a brochure of all the winners and shortlisted nominees

The
SHORTLIST
Who is your hospital hero?
Kindly supported by
www.nuh.nhs.uk/nuhonours
@nottmhospitals
Sue Saville –
our awards host
Sue Saville is a longstanding medical
correspondent and
has broadcast reports
on all of the major UK
news channels.
Sue initially worked as Chief Correspondent
for GMTV (where she secured a live
interview with Nelson Mandela). She
then turned to medical and health issues
and worked for ITV News as Medical
Correspondent for 12 years covering
everything from childhood obesity and the
‘postcode lottery’ of unequal healthcare in
Britain, to the development of swine flu,
and award-winning coverage of MRSA.
She currently works as an independent
broadcast and medical journalist.
Our staff are extraordinary people who do exceptional jobs.
Saying ‘thank you’ is a small gesture, yet has a big impact. It is a way of showing
our colleagues just how much we appreciate and value the work they do.
Recognising outstanding contributions and the dedication of our colleagues is
vitally important. NUHonours Awards is one of the many ways throughout
the year in which we say thank you to those colleagues who consistently
display our values and behaviours and go above and beyond what can
reasonably be expected to do the very best job for our patients, their
families and carers.
Many congratulations to everyone who has been nominated for an
award this year and in particular to those who have been shortlisted.
This is an achievement which our colleagues, volunteers and members
can be immensely proud of.
I wish to also extend my appreciation to the Nottingham Hospitals
Charity for supporting these awards for the seventh consecutive year.
This support and close working relationship we have developed and
continue to build is greatly appreciated.
I hope everyone has a memorable evening and enjoys sharing this
experience with their colleagues and loved ones.
Peter Homa, Chief Executive
Acute Medicine
Directorate Award
Clare Dieppe
Karen Draper
Holly Scothern
Consultant, Children’s
Emergency Department
QMC
Patient Support Worker, Ward B3
QMC
Practice Development Matron
Clare has worked tirelessly to engage
staff in service improvement in the
Better for You programme. She has
overseen a departmental rebuild,
trialled multiple new ways of working
and implemented the paediatric Early
Warning Score.
Karen was recognised for her work
in patient support and liaison on
Ward B3 (our emergency admissions
ward) at QMC, improving patients’
experience and care and improving
nutrition and hydration for patients,
as well as raising hundreds of
pounds for the ward through charity
activities.
Holly is a true role model,
consistently putting patients first
and is the driving force behind
improvements recognised by the
Care Quality Commission, including
documentation, nutrition and
information.
“She has changed the way we think
and run our department and inspired
our staff to want to be the best.”
2
“An amazing member of the team.
She gets involved in all initiatives that
improve patient care. She is a valued
member of the Unit Practice Council
and goes out of her way to make
patients feel safe in our care.”
NUHonours Awards 2013 Shortlist
“A true leader who inspires – her
energy, passion and determination
are there for all to see, working above
and beyond what can reasonably be
expected.”
Cancer and
Associated Specialties
Directorate Award
Stuart Adams
Marianne Dunlop
Staff Nurse, Haematology
City Hospital
Administrative Manager,
Haywood House
City Hospital
As a clinical nurse educator, Stuart
implemented an ‘Insight’ programme
for new starters, updated guidelines
and kept calm and professional as the
Stem Cell Transplant Laboratory team
went through a stringent inspection.
Marianne is an administrative
manager working in Palliative Care.
As her team have gone through a
difficult time, she has worked hard to
support and encourage them.
“He is a great asset to the team and
deserves some recognition for the time
and effort he puts in to fulfilling and
exceeding the requirements of this
role.”
Sarah Henshaw &
Jennifer Parish
Myeloma Nurse Specialists
City Hospital
“Marianne is a true diamond! She has
stood shoulder to shoulder with her
staff every step of the way. Her hard
work, effort and integrity should be
rewarded.”
