1stto - The Travel Network

Week of December 21, 2015
C A N A DA’ S M O S T
TRUSTED
T R AV E L T R A D E P U B L I C AT I O N S I N C E 1 9 6 8
Hardware hogs!
Canadians win big
at Karisma gala
opportunity to recognize
their hard work.”
Veteran winner Kim
Crosby of SunLovers
Travel in Victoria, BC,
ANN RUPPENSTEIN
who has taken home
The majority of the 450 industry professionals on-site
awards since its inception
for the recent 8th Annual Gourmet Inclusive Vacation
in 2008 – including the
Consultant (GIVC) Awards by Karisma Hotels & Resorts most prestigious Hall of
(Dec. 11) were American, but a significant number of
Fame recognition in 2013
Canadian agents and tour operators still came out on top. – received nods for Top 10
Wedding Producers – Azul
Held at the El Dorado
“Travel agents are essenHotels, Diamond Level 5
Royale in Riviera Maya,
tial to growing our busiand being the Top Selling
Mexico, in conjunction
ness, and eight years ago,
Home-Based Agent in
with a four-day sales and
we committed to fully
Canada.
marketing forum, the luxsupporting the travel
“When I was introury hotel collection recog- agent community with
duced to Karisma Hotels
nized its top-performing
the debut of the GIVC
& Resorts, I remember
international travel
program,” Alex Portman,
thinking this is a match
consultants by distributing senior business developmade in heaven. Our
100 awards in categories
ment manager – national,
philosophies were and are
like Top Growth by region, Canada, told Canadian
the same – a passion for
Top 10 Producers, and
Travel Press. “In Canada,
providing an experience of
Highest Category Sales, as Karisma channels all
service that goes above and
well as honouring those
of its business through
beyond expectations,” she
who achieved Diamond
GIVC agents, and the
told Canadian Travel Press.
See KARISMA page 8
Level sales status.
awards give us an
Pictured at the 8th Annual Gourmet Inclusive Vacation
Consultant Awards (l-r) are Jeroen Hanlo, VP of food &
beverage operations at Karisma; multiple award winner
Kim Crosby of SunLovers Travel in Victoria, BC; Mandy
Chomat, executive VP of sales & marketing, Karisma; and
Rienk de Jong, VP of sales & marketing, Karisma.
Agents should welcome NDC
MIKE DUNBAR
The retail travel trade need not fear
IATA’s New Distribution Capability
(NDC) currently being beta-tested by
the first batch of member airlines. In
fact, they should be wholeheartedly
embracing the new XML Internet
transmission standard since it puts
them on an equal sales footing with
carrier web sites.
And, if the Internet had been around
in the 1960s, the airlines would not have
1221PG01.indd 1
developed the computer reservations
systems that are still – 40 years or so
later – being used as the primary booking tool by the indirect sales channel.
That was the clear message delivered by NDC program director Yanik
Hoyles during a one-day media blitz at
IATA headquarters in Geneva.
According to Hoyles “airlines
were ahead of the curve when they
developed their distribution networks.
See NDC page 2
12/17/2015 3:49:01 PM
NDC
Continued from page 1
QR A350
unveiled
in NYC
If a picture is worth a
thousand words, the
images on this page say
a lot. Qatar Airways
debuted its new Airbus
A350 at JFK airport
in New York City Dec.
10, the first time the
state-of-the-art vessel
has appeared in North
America, and CTP
was on hand for the
preview, which comes
ahead of planned
service to Philadelphia,
Jan. 1, and later in 2016,
Boston and JFK. The
plane was launched on
service from Doha to
Frankfurt, Singapore
and Munich in 2015.
Described by QR as
“the most modern wide
body aircraft flying
today,” the A350 is
designed for passenger comfort utilizing
state-of-the-art technology. Amongst the
amenities are:
• Wider seats in both
Business and Economy
classes;
• The lowest twinengine noise level of
any aircraft;
• WiFi and up to 2,000
entertainment options
on individual screens in
all classes;
• and, the lowest CO2
emissions of any in the
wide body category.
“We are proud to be the
first commercial airline
to land the Airbus A350
in the United States,”
said Qatar Airways
Group Chief Executive,
Akbar Al Baker. “As the
global launch customer
of this new-generation
aircraft, we are excited to
introduce it to the
American market…”
“The A350 will bring
its unbeatable economics
and superior passenger comfort to another
continent,” said Fabrice
Brégier, Airbus President.
“The A350 is the aircraft
of choice in its category
and set to become a reference among passengers
for its unrivalled cabin
comfort and quietness.”
They built the original
CRSs in the ‘60s, providing them to travel
agents in the ‘70s, giving
them access to airline res
systems.
He noted, “Today,
approximately 60% of
ticket sales by value are
sold by travel agents,
travel management companies and online travel
agencies.”
But Hoyles cautioned,
“You would never design
this proprietary, single-use network if the
Internet existed at the
time. The legacy network
powering the indirect
model is based on pre-Internet data transmission
standards which have
extremely limited capabilities, few off-the-shelf
applications and even
fewer developers working
on them.”
As a result, he pointed
out, “Travel agents today
have very limited access
to airlines’ rich content;
options that are sold on
airline websites are rarely
available through the
agency channel and new
airline products such as
preferred seating and
lounge passes take a long
time and cumbersome
processes to be marketed
through the channel.”
Because “the plumbing
wasn’t designed to achieve
what websites can do” the
indirect channel struggles
in three key areas, said
Hoyles.
It has very little capability to offer differentiation
beyond price and schedule
so product information is
limited; speed to market
of new product such as
premium Y is so slow that
it can take years to add
and, lastly, personalization is very limited.
Hoyles explained, “NDC
is about giving travel
agents the same capability
as airline web sites.”
