Important holiday information

Transcription

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Your holiday price
Important Information about changes to the way
we price our holidays
When you check our latest holiday price with your travel
agent or on our website, you will be advised of the basic
holiday price including any additional costs associated with
your choice of flight (such as, the departure point, day and
time of flight or seasonality of your flight). By way of a guide,
we have provided some approximate costs that will be
included in your holiday price depending on your flight
selection – these are listed in the ‘Flight’ section at the back
of this brochure. The only supplements you are likely to see
when you book that relate to your choice of flight will be for
Premium Cabin, extra leg room, or other optional services
(such as seat selection, internet check-in, extra baggage or
in-flight meals). Just ask your travel agent, or visit our
website to check our latest holiday prices.
How to price your holiday
European Resorts
Our brochure is intended to provide a quick and easy way for
you to compare typical prices between different holiday
packages. We have shown in our price panels an accurate
indication of our basic lead in prices but we do not over
complicate our price panels with different charges, fees or
supplements, particularly when we know these can change.
We regularly review our prices and whilst occasionally its
necessary to put prices up, more often our prices come
down, so to help you calculate the best possible price just
ask your travel agent, phone us direct, or visit our website for
up to the minute prices.
Holiday prices are influenced by many factors. The price
includes current taxes (such as air passenger duty), aircraft
insurance, security, fuel and other associated costs known at
the time of booking. Our prices are affected by changes in
these costs, along with changes in exchange rates, suppliers
costs and economic trends (see section 'Extra Charges before booking'). The guide prices we show are based on
current charges and costs, we reserve the right to alter
prices and introduce supplements - we'll let you know any
applicable supplements and the total price of your holiday on
enquiry. To help you to compare our guide prices please keep
the following in mind:• Prices are per person based on the number of adults
sharing as given in the accommodation description (see
'What the price includes / What's Extra' for more details).
• The basic lead in price shown applies to selected
departures within each date range (there may be a number
of departure dates available between the dates shown
which may carry higher prices than the lead in price).
• Child discounts, under occupancy supplements and room
type/board basis supplements are shown as ‘from’
amounts. The lowest supplements will apply to low
season/off peak travel periods so supplements may be
higher for more popular travel dates.
• Our lead in prices are accurate at the time this brochure is
produced but are subject to change and may go up and
down.
• Accommodation supplements vary by the date the
accommodation is occupied so may vary throughout your
holiday.
Resorts in Canada, Norway, Sweden & Switzerland
Holiday prices are influenced by a variety of factors,
particularly depending on the type of travel option you book.
We aim to provide as much flexibility with our packages as
possible. It’s not possible to show in our brochures all the
seat classes, upgrades, supplements and fares for all our
different travel arrangements due to the range of options
available. That’s why when you book, you can select from a
wide choice of travel options to suit your needs and obtain
our most up to date prices. With such a wide choice, any
prices we show are just an indication of our lead in prices but
these are likely to change. Where our packages include a
flight, airlines will limit the number of seats available at these
prices by flight and date of travel. If the price shown in our
brochure is not available when you book we will offer our
next best price. Occasionally we also receive special fares
from airlines, whilst these may be more restrictive they can
offer excellent value. For the latest prices, please visit our
website or ask your travel agent.
Neilson price match
We aim to offer some of the lowest available prices for
charter flight ski holidays in the UK. If you find your identical
holiday cheaper than you can book with us then we’ll look to
match it. The booking must be for a minimum of two full-fare
paying passengers on an identical and bookable holiday
featured in any other non Thomas Cook Group Tour Operators
brochure available at your ABTA travel agent (with the
exception of special offer brochures). Holiday price
comparisons will be between the total cost for the entire
travelling party including flight and accommodation
supplements, but excluding insurance premiums. We will
consider all Price Match requests received but are under no
obligation to reduce the Neilson holiday price. In order for
accurate comparisons to be made, the holidays must be
identical in all respects i.e. the same departure date and
airport and the same accommodation (including room type
and board basis). Flight timings must be directly comparable
and departing no more than 2 hours before or after our flight.
A flight must be either a day or night flight as appropriate.
Holidays including scheduled flights, special offers, late
availability prices, travel agents’ offers and group booking
discounts are excluded. In cases where free children’s
holidays are to be included in price comparisons, we would
ask you to note the following: If your booking with us
includes a free child place but the alternative holiday you
have located does not, the appropriate child price applicable
on that alternative holiday will be taken into account in the
calculation.
All ‘Price Match’ holiday requests must be supported by
proof of availability at the claimed price at the time of
booking.
Note: ‘Price Match’ excludes ‘Neilson Ski Inclusive’.
Neilson snow guarantee
Anyone taking the Neilson Ski/White Horse Insurance is
automatically covered for piste closure insurance at no
additional cost. Should you choose a different policy, you
should ensure that any other insurance cover must be at
least of equal standard to Neilson/White Horse Ski
Insurance.
If you do not take the Neilson/White Horse policy, and your
own policy does not contain its own piste closure provisions,
you will not receive the benefits outlined below. Space on
transport provided by Neilson to other ski areas cannot be
guaranteed, and if available, will be payable locally at
between £10 and £30 per person per day.
Piste closure cover details – up to £500 (nil excess)
The piste closure covers you for up to £50 per day only for
transport that we can arrange for you in the event that it may
be necessary to transfer you by coach to another ski area if it
becomes impossible to ski in your resort due to lack of snow
or too much snow. If you have pre-booked your lift-pass, we
will refund this to you in full in resort. This cover applies to
downhill alpine skiing and does not cover cross-country
skiing, nor does it apply to piste closure due to adverse
weather conditions other than lack of snow or too much
snow (eg. High winds). In the unlikely event that no suitable
alternative area is available, you will be entitled to
compensation on return to UK of £50 (up to £500) for each
complete day you have been unable to ski. See page 314 for
our insurance provider.
What the price includes
• Accommodation - Prices are shown per person within the
price panel for each property. For hotels, the price applies
to each of the two adults sharing a room. Larger hotel
rooms may have a minimum occupancy requirement of
more than two adults and the price shown will be based on
the higher occupancy. Apartment, cabin and studio prices
are usually based on the maximum number of adults
sharing the accommodation and for fewer adults
under-occupancy supplements usually apply (see ‘Under
Occupancy Supplements’ - page 311).
• Meals – as described in the accommodation description. If
you book half board, this means breakfast and dinner; full
board - you will be provided with breakfast, lunch and
dinner.
• Return flights from a selected airport. The price of your
holiday will be influenced by your flight selection and date
of travel. See the flight section at the back of this brochure
for full details.
• Assistance from a Neilson Representative or UK Duty
Office 24 hours a day, 7 days a week.
• Return Transport between your destination airport and
accommodation in resort is included for charter holidays.
This will be in the form of a minibus or coach transfer
unless otherwise specified in the accommodation
description or confirmed on your invoice. You may find that
your transfer is shared by customers from other tour
operators within the Thomas Cook group and could make a
number of stops en route. We have combined transfers in
this way to ensure that you depart as swiftly and efficiently
as possible.
• Air passenger duty (APD), UK airport taxes and security
charges - all prices include current government APD. Since
1st November 2009, destinations have been categorised
into four geographical bands based on distance from
London. Each band has two rates, one for standard class of
travel and one for other classes of travel. The rates are
Visit neilson.co.uk see your travel agent or call us on 0845 070 3460
subject to change and are published on the HM Revenue &
Customs website - visit www.hmrc.gov.uk. Our prices may
go up or down if APD rates change after publication of this
brochure.
• Aviation Fuel Costs known at time of booking (see Extra
Charges - before booking).
• In flight snacks / meals – some airlines provide an in flight
snack or meal included in the price of your fare, others
charge a supplement on board, so always check before you
travel.
• Charges for extra security, aircraft insurance, aviation and
other associated costs.
• ATOL Protection Contribution (APC) – the price of your
flight package holiday includes the amount of currently
£2.50 per person as part of the ATOL Protection
Contribution (APC) we pay to the CAA who provides
financial protection for your holiday in the unlikely event of
our failure. The amount you have paid will be shown on
your confirmation invoice.
• Luggage allowance: Your hand luggage and hold luggage
allowances are independent of each other and cannot be
combined together. Please refer to the Flight information
page at the back of this brochure and the section titled ‘At
the Airport’ for more information regarding hold/hand
luggage.
• Hold Allowance: All our holidays include a minimum of
15kgs luggage allowance which you can check-in for
carriage in the aircrafts hold. (Some holidays include
additional basic allowance at no extra cost, please see our
brochure offers for details and check carefully at the time of
booking). Infants travelling on Thomas Cook Airlines flights
also receive 10kgs hold allowance - please refer to the
section titled ‘Carriage of infants’ for more information.
When you book you will be offered the opportunity to
increase your hold luggage allowance for an additional
charge – this will apply to all travellers on your booking.
If you do not require extra allowance, please ask your travel
agent to remove this at the time of booking.
Please note – additional luggage allowance cannot be
added once travel tickets have been issued.
Excess baggage charges will apply if you exceed your
allowance.
• Hand Allowance: You are permitted to carry onboard a
maximum of 5kg hand luggage per person (excluding
infants) which cannot exceed a specific size/dimension as
stated in our Flight section of this brochure (and on the
Airlines website).
And what’s extra
• Holiday Insurance - you MUST be insured (see page 314).
• Meal supplements - where applicable are in the
accommodation descriptions and price panels.
• Under-occupancy supplements – see section on ‘Under
Occupancy Supplements’ on page 311.
• Optional excursions.
• Charges made by accommodation – see section ‘local
charges’ below.
• Locally collected taxes (including arrival/departure taxes and
entry visas where applicable).
• Accommodation Deposits - in some cases on arrival at self
catering accommodation you may be asked for a deposit.
This is refundable, less the cost of any additional cleaning,
damage or loss. When you register, many hotels will ask
you for an imprint of your credit card to cover any personal
extras. If you do not have a credit card, they may ask for a
large cash deposit.
• Excess baggage on coaches and aircraft - excess baggage
charges will apply if you exceed your allowance and/or you
take sports equipment. Please refer to the section titled
‘Carriage of Sports Equipment’ in the flight information
section for more details.
• Ski/Snowboard carriage - A charge of £35 to pre-book
ski/board carriage applies on Thomas Cook Airline flights.
Other airlines vary and any payment due will be collected
on check-in. See page 303 for details.
• Christmas and New Year Gala meals where not shown as
included.
• Eurotunnel may be booked through us, see page 304 for
more information.
• Apartment holidays only: bed linen, towels unless stated as
included in the individual apartment description. Cleaning,
except where you have pre-purchased a special service
package.
• Ski racks and child seats for hire cars.
• European road tolls and levies for private or hire cars.
• Fuel, car parking fees and fines for private or hire cars.
• Late booking fee - a charge will apply for all bookings made
within 15 days of departure. The charge will be a minimum
of £15 per person.
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You will be advised of the applicable fee at the time of
booking.
• Tickets - tickets will be issued electronically, in person or via
post when you book a holiday or at least 14 days prior to
travel. If you book within 14 days it may be necessary to
make arrangements for you to collect your tickets from our
airport representative on arrival, or in some cases may be
able to post or email your documentation to you, at your
request, but if special delivery is required a charge may be
applied.
• Credit card charges – prices advertised in this brochure
apply to payment by cash or debit card. A charge will apply
to payment by credit card - please ask for details.
• Possible surcharges - we reserve the right to surcharge,
see ‘Extra charges’ below and ‘A2 Price changes’ section,
page 315.
• Visa charges - you are responsible for paying the costs in
connection with obtaining visas.
Extra Charges - before booking
Please note carefully, as we indicate underneath the price
panels, prices include an amount to cover our current fuel
charges known at the time our brochure is produced. You
should be aware that these charges and costs may change
between date of publication of this brochure and the time of
travel. We reserve the right to alter prices and introduce fuel
supplements where changes in fuel costs occur.
Furthermore, although we have included in our prices an
extra charge to cover aviation, security, aircraft insurance and
other associated costs, you should be aware that these
charges and costs may change between the date of
publication of this brochure and the time of travel. Since all
these costs are beyond our control and subject to further
changes, we reserve the right to pass on any additional
charges to you and they will be added and shown separately
at the time of booking. We reserve the right to change
prices, prices can go up or down. Please therefore check
carefully the total costing, including any additional charges,
with us or your agent before you book.
Local Charges
At some accommodation certain amenities or services may
carry a local charge. Unless we have stated that a service or
facility is ‘free’ in our accommodation descriptions, you may
be asked to pay a charge. Here are a few examples of what
you might expect to pay for locally, but always check first as
there may be others.
• Daily car parking charge at some hotels/apartments.
• Local taxes payable on check out.
• Entertainment and activities away from your
accommodation.
• Highchairs, cots, hotel-run Children’s Clubs and meals for
infants.
• Certain à la carte meal options.
• Porterage of luggage at any stage.
