CCIF Supplement

October 2009
Special Edition
CCIF Skills Program:
From Concept to Reality
Skills Shortage: How to Keep Them
Interested in Collision Repair
Hiring Trends: Recruiting
the Next Generation
Staff Retention
www.ccif.net
PM 40014105
WorldSkills Calgary 2009
Paint cars faster than ever before.
DuPont was pleased to be the Gold Sponsor 2009 of the WorldSkills Car Painting
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Canada in the Car Painting Competition. Harold Then, Canadian Expert, mentored
Daniel. All sixteen competitors used leading edge Cromax® Pro basecoat with a onevisit application. All results were excellent!
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Copyright © 2009 DuPont. The DuPont Oval Logo, DuPontTM and Cromax® are trademarks or
registered trademarks of E. I. du Pont de Nemours and Company or its affiliates. All rights reserved.
Editorial
Publisher
Rémy L. Rousseau
Contributing Editors
Leanne Blackborow
Mike Bryan
Production
Olivier Rhême [email protected]
Valérie St-Cyr [email protected]
Circulation Manager
Nancy Belleville [email protected]
Administration
Wendy Allain [email protected]
Marie-Hélène Côté [email protected]
Revision
Shirley Brown
Advertising
Réjean A. Rousseau
450-649-9007
[email protected]
Published by
Rousseau Automotive Communication
455, rue Notre-Dame est, suite 311,
Montréal QC, H2Y 1C9
T : 514-289-0888 / 1-877-989-0888
F : 514-289-5151
[email protected]
www.autosphere.ca
This CCIF Special Edition is published twice a year. The publisher
reserves the right to refuse any advertising and disclaims all
responsibilities for claims or statements made by its advertisers
or independent columnists. All facts, opinions and statements
appearing within this publication are those of the writers and
editors themselves, and are in no way to be construed as
statements, positions or endorsements by Rousseau Automotive
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Return undelivrable Canadian addresses to
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Rémy L. Rousseau
[email protected]
CCIF’s Commitment to Skills
Changing the Future
We are pleased to present you with this CCIF Special Edition. We care
about the future of the Collision Repair Industry, and we understand
the challenges of recruiting staff when there is a shortage of skilled
technicians.
T
here is a huge opportunity to pro-
Right place at the right time
mote our industry to students at
One collision repair facility owner that
skills competitions being held by Skills/
attended WorldSkills Calgary actually
Compétences Canada across the country
connected with an ambitious young man
and the CCIF Skills Program is addressing
looking to work in Calgary, and by the
this need and making a real difference. To
following week, he had him in the shop
those of you that have made the decision
performing repairs! Sometimes it is all
to get involved, congratulations! You are
about being at the right place at the right
among the leaders of our industry, and
time. And when it comes to finding and
your actions are changing the future. More
recruiting skilled young people, skills com-
people are needed.
petitions are the place.
We encourage you to get out of your faci-
Don’t hesitate, get involved!
lity, to attend or volunteer at a local skills
competition. This is where thousands of
students go looking to find a career. Let
them find you there! By taking the time
Rémy L. Rousseau
to talk to students, parents and teachers,
[email protected]
you show them that our industry is a
great place to work, that there are a vast
number of opportunities, and that we can
provide them with a future that is bright.
October 2009 | CCIF Special Edition |
3
Leanne Blackborow
[email protected]
CCIF Skills Program
From Concept to Reality:
Making a Difference
It has been nearly 18 months since the CCIF Skills Program was established. The Collision
Repair Industry has joined together to create something meaningful and effective. Our next
challenge is to create permanent solutions and maximize our exposure to students in the future.
T
he CCIF Skills Program was created
• Car Painting was re-established at skills
Skills Competitions, employment fairs, and
to achieve some simple, yet impor-
competitions in Canada on a National
school presentations. We also have a web-
tant goals. The overall purpose of
basis, starting with the Canadian Skills
site—www.ccifskillsprogram.com—and a
Competition in PEI May 2009.
