Accounts Found - The Digital Beyond

Transcription

SAMPLE REPORT
A summary of SAMPLE REPORT accounts are listed below. On the
additional forms following are the detailed instructions on what
needs to be done to have these accounts closed, memorialized or
transferred per the sites polices.
30
Accounts
Found
E-MAIL
#2 e-mail
Accounts found
SOCIAL NETWORKING
#7 Social networking
Accounts found
TRAVEL
#14 Travel
Accounts found
SHOPPING
#7 Shopping
Accounts found
Instructions for Your Use of this Report:
On pages two and three of this Digital Asset
Discovery Report, you will find a detailed list
of all of the digital asset accounts that were
provided in our search per the packet option
you chose. If an account was discovered for
the decedent, a check mark symbol will be
noted to the left of the account’s name. If no
account was found, a void symbol will be
noted to the left of the account’s name.
Lastly, if it is possible that the decedent had
an account with these companies but we were
unable to confirm this, you will find a question
mark symbol noted to the left of the account’s
name.
Should you have any questions about the
policies and procedures of any of these
accounts, please do not hesitate to give us a
call at: 661-466-7406. You can e-mail us with
any questions at: [email protected].
Please note that the market of Digital Assets
is an ever changing one, and we do our best to
provide our customers with the most up-todate policies for all of our accounts. Should
you come across any outdated information on
any of our Account Data Sheets, please alert
us at your earliest convenience.
From all of us here at WebCease, we offer our
sincere condolences for your loss. We can only
On the pages following the account search,
hope that the service that we provided you
you will find Account Data Sheets that provide has helped ease the burden of your loss and
detailed instructions on the end of life
would like to help in any other way that we
procedures for each account that was
can. Should you find any information in this
discovered. These instructions will include all report to be incorrect or not complete, or if
of the known options you have; whether it be you have any further questions please contact
to close an account, transfer rewards points,
your dedicated customer service
transfer or take ownership of photographs or representative at: 661-466-7406.
‘memorialize’ a social media site.
WEBCEASE
917 SW Oak
Portland, OR 97205
PHONE
503-490-2409
WEB
www.webcease.com
***The Logos and Trademarks displayed in this report are property of their respective owners. WebCease is not affiliated with
these companies***
DIGITAL ASSET DISCOVERY ACCOUNTS
Hotels
Airlines
Social
Best Western
Alaska Air
Facebook
Carlson Hotels
American Airlines
Google +
Choice Hotels
Delta
Instagram
Fairmont
Frontier Airlines
LinkedIn
Hilton
Jet Blue
MySpace
Hyatt
Southwest Airlines
Pinterest
IHG
United Airlines
Twitter
Marriott
US Airways
Starwood
Wyndham
Photo
Travel
E-Mail
Flickr
Expedia
AOL
Photobucket
Hotels.com
G-Mail
Picasa
Hotwire
Hotmail
Shutterfly
Kayak
Yahoo!
Snapfish
Orbitz
I-Cloud
Priceline
Tripit
these companies***
DIGITAL ASSET DISCOVERY ACCOUNTS
Rental Cars
Shopping
Avis
Amazon
Budget
Hulu
Dollar
iTunes
Enterprise
eBay
Hertz
Netflix
National/Alamo
PayPal
Target
Adobe
Nordstrom
Skype
Ticket Master
Barnes and Noble
Starbucks
Bloomingdales
these companies***
FOR G-MAIL/GOOGLE +/YOU TUBE/PICASA
It has been found that the decedent had a g-mail account. With a g-mail account it is highly possible that he or she
may also have had, other google services: Google +, You Tube & Picasa. Follow the steps below for ALL Google
accounts.
Contact Information:
Address:
Google Inc.
