Hospital Services - Southwest General Health Center

Transcription

“Building for Your Future” Expansion Project
Our new Emergency Room, Critical Care Unit, patient bed tower and
underground parking structure are scheduled to open throughout 2014.
UNKNOWN
Other people may be there to help us, teach us, guide us along our path,
but the lesson to be learned is always ours.
In This Guide
Welcome to Southwest General
About Us
Our Commitment to Care
Condition Help
Telephone Directory During Your Stay 3
4
5
5
6
7-13
Visitor Guidelines
7
Patient Information
7
7
Public Restrooms
Smoking7
No Photography
7
ATM7
Shuttle Service
8
Parking8
Valet Parking
8
Security Assistance
8
9
Van Transportation
Wheelchairs9
Valuables9
Lost and Found
9
Medications from Home
9
Foreign Language Interpreters
10
Sitters, Private Nurses
10
Southwest Community Pharmacy
10
For the Hearing Impaired
10
Telephone10
Fire Safety
11
14
Speak Up
Take charge of your care.
15
Stay Safe
You can contribute
to health care safety.
OUR ADDRESS
18697 Bagley Road
Middleburg Heights, OH
44130-3497
© 2013 PatientPoint®, LLC
www.swgeneral.com 440-816-8000 :
1
In this Guide continued
During Your Stay (continued)
22
Preparing to Leave
the Hospital
39
Managing Your
Medications
Electrical Appliances
11
TV11
Mail and Flowers
11
11
Television Channel Listings
Where’s the Cafeteria?
12
Vending Machines
12
Room Service Meals
12
Guest Meals
12
12
Southwest Community Diners Club
Gift Shop
13
CaringBridge.org13
Spiritual Care
13
Why is My Loved One Confused?
13
Level of Care
13
Speak Up 14
Stay Safe 15-17
Your Rights & Responsibilities 18-19
What Are Your Advance Directives? 20
Your Privacy & Information
21-22
Preparing to Leave the Hospital 22
When You are Discharged
22
Going Home 22
Homegoing Prescription Services
22
Billing & Information
23
23
Billing: What a Hospital Bill Covers
Coordination of Benefits (COB) 23
23
Medicare Medicaid23
Pre-Certification23
Commercial Insurance 23
Uninsured? 23
Hospital Services
24-36
Southwest General Medical Group, Inc. 37-38
Managing Your Medications
39
2
: www.swgeneral.com 440-816-8000
Welcome to Southwest General
Southwest General Health Center is a private, not-forprofit, 358-bed acute care facility located in Middleburg
Heights, Ohio, serving Southwestern Cuyahoga, Eastern
Lorain and Northern Medina counties. Founded in 1920
by the citizens of the surrounding communities, Southwest
General has a rich history of community partnership and
a deep commitment to providing personalized care and
building a healthy future for the patients, families and
communities it serves. Additionally, Southwest General
is home to nationally recognized physicians with full
access to state-of-the-art technology.
In 2011, the decision was made to expand the
hospital’s Main Campus facility. The “Building
for Your Future” expansion project was undertaken
with our community members’ and patients’ needs
and preferences in mind. The project includes
a new Emergency Room (ER), Critical Care Unit,
96-room private patient bed tower and a 250-car
underground parking facility. We anticipate an early
2014 grand opening for the new ER and Critical Care
Unit, and completion of the bed tower is slated
for year-end 2014. We encourage you to visit us
at www.swgeneral.com/expansionproject for
progress updates on this striking new addition.
Mission Statement
Health is our Passion.
Quality is our Focus.
Compassion is our Way.
3
About Us
Bringing Advanced Care
Closer to Home
In 1997, Southwest General
entered into a successful partnering
agreement with University Hospitals
(UH). Southwest General offers its
communities local access to selected
services of the following worldrenowned UH facilities:
Honors and Awards
Southwest General has received
numerous local and national
recognitions, including The Joint
Commission’s Primary Stroke Center
Certification and Heart Failure
Certification; 2012 HealthGrades
Emergency Medicine Excellence
Award™; The Leapfrog Group Hospital
Safety Score Grade A; and The Plain
Dealer Top Workplaces. Visit
www.swgeneral.com to learn more
about Southwest General’s other local
and national recognitions as well
as accreditations, memberships
and verifications.
SM
UH MacDonald Women’s Hospital:
Maternal fetal medicine specialists
provide specialized care for the
high-risk pregnancy patients on site
at Southwest General.
Rainbow Babies & Children’s
Hospital: Neonatologists provide
24-hour, call coverage at Southwest
General, and neonatal nurse
practitioners provide care for
infants who need extra support
on the Maternity Unit.
University Hospitals Seidman
Cancer Center: University Hospitals
(UH) Seidman Cancer Center at
Southwest General offers patients
the full scope of services required
to diagnose, treat, rehabilitate and
support cancer patients and their
families. The Center is accredited
by the American College of Surgeons
Commission on Cancer (CoC) as a
Community Hospital Comprehensive
Cancer Program.
4
Your Opinion Counts
Soon after your discharge, you may
receive a survey from an independent
company we contract with to conduct
a confidential evaluation of your
experience here. Your thoughts are
important to us, take a few minutes
to complete the survey and mail it
back in the envelope provided. Your
feedback is an important part of our
goal of always improving the care and
services we provide.
Our Commitment to Care
Our goal is to provide the best
patient care. If at any time you have
questions or concerns about the
quality of care that you or a family
member are receiving, do not hesitate
to speak with any staff member,
supervisor or department manager
responsible for your care. If you feel
that your issue wasn’t resolved, please
call our Guest Relations Department
at extension 8954 (or 440-816-8954
from an outside line) with your
compliments, complaints
or concerns.
Additionally, you have the right to file a
complaint or concern with either or both:
The Ohio Department of Health PCSU
246 N. High Street
Columbus, OH 43215
800-342-0553
Website: www.odh.ohio.gov
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
E-mail: [email protected]
Condition Help
Southwest General, like many
hospitals nationally, is focusing on
eliminating problems that affect optimal
patient care. As a result, we’ve created
a ‘Condition Help’ line for patients,
family or visitors to call for assistance.