CCIF Skills Program page on Facebook.
the program is to promote careers in collision repair to young, energetic people to
address our current and future skills short-
Other positive results created
age. The program is funded by suppliers,
• We have created excitement within the
collision repairers, franchisors, insurance
industry and increased involvement in
companies, individuals, and associations
these events.
that envision a future with enough skilled
workers to meet the needs of collision re-
• We reached an audience of over
pair facilities. They recognize that without
230,000 in six days with Virtual paint-
action today, this is simply not possible.
ing Try-A-Skill events at the Canadian
I am grateful for their continued invest-
Skills Competition and WorldSkills
ment and confidence in the program. We
Calgary.
need to attract more like-minded companies to join us as we make a difference for
the entire industry.
• The program has attracted media attention, including interviews by CBC radio
What’s next?
and Global TV News. Trade publications
We have experienced a great degree
have covered skills events at a much
of success. So the challenge now is to
higher level.
strengthen the Car Painting competition
to ensure that we continue to exist in
Major program goals
accomplished
• Canada was represented in Car Painting
• Over 50 new volunteers have represent-
this venue. We need more people to as-
ed our industry at skills events. These
sist with planning events. We also need
professionals have indicated that their
a long-term solution to the reoccurring
experience was exciting and fun. They
problem of needing a paint booth. To
agreed that it was worthwhile and that
maximize our exposure and gain all of the
the program is making a real difference.
benefits available, we need to be on-site.
Many plan to continue their involve-
One option being explored is to create a
ment at future events in their province.
permanent solution, essentially a “paint
booth on wheels.” This resource would be
at WorldSkills Calgary 2009.
• We have changed the way Collision
used at National competitions for the next
• The Car Painting event was a huge at-
Repair is viewed by Skills Organizations,
decade, as well as providing facilities for
traction at WorldSkills Calgary 2009.
resulting in better opportunities for
some of the Provincial events. Together we
We impressed Skills organizations from
promotion.
need to create a lasting legacy to ensure
our future participation annually. By con-
across the globe with our highly effective paint booth design and level of
professionalism.
4
| CCIF Special Edition | October 2009
• We have a professional brochure in English
and French that is available for use at
tinuing to support the CCIF Skill Program,
we can change the future!
Why be anonymous
when you can be visible?
fixauto.com
TO JOIN THE NETWORK CALL
LuC FILLION (Western Québec) 514.893.0198
SyLvAIN DumONT (Eastern Québec) 418.570.2331
THE BODY SHOP
NETWORK
Mike Bryan
[email protected]
Skills Shortage
It’s One Thing to Hook ’Em, But It
Takes More to Land ’Em
Who knows what goes on in a “body shop.” Few adults really know and most pre-driving age
youngsters wouldn’t have a clue. The imagination could run wild with what services are provided by a body shop, but the trend towards names like “collision centre” is helping to give a
more descriptive impression of what goes on inside.
S
o if the term “body shop” doesn’t
communicate much, and if few young
• Genuinely challenging
and interesting work
is reinforced and that the features above
are evident.
people ever have reason to visit one,
then it’s easy to understand why a career
• Opportunities for advancement or
Their research will most likely include
in collision repair doesn’t even enter their
branching out into different areas
a look at whatever shows up on Google
and other search engines. This may be
consciousness, let alone be on their list of
career options. OK, some schools have auto
• Clean, comfortable work environment
information that supports their first im-
repair on their curriculum, but with due
respect to those who keep these programs
alive, the facilities are often underfunded,
• Training and opportunities for personal development
• Enlightened management practices
that provide flexibility
why initiatives like the CCIF Skills Program
• Encouragement for team work and
creative thinking
get from a company’s web site and its
other communications that will detersionalism, integrity, honesty and refers
to its team of staff favourably, then it
might just get a visit from an interested
are essential as the first building blocks
of a strategy to attract young people. The
start checking out some local collision
mine their next action. If it shows profes-
Unlike some skilled trades, collision repair
is relatively invisible and unknown. That’s
pression, they’ll keep going and maybe
repair facilities. It’s the impression they
outdated, and not always very inspiring.
Making collision repair visible
the make-or-break point. If they find
• Employees treated with respect
youngster.