2 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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12/17/2015 3:49:49 PM
TED DAVIS
Air New Zealand is
increasing capacity to
its Auckland-Vancouver
service by adding a fourth
weekly flight the spring
of 2016. The airline will
be adding 3,700 seats to
this popular route from
April 2 to May 7, 2016, in
the lead-up to the peak
northern summer season.
The fourth weekly flight
will depart from YVR
on Saturdays, and this
represents a 33% boost in
capacity compared to the
previous year.
The latest increase is
part of Air New Zealand’s
overall capacity increase
on the Vancouver-Auckland route and marks the
third capacity lift over
the past year.
The peak northern
summer period is from
Travel Press
holiday
schedule
With our last issue
of 2015, we bid you
Merry Christmas,
Joyeux Noel, Happy
Holidays, and all the
best for the New Year.
We’ll be back in 2016.
Digital only, Jan. 4
Please note that
our Jan. 4, 2016, issue
will be digital only,
available to digital
subscribers via e-mail.
The print edition returns Jan. 11 with our
annual “Hot Issue.”
Print-only subscribers can receive the
Jan. 4 edition by going
to: http://www.travel
press.com/subscribe/
or by clicking the
“digital editions” box
on TravelPress.com.
Meanwhile, check
out Travel Courier
on Dec. 24 and Travel
Press.com throughout the holidays for the
latest news.
ANZ adds more
YVR seats
Third time in the past year for booming gateway
June-September, and
ANZ operated five return
flights per week during
that time in 2015. The
northern summer is a
peak period for both New
Zealand and Canadian
travellers, as New Zealanders are often looking for
a warmer vacation climes
north of the equator –
and some Canadian travellers are seeking holiday
options down under dur-
ing summer vacation.
The airline has introduced a refitted B777200ER to the route, giving
customers the chance to
book the airline’s Economy Skycouch product,
which offers more comfortable long-haul travel
for couples or families. It
is a trio of seats that can be
configured to give travellers more room to stretch
out and relax -- a flat, flexible space providing extra
legroom and comfort.
There are 18 Economy
Skycouch rows on the
Boeing 777-200ER. The
price of an Economy
Skycouch is based on the
number of passengers who
occupy the group of seats.
Air New Zealand has
moved to a daily return
service on the popular
Auckland-Vancouver
route over the peak
northern winter period
through late-January
2016. Overall, almost
3,000 seats each way
have been added to the
route during the northern winter period, representing a 10% increase
in capacity compared to
the previous year.
’Tis the season:
Juliane Ehrich (l) and
Antje Splettstoesser
of The German National
Tourist Office celebrated
the Christmas season
with industry friends and
partners at the GNTO’s
annual holiday gathering,
this year held at Archeo
restaurant in Toronto
on Dec. 14. In addition to sharing mulled
wine, stories of German
Christmas traditions, and
general good cheer, it was
announced that Canadian
arrivals to the destination
had increased 2.9% from
January to October.
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For more information, contact your
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DECEMBER 21, 2015 • CANADIAN TRAVEL PRESS • 3
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12/17/2015 1:07:48 PM
TRAVEL PRESS
Canadian
1
Vol. 48, No. 14, Published December 21, 2015
Edith Baxter, Editor-in-Chief
Now that Brand USA is well
into its sixth year, can you
share the major successes
achieved by your organization?
destinations that are being seen as
the new and exotic places to visit.
3
The currency imbalance has
The rapid growth of Brand USA
caused Canadian arrivals to
drop, but is it all bad news?
has been astounding. Since we
Are there market segments that
began operations in May 2011,
are performing better than others?
Brand USA has grown from a
start-up organization to an organi- Our neighbours in Canada have
zation supported by over 500 part- remained our No. 1 source market
ners worldwide. In our
short existence, we’ve
also established a partner retention rate of
94%, generated more
than two million
Chris Thompson
incremental international visitors to the
President & CEO,
Brand USA
US which produced
an additional US$6.5
billion in spending
fueling local business,
through various economic cycles.
personal income and jobs.
History has shown that exchange
How about the challenges
rates rarely affect tourism from
you’ve had to overcome
an established source market.
along the way? Prior to
According to the US Department
Brand USA, the United States was
of Commerce, International Trade
one of the only countries that did
Administration, over the past
not have a destination marketing
decade tourism from Canada to
organization. In 2010, under the
the Unites States has not been
Travel Promotion Act, Brand USA
affected by a stronger US dolwas created with the mission of
lar. Canada will remain a priorattracting 100 million annual
ity market for Brand USA, and,
tourists by 2021. While we are
while we don’t expect a significant
well on our way to this goal, the
impact due to the strong US dollar,
challenge has been competing
Canadian visitors may shift their
with countries that have estabtravel patterns such as shortenlished organizations and emerging ing the length of stay or visiting a
2
different destination in the United
States to offset the exchange rate.
There are a variety of destinations
and travel experiences available in
the USA for all types of budgets.
Randy Ross,
Hughes Travel.
Ridgetown, Ont.
“Free fam trips or at least
less expensive ones,
and more commissions,
especially on taxes.”
4
Have you been able to
gauge the success of Brand
USA’s “Flavours of the USA”
culinary promotion? Studies have
shown that food is
a major driver for
visitors to destinations. Through the
“Flavours of the USA”
culinary program,
travellers are able to
experience various
regions and diverse
experiences across the
United States through
its food culture.
5
What is your expectation
for the pulling power of the
upcoming “National Parks
Adventure” movie premiering
in February? In February 2016,
“National Parks Adventure” will
release globally in hundreds of
giant-screen and IMAX theatres
internationally and domestically,
taking moviegoers on an up-closeand-personal journey through
breathtaking views of the nation’s
national parks. This film celebrates the 2016 centennial of the
US National Parks Service, and is
a 2016 priority for Brand USA.
Teresa Bell,
The Travel Establishment,
Niagara-on-the-Lake, Ont.
