sample unit

1
0
One of the gang
Read, listen and talk about clubs, youth groups and lifestyles, clothes and accessories.
Practise the Present Simple and the Present Continuous, reflexive pronouns.
Focus on listening effectively, agreeing and disagreeing, describing appearance.
Write a simple description.
GRAMMAR AND READING
5 Choose the correct forms in these sentences. 1Don’t buy that phone now! Prices are going /
go down all the time.
2My brother is in the Scouts. He is often going /
often goes camping at weekends.
3Dina doesn’t usually / usually doesn’t spend
much time in the library, but this week she
is studying / studies hard for her final exams.
4Are you belonging / Do you belong to
any clubs?
5She can’t come to the phone right now; she
is sleeping / sleeps.
6Many university students are working /
work part-time.
1 Look at the photo and read the introduction about
Freshers’ Week. Then answer questions 1– 3.
1Who are Freshers?
2What happens during Freshers’ Week?
3Does Freshers’ Week exist in your country?
2 In pairs, read about the university clubs and say
which one you would most like to join and why.
3 Study the table. Then match sentences a– f with
rules 1– 6.
6
SA
M
We use the Present Continuous:
4to talk about actions happening now.
5to talk about temporary situations.
6to talk about changes.
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4 In groups, think of one more example for rules 1– 6
in the table.
Mind the trap!
Adverbs of frequency normally come before the main
verb with Simple tenses.
We always have a drink after the meetings.
He occasionally goes dancing.
They come after the verb to be and other auxiliary
verbs (do, does, have, etc.).
He is often late for class.
She doesn’t usually drive to work.
JimFreshers’ Week is brilliant! They
1
_________ (put) on a free disco every
night this week!
Kim Right.
JimThere are so many clubs at this university.
I 2_________ (belong) to the Roleplay Club
now. Here’s my membership card.
We 3_________ (meet) every Wednesday
at 8. Oh! Look! They 4_________ (give) free
food at the Cooking Club! Come on!
Kim Hmm.
JimWhat’s wrong? You 5_________ (seem)
bored.
KimI don’t like clubs. I’m an individual.
Individuals 6_________ (not/join) clubs!
JimYou 7_________ (become) really
anti-social, Kim.
E
PL
Present Simple and Present Continuous
We use the Present Simple:
1to talk about habits and routines.
2to talk about facts and generalisations.
3with state verbs (believe, belong, know, like, prefer, remember, see, seem, want, understand ) when we describe what is happening now.
NOT They are seeming happy.
CD1.2 Complete the conversation with the correct
form of the verb in brackets. Then listen and check.
U
aDuring Freshers’ Week we’re giving a free
head torch to every new member.
bWe have training sessions every Tuesday
from 7 to 9.
c Kim and Jay are watching TV.
dStudents read a lot.
eThe world is changing every day.
f They seem happy.
N
IT
Work it out
7 In pairs, ask and answer questions 1– 5. Student A,
look at page 122. Student B, look at page 123. 1What club do you belong to?
2Why are you a member?
3When do you meet?
4What do you do?
5What’s happening in your club?
8 Do you belong to any clubs or organisations like the
ones below? If not, imagine you do. In pairs, ask and
answer questions 1– 5 from Exercise 7.
sports clubs/teams school societies sports team supporters club a political party a scouting organisation
the fan club of a group/singer a charity
Internet groups/forums
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Welcome to Freshers’ Week
A chance for new first-year
students to get to know the
university, to have fun and to
make new friends.
Lots of things are happening
this week: live music, parties,
sports events, markets …
You’re a student. Students read a lot.
That’s normal.
But sometimes you need to get up
and move about.
Dancing is good for you.
Dancing helps you study.
bored.
your
Join DanceSteps this week and dance
way to good exam results.
SA
M
PL
E
Kim and Jay are watching TV. They seem
U
N
DanceSteps
IT
And if you want to meet
people with the same interests
as you, join one of the
university clubs.
A/W 1.4B
?
Jim and Kay are dancing. They seem
happy.
Debating
Society
● The world is changing every
day. It often seems confusing.
But don’t worry! The Debating
Society can help you understand it.
● We meet once a week, we often
invite guest speakers and we
always go out together afterwards.
● Our society is growing fast so join
now while you still can.
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LISTENING
1
CD1.3 Listenandchoosewhatyouthinkthecontext
isforsituations1–3.Don’tworryifyoudon’t
understandeveryword.
1
2
3
a conversation between 1 close friends / 2
people who don’t know each other well
a conversation 1 at home / 2 before a class
a conversation between friends 1 on holiday / 2
at an annual event
2 CD1.3 Listenagainandusethecontextandyour
knowledgeoftheworldtoguesswhathappensnext.
Therearetwoextraanswers.
1 
3 
a request
asking for directions
a formal speech
some instructions
some information about when the club meets
IT
a
b
c
d
e
2 
CD1.4 ListenandcheckyouranswerstoExercises2
and3.Whatwordsorphraseshelpedyoudecideif
youranswerswerecorrect?
LISTENING AND SPEAKING
don’t worry
context
check
knowledge of the world
SA
M
•
•
•
•
PL
E
5 LookatExercises1–4andcompleteTrainYourBrain
withthesewords:
U
4
N
3 Inpairs,guesswhatsortofgroupsyouthinkthe
peoplebelongto.UsetheideasfromExercise8on
page6.
1 Inpairs,lookatthephotoandanswerthequestions.
1 Where are the people?
2 What is happening?
3 How do you think the people are feeling?
2
TRAIN YOUR BRAIN Listening skills
Listening effectively
• Listenandguesswhatthe1_________is.
• 2_________ifyoudon’tunderstandeverything.
• Usethecontextandyour3_________toguesswhat
happensnext.
• Listenforkeywordsto4_________yourideas.
6
Listenandsaywhatthesituationisandwhat
groupthespeakeristalkingto.UseTrainYourBrain
tohelpyou.Whatkeywordshelpedyoudecide?
CD1.6 Listenanddecidewhatkindofprogramme
itis.Thenmatchthestudioguests1–3withtheir
occupationsA–D.Thereisoneextraanswer.
1 Mark Mondale
2 Jane Webb
3 Matt Hodges
A student
B psychiatrist
C psychologist
D sociologist
3 Checkyouunderstandthesewords.Useadictionary
tohelpyou.
gang
clique
role model
fashion youth
CD1.5
4
Readthestatementsbelow.Thenlisten.
Arethesentencestrue(T)orfalse(F)?
CD1.7
1 The Internet is like a playground because
it’s a great place to have fun.
2 Jane Webb believes that young people start
looking for new role models in their lives.
3 Mark Mondale believes that teenagers are
more similar to their parents today than
sixty years ago.
4 He believes that money and business is
behind fashion and lifestyles.
5 Matt Hodges thinks that music helps many
young people become friends.
6 Both Dr Webb and Dr Mondale think that
Matt’s answer proves their theories.
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8
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01
StudySpeakOut.Thenlistentoextracts1–4and
putthewords/phrasesinthecorrectplaceinthebox.
1 I’m afraid I have to disagree.
2 I agree up to a point.
3 I couldn’t agree more.
4 Absolutely!
Agreeing and disagreeing
SA
M
SPEAK OUT
Agreeing
That’ssotrue!
That’sagoodpoint!
Exactly!
1
_________
2
_________
Partial agreement
Thatmaybetrue,but…
You’vegotapoint,but…
3
_________
Disagreeing
I’msorry,butIcan’tagreewithyou.
4_________
Noway!*
Comeoffit!*
* very direct and perhaps rude for people you don’t
know well
6
CD1.9
7 Readtheseexchangesandcompletewith
expressionsfromSpeakOut.Thenactoutthe
dialoguesinpairs.
E
CD1.8
PL
5
U
N
IT
One of the gang
ListenandrepeatthephrasesfromSpeakOut.
1 A I think friends are more important than
family for most young people.
B _________ I think that’s true for a lot of
young people, but I also know a lot of
people who have a very close relationship
with their families.
2 C I think it’s a waste of time being
fashionable.
D _________ It’s important to care about
how you look. After all, it’s a big part of
your identity.
3 E It’s stupid to make generalisations about
young people.
F _________ Everyone’s different!
8 Inpairs,giveyouropinionsonthestatements
below.Agreeordisagreewithyourpartner’sideas.
UseSpeakOuttohelpyou.
1 People’s tastes in music have the most
influence on how they look and behave.
2 People are ruder on the Internet
than in real life.
3 Adults are often more
aggressive
than young people.
4 Young people today are more tolerant
than their parents.
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N
IT
Off the streets
U
I
10
15
20
25
E
30
PL
5
of putting up with the noise and
litter. 2___ But after trying several
different methods, Peterborough
City Council has a radical plan to
change things.
The council’s controversial plan to
bring peace to the city starts on a
Tuesday morning during the halfterm holiday. A group of fourteen
Chavs and Goths of both sexes
are travelling by bus to a secret
location in the countryside, ten
miles out of town. There are more
Chavs than Goths – maybe it’s
hard for some Goths to get up in
the mornings! When they finally
arrive, supervisors ask them to
put on camouflage clothing and
give each person a gun. And then
the two gangs spend the rest of the
morning shooting at each other.
Don’t worry – the guns are not real,
of course. 3___ But isn’t it dangerous
to fight aggression with aggression?
Is a game of paintball really the best
SA
M
t’s a typical Saturday afternoon
on Cathedral Square in
Peterborough, in the east
of England. Two noisy gangs of
young people are sitting in the
centre of the square. In one group
the kids are wearing tracksuits
and baseball caps and brand-new
white trainers. A lot of them are
wearing jewellery like gold chains
and earrings. They’re the ‘Chavs’.
Opposite them are the ‘Goths’.
They’re wearing black Doctor
Marten boots, long black coats and
black T-shirts with the names of
their favourite bands on them.
1
___ Nervous shoppers hurry past
both groups, trying not to make
eye contact. It seems to be quiet,
but you feel that at any moment
a fight could start. The police say
these young people are probably
harmless – perhaps they just
hang around the square because
there’s nothing better to do. But
older people say they are tired
35
40
45
way to bring young people together?
Steve Mayes, the organiser of the
event, feels that it is. He thinks
these controversial games give the
two groups something to do and
can start them talking. ‘It gets rid
of a lot of energy too – it’s much
better than playing games on
Playstations and Xboxes,’ he says.
Meanwhile, the Chavs and Goths
are fooling around : there’s a lot of
shouting and laughter and everyone
appears to be having fun.
At the end of the day Steve Mayes
believes the event was a success –
the two groups are already talking
to each other. 4___ ‘You choose
which team you belong to. But at
the end of the day, Chavs and Goths
are the same sort of people.’
55
60
65
70
50
Dan:‘I almost didn’t come this morning, but my friends persuaded me.
There was a lot of aggression to begin with, but everyone calmed down
in the end. I bumped into an old friend from primary school who I hadn’t
spoken to for years, but he seems just the same as ever – in fact, I got on with