• Safety deposit facilities, room service, minibar, TV / satellite
TV, telephone calls, internet and Wi-Fi.
• Facilities and equipment such as spa entry, indoor pools,
sauna, steam room and table games.
• Health & beauty treatments.
Honeymoons, anniversaries & birthdays
Ski Essentials and pre-bookable options
Many hotels offer honeymooners and guests celebrating
anniversaries and birthdays special treats such as fruit
baskets, sparkling wine or free room upgrades (see also
‘room upgrades’ above). Where available, please note that
the hotel may ask you to produce a marriage certificate in
order to benefit from the honeymoon/ anniversary offers. You
must also inform us at the time of booking.
To make your arrival in resort easier we recommend that you
pre-book equipment, lift passes and tuition. Unless
prebooked, we cannot guarantee availability on peak dates.
Once booked the price will not rise. Pre-bookings can usually
be made up to 5 days before travel for European destinations
and 10 days for Canada. After this you must book items
locally. This brochure details the most popular items but
please be aware that there may be more options available on
the reservations system and in resort. Items are booked to
start on the morning after your arrival. Should you wish to ski
on the day you arrive, you will have to make your own
arrangements.
The prices shown in this brochure are from prices based on
low season, visit neilson.co.uk for full details. The prices
showing on the reservation system at the time of booking
your ski pack items are the applicable ones, and may be
higher or lower than the prices shown in the brochure. We
reserve the right to increase prices at any time and to
withdraw ski pack elements from sale. If you wish to cancel
or amend items, you may do so up to 21 days before
departure at a charge of £35 per person. (price correct at
time of going to print).
Promotional publications
On occasions, we may make special offers on holidays at
properties which are featured in this brochure. These special
offers may for example be made in a series of one-off or
promotional publications. The special offer packages may not
be identical to the packages featured in this brochure. For
example, the special offer package may not include in-flight
meals, airport-resort transfers or children's club activities.
The luggage allowance for special offer holidays will be 15kg
per person. It is important to note that such special offers will
not allow changes to be made to your booking once it has
been confirmed. The deposits for special offer holidays may
also be higher than stated in this brochure. For further details
please contact your travel agent or us and also refer to terms
and conditions that are contained in all special offer literature
that is produced.
2 For 1 offers
Where 2 for 1 offers are featured in your resort or
accommodation, these should be booked against one person
for two items. Some dates may be excluded.
Ski & board packs
These ‘Packs’ combine a lift pass (usually a local pass),
equipment and tuition and offer a saving compared to
booking each item individually. They are only available to be
pre-booked and are not available for purchase in resort. Packs
cannot be discounted or combined with other ski pack offers.
Ski Essentials & holiday extras
Resort activities
Our brochure includes information on different types of
activities, tours, excursions or establishments that you are
likely to find in the local area. We do not own or operate any
of these services. These are mentioned by way of a guide
only, the information, availability and prices we include in our
brochure are subject to change. If you choose to book
services locally with the provider of any excursions and
activities, we recommend you check your travel insurance
covers any services you book and take part in and that you
familiarise yourself with the company providing the services
and any conditions that apply and literature/documentation
you receive. Neilson does not recommend or endorse any
particular excursions or activities available locally, except for
excursions which are shown in our brochure as being
‘pre-bookable’ or which your representative may offer to
book for you in your resort. Excursion days and times are
approximate and all elements may be subject to change.
Trips are subject to minimum numbers and weather
conditions.
Prices for activities mentioned in our brochure are per person
and minimum ages may apply.
Sometimes transport to the venue is not included and this is
stated as such. Transport can be arranged locally for all
participants who will need to pay for this in resort, the cost
will vary depending on numbers. A full driving license must
be shown for snowmobile activities and any other
driving-based excursions. Please see our Booking Conditions
for further information on excursions.
Offers, options & holiday highlights
Neilson offers
Neilson reserves the right to amend or withdraw offers, price
and elements at any time and without notice. All are subject
to availability and cannot be added retrospectively. Many
offers may not be combined.
Lift pass & tuition
price promise
Pre-book with Neilson and we
promise you won’t pay more than
you would in resort - see page 308
Make sure you pre-book before you go - then your lift pass
and tuition place is reserved and you’re guaranteed a great
price! We promise that you’ll pay no more than you would
have done had you waited and purchased your lift pass &
tuition in resort. In the unlikely event that you did find a
cheaper price for the identical lift pass or tuition* locally, we
would refund you the difference in the local currency, there
and then, no questions asked based on the exchange rate of
€1.10: £1;
*Please note we work closely with our chosen ski schools
and will not consider price matching against alternative ski
schools operating in the resort. This promise is for regular
group lessons only.
Lift passes - delivered to you in resort
Lift passes to all resorts offered in this brochure can be
pre-booked. If you pre-book then you are automatically
covered by our Lift Pass Price Promise (see above) AND your
lift pass will be delivered to you in resort - saving you the
hassle of a visit to the lift pass office.
In some resorts there may be more than one type of lift pass
available so please remember to specify at the time of
booking which pass you require where we offer a choice. If
the pass offered doesn’t suit your requirements or is not
offered for your age range, then, you should book upon
arrival in the resort. First time skiers (complete beginners)
should pre-book ‘Complete Beginners’ skiers or
snowboarders packs so that everything is reserved and
arranged for your arrival in resort.
Some resorts charge a deposit for ‘handsfree keycard’ lift
passes. We include this charge in the pre-book price unless
stated otherwise. The deposit amount can usually be
obtained by returning the pass directly to the lift pass office
at the end of your holiday.
Ski Inclusive
A Ski Inclusive pack includes the following: Flights, Overseas
Transfers, Accommodation as booked, Lift Pass (local) and
Ski or Board and Boot Hire. Regional flight supplements,
room supplements and under-occupancy supplements may
apply.
Ski Inclusive offers cannot be combined with any other
discount and are for new bookings only. Ski Inclusive
properties may change without notice, holidays are subject
to availability and are not necessarily available on all dates.
Complimentary room upgrades
Where applicable and unless otherwise stated, offers of free
room upgrades shown in the brochure will be determined by
availability when you travel and your room will be allocated
on arrival at the accommodation. If your room is upgraded,
please note that this will not necessarily be to the next
highest category featured in our brochure as we do not sell
all room types at all hotels.
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Ability
Level
Skier
Snowboarder
Complete Beginner
Level 0
You have never skied before
You have never snowboarded before
Beginner
Level 1
You can ski in a cautious snowplough
You are able to side slip on toe or heel side,
sliding to the right and to the left on
nursery slopes
Intermediate
Level 2
You can link snowplough turns with speed,
control and bring skis together parallel at
the end of the turn on green and blue runs
You are able to complete basic turns on heel
and toe side that are connected with a
traverse on green and easy blue runs
Intermediate
Level 3
You use parallel turns on smooth blue runs
and would like to improve your parallel turns
on more challenging terrain, including
bumps, red and easy black runs
You are able to comfortably link turns with
rhythm and flow, with no traverse on either
heel or toe side on all blue and easy red runs
Advanced
Level 4
You ski with a controlled parallel stance,
maintaining rhythm and speed control on
all runs
You are able to comfortably link turns on most
terrain and in all snow conditions, including
the terrain parks
Pre-book your lift pass, equipment & tuition with us to save £s
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Proof of age/relationship
Please note that in some instances proof of age may be
required to be shown either to the Neilson representative or
to the lift pass office staff before a special price lift pass can
be obtained. This usually applies to younger children who
may be eligible for a free lift pass and reduced price passes
for older skiers.
Additionally some special offers are strictly for families only
and proof of relationship and shared residence may be
required.
Ski or snowboard tuition
We offer pre-bookable group ski and snowboard lessons in
almost all our resorts. Lesson days and durations vary so
always check the relevant ski pack panel for details.
Complete beginners ‘First Timers’
Book the ‘Complete Beginners’ Ski or Board Packs to
ensure you will have everything you need - the correct lift
pass, equipment and tuition will all be reserved and
everything will be arranged for you, ready when you arrive
in resort. It also represents great value for money - cheaper
than booking these items individually or waiting until you
get to resort.
Please note that Complete Beginner, (‘Level 0’) packages
are strictly for complete beginners. A supplement may be
charged to participants considered too experienced for
complete beginners classes to cover additional lift pass and
tuition costs.
Private transfers
At some properties you can opt to pre-book a private
transfer to take you from the airport to your
accommodation. This is priced for a return journey, per taxi
(standard saloon size car or minibus may be provided) with
a maximum of 3 people per taxi. Luggage space may be
limited with 4 people on board which may result in an extra
taxi being required when you get to resort – any charge for
this will be passed on to you.
In many overseas countries, taxis may not automatically
equip themselves with child or baby seats. If a child or baby
seat is required this must be requested at time of booking if the service provider charges extra for this then this
additional cost will be passed onto you.
14. Any person who acts as the leader of a group (whether
or not they travel on the holiday), shall be the 'lead name'
with all the usual responsibilities associated with that role
as set out in our booking conditions. In addition, the
group leader shall be responsible for confirming all
travelling passenger details to either the Travel Agent
(when booking through an ABTA member agent) or
directly to our Reservations department. They will be
responsible for paying all sums that are payable in
respect of the booking as a whole (including any
amendment/cancellation charges), and for passing on
accurately and in full to travelling passengers any and all
information issued by the Travel Agent or us, including,
but not limited to, passing on copies of our confirmation
invoices and a copy of our booking conditions.
15. Low deposit for groups - reduced holiday deposits may
be available for European charter flight based holidays
only for a limited time after which a higher deposit
amount will apply which will be advised to you at the
time of booking.
Special arrangements for groups
Groups requiring special arrangements relating to flights
(extra baggage, equipment etc), or in resort (extra room hire,
transport etc) must be aware that any special arrangements
are subject to availability and may incur an extra charge
which will be passed back to the group for payment.
Child discounts
To make your family budget go as far as possible we offer
some great savings for children. At many properties a child
discount will be available in certain room types, stated as a
% off the adult price in the price panel. Look out for extra
savings when you book!
Europe - fantastic savings for children
A discount or special price is available to children in most
properties when sharing a room with a minimum of two full
fare paying adults. Child discounts or special prices apply to
children up to and including 11 years old, as specified. The
level of discount available off the basic price is up to 45%. In
larger rooms a minimum occupancy of full fare paying adults
may apply before a child discount is applicable.
NEILSON CHALETS
25%
Group booking conditions
SELECTED EUROPEAN HOTELS
up to 45%
These conditions are in addition to the Booking Conditions
shown on pages 315-317. All group bookings are ‘subject to
availability’ which includes respecting the right of hoteliers to
decline single-sex groups or groups above a certain size.
1. All offers are subject to availability and the number of
group offers per departure may be limited or withdrawn
without prior notice. Group offers may be limited to
selected properties / apartments in our brochure. Please
ask for details.
2. Children do not count towards group bookings.
3. Free child places cannot be used in conjunction with group
discounts.
4. Free places cover the basic holiday price current at the
time of booking. Supplements for meals, under-occupancy,
room facilities & insurance are excluded.
5. The group must book exactly the same holiday at the
same time. We may allow large groups to travel from
different airports on application, in which case the free
place will apply to the cheapest holiday.
6. Groups travelling for any duration other than 7 nights are
on request.
7. Free places will be calculated on the final number of full
paying adults travelling. Cancellation of group numbers
may result in the loss of free places/group discount.
8. Free places for groups above 30 will be on request.
Splitting large groups into smaller ones is not permitted.
9. Group offers are not available on scheduled flights, self
drive. Eurostar services or accommodaion only bookings.
10. All passengers must pay the deposit. A Group option can
be held on brochured holidays for 7 days while deposits
are collected, however this is dependent on availability.
11. All passengers’ names must be supplied 10 weeks before
departure or at the time of booking (with deposits).
Subsequent name changes will incur an amendment fee.
When supplying passengers’ names, you must at the
same time also confirm your rooming list - by this we
mean who is to share a room with who. If you fail to do
so, we will allocate rooms and cannot accept any liability
if these arrangements do not meet with your approval.
12. Names may be required immediately at time of booking
on some departure dates or destinations.
13. Group offers may not be combined with any other
discounts or offers.
SELECTED EUROPEAN APTS & CABINS
up to 10%
There are a limited number of free child places available at
selected properties when travelling on a charter flight. These
places are obviously popular and go quickly, so make sure
you book early.
Please note that the second child price applicable at the time
of booking still applies if the first child has a free place. A free
child means you benefit from not paying the applicable child
price for the first child. (The current selling price for that child
applies if no free child places are left or you have the option
to choose to pay for the child in order to benefit from other
savings or discounts).
Just ask your travel agent, phone us direct or visit our
website to check the current child prices.
Please see below for the child price conditions.