• Competitive pay scales
Collision repairers may be busy and pre-
first task is simply to make young people
aware of the essential service provided by
collision repairers and to stimulate their
6
occupied with the issues of the day, but
interest in career opportunities. But what
Bring them to the door
will they find if they dig deeper? If they
If just 1% of the 12,000 visitors to this
person who has taken the trouble to write
are bright and the kind of people needed
year’s National Skills Competition were
or visit. After all, the reality is that colli-
to keep this industry strong, then we must
inspired by the collision repair industry
sion repair needs them more than they
recognize that they have options. For col-
display in the auditorium to investigate
need collision repair. Let the impression
lision repair to be considered, they need
further, that alone would be a great suc-
be consistent from first awareness at the
to be convinced that it would be a great
cess. As they do further research, though,
Skills Competition to the point where a
choice with appealing features such as:
it’s essential that their positive impression
career decision is to be made.
| CCIF Special Edition | October 2009
it’s important to make time for any young
Leanne Blackborow
[email protected]
Hiring Trends
Recruiting the Next Generation:
Things Have Changed
Attracting new staff has increasingly become a challenge in the Collision Repair Industry as we
struggle to find ways to attract young energetic people to our industry.
T
he challenge is complicated further,
pay attention, and ensure that they send
CCIF meeting in Halifax to explain that
as other industries are using more
the right message to potential hires with
using today’s recruitment tools can be
sophisticated methods to compete
their website.
very easy, and take no more time that
for today’s job seekers. Placing a “help
wanted” ad in a newspaper is no longer an
Recruitment advertising trends
effective method to attract employees to
Over 8.3 million Canadians search on-
recruitment, you can establish a presence
your company.
line for a job each month. These active
on-line, advertise for current job openings,
job seekers are looking on thousands
and remain visible even when you do not
of different job boards such as Career
have an immediate need for new staff.
Canadians are on-line
working with a company that specializes in
Canadians are some of the most active
Builder, Monster, and Workopolis. These
and engaged internet users in the world.
job boards have been growing at about
Creating an employment brand
Today, 72% of Canadians are on-line. Even
23.5% annually, and this trend will con-
Today’s job seekers are more particular
more interesting, over 80% of on-line
tinue. It is important that companies
than they have ever been before about
Canadians visit social networking sites
recognize that things have changed. As
what they are looking for in an employer.
each month, and 88% view videos each
Baby-Boomers retire and Generation X
They are attracted to employers offering
month. As our methods of communicating
and Y employees dominate the employ-
the things that they personally value.
have changed, so have our expectations.
ment market, new technologies to reach
This could be a good working environ-
Generation X (born 1965-1976) and
them will become even more essential.
ment, advancement opportunities, health
Generation Y (born 1977-1994) see tech-
To attract and recruit staff, employers will
benefits or job flexibility. Companies that
nology as a part of normal life. They rely
need to connect with them using tech-
are successful in creating an employment
on the internet to provide entertainment,
nologies such as Facebook, MySpace, and
brand will set themselves apart as a desir-
networking, to form friendships, for infor-
SMS messaging.
able place to work. By entering the realm
mation, and for job hunting. Web savvy
8
placing that traditional newspaper ad. By
of on-line recruiting, collision repairers
job hunters will judge a company they are
How do I accomplish this?
considering working for based on their
Not all of us have the time, skills and
we are competing with so many other
on-line presence. This alone can be the de-
knowledge to effectively recruit on-line.
industries for. Canadians will continue to
ciding factor on whether or not they even
This is why companies that specialize in
expand their on-line presence, and to suc-
apply for a position. In fact, last year 55%
this area are expanding into the Collision
cessfully recruit staff, we need to change
of new hires were recruited through the in-
Repair Industry. Drew Williams from
our recruitment strategy and follow the
ternet. So it makes sense that companies
CareerBuilder attended the June 2009
trend.
| CCIF Special Edition | October 2009
have a chance to attract the youth that
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October 2009 | CCIF Special Edition |
9
Mike Bryan
[email protected]
Staff Retention
Keeping Your Best Staff—
It’s Not Just About Pay
Losing good staff can be a disruptive and expensive experience. Some may go to other shops
and others may leave the industry altogether. Either way, it’s bound to raise questions about
what would have been necessary to keep them. It’s easy to focus on money, but research
consistently shows that pay level is some way down the list of what people really want from
their work.
