The Tar Heel Van - North Carolina Movers Association

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The Tar Heel Van - North Carolina Movers Association
The Tar Heel Van
Moving a Menagerie: Charlotte Van Moves Avid Hunter’s
Private Exhibit
On a recent—and interesting
move—Charlotte Van and Storage’s
driver and crew couldn’t help but feel
as though they were being watched by
hundred of eyes; for in fact, they were!
Mr. Jim Crane, an avid hunter and
adventurer, collected and mounted
over 230 pieces of assorted deer,
bison, wolves, North American
sheep—among many other
specimens—over a span of 12 years.
Displaying them throughout his house
in South Carolina, he assembled his
own private museum of animals for the
viewing pleasure of his friends, family
and himself.
In a gracious gesture, Mr. Crane
decided that his trophies would be
better served in an educational setting
and donated his collection to the York
County Culture & Heritage Museum
systems. Calling upon Charlotte Van’s
team of experienced museum movers,
CVS was hired to move the extensive
collection from Mr. Crane’s home to
the museum for the display and
A standing brown beard holds the
centerpiece position to a collection of
deer and goat mounts..
enjoyment of the public for many
years to come.
Though Charlotte has moved
mounted trophies as part of moves
before, they have never had the
pleasure of moving a collection of
quite this scale.
Second Quarter
2009
In This Issue
From the President
3
NCMA News
6
Insuring Customer
Satisfaction: Best
Practices for Movers
7
Identity Protection
Tips
10
AE Worldwide:
45 Years of Service
12
Stephen Peeler
Joins AMSA
13
Arbitration
14
5 Steps to
18
Uncommon success
North Carolina Movers
Association, Inc.
P O Box 61210
NCMA Mission Statement
The mission of the North Carolina Movers Association is to
provide guidance to our members concerning rates, tariffs, and
rules and regulations as prescribed by the NC Utilities
Commission. Most importantly we provide support for our
members and sponsors so they can supply quality service to the
moving and consuming public.
Raleigh, NC 27661-1210
Phone 919/554-8920
Toll Free 800/325-2114
Fax 919/556-8520
E-mail [email protected]
Internet: www.ncmovers.org
Pam Stanley, Executive Director
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Two Men in Charlotte Moves
Erin Crocker
The Two Men and a Truck of Charlotte office
recently moved NASCAR Driver Erin Crocker
back to her home town of Palmer, Massachusetts.
It was a flawless move and the crew had a great
time with Erin and her mother. Nine-year veteran
Mike Reid was the driver and Christian Bulger was
the mover.
Erin is the only woman to have competed fulltime in the NASCAR Craftsman Truck Series. She
previously raced for Everham Motorsports in the
ARCA and the NASCAR Busch series. She started
out in open wheel racing and is the only woman to
have won a World of Outlaws race.
Be sure to support our Associate
Members! For a full list of our
Associate Members, go to
www.ncmovers.org.
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From the President
I hope that the summer season has started in
earnest for each and every one of you. I know
that the first half of this year has been most
unusual. The military business has finally started
up strong and I hope that the COD and
National Account business have recovered from
the winter.
The next meeting of the board of directors will
be July 11 in Asheville and then we will meet
September 12 in Wrightsville Beach. All
members of the NCMA are welcome to attend
any board meeting.
If you are interested in becoming a board
member, please contact Pam at the Association
office or any board member. We always need
members who are willing to serve the
Association.
Please let your board members or myself know
if there is anything we may help you with. Your
board is here for you at all times.
Here’s wishing everyone a very Happy 4th of July
and hoping you all stay busy.
