MyLoans Guide - Flagstar Bank

MyLoans Guide
Member FDIC Rev 11/14
Table of Contents
MyLoans
1
Enrolling in MyLoans
2
Enhanced Login Security
3
MyLoans Login
4
Navigation Information, Make a Payment,
Set Up Recurring Payment
5
MyLoans
MyLoans is a secure, fast, and easy way for you to manage your
Flagstar Bank loans online, for free – available 24 hours a day,
seven days a week. You have the ability to:
• View detailed loan information, including balance, interest
rate, payment due date, year-to-date interest, and year-todate taxes
• Make and also schedule online loan payments1
• Set up future recurring online payments1
• Instantly access monthly statements and sign up for online
statement notifications by email
• View yearly 1098 tax statements (during tax season)2
• Request loan payoff amount
¹ Not available on HELOCs and personal loans.
²Not available on personal loans.
1
Enrolling in MyLoans
Enrolling in MyLoans is simple; visit flagstar.com and follow these
steps:
A. Click “Sign up now”
B. C
lick “Sign up for MyLoans”
C. F ill out your loan account information
D. C
reate your new login information by filling in additional
account information
A
Note: The username and password for MyLoans are not the same as an online
banking username and password.
C
B
D
2
Enhanced Login Security
After your information has been verified in the system, you will
receive an email from [email protected] to the email
address you provided, that will contain your activation code.
A
A. Enter the activation code you received in the email to
activate your email address
B. S et up your enhanced login security with challenge
questions and answers, as well as a phone number
C. V
erify your enhanced login security enrollment
information, and then click “Complete Enrollment.”
After you have set everything up, you will be brought back to
the MyLoans login page, where you will need to enter your new
username and password to begin using MyLoans.
Note: To ensure delivery to your email inbox, please add
[email protected] to your address book.
B
C
3
MyLoans Login
To log in to your account, visit flagstar.com.
A. Select “MyLoans” in the Log In box
B. E nter your username and password then click “Log in”
A
B
4
Navigation Information
A. F rom any page within MyLoans, you can access any links
on the left-hand side. You will be able to:
1. M
ake a one-time payment
2. Schedule a payment
3. Set up recurring payments
4. Delete a payment
5. Access loan information
6. View your online statements and set alerts
7. Access user information
8. Log out
A
1
2
3
4
5
Make a Payment
B. In order to make a payment, you will need to set up a “pay
now” payment found in the left navigation. Simply enter
any additional payment amounts in the appropriate fields
and then select the bank account you wish to pay from.
If you need to add a bank account, click “Add a Bank
Account” and follow the instructions.
6
7
8
Set Up Recurring Payment
C. T o set up a recurring payment, select “Setup Recurring
Payment” from the left navigation, enter any additional
payment amounts in the appropriate fields, then select
the day of the month you would like the payment to
occur. When finished, select the bank account to pay from,
or if you need to add a bank account, click “Add a Bank
Account” and follow the instructions.
B
C
Note: Please read and indicate you understand our disclosures. Payment options
and loan information may not be available on some loan accounts within the
left navigation.
5
Thank you for taking the time to review the Flagstar Bank Online
Banking, Mobile Banking, and MyLoans Guide. We hope you
found this guide as a helpful tool, making it easy to navigate
through our online services.
For questions or concerns, please contact customer service:
MyLoans
(800) 968-7700
Monday-Friday 7:30 a.m.-8 p.m.
Saturday 7:30 a.m.-4 p.m. ET
Member FDIC