him really well. The atmosphere in town is probably a lot better now.’
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01
One of the gang
READING AND VOCABULARY
4 P hrasalverbsFindphrasalverbs1–6inthearticle
andmatchthemwithmeaningsa–f.
1 CD1.10 Inpairs,lookatthephotosandthetitleofthe
article.Whatdoyouthinkitisabout?Thenquickly
readthearticleandcheckyourpredictions.
1 hang around 
2 put up with 
3 fool around 
2 Readsentencesa–fcarefullyandthenmatchthem
withgaps1–4inthearticle.Therearetwoextra
sentences.
a be quiet and relaxed after you have been
nervous or excited
b behave in a silly or irresponsible way, have fun
c tolerate, accept
d have a good relationship with
e wait or spend time somewhere and do nothing
f meet somebody when you don’t expect to
5 Completethesentenceswiththecorrectformofa
phrasalverbfromExercise4.
1 I only started to _________ my sister after
she left home!
2 Your boyfriend never helps you. I don’t know
why you _________ his laziness.
3 The kids always _________ when the teacher
isn’t in the room.
4 Guess what! I _________ Matt in the
supermarket yesterday. He’s married now!
5 Don’t worry, just have a cup of tea and try
to _________ .
6 The gang used to _________ in the park until
the neighbours started complaining.
IT
a The police are going to arrest them.
b ‘It’s like football,’ says Denise, another
organiser.
c They fire plastic balls filled with paint and it’s
all just for fun.
d ‘This is a terrible idea,’ says Trudy, a Goth
with long purple hair.
e These kinds of problems certainly aren’t
unique to Peterborough.
f Some of them are wearing lipstick and
eyeliner and a few of them have piercings.
U
N
3 Readthearticleagainandchoosethe
correctanswers.
6 Ingroups,answerthequestions.
E
1 How often do the gangs of Chavs and Goths
hang around the town centre?
a never
b not very often
c regularly
d every Tuesday
SA
M
PL
2 The shoppers in Peterborough don’t stop to
talk to the young people because they
a are afraid of them.
b can’t see them clearly.
c don’t want to make any noise.
d have better things to do.
3 The council organises paintball games
a every Tuesday morning.
b in the town centre.
c on a school day.
d for both boys and girls.
4 The organisers believe that paintball
a is quite similar to computer games.
b can help young people understand each
other better.
c can make people feel the same things.
d can be dangerous in some situations.
4 calm down 
5 bump into 
6 get on with 
1 Do you think that the paintball games are a
good idea or not?
2 Could they work where you live? Give your
opinions and agree/disagree with your
partners, using SpeakOut on page 9.
3 Which things lead to conflicts between
young people where you live? Give your own
opinions or use the ideas below to help you.
• supporting a different football team
• listening to different types of music
• living in a different district of town
• looking different
• attending a different school
5 Dan thinks that the paintball game
a made everyone too aggressive.
b didn’t help the situation in the town.
c was a good idea.
d was a good opportunity to hit someone
he knew.
‘Why do I love you? I think it’s because we
have so much in common.’
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FASHION
HOW IMPORTANT IS IT TO YOU?
We asked some teenagers for their opinions …
Sian loves shopping for clothes with her friends.
‘We really enjoy ourselves.We help each other
look for bargains.’
Mick doesn’t care what he wears. ‘Some people
look at themselves in the mirror all the time, but I
think your personality is more important than your
appearance.’
Claire makes her clothes herself. ‘I think it’s important
to have an original look.’
GRAMMAR AND VOCABULARY
how often? where? who with?
bargains important to you?
E
Mind the trap!
PL
1 Ingroups,usethepromptsbelowtoaskand
answerquestionsaboutshoppingforclothes.
sales
SA
M
2 Readthearticle.Whotakesfashionseriously?Whose
attitudetofashionismostsimilartoyourown?
Work it out
3 Readthearticleagainandcompletethetable.
Reflexive pronouns
1Wereallyenjoyourselveswhenwemeet.
2Shemakessomeofherclothesherself.
N
U
Omar cares about his appearance, but he doesn’t spend a lot
on clothes. ‘I think if you pay for your clothes yourself, you’re more
careful about what you buy.’
IT
Chris hates trying on clothes in shops. ‘I don’t usually
buy my clothes myself. Other people get them for me.’
1stperson 2ndperson 3rdperson
Single ________ ________ ________/himself
Plural ________ yourselves ________
3Wehelpeach otherchooseourclothes.
4 Lookatsentences1–3inthetableandanswerthe
questions.
• In which sentence does the reflexive pronoun
mean without any help/independently.
• Where does the reflexive pronoun go in the
sentence when it has this meaning?
• What is the meaning of sentence 3?
a I help myself and my friend helps herself.
b I help my friend and she helps me.
edon’tnormallyusereflexivepronounswiththese
W
verbs:wash, dress, shave, brush.
IshavebeforeIhaveashower.NOTIshavemyself.
5 Completethesentenceswiththecorrectreflexive
pronoun.Tickthesentencesinwhichthepronoun
meanswithout any help/independently.
1 My father talks to _________ when we’re
shopping. I don’t know why.
2 Samar is paying for her studies _________ .
3 Be careful, Tim! Don’t cut _________ !
4 Do you like my dress? I made it _________ .
5 Nobody helped us, we did it __________ .
6 Please behave _________ ! You’re both
very naughty.
7 Supermodels annoy me. They take
_________ so seriously!
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6 Completewiththecorrectreflexivepronounoreach
other.Theninpairs,askandanswerthequestions.
1 How many times a day do you look at
_________ in the mirror?
2 Do you think we can look at _________
for twenty seconds without laughing?
3 Tell me about your friends. How well do you
get on with _________ ?
4 Do your friends smoke or eat too much?
Or do they look after _________ ?
5 Do you and your friends enjoy _________
when you go shopping together?
6 Do you and your friends ever lend
_________ clothes?
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01
One of the gang
VOCABULARY AND WRITING
4 Ingroups,followthe
instructions.
1 Inpairs,puteachwordintothecorrectgroup.Thenaddasmanyother
wordsasyoucaninthreeminutes.
boots bracelet eyeliner belt
lipstick tracksuit polo shirt
clothes
make-up
trainers
coat
footwear
• Describe what someone
in your class is wearing
today.
• Guess who your
partners are describing.
earrings
accessories/jewellery
2 Lookatthearticlebelowandusethephrasesinboldtoaddmore
examplestothetable.
Describing clothes – order of adjectives
cool
size/
length
long
style/cut
loose
colour/
shade
black
darkgrey
material
noun
preposition +
noun
T-shirt
withbuttons
attheneck
cardigan cotton
woollen
U
• Paragraph3
Mention how they
typically spend their
free time.
E
shirt
blouse
earrings
tracksuit
shorts
lipstick
socks
T-shirt
jeans
• Paragraph2
Mention the kind of music
they listen to.
PL
striped/a(n)/old-fashioned/cotton
silk/large/a/blue
gold/long/beautiful
nylon/a/cheap/white
cotton/beige/baggy
red/bright
horrible/grey/woollen
funny/with a message on it/a
ripped/with a patch/denim
N
3 Puttheadjectivesinthecorrectorder.UsethetableinExercise2tohelpyou.
1
2
3
4
5
6
7
8
9
• Paragraph1
Mention the clothes,
accessories and make-up
they usually wear.
IT
opinion
5 Chooseafashionorstyle
thatispopularwithagroup
ofpeopleinyourcountry.
Writeadescriptionofabout
200–250words.
SA
M
What’s new
on the
High Street?
Fashion Trends
Callum is wearing a cool black cotton T-shirt with buttons
at the neck, a baggy sweatshirt with a hood, a
baseball cap, tight dark blue jeans and trainers.
He’s also wearing a chunky metal bracelet.
Hannah is wearing a striped lycra top, trendy black
leggings, a long loose dark grey woollen cardigan,
a wide leather belt and short black boots
with high heels. She’s wearing eyeliner and mascara
and also has a long silver necklace.
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6
0
Animal magic
Read, listen and talk about the animal world.
Practise Zero, First and Second Conditionals; phrases used instead of if.
Focus on asking for and giving advice; completing notes when listening.
Write a for-and-against essay; clauses of addition and contrast.
LIFESTYLE
•
PETS
Those crazy humans!
.
What would our pets say about us if they knew how to talk?
Lifestyle asked two pet-owners to imagine how their pets
might describe living with them.
N
IT
Kika, a nine-year old tabby cat, describes life
with Gavin, a graphic designer.
SA
M
PL
E
U
I don’t know when my human started living in my home. He’s been here for a very
long time. Luckily mine goes out quite often. I’ve no idea what he does, but it can’t
be for pleasure. Maybe he goes hunting, but if he does, he’s not very good at
it – he’s always hungry and irritable when he gets back. If I were him, I’d
practise at home first – he could start by hunting flies and spiders and then
try the bigger things later.
Humans are lazy animals. If Gavin’s at home, he spends about eighty
percent of his time asleep or resting. They’re not very clean, either.
Mine only washes twice a day … unless he’s in love.
There’s a theory that humans are solitary creatures, but I’m not sure.
For several months mine smelled of another human! But eventually it
stopped. Then he started going out less in the evenings and spent
hours staring hypnotised at that noisy glass box. So my conclusion is
that humans do have partners but just for short periods each year.
I’m afraid that Gavin is going to be here forever. But provided that he
fills up the big white thing in the kitchen with food, I’ll let him stay.
Wally, a six-year old golden retriever, describes
life with Lucy, an architect.
My human Lucy is really special. There’s nobody like her. As soon as she
goes out, I start missing her terribly. A few minutes can seem like weeks.
I’m always pleased to see her again.
I’ve trained my human well. She even does little tricks for me – when I look
at the front door and whine, she immediately jumps up and starts
putting on her shoes. It works every time! I’ve even taught her to
share some of her food with me. I hope that if I keep training
her, she’ll eventually give me all of it!
Often when we’re out she does silly things like throw
sticks. I think she expects me to bring them back. If she
knew how pointless it is, perhaps she’d stop doing it.
But as long as it makes her happy, I’ll do it – it’s a very
small sacrifice, isn’t it?
50
M06A_SUCC_SB_INTGLB_9178_U06.indd 50
Humans are loveable creatures – so easy to please and
easy to train!
14/10/2011 10:36
GRAMMAR AND READING
Check it out
1 In pairs, follow the instructions.
Conditionals
• Check you understand the meanings of the
words below. Use a dictionary to help you.
• Do you prefer dogs or cats? Why? Tell your
partner using the words below.
We use the Zero Conditional to talk about facts or
situations that are always true.
If he is here, he spends eighty percent of his
time asleep.
(be) good company intriguing lazy
loyal arrogant cruel obedient
independent playful
I prefer cats because they’re ¡ndependent;
they always do what they want.
Work it out
3 Match sentences 1– 3 with definitions a– c.
Mind the trap!

