Aloha Guest Manager Reference Guide

Transcription

Copyright
Copyright ©2011, Radiant Systems, Inc. The information contained in this publication is confidential and proprietary.
No part of this document may be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without written permission of Radiant Systems, Inc.
Radiant Systems, Inc. is not responsible for any technical inaccuracies or typographical errors contained in this publication. Changes are periodically made to the information herein; these changes will be incorporated in new editions
of this publication. Any reference to gender in this document is not meant to be discriminatory. The software
described in this document is provided under a license agreement. The software may be used or copied only in
accordance with the terms of that agreement.
© Radiant Systems, Inc., 2011 All Rights Reserved. ALOHA® is a U.S. Registered Trademark of Radiant Systems,
Inc. MenuLink® is a U.S. Registered Trademark of Radiant Systems, Inc.
Aloha Guest Manager
Reference Guide
Last Modified: August 19, 2011
Table of Contents
About This Guide .................................................................................................................. 5
Application Tab ..................................................................................................................... 5
Application > General Tab ................................................................................................... 5
Application > Reservations Tab ......................................................................................... 15
Application > Wait List Tab ................................................................................................ 29
Application > Split View Tab .............................................................................................. 71
Application > Guest Info Tab ............................................................................................. 73
Application > Servers Tab.................................................................................................. 82
Application > Email Tab ..................................................................................................... 87
Application > Host Notes ................................................................................................... 93
Terminals Tab...................................................................................................................... 96
Terminals > General Tab ................................................................................................... 96
Terminals > Term Name Tab ............................................................................................. 97
Database Tab..................................................................................................................... 127
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About This Guide
About This Guide
The Aloha Guest Manager Reference Guide contains the descriptions of the options on the tabs and screens
in Aloha Guest Manager. This guide is organized according to the user interface, you can use the tabs as a
guide to finding information.
Aloha Guest Manager contains three main tabs at the top of the screen: Application, Terminals, and Database tabs. Each of these tabs can have other tabs associated with the main tab. For example, the Application tab contains the General, Reservations, Wait List tabs, Floor Plan, Guest Info, and Servers tab. These
tabs contain tabs nested beneath them. The following contains the path of the tab starting with the top level
tab names.
Application Tab
The Application tab contains tabs that enable you to configure the behavior of Aloha Guest Manager frontof-house (FOH). The tabs are labeled according to the functions that relate to the tab. For example, the
options on configuring reservations are located on the Reservations tab. The Application tab contains the
following:
•
•
•
•
•
•
General tab
Reservations tab
Wait List tab
Floor Plan tab
Guest Info tab
Servers tab
Application > General Tab
Use the General tab to configure basic FOH appearance, printing options, and site information. The General tab contains the following tabs:
•
•
•
•
•
Options tab
Display tab
Printing tab
Site Info tab
Phone Numbers tab
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Application > General > Options Tab
Use the Options tab to determine which tabs appear and the order they appear on the FOH screen and basic
screen appearance. There are five panels available for use in Aloha Guest Manager:
•
•
•
•
•
Reservations
Wait List
Floor View
Seated List
Hold List
Select Maintenance > Guest Manager Settings > Application > General > Options tab:
Figure 1 General Tab
Use Reservations — Indicates the reservations book appears as a panel on the FOH. Refer to Application
> Reservations Tab for detailed information on how to configure a reservation book.
For step-by-step instructions on configuring a reservation book, refer to Configuring Reservations in the Aloha Guest Manager Implementation Guide.
Use Floor Plan — Indicates the floor plan screen appears as a panel on the FOH. The floor plan feature
enables you to use a visual representation of your restaurant seating chart to seat guests.
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Application Tab
Guest Tracking — Indicates you are capturing and tracking guest information in the guest database. You
must use the reservations feature to track guests information in your restaurant.
Maximum Party Size — Contains the maximum party size you can seat in your restaurant at one time.
Use the arrows to increase or decrease the number. The maximum number you can enter is 99.
Entered Text in Upper Case — Indicates all text typed in the FOH is in upper case.
Use On-Screen Caps Lock — Replaces the ‘Shift’ key on the on-screen keyboard with a ‘Caps’ key.
When you touch the ‘Caps’ key all subsequent text typed in the FOH is in capital letters until you touch
caps again.
Automatically Capitalize Names — Indicates all names entered on the reservation screen have initial
capital letters.
Lock Expiration Minutes — Indicates the number of minutes to lock a selected record on the FOH to
prevent the record from being accessed by another user at a different terminal. For example, you touch the
name of a party on the wait list to seat them, and then walk away to check on the availability of the table. If
another user attempts to seat this party from another terminal, the record is locked for the number of minutes entered in ‘Lock Expiration Minutes.’ The default value is five minutes.
POS Messaging Location — Specifies the path to the Aloha POS TMP directory, if you are using the
Aloha POS to mark the tables dirty or clean.
Guest Search — Determines which of the following search methods are available to the host staff when
searching for a guest on the FOH screen: Name, Phone Number, and Email Address. Name is typically set
as the default search method. To change the default search method, select one and click Set Default. Red
Xs indicate search methods that will not be available in the FOH. Select a method and click Show/Hide to
either remove or make the method available. The Show/Hide button toggles between these two states,
depending on the method that is selected and its current status. Use the Move Up and Move Down buttons
to change the order in which the search methods appear in the FOH.
Figure 2 Change Lookup on FOH
To have changes take effect on the FOH, you must select Terminals > General and click Full Update.
Keep in mind this will bring down the FOH and should only be done during off peak hours.
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Application > General > Display Tab
The Display tab enables you to configure whether the FOH appears full screen or at a reduced window
size, and to specify the order in which the tabs appear on the FOH. Select Maintenance > Guest Manager
Settings > Application > General > Display tab.
Figure 3 Display Tab
Full Screen — Indicates the FOH displays at full screen. Leaving ‘Full Screen’ cleared, indicates the FOH
appears in a smaller window that supports the close and minimize buttons. Typically, you want the Aloha
Guest Manager FOH to appear in a smaller window when you run it on the back office server, so that you
can easily get to your desktop while leaving it running. Select this option for your FOH terminals.
Show Aloha POS after Startup — Indicates the system defaults to the Aloha POS after starting Aloha
Guest Manager. If the Aloha POS system is already running on a FOH terminal when you start Aloha
Guest Manager, the Aloha POS remains the active application. You would need to switch to Aloha Guest
Manager.
Outer Screen Edge — Indicates the number of pixels that appear on the outer edge of the screen. The
default setting rarely needs changing.
Display Tabs — Determines the tabs that appear on the Aloha Guest Manager FOH screen, as well as the
order in which they appear. Also designates the tab that is active each time you launch Aloha Guest Manager. If the Aloha POS or Aloha Takeout run on the same terminal as Aloha Guest Manager, you can also
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Application Tab
choose to have these tabs appear on the Aloha Guest Manager FOH screen. Selecting either of these tabs
allows you to switch to the corresponding application. If the application you select is not running, you
receive a message indicating you cannot switch.
The Aloha Guest Manager FOH screen has limited space, and not all tabs can appear on the
FOH.
For an alternate method of enabling hosts to access the Aloha POS from Aloha Guest Manager,
refer to the Aloha Guest Manager Implementation Guide for detailed instructions.
To enable your hosts to switch between Aloha Guest Manager and Aloha Table Service on the same FOH
terminal, you must create a custom panel to replace the Action Item area of the Table Service order entry
screen, add an Aloha Guest Manager button to the custom panel, and then link the custom panel to the job
code to which your hosts are assigned.
Refer to the Customized TS Order Entry Screen Feature Focus Guide for more detailed instructions on customizing the Action Item area of the order entry screen.
Aloha Takeout detects Aloha Guest Manager running on the terminal and automatically provides a button
on the Look Up screen in the Aloha Takeout FOH for switching back to Aloha Guest Manager.
Application > General > Printing Tab
Use the tabs on Maintenance > Guest Manager Settings > Application > General > Printing to configure
your printer port settings, and your seating and greeting receipts.
•
•
General tab
Format tab
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Application > General > Printing > General tab
The General tab enables you to configure whether or not to print seating, greeting, and reservation confirmation receipts. You also designate whether you want to preview Admin reports to the screen, and the
printer option you wish to use. Select Maintenance > Guest Manager Settings > Application > General >
Printing tab:
Figure 4 Printing > General Tab
Print Seated Guest Info — Indicates the system prints a receipt when you seat a guest. Select either
‘Never’ or ‘Always’ from the drop-down list. Seating receipts add value when you have more than one
host working a busy shift. One host can take names and run the host stand. When a table becomes available, the host pages the party. The system prints the seating receipt, which is used by another host who is
responsible for taking the party to their table.
Print Unlisted Seated Guest Info — Indicates the system prints a receipt when you seat a walk-in guest
without putting them on the wait list.
Print Greeting Receipt — Indicates the system prints a receipt when you place a guest on the wait list.
Greeting receipts are typically used when your site uses a pager board display and you want to provide
your guests a record of their information.
Print Local Reservation Confirmation — Indicates the system prints a confirmation of the reservation at
the time the guest books the reservation. This option is typically used in environments where the guest
walks up to the host stand to make a reservation, usually for later that same day.
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Application Tab
Admin Reports Preview On Screen — Indicates the admin reports available on the Guest Manager
Admin screen appear on screen. If you clear this option, the report prints to the printer configured in the
‘Print Using’ drop-down list.
Print Using — Routes printing requests based on your selection. The choices are:
No Printing — Indicates you are not using a printer.
Direct Printing — Indicates Aloha Guest Manager prints to the receipt printer attached to the terminal in use. Additional settings appear, when selected. Refer to the documentation of the device
you are configuring.
Windows Printer — Indicates you want to use a printer on the network, which displays the standard Windows Print screen and prompts you to select a printer. Select ‘40 Columns’ to print in a
format similar to a receipt printer.
Windows Default Printer — Indicates you want to use the standard Windows default printer.
You do not receive a prompt to select a printer. Select ‘40 Columns’ to print in a format similar to
a receipt printer.
Application > General > Printing > Format Tab
The Printing > Format tab enables you to configure what prints on the seating receipt. Select Maintenance
> Guest Manager Settings > Application > General > Printing > Format tab:
Figure 5 Printing > Format Tab
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Print Pager Number on Seating Receipt — Indicates the pager number prints at the top the seating
receipt.
Figure 6 Receipt with Pager Number on Top
Print Table at Top of Seating Receipt — Indicates the table number prints at the top of the seating
receipt.
Figure 7 Receipt with Table Number on Top
Print Guest Notes on Greeting Receipt — Indicates notes entered in the ‘Notes’ section on the FOH
prints on the greeting receipt.
Figure 8 Greeting Receipt with Guest Notes
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Application Tab
Application > General > Site Info Tab
The Site Info tab contains information about the store, such as the store ID as configured in the Aloha POS
and the address for the store. Select Maintenance > Guest Manager Settings > Application > General > Site
Info tab:
Figure 9 Site Info Tab
Site ID — Contains the site identification number as defined in the Aloha POS in Maintenance > Store
Settings > System group > Store Information tab.
Site Description — Contains a brief description of the store location.
The remaining fields contain the address and phone numbers for the current location.
Application > General > Phone Numbers
The Phone Numbers tab enables you to configure Aloha Guest Manager for international phone numbers
when taking reservations or call-aheads.
Aloha Guest Manager defaults to standard phone formatting for the United States. To enable
international phone formatting you must clear the ‘U.S. Phone Formatting’ check box.
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Select Maintenance > Guest Manager Settings > Application > General > Phone Numbers tab:
Figure 10 Phone Numbers Tab
Number of Digits for Area Code — Contains the number of digits for an area code or prefix for the number.
Number of Digits for Phone Number — Contains the number of digits for the phone number.
All Area Code Digits Required — Indicates you must enter the number of digits specified for an area
code in the ‘Number of Digits for Area Code’ text box, when taking a phone number in the FOH.
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Application Tab
All Phone Number Digits Required — Indicates you must enter the number of digits specified for the
phone number in the ‘Number of Digits for Phone Number’ text box, when taking a phone number in the
FOH.
U.S. Phone Formatting — Indicates you are using the standard phone formatting for the United States. If
you are using international phone formatting, clear the ‘U.S. Phone Formatting’ check box.
Application > Reservations Tab
Use the Reservations tabs to configure your electronic reservation books to manage your reservation book
electronically, so that it is always available. You can quickly take reservations while capturing data about
the customer that can enhance the guest experience in your restaurant. If you think of reservations as a
book, you can scroll through times on a single date, and another date is a different page. Each date contains
times in 15 or 30 minute increments and each time contains the tables available to reserve during that time
for specific party sizes. For example, you can have three tables available at 7:00 p.m. for a party size of
three or four. Once you make a reservation for one of the tables, the number of available tables decreases
by one.
Aloha Guest Manager enables you to define multiple reservation books to accommodate those dates when
you want to use a special reservation book, such as Valentine’s day when most of your business might be
tables for two instead of larger tables.
When configuring a reservation book, you determine the basic characteristics on the General tab, the look
on the Display tab, and your reservation book time slots and schedule on the Book Info tab.
For step-by-step instructions on configuring a reservation book, refer to Configuring Reservations in the Aloha Guest Manager Implementation Guide.
The Reservations tab contains the following tabs:
•
•
•
•
General tab
Display tab
Book Info tab
Online tab
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Application > Reservations > General Tab
The General tab enables you to configure the time slot intervals for booking reservations, if reservation
dates and times can be changed and who can change them, if the system generates reservation confirmations, and more. Select Maintenance > Guest Manager Settings > Application > Reservations > General
tab:
Figure 11 Reservation General Tab
Allow OverBooking — Indicates whether you allow the practice of taking more reservations than the restaurant can accommodate, and if manager approval is needed for overbooking.
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Application Tab
Header Interval — Indicates the interval of time between the headers on the reservation book. Header
intervals are a visual aid to find reservation slots on the FOH terminal. For example, you can take reservations at thirty minute intervals; however, your header intervals are at 60 minutes. Refer to Figure 12 for an
example of header intervals.
Time headers
using 60 minute
intervals
Figure 12 Header Intervals
Remaining Reservations — Indicates the reservation statistic that appears on the dashboard. You can
view the reservations not seated, the number of reservations not checked in, or the number of reservations
not on the waiting list.
Move Reservation to Wait List — Designates the number of minutes in advance of the actual reservation
time at which you want the reservation to move to the wait list, letting you know to expect a party with a
reservation to arrive soon. For example, if you set this to 10, the reservation automatically appears on the
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wait list ten minutes prior to the expected arrival time for the party. You can specify up to 1440 minutes (24
hours) prior to the reservation time. To make the current reservations for the day appear when Aloha Guest
Manager is started, enter a time, such as 720 and the reservations appear on the wait list 12 hours early.
Figure 13 Daily Reservations Appear on Startup on the Wait List
Assign Table to Reservation — Indicates the ‘Pick Tables’ button appears on the Reservation screen in
the FOH. The ‘Pick Tables’ button enables you to assign a table to a reservation.
Back to Today After New Reservation — Indicates the reservation book automatically returns to the
current day of business after making a reservation on a different day of business.
