Welcome to the Cullinan Holdings

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Welcome to the Cullinan Holdings
Cullinan
News
2
Welcome to the
Cullinan Holdings
015 has certainly not been a
year for the fainthearted with
many challenges encountered.
This includes but is not limited
to: power outages, Ebola, unfriendly
new South African visa regulations,
zenophobia, civil wars, oil price
fluctuations, currency fluctuations,
financial market instability etc. Despite
these challenges, you have shown great
character and carried on regardless, and
I am pleased to say that forward bookings
are looking a lot more positive.
September 2015 Newsletter
Introduction
W
elcome to our second newsletter for
2015. Take some time to familiarise
yourself with the other companies within
the Cullinan Holdings group and learn more
about our diverse operations and the people
who work there.
On another positive side, it was a pleasure to see Mr Stanley Tollman,
Chairman of The Travel Corporation being recognised into the British
Travel and Hospitality Hall of Fame in 2015. This prestigious lifetime
achievement award goes to exceptional entrepreneurs who have
significantly contributed to the British tourism industry. I am also
delighted to advise that Ashford Castle, recently refurbished by
the Red Carnations Hotel Group, was voted ‘The Best Hotel in the
World’ by Virtuoso Travel Group from the United States. Carnations
Hotel Group was also voted number two as best company to work
for in the United Kingdom by the Sunday Times in 2015. Exceptional
achievements that we are proud to be associated with.
Looking at forward bookings and the year ahead, we see an
improvement and rays of sunshine for our hard pressed inbound and
transportation divisions. Our outbound businesses have performed
admirably under a weak exchange rate and an anaemic economy.
Congratulations in particular goes to all the teams at Pentravel,
Thompsons Travel, Thompsons Leisure and Thompsons Holidays who
have performed admirably and well above market trends for the year.
It is also pleasing to see the efforts of our Marine Division over the past
years paying off with excellent results this year. My congratulations
goes to the entire team at Central Boating and Manex. Well done and
thank you!
Mr Stanley Tollman
receives prestigious
Lifetime Award
I
n a glittering ceremony yesterday at London’s Dorchester
Hotel, Stanley Tollman was welcomed into The British Travel
& Hospitality Hall of Fame, presented by Travel Weekly and The
Caterer. Tollman joins an illustrious group of individuals who have
all been recognized for their outstanding business achievement
in the travel, hospitality, leisure and tourism sectors.
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On the local front our mentorship programme continues to perform
exceptionally well with great results, and I would like to extend our
special thanks to Tracy Schaffler for the superb leadership role that she
has played in this achievement. This is something that we are all proud
to see and to be associated with.
In closing I would like to take this opportunity to sincerely thank each
and every one of you for a superb effort during a challenging 2015
year, keep up the hard work, remain with the faith, we are seeing
an improvement and upliftment to our businesses and we will see a
significant improvement in our inbound businesses over the next 12
months.
Best wishes
Michael Tollman
Cullinan Holdings Newsletter: September 2015
Joanne Adolphe - CEO
Kuben brings
home gold!
Cape Epic : May the 4th be with you!
Barbara Ramakutoane
Helping to make dreams come true
A friend to all and a loyal colleague,
passed away on 2 March 2015
Nicolas Mtaki, a humble ADT patrol man
with a big heart, has made his dream
come true by establishing a small IT
centre in his community. A place where
young people can come and develop
skills, surf the net and learn.
This was accomplished with the donation
of Thompsons Cape Town’s old ‘written
off’ computer stock and some of our old
chairs which he bought from us.
Thompsons Holidays has
won the top supporting Tour
Operator for 2014
Ravi-Lee ties the knot
Well done to the awesome IOI team
and Mauritius cross sellers who made
this award possible! We are very proud
of you all! Thank you to our partners at
the awesome & luxurious Constance Le
Prince Maurice.
Compliments all round
Well done to Marisa and Deline for
their excellent customerizing and
shining bright... Lovely compliment from
Thompsons Leisure JNB.
“Thank you very much for the T-shirts
Thompsons! We will proudly be wearing
them on Fridays from now on” - Sure
African Imprint Travel.
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Well done Leon and Nishta – two
shinning ambassadors, flying our brand
high especially in a public domain like
Hello Peter where we would usually find
complaints. Congratulations, and keep it
up!