God Bless,
President Mark Fincher
Mark
NCMA Board of Directors
President—Mark Fincher, Weathers Moving & Distribution, Fayetteville, NC
Vice-President—Tom Hunnicutt, Jr., Gasperson Transfer & Storage, Asheville, NC
Secretary/Treasurer—Dean Barrett, Ray Moving, Greensboro, NC
2009 Directors: Todd Cummings, Todd’s Easy Moves, Winston-Salem, NC; Robert Long, DeHaven’s Transfer &
Storage, Durham, NC
2010 Directors: Grant Cunningham, Security Storage Company of Raleigh, Raleigh, NC: Vicky Filley, Fidelity Moving
& Storage, Fayetteville, NC; Don Reid, Easy Movers, Pineville, NC; Tripp Moore, Two Men and Truck of Charlotte,
Charlotte, NC
2011 Directors: Kathy Cox, Horne Moving Systems, Goldsboro, NC; Todd Eberhardt, Two Men and A Truck of
Wilmington, Wilmington, NC; Todd Lamar, Armstrong Relocation, Raleigh, NC; Neal Matthews, Steele and Vaughn
Moving, Greensboro, NC
Ex-Officio—John Potts, All American Relocation, Raleigh, NC
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NCMA News
Make sure you regularly check our website out—www.ncmovers.org.
You can find out the latest news all the time.
Fuel Surcharge History is kept on front page (see link on the right hand side). You can find out when the
fuel surcharge is going up in advance of the state notification. If you want to be notified immediately,
send an e-mail to [email protected] and we will add you to our fuel surcharge database.
You can also be on our membership e-mail database. There is no limit to how many employees you can
have receive NCMA notifications. Just send an e-mail and ask to be added.
Check out our Members Only page. There is always useful information—we have posted information on
getting background checks, how to conduct a warehouse sale, and there are items for sale by our
members. You can also send submissions to be included. If you don’t remember the log in information,
just send an e-mail to either [email protected] or [email protected] and we will get you set up.
We are now on Facebook. Check out our site and become a fan! We would welcome submissions to
the site.
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Look China Joins NCMA
as Associate Member
Quilted Protection Supply
Serving NC Movers Since 1998
Moving, Warehouse and Rental Pad Supply—
Customized & Innovative Quilted Protection
No minimum, competitive pricing, prompt
service, available for immediate pickup!
1-888-779-7996, [email protected]
Cherryville Public Warehouse
1000 West Academy Street
Cherryville, NC 28021
Ask About Our Free Door Jamb
Protector Special!
Quilted Protection,Then and Now
Every moving truck around the world uses the moving pad, also knows as the moving blanket, van pad or
utility blanket. The classic, quilted textile product, made of sandwich construction, via quilting thread, face
fabric, filler and back fabric, when sewn together offers a thick, wear and tear resistant, impact reduction
protection product. The moving pad offers cost-effective, reusable furniture protection during household
moving and storage. With the development of textile technology, market demands and global trade, the
moving pad has evolved in the last 20 years.
US Made Moving Pad—The US used to produce a large quantity of moving pads, thanks to abundant
cotton supply and a strong and competitive textile industry. These pad fillers are made of short cotton
fiber from carding room. Face and back are thick woven fabrics, quilting thread is strong. These pads are
the best quality with longest durability. It is thick, bulky, resilient, hardy and will last forever, made of 100%
cotton. It is also the most expensive pad.
Multicolored Pad–With the US industry high production, it also produced a large amount of mill ends,
closeout and second quality fabrics. These fabrics were used in moving pad manufacture because of its
competitive cost. These are pads with more on than one colored fabric. They are pieced together to form
a pad. Filler is mixed with colored fibers and a wide array of textile waste. These are made in the US and
fade out gradually due to lack of competitive textile sources.
Moving, Warehouse & Rental Pads–Moving pads are generally used for long distance moving. These
pads are used frequently. They offer maximum protection and durability at higher cost. A warehouse pad
is the same size, but half as thick as a moving pad. They are also used for shorter distance moving. Rental
pads are much smaller and lighter than other pads. They often used by U-Haul and PODS and offer
minimum wear and tear protection.
Imported, Non-woven & Customized Pads-In the last 20 years, the US textile industry has undergone
tremendous downsizing. Imported pads have become more popular because of their low cost. The
Chinese pads require machine press baling to reduce bulkiness. US movers feel the Chinese pad is thin due
to this. Non-woven pads have been gaining more popularity. Woven pads can leave an imprint on
furniture occasionally; non-woven pads are softer. They cost less and meet the budget of small, local
movers.
LookChina, Inc., marketing natural, renewable and innovative textiles, has been servicing US movers since
1998.
