Select ICT Projects for U.T. of Puducherry - July 2014

Transcription

July 2014
Select ICT Projects for
UT of Puducherry
Directorate of Information Technology
Government of Puducherry
Contents
Contents ................................................................................................................................................................ 2
1.
ACCOUNTS & TREASURIES ................................................................................................................ 4
1.1
Integrated Odisha Treasury Management System ..................................................................................... 4
2. AGRICULTURE DEPARTMENT .................................................................................................................. 5
2.1.
E-Krishi Kiran ........................................................................................................................................... 5
2.2.
Crop Pest Surveillance and Advisory Project ............................................................................................ 6
2.3.
Sugarcane Information System (SIS) ........................................................................................................ 7
3. CIVIL SUPPLIES DEPARTMENT ................................................................................................................... 8
3.1.
Public Distribution System ........................................................................................................................ 8
3.2.
Supply Logistics using ICT, Gujarat ......................................................................................................... 9
4. COMMERCIAL TAX DEPARTMENT .......................................................................................................... 10
4.1.
VAT Information System ........................................................................................................................ 10
5. DEPARTMENT OF JAILS/ POLICE .............................................................................................................. 11
5.1.
e-Mulaqat................................................................................................................................................. 11
5.2.
Traffic Cop: m-development for safer streets .......................................................................................... 12
6. GEOLOGY & MINES DEPARTMENT .......................................................................................................... 13
6.1.
Comprehensive Computerization of Mineral Administration ................................................................. 13
6.2.
MAGIC: Mineral Administration and Governance Using ICT ............................................................... 14
6.3.
iMINE...................................................................................................................................................... 15
7. INFORMATION TECHNOLOGY .................................................................................................................. 16
7.1.
i-Bhugoal ................................................................................................................................................. 16
7.2.
e-Sampark ................................................................................................................................................ 17
7.3.
e -Office ................................................................................................................................................... 18
7.4.
e Sampark - Chandigarh, Single Window Services ................................................................................. 19
7.5.
Delhi State Spatial Data infrastructure .................................................................................................... 20
7.6.
E-MITRA ................................................................................................................................................ 21
8. LAND RECORDS DEPARTMENT ............................................................................................................... 22
8.1.
Bhoomi .................................................................................................................................................... 22
8.2.
e-Dhara, ................................................................................................................................................... 23
8.3.
Dharnaksh ................................................................................................................................................ 24
8.3.
System for Computerized Registration (SCORE)-Bihar ......................................................................... 25
8.4.
DHARITREE .......................................................................................................................................... 26
9. LOCAL ADMINISTRATION DEPARTMENT .............................................................................................. 27
9.1.
e-City(Ahmedabad Municipal Corporation) ............................................................................................ 27
9.2.
m-Governance” Rajkot Municipal Corporation ...................................................................................... 28
10.
REVENUE DEPARTMENT ................................................................................................................... 29
10.1. E- panjeeyan ............................................................................................................................................ 29
11. SCHEDULED CASTE DEVELOPMENT DEPARTMENT ......................................................................... 30
11.1. E-Housing ................................................................................................................................................ 30
11.2. CG Net-Swara (Chhattisgarh Net Voice) ................................................................................................ 31
12. SOCIAL JUSTICE AND EMPOWERMENT ................................................................................................ 32
12.1. E-Kalyan .................................................................................................................................................. 32
13. TRANSPORT DEPARTMENT ..................................................................................................................... 33
13.1. Bangalore Traffic Improvement Project .................................................................................................. 33
13.2. SWARNIM-RTO: ................................................................................................................................... 34
13.3. Automated Driving Test Track, Gujarat .................................................................................................. 35
14. MISCELLANEOUS ...................................................................................................................................... 36
14.1. XLN-Xtended Licensing &Laboratory Node .......................................................................................... 36
14.2. TWADNEST ........................................................................................................................................... 37
14.3. Use of Geo-informatics in granting Forest Rights to the Tribals ............................................................. 38
14.4. SWAGAT(State Wide Attention on Grievances by Application of Technology),Gujarat ...................... 39
14.5. Lokvani .................................................................................................................................................... 40
14.6. ELECON(Election Confidential), Bihar .................................................................................................. 41
Page 2 of 53
14.7.
14.8.
14.9.
14.10.
14.11.
14.12.
14.13.
14.14.
14.15.
14.16.
14.17.
14.18.
Schemes Management Framework, Goa ................................................................................................. 42
LITES - Litigation Information Tracking and Evaluation System .......................................................... 43
e-COURTS .............................................................................................................................................. 44
XGN-Extended Green Node, Gujarat ...................................................................................................... 45
Child Tracking System, Gujarat .............................................................................................................. 46
COMPWSSA - Computerized Monitoring of PWD-WSS (Water Supply and Sanitation) Activities .... 47
ANCIENT COINS................................................................................................................................... 48
Integrated Workflow & Document Management System (IWDMS) ...................................................... 49
Megh Sushrut (MS):: ............................................................................................................................... 50
e-Mamta (Mother and Child Tracking Application) ................................................................................ 51
Drug Logistics Information and Management System (DLIMS) ............................................................ 52
Gyandoot ................................................................................................................................................. 53
Page 3 of 53
1. ACCOUNTS & TREASURIES
1.1
A.
Integrated Odisha Treasury Management System
BACKGROUND & SUMMARY
The integrated Odisha Treasury Management
System is a facility within the system for on line
Treasury functions. The major functions under
iO.T.M.S.
include
budget
distribution,
transmission of budget data both in physical as
well as electoral mode on line passing of
government bills. There have been dedicated team
of professional and infrastructural set up at Nerve
Centre in D.T.I. (Directorate of Treasuries and
Inspection) for real time integration of the system.
c . Sou rc e /Re fe re nc e Li nk s :
https://www.odishatreasury.gov.in
d. Be ne fic ia rie s : Finance Department,
Treasury Department, Citizens
e . O bje c tiv e
b. I m ple m e ntin g a ge n c y / pa rtne r ing
a ge nc ie s
To facilitate:
Directorate of Treasuries and Inspection Finance  Online budget distribution without manual
Department Government Of Odisha
intervention
 Online distribution of work expenditure to ensure
payment remains in the budgetary provision •Payment
of pension to the citizens
 Online submission of treasury accounts •Online
inspection and monitoring of treasuries It has also
enabled G2C services in the year 2011 which enables:
 Online bill monitoring Easy and quick retrieval of
challan details
 Online payment details of Pension for citizens
downloading important forms, notices and circulars
and also online user manual
f. Be ne fits
Cost Reduction
As all the departmental processes are automated thereby
reducing time and cost for operations Even the public
citizens are able to access the website for online queries
and status updates of pension fund
Corruption Reduction
Corrupt practices are reduced as information
transparency is achieved in online mode. Any request or
complaint of a citizen in online mode leads to their quick
redressal.
Service Improvement
The file moved quickly through the govt. departments
and also as all the information is updated quick access of
data is facilitated among the govt officials. The hurdle of
monitoring the files of all the 166 treasuries across the
state has now become easy as they can sit in front of their
computer and verify the records updated onto the
website.
Page 4 of 53
2. AGRICULTURE DEPARTMENT
2.1.
E-Krishi Kiran
For all the 18600 villages of Gujarat, e-krishi kiran
system creates Village Model Action Plan, that is
viable and profitable.
The e-Krishi Kiran programme provides an IT
based system for promoting scientific agricultural
technologies. It enables the farmers to get the
required information which is specific to their
needs through the system .It is in implementation
in the state of Gujarat. The soil analysis of 32
lakhs individual farmers has been done and results
are stored in the database. On that basis Soil
Health Cards have been generated and given to the
farmers .A total of 3183875 Soil Health Cards are
generated. For all the 225 talukas of Gujarat, ekrishi kiran system generates alternative crop
Planning & recommendations.
b. Sta te / I m ple m e nting
pa rtne ring a ge nc ie s
a ge nc y
http://soil.aau.in/auth/lo
gin
Be ne fic ia r ie s :
The farmers
Government and Agriculture department
Extension workers at state / district /
taluka levels
• All people who depend on the agriculture
produce
d.
•
•
•
/
Gujarat / AAU (Anand Agricultural University)
Anand, Gujarat, Government of Gujarat
e . O bje c tiv e
•
•
•
•
•
To provide the farmer with the specific expert advice
required.
To enhance the productivity and overall agricultural
Production
To draw the suitable alternative agricultural plan in
the face of adverse conditions so that overall
agriculture
production doesn’t suffer and the Farmer’s
confidence remains the same
f. Be ne fits / Se r v ic e im prov e m e nt
On entering all the required details into the software, the
system generates the following required information to
the farmer:
• Fertilizers needed for a particular crop based on a
nutrition status of farmer’s soil
• Possible alternative crops to a farmer for a viable
production taking into account factors like
• The alternative crops with a generic ranking of crops
in terms of profitability
• Generates district wise, taluk,village wise and
individual farmer wise model Action plans for crop
production.
• The system can generate answers to various FAQs for
farmers about agriculture and animal husbandry E- gram vishvagram project : wherein the Government
of Gujarat provided internet facility to each village
through Gujarat State Wide Area Network duly
placing computers and mandated computer education
from the fifth standard onwards .Through this, an
atmosphere of on line browsing is created and farmers
can have access to the agriculture information
through net even by taking the help of students and
others
Page 5 of 53
2.2.
A.
Crop Pest Surveillance and Advisory Project
1 Lack of information to understand the pest
appearance on soybean and lack of manpower
to tackle pest management.
2 Negligence of different agencies involved in
agricultural enterprises of the region.
3 Due to multitasking situation in State
Department of Agriculture (SDA), personnel
could not focus on a particular crop and
specific pest problems.
4 Inability in identifying the type of pests that is
defoliating the crop.
5 Indiscriminate use of pesticides and their
dosages.
The major Kharif crops of Maharashtra include
cotton and soya which covers a total area of 62
lakh hectares and collectively amounts to 45% of
total area under Kharif crops. In the year 2008-09
there was a severe outbreak of pests (Spodoptera
litura coupled with Helicoverpa armigera and other
leaf eating caterpillar pest) in the Marathwada and
Vidarbha regions of Maharashtra in which 24.64
lakh hectares of crop land was infested which
amounts to 40% of the total yield. This resulted in
crop devastation and monetary losses that
amounted to Rs1392 crores. A team of experts
from the central government visited the area for a
survey and came out with the following points:
a ge nc y
/
Maharashtra / State Agriculture Department , Pune,
Maharashtra in collaboration
http://www.seea.org.in
http://www.ncipm.org.in
http://www.biotecnika.org
d. Be ne fic ia r ie s :
Farmers, State Agriculture Dept.
e . O bje c tiv e
 To develop on-line monitoring system and pest based
advisory system
 To attempt for the generation of automatic map based
GIS application system.
 To coordinate the overall programme of pest
monitoring.
 To monitor the pest population in different villages a
Sub divisional level and make it available online.
 To alert the farmers based on pest monitoring in case
of alarming situations.
 To monitor the pest population through on line data
reports and to assist in alarming situations through
field visits.
This project helps in the early identification of the pest
and helps the farmers to take preventive action to save
their crop. The farmers also get valuable advices through
SMS and training that is critical for good farming and
better yield. The farmers are also trained on the judicious
use of chemicals and fertilizers and the spraying of
pesticides.
Page 6 of 53
2.3.
B.
Sugarcane Information System (SIS)
6 Lack of information to understand the pest
appearance on soybean and lack of manpower
to tackle pest management.
7 Negligence of different agencies involved in
agricultural enterprises of the region.
8 Due to multitasking situation in State
Department of Agriculture (SDA), personnel
could not focus on a particular crop and
specific pest problems.
9 Inability in identifying the type of pests that is
defoliating the crop.
10 Indiscriminate use of pesticides and their
dosages.
India is one of the leading producer of sugar in the
world. Uttar Pradesh is at the forefront in
production of sugar and sugarcane in the country.
The Sugarcane Information System (SIS) is an egovernance project serving 30 lakh sugarcane
growers selling sugarcane worth 21,000 crore to
125 sugar mills in Uttar Pradesh. Each of 150
million transactions of the growers with sugar
mills is captured in real time, uploaded on website,
sent as an SMS and is retrievable through IVRS.
a ge nc y
/
Uttar Pradesh / Agriculture Department - Cane
Department
http://www.seea.org.in
http://www.biotecnika.org
Farmers, State Agriculture Dept.
e . O bje c tiv e
 To develop on-line monitoring system and pest based
advisory system
 To attempt for the generation of automatic map based
GIS application system.
 To coordinate the overall programme of pest
monitoring.
 To monitor the pest population in different villages a
Sub divisional level and make it available online.
 To alert the farmers based on pest monitoring in case
of alarming situations.
 To monitor the pest population through on line data
reports and to assist in alarming situations through
field visits.
This project helps in the early identification of the pest
and helps the farmers to take preventive action to save
their crop. The farmers also get valuable advices through
SMS and training that is critical for good farming and
better yield. The farmers are also trained on the judicious
use of chemicals and fertilizers and the spraying of
pesticides.
Page 7 of 53
3. CIVIL SUPPLIES DEPARTMENT
3.1.
Public Distribution System
CENTRALIZED ONLINE R EAL-TIME ELECTRONIC (CORE) PDS (PUBLIC DISTRIBUTION
SYSTEM)
A.
Providing subsidized food and fuel to a large
number of people in India by Central and a state
government are called the Public Distribution
System (PDS). Given the importance of food and
kerosene for sustenance of the poor, it is not
surprising that these subsidies account for a large
fraction of the total subsidy expenditure of the
Government of India. However, deficiencies in the
implementation of PDS have plagued the system.
a ge nc ie s
Food and Civil supplies Department, Chhattisgarh
in collaboration with the National Informatics
Centre, Chhattisgarh
In many cases, the true beneficiaries of
these subsidies suffer due to wholesale problems
such as large-scale pilferage and diversion, and
retail level problems such as duplicates and ghost
beneficiaries, wrongful exclusion and inclusion,
availability and quality of the commodities, as well
as Fair Price Shop[FPS] level pilferage. To
overcome the above problems and to reduce the
leakages, the State Government of Chhattisgarh
has introduced centralized Online real time
electronic public distribution system.
c . Re fe re nc e L ink s :
http://finmin.nic.in/reports/it_strategy
http://chhattisgarh.nic.in / http://informatics.nic.in
http://cg.nic.in/pdsonline/corepd
d. Be ne fic ia rie s : APL and BPL families
holding the smart card (out of 3 lakh, 2 lakh
are below poverty line).
e . O bje c tiv e
To improve the service delivery at Fair Price Shops; To
check diversion of Public Distribution System
commodities by checking proxy issues; To empower the
beneficiary with the facility to pick up the rations from an
FPS of her choice; To identify bad FPS and weeded out
as a result of competition; To create transparency by
recording the data
f. Be ne fits
Creation of central beneficiary database. Automated
allocation every month using web-based application.
SMS alerts sent to registered beneficiaries / citizens,
vigilance committees for a designated FPS whenever
PDS commodities are dispatched from a godown.
Introduced complete transparency into the consumption
pattern and allocations to every FPS. COREPDS is
expected to eliminate proxy withdrawals fake issues
because of the Smart Card or OTP authentication.
COREPDS offers portability; beneficiaries shall
automatically go to the FPSs where better service is
delivered. Hence COREPDS automatically weeds out the
bad performing FPS from the system
Page 8 of 53
3.2.
B.
Supply Logistics using ICT, Gujarat
Gujarat State Civil Supplies Corporation (GSCSC)
is a wholly owned government company working
under the Food, Civil Supplies and Consumer
Affairs Department, Government of Gujarat
(FCS&CAD). The primary activity of the
corporation is to procure, transport, store and
distribute essential commodities to the
beneficiaries through an established channel under
various community welfare schemes of the
Government.
It was observed that real time inventory
management system needs recording of various
transactions like lifting of goods, receipt of goods,
issue of goods etc. online. It was decided to
introduce programmable HHT to be able to
address a range of administrative issues like
missing of trucks, late receipt of trucks at
godowns, unnecessary deployment of man power
at FCI godowns etc
a ge nc ie s
http://www.fcsca.gujarat.gov.in/
Civil supplies department, Gujarat & NIC
d. Be ne fic ia rie s : APL and BPL families
holding the smart card (out of 3 lakh, 2 lakh
are below poverty line).
e . O bje c tiv e

