your own private fortress unparalleled security

] If you are concerned about the security of storing your precious metals assets in your home
or the reliability of storing in a bank safety deposit box, you can rest assured that your
wealth, access and privacy will be protected by Citadel.
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▶ your own private fortress
Citadel Global Depository Services, Inc. is a wholly-owned subsidiary of APMEX. It is our
mission to provide our customers with a managed, safe and secure vault storage solution for
your precious metal holdings. Through our exclusive agreement with a global leader in security
solutions Citadel customers now have the option to have their precious metal products
delivered directly to a private, high-security storage facility. This is a secure and affordable
alternative to accepting physical delivery of your products.
At Citadel, we recognize that your precious metal holdings are not simply investments. They
represent the efforts of your hard work, the financial future of your family, or the retirement for
which you have planned. You deserve peace of mind, knowing that your assets are protected.
At Citadel, your satisfaction and security are our highest priorities.
▶ unparalleled security
The safety of your holdings is our utmost concern. Citadel Global Depository Services
offers you a world-class, secure storage solution, providing one of the most modern security
services in the marketplace. Citadel also provides supplementary services such as monthly
and transactional reporting and auditing.
In addition, Citadel ensures that the storage of your precious metals are fully allocated and
completely segregated and are housed in an individual location within a vault, completely
separate from those of other customers; that means that you retain the same exact items that
you deposit for safekeeping.
[ DETAILED REPORTING ]
[ RELIABLE ACCOUNTING ]
• Keep track of your stored assets with
transaction confirmations; access and view
your inventory positions online at any time.
• Citadel maintains accurate records of
your holdings, which you can view at any
time online with your unique account and
password information. In addition, Citadel
accounts are subject to periodic review by a
major national independent accounting firm.
[ INSURANCE PROTECTION ]
• Not only are your holdings securely vaulted,
but all Citadel accounts are fully protected
against physical loss, damage or theft.
[ COMPETITIVE PRICING ]
• Citadel’s storage fees are lower than
many other storage options. And Citadel
customers receive volume-discounted
rates as opposed to independently
contracted rates. The volume
discounting saves you money.
[ SEGREGATED STORAGE ]
• Your precious metals are fully allocated
and completely segregated.
[ COMPLETE CONFIDENTIALITY ]
• Only you and Citadel will know that your
precious metals are privately and securely
stored.
A CONVENIENT ALTERNATIVE TO PHYSICAL DELIVERY
▶
Having your precious metals stored by Citadel is quick and easy. And, there’s no cost to ship your
purchase through Citadel to the storage facility. This ensures you receive the maximum benefit out of
your investment.
frequently asked questions
▶
▶ how does storage with citadel work ?
When you purchase precious metals from APMEX, you will be offered the option to store your
newly-purchased products with Citadel. If you choose the storage option, you are directed to the
Citadel website (www.cgdsi.com) where you either create a new Citadel account or log into your
existing Citadel account. You select the products to be stored with Citadel and, once payment has
been satisfied, APMEX ships the products directly to Citadel. On your behalf, Citadel then ships the
products to a designated secure location where they will be stored, by one of the world's leading
secure storage providers.
▶ what are some of the advantages of storing my precious metal products
with citadel over other types of storage companies ?
Citadel offers many advantages over other types of storage and over its competitors. As opposed
to storing in a bank safe deposit box, your holdings stored with Citadel are fully protected against
physical loss, damage, theft or other liabilities. Unlike banks where your access may be subject to
rules and limitations imposed by the government, Citadel has a storage agreement with a private
company that is a global leader in security solutions.
Other competitors want you to rely upon their own statements that your assets will be secure with
their organization. Only Citadel utilizes the services of a fully independent, third-party company for
the actual storage of your valuable precious metals. This exclusive agreement provides reassurance
to you that your assets are secure.
▶ can i order products from apmex for storage and also for delivery to me ?
Yes. You can have some products stored at a secure storage facility and you can also have products
delivered to the address you choose. However, you will have to complete separate orders as storage
requests cannot be combined with delivery requests on the same purchase.
▶ what does it cost to ship my products through citadel to a storage facility ?
There is no shipping charge for APMEX customers to send their products to a storage facility. There
will be a shipping and handling cost when you decide to take physical delivery.
▶ where are my products stored if i choose the storage option with citadel ?
Your precious metal products are stored in an account managed by Citadel, at a secure location
operated by Brink's Global Services U.S.A., Inc., a global leader in secure logistics and security
solutions.
▶ can i sell the precious metals i have in storage with citadel directly back to apmex ?