Can Change Reservation Time During Editing — Indicates if the host staff can change a reservation
time with or without manager approval. You can optionally not allow any reservation times to be changed.
Can Move Reservation to Different Day — Indicates if the host staff can move a reservation to a different day with or without manager approval. You can optionally not allow any reservation dates to be
changed.
Allow Overbooking When Moving Reservation — Indicates a manager must approve moving a reservation to a time slot is already booked. If you select ‘Yes,’ a user can move the reservation with no approval
or prompt. If you select ‘Manager Approval,’ a manager prompt appears and you must enter a manager
code before completing the move.
Override Reservation Party Range — Indicates if the host staff or manager can override the range of
guests for a reservation. For example, you have a reservation slot at 7:00 for six guests, but need to make a
reservation for a party of eight. You can allow anyone to override the range, require the manager to
approve the override, or not allow any overrides.
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Application Tab
Old Reservation Slot Availability Time — Designates the number of minutes for which you can make a
reservation in the past. For example, a guest arrives at 7:00 p.m. for a 6:30 p.m. reservation and you do not
have record of a reservation in the reservation book. To capture the reservation, you make the reservation
for the guest even though the time was prior to the current time; however, this interval must be greater than
30 minutes in this scenario.
Reservation Confirmation — Indicates a confirmation prompt appears when making a reservation. If you
use this in conjunction with ‘Generate Confirmation Number,’ the prompt contains the confirmation number.
Generate Confirmation Number — Indicates the system generates a unique confirmation number when
saving a reservation. The confirmation number provides the guest a way to validate their reservation.
Reservation Requires Phone Number — Indicates you must enter a phone number for the guest when
taking a reservation.
Block Reservation Slots — Indicates you can block open slots on the reservation book. For example, a
number of large parties are being booked, the manager or host may want to block some of the open slots to
prevent the site from being overbooked. Select ‘No’ to indicate you cannot block reservation slots. Select
‘Yes’ to allow blocking reservation slots without manager approval. Select ‘Manager Approval’ to require
a manager to approve the blocking of reservation slots.
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Application > Reservations > Display Tab
The Display tab enables you to configure the appearance of the reservation book on the FOH terminals.
Select Maintenance > Guest Manager Settings > Application > Reservations > Display:
Figure 14 Reservations Display Tab
Show Header Entries — Indicates the ‘time headers’ appear on the Reservations screen. Refer to Figure
15 for an example of time headers.
Show Summary Entries — Indicates the summary time slot entries appear on the reservation screen.
These time slots contain the number of tables open to reserve by table size. Refer to Figure 15 for an example of summary entries.
Show Summary Info — Indicates a summary of reservations appears on the reservation book.
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Application Tab
Show Closed Summary Entries — Indicates a header appears when all the tables for a specific time slot
have been reserved. For example, when all tables for parties of seven to eight have been reserved in the
7:00 p.m. time slot, the following message appears: “All tables reserved.” Refer to Figure 15 for an example with a closed summary entry.
time header entry
summary entry
closed summary entry
Figure 15 Show Closed Summary Entries
Show Open Entries — Indicates the reservation book appears with the open entries underneath the time
slots. Refer to Figure 16 for an example of showing open entries.
Figure 16 Show Open Entries
Show Reservation Arrived Image — Indicates an image appears next to the reservation when the reservation is moved to the wait list upon the arrival and check in of the party. For example, a party with a reservation arrives and the table is not ready, so you move the reservation to the wait list. A small image
indicating the reservation has checked in appears next to the name. This enables the host staff to visually
determine the reservations that have arrived.
Show Online Reservation Image — Indicates an image appears next to the reservations that were made
via the Internet, to enable your host staff to visually distinguish an online reservation.
Show Check In Time on Wait List — Indicates the time the guest checked in with the host appears on
the Wait List screen.
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Available Filters — Lists the filters you can use when viewing the reservations. Currently, the only filter
available allows you to toggle between viewing all parties with reservations and large parties. To hide the
filter button on the FOH, select ‘Hide.’
Remove Filter After Booking Reservation — Indicates whether the reservation book should remain in
the filtered mode once a reservation is booked or go back to show all reservations with no filter once the
reservation is booked.
Application > Reservations > Book Info Tab
Use the tabs on Maintenance > Guest Manager Settings > Application > Reservations > Book Info to create your reservation books. Use the Books tab to configure the specific reservation book information. The
Schedule tab enables you to configure the schedule for the reservation book.
•
•
Books tab
Schedule tab
Application > Reservations > Book Info > Books Tab
Use the Books tab to create your reservation book. You can have multiple reservation books, one for your
daily use and another for a special occasion, such as Mother’s Day. When creating a reservation book, you
must define the number of tables and table sizes available to reserve in a given time slot. You can define it
manually, or toggle to the Create New Reservation book screen to have Aloha Guest Manager assist you
with the process. Select Maintenance > Guest Manager Settings > Application > Reservations > Book Info
> Books:
Figure 17 Reservations > Book Info > Books Tab
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Application Tab
Reservation Books List Box
Contains the reservation books already created. If you are using reservations, you must create at least one
reservation book.
Add Book
Click Add Book to create a new reservation book and add it to the list. A default book named ‘New Reservation Book’ appears in the list. You can type a new description of the book in the ‘Description’ text box.
Remove Book
Select a book in the ‘Reservation Books’ list box and click Remove Book to delete the reservation book.
Copy Book
Select a book in the ‘Reservation Books’ list box and click Copy to copy the settings of one reservation
book to another reservation book.
Description — Allows you to change the default name of a reservation book to a name of your choice.
Change Book
Click ‘Change Book’ to change the name of the reservation book. Change Book is enabled when you edit
the name of the book in the ‘Description’ text box.
Reservation Time List Box
The ‘Reservation Time’ list box contains the available reservation times, the expected duration of the reservation, party size, and number of slots available to reserve.
Add Entry
Click ‘Add Entry’ to add a new entry to the Reservation Time list box.
Remove Entry
Select an entry in the Reservation Time list box and click ‘Remove Entry’ to delete the entry from the reservation book.
Time — Contains the time of the reservation slot you are configuring.
Duration — Contains the length of time you expect a party to dine in your restaurant. Use the arrows to
increase or decrease the time. Larger parties may need longer duration times, as it takes the kitchen longer
to prepare food for larger parties.
Min Party Size — Contains the minimum party size for the reservation slot. Reservation slots are
expressed in a range format, such as a party size of 5-7.
Max Party Size — Contains the maximum party size for the reservation slot.
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Total Slots — Contains the number of slots available to reserve. This number depends on the size of your
restaurant and number of tables for the given party size. Typically, you have more tables that seat two to
four guests than you have tables that seat larger parties.
Online Slots — Contains the total number of reservation slots dedicated to online reservations during the
selected time. If you allocate a total of five slots to reservations, you can make all five available to your
online users or an amount less than five.
Create New Reservation Book
Click ‘Create New Reservation Book’ to build the reservation book. The Books tab toggles to the following screen. The Create New Reservation Book screen provides an easy way to build your reservation book.
Figure 18 Build Reservation Book Screen
Return to Reservation Book List
Click Return to Reservation Book List to toggle back to the Books tab.
Book Name — Contains the name of the reservation book. You can change the book name to a name of
your choice.
Starting Reservation Time — Designates the earliest time for which you accept a reservation.
Ending Reservation Time — Designates the latest time for which you can accept a reservation.
Increment — Contains the time increments of the reservation slots. For example, every 30 minutes indicates your reservation slots occur on the hour and half hour.
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Application Tab
Create Reservation Book
Click Create Reservation Book after you complete all selections on the screen, to complete the configuration of the book.
Include these Reservation Slots — Creates slots based on your entries in the related options below it, and
includes them in the reservation book you are configuring. The reservation book includes the following
options. To enable ‘Duration,’ ‘Min Party Size,’ ‘Max Party Size,’ and ‘Slots’ select ‘Include these Reservation Slots.’
Duration — Contains the length of time you expect a party to dine in your restaurant. This is the expected
turn time for a table. Larger parties may need longer duration times, as it takes the kitchen longer to prepare food for larger parties.
Min Party Size — Designates the minimum party size allowed to reserve this slot.
Max Party Size — Designates the maximum party size allowed to reserve this slot.
Total Slots — Designates the number of slots available for this party size, during each time interval.
Online Slots — Designates the number of reservation slots dedicated to online reservations during the
selected time interval. If you allocate a total of five slots to reservations, you can make all five available to
your online users or an amount less than five.
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Application > Reservations > Book Info > Schedule Tab
Use the Schedule tab to establish the start and end dates for a reservation book to be in effect. If you have
multiple reservation books, you need to establish the days of the week each book is active. Select Maintenance > Guest Manager Settings > Application > Reservations > Book Info > Schedule tab:
Figure 19 Reservations > Book Info > Schedule Tab
Reservation Book List Box
The reservation book list box contains scheduling information about existing reservation books. To edit the
schedule for a book, select a reservation book in the list box and make changes using the options on the
lower right side of the screen.
Add Schedule
Click Add Schedule to add the configured schedule to the reservation book.
Remove Schedule
Click Remove Schedule to delete the selected schedule from the list box.
Change Schedule
Click Change Schedule to commit the changes to the selected schedule.
Reservation Book — Contains the name of the reservation book selected in either the drop-down list or
selected in the ‘Reservation Book’ column in the list box.
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Application Tab
Start Date — Specifies the date the reservation book takes effect.
End Date — Specifies the last date on which you can use the reservation book.
Days of Week — Indicates the days of the week the reservation book is active.
Priority — Indicates the override priority of the reservation book. Reservation books with a lower number
override any books with a higher number. For example, assign a special reservation book, such as one you
create just for Valentine’s Day, the number ‘5’, and assign your daily reservation book the number ‘10.’ On
Valentine’s Day the special reservation book will be in effect, because it has the lowest number.
Application > Reservations > Online Tab
Use the Online tab to configure how Aloha Guest Manager accepts online reservations. Aloha Guest Manager does not currently accept online reservations, this is future functionality. Select Maintenance > Guest
Manager Settings > Application > Reservations > Online tab:
Figure 20 Reservations > Online Tab
Max Advance Reservation Days — Establishes the maximum number of days in advance in which a
guest can make an online reservation. This provides a manager with a little more control and tracking of
reservations that are being made online versus over the phone
Min Advance Reservation Days — Establishes the minimum number of days in advance in which a
guest can make an online reservation. This helps prevent a guest from making an online reservation at the
last minute as a means of beating the crowds.
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Max Party Size — Indicates the maximum number of guests, per party, that you accept for an online reservation.
Lock Expiration Minutes — Specifies the number of minutes Aloha Guest Manager holds a table for a
guest when they are checking the availability of tables for a reservation. For example, the guest checks to
see if a table is available for Friday at 7:30 p.m. and there is only one table left. The system locks this table
from being reserved by anyone else until either the guest completes the online reservation or the lock time
expires. If another guest were to call in to make a reservation at the same time as the guest who is reserving
it online, the system prevents you from double-booking the same time slot.
Minimum Advance Reservation Minutes — Establishes the minimum number of minutes in advance of
the reservation time a guest must make an online reservation. This prevents guests from making a reservation 15 minutes prior to the time they want to be there because they know the restaurant has a wait time.
Reservation Window Minutes — Not yet supported.
Same Day Reservation Stop Time — Establishes the time at which the system no longer accepts an
online reservation for the current day of business. For example, a stop time of 4:00 p.m. indicates guests
cannot go online after 4:00 p.m. to book a reservation for the same day. ‘Same Day Reservation Stop Time’
takes precedence over ‘Minimum Advance Reservations Minutes.’
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Application Tab
Application > Wait List Tab
Aloha Guest Manager enables you to configure your wait list to meet the operational needs of your restaurant. For example, you can allow guests to call ahead to get on the wait list. You can configure these callahead guests to appear on the wait list in a different color until they have checked in with the host.
When configuring your wait list, you select the basic settings as to how the host enters guest information
on the General tab. You then configure the display settings on the Display tab, Call Ahead tab, and Hold
List tab. If you are using pagers, refer to Terminals > Term Name > Devices > Pagers > Service Tab for
detailed information on setting up your pagers.
The Wait List tab contains the following tabs:
•
•
•
•
•
•
General tab
Display tab
Paging tab
Call Ahead tab
Hold List tab
Wait Quote tab
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Application > Wait List > General Tab
The General tab enables you to configure basic wait list settings and how the host enters guest information
on the wait list, such as allowing call-ahead seating, using the hold list, and a default add-entry type for the
wait list. Select Maintenance > Guest Manager Settings > Application > Wait List > General tab:
Figure 21 Wait List General Tab
Allow Call Aheads — Indicates you take call-ahead guest information for your wait list.
Use Hold List — Enables the ‘Hold List’ tab on the FOH. The hold list enables you to move names on the
wait list to a holding list and back to the wait list without the guest losing their place on the wait list.
Edit Wait Entry During Check In — Indicates the ‘Update Wait List Info’ screen appears when checking in guests on the FOH. This enables you to add any additional notes when a guest arrives, such as needing high chairs or denoting special occasions.
Seat Warning Minutes — Contains the number of minutes before the quoted wait time for the host to
receive a warning that the quoted wait time is approaching. The quote field on the wait list turns yellow.
Allow Arrival Time Change — Indicates your hosts can edit the actual time a call-ahead guest arrives.
Edit Wait Entry Quote Time — Indicates your hosts can edit the quote time for a guest when adding the
guest to the wait list.
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Application Tab
No Phone Number on Wait Entry — Indicates you do not require the entry of the phone number to place
a guest on the wait list. If you leave this check box cleared, a text box for the phone number appears on the
Add Guest to Wait List screen.
Default Add Entry Type — Indicates the default type to assign new entries on the wait list. You may
want to set the default type of entry to Call Ahead on the back office machine, if there is a person that takes
call aheads in the back office.
Name must be Unique — Indicates you do not allow duplicate names on the wait list. For example, there
is someone on the wait list named ‘John’ and another party with the name ‘John’ wants to be put on the
wait list. If you select ‘Name must be Unique,’ you would need to get a last initial or different name, to differentiate between the two parties.
Wait List Navigation — Indicates the style of navigation you want to use on the Wait List screen. Your
choices are Page, Line, Scroll, Page and Scroll, Line and Scroll.
Backup Location — Specifies the path to the directory where you want to write the backup wait list. The
backup file always provides an up to date list of reservations and waiting parties. This is used in the event
that the Guest Manager system goes down and the site needs to go to pen and paper. The file should be
written to a second machine in the back office (not the server) or a point of sale terminal.
Show Wait Quote — Indicates you are viewing the system generated wait quote times on the FOH. If you
leave this option cleared, the wait quote on the dashboard does not appear and the host must enter a quote
time when adding the guest to the wait list.
Create New Guests When Adding Entries — Enables the ‘New Guest’ button to appear on the Wait List
- Guest Lookup screen, which, when selected, saves the name of the guest you are adding to the wait list to
the guest database.