We often use were – not was – after I, he, she and it,
especially in written English.
U

E
If I were you, I’d take your dog to the vet’s.
PL
Zero
First
N

4 Match definitions a– c in Exercise 3 with the type of
conditional. How do we form them?
Zero Conditional
First Conditional
Second Conditional
IT
Alternatives to if in conditional sentences:
when/unless/as soon as/as long as/provided that
1 If she knew how pointless it is, perhaps
she’d stop doing it.
2 If Gavin’s at home, he spends eighty
percent of his time asleep.
3 If I keep training her, she’ll eventually
give me all of it.
a a situation that has a realistic chance of
happening in the future
b a situation which is very unlikely to or
cannot happen now or in the future
c a situation that is always true; a fact
We use the First Conditional to talk about situations
that have a chance of happening in the future.
If I keep training her, she will eventually give me
all of it.
We use the Second Conditional to talk about
situations which are impossible/very unlikely now or
in the future.
What would our pets say about us if they knew how
to talk?
2 Read the article. Which pet seems to like its
owner more?
SA
M
S
06
Animal magic



if + _________ , Present Simple
if + Present Simple, _________ +
infinitive
Second if + _________ , would + infinitive
5 Look at the sentences and the definitions in brackets.
How would you say the underlined words in your
language?
1 As long as (on condition that) it makes her
happy, I’ll do it.
2 As soon as (immediately after) she goes out,
I start missing her terribly.
3 He only washes twice a day unless (if … not)
he’s in love.
4 Provided that (on condition that) he feeds
me, I’ll let him stay here.
5 When (every time) I whine, she immediately
jumps up.
6 Complete the sentences with the correct form of the
verbs. What types of conditionals are they?
1 Fleas can jump up to thirty centimetres. If
humans _________ (be) as good at jumping,
they’d be able to jump 300 metres!
2 A cat can live for about fifteen years, provided
that you _________ (look) after it properly.
3 If he hits his dog again, I _________ (call)
the police!
4 Reindeer get a special chemical from the food
they eat – if they _________ (not/have) this
chemical, their blood would freeze.
5 Some worms will eat themselves if they
_________ (not find) enough food.
6 When kangaroos are too hot, they _________
(lick) their arms to cool down.
7 If this vampire bat doesn’t drink blood soon,
it _________ (die).
7 Complete the sentences. Then compare your answers
with your partner.
1
2
3
4
5
6
7
8
As soon as I wake up in the morning, I … .
If there’s nothing good on TV, I usually … .
I enjoy English lessons as long as we … .
I’ll pass all my exams this summer as long as … .
I never … unless … .
If I could change one thing in my life, I … .
If I had more … , I … .
Provided that … this weekend, I … .
8 Work in pairs. If you had to be an animal, which
species would you like to be? Why?
51
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14/10/2011 10:36
READING AND LISTENING
CD2.16 Work in pairs. What do you know about
octopuses? Choose the adjectives below that you
think describe them. Then listen to an interview with
a zookeeper and check.
aggressive badly-behaved boring
changeable intelligent playful
3
jellyfish b oyster
shark
b lion
elephant b chimpanzee
raven
b crow
crab
b turtle
mussel
b peacock
c snail
c sea lion
c gorilla
c bat
c dolphin
c owl
6 Do the quiz in pairs. Tick the sentences you think are
true. Then check your answers on page 120.







