: labour unions, associations,
federations, clubs and political parties.
Institutional market
The institutional market refers to meetings on national, European or international level. The
ministerial conferences that take place at the World Forum are mainly organised by the Dutch
ministries destined for both international and national ministries. Ministries gather to exchange
together ministerial subjects, to share their points of views or to meet. The participants of these
meetings can be of national or international origin.
The institutional market includes: local and regional authorities, ministries, NGO’s (Non
Governmental Organisations), universities, civil services and governments.
Corporate market
The corporate market is made up of national and international industries with companies such as
Microsoft, SAP and ING, as well as national event companies. Corporate meetings are
(inter)national meetings with a business goal (meetings, product launching, relation events,
training, incentives, etc).
The corporate market mainly consists of businesses, event agencies and organisers of trade fairs.
Culture / Theatre market
The cultural relations of the World Forum are big national impresarios and producers like Stage
Entertainment / Joop van den Ende Theatre productions, Senf Theatre partners, Studio 100 and
Stardust. They bring national and international artists, musicals and other cultural performances of
top quality to the World Forum Theatre.
Most of the events and conferences hosted at the World Forum fall into the category of the
association and institutional market and are governmental or UN related. This is partly a result of
the fact that the World Forum is located in the international area of The Hague and put strong
emphasis on meetings around peace and justice. It is a recognisable and accessible zone for
international organisations in the field of peace and justice.
1.4 Stakeholders
The stakeholders of the World Forum are the organisers, partners, vendors, local authorities,
neighbouring businesses, visitors, local residents and employees. On all issues, including those
related to sustainability, we stay in constant contact with our stakeholders on the developments at
the World Forum. The sustainability report is distributed to stakeholders electronically.
Clients
As the World Forum maintains high standards for quality and hospitality, we greatly value the
opinions and suggestions of our clients. In order to learn more about our clients’ experiences, the
World Forum sends evaluation forms to its clients after every event. Based on the completed
evaluation form and the comments entered on the form, we are able to maintain and, where
necessary, improve our quality levels.
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1.5 CSR policy
The World Forum’s corporate social responsibility policy is a defining feature of the organisation.
Corporate social responsibility and corporate citizenship is now the World Forum’s singular USP. In
this sector, trust is critical, and the World Forum has to be able to bank on trust. We win the trust
of our clients and partners by profiling ourselves as a socially responsible and engaged business
that highly values integrity, ethics and sustainability.
The World Forum’s payoff, “Events that shape the world”, is also connected to our Ethical Program
(the name used to refer to the CSR policy within the World Forum). We refer to it this way because
we want to emphasise that for the World Forum, CSR means much more than just attention to
environmental issues.
1.6 Recognition of CSR results
Green Award
In 2008 the World Forum won the Green Award, the award for the best ‘green’ initiative. The jury
lauded the World Forum Ethical Program. The World Forum very clearly and unequivocally opted to
assume its corporate social responsibility last year. The jury report was full of praise that the World
Forum does not only lead by its shining example, but also provides its clients the opportunity to
follow that example.
Green Key
Since 2009 the World Forum possesses the certificate of the Green key, gold level. This certificate
is the international eco-label for companies in the tourism and recreation sector that are seriously
engaged with environmental protection in a way that can be assessed. This certificate proves that
the World Forum is making more of an effort for the environment than required by law and
regulations. In 2012 the World Forum has shown its capability to keep this certificate at the highest
level, i.e. the gold level.
1.7 Memberships
The World Forum is a member of a number of national and international organisations in the field
of sustainability. In these networks, the World Forum is a participant in the exchange of knowledge
and experience on corporate social responsibility, not only within its own MICE market but on a
wider scale.
Beside the memberships in the field of sustainability the World Forum is also member of a few
(inter)national trade organisations. This way contacts are maintained, the World Forum stays
informed of the developments in the market and contributes in an important way to the promotion
of The Hague and the Netherlands. The World Forum is among others a member of the following
organisations:
UN Global Compact
In 2008, the World Forum became the first location in the Netherlands to sign the United Nations
Global Compact. For the World Forum and its partners, respect for human rights, safe working
conditions and environmentally conscious operations are paramount concerns. The endorsement of
the UN Global Compact is an extra incentive for the World Forum to continue to dedicate itself to a
sustainable and responsible business climate.
The Global Compact Netherlands association (Vereniging Global Compact Netherlands) was
founded in 2011. The World Forum supports this initiative since the beginning.
The reasons for the association’s establishment and membership are:
- The association creates a solid basis for the further expansion and intensification of Global
Compact in the Netherlands.
- It strengthens the Dutch commitment to implement the 10 principles of Global Compact; provides
a learning platform for its members; channels initiatives; and makes the membership in Global
Compact more of a commitment.
- Opportunity to present itself as a network.
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Green Meeting Industry Council
To keep on top of the latest international developments in “green meetings”, the World Forum is a
member of the Green Meeting Industry Council, an international consultative body promoting the
“greening” of the meeting industry.