Generation of transport pass (TP) using HHT for
lifting of goods from FCI (lifting data sent to central
server)
 Receipt of goods at GSCSC godowns (i.e.,
confirmation of receipt of goods issued from FCI –
capturing data generated through HHT)
f. Be ne fits





Day-to-day monitoring of lifting of stock from FCI
made easy.
Day-to-day basis time gap analysis makes
transporters more vigilant regarding the stock
movement and it resulted in reduction of instances of
diversion of stock from FCI.
Tracing of lifting inspector who has been assigned
duty at a particular FCI godown.
The physical presence of the lifting inspector (the
lifting inspector's finger print is compulsory to print
the transport pass) provides added advantage of
monitoring of quality of food grains received from
FCI and makes the lifting inspector accountable.
As RO detail is already available in the designated
HHT, the time required to prepare the transport pass
is reduced.
Page 9 of 53
4. COMMERCIAL TAX DEPARTMENT
4.1.
A.
VAT Information System
As the VAT implementation process involving
VAT returns, scrutiny, assessment and refunds
getting streamlined, it is envisaged that the data
also gets digitized to help the administration have
an in-depth analysis of information for better
decision support w.r.t. strategizing the tax
administration
processes.
Gujarat
VAT
Information System (VATIS) project is logically
divided into various business services, shared
services, MIS and Housekeeping.
This
project
is
implemented
by
the
Commissionerate
of
Commercial
TAX,
Government of Gujarat to ensure prompt capturing
of data at its origination in digitized form so that
the VAT administration could be more informed
and controlled with a view to simplify
Administrative procedures. It provides Efficient,
Effective, Economical and Transparent Tax
Administration
a ge nc y
Gujarat/ Gujarat VAT information
Commissionerate
of
Commercial
Government of Gujarat
/
system,
TAX,
http://gil.gujarat.gov.in
30 line departments of Delhi, citizens, Govt of
Delhi
e . O bje c tiv e
 To identify the potential of tax for widening the tax
net.
 To Integrate Investigation and Enforcement activities
with
Assessment
so
as
to
check
tax
evasion/avoidance.
 To avail an automated routine to check tax
compliances and generate notice for non compliances.
 To provide e-Services and facilitate compliance of
legal provisions by the tax payer
 To set up a Cost effective tax administration by
saving efforts and automating routine jobs
 As there is an integrated database of all the taxes and
tax payers there is a lot of cost effectiveness because
all the data is available in the site and also past and
future data is updated time to time •There is less
usage of manual records which saves in a lot of time
and effort
 The profiles of high tax paying dealers have been
made available through the portal
 There is an E-communication portal with the
department for queries
 There is a quick remittance of refund of money
 Taxpayers receive statutory forms like Form C, F and
H at their doorstep without having to visit the tax
office personally
 They can track their application status through the
website
Page 10 of 53
5. DEPARTMENT OF JAILS/ POLICE
5.1.
A.
e-Mulaqat
They initiated a number of path breaking measures
in the area of Prison management like capacity
enhancement of prisons to reduce overcrowding,
video conference facility with courts doing away
with physical presence, e mulaqat with relatives
and other correctional measures of reformation and
rehabilitation. Jharkhand became the first state to
introduce e mulaqat bringing about a lot of ease to
prisoners, their relatives and the authorities of
prison department.
Prison Management is one of the most important
functions of Government and Cornerstone of
Criminal jurisprudence of any country. Never
before in its history, was prison administration in
India subjected to such a critical review by the
higher judiciary as in the last few decades.
Discarding the erstwhile “hands off” doctrine
towards prisons, the Supreme Court of India came
strongly in favour of judicial scrutiny and
intervention whenever the rights of prisoners in
detention or custody were found to have been
infringed upon Jharkhand; the newly created state
is going very well in the field of e governance.
a ge nc y
c .Sourc e / Re fe re nc e l in k s :
http://jharkhand.gov.in/pms/management.html
/
Jkarkhand / Department of Jails, Jharkhand
•
•
•
Prisoners
The relatives of Prisoners
Jail authorities
e . O bje c tiv e
•
•
•
•
To facilitate a hassle free interaction of prisoners with
their relatives through Pragna Kendras sitting in their
village; facilitating interactions with many during
course.
To save the money and time and efforts of the
prisoner’s relatives in visiting them.
To avoid mal practices like handing over prohibited
things like drugs, narcotics etc-- arising out of
personal interaction with the prisoners
To be in consonance with the guide lines laid down
by the Supreme Court of India in the area of Prison
management
f. Be ne fits / Se r v ic e im prov e m e n t
•
•
•
•
•
•
E mulaqat is a cost effective way of interaction as
prescribed cost is charged at Pragna Kendra at the
rate of Rs 10 for a 15 minute talk
With SWAN connected to all the prisons, in videoconferencing mode, prisoners could be produced from
any prison to any court in the state thereby
eliminating the costs involved in transportation and
providing security.
e mulaqats has virtues of lower costs, frequent visits,
loner durations of interaction with many during the
course.
Avoiding Greasing the palms of the jail authorities to
secure permission to meet their beloved prisoners and
Exchange of contra banned items can be avoided
Prescribed service charges according to talk time can
be charged at Pragna Kendras
Page 11 of 53
5.2.
A.
Traffic Cop: m-development for safer streets
It culminates in stripping off his/her license at the
fourth offence which can only to be restored after a
suitable explanation followed by cumbersome
process. It’s uniqueness lies not only in how many
number of traffic violations are fined but more
importantly in the aspect of how many successive
violators are fined and transformed as conformists
The initiative has so far registered 8.36 lakh
offences, suspending 2400 licenses, identifying
950 regular offenders, and tracing 200 stolen
vehicles in the year of 2010
With a view to maintaining traffic discipline, Pune
police have launched Traffic Cop an mdevelopment project. It enables on-the-spot
recording of traffic violations and maintaining of
past offences committed by commuters. Traffic
cop is a software application installed on a
Blackberry mobile device that stores individual
vehicle and license data. Traffic officers can enter
the vehicle and license details of the offenders on
the device and in real time, see the offender's past
history to issue a penalty accordingly and instantly.
This helps to bring about traffic discipline of the
violator as his/her history of violations is recorded
and severity of punishment is accelerated with
successive offences committed.
a ge nc y
c .Sourc e / Re fe re n c e lin k s
http://www.punepolice.com/TRAFFIC.html
/
Commissionrate of Traffic police, Pune




All the commuters
All the vehicle drivers
All the road users
Department of Traffic
e . O bje c tiv e
•
•
•
•
Ensure respect for traffic rules among commuters and
guarantee a safe and secure road environment
Promote accountability of traffic police
Infuse fear among habitual violators, improve the
overall traffic discipline
Keep the record of the defaulters
•
•
•
•
•
•
•
Pune traffic police could upscale their services
Lost Vehicles could be easily traceable as the details
of license and vehicle numbers are uploaded
Having digitized the licenses and vehicle numbers,
traffic cops can operate the system easily and could
do more productive work in the resultant time saved.
No scope of corruption in on line mode
No scope for misappropriation as the penalty amount
is recorded in the centralized database and receipt can
only be generated if the amount is paid
Manual challan writing dispensed with thereby
reducing the administrative cost.
Improved traffic system without snarls resulted in
reduction of travel time, safe, smooth and pleasant
travelling.
Page 12 of 53
6. GEOLOGY & MINES DEPARTMENT
6.1.
A.
Comprehensive Computerization of Mineral
Administration
Government of India in its recent Mineral Policy
has emphasized the urgent need for strengthening
this department, to enable it to regulate mining
activities in the State in the interest of conservation
and scientific development of mineral sector. So in
light of the above happenings and by effective
usage of ICT Technologies and e-governance,
Government of Karnataka’ aim is to effectively
improve service delivery and curb illegal mining.
Karnataka State has good number of mineral based
industries and has increase their production
capacity, demand for minerals particularly iron ore
substantially. The tremendous growth of Granite
Industry, indiscriminate exploitation of iron ore,
uncontrolled extraction of ordinary sand, over
exploitation of ground water has led to destruction
of natural resources. As a consequence of these
developments during the last decade, there has
been a paradigm shift in the role and functions of
the Department of Mines and Geology to
effectively supervise and control the activities
relating to mineral administration.
a ge nc y
/
Assam / Dept of Stamps and Registrations /
Department of Revenue and Disaster Management,
Govt of Assam
http://ewf.eletsonline.com
http://darpg.gov.in
http://khanjia.kar.ncode.in
d. Be n e fic ia rie s : Leaseholders (Major &
Minor minerals), Weighbridge Operators/Check
post, Mineral Buyers, Stockist, Indian Bureau of
Mines, District Deputy Directors
e . O bje c tiv e
To setup automated processes and convert old offline
processes to online processes and to enhance service
delivery of Bulk Permit, Trip sheet and Rake Permit
issuance, return submission, DCB register, m-pass etc for
various stakeholders of Mines and Geology.
f. Be ne fits / Se r v ic e im prov e m e n t
•
•
•
•
•
•
•
•
•
Service improvement:
654 Quarry Leaseholders, 412 Mining Leaseholders
have obtained an e-Permit,
2010 Mineral Stockists, 416 Notified Registered
Weighbridge Owners, 170 Weigh Bridges are
integrated with online e-Permit system for Iron Ore.
5306 Bulk Permits, 1558612 Trip sheets, 1828 Rake
Permits generated and 282 Returns submitted
(approx.)
Central administration of Mining has been made easy
24x7 operations achieved
Cost of operations to leaseholder decreased.
Increased
satisfaction
and
appreciation
of
Stakeholders
Through e-auction of iron ore, Rs.7,000 crore have
been realized in just one year.
Page 13 of 53
6.2.
B.
MAGIC: Mineral Administration and Governance
Using ICT
(n)Code has offered integrated software
development and portal application modules such
as e-payment, e-Royalty pass, e-return, Demand
Register and other related modules covering in one
single portal for stakeholders of Geology &
Mining in Gujarat State.
Commissionerate of Geology & Mining (CGM),
Government of Gujarat has developed and
implemented “Mineral Administration and
Governance through ICT (MAGIC)” application
with a goal to achieve “Zero Visit Office”. CGM
has implemented many innovative ideas such as
mineral exploration through outsourced agencies,
identification of mineral blocks and putting the
entire information in the public domain, e-Auction
of new leases, integrated Lease Management
System
(ILMS),
including
weighbridge
automation, use of technology to curb illegal
mining – through establishment of Boundary Poles
marking the boundaries of the mines using the
latitude-longitude coordinates, system Audit by
professional CA firms, etc.
a ge nc y
http://cgm.ncode.in/SitePages/Home.aspx
/
Gujarat / (n)Code Solutions; Commissionerate of
Geology & Mining (CGM), Government of Gujarat
d. Be ne fic ia rie s : The e-services provided by
CGM covers all the 24 district offices of CGM in
26 districts of Gujarat. Approximately 6800 Lease
Owners (Mining / Quarry) are covered under the
e-services, in addition to other beneficiaries such
as Mineral Stockiest, Weigh Bridge owners and
District Geologists.
e . O bje c tiv e
The primary aim is to replace the traditional manual
processes by a web-based application which is faster and
more efficient.
The project has played a crucial role in reduction of
malpractices such as royalty, theft and illegal mining.
•
•
•
•
The system has reduced the scope of illegal issuance
of Royalty Passes and has also made monitoring and
tracking royalty a convenient and accountable system.
Major non-ICT front end process changes: EPayment, E-Royalty Pass, E-Return, Online Lease
Application, Portal Development
Major non-ICT back end process changes: Removal
of
Challan
Sign
Process,
Royalty
pass
stamping/validation, Monthly return, New lease
application, Demand register transaction recording
system.
The initiative has resulted in more transparent and
hassle-free process, and elimination of redundant
processes; reduction in the effort and time spent to
fetch necessary information; reduction in incidents of
illegal mining and increase in mineral revenue; and
reduced corruption.
Page 14 of 53
6.3.
A.
iMINE
The project “IT Intervention for Managing
Integrated Networked Enterprise (iMINE)” was
designed to enhance GMDC’s operational
efficiency by optimum utilization of its resources,
improve customer relationship management to
ensure customer satisfaction and also to improve
employee efficiency through simplified and
standardized processes and procedures. iMINE
was developed using Oracle E-Business Suite and
this project went live in April 2011.
Gujarat Mineral Development Corporation
(GMDC) is one of the leading PSUs of Gujarat
with a mandate to develop major mineral resources
in the state. GMDC has state-wide operations,
having Corporate Head Office in Ahmedabad and
project / plant offices at 15 other locations, spread
across 9 districts of Gujarat. The 2,425 Lignite
customers of GMDC are spread across all the 26
districts of the state of Gujarat and other
neighbouring states, mainly Madhya Pradesh,
Maharashtra, Punjab and Rajasthan. These
customers are spread across 32 types of industries.
http://cgm.ncode.in/SitePages/Home.aspx
a ge nc y
/
Gujarat / Gujarat Mineral Development Corporation
(GMDC)
d. Be ne fi c ia rie s : Govt. of Gujarat, Mineral
development corporation, Stakeholders
e . O bje c tiv e