“Looking at the situation
around the world, it
not only affects the
travel industry, but also
humanity, so I would say
love and peace and no
more wars. A fun and safe
environment for travel and
the travel industry.”
Unnati Oza,
Carlson Wagonlit,
Toronto
[email protected]
Robert Mowat, Executive Editor
[email protected]
Michael Baginski, Managing Editor
[email protected]
Mike Dunbar, Assistant Editor
[email protected]
Greg Coates, Assistant Editor
[email protected]
Ian Stalker, Senior Writer
What would you like to see Santa leave under the tree for the travel
industry this year?
“As a Canadian travel
agent, it would be a
higher Canadian dollar,
so as to make travel
more affordable. A close
second would be good
news on terrorism and
travel in Europe.”
®
“A return of our airline
commissions, cheaper
agent rates, for the airlines
to get rid of the access
charges and just to include
it in the price and better
hold times with certain
tour operators, especially
ACV. The best Christmas
present would be a
stronger Canadian dollar.”
Cassandra Poole,
Goliger’s Travel,
Cambridge, Ont.
[email protected]
Ann Ruppenstein, Staff Writer
[email protected]
Ted Davis, Western Editor
[email protected]
Heifetz, Crozier, Law
Legal Affairs
[email protected]
Unterberg, Labelle & Associates
Legal Affairs
Western Canada Editorial Office
Unit 904, 207 W. Hastings St., Vancouver, BC V6B 1H7
Tel: (604) 685-2588 Fax: (604) 734-9743
[email protected]
Quebec Editorial Office
149 Creswell Dr., Beaconsfield,Que. H9W 1E5
Tel/Fax: (514) 695-8126
Johnny Koo, Art Director
[email protected]
Wayne Labourn, Production Manager
[email protected]
Sharron Taylor, Adv. Material Coordinator
[email protected]
Emily McClung,
Audience & Product Development Manager
[email protected]
Dee Ristic, Circulation
Subscription Inquiries: [email protected]
Publication Office
310 Dupont St., Toronto, Ont., M5R 1V9
Tel: (416) 968-7252 Fax: (416) 968-2377
www.travelpress.com www.travelpress.travel
[email protected] (Editorial)[email protected] (Advertising)
Michael Baginski, Publisher
[email protected]
Earl Lince,
Director of International Marketing
[email protected]
Rodney Tugwell, Sales Manager
[email protected]
Mitchell McClung,
Account Executive
[email protected]
Tabatha Fernandez-Bradley,
Classifieds
[email protected]
Advertising Offices
Western Canada Terry Ohman
Tel: (604) 657-2100 [email protected]
Alberta Greg Ohman
Tel: (403) 804-3497 [email protected]
Southern Florida Dino Torres
Tel: (305) 775-8734 Fax: (305) 477-6607
[email protected]
Northern Florida Gillian Harper
Tel: (954) 933-2786
[email protected]
Hawaii Laurie Doerschlen, Media Links
Tel: 808-737-4621 Fax: 808-737-2695
[email protected]
Brazil Claudio Dasilva
Tel: 1-954-647-6464
[email protected]
Mexico Paloma Martinez, Towmar Inc.
Tel: 52 55 2122-3900 Fax: 52 55 5395-4985
[email protected]
Central & South America Lillian Martinez
Travel Representations & Marketing
Tel: 305-476-1130
[email protected]
Subscriptions: $80 - 1 year (Canada), $140 - 2 year
(Canada), plus applicable taxes.
$120 US funds - 1 year (Foreign). Airmail rates on request.
Price per single copy $3.00 (plus applicable taxes).
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Product Sales Agreement No. 40063078. Return undeliverable
Canadian addresses to: Circulation Dept., 310 Dupont St.,
Toronto, Ont., M5R 1V9 email: [email protected] ISSN 1994-3133.
Published 47 times per year
Copyright 2015 PRINTED IN CANADA
W.H. Baxter
- 1919 – 2004
Founder
David McClung, President
[email protected]
Wendy McClung, Executive VP, Operations
[email protected]
We acknowledge the support of
the Government of Canada
4 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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12/17/2015 1:08:46 PM
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12/17/2015 12:55:21 PM
Trade talks Texas
on Ontario visit
GREG COATES
A group of Texas tourism types recently made
the rounds in Toronto and southern Ontario to
update the trade on all that the Lone Star State
has to offer.
With plenty of access, including direct Air
Canada service to Dallas-Fort Worth, Houston and
Austin, Texas, is easy to get to and only a 2.5-hour
flight away – making it a viable destination for
weekend getaways, officials told Canadian Travel
Press, adding that the state is competitively priced,
which helps make vacation dollars go further, especially when it comes to things like accommodation,
dining and green fees.
Cities such as Dallas and Houston also offer
CityPass savings, featuring 50% off top attractions.
Austin
Known as the Live Music Capital of the World
(with more than 250 venues), Austin is one of the
fastest-growing cities in the US, and one that is
attracting more and more tourists every year.
The city is seeing a surge in accommodation
offerings, including the recent opening of 1,012room JW Marriott Austin, the largest JW Marriott
in the Americas. On tap is the Hotel ZaZa, set to
open in 2017, and a US$370-million city centre
hotel, managed by Fairmont Hotels & Resorts. It
will feature more than 1,068 rooms and be located
directly east of the Austin Convention Center –
linked by the Red River Canopy Walk.
Coming attractions include NLand Surf Park,
the only inland surfing destination in North
America. Austin will also host the PGA World
Golf Championships-Dell Match Play, March 23-27,
2016, at Austin Country Club.
Houston
Houston, meanwhile, is currently undergoing a
US$1.5-billion investment in its downtown convention district, as the city prepares to host the Super
Bowl in 2017. A new 1,000-room Marriott Marquis
Hotel is part of the project.