In the Netherlands a few professionals have taken the initiative to found a so called ‘Dutch chapter’
of the GMIC, thus becoming the first European Chapter. The goal of this chapter is to offer her
members an effective green network and education, as well as to increase in a measurable way the
number of green accommodations, services and business meetings. World Forum is part of this
‘Dutch Chapter’.
The Netherlands is home to the first official chapter outside the United States. The GMIC-NL, which
was founded in association with 32 members, is dedicated to measurably increasing the number of
‘green’ accommodations, services and business conventions.
MVO Nederland
Membership in MVO Nederland (CSR Netherlands) gives the World Forum access to a broad
knowledge and network organisation within the industry in the field of corporate social
responsibility and corporate citizenship.
Since July 2012, the World Forum has been a partner of the CSR Netherlands Leaders Network
(Koplopernetwerk MVO Nederland). The Leaders Network is for corporate partners of CSR
Netherlands of all sizes with serious CSR ambitions. This network facilitates the exchange of
knowledge, inspiration, cooperation and innovation in the field of CSR. It offers partners network
and intervision events featuring interesting meetings, guest speakers, workshops and practicebased cases. In addition to the network and expertise meetings, this network offers participants
opportunities to position and develop themselves as CSR Leaders. The CSR Leaders Network
currently numbers some 35 businesses.
International Congress & Convention Association (ICCA)
With over 600 member organizations and companies in 80 countries, ICCA has a worldwide
network of meeting professionals, specialists in ever aspect of hosting and organizing congresses
and conventions. ICCA offers its members unique opportunities in the fields of acquisition and
customer management.
CLC - VECTA Centre for Live Communication
The CLC - VECTA is a national trade organization for everyone who is professionally involved in
organizing, accommodating and facilitating trade fairs, congresses and events.
Meeting Professionals International (MPI)
MPI is an organization that is active worldwide in raising convention and event organizations to a
higher plane. The composition of its membership is unique: 50% planners and 50% suppliers. This
balance contributes, among other things, to the professional development of the members of the
organizations with whom they work. World Forum is gold sponsor of the Netherlands Chapter of
MPI.
International Association of Congress Centres (AIPC)
The AIPC is the industry association for professional convention and exhibition centre managers
worldwide. AIPC occupies a unique position amongst the various organizations that represent the
meetings industry. It is a true international organization, with representation from over 49
countries around the world.
The World Forum is the first convention center in the Benelux, which has completed in 2010 the
AIPC Quality Standards Program at the gold level. The AIPC Quality Standards Program is
developed in response to ongoing interest by members in having an industry-specific program for
identifying and evaluating key areas of convention centre performance leading to a visible,
accepted and industry-specific form of recognition.
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2. People
The World Forum is engaged with the people aspect in various areas, both within and outside of the
company. This means not only the people of World Forum, but people in society.
Each year, the World Forum supports a number of initiatives at the local and national level. Along
with financial and material support, this also means utilisation of our expertise within the market.
2.1 Employment conditions
Internship placements
In 2012 the World Forum offered five internship placements in the Building Management, Project
Management, Sales, Duty Management and Marketing & Communication departments.
The World Forum acts as a training institute within the conference and events sector, as part of
which it offers a wide range of internship placements within the organisation.
ECABO
In addition to those internship placements, the World Forum facilitates a “learning position” in the
Finance department. The Finance department is certified by the Dutch expertise centre ECABO,
which means, specifically, that it is qualified to train higher secondary vocational education (MBO)
pupils on financial and accounting courses as a recognised training organisation. As in the
preceding year, one pupil was trained in this department in 2012.
GOC
Since 2012, the World Forum has been an official GOC-recognised training organisation. That is the
Knowledge Centre for education, employment, training and advice (Kenniscentrum voor onderwijs,
arbeidsmarkt, training en advies) in the creative industry (the graphic arts sector).
The World Forum meets the criteria for inclusion in the Register of recognised training
organisations in the creative industry and has received a certificate for the field of study Media
Management (level 4).
Working part-time
As a company, the World Forum stands for helping employees to continue their career after life
events such as pregnancy and childbirth. We offer employees the option to work part-time or work
partially from home. Our goal is to allow employees the room to strike a good balance between
their work and private lives, something that ultimately benefits our organisation.
Education and training
The World Forum offers an annual collective budget for education and training. We invite all our
employees to draft a personal development plan each year. We then look at all personal
development plans and determine what training is needed and who can participate in which
programmes.
A supervisor with end responsibility can ask an employee to take a training and/or coaching
programme deemed necessary for the proper performance of the employee’s tasks and
responsibilities. The supervisor and the employee then make individual arrangements on the
employee’s participation.
For education and training costs in excess of a fixed amount, a study agreement will generally have
to be signed. These agreements will usually stipulate a repayment schedule.