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Insuring Customer Satisfaction: Best Practices for Movers
By Curt Emery, CPCU and Tony Hopkins, CPCU, CIC The Horton Group
Moving a household ranks as one of the most stressful times in the life of a homeowner. In addition to
likely starting a new job, introducing children to a new school, and handling the activities of closing on a
home, your customers are generally meeting tight time constraints. All of these things can adversely
affect the mindset of the customer. Pulling off a successful move under these conditions and having an
extremely satisfied customer at the end of the day can be a difficult task for your company
Risk Management Update
While nobody expects your employees to administer stress therapy, there a few simple guidelines to
follow that will ensure a smooth move and ultimately a satisfied customer.
Properly Introduce Employees
Upon arrival, the lead crewman should introduce him or herself and crew members to the
homeowner. While your company has been invited into the home to provide a service, your employees
are still strangers until properly introduced. If another homeowner arrives at a later time, be sure that
your employees take time to make proper introductions to that person as well.
Set Expectations
The lead crewman should set proper expectations with the homeowner regarding the length of the
move, timing of breaks and any special move requirements. If circumstances change during the move, the
homeowner should be notified as soon as possible.
(Continued on page 8)
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(Continued from page 7)
Portray Professionalism
As a stranger in a customer’s home, first impressions of the crew are a key factor in the homeowner’s
comfort level. Your employees are representatives of the moving company. A homeowner will associate
the quality of the company by its employees. A properly groomed crew with professional uniforms will
promote a positive and lasting impression.
Display Professional Behavior
Crew members should report promptly to the residence at the start of the job and following breaks.
Common courtesies should be extended by all crew members during the move. “Please,” “thank you” and
“may I?” should be heard often. Make sure your employees know how to actively listen to the
homeowners’ needs and concerns while explaining job tasks. In addition, your employees should be
empowered to make common sense business decision on behalf of your company. Your employees will
quickly increase customer satisfaction by becoming smart problem solvers.
Respect Customer and Their Property
Always demonstrate a caring attitude, as this will project the image of trustworthiness and honesty.
While it may seem unnecessary, always ask permission to use the bathroom, never eat in the residence or
while working, and never smoke on the premises. Regardless of appearance or condition, customers’
property should be handled with the utmost respect. Customers care about their belongings, and the
sentimental attachment to a customer’s property should always be considered. Make sure employees
treat all items as if they were their own.
Focus on Best Practices
The most successful moving and storage companies develop this culture within their crews. Employee
bonus programs tied to customer satisfaction surveys will promote the positive behavior targeted in this
article. Consider making these “Rules of Engagement” part of your employee handbook.
By following these simple guidelines, moving and storage companies will experience a greater level of
customer and employee satisfaction, leading to lower claims, more referrals and repeat business.
This Horton Risk Management Brief is not intended to be exhaustive nor should any discussion or opinions be construed as legal advice.
Readers should contact an attorney for legal advice.
Relocation.com recently analyzed its moving request data from cities of more than one million people. This
produced the following list of cities that people want to move to, based on the per-capita number of
quotes for moving services requested to particular communities in 2008 and year-to-date 2009.
1. Denver/Boulder/Greeley, CO
2. Las Vegas, NV
3. Austin/San Marcos, TX
4. Washington D.C.-Baltimore, MD
5. Orlando, FL
6. Raleigh/Durham/Chapel Hill, NC
7. Dallas/Fort Worth, TX
8. Atlanta, GA
9. Charlotte/Gastonia, NC-Rock Hill, SC
10. San Francisco/Oakland/San Jose, CA
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Identity Protection Tips
It is truly amazing how accessible information has become in recent years. We seldom stop to think
how easily and quickly certain things can be done, like approving a credit card, transferring money, or filling
a prescription. While this can be a big positive in many respects, one must also consider the potential
downside to having certain data so readily available. The Federal Trade commission (FTC) estimates that
as many as 10 million Americans have their identities stolen each year.
This article contain information that will help you to take a proactive approach in securing your
information and keeping your identity safe. Remember, education is the best defense against fraud and
deception.
Skimming is the theft of credit card information used in an otherwise legitimate transaction. There
are a number of different skimming techniques, but each involve a small, electronic storage device that
traps information from the magnetic strip on a consumer’s credit card when it is swiped during a
transaction.