1 Elephants can’t jump.

2 There are more chickens than
people in the world.

3 A rat can survive for longer
without water than a camel.

4 The average worker bee only produces half a
teaspoon of
honey in its lifetime.

5 An albatross can fly for six hours without
flapping its wings.

6 Butterflies taste with their feet. 
IT
Listen again. Are the statements true (T) or
false (F)?
CD2.16
1 The zookeeper is particularly fond of
octopuses.
2 All octopuses are shy.
3 Milly generally seems to like the zookeeper.
4 Her normal colour when she’s feeling
calm is bright red.
5 Milly enjoys playing with kittens.
6 The zookeeper thinks that Milly
sometimes behaves like a small child.
7 She once climbed into another aquarium
during the night.
a
a
a
a
a
a
N
2
1
2
3
4
5
6
CD2.17 Quickly read the article. Which sentence A– D
best summarises it?
PL
E
A It is a mistake to think of octopuses as
molluscs.
B Octopuses don’t deserve their reputation for
being clever.
C Humans could learn a lot of useful skills
from octopuses.
D It is surprising that octopuses are so
intelligent.
U
1
5 Work in pairs. Which word is the odd-one-out in each
group? Why? More than one answer is possible.
SA
M
4 Read the article again and choose the correct answer.
1 We know that octopuses are intelligent because
a every zookeeper has an amazing story
about them.
b experiments have proved it many times.
c they sleep as long as mammals and birds.
d all of the above.
2 It’s surprising that octopuses are so
intelligent because
a their parents die shortly after birth.
b they live in large groups.
c they have such boring lives.
d other molluscs are quite simple creatures.
3 Octopuses are like aliens because
a there are folk stories about them.
b they came from a different universe.
c they are the most intelligent creatures
on Earth.
d they don’t clearly belong in the pattern
of evolution.
4 One thing that octopuses and early humans
had in common is that
a they ate a lot of fish.
b they spent a lot of time resting.
c they didn’t need to spend much time hunting.
d evolution was cruel to them.
52
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14/10/2011 10:36
Too clever by half ?
10
2
PL
SA
M
35
40
3
One theory suggests that octopuses and humans
perhaps have a lot in common. Like early humans,
octopuses are physically much weaker than their
predators. They have soft, naked bodies and they can’t
swim as fast as the many fish and sharks which hunt
them. Like early humans, they live in a changeable and
dangerous environment. This is why octopuses spend
much of their time hiding between rocks or in holes,
just as humans learned to make their homes in caves.
Octopuses have learned some very effective techniques
for hunting for food and this means that an octopus
spends very little of its time (on average just seven
percent) looking for food. Just like humans learned to.
But what do they think about as they hide away in their
holes? Perhaps the cruel turns of evolution, which have
left them with large, playful brains but living alone in the
dark at the bottom of the ocean …
E
15
So, there’s no doubt about it – octopuses are pretty
smart. But the big question is why ? There are several
reasons why octopus intelligence is a mystery to many
biologists. Firstly, biologists believe that intelligent animals
such as chimpanzees and dolphins develop large,
20
complex brains because they live in complex social
groups and need to understand each other. Octopuses
live alone. Secondly, other intelligent animals have long
childhoods when they can learn from their parents. Such
animals also generally live for quite a long time, so having
a big brain is a good investment. Baby octopuses lose 25
contact with their parents almost immediately after
birth and then they only live for six months to a
year. Why does an animal with such a short,
30
IT
5
N
We are all used to the idea that large mammals (such
as horses, dogs, elephants, dolphins or gorillas) and
some birds (such as crows and ravens) are intelligent.
But some people find it harder to believe that octopuses
too are among the most intelligent animals. Should it be
so surprising? After all, zookeepers or divers often have
stories about octopuses with playful personalities. And
scientific experiments have shown again and again that
octopuses are intelligent. They learn quickly, can solve
puzzles (like finding their way in a maze) and remember
solutions. And, perhaps most intriguing of all, octopuses
experience deep sleep – something that scientists
once thought was unique to mammals and birds.
That means it’s possible that octopuses dream too.
solitary life need such a large brain? Finally, octopuses
are molluscs – cousins to snails, oysters and mussels,
quite ‘primitive’ animals, which appeared on Earth
millions of years before mammals did. Generally,
biologists believe that intelligence increases as you go
higher up the tree of evolution – from fish and
amphibians to reptiles, birds, mammals, early primates
and finally humans. With their big brains, octopuses
don’t seem to fit this theory at all. They almost seem to
be aliens, a strange mystery of the animal world. It’s
easy to understand why in Hawaiian folklore, people
thought that the octopus was actually the last survivor
of a lost universe.
45
U
1
50
55
53
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14/10/2011 10:37
:00 Formation of
23:59 00:00
the Earth
22:57
24:00
20:30
04:00
:00
History of life on Earth (cont’d)
• 9.20 p.m. – first 1_________ in the sea
• just before 2_________ – first plants
on land
• 10.25 p.m. – huge 3_________ with
reptiles, amphibians, 4_________
insects
• a few minutes before 5_________
dinosaurs appear
• 11.39 p.m. - dinosaurs 6_________ mammals dominate: bats, cats,
7
_________, kangaroos, etc.
LISTENING AND VOCABULARY
1
CD2.18 Look at the clock. Then in groups, try to
answer questions 1– 4. Listen and check.
4 Add more words to each category. Then answer
the questions below.
E
1 How old is the Earth?
a 4.5 billion years
b 4.5 million years
c 4.5 thousand years
2 Where did the first plants grow?
a on land
b in the sea
c in rivers
3 Which of these life forms appeared first on Earth?
a dinosaurs
b insects
c jellyfish
4 At which point on the clock did the first
humans appear?
a 20.30
b 22.57
c 23.59
• Planet looks familiar – birds
• 1 min 17 secs before midnight –
first humans
• 8_________ before midnight – human
civilisation begins
IT
12:00
N
06:00
Origin
of Life
Listen and write 1– 3 words in each gap to
complete the notes.
CD2.20
U
18:00
3
SA
M
PL
History of life on Earth
4.5 billion yrs = 24 hrs
4 a.m. - first single-celled organisms
no changes for over 60 16 hrs, only microbes
8.30 p.m. – first sea plants??
s
k thi
chec
8.50 p.m. – first jellyfish
Insects
beetle, bee, …
Birds
stork, eagle, …
9.05 p.m. – trilobites (ancestors of insects,
spiders, crabs)
2
In pairs, look at the notes. Then listen to the first
part of the talk again and answer the questions.
Study Train Your Brain and check your answers.
CD2.19
Reptiles & amphibians
crocod¡le, toad, …
Did the person who made the notes
• write everything the speaker said?
• use full sentences or key words?
• correct any mistakes she made?
• guess something she wasn’t sure she understood?
TRAIN YOUR BRAIN
Fish
Listening skills
Taking notes
• Don’t write complete sentences when a few words
will do.
• For facts such as times, dates and numbers, you can
use contractions, e.g. min = minute, and numbers
(4 not four ).
• If you’re not sure of what you hear, write something that
makes sense in the context.
• Be careful not to confuse words which sound similar,
e.g. numbers such as fourteen and forty.
54
M06A_SUCC_SB_INTGLB_9178_U06.indd 54
salmon, eel, …
Mammals
zebra, rat, …
Which of the animals in your lists are
• often hunted?
• in danger of extinction?
• often thought of as pests?
• often kept as pets?
• kept for milk, meat or fur?
5 Work in groups. How do you think animals/people
might change in the future?
I th¡nk there w¡ll be fewer spec¡es.
14/10/2011 10:37
Animal magic
1 In pairs, describe the photo and answer questions 1–3.
1
2
3
4
1 What do you think the girl, the rabbit and the
dog are thinking?
2 Is it easy/hard/a pain in the neck/fun to look
after a pet?
3 Have you ever had a pet? Would you like
(another) one? If so, what kind would you
like? Why?
PL
 Radio 9
SA
M
14:00 Animal Question Time Vet Mary
Campbell gives advice to people with pet problems
‘My dog’s feet smell bad.’
‘My rabbit is very aggressive with me.’
‘My cat loves scratching the furniture.’
‘My snake doesn’t do anything.’
3
CD2.21 Study Speak Out. Then listen again. Which is
the only phrase in the box nobody says?
SPEAK OUT
8
Advice
Asking for advice
What can/should I do?
What do you think I should do?
I’d really appreciate your advice.
I’ve no idea how/what to …
I’m at a loss as to what to do.
I’m at my wits’ end.
Giving advice
You should(n’t) …
You ought (not) to …
You’d better (not) + infinitive*
