the citi thankyou® preferred card.

Transcription

THE CITI THANKYOU®
PREFERRED CARD.
C_ThankYou_Preferred_EMV_GEN_LW-PID 84
Directory of Services
528_fy14_nm_thankyou_preferred_dos_guide_update_bro_r7.indd 1
2/27/14 2:51 PM
WEL
table of contents
We gr
Thank
card w
4
Citi ThankYou® Rewards
You’ll
purch
enter
you e
of val
10Exclusive Experiences and
Special Access
11 Protection, Security
and Financial Flexibility
Choos
merch
or use
mortg
rewar
your p
20How to Reach Us
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are av
at 1-8
when
2/27/14 2:51 PM
contents
WELCOME!
We greatly appreciate you choosing the Citi
ThankYou® Preferred Card. You will enjoy your
card with no annual fee and no points caps.
You’ll earn ThankYou® Points faster on
purchases for dining at restaurants and
entertainment. You can redeem the points
you earn for an extensive selection
of valuable rewards.
Choose from gift cards, top-brand
merchandise, travel rewards and cash rewards,
or use your points for payments toward
mortgages or student loans. Whatever
rewards you select, you’ll be able to redeem
your points for what means the most to you.
We’d like to make sure you enjoy your card and
are available 24 hours per day, 7 days per week
at 1-800-THANKYOU (1-800-842-6596) to help
when you need us.
2/27/14 2:51 PM
Welcome to the Citi
THANKYOU PREFERRED
Card. Register your
card today.
a higher
earning
Access the site and follow three easy steps:
With y
Point
1 . Visit citicards.com and click “Register” or
“Sign On” on the lefthand side. Follow the
prompts to register your new card.
2. Use your Account Online or Citibank Online
username and password to sign on.
3. Link your e-mail address to stay up-to-date
on ThankYou promotions and updates.
Reme
points
Prefe
4
2/27/14 2:51 PM
D
ps:
or
he
Online
o-date
a higher standard of
earning
With your card, enjoy earning ThankYou®
Points on purchases1 faster:
Earn 2 ThankYou Points per $1
spent on purchases for dining at
restaurants, from your favorite drink
at your local coffee shop and lunch on
the go to fine dining.
Earn 2 ThankYou Points per $1 spent
on purchases for entertainment,
including admission to movie
theaters, museums, amusement
parks, sporting events and more.
Earn 1 ThankYou Point per $1 spent
on other purchases. Use your card
for everything, from your daily
commute to your monthly bills, and
turn your purchase into points.
Remember, there is no limit to the amount of
points you could earn with your Citi ThankYou
Preferred Card.
2/27/14 2:51 PM
Redeem for the things
you want most
• The Citi ThankYou Rewards program
offers an extensive selection of enticing
rewards, including gift cards, top-brand
merchandise, travel rewards, cash rewards,
and even payments toward mortgages or
student loans. ThankYou Points can also
be used to get tickets to your favorite Live
Nation® concerts.
• Travel with ThankYou Points. We know
you value travel experiences, so you
can redeem your ThankYou Points for
airfare through the Citi ThankYou Travel
Center. For example, 15,000 points can be
redeemed for $150 in airline tickets. Valid
on any airline, with no blackout dates.
• If you want to redeem for a travel reward but
don’t have enough ThankYou Points, you can
use your Citi ThankYou Preferred Card to
pay the difference.
• Red
fam
gift
mer
$100
5,00
Point values and redemptions options subject to
change at any time. Please visit thankyou.com for the
most current information.
6
2/27/14 2:51 PM
things
m
ng
d
wards,
s or
so
Live
ow
vel
n be
Valid
s.
rd but
u can
to
or the
• Redeem ThankYou Points to treat your
family and friends, or even yourself, to
gift cards. There are many brand-name
merchants to choose from. 10,000 points =
$100 gift card;
5,000 points = $50 gift card.
2/27/14 2:51 PM
RedeEm with ease
• There are two simple ways to redeem your
points for what means the most to you.