These devices has been found to be used by restaurant staff and even attached to gas pumps and ATMs.
Some are now Bluetooth compatible, meaning the fraudster can simply drive by and download the
information once the device is in place.
There are a variety of ways that consumers can minimize the threat of skimming. When dining out and
cash is not readily available, try to use a major credit card to pay for the transaction. If you use a credit/
debit card that’s tied to your bank account, try to always use the “credit” option and avoid using your pin.
Most credit issuing companies offer protection against fraudulent charges but those charges aren’t always
covered when using the PIN feature on your debit card.
When using an ATM or paying for gas at the pump, examine the card reader thoroughly. If it appears
loose or your card doesn’t seem to slide smoothly, immediately notify the bank or gas station manager.
Phishing is a term used when scammers falsify their identity, normally by stating that they represent a
legitimate corporation or governmental agency. They try to entice the consumer into revealing their
personal information such as bank account numbers, Social Security numbers, passwords, or other
sensitive data.
Phishing attacks can happen through the internet, email, regular mail, or your telephone. A new twist
on a phishing scam has been reported where the victim has a phony parking ticket placed on their car
while shopping. The ticket directs the person to a so-called “official” website that claims to have photos of
the violation. Visiting the website can cause malware (malicious software) or a computer virus to be
downloaded on to your computer. This software/virus may even allow the user’s keystrokes to be
captured, potentially giving the fraudster access to online passwords, account numbers, and any other
sensitive data.
Help put a stop to this. If you do get a phishing email, forward it to [email protected], as well as to the
company, bank, or organization being impersonated.
Additional Tips to Avoid ID Theft
Identity thieves desperate for data will resort to digging in your trash (Dumpster Diving) or just plain
stealing your wallet, purse, or mail. Shred all unwanted mail that contains any personal information and
pay attention to your billing cycles. If a bill or financial statement is late, contact the sender as well as the
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post office.
Your personal information must be safe-guarded, especially your Social Security number. This is the
key that unlocks your personal identity. Don’t give it to anyone unless it is truly necessary. Ask your
health insurer provider and other companies that may use this number as an identifier if they can provide
you with a substitute number to use instead.
Put some extra thought into the passwords placed on your credit card, bank, and phone accounts.
Avoid using easily available information like your mother’s maiden name, birth date, and the last four digits
of your SSN. Combinations of letters, numbers, and special characters make the strongest passwords.
The effect of identity theft can linger for months, or even years, but damage can be minimized by early
detection. Consumer should to www.annualcreditreport.com to access their one free credit report per
year. As soon as you suspect that you’ve become a victim, file a report with your local police, close any
accounts that have been tampered with or opened fraudulently, place a “Fraud Alert” on your credit
reports with each of the credit bureaus (Equifax, Experian, and TransUnion), and report the theft to FTC at
www.ftc.gov/idtheft or 1-877-ID-THEFT.
Source: Florida Consumer E-Newsletter
WELCOME NEW MEMBERS!
Coastline Relocation, LLC
Fayetteville, NC
DeHaven’s Transfer & Storage of
Charlotte, Inc.
Charlotte, NC
DeHaven’s Transfer & Storage of
Wilmington, Inc.
Wilmington, NC
Fidelity Moving & Storage, Inc.
Jacksonville, NC
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AE Worldwide—45 Year of Service
No one has been doing this longer!
This year, AE Worldwide is proudly celebrating its 45th Year of Service to the Relocation Industry and
would like to extend a sincere thank you to the relocation community for making AE the oldest service
company of its kind in the industry.
AE was started by Gordon Graham in 1964, as a local service company in Northern New Jersey with a
handful of service technicians providing this basic appliance disconnect and reconnect services. AE, under
the tutelage of Gordon and now his son, Todd Graham, President, has expanded over the past 4 1/2
decades, to providing services wherever our clients need them, with a network of over 14,000 service
technicians providing a full range of origin and destination services, from appliances to plasma televisions
and everything in between!
AE Worldwide is very proud of its length of service and contributions in a demanding and ever changing
industry. During the past 45 years, AE has witnessed and participated in an industry that ha matured from
move yourself, to individual corporate transferee packages, to centralization of services through third party
relocation companies representing corporate accounts. All of these changes within the relocation industry
required AE, as a provider of specialized services, to be responsive and innovative to the demands of a
competitive marketplace.