C
ollision repairers are used to com-
too. By proactively coaching each in-
• Being open with staff and proactively
peting for business. They com-
dividual, they can help them grow into
discussing the business, the vision
pete among insurers and vehicle
well rounded team members. This is how
and the goals. Listening to their ideas
owners with promises of speed, quality
businesses develop their own culture and
and suggestions and letting them see
and fair prices. Competing for staff is
their main source of competitive advan-
the role they play in the company’s
something else and not just about offer-
tage. Some of the most progressive col-
success.
ing the highest pay. It’s about providing
lision repairers in Canada willingly offer
a workplace that enables them to grow,
shop tours to industry colleagues with no
• Providing regular training. Coaching
to enjoy their work, and feel involvement
fear of enabling their competitors to copy
each individual in accordance with his
in the mission to succeed. It will be easy
their success. They know that equipment,
or her needs, helping them achieve
for the best employees to find a new job
shop lay-out and processes are only part
their full potential and becoming valu-
if they decide to leave, so what can be
of it. The less tangible, but critical suc-
able team members.
done to build their loyalty and discour-
cess factor is staff quality, derived from
age them from looking around?
careful initial selection and the continu-
• Learning people management skills to
ous training, coaching and culture build-
maximise the benefit of a company’s
The best technicians, managers and
ing that drives them to achieve their full
most valuable resource. Find ways to
administrators demonstrate not only
potential and high job satisfaction.
generate team spirit, to enable staff
traditional “essential” job skills, but a
positive attitude, commitment, team
Why staff want to stay
spirit and a dedication to continuous
So if retaining staff is not just about pay,
improvement. These inherent qualities
what are the keys to keeping the best
can either be destroyed by poor man-
people? They include:
get people using the word “fun” when
they refer to their work.
Not only are these key reasons for people wanting to stay, but when word gets
agement or strengthened and benefitted
• Not just focusing on employees’ past
around on what a great outfit the com-
experience and essential job skills, but
pany is to work for, the best people from
considering attitude, team spirit, com-
the competition will be lining up at the
As well as recognizing “essential” job
munication skills and commitment to
door when new hires are needed to cope
skills—e.g. writing accurate estimates,
personal growth when interviewing for
with the business growth.
producing flawless paint jobs—employers
new hires and reviewing performance
should consider these other qualities,
with existing staff.
from by enlightened management.
Develop a company culture
10
to share in the company’s success and
| CCIF Special Edition | October 2009
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October 2009 | CCIF Special Edition |
11
Mike Bryan
[email protected]
Interviewing for All the Essential Skills
“Soft” Skills and Why They Are More
Important than They Sound
The need for regular training in the collision repair industry is well established. Technical
training has always been front and centre, but management and business skills training have
become popular as companies realize there’s more to running a profitable business than just
fixing cars.
S
o the collision repair industry has
operational excellence. It is not suggested
training as the potential solution to a
become well served with industry-
that all are relevant in the estimator role,
lack of performance.
specific training. Being a practical
but the manager should consider which
business, there’s naturally a training focus
are essential. Attitude may provide a clue
on method, process and what to do, but
to the candidate’s ability in some of these
Excellence in soft skills will
transform your business
less on the how. The intangible qualities
soft skills, but although the “right attitude”
There are two main issues to address:
in how an individual performs in a job are
is certainly important, it’s not enough to
called “soft” skills. To understand soft skills
indicate competence in them all.
and to illustrate their importance, let’s look
be deemed essential in a particular
If the manager fails to acknowledge the
job. In our example, excellent com-
importance of the soft skills relevant to
munication skills should show results
the estimator role and doesn’t test for
in building trust and confidence in in-
When a manager interviews for an estima-
them in the interview, there can be several
surer relationships and understanding
tor, he’ll most likely be looking for rele-
negative outcomes:
vehicle owners’ needs, both of which
at an example, using the job of estimator.