When to Call
You can call for Condition Help:
n If, after speaking with a member of the
health care team (i.e. nurses, physicians),
you continue to have serious concerns
about how care is being given, managed
or planned.
Where to Call
Call extension 4357 from your bedside
phone. This is a special line just for
Condition Help. The hospital operator
will ask for caller identification, room
number, patient name and patient
concern.
A member of the Nursing Leadership
Team will respond to your request and
assist with the situation.
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Telephone Directory
MAIN NUMBER
440-816-8000
Admissions
440-816-8600
Brunswick
Medical Center
330-558-0150
Home Health
440-816-6850
Health Connection
(Health Information
& Physician Referral)
440-816-5050
Hospice Services
440-816-5040
Patient Accounts
440-816-8644
Patient Registration
Admitting (Inpatient)
440-816-8600
Central Scheduling/
One Call (Outpatient
Appointments)
440-816-8605
Strongsville
Medical Center
440-816-4900
Please visit us at
www.swgeneral.com
Calling a department
WITHIN the hospital?
Dial the last four digits
of the number.
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The Breast Center
440-816-2662
The Breast Center Appointment
Scheduling
440-816-8605
Brunswick ER (24-hour)
330-558-0123
Cardiac Rehabilitation
440-816-5772
440-816-6051
Chemotherapy Clinical Laboratories and Pathology
440-816-8850
Community Nurse Program
440-816-4044
Corporate Offices 440-816-6702
Coumadin Clinic
440-816-6743
Education Department
440-816-8036
Emergency Trauma Center
440-816-8888
(Main Campus)
Endoscopy440-816-5345
440-816-8036
Family Life Programs and Classes
Human Resources 440-816-8025
LifeWorks of Southwest General
(Fitness Center) 440-816-4202
Medical Staff Office 440-816-8736
Nursing Administration
440-816-8724
Oakview Behavioral Health Center and Geriatric
Behavioral Health Unit (substance abuse and
chemical dependency unit)
440-816-8200
Outpatient Center (Main Campus)
440-816-8808
Physical Medicine & Rehabilitation
Occupational Therapy 440-816-8010
Physical Therapy
440-816-8010
Pre-Admission Testing 440-816-8813
Radiation Oncology
440-816-6048
Radiology Services 440-816-8770
Smoking Cessation Clinic 440-816-6743
Southwest Community Health
Foundation
440-816-6713
Southwest Community Pharmacy 440-816-8410
Southwest General Urgicares
Brook Park Center
440-816-8744
Strongsville Center 440-816-2273
Surgical Services 440-816-8990
UH Seidman Cancer Center at
Southwest General
440-816-6051
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During Your Stay
We have policies and procedures in place to help you
and your family work with our doctors, nurses, and staff
to get the most from your hospital stay. Please take a few
minutes to review these guidelines with your loved ones.
Visitor Guidelines
We encourage visitors for emotional support and
recovery. To provide a restful and safe environment, we
ask that all visitors comply with the following guidelines:
n Be considerate of other patients by keeping noise
to a minimum.
n Refrain from visiting if you have a cold, sore throat,
or any contagious disease.
n Observe “No Visiting” and precaution signs before
entering the room.
n Leave the room during tests or treatments if asked.
n Aged 16 and older can visit in the ICUs.
n No children under aged 12 in Maternity, except
siblings of newborn.
n Geriatric Behavioral Health Unit accepts visitors
11 a.m.-noon and 6-8 p.m.
Smoking
Smoking and/or the use
of any tobacco product is
not permitted anywhere
in the hospital or on
hospital grounds.
No Photography
To protect the privacy of
all patients, please refrain
from taking personal
pictures and video while
in the hospital buildings.
ATM
For your convenience,
an automated teller
machine (ATM),
sponsored by Fifth Third
Bank, is located in the
Main Lobby.
Patient Information
To obtain updated condition reports a patient (good,
fair, serious or critical), call the Nursing Station of the
hospital unit directly, and designate one family member
to act as the “spokesperson.” The spokesperson can then
relay the information to other family members. Please
avoid calling during shift change times: 7-8 a.m., 3-4 p.m.
and 7-8 p.m. and 11 p.m.-midnight. Patients have the
right to sign a form requesting that no information about
them or their condition be released to anyone.
Public Restrooms
Please do not use the bathrooms in patient rooms.
They are reserved only for patients in order to protect
their health. Public restrooms are located throughout
the hospital. Male and female restrooms are located near
the Main Lobby elevators on all floors.
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During Your Stay
Shuttle Service
On the hospital’s Main
Campus, the long walk
from the South parking
areas to the Main Lobby
can be eliminated by
accessing our shuttle
for patients and family
members. The shuttle,
operated by hospital
volunteers, is available
7:30 a.m.-4 p.m., Monday
through Friday, and is
located just inside the
first floor parking garage
entrance. This area also
is in front of the L. Jon
Schurmeier Medical
Pavilion (Building C).
Call extension 8946 to
access the service.
Parking
For patient and visitor convenience, Southwest General
provides free parking both in the Garage attached to the
hospital and on surface-level lots adjacent to the Main
Campus buildings.
Valet Parking
Those needing to drop off patients at the Emergency
Department entrance and accompany them into the
hospital can have Protection Services (Security) officers
park their vehicle for them. The car will be parked in
either the Emergency Department parking lot or an
adjacent visitor lot. This service is available 24 hours
a day, seven days a week. Southwest General also offers
other patients and visitors a valet parking service.
The service is operated by ParkMed, a company that
specializes in valet parking for health care facilities.
The service is offered Monday through Friday at the
following locations:
n Buildings A & B (Outpatient Services entrance)
8 a.m.-6:30 p.m.
n Building C (South entrance) 8 a.m.-4:30 p.m.
The fee for valet service is $3 per car and is free for
anyone with a handicap placard, any ED patients
or expectant mothers. For more information, call
Southwest General’s Protection Services Department
at 440-816-8884.
Security Assistance
Southwest General’s Protection Services (security)
staff members provide 24-hour-a-day service within
the hospital and surrounding campus areas. They
will be glad to help visitors in emergency situations
or those requiring an escort to parking areas around
the hospital. They also provide vehicle unlocks,
jump starts and tire inflation. For assistance, call
440-816-8884.