Sarah and Jennifer provide an
essential life line for patients and
run a monthly myeloma support
group, taking the time and effort to
give extra help to patients and their
families.
“A wonderful pair of nurses who
continually go that extra mile to care
for their patients and relatives. These
nurse specialists are very special
indeed.”
NUHonours Awards 2013 Shortlist
3
Corporate
Directorates Award
Alison Dinning
Nazma Begum
Nick Kythreotis
Clinical Skills Nurse Educator,
Nursing Development
Administration Assistant for
Communications & Patient and
Public Involvement
Undergraduate Medical Student
Co-ordinator
QMC
Alison’s excellent work ethic, support
and education for newly-qualified
nursing staff in clinics has supported
her as she revolutionised her training
role. Empathetic and understanding
of the challenges facing new nurses,
she is an advocate and sympathetic
shoulder when needed.
Nazma’s hard work and dedication
has raised the profile of Patient
and Public Involvement across the
Trust. Day to day, she efficiently and
effectively supports the PPI steering
group and arranges events and
inspections.
Nick’s supportiveness of vulnerable
medical students has made him an
unsung hero of NUH’s Medical School,
as has his ability to turn ideas into
tangible benefits, such as setting up a
mock ward round for senior students.
“I’m not sure I could have made the
one year mark without Ali. If one day I
become the type of nurse she is, I will
feel very proud indeed.”
4
“Nazma is helpful, patient and
incredibly efficient. I have had lots of
feedback from patients, public and
colleagues about her cheerfulness and
can-do attitude.”
NUHonours Awards 2013 Shortlist
“Apparently effortlessly, Nick coordinates the clinical teaching of
hundreds of medical undergraduates
whilst recognising and supporting
individual students.”
Diabetes, Infectious Diseases,
Renal and Cardiovascular
Directorate Award
Nicola Maude
Yvonne Sharpe
Ward D55 Team
Diabetes Nurse
QMC
Nursing Assistant, Nightingale Ward
City Hospital
QMC
Nicola was nominated by a new
student moving away from home
for the first time. Nicola’s vast
knowledge and experience made the
change easier to handle, and she was
always contactable for support.
Yvonne has won the unanimous
affection of patients with her tireless
striving and treating each patient
with the utmost respect. Even in the
rare moments of quiet on the ward,
she uses her own initiative to find
more ways to improve care.
The entire ward team was nominated
for their professionalism and care
looking after the husband of a retired
nurse in his final days. Colleagues
were praised for staying on long past
the end of shifts and their excellent
level of care.
“She delivers an abundance of kindness
and support. She has to be observed in
action to appreciate her qualities.”
“If I had paid a thousand pounds a
day, my husband could not have been
looked after any better.”
“You feel that she genuinely
understands you and she makes it easy
to talk honestly and openly about your
condition. Her bubbly and friendly
personality makes living with diabetes
that bit easier.”
NUHonours Awards 2013 Shortlist
5
Diagnostics and
Clinical Support
Directorate Award
Shaun Beet
Bertha Mutimutema
Reablement Team
Interventional Radiology
Supplies Manager
City Hospital
Senior Radiographer
QMC
Linden Lodge
City Hospital
Since his appointment in 2012,
Shaun has single-handedly saved
the department over £100,000 by
rigorous stock control, challenging
ways of working and sourcing
alternative equipment.
Bertha received sixteen separate
nominations from colleagues, praising
her for her dedication and good
humour, as well as her rapport with
patients and professional skills, even
after the death of a close friend and
colleague in the radiography team.
The entire team received many
nominations from patients and staff
for their work giving physiotherapy
to patients in their homes, including
taking them shopping and on buses.
The service has benefitted patients
as well as being sound financial value
for the Trust.
“Shaun has been hard working and
diligent in this role and is always
looking for opportunities to save
money.”
6
“She always carries out her job with a
smile on her face and with an infectious
laughter that can only make others
around her smile.”