It’s a good idea to …
It’s worth + -ing
If I were you, I’d …
You might find it useful to …
Why don’t you …? + infinitive
Remember to …
* strong advice, similar to ‘you have to’
I’m _________ as to what to do.
I’d really appreciate _________ .
If _________ , I’d take your dog to see a vet.
You might find _________ to spray some
deodorant on his feet.
What do you think _________ do?
I’m at my _________ !
You ought _________ buy a scratching post;
in fact, it’s _________ buying more than one.
You’d _________ learn how to look after your
snake pretty quickly.
U
Guess what advice the vet from the radio
programme gives to the people with these problems.
Then listen and check.
CD2.21
5
6
7
5 In pairs, ask for and give advice for each situation.
E
2
CD2.22 Study Speak Out and complete sentences 1– 8.
Then listen and repeat.
IT
4
N
SPEAKING AND LISTENING
1 Your daughter wants a horse, but you live
in a flat.
2 Nobody wants to take your dog for a walk.
He’s getting fat.
3 Your brother has got ten spiders. You don’t
like them.
4 You want a pet, but you’re allergic to furry
animals.
5 You want a pet, but you travel a lot in your job.
6 Your boy/girlfriend chose to spend Valentine’s
Day with his/her dog instead of you.
A My daughter wants a horse, but we l¡ve ¡n
a flat. What should I do?
B Why don’t you pay for her to jo¡n a
horse-r¡d¡ng club?
You’d better learn to
look after your snake
pretty quickly.
Hello?
Are you still there?
55
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14/10/2011 10:37
IT
N
U
E
PL
SA
M
als in zoos?
What are the advantages and disadvantages of keeping anim
on.
opini
Write a for-and-against essay, also stating your own
1
2
3
4
function has changed
Modern zoos have existed for more than 250 years. Although their
think that zoos
very little in that time, zoos are often controversial today. Some people
a useful role.
have
are cruel, stressful places for animals but others think that zoos still
are places of
There are several advantages of keeping animals in zoos. Firstly, zoos
Secondly,
more.
e
education and can help people understand and appreciate wildlif
, zoos
Finally
s.
research in zoos has increased our knowledge of biology and genetic
le,
examp
For
ion.
can protect the future of many animals that are in danger of extinct
ls
anima
some
are
breeding programmes will help many species survive. Indeed there
which now only exist in zoos.
ls in zoos. Firstly,
However, there are also several major arguments against keeping anima
more,
What’s
ul.
most animals find frequent contact with human visitors very stressf
live,
lly
natura
ls
critics say that zoos cannot recreate the environment in which anima
which means that animals are often bored and depressed.
animals in zoos. In
In conclusion, there are clearly both good and bad sides to keeping
environments,
their
my opinion, as long as man hunts animals for profit and destroys
zoos will sadly always be necessary.
56
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14/10/2011 10:37
06
Animal magic
WRITING | For-and-against essay
6 In pairs, follow the instructions.
• Read the essay question.
• Make a list of arguments
both FOR and AGAINST
owning a pet.
• Compare your ideas with
other pairs. Who has the
most convincing arguments?
1 In pairs, look at the photos and answer the questions.
1 What do the photos show?
2 Why are zoos popular places to visit?
3 What are the advantages and disadvantages of keeping
animals in zoos?
2 Read the essay and answer the questions in pairs.
1 Does the writer mention any of your opinions from Exercise 1?
2 What is the writer’s personal opinion?
3 Look at the essay again and put sentences a– c into the correct
paragraph of the essay plan.
a A very short summary of the essay
b Some general points about the subject that everyone can
agree with
c The writer’s personal opinion
N
Introduction ___
Arguments for
Arguments against
Conclusion ___ ___
U
1
2
3
4
E
Paragraph
Paragraph
Paragraph
Paragraph
PL
4 Look at the underlined words/phrases in the essay and put them in the
correct place below.
SA
M
• Introducing each new argument: First of all; To begin with;
Next; _________ ; _________ ; _________ ; _________
• Giving examples/a reason to support an argument:
For instance; _________
• Introducing a contrast: On the other hand; _________
• Introducing a conclusion: To sum up; _________
• Introducing your own opinion: Personally, I believe; _________
5 Complete the missing information in Train Your Brain. Use Exercises 3
and 4 to help you.
TRAIN YOUR BRAIN
7 Which of these statements
below could you include in an
introduction to the essay in
Exercise 6? Choose three.
Use Train Your Brain to help you.
IT
Essay Plan
Pets are becoming more
popular. What are the
advantages and
disadvantages of owning
a pet? Write a for-andagainst essay, including
your own opinion at
the end.
Writing skills
For-and-against essay
Paragraph 1 – Introduction
• Make some general points that 1_________ can agree with.
• Perhaps mention a historical fact or mention that an issue is controversial.
Paragraph 2 – Arguments for
• Give two or three arguments for an issue.
• If necessary, give examples or reasons to 2_________ an argument.
Paragraph 3 – Arguments against
• Write a paragraph similar to paragraph 2 for arguments against.
Paragraph 4 – Conclusion
• Give a short 3_________ of the debate.
• You can add your own 4_________ at the very end.
The tone should be formal – not emotional or personal.
1 My first pet was a cute
little guinea pig called
Timmy. I got her for my
seventh birthday.
2 I’m sure everybody knows
that life’s better when we
share it with an animal.
3 Animals have been our
companions for thousands
of years.
4 Dogs, for example, have
been ‘man’s best friend’ for
almost 12,000 years.
5 It’s obvious – don’t buy a
pet if you can’t afford it!
6 But pets aren’t for everyone
and the decision about
whether or not to buy a pet
needs careful consideration.
8 Write the essay in Exercise 6.
Write 200–250 words. Use
Exercises 4 – 7 and Train Your
Brain to help you.
57
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12
The hard sell
Read, listen and talk about food; advertising; shopping and services.
Practise verb patterns; adjectives and prepositions.
Focus on making and responding to complaints; collocations.
Write a letter of complaint.
The perfect
SA
M
PL
E
U
N
IT
burger?
Doesn’t it look appetising?
Doesn’t it make you feel hungry?
Isn’t it amazing how it still looks
delicious, even after sitting for
hours under bright lights in a
photo studio? That’s thanks to
the work of a food stylist. Food
stylists are like make-up artists
and they’re very good at making
food in advertisements look tasty.
But when you read the recipe
for this burger, you might lose
your appetite:
M12A_SUCC_SB_INTGLB_9178_U12.indd 104
I NGREDIENTS
about 100 hamburger buns
sesame seeds
glue
waterproof spray
1.5 kilos beef
brown food colouring
about 50 lettuces
about 50 tomatoes
glycerine
INSTRUCTIONS
Take 100 buns and throw away
the ones which don’t look
perfect. Keep going until you find
one perfect one. Then stick each
sesame seed onto the bun with
glue. If you want, you can add
waterproof spray to the bun to
stop it looking stale. Now start
cooking the beef. Just fry the
outside of the burger a little
before painting it with brown food
colouring. Now you need to find
one perfect lettuce leaf and one
perfect tomato. Hopefully you’ll
manage to find one from your
selection of fifty. Good luck!
Remember to use only the
middle slices of the tomato.
Finally, you should spray the
lettuce and tomato with glycerine
to keep them looking fresh. It’s
easy to make the perfect burger.
But do you fancy eating it now?
14/10/2011 10:58
12
The hard sell
GRAMMAR AND ReadING
4 Complete the sentences with the correct form of the
word in brackets.
1 Work in pairs. Do you prefer home-cooked food or
fast food? Why? Use the ideas below to help you.
(un)healthy artificial/natural ingredients fresh nutritious fatty tasty/bland filling delicious warming fattening (un)appetising
2 In pairs, look at the photo. Do you think the food
looks appetising? Then read the article. Have you
changed your mind?
Work it out
3 Put the underlined words and phrases from the
article into the table.
N
U
E
We use the -ing form after:
• some verbs (admit, avoid, enjoy, hate, imagine, miss, practise, _________ , _________ )
• verb + preposition/phrasal verbs (apologise for, dream about, feel like, give up, look forward to, think about )
• adjective + preposition (interested in, proud of, sorry for, famous for, tired of, _________ )
• other words/phrases (before, by, instead of,
I don’t mind, I can’t stand, it’s worth, when, without, _________ )
IT
Verb patterns
PL
We use the infinitive with to after: (agree, allow, decide,
expect, hope, learn, need, offer, promise, refuse, seem,
want, would like, _________ )
SA
M
We use the infinitive without to after:
modal verbs (can, must, will, _________ , _________ )
