CaseStudy

Case Study
Soup Nutsy Increased Speed of Service and Sales
by 10% During Peak Periods
Soup Nutsy specializes in gourmet soups for the lunch and
the take-home markets. Every day, the Soup Nutsy Soup
Market offers 12 or more varieties of hot and cold gourmet soups, each selected from a list of over 200 carefully
developed recipes. Soup Nutsy sets out to make the best
tasting soups with fresh, quality ingredients. They are
served up with an attitude made famous by an episode of
the Seinfeld television sitcom called the "Soup Nazi."
The company initially started with one store in the TD
Centre in downtown Toronto. Before expanding to additional locations, the management recognized that they
would require a computer-based point-of-sale (POS) solution rather than a cash register. They also wanted to
create a multi-store loyalty program with frequent
purchaser points.
Challenge: 70% of business performed
during 60 minutes of the day
Enlisting the help of their long term vendor, POS Canada,
Soup Nutsy chose PAR EverServ® PixelPoint® POS
software.
Soup Nutsy is primarily a lunch-focused business with 70%
of its business performed during 60 minutes of the day.
Speed of service and cashier transaction time are the top
priorities to ensure a maximum number of customers can
be served within the busy 60 minute window. Before
implementing PAR’s EverServ software, Soup Nutsy
employees had manual entries, complicated keyboards,
slow receipt printing, separate entries for credit card and
debit transactions, frequent printer paper replenishing,
and slow processing of daily readings and reports. These
processes inhibited the ability for Soup Nutsy to efficiently
serve its customers during its prime 60 minute window.
Along with speed of service, Soup Nutsy looked to POS
Canada for a POS system to enable enhancement of their
business model including training, customer loyalty
programs, adapting to a multiple payment terminal setup
and understanding and leveraging the power of the back
office reporting.
Solution: PAR EverServ® PixelPoint®
Soup Nutsy chose PAR PixelPoint POS software. EverServ
PixelPoint software is a fully integrated, scalable restaurant
point of sale software, back-office and enterprise system.
PixelPoint allows Soup Nutsy to keep labor costs in check
and increase employee performance by effectively managing time and attendance information. It also allows them
to ensure orders are accurately and efficiently entered and
sent to the kitchen. In addition, with the Crystal Reports
based ReportViewer they can schedule and email over a
hundred pre-existing reports from PixelPoint.
POS Canada customized all the functions and the screen
layouts according to Soup Nutsy’s requirements. They
also managed the installation and staging of the system,
training and ongoing maintenance support.
The
programming and training provided by POS Canada
made the deployment easy and accelerated user adoption.
“The response from our staff has been very positive! The
general comment from all of our staff is that the POS is
very user friendly which makes it a smooth transition
from our old system,” stated Domenic Gaudio, General
Manager of Soup Nutsy.
Solution Overview
Industry: Quick Service Restaraunt (QSR)
POS Software: PAR EverServ® PixelPoint®
Installation Services: POS Canada
Maintenance Services: POS Canada
The response from our staff has been very
positive! The general comment from all of
our staff is that the POS is very user friendly
which makes it a smooth transition
from our old system”
Results: Increase in the number of
customers by more than 10%
PAR EverServ PixelPoint helped Soup Nutsy increase the
number of customers by more than 10% during the
crucial 60 minute lunch window with increased speed of
service and faster payment processing. The new solution
also increased order accuracy, improved management
productivity and provided new tools to enhance
customer loyalty.
ParTech, Inc. (PAR), a wholly owned subsidiary of PAR Technology Corporation, has built
its more than three decades of success around delivering advanced point-of-sale and
enterprise back-office solutions for restaurant operators worldwide. PAR provides
hardware, software and services to the world's largest restaurant chains and their
franchisees for more than 30 years.
“We enjoy the usability and ease of the system and the
many features that we can use for the various aspects of
our business,” Gaudio stated. “PixelPoint improved our
ability to analyze our productivity. It also helped us
manage multiple locations easily. “
Soup Nutsy can now produce detailed reporting in a
fraction of the time it took before implementing PixelPoint which helps them analyze menu performance and
improve decision making. With the new PAR system,
Soup Nutsy also has more time to concentrate on other
aspects of their business, such as managing the potential growth and expansion of their brand.
POS Canada is a privately held Canadian based company, and has traditionally supplied
the high-end corporate hospitality and retail industry with leading edge point-of-sale
(POS) hardware and software. POS Canada is a full service provider of advanced
technology support services, system customization, installations, and ongoing systems
support and customer education.
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