vol18 - part 1.3

Chronic Dialysis
ABOUT DaVita KIDNEY CARE
DaVita Center Becomes First
Accredited Stand-Alone Dialysis
Clinic in Malaysia
Malaysian Society for Quality in Health Honors DaVita at a Ceremony in Kuala Lumpur
DaVita Kidney Care, a division of DaVita HealthCare Partners Inc. (NYSE: DVA) and a leading provider of
kidney care services, today announced that its Jalan Tun Razak center in Kuala Lumpur, Malaysia became
the first stand-alone dialysis center in the country to receive a four-year accreditation in chronic dialysis
treatment from the Malaysian Society for Quality in Health (MSQH).
The accreditation certifies that DaVita has achieved substantial compliance in all core standards and other
safety measures recognized by the MSQH and the Malaysian Council on Chronic Dialysis Treatment
Standards.
“It is an honor to be recognized by the Malaysian Society for Quality in Health as it further validates DaVita’s
commitment to continuous quality improvement in Malaysia,” said Dennis Kogod, president of DaVita
HealthCare Partners International. “DaVita will continue to elevate the level of care needed to improve the
health and quality of life for patients with chronic kidney disease.”
DaVita Kidney Care is a division of
DaVita HealthCare Partners Inc., a
Fortune 500® company that, through
its operating divisions, provides a
variety of health care services to
patient populations throughout the
United States and abroad. A leading
provider of dialysis services in the
United States, DaVita Kidney Care
treats patients with chronic kidney
failure and end stage renal disease.
DaVita Kidney Care strives to improve
patients' quality of life by innovating
clinical care, and by offering integrated
treatment plans, personalized care
teams and convenient health-management services. As of March 31, 2014,
DaVita Kidney Care operated or
provided administrative services at
2,098 outpatient dialysis centers located in the United States serving approximately 165,000 patients. The company
also operated 75 outpatient dialysis
centers located in 10 countries outside
the United States. DaVita Kidney Care
supports numerous programs dedicated
to creating positive, sustainable change
in communities around the world. The
company's leadership development
initiatives and social responsibility
efforts have been recognized by
Fortune, Modern Healthcare, Newsweek and WorldBlu. For more information, please visit DaVita.com
CONTACT
DaVita completed a thorough application process including onsite surveys, education activities and
assessment of the quality, safety and use of services. The MSQH assessed DaVita against eight dialysis
treatment standards including: governance; access to care; human resources; hemodialysis treatment;
ethical practice and patient and family rights; prevention and control of infection; facilities and equipment;
and quality improvement activities.
Media:
“We continue seeking opportunities that will enhance our credentials and increase patient and physician
confidence in our ability to achieve leading clinical outcomes in the Asia-Pacific region and throughout the
world,” said Atul Mathur, president of DaVita Kidney Care in the Asia-Pacific region.
David Tauchen
+1 (303) 876-2802
[email protected]
For more information on DaVita's efforts in Malaysia please visit DaVita.com/MY.
http://www.davita.com/
DaVita and DaVita HealthCare Partners are trademarks or registered trademarks of DaVita HealthCare
Partners Inc.
21
MSQH UPDATE | VOL 18
The MSQH may accredit any healthcare facilit� defined by
The Private Healthcare Facilities and Ser�ices Act 1998,
which defines healthcare facilit� as any premises in which
one or more member of the public receive healthcare
ser�ices. Similar healthcare facilit� in the public sector is
also eligible to be sur�eyed and accredited.
To be eligible for an accreditation sur�ey by MSQH, a
healthcare organization shall:
Be a member of MSQH;
Be a healthcare organization operating in Malaysia,
either in the public or private sector;
Be a provider of ser�ices for which the MSQH have
applicable Accreditation Standards;
Have a cur�ent and valid "license" as required by the
Minist�� of Health, or any other relevant healthcare
reg�lating body;
Have been in f�ll operations for a minimum of t�elve
(12) months prior to the sur�ey date;
Ensure the availabilit� of all ser�ices necessar� to f�lfill
the organisation's mission and objectives. (These
ser�ices may be provided on site, or may be provided
off-site by par��erships with acceptable communit� or
regional resources);
Complete and ret�r� a "Sur�ey Application For�" to
MSQH. The application must be sig�ed by the
Person-in-charge of the dialysis cent�e or an equivalent
person with overall authorit� and responsibilit� for the
healthcare facilit�.