Figure 22 Wait List-Guest Lookup Screen in the FOH
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Application > Wait List > Display Tab
The Display tab enables you to configure the appearance of your wait list. Select Maintenance > Guest
Manager Settings > Application > Wait List > Display tab:
Show Not Arrived Background — Indicates the guests on the wait list that have not arrived yet appear
in a different color on the wait list.
Sortable Columns — Indicates you can click the heading of a column in the wait list to so sort data by
that column.
Show Notes in Requests Column — Indicates the host can type notes to appear in the ‘Requests’ column
on the ‘Add Guest to Wait List’ screen.
Show Wait View — Leave this option cleared as this functionality is not supported at this time.
Colored Background for Paged Guests — Indicates that guests who have been paged appear on the wait
list using a different background color.
Paged Party Sorting — Contains the method for sorting your guests that have been paged on the wait list.
Selecting ‘Very Top’ from the drop-down list indicates that when you page a guest on the wait list, the
name moves to the top of the list. This makes it easier to find a name when working with a large wait list.
If you select ‘None,’ the name stays in the order it was taken on the list.
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Application Tab
Available Filters — Indicates you can filter the wait list to show the following:
•
•
•
•
Large parties
Regular parties
Call aheads
Checked in parties
Select Filter Popup — Indicates a popup window appears to select the filter method on the wait list.If
‘Select Filter Popup’ is cleared, you toggle through the different filter modes by selecting the filter button
on the Wait List screen.
Figure 24 Wait List Filter Popup
Show Seat by Time — Indicates the ‘Seat By’ column appears on the wait list with the suggested time to
seat the party. Your hosts may find it more convenient to know when a party needs to be sat rather than the
quoted wait time. Refer to Figure 25 for an example with ‘Show Seat by Time’ selected. Figure 26 is an
example with the ‘Show Seat by Time’ cleared and the suggested wait time in the ‘Quote’ column.
Figure 25 Seat By Column on the Wait List
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Figure 26 Quote Column on the Wait List
Show Call By Time — Indicates the ‘Call By’ column appears on the wait list with the suggested time to
seat the party. Your hosts may find it more convenient to know when they need to call a party rather than
the quoted wait time.
Figure 27 Call By Time on the Wait List
Application > Wait List > Paging Tab
Use the Paging tab to configure your wait list to work with pagers. For example, you can enable the system
to automatically assign pager numbers, enable a page confirmation, and configure other pager properties,
such as pager ranges.
The Paging tab contains the following tabs:
•
•
General tab
Ranges tab
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Application Tab
Application > Wait List > Paging > General Tab
The General tab enables you to configure how the system interfaces with the paging system. For example,
you can configure the system to generate pager numbers and page confirmations. Select Maintenance >
Guest Manager Settings > Application > Wait List > Paging > General tab.
Figure 28 Paging General tab
Automatically Assign Pager Number — Indicates the system automatically assigns a pager number to a
guest at the time you add them to the wait list.
Display Assigned Pager Number Message — Indicates a message containing the assigned pager number appears on the FOH when the system assigns a pager number.
Pager Digits — Contains the number of digits to use for the pager number. Type or use the arrows to
increase or decrease the number.
Page When Seating — Indicates the system will page the party when touching ‘Seat’ from the wait list.
This enables you to show the table as sat; therefore, holding the table until you seat the party. If you leave
this option cleared, you touch ‘Page,’ wait for the party to arrive at the host station, then touch ‘Seat’ to
hold the table.
Page Confirmation — Indicates the ‘Party has been paged’ message appears after the host touches the
‘Page’ button. When cleared, the system bypasses this message, thus requiring fewer screen touches.
Phone Paging — Not supported.
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Clear Pager when unseating — Indicates the system clears the pager number associated with the party,
when unseating the party to place them back on the wait list.
Pager must be unique — Indicates the host is required to enter a unique pager number that is not already
in use, if you are self-assigning pager numbers.
Turn Page Off on Wait List — Indicates the host can toggle between the ‘Page’ and ‘Turn Page Off’ buttons on the Wait List when paging a party. If the host selects ‘Turn Page Off,’ the system does not physically turn the pager off. The system turns off the paging indicator on the Aloha Guest Manager FOH.
Application > Wait List > Paging > Ranges Tab
Pager Ranges enable you to assign specific pager numbers to party sizes. For example, you use a pager
board to display pager numbers, and if a party of 7 with pager number 56 gets called before a party of 4
with pager number 47 the parties before party 56 begin to think they are skipped. This could happen
because a large table leaves early and you are able to seat the large party quicker than the smaller party.
However, if you use a pager range for party sizes larger than six, such as 300 to 600, the guests would be
less inclined to think they are skipped
Aloha Guest Manager enables you configure three different ranges. Complete each range on as needed
basis. Select Maintenance > Guest Manager Settings > Application > Wait List > Paging > Ranges tab:
Figure 29 Ranges Tab
Minimum Party Size — Contains the minimum party size for the range.
Maximum Party Size — Contains the maximum number of guests in the party size for the range.
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Application Tab
Minimum Pager Number — Contains the minimum pager number for the range.
Maximum Pager Number — Contains the maximum pager number for the range.
Application > Wait List > Call Ahead Tab
The Call Ahead tab enables you to configure how many minutes in advance you can take call-ahead guests
for your wait list. Select Maintenance > Guest Manager Settings > Application > Wait List > Call Ahead:
Figure 30 Call Ahead Tab
Show Call Ahead Time — Indicates the time the guest called in and was added to the wait list appears on
the FOH.
Call Ahead Maximum Time — Designates the number of minutes in advance that a guest can call ahead
to be placed on the wait list. If a guest wants to arrive at your restaurant later than the current time plus the
number of minutes specified here, you cannot enter the requested arrival time; however, you can add the
guest to the wait list with the latest possible arrival time the system will allow. The quote time is set to the
time entered here. After the quote time expires, the timer appears in red until you check in the guest.
Call Ahead Requires Phone — Indicates you require the entry of a phone number when adding a callahead guest.
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Application > Wait List > Hold List Tab
The Hold List tab enables you to configure your hold list options. Select Maintenance > Guest Manager
Settings > Application > Wait List > Hold List tab:
Figure 31 Wait List Hold List Tab
Hold Party Confirmation — Displays a prompt on the FOH indicating you are moving the party to the
hold list.
Move Party to Hold List when Unseating — Indicates which list to place a party on when you touch the
‘Unseat’ button. Select No to move the party back to the wait list, Yes to move the party to the hold list, or
Prompt to allow you to choose either the wait list or hold list.
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Application Tab
Application > Wait List > Wait Quote Tab
Aloha Guest Manager enables you to accurately quote wait times based on different factors. You can use a
range of numbers, such as 15-20 minutes, or the system can quote an absolute number, such as 15 minutes.
The system uses values you configure to calculate wait quotes times. Additionally, you configure wait
quote times based on party sizes. For example, a medium party size is five to six and a large party size is
seven and up. Depending on the seating in your restaurant, large parties may have longer wait times than
smaller parties.
The Wait Quote tab contains the following additional tabs:
•
•
•
•
General tab
Turn Time tab
Options tab
Large Parties tab
Application > Wait List > Wait Quote > General Tab
Use the General tab to define the type of calculation to use for quoting wait times. Use the settings shown
in Figure 32 as the recommended settings for configuring your wait quote time. Select Maintenance >
Guest Manager Settings > Application > Wait Quote > General tab:
Figure 32 Wait Quote Tab
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Range — Specifies the number of minutes for the wait quote range. For example, a range of 10 indicates
you are quoting wait times using a 10 minute range. Your quote times would be 10-20 minutes. If you enter
a zero in the ‘Range’ box, your quote times would be a single number, such as 10 minutes.
Calculation — Designates the type of calculation to use for quoting wait times. Use the following table to
determine the calculation type:
Calculation Type
Definition
Simple
Wait quotes are based on the number of minutes per party and the party
size. You configure the party size settings on the Options tab. This is typically how you quote times when using paper wait lists.
Wait quotes are based on determining the expected time it will take for sat
tables to turn, and matching tables to waiting parties (walk-ins and upcoming reservations). The system uses turn time history (for similar party sizes
and time of day\day of week) to determine the expected turn times for sat
parties. Until there is enough history, the system will use user defined
defaults. You define the expected table turn time by party size on the Turn
Time tab.
Wait quotes are based on determining the expected time it will take for sat
tables to turn, and matching tables to waiting parties, the same as above
for the Turn Time option; however, this option will only consider walk-ins
and reservations that have already been moved to the wait list. It will not
look at the reservation book for parties not yet moved to the wait list. You
define the expected table turn time by party size on the Turn Time tab.
Turn Time
Short Turn Time
Minimum Time — Contains the minimum number of minutes the system will quote as a wait time.
Maximum Time — Contains the maximum number of minutes the system will quote for a wait time.
5 Minute Rounding — Indicates how the system rounds wait quote times. Select one of the following
from the drop-down list: ‘None,’ ‘Nearest,’ and ‘Always Up.’
Recalc Quote on Party Size Update — Indicates the system will recalculate the wait quote time if additional guests are added to a party on the wait list. For example, the system quotes 10 minutes for a party of
four. If four more guests are added after they have been waiting five minutes, the system recalculates the
wait quote time from the time the additional guests are added to the party.
Medium Party Size — Contains the number of guests the system considers to be a medium party. Set the
‘Medium Party Size’ to one above the smallest party size. This party size only applies to the dashboard on
the FOH.
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Application Tab
Large Party Size — Contains the number of guests the system considers to be a large party. This party
size only applies to the dashboard on the FOH.
For example, if you designate any party size below five a small party, party sizes of five to seven a medium
party size, and anything larger than eight a large party, the system uses the following breaks for party sizes:
Figure 33 Party Size
Include Closed Tables — Indicates closed tables are included in the wait quote times. Clear this option to
keep closed tables out of the wait quote time.
Include Tables with No Server Assignment — Indicates that tables not assigned to a server are included
in the wait quote times.
Always Display in Minutes — Indicates the wait time appears in minutes. If you leave this option
cleared, wait times that exceed 60 minutes, appear using the hour time format.
Write Log for Requested Wait Quote — Used by Aloha Guest Manger support to troubleshoot wait
quote times at a site.
View Requested Wait Quote — Used by Aloha Guest Manager support to troubleshoot wait quote times
at a site.
Application > Wait List > Wait Quote > Turn Time Tab
Use the Turn Time tab to configure your turn time settings for tables and how the system uses your turn
time history to calculate wait quotes. You configure the expected number of minutes it takes for the different party sizes to dine in your restaurant.
The Turn Time tab contains the following tabs:
•
•
•
•
General
Defaults tab
History Usage tab
Party Size Tolerances
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Application > Wait List > Wait Quote > Turn Time > General Tab
Use the General tab to fine tune your wait quotes by specifying the number of minutes it typically takes
between when a party leaves a table and when the next party sits at the table. You can also specify additional minutes to add to the wait quote time once the expected turn time expires. Select Maintenance >
Guest Manager Settings > Application > Wait List > Wait Quote > Turn Time >General tab:
Table Turn Buffer Minutes — Contains the typical number of minutes it takes between when a customer
leaves and a new party is sat at the table. This number is used to provide a more accurate wait quote time.
Additional Minutes When Past Expected Table Turn — Contains the number of additional minutes to
add to the wait quote time once a party stays past the expected turn time. The exact number of minutes
until a party will leave is unknown; however, a safe assumption and recommended value for this option is
that a party will leave within five to ten minutes of the expected table turn time.
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Application Tab
Application > Wait List > Wait Quote > Turn Time > Defaults Tab
Use the Turn Time tab to configure the expected table turn times for the different party sizes. Select Maintenance > Guest Manager Settings > Application > Wait List > Wait Quote > Turn Time > Defaults tab:
Figure 35 Turn Time Tab
Default for Party Size of x — Specifies the number of minutes you expect a party to dine in your restaurant for each of the various party sizes. Type the number of minutes for a party size of one in the ‘Default
for Party Size of 1’ text box. If the time expected for a party size of two is more, enter that number in the
‘Default for Party Size of 2’ box. If it is the same, you can leave it at zero. Continue through the list for
each party size. If the turn time for several party sizes is the same, enter the time for the lowest party size
and leave the rest as zero.
Application > Wait List > Wait Quote > Turn Time > History Usage Tab
Use the History tab to configure how the system uses table history to calculate expected table turn times.
Aloha Guest Manager takes into account the history of the table size, the day of the week, and number of
weeks to get a more accurate wait quote time for your guests. On the History tab you configure the number
of days to use for history, and the minimum times that party size turned during the history. If you set the
minimum turn times for a party size of four to five, and you have not met that minimum the system uses
the default expected turn time. Refer to Floor Plan > Table Info > Table Turns for more information on
configuring ranges for your turn times.
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Select Application > Wait List > Wait Quote > Turn Time > History tab:
Figure 36 History Tab
Days of History to Use — Specifies the number of days to use for tracking table turn history. You can use
up to 365 days of history; however, the default is 56 days which is 8 weeks.
History Usage List Box
Use the History Usage list box to configure valid ranges for turn times, by party sizes. Aloha Guest Manager will ignore times that fall outside of the valid range, thus enabling you to filter out times that are
excessively long or short.
Starting Party Size — The party size for which you want to establish usage history. If you have a starting
party size of two and the next starting party size is four, the system considers the same minimum and maximum ranges for all party sizes of two and three. You can configure as many ranges as needed for your restaurant. The last entry is valid for all party sizes above the last starting party size. For example, in Figure
25, the minimum and maximum settings for a starting party size of 9 will be valid for all party sizes of nine
and higher.
Minimum Number of Turns — Specifies the minimum number of times the party size must turn within
the time period in ‘Days of History to Use’ to be used in the wait time calculation. For example, you set
your ‘Days of History to Use’ as 60, and on a Monday at 7:00 p.m., you place a party of six on the wait list.
If the minimum number of turns is set to five for a party size of six, but you have not had a minimum of
five table turns for a party of six on a Monday at 7:00 p.m. over the past 60 days, the system uses the settings on the Defaults tab to calculate the wait quote time.
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Application Tab
Minimum Turn Time — Specifies the lowest turn time for the selected party size, below which Aloha
Guest Manager considers it outside the norm and will not use it to calculate the wait quote.
Maximum Turn Time — Specifies the highest turn time for the selected party size, above which Aloha
Guest Manager considers it outside the norm and will not use it to calculate the wait quote.
Application > Wait List > Wait Quote > Turn Time > Party Size
Tolerances
Use the Party Size Tolerances tab to configure the acceptable party size ranges for which to consider their
table history when calculating the expected turn time for a current party sat at a table. Configuring a range
of party sizes to use for history enables you to get to a more accurate expected turn time. This is true when
turn time history for specific large party sizes may be limited.
Select Application > Wait List > Wait Quote > Turn Time > Party Size Tolerances tab:
Figure 37 Party Size Tolerances
Party Size List Box
Contains the tolerances for the different party sizes. You can configure as many party sizes as needed for
your restaurant.
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Starting Party Size — The party size for which you want to establish party size tolerances. If you have a
starting party size of eight and the next starting party size is eleven, the system considers the same lower
and upper tolerance ranges for all party sizes of eight, nine, and ten. You can configure as many ranges as
needed for your restaurant. The last entry is valid for all party sizes above the last starting party size. For
example, in Figure 37, the lower and upper settings for a starting party size of 17 will be valid for all party
sizes of seventeen and higher.
