Huawei P8 Screen Promise Offer

We’ll replace your cracked
or shattered screen for free*
Huawei P8 Screen Promise Offer
We’ll replace your cracked or shattered screen for free*
The new Huawei P8 is built tough, with the latest Gorilla Glass screen providing
unsurpassed damage resistance. But sometimes accidents happen. No matter whether your
new phone drops out of your bag, slips off the balcony, or even falls out of your pocket on
a rollercoaster. A cracked or shattered screen can ruin your new Smartphone. That’s why
we’re giving you peace of mind. Purchase a new Huawei P8 between 21 July 2015 and
30 June 2016, and we’ll give you one free screen replacement for any screen damage
within the first 12 months of purchase.
*Terms & Conditions Apply.
Huawei Screen Promise - Huawei P8
July 2015
How It Works:
1
Purchase a Huawei P8 smartphone between
21 July 2015 - 30 June 2016
P8 purchased through
Open Channel
2
Damaged screen?
No worries, simply take your
P8 smartphone to any Huawei
Westfield kiosk, or contact Huawei
customer care on 1800 330 943.
P8 purchased through
Vodafone Channel
Damaged screen?
No worries, simply take your
P8 smartphone to a Vodafone
Retail Shop or contact Vodafone
Hotline on 1300 650 410.
3
Covered for any screen damage to your P8
smartphone within 12 months of purchase.
Huawei will replace it for FREE*.
Things To Know:
• Don’t forget to backup your personal data;
• Turnaround time may be between 3-5 working days;
• Only valid for Huawei P8 Smartphone purchased in Australia;
• Offer valid for 12 months from date of purchase;
• Offer valid for purchase made between 21 July 2015 and 30 June 2016;
• Customer must present a valid proof of purchase and IMEI;
• Offering limited to one replacement per device
Huawei Screen Promise - Huawei P8
July 2015
Frequently Asked Questions:
What is Huawei Screen Promise?
Huawei Screen Promise is a first of its kind offering – on purchase of a Huawei P8 in Australia between
21 July 2015 ~ 30 June 2016 (Open Channel) and between 05 August 2015 ~ 30 June 2016 (Vodafone);
we offer you ONE free screen replacement for any screen damage within the first 12 months of purchase
(Terms & Conditions Apply).
How many times can I claim this offer?
Huawei’s Screen Promise allows you to make ONE claim within 12 months from the date of purchase
on each device (Terms and Conditions Apply).
Where do I take my Smartphone to claim this offer?
If you purchased your P8 from a Vodafone Channel (on a plan or outright) – please contact Vodafone
Customer Care on 1300 650 410, or, simply visit a Vodafone Store near you.
If you purchased your P8 from Open Channel (JB Hi-Fi, Dick Smith) you can take your handset to any
Huawei Westfield Kiosk, or, alternatively, contact the Huawei Customer Care on 1800 330 943.
Will my phone be delivered to me? If not, where do I go to collect my Smartphone?
If you have a Vodafone P8 and claim this offer through a Vodafone Store, you will have to return to
the store to pick up your replacement.
If you choose Huawei’s pickup & delivery service, your phone will be picked up and delivered to your
preferred address.
How long will it take before I get a replacement?
Open Channel:
If you choose to visit a Huawei Westfield Kiosk, and you meet all the terms and
conditions for this offer, you may get a replacement on the spot.
If you contact Huawei Customer Care and choose the pickup and delivery service, turnaround time
may be 3-5 business days (provided all terms & conditions are met).
Vodafone:
Turnaround time through a Vodafone Store may be 3-5 business days.
What if I have a damaged screen and some other damages with it? Am I still eligible for this offer?
The Screen promise Offer excludes:
• Damage suffered as a result of liquid ingress;
• If another part of the phone (other than the screen) is damaged beyond economical repair;
and
• If
the damage is suffered as a result of use of the phone other than for its ordinary and
generally accepted purpose or is deliberately damaged
How do I backup my personal data and/or software?
