DigiTar™ case study series
DigiTar Strategic Alliances
Establishing key business development relationships with the leading IT market suppliers, SUN Microsystems, Inc. (now Oracle) and
IBM Corporation has allowed DigiTar to market worldwide with the partnership advantages that include platinum level systems and
services support in more than 200 countries by trained in-country personnel of SUN and IBM. In addition, DigiTar’s Partnership
status provides advanced access to in-country marketing teams along with joint sales programs that complement SUN and IBM
products. [See the following News Releases]
DIGITAR ACHIEVES ENHANCED STATUS AS A PRINCIPLE PARTNER WITH SUN
MICROSYSTEMS ADVANTAGE PARTNER PROGRAM
Boise, ID (July 15, 2008) – DigiTar Inc. (DTAR), a leading IT outsource provider of Security as a Service (SaaS) and automated
Web Content processing solutions, today announced it has been designated by SUN Microsystems as a “Principal Partner” with SUN
Microsystems Advantage Partner program.
SUN Microsystems Advantage Partner program delivers a wealth of offerings and options to DigiTar, in five key areas:
MARKETING TOOLS: Broadens the reach and increases the efficiency and cost-effectiveness of DigiTar’s marketing efforts by
leveraging Sun’s considerable experience, resources, and market influence.
SALES ENGAGEMENT: Takes DigiTar’s go-to-market efforts to the next level by tapping into Sun’s sales organization, with privileged
access to expertise across the organization and expanded teaming opportunities with other program participants.
TECHNOLOGY AND PRODUCTS: Cuts the cost and complexity of designing, developing, and deploying DigiTar SaaS eMessaging
and Web 2.0 Services—to shorten time to market and increase the return on investment.
EDUCATION AND INFORMATION: Build technology competence with Sun products and stay abreast of the latest tools,
technologies, and topics of interest in DigiTar’s industry—so as to stay a step ahead of competitors.
PARTNER INITIATIVES: Participate in Sun partner initiatives focused around a specific technology and find new ways to expand
DigiTar business opportunities and revenue streams.
DigiTar’ state-of-the-art, SENTINELMessaging™ and SENTINELComplete™ Enterprise technology provides Fortune 500 and Fortune
1000 clients unprecedented levels of protection, and allows its clients to maintain 24x7x365 access to their mission-critical systems
and cyber communications data without any planned or unplanned interruptions.
“DigiTar understands that even a few minutes of downtime within a services provider can have a catastrophic effect on a company’s
business operations, corporate reputation, and ultimately, its bottom line,” said Dale Williams, President and CEO of DigiTar.
“DigiTar has built a world-class eMessaging infrastructure that, combined with a wealth of industry experience and
expertise from SUN, ensures that DigiTar clients always have the highest level of turn-key CyberSec solution
processing performance and reliability necessary to compete in today’s global marketplace.”
DigiTar INC. (DTAR) provides outsourced eMessaging and cyber security processing services for world-class IT communications
solutions that accommodate the business needs of large and small, data-intensive enterprise companies. DigiTar operates a highly
reliable and secure Enterprise Data Center facilities that offer “five nines” (99.999%) availability and highly scalable processing
systems in conjunction with managed IT solutions that secure Fortune 1000 companies’ mission-critical, threat & disaster proof cyber
messaging and communications.
DigiTar is a SUN Microsystems Advantage - Principal Partner, which assures DigiTar clients of leading edge
innovation, performance, reliability and support. As a result, DigiTar solutions enable clients to reduce their operating costs and focus
on their core competencies.
For more information about DigiTar, contact www.digitar.com.
From: [email protected]
To: DigiTar Inc.