To enhance GMDC’s operational efficiency
To optimize utilization of its resources
To improve customer relationship management
To ensure customer satisfaction
To improve employee efficiency through simplified
and standardized processes and procedures.
It improved customer relationship management and
customer satisfaction also there is transparency among
the departments which improved employee efficiency
and decision making became systematic, scientific and
fast.
Page 15 of 53
7. INFORMATION TECHNOLOGY
7.1.
i-Bhugoal
BIHAR INFRASTRUCTURE MAPPING: GEOMATICS -ORIENTED APPLICATION MODEL
A.
Bihar infrastructure Mapping Geomatics Oriented
Application Model, which has been named ‘iBHUGOAL’ is being construed as the first step
towards having authentic data on the basis of
which entitlement-based planning would be
introduced as far as creating uniform infrastructure
across the state is concerned. The important
aspects of E-Governance are monitoring and
evaluation which includes physical and financial
planning, management of social and physical
infrastructure and enhancement along with
restructuring of existing facilities and also facility
management. Spatial dimension has a special
emphasis in these areas.
a ge nc ie s
Bihar state government flagship programme which
is a joint initiative of information Technology
Department, Government of Bihar and National
Informatics Centre, Bihar
Geomatics is the synergy of multiple disciplines
has evolved as a separate discipline dealing with
spatial and non-spatial information, its method of
acquisition, organization, classification, analysis,
management, display and dissemination. The
present work focus on developing a WebGis
integrated framework for planning infrastructural
facilities upto village level. The infrastructural
facilities considered at village level include
educational and medical facilities, Anganwadi
Kendra’s, rural roads under PMGSY, BPL family,
forest cover, agricultural facilities, water canals,
schemes under MGNREGS at different levels,
power supply, physical connectivity, water supply,
bank and post office.
www.gis.bih.nic.in
d. Be ne fic ia r ie s : G2G, G2C, G2B
e . O bje c tiv e
Creating State Spatial Database Infrastructure for use by
various departments, and integrating Geo-spatial data and
MIS data of different departments for informed decisionmaking. Creation of primary layers and ability to
generate the required number of secondary layers and
generation of composite maps from those layers.
Geographic Information System (GIS) analysis using
state of art technology. Generation of location-specific
thematic maps. Action plan maps for location specific
problem solutions and Development of an appropriate
GIS-based query system
f. Be ne fits

Make the spatial data infrastructure user friendly
and interactive.

Helps achieve transparency and easiness in
planning and monitoring processes.

It provides detailed information about
demographic pattern of the area, educational facilities at
various levels, medical facilities at different levels,
approach road, tap water supply, power supply, post
office and bank facilities available at village level.

Facilitates efficient and effective tool for
planning rural road connectivity to habitations.

