AccessEvo - Access Communications

AccessEvo
The Evolution Of Home Entertainment
QUICK REFERENCE GUIDE
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WELCOME TO AccessEvo
This reference guide is designed to get you up and running quickly, for more
in-depth tutorials check:
• AccessOnDemand (Channel 200) under “Tutorials” then “AccessEvo”
• YouTube •
myaccess.ca under the “Accessibility” section
www.myaccess.ca go to the “Customer Care” section then to “TV”
AccessEvo EQUIPMENT
The gateway is the hub of the system and each TV you wish to connect will require a media player. Each
media player includes a remote. AccessEvo also replaces any current hardware you may have for your
AccessInternet and AccessPhone services.
AccessEvo Media Player
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AccessEvo Gateway
The gateway doesn’t need to be in the same location
as the media player, it can be hidden away in an office
or laundry room. Our friendly Access installer takes care
of everything for you.
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Optional Equipment Add-On
AccessEvo Streamer
With our new streamer you can watch live TV and PVR
recordings from anywhere in your house on your tablet or smart
phone. Just connect to your home Wi-Fi network and you are
ready to stream using the AccessEvo App.
AccessEvo Streamer has the ability to stream up to four devices at once in your home.
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AccessEvo TV FEATURES
Record Up To 6 Shows At The Same Time
Watch and Record as many as 6 (that’s right we said 6) channels simultaneously while
watching a previously recorded show. Now that’s what we call freedom and peace of mind.
No more fighting over what to record.
A SmartGuide That Will Blow Your Mind
Making channel surfing quick and easy, you can even search AccessOnDemand content, so
you can easily find that new release movie you want to watch with a quick search. We call
this a little piece of heaven. Get the popcorn started.
Enjoy Multi-Room PVR
Record in one room, watch in another. It’s just as easy as that. Getting sleepy? No problem,
finish watching your show in your bedroom.
Mobile Apps
Be in control of your AccessEvo Media Player on your tablet and smart phone.
Tap away to get the ultimate experience.
Get the App!
Search AccessEvo in Google Play™ & iTunes®.
Use Your Mobile Device As A Remote Control
Always losing the remote on the couch? How about your smartphone and tablet?
Didn’t think so. Reach for your mobile device and use that to channel surf.
Set Your Recordings, Anywhere
Went out and forgot to record your favourite show? Don’t worry, schedule and manage all
your recordings from anywhere with your smartphone or tablet.
AccessEvo Mobile Apps support Android™ and iOS devices. Must be connected to Gateway Wi-Fi
New
Stream Live & Recorded TV
With the new AccessEvo Streamer, you can instantly stream live TV and your PVR
recordings directly to any tablet or smartphone on your home Wi-Fi network.
Watch up to four devices at once. In the garage, the basement, the kitchen, the attic or
anywhere in between.
Streaming to a device uses one tuner. AccessEvo Streamer supports Android™ and iOS devices. Must be
connected to the Gateway Wi-Fi for first use. Hardware required for only $4.95 per month. Data charges may
apply by your mobile service provider.
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AccessEvo TV FEATURES
A 500GB Hard Drive For Easy Living
Busy life, don’t worry we got you covered with a hard drive with 500 GB Space.
This equals hours, days and weeks of recording time.
The Favourites Category Is Easy Access To The Media
You Like The Most
The Favourites category is a convenient way to access your favourite TV channels.
Channel List
You can remove channels from displaying in the AccessEvo guide and change your channel
list sort order through the Settings options. If a channel appears in your Channel List that
you do not subscribe to, you can easily remove it, so you never have to see it again.
SuperTicker Powered by
Now you can view the latest news headlines, sports scores, financial news, entertainment
news, and weather on your TV.
Playing Games
AccessEvo comes with a collection of games to help you pass the time between shows.
Check out the tomato game, it’s pretty fun when you don’t like an actor or athlete.
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HORIZONTAL MENU
The AccessEvo experience starts with pressing the MENU button on the remote. You’ll then see
the top level of the main menu, a horizontal band that runs across the middle of the screen and gives
access to all of the main menu options.
Channels
A vertical menu that lists all available channels.
Recorded TV
A list of all of the programs you’ve recorded. Page 9
Search
Options to search for programs by title, keyword, or by category including
AccessOnDemand, TV and recordings. Page 26
On Demand
Check out AccessOnDemand and watch what you want, when you want.
Page 27
Home Network
An easy way to enjoy media stored on your devices from the comfort of
your TV. Page 28
Photos
A category to browse photos from your devices in full HD on your TV.
SuperTicker
Powered by
Lets you stay on top of news, sports and stocks without missing anything.
Page 29
Games
A variety of classic games like Blackjack and Slotmachine.
Settings
A category that allows you to customize your AccessEvo. Page 21
Messages
A place to receive messages about AccessEvo services and updates.
Phone
A list of recent phone calls from your AccessPhone service. Page 29
Filters
Only shows you the types of programs under a specific category. Page 26
Favourites
Only shows you the channels you’ve programmed. Page 27
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CUSTOMIZING THE AccessEvo USER INTERFACE
Changing The Grid Guide Display
If you want to select whether channels display in ascending or descending order in the grid guide,
the channels category and filters, from SETTINGS select MENU CUSTOMIZATION and scroll right to
access the sort order option. And then bring the ascending or descending option into focus, press OK
on your preference.
Changing The Recorded TV Display
You can choose how recorded shows display in RECORDED TV. From the RECORDED TV menu select
OPTIONS and then SORT OPTIONS:
• sort by - Display shows by date or by title.
• by date - Lists shows by the date they were recorded
• sort order - Displays recordings in ascending or descending alphabetical or date order.
Hiding Channels
Press MENU and scroll across to SETTINGS, from there scroll up or down until you see CHANNEL
LIST. This allows you to hide or show specific channels and helps to condense your guide.
For example, if you prefer to watch the HD channel if available, in the channel list you can choose to
hide the corresponding standard definition channel from displaying in your guide when you’re channel
surfing.
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YOUR AccessEvo REMOTE CONTROL
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POWER BUTTON
The power button is set up to turn on both your TV
and your AccessEvo Player at the same time.
