London Airport`s Cloud Based Common Use System
London Airport’s Cloud Based
Common Use System - VMuse
Where is London, Ontario?
• 10th Busiest in Canada
• 500,000 annual passengers
• 50 individual businesses
• 1747 direct employees
• Profitable, medium sized airport
Greater London International Airport
Authority (formed in 1998)
Federally Incorporated Company
Non Shared – Not for Profit
Board of Directors’ Governance
Financial Self Sufficient
What Current Air Service
Operates out of London
2 Daily Calgary
1 Daily Winnipeg
2x weekly Cuba
2x weekly CUN
11 Daily Toronto
2 Daily Ottawa
All of that traffic at a small airport
at the same time,
will cause this…..
• Several Charters arriving on the same day within an hour
• Plus Scheduled Service
• Over 600 passengers departing in one hour
• Only 274 seats in the departure lounge
and in a hurry!!!
Should we add a Common Use Solution to our
new modest expansion?
million dollar expansion – loading bridges
• Promised - No cost to the airlines
• old infrastructure – wiring and distance
• Airline IT time constraints
• No cost to the airlines
Will the airlines support it?
Surprisingly the answers were as follows:
The airlines especially our CPA carriers wanted
out of the IT business
Traditional Common Use –
Not really interested but would look at it as an option.
New Cloud based virtual solution – YES!
After investigating the several cloud based options.
London Airport decided on Arinc’s VMuse
• Cost effective - No cost to the airlines
• No expensive hubs or company specific hardware to install
• Airline confidence
• Ease of the install
• ARINC could meet our 90 day window
• Minimal training for airport and airline staff
• Support mechanisms at your finger tips
• Great for business development – No cost and ease of
bringing on new airlines!
90 Days until the
Here is what we did:
• Arinc secured all of the hardware requirements
• Talked to the Airline IT folks and set up a timeline
• Worked with the phone companies Bell / Verizon
• Worked with local internet providers for backup lines
• Worked with our construction company – conduit and power
Lets “Shoot the puck!!”
A Fairly Simple and painless process from an airport perspective:
• Bell and Verizon fiber lines were all done in the background
• Local Internet provider ran the new lines into our new departure lounge
• Some boxes arrived with new two routers – connected those
• Connected my laptop and the connection worked!
• Airport MTC ran lines from the routers to the podiums
• Some more boxes arrived right before Christmas
with regular PCs, BP printers, Okidata printers and some scanners
• One staff member arrived the first week of January on a Monday
• By Tuesday we had one machine up and running!
• By Thursday all were up and running!
• Training – took one hour for each airline and one hour for the airport!
• Staff member left on Friday
The start up
This entire project was going to depend on the success of the
first morning in operation.
A huge success.
Which lead to…..
• Airline confidence and no anxiety – “It looks and feels the same”
• Airport confidence – No IT staff on hand
• The reboot process happens in Miami. “Cool”
• “How does this work without all of the hardware on site?”
• Minimal spares on site due to confidence levels
• Help is simply a call away 24 hours a day
• Ease in detection of where any issues are
• NO COSTS TO THE AIRLINES!
With confidence I can say this (and dare I say it)
“After almost two years of using the Vmuse Cloud Platform,
the London Airport has had no service interruptions at all.
There isn’t many airline based systems that can say that.
That is unbelievable!”
Considering the following:
1/ Stable Platform
2/ Airline trust
3/ Airport trust
4/ High levels of confidence
5/ The opportunity for business development
6/ Cost savings for the airlines
7/ Same pricing for maintenence and support –Multiple stations
The London Airport over the next year or so will be implementing a
Cloud based VMuse solution for the entire airport.
Everything is under control!