Gmail User Support: Decedents’ Accounts
c/o Google Custodian of Records
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax: 1-650-396-4502
You Will Need:
-Your Information: name, address, e-mail address, copy of government-issued ID or driver’s license
-The G-Mail address of the decedent
-A copy of the death certificate
-The following information from an e-mail message that you have received at your e-mail address, from the decedent’s
e-mail address
*The full header from the e-mail message. Copy everything from ‘Delivered-To;’ to ‘Content-Type’
*The entire content of the message
Accessing a Deceased Member’s G-Mail Content:
-Mail or Fax Google the following information:
*Your Information
*The G-Mail Address of the decedent
*A Copy of the death certificate
*A copy of an e-mail sent to you from the decedent that includes the full header of the e-mail message and the
entire content of the message
-Note that by submitting these materials Google will not guarantee that they will be able to provide you the decedent’s
G-Mail contents. The application to obtain e-mail content is a lengthy process with multiple waiting periods.
-After mailing or faxing the above materials Google will notify you if you have been approved to move on to the next
part of the application process. The next steps will include you providing additional legal documentation such as a U.S.
court order and additional materials. Google will provide you with detailed instructions if you have been approved to
move on to the next step of the process. Please note that the application process can take months to complete and
during this process Google will not delete the decedent’s account before responding to your request.
-If you have not been approved to proceed to the next steps in Google’s application process, they will not be able to
share any further details about the account or discuss their decision.
these companies***
Phone: 1-800-654-5669
Phone prompts to speak with a representative: Say “Mileage Plan”, then “Account Assistance”, then you will be
transferred to a representative.
E-mail: [email protected]
You Will Need:
-Deceased Member’s Mileage Plan Account Number:
*If you do not know the deceased member’s Mileage Plan account number you will need to call Alaska Air
to obtain it. They will have you confirm the decedent’s: name, address, phone number, and date of birth.
-Beneficiary’s Mileage Plan Account Number:
*If the beneficiary does not already have a Mileage Plan account, you can sign up for one by visiting:
https://www.alaskaair.com/www2/ssl/myalaskaair/MyAlaskaAir.aspx?CurrentForm=UCMyAccountCreate&vie
w=CB3626AF-44AF-4164-ADBB-0E4BC8F2DEE9
Transferring the Mileage Plan Points to the Beneficiary’s Account:
-E-mail Alaska Air that you would like to transfer the Mileage Plan points from the deceased users account to the
beneficiary’s account and you will need to provide the following:
*Account number of the deceased member
*Account number of the beneficiary
*Copy of the death certificate
these companies***
Phone: 1-800-882-8880
Phone prompts to speak with a representative: Press ‘0’ three times to speak with a representative
You Will Need:
-Deceased Member’s AAdvantage Account Number:
*If you do not know the deceased member’s AAdvantage account number, you will need to call American Airlines
to obtain it.
-Beneficiary’s AAdvantage Account Number:
*If the beneficiary does not already have an AAdvantage account, you can sign up form one by visiting:
https://www.americanairlines.com/AAdvantage/quickEnroll.do?from=Nav&anchorEvent=false&referer=/apps/&anchor
Location=Navigation+Menu&url=%2FAAdvantage%2FquickEnroll.do&_locale=en_US&reportedTitle=AAdvantage+Enroll
+Now&v_locale=en_US&v_mobileUAFlag=AA&anchorEvent=false&reportedTitle=AAdvantage%20Enroll%20Now&refere
r=/apps/&anchorLocation=Navigation%20Menu&url=/AAdvantage/quickEnroll.do&from=Nav&_locale=en_US
-Affidavit for transfer form
*You can obtain this form by calling American Airlines and requesting it. They will send it to you via e-mail
Transferring the AAdvantage Points to the Beneficiary’s Account:
-E-mail American Airlines that you would like to transfer the AAdvantage points from the deceased users account to the
beneficiary’s account and you will need to provide the following:
*Account number of the deceased member
*Account number of the beneficiary
*Completed affidavit for transfer form
*Copy of the death Certificate
these companies***
Phone: 1-800-538-2583
Phone prompts to speak with a representative: Press ‘2’ to speak with a representative
You Will Need:
-Deceased member’s e-mail address on file with their True Blue account
-Beneficiary’s E-mail Address
Transferring the True Blue points to the Beneficiary’s Account:
-Call JetBlue and let them know that you would like to take over the deceased member’s True Blue account. You will need
to provide them with the following:
*E-mail address of the deceased member
*E-mail address of the beneficiary
-Jet Blue will then change the e-mail address on the deceased member’s account to the e-mail address of the beneficiary
over the phone.