What are soft skills?
will lead to more estimates converted
vant job experience, technical knowledge,
computer skills, literacy, and numeracy.
• The new employee may be the most ac-
These are called the “hard” skills, the ones
curate estimator in the business, but his
without which the job could not be com-
inability to establish relationships with
2. Providing regular soft skills training
petently performed. During the interview
insurers and vehicle owners, means that
that is practical, related directly to the
the manager would find it quite easy to
many estimates never turn into work.
job and that will improve the perfor-
into sales.
mance of the individual as well as the
test the candidate’s ability in each of these
skills. But what about the candidate’s abil-
• The new employee may have amazing
ity to communicate effectively, to build
computer skills, but his inability to
relationships, to negotiate, to sell, to be
work with others and his poor organiza-
A customer’s minimum expectation of a
organized, to handle detail, to work with
tion causes resentment and alienation,
service provider is functional competence.
others, to pursue self-improvement, to
perhaps even disruption of the working
To exceed expectations, the secret is to
influence others, to see the big picture, to
atmosphere.
define excellence in each job type and
manage time, and to show leadership?
These are the “soft” skills that make the dif-
the importance of those “soft” skills,
ference between functional competence and
may consequently fail to see soft skills
| CCIF Special Edition | October 2009
whole team.
provide the regular soft skills training nec• The manager, who didn’t recognize
12
1. Understanding which soft skills should
essary to achieve it.
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October 2009 | CCIF Special Edition |
13
Leanne Blackborow
[email protected]
Industry Events
Collision Repair Industry Attracts
Crowds at WorldSkills Calgary 2009
WorldSkills is the largest skills competition in the world. The event took place September 1-6
and attracted over 150,000 visitors to Stampede Park in Calgary, Alberta. It took four years of
planning and brought together 51 countries and 900 competitors to compete in 45 different
skills competitions.
C
ompetitions took place in 800,000
Liner. Their competition area also featured
the CCIF Skills Program, I was interviewed
sq. ft. indoors, and 250,000 sq.
a mini-amphitheatre where Canadian
“live” by Global News. The reporter tried
ft. of tents to accommodate all of
ambassadors Bill Speed and Walter Roy
virtual painting and I explained how the
promoted the trade to spectators.
CCIF Skills Program is promoting ca-
the competitions and Try-A-Skill events.
With the help of over 3,000 volunteers,
the skills competitions ran smoothly and
The winners
impressed the media and spectators.
Team Canada members Devon DeBoer
Collision repair
competitive events
The Car Painting competition was a big
females.
and Daniel Green represented Canada
Working together works
in a most professional way at the event.
I would like to extend a huge “thank you”
Although Team Canada did not bring
to the individuals and companies that
home medals in Autobody Repair or Car
made the competitions possible. Canada
Painting, we should be proud of these
showcased the Collision Repair Industry in
talented young men that participated in
a positive light, attracted media attention,
these fiercely competition events. Winners
and impressed experts and competitors
of Autobody Repair were from Korea,
from across the globe. By continuing to
Japan, and Norway. Car Painting winners
work together, our industry will encourage
were from Japan, Korea, and Finland.
young, energetic people to choose careers
in Collision Repair.
ment requirements. RS Finishing Systems
CCIF Skills Program
attracts crowds
assembled over a million dollars worth of
The CCIF Skills Program operated two
place May 20-23, 2010 in Waterloo,
state-of-the-art, custom-designed paint
separate Try-A-Skill Booths during the
Ontario. To get involved, contact me at
booths and mixing rooms, and essen-
competition. Industry volunteers from
[email protected].
tially created a massive “body shop” in the
Akzo Nobel, CMAX, CARSTAR, Mitchell,
parking lot in just a few weeks. It was a
PPG, and Sherwin-Williams staffed booths
huge accomplishment, the equipment ran
in Skills City and Canada House, giving
without any problems and the tent was
thousands of students an opportunity for
an amazing sight. DuPont representatives
a hands-on “virtual painting” experience.