Lower Party Tolerance — Specifies the lower range of the starting party size. For example, your starting
party size is 8, and you enter ‘2’ in the ‘Lower Party Tolerance’ text box. This would appear in the list box
as a “-2” indicating that the party size could begin at 6.
Upper Party Tolerance — Specifies the upper range of the starting party size. For example, your starting
party size is 8, and you enter ‘2’ in the ‘Upper Party Tolerance’ text box. This would give you a range up to
a party of 10.
Application > Wait List > Wait Quote > Options Tab
The Options tab enables you to configure the simple method for quoting wait times. You type the number
of minutes to use as a multiplier for the number of parties on the wait list for the party size. This is the typical method to quote wait times when using pen and paper. You take the number of parties that fall into the
normal party size and multiply it by the number of minutes. For example, you have 10 parties on the list
that falls in to the normal party size, and the multiplier is two. When you add the eleventh party, you would
multiply it by two for a quoted wait time of 22 minutes. Select Maintenance > Guest Manager Settings >
Application > Wait List > Wait Quote > Options tab:
Figure 38 Options Tab
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Application Tab
Normal Party Minutes — Specifies the number of minutes to use as the multiplier for a normal party
size.
Medium Party Additional Minutes — Specifies the number of additional minutes to use as the multiplier for medium parties.
Large Party Additional Minutes — Specifies the number of additional minutes to use as the multiplier
for large parties.
Application > Wait List > Wait Quote > Large Parties Tab
The Large Parties tab enables you to configure any additional settings for calculating wait quotes for large
parties. Select Maintenance > Guest Manager Settings > Application > Wait List > Wait Quote > Large
Parties:
Figure 39 Large Party tab
Extra Party Size — Designates the party size at which you start adding extra minutes on top of the system
quote time. For example, if it takes an extra 10 minutes to get tables pulled together and set-up for parties
of 12 or larger, then set the ‘Extra Party Size’ to 12 and the ‘Extra Party Time’ to 10. This would add 10
minutes to the quote time for any party 12 or more.
Extra Party Time — Specifies the additional number of minutes to add to a large party quote time.
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Minimum Party Size to Join Tables — Designates the minimum number of guests required in a party
before joining tables together for calculating the wait quote. This option is only used for determining
where you might seat parties on the wait list to calculate the current wait time, and does not affect the
tables that can actually be joined when seating a party.
Joined Table Ratio — Specifies the table ratio to use when joining tables. The joined table ratio prevents
the system from selecting too many small tables to use for a large party by controlling the ratio of guests to
table. This option is only used for determining where you might seat parties on the wait list to calculate the
current wait time; this option does not affect the tables that can be joined when seating a party.
Use the following as an example of calculating a joined table ratio:
Party Size
Table Size
Number of Tables
Ratio
12
12
2
4
6
3
2:1
4:1
If you define the minimum table ratio as 4:1, the system would allocate three tables of four for the party of
12 and not use other combinations. If you define the ratio as 3:1, the system could use a combination of
two tables of four and two tables of two for the party of 12.
Aloha Guest Manager enables you to create a customized graphical representation of your floor plan that
you can use to show seated guests and open tables. To make this floor plan as accurate as possible, you also
need to configure the basic floor plan settings, such as whether to use suggested seating, if you allow
extended seating on tables, station assignment colors, and more. If you use the suggested seating feature, it
enables Aloha Guest Manager to suggest the best possible table to seat based on conditions you configure.
Use the following tabs to establish your floor plan settings:
•
•
•
•
•
•
•
General tab
Display tab
Server Mgmt tab
Suggested Seating tab
Table Attributes tab
Schedule tab
Table Info
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Application Tab
Application > Floor Plan > General Tab
The General tab enables you to configure your floor plan settings, such as whether to use suggested seating, extended seating, and more. Select Maintenance > Guest Manager Settings > Application > Floor Plan
> General tab:
Use Suggested Seating — Indicates Aloha Guest Manager will suggest a table for the party based on conditions you set for your restaurant. If you select ‘Use Suggested Seating,’ you must configure the Suggested Seating tab.
Extended Seating — Indicates you allow your hosts to join tables together for large parties.
Can Remove Assigned Party During Seating — Indicates your hosts can override assigned table seating. For example, you pre-assign table 20 to the Smith party. But you want to seat the Jones party at the
table. You can override the pre-assigned seating and seat the Jones party at table 20 only if you enable ‘Can
Remove Assigned Party During Seating.’
Table Turn Status — Determines the action that stops the timer on a table. You can stop the table timer
when you indicate a table is dirty, or when you indicate a table is clean.
New Display Zone Navigation — Contains the navigation method for the floor plan, when using multiple
zones. Zones allow you to view a large floor plan in smaller graphical representations.
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Edit Wait Entry During Check In — Indicates you can edit information about a party that called ahead
or has a reservation when checking them in on the wait list. This gives you an opportunity to enter special
requests, add a pager number, and update the number of guests in the party.
Show or Prompt - Open All Tables — Determines if the ‘Open All Tables’ button appears on the Closing
Tables screen in the FOH. You can select either ‘Yes,’ ‘No,’ or ‘Prompt.’ The system defaults to ‘Prompt,’
which makes you verify you want to open all tables. If you change this to ‘Yes,’ the ‘Open All Tables’ button still appears, but the verification prompt does not. If you change this to ‘No,’ the ‘Open All Tables’
button does not appear and you must open the tables one at a time.
Show or Prompt - Close All Tables — Determines if the ‘Close All Tables’ button appears on the Closing Tables screen in the FOH. You can select either ‘Yes,’ ‘No,’ or ‘Prompt.’ The system defaults to
‘Prompt,’ which makes you verify you want to close all tables. If you close all tables, you must open each
table one at a time. If you change this to ‘Yes,’ the ‘Close All Tables’ button still appears, but the verification prompt does not. If you change this to ‘No,’ the ‘Close All Tables’ button does not appear and you
must close the tables one at a time.
Assigning Servers Requires Mgr Access — Indicates a manager must assign servers to a floor plan.
Server Plans Require Mgr Access — Indicates a manager password is needed to modify or access server
plans.
Prompt to Clean a Dirty Table — Displays a prompt on the Guest Manager Floor View screen when you
select a dirty table to make it clean, allowing you to verify you want to update the table status. If you are
updating table statuses from the Aloha POS FOH, you do not receive the prompt.
Allow Wait List Seating on Dirty Tables — Allows you to seat a party at a table that has not been
updated to the clean status.
Prompt for Table Change in Assign Servers — Displays a prompt on the Assign Server screen when
you assign a different server to a table, allowing you to verify you want to change the server assignment.
Prompt for Table Change in Server Plans — Displays a prompt on the Server Plan screen when you are
changing the tables assigned to a server station, allowing you to verify you want to change the tables
assigned to a server station.
Allow Closing of Seated or Active Tables — Allows you to close tables that are currently seated. This
prevents your host from forgetting to close the table once the guests leave and prevents someone from seating the table after it is closed.
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Application Tab
Application > Floor Plan > Display Tab
Use the Display tab to configure the visual settings for your floor plan. For example, you can configure
table timers to appear next to the table on the FOH floor plan, show VIP graphics, and configure the table
connector colors. Select Maintenance > Guest Manager Settings > Application > Floor Plan > Display tab:
Floor Plan Scaling — Indicates the method in which you scale your floor plan on the FOH. You can select
from None, Smaller, Larger, or Larger & Smaller.
Default Zone Margin — Not yet supported.
Show Table Timers — Determines whether table timers appear on the floor plan. Select ‘Yes’ to enable
your hosts to view timers or ‘No’ to disable the timers.
Show Parties Not Yet Arrived When Seating — Specifies whether you can view call-ahead guests not
checked in on the wait list when seating a table. The default is to not enable this option so that a hostess can
only see guests that are in the restaurant when seating a table.
Show VIP Graphics on Tables — Indicates a graphic denoting the party seated at the table is a VIP guest.
Show First Time Graphic on Tables — Indicates the first time guest graphic appears next to a table, if
the party sitting at the table is selected as a first time guest.
Display Table Turn Alert — Indicates the background on the table timer turns red when the table time
exceeds the expected turn time.
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Check Start Alert Minutes — Specifies the number of minutes after you seat a guest at which you want
an alert to appear indicating it is taking longer than expected for the server to start the check. A red alert
appears around the timer on the table. When the server starts the check in the Aloha POS, the timer resets
to zero and changes back to white.
Figure 42 Check Alert
Table Connector Color — Specifies the color to use for indicating tables that are joined.
Table Selection Color — Specifies the color to use when selecting extended tables from the ‘Table Selection Color’ drop-down list.
Display Table Description Instead of Number — Displays the description of the table on the floor plan
instead of the table number. You can include alpha characters in the table description, making table identification a little easier.
You can only enter numeric values when using the Aloha POS to update the status of a table from
dirty to clean. Be aware that if your table descriptions contain alpha characters, such as ‘A10’ for
table number ten, your staff can only type ‘10’ to update the status of the table.
No Table Overlap when Changing Floor Plan — Prevents you from saving the floor plan while there
are tables that overlap each other, making it easier to select tables on the FOH.
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Application Tab
Application > Floor Plan > Remote Tab
Use the Remote tab to configure the amount of time between seating a guest and when you can update the
table status with a remote handheld or the POS. Select Maintenance > Guest Manager Settings > Application > Floor Plan >Remote tab:
Figure 43 Remote Tab
Seating Update Minimum Seat Minutes — Designates the amount of time that must elapse once you
indicate a table as sat before you can update the status of a table via a remote handheld or through the POS.
The timer starts once you indicate the table as sat. You can always update the status from the Guest Manager Floor View screen.
Allow Update for Closed Tables — Indicates you cannot update a closed table via the POS or a handheld
device, such as the HME Table Scout. For example, a manager closes a section of the restaurant. The host
notices a table is now clean in the section but does not remember or did not know the section was closed.
Selecting ‘Allow Update for Closed Tables’ prevents the system from updating the status of the table if the
host tries to change the status with the handheld device.
Check Tender Update Minimum Seat Minutes — Indicates the number of minutes before a graphic
depicting the check has been tendered appears next to the table.
Check Print Update Minimum Seat Minutes — Indicates the number of minutes before a graphic
depicting a check has been printed appears next to the table.
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Application > Floor Plan > Server Mgmt Tab
Use the Server Mgmt tabs to configure how the system assigns server station colors, if the system shows
seat counts in a station, and how the system displays the server name on the FOH.
Server Mgmt contains the following tabs:
•
•
General tab
Assignment tab
Application > Floor Plan > Server Mgmt > General Tab
The General tab enables you to configure how server names appear on the FOH and if the system requires
a server when seating a table. Select Maintenance > Guest Manager Settings > Application > Floor Plan >
Server Mgmt > General tab:
Save Server Assignment with Unassigned Tables — Indicates if the system saves the server assignment
to the table when seating unassigned tables. You can select No, Yes, or Prompt from the drop-down list.
Server Name Display — Indicates how the server name appears on the FOH from the ‘Server Name Display’ drop-down list.
Seating Requires Server on Table — Indicates whether the system requires you to assign a server to the
table before you can seat a party at the table. You can select ‘Prompt’ to receive a prompt or ‘No’ to allow
seating at tables not assigned to a server.
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Application Tab
View Station Assignment Opacity — Specifies the amount of transparency to use for the stations not in
focus when you view a station on the Guest Manager FOH. For example, a 10% opacity makes the stations
appear very dim compared to the station currently being viewed.
Station Shift and Current Counts — Indicates how the system shows server statistics when you select
Station Info on the Floor Plan in the FOH. You can view the number of seated tables in a section or number
of seated guests in a section.
Application > Floor Plan > Server Mgmt > Assignment Tab
The Assignment tab enables you to assign colors to server stations and select servers from a list, to speed
up server assignment. Select Maintenance > Guest Manager Settings > Application > Floor Plan > Server
Mgmt > Assignment tab:
Figure 45 Assignment Tab
Assign Server Station Navigation — Indicates the server order is assigned in the same order you assign
the stations on the FOH.
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Select Assign Server from List — Indicates you want to select servers from a list on the Assign Server
screen. Click ‘All Servers’ to view your servers from a list. When viewing a long list of servers, a list format is easier to read and locate servers.
Figure 46 Server List
Assign Server When Seating — Indicates if the host assigns a server to a table when seating a guest. You
can select from Never, Always, and When No Server Assigned. For example, your restaurant is a small
location with only three or four servers on a shift, so you assign servers to tables as you go. The host
selects a table and then assigns a server to the table. Selecting ‘Never’ does not allow the host to assign a
server to the table.
The host selects from a list of servers, when assigning servers to a table:
Figure 47 Select Server for Table Screen
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Application Tab
Assign Server When Seating - Mgr Approval — Indicates a manager must enter a password when
assigning a server to a table in which a server is not already assigned.
Figure 48 Manager Code Needed to Assign a Server
Station Assignments — Designates the color to use for displaying a station on the FOH.
To add stations and color assignments:
1.
2.
3.
4.
5.
Click Add Station.
Select a color from the drop-down list.
Click Change Station.
Repeat Steps 1 through 3 until you have added all your stations.
Click Save.
To change the color of an existing station, select the station in the list and select the new color. Click
Change Station and Save to complete the task.
Application > Floor Plan > Suggested Seating Tab
Suggested seating enables Aloha Guest Manager to suggest the best table to seat based on specific criteria.
You can choose from up to four different criteria on which to base the suggested seating and then weight
each one so the system selects a table. For example, if you want to make table seating efficiency the most
important factor when suggesting a table, give it a higher weight than the other calculation types.
Suggested Seating contains the following tabs:
•
•
General tab
Calculation tab
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Application > Floor Plan > Suggested Seating > General Tab
The General tab enables you to configure the opacity of the suggested seating numbers on the Floor View
screen, and the number of suggestions the system suggests for a party. Select Maintenance > Guest Manager Settings > Application > Floor Plan > Suggested Seating > General tab:
Figure 49 Suggested Seating > General Tab
Seating Suggestion Opacity — Specifies the amount of transparency to use for the tables that are not part
of the suggested seating.
Number of Suggestions — Indicates the number of tables the system will provide when suggesting tables
for seating a party.
Suggest Party for Selected Table — Indicates the system will suggest a party from the wait list to seat at
a table.
Exclude Tables with No Assigned Servers — Indicates the system only uses tables that have an assigned
server for suggested seating. For example, a table does not have a server assigned, the system would not
suggest seating a party at the table.
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Application Tab
Application > Floor Plan > Suggested Seating > Calculation Tab
Suggested Seating enables Aloha Guest Manager to suggest the best table to seat the party based on criteria
you configure on the Calculation tab. You can configure up to four different calculation types for the system to use when suggesting a table and the weight to apply to each type. Select Maintenance > Guest Manager Settings > Application > Floor Plan > Suggested Seating > Calculation tab:
Figure 50 Suggested Seating > Calculation Tab
Calculation Type — Specifies the calculation type for the system to use when suggesting a seat for a
party. Each calculation type is turned into a percentage and averaged to determine the best possible choice
for a party. You can select from the following types:
None — Indicates you are not using suggested seating.