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Van Transportation
To assist patients who live in the hospital’s taxing
district (Berea, Brook Park, Columbia Township,
Middleburg Heights, Olmsted Falls and Strongsville),
free van transportation is available for residents
who need transportation to and from the hospital, LifeWorks (available for Physical Medicine & Rehabilitation
Services only), Southwest General’s ambulatory facilities
in Brunswick and Strongsville, and the UH Seidman
Cancer Center at Southwest General. This service can
be scheduled by calling 440-816-4046.
Wheelchairs
Wheelchairs are available for use within the hospital. Ask
the staff and/or volunteers at the Information Desk in the
Main Lobby, and they will be happy to provide access to
a wheelchair, or call extension 8940 from any phone.
Valuables
If you cannot send your valuables home, please speak
with your nurse about storing them in the hospital
safe. Southwest General cannot be responsible for
any valuables left in your room.
Lost and Found
There are two Lost and Found areas within the hospital.
The area for valuables such as jewelry, cell phones
and wallets is located within Protection Services,
which it is open 24 hours a day, seven days a week.
If you (or a family member) need to locate a missing
article, call 440-816-8884. For items such as
clothing, books and other less valuable items,
contact Environmental Services at 440-816-8660.
Leave Your
Valuables At Home
If you have valuables,
such as jewelry, credit
cards and cash, please
give them to a relative
or friend to take care
of during your stay.
Store your contact
lenses, eyeglasses,
hearing aids and
dentures in your bedside
stand when not in use.
Please don’t put them
on your bed or food
tray—they may be
damaged or lost.
Southwest General
cannot be responsible
for replacement of
personal belongings.
Medications from Home
All medications you take while a patient at Southwest
General have been prescribed by your physician and
administered by a trained professional. Patients are not
permitted to administer their own medications or to
keep personal medications at the bedside.
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During Your Stay
Foreign Language
Interpreters
Telephone medical
interpreting and
document translation
is available in more
than 200 languages
around the clock for
patients whose preferred
language for discussing
health care is not English.
Contact your nurse,
clinician, or physician
to make arrangements
for a telephonic foreign
language interpreter.
Sitters/Private
Duty Nurses
Southwest General does
not provide sitters or
private duty nurses
on a routine basis.
However, if you request
a sitter or private duty
nurse for your loved one,
the nurses will provide
you with information
on available nursing
agencies. You will be
responsible to contact
these agencies to make
individual arrangements.
You also will be
responsible for
the costs associated
with this service.
10
Southwest Community Pharmacy
Located in the Main Lobby, the retail Southwest
Community Pharmacy makes it convenient for patients
to fill a prescription when leaving their physician’s
office or upon discharge. The pharmacy offers the
Good Neighbor Pharmacy Prescription Savings Club,
e-vouchers and manufacturer loyalty and discount cards
to help with out-of-pocket costs. The pharmacy also
offers some durable medical equipment, Medela Breast
Pumps, a variety of over-the-counter medications and
health products, and employs pharmacists certified
in immunizations. Southwest Community Pharmacy
accepts most third-party insurance cards and offers
a 10 percent senior citizen discount. Pharmacists
are available to discuss your medications and answer
questions before going home.
Hours of operation:
Monday and Thursday, 7:30 a.m.-6 p.m.
Tuesday, Wednesday, Friday, 9 a.m.-6 p.m.
Saturday, 9 a.m.-1 p.m.
For more information, call 440-816-8410.
For the Hearing Impaired
TTY-TDD telephone service for the hearing-impaired
is available by calling the operator or extension 4054.
Additionally, sign language interpreters are available
upon request. If you or a family member require this
service, contact your nurse.
Telephone
Telephones are provided in all patient rooms.
Incoming calls will not be accepted before 7 a.m.
or after 9 p.m. Local calls are provided free of charge.
To make a call, dial “9” to obtain an outside line,
followed by the local number. Outgoing calls can
be made at any time. Long-distance calls can be made
by dialing “0” for the hospital operator. A credit
card must be used for long-distance charges, or the
call must be billed to the patient’s or family member’s
home telephone. In Critical Care Units, family members
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must call the nursing unit to see if the patient is able
to take phone calls.
Fire Safety
We periodically conduct fire drills. If you hear an alarm,
stay where you are. In the event of an actual emergency,
hospital staff will notify you.
Electrical Appliances
Electrical appliances, including hair dryers, curling irons,
razors, radios, heating pads, portable heaters, VCRs,
computers and other devices are not permitted in patient
rooms. You may use only battery-operated devices.
TV
Your cooperation is appreciated in using the complimentary headset for TV viewing in an effort to provide
a quiet environment for patients.
The on-demand health education channels are 37
through 48. Channel 49 is the 24-hour continuous-play
Relaxation Channel. These channels can be viewed by
our patients at no cost. Please see the TIGR VideoOn-Demand patient health education program guide
for your selections.
Mail and Flowers
Mail and packages will be delivered to you by a hospital
volunteer. To ensure that mail is efficiently delivered
to patients, family members and friends must use
your full name. The correct mailing address for
Southwest General is:
Patient’s Full Name
Patient’s Room Number
Southwest General Health Center
18697 Bagley Road
Middleburg Heights, OH 44130-3497
Any mail received after your discharge will be forwarded
to your home address. Outgoing mail may be taken to
the Nursing Station or given to your attending nurse.
Television
Channel Listing
4 TNT
5 EWTN
6 TBS
7 A&E
9 CNN
10 HNN
11 ABC
12 FOX
13 FOX Sports Ohio
14 CBS
16 ESPN2
17 ESPN
18 Discovery
20Family
22AMC
23Cartoon
24Learning
25PBS
26Animal Planet
27USA
28Weather
29
Food Network
31HGTV Home/
Garden
32 History
33Sports Time Ohio
34NBC
35UPN
36 WB
37*Channel Guide
38-48* Health Education
49*Calming/
Relaxation
*These channels can
be viewed by our
patients at no cost.
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During Your Stay
Where’s the
Cafeteria
(Courtyard Café)?
LOCATION:
Basement of the main
hospital building.
Visitors are welcome
to dine in the
Courtyard Café.
HOURS: Daily
Breakfast
6:30-10:30 a.m.