GL Campus
At the end of 2008, GL events launched the GL events Campus, an internal training institute with a
number of objectives:
■ Promoting employee motivation and participation
■ Promoting shared culture and team spirit
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■ Promoting integration between the various divisions and departments of GL events and creating
networks
■ Developing and organising training programmes that meet employee needs
■ Maximising the return from training & education and achieving internal knowledge sharing
To achieve these objectives, GL Campus has a twofold mission: coordination of all training &
education plans of the GL Group for optimum results and designing training programmes for the
development of expertise in the various GL business lines.
At present, GL Campus offers mainly training programmes given in the French language (oriented
towards senior management, operational management and basic management),
management), and focuses
primarily on management, sales positions and project-oriented
project oriented employees. However, there are now
two English-language
language programmes available for international staff: the Management Training and
the Welcome Convention.
Absenteeism
The World
d Forum closely monitors the implementation of the absenteeism policy among staff, in
order to minimise the absenteeism rate. In 2012 this rate was 3.96%, down from 5.56% in 2011.
The stated goal of pushing back the absenteeism rate to its former level of below 3% was not
achieved in 2012 due to the long-term
long
illnesses of two employees.
More direct and pro-active
active communication with staff and the occupational health and safety service
is designed to reduce the absenteeism rate, and multidisciplinary help is called in if required. The
World Forum has always had acceptable absenteeism rates and returning to those levels requires a
tighter focus on this issue at the present time.
Absenteeism
6,00%
5,56%
5,00%
3,96%
4,00%
2,75%
3,00%
2,00%
1,00%
0,00%
2011
2010
2012
Project Johan de Witt Scholengroep
Johan de Witt Scholengroep offers its pupils a diploma-oriented,
oriented, challenging education. The courses
are aimed at gaining qualifications, continuing study, civic engagement and the acquisition of the
European key competencies for the 21st century. The school trains its pupils to become
independent and enterprising young people who are able to make their own decisions and justify
these decisions, become successful members of society, and continue their studies in areas that
are most appropriate for them.
The World Forum supports that vision by allowing pupils to acquire hands-on
on experience of its
operations. Under the supervision of World Forum staff, they carry out tasks such as preparing
sandwiches for conferences. The pupils’ enthusiasm for such tasks is fired up, which will help them
to participate successfully in society later in life.
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MPI Scholarship Program
World Forum successfully contributed to the MPI Scholarship Program, in which its partners are MPI
(Meeting Professionals International) and Stenden
University, for the third successive year in 2012.
Six students of Stenden University organised an
event within a ten-week timeframe, with the
support of experienced staff at the World Forum
and MPI. The students are responsible for the
content, the logistics, the organisation and the
promotion of the event. At their university, this
kind of project can be executed in theory; here it
is for real.
The 3rd edition of the MPI World Forum Next
Generation Event took place on Thursday, 21 June
2012. Its theme was “Hostmanship”, and this was
reflected in various aspects of the event, which
also featured contributions from speakers
including Xander Kranenburg (Director of Live
Solutions, Organisation TEDx Amsterdam and
TEDx Summit Qatar), Rob van Vlokhoven
(Hostmanship Group) and Pieter Schure (Director
of PINO Events and Conferences).
“We want to let you know that we are
immensely grateful for your contribution
to the MPI World Forum Next
Generation Event. We were given an
incredible learning opportunity by the
World Forum and MPI. Because we were
given a chance to get an inside look at
the real world of conferences and
events, we now have a significant
advantage over our fellow students in
terms of practical experience. We look
back with pride on the day itself.”
– The organisers of the MPI World
Forum Next Generation Event.
The Next Generation Event attracted a total of
around 80 participants. Each participant in this
Event received a certificate.
The students who organised it received a 1 year
MPI student membership, sponsored by the World
Forum, enabling them to participate in all MPI
events in the Netherlands.
Engagement
Regular updates on the developments in the field of CSR are provided in an electronic Ethical
Program Message sent to the World Forum’s employees and partners. CSR is also a recurring
agenda item in the team meeting with all World Forum employees. All this helps engender
engagement on the part of the employees.
An example is the pro-active contribution of staff in redecorating old auditoriums. One member of
staff came up with the idea of re-using old materials.
Training institute
The World Forum aims to be a training institute in the conference and events sector, and it is eager
to share its knowledge and experience. Accordingly, presentations, lectures and workshops on the
conference and events sector are regularly hosted for students; these reflect the perspective of the
World Forum and some of them have a specific CSR focus.
Presentations held in 2012 included the following:
- 9 May 2012: Presentation at Stenden University
- 21 June 2012: Presentation at the MPI Next Generation Conference
- 4 September 2012: CSR lecture at Master in Event Management
- 16 October 2012: Presentation on Media and Entertainment studies at InHolland
- 27 November 2012: Guest lecture at the Facility Management Academy at The Hague University
of Applied Sciences
- 18 December 2012: Presentation to students of Ede Christian University of Applied Sciences,
Communication studies
.