On the attraction side, Space Center Houston
will open a new eight-storey-tall multiple-exhibit
complex featuring a shuttle replica mounted on
top of the first shuttle carrier aircraft, the NASA
905, in January. The plane will have multiple
exhibits that explore innovations, science and
technology. Visitors will be able to see inside the
cockpit and learn how the plane was retrofitted to
carry the shuttle.
Reps from Vermont ski resorts in Toronto
Vermont:
Let it snow!
ANN RUPPENSTEIN
Fresh powder isn’t the only thing hitting
• Stowe Mountain Resort & Lodge will
the slopes in Vermont. Coinciding with
have a new mountainside outdoor
the recent 2015 Snow Show, representaskating rink, indoor rock climbing and
tives from the state’s ski resorts were in
fat-tire mountain biking. “Most recently,
Toronto to share news and developments
we’ve invested hundreds of millions of
happening both on and off the mountains. dollars into amenities at the mountain
“Last year was a record year for the
to make it on par with the best and most
snow season in Vermont,” said Parker
world-class destinations,” says Jeff Wide
Riehle, president of the Vermont Ski
of Stowe, which will also launch a new
Areas Association (VSAA). “In fact, the
development and clubhouse in winter
last three years were the best three years
2016.
we’ve seen in a long time, so we’ve got a
• Following the success of a six-passenger
tremendous amount of momentum
bubble chair with heated seats last year,
coming up for this next season.”
Okemo Mountain Resort is putting in
With an annual average of 1.7 million
another four-passenger bubble chair, a
Canadian visitors, Canada remains a
fi xed-grip lift, a new trail and snowmajor market for Vermont. Weekly nonmaking at Jackson Gore. “We’re up to
stop direct air service between Toronto
120 trails and 21 lifts, so building every
and Burlington have kicked off for a fift h
year,” says Okemo’s group sales manager
year on Porter Airlines with flights availBetsy Mckeever.
able Thursdays, Fridays, Saturdays and
• At Mount Snow Vermont, updates
Sundays until April 2016.
include a new snowmaking pipe to maxiFollowing are some of the developmize 645 recently installed guns. “We’ll
ments that will catch the eye of visitors
be able to make a whole lot more snow in
and ski enthusiasts”:
marginal temperatures, build up those
• Sugarbush Resort replaced a double lift
bases for springtime,” says the company’s
with a new quad lift, increasing uphill
Jack Fagone. Mount Snow Vermont is
capacity from 748 to 1,800 people per
also in the middle of a $52.5-million
hour. The resort is also planning a food
capital enhancement project.
See VERMONT page 8
and wine festival for September.
6 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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12/17/2015 3:50:24 PM
Shark tourism puts bite
into conservation efforts
TED DAVIS
It’s a big job, but some
progress has been achieved
in building marine tourism initiatives that help
stymie the destruction
of marine life resources
in the world’s oceans.
These early inroads
have the potential to help
restore the badly damaged
sea life populations back
to health.
For instance, “Sharks:
Restoring The Balance” is
a project sponsored by the
World Wildlife Fund that
raises the awareness of the
crisis posed by the overfishing of sharks, as well
as rays. It demonstrates
that preserving the lives of
these creatures for viewing
by tourists is ultimately
more profitable than killing them for sale as food.
About 100 million sharks
are killed annually, vastly
depleting the shark populations – often just for
the fins used in a Chinese
soup dish.
But global shark tourism
operations are now generating revenues of about
US$314 million per year,
and this amount is growing, says the WWF. The
Shark Reef Marine Reserve
in Fiji, which offers shark
dives, is regarded as a successful model. It charges
a levy of about US$9 per
diver (on top of other diverelated fees) that is used
for the conservation of the
reef, and thus the sharks,
rays and other sea life.
Rays, like the giant
manta ray, also have a
great potential for building more income alive and
swimming rather than
dead on a fishing boat.
“A fisherman will sell a
manta ray for a one-time
price of about $500,” says
Andy Cornish, director of
the “Restoring the Balance” project. “That same
manta ray has the poten-
tial to generate about $1
million in tourism viewing
income over the course of
its lifetime,” he said.
DECEMBER 21, 2015 • CANADIAN TRAVEL PRESS • 7
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Karisma
Continued from page 1
“I’m grateful for their partnership and
have many happy clients because of it. I’m
honoured by their acknowledgement.”
This year a new Elite category was introduced, highlighting vacation consultants who
exceeded the Diamond Level 5 sales category,
which was previously the highest. Sandra
Lombardi of Redtag.ca and Matt Soloway
of LUXE Destination Weddings, both from
Toronto, were among five recipients of the
new award.
“It’s an honour to be recognized by Karisma,”
says Soloway, who has multiple wins under
his belt, and also received awards for Top 10
Producers Azul Hotels and Top 10 Wedding
Producers – Azul Hotels. “LUXE has been
involved with the GIVC awards since day one,
and we will continue to promote their brands
to our wedding clients.”
Another seasoned winner is Pamela Walker
of I Do Weddings Away in Calgary, Atla., who
has attended the awards since getting married at the Azul Sensatori six years ago. This
year Walker, a top Canadian producer for the
last five years and a top wedding producer,
won awards for Diamond Level 5 and Top 10
Wedding Producers – Azul Hotels.
“This is the one big event I look forward to
every year, and I cherish my relationship with
Karisma,” she says. “Without them, my business might not be as successful as it is today.”
First-time winner Cristina Fedor of AMA
Travel, Edmonton, Alta., who earned Diamond
Level 5 status, already has her sights set on
being an Elite agent next year.
“It is wonderful to have a hotel chain that I
can fully support and to have that recognized
and be appreciated,” she says. “This is my
first year to achieve any level of status with
Karisma, but it won’t be my last. I’m really
looking forward to the new properties that are
being built right now that will allow me to sell
Karisma to even more groups.”