Cullinan Holdings Newsletter: September 2015
Cape Epic’s world cup
Earth day - Johannesburg
Johannesburg blood bank
Johannesburg onesie day
Arné Heunis - JNB Sales
Sales Easter Bunny
giveaways
Johannesburg
Jacqui Trollope - JNB Ecommerce
Earth day - Durban team
planting trees
Cape Town shavEathon
Johannesburg
Pizza queen
Pentravel elite team arriving in
mauritius. Hosted by Thompsons.
Cape Town
Chantal Pather won a voucher for the
new Fire&Ice Hotel in Pretoria. Her pizza
invention was a South African Fusion of
Boerewors and Chakalaka.
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Cullinan Holdings Newsletter: September 2015
Linda Pampallis - CEO
We’re Looking out
for rhino
A
s part of its ‘Looking out for rhino’
campaign, Canada-based Goway
Travel donated over R50 000 to the
Wildlands Conservation Trust at Indaba
this year. This is the second donation
- the first two years ago was over R53
000. As part of Thompsons Africa’s
support of conservation, we highlighted
the excellent work of the Wildlands
Conservation Trust in the fight against
Rhino poaching and our partner Goway
Travel were thrilled to jump on board in
support of this worthy cause and so the
‘Looking out for rhino’ campaign was
born.
Go Preston go!
Our colleague Preston Gounden
completed his second Comrades
marathon earlier this month finishing with
a time of 9 hours and 38 minutes! This
was an improvement of almost 2 hours on
his first marathon time! Congratulations
Preston on this amazing accomplishment!
Although an exceptionally busy
time, Indaba always presents
opportunities for some great
photo moments!
Colin Bell, legendary eco-warrior and
founder of Wilderness Safaris, was the
guest speaker at the annual Thompsons
Africa cocktail party held on Friday 8 May
at Circus Circus (Pictured bottom right:
From left to right, Linda Pampallis, Michael
Tollman, Lucille Sive and Colin Bell)
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Cullinan Holdings Newsletter: September 2015
T R A N S P O RT
D I V I S I O N
Geert Van Doorn - CEO
Cullinan Transport Division
New appointments
Dylan Cox
Fairuz Rajee
Ronel Meyer
Jenner Witton
Petro Jacobs
Tara Brandreth
Shanel Janse van
Rensburg
O
ur team up North are having a
challenging time with their new
building. They have moved in, but they are
constantly under pressure when the phone
lines are down or they have no internet
access, but already we can see that the new
building is worth all the inconvenience! We
wish them a long, happy and successful stay
in their new office.
Awards
Freddie Hermanus
won the Scania Driver
of the Year award for
the second time.
At Indaba 2015 Hylton Ross were
awarded second prize in the Tour
Operators category and third in the
Transport category for their stand.
Guide, Craig Ziman,
won an international
guiding award as
Best Tour Guide for a
Large International
Operator.
Congratulations
Hylton Ross
Touring won
the PMR Africa
Diamond Award
(1st in the
Tour Operator
Category) for the
4th consecutive
year.
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Our Team visited the SA Rugby Museum
which is at the V&A Waterfront. Great
fun was had by all!
TripAdvisor is delighted to award Hylton
Ross Exclusive Touring the 2015 Certificate
of Excellence. This achievement is a
direct result of your consistently great
reviews from TripAdvisor travellers.
Cullinan Holdings Newsletter: September 2015
Hylton Ross sponsored a coach to
transport 45 tour operators, industry
and press to attend the Visit Mossel Bay
Travel Festival in May 2015. This was a
great opportunity to network and obtain
TV exposure. Some new contacts have
already made bookings with Hylton Ross!
Awards
Glenn McKeag - CEO
W
e are delighted to have recently
received recognition awards
from some of our suppliers. In the last
few months we have been presented
with an award as a Top Tour Operator
in 2014 in recognition of our outstanding
support from Peermont. In addition we
were presented with an award for top
supporter for Cresta Mowana Safari
Lodge at awards function held at the
Cape Grace in February.
Stella receiving the award for Top
Supporter Cresta Mowana 2014.