The sophistication of this industry is evident by viewing the growth experienced by the American
Moving and Storage Association (AMSA), the Employee Relocation Council (ERC) and the International
Association of Movers (IAM), just to mention a few. The complexity of the issues each of the organizations
handle include influencing government regulations and compliance, and developing innovative solutions for
those managing and supporting global relocation and other work force transitions.
AE Worldwide, over its 45 years of service, has and continues to actively participate with these
organizations in shaping the excellent reputation of the relocation industry. The AE staff consists of 100%
who are AMSA Certified Move Consultants (CMC) with several earning the ERC Certified Relocation
(CRP) designation. AE also has field technicians who have earned the designation of Certified Relocation
Technician (CRT) having completed a minimum service level and passing an in-depth AE Worldwide
written exam that demonstrates their technical knowledge and understanding of the industry.
AE has a direct influence on the real and perceived value the transferee receives during the relocation
process because of our one-on-one interface with the transferee. AE Worldwide’s success, leadership role
and longevity in this industry can be attributed to staying focused on one basic commandment, “The
customer is always right”.
AE Worldwide, 190 Franklin Turnpike, Suite 1, Mahwah, NJ 07430 800-631-7174 fax 800-848-7805 www.aeworldwide.us
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Stephen E. Peeler Joins AMSA as Membership Vice President
Stephen E. Peeler has been named Vice President of Membership of the American Moving & Storage
Association (AMSA).
Peeler has served as Director, Marketing and Membership since 2007 for the Independent Office
Products & Furniture Dealers Association and has also been the Regional Sales Director in the Washington
DC area for the Greater Phoenix Convention and Visitors Bureau since 2003.
“Membership is at the core of AMSA’s mission,” said Linda Bauer Darr, AMSA president and CEO.
“Stephen’s focus in recent years has been on increasing and retaining members at associations which, like
ours, include large multi-national companies and much smaller operations. With a background in the
hospitality sector, his proven ‘customer service’ skills will be immediately evident to our current and
prospective members.”
“I look forward to bringing membership best practices to help AMSA continue to grow in a post-tariff
world,” said Peeler. “I am prepared to identify member needs and industry trends while leveraging
relationships with state associations and industry groups to help members grow. The current membership
value proposition is strong, and now is the best time to spread the word about the wide array of AMSA’s
benefits, including training, certification, and discount purchasing programs.
Peeler holds a Bachelor of Science degree in Business Management from Howard University and is a
member of a number of professional associations, including the American Society of Association
Executives.
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Arbitration—Comply with Regulations
Resolve Disputes in a Cost-Effective Manner
Ever wonder how you can save money in the claims process? Well, one obvious way is to simply have
fewer claims, but another, less obvious, way is to rely on arbitration instead of litigation to resolve the
claims that result in disputes.
The AMSA arbitration program provides you with a quick, efficient and cost-effective way to resolve
disputed claims. Participation in the arbitration program is included as part of your AMSA membership.
The cost of arbitration is only a fraction of the cost of litigation. If a consumer who is looking to resolve a
disputed claim sues you, using an attorney to resolve the dispute through litigation can easily cost you
$20,000 or more—versus only about $250 through the arbitration program.
In addition, transportation cases involved complex interaction with several technical and sophisticated
areas (for example, the Carmack Amendment, bills of lading, inventories, claim forms and tariff provision).
Judges are wonderful generalists and are indeed capable of learning about a case in a short time. Still, the
advantage of having a neutral arbitrator, expert in the field, with years of experience on the subjects
involved in the dispute is obvious. Plus, while the unpredictable nature of a lawsuit (civil cases often take
years to each a jury as opposed to only a few weeks to be resolved by an arbitrator) poses significant
challenges in managing the risks of litigation; arbitration provides the opportunity for parties to better
predict and control their liability risks.
So, even though you are only required by federal statute to arbitrate disputed loss and damage claims
of $10,000 and less and certain types of disputed charges, you might want to consider the arbitration of
larger claims as an opportunity to save yourself some expensive headaches.