-Once the E-mail address is changed in the account, an e-mail will be sent to the beneficiary with information on how to
complete a “Member Profile Change”.
-The Beneficiary will then take over the account rather than starting a new one.
these companies***
Phone: 1-214-932-0333
Phone prompts to speak with a representative: Press ‘2’, then Press ‘2’ again to speak with a representative
You Will Need:
-Deceased member’s Rapid Rewards account number:
*If you do not know the deceased member’s Rapid Rewards account number, you will need to call Southwest
Airlines Customer Relations Department to obtain it. They will have you confirm the decedent’s: name, address, birth
date and phone number.
-Beneficiary’s Rapid Rewards account number:
*If the beneficiary does not already have a Rapid Rewards account, you can sign up for one by visiting:
www.southwest.com/rapidrewards.
Transferring the Rapid Rewards Points to the Beneficiary’s Account:
-To transfer the Rapid Rewards points you will need to visit the website below and follow the instructions:
https://www.southwest.com/flight/login?returnUrl=/account/rapidrewards/points/transfer-points
these companies***
Phone: 1-800-421-4655
Phone prompts to speak with a representative: Press ‘0’ three times to speak with a representative
You Will Need:
-Deceased Member’s Mileage Plus account number:
*If you do not know the deceased member’s Mileage Plus account number you will need to call United Airlines
to obtain it. They will have you confirm the decedent’s: name, address and phone number.
-Beneficiary’s Mileage Plus account number
*If the beneficiary does not already have a Mileage Plus account, you can sign up for one by visiting:
www.united.com and click on “Enroll in Mileage Plus”.
-Mileage Plus Transfer Release Form
*You can obtain this form by calling United Airlines and requesting it. They will sent it to you via e-mail.
Transferring the Mileage Plus Points to the Beneficiary’s Account:
-You will need to fill out the Mileage Plus Transfer Release Form and sent it back to United by following the instructions
on the form.
-There is a $150.00 transfer fee, to transfer points from a deceased member’s Mileage Plus account to a beneficiary’s
account.
these companies***
Web: www.facebook.com
You Will Need:
-To decide whether you would like the deceased member’s Facebook account removed or ‘memorialized’.
-Proof of death; with one of the following:
*A copy of the decedent’s birth certificate
*A copy of the decedent’s death certificate
- Proof of authority under local law that you are the lawful representative of the decedent’s estate OR Proof that you are
an immediate family member
-Complete the online “Special Request for Deceased Person's Account” form online
Removing a Deceased Member’s Facebook Account without the Username and Password:
-If you are an immediate family member or the executor of the decedent’s estate and you would like to request that
Facebook remove the decedent’s account, you can complete the “Special Request for Deceased Person's Account” form
by visiting:
https://www.facebook.com/help/contact/228813257197480
Memorializing a Deceased Member’s Facebook Account:
-In order to protect the privacy of the deceased member, Facebook cannot provide login information for the account.
However, once the account has been memorialized, they will take measures to secure the account
-If you need to report a timeline to be memorialized, you can complete the request for memorialization form by visiting:
https://www.facebook.com/help/contact/228813257197480
Removing a Deceased Member’s Facebook Account with the Username and Password:
-Login to the deceased member’s account by visiting: www.facebook.com:
1.
2.
3.
4.
Click on
, in the top right corner of the screen
Select “Help”
Search “Delete Account”
Follow the instructions to have the account permantely deleted or deactivated.
these companies***
Web: www.Instagram.com
You Will Need:
-Proof of Death; with one of the following:
*A copy of the death certificate
*Obituary
-Complete the online ‘Report a Deceased Person’s Account on Instagram’ form online
Removing a Deceased Member’s Instagram Account without the Username and Password:
-Complete the online ‘Report a Deceased Person's Account on Instagram’ form by visiting:
https://www.facebook.com/help/instagram/contact/396019703850735
Removing a Deceased Member’s Instagram Account with the Username and Password:
-Login to the deceased member’s account at: www.instagram.com.
1.
2.
3.
4.