Subject: Advanced level membership
At this time we’re pleased to inform you that your customer services technology to IBM Lotus Notes
and Domino applications software products was approved for and has qualified you for the following:
"DigiTar Inc. - IBM Advanced Business Partner"
Achieving PartnerWorld Advanced level entitles you to use the IBM Business Partner emblem and
the designation "IBM Advanced Business Partner". Use of this emblem endorses your
relationship with IBM in the minds of your clients and can reinforce their decision to do business with
you. The IBM Business Partner emblem and usage guidelines can be found
In addition, your company is now entitled to a powerful set of marketing, sales, and technical
resources specific to the industries and markets you serve through the PartnerWorld Industry
Networks. Please visit http://ibm.com/partnerworld/industrynetworks to learn more. If you are
interested in a complete listing of all PartnerWorld benefits, they can be found at:
Thank you for your interest in IBM. If you have questions regarding PartnerWorld or this e-mail,
please contact PartnerWorld Contact Services at:
The PartnerWorld ISV team
Case Studies and Customer letters of endorsement / recommendation:
October 27, 2010: DigiTar SentinelMessaging™ - 5 Year Customer Feedback Titled “Kudos”
-----Original Message----From: "Randy LaPorte"
Date: Wed, 27 Oct 2010 14:18:46 -0600
To: "'Jason J. W. Williams'" <[email protected]>
Just wanted to give you some good feedback. I have a security firm that is trying to perform some social engineering
on our bank.
They tried various ways of sending bogus email to get our employees to send or click a link to give out private
customer information and was blocked entirely by DigiTar in the first attempt and then caught in the DigiTar spam
filter the second time.
They mentioned that they have not had "message labs" or "postini " give them this much trouble getting through.
>AVP/Information Systems Manager
>1299 N. Orchard Street, Boise, Idaho 83706
[Note: Message Labs and Postini (mentioned above ) are DigiTar’s competitors. ]
2006 DigiTar, All Rights Reserved
STATE OF IDAHO
DigiTar™ case study series - Sentinel Messaging™
RiskSecure provides a range of cyber security consulting services, including compliance audits, round-the-clock
vulnerability scanning as well as in-depth security training. Their clients range from small-sized businesses to companies
in the Fortune 50. Through their commitment to improving security and reducing risk, RiskSecure has established
themselves as a world-class provider for security services.
About Troy Taylor
Troy has worked for Fortune 50 clients in roles such as Divisional Information Security Manager for Hewlett-Packard and
has over fifteen years of IT experience. He has started, run and sold several start ups and holds degrees in Nuclear
Physics and an MBA.
The Problem: Spam Overload
To say RiskSecure had a problem with spam might be the understatement of the year. Having collected many “old
growth” domains from the companies that merged to form RiskSecure, the company was a target for armies of
spammers. Many thousands of spams would hit its mailboxes every day.
For a long time, RiskSecure employed the Open-Source Software program SpamAssassin to mitigate the problem.
However, the spammers seemed to always be one-step ahead. The volume of spam processing kept increasing to the
point where hundreds of spams where slipping past SpamAssassin every day. Additional layers of spam filtering were
implemented and eventually even those failed. Something needed to be done before email became a useless tool.
RiskSecure needed a solution to fix the problem and it needed to happen fast.
The Solution: Sentinel Messaging™
As a longtime information security insider, RiskSecure CEO Troy Taylor was familiar with the many products and
approaches on the market. So when looking for a new messaging security solution, he was skeptical that he would find
anything that performed better than SpamAssassin.
“To be honest, when I first heard about DigiTar’s Sentinel Messaging™ solution, I had my doubts that it would perform any better
than SpamAssassin. In fact, I was fairly sure they would not get even close to 99% accuracy. So, RiskSecure was understandably
thrilled at the results Sentinel Messaging™ produced within the first two weeks. We’re consistently seeing accuracies in the range
of 99.2% to 99.7%. It’s truly amazing.”
RiskSecure has also enjoyed many unanticipated ancillary benefits of using Sentinel Messaging™:
“DigiTar has reduced the amount of mail hitting RiskSecure’s servers by over 75%. Thus, we can spend more time working and
less time on manually filtering email and save a tremendous amount of time upgrading our mail infrastructure.
Frankly, the biggest benefit has been DigiTar’s support and service. Anytime RiskSecure has had a question or needed assistance,
DigiTar worked diligently to address our concerns. The turnaround time has been fantastic. Refreshingly, this just seems to be the
normal way DigiTar runs their business.
Having a technical background, I am used to managing infrastructure in-house, and I was hesitant to give up control of such a
critical part of our business. Since RiskSecure is a security services company, any failure could be catastrophic to our reputation.
DigiTar has consistently delivered on our reliability expectations and RiskSecure’s ability to handle previously insurmountable
mountains of spam. I personally believe their solution is among the best on the market and certainly the most affordable.
We would without hesitation recommend Sentinel Messaging™ to any of RiskSecure’s customers, including the Fortune 50 clients.