The AccessEvo Player stays on all the time, only the
television will turn off.
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SHORTCUT BUTTONS
1. LIVE TV
Goes to full-screen, live TV, regardless of what’s
currently in focus.
2. GRID
Activates the traditional Grid Guide view of the
TV listings.
3. VOD
Goes to AccessOnDemand.
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4.PVR
Goes to Recorded TV. For more information on
recording. Page 10
PAGE UP & DOWN
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Use the channel up and channel down buttons to
page up or page down when in the grid or vertical
channel list.
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YOUR AccessEvo REMOTE CONTROL
MENU NAVIGATION
MEDIA PLAYER CONTROLS
5.ARROWS
Brings up program information and lists what
is coming up on the channel. To scroll through
channels and upcoming shows use the arrow
buttons.
Control your recorded or live programs with the
following buttons:
Holding the arrows down activates Turbo Mode
and increases your browsing speed.
6.OK
Begins playing the item in focus or executes an
option in an action menu.
7.BACK
Takes a vertical list displaying TV programming
back to the previous half hour. Also pages back
through an info note and backs out of a secondlevel menu.
When watching live TV this button will rewind in
15 minute increments.
8.NEXT
Takes a vertical list displaying TV programming
forward to the next half hour. Also pages forward
through an info note.
11.MENU
Brings up the horizontal menu options and from
wherever you are, pressing MENU returns you
one step at a time toward the top level of the
main menu.
12. PLAY
Begins playing the TV show or media file in
focus. Also stops fast-forwarding or rewinding
and plays your program.
13.SKIP
Advances you forward in recorded or stored
programs in set increments. To change the
default increment go to SETTINGS, navigate to
SKIP and press OK. Select the increment you
want to apply to the button on your remote.
You can set it to skip forward in increments of 30
secs, 3 mins, 5 mins and 15 mins.
Also takes a vertical list of TV programming
forward in time 24 hours.
9.INFO
Brings up an action menu of options related to
the item in focus.
14.REPLAY
Rewinds seven seconds and also takes a vertical
list of TV programming back in time 24 hours.
10.ZOOM
Alternates between full screen and the grid/menu
guide. Also turns the SuperTicker powered by
CBC News Network on and off.
15.REWIND
Rewinds recorded or live TV. Press up to three
times (for three speeds) to rewind the show.
16.FAST-FORWARD
Fast-forwards recorded or live TV. Press up to
three times (for three speeds) to fast-forward.
17. RECORD
Records live TV or a future program.
18. STOP
Exits out of a recorded show or stops a recording
in progress if you’re watching that show full
screen.
19.PAUSE
Pauses the show you are watching.
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RECORDED TV
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RECORDED TV LAYOUT
1.Channel Logo
Displays the channel of the recorded show.
2.Recorded TV Icons
Lets you know if the show is in danger of deletion or protected against deletion. Page 10
3. Focus
Displays the channel number, logo and an indication if a show is part of a series. Folders that
contain multiple episodes in a series also display the number of episodes.
4. Series Folder
Episodes of a series are held within a folder listing the number of recorded episodes.
5.Episodes Or Duration
If the item in focus is a folder containing episodes in a series, focus lists the number of episodes. If
it’s an individual show, it lists the show’s duration.
6.Information
With a folder containing episodes in a series in focus, this area shows the current recording
options for the series. With a single recorded program in focus, this area shows a summary of the
show information.
7.Series
Individual episodes in a series are shown in the preview panel. Press the right arrow button and
select an episode to see that episode’s action menu.
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RECORDED TV
RECORDING
There are several ways to record your favourite programs or movies. If the show is currently playing, go
to the channel and press RECORD from your remote control.
To schedule a future program to record, select it from the guide or channel list, press OK and select
one of the listed options:
• play / start over - Launches the program full screen from the beginning.
• resume - This option only appears if you’ve watched a portion of the program. Launches the
program full screen from the point you left off.
• see all times - Displays all of the times that particular show airs.
• delete - Removes the program from Recorded TV.
• recording options - Lets you access the recording options menu.
• keep until - Lets you set the program to be deleted at the point of your choosing.
• lock - Prevents someone from watching the recorded program without a PIN. Page 22
• record series - You’ll get this option if you only have a single episode recorded.
RECORDED TV ICONS
The show is recording right now.
The show is scheduled to be recorded.
The show is recorded and may be deleted when space is needed for newer shows.
The show will not delete and can only be deleted manually.
PLAYING A RECORDED SHOW
You can access your recorded TV shows through the PVR button at the top of your remote or by
pressing MENU and scrolling left or right until locating RECORDED TV. Bring the show you want to
watch in focus and press PLAY.
RECORDING OPTIONS
If you have RECORD ONCE or RECORD SERIES selected, you’ll see an arrow to the right that allows
you to access recording options. You can also access recording options from the action menu of a show
that’s currently recording or scheduled to record.
When recording a series your recordings will be grouped into a folder, containing all recorded episodes.
Sorting Options
By default, your recordings are listed alphabetically. To change this to scroll up or down to OPTIONS,
press OK, bring SORT OPTIONS to focus, press OK and choose your sort order and sort by
preferences.
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RECORDED TV
Canceled And Deleted
When you chose to record one show over another due to a conflict, (or someone in your household
does) sometimes it’s hard to remember why that canceled show isn’t showing up in Recorded TV. Your
AccessEvo keeps a list of shows that you have scheduled that will not record as well as shows that did
not record.
Scheduled To Record
You can confirm that a show is set to record using SCHEDULED TO RECORD. In Scheduled to Record,
you can also cancel a recording and access your recording options for each show. Just pick the show
you want to manage and press INFO.
Recording Defaults
In RECORDING DEFAULTS, you can determine your preferences for the following settings, that will
then be applied each time you record a show:
• keep - Decides how long shows will be stored.
• episode limit - Determines how many episodes of a series request to keep at once.
• accept - Decides whether you’ll record first-run or repeats for a series request.
• close - Closes the recording defaults.
• start - Starts recording programs early or late.
• stop - Stops recording programs early or late.
Recording Options
• keep - Lets you decide when the show will be deleted.
• get series - Sets the entire series to record.
• stop - Allows you to set the recording to stop early or late.