Along with winning the social media challenge for posting photos and tweets leading
Vermont
Continued from page 6
• Smugglers’ Notch, which made snowmaking improvements over the last three
seasons, is featuring 400 new highefficiency snow guns and new snow gun
placement, as well as a new kid-friendly
learning area for three- to six-year-olds.
“Our average annual snow fall is about
300 inches,” says Rob Aiken, senior sales
director of group vacations & meetings at
Smugglers’ Notch. “We do early morning
runs if you want to sign up to come to the
top and do the first tracks.”
Award winners for Top Tour Operators in Canada, pictured at the El Dorado Royale in Riviera Maya,
Mexico, are (l-r) Paula DeCampos, Transat Tours Canada, Matthew Djorsev, WestJet/WestJet
Vacations and Judy Munden, Air Canada Vacations.
up to the awards, Lori Gold of The Travel
Network in Toronto picked up plaques for
Top Growth by region – Central Canada and
Diamond Level 5.
“The support I get from Karisma helps me
sell the properties with confidence, and know
that my clients will be well taken care of,” she
says. “I myself have stayed and vacationed at
their properties over 15 times in the past six
years. It’s my favourite resort company, so it’s a
no-brainer to sell it to my clients.”
Meanwhile, Sue Thomson of Tier One Travel,
Calgary, Alta., received the Top Growth by
region award for Western Canada.
•“We continue to accept Canadian dollar at
par,” says Jays Peak Resort’s Toland.
• And Killington Resort is set for a $1.2million restaurant, following the recent
completion of a $3.5-million adventure
centre and a $7-million peak lodge, and
ongoing upgrades to lift drives. “We also
have a Yurt tucked away in the woods
where you ride in a 30 person sleigh, towed
by a Snowcat up some ski trails under the
stars into the woods,” says Killington’s
Michael Joseph. “You have a beautiful fivecourse meal prepared for you, all served by
candlelight.”
“Recognition is always welcome and especially so from an organization that is itself so
well regarded,” she says.
The other regional winner for Quebec &
Atlantic Canada went to Shawna Stanhope
of Destinationweddings.com in Upper
Tantallon, NS.
“Canadian agents are very important in
growing sales in Canada,” says Portman. “The
Canadian winners are not only passionate
brand ambassadors, they are savvy business
leaders… In the Riviera Maya alone, consumers are overwhelmed by hundreds of options.
All of our Canadian winners are very experienced in the industry and understand the
importance of the guest’s experience, not just
their price point.”
On the wholesale side, Transat Tours
Canada, WestJet Vacations and Air Canada
Vacations were awarded as Top Tour Operators
in Canada. Portman says these Canadian
operators are key to Karisma’s success.
“We are pleased to partner with a high
value partner such as Karisma who has a
class of product all its own, delivering a great
guest experience to our mutual clients,” says
Matthew Djorsev, agency sales, Ontario and
Manitoba at WestJet/WestJet Vacations, who
picked up the award on behalf of the company.
The evening culminated with cash giveaways
for agents, totalling US$150,000.
8 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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Jardines del Rey propels Gaviota growth
IAN STALKER
Cuban tourism division
Gaviota is strengthening its
position in Cuba’s Jardines
del Rey archipelago, which
in turn is bolstering its
position throughout the
country.
Gaviota’s Fank Oltuski
told delegates to Cuban
tourism show FITCuba –
held on the Jardines del Rey
retreat of Cayo Coco – that
the 2014-2015 season saw
Gaviota open two “major”
properties in Jardines del
Rey, among them the Meliá
Jardines del Rey, a 1,176room property that hosted
the show.
That in turn pushed the
overall number of Gaviota
hotel rooms in Cuba to
24,000, about a third of all
hotel rooms in the country.
Oltuski noted Gaviota
deciding to open other
hotels in Jardines del Rey
this year, including the
Warwick Ocean Cayo Santa
Maria and the Casa del Mar,
both 800-room properties.
Another new Jardines del
Rey arrival is the 482-room
Iberostar Playa Pilar in
nearby Cayo Guillermo.
Oltuski noted Gaviota
is opening hotels in other
parts of Cuba, including
Cuba’s prime resort destination of Varadero, where
Gaviota had 12 hotels and
over 8,000 rooms as of May.
Gaviota also decided to
begin offering Varadero’s
Blue Ocean View this
year, and more hotels are
expected to come on line
in 2016 and 2017.
Oltuski praised the Meliá
Marina Varadero, which has
“brought us many insights
into the future of sailing
and yachting in Cuba.” The
islands off the shores of
Villa Clara, Ciego de Avila
and Camaguey could begin
attracting large numbers
of yachters as the tourism
infrastructure in those
locales expands, he said.
“This forces us to give
Gaviota now has 35
maximum priority to the
“modern catamarans,”
nautical, considering the
Oltuski continued.
exceptional conditions of
Oltuski said Gaviota
these destinations for diving, has “excellent hotels” in
sport fishing, recreational
the eastern Cuban provboating among other offerince of Holguin and a
ings,” he told the audience.
dolphinarium.
Oltuski said Gaviota
wants to have nearly 50,000
rooms at 2020, a goal that he
conceded “requires a great
responsibility and effort.”
Major international hotel
groups now manage 87% of
Gaviota rooms, he reported.
Last year saw the number
of tourists visiting Cuba
top the three-million mark,
and Oltuski said Gaviota
believes Cuba can “exceed
that figure broadly in a
short time,” given current
tourism trends.
auténtica bliss
Spectacular beaches wrapped around a country
rich in history, culture and unspoiled nature.