You can visit thankyou.com or call
1-800-THANKYOU (1-800-842-6596) and
select Option 2.
•S
hare ThankYou Points with other
ThankYou Members on thankyou.com
and help a friend redeem for that flight to
Europe or give Mom the last 5,000 points
she needs to get a camera.
•A
s a ThankYou Member, you can combine
the points you earn from all your eligible
Citi banking and credit card accounts.
Log on to thankyou.com to combine your
ThankYou accounts and enjoy watching
your points add up.
• Use the ThankYou Points you’ve earned to
shop at Amazon.com and Live Nation.
Choose from top-name products at
Amazon.com or get tickets to special events
at Live Nation.
Visit thankyou.com to learn more about
your reward options and set up a
ThankYou Member Account.
8
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your
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vents
ut
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EXCLUSIVE EXPERIENCES AND SPECIAL ACCESS
we specialize in experiences
Exclusive Experiences for ThankYou
Preferred Cardmembers
•C
iti®
back
purc
at ci
lowe
days
for t
• Enjoy access to exclusive events, like comedy shows,
live musical performances, and more, scheduled just
for Citi ThankYou cardmembers.2
For details, visit citi.com/benefitbuilder, sign on
and click on the “Rewards” tab.
Citi® Private Pass®
• From music and sports to dining and family entertainment,
unforgettable experiences await you with Citi Private Pass.3
Enjoy special access to purchase tickets for VIP packages,
preferred and presale tickets to hot concerts, sports
experiences and movie screenings. Past concert ticket
offers have included Lady Gaga, One Direction,
JAY Z, Luke Bryan and more!
• If unique culinary experiences are your passion, you
can get special access to purchase tickets to Food &
Wine Festivals or even book a special chef’s table.
For more information, visit citiprivatepass.com
10
Shop
MO
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•$
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If so
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•B
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vend
protection, security and financial flexibility
periences
y shows,
uled just
gn on
ertainment,
ivate Pass.3
packages,
orts
t ticket
on, you
Food &
table.
Shop with
MORE CONFIDENCE
• Citi® Price Rewind. You can get money
back with Citi Price Rewind. Register a
purchase made entirely with your Citi card
at citi.com/pricerewind and if a price that’s
lower by at least $25 is found within 30
days of the purchase, you’ll receive a refund
for the difference, up to $250 per item.6
• $0 Liability on Unauthorized Charges.
If someone uses your card without consent
online or offline, you won’t have to worry
about paying for charges you didn’t make.
• Billing Dispute Resolution. If there is ever
a problem with a purchase made using
your Citi ThankYou Preferred Card, we will
serve as the liaison between you and the
vendor to help resolve the issue quickly.
com
2/27/14 2:52 PM
• Extended Warranty. The terms of the
original manufacturers’ U.S. warranties
(of one year or less) may be extended
up to one additional year on most of the
items purchased with your Citi ThankYou
Preferred Card.5
• Retail Purchase Protection. Many items
you buy with your Citi ThankYou Preferred
Card are protected against theft, fire or
accidental breakage, up to $1,000 for up to
90 days from the date of purchase.5
• Flexible Billing. If your originally
scheduled payment due date is
inconvenient for you, we’ll change it to the
beginning, middle or end of the month —
giving you greater control over when you
pay your bills.
Visit c
about
benefi
Travel BENEFITS to
help make your trip
memorable for all
the right reasons
•A
uto
avai
or b
Pref
depe
cove
Acci
• Travel Assistance Services are available
just in case something unexpected occurs.
You’ll receive help in replacing lost or stolen
airline tickets and travel documents, and
in getting referrals to local doctors and
attorneys anywhere in the world. You
can also take advantage of emergency
message services, and obtain information
on currency exchange rates, visas and
passports.4
•A
ut
up t
to p
rese
Citi
the
dam
are
14
2/27/14 2:52 PM
s
he
ou
ms
rred
r
up to
o the
h—
you
able
curs.
stolen
nd
d
y
ation
nd
Visit citi.com/benefitbuilder to learn more
about the travel and purchase protection
benefits included with your card.