Lunch
10:30 a.m.-1:30 p.m.
Snack
2-4 p.m. (weekdays)
Dinner
4-6 p.m. (weekdays)
Subway® is located in the
main lobby.
Vending Machines
There are several vending
areas within the hospital:
n On the first floor, near
the Laboratory
n In the basement, opposite the West elevators
n In the basement of
Building C (Schurmeier
Medical Pavilion), across
from the Williams Conference Center, Room A
n On 2 West and 3 West
n Close to the Emergency Department.
12
Postage stamps are available in the gift shop, ATM
in Main Lobby or hospital cashier (located on the
Basement Level). Please note that flowers are prohibited
in Intensive Care Units. Latex balloons are NOT
permitted in the hospital.
Room Service Meals
Patients who are hospitalized on the Medical/Surgical
and OB units have the option to order their meals
through Room Service. A Host or Hostess from
Nutrition Services will visit each patient to take their
meal orders close to meal time from our larger selection
of food items.
Guest Meals
If a family member or friend would like to share a meal
with a hospitalized loved one, they can call Nutrition
Services from the patient’s room at extension 8842 or
from home at 440-816-8842 to order a meal from the
guest tray menu. There is a $6 charge for the meal that
must be paid by credit card when the meal is ordered.
Guest trays will be delivered with the patient’s regular
meal service.
Southwest Community Diners Club
Through this club, you can enjoy the wonderful food
from the Courtyard Café AT A DISCOUNT! If you
are aged 60 or older, you will receive a 10 percent
discount in the Courtyard Cafe on any item or meal,
any day of the week! Simply stop by and fill out a short
application to receive a Southwest Community Diners
Club card to activate the discount at the register. If
interested, let us know on your application if you’d
like to be e-mailed our weekly menu. Additionally, our
menus are posted at many community centers and senior
residences. For more information on the Southwest
Community Diners Club, call 440-816-8835, from
7 a.m.-3:30 p.m., weekdays.
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Gift Shop
Level of Care
The Corner Shop is located off the Main Lobby.
The shop features a variety of gift items as well as fresh
and silk flower arrangements. Please note that flowers
are restricted in certain areas of the hospital.
Hours of Operation:
Monday through Friday, 8 a.m.-6 p.m.
Saturday, 10 a.m.-2 p.m.
Closed Sundays and Holidays
CaringBridge.org
This is a non-profit organization offering free web pages
to patients receiving care in a hospital. It allows family
members to communicate the condition of their loved
one while hospitalized.
Spiritual Care
Clergy members are always welcome to visit patients
at Southwest General. Additionally, Spiritual Care
staff members provide emotional and spiritual care
and support for patients, family and staff members
and are available 24 hours a day. Ask your nurse
to call the hospital operator who will page one
of the Spiritual Care team members. For information,
call 440-816-8648.
Why is my loved one confused?
It is not uncommon for our patients to become confused
during their hospital stay. Patients may become agitated
and difficult to orient. There are many possible causes
of delirium (confusion). Some of the most common
causes are medications, surgical procedures, acute
infection and unfamiliar environment. Occasionally,
the nursing staff may contact you to see if you can
spend more time at your loved one’s bedside. Your
familiar presence can be a calming influence and may
actually help them recover faster.
The level of care specified
for a hospitalized patient
is either “observation”
or “inpatient” and is
determined by the
patient’s diagnosis
and treatment. The
patient’s insurance
company should be
contacted directly for
specific coverage and
benefit information
related to the hospital
stay. If you have any
questions, please contact
Case Management at
extension 8470.
Charges for patients’
care at the hospital
are submitted to their
insurance companies.
Self-pay patients will
receive a bill for their
care, whether outpatient,
observation or inpatient.
The cashier will be happy
to assist patients and/
or family members
with an explanation
of their hospital bill.
Call 440-816-8090 or you
may contact the Patient
Accounting Department
at 440-816-8644.
13
Francis Bacon
Rx
Search Your Options for
After-Care Services at
MyPatientPoint.com/CareSearch
Who questions much, shall learn much,
and retain much.
Speak Up!
Take charge of your care.
During your stay, the doctors, nurses and staff of
your hospital will treat you and your family as partners
in your own care. One important way that you can
be involved is to speak up. Ask questions, voice your
concerns, and don’t be afraid to raise any issues relating
not only to your care and treatment, but also to overall
hospital services.
In the pages that follow, you’ll find a step-by-step guide to making the most of your
hospital stay—how to stay safe, get the information you need, ask the right questions,
and interact effectively with your doctors, nurses and hospital staff.
STEP UP & SPEAK UP
SPEAK UP: Ask questions and voice concerns.
It’s your body and you have a right to know.
PAY ATTENTION: Make sure you’re getting
the right treatments and medicines.
EDUCATE YOURSELF: Learn about the
medical tests you get and your treatment plan.
FIND AN ADVOCATE: Pick a trusted family member
or friend to be your advocate.
WHAT MEDS & WHY: Know what medicines
Remember:
rite down any questions
W
you have
n Choose a family member
to communicate with the
doctors and staff
n K eep a list of doctors you
see and the medications
they prescribe
n
Don’t Get Overwhelmed,
Write It Down!
you take and why you take them.
CHECK BEFORE YOU GO: Use a hospital,
clinic, surgery center or other type of health care
organization that meets The Joint Commission’s
quality standards.
PARTICIPATE IN YOUR CARE: You are the center
of the health care team.
14
Courtesy of The Joint Commission.
Henry H. Tweedy 1868-1953
Fear is the father of courage
and the mother of safety.
Rx
To Learn How to Stay Safe at Home
Stay Safe
You can contribute to health care safety.
While you are in the hospital, many people will enter
your room, from doctors and nurses to aides and
transporters. The following information will help make
your hospital stay safe and comfortable.
r
s,
Employee ID
All hospital employees wear identification badges.
Feel free to ask any staff member for his or her name
and job classification. If you do not see an ID badge
on an employee, please call your nurse immediately.
Don’t Be Afraid to Ask …
A number of people may enter your hospital room.
Be sure to:
n Ask for the ID of everyone who comes into your room.
n Speak up if hospital staff don’t ask to check your ID.
nA
sk if the person has washed his or her hands before
they touch you.
n I f you are told you need certain tests or procedures,
ask why you need them, when they will happen
and how long it will be before you get the results.