Useful in mapping and planning infrastructural
facilities.
Page 16 of 53
7.2.
A.
e-Sampark
e-Jan Sampark: As second phase the roll out eGovernance initiative, this aims at bridging the
digital divide by extending the application of IT
for the benefit of the common man. It enables the
residents an access to information about
Government departments besides facilitating
availing of all kinds of services, including private
services, from cyber cafe and kiosks with ease and
in a pleasant way. e-Gram Sampark: Continuing
with Government’s commitment to bridge the
digital divide, with broadband connectivity, these
Centres emerged as Rural Knowledge points by
providing access to comprehensive information
about and access to Government services
The vision of e -sampark project is to create a
knowledge-based society through extensive use of
IT as a medium for effective interaction between
the Administration and the public. Project eSampark: It was initiated to bring together the
services of all the departments under one single
umbrella. It aims at rendering citizens of
Chandigarh a “multi-service” “single-window”
experience of all G2C and C2G services in a
transparent and speedy manner. M-Sampark: By
leveraging mobiles, a common possession by all,
through SMSes and related interactive modes,
services about host of government and private
services are provided.
b. S ta te / I m ple m e nting
a ge nc y
Chandigarh / Administration of Chandigarh UT
/
http://chdit.gov.in/sampark1.htm
http://indiagovernance.gov.in/files/E_Sampark_Ch
andigarh_IT.pdf
All the citizens who want to avail: • C2G and C2B
service seekers
e . O bje c tiv e
•
•
•
•
•
•
Provide a hassle free one-stop solution in public
deliveries to the citizen
Minimize multiple interaction points for the
citizen and save their precious time and efforts for
services
Provide better turnaround time in receipt, processing
and issue of services
Promoting transparency in delivery of services
Make accessible Governmental services and
information even to remote villagers alike with urban
populace on the way to bridge digital divide
• Saved the time as services can be solicited in on line
mode.
• Services are provided free of cost or at a nominal
charge more effectively with proof recorded.
• It enhances accountability with less human interaction
with all processes turned automated and on line
• It leads to reduction in corruption and saves the time
and effort avoiding travelling in going around offices
• All services are provided across 36 counters
• each of 9 e-Samapark centres in Chandigarh. Already
these speedy hassle free services have gained huge
popularity.
• Presently the numbers of transactions have touched
1.46 lakh per month.
Page 17 of 53
7.3.
A.
e -Office
Sindhudurg, is a district in Maharashtra with a
population of 8.49 lakhs. This district has a
predominant rural population and more than 90%
of the population lives in villages and hamlets
dotting the Western Ghats and the coastline. A
noteworthy characteristic of this district is that in
the entire state of Maharashtra, this is the only
district where the District Headquarters is located
in a Gram Panchayat. This is also the first district
in the country to integrate entire Revenue
Administration- right from the Tehsil level to the
Collectorate. This has been done through
customization and seamless integration of
processes using the e-Office software that has been
developed by NIC.
a ge nc y
/
Maharashtra/ Information Technology Department,
Government of Maharashtra
e-office has transformed the entire revenue
administration in Sindhudurg district to a
paperless, more transparent and accountable
organization with a planned approach in day to day
functioning. The implementation of e-Office is a
historic event which has changed the centuries old
convention of physical paper intensive office into a
paperless office. This IT intervention has not only
helped in monitoring the system effectively but
also helped in making the employees open to the
usage of computers and IT technologies. E-office
which is aimed at improving internal efficiencies
in
an
organization
through
electronic
administration is a workflow software that enables
departments to clear, edit or suggest/comment on
the soft copies of the files – on the computers itself
by connecting to a NICNET link- a point to point
connectivity.
www.sindhudurg.gov.in
http://sindhudurg.gov.in/eoffice_writeup.pdf
All the Revenue Employees of the District
Collector Office, 2SDO offices and 8 Taluk
Offices
e . O bje c tiv e
The e-Office aims at providing lean, clean and green
governance with total transparency increase by obviating
manipulation of records.
• The e-Office aims at providing lean, clean and green
governance with total transparency increase by
obviating manipulation of records.
• The system has helped speed up the decision making
process through complete computerization, easy
accessibility of any past records, continuous
monitoring and alerts of pending cases, saving
numerous man hours on redundant and monotonous
work – which are currently being put to effective use
etc.
• Since the inception, the system had handled more
than 25,000 files and over 70,000 receipts
electronically
Page 18 of 53
7.4.
B.
e Sampark - Chandigarh, Single Window Services
e-Jan Sampark: As second phase the roll out eGovernance initiative, this aims at bridging the
digital divide by extending the application of IT
for the benefit of the common man. It enables the
residents an access to information about
Government departments besides facilitating
availing of all kinds of services, including private
services, from cyber cafe and kiosks with ease and
in a pleasant way. e-Gram Sampark: Continuing
with Government’s commitment to bridge the
digital divide, with broadband connectivity, these
Centres emerged as Rural Knowledge points by
providing access to comprehensive information
about and access to Government services
The vision of e -sampark project is to create a
knowledge-based society through extensive use of
IT as a medium for effective interaction between
the Administration and the public. Project eSampark: It was initiated to bring together the
services of all the departments under one single
umbrella. It aims at rendering citizens of
Chandigarh a “multi-service” “single-window”
experience of all G2C and C2G services in a
transparent and speedy manner. M-Sampark: By
leveraging mobiles, a common possession by all,
through SMSes and related interactive modes,
services about host of government and private
services are provided.
a ge nc y
/
http://chdit.gov.in/sampark1.htm
http://indiagovernance.gov.in/files/E_Sampark_Ch
andigarh_IT.pdf
Chandigarh / Information Technology Department,
Administration of Chandigarh UT
All the citizens who want to avail: • C2G and C2B
service seekers
e . O bje c tiv e
 Provide a hassle free one-stop solution in public
deliveries to the citizen
 Minimize multiple interaction points for the citizen
and save their precious time and efforts for services
 Provide better turnaround time in receipt, processing
and issue of services
 Promoting transparency in delivery of services
 Make accessible Governmental services and
information even to remote villagers alike with urban
populace on the way to bridge digital divide
 Single Window delivery of all services: The e-Jan
Sampark project, in the second phase, enabled
residents an access to information besides availment
of services from the kiosks with ease.
 Brings the administration closer to all the sections of
society especially the under privileged
 Provides a single window efficient information
seeking and dissemination system about availing
government services thereby reducing the wastage of
valuable time
 Facilitates speedy disposal of utility bills etc.,
Page 19 of 53
7.5.
C.
Delhi State Spatial Data infrastructure
The important aspects of E-Governance are
monitoring and evaluation which includes physical
and financial planning management of social and
physical infrastructure and enhancement along
with restructuring of existing facilities and also
facility management. The project is the outcome of
a pilot project conducted in Chandani Chowk area
of Delhi.
The DSSDI is registered under company’s act
1956 which covers an area of 1500sq.kms of
Delhi. Geomatics is the synergy of multiple
disciplines dealing with spatial and non spatial
data. It is the method of acquisition, organisation,
classification, analysis, management, display and
dissemination. With its expertise in the domain of
GIS the DSSDI ensures the utilization of spatial
data to propose ideas/concepts & conversion into
effectively implemented solutions for the ggovernance.
a ge nc y
/
Delhi / Geospatial Delhi Limited (GSDL) &
GOVT.OF NATIONAL CAPITAL TERRITORY
OF DELHI (GNCTD).
http://gsdl.org.in
30 line departments of Delhi, citizens, Govt of
Delhi
e . O bje c tiv e
 To create state spatial database infrastructure for use
by various departments
 Integrating geo spatial and MIS data of different
departments for informed decision making
 To analyse geographic information system (GIS)
using state of art technology
 Generation of location specific thematic maps , action
maps for location specific problem solutions and
assisting the line departments in the planning,
development, deployment & implementation of
citizen centric applications/services
 Helps in management of facilities, helps achieve
transparency and easiness in planning and monitoring
processes. With efficient updation of thematic maps
there would be no manipulation of spatial
information.
 Effectively used for disaster management, traffic
management, security of important buildings and
other valuable infrastructural assets in Delhi.
 facilitated detection of illegal constructions by the
government of Delhi
 Enabled monitoring of any changes being made in
respect of land and building in Delhi on real time
basis.
Page 20 of 53
7.6.
C.
E-MITRA
E-Mitra is an ambitious E-governance initiative of
Government of Rajasthan (GoR) which is being
implemented in all 33 Districts of the state using PublicPrivate Partnership (PPP) model for convenience and
transparency to citizens in availing various services of the http://emitra.gov.in/FAQ_UC.jsp
Government and Private Sectors under a single roof at
their door steps using an e- platform. The services are
delivered via counters known as CSC (Common Service
Center) kiosks in Rural Areas and e-Mitra kiosks in urban
areas and also online via www.emitra.gov.in. Hence,
these counters provide services related to various
departments in an integrated and easily accessible
manner to people residing in rural as well as urban areas
without any need for running around in government
offices.
b. Sta te / I m ple m e nting a ge nc y /
Government of Rajasthan, NIC & TCS
Rural Population and other Citizens.
e . O bje c tiv e
To facilitate the urban and the rural masses with maximum
possible services related to different state government
departments through Lokmitra-Janmitra Centers/Kiosks.
The project has been operational since 2005. Initially it was
functioning through a Client Server based Application Software
developed by Department of IT&C. In 2010, the old Client
Server Application was migrated to Web-based on-line e-Mitra
application across all the 33 districts. Recently, a new generic
module has been added to e-Mitra portal which allows end to
end application and delivery of "Digitally Signed Certificates"
such as Bonafide, Caste, Income, Solvency etc.
Page 21 of 53
8. LAND RECORDS DEPARTMENT
8.1. Bhoomi
COMPUTERIZED LAND RECORDS SYSTEM
A.
BHOOMI - the land record management system is
the first e-Governance project successfully
implemented for the benefit of common man,
jointly by the Government of Karnataka & NIC
Karnataka. It has been providing service to more
than 70 lakh farmers of Karnataka for more than a
decade. BHOOMI has become the model
deserving replication in many other States. It
received wide spread recognition from the public
and also won many awards. Bhoomi (meaning
land) is the project of on-line delivery and
management of land records in Karnataka.
a ge nc ie s
Government of Karnataka & NIC Karnataka
It provides transparency in land records
management with better citizen services and takes
discretion away from officials at operating levels.
It brought about efficiency and quickness and
making the entire process hassle free.
http://www.bhoomi.karnataka.gov.in/landrecordson
web/about.htm
http://www.nic.in/statepage?stid=7&viewtype=project
s&projectid=222
d. Be ne fic ia r ie s : G2G, G2C, G2B
e . O bje c tiv e
• To maintain and administer the all the land records of
farmers • To make requested mutation processes easy for
farmers including delivering on line requests• To develop
a system to automate the process of Land acquisition in
the Revenue department duly integrating the same with
BHOOMI software.• To provide transparency in land
record management and easy mutation services duly
removing the influence of officials.• Online checking and
attending to mutation requests of citizens on BHOOMI
website.• To provide the facility of issue of land records
even at the village level bringing in convenience to the
farmer easing the process.
f. Be ne fits
• Farmer can collect his land records related documents
from PAHANI CENTRE or kiosk instantaneously by
paying Rs.15.00. • At touch screen kiosk, the Public can
view the land records documents, status of mutation and
various other reports. • This governance model has
proven to be financially self-sustainable as revenue
generated is enough to meet the cost of the project. It
provides transparency in land records management with
better citizen services and takes discretion away from
officials at operating level. • BHOOMI has reduced the
discretion of public officials by introducing provisions
for recording a mutation requests online • If the Revenue
Inspector does not complete the mutation within 45 days,
a farmer can now approach a senior officer in person with
their grievance.
Page 22 of 53
8.2.
e-Dhara,
LAND RECORDS MANAGEM ENT SYSTEM
A.
Land records are maintained for various purposes
including the levy and collection of various taxes
and land revenue. Any changes brought on by sale,
inheritance, hire, and distribution, etc, are brought
into record by the manual updation done by the
Talati at the village. However, the manual system
of record keeping has become cumbersome,
opaque, susceptible to manipulations and hard to
administer. Therefore, e-Dhara land records
management system was conceptualised to manage
land records by using information technology (IT)
as a tool. .
The envisaged system was designed to provide
prompt issuance of computerised RoR (Record of
Rights) across the counter and online updation of
land records.
http://gil.gujarat.gov.in/edhara.html
a ge nc ie s
Gujarat / Revenue Department, Government of
Gujarat.
d. Be ne fic ia r ie s : Farmers of Gujarat.
e . O bje c tiv e
The primary objective of the computerization of land
record project was to achieve complete computerization
of land records across the state. Elimination of manual
records, enable computer-controlled mutation process
and self-sustainability were the leading objectives of eDhara. The other objectives of the system include:
1. Visible improvement in quality of services provided
to citizens
a. Allowing farmers/citizens easy access to their
records Infuse transparency in providing the
services to citizens
2. Ease of administration
a. Facilitating easy maintenance Prompt updation
of land records
b. Making land records tamper-proof
3. Reduction in service delivery time, i.e., to speed up
delivery of RoR without delays, harassment or
bribery.
4. Platform for providing more citizen-centric services
5. Ensuring self-sustainability of the system
f. Be ne fits
•
•
Less usage of manual records.
Record of rights (RoR) is maintained, updated,
checked and also used for various purposes such as
obtaining crop loans, hypothecation of land, getting
electricity connection, subsidies, etc.
Page 23 of 53
8.3. Dharnaksh
LAND RECORDS MANAGEMENT SYSTEM
B.
The word Dharnaksh was derived from
combination of two words – Dharani, meaning
Earth and Naksha meaning Map.Computerisation
of land records in Goa goes back to the year 1997
when Tiswadi Taluka became the first Taluka in
the State to have received computerised certified
copies of Form I & XIV within minutes of
applying Dharnaksh, an e-government project
initiative conceived and implemented by the
Department of Settlement and Land Records. It is
a robust, reliable and people-friendly land records
management system. The word Dharnaksh was
derived from combination of two words – Dharani,
meaning Earth and Naksha meaning Map.
a ge nc ie s
Department of Settlement and Land Records,
Government of Goa & Goa Electronics Ltd, Panaji,
Goa, VISIONLABS Institute, Hyderabad
With this initiative, Goa has become the first state
to carry out 100% computerization of cadastral
records, making information available to the public
and other concerned agencies in online mode and
achieving the following goals of e – Governance
 Modernization of business process
 Transparency of information
 Improved Services to the public
 Improving
efficiency
of
departmental
operations Service delivery is available in all
modes facilitating online viewing or download
of Registration certificates at all departments’
offices and delivery at home or anywhere.
www.dharnaksh.com
 All the land holders and potential future lan
buyers
 Financial
Institutions
processing
loa
applications
e . O bje c tiv e
 To Computerize all the land records in the state
 To deliver the land record’s details and certificates
faster
 To digitize all the textual and graphical land records
 To facilitate a view of land records from anywhere;
especially to cater to NRIs who are worried about
safety of their properties in their home land.
 To achieve total transparency of information by
hosting entire map and Record Of Rights (ROR) data
online and providing access to certified records from
anywhere
f. Be ne fits
Dharnaksh enabled anyone with a computer and an
internet connection to search through all the land records
as well as survey of property in question via satellite
imagery by just logging in the corresponding property
details. It ensures that their land is not surreptitiously
transferred by land sharks. Goa is now the only state that
has:
 Carried out 100% computerization of maps and
Records of Rights
 Provides facilities for online updation of maps
 integrated maps with Record of Rights
 Provides land conversion/partition and land
acquisition details along with map
 Provides Land Records from any internet enabled
system.
Page 24 of 53
8.3.
System for Computerized Registration (SCORE)Bihar
LAND RECORDS MANAGEMEN T SYSTEM
C.
Registration is an important public utility service
made mandatory in transactions of movable and
immovable properties. Manual form of registration
is tedious and time consuming. The prime utility of
registration is to give legitimacy to a deed. The
process guarantees genuineness of an instrument,
safeguards it against fabrication of documents and
checks fraud and forgery. Apart from these,
registration acts as a record that helps a person in
property dealings besides providing access and
authentic information pertaining to a particular
title.
a ge nc ie s
Department of Registration, Government of Bihar
The process of manually writing of deeds and
entering them in the registers was extremely
tedious and time consuming which resulted in
accumulation of a backlog registrations of about 78 years in Bihar. The manual process of
registration has made preservation of old records
extremely difficult as some of them are as old as
100 to 150 years. Many of such Registration books
are scarcely legible. The prevalence of fake
stamps, lack of transparency, existence of
middleman and endless delay in taking possession
of original documents, which even took 8-10 years
in some cases, propelled the need for innovation in
the process of registration.
c . Be ne f ic ia r ie s :
 All the citizens who want to avail
themselves of the services of Registration
department
 All the employees of Registration
department;
d. O bje c tiv e
To make the registration process simple, transparent and