NUHonours Awards 2013 Shortlist
“The team enable patients to regain
independence in their own homes.”
One patient said: “They helped me
through many a dark night.”
Digestive Diseases
and Thoracics
Directorate Award
Kate Belfield &
Winifred Two Ward Team
City Hospital
General Surgery Preoperative & Elective
Admissions Lounge Team
Jessika Voll
Surgical Teaching Fellow
QMC
Kate’s leadership of her team in
the difficult balance of keeping
beds available on schedule without
compromising patient care has
demonstrated her determination,
dedication and excellent
communication skills.
“She has a can-do attitude and will
move heaven and earth to meet
patients’ needs.”
The team’s flexibility, hard work,
constant attention to detail and
friendly cheeriness help save patients
unnecessary repeat journeys to
clinics.
“The team goes above and beyond on
a daily basis, showing constant care
with a commitment to bettering their
service.”
Jessika has developed innovative
techniques using simulated ward
rounds, podcasts, and videos,
as well as much praised bedside
teaching. Her students’ feedback is
unanimously high and she has been
published in international journals.
“Her innovative ideas have pushed
others to take her lead and follow her
example.”
NUHonours Awards 2013 Shortlist
7
Estates and Facilities
Directorate Award
Central Production
Kitchen Team
Food Service Assistants
NUH
City Hospital
During a period of big changes in
NUH’s food production, the team
have overcome many challenges,
commissioning a new kitchen and
developing new recipes while running
a seamless service and making
£450,000 savings at the same time.
Unsung heroes to patients, relatives
and staff, the team were nominated
for being a fantastic support to ward
staff.
On the evening of 23 July, the City
Hospital physiotherapy department
was flooded. The cleaning team on
duty stayed on way past the end of
their shift to make sure the clean
up was complete, and not a single
appointment had to be cancelled the
next day.
“A shining example of a patientfocussed workforce.”
8
“From arriving very early on duty, they
help staff to ensure patients have their
meals and clean wards – and woe
betide anyone who doesn’t clean their
hands with gel!”
NUHonours Awards 2013 Shortlist
Physiotherapy Cleaning Team
“A sterling job, going way beyond the
call of duty.”
Family Health
Directorate Award
Caroline Rose
Andrew Simm
Cat Wyke-Smith
Paediatric Oncology Nurse
QMC
Consultant Obstetrician
QMC
Junior Doctor Co-ordinator
QMC
Caroline’s outreach work makes a
huge difference to the children and
their families, as well as staff. One
young patient wrote her a poem
saying Caroline had “made her feel
normal again.”
Andrew is lauded by his colleagues
for his clinical and research
contribution, including one who
nominated him after being personally
involved in a difficult birth, who said
“he did not see my wife and I just as
patients but as people.”
Cat has revolutionised the way junior
doctors’ rotas are administrated,
with a real desire to make life easier
for her colleagues. She keeps a cool
and professional head and a can-do
attitude, ensuring there are no gaps
in the service.
“An exemplary role model, combining
compassion and empathy with
clinical excellence, recognised by his
colleagues.”
“Cat is simply indispensable, handling
impossible deadlines and pressure
from each area while still continuing to
smile.”
“We don’t know what we’d do without
her!”
NUHonours Awards 2013 Shortlist
9
Head and Neck
Directorate Award
Eye Casualty Team
QMC
Despite working in a busy
department, their team spirit
and pride in their work manages
to put each patient at their ease
with a calming atmosphere in the
department. Their enjoyment in their
work is clear, and makes for a first
class experience.
“The care, kindness, compassion,
respect, professionalism, attention to
detail, and continuity and consistency
of the treatment that I received was
nothing short of outstanding.”
10
Philip Hollows
Sue Mazengarb
Consultant Surgeon, Maxillo-facial
QMC
Ward Manager, Head & Neck Unit
QMC
Philip’s consideration and devotion to
his patients is matched by his surgical
skill – and his modesty. His calm
and reassuring manner is especially
reassuring treating patients facing
the consequences of cancer.