Most claim disputes are settled long before the need for arbitration, but when you need it, the program
can provide a quick, efficient and cost-effective way to resolve disputed claims.
Complying with the arbitration requirements is a straightforward matter, if you remember two simples
rules:
1.
Offering Arbitration. As a condition of registration, carriers providing interstate transportation
of household goods must agree to offer arbitration as a means of settling disputes between such
carriers and shippers concerning damage or loss to the household goods transported and disputes
involving charges that were billed to the shipper after the shipment was delivered.
2.
Notice of Arbitration Procedure. You must provide the shipper with adequate notice of
availability of neutral arbitration, including a concise, easy-to-read, accurate summary of the
arbitration procedure, any applicable costs, and disclosure of the legal effects of election to utilize
arbitration. This notice must be given to your customers before the shipment is tendered for
transportation and a second time during the claims settlement process when claims are denied or a
compromise settlement is being proposed.
The requirement to offer a dispute settlement (arbitration) program originally came about as part of
the ICC Termination Act of 1995. The regulations require you to provide each one of your COD
shippers with a description of the program that you offer. This information, like the Rights and
Responsibilities When You Move brochure, must be provided to each COD shipper during the pre-move
process before the shipment is tendered to you.
(Continued on page 15)
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(Continued from page 14)
Basically, arbitration can be divided into two types of cases: voluntary and mandatory. Under the
regulations, arbitration is always optional and voluntary for the shipper, but can be mandatory to the
carrier.
If a shipper requests arbitration of a disputed claim over $10,000, participation in arbitration is
voluntary on the part of the carrier; the disputed claim will be submitted to binding arbitration only if both
the shipper and the carrier agree. However, if the shipper requests arbitration of a disputed claim for
$10,000 or less, the dispute must be submitted to arbitration if the shipper so desires. This means that if
the shipper’s claim is for $10,000 or less, the mover has two choices: (1) settle the claim to the shipper’s
satisfaction, of (2) agree to arbitration to resolve the matter.
In addition, as we previously advised, you may be liable for the customer’s attorney fees if you did not
inform the customer during the claim settlement process that arbitration was available, and the case
proceeds to civil court instead of arbitration. Therefore, you should continue to distribute information
regarding the availability of arbitration in the pre-move material, as required by the statute, and you should
also include additional arbitration information in your claims settlement correspondence with the
customer to insure that the customer has been fully advised about your arbitration program.
Because participation in a dispute settlement program is necessary to maintain your interstate
operating authority, if you fail to agree to arbitration of a mandatory claim, you are putting your ability to
continue operating on an interstate basis in jeopardy and subjecting your company to increased scrunity
from FMCSA.
But it’s not as onerous as it may seem. In practice, carriers who use the program frequently find that it
worked pretty well. Agreeing to arbitrate a case does not constitute an admission of liability on your part,
nor does it mean that the shipper will automatically be awarded the amount of his claim. Instead, agreeing
to arbitrate means that you are willing to let a qualified and experienced arbitrator review the dispute and
render a decision in order to put a difficult matter to rest. Even for claims of more than $10,000,
arbitration is cheaper and easier than going to court and most carriers elect to arbitrate even high dollar
claims on a regular basis.
Plus, the arbitration process is generally carried out by mail with no travel and no need to appear at a
hearing.
While industry claims ratios have remained relatively constant during the last 10 years, the number of
arbitration cases has steadily increased as word of the availability of the program spreads. We now
receive referrals from consumer groups, radio call-in and television shows and various state attorneys
general. We also receive a number of requests for arbitration each year on national account moves that
are not subject to the mandatory arbitration requirements at all.
And although the number of requests that we receive has tended to increase each year, it is important
to note that the number of requests for arbitration when measured against the approximately 9,000,000
COD and national account household goods shipments transported each year only equal about one
request for arbitration for each 1,000 interstate shipments (or about one-tenth of one percent) which
means that the folks in your claims department are certainly doing a good job. But when you need it, the
arbitration program can provide a quick, efficient and cost-effective way to resolve disputed claims.