DigiTar has made a believer out of RiskSecure as a company and me personally.”
Moving forward, RiskSecure states they look forward to taking advantage of additional Sentinel Messaging™ features as
their business grows and their disaster recovery and messaging compliance needs expand. The fact that this will be a
zero hassle, instant deployment event, makes their choice particularly comforting.
DigiTar's mission is to align and elucidate the world's messaging. Our services enhance existing messaging systems with
next generation feature sets, through state-of-the-art technology development. Core to our philosophy is the commitment
that next-generation enhancements should reduce not add to the burden of those systems. We seek zero configuration
principles across our entire service line.
DigiTar™ case study series - Sentinel Messaging™
The Problem: Processing Overload
Spam was making Bao Tran’s life miserable. As the Technical Services Manager at Stanford Law School (SLS),
availability of his IBM Domino cluster was keeping him up at night. SLS’ server-based anti-spam and anti-virus
packages were buckling under the torrents of e-mail thrown at them…and taking the Domino cluster down. Further
complicating matters, was the hands-off approach the security software vendors took to addressing Bao’s growing
As a result, Bao started looking for an alternative solution. One that would both increase the accuracy and
effectiveness of SLS’ mail security, while offloading the processing burden. When he chose DigiTar’s Sentinel
Messaging™ service for its superior performance, low administrative overhead and service commitment, he did not
realize how quickly his choice would pay off. While Sentinel Messaging™ had been chosen by SLS, full deployment
was awaiting the completion of a metered activation plan.
Without warning, swarms of e-mail with 7MB attachments started hitting the SLS Domino cluster. Someone had
forwarded a 7MB e-mail to a mailing list subscribed to by many faculty and staff, and it was grinding the cluster to a
halt. So when the massive e-mail storm hit, each server in the Domino cluster started to grind to halt under spam
and virus scanning load.
The Solution: DigiTar Sentinel Messaging™
DigiTar™ was immediately ready to help. After discussion with DigiTar™ messaging engineers, Bao quickly
obtained the necessary SLS approvals to authorize a full Sentinel Messaging™ deployment:
“We didn’t know how to get the situation under control. Our old spam and virus scanning software was crushing
our Domino cluster, and professors were starting to notice that their e-mail was being heavily delayed. I called
DigiTar to find out how fast they could stand up a full-deployment…hoping we could remove the anti-spam and
anti-virus software that was killing us. Imagine my amazement when they said they could be ready to go in 60
minutes. Normally, a major change like this would have required weeks of preparation and careful planning.
Without Sentinel Messaging™’s amazing auto-provisioning and veriSYNC™ features, making a move so quickly
would have been unthinkable…even given our dire situation. With any other service, just getting an accurate user
list together would have taken days. To get Sentinel Messaging™ fully configured and running didn’t require any
more effort than saying ‘Yes’.
More importantly, DigiTar™ treated Stanford Law’s problem as if it was DigiTar’s problem from the minute I
called. They had a signed purchase order from us…they didn’t have to go the extra mile.”
Within minutes of activating all of Stanford Law School’s users, Sentinel Messaging™ completely shouldered the
burden of the unexpected Denial-of-Service:
“The SLS Domino cluster returned to stability within minutes of activating Sentinel Messaging™. Without the
amazing service and support we received from the DigiTar™ staff, we could not have successfully weathered this
Throughout our trial, and now production use, DigiTar has consistently provided a level of service and concern for
our organization that we have never before experienced in IT. You can’t buy that kind of relationship. ”
Source: Mr. Bao Tran - Technical Services Manager, Stanford Law School; Palo Alto CA
DigiTar™ case study series - Sentinel Messaging™
The Problem: Poor Service & Spam Avalanche
Colliers International - Boise had a major issue. “Our Office was getting overloaded with spam on our
Exchange server and so we moved to a messaging security service to address the issue. Unfortunately, the service’s
message classification accuracy wasn’t much better, and it also introduced up to 4-hour delays to our receiving
mail. Further, the service wasn’t able to resolve the fact that many critical messages didn’t arrive at all.”