The Historic Grace Episcopal Church Cultural and Spiritual South Africa Pilgrimage
Group with Archbishop Emeritus Desmond Tutu
Tea with Archbishop Emeritus Desmond Tutu
The Historic Grace Episcopal Church Cultural and Spiritual South Africa Pilgrimage
Group is a group of African American guests who visited South Africa in February.
Their itinerary included a balance of leisure sightseeing and church services/meetings
with the South African Anglican community including clergy, priests and archbishops in
the three archdiocese they travelled (Johannesburg, Pretoria and Cape Town).
Award presented to Springbok Atlas Tours
& Safaris team at Indaba by Peermont.
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The highlight of the trip was definitely meeting the Archbishop Emeritus Desmond Tutu
for tea at the Desmond and Leah Tutu Legacy Foundation in the V&A Waterfront,
which was arranged with a lot of perseverance by Blessing, our tour consultant,
working alongside Mr Tutu’s PA. What an opportunity of a lifetime for this group!
Cullinan Holdings Newsletter: September 2015
Awe-inspiring new offices for
Springbok Atlas Tours & Safaris
A
fter 25 years based in offices
in Woodstock, Springbok Atlas
Tours & Safaris has moved to grand new
offices in Chiappini Square. Our first day
saw a welcome celebration hosted by
Tsogo Sun management team, including
a sommelier performing the sabrage
(opening sparkling wine with a sabre!)
From the moment the team moved into
the new offices we have loved our new
home...
“This is a great environment. Modern,
clean, fresh and in a central location”
“Love the clean lines and overall neat
appearance”
“Really enjoying the hustle and bustle of
the city”
“I simply love the fact that everything
seems to be in working order!”
“Love the fact that we have such an
amazing variety of coffee shops in the
area, all within walking distance”
“I really love the view (a perennial green
tree), and the daily exercise (up and
down the stairs)”
Springbok Atlas Tours & Safaris - outside the new office
Supporting Rhino Conservation through Springbok Atlas
Guided Tours
This year Springbok Atlas Tours & Safaris is introducing an initiative to support rhino
conservation through their Guided Tours. For each guest booked on their South African
or Namibian long distance tours they will make a donation to either Chipembere Rhino
Foundation in South Africa or The Next Generation Conservation Trust in Namibia. The
Guided Tours will continue to support the community visits; SizaBantwana Children
Benefit Organisation and the Barrydale Farm Schools.
Rhino with calf
Guided 2016 & exciting new tours
New team members for
Springbok Atlas Tours & Safaris
O
ur new Guided Tours 2016
brochure was launched at Indaba
this May. With the increased interest in
Zimbabwe as a tourist destination and
the growing demand for new product we
have designed two new guided tours.
We were thrilled to welcome back Andre
Barnard Jnr in February 2015. André will
concentrate on the European markets
in his new role as GM Sales: European
Markets.
Classic Zimbabwe is aimed at the first
time traveller and includes a mix of
culture, wildlife and history, featuring
visits to the Great Zimbabwe Monument,
Bulawayo (Motopo Hills), Hwange
National Park and Victoria Falls.
Arriving more recently, we would like to
welcome Joseph Leone to the Europe
Department. Fluent in Italian, he will be
working with our Italian agents and guests.
Zimbabwe Highlights includes the main
attractions of the country. Experience the
Eastern Highlands, Mana Pools and Lake
Kariba.
Andre
Joseph
Guided 2016 brochure cover
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In addition we are introducing a new
eight day cultural guided tour, In
Mandela’s Footsteps commemorating 21
years of democracy. The tour combines
visits to important historical sites in
Soweto, a Big Five safari experience in
Pilanesberg National Park and the scenic
beauty & cultural diversity of Cape Town.
Cullinan Holdings Newsletter: September 2015
Peter-John Mitrovich - CEO
We Are Grosvenor Tours –
official appointed ground
agents for We Are Africa
G
rosvenor Tours was again appointed supplier of
airport transfers, daily event transport and exhibitor
accommodation assistance for We Are Africa, hosted
at the Cape Town Stadium. Grosvenor Tours is proud of
our affiliation with this spectacular event showcasing the
best of Southern & East Africa, and we value our close
relationship with the professional team of Beyond Luxury.