• Automatic Travel Accident Insurance is
available when you charge plane, train
or bus tickets to your Citi ThankYou
Preferred Card. You, your spouse and eligible
dependent children are automatically
covered for Worldwide Automatic Travel
Accident Insurance at no additional cost.5
• Auto Rental Insurance provides coverage
up to $50,000 for damage due
to physical damage and theft when you
reserve and rent a car with your
Citi ThankYou Preferred Card and decline
the car rental company’s collision, loss/
damage waiver insurance. Not all vehicles
are covered.5
2/27/14 2:52 PM
security
you
• Lost Luggage Coverage provides up
to $3,000 in coverage for you and your
dependents when you charge your entire
common carrier transportation fare
with your Citi ThankYou Preferred Card
prior to departure. This benefit covers
permanently lost, stolen or damaged
baggage or personal articles checked
with an common carrier transportation
company. Rental vehicles, taxicabs,
limousines, or government owned or
operated public transportation systems
operating within an exclusive metropolitan
area are not included.5
•T
he
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but
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take
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valid
• Trip Cancellation/Trip Interruption
Coverage is available in the event you are
prevented from taking or continuing a
trip purchased with your Citi ThankYou
Preferred Card account. You may be eligible
to receive reimbursement for air, bus or rail
transportation tickets, up to $1,500.5
•C
iti
thef
Luck
The
cred
and
Visit c
more
with y
comp
16
2/27/14 2:52 PM
ur
tire
rd
s
on
ms
olitan
are
u
igible
r rail
security features so
you can rest assured
• The Lost Wallet® Service. Sometimes
things happen that are out of your control,
but that doesn’t mean you should be
inconvenienced. If you’ve lost your card,
we’ll replace it, usually within 24 hours. In
addition, we’ll provide you with emergency
cash, subject to your available line of
credit and cash advance limit.7
• 24-Hour Protection from Fraud. Fraud
Early Warning monitors your account to
detect potentially fraudulent transactions.
When we see suspicious activity, we will
take appropriate actions to protect your
account, including contacting you to
validate the transactions.
• Citi® Identity Theft Solutions. Identity
theft can be a traumatizing experience.
Luckily our team of dedicated Identity
Theft Specialists can help you contact
credit bureaus, assist with police reports
and offer other assistance.
Visit citi.com/benefitbuilder to learn
more about the security benefits included
with your card and to add additional
complimentary safeguards.
2/27/14 2:52 PM
terms and conditions
Any benefit, reward, service or feature offered in
connection with your Citi ThankYou Preferred Card may
change or be discontinued at any time for any reason,
except as otherwise expressly indicated.
1
lease see Citi ThankYou Rewards Citi ThankYou Preferred
P
Card Terms and Conditions.
2
limited quantity of tickets may be available for these
A
events on a first-come, first-served basis.
3
ome restrictions apply. See citiprivatepass.com for
S
specific offer details and information. Citi is not responsible
for products or services offered by other companies.
4
rovides assistance and referrals only. You are responsible
P
for the cost of any actual medical, legal, transportation, cash
advance or other services or goods provided. For complete
program details, refer to your Summary of Additional
Program Information.
5
ertain conditions, restrictions and exclusions apply. For
C
complete program details, including coverage amounts,
refer to your Summary of Additional Program Information.
6
rices are tracked for 30 days from the original purchase
P
date. Citi Price Rewind only tracks online prices. In order to
be eligible for a refund, the price difference must be at least
$25. Price Rewind refunds are limited to $250 per item and
$1,000 per calendar year. Multiple purchases of the same
item are limited to a $250 maximum claim payment per
sales receipt. The entire purchase amount for the item
must be made with your Citi card to be eligible for a refund.
Items purchased with ThankYou Points are not eligible for
this program. Additional limitations and exclusions apply.