CHRONIC DIALYSIS SURVEY
ELIGIBLITY CRITERIA
The Chronic Dialysis Treat�ent Standards is applicable to
all haemodialysis facilities and ser�ices in Public sectors,
Private sectors and NGO’s. These facilities and ser�ices are
either hospital-based or ‘free standing’ and provide only
chronic haemodialysis t�eat�ent.
The Chronic Dialysis Treat�ent Standards were developed
in collaboration bet�een the members of the Malaysian
Societ� of Nephrolog�, National Kidney Foundation,
Minist�� of Health (MOH) and MSQH. These standards
were developed based on the ISQua Accreditation
Federation Council principles and philosophy on standards
development.
The pur�ose of these standards was to ensure safe medical
practice, patient safet� and qualit� ser�ice at the
haemodialysis facilities and ser�ices.
The standards cover the following areas:
Standard 1 : Gover�ance
Standard 2 : Access to Care
Standard 3 : Human Resource
Standard 4 : Haemodialysis Treat�ent
Standard 5 : Ethical Practice
Standard 6 : Prevention and Cont�ol of Infection
Standard 7 : Facilities and Equipment
Standard 8 : Qualit� Improvement Activities
List of Clinics with current
Accreditation Status
as at 31st March 2015
WILAYAH PERSEKUTUAN
IMU Specialist Clinic
Klinik Kesihatan Putrajaya, Presint 9
SELANGOR
Klinik Waqaf An-Nur Bukit Indah
Klinik Wakaf An-Nur Ijok
Klinik Waqaf An-Nur Sabak Bernam
SARAWAK
Klinik Waqaf An-Nur Sarawak
BRUNEI
Penaga Health Centre, Brunei
At the accreditation sur�ey, the sur�eyors identif� and commend on areas of excellence as well
as highlight any oppor��nities for improvement, using cur�ently accepted standards as the
benchmark. The obser�ations of the sur�eyors, together with individual recommendations on
the accreditation stat�s by each member of the sur�ey team are collated by the Chief Sur�eyor,
who will for�ard this composite result with a final Chronic Dialysis Treat�ent Sur�ey Repor�
to MSQH.
The final accreditation stat�s decision is made based on a review of the Chronic Dialysis
Treat�ent Sur�ey Repor� and recommendations of the sur�ey team by a panel of t�o (2)
Councillors, selected from the members of the Malaysian Council of Healthcare Standards
(Chronic Dialysis), a body chaired by the National Kidney Foundation Malaysia.
Names of organisation shall be ex�unged before the sur�ey repor� are sent to the Councillor
for voting. Each Councillor vote on the repor� individually and they are not infor�ed who the
other councillors are. The results from the three (3) Councillors are then agg�egated by the
MSQH Secretariat. This will deter�ine the Accreditation Stat�s of the organisation.
Three categories of Accreditation awards may be awarded, depending on the level of
compliance to standards attained by the healthcare facilit� which is undergoing the
accreditation sur�ey process
4
YEARS
ACCREDITATION
NON
ACCREDITATION
DELAYED
ACCREDITATION
A four-year Accreditation is awarded to those facilities, which in the opinion of MSQH,
substantially comply with the MSQH healthcare standards. It should be noted that the
healthcare facilit� must achieve substantial compliance in all Core Standards and other Safet�
Standards, to achieve four (4) - year Accreditation.