fast; using the online mode of payment To computerize
the entire working of the registration offices with a view
to eventually make them paper less To provide efficient
G2C(Government to Citizen) services and to digitize the
record archives in all the registration offices in Bihar To
enhance the speed of service delivery from months and
years duration, in few cases even 8 -10 years to 25
minutes. Minimize the Human interaction and nullify
corruption. To enhance efficiency and transparency in the
entire process of registration. To deal with shortage of
human resources and enlist the improved output. To
digitize the archives and store it on hard disks or CDs so
as to preserve the 100-150 years old important
manuscripts and have easy retrieval of the old
documents.
e . Be ne f its
Digitization of data hosted on web led to easy
downloading facility to customers through CSCs which
reduced the burden on registration offices. For this
important public function, Government of Bihar
complied with RTPS Act -2011(Right To Public Service)
which guarantees time bound service delivery to the
citizens. With the consolidation of data centers, searching
and retrieval of data became easy. Mode of online
payments enhanced transparency On line Connectivity
between Banks and Registration offices did away with
the risk of forged documents and receipts. For the quality
enhancement of service delivery,
Page 25 of 53
8.4.
DHARITREE
LAND RECORDS MANAGEM ENT SYSTEM
D.
in Assam the Land Records System is maintained in
two locations, namely the Circle Office (Chakrabisoyaar Karjalay ) and Registered Kanangu (RKG)
and Revenue Sirostadar (RS) Branch of the DC/SDO
office. And also the Land Records are maintained
mainly in two registers, viz. Chitha ( Plot-wise Details
) and Jamabandi ( Patta-wise ownership, Revenue,
Mutation Order etc. details ). Although there are other
registers like, Allotment Details Register and EPR
(Encroachment Penalty Register), it appears that these
are not properly maintained and also it is found that if
the Chitha Register is maintained properly and
completely then all the other registers like Jamabandi,
Allotment Details Register , and EPR can be derived
from the Chitha register’s data.
a ge nc ie s
Department of Registration, Government of Assam
& NIC
The process of manually writing of deeds and
entering them in the registers was extremely
tedious and time consuming which resulted in
accumulation of a backlog registrations of about 78 years in Bihar. The manual process of
registration has made preservation of old records
extremely difficult as some of them are as old as
100 to 150 years. Many of such Registration books
are scarcely legible. The prevalence of fake
stamps, lack of transparency, existence of
middleman and endless delay in taking possession
of original documents, which even took 8-10 years
in some cases, propelled the need for innovation in
the process of registration.
c . Be ne f ic ia r ie s :
 All the citizens who want to avail
themselves of the services of Registration
department
 All the employees of Registration
department;
d. O bje c tiv e
i) Maintain the Land Records data in the Chitha , and
Jamabandi registers correctly, timely, and up-to-date.
ii Issuing the land owners/citizens all the essential
certificates/reports, viz. Record-of-Right (RoR), Land
Holding Certificate etc., with quality and promptness.
Iii Providing the Judiciary all the necessary documents,
viz. RoR, Order proceeding etc. for quick disbursal of
land dispute cases.
Iv Providing the Land and Revenue Administration all
the necessary MIS reports for faster monitoring,
planning, and decision making.
V Making the Land Mutation Processes faster, correct,
automatic, and up-to-date through online mutations.
e . Be ne f its
 Viewing and Printing Chitha, Jamabandi,
Encroachment Penalty, and Tauji Bahira Registers in
its prescribed formats.
 Generating and Printing various MIS reports.
 Generating and Printing various citizen-centric
reports , and certificates.
 Functions for automating all the workflow processes
for different type’s mutations by different authorized
users.
 Automatic correction of Chitha and Jamabandi
through Online Mutations.
 Performing maintenance (house-keeping works) on
data.
 initialization and configuration of the software.
Page 26 of 53
9. LOCAL ADMINISTRATION DEPARTMENT
9.1.
e-City(Ahmedabad Municipal Corporation)
Situa t ion B e fo re Im ple m e nta tion
Ahmedabad Municipal Corporation (AMC) has
effectively implemented the ‘e-City’ initiative .i.e.
e-Governance, to deliver most of the important
services affecting the daily lives of the residents
through 50 City Civic Centres (e-City Centres)
located throughout the city. City Civic Centres
have improved the delivery of municipal services
such as registration of births and deaths, approval
of building plans, delivery of primary health and
education, city cleanliness, water supply,
sewerage, street-lights, parks and gardens, by duly
facilitating the citizens through the operation of eCity Centres.
 Efficient, speedy and transparent platform were
not available for the citizens, thereby
depending on the middlemen and thereby
encouraging corrupt practices.
 Data sharing across different departments was
not that effective.
 Citizens had to run to different departments for
availing different services and also to know the
status of their application(s).
www.egovamc.com
a ge nc y
/
Gujarat / Ahmedabad Municipal Corporation,
Gujarat
d. Be ne f ic ia r ie s : Govt.
Mineral
development
Stakeholders
of Gujarat,
corporation,
e . O bje c tiv e
 To Provide better services to CITIZENS of
Ahmedabad
 To Provide easy access to the information
 To Eliminate discretionary human interface
 To Reduce files, process data and make the decision
making processes faster
 To Raise resources for AMC(Ahmedabad Municipal
Corporation)
•
•
•
•
Efficient, speedy and transparent platform were not
available for the citizens, thereby depending on the
middlemen and thereby encouraging corrupt
practices.
Data sharing across different departments was not
that effective.
Citizens had to run to different departments for
availing different services and also to know the status
of their application(s).
Citizen can visit any location irrespective of where
he/she lives and accordingly use the services. This
reduces transportation costs and also reduces the
service charge.
Page 27 of 53
9.2.
m-Governance” Rajkot Municipal Corporation
Rajkot Municipal Corporation (RMC) realised the
potential of mGovernance and introduced it as an
extension of its eGovernance services. With
mGovernance citizens can access information on
75 municipal services via SMS. It also enables
registration of grievances for various services in
the RMC call centre, which ensures redressal of
the same within 72 hours.
a ge nc y
/
Situation Before Implementation
 Efficient, speedy and transparent platform were
not available for the citizens, thereby
depending on the middlemen and thereby
encouraging corrupt practices.
 Data sharing across different departments was
not that effective.
 Citizens had to run to different departments for
availing different services and also to know the
status of their application(s).
www.rmc.gov.in
Gujarat / Rajkot Municipal Corporation
e . O bje c tiv e
The basic objective of m-governance project of RMC
is to deliver efficient and transparent services to
citizens in a customized manner through use of
simple technology of mobile phones. It aims to boost
operational efficiency, improve government citizen
partnership at all levels and provide cost-effective
services.
RMC has categorically divided services in three parts.
 Alert Services : Services such as Vaccination,
Property Tax Transaction, Professional Tax
Transaction, Birth & Death Registration, Bill
Payment to Venders /Contractors Avas Yojana
Installment Transaction, Cheque Return & Property
Name Change and also Payment Reminder Services
as Property Tax Dues Reminder Service, Water
Charger Dues Reminder Service & Profession Tax
Dues Reminder Service
 .Interactive Services: Services such as EMI Payment
Details, Property Tax Outstanding Dues, Water
Charges Outstanding Dues, Property Name Change
Details, Property Tax Assessment Request,
Registration of Mobile No. for Property Tax,
Complain Status & Light Pole complain registration.
 Management Services: Services such as Call Centre,
Daily Income Expenditure SMS to Higher Officer,
Daily Grievance Management Statistics to Higher
Officers, Daily Cheque Return Details to
Commissioner, Employee presence registered on Face
Detector to Department Head & NOD (Note of Day)
service for officials.
Page 28 of 53
10. REVENUE DEPARTMENT
10.1. E- panjeeyan
B.
. It confers a legal status to the document and
provides a measure of security to the transaction
and minimizes scope of disputes. Panjeeyan
project deals with the computerization of the
Document Registration work at Sub Registrar’s
Office (SRO). It provides modules for initial
enquiry for stamp duty evaluation, Cash
Collection, entry of basic data, Verification by
Registration Officer (RO), Scanning of registered
document, Digital Photo and Finger prints of 1st,
2nd Party along with Witnesses. This also helps in
generating various MIS Reports and Searching of
digitized documents. e-Panjeeyan software
Registration is an important service widely used by
citizens that confers legal status to the document.
The state-wide Computerization of Registration
(Panjeeyan) Project in Assam is implemented by
the Revenue and Disaster Management department
with the support of the finance department, under
the Assam Governance and Public Resource
Management Project (AGPRMP) funded by the
Asian Development Bank (ADB). Under the
Project, all 75 sub-registrar offices across the state
have been computerized replacing the earlier
manual system of maintaining records and
registers. The registration process is a means of
recording documents like sale deed, mortgage,
agreement, lease deed, power of attorney, will,
etc., as provided for in the Registration Act, 1908
a ge nc y
/
Assam / Dept of Stamps and Registrations /
Department of Revenue and Disaster Management,
Govt of Assam
d. Be ne fic ia rie s : General Public/ Citizens &
The Staff of Department of Revenue and Stamps
e . O bje c tiv e
•
•
•
•
•
•
To provide a hassle –free Registration services to the
citizen through computerization.
To achieve visible enhancement of citizen services
through reduction in service delivery time
To enhance transparency and accountability in the
system
To achieve increased efficiency of operations.
To automate and manage the complete workflow of
Sub-Registrar’s office
Facilitate automatic assessment of stamp duty,
registration fee based on the market value of the
property
•
•
•
•
•
Large number of documents can be handled without
recruiting additional staff.
The software used is open source software in J2EE
platform using Glassfish application server with
MySQL and RDBMS which are cost effective.
Issue of original registration document within few
hours.
This facilitates instant assessment of stamp duty and
Registration fee based on document type and
Registration value.
Reduced the involvement of middle man in the
registration process.
Page 29 of 53
11. SCHEDULED CASTE DEVELOPMENT DEPARTMENT
11.1. E-Housing
A.
Indian constitution entitles the Scheduled Castes to
certain benefits for their upliftment through some
affirmative actions. They still lack access to proper
education, good health and employment and
housing facilities. One Such an important scheme
namely “housing scheme” aims at providing free
houses to the Homeless S.C.Community. It has
been streamlined by Govt of Kerala by ensuring
timely receival of funds in a hassle free way.
b. Sta te / I m p le m e nti ng a ge nc y / pa r tne ri n g
a ge nc ie s
Kerala / Scheduled Caste Development Department (SCDD)
of Kerala in collaboration with the Centre for Development
of Imaging Technology (C-DIT)
Before this, the scheme was mired with multi stage
processing, procedural wrangles, red tapism and
corruption; all going into diluting the spirit of this
important welfare scheme of Govt of Kerala.
Remedial intervention in the form of e-Housing
project designed in Kerala ensured transparency
and efficiency in giving housing allowance to the
Homeless scheduled caste populace.
http://www.kerala.gov.in/index.php?option=com_c
ontent&view=category&
layout=blog&id=72&Itemid=321
d. Be ne fic ia rie s : The Homeless Schedule Caste
community of Kerala
e . O bje c tiv e
 To ensure time-bound, efficient, transparent and
error-free receival of housing applications from the
Homeless S. C. community aspirants.
 Timely disbursement of housing assistance to all the
scheduled caste beneficiaries in Kerala in sync with
the various stages of construction.
 To ensure hassle free disbursement and have the
quality construction of houses.
 Leveraging technology on the way to Empowering
the SC community.
f. Be ne fits
 It offers provision for making online application,
processing and sanction of housing assistance.
 E-Housing is a web-based solution and beneficiaries
are able to access the system from anywhere with
internet facility.
 With the timely availability of fund, construction
work of house would be continuous resulting in
strong building getting ready in specified time.
 The beneficiaries can monitor the status of their
applications and fund details by logging in the system
from anywhere
 This project is not based on a revenue generating
mechanism. It is a service extended by Kerala
 Government to the weaker sections of the society as
part of state’s affirmative action to attain social
security and justice to the S.C community
Page 30 of 53
11.2. CG Net-Swara (Chhattisgarh Net Voice)
A.
The only media which can provide the information
in the rural tribal areas is through radio which is
run by the State. Other private medias will not
provide any other information, moreover controls
the information. Trapped between Maoist
insurgents and security forces for decades, tribal
communities living in rich yet impoverished state
of Chhattisgarh. Due to illiteracy, poverty and lack
of infrastructure the tribal’s in the area lived a
relatively isolated life without any connectivity
to the mainstream society. Due to lack of
insufficient power supply, they could not afford to
buy TV and cannot read newspaper because of
illiteracy.
b. Sta te / I m p le m e nti ng a ge nc y / pa r tne ri n g
a ge nc ie s
Chhattisgarh / UNICEF centre in Raipur, Chhattisgarh,
Microsoft Research Laboratory, Bangalore, Massachusetts
Institute of
Technology
Many initiatives were taken by the NGOs and
different development agencies to air news coming
from various places, which did not work. Finally in
2010 the CG-NET Swara which is otherwise called
Chhattisgarh Net Voice was initiated by
Subhranshu Choudhary as an alternative media
platform for the tribals to interact and discuss their
problems over phone and find the solutions in their
own dialect. The members do not have to
call the volunteer but can give a missed call to the
number 08041137280 and the volunteer will call
them back and can communicate. CGNet Swara
lets Adivasis or Tribes in the state of Chhattisgarh
access and contribute to media through a simple,
voice-based platform
www.cgnetswara.org
www.mediamagazine.in
www.base.d-p-h.info
d. Be ne fic ia r ie s : Rural Tribal people
e . O bje c tiv e
Online discussion forum to cover tribal regions in four
new states and facilitate partnerships, improve
localisation, increase capacities of citizen journalists,
creative effective monitoring mechanisms and develop
technology
f. Be ne fits
 Corruption reduction: payment of salaries regularly,
regularising PDS and salaries to NREGA workers
 In the first 21 months of its deployment in India, CG
Net Swara has logged over 70000 phone calls and
released 1100 messages. The teachers of a school in
Dantewad got their salaries after a report was
circulated about tardiness in payment of salaries.
Government officials took note of complaints on
pollution of a sponge iron factory in Bastar, a liquor
shop that opened in front of a school in Bijapur town
was shifted on the orders of Collector who heard the
compliant over Swara
Page 31 of 53
12. SOCIAL JUSTICE AND EMPOWERMENT
12.1. E-Kalyan
CENTRALIZED ONLINE REAL-TIME ELECTRONIC (CORE) PDS (PUBLIC DISTRIBUTION
SYSTEM)
A.
• Social Justice and Empowerment Department
(SJED) is entrusted with the cause of empowering
the disadvantaged people belonging to the
backward and under-privileged sections of society.
In Gujarat, through its various Directorates and
District offices, the department runs around 240
schemes for SC, BC, Developing Castes,
Minorities and the physically challenged who
together constitute 70% of the population of the
State providing welfare services. • This is an
important department with highest frequency of
interface with the highest population of the state.
a ge nc ie s
• “e Kalyan” is one of the biggest social sector e
Governance projects in India. SJED aims to create
a comprehensive integrated database for all its
directorates and corporations of Govt of Gujarat. •
It is an easy-to-use, cost effective and time-saving
tool. The software is designed to help state SJE
departments in moving towards e-government and
assist them in their commitment to bring the
backward communities closer to the development
agenda.
www.sje.gujarat.gov.in
Gujarat Informatics Limited and Department of
Social Justice and Empowerment, Government of
d. Be ne fi c ia rie s : Beneficiaries are around 70% of
Gujarat
the population of the state falling under the following
groups: • The student community availing of pre-metric
and post-matric scholarships every year • SC.ST,BC,
Minorities • Residential Schools and hostels run by
SJED • Orphanage Homes, • NGOs (Non Governmental
Organizations) • Children Guidance Centers, • Old age
homes, • Physically challenged
e . O bje c t iv e
• To provide a hassle free service delivery of as many as
240 schemes of government to the underprivileged. • To
infuse speed, accuracy making service delivery effective,
warding off corruption and other maladies by means of
on line mode.
• To empower people belonging to the backward and
underprivileged sections of society by providing them
timely, economical and doorstep services • To ensure that
the software acts as a last mile integrator of all services
of the government.
f. Be ne fits
• Travel time and Cost of the people in going around
offices is reduced.
• More output with limited computer savvy staff
• Seamless service delivery with increased volume.
• This is useful in knowing the utility of a particular
scheme and helps in better planning with feedback taken.
• The process helps to weed out the bogus beneficiaries
besides removing double or duplicate claimants. • More
than 12 million records are digitized and available in
electronic format in the state .Files and documents can be
easily retrieved for verification to put a check on false
and duplicate claimants.
Page 32 of 53
13. TRANSPORT DEPARTMENT
13.1. Bangalore Traffic Improvement Project
B-TRAC 2012, KARNATAKA
A.
Bangalore City has witnessed a phenomenal
growth in vehicle population. As a result, many of
the arterial roads and intersections are operating
over the capacity and average journey speeds on
some of the roads in the Central Area has been
lesser than 15 kmph during the peak hours.
Therefore, it became necessary to plan for efficient
traffic management in Bangalore. In this regard,
Bangalore City Traffic Police had envisaged the
\"Bangalore Traffic Improvement Project-B-TRAC
2010\".
a ge nc ie s
It utilized the latest traffic management technology
and aimed at complementing the efforts being
done by other agencies to upgrade the road
infrastructure & efficient mass transportation
system. B-TRAC 2010 was the first of its kind
project in the country to address the issues
of traffic congestion, safety etc.
http://cistup.iisc.ernet.in/files/BTrac/Main%20Body%20of%20B-TRAcx.pdf
Government owned Karnataka Road Development
Corporation (KRDC).
d. Be ne fic ia rie s : Citizens of Bangalore
City
e . O bje c tiv e
The objectives of BTRAC 2010 have been twofold:
Operational Objectives:
Reduce traffic congestion by 30% in central
area.