• start - Allows you to set the recording to start early or late.
Additional options that will show up if you’re recording a series:
• episode limit - Determines how many episodes will be stored automatically.
• accept - Determines whether you’ll accept first-run only or repeat episodes.
• timeslots - Lets you record only episodes airing at a certain timeslot.
• priority - Sets the priority order of your series recordings.
• cancel series - Cancels the scheduled recordings.
Storage Info
The storage meter lets you know how much space you have left for more recorded programs.
It’s located in two places in the main menu: under SETTINGS or RECORDED TV. Press OK with
STORAGE INFO in focus to view details.
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AccessEvo Anywhere & MOBILE APPS
Set Up Instructions
With AccessEvo Anywhere and Mobile Apps you can easily manage your AccessEvo experience.
You and any member of your household can set your Personal Video Recorder (PVR) anywhere as long
as you have an Internet connection.
In a few easy steps you can be up and running. The complimentary service allows you to:
• Use it as your guide: Search channels for upcoming programming
• Record a show or series
• Search for a program
• Manage your PVR, get rid of those old recordings you are not interested in anymore
• Use your smart phone and tablet as your remote control*
• Set Parental Controls
Must be connected to Gateway Wi-Fi. If you forget your parental PIN that you set in the app, we cannot remotely set the PIN for you.
Call our help desk at 1-866-363-2225 (press option 1, and 1 again).
Here’s How You Get Started
Sign in or sign up for Access Account Online at https://account.myaccess.ca/
1. Go to the AccessEvo section and select the CLICK HERE.
2. The first time you enter this section you will have to initialize your username & password.
Initial Set Up: Username and Password
Determine the best set up to meet your household’s needs
Single-User Homes: For single user homes you can choose to use your existing Access Account Online
log in information or set up an alternate user name and password.
Multi-User Homes: We recommend using an alternate username and password for multi-user homes
because other members of your household could make other changes to your account like wireless
passwords or create new email accounts etc.
Disabling AccessEvo means you would NOT like to have access to the AccessEvo Anywhere Web
Scheduler or the AccessEvo Mobile Apps at this time.
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AccessEvo Anywhere & MOBILE APPS
3. Click UPDATE in account online once you have made your selection for your username and password.
4. For Desktop AccessEvo Anywhere Web Scheduler click on https://access.moxi.com
If you do not initialize your username and password through the Access Account Online, you will not be able to log into the
AccessEvo Anywhere Web Scheduler or the Mobile Apps or download the Mobile App from iTunes® or Google Play™.
https://access.moxi.com
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Features of AccessEvo Anywhere
1. Summary - This shows you a quick summary of your AccessEvo account
• Service Messages - Lets you know of any updates to the system
• Manage Recorded TV - This section allows you to view and edit the following AccessEvo
Recorded TV categories online
• Scheduled - Shows all upcoming recordings
• Recorded - Shows all recorded programs
• Defaults - Allows you to change your default recording settings Page 11
• Series Options - Allows you to view and update or change any series recordings
2. Manage Devices
This shows the AccessEvo Players on your account and allows you to nickname them based on
location or user, for example “Living Room” or “Master Bedroom”.
3. Online Scheduling
Allows you to schedule recordings from anywhere you have an Internet connection. You can search
by date, time, channel, show name, keyword and apply all the filters from your AccessEvo player
like HD, Movies, News, Kids, and Sports.
Just click on the show you want to record and an option window will pop up giving you the show
description and recording options.
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MOBILE APPS
Set Up Instructions for AccessEvo Apps
Once you have signed up on account online, you just need to enable the AccessEvo Gateway.
This will also enable the AccessEvo Anywhere Web Scheduler and the AccessEvo Mobile Apps.
1. Sign in or sign up for Access Account Online at https://account.myaccess.ca/
2. Go to the AccessEvo section (2nd section on the list) and select the CLICK HERE.
Note: The first time you enter this section you will have to initialize your username & password.
3. Determine the best set up to meet your household’s needs.
Single-User Homes: For single user homes you can choose to use your existing Access Account
Online log in information or set up an alternate user name and password.
Multi-User Homes: We recommend using an alternate username and password for multi-user
homes because other members of your household could make other changes to your account like
wireless passwords or create new email accounts etc.
Disabling AccessEvo means you would NOT like to have access to the AccessEvo Anywhere Web
Scheduler or AccessEvo apps at this time.
Click UPDATE in account online once you have made your selection for your username and
password.
Note: if you do not initialize your username and password through the Access Account Online, you will not be
able to log into the Web Scheduler or Mobile Apps.
4. Download the App from ITunes® or Google Play™.
by searching the following keywords:
Google Play: You must type in the search field “accessevo” for the app to show up.
ITunes: The app will show up by using the following keywords in the search field.
Keyword Searches: Evo, AccessEvo, Access Evo, AccessEvo App, Access Communications, Access,
Myaccess, AccessTV, Access TV, PVR, TV, Remote, Scheduler
5. Install and run the app, you will be prompted for a username and password; this will be the
username and password that you set up on Access Account Online.
6. Start enjoying your new AccessEvo app.
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MOBILE APPS
iOS
Device
Apple iPad, iPad Mini, iPhone, and iPod touch iOS
Operating System
7.0, and higher
Android
Device
Galaxy Tab 3 - 7.0
Galaxy Tab 2 10.1
Galaxy S4
Galaxy S3
Google Nexus 10
Google Nexus 9
Google Nexus 10 . 2
Google Nexus 4
Google Nexus 7 2nd Gen
One S
Evo 4G LTE
Amaze 4G
Xperia Z Ultra
Ericsson Xperia Play
Droid RAZR HD
Manufacturer
Samsung
Android Version
4.1.2
Samsung
Samsung
Samsung
Samsung
Google
Google
LG
ASUS
HTC
HTC
HTC
Sony
Sony
Motorola
4.2
4.2
4.0
4.3
5.0
4.3
4.3
4.4
4.0
4.0
4.0
4.2
4.2
4.1
Load the iOS and Android™ Mobile App on your device to allow the ability
to interact with functions and features offered by the AccessEvo system
remotely.