Special discount for 2-5yrs
In some hotels younger children from 2–5 years old may
receive an additional discount. Where this is the case it is
stated in the property highlights panel. The extra discount is
in addition to the % discount off the adult price shown in the
price panel. High season dates are: 29 Dec-4 Jan, 9-22 Feb:
Mid season dates are: 22-28 Dec, 5-11 Jan: Low season
applies to all other dates.Please note that unlike many of our
competitors, our discounts and special prices are available all
season and children do count towards occupancy in our
apartments in Europe. Be sure to factor this in when
comparing prices.
3. Third and subsequent children pay the adult price.
4. Children qualifying for a free holiday are entitled to the
basic accommodation and flights free but must pay for any
optional meal arrangements and optional accommodation
supplements (for example superior room supplements); all
other children must pay ANY accommodation or other
supplements in full.
5. Subject to availability, one free child place can be selected
for each room booked. If there are no free child places left
on your chosen holiday, the first child pays the standard
child price.
6. Children count towards apartment occupancy levels,
EXCEPT when allocated a free place.
7. Infants under two years of age on the day of RETURN pay
£39 (short haul) and £49 (medium haul) charter flights
subject to change. For Scheduled flights, charges vary
dependent on the airline, type of fare selected and the
destination. Infant charges will be confirmed at the time of
booking. These charges are for an infant sitting on an adults
lap. See also Carriage of Infants (Your Flight section) for
more detail’s. Extra services required, cots, etc., (opposite)
must be paid to the apartment/hotel locally. See section on
Infants for further details.
8. The full adult deposit must be paid for all children except
infants. In the case of a free child place, the deposit will be
deducted from the final holiday invoice.
9. Child ages you provide must be applicable to the relevant
date of return. If a child is subsequently older on the date
of return than originally specified at the time of booking,
this may mean they no longer qualify for a child price and
you will have to pay the full adult fare, plus any admin fees,
before the party can travel. Please check carefully with
your travel agent or us before booking.
10.Free child places are limited in number, subject to
availability and can be withdrawn at any time.
11.Free child places cannot be combined with any other
discount and are only available on charter flight holidays.
12.These conditions apply to Neilson charter holidays only.
Infants
See also ‘Carriage of infants’ on page 303.
Please note that in each property description we state the
maximum number of occupants a room or apartment can
accommodate; this number can include ONE infant unless
otherwise stated. If you need to book more than one infant
into a room, please contact us before booking, as enquiries
will need to be made with the hotel/apartment manager. For
any bookings made which exceed this stated maximum and
for which we are advised cannot be accommodated, we
reserve the right to pass on the cost of any
additional/different rooms/apartments required to
accommodate the booking.
Please let us know when you book if you need a cot. You
may have to pay a charge locally for this and any other
special services or facilities you require. When you arrive, you
should check that the cot is satisfactory. If not, you must let
your representative or hotel know immediately.
Certain hotels, resorts, tours and excursions may not be
suitable for children or infants. You should read the brochure
description carefully to make sure that they meet your
needs. Our Reservations team will also be able to advise you
if you are still unsure.
Childcare & children’s ski school
Resort, Ski-School & Hotel-Run Childcare Facilities
BABYCARE
CRÈCHE
SKI KINDERGARTEN
Child price conditions
These conditions are in addition to the Booking Conditions
shown on pages 315-317:
1. Children paying a child price, must share accommodation
with at least two persons paying the full adult brochure
price. (In some cases larger room types may require
additional people to pay full adult price to be eligible for a
child price.
For example, some family rooms sleeping 6, may require
up to 4 people to pay adult prices to be eligible for a child
price).
2. Child discounts apply for children up to and including 11
years of age, unless otherwise stated in the hotel
description, and apply to the basic adult price for air
holidays. In the case of train or self drive holiday discounts
or supplements apply after the child percentage discount
amount has been applied.
CHILD SKI SCHOOL
Non skiing childcare for babies and
toddlers, usually between ages of
8 weeks-3yrs.
Non-skiing childcare for toddlers,
usually from 2yrs upwards.
Outdoor ski and play for younger
children, usually in a dedicated
area - less structured than group
lessons, normally an introduction
to snow from a ‘play and slide’
perspective. Often has an indoor
area for warm up and rest.
Ski schools which run group &
private lessons for children with
more formal, snow based tuition.
When travelling as a family on a skiing holiday you may wish
to consider using some of the locally operated babycare,
crèche & kindergarten facilities to free up some time for
yourselves. The resort information pages & our website
include basic details showing where there was a facility
operating during W11/12 and of the approximate age range(s)
catered for. We are unable to accept responsibility or give any
guarantee for the standard of the facilities and qualifications
of personnel employed at resort, ski-school or hotel run kids
309
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Hotels and hotel rooms
2-4yrs
5-12yrs
NEILSON STAFF RATIO
1:4
1:8
SUITABLE FOR
Non skiing & skiing kids
Skiing kids
SESSIONS AVAILABLE
6 full days 09:00-16:30
6 days 09:00-16:30
when not in ski school††
LUNCH & SUPERVISION*
Included
Included
Included
INDOOR PLAY
Yes
Yes
Yes
OUTDOOR PLAY
Yes
Yes
Yes
SKIING
No
Yes (when pre-booked)
Yes†
SKI SCHOOL DROP OFF/PICK UP
No
Yes
Yes
EVENING CARE
Sleep club 2 x evenings,
Sleep club 2 x evenings,
2 x evening activities,
7-10pm payable locally
7-10pm payable locally
payable locally
RESORT
Neilson Hotel Aalborg, Les Deux Alpes, France – pages 116-117
OPEN ALL SEASON
Yes
Yes
Yes
* Parents to provide nappies and wipes. † Ski school must be booked and paid for separately, see page 238.
†† Includes ski school pick up & drop off.
CHILD AGE RANGE
4-23 months*
1:2
Non skiing kids
6 full days 09:00-16:30
CLUB PRICES
6 full days
SLEEP CLUB
x 2 evenings
£250
£20 per evening,
siblings £10
£220
£20 per evening,
siblings £10
£190†
Socials x 2 - local
payment depending on
activity
Please note that the prices above for the basic club participation only.
Any lift pass/ski/board equipment/tuition to be booked separately.
† If your child does not join ski school lessons a supplement of £65 per week is payable for all day supervision.
clubs, nor can we guarantee the accuracy of the information
given. Inclusion of this information in our brochure / website
does not mean that Neilson recommends the facility or has
undertaken Health & Safety checks. Club(s) may not meet
standards of similar facilities in the UK and you are strongly
advised to remember that local standards and requirements
in respect of such clubs may differ overseas. You must
ensure that you are completely satisfied with the facilities
and staff providing this service when you are in resort and
before you enroll your child/children into the club and into the
clubs care. Any prices and durations quoted are for guidance
only.
Children & Ski School
Please note that while many ski schools advertise that they
accept children, some from as young as 3 or 4 years old, it is
the ski school instructors’ assessment of the physical &
learning capacity of the individual child that determines
whether they are able to join for the full duration of the
advertised programme.
Single parent savers
When there is only one parent travelling, Neilson offers a
Single Parent Saver on all properties throughout the season.
Your child (aged 2-11 years on return travel date) will receive a
10% discount off the adult price when sharing a twin bedded
hotel room with you. Offer limited to one child per adult
booking and cannot be used in conjunction with any other
offer or discount.
Travelling to Austria with children
Single parents or other adults travelling to Austria alone with
children should be aware that Austria requires documentary
evidence of parental responsibility (e.g. consent letter) before
allowing lone parents / adults to enter, or, in some cases, to
leave the country with children. UK & Austrian authorities
recommend carrying a letter of consent (downloadable form
the British Embassy at ukinaustria.fco.gov.uk) as a
precautionary measure. For further information please
contact the Austrian Embassy or visit the FCO website.
Entertainment facilities
These differ from hotel to hotel, so please read the
descriptions carefully. A charge may be made locally for
entertainment and the use of some hotel facilities. They are
not necessarily included in the holiday price. Not all hotels
provide entertainment, and the quality at those that do will
vary.
All sports and leisure activities are naturally subject to
availability. The hotel may have a system restricting the
number of times and hours of use of certain facilities to
ensure all customers can enjoy them. Whenever we are
aware of this it is clearly stated. You may be required to pay a
deposit for some sports or leisure facilities which will be
refunded upon the return of the undamaged equipment.
Some hotels may have additional conditions before refunding
the deposit (e.g. not to exceed the time limit of usage). If
applicable, guests will be informed on arrival.
Age and height restrictions may be applied by the hotel for
certain activities and facilities. These are applied locally for
the wellbeing of all customers and full details will be supplied
310
when you arrive at your accommodation. For safety reasons
some sports are not available to younger children or children
without adult supervision. You should ensure all activities you
wish to take part in are covered by your own holiday
insurance. Some activities may be considered to be
hazardous pursuits by some insurance companies.
Your accommodation
Accommodation can, at times, have a lively atmosphere, and
facilities and entertainment may vary according to the mix
and ages of guests in residence.
Official ratings and our ratings
Ratings systems are an attempt to give a guide to the overall
quality of properties. The official ratings are given by the
authorities in the country, and do tend to give a fair
impression of relative standards within that country.
However, different countries have different standards; so
don’t assume that a 3-star hotel in one country is equivalent
to a 3-star hotel in another.
Neilson ratings
We have compiled a rating system for Neilson. This is based
on the particular characteristics of each property, taking into
account their facilities, general atmosphere, plus the
distances to resort facilities and ski area. Our rating system
enables us to give a useful reflection of property types in all
countries. The nature of these ratings is subjective. They are
compiled using the opinions of experienced Neilson
employees in addition to a scoring-based system. Standards
do vary, so you should not expect a nnn rated
property in Bulgaria to be of the same standard as a
nnn rated property in Canada.
Slopeside
Some of the accommodation featured in this brochure will
enable competent skiers or boarders to ski to/from a
property. Where this is possible, we place the word
‘Slopeside’ in the coloured bar underneath the property
description. We have only added this where we are
confident, combining normal snow conditions with past
experience, that it is possible. Sadly, it cannot be guaranteed
due to snow conditions and Neilson cannot therefore accept
responsibility if conditions or your ability preclude you from
being able to do so.
Accommodation and room types
When we mention room types in our brochure, in most
cases you can expect to receive a room similar to that
described below. Please note however that whilst room
categories in different hotels may have the same or similar
names, the criteria for their classification is likely to differ, as
these are the names the hotels use and they do not have
standard definitions. We do not always sell all room types at
all hotels. When you make a booking we will pass on the
details of the room type you have selected to the hotelier,
but it may not always be possible for them to provide a room
type/configuration exactly as booked. The following sections
provide some additional information on accommodation and
room types. In all types of accommodation described below,
if there are less than the maximum number of persons in
your own party, the room type may contain less than the
maximum number of beds indicated.
The term ‘hotel’ is used to describe various types of
accommodation and does not necessarily distinguish
between local classifications such as ‘aparthotel’, ‘holiday
village’, ‘holiday complex’. Hotel/Motel chains: sometimes
hotels change the name of the chain through which they are
marketed. If such a change occurs at your hotel you will only
be advised if we believe it involves a significant change in
facilities or standards.
Room information
• Twin and Double Rooms - a ‘Twin’ is a room with two
single beds and a ‘Double’ is a room with a double bed. A
double bed may be two single beds with double bedding.
• Austrian Twin - the term ‘Austrian Twin’ is used to describe
two separate mattresses and bed linen on one large bed
frame with a common headboard.
• Scandinavian Twin - Scandinavian twins refer to beds with
two separate matresses and two separate bases sharing a
common headboard - these can be made up as a double or
two twins.
• Scandinavian Bunk - double bed with wall-mounted single
bed above.
• Single Rooms - a ‘Single’ or ‘Twin for sole use’ is a room
with one or two single beds. Single rooms are often
smaller and may not have the same facilities or be of the
same general standard as normal twin rooms.
• Rooms sleeping up to 5 people - room layout may consist
of up to 5 separate beds or a combination of double, twin
bunk, camp beds, sofa beds or rollaway beds. In some
hotels these ‘extra’ beds may be only suitable for a child,
but in other hotels there may be a reduction available for
the additional adults sharing the room (see price panel for
details). These rooms may not be any larger than standard
twin or double rooms so space is likely to be limited and
the room may be cramped. Where rooms do accept extra
beds, some hotels may require an additional local charge to
be paid which can vary by destination, please ask for details
when you book. In most cases, extra beds for children are
only suitable for children aged 12 and under. Though we will
do our best to help, please note that we cannot guarantee
the room configuration or type of beds that you will be
provided with. Please note that if you book a multi-bedded
room but your party is less than the number shown then
the hotelier may allocate you a room with less beds when
you check in.
• Suites/Junior Suites: A Suite and Junior Suite usually
contain a lounge/living area. A Suite is likely to contain a
separate sleeping area whereas in a Junior Suite the
sleeping area may not be completely separate. Room
layouts can vary by destination. Our descriptions of
Suites/Junior Suites usually state the number of persons
who can occupy the room type (e.g. 2-4 persons). If there
are less than the maximum number of persons in your own
party, the room type may contain less than the maximum
number of beds.