other verbs with an object (let, _________ )
Mind the trap!
There are some verbs that can go with more than one
verb pattern, but the meaning is basically the same.
She started/continued/began/prefers/loves learning English.
OR She started/continued/began/prefers/loves to learn English.
He helped me install the program onto my computer.
OR He helped me to install the program.
01Eating chilli peppers makes me _________
(sweat).
02You should _________ (shake) the bottle
before _________ (open) it.
03I’m thinking about _________ (become) a
vegetarian.
04I’m tired of _________ (cook) – do you fancy
_________ (eat) out?
05Would you like _________ (help) me
_________ (peel) these potatoes?
06Why do you keep _________ (drink) coffee
when you know you can’t _________ (sleep)
afterwards?
07He decided _________ (go) on a diet –
he’s already managed _________ (lose) a
few kilos.
08The blackcurrant juice is on special offer
this week. It’s worth _________ (buy) a few
extra cartons.
09Do you feel like _________ (get) a takeaway
pizza tonight?
10Dad’s a very nervous cook. He doesn’t
let anyone _________ (watch) him in the
kitchen.
11I was in a hurry so she offered _________
(make) me a packed lunch.
12She seems _________ (relax) by _________
(eat) junk food in front of the TV.
5 Use the words/phrases in capital letters to write a
new sentence with a similar meaning. 1Becky’s parents only let her come home late
at the weekends. ALLOW
2After several minutes, they succeeded in
finding a table that was free. MANAGED
3I’d like to learn another foreign language. INTERESTED IN
4Do you feel like going for a cup of coffee? FANCY
5They didn’t allow us to bring pets with us.
LET
6We must book a table for this evening. NEED
7I don’t want to cook tonight. Let’s eat out.
FEEL LIKE
6 In pairs, write the prepositions that go with these
adjectives. Then use them with the ideas in the box
to make sentences that are true for you. Use a
dictionary to help you. 1 fed up
_________ 4 keen
_________
2 fond
_________
5 good
_________
3 hopeless _________
6 terrible _________
baking chopping vegetables cooking
eating sweets/vegetables peeling potatoes
preparing salads shopping for food washing-up
I’m hopeless at peel¡ng potatoes.
I’m good at prepar¡ng salads.
105
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14/10/2011 10:58
READING AND VOCABULARY
4 In pairs, explain the difference between these things.
Use a dictionary to help you.
1 In pairs, describe the photo and answer the
questions.
1shopkeepers/shoppers
2credit cards/store cards
3mortgage/loan
4salary/wages
5high-street shops/shopping centre
6wallet/purse
7bargain/sales
8broke/well-off
9spend money/earn money
1How do you think the people are feeling?
2Would you like to be in the place in the
photo? Why?/Why not?
3When was the last time you went to the
sales? What did you buy? How did you feel?
2 What is a shopaholic? Discuss in pairs, then read the
introduction to the webpage to check.
1Which of these sentences is NOT true about
Kephlar’s friend, Mick?
aHe is buying a house.
bHe has to pay a lot of interest on his debts.
c He likes shopping.
dHe has two jobs.
SA
M
4LastChance doesn’t think
aadverts create shopaholics.
bthere are too many adverts.
c adverts are all the same.
dpeople buy unnecessary things.
106
M12A_SUCC_SB_INTGLB_9178_U12.indd 106
U
Listen to the song ‘Ka-ching’ by Shania Twain
and choose the words and phrases you hear. Use a
dictionary to help you.
CD4.15
E
5Lisnup thinks that
ait’s a problem that the British like shopping
so much.
bmost shopping centres are boring places.
c shopping creates employment.
dconsumerism is just as bad as
unemployment.
6SoyGreen2 is probably
aan ecologist.
bquite cynical.
c a shopaholic.
dnot fond of other people.
1Is it a good idea to borrow money to buy a car?
2Should children receive money if they do jobs
at home?
3What would you like to possess but don’t
have enough money to buy?
4In your town are any shops open all the time?
5Do you like it when there are big reductions
in the shops?
6
PL
3How many of the comments were written by
people who clearly enjoy shopping?
aone
btwo
c three
dfour
5 Find highlighted words and phrases in the article to
replace the underlined expressions in questions 1– 5.
Then in pairs, ask and answer the questions.
N
2How many comments recommend spending
less money?
atwo
bthree
c four
dfive
hopkeepers sell th¡ngs and shoppers
1S
buy them.
IT
3 Read the comments on the webpage and choose the
correct answers.
greedy generous earn spend cash
credit card money mall store
diamond rings cashpoint cash register
broke get a loan borrow mortgage
afford purse wallet
7 In pairs, answer questions 1 and 2 about the song
and say if you agree or disagree with statements a– c
in question 2.
1Why do you think the song is called
‘Ka-ching’? Is it the sound made by a
acashpoint?
bcash register?
c mobile phone?
2Which sentence best summarises the song lyrics?
aSociety encourages us to spend too much.
bShopping is no fun.
c There’s nothing wrong with shopping.
8 In pairs, complete sentences 1– 6 with the correct
form of words from Exercise 6. Then say if these
statements are true for you.
1I’m not a _________ person. I like sharing
things with others.
2It’s sometimes necessary to _________ more
money than you earn.
3I never buy something if I can’t _________ it.
4I love going to shopping _________ and big
department _________ .
5If I was broke, I’d _________ from a friend.
6I think it’s easier to pay with a _________ than
in cash.
14/10/2011 10:58
SEARCH
www.YourSay.web/Shopaholics
Are we
shopaholics?
Napoleon once accused
the British of being a
nation of shopkeepers.
Maybe we were, but
now we are a nation of
shoppers. Shops are open
24/7. The sales are on all year
round. And lots of us say
shopping is our favourite
hobby. But are we addicted
to shopping? Are we
shopaholics? If so, why?
COMMENTS 
N
VIEW ALL | ADD COMMENT
E
U
There’s no doubt about it. We are a nation of shopaholics. Not only that, but we’re spending money we
don’t even have. Take my mate, Mick, for example: he’s got a mortgage on his house that will take twenty
years to pay; he had to take a personal loan from the bank to buy his car; in his wallet he’s got three credit
cards and a store card for every shop in the high street. In a normal month about twenty percent of his
salary goes in interest payments! He’s looking for a second job. He says he needs one to keep his lifestyle
going. It never occurs to him that he could just spend less.
Kephlar 13:09
SA
M
QTPie 13:14
Why are so many people addicted to shopping? Adverts. The average person sees a ridiculous number
of advertising messages every day – about three thousand! Newspaper and magazine ads, radio and TV
commercials, Internet spam and pop-ups, junk mail, street billboards, slogans on T-shirts … Some adverts
are irritating and others are entertaining, but they all have the same aim: to make us buy things we don’t
need. Because if you really need something, you don’t need an advert to tell you that you need it, right?
LastChance 13:16
I told my husband I go shopping to forget. He asked me what I wanted to forget. I told him I couldn’t
remember.
Gonay 13:20
We’re destroying our planet by making things we don’t need. We waste our lives earning money to buy
them. But it doesn’t matter how well-off you are, possessions don’t bring happiness. So stop spending
money foolishly and spend more time with your friends and family! The best things in life are free. Go for a
walk, play a board game or have a nice conversation! You’ll feel better for it. And so will the planet!
SoyGreen2 13:22
M12A_SUCC_SB_INTGLB_9178_U12.indd 107
TELL US WHAT YOU THINK
Lisnup 13:19
•
Perhaps we are too obsessed with shopping, but if so, I’m glad we are. If we weren’t, there wouldn’t be
so many shops offering so many products and then our high streets and shopping centres would be sad
grey places and our lives would be dull and boring. And if we didn’t buy so many things, nobody would be
paid to make them, distribute them or sell them and then everybody would lose their jobs. So what do you
want: consumerism or mass unemployment? I’m not that keen on shopping, but I know what I prefer.
TELL US WHAT YOU THINK
When I feel bad, I get my purse and go shopping. I buy something nice and it makes me feel good. At the
end of the week I’m broke and I feel bad again. But then I get paid so I go back to the shops to spend my
wages. I know I can’t afford it, but at least it’s fun.
•
sallywall12 13:13
PL
We’re lucky in this country. We have some of the best shops in the world. Tourists come here just to go
shopping. Prices are low and you can find some real bargains, especially in the sales. No wonder we love
shopping!
TELL US WHAT YOU THINK
IT
Tell us what you think!
14/10/2011 10:58
3 CD4.17 Matchitems1–9withtheplaceswhereyou
canbuythema–i.Thenlistenandcheck.
1
2
3
4
5
6
7
8
9
boot polish
pet food
cosmetics
bread
vegetables
stationery
meat
salt
underwear