We Are Africa will return to Cape Town from the 2nd - 5th
May 2016
Grosvenor Tours Partners
with SAA to Showcase our
Destination to Australia
I
n partnership with South African
Airways, and our valued trade
partners in Southern Africa Grosvenor Tours
hosted a selected group of Australian
leisure buyers in Cape Town, Victoria Falls &
Botswana in May 2015. An overview of our
preferred Cape Town hotel partners, fused
with a showcase of our key attractions and
activities over a three day period continued
to the majestic Victoria Falls. Hosted on the
shores of the Zambezi River in the lap of 5
star luxury our journey included a dinner train
ride, elephant interaction, and off course
a tour of the Falls. Our journey concluded
with a night in the Chobe National Park
complimented by a sensational river cruise,
and adventurous game drive before making
our journey back to OR Tambo and sending
home new found friends and valued clients.
Grosvenor Tours’ Partnership with World of DMCs & Imex Frankfurt
Grosvenor Tours was approached in January 2015 to join World
of DMCs. This is an elite partnership of 60 DMCs across the world.
Through joint networking and cross sales, they share incentive
and conference business for mutual benefit and growth of
market share. All members need to fulfil strict entry criteria and
with only one DMC member per country (except in the USA and
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Canada), this was a wonderful opportunity for Grosvenor Tours
to become the South African member. During the recent IMEX
in Frankfurt, all World of DMC members met to discuss strategy
for 2015 – 2016, and business continued at the MESSE in Frankfurt
where multiple successful meetings were held, with some
providing exciting future opportunities for 2016 and beyond.
Cullinan Holdings Newsletter: September 2015
David Barnes - MD
The crew of AL Mount
Gay Rum at prize giving.
Vasco da Gama Ocean Race Durban to Port Elizabeth - 400 nautical miles
James Largier of Manex & Power Marine,
sailed AL Mount Gay Rum, a Farr 38, to a
convincing victory on handicap, with 8
hours to spare over the second placed
boat. That was a resounding win in what
ended up being a tough race. They
were also a challenger for line honours
too, finishing just 40 minutes behind
the eventual winner. There top-flight
performance was put into perspective
when described in race commentary as
‘fighting above their weight’.
Manex hosts fun day
I
n March Manex, as the agent for
Aqualung in South Africa, and its
partner Centre’s hosted a fun-day to
the public for brand building purposes.
Over 200 divers took part in the fun
day held in Gordons Bay. Some of the
comments of the divers that attended
the fun day:
“A big thank you to the Manex team
for...“Thanks so much for an amazing
day” Stephen Bardwell.
“Excellent Dive location, different from
most Cape Town dive events as well
as the number of prizes for this event,
mean it will be the scuba event not to
miss this year”.
Prizes to the value of R150 000 were won
on the day including a dive experience
in Bali.
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Cullinan Holdings Newsletter: September 2015
James McIntosh - CEO
Edusport & Peak Incentives
Edusport Travel is gearing up
to send over a thousand rugby
fans to Rugby World Cup 2015.
F
or serious rugby fundis there are
few events on the 2015 rugby
calendar as important or exciting as the
Rugby World Cup, or RWC for short. This
year, the eighth RWC is taking place in
the United Kingdom from 18 September
to
31 October 2015.
Twickenham in London will be hosting
the opening and the final match, and
the current fixtures indicate that this will
be a very exciting world cup event, with
twenty teams vying for the title of best
rugby team in the world.
At Edusport Travel, we have a range
of Official Rugby World Cup travel
packages on offer that will suit any rugby
fan’s budget. Follow your favourite team
around for the duration, or choose a
couple of games you want to attend,
and we will make sure that you get there
to enjoy the festivities. Find out more
about our affordable and exciting RWC
2015 tours by calling our friendly team for
Five new venues for extended World Sevens Series
Five changed venues have been
unveiled for an extended Sevens World
Series leading into next year’s Olympic
Games.
The 2015-16 series has been extended
from nine to 10 rounds with the addition
of Vancouver as the sixth stop in March.
Australia hosted the opening round of
the 2014-15 series on the Gold Coast
but Sydney now has hosting rights
for its tournament, which is shifted to
round four, a week after the Wellington
tournament.