Sue’s passion to be on the ward with
her patients led her to set up the
ground breaking ‘ward administrator’
role so sisters are able to spend more
time on the ward and less time on
administration.
“NUH should be proud to have such a
committed, skilled and knowledgeable
surgeon working in the Trust.”
“She is an amazing ward sister who
puts her patients at the centre of the
ward, and is an excellent role model.”
NUHonours Awards 2013 Shortlist
Musculoskeletal
and Neurosciences
Directorate Award
Phillip Buttery
Edward Two Ward Team
Emily Mulvaney
Senior Workshop Technician, Orthotics
QMC
City Hospital
Deputy Ward Sister, Ward C5
QMC
Phillip’s conscientious and efficient
management of the Orthotics
Workshop has enabled his team to
develop their own skills, and become
nationally-recognised technicians. He
recently travelled to Africa to help
treat hundreds of patients with used
and unwanted medical devices.
After a difficult move, transporting
the orthopaedic ward (including
patients), QMC’s F18 Ward has
become established as City’s Edward
Two ward. The team has worked hard
to make the ward a pleasant place for
patients, staff, and visitors.
Emily contributed to a long list of
innovations as deputy ward sister
on Ward C5 to improve patient care,
including developing leaflets for hip
fracture patients, measures to detect
early signs of delirium, persuading
Boots to provide free toiletries, and
creating an activity box for patients
– not to mention her charity work.
“Without him the service we provide to
patients would undoubtedly not be as
successful as it is today.”
“As a new starter on Edward Two,
I noticed the stresses staff and
management have gone through.
Our team has developed through this
difficult transaction, with improvements
made all the time.”
“A one in a million hero.”
NUHonours Awards 2013 Shortlist
11
Specialist Support
Directorate Award
Damian Henriques
Operating Department Practitioner
QMC
Continuous improvement of patient
care and safety are Damian’s
priorities. He is diligent and
meticulous with his anaesthetic
assistance – pre-empting difficulty,
planning and offering appropriate
assistance and suggestions
sometimes before the anaesthetist
realises there is even a problem.
“If we could clone Damian and put
one in every theatre, NUH would be a
better, safer and more efficient centre
of excellence.”
12
Intra-operative Fluid
Management Team –
Karen McKiernan
Through the Trust’s Better for You
programme, the team has developed
methods for ensuring patients have
the right fluids before, during and
after surgery. Their work on reducing
surgery trauma and improving
recovery time has formed the basis of
national policy.
Karen is a patient escort who
constantly uses her initiative to
improve patient care, and is unafraid
to implement change, sometimes in
spite of opposition. Her innovations
include a protocol on pressure
problems and developing utensil
bags for patients going to and from
theatre.
Adam Carney, Chris Gornall,
Helen Scrimshire
“An excellent example of leadership
on a local, regional and national level
to the benefit of NUH patients and our
reputation as an organisation.”
NUHonours Awards 2013 Shortlist
Patient Escort, Main Theatres
City Hospital
“An excellent role model with good
practice and professionalism.”
Fundraiser of the Year
Award
Tim Boswell
Consultant Microbiologist
Karen Draper & the
Ward B3 Team
QMC
Tim continues to be a superb
ambassador for NUH with regards to
fundraising. His most recent venture
was the London to Paris bike ride
where he successfully raised a great
sum of money for a very worthwhile
cause – the children’s cancer ward,
which is part of the Nottingham
Children’s Hospital, at QMC.
“Well done Tim – keep on wearing the
lycra!”
Karen’s charity work complements
her work on Ward B3 as a patient
support worker, a glowing example
of a ward dedicated to fundraising
for the added extras that make a real
difference to patients. They fundraise
on top of their hectic work schedules
and are passionate about doing so,
recently raising £300 in a car boot
sale.