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2.2 Human rights
Code of conduct for suppliers
The World Forum takes account of responsible purchasing in selecting its regular partners and
suppliers. Suppliers and partners are required to sign a code of conduct. By signing this supplier
code of conduct, suppliers commit to complying with all applicable laws and regulations. This
supplier code of conduct is therefore an integral part of the agreement between the supplier and
the World Forum. The World Forum prioritises the following principles:
1) The supplier must respect the United Nations’ Universal Declaration of Human Rights. In
addition the supplier must respect the international employment terms and conditions as
formulated by the International Labour Organisation (ILO).
2) The supplier must respect all national and supranational statutory and regulatory provisions
applying to child labour (particularly ILO conventions 138 and 182, see www.ilo.org) and take
adequate action to comply with the conventions.
3) The supplier must respect all anti-discrimination provisions as laid down in national and
supranational statutory and regulatory requirements.
4) The supplier must respect all national and supranational statutory and regulatory provisions
regarding labour and employment terms and conditions (including health, safety and the
environment) and comply with the Collective Labour Agreements applying to it.
5) The supplier must respect the environment and comply with all national and supranational
statutory and regulatory environmental requirements. The supplier must design its business
processes to safeguard that compliance:
- the supplier must minimise its use of environmentally harmful materials and packaging and
minimise deliveries in bulk packaging;
- energy-efficient equipment must be bought when new equipment is purchased;
- the supplier must use paper with a reduced environmental impact.
6) The supplier must design its business processes to safeguard the continuity of the business as a
going concern. The supplier must comply with all national and supranational competition laws and
regulations.
7) The supplier must oppose corruption in all its forms, including extortion and bribery.
8) The supplier must communicate this supplier code of conduct to the management and
employees in its business and oversee compliance with it
2.3 Maatschappij
NL DOET
Each year, the World Forum and a number of its employees participate in NL DOET, the largest
volunteer initiative in the Netherlands organised by the Oranje Fonds social fund. On the day of the
event, they support a project or organisation in the greater The Hague Area.
On Friday, 16 March 2012, staff of the World Forum contributed to this initiative by helping to
redecorate and clean the stables at the Manege Madurodam horse-riding stables in The Hague. This
stable for handicapped people gives lessons to 200 handicapped riders every week.
These types of initiatives always take place during office hours, during which employees are paid as
normal. This helps them to recognise the importance of corporate social responsibility and
sustainable business and increases their awareness and commitment, which, in turn, motivates and
inspires them in all their work.
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The Kusasa Project
The World Forum supports since 2010 Anele Gebuza in South Africa via the Kusasa Project. The
Kusasa Project devotes itself to children in the Franschhoek valley.
Anele is 13 years old and was born in the Eastern Cape, but because of economic reasons he
moved 7 years ago with his parents to the Western Cape, to Franschhoek. Right after they moved
there his mother died. His father is jobless and has an alcohol problem, and therefore Anele has
not had a stable home situation these past years.
Anele is one of the 23 children who via the Kusasa Project has the possibility to receive a good
education. At the Franschhoek High School he learns Afrikaans and English. He is doing very well
and is highly motivated. Anele lives during the week in a home near his school, in a more stable
environment. Apart from having a sleeping place he also gets there three meals a day. In the
weekend he returns to the township where his father or brother lives.
The World Forum receives regular reports on Anele. They show that he is achieving good progress
at school.
For more information about the project look at www.thekusasaproject.org
Dutch Burns Foundation (Nederlandse Brandwonden Stichting)
The annual collection for the Dutch Burns Foundation is organised by some 2,500 collection
organisers who are responsible for coordinating the collectors’ (65,000) activities. This year, the
organisers were asked to look for sponsors
Old chairs
wishing to sponsor / double the amount collected
The World Forum’s old red conference hall
in one or two collection cans, with a view to
chairs have been given a new lease of life
compensating for the general downtrend in
through Dorcas Hulp Nederland. This
amounts collected.
organisation has ensured that the chairs
World Forum has rewarded the high-achievers
have been assigned to places where they
who recruited nine or more sponsors with an allwere greatly needed.
expenses paid evening at a theatrical
performance in the World Forum Theater
Dorcas collects money and goods to support
including dinner. And the collector who recruited
poor and oppressed people, without any
the most sponsors outright received, on top of
discrimination by gender or religious or
this, an overnight stay in a hotel, provided by
political beliefs, in Eastern Europe and Africa.
Novotel Den Haag World Forum. This underscores
Dorcas does this by providing systematic aid,
World Forum’s commitment to this charitable
social aid, financial adoption and emergency
cause.
aid.
“Sinterklaas” (St Nicholas)
The employees of the World Forum receive a small gift on 5 December for the twin purpose of
marking this feast in the Dutch tradition and of contributing to society. Part of the proceeds from
the sale of the chocolate alphabet letters given to the World Forum employees in 2012 was
earmarked for a charitable cause, which was a project between students of the Amsterdam
International Community School, Insite and a Township in South Africa (Ehkanini).