“In a series of efforts to fix our problems, Colliers first tried GFI MailEssentials anti-spam software on our
Exchange server, which was ineffective against the tide of spam we faced daily. As a result, we then tried the
SecureTide™ messaging security service from AppRiver®. Rather than a cleaner inbox, Colliers now tolerated
mail delays of up to 4 hours, and sometimes mail that simply didn’t arrive at all. AppRiver’s response of “not our
problem” was crippling Colliers from conducting millions of dollars of business on a daily basis. Fed up with the
“not our problem” attitude, Colliers went looking for a better answer…and a better service relationship.”
The Solution: DigiTar Sentinel Messaging™
Colliers CFO Elaine Holm’s biggest concern was the mail they were missing: “Clients would send e-mails that just
wouldn’t arrive. Best case, it would take a couple of hours for the mail that did arrive to get to us. In our business,
getting mail on time can mean the difference between making a million dollar deal and getting shutout. We were
“Every time we’d talk with AppRiver it was the same story…'we don’t know what the issue is, the mail delays are
normal, ….not our problem'. They didn’t expend any effort to help us resolve the problems. It was tempting to
laugh at our IT solutions provider when they suggested another service vendor - DigiTar. Needless to say, I was
stunned at the level of service we received with DigiTar’s Sentinel Messaging™. It was a night and day difference
“From day one with DigiTar, when problems of missing mail persisted, DigiTar assumed the issues were their
problems. They went above and beyond their own systems, spending days tracking down the issue with our
clients’ IT departments. They finally identified the problem as being caused by our former DNS provider Time
Warner Telecom. Even when the problem was positively identified as not being DigiTar’s responsibility, DigiTar
worked with Time Warner on our behalf to make sure Time Warner resolved the issue. DigiTar made Time
Warner’s problem their responsibility and kept us informed. We didn’t buy a special support contract…this was
just DigiTar’s standard level of service.”
Colliers International – Boise, since then has enjoyed many additional benefits of using DigiTar Sentinel
Messaging™ Services: “The most immediate effect of using Sentinel Messaging™ was that the mail delays
disappeared. Even before Time Warner resolved our DNS issue, our mail started arriving within seconds of our
clients sending it. No longer did we wait 4 hours for an e-mail like we did under AppRiver™. Also, our spam
deluge problem disappeared.”
“If your business relies on e-mail, we can’t recommend DigiTar Sentinel Messaging™ highly enough. Our
relationship is what DigiTar values the most. In addition to DigiTar’s continued velvet glove service, Colliers is
looking forward to upcoming features of Sentinel Messaging™ as our business grows and our messaging needs
become more sophisticated.”
Source: Ms. Elaine Holm - Chief Financial Officer Colliers International – Boise Operations
Partial DigiTar Client List (By Geography and Business Type):
Universities & Schools
Bishop Kelly High
Geographic Client Legend:
DigiTar Channel Sales Philosophy: “Tailored to the Customer”
Strategic alliances with regional domestic and international Value Added Resellers and Distributor plus Internet Services Providers
(ISP’s) have been fundamental to the initial customer focus sales strategy of DigiTar. Since many potential clients are serviced by
regional ISPs, DigiTar represents a low-cost/no-cost upgrade to their existing service for their customer base. The firms have major
investments in data transmission infrastructures and message management systems but lack an effective integrated cyber security
To be able to "bolt-on" DigiTar security services, without major capital outlay nor the hiring of certified cyber security management
personnel, is a significant advantage to these regional providers in their continuing competitive battles.
Globally there are a large number of small regional phone services companies that are struggling to remain competitive against the "By-pass"
phone companies and the large RBOCs of the Bell System. DigiTar will form joint ventures with select of these organizations to enhance their
offerings to their ratepayers while at the same time providing DigiTar with a captive market user base within each of these regional
communications suppliers markets.
Special Japanese market initial strategic alliance focus includes several organizations in Banking and IT Computer network products and
Commitment to Channel Sales Model
Strategic alliances with regional and Pan-National IT Distributors, Resellers and Internet Services Providers are fundamental to the strong marketing
focus and sales strategy of DigiTar. Since regional distributors and resellers service many Global Clients, DigiTar represents a low-cost/no-cost
upgrade to their existing sales programs and product offerings to their existing and new-potential (outsourcing) customer base. High Gross Margins
provided by DigiTar makes the Channel decision to add DigiTar to the profit line, without the requirement for capital expanse, an easy one to
Leadership: Aligning & Hosting the “World’s eMessaging”
Cyber Security … “The 99%++ Accuracy Difference ”