Click on the User’s profile in the upper right hand corner of the screen
Click on “Edit Profile” from the drop down menu
Click on “I’d like to Delete my Account” in the lower right hand corner of the screen
Select a reason why you would like to delete the account from the drop down menu
these companies***
Web: www.linkedin.com
You Will Need:
-Complete the online Docusign form:
*Deceased member’s name
*Company the deceased worked at most recently
*Your relationship to the deceased
*A link to the deceased member’s LinkedIn profile
*Deceased member’s e-mail address
Removing a Deceased Member’s LinkedIn Account without Username and Password:
-Complete the online Docusign form by visiting:
https://www.docusign.net/MEMBER/PowerFormSigning.aspx?PowerFormId=91e28b6c-bc93-47ed-8d1e-1f81083529d6
Removing a Deceased Member’s LinkedIn Account with Username and Password:
-Login to the deceased member’s account by visiting: www.linkedin.com:
1. Click on the deceased member’s photo in the upper right corner of the screen
2. Select the ‘Privacy & Settings’ option
3. Select the ‘Account’ side tab next to the shield icon near the bottom left of the page
4. Under the ‘Helpful Links’ section, Select ‘Close your account’
these companies***
Web: www.myspace.com
E-Mail: [email protected]
You Will Need:
-To decide whether you would like the deceased member’s Myspace account removed or ‘preserved’
-You need to be the next of kin (mother, father, spouse, domestic partner, son or daughter)
-Proof of death; with one of the following:
*Obituary
Removing or Preserving a Deceased Member’s Myspace Account without the Username and Password:
-E-Mail Myspace from your personal e-mail account that you would like to remove or preserve a deceased member’s
Myspace account. In the e-mail you will need to include:
*How you are related to the deceased
*The deceased member’s Myspace ID (usually their e-mail address)
*A specific request to either: delete the account, preserve the profile or remove the content
Removing a Deceased Member’s Myspace Account with the Username and Password:
-Login to the deceased member’s account by visiting: www.myspace.com
1. On the left hand side of the screen, after you have logged in to the deceased user’s account, you will need to
select the ‘Settings’ option.
2. Select the option ‘Profile’ under ‘Settings’
3. At the bottom of the screen on the right side of the menu, you will need to select “Delete Account”.
4. You will then be asked if you are sure you would like to delete the account. You will need to select “Delete
Account” again
these companies***
Web: www.pinterest.com
E-Mail: [email protected]
You Will Need:
-You need to be a family member of the decedent
-Full name and e-mail address associated with the deceased individual’s account
-A link to the deceased individual’s account (pinterest.com/USERNAME)
*If you don’t know this, try searching for it on: http://pinterest.com/all
-Proof of Death; with one of the following:
*Obituary
-Documentation to verify your relationship to the decedent; with one of the following:
*Birth or marriage certificate
*Public mention of relation
*Family tree
*Family/household records
*Notarized proof of relation
*If you name is included in the obituary, that is sufficient
Removing a Deceased Member’s Pinterest Account without the Username and Password:
-E-mail Pinterest to let them know that the decedent has passed away. In the e-mail you will need to include:
*Your full name
*Full name and e-mail address associated with the deceased individual’s account
*A link to the deceased individual’s account
*Proof of death
*Documentation to verify your relationship to the decedent
Removing a Decease Member’s Pinterest Account with the Username and Password:
-Login to the deceased member’s account by visiting: www.pinterest.com:
1. Click on the deceased member’s user name in the upper right corner of the page
2. In the drop down menu, you will need to select ‘Settings’
3. Scroll to the very bottom of the ‘Settings’ page and select ‘Deactivate Account’
4. A screen will then pop up asking if you are sure you want to deactivate the account, you will need to select
‘Deactivate Account’ again.
these companies***
Mail:
Shutterfly, Inc.