Accreditation cannot be awarded to a facilit� in which the sur�eyors have obser�ed and
repor�ed that a sig�ificant number of standards are not complied with. Facilities who are not
accredited are encouraged to implement the recommendations made in the Sur�ey Repor�
and to re-apply for sur�ey. It is recommended that a minimum of t�elve (12) months should
elapse, to allow time for remedial actions and rectification works, before the nex� sur�ey is
under�aken. The final award decision and the recommendations are for�arded by MSQH to
the Chief Executive Officer (CEO), the owner, or the chair of the gover�ing body of the sur�eyed
facilit�. Release of any confidential infor�ation per�aining to the facilit� will be subject to
written consent from the CEO, the owner or the chair of the gover�ing body.
A Delayed Accreditation is awarded to those facilities which have met the requirements of most
of the standards. A facilit� awarded a delayed accreditation is offered the oppor��nit� to
undergo a Re-Assessment within the six (6) months period. During the re-assessment, only
those areas of deficiency noted in the initial sur�ey are visited. However, this does not exclude
visits to other areas deemed relevant by the sur�eyors. The facilit� should have taken action on
the recommendations which were recorded by the sur�eyors at the initial sur�ey, and should
achieve substantial compliance to MSQH standards in order to qualif� for the four year award.
List of Dialysis Centre with
current Accreditation Status
as at 31st March 2015
Davita Seri Setia Dialysis Centre,
Kuala Lumpur
Province Wellesly Renal
Dialysis Centre, Penang
Medifund
Any questions on the Chronic Dialysis accreditation program
can be addressed to the MSQH email: [email protected].
22
MSQH UPDATE | VOL 18
ISQua
Fellowship Programme
Poh Yong Ting
BSc (Hons) Biotechnology
University Science Malaysia, Penang
Sr. Technical Officer
Yong Ting joined MSQH as Technical Officer in
December 2009. She is one year sabbatical away in
May 2013 and returned to MSQH in July 2014.
Her previous work experience include industrial
training as laboratory assistant at Bukit Mertajam
Specialist Hospital and over 2 years of working
experience in health care and retail in a private
pathology laboratory. Prior to joining MSQH, she
worked as a R&D executive in a food based company
until November 2009.
The ISQua Fellowship Programme is an internationally recognised
and respected programme delivering content to participants from
leading experts in the quality and safety in healthcare arena. With
participants from over 50 countries worldwide, this programme has a
truly international reach and provides participants with a platform to
network with peers and experts with similar professional interests to
themselves. The opportunity for learning with the ISQua Fellowship
Programme is vast and for those of you eager to learn about current
innovations in quality and safety, this is the programme for you.
To find out more about the Fellowship Programme click at the following link:
http://www.isqua.org/education/isqua-fellowship-programme/about
As ASQua/MSQH Member, you will receive an exclusive 20%
discount on the respective fees category.
To avail of the discount, please use discount Code: ASISQUA2015 at
http://www.isqua.org/education/isqua-fellowship-programme/register-now before the 31st of May 2015.
If you have any queries, please do not hesitate Yulianna Susla at
[email protected] anytime.
Arveender Kaur
Diploma in Nursing,
KPJ International College
BSc (Hons) Professional Practice in
Nursing, University of Greenwich.
Technical Officer
Arveender joined MSQH as Technical Officer in
August 2014. She graduated with a Diploma in
Nursing from KPJ International College and is
currently pursuing her Bachelor Degree. Prior to
joining MSQH, she worked in Ampang Puteri
Specialist Hospital as a State Registered Nurse for 5
years with experience in Medical-Surgical and
Emergency Services.
En Saifulhazmi Salihin was awarded the ISQua Fellowship in
November 2014. The ISQua Fellowship Programme is a
‘learner led’ programme that encourages participants to avail
themselves of a range of learning opportunities that already
exist, such as conferences; and to undertake opportunities,
created by ISQua, such as webinars, case studies, debates and
e-learning modules.