Patient
Identification
Any time staff enter
your room to administer
medications, transport
you or perform
procedures and
treatments, they must
check your birth date
and name before they
proceed. At times, you
may be asked the same
questions repeatedly.
We are aware that this
may be annoying. Please
understand however, that
this verification process
is a critical component in
our patient safety program
in order to guarantee that
all of our patients receive
the correct medications
and treatments.
Check ID
15
Stay Safe
Fighting Infections
Rx
For More on Home Safety
While you’re in the hospital to get well, there is the
possibility of developing an infection. The single most
important thing you can do to help prevent infections
is to wash your hands and make sure that everyone
who touches you—including your doctors and
nurses—wash their hands, too.
You, your family and friends should wash hands:
1. after touching objects or surfaces in the hospital room
2. before eating
3. after using the restroom
It is also important that your health care providers
wash their hands with either soap and water or
with an alcohol-based hand cleaner every time,
both before and after they touch you. Health care
providers know to practice hand hygiene, but
sometimes they forget. You and your family should
not be afraid or embarrassed to speak up and ask
them to wash their hands.
Happy Birthday to You!
Wash your hands with
soap and warm water
for 15 to 20 seconds.
That’s about the same
amount of time that it
takes to sing the “Happy
Birthday” song twice.
No Soap? No Problem.
Doctors, nurses and other health care providers come
into contact with lots of bacteria and viruses. So before
they treat you, ask them if they’ve cleaned their hands.
16
Alcohol-based hand
cleaners are as effective
as soap and water in
killing germs. To use,
apply the cleaner to
the palm of your hand
and rub your hands
together. Keep rubbing
over all the surfaces
of your fingers
and hands until
they are dry.
Stay Safe
Preventing Falls
Hospital patients often fall because they are weak or
unsteady due to illness or medical procedures, their
medications make them dizzy, or because they’ve been
sitting or lying down for too long. Southwest General
cares about our patients’ safety. Please help us keep
you safe by following these guidelines during your
hospital stay:
n Do not get out of bed by yourself. Your hospital
bed is probably higher and narrower than your bed
at home and you can easily fall while trying to get
in or out of it. Please use your nurse call button
and ask for assistance.
n Keep often-used items—call button, tissues, water,
eyeglasses, telephone, TV remote—within easy reach.
n Do not walk in bare feet. Wear non-skid socks
or slippers.
n Make sure your robe or pajamas don’t drag
on the floor; they can cause you to trip.
n Use the handrails in your
bathroom and throughout
the hospital at all times.
n Ask your nurse to show
you how to properly
walk with your IV
pole, drainage bags or
any other equipment.
n Be sure your
wheelchair is
locked when
getting in or out
of it. Never step
on the footrest.
n If you see a
spill on the
floor, report
it at once.
DVT: Lower Your Risk
Deep-vein thrombosis
(DVT) occurs when blood
clots form in the legs and
block circulation. The clots
can lodge in your brain,
heart or lungs, causing
damage or even death.
When you’re hospitalized
and in bed with limited
physical activity, your risk
of DVT increases.
Ask your doctor about
using compression boots
or stockings and/or blood
thinners to prevent DVT
during your stay. And be
sure to tell your doctor
or nurse if you have
any of the following
warning signs:
A leg cramp or charley
horse that gets worse
Swelling and
discoloration in your leg,
upper arm or neck
Unexplained shortness
of breath
Chest discomfort that
gets worse when you
breathe deeply or cough
Light-headedness or
blacking out
PATIENTS OF ALL AGES ARE AT RISK OF FALLS BECAUSE OF MEDICATIONS
THAT MAY MAKE THEM DIZZY, WEAK OR UNSTEADY.
17
Rights & Responsibilities
As a patient at Southwest General,
Information: You Have the Right:
you have certain rights, which reflect our n T
o know the name and professional
commitment to serving you and providing status of all physicians and Health
Center employees involved in your care.
the highest quality of care available. Please
n
T
o receive information in a manner
know that the exercise of these rights will
you can understand.
not alter the quality of care you receive.
nT
o have information about your
diagnosis, treatments and prognosis.
Privacy/Security: You Have the Right:
nT
o access and request an amendment
nT
o be treated with respect and in
to
your medical record. (For a copy
a manner that preserves your dignity.
of
your
record, contact the Medical
nT
o personal privacy.
Records
Department at 440-816-8480.)
nT
o have your personal and health
information kept private. Please refer to
Your Medical Care: You Have the Right:
Southwest General’s “Notice of Privacy n T
o participate in decisions regarding
Practices” for further information.
your care.
n To access protective and advocacy
nT
o refuse any and all treatments and
services.
procedures and to be informed of the
n To be free from neglect, exploitation; and
consequences of that action.
verbal, mental, physical and sexual abuse. n To effective and timely pain managenT
o request that visitors be restricted.
ment, be informed of pain relief
measures, and have your report of
pain respected.
Access to Care: You Have the Right:
nT
nT
o agree to, or refuse to, participate
o receive care regardless of your race,
in research, investigation or clinical
creed, color, national origin, gender,
trials without decreasing the quality
age, sexual orientation, disability
of your care.
or manner of payment.
n
T
o provide Advance Directives:
nT
o request a second opinion, except
Living
Will (designate your wishes
in emergencies. Depending upon your
for
medical
care) and/or Durable Power
individual insurance plan, this may
of Attorney for Healthcare (designate a
or may not be at your own expense.
decision-maker). Notify your caregiver if
nT
o change providers to another
you would like a copy of these documents.
physician on the Medical Staff that
nT
o know that restraints will be used only
you select and who has agreed to
when medically necessary. They will not
assume your care.
be used as a means of coercion, disci-
Communication: You Have the Right:
nT
o have a family member (or your
representative) and your own
physician, if requested, be informed
of your admission.
18
pline, convenience or retaliation.
Cultural and Spiritual Values:
You Have the Right:
nT
o have your cultural and personal
values, beliefs and preferences respected.
nT
o access pastoral and other
spiritual services.