were on-site to provide the product orien-
They also handed out brochures promot-
tation and technical support to competi-
ing careers in collision repair. Even Mike
tors. The Autobody Repair competition
Holmes, event celebrity, tried his hand at
was equally impressive, with thousands of
Virtual Painting. The equipment was pro-
dollars of equipment in each competitor’s
vided by the University of Northern Iowa
stall, including frame equipment by Car-O-
Waste Reduction Centre. As Director of
challenge for organizers, due to the equip-
14
reers in the industry to both males and
| CCIF Special Edition | October 2009
The next national skills competition takes
Proudly Supporting
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10/09/09 10:33 PM
October 2009 | CCIF Special Edition |
15
Mike Bryan
[email protected]
Industry Partnership Success
Why Success of the
CCIF Skills Program Is Critical
We spoke to the current and past Chairmen of CCIF and asked for their
views on the CCIF Skills Program.
Tony Canade
Competitions
PEI showing young people crowding onto
“We’ve really started to connect the colli-
over the years
the collision repair booth and to learn
sion repair industry with young people. I
helped me reali-
that 12,000 of them attended the event.
cannot think of a bet-
ze what formida-
My congratulations to CCIF and all those
ter way to raise awa-
ble competition
funding and volunteering in the CCIF Skills
reness about career
our industry is
Program.”
opportunities than the
up against in
Skills Competitions.
the quest to
Ken Friesen
Through the CCIF
attract the bri-
“The need to replenish the industry’s
Skills Program, we’ve
ghtest and best
workforce by attracting
brought industry sta-
young people.
young people
keholders together
I’m so pleased that CCIF participants rose
was one of the
to create outstanding
to the challenge and are funding the most
key strategic
displays at these Skills
significant achievement in our goal to at-
issues on which
Competitions. They
tract young people to date.”
CCIF was foun-
have drawn literally
thousands of young people to the collision
Glenn Hickey
repair booth. Working with Skills Canada
“Attracting young people into collision
our role to sti-
and a wonderful group of industry volun-
repair is essential if the industry is to
mulate discus-
teers, the CCIF Skills Program has fully
maintain the levels of service and quality
sion and incite
achieved its initial goals—to produce a
demanded by vehicle owners and insurers.
s ta ke h o l d e rs
national car painting champion to com-
Of course, we’ve always known that, but
to take action
pete at WorldSkills Calgary and to create
have only recently appreciated how to
in raising awa-
interest in career opportunities among
take maximum
reness of the
thousands of young people.”
advantage of ex-
exciting career
posure at Skills
opportunities in
Competitions. It
our essential industry. I’m proud that the
“It’s great to see our industry taking full
was truly heart
CCIF took the bold step to partner with
advantage of the Skills Competitions.
warming at the
Skills Canada and solicit funding for the
Without the CCIF Skills Program as a uni-
last CCIF mee-
CCIF Skills Program. It is most satisfying
fying agent, it’s hard to see how we could
ting to see the
to see the industry uniting behind this
have gathered so many volunteers and
video of the
cause. I’m confident that the Program will
co-ordinated their efforts to achieve re-
National Skills
be sustained and achieve even greater
sults in such a short time. Attending Skills
Competition in
success.”
Larry Jefferies
16
ded. From the
| CCIF Special Edition | October 2009
s ta r t , i t wa s
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Rémy L. Rousseau
[email protected]
Denis Bellemore
A Great Loss
In mid-September, I was very saddened by the passing, at age 50, of Denis Bellemore, who was
a pioneer in the industry and a colleague of inestimable value.
W
hen I met him, while he
the Canadian Collision Industry
was a training instructor
Forum, i.e. the CCIF.
for Cooper, his French ac-
cent—which made him seem even
As invaluable as he was through-
more gracious—left no one indif-
out his career, I had the great
ferent; neither did his remarkable
honour on two occasions, in his
professionalism.
absence, to take the floor at this
Forum where he built the most solid
groundwork.