Each month ISQua introduces the Fellowship Programme
Participants who have most actively engaged with the ISQua
initiatives and educational activities. During his Fellowship
Programme, En Saiful received “Fellowship Participant for
July and August 2014” for all his hard work.
23
MSQH UPDATE | VOL 18
LIST OF HOSPITAL WITH CURRENT ACCREDITATION STATUS
as at 31 March 2015
-
KEDAH
1
2
3
4
5
6
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Hospital Kuala Nerang
Hospital Baling
Hospital Jitra
Hospital Yan
Kedah Medical Centre
Pantai Hospital Sungai Petani
46.
47.
48.
49.
50.
51.
52.
53.
PENANG
Hospital Balik Pulau
Hospital Kepala Batas
Hospital Sungai Bakap
Hospital Seberang Jaya
Gleneagles Penang
Loh Guan Lye Hospital
Lam Wah Ee Hospital
KPJ Penang Specialist Hospital
Pantai Hospital Penang
Penang Adventist Hospital
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
Hospital Bahagia, Ulu Kinta
Hospital Batu Gajah
Hospital Gerik
Hospital Kuala Kangsar
Hospital Selama
Hospital Seri Manjung
Hospital Slim River
Hospital Sungai Siput
Hospital Tapah
Hospital Teluk Intan
Hospital Fatimah, Ipoh
Pantai Hospital, Ipoh
KPJ Ipoh Specialist Hospital
Hospital Putrajaya
Gleneagles Kuala Lumpur
Institut Jantung Negara
KPJ Tawakkal Specialist Hospital
KPJ Sentosa Medical Centre
Pantai Hospital, Ampang
Pantai Hospital, Kuala Lumpur
Prince Court Medical Centre
73.
74.
75.
76.
-
54. Hospital Jelebu
55. Hospital Tampin
56. KPJ Seremban Specialist Hospital
MELAKA
57. Hospital Melaka
58. Pantai Hospital Ayer Keroh
59. Mahkota Medical Centre
JOHOR
60. Hospital Segamat
61. Hospital Sultan Ismail
62. Hospital Temenggong Seri
Maharaja Tun Ibrahim, Kulai
63. KPJ Johor Specialist Hospital
64. KPJ Puteri Specialist Hospital
65. Pantai Hospital Batu Pahat
Hospital Gua Musang
Hospital Pasir Mas
Hospital Tumpat
KPJ Perdana Specialist Hospital
TERENGGANU
NEGERI SEMBILAN
PERAK
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
KELANTAN
WILAYAH PERSEKUTUAN
PERLIS
SABAH
77.
78.
79.
80.
Hospital Kota Belud
Hospital Kunak
Hospital Tenom
Hospital Kudat
SARAWAK
81. Hospital Serian
82. Hospital Kanowit
Legend
PAHANG
Public Hospital
Hospital Jengka
Hospital Muadzam Shah
Private Hospital
SELANGOR
Hospital Raub
Hospital Sultan Haji Ahmad Shah,
Hospital Kuala Kubu Bharu
Temerloh
Hospital Selayang
70. Hospital Sultanah Hajjah Kalsom,
Hospital Sungai Buloh
Cameron Highlands
Hospital Tengku Ampuan Jemaah,
71.
Hospital Tengku Ampuan Afzan,
Sabak Bernam
Kuantan
Assunta Hospital
72. KPJ Kuantan Specialist Hospital
Columbia Asia, Puchong
DEMC Specialist Hospital
KPJ Ampang Puteri Specialist
Hospital
TM
KPJ Damansara Specialist Hospital
KPJ Kajang Specialist Hospital
KPJ Klang Specialist Hospital
KPJ Selangor Specialist Hospital
Accreditation
Pantai Hospital Klang
ORGANISATION
Sri Kota Specialist Medical Centre
Subang Jaya Medical Centre
The Malaysian Accrediting Body for Health Care Facilities and Services
Tropicana Medical Centre
(Recognised by Ministry of Health Malaysia, STANDARDS MALAYSIA and ISQua
66.
67.
68.
69.