Table Seating Efficiency — The number of guests in the party divided by the number of seats at
a table. For example, a party of three sitting at a table for four results in a seating efficiency of
75%.
Server Table Capacity — The number of guests in the party divided by the total number of possible seats in a server station.
Server Seating Efficiency — The number of guests in the party divided by the number of open
seats in a server station.
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Server Rotation — Takes into account the last seating times and turns it into a percentage. For
example, Jeff was sat 10 minutes ago and Sue was sat 5 minutes ago. Jeff's percentage is 100% and
Sue's percentage is 50%. If this were the only calculation type used, Jeff would be the first choice
of the system.
Weight — Designates the amount of importance the system places on the calculation type. The default
weight for a calculation type is ‘1.’ If you give a calculation type a higher weight, such as ‘2’ or ‘3,’ the
calculation type is multiplied by that weight and averaged.
Absolute — Not yet supported.
Application > Floor Plan > Schedule Tab
Use the Schedule tab to create special floor plans for special occasions, such as Valentines Day. For example, you know that majority of the guests dining on Valentines are couples, you may want to create more
tables for two. Because this occurs once a year, you only need to make it active on Valentines Day.
The Schedule tab contains the following tabs:
•
•
Floor Plans tab
Schedule tab
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Application Tab
Application > Floor Plan > Schedule > Floor Plans Tab
Use the Floor Plans tab to edit the description of your floor plans. Select Maintenance > Guest Manager
Settings > Application > Floor Plan > Schedule > Floor Plans tab:
Figure 51 Schedule > Floor Plans Tab
Floor Plans — Contains a list of configured floor plans.
Description — Allows you to change the default name of a floor plan to a name of your choice. Select a
floor plan in the list and type a description in the text box. Typing a description in the text box enables the
Change Plan button.
Change Plan Button
Click Change Plan to save the name of the floor plan.
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Application > Floor Plan > Schedule > Schedule Tab
Use the Schedule tab to configure the days the floor plan is active. Select Maintenance > Guest Manager
Settings > Application > Floor Plan > Schedule > Schedule:
Figure 52 Schedule > Schedule Tab
Floor Plan Schedule List Box
The Floor Plan Schedule list box contains information about existing floor plan schedules. To edit an existing schedule, select a schedule in the list box and make changes using the fields on the screen.
Add Schedule
Click Add Schedule to add a newly configured schedule.
Remove Schedule
Click Remove Schedule to remove the schedule selected in the list box.
Change Schedule
Click Change Schedule to commit the changes to the selected schedule.
Floor Plan — Allows you to select a floor plan schedule for which you want to make changes.
Start Date — Specifies the date the floor plan schedule starts.
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Application Tab
End Date — Specifies the date on which the floor plan schedule ends.
Days of Week — Indicates the days of the week the floor plan is active.
Priority — Indicates the priority of the floor plan schedule. The lower the number the higher the priority
for the floor plan. Assign special one time floor plans a lower number than the main floor plan so that it
overrides the existing floor plan. For example, you can assign the normal floor plan a priority of 99, and a
special floor plan for Valentine’s day a priority of one. This enables the special floor plan to take a higher
priority.
Application > Floor Plan > Table Info Tab
Use the Table Info tab to define the tables you will use to build your floor plan. You define the attributes,
statuses tracked in the Guest Manager FOH, the table types and graphics used for the table, and expected
turn times for each party size.
The Table Info tab contains the following tabs:
•
•
•
•
Table Attributes tab
Table Status tab
Table Types tab
Table Turns
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Application > Floor Plan > Table Info >Table Attributes Tab
Use the Table Attributes tab to define the stages of the seating cycle you want to appear next to the table on
the Floor View screen. Select Maintenance > Guest Manager Settings > Application > Floor Plan > Table
Attributes:
Figure 53 Table Attributes Tab
Table Attribute — Contains the table attributes you can apply to your table.
Display — Indicates the graphic used for the table attribute.
Used — Indicates if the attribute is in use or not in use. An ‘X’ in the column indicates the attribute is not
in use.
Description — Contains a description of the table attribute.
Display — Contains the name of the image used to identify the table attribute.
Used — Indicates if the attribute is being used. If you do not want to use the attribute, clear the check box.
Change Attribute Button
Click Change Button to make any changes to the attribute.
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Application Tab
Application > Floor Plan > Table Info > Table Status Tab
Use the Table Status screen to define which table statuses you track and use on the FOH. In some cases,
you may want to use the ‘dirty’ status; however, for some restaurants this is too granular and not needed.
Select Maintenance > Guest Manager Settings > Application > Floor Plan > Table Status:
Tracking table statuses is not yet supported.
Figure 54 Table Status Tab
Table Status — Contains a predefined set of statuses to use with your tables.
Track Status — Indicates if the table status is tracked. A green dot in the column indicates the status is
being tracked. This feature is not supported.
Used — Indicates if the status is in use or not in use. An ‘X’ in the column indicates the status is not in use.
Change Entry Button
Select a table status in the list and click Change Entry to make any changes to the table status. The Change
Entry button is active when you select a status in the list box.
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Application > Floor Plan > Table Info > Table Types Tab
Aloha Guest Manager comes with a set of predefined table types; however, you can use the Table Types
tab to configure additional table types for your floor plan. You must add a graphic for each possible state of
a table type. For example, a four square table type requires five graphics one for each table state, such as
active, dirty, open, seated, and closed, and a sixth graphic if the extended table state is used.
Use a photo editor to save your images in the .png format (required) in the following location:
Program Files > Radiant Systems > Guest Manager > Media > Graphics.
Select Maintenance > Guest Manager Settings > Application > Floor Plan > Table Types tab:
Figure 55 Table Types Tab
Description — Allows you enter a name of your choice for the table type. For example, “4 Booth Square”
indicates it is a square booth that can seat up to four guests.
Usual Seats — Specifies the usual number of seats the table can accommodate. Use the arrows to increase
or decrease the number of seats.
Maximum Seats — Specifies the maximum number of seats the table can accommodate. Use the arrows
to increase or decrease the number of seats.
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Application Tab
Open Image — Designates the image to use for representing a table when it is open on the floor plan. You
can filter the list by typing xx_open.png, where xx equals the description of the table, or select from a list
of all images. An example of the naming schema is “4square_open.png.”
Seated Image — Designates the image to use for representing the table when it is seated on the floor plan.
Active Image — Designates the image to use for indicating a table is active.
Dirty Image — Designates the image to use for indicating a table is dirty.
Closed Image — Designates the image to use for indicating a table is closed.
Extended Seated Image — Designates the image to use for indicating when a table is an extended table.
Extended tables are tables that enable you to attach an extension to add additional seats to a table. For
example, you can make a table of six accommodate a party of eight.
Extended Active Image — Designates the image to use for indicating a table is an active table that is
extended.
Check Image Location — Designates where the check image appears in relation to the table on the Floor
View screen in the FOH. You can select ‘None’ to not show an image on the table, or show the image in the
upper left or upper right corner of the table.
Check Printed Image — Designates the image to use for indicating a check has been printed for the table.
Check Tendered Image — Designates the image to use for indicating payment has been applied to the
check.
Check closed icon
Check printed icon
Figure 56 Example of Table Status Icons
Bottom margin — Specifies the margin or padding to appear around each table on the floor plan.
Table Turn Alert — Indicates a timer appears as an alert when the table is expected to turn. You can either
show the timer in the background or not have the timer appear.
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Check Start Alert — Indicates the timer background turns red or a no check icon appears next to the table
if the server has not opened a check in the POS within the designated time set in Application > Floor Plan
> Display in the ‘Check Start Alert Minutes’ text box. Refer to the following for an example of both the
timer background, and a no check icon.
Timer background changing to red
No check icon
visible
Figure 57 Check Start Alerts Visible on FOH
Table Name Font Size — Specifies the font size to use for the table name. Your screen size is a determining factor when selecting the font size; smaller terminals need smaller fonts and vice versa, as larger terminals can support larger font sizes.
Server Name Font Size — Specifies the font size to use for the server name that appears next to the table.
Table Timer Font Size — Specifies the font size to use for the timer that appears next to the table.
Guest Image Location — Designates where the image used to indicate a guest appears. You can select
‘None’ to not show the guest image, or show the guest image in the upper left or upper right corner of the
table.
First Time Image — Designates the image to use for indicating a guest is visiting your restaurant for the
first time.
VIP Image — Designates the image to use for indicating when a guest is a VIP.
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Application Tab
Suggested Image Location — Designates where the suggested seating image appears in relation to the
table on the Floor View screen in the FOH. You can select ‘None’ to not show a suggested seating image
on the table, or show the suggested seating image in the upper left or upper right corner of the table. Refer
to the following for an example of suggested seating:
Figure 58 Suggested Seating
Suggested Image 1 - 5 — Designates the images to use for each of the suggested seating indicators, from
one to five. Select an image for the first table the system is suggesting to seat in ‘Suggested Image 1’ and
continue for all five suggested seating images.
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Application > Floor Plan > Table Info > Table Turns Tab
Use the Table Turns tab to get more accurate wait quote times by filtering out data you deem outside of
normal ranges. For example, you have a party that comes in and sits for three hours; whereas, your normal
turn time is one hour. Because the three hour turn time is outside of the norm, you can track this turn time,
ignore the table turn, or ignore the actual turn time of three hours but count the turn. Select Application >
Floor Plan > Table Info > Table Turns tab:
Figure 59 Table Turns Tab
Table Turn Tracking — Indicates the method to use for tracking turn times. You can select from the following:
Track Actual Turn Time — Specifies that you track actual turn time for all tables including times
that fall outside of minimum and maximum turn times.
Track using Min/Max — Specifies that table turns that fall outside of the minimum and maximum turn times are recorded as a table turn, but the actual time is not tracked.
Don’t Track Outside of Min/Max — Specifies that you do not track table turn times that fall outside of minimum or maximum turn times.
Minimum Turn Time — Specifies the minimum minutes the system uses as a valid table turn time by
party size. Enter the minimum number of minutes it takes for each party size to dine in your restaurant.
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Application Tab
Maximum Turn Time — Specifies the maximum minutes the system uses as a valid table turn time by
party size. Larger parties may require longer times than smaller parties and can be adjusted accordingly.
Enter the maximum number of minutes it takes for each party size to dine in your restaurant.
Application > Split View Tab
Use the Split View tab to enable a combination floor and wait list view on the FOH. By viewing both the
wait list and floor plan on the same screen, your hosts have a quick snapshot of activity in your restaurant
to better serve your guests.The split view provides a simplified wait list to appear on the floor plan, allowing you to seat guests without toggling between screens.
Figure 60 FOH Split View
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Select Application > Split View tab:
Figure 61 Application > Split View Tab
Use Split View — Indicates you are using the split view screen on the FOH. You must enable the tab on
the FOH on Application > General > Display tab to make the tab visible on the FOH.
Refer to Enabling the Wait List and Floor Plan Split View section in the Aloha Guest Manager
Implementation Guide for configuration.
Sortable Columns — Allows you to click the heading of a column in the wait list to sort data by that column.
Available Filters — Determines which of the following filtering methods are available to the host staff
when searching for a guest on the wait list: Large Parties, Regular Parties, Call aheads, and Checked in
parties. Select a method and click Show/Hide to either remove or make a method available. The Show/
Hide button toggles between these two states, depending on the method that is selected and its current status.
Quick Seat — Allows you to select a party on the wait list that appears on the split view screen and then
touch a table on the floor plan to quickly seat a party. This feature is only available when using the split
view screen on the FOH.
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Application Tab
Hide
Select one of the available filters in the ‘Available Filters’ list box and click Hide to not have the filter
available on the FOH.
Application > Guest Info Tab
Aloha Guest Manager enables you to capture information about your guests to further enhance their dining
experience. For example, when guests arrive, you can capture whether it is a special occasion, such as a
birthday or an anniversary. You can also capture seating requests, VIP information, general requests, reasons for leaving, and guest attributes. Each tab comes with a standard set of information and you can add
additional options or leave the default settings.
The order in which the occasions, requests, and reasons are listed here is the order in which they appear in
the FOH. You must configure the options in the order you want them to be displayed to the host.
The Guest Info tab contains the following tabs:
•
•
•
•
•
•
•
General tab
Occasions tab
Seating Requests
VIP Info tab
Reasons tab
Guest Attributes tab
Referrals
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Application > Guest Info > General Tab
Use the General tab to determine if your hosts have access to guest maintenance on the Manager Admin
screen. Guest maintenance enables you to add new guests and edit existing guest in your guest database.
Select Maintenance > Guest Manager Settings > Application > Guest Info > General:
Figure 62 Guest Info > General Tab
Guest Maintenance Requires Mgr Access — Indicates a manager password is required to access guest
maintenance on the Manager Admin screen.Clearing this option makes guest maintenance available to
your hosts.
Figure 63 Guest Maintenance Button on the FOH
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Application Tab
Application > Guest Info > Occasions Tab
Use the Occasions tab to configure the occasions the host can select on the FOH. Occasions can range from
anniversaries to corporate events or celebrations. Select Maintenance > Guest Manager Settings > Application > Guest Info > Occasions:
Figure 64 Guest Info > Occasions Tab
Occasion List Box
Contains a list of occasions from which you can select in the FOH.
Description — Allows you to name the occasion using a name of your choice.
Add Occasion Button
Click Add Occasion to add a new occasion. The text in the ‘Description’ text box changes to ‘New Occasion.’ Select the name in the ‘Description’ text box and type the new name.
Delete Occasion
Click Delete Occasion to delete the selected occasion from the list and FOH options.
Change Occasion
Click Change Occasion after typing a new name for the occasion in the ‘Description’ text box.
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Application > Guest Info > Seating Requests Tab
Use the Seating Requests tab to configure the types of seating requests your host can select when seating a
guest on the FOH. Your seating requests can range from high chairs to locations in your restaurant. Select
Application > Guest Info > Seating Requests tab:
Figure 65 Seating Requests Tab
Seating Request List Box
Contains the type of seating requests configured in your restaurant.
Add Request Button
Click Add Request to add a new request to the Seating Request list box. When you click Add Request the
text in the ‘Description’ text box changes to ‘New Seat Request.’ Select the name in the ‘Description’ text
box and type a name of your choice.
Remove Request
Select a seating request in the ‘Seating Request’ list box and click Remove Request to delete the request
from the list and in the FOH.
Change Request
Click Change Request after typing the new name for the request in the ‘Description’ text box.
Description — Allows you to name a seating request a name of your choice.
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Application Tab
Type — Indicates the type of request being configured. There are three types of seating requests: Accommodations, which includes high chairs, Table, which includes booths and tables, or Area, which includes
patio or bar.
Seating Slip — Indicates a slip prints with the request when seating the guest. Seating slips add value
when you have two or three hosts working a busy shift. One of the hosts takes names and runs the host
stand. When a table becomes available, the host pages the party to seat. The system prints the party name
and table number on a seating receipt, which the host can hand off to another host who takes the party to
their table.
