Visit Facebook.com/VirginiaSPQA and become a FAN. See photos of

Program
Visit Facebook.com/VirginiaSPQA
and become a FAN. See photos of
previous Forums now and this one
in a few weeks.
Monday , September 15
Pre-Forum Workshops
Registration, Shenandoah Foyer
7:15 am - 8:00 am
Innovations Basics: It Isn’t Elementary
Jane Keathley, Keathley and Associates
Parlor A
8:00 am - 10:00 am
10:00 am - 10:30 am
10:30 am - 12:00 pm
An Explorer’s Guide to the Criteria
Jamie Ambrosi, BPEP, Matt Smith, APS
Parlor B
Break
Innovations Basics: It Isn’t Elementary
12:00 pm - 1:00 pm
An Explorer’s Guide to the Criteria
Lunch - in the restaurant - tickets required
Discovery Program:
A First Step Toward Performance Excellence
Marie Hussey, Discovery Program Manager, Kim Humphrey, Newport News Shipbuilding
Parlor A
1:00 pm - 2:15 pm
2:15 pm - 2:45 pm
An Explorer’s Guide to the Criteria
Break
Discovery Program:
A First Step Toward Performance Excellence
2:45 pm - 5:00 pm
An Explorer’s Guide to the Criteria
Virginia SPQA Examiner Community Meeting
5:00 pm - 6:00 pm
Special Guest, Jamie Ambrosi of BPEP, Parlor B
Virginia Forum for Excellence
4:00 pm - 7:30 pm
6:30 pm - 8:30 pm
Registration, Shenandoah Foyer
Recognition Reception, with Special Guest Jamie Ambrosi of BPEP, Parlor C
Exhibits Open, Shenandoah Foyer and Ballroom
Tuesday Morning | Dr. John Timmerman
Gallup’s Senior Strategist in Customer Experience and Innovation
“Behavioral Econoinic Design of the Customer Extperience”
John is Gallup’s Senior Strategist in Customer Experience and Innovation. Prior to Gallup, he served as Vice President of Operations and Quality for Ritz-Carlton and most recently as Global Vice President of Guest Experience and
Room Operations for Marriott. He is a former Quality Advisor for The Cleveland Clinic Foundation and part of the
advisory group that created the Service Breakthrough Series, an initiative of the Institute for Healthcare Improvement. John is the immediate past Chairman of American Society for Quality and a former
Tuesday Afternoon | Hon. Maruice Jones
Senior Baldrige Examiner. He bachelor’s degree with honors is from the University of
Secretary of Commerce and Trade,
Delaware and his master’s degree in service leadership and innovation is from the
Commonwealth of Virginia
Rochester Institute of Technology. His doctorate in hospitality management is from
Appointed
in
January
2014, Maurice Jones leads
Iowa State University.
the Commonwealth’s economic development and
Tuesday Lunch | Laurens Sartoris
Job’s creation efforts. Starting out in the publishPast President, Virginia Hospital and Healthcare Association
ing industry, he has since held numerous public
service positions including Deputy Secretary of
“Does Leadership Really Matter?”
”
Matter?
HUD. His Bachelor of Arts in Political Science is
Laurens served as president of VHHA since December 1988. Prior to joining VHHA, he
from Hampden-Sydney College. His Master of
worked six years as senior attorney for the Division of Legislative Services, Virginia
General Assembly. He received his B.A. degree in philosophy in 1967 from The ColPhilosophy in International Relations is from
lege of William & Mary, and earned his J.D. from the University of Richmond’s School
Oxford University as a Rhodes Scholar. His Juris
of Law in 1970.
Doctor is from the University of Virginia.