South Africa’s event shifts from Port
Elizabeth to Cape Town while the eighth
and ninth-round tournaments in Tokyo
and Glasgow are switched to Singapore
and Paris.
Dubai hosts the first round on December
4-5 and London’s Twickenham is again
the venue for the finale on May 21-22.
IMEX and Fam Trip - By Nicola
Bertus and Nicola were invited to attend IMEX in Frankfurt
followed by a Fam trip to Poland. They spent 2 nights in Warsaw
and 2 nights in Krakow. Warsaw was an interesting experience
as 95% of the city was destroyed during World War 2 so many of
the buildings are replicas of the originals. In Krakow, they stayed
at the Sheraton hotel which had beautiful views over the Vistula
River. They then departed for Auschwitz – the Concentration/
Extermination camp situated about an hour and a half out of
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Krakow - a truly sombre and humbling experience. The next few
days were spent eating, drinking, exploring, shopping, visiting a
Salt Mine, dinner transfers by horse and carriage, museums, site
visits and lots of walking. They had an amazing time and would
definitely recommend Poland as an Incentive destination for
any groups who have already travelled to the better known
destinations.
Cullinan Holdings Newsletter: September 2015
Sean Hough - MD
Pentravel
Watercrest
Pentravel have
reinvented the
retail travel space
T
he first of Pentravel’s exciting
new Sunshine Stores opened at
Watercrest Mall in Durban, on the 24 April
2015.
With the aim of improving customer
experience being it’s main objective,
it was also an opportunity to refresh
Pentravel’s look and relook at the way
they do business.
The result was a fresh and inviting next
generation store that has the whole of
Durban talking. The store features a large
plasma video wall to attract customers,
an iPad station where they can explore
video content, and interactive consulting
areas where they can engage
one-on-one with travel experts.
Side by side consultations at Pentravel’s
new Sunshine Stores
Terry Munro and Jo Visagie from
Beachcomber, with Natasha Hazel
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Pentravel’s new Sunshine Store retail concept
Travel consultants at Pentravel’s new Sunshine Store retail concept
Opening of Pentravel
Watercrest in kwaZulu-Natal
Jane Davidson and Jackie Adami from
Development Promotions with Sean Hough
Cullinan Holdings Newsletter: September 2015
NEW shop - Woodlands opening
Pentravel Woodlands Pentravel
open their 30th shop in Pretoria
P
entravel opened the second of its
next generation Sunshine Stores at
Woodlands Mall in Pretoria on the 1st of
June 2015. This was an excellent excuse
for a celebration, as this would also mark
the opening of Pentravel’s 30th shop. The
opening party was attended by many
of Pentravel’s Gauteng staff who were
desperate to see the new Sunshine Store
for themselves, as well as suppliers and
friends from around the country. Pentravel
are looking forward to rolling this new retail
concept out to its new shops, and the rest
of its network in years to come.
Fresh new layout at Pentravel’s
Woodlands Sunshine Store
Anrieth Symon from
Zurich cuts the ribbon
with Sean Hough
Eugene Cronje from
Sean Hough and Vicky Melody, Ristelle, Elmien
Virgin Atlantic with Michi Steinhardt with Seymour and Monique from
Messner from Qantas
Brugger from Club Med Pentravel
and Sylvia from BA
Pentravel Woodlands
Manager Salome van
der Berg with MSC’s
David Randall
Pentravel’s Vicky
Steinhardt with David
Randall from MSC
pentravel Family Day
Sean Hough and Butch
Williams from Pentravel
with Anrieth Symon from
Zurich
Vanessa de Stefano
from Thompsons with
Deline Venter and
Jessica Ferreira
KZN
Cape
Gauteng
You would never say it was winter in KZN
when Pentravel’s largest region met at
Kangelani Lodge in Hillcrest.
The theme for Pentravel’s Cape Family
Day was ‘Fun House’ and those who
attended really flew their freak flags!
Pentravel’s Gauteng region descended
upon Old Macdonald Farm in Lanseria for
a day of fun in the sun.
Children seemed to outnumber adults,
and a highlight was a huge kiddies’ tugof-war on possibly the world’s longest
rope. There was an old-fashioned village
festival atmosphere.