Valid Express
Valid Express was founded by Nicolette Mak in 1999. Seeing her physically handicapped brother
incapable of getting a job inspired her to set up this courier service. It serves as a vehicle for
helping the chronically sick and physically handicapped to get off, and stay off, benefits. Today,
Valid Express employs sixty people, with offices in Amsterdam, The Hague/Rotterdam and Utrecht,
and has six hundred clients.
Valid Express believes in a world that takes its own responsibility. Where people who have bodies
with issues can join forces with the business world, focusing on potential instead of limitations.
For clients requiring courier services, the World Forum offers Valid Express as preferred supplier.
Chain reaction
The World Forum challenges its clients to be more socially conscious in their own events. And we
also challenge our regular partners, vendors and the industry. The objective of the World Forum
Ethical Program is to promote corporate social responsibility and corporate citizenship at the micro
level. We see communicating all activities and progress in this area to the market and the world
around us as an essential part of this objective.
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It was not so long ago that just such an incentive by one of our clients pushed us over the line and
made us go green. That’s why we at the World Forum are sure we can pass on the “green bug” to
others; because we know first-hand how effective such a signal can be. We call it our stinging
nettle theory: one little prickle is so irritating that before long you’ve just got to do something
about it.
Green Events Checklist
The World Forum has developed a Green Events Checklist full of practical tips an organiser can use
to help put on a socially responsible event. We have developed this list to encourage our clients to
make their events as green as possible.
CO2 calculator
Clients of the World Forum can choose to compensate for their event’s CO2 emissions, either
internationally (through the Climate Neutral Group) or locally in the Netherlands (through
Klimaatfonds Den Haag climate fund). On the World Forum website, we provide a CO2 calculator
that clients can use to calculate the emissions of their event and compensate them through the
Climate Neutral Group. Event organisers preferring to compensate their event's emissions locally
can also choose to compensate them through the Klimaatfonds Den Haag by using the emissions
calculator on www.klimaatfondsdenhaag.nl.
Good & Green Guide The Hague
The Good & Green Guide The Hague can best be compared to the Lonely Planet travel guide, but
only with sustainable addresses. Apart from Amsterdam and Rotterdam The Hague is the third city
in the Netherlands that disposes of such a guide. This guide is destined to tourists and inhabitants
of The Hague and shows the way to for instance biological supermarkets, environmental friendly
hotels, vegetarian restaurants, fair-trade shops and theatres. The World Forum Theatre is also
mentioned in this guide.
2.4 Goals
Within the people-planet-profit triangle, the priority at the World Forum will continue to be on
people for the coming years. This will always be a major challenge for a small organisation such as
ours. The World Forum is proud of the fact that, even as a small organisation, it can make a real
difference in people’s lives.
The function of the World Forum as a training institute within the conference and events sector
continues to be one of its spearheads. Working with interns within the organisation and the annual
MPI Next Generation Conference are important elements of this.
20
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21
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3. Planet
The World Forum respects the environment to the greatest possible extent. This is reflected, for
instance, in the environmental programme drawn up for the next three to four years, outlining the
largest “projects”.
An “Environment Coordinator” has been appointed within the World Forum, with the following
responsibilities:
•
•
•
•
•
The Environment Coordinator acts as the central point of contact for environmental aspects
in our operations. This includes organising the activities required for obtaining the Green
Key/Milieukeur environmental certification. And monitoring the proper implementation of
the environmental policy that has been adopted in the business and laid down in the
environmental policy statement.
The Environment Coordinator instructs staff on general matters concerning the
environment and provides specific instructions on cleaning, waste and the efficient use of
gas, water and electrical equipment. The Environment Coordinator also monitors
compliance with the instructions.
The Environment Coordinator sets up and continually updates an environmental archive.
The Environment Coordinator continually keeps abreast of the specialist literature that is
relevant for the position and attends conferences if necessary.
The Environment Coordinator welcomes and assists the auditor during the annual audit
that forms part of the Green Key/Milieukeur environmental certification.
3.1 Environmental programme 2012-2015
The World Forum’s environmental programme for 2012-2015 comprises the following (as of 2012).
2012
- Sustainable energy
- Improve balance between the building and the technical infrastructure of the World Forum and
the hotel (Novotel Den Haag World Forum)
- Energy-efficient interior lighting
- Energy-efficient exterior lighting
- Examine options for sun blinds
2013
- Install waterless urinals when renovating toilets
- Control engineering (HVAC units) replace 33%
- Install motion sensors
- Adapt control engineering in the theatre
- Examine options for cold thermal storage
- Energy-efficient interior lighting
- Energy-efficient exterior lighting
2014
- Replace and install sun blinds
- Examine options for solar panels and implement where possible
- ISO 14000 and ISO 26000
- Peak shaving electrical equipment
- Implement the new system for cold thermal storage
- Energy-efficient lighting
- Connection to district heating
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2015
3.2 Energy consumption
n
The World Forum’s first priority is to reduce our energy consumption. We then try to cover
cov all our
remaining energy needs with green power wherever possible. Whatever CO2 emissions ultimately
remain, we compensate in full.