This is Auténtica Cuba. Explore it at gocuba.ca
DECEMBER 21, 2015• CANADIAN TRAVEL PRESS • 9
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photo courtesy/ TED DAVIS
Hawaii weathers
dip in Cdn. dollar
TED DAVIS
The sweet call of Hawaii has ensured that arrivals there have continued to grow at a robust rate since 2009, when the financial downturn
conspired to squeeze holiday traffic. After that, arrivals multiplied and
airline capacities/frequencies stayed on pace, ramping up in concert
with demand – which continues to be strong around the world.
Canada is a case in point, and this year, happy consumers have more
choices on when they want to fly to Hawaii, from which city, and to
which of the islands in the Hawaiian chain.
There is significant extra capacity into Hawaii this winter, especially
from Western Canada. Air Canada have doubled their capacity this
winter from last, and WestJet are using their new 767-300ER aircraft
on Hawaiian routes, meaning a significant increase in the number of
available seats. Air Canada are also reintroducing their seasonal twice
weekly 767-300ER service from Toronto on Dec. 20.
But there are potential downsides to this capacity growth strategy,
which relies on willing consumers to be a success. Canadian decisions
to spend holiday time on a Pacific island that uses US currency are now
being affected by a weaker loonie against the American dollar. And this
may impact Canadian arrivals to Hawaii.
“Flight Centre has not seen a reduction in demand to Hawaii, or in
transborder travel in general, due to the current exchange rate,” says Mike
Friend, vice-president – Product and Wholesale, Flight Centre Canada.
“We have seen some cases where our customers are still travelling, but
they may reduce the length of their stay by one or two nights,” says Friend.
Despite a weak Canadian dollar, Hawaii is seeing strong numbers from Canada.
But Hawaii market nuances may have more pitfalls in store for Hawaii
travel sellers in Canada, also associated with the weaker currency.
“The issue of inventory from point-of-sale Canada has become
more critical with the recent decline of the dollar,” says Friend. “This
is because both the Japanese and American markets to Hawaii pay a
higher price for a room than the Canadian market does. Both these
markets also traditionally book earlier than the Canadian market.”
As a result, it is very difficult for the Canadian tour operators to get
discounted rooms, as Hawaiian hoteliers are more motivated to do
business with American and Japanese buyers, says the VP. The hoteliers will thus allocate more of their rooms to those markets, he says.
This may be an extra, unwelcome factor that the Hawaii sector faces
as it works to drive demand. “With all the extra air capacity from
Canada, there is the potential for an imbalance between air seats and
available rooms,” says Friend.
Nevertheless, the Conference Board of Canada says the islands are
still flying high as a travel destination for Canadians, ascending, in fact,
to third place in its travel intentions list for US destinations. Trailing
only Florida and California (and tied with Nevada/Las Vegas), 5.8%
of Canadians polled said they plan to travel to the islands this winter.
Key factors, says the board’s Jennifer Hendry, include increased lift.
Norwegian Cruise Line says ‘Aloha’ to Hawaii
GREG COATES
Agents with clients looking
for a new way to explore
the islands of Hawaii can
now turn to Norwegian
Cruise Line (NCL), and
take advantage of a special
promotional offer.
NCL’s Freestyle Choice
Hawaii allows guests who
book a new cruise through
April 29, 2016 added value
offers of up to US$980.
Guests who book a new
seven-day interisland
Hawaii cruise for sailings
through April 29, 2017
aboard Pride of America
in any stateroom category will have the freedom to select one of
four offers to enhance
their cruising experience
including a free one-night
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pre-cruise hotel stay, a
free Specialty Dining
Package, free prepaid
gratuities for the first
and second guest in the
stateroom, or free $50
per port shore excursion
credits in up to four ports.
Those booking a suite will
receive all four offers, turning their cruise into a nearly
all-inclusive experience.
The port-packed itinerary gives guests the
opportunity to explore
the islands of Hawaii
on seven-day interisland
cruises, year-round from
Honolulu. Offering nearly
100 hours of port time,
Pride of America visits
Hawaii’s four main islands,
including an overnight in
Kahului, Maui; an overnight in Nãwiliwili, Kauai;
stops in Hilo, Hawaii and
Kona, Hawaii; as well as
an afternoon cruise by the
Nãpali Coast.
(www.ncl.com)
10 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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Hawaiian introducing
new premium cabins
GREG COATES
In a move designed to upgrade the customer
experience, Hawaiian Airlines will introduce new luxury design elements in its A330
premium cabins, including the addition of
180-degree lie-flat seats.
“We have designed an experience that will
usher in a new era in premium service to Hawaii, one that resulted from a thorough review
of guest feedback and intensive research to develop a best-in-class product for our long-haul
aircraft,” commented Mark Dunkerley, president and CEO of Hawaiian Airlines. “Together
with our partners at Optimares and PaulWylde,
we have created a truly bespoke design that
delivers world-class comfort and style, while
staying true to our island roots. Whether travelling for business, with family or on a romantic
retreat, the new premium cabin evokes an
engaging bold, contemporary sense of Hawaii,
complemented by the warm aloha spirit of our
cabin crew. We’re creating an environment of
tranquility and comfort in the air.”
The 180-degree seats will use
an innovative seat platform to
fold into 76-inch beds, maximizing living space for travellers,
while providing options for both
Comfort will be the order of the day next year as Hawaiian Airlines
privacy and a shared flight experi- rolls out new luxury premium cabins aboard its A330 aircraft.
ence. They will also feature an
advanced inflight entertainment experience
ration ideally suited for couples and families
powered by the next generation of large-fortravelling to Hawaii.
mat tablets and equipped with a telescoping
The first newly outfitted aircraft is expected
tablet arm that adjusts to optimize viewing
to enter Hawaiian’s long-haul network in the
angle and comfort.
second quarter of 2016. The airline will begin
Hawaiian worked with West Coast-based
installing lie-flat seats in the remaining 22 A330
brand and design consultancy PaulWylde to
aircraft in September of 2016 through 2017.
translate the airline’s signature design lanAs part of the cabin redesign, the airline
guage, rooted in the natural colours and
also announced it will add 28 additional
forms of the island landscape, into the cabin
Extra Comfort seats on each A330 aircraft
experience. The design will incorporate flowin response to growing demand for its
ing curves evocative of the winds and ocean,
premium economy service. The Extra Comwhile marrying organic textures, pops of
fort option features 36 inches of seat pitch,
bright saturated colour, and luxury materials
priority boarding at the gate, complimentary
like leather from Poltrona Frau.
on-demand in-seat entertainment and a
The seats will be installed in a 2-2-2 configu- personal power outlet.