• Annexes - Annexe accommodation will not necessarily be
attached to the main part of the hotel or apartments. This
may mean guests must walk to and from the main
building. Where rooms are located in an annexe, this is
mentioned in the property description.
• Meal service - Breakfast will be of the ‘continental’ type
unless stated otherwise. In certain hotels, extended or
“English” style breakfasts are available and may be at an
extra charge. Many hotels are not necessarily used to
catering for special diets, and therefore, if you have specific
requirements, you may find that the choice is limited. This
is particularly true of vegetarian meals. Vegetarians are
advised to consider a self-catering or chalet holiday. If you
are on half or full board it is possible that you may lose a
meal due to your own particular flight times. We will
include the most up to date information about meal service
arrangements in our accommodation descriptions but
occasionally arrangements will change.
• Baths may not always be full size and showers may not
always have a shower tray or a curtain.
• Local Functions - many hotels can be used for weddings,
conventions or local celebrations, even the smaller ones.
Hotels will always try to ensure that guests are not
inconvenienced but some disturbances may occur.
Studios and apartments
Studios - A ‘Studio’ is one room living-come-sleeping
accommodation, usually with divan/sofa beds, basic kitchen
facilities (usually two cooking rings and a fridge) and a
shower room.
Apartments - An apartment is self-contained with one or
more bedrooms with twin/double beds, basic kitchen
facilities (usually two cooking rings and fridge) and shower
room. One-bedroom apartments usually have a separate
living area. Apartment descriptions indicate the number of
adults who can occupy an apartment (e.g. 2-4 persons). This
8/11/12
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Neilson chalets and lodges
SERVICE INCLUDED OR
AVAILABLE AT A
SUPPLEMENT.
Special dietary requirements
n/a
Comfort = ■
@ £26 per person
Comfort+ = ●
@ £20 per person
Service+ = ▲
@ £32 per person
Wi-Fi
Included
Local charge
Local charge
Included in reception area
Bed linen
Included
Included
Included
Included
Beds made on arrival
Included
■
Towels
Included
●
●
▲
▲
Included
Included
£49 per week
available locally
Approx. £49 per week
available locally
Included
●
▲
Available locally
Available locally
Available locally
Free if pre-booked includes a baby bath
£31 - includes
a baby bath
Extra pre-bookable
services
Included.
■ = extra set &
n/a
Varies - see
property descriptions
Included
Available locally
Available locally
midweek charge
TV
Included
End of stay cleaning
included (except kitchen
& washing up)
Included
Cleaning kit
Baby cot, linen & highchair
Included
■ + midweek clean
Included
Free if pre-booked * £39 - includes
Also includes baby bath,
changing mat,
changing mat &
& pushchair
pushchair
at selected properties
●
£19
* Not available in Avoriaz (Res. Antares, Electra & Tilia), Chamonix (La Rivière) & Méribel (Les Ravines). These properties include standard baby kit.
Please note: Charges are per person not per apartment & the number of pre-booked service packages (i.e Comfort or Comfort+) must be equal to the number of
occupants in the apartment.
will not always mean that at the time of your stay the
apartment will contain the maximum number of beds, if
there is less than the maximum number of people in your
own party. Beds in the living area may be of the folding type
or sofa beds.
Cleaning - Is usually carried out prior to your arrival. No
additional cleaning will take place during your stay. If you are
staying in France you can pre-purchase a special service
package available at a supplement. See Reservations system
for details. Important: You must leave the apartment in the
condition that you found it. Failure to do so will result in a
cleaning charge being made by the relevant property
management and deducted from your deposit.
Cabine - Is generally a sleeping area that is not fully enclosed
and therefore cannot be described as a complete bedroom.
It often has bunk beds and no windows. Common in France.
Linen charges - We try to ensure that bed linen is included in
all apartment holidays offered in this brochure. However in
certain apartments bed linen and towels are available as
extras (i.e. not included in the basic holiday price). Where this
is the case it will be stated in the individual descriptions and
you may take your own. Please note that beds are not
normally made up for your arrival unless stated.
towards occupancy levels. Children do count towards
occupancy unless travelling on a free place. Our
accommodation prices are based on at least two adults
sharing. We do not always have the space to show under
occupancy supplements for the single traveller for
accommodation which is priced on a two adults sharing but
please contact us for further information and supplements
where applicable (see also ‘Single Supplements’above).
Accommodation layout
Check out
Large hotel complexes may have low-rise wings or a number
of accommodation blocks spread across large areas. These
may be separate from and a few minutes walk to the main
reception and restaurant areas.
Views from a balcony/terrace
If you would like a specific view, please be aware that rooms
described as having a mountain or valley view may not have
a full view because of trees or buildings blocking the view.
Single supplements
If a single person occupies a double room they will usually be
asked to pay extra (a single supplement). Hotels price their
rooms as doubles and they do not reduce the rates if they
are occupied by a single person. The costs to the hotel of
providing the room – heating, lighting, cleaning etc. are the
same regardless of how many people occupy that room.
Hotel design may mean that single rooms are smaller and
may have different facilities to standard rooms. Single rooms
are often smaller, may not have a balcony and may not be of
the same general standard as normal twin rooms.
While there is normally a supplement for these rooms the
overall cost will usually be less than when a single person
occupies a double room. The prices we charge reflect the
costs of under occupancy of the rooms contracted to us by
the hotel, we do not mark up these supplements.
Under occupancy supplements
The prices in this brochure are usually based on a specific
number of adults sharing the accommodation as stated on
each price panel. If there are fewer adults sharing the
accommodation than the number stated, supplements will
have to be paid. These supplements are called “under
occupancy” supplements and are indicated at the bottom of
each price panel where relevant. The under occupancy
supplements shown are ‘from’ amounts, per person per
night, and may vary depending on date of travel. Unless
otherwise stated, under occupancy supplements are payable
per person per night. Please note that infants do not count
How many nights are spent in your
accommodation?
Your check-in time and departure (check-out) time, is likely to
be determined by the times of your flights. If you leave the
UK on a night flight between 00:01 and 04:00 hours, the day
of departure is deemed to be the previous day. In some
cases, depending on your flight times, you may arrive at your
accommodation in the early hours or during the morning.
Your accommodation should be immediately available to you,
and in this case this is classed as the first night of your
holiday. If you leave the UK after 04:00 hours, arriving in
resort the same day, your accommodation will usually be
available from between 12 noon and 4pm. In all cases, delays
may occur with check-in whilst your room is prepared for
you.
Guests are normally required to check-out of rooms at the
internationally recognised time of 12 noon on the last day of
the holiday. However, there are some areas where a 10am
vacating time is operated. On occasions there may be
several hours to wait before the departure of your flight
home. In such cases a room may be made available for
changing and storing luggage. Sometimes hotels will let you
keep your room but they are entitled to make a charge. This
is not normally possible with apartments. If you are on Half
Board, Full Board or All Inclusive it is possible that you may
lose a meal owing to your own particular flight times.
Accommodation maintenance
Certain accommodation featured in this brochure is
operational all year round. From time to time it will be
necessary for certain facilities to be withdrawn for general
maintenance purposes. Water and electricity suppliers may
be interrupted whilst this essential maintenance is
undertaken.
Cleaning
The standard and frequency of cleaning and linen change can
vary from resort to resort and property to property
depending on general standards in resort and the rating of
your accommodation.
Other guests
We do not have exclusive use of all properties featured in
this brochure. It is possible, therefore, that there may be
guests from other countries and of mixed age groups at your
accommodation. Many hotels we feature do operate
corporate conference facilities and there may be occasions
where business meetings are taking place during your stay.
TV Channels
Many hotels we feature have satellite or cable TV shown in
rooms, we recommend that you use the same care and
supervision with children watching TV as you would at home.
Some channels may be of an adult nature. Where televisions
are advertised we cannot guarantee the availability of
English-speaking channels.
Our hosts also have the advantage of being flexible in their
meal preparations. If you have any special dietary
requirements, be it a vegetarian option or a special favourite
for the kids, we will do our best (within reason!) to
accommodate you (even if the dietary requirement is egg
and chips!). It is also possible to pre-book a special dietary
pack for £35 per person. This pack is suitable for ceoliacs,
those requiring a gluten-free diet and those with specific
allergies. Visit neilson.co.uk/chalets for more details.
Children in chalets
Children under 12 years old are welcome in all of our chalets
but only when part of a group booking the whole chalet.
Our experienced chalet hosts endeavour to provide balanced,
healthy menus for younger guests, or simply smaller portions
of what Mum and Dad are eating. It really is down to what
your family would prefer, and this goes for meal times too.
Please Note: In chalets or cabins without 3 or 4 bedded
rooms, we will allow one discounted child place in units with
8-13 beds, or two discounted child places in units with 14
beds or more. Children cannot receive a child discount in
conjunction with free places. Discount applies to the basic
holiday price only, all other supplements and charges still
apply. Further information and booking conditions can be
found on pages 315-317.
Children of all ages are accepted in all Neilson Lodges &
Neilson-run hotels on all dates.
Things to note
• Smoking is not permitted inside any of these properties.
• A limited reception service is provided, usually between
08.00 and 09.30 and from 16.30 to 18.00. In addition to
these times staff are on hand to provide assistance.
• Room service is not available.
• Neilson-run hotels have their own bars. Local licensing laws
prohibit the consumption of duty-free and bought-in alcohol
in the public areas.
• In Chalets, footwear is to be indoor shoes or slippers only so please make sure you pack something comfortable.
• Our Neilson-run hotel does not feature in local Tourist Office
publications and are not subject to official classification.
This is because they are generally leased by us for the
entire season and run exclusively for our guests.
• Large multi-bedded rooms in chalets which are significantly
more spacious than others in the same unit have been
priced on the basis of 3 or 4 people sharing. This means
that underoccupancy supplements will apply if just 2
people book these rooms.
• Bedrooms with two distinct sleeping areas are priced on
the maximum occupancy of the room; underoccupancy
supplements will apply.
Spa & Wellness
Admission & Opening Times
An admission fee may be payable and treatments cost extra.
Generally opening hours are between 10:00 & 18:00 most
days and close for lunch anywhere between the hours of
12:00 & 14:00. You are recommended to visit the centre
soon after you arrive in resort to arrange convenient times for
treatment(s).
Health
Although spa treatments are regarded as safe they are not
always suitable for everyone. Conditions such as high blood
pressure, poor circulation, deep vein thrombosis & heart
disease may not be conducive to spa treatments. Similarly if
you have recently had an operation, are pregnant or taking
medication, you may not be able to have some treatments.
We recommend you check with your GP if any of the above
or similar applies and you wish to undergo spa treatments.
Spa - general rules
Many Centres stipulate some or all of the following:
• Arrive with plenty of time before your treatment is due to
start
• Do not bring valuables, as management cannot be held
responsible for loss or damage
• Mobile telephones are not permitted
• Where treatments involve water, guests are expected to
bring their own swimwear
• Certain treatments may include a medical consultation as
part of the treatment; this is to ensure you do not suffer
from any medical conditions that may be incompatible
• Drink plenty of water before and after hot tub/sauna/steam
room visits
• Children under 18 are not usually accepted at spa centres
• Some hotels may restrict access to pools for younger
children.
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Nudity
Please note that nudity is the norm in most saunas & steam
rooms in Europe & Scandinavia and sometimes within the
spa centre as a whole. Clothing/swimwear inhibits circulation
and may overheat the skin in saunas etc and synthetic
fabrics can breed bacteria; for this reason you may be
requested to remove either your clothing or yourself from
these facilities by concerned fellow users or staff.
Before you go
Health Precautions
Health facilities, hygiene and disease risks vary worldwide.
You should take health advice about your specific needs as
early as possible. Sources of information include the
following websites: fco.gov.uk, www.hpa.org.uk and
www.nathnac.org, your General Practitioner or a specialist
clinic.
Whilst many Western European and North American
destinations currently have no compulsory inoculation
requirements, advice about destinations can change.
Customers travelling to worldwide destinations are
recommended to seek advice from the sources mentioned
above and, where recommended, obtain vaccinations or
tablets for protection.
If you are visiting a European Union (EU) country you should
obtain a European Health Insurance Card (EHIC) and take it
with you when you travel. The EHIC can be obtained free of
charge by completing an application form available from main
Post Offices and from www.dh.gov.uk/travellers. Please
note, the EHIC is in addition to Travel Insurance, not instead
of it.
Travel Advice
The Foreign and Commonwealth Travel Advice Unit issues
and frequently updates advice for those travelling outside the
UK. The advice includes general warnings and specific
information for the benefit of travellers. Ask your travel agent
for details of any current advice for the country or countries
which you plan to visit when you book your holiday. You are
also advised to check this information before you go by
accessing the latest Travel Advice on www.fco.gov.uk,
alternatively e-mail [email protected] or
telephone the Foreign Office Travel Advice Unit on 0845 850
2829.
