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From:
To:
Subject:
Date:
Marilyn Baldwin
Gabriella Serrado
TDLCB Membership
Thursday, September 19, 2013 2:26:19 PM
Ms. Serrado,
Per our conversation on Tuesday, I am interested
in serving another term on the Transportation
Disadvantaged Local Coordinating Board. I will
update my Bio and send a copy to you in a few
days. Have a good weekend.
Marilyn Baldwin
Member
TDLCB
8427 Lainie Lane
Orlando, Florida 32818
Marilyn Baldwin
[email protected]
Diversified Disability
CONSULTANT
Gabriella Serrado
Transportation Planner
MetroPlan Orlando
One Landmark Center ♦ 315 East Robinson Street ♦ Suite 355 ♦
Orlando, Florida 32801
P: (407) 481-5672 Ext. 312
Dear Gabriella,
I am writing to you to express my interest in filling the vacancies on the TDLCB for the representative
of disabled citizens or the passenger advocate. I have held a position on the TDLCB in the past and I am
completely familiar with the programs and processes in place to serve our community.
Please accept this document as my official request for consideration and I look forward to hearing from
you if I am accepted by the board.
Dwight
Dwight D. Sayer
President/CEO
PO Box 784957, Winter Garden, Fl. 34778 (321) 948-1466 / (321) 248-0216 fax
[email protected]
www.disability-consultant.com
DWIGHT D. SAYER
12516 Hammock Point Circle
Clermont, FL 34711
Home (407)-877-1970 Cell (321)-948-1466
Email: [email protected]
OBJECTIVE:
To significantly impact all operating costs by optimizing procedures and practices to
capture peak performance and customer service.
Highlights of Qualifications:
• I have over thirty years of successful, progressive and diversified management experience.
• I have held positions, which included Owner and Operator, National Traffic and Logistics
Manager, General Manager, Regional Manager, DC Manager, VP Sales, Director of
Distribution, Plant Manager, Community Relations Manager and President.
• Activities Included: Public Relations, Corporate Distribution, Transportation, Fleet
Management and Maintenance, Sales Management, General Management, Multi-unit
Functions Management, Advanced Warehousing Management, Purchasing, MRP, DRP, And
Materials Management & Inventory Control, Cash Management, Loss Prevention, HR
Generalist, ADA and disability advocacy specialist , Compliance and Quality Assurance
Auditor.
• I successfully met and exceeded all sales quotas and goals, working within budget forecasts.
• A dedicated team player with expertise in forming an effective cohesive group.
• An expert in Small Package, Quick Pick, and Shipping.
• I am proficient in Microsoft Office, and an abundance of others.
• I am an expert in disability advocacy, sensitivity training and ADA compliance
Professional Experience Summary:
2003 to 2013
MV Transportation, Inc.
5910 N Central Expressway
Suite 1145
Dallas, TX 75206
President, The Freedom of Mobility Foundation, Inc. / MV’S 501C3 Charitable Entity
Community Relations Manager
• I was the corporate liaison to the disability communities and transportation agencies we
served.
• I was our disability advocate for our transportation clients and passengers.
• I was our contract compliance / quality assurance auditor and mystery shopper of our
public transit systems.
• I was our corporate Americans with Disabilities Act specialist.
• I was our sensitivity trainer for all divisions.
• I assisted the business development team in presentations to public transit agencies and
governmental bodies where disabled passenger customer service was a major focus.
• I assisted passengers with transit related issues when their needs were not being met or we
were in possible violation of the ADA.
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I attended all ADA certification seminars, symposiums and governmental updates to the
ADA.
I interfaced with all executive levels reporting the findings of all compliance audits and
customer service reviews.
I provided feedback and intelligence on all areas of system compliance to the executive
team.
I provided on the ground intelligence on various systems that we were preparing to submit
a proposal.
I was responsible for coordination and implementation of all passenger advisory groups
and start up transition committees.
I was responsible for all disability outreach to the various disability organizations which
included conducting transit town hall meetings, setting up transit seminars and educational
programs to make sure our passengers understood the scope of service we provided.
I was President and CEO of our 501C3 corporate charity the Freedom of Mobility
Foundation. This foundation provided funding for transit related projects which benefitted
disabled citizens using public transit.
2000 to 2003
DDS Enterprises
Orlando, Florida
President – Independent Consultant
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I sold and serviced access technology equipment for the disabled.
1995 to 2000
Aftermarket Technology Corporation
Mt. Washington, Kentucky Orlando, Florida
National Traffic and Logistics Manager General Manager, Regional Manager
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I was responsible for the corporate transportation and logistics of this 760 million dollar
multi–company operation.
I negotiated and implemented a nationwide contract with UPS valued at 3.1 million dollars
in incentives.
I was a small package and less than truckload expert that consistently negotiated high
incentives from vendors.
I Implemented advanced supply chain techniques and 3PL system.
I developed and implemented a nationwide truck freight program resulting in net savings of
3.6 million dollars for 1999.
I performed quality control studies for programs.