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DECEMBER 21, 2015 • CANADIAN TRAVEL PRESS • 11
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Goway showcases Mexico’s less-visited sides
IAN STALKER
Goway’s Latin America program has moved
northward.
The latest addition to the program is Mexico,
with Goway’s Don Forster telling a Toronto
audience that Goway’s program to the northernmost Latin America country differs markedly from what most other tour operators offer
in the world’s largest Spanish-speaking country.
“We’re talking about the other side of
Mexico,” he said of a program that goes
“beyond the beaches.”
Goway added Mexico to its Latin America
lineup in September, and Forster said the bulk
of it focuses on an area ranging from Mexico
City to the country’s frontier with Central
America.
Goway is showcasing the likes of pre-Columbian archeological sites, natural attractions,
Mexican cuisine and colonial cities.
Among archeological sites singled out by
Forster are the Mayan ruins of Chichen Itza,
which Forster labelled the “Machu Picchu of
Mexico.”
But he added, there are many other Maya
sites – such as “very picturesque” Palenque
and Uxmal – that are also interesting and don’t
draw the large crowds that Chichen Itza does.
Indeed, Mexico’s Yucatan has “ruins, ruins
and more ruins,” said Forster, who added that
those exploring the region with Goway can stay
in “classical haciendas” that now serve as hotels.
On hand for Goway’s Toronto event were Goway’s Don Forster and Ben Stasiuk, Susana Moreno of the
Mexico Tourism Board, and Goway’s Sam Cattar and Aubrey Schmidt.
Forster praised other aspects of Goway’s
Mexico program, such as “stunningly beautiful” colonial cities; the city of Tequila, where
visitors can be familiarized with the production of the alcohol of the same name; and
northwestern Mexico’s Copper Canyon, which
he said is deeper than the Grand Canyon of
the southwestern United States. “It’s big, it’s
beautiful, it’s stunning.” The Copper Canyon
offers “one of the top rail journeys in the
world,” he continued.
Mexico City serves as a base for much of
Goway’s program, and Forster pronounced its
Museum of Anthropology as “one of the best
museums in the world.”
A visit to the Mexican capital can also provide
savings on dental work, he continued, saying he
knows of someone who paid $6,000 for dentistry
there that would have cost $20,000 here.
Forster said “security is not an issue” in the
parts of Mexico Goway offers.
He added that those wishing to explore
interior Mexico and end their trip with a
couple of days in a beach resort can do so.
“We’re not focusing on the beaches, but we’re
not ignoring the beaches.”
Canadian artists illustrate Ecuador campaign
TED DAVIS
Four lucky Canadian artists who travelled
to Ecuador in the fall to help illustrate a new
tourism campaign, are now
exhibiting the works that
were produced as a result of
the trip.
A total of 18 multi-discipline contemporary artists,
photographers and travel
bloggers from four countries
flew into Quito in September
for a seven-day expedition to
experience one of Ecuador’s
four worlds: the Andes,
Amazon, Pacific Coast and
the Galapagos Islands. Their work is part of
a $10-million tourism campaign launched
by the Ministry of Tourism Ecuador, called
“Feel Again” at www.feelagainproject.com.
The Feel Again Project tells the world
about the wonders of Ecuador
through the eyes of international artists from diverse
disciplines. The goal is to
position Ecuador as a tourist
destination in key markets,
by stimulating interest in
the destination amongst
non-traditional segments.
The target audience has been
people between the ages of
30 and 45 from the US, UK,
Germany and Canada.
The art works were completed at the end
of October, and were used in several ad and
billboard campaigns in Canada until late
November. The art works can still be seen on
the Feel Again web site and will be featured
in a documentary to be released in the
spring.
Travelling to Ecuador were Canadian artists Benoit Paille, Jeff Bartlett, Jesse Louttit
and Richard Leong. They took inspiration
from the culture and beauty of Ecuador to
produce paintings, photographs and videos
based on their experiences.
The Ministry of Tourism of Ecuador aims
to make tourism a key instrument in the
long-term social and economic development
of the country. Its goal is to convert Ecuador
into a regional tourism powerhouse, showcasing it as a unique destination in terms of
its natural and cultural heritage.
12 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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115
Destinations
22
Countries
You call it South America.
We call it Home.
Canadian travelers can now enjoy TAM Airlines'
award-winning service from TORONTO* to NEW
YORK with continuing service to SÃO PAULO and
RIO DE JANEIRO. Passengers can also connect in NEW
YORK to LAN Airlines flights to LIMA or SANTIAGO.
These are some of the wonderful benefits of flying
with LAN and TAM Airlines:
•
•
•
•
•
Free baggage allowance**
Full-flat seats in Premium Business Class
Complimentary food and beverages
Individual on-board entertainment
Access to the largest network within
South America, and much more!
**Different baggage allowance may apply based on the
route and/or ticket class
We are LAN we are TAM and together…
We are South America.
2015 © LATAM AIRLINES GROUP S.A.- All rights reserved.
1221PG13.indd 13
* Flights also available from more cities in Canada
with our partner carriers via LATAM’s gateways in
New York, Miami, Los Angeles and Orlando, with
continuing service to South America.
