Trust Innovation Partnership

Trust
Innovation
Partnership
FRONT COVER:
Europa Café, New York, NY, USA
Infusions Accent Canopies - 2’ x 6’ Graphix Stripes in Sedona Saffron
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Dubai International Airport Lobby, Dubai, United Arab Emirates
Custom Metal Walls Unperforated in Custom RAL 9010
MetalWorks RH200
At a
Glance
AWI
NYSE
1860
Year Founded
$2.7 billion
2011 Revenues
8,500
Employees
Lancaster, PA USA
Headquarters
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Ceilings Portfolio:
ss Custom ceiling / suspension systems
ss Acoustical ceiling systems
ss Metal ceilings
ss Wood ceilings
ss Mineral fiber / fiberglass ceilings
Flooring Portfolio:
ss Hardwood
ss BioBased Tile®
ss Laminate
ss Genuine linoleum
ss Vinyl sheet
ss Vinyl tile
From the beginning, we do
business differently by branding
our products and standing
behind them with a verbal and
written guarantee.
Armstrong finds myriad uses for
cork – insulation, covering for
water pipes and fittings; cork
cots; cork shoe insoles, bulletin
boards, bath mats, table mats.
1800s
1850s
The Mason jar threatens the cork
business, but Tom Armstrong invests
$1,000 in the “Improved Cork Cutting
Machine” for another burgeoning cork
market – beer bottling.
Armstrong is a leader in the design and manufacture of floors and ceilings;
our innovative residential and commercial product designs, solutions and
services enable our customers to deliver the exceptional interior spaces
they envision for themselves and their clients. At home, at work, in
hospitals, classrooms, stores and restaurants, Armstrong offers innovative
interior solutions that help to enhance comfort, save time, improve building
efficiency and overall performance, and create beautiful spaces, from
Dubai to Shanghai, New York to Sao Paolo.
What began more than 150 years ago, as a tiny two-man cork-cutting
shop in Pittsburgh, Pennsylvania, has grown to become Armstrong
World Industries, Inc., a global, multi-billion dollar corporation with
thousands of employees around the world.
We owe our success to our strong
foundation built on trust, innovation
and partnership.
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Armstrong
around the
World
Global sales and marketing supported by 8,500 employees and
33 manufacturing facilities with three under construction.
United States
International
Corporate Headquarters
Ceilings
Flooring
Ceilings
Pearl Joint Venture
Lancaster, PA
Hilliard, OH
Macon, GA
Marietta, PA
Pensacola, FL
St. Helens, OR
Australia
Braeside
Thomastown
Austria
Rankweil
China
Nanhai
Canada
Montreal
WAVE Joint Venture
Flooring
Beech Creek, PA
Beverly, WV
Jackson, MS
Jackson, TN
Kankakee, IL
Lancaster, PA
Oneida, TN
Somerset, KY
South Gate, CA
Stillwater, OK
Titusville, PA
Vicksburg, MS
Warren, AR
West Plains, MO
Mineral Wool
Millwood, WV
WAVE Joint Venture
Aberdeen, MD
Benton Harbor, MI
Las Vegas, NV
China
Kunshan City
Shanghai
Germany
Bietigheim-Bissingen
Delmenhorst
China
Shanghai
France
Pontarlier
Germany
Münster
United Kingdom
Stafford
Team Valley
China
Shanghai
France
Prouvy, Valenciennes
India
Pune
Spain
Madrid
United Kingdom
Team Valley
Regional Business Offices
Austria
Rankweil
India
Mumbai
Australia
Melbourne
Silverwater
Slacks Creek
Sydney
Japan
Tokyo
Brazil
Sao Paolo
Poland
Warsaw
China
Shanghai
Russia
Moscow
France
Paris
Serbia
Belgrade
Netherlands
Breda
Singapore
Switzerland
St. Gallen
Taiwan
Taipei City
United Arab Emirates
Dubai
United Kingdom
Uxbridge
United States
Plano, TX
Hong Kong
Wan Chai
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Phoenix Children’s Hospital, Phoenix, AZ, USA
Armstrong Mesa Ceiling Panel
Marmorette® with NATURCoteTM Blast Off LP519
Marmorette® with NATURCoteTM Goldenrod LP072
Armstrong begins to turn
cork scrap into a brand new
product – linoleum flooring,
the original green floor.