Attn: Customer Support
2800 Bridge Parkway
Redwood City, CA 94065
Fax: 650-362-9308
You Will Need:
-You will need to be an immediate family member or an executor of the estate
-E-mail address associated with the deceased member’s Shutterfly account
-A copy of the document that gives you Power of Attorney over the estate of the deceased
*If you are the parent of the individual that passed away and the individual was under the age of 18, the
Power of Attorney is not required; please instead send a copy of the birth certificate
Accessing or Canceling a Deceased Member’s Shutterfly Account without the Username and Password:
-Fax or Mail Shutterfly that you would like to either access or cancel a deceased member’s account and include the
following information:
*Your full name and contact information, including a verifiable e-mail address
*The e-mail address associated with the deceased member’s Shutterfly account
*Copy of the death certificate
*Copy of the document that gives you Power of Attorney over the estate of the deceased OR if the
deceased member was under 18 and you are the parent of the individual: a copy of the birth certificate.
Accessing or Canceling a Deceased Member’s Shutterfly Account with the Username and Password:
-You can access a deceased member’s photographs by logging in to their account by visiting: www.shutterfly.com.
*You will then have access to the deceased member’s albums and photographs, where it is suggested
that you save them to your computer and later archive them on a disc or flash drive.
-Even with a username and password you will need to contact Shutterfly to have the account closed (see above).
these companies***
Phone: 1-800-544-9288
Phone prompts to speak with a representative: Press ‘2’ to speak with a representative.
You Will Need:
-Deceased member’s Gold Passport account number:
*If you do not have the deceased member’s Gold Passport account number, you will need to call Hyatt to obtain it.
Explain the reason for your call (ex: You need to obtain the decedent’s account information to acquire the unused
points). They will have you verify the deceased member’s information:
*Full Name
*Address
-Beneficiary’s contact information: name, e-mail address, address, phone number and date of birth
-A photocopy of Beneficiary’s ID (Recommended, not required)
Transferring a Deceased Member’s Gold Passport Account to the Beneficiary:
-E-mail Hyatt the following information:
*A brief explanation regarding the reason of the transfer request- include in this explanation the deceased
member’s loyalty to Hyatt (Recommended)
*The deceased member’s Gold Passport Account Number
*The beneficiary’s contact information
*A photocopy of the beneficiary’s ID
-Hyatt will contact the beneficiary upon completion of the transfer process
these companies***
Phone: 1-801-468-4000
Phone prompts to speak with a representative: Press ‘0’, Then Press ‘#’, Then Press ‘#’, Then Press ‘#’, to speak with a
representative
Fax number: 801-832-4333
You Will Need:
-Deceased member’s Marriott Rewards account number:
*If you do not have the deceased member’s Marriott Rewards account number, you will need to call Marriott
Hotels to obtain it. Explain the reason for your call (ex: You need to obtain the decedent’s account information to
acquire the unused points). They will have you verify the deceased member’s information:
-Name
-Address
-Phone Number
-Spouse’s Marriot Rewards account number:
*If spouse does not already have a Marriott Rewards account, the spouse can sign up for one by visiting:
https://www.marriott.com/rewards/createAccount/createAccountPage1.mi?segmentId=elite.nonrewards
-A copy of death certificate
Transferring of a Deceased Member’s Marriott Rewards to the Spouse’s Marriot Rewards Account:
-Fax Marriott the following information:
*A fax cover page to the attention of: Marriott Rewards Account Transfer, with the following information:
-A brief explanation of the reason for transfer
-The deceased member’s Marriott Rewards account number
-The Spouse’s Marriott Rewards account number
-Once confirmed, Marriott will notify Spouse of completion of request via phone or email.
**Marriott only allows transfer of a Deceased’s Rewards account to a Spouse**
**If Deceased does not have a Spouse, please call Marriott for questions pertaining account closure**
these companies***
Westin, Sheraton, Four Points by Sheraton, The Luxury Collection, W Hotels, St. Regis, Le Meridian, Aloft & Element by Westin
Phone: 1-519-637-6500
Phone prompts to speak with a representative: Phone number will take you directly to a representative
Fax number: 1-519-633-8870
www.starwoodhotels.com
You Will Need:
-Deceased member’s Starpoints account number:
*If you do not have the deceased member’s Starpoints account number, you will need to call Starwood Hotels to
obtain it. Explain the reason for your call (ex: You need to obtain the decedent’s account information to acquire the
unused points). They will have you verify the deceased member’s information:
-Address
-E-mail Address
-Beneficiary’s Starpoints account number:
*If the beneficiary does not already have a Starpoints account, they will need to sign up for one by visiting:
https://www.starwoodhotels.com/preferredguest/account/enroll/index.html
Transferring of a Deceased Member’s Starpoints Rewards to the Beneficiary’s Starpoints Account:
-Fax Starwood the following information:
*A fax cover page to the attention of: Starpoints Rewards Transfer, with the following information:
-A brief explanation of the reason for transfer
-The deceased member’s Starpoints account number
-The beneficiary’s Starpoints account number
-Once processed, the deceased member’s remaining points will be transferred to beneficiary’s account and the
deceased member’s Starpoints account will be deleted. The beneficiary will be notified upon completion of transfer.