Tuesday, September 16
7:30 am - 8:30 am
Registration, Shenandoah Corridor
8:30 am - 9:30 am
Opening Session, John Timmerman, Shenandoah Ballroom
9:30 am - 9:45 am
Break, Shenandoah Corridor
Parlor A
Parlor B
New River Room
Anna Room
EQ: Key Competencies of
Effective Leaders
Moving from Silos to an
Effective Performance
Management System
Linking Knowledge
Management and
Employee Engagement
Engaging the Customer,
Opportunities for
Non-Profits
Dr. Patrick Murphy,
Matt Smith,
Arlington Public Schools
Dr. Robert Downing,
Bill McHenry,
Newport News Shipbuilding
Dr. Rebecca Anderson,
Business Psychologist
Rooms
Ken Smith,
Strategic Directions, LLC
9:45 am - 10:45 am
11:00 am - 12:00 pm
12:00 pm - 1:15 pm
1:30 pm - 2:30 pm
Exhibits Open, Shenandoah Corridor and Ballroom
10:45 am - 11:00 am
Break, Shenandoah Corridor
The Impact of Positive
Psychology in Leadership
Coaching
Steve Hodlin,
Blackbaud, Inc.
Leading in a VUCA World
(Volatility, Uncertainty,
Complexity, Ambiguity)
Dr. Steve Terrell,
Aspire Consulting, Inc.
Creating a
Communications Plan
Right for Your
Organization
Gary Paul Kirchner,
Booz Allen Hamilton
Reducing the FOG:
Strategic Quality
Assessment
Susan Schall,
SOS Consulting
Lunch, Laurens Satoris, Shenandoah Ballroom
The Compliant, Ethical and Peer-to-Peer Coaching for Bridging the C-Suite Social
Plan for Success: Why
Moral Leader in the
Business
Media Gap
Strategic Planning is CruDr. Dona Witten,
Brian Loebig,
21st Century
cial for Organizational
Executive Coach and
Internet Strategist,
Mike Novak,
Success
Performance Improvement
Consultant
2:30 pm - 4:00 pm
Management Consultant
Philip Day,
Philip Day Communications
Dr. Chris Burge,
Performance Improvement
Consultant
Recognition Ceremony and Dessert Buffet - Shenandoah Ballroom
Honorable Maurice Jones representing the Commonwealth of Virginia presenting.
Program Notes ♫
♫
Seating. Workshop seating is on a first come basis. Please arrive on time to ensure a seat and a handout. Be
sure and have a second choice if the workshop is full.
♫
Presentations. Electronic copies of most workshop presentations will be available at spqa-va.org/
publications.html in the next few weeks.
♫
Photos. Forum photos will be available at facebook.com/VirginiaSPQA in the next few weeks.
♫
Feedback. At registration, you received a 2014 Virginia Forum for Excellence feedback form. There is only one
form for the entire event (extras are available if you misplace it). Please fill this out and return it Tuesday afternoon. Your feedback is very important as we plan future events.
2014 Examiner Community
Award Program Examiners
Award Program Editors and Mentors
Allan Bartnik, Team Lead
AnneMarie Ferraro, Team Lead
Betsi Hurd, Asst. Team Lead
Betsy Arnette
Brian Tapajna
Carrie Heinrich
Charlene Bridges
Claudia Butler, Asst. Team Lead
Clyneice Chaney, Team Lead
Karen Wentzel
Katisha Harrison
Kenneth Harriott
Marla Hetzel, Asst. Team Lead
Matt Smith, Team Lead
Mimi Mazarei
Nancy Needs
Nicole Oxley, Asst. Team Lead
Paul Beechner
Edwin Perez, Asst. Team Lead
Erec Janowski
Gabriele Strauss, Asst. Team Lead
Garrett Heath, Asst. Team Lead
Harold Hanson
Henrisa Tosoc-Haskel
Jeffrey Karako
John Sutherland
Joseph Boutte
Jullia Lent
Paul Petersen
Rebecca Anderson
Richard Verrill
Robert Mosley, Asst. Team Lead
Russell Cross
Sharyn Campbell
Steven Zykoski
Tom Tull, Team Lead
Whitney Metzger
Examiner Program Management
Mary Turner, Award Program Manager
Brian Tapajna, Scorebook Navigator
Administrator
Marie Hussey, Discovery Program Manager
Jim Neuburger
Steve Hoard
Mike Novak
Award Program Panel of Judges
Sandra S. Bailey
Paul Grizzell
Michael Levy, Lead Judge
James M. Toney
Anne Warner
Discovery Program Examiners
Vernon Grapes
Laura West
Thomas Bacus
Dona Witten
Kimberly Humphrey
Rebecca Anderson
Harold Hanson
To become an Examiner for 2015, visit spqa-va.org/
examiners.html, download the 2015 Examiner Guide for
information. The on-line examiner application will be
available soon.