Energy consumption is accurately monitored at the World Forum and reduced where possible. The
decrease in our energy consumption
sumption shows that the investments we made in recent years to
achieve this have been successful.
The overall electricity consumption of the World Forum decreased in the past few years, partly
following the switch to LED lighting in many parts of the building.
building. Electricity consumption fell even
further in 2012, to 3,020,323 kWh, from 3,271,277 in 2011. The reasons for this are that
electricity consumption is successfully managed and that slightly fewer people visited the building
in 2012.
Central district heating consumption in the World Forum remained almost level in 2012 compared
to the preceding year, at 14,602 GJ in 2012 versus 14,539 in 2011. The slight increase was mainly
attributable to an extremely cold month of February in 2012.
6000000
5000000
4000000
3000000
2000000
1000000
0
2008
2009
2010
2011
2012
World Forum’s electricity consumptio
on (2008-2012)
30000
25000
20000
15000
10000
5000
0
2008 2009 2010 2011 2012
World Forum’s central district heatin
ng consumption (2008-2012)
23
world forum
3.3 Lighting
Much of the lighting in the World Forum has been replaced by LED lighting in the past few years, as
the lighting system was modernised and significant reductions in maintenance and energy
consumption were targeted. LED lights are highly energy-efficient, consuming as much as 90% less
energy than ordinary incandescent light bulbs and lasting over 50 times longer.
All public spaces in the World Forum had already been equipped with LED lighting. In 2012, LED
lighting was installed in a number of other places in the World Forum, such as the Amazon
roundabout, the spots between the lifts in the Atlantic auditorium, the World Cafe, the Atlantic and
Pacific Foyer and the coving on the second floor.
Further spaces will follow in 2013. The coving in the Atlantic auditorium and the basic lighting in
the Amazon auditorium, one of the most frequently rented auditoriums, are in any case scheduled
to be equipped with LED lighting. The aim is to have replaced all lighting with LED lighting in 2015.
In the course of 2012, the lighting plan of the World Forum was reviewed by an intern. One aspect
that was examined was the possibility of installing LED lighting in the various World Forum
auditoriums. This involves other requirements than for the public spaces. These auditoriums are
used for a variety of purposes, meaning that lighting must be suitable for an exam but also for a
dinner, for instance. Some of the requirements the lighting must meet is that it should be
dimmable, and be able to create colour and atmosphere. Work on the lighting in the auditoriums
will be continued in 2013 and the results of this review will be taken into account.
3.4 Waste
We separate the waste produced at the World Forum into the following categories:
■ Office waste
■ Paper
■ Oversized waste (pallets, doors, steel frames)
■ Chemical waste (including fluorescent lighting elements)
■ Grease trap
■ Organic waste
■ Glass
The last three (Swill, Glass and Grease Trap) are only used by the caterer of the World Forum.
Waste costs and therefore the volume of waste have fallen significantly at the World Forum in the
past few years. The enormous decrease in 2006 was attributable to the dismantling of De
Statenhal, a large events hall that was part of the World Forum. The decrease in waste in 2011 was
due to the fact that the caterer of the World Forum took on the waste processing itself. The
decrease in 2012 is mainly attributable to the fact that one compression container was taken out of
use.
The costs shown in the overview include the waste of the Novotel Den Haag World Forum, the hotel
that is “on the roof” of the World Forum.
80000
70000
67145
60000
48271 45790 47904 47660
50000
37420
40000
30000
21551
20000
11990
10000
0
2005
2006
2007
2008
2009
2010
2011
2012
World Forum’s waste costs (2005-2012)
24
world forum
Waste baskets
Waste baskets were placed in all public spaces of the World Forum in 2012, allowing visitors of the
World Forum to separate the various types of waste on disposal.
disposal. Three categories are distinguished,
i.e. plastic, paper and other.
3.5 CO2 compensation
As an organisation, the World Forum operates on a fully climate-neutral
climate neutral basis by compensating its
CO2 emissions. We compensate these emissions through the Climate Neutral
Neutral Group, a worldwide
pioneer in the field of voluntary CO2 compensation services. Through the Climate Neutral Group,
the World Forum is investing in sustainable energy and forestry projects.
The World Forum also compensates an additional 10% of its total
tot CO2 emissions locally, through
the Klimaatfonds Den Haag. This means that the World Forum is in fact overcompensating its
emissions (110%). We compensate more than we emit.
The CO2 emissions of the World Forum continued to fall in 2012. The principal reasons
r
are a
decrease in electricity consumption and a reduced use of printed matter / paper. The World Forum
is increasingly using digital options in its contacts with (potential) customers. The World Forum’s
emissions totalled 374.42 tonnes in 2012, down from 392.55 in 2011.