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MOBILE APPS
Features of the AccessEvo Mobile App
1. Navigate Through Channels
The Guide tab contains an entire list of channels displaying scheduling
information for current and upcoming programming, along with additional
information on each program.
Note: You can remove channels from App list.
2. Record A Show Or Series
From the Guide tab, tap the show you would like to record or watch on your
TV. A window will open with a description of the show, the rating, and cast
information.
3. Search For A Program
The Search tab allows you to search for both broadcast and recorded content.
4. Manage Your PVR
The Recorded TV tab allows you to search for both broadcast and recorded
content.
5. Delete A Recorded Show
From the Recorded TV tab, tap the show you would like to delete or watch on your TV.
A window will open with a description of the show, the rating, and the cast information.
Note: The watch button only works if remote control function is activated.
6. Use Your Mobile Device As A Remote Control
The Remote tab provides most of the same functionality of the standard remote, a track pad for
gesture-based control of a Media Player, and a keyboard for text entry on the Media Player.
Note: The remote function only works if device is using wifi from the gateway.
7. Set Parental Controls
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A description of parental controls can be found on the next page.
MOBILE APPS
Modify Your Mobile App Settings
• Guide settings allow you to hide channels and types of channels from being displayed in the Guide.
Where the Guide can also be set to sort channels by number, name, or the Media Player
channel numbers from high to low.
• PVR settings provide you with options on resolving space conflicts, scheduling new recordings, setting
defaults, and confirming deletions.
• Account settings allow you to change the user-defined names of the Media Players on the active
account. A Logout button is at the top. Terms of use are available, but you are not asked to agree to
those terms, Usage Statistics allows you to opt out of the collection of tracking data used for the MSO
usage statistics.
• Sync settings allow you to remotely configure your Media Players and to use that configuration for
the Mobile App. The name of the active Media Player and the date and time that the Mobile App last
successfully synchronized with the Media Player are displayed at the top of the window.
Parental Controls
The Mobile App allows the subscriber to lock content (“parental controls”) for display based on TV or
Movie Ratings, or on channel number. Once the lock is set, these locked titles and channels will not be
displayed in the Mobile App.
Parental controls set on the AccessEvo system in the home are honored by the Mobile App. For example, if a
subscriber uses the Mobile App to tune into a TV channel that has previously been locked for playback on the
TV, the subscriber will be prompted by an alert that the channel cannot be watched.
By default, the parental control lock is disabled on a new installation of the Mobile App. If you forgot
your PIN that you set in the app, we cannot remotely set for you. Call our help desk at 1-866-363-2225
(press option 1 and 1 again).
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MOBILE APPS
Setting Parental Controls
1.
Tap the Settings tab, and then tap
Parental Controls to display the following
panel.
2.
Create a PIN by tapping Create PIN. The
following window is displayed.
3.
Enter and re-enter your PIN, then tap Save
PIN. After the relock timer has elapsed,
parental controls are activated.
To Adjust Parental Control Settings:
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•
Relock Timer - You can unlock a show or re
set your PIN, you open a temporary viewing
window. Parental controls will relock after
this time has expired. Relock Timer options are
30 seconds, 30 minutes, 1 hour, 2 hours, and
Never.
•
Lock Channels - You can lock all Video
On Demand channels or all Pay Per View
channels by toggling either or both using
the checkboxes. You can also lock individual
channels. Locked channels do not appear in the
Guide.
•
Lock by Rating - You can lock programs by
selecting TV Ratings, MPAA Rating, or both. The
lock applies to programs of the selected rating
and higher. A locked program is represented on
the Guide and Recorded TV tabs as a blank with
a padlock icon where the name of the program
would be if unlocked. To view a locked program’s
name and metadata, tap the padlock icon, then
enter the PIN in the provided space. Parental
controls relock after the timer has expired.
RECORDED TV TIPS AND TRICKS
AccessEvo System & AccessEvo Anywhere
Currently AccessEvo allows you to schedule a recording even if you don’t subscribe to the channel.
If you ever have a recording fail on you, check to see if you subscribe to that particular channel (we have
already requested this to be fixed in a future upgrade).
If you are unsure of what channels you subscribe to email [email protected] or call
1-866-363-2225 and one of our friendly customer care representatives can easily check for you!
Another feature of AccessEvo is the ability to remove channels from displaying in your AccessEvo
Channel List. In the AccessEvo Main Menu, go to SETTINGS, press OK and scroll to CHANNEL LIST.
From here you can scroll to the desired channel and press OK to select or de-select the channel, this will
remove the channel from your Channel List and Grid Guide. This will help reduce recording channels that
you do not subscribe to. Remember if you search by shows or keywords this could still occur.
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AccessEvo Streamer
Set Up Instructions
With the new AccessEvo Streamer, you can instantly stream live TV and your PVR recordings directly
to any tablet or smartphone on your home WiFi network.
AccessEvo
SETUP
INSTRUCTIONS
Here’sSTREAMING
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software updates. This may take a few minutes, please wait before starting to use the App.
Initialization Steps
3.
Initialization Steps
To stream AccessEvo entertainment to your mobile device, you will need the latest version of the
AccessEvo Mobile Application. For first time use of each ( newly installed) AccessEvo Mobile
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instructions. Within the App, start streaming by clicking on Watch TV.
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SETTINGS
PARENTAL CONTROLS
SETTINGS provides robust parental controls, including the ability to lock shows by TV rating, movie rating
or channel.
In addition, you can lock out individual shows, including recorded programs, from action menus for each
show in the main menu. The system records scheduled shows that are blocked by parental controls, but
you must enter the PIN before you can watch them.
PARENTAL CONTROLS also allows you to turn on the option to have a PIN prompt before any
AccessOnDemand or Pay-Per-View purchase.
• Rating - You can lock individual ratings by pressing OK on the focus. Locking a rating locks all higher
ratings above it.
• Mini TV - Your current program, if unlocked, will continue to play in the Mini TV.
• Lock icon - The Lock icon displays if the item is locked.
• Category titles - Category titles display the parental control category.
• Help - Help explains details about the currently-selected rating.
Working With Your PIN
Creating a PIN
1. The first time you use PARENTAL CONTROLS (or purchase an AccessOnDemand or Pay-Per-View
program), the system asks you to create a PIN.