these companies***
Phone: 1-800-397-3342
Phone prompts to speak with a representative: Press ‘6’, Then Press ‘3’, Then Press ‘0 then #’ five times, Then Press ‘4’
to speak with a representative
You Will Need:
-The beneficiary’s e-mail address
-Deceased member’s Expedia Rewards account number:
*If you don’t know the deceased member’s Expedia Rewards account number, you will need to call Expedia to
obtain it. Explain the reason for your call (ex: You need to obtain the decedent’s account information to acquire the
unused points). They will have you verify the deceased member’s e-mail address. Once the deceased individual is
confirmed as a member, they will ask you to give them the beneficiary’s email address. Then, email will be sent to the
beneficiary with how to change deceased’s account to obtain any leftover rewards.
Transferring of a Deceased Member’s Expedia Rewards Account to the Beneficiary:
-Log on to Expedia by visiting:
https://www.expedia.com/user/login?&selc=0&uurl=qscr%3Dredr%26rurl%3D%2Fuser/expediarewards
-Use the instructions that were e-mailed to the beneficiary from Expedia to change the member profile to the
beneficiary’s information
these companies***
Phone: 1-800-346-8357
Phone prompts to speak to a representative: Press ‘1’ for English, Then Press ‘0’ five to six times (may take a minute or
so) to speak to a representative
You Will Need:
-The beneficiary’s e-mail address
-Deceased’s Welcome Rewards username and password:
*If you don’t have the deceased member’s Welcome Rewards username and password, you will need to call
Hotels.com to gain access to the deceased member’s account information. Explain the reason for your call (ex: You need
to obtain the decedent’s account information to acquire the unused points). They will have you verify the deceased
member’s information:
-Name
-Phone Number
-E-mail Address
*Once the account is confirmed, they will send an e-mail to beneficiary with instructions on how
to logon and change the member profile
Transferring of a Deceased Member’s Welcome Rewards Account to the Beneficiary:
-Log on to Hotels.com by visiting:
https://ssl.hotels.com/profile/signin.html?target=H4sIAAAAAAAAANMHANTS03kBAAAA
-Use the instructions that were e-mailed to the beneficiary from Hotels.com to change the member profile to the
beneficiary’s information
these companies***
Phone: 1-866-468-9473
Phone prompts to get to speak with a representative: Press ‘1’, Then Press ‘0’ to speak with a representative
E-mail: www.hotwire.com/helpcenter/contact.jsp
You Will Need:
-Deceased Member’s Information associated with their Hotwire account:
*Phone Number
*Zip Code
*E-mail Address
Closing a Deceased Member’s Hotwire.com Account:
-Call or E-mail Hotwire and provide the following information:
*A brief explanation that you would like to close the deceased member’s account
*The deceased member’s information associated with their Hotwire Account
*Your relationship to the deceased member
these companies***
Phone: 1-866-842-5552
You Will Need:
-Deceased member’s information:
*Full Name
*Address
*Phone Number
Canceling a Deceased Member’s Wizard Rewards Account:
-Avis’ Wizard Rewards points are non-transferrable.
-If a purchase was made through the deceased member’s Wizard Rewards account, their credit card information will be
stored in an account profile. We recommend you call Avis and request to terminate the deceased’s Wizard Rewards
account. You will need to verify the deceased member’s information to terminate the account over the phone.
these companies***
Phone: 1-888-999-4900
You Will Need:
-Deceased member’s Gold Plus Rewards account number:
*If you do not have the deceased member’s Gold Plus Rewards account number, you will need to call
Hertz to obtain it. Explain the reason for your call (ex: you are calling to retrieve a decedent’s account number). They
will have you verify the deceased member’s information:
-Name
-Address
-E-mail Address
*Ask the representative if this account has rewards points available (If not, you may ask
them to close this account). Write down the account number and keep it handy.