Source: David Hauenstein, AMSA’s Vice President of Compliance Services and Government Affairs
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MIKE HENNING’S
ALL IN THE FAMILY” COLUMN
FIVE STEPS TO UNCOMMON SUCCESS
What is it that sets those business owners who achieve extraordinary success apart from the rest
of them? Some might say it is luck, or they are favored by suppliers, connected with people of
power/influence or in the right place at the right time.
Repeat Your Parents’ Accomplishments
Don’t allow your hears and minds to be deceived. There are two
great differences between the champion business-owning families
and the rest of them. First, they have singleness of purpose that
penetrates every activity of their lives. Second, they have formed
habits in their lives that have helped them achieve their goals.
Watch your thoughts,
they become words;
Watch your words,
Singleness of Purpose
they become actions;
In business when you have singleness of purpose or a vision
statement supported by a mission, everything else is embraced or
discarded according to whether or not it moves management in the
direction of those goals. When management doesn’t have this
singleness of purpose, activity seems to get lost in the tossing and
turning of daily business details.
Watch your actions,
they become habits;
Watch your habits,
they become your
character;
Better Habits
Watch your character,
Successful business owners have better habits. If you were to
dissect their loves, you would discover that they fill their days,
it becomes your destiny.
(Continued on page 19)
WE NEED YOUR HELP!!
Existing Members…Please reach out to your fellow movers
who are not members and request they support the NCMA by
becoming a member and joining our organization.
consider
making
an
Prospective
Members…Please
investment in your company and your industry by joining the
NCMA. Please consider supporting the organization that is
working to rid the market place of illegal movers who take
business from law abiding movers.
Contact Pam Stanley @ [email protected] or 800.325.2114
to receive an application.
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weeks, and months with habits that are help them to become the best business operation
possible, the best marriage partner possible, the best parent possible and the absolute best
person possible. The rest seem to fill their lives with habits that are self-destructive.
If you can tell me the habits of your business-owning family members, I can tell you what sort of
people they are, what type of business they run, and the level of success they are achieving.
Good habits create good character and that becomes your destiny.
Discipline
We find that the business owners who plan for the futures of their companies, the futures of their
personal lives, the futures of their marriage and family lives are the most successful. These are
the same group of successful business owners whose habits were helping them to become the
very best people they could be, and these habits were acquired intentionally by the effort of
discipline.
Freedom
We have discussed how discipline will elevate every human experience and increase every
human ability. For example, if we keep ourselves physically fit, we can enjoy active sports, such
as walking water skiing or swimming. We are able to work and manage a business without worry
of energy limitation. Without physical fitness, we would not approach such activities. Thus, we
suggest that discipline is the key to freedom. Freedom to experience life to the fullest. Freedom
to enjoy the business life and to learn how to conduct and lead a successful business, to learn
more about people who are the heart and soul of business and finally to understand that talking
with your God can give you the focus, direction and strength to elevate your business to produce
uncommon success over the long term.
This article appeared in Mike Henning’s Family Firm Advisor newsletter, for more information about receiving one free copy of our newsletter, visit us at our web
site: www.mikehenning.com, e-mail: [email protected] or call -- 217-342-3728. Mike Henning is a nationally and internationally respected consultant and
speaker on family business issues.
Henning Family Business Center · 1006 N. Pembroke Ct., Effingham, IL 62401 · 217-342-3728
[email protected] · www.mikehenning.com
SAVE THE DATE!
55th Annual Convention & Trade Show
November 4-8, 2009
Marriott Executive Park
Charlotte
Details will be mailed out in July!
NC Movers Association
North Carolina Movers Association, Inc.
P O Box 61210
Raleigh, NC 27661-1210
Phone: 800-325-2114
Fax: 919-556-8520
Phone: 919-554-8920
E-mail: [email protected]
Upcoming Industry
Events
July 11
NCMA Board of Directors
Renaissance Asheville
Asheville, NC
July 14
MRT Training Seminar
Mooresville Public Library
Mooresville, NC
September 12
NCMA Board of Directors
Shell Island
Wrightsville Beach, NC
September 15-17
AMSA Fall Committee & Board Meetings
Ritz Carlton Pentagon City Hotel
Alexandria, VA
November 5-8
NCMA 55th Annual Convention
Marriott Executive Park
We’re on the web!
www.ncmovers.org
Charlotte, NC

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