Stay Connected
Read the quarterly newsletter submit an article to
[email protected] .
Attend a Regional Criteria
Workshop to keep your skills
current.
Take a moment to “like us” at
facebook.com/VirginiaSPQA.
2014 Award Recipients
Virginia SPQA is pleased to recognize the following organizations:
Medallion for Performance Excellence
Arlington Public Schools (APS), located in northern Virginia, APS consists of 22 elementary schools, five middle schools, five high schools,
a secondary school and other programs, serving over 24,000 students plus an adult education enrollment of 14,000. The primary goal of APS is to ensure that each student excels and improves academically, communicates clearly, solves problems effectively and acts responsibly. APS students hail from
111 nations, speak 88 languages and are richly diverse. Arlington County is the smallest county in the
commonwealth, while APS is 13th largest among Virginia’s 132 school divisions.
Achievement in Performance Excellence
Bon Secours St. Mary’s Hospital has served Central Virginia since 1966, providing compassionate health care of the highest quality. St.
Mary’s Hospital was the first community hospital in Richmond to achieve Magnet®
Recognition by the American Nurses Credentialing Center for nursing excellence in
2008. Thomson Reuters named St. Mary’s a Top 50 Cardiovascular Hospital in the
nation by and was recognized by HealthGrades for being ranked among the Top 5%
in the nation for emergency medicine, critical care, stroke, gastrointestinal care, and prostatectomy. St. Mary’s is accredited by The
Joint Commission for having centers of excellence in heart failure, heart attack, hip and knee joint replacement and primary stroke
Brinton Woods Health and Rehabilitation Center at DuPont Circle provides short-term therapy services, skilled nursing care, and long
-term care services in the District of Columbia. Brinton Woods is dedicated to providing quality
services in a friendly and caring environment. The organization offers services such as postsurgical care, complex wound care therapies, infusion therapies, 24 hour care, physician and
consulting services, counseling services, and social and cultural events. Rehabilitation services
include physical and occupational therapy, and speech therapy.
Mary Washington Healthcare, based in Fredericksburg, is a fully integrated, regional medical system providing emergency, inpatient
and outpatient care through over 40 facilities and services. The system includes Mary Washington Hospital, a 437-bed regional medical center, and Stafford Hospital, a 100-bed community
hospital. Mary Washington Healthcare is a nonprofit health system and has a long-standing commitment to provide care regardless of ability to pay. In 2014, U. S. News & World Report ranked
Mary Washington as number 6 of 130 Virginia hospitals and number 5 in the Washington DC
metro area out of 56 hospitals.
Commitment to Performance Excellence
American Society of Landscape Architects, founded in 1899, is the national professional association representing landscape architects.
ASLA has grown to 15,203 members and 49 chapters, representing all 50 states, U.S. territories,
and 62 countries around the world, plus 72 student chapters. Membership is open to all landscape architects as well as students and others interested in the profession’s issues, values, and
goals. ASLA promotes the profession and advances its practice through advocacy, education,
communication, and fellowship. ASLA works to increase the public’s awareness of and appreciation for the profession of landscape architecture and its contributions to quality of life. ASLA is an active advocate for the profession at
the local, state, and national levels on public policy involving licensure, the environment and sustainable design, livable communities,
surface transportation, historic preservation, and storm-water management issues, among others.
Discovery Participants
Virginia SPQA is pleased to recognize the following organizations for their participation in the Discovery Program:
PMS 312 In-Service
Aircraft Carriers
Sponsors
Virginia SPQA would like to recognize its current financial sponsors whose contributions help make our programs happen.
Partners
Virginia SPQA would like to recognize its professional partnerships. Partnerships with professional societies and non-profits
enable Virginia SPQA to expand awareness of its program offerings in ways that provide mutual benefit.
A special thanks to the students and faculty of the Marketing Department and the Robertson
Agency at Virginia Commonwealth University for marketing research and the
production of Virginia SPQA’s promotional video.