Armstrong president Henning
Prentis’ management philosophy:
all business management is teaching;
and teaching employees how to work
together is management.
1900s
1930s
Hazel Dell Brown becomes the first
manager of the Armstrong Bureau of
Interior Design. She believes women aren’t
really interested in linoleum, but they are
interested in attractive rooms.
There’s a true story about our founder
Tom Armstrong and a special soft
drink that had been supplied by an
Armstrong customer for a street
festival in Pittsburgh. The soft drinks
went bad, and Tom’s customer
blamed the Armstrong corks.
Tom replaced all of the soft drink –
even though the drinks going sour
likely had little to do with the corks.
That decision cost a pretty penny for
a new business in the late 1800s, but
he did it to preserve his reputation,
stand behind his product and make
his name synonymous with trust. The
news spread all over Pittsburgh and
people learned if the supplier was
Armstrong, the buyer could have
faith in the product.
Trust
Armstrong has flourished, in times of prosperity but also crisis,
because we’ve always been the company that could be trusted
to deliver quality products when we said we would. At a time
when most companies operated under the premise “Let the Buyer
Beware,” Armstrong built a business on trust, integrity and the
principle “Let the Buyer Have Faith.” It set us apart then, and it
sets us apart now, along with our ability to collaborate with and
innovate for the people we’re here to serve – our customers, our
shareholders, our communities and our employees.
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Armstrong, along with Kraft and
General Electric, is among the first to
embrace television as an advertising
medium. We sponsor Brigadoon,
Kiss Me Kate, Gidget and the Danny
Kaye Show.
Acoustical Fire Guard, an incombustible ceiling
system that keeps the metal grids from buckling
under intense heat, makes Armstrong an
innovation leader.
1930s
1960s
We unveil a first-of-its-kind Research
& Development Center where we
experiment with plastics and launch
our first vinyl floors and acoustical
ceiling systems.
named Armstrong Duality
Premium high definition vinyl
flooring one of the 30 Most
Innovative Products of 2012. Our
3D technology creates the look
of wood, stone and other natural
materials with the durability and
performance of vinyl.
The Chicago Athenaeum
and The European Centre for
Architecture Art Design and Urban
Studies presented Armstrong with
the 2011 Good Design Award—
the Oscars of industrial design—
for our Marmorette® linoleum
with Continuum™, our color and
design system.
names Armstrong AirGuardTM a
Top Product in 2011. AirGuard’s
breakthrough coating technology
improves indoor air quality by
actively removing formaldehyde
and other aldehydes from
indoor air.
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Armstrong opens its first product
center in Rockefeller Center, where
architects and interior designers
get technical and decorating help
on the spot.
Innovation
Trust is our foundation, but innovation is our passion and has been
from the start. Armstrong innovation applies to how we approach
all aspects of our business—product research, development
and manufacturing; distribution and marketing; and hiring and
retaining employees.
We strive to understand what our customers and other
stakeholders will want and how best to bring it to them. This
commitment to improvement and innovation, our inherent ability
to build on our strengths and adapt to an ever-evolving world, is
what makes us leaders in our industry.
In the majority of schools, students only hear 3 out of every 4 words.
When schools choose Armstrong acoustical ceilings, kids can hear
every word—when they’re not busy passing notes—which helps them
learn better. And that’s not all…in hospitals patients heal faster with
less noise and, in the workplace, employees can be more productive.
Residential Exotic Engineered Hardwood Flooring
Rustic Accents Collection, Acacia Natural: EHS5300
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Trinity Biomedical Sciences Institute, Dublin, Ireland
BioGuard Acoustic
Armstrong invents the
revolutionary Solarian nowax floor and Soundsoak
acoustical wall panels.
Armstrong becomes a founding member
of the U.S. Green Building Council; and
enters a joint venture with Worthington
Industries to establish worldwide
leadership in suspended ceiling systems.
1960s
1990s
Armstrong introduces Rhinofloor in
Europe with the slogan, “So tough,
it’s beautiful,” because of its ability to
withstand punishing wear and tear.
Armstrong institutes an ethics
program long before it’s
required by law.
