Bicol University Library System CITIZEN`S CHARTER - E

UNIVERSITY LIBRARY SYSTEM STAFF
University Librarian
Prof. Neria E. Gomez
University Library Librarians
Gubat Campus
Ms. Gene L. Altavano
Ms. Laila A. Belardo
Ms. Fleurdeliz H. Mirabona
Ms. Helen N. Montero
Ms. Sindy N. Naz
Ms. Ruby Ann V. Nicol
Mr. Stephanie Granatin
Ms. Glenda Aurora S. Julianda
Ms. Ma. Victoria M. Olaguer
Ms. Alecia M. Mirabel
Ms. Corazon G. Salomon
Ms. Sonia D. Peralta
Ms. Imelda S. Peralta
Ms. Ronabeth L. Fider
Ms. Ma. Gelena V. Sto. Domingo
Mr. Edwin S. De Duque
Ms. Salvacion P. Amante
Ms. Lina E. Celosa
IT Services
Mr. Rolly Montealegre
Support Staff
Ms. Mailyn Abocado (UL)
Ms. Tracy Y. Moyo (UL)
Ms. Daisy Bragais (UL)
Ms. Angie D. Fuellas (UL)
Ms. Josie B. Morcoso (UL)
Mr. Manuel B. Murillo Jr. (UL)
Mr. Michael Nicolas Nicol (UL)
Ms. Betchie M. Solano (EC)
Ms. Ma. Theresa Bitancur (TC)
Ms. Marlyn G. Buena (PC)
Ms. Lace Y. Moyo (CN)
Ms. Razel Valeza (DC)
Ms. Sabita O. Mijares (CAF)
Tabaco Campus
East Campus
College of Nursing
College of Education
ILS—Children’s Library
ILS—High School
Daraga Campus
College of Agriculture and Forestry
Polangui Campus
FOR COMMENTS, COMPLAINTS, AND
SUGGESTIONS
ADDRESS: University Library
2nd Floor, Multi-Purpose Bldg.,
Bicol University, Legazpi City 4500
TELEFAX: (052) 481-7481
E-LIBRARY WEBSITE: https://www.bicol-u.edu.ph
FACEBOOK: www.facebook.com/aklatangunibersidad.bicol
Facebook Fan Page: Bicol University Library
Bicol University Library System
CITIZEN’S CHARTER
PERFORMANCE PLEDGE
We, the employees of the Bicol University Library System
pledge and commit to deliver quality public service as
promised in this Citizens’ Charter. Specifically, we will:
Serve with integrity, dedication and commitment.
Be prompt and timely.
Display procedures, fees and charges.
Provide adequate and accurate information.
Be consistent in applying rules.
Provide feedback mechanism.
Be polite and courteous.
Demonstrate sensitivity and appropriate behavior and
professionalism.
Wear proper uniform and identification.
Be available during office hours.
Respond to complaints.
Provide comfortable waiting area.
Treat everyone fairly and equally.
BICOL UNIVERSITY
Vision
A UNIVERSITY OF EXCELLENCE characterized by scholarship engagement for the
community towards sustainable development.
Mission
The aforecited vision is rooted in Bicol University’s mandate as provided in RA 5521
which is “to give professional and technical training and provide advanced and
specialized instruction in literature, philosophy, the sciences and arts, besides
providing for the promotion of scientific and technological researches, (Sec. 3).”
SCHEDULE OF THE FRONTLINE LIBRARY SERVICES
Service
Application of
Library Card
Days Available
Monday – Friday
Saturday
Releasing of
Library
Card
Monday – Friday
Quality Policy
Bicol University commits to continually strive for excellence in instruction, research
and extension by meeting the highest level of clientele satisfaction and adhering to quality
standards.
Goals
In order that the graduates of Bicol University shall be proud flag bearers of the quality of
education the University stands for, the following goals shall be vigorously pursued:
Provide relevant and responsive curricular programs for undergraduate and graduate
education which meet national and international standards of quality and
excellence. The academic programs shall graduate employable citizens in their
profession.
Generate and transfer knowledge and technology that shall address poverty in the
region, integrating research and extension activities to improve the productivity of
key economic sectors supportive of sustainable barangay, provincial, regional and
national economic development.
Optimize the resource-generation capacity of the University pursuing academe-based
entrepreneurship anchored on the core competence of the faculty and the vast land
resources of the University alongside with fund sourcing through partnership
building and networking to support the delivery of quality instruction, research and
extension functions of the university.