The day kicked off with ‘The ultimate
braai master’ competition. Pentravel
Tygervalley took the title with a mouthwatering fillet steak in a creamy brandy
sauce.
CEO, Sean Hough was part of the braai
tasting panel, “I have never eaten so
much food in my life. I can’t believe
how much effort and love has been put
into this event. The grand prize went to
Pentravel Musgrave who prepared the
most authentically South African meal.”
“We loved spending the day with all
of our families and work mates in one
place” Vicky Steinhardt, Land Product
Manager.
Children had the garden area and
jumping castle all to themselves, and
were later entertained by a facepainting-clown. Our consultants and
their partners had even more fun in the
bar later in the afternoon with fiercely
competitive beer pong and various other
delights that involved some drinking. It
was a great day of building relationships
and friendships.
With jumping castles, kayaking and
games hosted by each shop, the children
were kept entertained while their parents
could focus on braaiing, socialising. “I
can’t believe it has taken us so long
to get together as a region like this.
Gauteng has really set the bar.” said
CEO, Sean Hough.
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“Events like this do amazing things for our
culture, and make me so proud to work
for this company!” added National Sales
Manager, Michelle Bergset. There was
a real sense of togetherness and it will
certainly become a permanent part of
Pentravel’s annual event calendar.
Cullinan Holdings Newsletter: September 2015
Takashi Miyata - MD
EARTh DAY - THANK YOU ALL FOR PARTICIPATING!
Mary Shilleto - CEO
O
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ur team build and launch of our values for THOMPSONS TRAVEL - PEOPLE, PASSION, PRIDE, PURPOSE, PROFESSIONALISM at the
Protea Fire&Ice Menlyn on Saturday the 16th May.
Cullinan Holdings Newsletter: September 2015
CULLINAN
Michael Barr - CEO
Cullinan Financial Services
Glacier Enterprises proudly
contributed towards teddy bears
for the Cape Town “Toy Run”
G
iant Teddy bears (as shown in
picture attached) were given
to the ‘Toy Run’ to sell in order to help
fund the main toy collection event and
thousands of cuddly teddy bears will be
distributed to underprivileged children,
orphanages and places of safety.
Glacier Enterprises welcomes the
3 newest members of the Glacier
team:
Stephan Smith
Mandy Bester
Allison Ho-Kim
Chester Finance was excited to
congratulate two staff members
for their long service
Sandra De Perindorge who has been with
us for 17 years and Renee Arbuthnot for
her 13 years of service. Thank you for the
dedicated service throughout the years.
The Chester Finance team
participated in the clean up on
Earth Day
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welcome Tobi
We were also fortunate to welcome Tobi
Lerman to the Chester Finance team –
son of Jake and Kate Lerman. Welcome
Tobi!
Cullinan Holdings Newsletter: September 2015
Michael Tollman - Group CEO
the chairman’s challenge
20 15
The deadline of 30 September
is looming so hurry up with your
submissions of ideas to improve your
division’s bottom line could earn you
a handsome award.
Our 4 keys & 9 Values
• Fair
• Honest
4Enabling
4
4Relationships
4
4Anticipation
4
4Products
4
4Embracing
4
Change
4Entrepreneurship
4
4Respect
4
4Exceeding
4
Expectations
4Pride
4
• Creative
• Positive
value team committee
Members
Thompsons Holidays:
Headed by John Ridler
Thompsons Africa:
Headed by Viki Haasbroek
• CPT - Ravi-Lee Loff
• DBN - Maveshni Reddy
• Sales - Genevieve Styger
• Jhb Res - Faheema Davis
• Marketing - Danielle Chirnside
• Accounts / Training / HR - Cheroma Eswardath
• Product operations & Admin - Lindsey Du Plessis
• Product - Nicole Yamawaki
• Devinia Govender – Accounts
• Jarrod Elliot – Buying
• Wendy Chemaly – Buying
• Tracy Shaffler – General Staff
• Candice Alexander
• Leanne White
• Chanel Young – Reservations
• Heston Nayager - Systems
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Springbok Atlas:
• Shanaaz Ziervogel – Chairlady
• Vikki Fourie
• Colleen Davids
• Ferouzah Slingers
• Misha Marthinus
• Carlynne Van der Merwe
Cullinan Holdings Newsletter: September 2015