-Beneficiary’s (must be spouse or live at the same address of the deceased) Gold Plus account number
*If the beneficiary does not already have a Gold Plus account, you can sign up for one by visiting:
https://www.hertz.com/rentacar/member/enrollment/contact-details
-Make sure this account is activated before requesting transfer.
Transferring a Deceased Member’s Gold Plus Rewards to a Beneficiary:
-Call Hertz and request a transfer of Gold Plus points from the deceased member’s account to the beneficiary’s account.
Provide them with the following information:
*Deceased Member’s Gold Plus Rewards Account Number
*Beneficiary’s Gold Plus Rewards Account Number
Notes: Hertz Gold Plus Rewards only allow Deceased members account to transfer to a Spouse or person that lives at
the same mailing address.
these companies***
Phone: 1-800-227-7368
Phone prompts to speak with a representative: Press ‘3’, then press ‘4’ to speak with a representative
You Will Need:
-Deceased member’s Emerald Club account number:
*If you do not have the deceased member’s Emerald Club account number, you will need to call National
to obtain it. Explain the reason for your call (ex: you are calling to retrieve a deceased member’s account number).
They will have you verify the deceased member’s information:
-Name
-Phone Number
-Address
-Driver’s License Number
*Ask the representative if there are any rewards points in the deceased member’s
account (If not, you may ask them to close this account)
-Beneficiary’s Emerald Club account number:
*If the beneficiary does not already have an Emerald Club account, you can sign up for one by visiting:
https://www.emeraldclubpromos.com/rentrentreward/2013/?action=outer.login
-A copy of a legal document proving that you are the Beneficiary (recommended, not required)
Transferring of a Deceased Member’s Emerald Club Rewards to a Beneficiary:
-E-mail National the following information:
*The ‘Subject’ line should read: “Emerald Club Account Transfer”
*Brief explanation that you are requesting the transfer of a deceased member’s Emerald Club rewards
points to a beneficiary’s account
*The deceased member’s Emerald Club Rewards account number
*The beneficiary’s Emerald Club Rewards account number
*A copy of a legal document proving that you are the beneficiary (recommended, but not required)
*Make sure you include your contact information in case Emerald Club staff needs to contact you
regarding this request.
-Once processed and completed, an e-mail will be sent to beneficiary’s e-mail address listed in their Emerald Club
account
these companies***
Phone: 1-866-216-1072
You Will Need:
-Deceased member’s identification information:
*Full Name
*E-mail Address associated with their Amazon account
*Billing Address
-A copy of a court issued letter that appoints you as the executor of the estate
Canceling a Deceased Member’s Amazon Account without the Username and Password:
-Call Amazon and let them know that the decedent has passed away and you need to cancel their Amazon account.
Amazon will have you answer authentication information of the deceased account holder that will include:
*Deceased member’s full name
*Deceased member’s e-mail address associated with their Amazon account
*Deceased member’s billing address
-If you fail to answer the authentication information of the deceased, Amazon will then contact their Probate
Department and give them your contact information. Later, their Probate Department will contact you and let you know
where to send the following information:
*A copy of a court issued letter that appoints you as the executor of the estate
Canceling a Deceased Member’s Amazon Account with the Username and Password:
-Call Amazon and let them know that the decedent has passed away and you need to cancel their Amazon account. Then
provide Amazon with their username and password information.
these companies***
ALSO FOR APPLE/ICLOUD
Phone: 1-800-692-7753
Phone prompts to speak with a representative: Press ‘0’, then press ‘5’ to speak with a representative
You Will Need:
-The Apple ID and password to the deceased user’s iTunes account
*If you do not know the Apple ID and password to the deceased user’s iTunes account you will need to know
what the deceased user’s answers to the security questions on their account would be
Options for a Deceased User’s iTunes Account without the Apple ID and/or Password:
-If you do not have the Apple ID of the deceased user you can gain access to the account IF you believe you know what
the deceased user’s answers to their security questions would be. In this case, you can call Apple to try to obtain the
Apple ID
-If you have the deceased user’s Apple ID but you do not have the password, you can visit one of the two websites
below to “reset” the password to the deceased user’s account:
*www.appleid.apple.com
*www.iforgot.apple.com
-If you cannot answer the security question that was asked on the above websites to reset the Apple
password, you will need to call Apple to try to answer a different security question.