Greeting Slip — Indicates a slip prints with the request when greeting the guest. Greeting slips print with
the requests and enable your guest to verify the host has the correct request.
in use.
Application > Guest Info > VIP Info Tab
Use the VIP Info tab to configure the VIP descriptions and levels. Select Maintenance > Guest Manager
Settings > Application > Guest Info > VIP Info tab:
Figure 66 Guest Info > VIP Info Tab
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Add VIP
Click Add VIP to add a new VIP level to the list box. When you click Add VIP, the text in the ‘Description’ text box changes to ‘New VIP.’ Select the name in the ‘Description’ text box and type a name of your
choice.
Remove VIP
Select a VIP level in the list box and click Remove VIP to delete the VIP level from the list and in the
FOH.
Change VIP
Select a VIP level in the list box and click Change VIP to delete the level from the list and in the FOH.
Description — Allows you to name the VIP level a name of your choice.
Level — Designates the level of the VIP type. If you assign levels to the VIP types, you determine if a
level is higher than another level. For example, you can assign a level of ‘1’ to the highest level and a level
of ‘2’ to the next lower level.
Application > Guest Info > Reasons Tab
Use the Reasons tab to configure the reasons a guest would leave or be removed from the wait list: Select
Maintenance > Guest Manager Settings > Application > Guest Info > Reasons tab.
Figure 67 Guest Info > Reasons Tab
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Application Tab
Reason List Box
The Reason list box contains the reasons you can remove a guest from the wait list and the condition under
which you can select a removal reason, indicated by a green dot. If one of your reasons is ‘Walk Away,’
you would not make this a removal reason that could be selected from the reservation list or when checking
in a call-ahead guest.
Add Reason Button
Click Add Reason to add a new reason to the ‘Reason’ list box. When you click Add Reason, the text in the
‘Description’ text box changes to ‘New Reason.’ Select the name in the ‘Description’ text box and type the
name of your choice.
Remove Reason Button
Select a reason in the Reason list box and click Remove Reason to delete the reason from the list and in the
FOH.
Change Reason Button
Click Change Reason after typing the new name for the reason in the ‘Description’ text box.
Description — Allows you to name the reason a name of your choice.
Applies to — Indicates each condition under which you can select the reason, such as when entering a reservation, checking in a reservation, walk in, call ahead, or check in call ahead.
Status — Indicates the status of the reason. You can select Cancel, No Show, or Walk Away in the dropdown list.
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Application > Guest Info > Guest Attributes Tab
Use the Guest Attributes tab to define the attributes you can apply to the guest on the FOH. For example,
the guest is a VIP customer, you can assign this attribute to the guest and a small icon appears next to the
guest name on the wait list and seated list. You can also create different attributes for special situations. For
example, if your restaurant is by a stadium, create an attribute called “Fan” and assign this attribute to the
guests who come in from the stadium. Select Maintenance > Guest Manager Settings > Application >
Guest Info > Guest Attributes:
Figure 68 Guest Info > Guest Attributes Tab
Guest Attribute List Box
The ‘Guest Attribute’ list box contains the attributes you can assign a guest, such as first time guest or VIP
guest. Your list may vary from the attributes that appear in Figure 68.
Change Attribute Button
Click Change Attribute after typing the new name of the attribute in the ‘Description’ text box.
Description — Allows you to name the attribute a name of your choice.
Applies to — Indicates each condition under which you can apply the attribute, such as when seating a
guest from the wait list.
Display — Specifies the graphic to appear next to the name in the FOH. The graphics are stored in Program Files > Radiant Systems > Guest Manager > Media > Graphics in .png format.
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Application Tab
Seating Slip — Indicates the attribute prints on the seating slip. This enables anyone seating the guest to
quickly know of any requests.
Greeting Slip — Indicates the attribute prints on the greeting slip. This enables your guests to know the
request has been logged.
in use.
Application > Guest Info > Referrals
Aloha Guest Manager enables you to manage the referrals you are tracking. For example, you have a location in a resort area, such as Aspen CO. To market your restaurant you pay a stipend to the concierge services at several of the local hotels at the end of the ski season based on the number of referrals they
generate. When the concierge or guest makes a reservation you select the name of the hotel making the
referral on the Add Reservation screen. Aloha Guest Manager enables you to run a referral report from the
FOH to determine who is making referrals and what percentage of guests actually come from referrals.
Use the Referral tab to define the hotels and concierge services that you are tracking for referrals. Select
Maintenance > Guest Manager Settings > Application > Guest Info >Referrals.
Figure 69 Guest Info > Referrals
Referrals List Box
The ‘Referrals’ list box contains the hotel and concierge services you are tracking for referrals.
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Add Referral Button
Click Add Referral to add a new referral to the ‘Referral’ list box. When you click Add Referral, the text in
the ‘Description’ text box changes to ‘New Referral.’ Select the name in the ‘Description’ text box and
type the name of your choice.
Remove Referral Button
Select a referral in the Referral list box and click Remove Referral to delete the referral from the list and in
the FOH. Remove outdated referrals to keep the list relevant in the FOH for your host staff taking reservations.
Change Referral Button
Click Change Referral after typing the new name of the referral in the ‘Description’ text box.
Description — Allows you to name the referral.
Application > Servers Tab
With Aloha Guest Manager you maintain your employees in the Aloha POS, and then import the servers
into Aloha Guest Manager upon the initial install and each time you add a new server. This enables you to
maintain your employees in the Aloha POS and then quickly update Aloha Guest Manager with the servers.
The Servers tab contains the following tabs:
•
•
Guest Manager tab
Aloha tab
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Application Tab
Application > Servers > Guest Manager Tab
The Guest Manager tab contains a list of your servers, their nicknames, and their current status. Select
Maintenance > Guest Manager Settings > Application > Servers > Guest Manager:
Figure 70 Servers > Guest Manager Tab
Automatically Link new Employees during EOD — Indicates Aloha Guest Manager imports all new
employees added to the Aloha POS when Aloha Guest Manager runs end-of-day (EOD).
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Application > Servers > Aloha Tab
Use the Aloha tab to import your servers from the Aloha POS to the Aloha Guest Manager database. Once
you import an employee from the Aloha POS, use Aloha Guest Manager to establish a link between the
employee record in Aloha Guest Manager and the employee record in the Aloha POS. This link enables
you to maintain your servers in the Aloha POS and then update Aloha Guest Manager when you add a new
server. Select Maintenance > Guest Manager Settings > Application > Servers > Aloha tab:
Figure 71 Servers > Aloha Tab
Update All Linked Button
Click Update All Linked to update all linked employees.
Update Link Button
Click Update Link to update an individual employee.
Link All Servers Button
Click Link All Servers to import all the servers in the Aloha POS database to the Aloha Guest Manager
database. This is a one time import. You must link subsequent employees added to the Aloha POS system
on an individual basis.
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Application Tab
Link All Managers Button
Click Link All Managers, to import all managers in the Aloha POS database to Aloha Guest Manager. This
is a one time import. You must link subsequent managers added to the Aloha POS system on an individual
basis.
Link Employee Button
Select an employee in the list box and click Link Employee to link the employee to the Aloha Guest Manager database.
Show Link Candidate/Show All Employees Button
Click Show Link Candidate to view the employees not linked to Aloha Guest Manager. You can select an
employee in the list and link the individual employee or link all employees. Clicking Show Link Candidate toggles the Show All Employees button to active and vice versa.
Figure 72 Link Candidate View
Server Jobs List Box
Contains a list of the job codes defined in the Aloha POS. The green dot next to the job code indicates
employees with the associated job code can be linked as a server in the ‘Employee’ list box. You can
exclude job codes, such as ‘Kitchen’ or ‘Bus,’ from the list. Select a job code in the list box and select one
of the following actions:
•
•
•
Include — Click to include any employee assigned to the selected job code in the ‘Employee’ list
box.
Exclude — Click to exclude any employee assigned to the selected job code from the ‘Employee’
list box.
Restore Default — Click to return all job codes back to their default status.
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Manager Jobs List Box
Contains a list of the job codes defined in the Aloha POS. The green dot next to the job code indicates
employees with the associated job code can be linked as a manager in the ‘Employee’ list box. You can
exclude job codes, such as ‘Kitchen’ or ‘Bus,’ from the list. Select a job code in the list box and select one
of the following actions:
•
•
•
Include — Click to include any employee assigned to the selected job code in the ‘Employee’ list
box.
Exclude — Click to exclude any employee assigned to the selected job code from the ‘Employee’
list box.
Restore Default — Click to return all job codes back to their default status.
Application > Servers > Shift Info Tab
Use the Shift Info tab to create server shifts on the Aloha Guest Manager server reports. If you create a
lunch shift with a start time of 11:00 a.m. and a dinner shift that starts at 5:00 p.m, the lunch shift runs from
11:00 a.m. to 4:59 p.m and your dinner shift runs from 5:00 p.m. to close. Select Application > Servers >
Shift Info tab:
Figure 73 Servers > Shift Info Tab
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Application Tab
Shift Start Time — Contains a list of all existing shift start times.
Add Shift Start Time
Click Add Shift Time to add a new shift start time.
Change Shift Time
Select a time in the ‘Shift Start Time’ list box, use the arrows to change the new start time of the shift, then
click Change Shift Time.
Application > Email Tab
Use the Email tab to configure the system to send a personalized email to a customer when they book, cancel, or move a reservation, and to remind them of a reservation. The Email tab contains the following tabs:
•
•
•
Sending tab
Site Info tab
Content tab
You configure your email settings on the Terminals > Term Name > Host Services > Email Services tab. Contact your email service provider for email configuration settings.
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Application > Email > Sending Tab
Use the Sending tab to configure and add a personal touch to email messages you can send to guests when
they book, change, or cancel a reservation. You can also send messages to remind your guests of upcoming
reservations. Select Maintenance > Guest Manager Settings > Application > Email > Sending tab:
Figure 74 Email > Sending Tab
Send Reservation Booking Confirmation Email — Sends an email confirmation when a guest books a
reservation, based on your selection. The choices are:
•
•
•
•
No — Indicates you do not want to send a confirmation email when a guest books a reservation.
Yes — Indicates you want to send a confirmation email when a guest books a reservation, regardless of the method used to book the reservation.
In Store Reservations Only — Indicates you want to send a confirmation email only when a guest
books a reservation in store.
Online Reservations Only — Indicates you want to send a confirmation email only when a guest
books a reservation online.
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Application Tab
Send Reservation Cancellation Email — Sends an email confirmation when a guest cancels a reservation, based on your selection. Your choices are:
•
No — Indicates you do not want to send a confirmation email when a guest cancels a reservation.
•
Yes — Indicates you want to send a confirmation email when a guest cancels a reservation, regardless of the method used to cancel the reservation.
In Store Reservations Only — Indicates you only want to send a confirmation email when a guest
cancels a reservation in store.
Online Reservations Only — Indicates you only want to send a confirmation email when a guest
cancels a reservation online.
•
•
Send Reservation Booking Moved Email — Sends an email when a guest moves a reservation, confirming the new day and time, based on your selection. Your choices are:
•
•
•
•
No — Indicates you do not want to send a confirmation email when a guest moves a reservation.
Yes — Indicates you want to send an email confirming the new day and time of a reservation,
regardless of the method used to move the reservation.
In Store Reservations Only — Indicates you only want to send an email confirming the new day
and time of a reservation when a guest moves the reservation in store.
Online Reservations Only — Indicates you only want to send an email confirming the new day and
time of a reservation when a guest moves the reservation online.
Send Reservation Reminder Emails — Sends an email to guests as a reminder of an upcoming reservation, based on your selection. Your choices are:
•
•
•
•
No — Indicates you do not want to send an email to guests to remind them of an upcoming reservation.
Yes — Indicates you want to send an email to guests to remind them of an upcoming reservation,
regardless of the method used to book the reservation. If selected, the Reminders section is
enabled, allowing you to define how far in advance to send the reminder.
In Store Reservations Only — Indicates you only want to send an email to guests to remind them
of an upcoming reservation when the reservation was booked in store. If selected, the Reminders
section is enabled, allowing you to define how far in advance to send the reminder.
Online Reservations Only — Indicates you only want to send an email to guests to remind them of
an upcoming reservation when the reservation was booked online. If selected, the Reminders section is enabled, allowing you to define how far in advance to send the reminder.
Reminders List Box
Contains the schedule of email reminders the system sends to the guest.
Add Reminder
Click Add Reminder to add a reservation reminder email.
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Remove Reminder
Select the email reminder you want to remove in the Reminders list box and click Remove Reminder.
Number — Designates either the days or weeks in advance of the reservation date in which to send a
reminder message to guests with reservations.
Units — Designates whether the value entered in ‘Number’ applies to days or weeks. For example, if you
enter a ‘2’ in ‘Number’ and select Days, a reminder message is generated and sent to guests with a reservation two days in advance of the reservation date.
Change Reminder
Click Change Reminder after making your changes to the selected reminder in the ‘Reminders’ list box.
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Application Tab
Application > Email > Site Info Tab
Use the Site Info tab to configure the name of the store sending the email, email address, phone number,
and Web address. Select Maintenance > Guest Manager Settings > Application > Email > Site Info tab:
Figure 75 Email > Site Info Tab
Email Display Name — Designates the email name to appear on the message. This name is customer facing and should represent your store.
Alternate Email Address — Specifies an alternate email address to appear in the email, if different from
the address entered on the General > Site Info tab.
Alternate Site Name — Specifies an alternate site name to appear in the email, if different from the site
name entered on the General > Site Info tab.
Alternate Site Phone Number — Specifies an alternate phone number to appear in the email, if different
from the phone number entered on the General > Site Info tab.
Online Reservation Web Address — Designates the Web address of the online reservation Web site.
Site Web Address — Designates the Web address of the site.
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Application > Email > Content Tab
Use the content tab to personalize the messages you send to your guests when they book, cancel, or change
their reservation, as well as the message you send to remind guests of an upcoming reservation. Select
Maintenance > Guest Manager Settings > Application > Email > Content tab:
Figure 76 Email > Content Tab
To change an email message, select the message, type your new text, and click Save.
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Application Tab
Application > Host Notes
Use the Host Notes tab to create notes and messages to appear on the FOH for your host staff. For example,
create messages to remind them of current promotions or specific instructions about a large party for the
day. If you configure Aloha Guest Manager to use a screen saver, Aloha Guest Manager uses the notes for
the text on the screen saver. Each note has starting date and ending date and you can create notes that occur
in the future. For example, you have a note that starts on 01/01/2011 and runs through 12/31/2011. You can
create other notes that highlight weekly specials, or upcoming events. When Aloha Guest Manager runs
EOD, it automatically regenerates the note file with the current notes. Select Maintenance > Guest Manager Settings > Application > Host Notes:
‘Notes’ list box
Contains the message for the note.
Preview box
Figure 77 Host Notes
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The following is an example of a host note appearing on the FOH:
Figure 78 Host Notes on the FOH
Add Note Button
Click Add Note to create a new message to appear in the FOH. ‘New Text’ appears in the ‘Text’ text box.