Denis was a true master; he knew
instinctively how to impress and
instil passion, even for topics that
Sharp-minded, but ever so con-
seemed as commonplace as steer-
siderate, Denis never missed an
ing and suspension components.
opportunity to ensure that he did
Those who knew him well under-
not antagonize anyone, in the rare
stood that he took the slightest
cases when he may have voiced his
details to heat, and was completely
opinions a little too strongly.
committed in all situations.
The impression he leaves behind
If his acquaintances always recognized
it was because he prioritized acquiring the
is a credit to his memory. Thanks to his
that he possessed a high level of expertise,
most profound knowledge and sharing
kindness, understanding and passion for
that knowledge with others. Far from
excellence, he had many friends and was,
using it to empower himself, however, he
for the Collision Repair Industry Forum,
Involved in the automotive field since
associated himself with it and took it all
an incomparable founder.
1983, Denis Bellemore, through the
in so that he was able to transmit his ac-
various management positions he held,
quired knowledge in the most accessible
Honoured to have known him so well, I sa-
has had considerable influence within
language.
lute him with the utmost respect and I can
vouch for the values that he uncondition-
the Canadian market.
That generosity, along with his ability to
ally conveyed.
It was at UAP since 1989, after just a
listen, as well as his absolute respect for
few years with Wagner, that this mecha-
people and for his commitments, ensured
Denis, you will always remain in our
nical engineer spent the major part of
that whomever rubbed shoulders with
thoughts and in our hearts.
his career. In 2006, he was appointed
him could not help being touched and
to the position of Vice President, CMAX
appreciative.
Collision Products and Equipment.
What I have stated can only be confirmed
18
At UAP/NAPA, he was known as an
by the likes of Roy Nelson and Claude
excellent leader, a devoted pioneer, as
Lapointe who, such as I, have travelled
passionate as he was resolute.
across Canada more than once to establish
| CCIF Special Edition | October 2009
Rémy L. Rousseau
Photo : Réjean Rousseau
His career
Co-Auto Co-Operative Inc. would like to
congratulate the organizers and volunteers
that helped make the Skills Competition
the great success that it was and for
increasing awareness of this great industry
that we all enjoy. Co-Auto believes in
supporting causes that will continue to
help grow our sector’s work force to the
benefit of all and increase interest in the
automotive trade.
Assured Automotive is a proud supporter of
the CCIF Skills Program and congratulates
CCIF for addressing the skills shortage.
Congratulations CCIF Skills Program!
Raising awareness of collision repair as an
exciting and rewarding career is the first
step in attracting the young people who will
keep our industry strong in the future.
3M Automotive Aftermarket Division
Trusted Leader in
Vehicle Care
& Repair
October 2009 | CCIF Special Edition |
19
Leanne Blackborow
[email protected]
Thank you, Sponsors!
Akzo Nobel Coatings Ltd
BASF Canada
3M Canada Company
A1 Autobody
Accord Collision & Painting Ltd
Alberta Booth Ltd
Alberta Motor Vehicle Industry Council
Alert Appraisals
Allstate Insurance Company of Canada
ARPAC Inc.
Assured Automotive
Audatex Canada
Auto Choice Parts & Paint
Auto Parts Network
Automotive Recyclers of Canada
Automotive Retailers Association
Automotive Service & Repair Association
AVIVA Canada Inc
Bill Koughan Autobody CSN
Borrelli’s CARSTAR Collision
Boyd Group
Brampton Auto Mall
Budget
Business Information Group
Canadian Insurance Claim
Managers Association
Ontario
Du Pont Canada Company
Sherwin Williams
PPG Canada Inc.