Share Concerns: You Have the Right:
nT
o share a comment, complaint or
suggestion regarding any aspect of
your care. We encourage you to share
these with any staff member, supervisor
or department manager responsible
for your care. If your issue cannot
be resolved at the department level,
you may contact the hospital’s Guest
Relations Department by dialing
extension 8954 from your bedside
telephone or 440-816-8954 from
an outside line. Your concern will
be reviewed and appropriate steps
will be taken.
As a Patient,
It is Your Responsibility To:
Restraints
It is Southwest General’s goal to
decrease the use of physical restraints
in all patient care areas. Our patient
caregivers receive annual training
regarding the use of restraints. Our
caregivers will attempt to utilize
alternative measures before placing
a patient in restraints. If alternative
measures fail, the physician is contacted
to grant approval for restraint use.
Once patients are restrained, we
monitor them closely and make
attempts to discontinue the restraints
as soon as possible. Because restraints
can be upsetting, we offer support
and education to both the patients
and their families.
Follow Instructions
n Follow our instructions and advice,
understanding that you must accept
the consequences when you do not.
Provide Information
n Give us complete and accurate
information about your health,
including your previous medical
Meet Financial Obligations
history and all the medications you
nF
or information on financial assistance
are taking.
or to discuss payment arrangements,
n Inform us of changes in your condition
please contact our Patient Accounting
or symptoms, including pain.
Department at 440-816-8644.
Share Your Thoughts
n Let us know if you don’t understand
the information we give you about
your condition or treatment.
n Communicate your concerns to
any employee as soon as possible —
including any member of the patient
care team, manager, administrator
or patient representative.
Follow Rules and Regulations
n Be respectful and considerate
to others.
n Leave your personal belongings at
home, or have family members take
all valuables and articles of clothing
home while you are hospitalized.
The hospital is not responsible for
patient belongings.
19
What are Your Advance Directives?
What Are Advance Directives?
A living will, health care proxy and
durable power of attorney are the
legal documents that allow you to give
direction to medical personnel, family,
and friends concerning your future care
when you cannot speak for yourself.
You do not need a lawyer in order to
complete Advance Directives.
Patient Services Advance Directives
You have the right to make decisions
about your own medical treatment.
These decisions become more difficult
if, due to illness or a change in mental
condition, you are unable to tell your
doctor and loved ones what kind
of health care treatments you want.
That is why it is important for
you to make your wishes known
in advance.
Here is a brief description of each
kind of Directive:
Living Will
A set of instructions documenting
your wishes about life-sustaining
medical care. It is used if you become
terminally ill, incapacitated or unable
to communicate or make decisions.
A living will protects your rights
to accept or refuse medical care
and removes the burden for making
decisions from your family, friends
and medical professionals.
Healthcare Proxy
A person (agent) you appoint to
make your medical decisions if you
are unable to do so. Choose someone
you know well and trust to represent
your preferences. Be sure to discuss
this with the person before naming
them as your agent. Remember that
an agent may have to use their
judgment in the event of a medical
decision for which your wishes
aren’t known.
Durable Power of Attorney
For health care: A legal document
that names your health care proxy.
Once written, it should be signed,
dated, witnessed, notarized, copied
and put into your medical record.
For finances: You also may want
to appoint someone to manage your
financial affairs when you cannot.
A durable power of attorney
for finances is a separate legal document
from the durable power of attorney
for health care. You may choose the
same person for both, or choose
different people to represent you.
You must provide a copy of your
Advance Directive each time you are
admitted. In this way, you ensure
that the hospital has your most
current information.
For more information about Advance Directives or to obtain forms,
please speak with your nurse.
20
Privacy & Your Health Information
You have privacy rights under a federal
law that protects your health information. These rights are important for you
to know. Federal law sets rules and limits
on who can look at and receive your
health information.
Who must follow this law?
n Most doctors, nurses, pharmacies,
hospitals, clinics, nursing homes
and many other health care providers
n Health insurance companies, HMOs
and most employer group health plans
n Certain government programs that
pay for health care, such as Medicare
and Medicaid
n Receive a notice that tells you how
your health information may be used
and shared
n Decide if you want to give your
permission before your health
information can be used or shared for
certain purposes, such as for marketing
n Get a report on when and why your
health information was shared for
certain purposes
n File a complaint
To make sure that your health information is protected in a way that doesn’t
interfere with your health care, your
information can be used and shared:
n For your treatment and care coordination
nT
What information is protected?
o pay doctors and hospitals for your
n Information your doctors, nurses and
health care and help run their businesses
other health care providers put in your n With your family, relatives, friends
medical records
or others you identify who are involved
n Conversations your doctor has with
with your health care or your health
nurses and others regarding your care
care bills, unless you object
n To make sure doctors give good care
or treatment
n Information about you in your health
and nursing homes are clean and safe
n To protect the public’s health, such
insurer’s computer system
n Billing information about you at
as by reporting when the flu is in
your clinic
your area
n Most other health information about you n To make required reports to the police,
held by those who must follow this law
such as reporting gunshot wounds
You have rights over
your health information.
Providers and health insurers who are
required to follow this law must comply
with your right to:
n Ask to see and get a copy of your
health records
n Have corrections added to your
health information
Without your written permission, your
provider cannot:
n Give your health information to
your employer
n Use or share your health information
for marketing or advertising purposes
n Share private notes about your mental
health counseling sessions
21
Privacy & Your Health Information
Adapted from U.S. Department
of Health & Human Services Office
for Civil Rights
If you believe your health information
was used or shared in a way that
is not allowed under the privacy law,
or if you weren’t able to exercise
your rights, you can file a complaint
with your provider or health insurer.
You can also file a complaint with
the U.S. government. Go online
to www.hhs.gov/ocr/hipaa/ for
more information.
A separate law provides additional
privacy protections to patients
of alcohol and drug treatment programs.
For more information, go online to
www.samhsa.gov.
How do I get copies
of my medical records?
Contact the Medical Records
Department at 440-816-8480.
Hours: 8 a.m.-4:30 p.m.
Monday through Friday
Preparing to Leave the Hospital
When You Are Discharged
Your physician determines when you
are ready to be discharged. Your physician,
pharmacist or nurse will give you discharge
instructions and answer any questions you
have about managing your treatment and
medications once you are home. If you are
confused or unsure about what you need
to do, what medications you must take or
if you have to restrict your diet or activities,
don’t be afraid to ask and take notes.