Select the text and type the new message.
Remove Note Button
Select the note to remove in the ‘Note’ list box and click ‘Remove Note.’
Change Note Button
Select the note to change in the ‘Note’ list box and click Change Note. The message appears in ‘Text.’ Use
the preview box to see the changes to the message. When you save your changes, the notes are generated.
Start Date — Specifies the date for the message to start appearing on the FOH.
End Date — Specifies the last date on which you want the message to appear on the FOH.
Color — Specifies the color to use for the message on the screen. The background color on the FOH is
black, so select a contrasting color for the message.
Font Size — Specifies the font size to use for the message. You can select a size from 8 to 36.
Bold — Indicates the message appears as bold text.
Italic — Indicates the message appears as italic text.
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Application Tab
Text — Contains the text for the message. After typing the text, click Change Note to update the text in the
preview box.
Generate Notes Display Button
After you have completed your note and clicked Save, click Generate Notes Display to generate the notes
file in the Program Files\Radiant Systems\GuestManager\Media\Graphics folder. To view changes on the
FOH, initiate a full update on the Terminals > General tab and by clicking Full Update. This brings down
the FOH and should only be done during off peak hours or wait for the End-of-Day (EOD) process to
accomplish the data refresh for you.
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Terminals Tab
When you select the Terminals tab, two tabs appear: General and AlohaBOH. When you specify the number of Aloha Guest Manager terminals on the General tab, one or more tabs appear to the right of the AlohaBOH tab, one for each additional terminal. These follow the AGM1, AGM2, AGM3 naming
convention.
In most cases, you should follow the default naming standard in use, but if you change the computer name on either the AlohaBOH or AGMx tabs, the tab name changes to reflect the name
being typed.
Terminals > General Tab
Use the General tab to define the number of terminals on which you plan to run Aloha Guest Manager.
Select Maintenance > Guest Manager Settings > Terminals > General tab:
Number of Terminals — Contains the number of terminals on which you will run Aloha Guest Manager,
including the terminal attached to the BOH file server. Additional tabs, named AGM1, AGM2, etc. appear
to the right of the AlohaBOH tab.
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Terminals Tab
Terminals > Term Name Tab
You need to define the Aloha BOH file server first, which is called AlohaBOH, by default. You must
change the name of this terminal to match the computer name assigned to the file server, if different. Use
the AlohaBOH tab to specify the Aloha Guest Manager Host services to run on the BOH terminal, as
well as whether you will run the Aloha Guest Manager User Interface on this terminal, the IP address of
the network card, the logging detail that needs to occur, and more.
Select the tab with the terminal name you want to configure. The tab name corresponds to the terminal and
is site dependent. The terminal name tab has the following tabs:
•
•
•
•
•
•
•
Configuration tab
Application Override
Devices
Host Services
User Interface
Screen Saver
File Services
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Terminals > Term Name > Configuration Tab
Use the Configuration tab to configure your Aloha Guest Manager terminals, such as enabling the terminal
the terminal to run the user interface, configuring pagers, running host file services, and more. Selecting
one of the following options enables the options on the corresponding tab.
•
•
•
•
•
Run User Interface
Run Screen Saver
Run Host Services
Run Devices
Run File Services
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Configuration tab:
Figure 80 Configuration Tab
Computer Name — Contains the name of the computer terminal you are configuring. As you type the
name of the computer, the tab name changes to reflect the name being typed.
Run User Interface — Indicates you are running the Aloha Guest Manager FOH interface on the terminal. You much select ‘Run User Interface’ for any terminal running Aloha Guest Manager FOH. If you are
configuring Aloha Guest Manager FOH to run on the BOH file server and a terminal in the FOH, you
select the BOH file server terminal name and select ‘Run User Interface’ and the terminal name for your
FOH terminal and select ‘Run User Interface.’ Selecting ‘Run User Interface’ enables the options on the
User Interface tab.
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Terminals Tab
Run Screen Saver — Indicates you are using the screen saver functionality on the terminal you are configuring.
You must configure each terminal independently to run the screen saver.
Run Host Services — Indicates you are running the host services on this terminal. You must run the host
services from at least one terminal, typically from the BOH file server. The host services enables the BOH
file server to communicate with the Aloha Guest Manager FOH. Selecting ‘Run Host Services’ enables the
options on the Host Services tab.
Run Devices — Indicates you are running a device, such as a pager, pager board, or remote handheld on
this terminal. Typically, you run your devices on the FOH terminal and would enable this selection on a
FOH terminal tab. Selecting ‘Run Devices’ enables the options on the Devices tab.
Run File Services — Indicates you are running the file service that distributes the updates down to the terminals. If you are configuring the BOH file server, select ‘Run File Services.’ You can make updates on the
BOH file server and then push the updates down to the terminals in the FOH. Selecting ‘Run File Services’
enables the options on the File Services tab.
Terminals > Term Name > Application Override Tab
At the start of this guide, we discuss the options available on the Application tabs for configuring how
Aloha Guest Manager operates in your restaurant. In this section, we discuss how you can override these
settings for each terminal using the options on the Application Override tab.
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Terminals > Term Name > Application Override > General Tab
Use the General tab to override the full screen settings and tab order for the terminal. The General tab corresponds to Application > General > Display Tab. Select Maintenance > Guest Manager Settings > Terminals > Term Name > Application Override > General tab:
Figure 81 Application Override > General Tab
Override Default General Settings — Indicates you are overriding settings for the terminal. Selecting
‘Override Default General Settings’ enables the options on the tab.
Full Screen — Indicates the FOH displays at full screen. Leaving ‘Full Screen’ cleared, indicates the FOH
appears in a smaller window that supports the close and minimize buttons. Typically, you want the Aloha
Guest Manager FOH to appear in a smaller window when you run it on the back office file server, so that
you can easily get to your desktop while leaving it running. Select this option for your FOH terminals.
Show Aloha POS after Startup — Indicates the system defaults to the Aloha POS after starting Aloha
Guest Manager. If the Aloha POS system and Aloha Guest Manager is running on a FOH terminal, and
you start Aloha Guest Manager the Aloha POS is the active application and you would need to switch to
Aloha Guest Manager.
Outer Screen Edge — Indicates the number of pixels that appear on the outer edge of the screen. The
default setting rarely needs changing.
Display Tabs — Determines the tabs that appear on the Aloha Guest Manager FOH screen, as well as the
order in which they appear. Also designates the tab that is active each time you launch Aloha Guest Manager. If the Aloha POS or Aloha Takeout run on the same terminal as Aloha Guest Manager, you can also
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Terminals Tab
choose to have these tabs appear on the Aloha Guest Manager FOH screen. Selecting either of these tabs
allows you to switch to the corresponding application. If the application you select is not running, you
receive a message indicating you cannot switch.
The Aloha Guest Manager FOH screen has limited space, and not all tabs can appear on the
FOH.
For an alternate method of enabling hosts to access the Aloha POS from Aloha Guest Manager,
refer to the Aloha Guest Manager Implementation Guide for detailed instructions.
To enable your hosts to switch between Aloha Guest Manager and Aloha Table Service on the same FOH
terminal, you must create a custom panel to replace the Action Item area of the Table Service order entry
screen, add an Aloha Guest Manager button to the custom panel, and then link the custom panel to the job
code to which your hosts are assigned.
Refer to the Customized TS Order Entry Screen Feature Focus Guide for more detailed instructions on customizing the Action Item area of the order entry screen.
Aloha Takeout detects Aloha Guest Manager running on the terminal and automatically provides a button
on the Look Up screen in the Aloha Takeout FOH for switching back to Aloha Guest Manager.
To set the default order of the tabs on the FOH:
1. Select the tab name in the ‘Display Tabs’ box.
2. Click either Move Up or Move Down to order the tab list. Continue ordering the tabs until you
have the tab order you want. Click Hide to hide a tab on the FOH.
3. Select the tab you want to appear as active when you start Aloha Guest Manager and click Set
Default.
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Terminals > Term Name > Application Override > Wait List
Use the Wait List tab to override the default entry for the wait list. For example, the default entry for the
wait list on the Aloha Guest Manager FOH terminal is ‘Walk In.’ The default for the BOH file server might
be ‘Call Ahead,’ because someone is in the office answering phones and adding parties to the wait list.
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Application Override > Wait
List tab:
Figure 82 Application Override > Wait List Tab
Override Default Wait List Settings — Indicates you are overriding the default wait entry type for the
selected terminal.
Default Add Entry Type — Indicates the default type to assign new entries on the wait list. You may
want to set the default type of entry to Call Ahead on the back office machine, if there is a person that takes
call aheads in the back office.
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Terminals Tab
Show Seat By Time — Indicates the ‘Seat By’ column appears on the wait list with the suggested time to
seat the party. Your hosts may find it more convenient to know when a party needs to be sat rather than the
quoted wait time. Refer to Figure 83 for an example with ‘Show Seat by Time’ selected. Figure 84 is an
example with the ‘Show Seat by Time’ cleared and the suggested wait time in the ‘Quote’ column.
Figure 83 Seat By Column on the Wait List
Figure 84 Quote Column on the Wait List
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Terminals > Term Name > Application Override > Floor Plan
Use the Floor Plan to override showing VIP and first time graphics on the floor plan. Select Maintenance >
Guest Manager Settings > Terminals > Term Name > Application Override > Floor Plan tab:
Figure 85 Application Override > Floor Plan Tab
Override Default Floor Plan Settings — Indicates you are overriding the default floor plan settings for
the selected terminal.
Show VIP Graphics on Tables — Indicates you want to use a graphic to denote a VIP guest on the floor
view.
Show First Time Graphic on Tables — Indicates you want to use a graphic to denote guests who are visiting your restaurant for the first time on the floor view.
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Terminals Tab
Terminals > Term Name > Application Override > Printing
Use the Printing tab to override specific printer settings on selected terminals. Select Maintenance > Guest
Manager Settings > Terminals > Term Name > Application Override > Printing tab:
Figure 86 Application Override > Printing Tab
Override Default Printing Settings — Indicates you are overriding the default printing settings for the
terminal.
Print Seated Guest Info — Indicates the system prints a receipt when you seat a guest. Select either
‘Never’ or ‘Always’ from the drop-down list. Seating receipts add value when you have more than one
host working a busy shift. One host can take names and run the host stand. When a table becomes available, the host pages the party. The system prints the seating receipt, which is used by another host who is
responsible for taking the party to their table.
Print Unlisted Seated Guest Info — Indicates the system prints a receipt when you seat a walk-in guest
without putting them on the wait list.
Print Greeting Receipt — Indicates the system prints a receipt when you place a guest on the wait list.
Greeting receipts are typically used when your site uses a pager board display and you want to provide
your guests a record of their information.
Admin Reports Preview On Screen — Indicates the admin reports available on the Guest Manager
Admin screen appear on screen. If you clear this option, the report prints to the printer configured in the
‘Print Using’ drop-down list.
Print Using — Routes the printing request based on your selection. The choices are:
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No Printing — Indicates you are not using a printer.
Direct Printing — Indicates Aloha Guest Manager prints to the receipt printer attached to the terminal in use. Additional settings appear, when selected. Refer to the documentation of the device
you are configuring.
Windows Printer — Indicates you want to use a printer on the network, which displays the standard Windows Print screen and prompts you to select a printer. Select ‘40 Columns’ to print in a
format similar to a receipt printer.
Windows Default Printer — Indicates you want to use the standard Windows default printer.
You do not receive a prompt to select a printer. Select ‘40 Columns’ to print in a format similar to
a receipt printer
Terminals > Term Name > Application Override > Admin
Use the Admin tab to configure a button that enables you to launch an external application form the Admin
screen on the FOH. For example, you can launch the touch screen calibration tool from the Admin screen.
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Application Override > Admin
tab:
Figure 87 Application Override > Admin Tab
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Terminals Tab
External App Description 1 — Designates the application to launch from the Admin screen on the FOH.
Figure 88 Admin Screen with
External App Path 1 — Contains the path to the application specified in ‘External App Description 1.’
Type the full path to the application.
Terminals > Term Name > Devices
Aloha Guest Manager enables you to interface with pagers, pager boards, and remote update handhelds.
The interface provides a seamless environment that allows you to use Aloha Guest Manager to page customers from the FOH terminal if using a coaster pager, or page a guest via a pager board. Remote update
handhelds enable you to update the status of a table from the floor to the Guest Manager terminal.
You configure these third-party systems to run as devices using Guest Manager Settings in Aloha Manager.
First you configure the information for the terminal to which the device is attached, such as terminal IP,
transmitter information, and pager type. You then configure paging options, such as how the number gets
assigned, page confirmation messages, and pager ranges in Application > Wait List > Paging.
When interfacing with devices, keep the following points in mind:
•
•
Connect the transmitter for the device to either the BOH file server or one of the Guest Manager
FOH terminals.
Attach only one transmitter to each machine.
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Sites with only one terminal can support multiple devices, such as a paging system and a handheld system.
Attach one device to the FOH terminal and another device to the BOH file server. Refer to the following
procedure for configuring your devices. Select Maintenance > Guest Manager Settings > Terminals > Term
Name > Devices tab.
Figure 89 Devices Tab
Logging Level — Specifies the level of logging Aloha Guest Manager uses when writing the device log
file. Aloha Guest Manager writes log files to Program Files > Radiant Systems > GuestManager > Log
directory. Radiant Systems recommends leaving the logging level set to ‘Info.’
Use Pagers — Indicates you are configuring the terminal to run a pager. Selecting ‘Use Pagers’ enables
the options on the Pagers tab.
Use Pager Board — Indicates you are configuring the terminal to run a pager board. Selecting ‘Use Pager
Board’ enables the options on the Pager Board tab.
Use Remote Update — Indicates you are configuring the terminal to run a remote update handheld unit.
Selecting ‘Use Remote Update’ enables the options on the Remote Update tab.
Terminals > Term Name > Devices > Pagers > Service Tab
Use the Service tab to configure the terminal IP address for the terminal running the pager, and the ports of
the pager device on the terminal.
Many of the following options require you to understand how your network, fire wall, and ports
are configured. If you have any questions, do not change the settings and contact your service
representative.
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Terminals Tab
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Devices > Pagers > Service
tab:
Figure 90 Pagers > Service Tab
Terminal IP — Designates the terminal IP address of the terminal to which you connected the pager transmitter. If the machine has two network cards, you need to specify which IP address to use. Otherwise, do
not enter an IP address and leave ‘Terminal IP’ blank.
Service Scheme — Specifies the type of transport protocol to use between the terminal and the pager
device transmitter. The default is net.tcp.
Service Port — Specifies the service port for the device. This port number must be different than the Service Port specified for the UI interface and Host Services (which is set to 8095 by default). You should not
have to change this for the first device being configured.
Service Discovery Port — Specifies the service discovery port to use for the terminal. The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and Host Services tab. You
should not have to change the ‘Service Discovery Port’ from the default value unless it was changed for the
UI and Host Services.
HTTP Security — Indicates the terminal is using HTTP security.
Local IP addresses — Contains a list of available IP addresses.