12/17/2015 1:10:48 PM
“The paradox of the digital economy is that we need to be more human in our interactions.
Customers want us to be nearer to them and with a more personalized approach.”
— Alison Broussy, Vice President of Business Intelligence, Accor Distribution and Marketing
Please send your answer to:
“Where in the World?” at [email protected]
Surprisingly ranked
the fourth-largest
attraction in this
town full of attractions, there are in
fact several markets
that are collectively
grouped together as
one, centred around
a canal and lock complex. From souvenirs
to clothes, crafts,
antiques and food,
one could easily
explore for the entire
day. Originally a
Sunday market, the
complex now goes in
some shape or form
all week. When done,
it’s quick walk to one
a mammoth urban
park for a little down
time. Where in the
world is it?
Gear To Go
A guide to some of the amazing devices that make travel a little bit
easier, or more fun
Health o meter nuyu Activity Monitor
This device helps users get active by coaching health and wellness goals
with motivational tips and has an OLED display to check stats on the go
It is one of the only sub-$50 monitors with a display that conveniently
shows the user’s progress in real-time on OLED screen, so they know how
many more steps needed to take to reach the goal.
As well, it helps one understand the data by working with nuyu Coaching Plans, 12-week goal-oriented wellness programs that work with the
mobile app, so users don’t have to go it alone.
It tracks steps, calories burned, distance, light, deep and restless sleep,
and wirelessly sends data to the free nuyu app, so users can keep track of
how active they’ve been.
It is water resistant up to 30 meters, and the replaceable battery lasts for
up to four months, with no charging needed.
The Exercise Mode records time, steps, distance and calories burned
from specific activity, while an app integrates with Apple HealthKit,
available on Google Play and the iTunes Store.
Users can wear
it on their wrist,
in their pocket,
or clipped under
their clothing;
Interchangeable
wristband is
available in black,
plum, kiwi, watermelon, light blue,
and navy.
It is available at:
www.healthometernuyu.
14 • CANADIAN TRAVEL PRESS • DECEMBER 21, 2015
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Lake Louise hotels, as well as guest
services at the Sheraton Athlone
Hotel. He has a bachelor of business in Tourism & Hospitality
Management from the Athlone
Institute of Technology in Ireland.
He is based in the Ottawa area
and can be reached at 613-8941076 or [email protected].
APPOINTMENTS
Air Canada
Leisure Group
Air Canada has appointed Craig
Landry, currently vice-president,
marketing at Air Canada, president
of the Air Canada Leisure Group.
In his new position, Landry will
be responsible for the integrated
leisure group, which consists of
Air Canada Vacations and the
leisure airline Air Canada rouge.
Landry was appointed vice-president, marketing at Air Canada in
August 2010 and
was responsible
for eCommerce,
Product Design,
Brand Management, AdvertisLandry
ing, Marketing
Communications, Digital Marketing, Social Media, Sponsorships,
Loyalty, Partner Marketing, CRM,
Marketing Analytics, and New
Product Development. Prior to
this, he was senior vice-president,
Commercial for Aeroplan Canada. He began his airline career at
Air Canada in 1994 where he held
a variety of positions primarily in
Pricing, Yield Management and
Network Planning.
Casa de Campo Resort
& Villas
Tyler Lovenuk has been appointed
to the newly created position of
director of sales, Canada, for Casa
de Campo Resort & Villas. In his
new role, Lovenuk
will be responsible for liaising
with the travel
trade including
tour operators,
Lovenuk
consumer promotions and events promoting
the resort. Lovenuk brings with
him experience as Fairmont Gold
Supervisor at both the Fairmont
Palliser and Fairmont Chateau
Transat
Transat Tours Canada has
appointed Fiona Schonewille to
the position of Business Development Representative for Vancouver and Vancouver Island.
Fiona joins
Transat, with an
Schonewille
impressive retail
sales background within the travel
industry. She can be reached at
[email protected] or
1-888-690-4261, ext. 3604
CORRECTIONS
Just You brochure
In the Just You insert of the Nov. 23
edition of Canadian Travel Press,
a wrong phone number was given.
The correct number to request a
Just You brochure, or for reservations, is 1-844-726-6956.
Korean Air and the Korea Tourism Organization
(KTO) took time during their recent holiday season
gala near Toronto to honour long-time Korean Air employee Danny Tse,
who has retired after 38 years with the airline (28 of those in Canada).
Tse (c) is pictured with the KTO’s Doojo Kim and Jaemun Mun Hwang,
Korean Air.
Happy trails:
include: Humanitarian: Scott
Allison, vice-president, Owner &
Franchise Relations & Operations,
Marriott Hotels of Canada;
Human Resources: Carolyn
J. Clark, senior VP, Human
Resources Americas, FRHI Hotels
& Resorts; Green Key Energy &
Environment: Pemberton Valley
Lodge; Green Key Meetings: The
International Centre. The Hall of
Fame Awards of Excellence will be
presented at the Hotel Association
of Canada’s conference on Feb. 29
and March 1, 2016 at the Hilton
Toronto Hotel.
Carnival picture
A front page picture of the
Nov. 30 issue of Canadian Travel
Press incorrectly said the picture
was taken on the Carnival Vista,
when it was in fact taken on the
Carnival Sunshine.
WINNERS
HAC Hall of Fame
The Hotel Association of Canada
(HAC) has unveiled its 2015 Hall
of Fame Awards of Excellence
winners. The Hall of Fame Awards
Program was developed by the
HAC to recognize those of its
members (individuals, companies
or properties) that have demonstrated significant accomplishments, exemplary leadership and
tireless commitment to Canada’s
lodging industry. Winners are
recognized in four categories.
The winners of the 2015 Awards
of Excellence in each category
DECEMBER 21, 2015 • CANADIAN TRAVEL PRESS • 15
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