Travellers with reduced mobility or disability
• Overseas Accommodation and Overseas Transport
Arrangements - The majority of overseas accommodation,
overseas transport (including transfers) and other holiday
services provided overseas are not equipped to cater for
the needs of many disabled holidaymakers. Furthermore
the natural terrain and the layout of some resorts can
sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the
appropriate enquiries are made about the suitability of
particular accommodation, resorts, transport and services,
and that you are fully satisfied you have made the correct
choice before you book and confirm your holiday. Please
note: if special arrangements need to be made for you an
extra charge may have to be levied, this may be the case
either before you go or when you arrive in resort. We cannot
be held responsible if you fail to tell us about special
needs/requirements that will affect your holiday experience
and this means we will not compensate you.
For customers who require support or advice prior to
booking, please contact our Special Assistance Team on
0800 107 3409 who will contact our suppliers for further
information.
• At the Airport and Onboard Your Flight - If you have a
disability, reduced mobility or special need that you require
assistance with, either at the airport or onboard the aircraft
please let us know as soon as possible. We would like to
know if you have a preexisting medical condition or recent
injury, so that we can answer any questions and ensure
there are no concerns about your fitness to fly. Please
speak to your travel agent or call our Special Assistance
Team on 0800 107 3409 and we will pass details onto the
relevant airline and airport. If you do not request this in
advance the airlines and airports cannot guarantee that this
service will be available, as there is a limit on the number
of passengers with reduced mobility and the number of
wheelchairs the airline is able to assist on the day with no
pre-notification. We recommend you contact us at the
earliest opportunity, we need information regarding your
need for assistance no later than 48 hours before
departure, so we can inform the responsible Managing
Body at the airport(s) and your airline. If your booking is
made later, the airport/airline will make all reasonable
efforts to provide the service required but cannot
guarantee that this can be done successfully. Please let us
know if you need any assistance at the airport or onboard
the flight, such as, if you use a wheelchair, if you are
visually impaired or require use of oxygen. Also, please
note that if you are not self-reliant (capable of taking care of
all your physical needs independently in-flight), a carer must
travel with any passenger who does not meet the DFT
(Department for Transport) code of practice definition of
self-reliance. The carer must purchase a ticket at the same
time. You can find more information about travelling with a
disability or reduced mobility on our website:
www.thomascook.com. If you are flying with Thomas Cook
Airlines you can also refer to
www.thomascookairlines.co.uk. Alternatively please
discuss your requirements with your travel agent or contact
our Special Assistance Team direct on 0800 107 3409 and
we will be pleased to help you. (This is a dedicated number
for special assistance enquiries and we are unable to
transfer calls to other departments).
Currency and money
Most people travel with cash, traveller’s cheques and a credit
card, usually because it’s the safest, most time and
cost-efficient way of carrying travel money. Visa or
Mastercard are probably the most widely accepted cards
abroad, so it is best to decide which you wish to take and
leave any others behind in a safe, secure place. Take most of
your paper money in traveller’s cheques - your credit card
may give you access to local currency, but it could be at a
high rate of interest and exchange rates may be poor. You
should take some local currency so you don’t have to worry
about exchanging money when you arrive. You might need
some cash for a taxi or tipping. Always make use of hotel
safety deposit boxes, and wherever in the world you’re
travelling - never carry around large amounts of cash.
Passports and visas
Names: at the time of booking please ensure you supply
your first name and surname, (as they appear on your
passport) as both of these must be stated on your flight
ticket. This will reduce confusion and delays at check-in,
especially when travelling to the USA. It is anticipated that
customers could face more queries and delays as more
countries introduce Advance Passenger Information
systems. You may not be able to travel and insurance may
be invalid if the name on your passport and travel documents
don’t match.
If, after booking a holiday but before travelling, any member
of your party changes their name, e.g. as a result of getting
married, we must be notified immediately so that we can
make the necessary changes to your holiday documentation.
Children: are required to have their own passport.
The following information applies to British Citizen’s holding a
UK passport issued in the UK. Non-British Citizen passport
holders or British Citizens holding a UK Passport issued
abroad or holders of British Subject Passports should contact
the appropriate consulate or embassy for clarification.
Please note, both passport and visa regulations can change
and you should therefore check with your travel agent or the
relevant embassy well in advance of travel. It can often take
some time to obtain a visa, so you are advised to apply in
plenty of time.
Your responsibility: It is the responsibility of passengers to
ensure, for the travel to be undertaken, they have valid,
acceptable passports, any required visa, any other
documentation and, where asked for have submitted
advanced passenger information in advance of travel to the
tour operator/airline as appropriate. You must be able to meet
the entry requirements for both your final destinations and
any stop-off points en-route. Passengers without the correct
documentation, or who have included incorrect information
with any visa application or advanced passenger information
submitted may be refused carriage. Airlines and/or Border
Control Authorities have absolute discretion over refusals of
carriage, departure from or entry into any country. We will
hold the passenger entirely responsible in the event they are
not approved for travel or where entry to a country is refused
due to any failure to satisfy the requirements of the Airline or
Border Control Authority. Where entry is refused, fines or
other financial penalty may be imposed on or by the airline
and the passenger(s) concerned will be required to
immediately return to their country of departure. Any
passenger who travels without the required
passport/visa/other documentation is solely responsible for
and must immediately pay all fines, surcharges, other
financial penalty, costs (including the cost of their immediate
return flight) and any other sums of any description which are
incurred or imposed by the airline or incurred by ourselves.
This will be the case regardless of whether the lack of
correct documentation is spotted at the departure airport.
We can accept no liability in this situation and no
compensation, expenses, refund or other sum will be paid.
Validity: A valid passport is essential when you travel abroad.
Although your passport has been issued for 10 years (5 years
for children) you should note that some overseas countries
have an immigration requirement for a passport to remain
valid for a minimum period after the date of entry to that
country (typically 6 months). If your passport is in its final
year of validity, you are advised to check the requirements of
the destination before you make your final travel plans.
Travelling with children
Single parents or other adults travelling alone with children
should be aware that some countries require documentary
evidence of parental responsibility before allowing lone
parents to enter the country or, in some cases, before
permitting the children to leave the country. For further
information on exactly what will be required at immigration
please check the FCO website or contact the relevant
Embassy of the country you are travelling with.
How to contact the Passport Service
General passport enquiries should be directed to the Identity
and Passport Service. Please visit their website:
www.direct.gov.uk/passports or telephone: 0300 222 0000
Apply early: If you need to apply for a passport or renew an
expired passport, you should do so well in advance of travel
and at least four weeks before. (If you are 16 or over and
have never had a passport in your own name, you should
apply for one at least six weeks before your holiday. The UK
passport service has to confirm your identity before issuing
your first passport and will ask you to attend an interview in
order to protect your identity). Visit www.ips.gov.uk
Advanced Passenger Information - API
Under the UK Government ‘e-Borders’ scheme, Tour
Operators and Airlines are required to collect biographical
information contained in the section of your passport that
can be read by machine (such as name, passport number).
We refer to this as your advance passenger information and
will pass this onto the e-Borders programme both prior to
your departure from a UK Aiport to an overseas destinations,
and on any journey to the UK.
We are legally required to collect your advance passenger
information – for details visit the UK Border Agency website:
IT’S A RESPECT THING
Our philosophy is simple really – we love to get out there and do our thing on the mountains. So
it’s natural to respect the environment, after all it’s our playground and we want to protect it for
future generations. The Travelife initiative is just one way in which we aim to limit the effects these
holidays have on the environment.
For further information on our Responsible Business Policy
TRAVELIFE SUSTAINABLE HOTELS
and other initiatives currently being undertaken by Neilson,
The European Union has funded this independent initiative
please see neilson.co.uk/responsibletravel or email
to help tourism businesses work in a sustainable way,
[email protected]
covering responsibility to the environment, employees and
This brochure is also available as a paper-free downloadable
local communities. It is supported by the Federation of Tour
PDF from our website. You can help too, by recycling it or,
Operators in the UK and its members – which include
even better, passing it on to a friend when you’re finished!
Neilson. We send communications to all our suppliers
about initiatives from Travelife and encourage them to
adopt the Travelife standards.
312
When you have finished with this brochure
please recycle it
8/11/12
10:20
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www.ukba.homeoffice.gov.uk. For some destinations this
will be obtained at the airport but for others we will ask you
to provide the information at least 7 days before you travel.
Please visit website www.thomascookapi.com for
information on the latest countries where this applies. If you
are flying with a scheduled airline, please visit the airline’s
website for details of any Advanced Passenger Information
they require. Please also carefully note any instructions about
Advanced Passenger Information on your confirmation
invoice or tickets. The UK Broder Agency, e-Borders
programme is a legal direction to which all transport carriers
must comply, failure to provide the required data may result
in carriage being denied.
Your safety and wellbeing on holiday
Your health and safety is of paramount concern to us,
especially if children are involved. In addition to monitoring
the hygiene and safety standards in all the hotel and
apartments that we use, it is appropriate that we bring to
your attention the need for you to be careful and to take
necessary precautions whilst overseas and we need your
help and cooperation with this. We would ask you to pay
close attention to the following information, together with
any other information we, our agents or suppliers, provide to
you before you go, during your flight and when you arrive in
your destination and at your hotel. It is most important that
you familiarise yourself with this information and any other
information you are given or on display, because not only do
we want you to have a great holiday but we want you to
have a safe holiday.
Swimming pools and water features: some of our hotels and
apartments welcome local people and other holidaymakers
not residing at the property to use the swimming pool and
facilities within the accommodation. This can lead to pool
areas becoming busy at times, for example sunbathing
space and available sunloungers may become limited. Please
make use of the pool shower facilities before swimming this helps to prevent any potential infections and helps to
keep the pool clean.
Many holidaymakers can enjoy slides and flumes. Therefore,
we would like to bring your attention to the following
important safety information:Hotel's policies on lifeguards and supervision of water slides
may vary and qualified lifeguards may not be present at all
hotels/apartments or at all times. You should familiarise
yourself with the pool, layout, depths and presence of any
lifeguards before you or anyone travelling with you uses the
facilities. Children must always be supervised by a
responsible adult. Age and height restrictions may apply.
Avoid swimming into and ensure landing areas are vacated
quickly. Some slides and water features will not be suitable
for weak swimmers, if you are pregnant or have certain
medical conditions. Please check carefully before using the
facilities. All notices and pool rules for safe use of the slides
and water features must be observed at all times. Slides and
facilities may not be operational on all dates throughout the
season. Never use the slides or water features when closed.
Never use the slides or water features if you have been
drinking alcohol.
Overseas Safety Standards: Regrettably the safety standards
and regulations overseas may not be of the same level that
we enjoy in the UK. For instance, the design and height of
balconies may differ. The setting and enforcement of local
regulations is a matter for the Authorities of the country and
the foreign supplier of the services concerned. We are
working with hoteliers to improve standards wherever
possible. You should familiarise yourself with fire procedures,
including emergency exits in your accommodation, the
swimming pool(s) area and any unfamiliar cooking
appliances. If in doubt, ask your representative or an
appropriate member of staff.
Children: Children must be supervised by you at all times,
especially near water, on balconies or in unfamiliar buildings
and surroundings. For safety reasons, it is recommended
(and occasionally compulsory) that children up to the age of
14 wear helmets when participating in any piste activity in
your ski resort. Helmets are available to hire in the resorts please ask your Neilson representative for details of your
nearest equipment hire centre.
Stomach Upsets: It is still a relatively common occurrence to
suffer gastric illness when travelling abroad and being
exposed to a different environment. There are many ways
you can reduce the possibility of being affected, such as, not
eating undercooked food, avoiding ice in drinks, ensuring you
drink plenty of bottled water and avoid over exposure to cold
winds and sun.
Out and About: Due to rough terrain, uneven surfaces and
ice, we recommend that you are extra careful and vigilant
when visiting sites of interest and crossing roads. Crimes
against people and property are a fact of life throughout the
world and you have the same responsibility for your own
safety as you do at home. In some places the local police
may not be very cooperative or interested when you report a
theft or need insurance confirmation so always take care of
your property.
Your resort
Our service
We are proud that our Representatives are the best in the
business. They are thoroughly trained in making sure that you
have a great holiday, added to which they are local experts
and their knowledge is at your disposal.
They are trained to know when they are not wanted – so if
you want to do your own thing while you’re on holiday they’ll
be perfectly happy to leave you alone.
Our Representatives are always on hand in person or by
phone to help sort out any particular problem whilst you are
on holiday. If you have a complaint they will need to know
about it and will do their best to solve the problem on the
spot and minimise any inconvenience. This will also help us
to improve the holiday experience for all our customers.
