Lattelecom Technology - National Outsourcing Association

Lattelecom Technology
For UK Business Mission, 07-Nov-2013
Aleksejs (Alex) Beloglazovs
Lattelecom Technology
Director of SW Solutions, Board Member
www.linkedin.com/in/aleksejs
15 years in IT industry:
Functional expertise includes establishing new software services offerings,
embedded product design and development,
private and retail banking products and practices
Outsourcing Expert:
Solution Architect and Delivery Lead since 2005;
Transition Manager for a number of successfully operating units
Certified PMP, PMI Trainer and Agile Coach
Group Legal Structure
SIA Lattelecom
TeliaSonera AB
Local, national and international voice, internet and data
services, TV services
99.4%
Sonera Corporation
SIA Lattelecom BPO
Information and inquiry services (1188). End-to-end
CRM solutions
100%
Sonera Holding BV
SIA BPO Baltic
Business process outsourcing services and solutions
100%
Republic of Latvia
51%
Tilts Communication
A/S
49%
SIA Lattelecom Technology
A full range of complex IT solutions and services to
corporate customers and Lattelecom.
SIA Baltijas datoru akademija (“BDA”)
EST Subsidiary
LATTELECOM
SIA Citrus Solutions
LIT Subsidiary
Lattelecom BPO
100%
100%
BPO Baltic
Lattelecom
Technology
100%
BDA
Citrus Solutions
100%
100%
IT/ Telco trainings and certification
50%
23%
First Pension Fund
LMT
Network construction and maintenance for Lattelecom
and external customers
First Pension Fund
The first registered private pension fund in Latvia, whose
shareholders are Lattelecom group and Latvenergo
group in capacity of employers
Corporate Solutions Portfolio
Business
Consulting
IT Learning
Business Process
Outsourcing
Application Solutions
IT Development
Cloud Computing
Infrastructure Solutions
Telecommunications
Business process optimisation / transformation
Programme Management for integrated/complex deliveries
IT training leading to certification
Contact centre & back office processing services –
accounting, document digitalisation, HR
Automated channels (WAP, SMS, IVR, tele-voting)
Enterprise resource planning (e.g. SAP)
Document management
Customised software development
Systems Integration
Software as a Service (SaaS)
Network architecture/design, construction,
maintenance;
data centre; helpdesk; monitoring
Fixed voice, internet,
data transmission,
Corporate IP VPN
Lattelecom Technology
Lattelecom Technology is a part of the Lattelecom group since November 2005. Originally formed in
1991 as Fortech, a few years successfully operated under MicroLink name, company was one of the first
IT companies in the Baltic countries. Since then a unique degree of experience was accumulated and
combined with Lattelecom customer service excellence has ensured our presence in a almost every
sphere of economic activity.
In a glance
• 200+ employees
• EUR 15M revenue in 2012
• Owns leading IT training
company in Baltics – BDA
• ISO 9001:2000
• Operating TIER3 Data Center
Sector Experience
• Telecommunications
• Finances
• Public Sector
• Manufacturing
• Transportation
Packaged Solutions
SAP ERP
Custom Development
• Java/Java2EE
DocLogix
• FICO
• SOA
Microsoft
Technologies
• MS
SharePoint
• SDMM
• ABAP
• Dynamics
CRM
• .NET
Program and Project Management
Consulting & Integrations
Maintenance
SW Solutions
Technology Excellence Centers
• Oracle BI
• DWH
• PL/SQL
Sectors & Clients
RIX – Riga Airport
Lithuanian Railways
TUIFLY
LATVENERGO
Transportation
&
Infrustructure
Latvian eHealth Program
State Drugs Agency, corporate self-services portal
National Health Agency, Billing System
Telemedecine
Health
Justice
eGovernment
Confidential
eServices & Integrations
State Treasury,
SAP Implementation and Maintenace
Ministry of Finance, Lithuania
SAP Implementation
Intrum Justitia
Bank of Latvia
SEB
Industry Excellence Centers
Defense and
National
Security
Finance and
Tax
Customs and
Immigrations
Latvian Tax & Customs
National Electronic Customs
Data Processing System
Between three shores
Where to go?
Onshore
• Transfer risks
• No barriers
Near Shore
• Cost savings
• Proximity
Offshore
• Lowest rates
• Labor access
Shores of Latvia
Pro et Contras
Scale
Costs
Proximity
Culture
What about culture?
So close
What is Important
Transition
Team
Structured
Approach
Work with
Risks!
All stakeholders involved
Authority to make decisions
Local experience
Transition experts
Transition methodology
Knowledge transfer
Succession planning
Continuous knowledge management
Continuous improvement
Proactive recruitment
Transition Approach
Transition Management
Analyze
Execute
Streamline communication with client, ensure cultural
awareness, prepare communication plan, kick-off and update
Ensure Communications
Setup/Agilize Processes
Implement/Transform Methodology
Organizational chart, Roles & Responsibilities
Define Team structure
Setup governance, PM practices, metrics
Implement Service Management
Data connectivity, workstations, environments,
tools
Ensure Tools and Work Environment
Recruit/staff into positions, on-board
Enable People
Identify KT areas, SMEs, Recipients, Plan and
Execute
Transfer Knowledge
Exit
Case Study
Background
R&D
company
moved
development
and
maintenance of previous gen
product to Riga.
Current LTT management
team managed all transition
activities
and
executed
further operations.
Lattelecom participated as a
Data Centre provider &
operator.
Achieved
35 people team staffed in 3 months; 30 of those hired





Data Centre (25 racks) moved from Helsinki to Riga in 2 days
SLA based service
2x cost reduction
Decreased issue backlog
80% Test Automation
Performance improvements
Knowledge Transfer defined, planned and directed by Riga Team
100% Client Satisfaction on transition and further operations
Thank you!