2. In SETTINGS, scroll to PARENTAL CONTROLS, and press ok.
3. Press the numbers on the remote to enter a four digit PIN and then enter the PIN again to confirm it.
4. Choose close.
Changing a PIN
1. In SETTINGS, scroll to PARENTAL CONTROLS, and press OK.
2. Choose SETTINGS, use the left arrow to scroll left to CHANGE PIN, and then press OK.
3. Enter the old PIN, enter the new PIN, and then enter the new PIN again to confirm it.
21
SETTINGS
AccessOnDemand /Pay-Per-View PIN
You can choose to turn off the PIN prompt before a AccessOnDemand or Pay-Per-View purchase from
the PARENTAL CONTROLS section. Select the AccessOnDemand (Channel 200) and press OK to
turn the PIN prompt on or off.
Locking & Unlocking Programs
Locking By Channels Or By Rating
1. In SETTINGS, scroll to PARENTAL CONTROLS, and press OK.
2. Choose SETTINGS. You’ll be taken to the Parental Controls menu. Use the right arrow to choose
either TV RATINGS, MOVIE RATINGS or LOCK BY CHANNEL.
3. Each contains a list of the rating systems or a list of channels. Scroll to the format or channel you
want to control.
Lock the rating or channel by choosing it, and then pressing OK on the remote. When you lock a
rating, all ratings for more restrictive content are also locked. For example, if you lock the TVPG rating,
then the TV14 and TVMA ratings are also locked automatically, because these ratings are for more
mature audiences than TVPG. When unlocking, the reverse is also true.
If the V-Chip in your TV is enabled, you may see a black screen after tuning to a channel with blocked
content. No AccessEvo menu, flip bar, sound effects, or any other audio or video are shown or heard.
To correct this, change to an unblocked channel, or disable all V-Chip functions and use the parental
control features provided by the AccessEvo system to regulate viewing.
Turning Off Parental Controls
To unlock or change all parental control settings, go to SETTINGS, scroll to PARENTAL CONTROLS,
and then press OK.
Follow these instructions to unlock selected items:
1. Press OK with any locked program in focus.
2. E
NTER YOUR PIN to unlock all programming temporarily or choose more options to only unlock
the current channel.
Unlock For A Specified Amount Of Time
1. In SETTINGS, scroll to PARENTAL CONTROLS, and then press OK.
2. Choose SETTINGS (within Parental Controls), scroll to SET RELOCK TIMER, and then press OK.
3. Enter your PIN, if prompted.
4. Choose the unlock duration between one and six hours.
5. Once set, the Parental Controls displays the selected relock time.
22
SETTINGS
PHONE
Your AccessEvo comes with Caller ID services. When you first begin using the AccessEvo on-screen
caller ID is turned on by default. When you press OK with PHONE selected, you’ll be able to turn off
both the Caller ID and Call List features for each individual phone line.
You’ll see each phone line listed along the horizontal band, with the options for each in the vertical. To
turn a feature off, press OK to clear it.
You’ll also be able to customize the display time for call indicators that appear when you have an
incoming call.
Must subscribe to AccessPhone services to receive these features.
RECORDING SPACE
RECORDING SPACE displays the amount of Recorded TV storage space used by recorded shows. In
SETTINGS, navigate to RECORDING SPACE and press OK.
You may connect one external hard drive at a time to the rear eSATA port on the AccessEvo system.
SuperTicker POWERED BY
When you select the SuperTicker settings, you’ll be able to determine which categories appear in your
SuperTicker screen display. To remove a category, simply press OK to clear it.
CLOSED CAPTION
Most viewers use these settings to turn closed captioning on or off; however, you can select one of the
following preferences:
•
D
isplay Preferences - Choose a font type, window background and color, and other similar closed
caption display settings.
•
Language Preferences - Set primary or secondary language display preferences.
•
Digital Services - Scroll through the additional digital stream services provided, and press OK to
make a selection. Select one option at a time.
•
Basic Services - Scroll through the various basic services provided, and press OK to make a
selection. Select one option at a time.
23
SETTINGS
TV SETUP
If you have connected the AccessEvo unit to your TV with an HDMI™ cable, your TV Setup should
automatically select the correct resolution.
If you are using alternate cables, including an HDMI to DVI cable, you should select the highest video
resolution supported by your TV. The AccessEvo system automatically adjusts the video output to match
the broadcast format and the selections set in the TV SETUP. The video resolution options are 480i
(non-HDTV), 480p, 720p (default), 1080i, and 1080p.
If your TV is standard-definition, make sure 480i is the only box checked. All other video resolutions will
be output at 480i. You can still watch HD channels and they may look considerably better than their
standard definition counterparts.
SOUND EFFECTS
Allows you to set the volume level of the AccessEvo sound effects, including turning them off
completely.
FRONT PANEL
Allows you to set the brightness level of the front panel display on your AccessEvo Media Player.
ASPECT RATIO
Use ASPECT RATIO in SETTINGS to control how programming content appears on your TV. For
standard-definition TVs, choose Standard (4:3) only. You’ll then be asked to choose how you want HD
content to display on your TV, either by letterboxing (putting black pillars on the top and bottom of the
content) or cropping the content to fit.
For Widescreen TVs, determine how standard content displays on your TV by first choosing Widescreen
(16:9) and then selecting maintain (displays standard content as-is), or stretch (stretches the standard
content to fill the TV screen).
RECORDING DEFAULTS
RECORDING DEFAULTS provides access to the same settings that are available in Recorded TV. Page 11
EXTERNAL HARD DRIVE
If you need more space for recorded shows an eSATA external hard drive is a great option instead of
having to delete programs you haven’t watched yet.
When you plug in an eSATA external hard drive, this setting will help you initialize setup, as well as
provide options for disconnection.
24
SETTINGS
AUDIO OUTPUT
Use AUDIO OUTPUT in SETTINGS to identify the type of connection to audio equipment. Choose
from the options that the AccessEvo system can output: Dolby Digital®, stereo, or mono. Depending
on the broadcast content and your audio receiver’s capabilities, sound effects may not be heard when
selecting Dolby Digital as the audio output mode.