Effect timely administrative and academic support services through simplification of
processes and actualization of the highest degree of efficiency and effectiveness
in the administrative system and operation, therefore, promoting the
University mandate of quality instruction, research, extension and production, and
Provide physical environment supportive of the instruction, research, extension and
production programs.
SOCIETY GOAL
Human development towards poverty reduction and sustainable development.
HIGHER EDUCATION GOAL
Enhanced knowledge and skills, attitudes and values of Filipinos to lead productive
lives.
BICOL UNIVERSITY LIBRARY SYSTEM
Vision
To be a modern and dynamic world-class academic library that offers dynamic,
modern services and programs responsive to the varied demands of Bicol
University, of the region, and of the national and international community
utilizing effective and efficient delivery system and communication technology.
Mission
To support the vision, mission, and goals of Bicol University by providing quality
resources, services, and information access through application of multi-media
system in information storage, delivery and retrieval.
Saturday
Signing of
Clearance
(Regular Days)
Monday – Friday
Signing of
Clearance
(During End of
the Semester )
Monday – Friday
Saturday
Saturday
Borrowing of
books
Monday – Thursday
Friday
12:00 NOON – 7:00 PM
Monday - Friday
Saturday
Photocopying
Monday – Friday
Saturday
Computer Service
(Downloading/
Saving of Files)
Time Available
Undergraduate and Graduate:
8:00 AM – 7:00 PM
Undergraduate and Graduate:
8:00 AM – 5:00 PM
Undergraduate:
9:00 AM – 11:00 AM
2:00 PM – 4:00 PM
Graduate:
8:00 AM – 7:00 PM
Undergraduate and Graduate:
8:00 AM – 5:00 PM
Undergraduate & Graduate:
8:00 AM – 7:00 PM
Undergraduate & Graduate:
8:00 AM – 5:00 PM
Undergraduate:
9:00 AM – 11:00 AM
2:00 PM – 4:00 PM
Graduate:
8:00 AM – 7:00 PM
Undergraduate and Graduate:
8:00 AM – 5:00 PM
Undergraduate:
3:00 PM – 7:00 PM
Monday – Friday
Saturday
Graduate:
8:00 AM – 7:00 PM
Undergraduate and Graduate:
8:00 AM – 5:00 PM
Undergraduate & Graduate:
8:00 AM – 7:00 PM
Undergraduate & Graduate:
8:00 AM – 5:00 PM
Undergraduate & Graduate:
8:00 AM – 7:00 PM
Undergraduate & Graduate:
8:00 AM – 5:00 PM
LIBRARY HOURS
UNIT/CAMPUS
LIBRARY
University Library
Tabaco Campus
East Campus
Nursing
ILS-Children’s
Library
ILS – High School
Education
Daraga Campus
College of Agriculture and
Forestry-Guinobatan
Polangui Campus
Gubat Campus
MONDAY – FRIDAY
8:00 AM – 7:00 PM
8:00 AM – 6:00 PM
8:00 AM – 6:00 PM
8:00 AM – 6:00 PM
7:40 AM – 5:00 PM
8:00 AM–12:00 NN
1:00 PM – 5:00 PM
8:00 AM – 6:00 PM
8:00 AM – 6:00 PM
7:00 AM – 6:00 PM
8:00 AM – 5:00 PM
8:00 AM – 5:00 PM
SATURDAY
8:00 AM – 5:00 PM
8:00 AM – 5:00 PM
8:00 AM – 5:00 PM
8:00 AM – 5:00 PM
9:00 AM – 4:00 PM
8:00 AM – 5:00 PM
8:00 AM-12:00 NN
1:00 PM-4:00 PM
8:00 AM – 5:00 PM
(Including SUNDAY)
SERVICE GUIDES
SCHEDULE OF FEES
SERVICE
Library Card
Lamination
*External Researchers
Elementary/High School
Undergraduate
Graduate
Walk-in/Non-Academe
Overdue Fines
Internet
FEE (IN PESOS)
1st Issuance: NONE
2nd Issuance:
Undergraduate — 25.00
Graduate — 50.00
13.00
10.00/day or a fraction hereof
30.00/day; 150/month; 300/sem.
50.00/day; 300/month; 500/sem.
100.00/day; 500/month; 1,000/sem.
UNDERGRADUATE:
General Circulation – 2.00/hour
Fiction – 5.00/day
GRADUATE:
General Circulation – 5.00/hour
Fiction – 5.00/day
NONE
Please bring the following:
1. Validated School ID (for students) or any valid ID for
Walk-in/Non-Academe-Based and Out-of-School youth
2. Referral letter from the librarian or Administrator of the school/office/
institution