Reduction in Pollution •Reduction in accidents
by 30% Improved parking management •Set up an
accident reduction and trauma care system
Institutional Objectives:
To have a coordinated and planned traffic
management Robust revenue model based on traffic
fines.

Legal and institutional reforms

Capacity Building - modern Traffic Training
Institute Strengthening of traffic police by augmenting
infrastructure
f. Be ne fits

It will lead to reduced congestion in the Central
Area of Bangalore City.

It will lead to substantial compliance of Traffic
Laws and Rules.

The junction improvement will help in
streamlining the traffic.

The road markings and the signs will help in
considerably improving the traffic safety.

Variable Message Signs (VMS) will help in
diverting the traffic from the congested portion of the city
to alternate routes.

The establishment of Traffic Management
Centre will help in better management of traffic in the
Bangalore city.
Page 33 of 53
13.2. SWARNIM-RTO:
A.
Every day on an avg. ~26,000 people were visiting
the RTO offices in Gujarat and it was one of the
frontline office of the govt. acting as a huge public
interface for first time visitors. The erstwhile
processes were resulting in redundancies of effort
and a huge time delay in service delivery, along
with mushrooming of middlemen and touts. It was
in such a situation that the Govt. of Gujarat in
order to cater to large no. of people - it took up
comprehensive process re-engineering in the
department while effectively maintaining service
standards.
a ge nc ie s
Transport Department, Govt. of Gujarat.
Performance Indicators
 Amount of Paper work saved: Applicant &
Department sides
 Time in Queue
 Time in Services
 Improvement in time of delivery system
substantially
 Road safety awareness messages are delivered
to aspiring drivers without additional effort –
thereby increasing road safety awareness
 With error free documents – Client
dissatisfaction has reduced
ttp://www.gujaratinformatics.com/pdf/Vol9/Newsl
etter_COT_28012013.pdf
-rtosanew-service-paradigm/
d. Be ne fic ia rie s : Applicants of all RTO
Services
e . O bje c tiv e
With the overall objective of dispatching important RTO
documents at doorstep of the applicant, this project aims
to:
 Simplify the processes
 Have a paperless and IT Savvy environment
 Provide Speedier, efficient and Transparent services
 Have a faceless administration to the extent possible
 Put in place stringent standards and a fool proof
system
 Service orientation with better infrastructure for
citizen services
f. Be ne fits
 Time in Queue: Saving of 3 hrs per person on average
basis resulting in saving of 3 million man hours.
 Time in Services: Saving of 25mins per person to
both system and person.
 Amount of Paper work saved:
o By Applicant: Saving of 12 pages per
application resulting in annual saving of 12
million pages approx
o By Department: Saving of ~ 1.2 million
pages every year along with saving in
manual effort involved in writing
Page 34 of 53
13.3. Automated Driving Test Track, Gujarat
B.
B.
PERFORMANCE INDICATO RS
 Queue Management
Automatic driving test track has advantage of
taking the driving test at citizens' convenient time.
Now, RTO has a portal which provides facility to
citizens for taking prior appointment online.
Citizens can book time slot from morning 09:00
hrs to 18:00 hrs as may be convenient to them
from the portal and on any given date.
 Speed and Efficiency
With the completely automated system, 40 twowheeler tests and 24 four-wheeler tests can be
taken in an hour
It is planned to have an automated driving test
track in place to achieve the objective of checking
the driving skills of an applicant for driving license
and to ensure transparency while issuing driving
licences at all the regional transport offices (RTO)
of Gujarat.
The track has electronic sensors which work on
automated electronic system - this helps provide
on-the-spot grading of a driver's skill and
knowledge. All movements of the vehicle driven
by an applicant on the track are recorded for post
verification and preservation of the record.
a ge nc ie s
http://drivingtesttrack.in/
Transport Department, Govt. of Gujarat.
d. Be ne fic ia rie s : Applicants of all RTO
Services
e . O bje c tiv e






Simple and easy processes;
Paperless and IT savvy environment;
Speedier, efficient and transparent services;
Faceless administration to the extent possible;
Stringent standards and full proof system; and
Service orientation with better infrastructure for
citizen centric services.
f. Be ne fits
 It has decreased manual queuing system. The waiting
time is very less for giving the test and applicants can
take the test within 15 to 20 minutes.

The simplification of procedures has broadly resulted
in reduction of paper work, elimination of queues and
better civic amenities. Overall reduction in time taken
to service an applicant has resulted in the
psychological satisfaction of the applicants,
particularly the youth.
 Earlier, for obtaining the license, an applicant had to
spend significant time and money. One of the main
objectives of the project was to reduce this cost and
precious time.
Page 35 of 53
14. MISCELLANEOUS
14.1. XLN-Xtended Licensing &Laboratory Node
XLN-Xtending Licensing and Laboratory Node, a
web based IT solution is an innovative, time tested,
replicable, scalable and user friendly solution to
add value to regulatory services provided FDCA,
Gujarat to G2G, G2B and G2C, XLN has been
replicated in 6 other states and 6 other states are
waiting. Food and Drug Control Administration
(FDCA) department is an authority responsible for
issuing licenses to manufacturers, sales licenses to
retailers, wholesalers, distributors, stockists, C7F
agents dealing with pharma and related products.
FDCA is also mandated to monitor the quality of
drugs being manufactured in Gujarat or coming
from other states. Hence, timely recall of substandard, spurious drugs, after proper laboratory
testing, is also an important function of FDCA.
b. Sta t e / I m pl e m e nting
a ge n c y
The XLN has been developed by FDCA to
improve the efficiency of issuance of sales
manufacturing licenses; to ensure quick and
effective recall of substandard/ spurious medicines
through mass message (SMS) and make the
information about ‘Not of Standard Quality’
(NSQ) drugs and formulations available in public
domain; to make sure that drugs are sold to
common man under supervision of a pharmacistby restricting him to one medical store only at a
particular point of time- by controlling multiple
enrolments of pharmacists
www.indiagovernance.gov.in
www.gujratinformatics.com
/
Gujarat / Food and Drug Control Administration
(FDCA) department, Gujarat
e . O bje c tiv e
To provide better, speedy, transparent and hassle free
services to citizen, business community and government
departments, to monitor district offices and retrieval of
information through web based IT solution. To improve
the efficiency of issuance of sales, manufacturing
licenses. To keep the details of 27000 plus pharmacies in
public domain so that citizens can get information about
location of nearest medical stores, 24 hours medical
stores etc.
Speeding the entire cycle of drug testing, from drawing
of a sample to declaration of final result. To interlink the
four government departments working in the area i.e.,
FDCA, Central Medical Stores Corporation, The
Pharmacy Council and the Drugs Laboratory for an
efficient and effective co-ordination.
 Only registered drugs can be sold under the registered
pharmacist and only licensed drugs are available for
public
 Details of 27000 pharmacies and a person can find
out the nearest pharmacy in the location. The process
of drug designing, testing and the results has speedup
and are available for public. The information is
available in the web.
 Reduce number of personal visits by the applicant for
expedition of application and reduce hardship. XLN
restricts a pharmacist to one pharmacy only and
prevent illegal multiple enrollment
Page 36 of 53
14.2.TWADNEST
Tamil Nadu Water and Drainage Board Integrated e-Governance System
The TWADNEST project of Tamil Nadu is an
Internet / Intranet based G2G/G2E e-governance
solutions system in order to leverage Information
and Communication Technologies to implement
total e-Governance in TWAD Board.
Lot of process reengineering was carried out like
the Manual Preparation of Receipts, Sub-Ledger,
General Ledger, Trial Balance Reports; Schedules
are
replaced
with
System
Generated
documents/reports. Necessary approvals were
obtained to do away with the Manual Ledgers and
Files in all 114 offices. In the HR domain, system
generated Joining and Relieving reports,
Generation of Transfer Orders, Reposting Orders
etc were introduced. Also, the collection of
periodical reports was done away with.
http://twadonline.tn.nic.in
b. Sta t e / I m pl e m e nting
a ge n c y
/
Tamil Nadu Water Supply and Drainage Board and
National Informatics Centre, Chennai
d . Be ne fic ia r ie s : Employees, Officers and
top level management of TWAD Board and
Government of Tamil Nadu.
e . O bje c tiv e
Web enabled applications such as Project Monitoring,
Financial Accounting, HR Management and Water
Quality Management. Establishing Network connectivity
among 114 TWAD Board offices. Establishing Network
infrastructure at the Head Office of TWAD Board for
providing web and email services. Establishing Data
Centre and up gradation of Hardware. Development of a
Centralized and comprehensive database.
 Day to day transactions of TWAD Board happens
online.
 The delay in the Information collection and
dissemination is avoided establishing the WAN and
LAN infrastructure, improving the hardware ,
building a centralized database and infrastructure
development in 114 offices of TWAD Board in 32
Districts.
 Voice over IP (VOIP) technology is established for
communication among the TWAD Board offices.
 Established Data Center at NIC, Chennai and Head
Office of TWAD Board for providing online services.
 Telephone charges and Postage charges are reduced
very much by VOIP and email services.
Page 37 of 53
14.3.
Use of Geo-informatics in granting Forest
Rights to the Tribals
The Government of India enacted The Forest
Rights Act, 2006 giving entitlement of land rights
and resources of forest area to the tribals and other
forest dwellers i.e. “Sons of the soil”. It is meant
for granting clear titles duly delineating the clear
contours both to individual and community wise
by taking recourse to ICT based GPS (Global
Positioning System) technology. The Act calls for
the recognition of habitation and cultivation rights
to the eligible claimants from forest areas if they
are in possession of the forest land on or before
December 13, 2005. For the first time, the Act
empowers the other forest dwelling communities
also, apart from the Tribals, the claim to enjoy the
forest resources around them
b. Sta te / I m ple m e nti ng a ge nc y / p a rt ne rin g
a ge nc ie s
Tribal Research Training institute (TRTI), Pune is providing
technical support.. The Tribal Development Department,
Nasik has been made the nodal agency for implementation of
the Act.. Ministry of Tribal Affairs, Government of India is
made responsible for funding and overseeing its
implementation throughout India
The Tribal Research and Training Institute (TRTI)
based in Pune has combined a GPS-based system
for forest land measurement with satellite imagery
software for verification of forest rights claims
under the Act. The Act aims at serving the
intended population i.e. the Tribals and forest
dwellers throughout the state of Maharashtra and
later on got extended to all over India. Through
Persuasive ICT-led evidence, the system provides
valuable precursory information about the plane
table surveyed forest land and thereby helping in
deciding entitlement of land rights. ICT led
technology helps in expediting and lowering costs
of the overall process of deciding the land rights
and also has helped to avoid conflict and mitigate
corruption which has historically been connected
to issues of land rights
http://access2info.asia/geoinformatics_for_forest_r
ights.pdf
Tribals and other traditional forest dwellers
e . O bje c tiv e
 To implement the forest Rights Act-2006 effectively;
taking recourse to ICT in granting titles in a cost
effective and speedy manner to the eligible forest
dwellers and the Tribals who have been in possession
of the piece of land
 To conserve the forest and its resources by
delineating the clear contours with the help of ICT
with a view to entitle the Tribals and Forest dwellers
as sole as beneficiaries and claimants.
 To Prevent the aggrandizers of plane areas from
exploitation of the forest resources with the sole
motive of profit making
 To eliminate possible corruption in granting false
claims and to empower the Sub-Divisional and the
District Committees, who are the adjudicators, with
inputs to cross check the veracity of large number of
claims.
 Resulted in smooth resolving of the title claims for
the forest dwellers in evidence based and least cost
manner.
 GPS generated data provided authenticity to the titles
and eased the process of administration with
identification of clear titles and holders and
demarcation of forest land boundaries.
 After this technological initiative, new encroachers
were discouraged resulting in reduction in claims to
the forest by them leaving the forest resources saved.
Page 38 of 53
14.4.SWAGAT(State Wide Attention on Grievances
by Application of Technology),Gujarat
SWAGAT has provided a platform to ordinary
people of Gujarat to express their grievances to the
Chief Minister directly, lest their voices go
unheard in the mesh of state administration. The
user’s complaint is sent to the concerned
department and the latter has to respond
immediately. The Chief Minister personally
follows the cases through video conferencing with
the concerned departments. The system has
significantly improved the delivery of public
services in the state and as a result, the number of
complaints has decreased - indicating improved
functioning of government agencies.
a ge nc ie s
Chief Minister’s Office, Government of Gujarat. & NIC
Gujarat
Performance Indicators:
The direct goal for SWAGAT was to improve the
efficiency and effectiveness of public grievance
handling in the state: both directly through
SWAGAT and indirectly. Though grievances
involve a small minority of citizens, they can have
a high impact on the sentiment of local
communities and also with the media. It brings
wide political benefits to a government and also
provides a demonstrable example of transparency
and accountability.
http://swagat.guj.nic.in
All the Citizens of Gujarat state
e . O bje c tiv e
 Grievances referred to higher authorities if unresolved
at lower levels.
 Offers opportunity to citizens to present their
grievances related to state government officers
directly to the chief minister.
 Ensures high levels of accountability and
transparency in the administration process.
 Enables online review of Sub-District SWAGAT,
District SWAGAT and State SWAGAT outcomes.
 Complainant is given a justified hearing.
 Ensures high level of accountability and transparency
in the administration process.
 Common citizens have access the highest public
authority of the state, to resolve the most challenging
cases.
 It saves a lot of time and travel cost of the public
 The system has reduced the response time & cost of
settling grievances: a benefit for both Government &
citizens. The direct resolution of grievances,
SWAGAT has had an even more powerful indirect
impact in encouraging state officials to resolve
grievances before they reach the SWAGAT stage,
given the significant threat that the CM may become
personally involved.
Page 39 of 53
14.5. Lokvani
Lokvani is a public-private partnership project at
Sitapur District in Uttar Pradesh which was
initiated in November, 2004. Its objective is to
provide a single window, self sustainable eGovernance solution with regard to handling of
grievances, land record maintenance and providing
a mixture of essential services. As 88 per cent of
the District population resides in villages and the
literacy rate is only 38 per cent, the programme
had to be designed in a way which was userfriendly and within the reach of the people both
geographically as well as socially
a ge nc ie s
Gonda District Administration & NIC Uttar Pradesh
Pe rfo rm a nc e Indic a t ors :
The main attraction for the citizens is the online
grievance redressal system. The Lokvani
centre
enters the complaint on behalf of the complainant.
The user need not be literate or computer expert to
lodge his / her grievance. A copy of the complaint
is given to the complainant along with the
complaint number (like the PNR No. of the
railway ticket) and the database keeps track of all
the complaints filed by a particular Lokvani
centre. All complaints lodged through this site are
monitored and sorted at the District
Magistrate’s Office.
http://gonda.nic.in/lokvani/index.html
All the Citizens of Gonda District
e . O bje c tiv e
Gyandoot Intranet promises a unique form of
Government-to-citizen e-commerce activity. It aims
to provide half a million rural villagers access to various
government services and marketing information at
affordable prices. The concept was to apply the principles
of e-governance, thereby empowering people living in
remote and disadvantaged areas
One of the initial Gyandoot objectives was to bring about
transparency in the working of various departments and
village administration. A significant success has been
achieved with 47.5% of people having work done from
the Soochanalaya within a village, instead of going to the
Block or Tehsil headquarters, saving both time and
money. Nearly all of the respondents feel Gyandoot is
beneficial to them. different people found different
services useful. Over 95% of respondents
from all groups in the user category felt that Gyandoot
services would be useful for their village and
would be useful across all categories of households.
Page 40 of 53
14.6. ELECON(Election Confidential), Bihar
ELECON is the first software in the country to
extensively use ICT in the election processes. The
software is used to bring transparency and fairness
in the poll practices, maintain data secrecy, and
implement mechanisms to weed out any kind of
bias.
ELECON's latest release has been strengthened
through multi-layered randomization and security
in the workflow environment where database is
in central repositories to enable service delivery
electronically
a ge nc ie s
NIC Bihar and the Election Department, Government of
Bihar
Once the election date is declared, all employees
of the district, irrespective whether they are of the
state or central government, come under the direct
control of the District Magistrate. Communication
may be sent to notify personnel for attaining
election related trainings or receipt of appointment
letters, receipt of election materials or receipt of
tour advances of staff for duty etc. All this is
handled with ease by ELECON.
http://www.elecon.bih.nic.in/
All the Citizens of Bihar & Government
officials
e . O bje c tiv e