GRID GUIDE
The Grid Guide setting allows you to enable or disable the application.
CHANNEL LIST
You can remove channels from displaying in the AccessEvo Main Menu by scrolling to the desired
channel and pressing OK to select or de-select the channel. If a channel appears in your Channel List
that you do not subscribe to, you can remove it here.
TIPS
T his category provides information on using your AccessEvo features. To read a tip, scroll to one that
interests you and press OK.
25
SEARCH
SEARCH in the main menu contains three different ways to search for programming: By Title, By
Keyword, and By Category.
When you use any of these three options to search for a show, the results will return shows that are
currently airing, airing sometime in the future, AccessOnDemand programming, and shows that you
have recorded.
You’ll be able to tell what type of show you’re looking at by the colour:
•
Current shows are black
•
Future shows are gray
•
AccessOnDemand, Recorded TV, and Pay-Per-View programs are yellow
OPTIONS allows you to choose which type of content is displayed in both Search results and in the TV
Filters. To customize the type of content that appears in both areas, select OPTIONS and press OK to
clear the check box for the type of content you would like to remove.
You can remove:
•
TV Recordings - Programs you’ve recorded with your PVR
•
TV Shows - Live TV shows from the TV lineup
•
AccessOnDemand - Programs from the Video On Demand library
FILTERS The main menu contains a group of filters that only show you the types of programs for that category.
Filters include TV Music, News, Kids, Sports, Movies, and HD. Each filter will display live TV as well as
recorded, AccessOnDemand, and Pay-Per-View programs that fit that category.
TV filters have a CHANGE TIME SLOT option that allows you to browse up to two weeks into the
future to see what’s on. You can also use BACK and NEXT to move through time slots.
TV Filters also have a preview panel to the right that displays upcoming shows for live TV channels in
focus and additional information for other types of programs.
TV Music
News
Kids
Sports
Movies
HD
Hiding Filters
The filters allow you to quickly sort through the types of programs you want to watch - sports, news,
music, kids and your favourites. If you aren’t interested in viewing all filter categories go to SETTINGS
select MENU CUSTOMIZATION and press OK to see the list of menu features that you can hide.
Orange fill means the feature will display. If you don’t want the kids filter visible, press OK to hide it.
After exiting menu configuration wait for a few seconds for the menu to refresh with your changes.
26
AccessOnDemand
AccessOnDemand gives you a vast library of great programming to choose from and an easy way to
search through it all.
When you bring AccessOnDemand into focus, you’ll see a list of video folders in the vertical band.
By pressing OK with any of these folders in focus, it will take you to that particular folder in the
AccessOnDemand library. To browse the entire library, press OK with the Movies in focus.
AccessOnDemand Options
When you see a program you like, press OK, and you’ll get the following list of options:
• preview - plays the trailer for the selected movie
• lock - uses Parental Controls to block access to that channel
• buy - purchases the movie so that you can watch it immediately
PIN Entry
The first time you try to purchase a VOD program (or purchase a PPV program or set Parental Controls),
you’ll be prompted to create a PIN that you will then enter before you make additional purchases. You can
turn the PIN prompt off from the PARENTAL CONTROLS section of the SETTINGS category. Page 20
My Rentals
When you select MY RENTALS, you’ll see a list of all of the movies you’ve currently rented. Movies will
continue to appear in this list until the rental has expired. You can begin watching a movie by pressing
OK.
If you begin watching a movie on one AccessEvo Player, you can watch that movie in another room in
the exact place you left off by pressing INFO and choosing resume. If the AccessEvo Player in the new
room has that selection locked with PARENTAL CONTROLS, you’ll need to enter the PIN to resume
watching.
FAVOURITES FAVOURITES provides easy access to the channels you like the most. To add an station, press INFO
with that channel selected, and choose ADD ITEM TO FAVOURITES.
You can delete a single item by selecting it and choosing REMOVE FROM FAVOURITES from the
action menu. You can also press CLEAR on the remote control.
Clear the entire favourites list by selecting OPTIONS (you might need to scroll down to see it) and then
choosing CLEAR ALL from the action menu.
27
HOME NETWORK
With your AccessEvo Player, you can access your computer’s music, videos, and photos from the
comfort of your living room.
Setup
Home Network allows you to stream media from any server in your home, such as your computer, to
your AccessEvo Player. Because Home Network is DLNA®-based, it is completely plug and play; if your
computer is connected to your home network and has a DLNA server, you should automatically see
that computer listed in the Home Network category of the main menu.
To make sure that Home Network will function properly, make sure that:
• Your computer is set up to share content according to your server’s instructions.
• Your server software is not blocked by a Firewall.
DLNA Servers
Although any DLNA server will work with Home Network, the following DLNA servers have been fully
tested with your AccessEvo Player:
• Windows Media Player
• TVersity Media Server
• Windows Media Connect
• Twonky Media Manager
• Media Mall PlayOn
Getting Started
When you first bring HOME NETWORK into focus, you’ll see all of your connected devices. If one isn’t
showing up, select SEARCH FOR MEDIA SERVERS and choose SEARCH. If connected properly, any
new devices will then appear.
Playing Media
• To access your content, choose the device that interests you, and press OK.
• To open a folder of content, press OK.
• If you have an individual file selected that you would like to play, press OK.
• If you have a folder selected, and you would like to view a list of options for the content of that
folder, press INFO.
Supported Files
• Photo: JPEG, GIF*, BMP* and PNG* files
• Music: MP3, WMA, and AAC (unprotected files), and LPCM files
• Video: MPEG-1, MPEG-2, MPEG-4, H.264, and WMV files
*These file types are available through DLNA® servers that support transcoding.
28
SUPERTICKER POWERED BY
Pressing OK with the SuperTicker category in focus will launch full screen TV with the ticker displayed
along the bottom of the screen.
The SuperTicker displays information on the latest news headlines, sports scores, financial news,
entertainment news, and weather. Sports scores and stock market index numbers in the ticker update
every 3 minutes. All other information updates every 15-20 minutes powered by CBC News Network.
Navigation
The SuperTicker will automatically scroll through each topic. If you’re interested in a particular topic,
you can use LEFT and RIGHT to browse through topics and UP and DOWN to scroll through items in
each topic.