415,83
420
410
400
394,58
392,55
390
374,42
380
370
360
350
2009
2010
2011
2012
CO2 emission in ton for 2009-2012 (source Climate Neutral Group)
3.6 Recycling
The World Forum refurbished all boardrooms in 2012. A portion of the materials that were used for
this had been left behind at an event and were accordingly re-used.
re used. This demonstrates how the
Building Management department
tment is very keenly aware of sustainability and committed to
contributing to it wherever possible.
25
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26
world forum
3.7 Catering
The World Forum partners with catering company Maison van den Boer, an organisation that fully
endorses the World Forum’s CSR policy. In its catering offerings, Maison van den Boer selects a
combination of organic, local and seasonal products and sustainable choices.
Examples of sustainable products include:
- Earth Water: The net profit achieved by Earth Water is remitted by the organisation to the
UNHCR water fund, by which it is immediately invested in sustainable water systems in areas
where this is most needed.
- O-Original mineral water: Our drinking water is used as the raw material for the O-Original Water.
Drinking water is subjected to more than 50 quality tests, its safety is guaranteed and it is
available everywhere. A very pure and honest form of water supply.
The World Forum Gusto range has been introduced in the World Forum, the own catering brand of
the World Forum. You can find herein several biological packages, so clients can choose for a
sustainable conference and contribute this way to a better environment.
Internships
Maison van den Boer has been working with Johan de Witt Scholengroep in The Hague, a school for
pupils who require intensive support to get ahead in their careers. A number of pupils have been
training with employees of Maison van den Boer to learn the ins and outs of the catering business.
This starts with low-risk work such as preparing lunches in the catering kitchen, so that they can
gradually grow accustomed to the business and be given progressively more responsibility.
3.8 Transportation
The World Forum has taken various measures to reduce the environmental impact of traffic from,
to and on its premises and to promote other forms of transport.
1) The use of buses for transporting participants is actively promoted during events.
2) The World Forum has one company car, which is a hybrid vehicle.
3) An indoor, secure bicycle parking facility is provided for staff of the World Forum in order to
stimulate the use of bicycles for home-work commuting.
4) OV cards (public transport cards) are provided at the reception for visitors of events.
5) Active lobby with the HTM (which operates the trams in The Hague) to have an all-day tram
stop for the World Forum.
3.9 Ambitions
The World Forum has designated a number of “planet” projects for the next three years that it will
prioritise and has incorporated in its environmental programme (see also section 3.1).
- Install waterless urinals when renovating toilets
- Install motion sensors
- Adapt control engineering in the theatre
- Examine options for cold thermal storage + implement
the new system
- Replace and install sun blinds
- Examine options for solar panels and implement
where possible
- ISO 14000 and ISO 26000
- Peak shaving electrical equipment
- Connection to district heating
Waterless urinals
The possibility of installing waterless urinals in
some of the toilets of the World Forum is
currently being examined. Waterless urinals save
around four to six litres of drinking water per
visit. Depending on the extent to which the
waterless urinals are used, this could even save
more than 100,000 litres of water on a full-year
basis, which represents a CO2 reduction of 17.5
kg. An added advantage of not using water is
that urine encrustation can no longer develop,
meaning blockages are a thing of the past and
maintenance costs fall dramatically. Waterless
urinals have no flushing buttons and are
therefore very hygienic, and they can be cleaned
quickly and easily.
27
world forum
28
world forum
4. Profit
As part of its CSR efforts, the World Forum has brought a number of conferences to the location.
The facilitation of multi-day
day international conferences, in particular, contributes to the local
economy. The greater the number of multi-day
mu day international conferences, the more additional
business is generated for hotels, restaurants, shops, transport companies, museums and tourist
sites.
off from international multi-day
multi day conferences (both corporate and non-profit)
non
is
The economic spin-off
calculated by multiplying the number of conference participants by the number of days of the
conference. The product is expressed in “conference participant days” (CPDs).
The number of CPDs is multiplied by an expense factor determined by the Netherlands Board of
Tourism & Conventions
ntions (currently € 344).
The World Forum hosted 20 international events and conferences in 2012, down from 28 in 2011.
This equates to a number of conference participation days of 34,240, slightly down from 38,578 in
2011. Multiplied by the average spending
spe
amount of € 344 this totals € 11,778,560.
Naar aanleiding van de inspanningen op MVO gebied heeft het World Forum een aantal congressen
60000
49463
50000
39373
40000
38578
34240
30000
20000
10000
0
2009
2010
2011
2012
Conference participation days (2009
9-2012)
29
world forum
30
world forum
5. About this report
This sustainability report is the fourth report about the CSR policy of the World Forum. The report
contains the activities and developments in the CSR field at the World Forum in 2012. We also
discuss some of our ambitions for the coming years.
This report is intended for all our stakeholders of the World Forum.
The World Forum publishes annually a sustainability report to inform stakeholders, clients,
partners, suppliers and colleagues about the developments in this field.