Make ELECON easy to install, user-friendly and
rich in GUI features
Identifying each designated polling staff by an
unique serial no i.e. Personal Identification Number
(PIN) valid for entire state
Deployment of random number techniques for
polling party formation and its deployment (booth
tagging) without any bias




Building intelligent features in fixing processing
priority for Segments to minimise the manpower
shortage
Multi-layer data security at the level of Database,
User & Observer
Facility for locking and unlocking the processed data
by the Observer
Facility for on-line verification of Commission’s
criteria for staff deployment in polling party and its
deployment
Page 41 of 53
14.7. Schemes Management Framework, Goa
Schemes management framework (SMF) is a
common framework to manage all kinds of
schemes across various departments on a common
platform. It is a framework where any beneficiary
is uniquely identified across all schemes. The
application status is informed to the applicant
through an automated SMS system at each level of
processing. Direct cash transfer happens to the
beneficiary's bank account through electronic
clearing system (ECS)/national electronic fund
transfer (NEFT), once the application is sanctioned
by the department.
a ge nc ie s
Goa Welfare Department, Government of Goa & NIC
The initiative caters to the entire cycle of
transaction from Application receipt, entry,
verification and recommendation, sanction,
disbursement and reconciliation. Verification is
conducted against the eligibility criteria as
specified in the scheme notification document. All
approved applications with positive remarks are
allotted a unique sanction ID for generation of
sanction orders and based on the scheme type;
release of funds to the beneficiary is handled.
http://www.goaelectronics.co.in/SMF.aspx
All the Citizens of Goa & Government
officials
e . O bje c tiv e




Reduced time for reconciliation of funds
With formation of central repository of documents,
time for furnishing of documents for every scheme is
reduced for the beneficiaries.
Saving the cost of manpower and paper in
verification of application forms for department.
SMS and email based system reducing the use of
paper for sending letters.




Faster processing of scheme applications
Transparent process with status available at each
level
Multiple provision to check and monitor application
status such as SMS/email/helpdesk
Central repository of all the documents is maintained
so beneficiary does not have to submit same
documents across schemes to avail benefits under
any new schemes
Page 42 of 53
14.8. LITES - Litigation Information Tracking and Evaluation
System
D.
The recently established Justice Department in the
Secretariat is to monitor litigation to which the
State is a party.
Justice department identified 201 units under 45
Administrative departments of the Government to
create a comprehensive database and to provide
information to the State government on litigation
matters. Aim of this new department is to assist the
Administrative Departments in the State to
effectively and economically handle litigation and
to streamline systems and procedures to maximize
efficiency.
a ge nc y
/
Administrative aspects of litigation like
appointment of advocates, preparation of factual
statements by department, filing reply in time,
effective participation during proceedings, timely
action on the order of courts, etc. are to be given
attention. Also, effective analysis of data would
provide the dimension of problems being faced by
the government and weaknesses in the current
system of the handling litigations. This would
logically lead to strengthening systems and
procedures.
http://lites.rajasthan.gov.in/
Rajasthan / Department of Information Technology
and
Communication,
Nodal
Agency
for
computerization
in
Rajasthan,
IT
Dept of Justice & Administrative Dept.
Building,YojanaBhawan, Tilak Marg, C-Scheme,
Jaipur – 302005. (Rajasthan), INDIA.
e . O bje c tiv e
Phone: 91(141) 2224855, 5153225
g. Ke y m o dule s t ha t s i gnific a n tly re duc e d ris k in the
proje c t .
 To regularly monitor progress of litigation to
which state is a party.
 Refinement of the reports with the feature of “At a Glance

To improve efficiency in handling cases.
Reports “ developed
 To assess performance of GAs/LICs/OICs.
 Long pending Alert system with the reminder generation
module developed which significantly reduced lot of
 To diagnose flaws to improve and strengthen
problems
systems.
 Duplicity of cases reduced to a large extent.
 To reduce unnecessary litigation and
 Refinement in the Web design making it more user friendly
multiplicity of litigation.
and easy navigation appreciated by Justice department

To Economize on litigation expenses.
 Date Format inconsistency removed
 Alert System with Pre confirmation letter
f. Ac h ie v e m e nts
Successfully Implemented on line Web based
system with a comprehensive and reliable database on
litigation With the effective monitoring by the Justice
Department and successful implementation by the
DoIT& C, The system was launched on 22.5.2006 and
successfully implemented across all the Departments of
the State and achieved the National level Award in the
10th
National e-Governance Conference,in February
2007.
Page 43 of 53
14.9. e-COURTS
E.
Apart from the unacceptable time it takes to find
judgement in regular government courts, the actual
litigation process also adds a mystique for many
people and makes the entire process through the
traditional courts a very frustrating and
intimidating experience to the layperson. The need
for e-Court.
India experiences, in common with most modern
democracies, an increasingly complicated society.
It is therefore no surprise that the legal system
across the country gets clogged up, especially
where it regards civil and common law areas. The
waiting time for trial can be anywhere from six
months to three years or longer. Suggested reading:
The Litigation Process. Even Small Claims Courts
in India which provide a resolution for simple
cases will take you the better part of a year to go
through the entire Small Claims Court process i.e.
have your trial and get judgment. Collecting adds
further delay and is an entirely different story, it is
by no means the easiest undertaking both in terms
of additional expense and duration.
a ge nc y
/
Rajastan / Department of Information Technology
and
Communication,
Nodal
Agency
for
computerization
in
Rajasthan,
IT
Building,YojanaBhawan, Tilak Marg, C-Scheme,
Jaipur – 302005. (Rajasthan), INDIA.
Phone: 91(141) 2224855, 5153225
http://e-court.in/
Citizens of India.
e . O bje c tiv e




To provide efficient & time-bound citizen
centric service delivery.
To develop, install & implement decision
support systems in courts.
To automate the processes to provide
transparency of Information access to its
stakeholders.
To enhance judicial productivity both
qualitatively & quantitatively, to make the
justice delivery system affordable, accessible,
cost effective & transparent.








Registration of case: by auto-generated case
numbers
Copies of Judgment: judgments would be made
available through web
Preparation and delivery of decrees: Decree
should be made available to the concerned
parties by e-mail, where ever applicable
Generation of automated cause list: Within an
hour of conclusion of court service daily
Generation of court diaries: Automated diaries
Availability of Case status: Online 'case status'
right from filing of a case till it gets disposed
Generation of daily orders: As soon as the Judge
signs the order and edited by the Court Master
Website for each court: Every court will have its
own website.
Page 44 of 53
14.10. XGN-Extended Green Node, Gujarat
Gujarat Pollution Control Board (GPCB) was
established in 1974 as a regulator to prevent and
control pollution. To provide an IT solution aiding
the GPCB in effective and qualitative
implementation of the environmental laws for air,
water and hazardous waste including rules for
management of plastic, bio-medical and municipal
waste etc. It was implemented from April,
2008 and is ongoing.
a ge nc ie s
Gujarat Pollution Control Board & NIC
The core of XGN lies in providing hassle free, 24
× 7 anywhere e-access to businesses through a
unique ID to perform GPCB related various
activities like making online applications, its
tracking, filing returns and statements prescribed
under the acts/ rules, to obtain online permissions
and other communications from GPCB as well as
to facilitate reuse / recycle of wastes
http://gpcb.gov.in/About-Board.htm
All the Citizens of Gujarat & Government
officials
e . O bje c tiv e







Standardization & Speedy disposal of NOC-CCA
through technology Usage.
A Transparent e-Movement from Field Offices to
Head Office
Consent Grant/ Reject within 45 days Monitoring of
Technical Parameters related to
Air/Water/Hard Pollution
Monitoring Previous Inspection & Sample History
for reviews.
Widening the base of industries registered with
GPCB.
A generalized Public Complaints Redressal System.






Speedy disposal of NOC-CCA through Technology
Usage.
A Transparent e-Movement from Regional Offices
to Head Office.
Consent Grant/Reject within 45 days.
Effective Online Interaction between GPCB StaffIndustries thru e-TALK.
Isolation of Sample Collections from Parameter
Testing and Result Reflections.
A generalized Public Complaints Redressal System
Page 45 of 53
14.11. Child Tracking System, Gujarat
Many children have been reported missing. Some
of them end up in the streets or with various child
care institutions (CCIs). It becomes extremely
difficult to reintegrate the children if they are
unable to tell their address properly. Initially, there
was no authentic source of information on the
number of children staying at various CCIs as well
as data on missing children. The child's
information needs to be recorded systematically so
that re-integration with their families becomes
easier.
a ge nc ie s
Government of Gujarat, UNICEF & NIC
The child tracking system is a web portal named
www.Trackthemissingchild.gov.in consisting of a
management information system for creating a
database of children within the purview of the
Juvenile Justice Act for children in need of care
and protection (CNCP) and children in conflict
with law (CCL).
http://www.trackthemissingchild.gov.in/
d . Be ne fic ia r ie s :
All the Citizens of Gujarat
e . O bje c tiv e



To create a software to enable child welfare
committees (CWCs), Juvenile Justice Boards (JJBs),
State Project Support Unit (SPSU), child care
institutions (CCIs) under the JJ system who directly
deal with children to enter and update information
about children in their care/custody and to generate
reports and information for the purpose of their
action.
To ensure speedy and timely administration of
justice to children as provided for in the Juvenile
Justice Act, 2000, and amended in 2006, 2012.
Immediate and on-line reporting of missing/recovery
of children.



Police Stations: Live database of missing and found
children and online tracking facility with the
database of child care institutions.
Child Care Institutions: Live database of children
residing in child care institutions and tracking the
progress of each child in terms of the need and
development progress of each child.
Citizen's corner and Parent's corner: A facility to
enter details of missing and found children in the
website, to access the details about the services
available; parent's corner has information on do's and
don't with child and what to do during an emergency.
Page 46 of 53
14.12. COMPWSSA - Computerized Monitoring of PWD-WSS (Water
Supply and Sanitation) Activities
F.
G.
This will lead to preparation of Self-Estimates and
Budgetary requirement in next Plan.COMPWSSA
facilitates Asset management of all the installed
Installations, Monitoring of Works, Monitoring of
Agreements, Preparation of SB Agenda, Inter
Department Transaction of Assets, Site Inspection
and Reporting system, SMS based Data Capturing
of selected Installations (SS Tank). It also acts as
tool for decision making in selection of type of
source and design of water supply system.
COMPWSSA (Computerized Monitoring of PWDWSS Activities) has been developed primarily for
Asset Management and Monitoring Physical and
Financial aspects of various construction works
undertaken by Haryana PWD-WSS (Water Supply
and Sanitation) Department. At present, the
application is simply G2G with limited G2C
extension.These projections can be formulated
based on current water demand per village of given
present population. Based on census projection, it
is possible to calculate the future demand and
hence the infrastructure that need to be developed
to meet that demand.
b. Sta te / I m ple m e nt ing
a ge nc y
http://haryanapwd.nic.in /
Dept of PWD& Citizens
/
e . O bje c tiv e
Haryana / National Infomatics Centre Haryana
g. Ke y m o dule s t ha t s i gnific a n tly re duc e d ris k in the
proje c t .