Yes. When you're ready to sell your precious metals back to APMEX just log into your Citadel
account and determine which products you would like to sell. Then call APMEX toll-free at
800.375.9006 (option #2) and tell an APMEX Purchasing Agent that you wish to sell some products
stored at Citadel. You will be quoted the current price and be able to lock in that price. You can
then simply confirm the sale of these items from storage with Citadel by calling a Citadel Customer
Service Representative toll-free at 888.518.7596. It is a fast and simple process with no shipping
costs involved.
▶ are my products safe in storage with citadel ?
Yes. The security of your products is of the utmost concern for Citadel, which is why we have entered
into an exclusive agreement partnered with a company whose name and reputation are synonymous
with security.
▶ will my holdings ever be co-mingled with any other customers’ products ?
No. The storage of all customers’ products is completely segregated and fully allocated to an
individual account. No products belonging to other customers are ever co-mingled with your products
for any reason. Our customers’ holdings are not assets of Citadel Global Depository Services and,
therefore, are your separate assets.
▶ how can i track the assets that i have in storage with citadel ?
As a Citadel account holder, you can view your current holdings and all of your transactions at
anytime on the Citadel website (www.cgdsi.com). Simply log into your personal Citadel account and
view your inventory. You will see a list of your holdings as well as a graphic presentation of how your
holdings breakdown among metal types.
▶ what types of products does citadel store for customers ?
Citadel is pleased to store all types of gold, silver, platinum and palladium coins, bars or rounds that
are sold by APMEX. These products will be stored in a safe and secure location and completely
segregated from the assets of other clients.
▶ what does it cost to store my products with citadel ?
The current annual cost to store your products with Citadel is 55 basis points (.55%) per year. The
monthly charge is 1/12th of the 55 basis points. The fee is based on the Average Market Value (as
quoted by APMEX on its website - www.APMEX.com) of the items stored, or fifteen dollars ($15.00)
per month - whichever is greater. This fee will be calculated on a quarterly basis and can be paid
with your credit card. The cost to store and insure your precious metal products with Citadel is less
than many other options available to investors who do not wish to take physical possession of their
precious metals.
▶ what do i do when i want to withdraw my products from citadel and take
physical possession of my precious metals ?
To withdraw your products all you need to do is notify Citadel through its website that you wish to
make a withdrawal and Citadel will arrange to have it delivered to the person and address that you
specify. For your protection, you will be required to provide certain security elements to validate this
transaction.
▶ are my products protected if i store them with citadel ?
Yes. While there is no protection against market loss, on any investment, all products stored with
Citadel are fully protected against physical loss, theft, damage or other liabilities. This is a significant
advantage over storing your precious metals in a safe deposit box, where the contents are uninsured
by the bank.
▶ how much does it cost to ship my products from the storage facility in
the event i want to take physical delivery of the products i have stored with
citadel ?
The standard handling fee is fifty dollars ($50.00) per package for domestic shipments or seventyfive dollars ($75.00) per package for international shipments, plus all applicable insurance, postage
and other courier charges. Your actual shipping costs may be higher depending on the amount and
value of the products that you are shipping. If you choose to sell your holdings back to APMEX all
shipping and handling fees will be waived.
▶ does citadel provide me with reports of my stored holdings ?
Yes. Citadel provides you with electronic confirmations of all of your transactions – both storage
requests (deposits) and shipment requests (withdrawals).
You may also log into your personal storage account online at anytime and view your transactions
as well as your current holdings. Citadel provides you with a current snapshot of your account along
with all of your account transaction history.
▶ i have previously purchased products from apmex. can i store those as well ?
Not at the present time. Initially, Citadel will provide storage only for new APMEX purchases. Storage
of previously purchased products will be allowed at a later date.
▶ i own precious metal products that i purchased elsewhere. am i able to store
them at citadel ?
Not at the present time. Initially, Citadel will provide storage only for precious metals purchased from
APMEX. Storage of products from a source other than APMEX may be allowed at a later date.
▶ how do i open an account with citadel ?
There are two ways to open a free Citadel account. Either make a new purchase from APMEX and
choose the option to store the products; or, go directly to the Citadel website at www.cgdsi.com and
follow the instructions you see online.
▶ i have questions about opening a citadel account. who should i call ?
Call 1-888-518-7596, toll-free, to speak with a knowledgeable Citadel Customer Service
Representative who will help guide you through the process. Once you open your Citadel account,
these same Representatives will gladly assist you with any questions or requests.
▶ i have questions about buying additional products from apmex. who should i call ?
Call 1.800.375.9006 and speak with a highly-trained and knowledgeable APMEX Account Manager
who will be pleased to answer all of your questions. Account Managers are available from Monday
through Friday from 7 a.m to 5 p.m (CT). You may also use the APMEX Live Chat feature during
those same hours.