There may be times when your Representative is unable to
solve a particular problem immediately. While appreciating
that this may be upsetting for customers, we do expect our
customers to behave in a reasonable manner towards our
staff. Consequently, should any customer act in a threatening
or intimidatory manner towards our staff, we shall have no
hesitation in taking appropriate legal measures.
Resorts
In low season, resorts can be quiet with some facilities in
limited supply, whereas in high season the resort is sure to
be full, with facilities in full swing. However, there may be
occasions where hoteliers or providers of services withdraw
a facility temporarily or otherwise due to lack of demand,
especially at the start and at the end of season.
Resort development
Some of the destinations in this brochure are still being
developed and even in more established resorts there is
often a possibility of building work taking place. If in our
opinion this is likely to affect your booked accommodation,
we will tell you at the time of booking or, if you have already
booked, you will be contacted before departure if there is
time. Please refer to the Booking Conditions, section A5
‘Circumstances beyond our control’ - page 315.
Local information
Please note that areas surrounding your holiday
accommodation do not form part of your package holiday and
have not been inspected. These include for example the
pistes, roads and mountains. You are responsible for taking
reasonable care for your own safety and the safety of your
party. Local events, religious festivities and public holidays
are likely to influence the provision of services and facilities
within the hotels and around holiday resorts at certain times.
To purchase or consume alcohol in USA you must be aged
21 or over. Generally, if you do look under 30 years old you
will be asked for ID, so you should always carry photo
identification with you that details your date of birth.
Sporting activities in resorts
We refer to a number of activities within the brochure, these
are neither owned or operated by us and we cannot
guarantee that they are maintained or operated with the
customer's safety in mind. We would ask that you take all
reasonable precautions to protect yourself and your party
whilst on holiday and would recommend that you only use
companies who demonstrate good safety practices. You
should ensure activities you wish to take part in are covered
by your own holiday insurance. Some activities may be
considered to be hazardous pursuits by some insurance
companies.
General information
ABTA - The Travel Association
Thomas Cook Tour Operations Ltd and Thomas Cook
Scheduled Tour Operations Ltd are both members of ABTA
with membership numbers V6896 & V2185. ABTA members
help holidaymakers to get the most from their travel and
assist them when things do not go according to plan. We are
obliged to maintain a high standard of service to you by
ABTA’s Code of Conduct. For further information about ABTA,
the Code of Conduct and the arbitration scheme available to
you if you have a complaint, contact ABTA, 30 Park Street
London SE1 9EQ Tel: 0203 117 0500 or look at
www.abta.com
Early and late season/peak dates
During local or national holidays abroad, you may find
facilities like ski schools & shops are closed or have limited
opening / operating hours. If visiting a specific place is
important to you, call your destination’s local tourist office
direct. You may find certain facilities, such as restaurants or
nightclubs, closed during your stay, perhaps for redecoration.
These closures may affect facilities in your accommodation
as well as in the resort, especially early and late in the
season. At the beginning and end of the season some ski
lifts may not be open and ski and public bus services may
not be fully functional. If you are free to travel at any time and
not tied to school holidays we would recommend that you
avoid peak dates such as half term as many resorts are
extremely busy.
Financial Protection
When you buy an ATOL protected air package or flight from
us you will receive a confirmation invoice from us (or via our
authorised agent through which you booked) confirming your
arrangements and your protection under our Air Travel
Organiser’s Licence numbers 1179 and 0606. In the unlikely
event of our insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further
information visit the ATOL website at www.atol.org.uk.
Where you book a package holiday from our
brochure/website which does not include a flight, we provide
security by way of a bond held by ABTA. If you book
arrangements other than a package holiday from us, the
financial protection above does not apply.
Photography and maps
While we make every effort to ensure that the piste/resort
maps shown in this brochure are up to date, they are
included to give you an indication of the ski area available.
We cannot guarantee every lift and run represented. Please
check the official resort website or with the lift company in
resort. Some of the atmospheric photography shown in
conjunction with particular accommodation and resorts
advertised in this brochure (e.g. kids playing in the snow or
close-up in a pool) was shot on location and not at the
accommodation or resort concerned. Thank you to the
following suppliers who have provided us with imagery to
use within the brochure: Andorra tourist board, Grandvalira,
Vallnord, Innovation Norway (and their photography partners),
Skistar, Visit Norway, Sweden Image Bank, Süd Tirol tourist
board, Travel Alberta and the Canadian Mountain Resorts of:
Whistler, Big White, Silver Star, Panorama & Revelstoke.
High altitude ski areas
We classify any resort with a skiing altitude of 2400m or over
or an area which has access to Glacier skiing as ‘High
Altitude’.
Telephone calls
To ensure we consistently deliver excellent customer
service, telephone calls to Thomas Cook’s UK offices may be
recorded. Calls to 0845 numbers are charged at 5.2p per
minute and calls to 0871 numbers are charged at 10.3p per
minute (from BT fixed lines, mobile and other providers
charges may vary).
Smoking
Restrictive legislation against smoking in public places is
becoming increasingly common in destinations worldwide.
You may find your holiday resort operates enforced smoking
restrictions in areas including, but not limited to, enclosed
public areas such as bars, pubs and restaurants. Fines may
be imposed for breaching regulations. To find out more visit
the FCO website www.fco.gov.uk
Driving
Laws, licensing requirements and age limits vary throughout
the world. We recommend you check with your travel agent,
or the relevant embassy or consulate.
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Travel information
Charter and scheduled flights
You may not like the idea of early flight times, but in our
opinion it is well worth the early morning start! It means you
get to resort in time to get your equipment fitted and an extra
evening to relax and enjoy the après-ski
Charter flight options and the effect on your
holiday price
The flight you choose will influence the price you pay for your
holiday. The holiday price will vary:
1. Due to where you fly from, on what day, at what time, and
2. Due to the time of year and the seasonality of your
departure date (see table below for travel periods).
We have introduced a new holiday pricing system which has
changed the way our prices appear on our reservations
system, website and confirmation invoices.
In the past, to account for the price variations mentioned
above, we have included flight supplements on our flight
pages which will have also been clearly displayed before
booking and on your confirmation invoice. However, due to
our new pricing system, the basic holiday price for your
chosen accommodation and flight will no longer be broken
down on our reservations system, website or on your
confirmation invoice. This means all price variations (as
detailed above) resulting from the flight you choose will
automatically be included in the basic holiday price you are
quoted.
We know how important it is for you to have an indication of
the extra costs that may apply for your chosen flight,
therefore on the short haul flight table shown we have
included the minimum price increase (previously referred to
as flight supplements) you can expect to be included in your
holiday price when you book your holiday. These amounts are
subject to change, please refer to our website or check with
your Holiday Advisor for the latest prices. Extra leg-room seat
supplements and other optional services (such as seat
selection and internet check-in) are additional to your holiday
price.
Important information
Please read important information on pages 302-314. The
holiday price when you book (including any minimum costs
indicated on these flight pages based on your flight selection
and date of travel), is subject to change. The latest holiday
prices will be confirmed at the time of booking. All flight
details are subject to change, full flight information can be
confirmed by your travel agent or on the holiday booking
function on our website.
The air holidays and flights in this brochure are ATOL
protected by the Civil Aviation Authority. Our ATOL numbers
are 1179 and 0606. The price of your holiday includes the
amount of currently £2.50 per person as part of the ATOL
Protection Contribution (APC) we pay to the CAA.
Pre-bookable airport services
Airport hotels
Airport Hotels - take the strain out of your journey and check
in to an airport hotel the night before you travel. Rooms are
guaranteed for late arrivals, allowing you to travel to the
airport the night before, making it a perfect way to start your
holiday.
UK Airport Parking
Pre-book your airport parking and save time & money. We
have negotiated competitive rates for on-site or off-site
parking at 26 UK airports. Prices include complimentary
transfers where the airport terminal is not within walking
distance.
UK Airport Lounges
Relax in an Airport Executive Lounge and start your holiday in
comfort where you will enjoy a choice of soft drinks, tea,
coffee, alcoholic beverages (excluding champagne), snacks,
newspapers and magazines. Generally not available to
families with children under the age of 12.
For further information on any of the above and to book call
0845 070 3460 or visit www.neilson.co.uk/essentials
Financial protection
All the flight inclusive holidays in this brochure are financially
protected by the ATOL scheme. The price of your holiday
includes the amount of £2.50 per person as part of the
ATOL Protection Contribution (APC) we pay to the CAA.
Our ATOL number is 1179 and 0606. From 1 October 2012,
you will be supplied with an ATOL Certificate. Please ask
for it and check to ensure that everything you booked
(flights, hotels and other services) is listed on it. Please see
our booking conditions for further information or for more
information about financial protection and the ATOL
Certificate go to:
1179
www.caa.co.uk/ATOLCertificate
302
Departure airport
Flight
Airline
Transport
Departure Outbound departure Return arrival Flight supplement
duration
code
code
day
time (UK)
time (UK)
from
FLIGHTS TO LLEIDA (ILD) FOR:
Andorra: Arinsal, Pas De La Casa, Soldeu & El Tarter. Spain: Baqueira Beret
Belfast
2hrs 50mins Thomas Cook
60D00
Sunday
0605
1235
£25
Birmingham
2hrs 25mins
Flybe
20D00
Sunday
0800
1945
£20
Bristol
2hrs 25mins
Flybe
10D00
Sunday
1415
1315
£25
Gatwick
01D00
Sunday
0840
1250
£10
Manchester
30D00
Sunday
0530
1825
£20
FLIGHTS TO INNSBRUCK (INN) FOR:
Austria: Galtür, Mayrhofen, Niederau, Oberau, Obergurgl & Hochgurgl, Seefeld, Sölden, Söll & St Anton
Italy: Arabba, Livigno & Selva
Birmingham
2 hrs
Flybe
20W24
Saturday
1100
1600
£20
Gatwick
1hr 50mins Thomas Cook
01W24
Saturday
0555
1055
£0
Manchester
30W24
Saturday
0610
1140
£20
FLIGHTS TO SALZBURG (SZG) FOR:
Austria: Ellmau, Katschberg, Kitzbühel, Rauris, Saalbach & Hinterglemm, Söll, Zell Am See & Kaprun
Birmingham
2hrs 5mins
Flybe
20W02
Saturday
1100
1600
£20
Gatwick
01W04
Saturday
0600
1110
£0
Manchester
30W04
Saturday
0720
1250
£20
FLIGHTS TO SOFIA (SOF) FOR:
Bulgaria: Bansko & Borovets
Bristol
3hrs 20mins
Balkan
10Y94
Saturday
1330
1230
£25
East Midlands
3hrs 20mins
Balkan
21Y94
Saturday
1320
1220
£25
Gatwick
01Y94
Saturday
1300
2030
£0
Manchester
30Y94
Saturday
1315
2115
£20
FLIGHTS TO CALGARY (YYC) FOR:
Canada: Banff, Fernie, Jasper & Lake Louise
London Heathrow
8hrs 25mins
Air Canada
Daily
London Heathrow
8hrs 25mins British Airways
Daily
FLIGHTS TO VANCOUVER (YVR) FOR:
Canada: Whistler
London Heathrow
9hrs 35mins
Air Canada
Daily
London Heathrow
Daily
FLIGHTS TO MONTREAL (YUL) FOR:
Canada: Mont Tremblant
London Heathrow
6hrs 30mins
Air Canada
Daily
London Heathrow
Daily
FLIGHTS TO GENEVA (GVA) FOR:
France: Avoriaz, Chamonix, Courchevel, Flaine, Les Menuires, Méribel & Mottaret & Val Thorens
Gatwick
01X60
Saturday
0750
1240
£0
Manchester
30X60
Saturday
0725
1250
£20
FLIGHTS TO GRENOBLE (GNB) FOR:
France: Alpe d'Huez, Courchevel, La Plagne, Les Arcs, Les Deux Alpes, Les Menuires, Méribel & Mottaret, Tignes, Val d'Isère & Val Thorens
Birmingham
20X90
Saturday
0600
1055
£20
Gatwick
01X92
Saturday
0645
1125
£0
Manchester
30X90
Saturday
0720
1245
£20
FLIGHTS TO TURIN (TRN) FOR:
France: Montgenèvre & Serre Chevalier
Italy: Bardonecchia, La Thuile, Sauze d'Oulx & Sestrière
Birmingham
1hr 35mins
Flybe
20R80
Sunday
0535
1055
£10
Gatwick
01R82
Sunday
0625
1110
£0
Manchester
30R80
Sunday
0600
1200
£0
FLIGHTS TO VERONA (VRN) FOR:
Italy: Passo Tonale
Manchester
2hrs 15mins
Monarch
30R22
Saturday
0900
2005
£20
FLIGHTS TO OSLO (OSL) FOR:
Norway: Geilo
Gatwick
2hrs 15mins
Norwegian
01Z14
Sunday
1325
1845
£0
FLIGHTS TO TRONDHEIM (TRD) FOR:
Sweden: Åre
Gatwick
2hrs 35mins
Norwegian
00Z38
Sunday
0710
1400
£0
Changes to our Flight Programme
To ensure we can offer you the best choice of flights at the most popular times of the year, we may put additional flights on sale
under different flight codes not shown in the flight panel. We cannot guarantee these additional flights will not incur higher holiday
prices and details of these prices will be advised on our website or by your Holiday Advisor. When we make available stays of
beyond 7 nights, an extra flight charge of up to £399 per person may be applied to cover the expected loss we may incur from
unsold seats.