The Dominion
Canavan’s Central Appraisals Ltd
Capital CARSTAR Collision
Capo’s Truck & Auto Parts
Careerbuilder
CARQUEST Canada Ltd
CARSTAR 401
CARSTAR Automotive Canada
CARSTAR Barrie
CARSTAR Brampton (Steeles)
CARSTAR Brantford
CARSTAR Burlington Fairview
CARSTAR Burlington Mainway
CARSTAR Calgary Inglewood
CARSTAR Calgary Sunridge
CARSTAR Cambridge
CARSTAR Collision Centre (Fredericton)
CARSTAR Downsview
CARSTAR Edmonton North
CARSTAR Edmonton South East
CARSTAR Edmonton West
CARSTAR Elmira
CARSTAR Essex
CARSTAR Etobicoke North
CARSTAR Georgetown
CARSTAR Guelph
CARSTAR Hamilton Rymal
CARSTAR High River
CARSTAR Kenora
CARSTAR Keswick
CARSTAR Kingston
CARSTAR Lethbridge
CARSTAR London Wonderland Rd
CARSTAR Markham
CARSTAR Mississauga Hawkstone
CARSTAR Oakville East
CARSTAR Ottawa East
CARSTAR Red Deer
CARSTAR Richmond Hill
CARSTAR Saskatoon
CARSTAR Scarborough West
CARSTAR Simcoe
CARSTAR St Catharines
CARSTAR St John’s
CARSTAR Sudbury South
CARSTAR Sydney
CARSTAR Thunder Bay
CARSTAR Toronto St Clair
CARSTAR Waterloo
CARSTAR Windsor
CARSTAR Woodbridge
Cascade Collision Services
CDM Holdings
Century Autobody CSN
Champagne CARSTAR Collision
Champlain Auto Body CSN
City Collision Services
Cleanair Foundation
CMAX Paint & Body Shop Supplies
Co-Auto Co-Operative Inc
Collision Clinic
Collision Pro Accident Recovery Centre
Collision Solutions Network
Concours Collision Centres
Craftsman Collision
Crawford Auto Appraisal Services
Dana’s Collision Centre CSN
Direct Appraisal Ltd
Discount Car & Truck Rentals
Excel CARSTAR Collision
F & J Collision
Fix Auto
Fix Auto Central PEI
Fix Auto Nepan
Flagstaff Collision Ltd
Formula One Collision Centre
G & M Collision Center CSN
Garland Autobody
Gaudets Autobody CSN
Glacier Carstar
Glenn Hickey (Auto Parts Network)
Harold’s Auto Body Ltd
Herbers Autobody Repair Ltd
Hubert’s Collision Centre
Hugh’s Auto Body Inc
I-CAR Canada
Intact
Integrity Collision Network
Jaehn’s Autobody
James Rogers (Verifacts)
K & D Appraisals
Koebel’s Carstar Collision
Lecavalier Auto Parts
Londonderry Dodge
MacKay’s CARSTAR Collision
Maritime Auto Parts
Maritime CARSTAR Collision
Media Matters Incorporated
Metro Collision Shop
Mitchell Canada
Mitchell International Inc
Modern Auto Body
Murray GM
NAPA
National Auto Body Council
National Automotive Trades Association
North`s Autobody CSN
Northgate Pontaic Buick GMC
Parr Autobody
PLD1 Holdings Ltd
Pro Body Parts
Pro Collision CARSTAR
Publications Rousseau
R/T Collision Centre
Ryno’s Towing
SAAR
Sarkis Collision Centre
Service Collision Repair Centres
Sharon Jacobs (The Dominion)
Sharon Wells (The Collision Clinic)
Skills Compétences Canada
Sonshine Auto Parts
Southgate Volkswagen Audi
Speedy Bumpers
TD Insurance
The Boyd Group Inc
The Coachworks Limited
The Collision Clinic
The Economical Insurance Group
Transtar Autobody Technologies Inc.
Unifund Assurance
Valley Automotive
Village CARSTAR Collision
Wawanesa Insurance
WD Co-Auto
Western Appraisals Group
Westgate Chevrolet Ltd
Westlock Chev
Wrinkles CARSTAR
Zenetec Collision Centre CSN
Proud Supporter of the
CCIF Skills Program
20
| CCIF Special Edition | October 2009
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Congratulations to the CCIF!
Auto recyclers across Canada support and encourage
the CCIF to continue to grow and prosper.
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134 Langarth St. E., London, ON N6C 1Z5
tel: 519-858-8761 • [email protected]
October 2009 | CCIF Special Edition |
21
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