31
world forum
6. GRI table
The GRI table is based on the guidelines for sustainability reporting issued by the Global Reporting
Initiative (GRI). GRI is a network-based organization that has pioneered the development of the
world’s most widely used sustainability reporting framework and is committed to its
continuous improvement and application worldwide.
We feel that the B-level of the G3-guidelines of the GRI apply to this report. The World Forum has
no special CSR department. It will be a challenge to improve our reporting level in coming years.
In the table below you will find an overview of the core indicators, which you will find in this report.
In onderstaande GRI tabel wordt per onderwerp aangegeven waar dit in het verslag aan de orde
komt.
G3-indicator
Strategy and analysis
1.1
A statement by the top decision maker within the
organisation
Organisational Profile
2.1
Name of the organization
2.2
Products and services
2.3
Operational structure
2.4
Location of the organisation’s main office
2.5
Number of countries in which the organization
operates
2.6
Ownership structure and legal form
2.7
Markets
2.8
Size of the reporting organization
2.9
Significant changes in the organization
2.10
Awards during the reporting period
Reporting parameters
3.1
Reporting period
3.2
Date of the most recent report
3.3
Reporting cycle
3.4
Contact for questions about the report
3.5
Process for determining the contents of the
report
3.6
Definition of the report
3.7
State any possible limitations to the scope or
definition of the report
3.8
Foundation for reporting
3.10
Explanation of the consequences of possible
reformulations of previously supplied information
3.11
Significant changes with regard to previous
reporting periods
3.12
GRI table
3.13
Policy and actual practice with reference to the
involvement of extern Assurance of the report
Management, obligations and involvement
4.1
The organisation’s management structure
4.2
Indicate whether the chairman of the highest
administrative body also has a managerial
function
4.3
Independence of Board of Management
4.4
Shareholder feedback mechanism
4.12
Externally developed economic, environmental,
and social charters, principles or other initiatives
Location
Page
Introduction
5
1.1
1.1
1.2
1.1
1.1
Our company
Our company
Structure
Our company
Our company
7
7
9
9
9
1.2
1.3
1.2
1.2
1.6
Structure
The market
Structure
Structure
Recognition of CSR results
9
10
9
9
12
5. About
5. About
5 .About
Colofon
5. About
this report
this report
this report
31
31
31
35
this report
5. About this report
Not applicable
31
Not applicable
Not applicable
Not applicable
6. GRI table
Extern Assurance will only
take place in the financial
annual report.
32
1.2 Structure
1.2 Structure
9
9
1.2 Structure
Not applicable
1.7 Memberships, Un Global
Compact
9
12
32
world forum
to which the organisation subscribes or endorses.
Associated memberships
List of stakeholders
Stakeholder identification
Approach of the involvement of interested
parties, among which its frequency
4.17
Key topics and concerns that have been raised
through stakeholder engagement, and how the
organisation has responded to those key topics
and concerns, including through its reporting.
Economic performance indicators
EC 1
Direct economic values
EC 4
Significant financial assistance received from
government.
Environmental performance indicators
EN 3
Direct primary energy consumption
EN 4
Indirect energy consumption by primary source.
EN 5
Energy saved due to savings and efficiency
improvements
EN 6
Initiatives for the benefit of energy-efficiency or
on sustainable energy based products and
services, as well as decrease of the indirect
energy consumption and the already realised
decrease
EN 7
Initiatives for reducing the indirect energy
consumption and already realised reduction
Social performance indicators
LA 1
Total number of employees according to type of
work, labour contract
LA 6
Percentage of the total number of employees
represented in formal joint arbo-commissions of
employers and employees who contribute to the
control and advice about arbo-programs
LA 7
Injury, occupational disease, drop out days and
absenteeism numbers and the number of deaths
work related per region
LA 10 Training per employee
HR 2
Supplier screening on human rights
HR 6
Child labour
SO 1
Impact on communities
PR 5
Practices related to customer satisfaction,
including results of surveys measuring customer
satisfaction.
4.13
4.14
4.15
4.16
1.7
1.4
1.4
1.4
Memberships
Stakeholders
Stakeholders
Stakeholders
12
10
10
10
1.4 Stakeholders
10
Financial report
Not applicable
23
23
23
23
23
1.2 Structure
9
Not applicable
2.1 Employment issues
15
2.1
2.2
2.2
2.3
1.4
15
17
17
18
10
Employment issues
Human rights
Human rights
Society
Stakeholders
33
world forum
Colofon
Text
World Forum, Linda van Wijngaarden
Design
World Forum, Eline Roosjen
Images
World Forum
Den Haag Marketing
Contact
For more information or questions
questions about the Corporate Sustainability Report of the World Forum,
please contact Linda van Wijngaarden [email protected]
Social Media
www.facebook.com/WorldForumDH
www.twitter.com/WorldForum_
World Forum Churchillplein 10, 2517 JW The Hague
T +31 (0)70 306 63 66 F +31 (0)70 306 62 53 E [email protected] I www.worldforum.nl
34
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7.
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Sustainability report World Forum 2012 ENG

Transcription

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