“She is an unsung hero as she doesn’t
know how good she is.”
Alison Kinchin & Dialysis
Team and Michelle Kirkland
& E17 Ward Team
Between them, Alison and Michelle –
with their teams - have raised nearly
£13,000, making them the top two
fundraisers in the Challenge 500 ward
scheme.
“Using their excellent leadership skills
and teamwork, they have excelled and
are valuable role models.”
NUHonours Awards 2013 Shortlist
13
Partnership
Award
Charmaine Buss &
Jack Adlam
‘Be a Hero’ organ donation campaign
Managers involved in the
Prince’s Trust ‘Get Into
Hospitals’ programme
Lindsay Trueman & the
Patient Administration
System Replacement Team
Sally Marks and Paula Charlton
Both Charmaine and Jack have been
leading on the Organ Donation
campaign which has resulted in over
10,000 people from Nottinghamshire
joining the NHS Organ Donor Register
since its launch early 2013, resulting
in more transplants for local and
national patients.
“They have worked really hard, above
and beyond the call of duty, and it’s
been tremendously successful.”
14
Sally and Paula have partnered
with managers to establish this
programme to bring young adults
who don’t have a future, into work
by helping them develop vocational
skills in jobs across the Trust.
“This has given young people hope
with life changing opportunities and
enabled them to be valued members of
society.”
NUHonours Awards 2013 Shortlist
Lindsay has worked day and
night with humour, honesty and
commitment, to help her team deliver
tirelessly a huge programme of work
with clear focus and leadership
necessary with such a huge
programme of work.
“Congratulations to the whole team for
co-ordinating the Trust’s biggest ever IT
development.”
Public Member of the Year
Award
Leslie Mitton
‘15 Step Challenge’ Volunteers
Leslie is one of our longest serving
volunteers. He is involved in a
breadth and range of member
activities including the Patient
Partnership Group, inspections, our
Readers’ Panel and audits. A veteran
of volunteering at NUH, his energy,
commitment and enthusiasm are truly
outstanding and greatly appreciated.
This team donate their own time
and experience to visit wards and
departments to experience the
hospital through visitors’ eyes and
suggest improvements. The ‘15
Step Challenge’ teams have been
commended by the NHS Institute
for Innovation and Improvement for
being unique and trailblazing.
“His energy, commitment and
enthusiasm have made a real influence
on services for the benefit of patients.”
NUH Chief Executive Peter Homa
said: “The volunteers are a truly vital
component of the Trust’s quality
assurance programme.”
NUHonours Awards 2013 Shortlist
15
Volunteer
Award
Shirley Ford
Volunteer
Patient & Public
Involvement (PPI) Team
Caroline Spencer
Volunteer
Nottingham Health Science Biobank
As a meeter and greeter volunteer
for more than 10 years, Shirley’s
welcoming manner puts even the
most agitated patient instantly at
their ease. Her knowledge of the
hospital is second to none as is
her ability to induct and train new
volunteers.
PPI volunteers – often former
patients, or relatives of patients –
help patients understand research in
laymans terms. Calm, well-trained,
courteous and sympathetic, they
have assisted hundreds of patients,
and raised awareness of research
amongst an even larger group.
“I was trained by Shirley and I feel sorry
for people who were not.”
“The volunteers have all been trained
to support patients, but they have
taken this training and expanded
upon it.”
16
NUHonours Awards 2013 Shortlist
A Cystic Fibrosis patient, Caroline
has been inspirational in her
dedication, supporting the new Cystic
Fibrosis Centre, promoting patient
involvement with work on social
media, TV, and radio.
“An absolute and humbling pleasure
to nominate Caroline – a truly amazing
young lady who deserves more than
this NUH award.”
NUHonours Awards 2013 Shortlist ©2013 Nottingham University Hospitals NHS Trust. All rights reserved.