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Terminals > Term Name > Devices > Pagers > Transmitter Tab
Use the Transmitter tab to configure the pager transmitter. Select Maintenance > Guest Manager Settings >
Terminals > Term Name > Devices > Pagers > Transmitter tab:
Figure 91 Pagers > Transmitter Tab
Port — Indicates the COM port in which you plugged the transmitter. Select the unique port from the
drop-down list.
The system uses the following settings for defaults. Change only what is necessary for the device you are
configuring:
Baud Rate
Parity
Data Bits
Stop Bits
Handshaking
9600
None
8
1
None
For the following options, refer to the documentation of the device you are configuring.
Baud Rate — Specifies the baud rate of the device.
Parity — Specifies the type of parity to use for the device.
Data Bits — Specifies the number of data bits to use for the device.
Stop Bits — Specifies the number of stop bits to use for the device.
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Terminals Tab
Handshaking — Specifies the type of handshaking the device uses.
Terminals > Term Name > Devices > Pagers > Pager Type Tab
Use the Pager Type tab to select the pager type and configure pager specific settings. Refer to the documentation that came with your pager for specific settings. Select Maintenance > Guest Manager Settings >
Terminals > Term Name > Devices > Pagers > Pager Type tab:
Figure 92 Pagers > Pager Type Tab
Pager Type — Specifies the brand of pager you are using. Select the pager type from the drop-down list.
Cap Code Prefix — Designates the cap code prefix supplied with your pager. The cap code prefix is the
first three digits on the cap code; typically found on the pager transmitter via an attached sticker.
The default settings are sufficient except when a specific transmitter requires changes; refer to
the documentation that came with your transmitter for the correct settings.
Terminals > Term Name > Devices > Pager Board > Service Tab
Use the Service tab to configure the terminal IP address for the terminal running the pager board, and the
ports of the pager board on the terminal.
Many of the following options require you to understand how your network, firewall, and ports
representative.
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Currently, the only pager board supported is Microframe. All settings have been preset to the
default settings and should not need changing, unless directed by the transmitter documentation.
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Devices > Pager Board > Service tab:
Figure 93 Pager Board > Service Tab
Terminal IP — Designates the terminal IP address of the terminal to which you connected the transmitter.
If the machine has two network cards, you need to specify which IP address to use. Otherwise, do not enter
an IP address and leave ‘Terminal IP’ blank.
Service Scheme — Specifies the type of transport protocol to use between the terminal and the pager
board. The default is net.tcp.
Service Port — Specifies the service port for the device. This port number must be different than the ‘Service Port’ specified for the UI interface and Host Services (which is set to 8095 as default). So you should
not have to change this for the first device being configured.
Service Discovery Port — Specifies the service discovery port to use for the terminal. The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and Host Services tab. You
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Terminals Tab
Terminals > Term Name > Devices > Pager Board > Transmitter Tab
Use the Transmitter tab to configure the pager board transmitter. Select Maintenance > Guest Manager Settings > Terminals > Term Name > Devices > Pager Board > Transmitter tab:
Figure 94 Pager Board > Transmitter Tab
Port — Indicates the port into which you plugged the transmitter. Select the unique port from the dropdown list.
configuring:
Baud Rate
Parity
Data Bits
Stop Bits
Handshaking
9600
None
8
1
None
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Terminals > Term Name > Devices > Pager Board > Board Type Tab
Use the Pager Type tab to select the pager type and configure pager specific settings. Refer to the documentation that came with your pager for specific settings. Select Maintenance > Guest Manager Settings >
Terminals > Term Name > Devices > Pager Board > Pager Type tab:
Figure 95 Pager Board > Pager Type Tab
Pager Board Type — Contains the brand of the pager board you are configuring. Select the pager board
from the drop-down list.
The default settings are sufficient except when a specific transmitter requires changes; refer to
the documentation that came with your transmitter for the correct settings.
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Terminals Tab
Terminals > Term Name > Devices > Remote Update > Service Tab
Use the Remote Update > Service tab to configure the terminal IP address for the terminal running the
remote update handheld, and the ports of the remote update device on the terminal.
Currently, the supported remote update handheld is Table Scout. All settings have been preset to
the default settings and should not need changing, unless directed by the transmitter documentation.
Many of the following options require you to understand how your network, firewall, and ports
representative.
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Devices > Remote Update >
Service tab:
Figure 96 Remote Update > Service Tab
Terminal IP — Designates the terminal IP address of the terminal to which you connected the transmitter.
If the machine has two network cards, you need to specify which IP address to use. Otherwise, do not enter
an IP address and leave ‘Terminal IP’ blank.
Service Scheme — Specifies the type of transport protocol to use between the terminal and the remote
update handheld transmitter. The default is net.tcp.
Service Port — Specifies the service port for the device. This port number must be different than the ‘Service Port’ specified for the UI interface and Host Services (which is set to 8095 as default). So you should
not have to change this for the first device being configured.
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Service Discovery Port — Contains the service discovery port to use for the terminal. The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and Host Services tab. You
Terminals > Term Name > Devices > Remote Update > Transmitter Tab
Use the Transmitter tab to configure the remote update handheld transmitter. Select Maintenance > Guest
Manager Settings > Terminals > Term Name > Devices > Remote Update > Transmitter tab:
Figure 97 Remote Update > Transmitter Tab
Port — Indicates the COM port into which you plugged the transmitter. Select the unique port from the
drop-down list.
configuring:
Baud Rate
Parity
Data Bits
Stop Bits
Handshaking
9600
None
8
1
None
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Terminals Tab
Terminals > Term Name > Devices > Remote Update > Remote Type
Tab
Use the Remote Type tab to select the pager type and configure handheld specific settings, such as your
button configuration. Select Maintenance > Guest Manager Settings > Terminals > Term Name > Devices
> Remote Update > Remote Type tab:
Figure 98 Remote Update > Remote Type Tab
Remote Type — Contains the type of remote update handheld you are configuring. Select the remote
handheld from the drop-down list.
Button 1 - 4 — Indicates the function of each button. Buttons 1-4 are available when you select Table
Scout in the ‘Remote Type’ drop-down list. The Table Scout handheld supports four button options:
•
•
•
•
Dirty (Bus)
Clear
Closed
Nothing
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Terminals > Term Name > Host Services Tab
Use the Host Services tab to configure which terminal runs the host services for Aloha Guest Manager.
You must configure at least one terminal to run the host services, typically the Aloha BOH file server.
Select Maintenance > Guest Manager Settings > Terminals > Term Name > Host Services tab:
Figure 99 Host Services Tab
Logging Level — Specifies the level of logging Aloha Guest Manager uses when writing the AGM.Services.log file. Aloha Guest Manager writes log files to Program Files > Radiant Systems > GuestManager
> Log directory. Radiant Systems recommends leaving logging level set to ‘Info.’
Run Standard Service — Specifies the terminal is running the standard Aloha Guest Manager services.
Use Centralized Guest Services — Specifies Aloha Guest Manager can perform a customer search of the
loyalty database at the hosting center.
Run Online Reservation Services — Enables the local machine running Aloha Guest Manager to support
online reservations by communicating with the hosting center and allowing reservations from the Web to
be received by the AGM at the site.
Run Data Publishing Services — Enables Aloha Guest Manager to publish information to communicate
with other applications that can use the data.
Run Email Sending Services — Enables the service responsible for sending email confirmations, cancellations, and reminders to guests.
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Terminals Tab
Terminals > Term Name > Host Services > Standard Services Tab
Use the Standard Service tab to configure services for Aloha Guest Manager.
Figure 100 Host Services Tab
Terminal IP — Specifies the IP address for the terminal running the Aloha Guest Manager services.
Leave this blank, unless the machine has two network cards, in which case you will need to specify the IP
address to use.
Service Scheme — Specifies the type of transport protocol the BOH file server running the host services
uses to communicate with the FOH terminal. The default is net.tcp.
Service Port — Specifies the port Aloha Guest Manager uses. If the default port number is in use, enter an
unused port number.
Service Discovery Port — Specifies the service discovery port to use for the host service on the terminal.
The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and Host
Services tab. You should not have to change the ‘Service Discovery Port’ from the default value unless it
was changed on the User Interface tab.
HTTP Security — Indicates the Aloha Guest Manager user interface (UI) is communicating with host
service via HTTP Security. Typically, the Aloha Guest Manger UI communicates with the host service via
HTTP.
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Broadcast Interval — Contains the interval in milliseconds the application broadcasts services information.
Do not change this value.
Terminals > Term Name > Host Services > Centralized Guest Services
Tab
Use the Centralized Guest Services tab to configure Aloha Guest Manager to search the loyalty database
on the hosting center for customer information.
Figure 101 Centralized Guest Services
Run the ORSiteConfig.exe utility to automatically populate the data on this tab.
Set Default Connection Settings
Click Set Default Connection Settings to populate the default data center connection, which enables Aloha
Guest Manager to communicate to the hosting center.
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Terminals Tab
Test Centralized Connection
Click Test Centralized Connection to test the connection to the hosting center. The application pings the
hosting center and verifies it can connect. If the test fails, Aloha Guest Manager cannot connect to the hosting center.
Terminals > Term Name > Host Services > Online Reservation Services
Tab
Use the Online Reservation Services tab to configure Aloha Guest Manager to communicate with the hosting center for your online reservations. Use the ORSiteConfig.exe utility provided by Radiant Systems to
automatically populate these settings. Contact your Aloha representative for more information.
Figure 102 Online Reservation Services
Run the ORSiteConfig.exe utility to automatically populate the data on this tab.
.
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Terminals > Term Name > Host Services > Data Publishing Services
Tab
Use the Data Publishing Services tab to configure Aloha Guest Manager to publish data for other software
programs to use. For example, Aloha Guest Manager currently makes the wait quote time available to
Aloha Kitchen, which uses the information to publish wait quote times on the screen.
Figure 103 Data Publishing Services
Publishing Conversation — Contains the name of the local machine running Aloha Guest Manager.
Publishing IP Address — Contains the IP address of the machine running the Host services.
Publishing Discovery Port — Contains the service discovery port to use to communicate with Aloha
Kitchen.
Publishing Port — Contains the port that publishes information for Aloha Kitchen.
The ‘Publishing Discovery Port’ and ‘Publishing Port’ must match the ports Aloha Kitchen uses
to publish the wait quote times.
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Terminals Tab
Terminals > Term Name > Host Services > Email Services Tab
Use the Email Services tab to configure Aloha Guest Manager to send emails. When configuring your
email settings, contact your email service provider for the configuration settings. You configure the types
of email to send on the Application > Email tab.
Figure 104 Email Services Tab
SMTP Server — Contains the address for the Simple Mail Transfer Protocol (SMTP) server for your
email application. Contact your email service provider for more information.
Port — Contains the port used to send emails. Contact your email service provider for more information.
User Name — Contains your email user name.
Password — Contains the password for your email.
Use SSL — Indicates your email client is using SSL. Contact your email service provider to determine if
this setting is enabled.
Test Email Address — Contains the address Aloha Guest Manager uses to send a test email. Type a working email address in the text box to use when you test the email connection settings.
Test Email Connection Settings
Click Test Email Connection Settings to validate your email connection. A message appears in the text box
indicating either he test was successful or it contains troubleshooting errors.
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Terminals > Term Name > > User Interface
Use the User Interface tab to configure the terminals running the FOH user interface. You set the level of
logging detail and the IP address of the terminal. Select Maintenance > Guest Manager Settings > Terminals > Term Name > User Interface tab:
Figure 105 User Interface Tab
Logging Level — Specifies the level of logging Aloha Guest Manager uses when writing the AGM.UI.log
file. Aloha Guest Manager writes log files to Program Files > Radiant Systems > GuestManager > Log
directory. Radiant Systems recommends leaving logging level set to ‘Info.’
Terminal IP — Specifies the IP address of the terminal you are configuring.
Service Scheme — Specifies the type of transport protocol the user interface uses. The default is net.tcp.
Service Port — Specifies the port Aloha Guest Manager uses. If the default port number is in use, enter an
unused port number.
Service Discovery Port — Specifies the service discovery port to use for the user interface on the terminal. The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and
Host Services tab. You should not have to change the ‘Service Discovery Port’ from the default value
unless it was changed on the Host Services tab.
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Terminals Tab
Terminals > Term Name > Screen Saver
Use the Screen Saver tab to configure the interval between inactivity and when the screen saver appears.
Screen savers are often used to prevent damage to the screen. Select Maintenance > Guest Manager Settings > Terminals > Term Name > Screen Saver tab:
Figure 106 Screen Saver Tab
Delay before Starting — Designates the number of seconds before the screen saver begins.
Display Host Notes — Indicates any message created on the Application > Host Notes tab appears on the
screen when the screen saver is running.
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Terminals > Term Name > File Services
Use the File Services tab to configure which terminal hosts the ‘Aloha Guest Manager File Service.’ The
service enables Aloha Guest Manager to distribute updates down to the terminals. Typically, you configure
the Aloha BOH file server to run the file service. Select Maintenance > Guest Manager Settings > Terminals > Term Name > File Services tab:
Figure 107 File Services Tab
Logging Level — Specifies the level of logging Aloha Guest Manager uses when writing the AGM.FileServices.log file. Aloha Guest Manager writes log files to Program Files > Radiant Systems > GuestManager > Log directory. Radiant Systems recommends leaving logging level set to ‘Info.’
Terminal IP — Specifies the IP address of the terminal running the file service. Leave this blank, unless
the machine has two network cards, in which case you will need to specify the IP address to use.
Service Scheme — Specifies the type of transport protocol the BOH file server running the file services
uses to communicate with the FOH terminal. The default is net.tcp.
Service Port — Specifies the port number Aloha Guest Manager uses. If the default port number is in use,
enter an unused port number.
Service Discovery Port — Specifies the service discovery port to use for the file service on the terminal.
The ‘Service Discovery Port’ must match the ‘Service Discovery Port’ on the User Interface tab and Host
Services tab. You should not have to change the ‘Service Discovery Port’ from the default value unless it
was changed for the UI and Host Services.
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Database Tab
Database Tab
Use the Database tab to configure the connection from Aloha Guest Manager to your SQL database.
You will need to know the following:
•
•
Computer name and IP address of the server on which the SQL database resides.
Name of the database server, if one was entered when installing Microsoft SQL Server Management Studio Express.
The
The Database Server Name = SQL Server Connection Name (open SQL Server Management
Studio to see the Connection Name). The default is SQLExpress for the database name; however
it could be different if you installed SQL Server 2005 Express Edition as a named instance.
Figure 108 Database Tab
Computer Name / IP Address — Contains the computer name or IP Address of the computer that is the
database server. If the database server is the same machine as the local machine, leave the text box blank. If
the database server is not on the local machine, you will need to know the computer name or IP address on
the network.
Database Server Name — Contains the SQL Server Connection Name. Use SQL Server Management
Studio to view the Connection Name. The default is SQLExpress for the database name; however, it could
be different if you installed SQLServerExpress as a named instance.
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Connection — Contains the name of the database server name, if the database server is not the local
machine.
Connection Information — Contains status information about the database connection.
Local Database Servers — Contains the name of the database server.
Page 128

Aloha Guest Manager Reference Guide

Transcription

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