Be sure you understand any instructions you have been given before you
leave the hospital.
After you are home, you will receive
a phone call to “check in” and be certain
you have the information you need to
be healthy and safe.
Going Home
When your doctor feels that you are ready
to leave the hospital he or she will authorize
a hospital discharge. Please speak with your
nurse about our discharge procedures.
Here are few tips to make the discharge
process run smoothly:
22
n Be sure you and/or your caregiver have
spoken with a discharge planner and that
you understand what services you may
need after leaving the hospital.
n Verify your discharge date and time with
your nurse or doctor. We make every
effort to discharge our patients by 11 a.m.
n Have someone available to pick you up.
n Check your room, bathroom, closet
and bedside table carefully for any
personal items.
n Retrieve any valuables you have secured
with Protection Services.
n Make sure you or your caregiver has all
necessary paperwork for billing, referrals,
prescriptions, etc.
Homegoing Prescription Services
Save stopping at a pharmacy on your way
home. You may have your prescriptions
filled here before you leave. They will be
ready to pick up on the way out in the
Southwest Community Pharmacy in the
Main Lobby. Call extension 8410.
Billing and Insurance
Billing: What a Hospital Bill Covers
The hospital bill covers the cost of
your room, meals, 24-hour nursing care,
laboratory work, tests, medication, therapy and the services of hospital employees.
You will receive a separate bill from your
physicians for their professional services.
If you have questions about these separate bills, please call the number printed
on each statement.
The hospital is responsible for submitting
bills to your insurance company and will do
everything possible to expedite your claim.
You should remember that your policy is
a contract between you and your insurance company and that you have the final
responsibility for payment of your hospital
bill. The hospital cashier will be happy
to assist you with an explanation of your
hospital bill. Call 440-816-8090.
Medicare
We will need a copy of your Medicare
card to verify eligibility and to process
your claim. You should be aware that the
Medicare program specifically excludes
payment for certain items and services,
such as cosmetic surgery, some oral
surgery procedures, personal comfort
items, hearing evaluations and others.
Deductibles and co-payments are the
patient’s responsibility.
Medicaid
We will need a copy of your Medicaid card.
Medicaid has payment limitations on a
number of services and items. Medicaid
does not pay for the cost of a private room
unless medically necessary.
Pre-Certification
Most insurance plans now require
pre-certification for hospital stays and
Coordination of Benefits, referred to as
certain tests and procedures in order
COB, is a term used by insurance compafor you to be eligible for full policy
nies when you are covered under two or
benefits. It is your responsibility to see
more insurance policies. This usually hapthat this is completed. This information
pens when both husband and wife are listed can be found on your insurance card.
on each other’s insurance policies, or when If you are unsure of your pre-certification
both parents carry their children on their
requirements, we recommend that you
individual policies, or when there is eligibil- contact your insurance company as
ity under two federal programs. This also
soon as possible.
can occur when you are involved in a motor
vehicle accident and have medical insurance Commercial Insurance
As a service to our customers, we will
and automobile insurance. Most insurance companies have COB provisions that forward a claim to your commercial
insurance carrier based on the
determine who is the primary payer when
medical expenses are incurred. This prevents information you provide at the time
duplicate payments. COB priority must be of registration. It is very important for
you to provide all related information
identified at admission in order to comply
such as policy number, group number
with insurance guidelines. Your insurance
may request a completed COB form before and the correct mailing address for your
insurance company.
paying a claim, and every attempt will be
made to notify you if this occurs. The hospital cannot provide this information to your Uninsured?
If you are in need of assistance, please call
insurance company. You must resolve this
issue with your insurance carrier in order for Financial Counseling at 440-816-8644,
8 a.m.-4:30 p.m., Monday through Friday.
the claim to be paid.
Coordination of Benefits (COB)
23
Hospital Services
Acute Inpatient Rehabilitation Unit
treatment services. The Center has been
This unit helps patients who have
designed with our patients’ comfort and
experienced a loss of function and provides privacy in mind. We focus on making it
intensive physical, occupational and
as convenient and comfortable as possible
speech therapy rehabilitation. Patients are for women to seek preventive care for
involved in at least three hours of therapy
optimal breast health. Additionally,
each day with the goal of returning patients we understand that the diagnosis of
home at their highest level of function.
breast cancer can result in tremendous
For information on the Acute Inpatient
stress, anxiety and confusion for both
Rehabilitation Unit, call 440-816-4545.
the individual diagnosed and for family
members. We believe that providing the
Blood Management Program
best health care possible must include
Southwest General offers a unique,
assisting those diagnosed with breast
patient-centered approach to reducing
cancer and their families through the
blood transfusion, called the Blood
multitude of decisions that must be made.
Management Program. What is blood
The Southwest General’s comprehenmanagement? It is the appropriate use
sive team of breast cancer specialists—
of blood, its components and derivatives, including medical oncologists, surgical
and the strategies to reduce or avoid the oncologists, radiation oncologists,
need for blood transfusion.
pharmacists, nurses and researchers—is
The mission of the Southwest General committed to serving the needs of our
Blood Management Program is to
breast cancer patients.
provide patient-centered care through
We provide a safe haven for those who
optimal blood product management
face a diagnosis of cancer or other breast
to improve the health and wellness
concerns, so that they may explore opof our patients. We have a program
tions in order to feel empowered in their
coordinator who is a trained and
treatment decisions and recovery. Our
experienced clinician in all aspects
specialized program offers:
nP
of blood management. This person
ersonal breast health nurse navigator
n Same-day follow-up testing
serves as an educational and supportive
n Advanced diagnostics and state-of-theresource for patients, their families and
the Medical Staff. For more information
art imaging services, including digital
about this program, please call extension
mammography where breast images
4685 or 440-816-4685.
go immediately into a computer
where they can be enhanced and read
Breast Center
by the radiologist. The technology
Southwest General’s Breast Center offers
provides improved images and reduces
a comprehensive approach to breast care.
radiation exposure.
n3
We focus on breast health by offering
D Tomosynthesis (3D mammography)
n US Core and Stereotactic Biopsy
education, screening, diagnosis and
24
n State-of-the-art medical and surgical
treatment of breast cancer
n Comprehensive resources beyond
medical treatment
n Cancer wellness program
following treatment
n Breast ultrasound and MRI
To make an appointment,
call 440-816-8605.