The SuperTicker lets you lock a topic by pressing OK when the topic you’re interested in appears. If
you choose LOCK ITEM, it will lock on an individual story. To lock an entire topic select LOCK TOPIC.
View The Whole Story
If you see a headline that interests you, you can read the whole story by pressing OK and choosing
MORE INFO. You can also press INFO and an info note will open up that displays the story.
Use BACK and NEXT to scroll through pages of the story.
PHONE
When you’re receiving an incoming call, you’ll see an indicator on the screen no matter where you are
in the menu.
While the indicator is on the screen, other remote functionality is disabled. The indicator will
automatically dismiss itself after 30 seconds, but you can dismiss it immediately by pressing OK and
choosing CLOSE. You can also use LEFT as a shortcut to dismiss the indicator.
AccessEvo maintains a list of the last 100 calls you’ve received. You can access this list through PHONE
or by pressing OK on a call indicator.
Press OK to bring up CALL OPTIONS which allow you to CLEAR CALL LOG or to access the
SETTINGS.
29
FREQUENTLY ASKED QUESTIONS
GENERAL:
How many TVs can I hook up to the AccessEvo system within my home?
The AccessEvo systems supports 6 connected TVs. Other TVs can be supported through an analog
connection and stand-alone boxes.
Why is the AccessEvo system always turned on (lights on front screen)?
The AccessEvo system never turns off.
We would much rather see the channel number instead of the time on our front panel display.
Can this be changed?
Unfortunately it’s not something that can be done right now. You can use the AccessEvo system’s quick
ability to not only get the channel number, but current program and upcoming programs with the quick
menu bar (press OK or any of the arrow keys while watching a channel).
REMOTE:
Our remote has quit working properly. Any suggestions?
1. Always first check to see if your batteries need replacing.
2. Check if the remote is cleaned and nothing is blocking any of the buttons.
3. Check the area in front the AccessEvo system to ensure nothing is obstructing the remote’s path.
When direct-tuning to a channel using the number buttons, why is the tuning delayed?
If you are tuning to a channel there is an automatic 3 second delay while it waits for additional numbers.
If you would like to speed it up once you enter the desired numbers press OK.
RECORDING:
Will recording continue if the AC power fails?
No, the battery only powers the basic phone service during outages/power failures as phone is a lifeline
service.
I set a series to record with the following recording options: unlimited episode limit, till space
needed, and first run only. However, a first-run episode did not record. Why?
The system determines if an episode is first-run by checking its original air date on a specific channel. If
the episode’s original air date is within the last seven days, then it is treated as a first-run episode. If it’s
original air date is eight or more days ago, then it is considered a repeat. The system will not record the
episode because you set the option to record first-run only.
When I press record on my AccessEvo system, why don’t I see a red record light on the front
panel?
With the AccessEvo system the recording action is actually happening through the Gateway and does
not display AccessEvo system front panel. Recordings are displayed on the on screen guide.
Can I recover a deleted recording?
Currently, the AccessEvo system does not have this functionality available. You will look for an upcoming
episode to re-record.
How much can record on the AccessEvo System?
30
There is a 500 GB hard drive which is the approximate equivalent to 60 HD Hours or 250 SD hours. If you
are looking for more space you can add on an ESATA external hard drive.
FREQUENTLY ASKED QUESTIONS
Will the AccessEvo System automatically record a repeat of a show if the first airing fails to
record?
If you are recording a single episode (that is, you selected “record once”) and it fails to record, the episode
will not be rescheduled for recording. You must manually set it to record again.
If you are recording a series and the recording of a particular episode failed, the AccessEvo Gateway will
record a repeat of that episode but only if you tell it to do so. You can set the AccessEvo Gateway to
record a repeat of a show (shows that are flagged as a repeat) automatically if you select “repeats” for the
Accept: field in Recording Options. By default, “first-run only” is selected, which means the AccessEvo
Gateway will record the episode only on its first air date.
Sometimes, a station will re-air the same episode on the same day as its first air date, but at a different
time. To record this second airing, select “all” for the Timeslots: field in Recording Options. Because the
first air dates of the episodes are the same, the second airing is not considered a repeat.
Note: Many syndicated programs that are not truly first-run are not marked as repeats; they are treated like
first-run episodes.
CONFLICT MESSAGES
Conflict Message: New request overlaps previously scheduled shows. Cancel one set
Cause:
The subscriber tries to record a single show and all six tuners are programmed to record content during
the same time slot.
Action:
• Cancel new: Selecting this option closes the conflict note and continues with the previously scheduled
recording.
• Cancel a previously scheduled show or series: Selecting one of these options schedules the new show
and displays a schedule confirmation message.
Conflict Message: Watching (ch #) will stop one of these shows. Which one do you want to stop?
Cause:
All six tuners are already in use (either programmed to record content or watching a live TV show) at
the same time the subscriber tries to watch a seventh show.
Action:
• Stop one of the scheduled recordings: Selecting one of the stop options tunes to the requested channel
and either:
• Stops the recording if the selected show is currently recording and places the recorded portion in
Recorded TV.
OR
• Changes the channel on the TV if the show is live allowing the subscriber to view the redirected tuner
and displays the channel changed note on that TV.
• Don’t change: Selecting this option closes the note and goes full screen. The previous activity of
watching live TV or recording content resumes. If no prior activity detected, the screensaver is displayed.
31
FREQUENTLY ASKED QUESTIONS
Conflict Message: New request overlaps previously scheduled shows
Cause:
The subscriber tries to record a new series and all six tuners are programmed to record content
during the same time slot.
Action:
• Recording existing: Selecting this option schedules all episodes of the new request that do not
conflict with existing requests. The new request is placed at a lower priority than any existing
requests that conflict.
• Record new: Selecting this option schedules all episodes of the new request and places it at a higher
priority than existing requests that conflict.
• Cancel New: Selecting this option simply closes the note.
Conflict Message: We need to change the channel to begin recording
Cause:
A recording is about to start and all six tuners are in use with one of the tuners occupied by
streaming live TV. The above message is displayed on the TV streaming the live TV show. If more
than one TV is watching the same show, both are presented with the message and the first one to
act on it determines the outcome. The other TV would get notified that the show is being
preempted due to a programmed recording. If more than one TV is streaming different programs,
all TVs get this message and the first one to act determines the outcome.