8/11/12
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Travel information
Travel information
All holidays
The timings shown in this brochure are provisional and
shown for guidance and will be submitted for approval by
UK and overseas scheduling committees. They are therefore
subject to alteration and confirmation. Our reservation
system will show the latest timings for your flight. The
latest schedule will be provided on your tickets and you
should check these as soon as they are received.
The right is reserved to substitute alternative airlines and/or
aircraft at any time. All bookings are subject to the grant of
licenses by the Civil Aviation Authority.
Transfer times
Timings quoted on resort information pages and in the back
of this brochure are approximate and may be substantially
longer, especially during local school holidays, spring breaks
or poor weather conditions. Transfer coaches may be
required to wait at airports for other flight arrivals. ‘Short
transfers’ are categorised as any journey of 2hrs or under,
based on approximate transfer times.
need to call our Pre-Travel Services Team, no later than 7
days prior to departure).
Celebrating?: If you are celebrating a birthday, or other
special occasion, you can pre-order Champagne at a charge.
Call our Pre-Travel Services Team no later than 7 days prior
to departure.
Executive Lounge Facilities: Executive lounge facilities are
available at selected UK airports, at a charge. Lounge
regulations apply, subject to opening hours. Call our
Pre-Travel Services Team, no later than 7 days prior to
departure.
Helping hand?: If you require assistance on a flight just
make your request at time of booking.
Peanuts: Peanuts can be purchased on board Thomas Cook
Airlines flights. If you suffer from a peanut allergy, call
Thomas Cook Airlines on 0844 855 0515 for a peanut-free
meal to be requested (provided you are entitled to a meal or
have paid for a meal). Thomas Cook Airlines Ltd cannot
guarantee to have a peanut-free environment onboard an
aircraft and is not able to change or modify the cabin
environment by individual passenger request
Flight Seat Only
For those with their own accommodation, return flight seats
are available at competitive prices. Some transfers can also
be pre-booked when purchasing a flight. Please call us for
details or visit www.neilson.co.uk
Scheduled flights to Canada
We offer International direct and indirect scheduled flights
to Canada from all major carriers, on all days (where
available), from all relevant UK departure airports. For up to
date information and quotes please call our team of Canada
experts who can tailor make your ideal holiday on 0845 070
3460.
Flying with Thomas Cook Airlines
Providing you with the ultimate in flexibility, Thomas Cook
Airlines are able to offer a number of pre-bookable flight
services, which should be booked no later than 7 days prior
to departure. (If you are not flying with Thomas Cook
Airlines, please contact your airline direct or consult with
your Travel Agent).
Choose Your Seat
When you book your holiday ask your travel agent (or select
online) to add the ‘Choose Your Seat’ pre-bookable service.
Prices start from just £15 return per person. This service
enables you to select your seat number at
www.flythomascook.com prior to the scheduled flight
departure date.
Internet Check-in
Customers on selected routes who pre-book ‘Choose Your
Seat’ can enjoy the benefits of internet check-in*, from 7
days prior to the scheduled flight departure date. Full details
will be included with your invoice/flight tickets or by visiting
www.flythomascook.com We know that our customers will
love this new service and expect it to be very popular, so
don’t leave it until the last minute as internet check-in may
close up to 3 days before departure for some destinations.
*Internet check-in is only available from UK only when you
pre book ‘Choose Your Seat’ service as stated above and is
subject to availability.
Please note: For both the above services, seat numbers are
subject to availability at the time of selection. Restrictions
apply depending on aircraft type, route and CAA
restrictions. Not all seats are available to reserve. Seat
numbers you choose are not guaranteed - occasionally
we may have to re-allocate seats (due to operational,
safety or security reasons) and will aim to seat you as
close aspossible to your selection. Services are bookable
on line at
www.flythomascook.com , alternatively by contacting
Thomas Cook Airlines on 0844 855 0515. A fee will apply to
a seat selection booking made through our call centre.
Extra leg Room: If you like to stretch out, you can reserve
one of the limited number of seats offering additional leg
room, prices start from only £17.50 per person per flight.
Short Haul flights are under 3 hours duration: Medium Haul
flights include: Bulgaria. Long Haul flights are 7 hours and
over.
Company and Civil Aviation Authority regulations apply. If
you are travelling with another airline, ask your travel agent
for details of other airlines services.
Dietary requirement meals/snacks: If you are entitled to a
meal or have paid for a meal, Thomas Cook Airlines can offer
a range of meal options, including children’s, vegetarian,
vegan, diabetic and gluten-free. Please reserve at the time
of booking – ask your travel agent to book via Finishing
Touches on Viewdata. (Within 10 days of departure you
Non-Thomas Cook Airline flights
If you are not travelling on a Thomas Cook Airlines flight, the
services may vary between airlines. Please check with us or
your travel agent for details of the services on board other
flights.
Please also note however that the flight information shown
in our brochure may change after publication. Occasionally it
is necessary to change the airline used which may mean a
flight shown as being operated by Thomas Cook Airlines is
substituted by another airline. In the unlikely event this
happens, we regret the same services cannot be offered on
other non-Thomas Cook flights, either by ourselves or the
airline you fly with and you will not be entitled to any
compensation. If you have paid a supplement for an
upgraded service, this will be refunded.
All Flights
Long haul flights: Time differences from the UK to North
America mean that your flight will arrive up to 6 or 10 hours
behind UK time. Also, flights to the West often arrive back in
the UK, the day after they depart. For example: a flight
departing from Calgary on a Saturday afternoon, arrives in
the UK on the Sunday morning. Please bear this in mind
when looking at flight times on the flight pages. Any long
haul flight is a tiring experience, although there are steps
you can take to make your journey more pleasant, such as
drinking plenty of water and wearing comfortable clothes.
For heightened in-flight comfort, you could take a Premium
Cabin upgrade, which are available on certain flights, just
speak to the reservations agent when booking.
Carriage of infants (0-24 months)
Infants must be over 6 weeks (2 weeks with Thomas Cook
Airlines) to travel by air and must either sit on an adults lap
or occupy a car seat (infants must be at least 6 months to
occupy a car seat). If choosing to sit the infant on an adult’s
lap, please see Child Price Conditions (Your Holiday Price
section) for prices. If choosing to occupy a car seat, we
recommend you contact the relevant airline for regulations
for the car seat. Customers choosing this option will need
to book a flight seat for the infant. The price of a seat for an
infant will usually be the adult seat only price (but there may
be discounts available). It is an airline regulation that children
aged 2 or over must occupy a seat. Children aged 2 or over
on the RETURN flight must pay the appropriate child price
of the holiday.
Infants Baggage Allowance on Thomas Cook Airlines flights:
An allowance of 10kgs is available for infants flying with
Thomas Cook Airlines - baggage must contain specific
infant necessities such as nappies, bottles and baby
accessories and this may be packed as part of adult
baggage/luggage or can be packed separately.
Carriage of unaccompanied minors (under 16 years)
Thomas Cook Airlines will not accept children under the age
of 16 years unless accompanied by an adult. Other airlines
we use have similar restrictions, it is your responsibility to
make appropriate enquiries with the airline direct before
making a booking.
At the airport
Ski and snowboard carriage
Carriage of skis and snowboards is strictly limited on flights.
The cost to pre book ski carriage at the time of booking your
holiday is £35. If you chose to book this at the airport with
our representatives, the cost will be £50 (subject to
availability as space can not be guaranteed).
For each ski/snowboard carriage paid, only 1 pair of skis &
boots or 1 snowboard & boots may be carried, with a
maximum total allowance of 15kgs. We do not allow 2 sets
of skis or snowboards to be placed in any one bag.
Should you wish to use one large ski/snowboard bag or
hard case to carry both your equipment and personal
belongings together, this may not exceed 30kgs due to
weight and lifting restrictions. Ski carriage must still be paid
and no other luggage may be checked in (with the exception
of your boot bag which falls within the 30kgs maximum
weight allowance). Ski or snowboard boots may not be
carried on to the plane as hand luggage, they must be
checked in as hold luggage.
Passengers who pre-book carriage of their skis and
snowboards are guaranteed that in the event they are off
loaded (due to aircraft weight restrictions), the booking fee
will be refunded and the skis/snowboard will be forwarded
to your resort at no extra cost. Should this not be practical,
quality skis/snowboard will be provided in resort for the
intervening period (one set per fee paid). For this reason,
we do not recommend that you use a large ski/snowboard
bag or hard case to carry both your equipment and clothing
together as we do not replace clothing.
Important note: You are responsible for the airport storage
and costs of any equipment refused passage due to failure
to pre-book aircraft space for your skis or snowboard.
Please note: On scheduled flights, skis/snowboards count
towards your total baggage allowance.
Check-in
The following information is designed to help you complete
the airport check-in process as quickly as possible.If you fail
to check in on time, the airline is entitled to refuse to allow
you to board the flight. We cannot accept responsibility if
such a situation arises and, whilst we endeavour to assist in
making alternative travel arrangements to your resort, any
cost or loss incurred as a result will be your responsibility. If
you fail to check in at all for your flight from the UK, we
retain the right to cancel any other arrangements you have
booked with us and you will be unable to use your return
flight to the UK.
No refund can be made for any unused arrangements.
When you arrive at the check-in desk for your flight, you will
be asked for your ticket, passport and baggage. If travelling
in a group, please make sure all members of your party are
at the desk. Once you have checked in, you can move
through to the departure lounge where you will find further
information, including your departure gate number.
Important notice: You must check-in at least 2 hours prior to
departure, failure to do so could result in you being denied
travel. Remember no calls will be made for your flight so
please make sure that you are at the departure gate no later
than 45 minutes before your departure time. Passengers
that are refused travel will be responsible for arranging
alternative transportation at their own expense.
Airline regulations permit the in-flight consumption of
alcohol purchased from the on-board bar service only.
Security: Please keep your luggage with you at all times.
Never carry packages or presents for anyone else.
Unattended luggage will be removed and destroyed.
Emergency Exit seats: Please note, for safety reasons we
are unable to allocate seats on emergency exit rows to
either disabled passengers or children.
Pregnancy: Regulations vary from airline to airline, but some
will refuse to carry women who will be 28 weeks or more
pregnant on the date of return travel. If you are in doubt,
please check with the airline concerned. We recommend
that you also consult your own doctor.
Fitness to fly: You may need permission to fly from your
doctor if you suffer from certain medical conditions, which
may mean you also require assistance from the airline.
Should you have any concerns about your fitness to fly and
you are flying with Thomas Cook Airlines please contact
0844 855 0515.
Baggage delays: Although handling arrangements at UK
departure points are excellent, there are occasions when
your baggage may be delayed. However, if the
recommended insurance is taken, you are covered for
emergency purchases.
Hand Baggage: The check-in agent at the airport will ask you
to show your hand baggage. Only one item of hand
baggage is permitted. If flying on a Thomas Cook Airlines
flight, this should not be over 5kg in weight or bigger than
55cm x 40cm x 20cm in size. Please check requirements
with your carrier if not flying with Thomas Cook Airlines. The
low dose X-Ray machines used at UK airports to examine
hand luggage will not affect photographic film. Hold
baggage is subject to a higher dose X-Ray inspection and
303
8/11/12
10:32
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Travel information
we suggest therefore that you pack your film in your hand
luggage. Items such as knives, scissors, tweezers and laser
pointers may not be carried as hand luggage. These should
be carried as hold baggage only. Any such items or sharp
objects will be confiscated if packed in your hand luggage.
Hold Baggage: Your hold baggage must not exceed the
stated allowance on your ticket. A charge will be made if the
stated allowance is exceeded. Baggage allowances range
from 15kg up to 25kg. Individual items of luggage must not
exceed 30kg for lifting purposes.
Medical Equipment: If you are carrying medical/mobility
equipment, you must ensure that you have adequate
insurance to cover the items for possible loss or damage.
Valuables: Please remember to pack any valuables including
money, credit cards, jewellery, keys and camera equipment
in your hand luggage and not in your suitcase.
In flight safety
Safety: the safety and welfare of passengers is of
paramount importance. While we wish to create a genuine
holiday mood, we will deny boarding or impose additional
conditions of carriage on any passenger who:
• is intoxicated and or disruptive.
• found to be smoking on board our aircraft.
• makes an inappropriate remark. Inappropriate remarks are
considered as any comment or statement made by a
person, which indicates they may be carrying a bomb (or
other such explosive device), a firearm or weapon
regardless of that person’s intent or reason for making the
comment or statement.