Not every product found on this site qualifies for coverage,
so please see the Description of Coverage at citi.com/
pricerewind for program details and to learn what items
are covered.
7
mergency card replacement outside the continental
E
United States may take a minimum of 48 hours. There may
be a service fee associated with a request for 24-hour card
replacement.
Citi ThankYou® Preferred Card Terms and Conditions
from Thank
accumulated
offered by T
required for
notice.
Unless you a
• 2 ThankYo
restaurant
sports pr
amusemen
rental stor
• 1 ThankYo
purchases.
Restaurant
primarily pr
by consume
for takeout,
nightclubs, t
are classifie
sporting eve
include spor
merchants t
and include
as establish
productions
aquariums)
or carnivals
animal show
art gallerie
attractions a
as establish
online reco
merchants t
for consume
We do not
classified; h
the merchan
determine w
eligible to r
are not limit
stores, depa
Citi® ThankYou® Rewards is offered to certain cardmembers
(“you”) at the sole discretion of Citibank, N.A. (“we”), the issuer
of your card account (“Card Account”). ThankYou® Rewards
or any portion thereof may be revised or terminated with 30
days prior written notice. Any revisions may affect your ability
to use the ThankYou® Points you have already accumulated.
If ThankYou Rewards is terminated, you will only have 90 days
2/27/14 2:52 PM
n
ard may
eason,
u Preferred
e for these
s.com for
responsible
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responsible
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Additional
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e amounts,
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sions apply.
r coverage,
at citi.com/
what items
continental
There may
4-hour card
ditions
from ThankYou Rewards termination date to redeem all your
accumulated ThankYou Points (“ThankYou Points”). Rewards
offered by ThankYou Rewards and the ThankYou Point levels
required for specific rewards are subject to change without
notice.
Unless you are participating in a limited-time offer, you will earn:
• 2 ThankYou Points for every dollar you spend on purchases at
restaurants and on select entertainment merchants, including
sports promoters, theatrical promoters, movie theaters,
amusement parks, tourist attractions, record stores and video
rental stores;
• 1 ThankYou Point for every dollar you spend on all other
purchases.
Restaurants are classified as dining establishments that
primarily prepare food and drinks for immediate consumption
by consumers, either on the merchant’s premises or packaged
for takeout, and include bars, cocktail lounges, discotheques,
nightclubs, taverns and fast food restaurants. Sports promoters
are classified as merchants that operate and promote live
sporting events (professional or semi-professional), and may also
include sports stadiums. Theatrical promoters are classified as
merchants that operate live theatrical productions or concerts,
and include ticketing agencies. Movie theaters are classified
as establishments that sell tickets and refreshments for movie
productions. Amusement parks (including zoos, circuses and
aquariums) are classified as establishments that operate parks
or carnivals and offer mechanical rides and games and/or live
animal shows. Tourist attractions and museums (including
art galleries) are classified as establishments that operate
attractions and exhibits for tourists. Record stores are classified
as establishments that sell CDs and related items, including
online record stores. Video rental stores are classified as
merchants that rent DVDs and/or games and related equipment
for consumer use, including online video rentals.
We do not determine how merchants or establishments are
classified; however, they are generally classified based upon
the merchant’s primary line of business. We reserve the right to
determine which purchases qualify for this offer. Purchases not
eligible to receive the additional ThankYou Points include, but
are not limited to, purchases made at warehouse clubs, discount
stores, department stores and convenience stores.
ardmembers
), the issuer
u® Rewards
ted with 30
your ability
ccumulated.
ave 90 days
2/27/14 2:52 PM
You may earn ThankYou Points as long as your Card Account
is open and current. If your Card Account is closed, you will
not be able to earn ThankYou Points and you will lose any
accumulated ThankYou Points that have not been transferred
to your ThankYou Member Account. Balance transfers, cash
advances, convenience checks, returned purchases, disputed
or unauthorized purchases/fraudulent transactions, finance
charges, Card Account fees, and fees for services and programs
you elect to receive through us do not earn ThankYou Points
unless otherwise specified.