I developed and implemented a nationwide freight auditing and payment program with an
automated claims function at zero expense to the organization.
I succeeded in reducing overall in and out freight expense from .12 per pound to .087 per
pound.
I successfully implemented a state of the art skin, trim, and shrink, packaging department.
I assisted in the creation of a new 240,000-sq. ft. DC, and implemented company JDE
software and automation systems.
Aftermarket Technology Corporation, Inc. -Orlando
• I turned around a seriously troubled division to a corporate success story.
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I developed annual sales from $1,500,000 to $3,600,000 in 18 months while maintaining
company gross profits.
I revamped personnel, procedures, quality control and customer services for the division.
I exceeded all monthly sales quotas and goals.
I directed all purchasing, material management, and inventory control.
I coordinated and directed sales personnel, human resources, cash management and
accounts payable.
I directed all retail operations, loss prevention management and collection activities.
1990 to 1995
Transtar Industries, Inc.
Cleveland, OH
Director of Distribution
• I was Instrumental in growing revenues from 20 million to 75 million in 4 years
through enhancements to customer service.
• I directed all inventory control activities for 21.7 million-dollar inventory.
• I revamped the domestic and international shipping departments. Negotiated with
international cargo distributors.
• I directed design studies for a new facility construction and restructuring of the
existing facility.
• I prepared a 7-year business projection with pay back parameters and projected
efficiencies.
• I directed the activities of a 30 person-kitting department.
• I implemented and directed the disaster recovery program for our corporate data
recovery and order processing.
• I coordinated inter-departmental issues with the executive team and Information
Systems Department.
• I managed day to day activities of over 85 employees.
• I directed all retail operations, including the parts pick up counter.
• I set up and managed all contracts with national transportation system, truck loads,
less than truck loads, container, small package, brokers, and airlines.
• I authored and implemented the corporate hazard communications and drug free
work place programs.
• I reduced operating costs by 35% and dramatically improved profits.
1983 to 1990
Lempco Industries, Inc. Lempco Industries, Inc.
Cleveland, Ohio Orlando, Florida
Plant Manager Southeast Regional Manager, DC Manager
• I was responsible for the corporate distribution function, packaging, kitting, and traffic for
this 30 million dollar company.
• I am experienced with skin, shrink and auto-bagger equipment.
• I directed all day to day activities in a unionized distribution center and manufacturing
facility.
• I exceeded all facility goals and sales quotas.
• I directed all cycle counting and inventory control accuracy activities.
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I directed the activities involved in our goal of downsizing, with automated material flow
process.
I provided labor negotiations for union shop management.
I directed all packaging department activities, and developed performance measures.
Lempco Industries –Orlando Division
• I developed 720 thousand dollars in sales to 1.5 million dollars annual sales.
• I directed all purchasing and inventory control procedures.
• I implemented cost saving measures, quality control, and package standardization.
• I introduced transportation, traffic, logistics and material handling procedures.
• I directed the in house telemarketing department, and performed sales management
responsibilities.
• I was responsible for the establishment of a new distribution facility.
1968 to 1983:
President / Owner Operator
Sayer’s Auto Parts
Sayer's Auto, Truck and Fleet Services
Sayer’s Wrecker & Salvage
SS&M Aviation Service - Light Aircraft Salvage and Repair
Guardian Angel Day Care & Child Development Centers
Skill Enhancement Courses:
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Ammco National Training Center: Automotive front-end school.
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American Management Association: ISO 9000 principles and procedures.
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ATRA: Automotive Transmission Sales Seminars
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Keye Productivity Center: Better Warehouse Management
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Execu-train: MS Projects, and Macro's for Excel.
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Keye Productivity Center: Better Warehouse Management through Inventory Control.
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Padgett Thompson Associates: Performance Evaluation Clinic.
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ATC Corp; Managerial Proficiency Assessment.
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ATC Corp; 1998 Branch Managers Training.
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ATC Corp; Zenger Miller Managerial Training.
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Baldwin Wallace; Hiring and Firing within the Law.
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AT&T Atlanta; Tele-Marketing
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Disability Rights and Educational Defense Fund Seminars 2007-2011
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ADA Certification Coarses 2007-2009-2011
Central Florida Kidney Centers, Inc.
“Large enough to serve, Small enough to care”
October 25, 2013
Ms. Gabriella Serrado
Transportation Planner
One Landmark Center
315 East Robinson Street Suite 355
Orlando, FL 32801
Dear Mrs. Serrado:
My name is Milagros Carrion. I am a Clinical Social Worker at Central Florida Kidney Centers, Inc.
I was very excited to find out that your organization has an opening for the position of Medical
Community Representative that will become available in January. As a Social Worker in the
Orlando area and working directly with the population you serve, I am fully aware of the
importance transportation is to the clients that use this service. I would gladly like to be a board
member of the Transportation Disadvantage Local Coordinating Board.