Partnership
We’re successful because of the customers that buy and install
our products; the employees that bring their passion and their
commitment to work every day; the shareholders that invest in
our company; and the communities where we live and work.
In turn we:
Armstrong looks for innovative ways to partner
with community organizations. Dale, a service
dog in training for non-profit Canine Partners for
Life, kindly provided his time to appear in our new
residential laminate flooring catalog. A win-win for
Canine Partners and Armstrong.
Deliver what our customers need precisely when and how
they need it
ss We’re Best in Class in service and quality in all of the markets
we serve
Create a company culture where boldness prospers, ideas
flourish and integrity reigns
ss On a foundation of candor, commitment, inclusion and integrity—
our company values—we’re strengthening our brand and
company culture to attract the best and the brightest in
our industry
Employees celebrating our
150th anniversary in 2010.
Provide jobs and contribute to vibrant local economies
ss We employ thousands of people around the world through our
manufacturing facilities, sales operations and business offices
Drive value for our shareholders
ss We’re committed to disciplined spending, prudent balance
sheet management and organic investment in growth
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We’re the first flooring manufacturer
to win Popular Mechanics’ award for
our Armalock™ installation system
that made laminate installation faster
and easier.
Armstrong launches AirGuard ceilings,
which actively remove formaldehyde
from indoor air, and CoolZone, an
innovative ceiling solution that can
eliminate the need for air conditioning.
2000s
Armstrong introduces Striations BioBased Tile,
a new category of resilient flooring that delivers
style in a non-PVC tile with 85% limestone and
10% pre-consumer recycled content.
Our
Reputation
Our company and our brand are 150 years old. We believe one of the reasons we have stood the test
of time is our devotion to our operating principles and our commitment to acting responsibly and with
integrity everywhere we work. That commitment includes fundamental ethics about how we treat our
people, our partners and our planet.
Environmental Stewardship
We have a storied history when it comes to conservation and
wise use of resources. In 1909, when we started manufacturing
linoleum flooring from cork stopper shavings, we set our course of
reuse, reclaim and recycle. We were the first to establish a ceiling
recycling program that has diverted more than 62,000 tons of
construction waste from landfills, and we’ve started a vinyl flooring
recycling program.
Our environmentally sustainable products include: BioBased Tile®
made from rapidly renewable, U.S.-grown plants; AirGuard, a
ceiling tile that removes aldehydes like formaldehyde from interior
air space for better indoor air quality; and CoolZone, an innovative
ceiling solution that absorbs heat during the day and releases it at
night, for steady indoor temperatures.
Community
We give back to the places that help us succeed – with financial
contributions, product donations and volunteerism. The Armstrong
Foundation, established in 1985, has contributed more than
$30 million to global disaster relief, educational institutions,
scholarship programs and other worthy charities.
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Product Stewardship
and Quality
We maintain rigorous quality standards –
from product design and manufacture to
performance attributes and installation
improvements – that often exceed
regulatory requirements.
Safety
Our steady pursuit of an injury-free
workplace has earned us a world-class
safety rating in our manufacturing sector.
Ethics
Our ethics program was in place long
before it was required by law. We
take responsibility for our actions and
demonstrate character in how we behave,
make decisions and communicate which
includes abiding by the law and company
policies everywhere we operate.
Operating
Principles
ss To respect the dignity and inherent rights of the individual
in all dealings with people.
ss To maintain high moral and ethical standards and to
reflect honesty, integrity, reliability and forthrightness in
all relationships.
ss To reflect the tenets of good taste and common courtesy
in all attitudes, words and deeds.
ss To serve fairly and in proper balance the interests of
all groups associated with the business — customers,
stockholders, employees, suppliers, community
neighbors, government and the general public.
Pavilion of Footprint Exhibition, Shanghai, China
Genuine Linoleum
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Armstrong World Industries
2500 Columbia Avenue
Lancaster, PA 17603
717-397-0611
www.armstrong.com
Armstrong India Office, Mumbai, India
Graphic Linear Ceiling Panels with Silhouette Suspension System
Graphic Linear and WoodWorks Laminated Ceiling Cloud with Suprafine Suspension System and Axiom Trim
Armstrong Wood Laminate, Ambience Chestnut: MF6117