a
b
c
d
e
f
g
h
i
baker’s
butcher’s
chemist’s (pharmacy)
clothes store
greengrocer’s
grocer’s
newsagent’s
pet shop
shoe shop
4 CD4.17 Listenagainanddecideifthestatementsare
true(T)orfalse(F).
06
07
U
08
IT
05
Jeff never does the shopping on Saturdays. 
Jeff doesn’t enjoy shopping much.

All the shops used to be in the same street. 
The chemist’s (pharmacy) used to shut
during the day.

People used to have to queue in each
shop they went to.

Sue used to buy all her clothes from
the same department store.

Sue and Jeff used to have to go
shopping every day.

Supermarkets are more expensive
than small shops.

Jason thinks that supermarkets pay
their employees well.

He thinks that people treat shopping
like a leisure activity.

N
01
02
03
04
09
SA
M
PL
E
10
InternationalBuyNothingDaycampaign
LISTeNING AND VOCABULARY
1Lookatthephotoandsaywhatyouthinkthepeople
intheforegroundaredoing.
a They are trying to persuade people to go into
the shop behind them.
b They are making a TV commercial.
c They are protesting against consumerism.
2 CD4.16 ListentotheconversationbetweenJasonand
hisparentsandanswerthequestions.
1 When is International Buy Nothing Day?
2 What do campaigners hope that people will
do on this day?
3 Is Jason for or against supermarkets and
chain stores? Why?
4 Would you find it easy to go for one day
without buying anything? Why?/Why not?
5 Completethephrasesbelowwithawordfromthebox.
cash (x2) chain changing
department shopping (x2)
shop
shopp¡ng mall/centre – a building with a
1 _________
lot of different shops
2 _________ assistant – someone whose job is
to sell things in a shop
3 _________ trolley – a basket on wheels that
is used for carrying things in shops
4 _________ store – one of a group of similar
shops owned by the same company
5 _________ register – a machine that is used
in shops for keeping money in
6 _________ room – a room in a shop where
you can try clothes on
7 _________ store – a large shop with several
sections selling different things
8 _________ dispenser – a machine, usually
outside a bank, that you can get money
from.
6 Inpairs,prepareandgiveashortpresentationon
oneofthetopicsbelow.
• Small shops still have an important role to
play in today’s towns and cities. Do you agree?
• Campaigns like International Buy Nothing
Day are a waste of time.
• ‘You are what you buy.’ How far do you agree
with this statement?
108
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4
U
SPEAK OUT Complaints
2 Read the complaints below. When might someone
say them? Use the ideas in the box. There is often
more than one answer.
SA
M
Internet/online shop restaurant hotel clothes store bank store with electrical goods
1It’s faulty. I took it out of the box, but I
couldn’t get it to work.
2They shrank the first time I washed them!
3I’m not satisfied with the service.
4Your employee was extremely rude to me.
5It’s the middle of March and my order hasn’t
arrived yet.
3 CD4.18 Match complaints 1– 5 in Exercise 2 with
responses a– e below. Then listen and check.
aI’m so sorry. I’ll talk to Mr Evans about
his behaviour. It won’t happen again.
bSorry – there must have been a mistake
with your order. We’ll try to sort it out.
c I’m very sorry about that. Would you
like to exchange them? Or would you
like a refund?
dWe’re trying our best. We’ve got a lot of
customers in here this afternoon.
eIt’s entirely our fault. We’ll send you a
new one straightaway.
Making complaints
It’s broken/faulty.
It’s not working.
There’s a part missing.
It’s shrunk./The dye has run.
My order hasn’t arrived yet. It’s not what I ordered.
There’s a mistake in the bill. It’s too tight/tough/noisy.
I’m not satisfied with the service.
One of your employees was extremely rude to me.
You’ve forgotten to …
E
PL
1What does the person want to complain
about and why?
2Have you ever been dissatisfied with
something you have bought?
3What did you do about it? Did you make a
complaint?
N
1 In pairs, look at the cartoon and answer the
questions.
CD4.19 Study Speak Out. Complete the box with the
underlined phrases in Exercise 3. Then listen and
repeat the phrases.
IT
SPEAKING AND LISTENING
Responding to complaints
Apologising
I’m so sorry – there must have been a mistake.
1
_________
2
_________
Making offers and promises
Would you like a refund?
We’ll replace it straightaway.
3
_________
4
_________
Defending yourself
Don’t blame me! It wasn’t my fault.
5
_________

Mind the trap!