I have been a Social worker for over 20 years and most of those years; I have worked in Orlando,
Florida. As you can see by my attached resume, I have always worked with the disadvantaged
population and people with medical conditions. This experience has allowed me to see firsthand
how important transportation is, especially, in the case of some dialysis patients, transportation may
be the only life line they have. Some patients may not have any or little family support. Therefore,
leaving these patients with no other means of transportation to the dialysis clinic(s) if it was not for
the public transportation service you provide. My experience working with client’s transportation
needs as a front line worker can be of assistance to your board.
Thank you for your time and consideration. I look forward to speaking with you about this exciting
opportunity. I respectfully submit the attached resume for further consideration.
You can contact me at (407) 425-4415 or email me at [email protected].
Sincerely,
Milagros Carrion, MSW
Clinical Social worker
Outpatient Dialysis Facilities Serving Orange County, Osceola County, & Seminole County
Corporate Office - 203 Ernestine Street - Orlando, FL 32801
Phone: 407.843.6110
Fax: 407.425.1526
Milagros A. Christian-Carrion
18017 Cadence Street, Orlando Fl. 32820
(407) 492-6700
Email [email protected]
Relevant Employment Skills:
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Bilingual in Spanish
Excellent Crisis Management, Case management and Counseling Skills
Expertise in Home Care Delivery
Expertise in Grief and Bereavement counseling
Expertise in Foster Care and Adoption
Education:
Columbia University School of Social Work. Master’s in Social Work
The City College of New York. Bachelor of Arts and Science
Experience:
2012 – Present Central Florida Kidney Centers, Inc. Orlando, Fl.
Clinical Social Worker
Responsibilities: * As a member of the interdisciplinary team responsible to advocate and
provide support and education to help patients with ESRD diagnosis and treatment.
*Completed and updated psychosocial assessment and evaluations.
*Formulate and Participate in developing care plans and care plan reviews as part of the
interdisciplinary team
*Create and participate in Quality Improvement Plans (QIP).
*Participate in the implementation of recommended changes in approach, based on patient’s
current psychosocial needs.
*Meet with patients and family members to provide ongoing counseling concerning emotional
and lifestyle impact of ESRD diagnoses.
*Maintain current demographic information in patient chart and computer files.
2011 - 2012
Park Place Behavioral Health Care, Kissimmee, Fl.
Therapist
Responsibilities: *Provide group and individual counseling to persons with substance abuse
and with mental health issues.
*Build and maintain positive rapport with clients.
*Perform Psychosocial Assessments and Evaluations
*Coordinate care plans with the interdisciplinary team.
*Complete and maintain electronic documentation and also Medicaid compliance and other
insurances to ensure client’s services are provided.
2009-2010 Kinder Konsulting and Parents Too, Winter Park. Florida.
Therapist
Responsibilities: *Provided individual and family counseling to children and their
families in the area of mental health, child development, adaptive behavior, aggression,
noncompliance, social/play skills and cognitive development in home and at schools.
*Provided training and education to parents in order to help them develop coping skills to
deal with their children’s issues.
* Developed partnerships with local agencies such as Public Schools, Head Start, and
The Department of Children and Families
*Provided clinical documentation in accordance to the Medicaid laws and regulations.
2007-2009 Orange County Public School System. Orlando, Florida.
Counselor
Responsibilities: *Monitored the attendance of high school students at risk of dropping
out of school and/or entering the Juvenile Justice System.
*Provided academic support and mentorship to at risk students and also referred students
to tutoring and/or credit retrieval.
*Provided individual and group counseling to promote development of life skills and
character building.
*Developed and maintain positive rapport with at risk students and their families in home
and at school.
*Provided Parental education around issues related to teenagers.
*Liaison between Department of Juvenile Justice, Department of Children and Families,
and the High School.
1996-2007 Vitas Innovative Hospice. Orlando, Florida.
Case Manager and Counselor
Responsibilities*Provided individual/family counseling to terminally ill patients,
included but not limited to bereavement services, case management, advocacy, referral
and funeral planning.
*Performed Psychosocial Assessments and Evaluations.
*Provided crisis counseling and interventions.
*Developed care plans with the interdisciplinary team.
*Formulated and executed discharge plans to Assisted Living Facilities, Nursing Homes,
and inpatient Hospice units.
*Made additional referrals for in-home medical equipment and other ancillary
services.
*Made referrals to Home Care Agencies to provide services to elderly spouses who
remained in the community.
*Assisted and counseled patients in Living Wills, Health Care proxies and Do Not
Resuscitate orders.
From:
To:
Cc:
Subject:
Date:
Tim May
Gabriella Serrado
[email protected]
Chuck Graham
Thursday, September 19, 2013 2:15:37 PM
Good Afternoon Gabriella,
Chuck is currently out of town, however he wanted me to advise you that he is more than interested on
serving on the TDLCB as a citizen's advocate. Chuck currently is a member of the LYNX Transit Advisory
Committee as well and he would be a great asset to the Board.
Kindest Regards,
Tim
Timothy M. May, FSI - CTS
Supervisor of Paratransit Operations-LYNX 1200 W South Street
Orlando, FL 32805
Office: (407) 254-6055
Fax: (407) 254-6475
[email protected]
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