Action:
• Record: Selecting this option changes the channel and begins the new recording.
• Don’t record: Selecting this option cancels the recording request for the upcoming show and the
channel is not changed so that the subscriber can continue watching the show.
Conflict Message: No space currently available for new request message
Cause:
This message is displayed when a subscriber requests a new recording and all attempts by the
AccessEvo Gateway scheduler to make more room are unsuccessful.
Action:
• Cancel new (timeout, default): Selecting this option maintains the existing recording schedule. The
new request will not be recorded.
• Schedule anyway: The new request is added to the recording schedule. If space becomes available in
the future, the show will be recorded. This option can be used so that the subscriber can schedule
the new recording and then take action to free up space.
Tip: The subscriber may have too many recorded and/or scheduled shows set to “keep until I
delete”. Changing some may free up more space.
32
FREQUENTLY ASKED QUESTIONS
Conflict Message: We need to make room for your request
Cause:
The subscriber attempts to schedule a new recording (single or series) or change the recording
settings and there is not enough space on the disk to accommodate that request. The system will
need to make certain changes to the recording schedule in order to make room for a new request.
Action:
• Cancel request: Selecting this option cancels the request to record a new show and maintains the
existing recording schedule.
• Make room or accept: Selecting this option does the following:
• For previously recorded shows, this schedules new request(s) and alters the expiration date(s) for
the listed shows to either delete the shows immediately or to delete them sooner than planned
(as described in the message) to make room for the new request.
• Shows that are marked “keep until I delete” may also be included in the list for deleting sooner
than planned.
• Recorded shows that have expired are automatically deleted once the new show begins recording.
If the attempt to schedule fails, the “Cannot Schedule” note is displayed.
Tip: Have the subscriber free up more room by deleting some shows or changing the recording
options.
• For upcoming shows, this cancels the listed shows to make room for the new request. Note: Shows
that are marked “keep until space is needed” are not reported.
Conflict Message: Recording about to start. We need to change the channel to begin
recording
Cause:
A recording is about to start and all six tuners are in use. The tuner with the lowest priority is presented
with the above message. The priority is determined as follows
1. Recording TV (Highest priority)
2. PPV
3. VOD
4. Live TV (Lowest priority)
If there are two or more tuners occupied with two items of the same priority, the message is
presented arbitrarily to the TV watching one of those items.
Action:
• Stop one of the shows: Selecting one of the stop options changes the channel to that needed by
the scheduled recording.
• Don’t change: Selecting this option cancels the scheduled recording and closes the note.
AccessEvo SYSTEM:
Why is audio set to Dolby Digital by default when using HDMI?
It is expected that most TVs that support HDMI will also support Dolby. If Dolby is selected and the TV
does not support Dolby via HDMI, then the HDMI output will down-mix to PCM stereo.
33
FREQUENTLY ASKED QUESTIONS
Can I use 720p as the default AccessEvo system resolution instead of 480i?
The AccessEvo systems use 480i as the default resolution and this can changed within your settings
menu.
Is the TV screensaver timeout adjustable?
Currently this feature is not available for adjustments.
The two timers that control the streaming timeout are the time between the last viewer activity (that is,
from the time the last button function was received by the AccessEvo system) and the length of time
the idle notice is displayed before being automatically dismissed.
• Idle Notice timer: This is the length of time between the last viewer action and when the note
appears on the screen. This is set to a value requested by your company. The default timer is 2
hours, 45 minutes.
• Idle Notice timeout: This timer controls how long the idle note should remain on screen before it
dismisses itself and stops the video streaming. The default timer is 15 minutes.
Why is there a TV screensaver timeout?
There are several reasons to take a break, such as:
•
Power saving: There is power savings when the system is not streaming, decoding and displaying
video.
• Tuner contention: Stopping the video stream frees the tuner. If a household has four AccessEvo
systems that stream continuously, that leaves two tuners for recordings. If three shows are recorded
in the same timeslot, a tuner will be “stolen” from one of the other AccessEvo systems causing
the streaming to stop and the screensaver to be displayed. If only one person is really watching TV,
a conflict message is displayed asking which show to cancel or which AccessEvo system to stop.
If the TV has timed out and stopped, how can I get back to Live TV?
Several buttons on the remote, for example the Live TV button, will activate live TV on the last-used
tuner. If the Power button on the remote has been set up to power on/off the TV, it will also be
detected by the AccessEvo system and Live TV streaming will be initiated (only if the IR sensor on the
AccessEvo system and the TV are in alignment). The Menu button will dismiss the screen saver and
activate the main menu. Otherwise, if the IR sensor on the AccessEvo system and the TV are not in
alignment, the TV will turn on Screen Saver.
EXTERNAL HARD DRIVE QUESTIONS:
How often is an external hard drive checked for errors?
When an external hard drive is connected to the AccessEvo Gateway to increase the storage capacity,
it is periodically checked for errors.
Whenever the external drive is plugged in or upon the start-up of the AccessEvo Gateway, the file
system is checked that it was shut down properly. If not, a disk check is performed. It is also performed
on every tenth start-up. The disk check normally just takes a few seconds on the file system unless
the journal is corrupted, in which case it can take minutes. The time depends on the extent of the
corruption and the size of the hard drive.
If my AccessEvo Gateway fails, what happens to my recording?
If the AccessEvo Gateway needs to be replaced, recordings cannot be recovered.
34
NOTES
35
AccessEvo
The Evolution Of Home Entertainment
Bring the future to your living room call 1-866-363-2225 or visit
www.myaccess.ca/builder.
24/7 Customer Service
Regina (Head Office) • 2250 Park Street
Estevan • 1126 6th Street
Humboldt • 645 Main Street
La Ronge • 712 Finlayson Street
Melfort • 620 Saskatchewan Avenue SE
North Battleford • 1192 99 Street
Weyburn • 120 10th Avenue SE
Yorkton • 22 Sixth Avenue N
WL/08/15/1M/25.007002
1-866-363-2225