If you do not already have a ThankYou Rewards Member
Account (“ThankYou Member Account”), one will be set up
for you. ThankYou Points earned from purchases post to your
Card Account at the close of each billing cycle, and at that
time we will transfer the ThankYou Points you earned to your
ThankYou Member Account. (Bonus ThankYou Points may
take one to two additional billing cycles to post to your Card
Account.) ThankYou Points are not eligible for redemption
until they are transferred to your ThankYou Member Account.
ThankYou Points may not be redeemed and may be lost if your
Card Account is not open or current.
Best Buy®
BEST BUY®
responsibili
logo and th
affiliated co
Amazon.co
Amazon, Am
logo are re
affiliates. A
Starbucks
The Starbu
trademarks
the owner
Starbucks C
a participat
Bed Bath &
Bed Bath &
Terms and
is a register
its subsidia
Macy’s
Macy’s is no
Terms & C
details. The
of Macy’s In
The Home
The Home D
is not affilia
registered t
Live Natio
Worldwide,
©2014 Citib
Citi, Citiban
The Lost Wa
of Citigroup
mark of Citi
2/27/14 2:52 PM
ard Account
ed, you will
will lose any
transferred
nsfers, cash
es, disputed
ns, finance
nd programs
kYou Points
ds Member
l be set up
post to your
and at that
ned to your
Points may
o your Card
redemption
er Account.
e lost if your
Best Buy®
BEST BUY® does not sponsor, endorse, approve or have any
responsibility for this promotion. BEST BUY, the BEST BUY
logo and the tag design are trademarks of Best Buy and its
affiliated companies.
Amazon.com
Amazon, Amazon.com, the Amazon.com logo, and the smile
logo are registered trademarks of Amazon.com Inc., or its
affiliates. Amazon.com is not a sponsor of this promotion.
Starbucks
The Starbucks word mark and the Starbucks Logo are
trademarks of Starbucks Corporation. Starbucks is also
the owner of the Copyrights in the Starbucks Logo and the
Starbucks Card designs. All rights reserved. Starbucks is not
a participating partner or sponsor in this offer.
Bed Bath & Beyond®
Bed Bath & Beyond® is not a sponsor of this promotion.
Terms and conditions apply to gift cards. Bed Bath & Beyond
is a registered trademark. ©2014 Bed Bath & Beyond Inc. and
its subsidiaries.
Macy’s
Macy’s is not a sponsor or co-sponsor of this program. Macy’s
Terms & Conditions apply to cards. See back of card for
details. The Macy’s name and logo are registered trademarks
of Macy’s Inc.
The Home Depot®
The Home Depot® is not a sponsor of this promotion. Citibank
is not affiliated with The Home Depot®. The Home Depot® is a
registered trademark of Homer TLC, Inc.
Live Nation is a registered trademark of Live Nation
Worldwide, Inc.
©2014 Citibank, N.A.
Citi, Citibank, Citi with Arc Design, Citi ThankYou, ThankYou,
The Lost Wallet, and Private Pass are registered service marks
of Citigroup Inc. ThankYou from Citi and Design is a service
mark of Citigroup Inc.
2/27/14 2:52 PM
how to reach us
we’re here to meet
your needs
• 24/7 access to personalized customer
service, with the option to speak
with a dedicated service professional
• Customer Service, ThankYou Rewards
program, Concierge Service:
1-800-THANKYOU (1-800-842-6596)
• Online services and account management:
citicards.com
• ThankYou Rewards website: thankyou.com
• Information about your card benefits:
citi.com/benefitbuilder
• TDD Service: 1-877-693-0218
For more information on the Citi ThankYou
Preferred Card benefits, call us toll free at
1-800-THANKYOU, or 904-954-4321 from
outside the U.S.
We’re here to meet your needs.
RWREENDOS 04/14
2/27/14 2:52 PM

the citi thankyou® preferred card.

Transcription

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