In Britain, it’s typical to start making a complaint
by apologising to avoid having a confrontation with
someone, even if you’re angry.

I’m sorry to say there’s a mistake in my bill.


5 In pairs, read the situations on page 121. Take turns
to make complaints and respond to them. Use expressions from Speak Out to help you.
6 In pairs, roleplay the conversation.
Student A, look at page 122. Student B, look at page 123.
109
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14/10/2011 10:58
VOCABULARY |Collocations
1 StudythedictionaryentryinTrainYourBrain.Which
wordscollocatewithcomplaint?
1 verbs which collocate:
_________
make , _________
2 prepositions which collocate:
_________
about , _________ , _________
3 adjectives which collocate:
_________
formal , _________
TRAIN YOUR BRAIN
Dictionary skills
Collocations
U
N
IT
Adictionarycantellyounotonlythemeaningofaword
butalsocollocations–thewordsitcombineswith.
complaint/ kəmˈpleɪnt / nastatementinwhich
someonecomplainsaboutsomething.|I would like
to make a complaint. | The BBC received a lot of
complaints.
formal/official complaint[+ about]He was dismissed
after complaints about the quality of his work.
[+from/to]complaints from local residents.
Dear Sir/Madam,
action with your
1 I am writing to express my dissatisf
company’s customer service.
p.m., I phoned your
2 On February 15th, at about 3.45
rmation about my
customer helpline to check some info
website advertises
r
you
e
aus
mobile phone account. Bec
cient’, I was
effi
and
dly
frien
ck,
your helpline as ‘qui
ation. However,
vers
con
k
quic
very
a
e
hav
expecting to
the reality was very different.
busy and I waited for ten
3 First of all, the phone lines were
to one of your advisors.
ugh
minutes before I could get thro
ns so he had to transfer
stio
que
my
of
He couldn’t answer any
I had to wait another five
my call to another department and
long phone call and
minutes. It was turning into a very
feel extremely irritated.
to
g
because of this I was beginnin
my monthly phone bill
ived
rece
nally
What’s worse, when I fi
ne call to your
for February, it turned out that my pho
cost over £100.
customer service department had
to talk to your
ute
min
This means it cost about £5 a
lly when there is no
ecia
esp
d,
cke
company. I was really sho
on your website.
information about these high prices
ertise the price of your
4 I feel that in future you should adv
should employ more
services more clearly. I also think you
ers’ questions directly.
tom
people who are able to answer cus
for the cost of the phone
5 I think I should receive a refund
call (£105).
into consideration and
I hope you will take my comments
y.
repl
r
I look forward to reading you
SA
M
PL
1 The school _________ many complaints
_________ parents who were unhappy with
the cost of school trips.
2 She was unhappy with the service and
_________ a complaint.
3 The hotel received a complaint _________
the quality of the food in the restaurant.
4 He was sacked after someone made a
_________ complaint about his work.
E
2 UsethecorrectformofwordsfromExercise1to
completethecollocationsinthesentencesbelow.
3 Useadictionarytofindthemeaningsofthe
underlinedwordsbelow.Thencompletethe
sentences.
1 Phone Customer Services. I’m sure they’ll
_________ you a refund.
2 Those trainers you wanted are now
_________ stock.
3 Would you like to exchange them _________
something else instead?
4 I wanted to use my credit card, but they told
me I could only _________ cash.
5 The new issue of Hi! magazine is _________
sale now!
6 This shirt was a real bargain! It was reduced
_________ £25 _________ £8!
7 How much did you pay _________ that watch?
Yours faithfully
Jason Price
110
M12A_SUCC_SB_INTGLB_9178_U12.indd 110
Jason Price
14/10/2011 10:58
12
The hard sell
WRITING |Letter of complaint
6 StudyTrainYourBrain.Theninpairs,readJames’
letteranddecidewhatiswrongwithit.
1 Inpairs,describethephotoandanswerthe
questions.
TRAIN YOUR BRAIN Writing skills
1 How do you think the person in the photo is
feeling? What do you think the problem is?
2 How much do you typically spend on your
mobile phone each month? Do you think it’s
too much?
3 Have you ever been charged too much for a
service? What happened?
2 Readtheletterofcomplaint.Whatwastheproblem?
WereanyofyourideasfromExercise1correct?
3 WhatisthetoneofJason’sletter?Tickthecorrect
option.Doyouthinkitmakesthelettermore
effective?Why?/Whynot?


SA
M
PL
E
a General information about the service/
product the customer experienced/bought
and his/her expectations.
b Suggestions about how the company can
improve its service.
c The reason for writing.
d Details about what went wrong (in
chronological order) and the problems it
caused the customer.
e The type of compensation the customer expects.
U
Paragraph 4
Paragraph 5
N
4 Inpairs,lookatJason’sletteragain.Matchthe
paragraphswiththecontent.
Paragraph 1 
Paragraph 2 
Paragraph 3 
• Startbygivingyourreasonforwriting.(I am writing to
complain about/express my dissatisfaction with …)
• Inthenextparagraph(s),saywhatwentwrongin
chronologicalorder(First of all,what’s worse,finally )and
mentiontheproblemsitcausedyou.(Because of this …)
• Ifnecessary,givesuggestionsabouthowthe
companycanimproveitsserviceinanewparagraph.
(I feel that in future you should …)
• Attheendsayclearlywhatkindofcompensationyou
expect.(I think I should receive …)
• Remembertostart/endyourletterinaformalway.
(Dear Sir/Madam, I look forward to hearing from you,
Yours faithfully)
• Whenweknowthenameofthepersonweare
writingto,wefinishformallettersYours sincerelyand
notYours faithfully .
• Makesurethetoneispolitebutfirmandthestyleis
quiteformal.
IT
1 aggressive and angry 
2 emotional

3 polite but firm

Letter of complaint
5 Workinpairs.Foreachsituation1–4,choosethe
bestform(s)ofcompensationa–d.Givereasons.
a financial compensation
b a replacement
c a refund
d an official apology
1 You bought an expensive weekend ticket for
a large music festival. In the end, most of the
advertised bands didn’t appear at all.
2 You attended a summer course at a language
school in England. There wasn’t a group
for your level so you spent four weeks in a
beginners’ group and learnt very little.
3 You bought an MP3 player. When you
opened the box you found that the earphones
were missing.
4 You have just finished a project at college.
A letter arrives from the college principal
which wrongly accuses you of cheating.
You can prove this is untrue.
M12A_SUCC_SB_INTGLB_9178_U12.indd 111
Hi Guys,
I really hate your company now.
I think I
should get compensation or an apo
logy or
something.
I ordered an MP3 player (SoundBla
st 3000)
from you in February (the 3rd I thin
k). This
morning it finally arrived!  I took
it out the
box and it didn’t work! And I’d paid
lots of
money for it! 
So what are you going to do abo
ut it?
But that’s not all, actually. My MP
3 player
arrived after five weeks – it said on
the
website that delivery time was two
or three
days!!! At the beginning I waited
and waited
and nothing! Two weeks later I con
tacted
your customer helpline. The guy
told me
that it was out of stock and that I
had to wait
another three weeks before it wou
ld be in
stock again. Not very good service,
is it?
Write back soon!
James Godfrey
7 Inpairs,rewriteJames’lettertomakeitmore
appropriate.UseyouranswerstoExercise6and
TrainYourBraintohelpyou.
8 ChooseoneofthesituationsfromExercise5.Write
aletterofcomplaint(200–250words).
Say clearly:
• what has happened/gone wrong.
• the problems it caused you.
• how you feel about it.
• the type of compensation you would like.
111
14/10/2011 10:58