Refinement of the reports with the feature of “At a Glance
Reports “ developed
Long pending Alert system with the reminder generation
module developed which significantly reduced lot of
problems
Duplicity of cases reduced to a large extent.
Refinement in the Web design making it more user friendly
and easy navigation appreciated by Public Works department
Date Format inconsistency removed
Alert System with Pre confirmation letter





To regularly monitor progress of Public works
and Irrigation department.
To improve efficiency in handling the service
providing to the citizens.
To assess performance of GAs/LICs/OICs.
To diagnose flaws to improve and strengthen
systems.
To Economize on Irrigation expenses.
Successfully Implemented on line Web based
system with a comprehensive and reliable database on
irrigation,with the effective monitoring by the Public
Works Department and successful implementation by the
NIC of Haryana.All these systems collectively works for
supply of fresh drinking water to 2 Crore population in
6745 villages and 74 towns of Haryana, besides disposal
and treatment of sewage and storm water from each
locality of 44000 sq Km of states area
Page 47 of 53
14.13. ANCIENT COINS
H.
These are hammered silver pieces in irregular
shapes- circular, square or rectangular. They do
not bear name of any ruler or date, but only
symbols. Scholars believe that they remained in
circulation from 6th century BC to about 2nd
century AD and are found from all over the
country.Chronologically, Kushana rulers issued
coins in their names. Their collection has copper
coins of Kadphises-II and Kanishka. Next comes
coins issued by Gupta Emperors (320-455) Kach
Gupta,
Samudra
Gupta,
Chandragupta-II,
Skandgupta and of Kumargupta, these are in silver
and gold. Gupta coins show portrait of the ruler
and their lord, these are highly artistic and finished
in minute details.
Coins are contemporary document in metal. Over
the years, they have played important role in the
study, construction and re-construction of the
history. Their remarkable contribution is
universally recognized. Coins were struck by rulers
in exercise of their royal prerogative. Many rulers,
who were unknown to history, have been noticed
and studied by their coins.Department of
Archaeology and Museums, Govt. of Rajasthan
possesses a rich collection of coins, ranging in date
from 6th century BC to the mid-20th Century.
Earliest types of coins are of punch marked
variety.
B. S ta te / I m ple m e n ting a ge nc y
Rajasthan / RajCOMP Info Services Ltd.1st Floor,
C-Block, YojanaBhawan, Tilak Marg, C-Scheme
Jaipur-302005 (Raj). INDIA. Phone: 91(141)
5103902. Email: [email protected]
C. Sou rc e / Re fe re nc e Li nk s :
Beside
these the collection has a few Indo- Greek
http://www.ancientcoins.rajasthan.gov.in//
and large number of Indo-Sassanian coins in silver.
D . Be
ne ficmillennium
ia rie s :
The
second
AD brings innumerable
Dept
of
Archaeology
and Museums
& Citizens
variety of coins issued
by Sultans
of Delhi,
Mughal Emperors, Royal State of Rajasthan, East
E. O bjeIndia
c tivCompany
e
and the British crown.
G . Ke y m odule s tha t s i gnific a n tly re duc e d ris k in the
proje c t .

The Department of Archaeology & Museums was
established to manage the cultural heritage of Rajasthan through
conservation,
restoration,
research,
publication,
survey,
documentation, excavation, exploration, acquisition, exposition and to
promote cultural tourism. The department possesses a rich collection
of coins, ranging in date from 6th century BC to the mid-20th
Century. Earliest types of coins are of punch marked variety. Scholars
believe that they remained in circulation from 6th century BC to about
2nd century AD and are found from all over the country.
Chronologically, Kushana rulers issued coins in their names. Their
collection has copper coins of Kadphises-II and Kanishka. Next
comes coins issued by Gupta Emperors (320-455) Kach Gupta,
Samudra Gupta, Chandragupta-II, Skandgupta and of Kumargupta,
these are in silver and gold.






To Preserve, Restore and Conserve of
Monuments, antiquities and Archaeological
Sites
For excavation and exploration of the
archaeological sites.
To Survey and Documentation the ancient coins
and documents.
To acquisition and exposition of the
archaeological sites.
To re - organization and Development of
Museums;
For research and publication;
To provide exhibitions, seminars and Lecturers
about the ancients monuments.
F . Ac hie v e m e nts
The first phase of documentation of 2.25 Lac
Coins housed in various museums of the department has
been completed and the information is available on the
departmental website www.ancientcoinsrajasthan.gov.in.
Page 48 of 53
14.14. Integrated Workflow & Document Management System (IWDMS)
I.
IWDMS provides Document Management,
Workflow
Management,
Collaborative
Environment and Knowledge Management in an
integrated fashion and delivers an Electronic
Workplace that result in productivity improvement
in Government.
Government of Gujarat (GoG) wants to use eGovernance as the tool to improve the
Accountability, Transparency & Effectiveness in
Government administration. The Integrated
Workflow and Document Management System
(IWDMS) project has been implemented for the
same through automating the government
functions and processes at all levels of the
administrative hierarchy. GoG has given stress to
Change Management and Top-down approach for
successful implementation of IWDMS project.
The project initially covered all employees of the
Government of Gujarat at New Sachivalaya,
Gandhinagar. It is now being extended to the
employees of the HoDs of the departments in
Gandhinagar and Ahmedabad. In order to achieve
Single File Management System across the state,
IWDMS will be extended to all other HoDs in
Gujarat in a phased manner. IWDMS has not only
helped improve the accountability, transparency
and effectiveness but also benefited the citizen's
directly through applications such as Grievance
Redressal, CM Relief Fund, Surat Disaster
Assessment Survey, etc. and benefited the industry
through applications such as Investment
Monitoring System.
B. S ta te / I m ple m e n ting a ge nc y
Gujarat / Gujarat Informatics Limited, Block No. 1,
8th Floor,UdyogBhavan, Sector - 11,Gandhinagar382010,Gujarat.Phone:
91-79-23256022
E-mail:[email protected].
G . Ke y m odule s tha t s i gnific a n tly re duc e d ris k in the
proje c t .
Government of Gujarat (GoG) wants to use e-Governance as
the tool to improve the Accountability, Transparency & Effectiveness
in Government administration. The Integrated Workflow and
Document Management System (IWDMS) project has been
implemented for the same through automating the government
functions and processes at all levels of the administrative hierarchy.
GoG has given stress to Change Management and Top-down
approach for successful implementation of IWDMS project.
The project initially covered all employees of the Government of
Gujarat at New Sachivalaya, Gandhinagar. It is now being extended to
the employees of the HoDs of the departments in Gandhinagar and
Ahmedabad. In order to achieve Single File Management System
across the state, IWDMS will be extended to all other HoDs in
Gujarat in a phased manner. IWDMS has not only helped improve the
accountability, transparency and effectiveness but also benefited the
citizen's directly through applications such as Grievance Redressal,
CM Relief Fund, Surat Disaster Assessment Survey, etc. and
benefited the industry through applications such as Investment
Monitoring System.
C. Sou rc e / Re fe re nc e Li nk s :
http://gil.gujarat.gov.in/integrated_workflow.html
D . Be ne fic ia rie s :
All Department HOD’s and Secretaries
E. O bje c tiv e

To ensure effective, efficient & transparent
administration.
 Create an automated Office Management
System.
 Enhance Productivity.
 Enable Prioritization of work.
 Use IT as an enabler to help in daily work.
 Design an efficient workplace.
 Enable Policy Based Processing.
 Provide a mechanism for information and
experience sharing.
 Generating effective MIS to aid the senior
management.
 Helping in effective collaboration between
various personnel
F . Ac hie v e m e nts
Integrated
Workflow
and
Document
Management System (IWDMS) is implemented across
the
Government
Secretariat,
which
ensures
standardization of application and database. Detailed
GAP Analysis has been carried out for all the
Government Departments. GR issued for extension of
IWDMS implementation for HoDs, Boards and
Corporations.
Page 49 of 53
14.15. Megh Sushrut (MS)::
An ERP Solution for Health Delivery in SaaS Model using Garuda Network as the Computing Cloud
J.
Megh Sushrut is an initiative by C-DAC for providing Hospital Information Management
System (HIMS) using the emerging Cloud Computing and Software as a Service (SaaS)
paradigm. Under this initiative, C-DAC has set up a comprehensive HIMS in its data centre,
which is running on 24 X 7 basis and is making the services available over multiple hospitals
using the backbone network of MPLS/VPN cloud. This backbone cloud is set up with more
than 99.9% availability to ensure that the services are available in the hospitals almost all the
time. The full infrastructure needed in the hospital is also set up by C-DAC (including
deployment of manpower). Charging is based on number of transactions. This ensures that
extensions of hardware and software infrastructure get matched with the financial outflow from
the project.
a ge nc y
/
http://awards.eletsonline.com/2011/11/15/megh-
Rajasthan / Centre for Development of Advanced sushrut-ms-an-erp-solution-for-health-delivery-inComputing (C-DAC)
saas-model-using-garuda-network-as-thecomputing-cloud-2/
e . O bje c tiv e
To provide Hospital Information Management System
under SaaS model, in any hospital that can be
connected to the C-DAC computing cloud. In this, the
client pays for the services on â€˜per transactionâ€™
basis. Note that this model is successful in the mobile
phone and cable network industries. It provides HIMS
solution at the hospitals as a turnkey service; stationery,
operating manpower, etc. being part of the service, and
recover the cost over a period of time by charging the
beneficiaries on â€˜per transactionâ€™ basis.
Small and medium level hospitals and nursing homes
in the country
1. Turnkey Solutions: All functions including
provision of stationery, operating manpower,
etc. is made as a part of the package. This is to
ensure that nothing is left to chance.
2. Reuse: The costliest part of the system
(Servers, Third Party Software, etc.) are used
across hospitals. This reduces the total cost.
3. Reduced
Cost
of
Ownership:
Capital
investment in the hospital is reduced to a
minimum. This also reduces the manpower
expenses and other related costs.
Page 50 of 53
14.16. e-Mamta (Mother and Child Tracking Application)
K.
A web based software application
covers the entire population of Gujarat
with special emphasis on rural, urban
slum and slum like population in District
Family Health Survey (DFHS). The
system aims at registering individual
pregnant mothers, individual children in
the age group 0-6 and adolescents
along with their full details to ensure
complete service delivery of Ante Natal
Care (ANC), Child birth, Post Natal Care
(PNC), Immunization, nutrition and
adolescent services. Through work
plans, a unique concept introduced for
the first time in Public Health, the left
outs of maternal and child services are
tracked. It also provides a management
tool to the service providers at the
grass root level to determine the
potential recipients of the services
along with their details, through
comprehensive work Plans. Finally, the
services are aggregated to generate
Reports that are reliable and valid.
b. Sta te / im ple m e nting
Gujarat/ NIC
a ge nc y
/
c . Sou rc e /R e fe re nc e Li nk s :
http://e-mamta.gujarat.gov.in/
Rural Population and pregnant mothers
e . O bje c tiv e
Reduction of Infant Mortality Rate (IMR) and
Maternal Mortality Ratio (MMR) are
important project objectives
The project ‘E-Mamta: Mother & Child
Tracking System’ has deployed mobile tools
as platforms to monitor health services
delivery to mother and child in all 26 districts
of Gujarat, all 172 health blocks comprising
of 1147 Primary Health Centres, 318
Community Health centres, 26 Sub District
Hospitals and 26 District Hospitals. The
application so far has stored family health
records of more than 95 lakh families, health
details of 4.5 Crore population (80%) of
Gujarat Population. E-Mamta has registered
21,95,028 pregnant women and total
families reached out is 98,42,467, and total
children registered is 7,25,279 for MCH
services.
Page 51 of 53
14.17. Drug Logistics Information and Management System (DLIMS)
A.
DLIMS is conceptualized, designed & developed by
National Informatics Centre (NIC), Gandhinagar, Gujarat.
DLIMS is an online web-based application integrating
various inter-related activities of the Central Medical
Stores Organization. This system enhances the
operational efficiency of the healthcare services provided
at Primary Health Centre and Sub-Centre levels.
Automated services have drastically reduced the time
delay bringing it down to zero.
c . Sou rc e /R e fe re nc e Li nk s :
dlims.guj.nic.in
Citizens of Gujarat
b. Sta te / im ple m e nting
a ge nc y
/
e . Fe a tu re s
Gujarat/ NIC


Organizes incoming transactions
Increases prompt actions of the
department to meet any unscheduled
epidemics
 Manages and supervises the stock of
medicines and medical equipments
 Facilitates provision of adequate drugs
and apparatus in the face of emergency
 Administers material receipt and vendor
payments for smooth functioning
The system has increased the level of accuracy and
transparency in government healthcare services and
provides procurement related guidance to the 500
DDOs across Gujarat. The DLIMS handles
procurement, storage and distribution of medicines,
drugs, injectables, surgical goods and medical
equipments. It distributes them to medical colleges,
district and taluka hospitals, community health centers
and municipal corporations. This system was pivotal in
the supervision of various government-sponsored
National Programs like Anti-Malaria, School Health,
Epidemic, Nirmal Gujarat, Anti Rabies, Medical
Camps, etc DLIMS is not a just another Inventory
Software, but an Enterprise Resource Planning (ERP)
system.
Page 52 of 53
14.18. Gyandoot
Gyandoot is an intranet in Dhar district connecting
rural cybercafes catering to the everyday needs of
the masses. This web site of GYANDOOT is an
extension of Gyandoot intranet, for giving global
access. Initially, computers were installed in
twenty village Panchayat centres and connected to
the District Rural Development Authority in Dhar
town. These were called Soochanalayas which
were operated by local rural youth selected
for this purpose (called Soochaks). No fixed salary
or stipend was paid to them. Later, 15
more Soochanalayas were opened as private
enterprise
a ge nc ie s
Office of the Collector, Dhar District & NIC Madhya
pradesh
The goal of Gyandoot is to establish a
community owned network of sustainable
information kiosks in the poverty-stricken, tribal
dominated rural area. Dhar is a tribal dominated
district in Malwa region in the western part of
Madhya Pradesh. It is the soya and cotton belt of
Malwa and Nimar and boasts a rich wealth of arts
and culture. Agriculture and industry are the
mainstays of business here
http://www.gyandoot.nic.in/
All the Citizens of Dhar District
e . O bje c tiv e
Gyandoot Intranet promises a unique form of
Government-to-citizen e-commerce activity. It aims
to provide half a million rural villagers access to various
government services and marketing information at
affordable prices. The concept was to apply the principles
of e-governance, thereby empowering people living in
remote and disadvantaged areas
One of the initial Gyandoot objectives was to bring about
transparency in the working of various departments and
village administration. A significant success has been
achieved with 47.5% of people having work done from
the Soochanalaya within a village, instead of going to the
Block or Tehsil headquarters, saving both time and
money. Nearly all of the respondents feel Gyandoot is
beneficial to them. different people found different
services useful. Over 95% of respondents
from all groups in the user category felt that Gyandoot
services would be useful for their village and
would be useful across all categories of households.
Page 53 of 53

Select ICT Projects for U.T. of Puducherry - July 2014

Transcription

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