There are several ways of backing up your data:
•H
uawei ‘Backup’ App – P8 Smartphone comes with a pre-loaded ‘Backup’ App. The App can
help you back up all applications and personal data on a SD-card. All data can be restored in
your new P8 Smartphone using the same APP and the SD-Card.
•G
oogle Backup/PC backup – If you use a Gmail account on your P8 Smartphone, all your
data can be backed up to your account (Settings > Backup & Reset). You can also connect your
P8 Smartphone to your PC to backup your data.
Huawei Screen Promise - Huawei P8
July 2015
What all information do I need to use Huawei’s pickup & delivery service?
Typically, you need the following information:
1. Product Model name
2. IMEI number
3. SN number
4. Customer Name
5. Customer Address
6. Contact Number
7. Fault Description
8. Date of Purchase (Proof of Purchase)
Huawei Kiosk Locations:
Huawei Experience Zone – Westfield Parramatta
159-175 Church Street
Level 5 (located by Food court, closest to Boost juice)
Parramatta, NSW 2150
Huawei Experience Zone – Westfield Bondi Junction
Opposite shop 1032 (Lens Pro)
Westfield Bondi Junction, NSW 2022
Huawei Experiential Zone – Westfield Chatswood
Opposite Kikki K Stationary shop
1 Anderson Street, NSW 2067
Huawei Experiential Zone – Westfield CBD
Opposite Shop 21g Westfield Sydney
Pitt Street Mall (Below Myer)
Sydney 2000
Huawei Experiential Zone – Westfield Miranda
By Shoebox, Shop 1155
600 The Kingsway, Miranda 2228
Huawei Experiential Zone – Westfield Southland
Level 3, Opposite Vodafone and Telstra
1239 Nepean Highway, Cheltenham VIC 3192
Huawei Experiential Zone – Westfield Doncaster
Level 1, Opposite Nike and Rebel Sport
619 Doncaster Road, Doncaster VIC 3108
Huawei Experiential Zone – Westfield Tea Tree Plaza
Level 1, Opposite Honey Birdette and adjacent to Target
976 North East Road, Modbury SA 5092
Huawei Experiential Zone – Westfield Carindale
Level 1, by Sportsgirl, (just down from the food court)
1151 Creek Road, Carindale, QLD 4152
Huawei Experiential Zone - Westfield Carousel
1382 Albany Highway
Cannington, WA 6107
Huawei Screen Promise - Huawei P8
July 2015
Terms and Conditions
If within the first 12 months of purchasing your Huawei P8 the screen suffers external damage and
that damage is not covered by the Consumer Product Warranty Huawei will replace the screen free
of charge.
This offer is valid for Huawei P8’s purchased in Australia between 21 July 2016 and 30 June 2016.
Proof of purchase is required. One replacement only.
You will need to back-up any data and/or software you have on your P8 as it may, at Huawei’s
discretion, be replaced and not repaired. Huawei accepts no liability for the loss, corruption or
destruction of any data or software on your P8 handset.
Replacement products or parts will be of the same or better specification and performance than the
product or part they replace but may be refurbished and not new.
Replacement products or parts will have a warranty period of 90 days or until the expiry of the
Consumer Product Warranty, whichever is the later.
This Screen Promise offer excludes:
• Damage suffered as a result of liquid ingress;
• If another part of the phone (other than the screen) is damaged beyond economical repair;
and
• If
the damage is suffered as a result of use of the phone other than for its ordinary and
generally accepted purpose or is deliberately damaged
This offer is subject to limited quantities and may be varied or withdrawn by Huawei at any time.
To make a claim under this offer:
For VHA customers:
Please contact Vodafone Hotline on 1300 650 410 or take your phone to any Vodafone Retail Shop.
Open channel:
Take your handset to any Huawei Westfield Kiosk (Locations –http://consumer.huawei.com/au), or,
alternatively, contact the Huawei Customer Service Care on 1800 330 943.
Huawei Screen Promise - Huawei P8
July 2015