Although we want you to start and end your holiday on a
high note, please make sure that you keep any drinking to a
minimum before the departure of your flight. We will deny
boarding to any passenger who appears to be intoxicated or
whose behaviour we consider to be disruptive. Passengers
that are refused travel will be responsible for arranging
alternative transportation at their own expense.
We realise that some larger passengers, due to their size,
often find that aircraft seat width is insufficient for their
needs. For your own safety and comfort and that of other
passengers, you must advise us or your travel agent at the
time of booking if you know or are unsure as to whether the
seat size on the aircraft will be sufficient for your needs. If
you do require additional space, then subject to availability,
you can purchase more than one seat located side by side
or if you prefer, a wider seat in an upgraded class (where
applicable). We regret however, that due to additional costs
incurred by us, you will have to pay the full cost of all seats
required by you, plus any upgrade supplement per seat. If
you are purchasing extra seats due to your size, please
contact us or your travel agent.
Smoking: please note that whatever airline you fly with, all
UK airlines have a strict no-smoking policy throughout the
aircraft.
Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where
blood clots develop in the deep veins of the legs. Prolonged
immobility is generally thought to be the common
underlying risk factor, and thus any travel involving
prolonged immobility can result in developing a DVT. A wide
range of advice is available on DVT - you are strongly
recommended to obtain advice that will include information
on those people most at risk of DVT and how to reduce
risks when flying. Most passengers can reduce risks
through keeping circulation active by practicing in-seat
exercises, especially leg exercises, and walking around the
aircraft whenever possible. Most airlines provide details of
suitable exercises you can do and other measures you can
take to reduce risks within their in-flight magazines or
during in-flight videos and if you are flying with Thomas
Cook Airlines, please also visit
www.thomascookairlines.co.uk for further information.
More comprehensive advice can be found on the UK
Department of Health's website (www.dh.gov.uk) but if you
believe you are at a higher risk or have any concerns about
the risks or doubts about flying, you must consult your GP
before you travel.
Seat Pitch: we advise that the distance between the back
support cushion of your flight seat and the back of the seat
or other fixed structure in front of your seat will not be less
than the minimum stated in the UK Civil Aviation Authority’s
Airworthiness Notice No.64, issue 2 of the 29th October
2001 (26 inches).
Flight routing
A direct flight may touch down en-route for re-fuelling, or to
pick up and/or drop off passengers. In these instances you
are not normally required to disembark and the flight is still
considered to be a direct flight. A non-direct flight may
require a change of aircraft en-route while a non-stop flight
will take you directly to your final destination airport without
stopping.
Flight seat only
For those with their own accommodation, return flight seats
are available at competitive prices subject to availability.
Some transfers can also be pre-booked when purchasing a
flight. Please call us for details or visit www.neilson.co.uk
Self-drive value,
from just £299pp
*
Driving to the Alps is one of the cheapest ways of getting to many ski resorts,
especially if there are more than 2 of you sharing the car. France is the most
popular self drive destination but Austria & Italy are also manageable. Our prices
include a Eurotunnel passage from Folkstone with a free FlexiPlus upgrade
together with your accommodation. Take as long as you like to get to & from the
resort, all we ask is that you arrive at & leave your accommodation on the same
date as our flight arrivals.
Free Flexiplus upgrade
Further information
Your SELF DRIVE booking will include a Free
FlexiPlus upgrade giving you:
The terminal has a wide range of facilities where you can
pick up items that you may need for your journey. The train
journey time from Folkestone to Calais is just 35 minutes.
Eurotunnel operates a ticketless travel system; we will send
your 8-digit reference number with your final documentation.
Simply type this code in at the automated check-in lanes.
Please note: due to height restrictions, drivers of
motorcycles & vehicles over 1.85m cannot use the dedicated
parking spaces and thus the FlexiPlus lounge facilities.
• Flexibility to take another departure if you should arrive
early or late at the terminal.
• Priority boarding lane & dedicated check-in area.
• FlexiPlus lounge (open 6am-10pm) offering complimentary
non-alcoholic drinks & light meals. Internet, fax &
telephone services are also available.
• Dedicated parking spaces at the terminal if you are
stopping off.
Easy to book
Simply call our reservations team, let us know your preferred
departure date/time and which accommodation you would
like, we’ll advise the price and make the reservation for you.
304
Other cross channel services & approximate
driving times to resorts available, please see
neilson.co.uk/selfdrive or call for details.
*£299 per person - based on 4 people sharing a car and
staying in Flaine Apartments Flaine, France on 11th January
2014. A maximum of 9 people per crossing can be booked.
NEI_SKI_1314_1ST_301.qxp:Layout 1
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Switzerland Important Holiday Information
Flying to Switzerland
Fly Rail Luggage
Important Fly Rail Luggage Information:
Daily flights from 17 UK airports
For a small supplement, use our ‘Fly Rail Luggage’ service to
transport your luggage from your UK airport to your chosen
hotel. Simple and convenient, it’s a unique service that many
of our customers choose to add to their booking.
• Luggage often arrives the morning after your arrival which
is why we do not recommend this service to keen skiers
needing clothing early the next morning.
Direct flights to Zürich and Geneva take just 90 minutes,
depart at convenient times and are frequent and reliable
throughout the winter. As well as daily services from London
airports, Switzerland is well-served from regional UK airports.
We offer scheduled services such as Swiss International
Airlines and British Airways in addition to low cost carriers
such as Easyjet and Flybe.
Transfers to your resort
By Rail
Outbound Fly Rail Luggage
Check in your luggage at your UK airport and pick it up from
your hotel reception either later that evening or the next
morning, depending on your flight arrival time. This service is
available on all airlines flying into Zürich or Geneva to most
resorts.
Inbound Fly Rail Luggage
Swiss Railways provide an outstanding service with a
reputation for reliability. The majority of resorts have a railway
station while a few are linked directly into the rail network by
bus connections (included with your train ticket). Zürich and
Geneva airports feature railway stations within airport
terminal building which makes a very convenient way to start
your holiday. For many Swiss hotels we offer return transfers
from the resort railway station.
We offer 1st and 2nd class rail transfer options to all our
resorts (excluding cities). You will receive a detailed itinerary
with your travel documents showing information on your rail
journey e.g. timings, platform numbers, changes etc.
• Fly Rail Luggage services can only be booked in
conjunction with a rail transfer.
• Luggage does not travel with passengers so we advise our
customers to carry an overnight bag including any
medication.
For your return journey, leave your luggage at your hotel
reception ready for collection either the evening before your
departure or early morning depending on your flight time. We
will organise for your luggage to be transferred to your
departure airport and to be checked in for your flight. The next
time you see your luggage will be on the luggage carousel at
your UK airport. This service is only available when flying
back to the UK with Swiss International Airlines from Zürich
or Geneva.
• Bulky items or sports equipment weighing over 32kg will
not be accepted.
Inbound Airport Baggage
A large number of hotels featured in Switzerland offer free
nights on selected dates throughout the season; your stay
must include consecutive nights and satisfy all the qualifying
dates and details shown to benefit from this offer. Guide
prices in the price panels already include the free nights.
You may prefer a return taxi transfer, especially if you’re
travelling with ski equipment or in a group. We offer taxi
transfers to all resorts.
Where Inbound Fly Rail Luggage is not available, you may be
able to opt for Inbound Airport Baggage. This is a similar
service to Inbound Fly Rail Luggage except you will be
responsible for collecting your luggage from the Swiss
Railways counter at Zürich or Geneva airport and personally
checking it in for your flights.
Eurostar to Switzerland
Fast Baggage
Eurostar has transformed rail travel to Switzerland thanks to
faster journey times, quick check-in (up to 30 minutes before
departure) and better connections. Travel from London St
Pancras, Ebbsfleet International or Ashford International
direct to Paris Gare Du Nord. Then make one simple change
to Gare de Lyon station for your direct onward train to
Switzerland.
If you are travelling between resorts on a multi-centre holiday
you can opt for the Fast Baggage service. Leave your
luggage for collection at your hotel before 9am and we will
organise for it to reach your next destination hotel sometime
after 6pm that day.
By Taxi
• Unfortunately we cannot offer Outbound Fly Rail Luggage,
Inbound Fly Rail Luggage, Inbound Airport Baggage or Fast
Baggage to Laax, Villars, Les Diablerets, Geneva or Zürich.
Accommodation
Minimum Stay & Arrival Day Restrictions
Most of the Swiss hotels featured are subject to a minimum
night’s stay and arrival day restrictions. Please see individual
hotel descriptions for full details.
Free Night Offers
Child Discounts
In some hotels, children aged 2-5 years may be eligible to
stay for free when sharing a room with two paying adults.
Meals, flights and transfers are usually extra. We also offer
generous discounts for children up to 11 years.
Free Rail Travel For Children
Children under 15 years can travel for free on the Swiss
public transport system when accompanied by at least one
parent. We issue families with a free ‘Family Card’ to take
advantage of this great benefit.
Connections across Paris are simple. From Paris Gare du
Nord to Paris Gare de Lyon – by metro (8mins), taxi
(15-20mins) or bus (30mins).
Winter 2013/14 Flight Programme to Switzerland
UK DEPARTURE AIRPORT
UK AIRPORT CODE
AIRLINE
DAY
DATE FIRST DEPARTURE
DATE LAST DEPARTURE
ZURICH (ZRH) FOR: WENGEN, GRINDELWALD, INTERLAKEN, MÜRREN, KANDERSTEG, SAAS FEE, ZERMATT, DAVOS, KLOSTERS, ST MORITZ, ZÜRICH CITY & WINTER HIGHLIGHTS RAIL TOUR
London Heathrow
London Heathrow
London City
London City
London Gatwick
London Luton
Edinburgh
Edinburgh
Birmingham
Birmingham
Manchester
Manchester
Manchester
LHR
LHR
LCY
LCY
LGW
LTN
EDI
EDI
BHX
BHX
MAN
MAN
MAN
Swiss
British Airways
Swiss
British Airways
Easyjet
Easyjet
Swiss
BMI
Swiss
BMI
Swiss
Easyjet
BMI
Daily
Daily
Daily
Sun-Fri
Daily
Daily
Mon, Fri & Sun
Mon, Fri & Sun
Daily
Daily
Daily
Daily
Daily
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
30-Mar-14
30-Mar-14
23-Mar-14
28-Mar-14
30-Apr-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
GENEVA (GVA) FOR: VILLARS, LES DIABLERETS, GENEVA CITY, WENGEN, GRINDELWALD, INTERLAKEN, MURREN, KANDERSTEG, SAAS FEE & ZERMATT
London Heathrow
London Heathrow
London Gatwick
London Gatwick
London City
London City
London Luton
London Stansted
Belfast
Belfast
Birmingham
Bournemouth
Bristol
Edinburgh
Glasgow
Leeds Bradford
Leeds Bradford
Liverpool
Manchester
Manchester
Newcastle
Southend on Sea
LHR
LHR
LGW
LGW
LCY
LCY
LTN
STN
BFS
BFS
BHX
BOH
BRS
EDI
GLA
LBA
LBA
LPL
MAN
MAN
NCL
SEN
Swiss
British Airways
British Airways
Easyjet
Swiss
British Airways
Easyjet
Easyjet
Easyjet
Jet2
Easyjet
Easyjet
Easyjet
Easyjet
Easyjet
Easyjet
Jet2
Easyjet
Easyjet
Jet2
Easyjet
Easyjet
Daily
Daily
Daily
Daily
Daily
Wed, Fri, Sun,Mon
Daily
Daily
Thur - Mon
Sat
Daily
Daily
Daily
Daily
Sat, Sun
Thur - Mon
Sat
Daily
Daily
Sat, Sun
Daily
Fri-Sun
1-Dec-13
1-Dec-13
2-Dec-13
1-Dec-13
1-Dec-13
19-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
30-Mar-14
30-Mar-14
30-Mar-14
30-Apr-14
24-Mar-14
24-Mar-14
30-Apr-14
30-Apr-14
7-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
31-Mar-14
31-Mar-14
14-Apr-14
30-Apr-14
30-Apr-14
14-Apr-14
31-Mar-14
30-Apr-14
BASEL (BSL) FOR: WENGEN, GRINDELWALD, INTERLAKEN, MÜRREN, KANDERSTEG, SAAS FEE, ZERMATT, DAVOS, KLOSTERS, ST MORITZ, ZÜRICH CITY & WINTER HIGHLIGHTS RAIL TOUR
London Heathrow
London City
London Gatwick
Edinburgh
Manchester
LHR
LCY
LGW
EDI
MAN
British Airways
Swiss
Easyjet
Easyjet
Easyjet
Daily
Daily
Daily
Mon, Wed, Fri, Sun
Mon, Wed, Fri, Sun
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
1-Dec-13
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
30-Mar-14
301

Important holiday information

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The RC Laundromutt is now open!!! 201 S. 18th Street Philadelphia

26527 membership plus exclusive offer - feb 14