-Once you obtain the Apple ID and password you can login to the account at: www.itunes.com and change the personal
information on the account to your own information. If you already have an Apple account, the two accounts cannot be
merged together. They will always be separate.
Options for a Deceased User’s iTunes Account with the Apple ID and Password:
-You will need to login to the deceased user’s account by visiting: https://appleid.apple.com/cgibin/WebObjects/MyAppleId.woa/wa/directToSignIn?localang=en_US
1. “Edit” all of the personal information of the deceased user to your personal information
Canceling a Deceased User’s iTunes Account without Taking Ownership:
-Follow the steps above. Once the account is changed over to your information, you can call Apple to cancel the account
over the phone.
these companies***
Phone: 1-866-540-3229
Phone prompts to speak with a representative: Press ‘2’, then press ‘4’, then press ‘6’ to speak with a representative
Fax: 1-877-349-1798
You Will Need:
-The deceased member’s eBay user ID
*If you do not know the deceased member’s eBay user ID, a family member will need to call eBay to obtain it
(Note: it must be a family member that calls)
Canceling a Deceased Member’s eBay Account:
-Call eBay and ask to be transferred to their “Trust and Safety Department”
-Let them know that the decedent has passed away. They will begin the steps necessary to cancel the account then they
will have you fax the following items:
*A cover page to the attention of “ebay-Member Reports”
*Include the deceased member’s user ID on the cover page
*Include the contact information for the beneficiary or executor on the cover page
these companies***
Phone: 1-866-579-7172
Phone prompts to speak with a representative: Phone number takes you directly to a representative
You Will Need:
-E-mail address or credit card number associated with the deceased member’s Netflix account
Canceling a Deceased Member’s Netflix Account:
-Call Netflix and let them that the decedent has passed away. They will ask you to provide the e-mail address or credit
card number associated with the deceased member’s Netflix account, then they will cancel the account with you over
the phone
these companies***
Phone: 1-888-221-1161
Phone prompts to speak with a representative: Press ‘0’ and wait for a representative
Fax: 1-402-537-5732
You Will Need:
-A copy of the deceased account-holder’s will or other legal document that proves you are the executor of the estate
-A copy of your government issued photo I.D (Driver’s License)
Canceling a Deceased Account Holder’s PayPal Account:
-Call PayPal and let them know the decedent has passed away.
-Fax PayPal the following documentation:
*A cover page that includes a brief letter explaining that you are the executor of the deceased member’s estate
and would like to close their PayPal account
*A copy of a document that proves you are the executor of the estate
*A copy of your government issued photo ID
-The faxed documentation will be reviewed, and if approved the account will be closed.
*If funds are available in the account, a check will be issued in the deceased account holder’s name, where you
as the executor of the estate can later cash the check
these companies***
Your loved ones Bloomingdale’s account will be on hold as no rewards can be transferred.
Once public records confirm that the account holder is deceased (could take a few weeks), the account will
automatically be terminated. It is recommended that the executor contacts Bloomingdale’s/Macy’s at: 877-493-9208 to
notify Bloomingdale’s of the death and to give the customer’s relations department the contact information for the
executor in case any issues may arrive.
these companies***
TO CANCELL A DECEASED MEMBER’S NORDSTROM ACCOUNT
***They do not transfer rewards points. The points will expire with a person’s death***
*To close a deceased members Nordstrom account, the beneficiary or executor will need to call Nordstrom at: 800964-1800 and let them know the date the account holder passed away and the address of the beneficiary or executor
(Nordstrom will send a conformation letter that the account has been cancelled). The account will then be cancelled
over the phone and nothing will need to be mailed.
these companies***

Accounts Found - The Digital Beyond

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