Brunswick Emergency Room (ER)
In response to the growing need for
emergency care close to home, Southwest
General offers a 24-hour, full-service
Emergency Room (ER) at the Brunswick
Medical Center (Center Road next to
City Hall). Treatment is provided by
board-certified emergency medicine
physicians and specially trained staff.
Additionally, in partnership with
University Hospitals (UH), Rainbow
Pediatric Emergency Services are
provided on-site in the Brunswick ER.
Call 330-558-0123.
Brunswick Medical Center
Physicians at the Brunswick Medical
Center are committed to providing
the highest quality medical care.
They offer a combination of personal
attention, advanced technology
and compassionate, state-of-the-art
care in Cardiology, Dermatology,
Family Medicine, Internal Medicine,
Nephrology, Pediatrics, Rheumatology
and Women’s Health (Obstetrics
& Gynecology).
The Brunswick Medical Center
offers a variety of outpatient services
with convenient appointment times,
and some services require no
appointment at all. For more
information, call 330-558-0150.
Call for an Appointment:
n Cardiovascular Services330-558-0063
or 877-SWG-BEAT
n Coumadin Clinic
440-816-6743
n Physical Therapy
330-558-0180
n Radiology
440-816-8605
(CT Scan, Mammography, Ultrasound)
No Appointment Needed:
n Radiology/Lab 330-558-0360
(Bone Densitometry [DEXA], Labwork,
X-ray [non-invasive])
The Center is bright and comfortable
and features upscale amenities, including
Wireless Internet connectivity, café and
free parking.
Community Nurse Programs
A Southwest General community
nurse works with staff members
of area recreation and senior centers
to provide health education screenings
and referral services as needed. The
nurse also helps to identify health
needs and risk factors for residents
in the communities and coordinates
health-related activities to meet
these needs. Call 440-816-4044
for more information.
Diabetes Education Program
Have you experienced sudden weight
loss, frequent urination, wounds
that won’t heal, recurrent infections,
fatigue, hunger, numb or tingling feet,
25
Hospital Services
sexual problems and/or blurry vision?
Southwest General’s Diabetes Education
Program offers classes to encourage
patient independence and good health
through self-management of diabetes.
Call 440-816-5728 for information.
Educational Programs
and Support Groups
Southwest General offers a variety of
health education classes and support
groups to help you and your family
begin or maintain a healthy lifestyle.
Residents of Southwest General’s taxing
district—Berea, Brook Park, Columbia
Township, Middleburg Heights,
Olmsted Falls and Strongsville—receive
a 20 percent discount on registration
fees for some education classes. Support
groups are free of charge; registration
is required for some groups. For a
complete list of programs and support
groups, please go to www.swgeneral.com,
“Events/Education and Screenings.”
For information, call the Education
Department at 440-816-8446, from
9 a.m.-3 p.m.
Emergency Response System (ERS)
If you need help, it’s just a button push
away! Southwest General’s Lifeline
provides a 24-hour-a-day direct link
to the Phillips Lifeline Call Center.
A personal help button, which is worn
as a pendant or wristband, activates
a small in-house communicator.
Within seconds of pushing the button,
your call will be answered by one of
Phillips Lifeline’s caring, highly trained
representatives who have your important
26
information, such as contact names and
phone numbers, readily available. To get
information or enroll in the program,
call 800-242-1306, ext. 4523.
Family Life Classes
The Family Life Program offers a variety
of classes to help you, family members
and babysitters prepare for the birth
of your baby and beyond.
Classes Offered: Prepared Childbirth
(Lamaze), Breastfeeding, Infant Care,
Boot Camp for New Dads, Happiest
Baby on the Block, CPR for Family
and Friends, Grandparenting, Sibling
Preparation and Southwest Safe Sitters
(a nationally recognized babysitting
training course for 11-13-year-olds). To
register, or for more detailed information,
call 440-816-8036 or visit www.swgeneral.
com and click on the Events/Training and
Screening tab, which will take you to the
screen where you can click on the Family
Life Programs tab. All classes are listed
with descriptions and by clicking on the
link “View Details” you can see the dates
and times the classes are offered.
Geriatric Behavioral Health Unit
This is an 18-bed inpatient unit at Southwest General designed to help with the
mental health needs of patients aged 65
and older and provide support for their
families. The unit is directed by psychiatrists experienced in geriatric care, while
family physicians and internal medicine
specialists address any existing medical
conditions. Individualized treatment
plans are developed for patients to help
them through difficulties with behavior
that threatens the safety of themselves,
others or property; depression; talk of
hurting one’s self, suicide or attempted
suicide; behavior that interferes with their
caregiver’s ability to care for them at home
or in other living situations; confused
thinking or disorientation not related to
an acute medical condition; hearing or
seeing things not present or having bizarre
thoughts; and sudden onset of memory
impairment and/or confusion, or dementia requiring behavioral stabilization. For
a confidential assessment or a free, on-site
evaluation or tour, call 440-816-8200.
All information is kept confidential.
Geriatric Services
The Geriatric Services Department has
the following programs that assist in
making choices and establishing longand short-term plans to support the
health, safety and well-being of older
adults and their families:
Driving Program for Seniors: As the
population continues to age, the number
of senior-aged drivers also is increasing.
Slower reaction times, reduced vision and
coping with a loss of independence are
some issues that older drivers cope with
daily. Their families often struggle with
how and when to discuss these issues
with their senior loved ones. Southwest
General has a program called Beyond
Driving with Dignity through which
social workers, certified as Beyond Driving with Dignity Professionals (BDDP),
are trained to help families address the
key issues of safety and independence
while driving. Through this program, the
BDDPs are able to assess the senior driver
and provide tools necessary to help them
and their families work through the complicated issues related to diminishing driving skills. The program is not built around
the premeditated goal of “taking the keys
away” from an older driver. Rather, the
program is designed to assist the older
driver and concerned family members
make appropriate decisions on the future
of the individual’s safe driving career. To
learn more, call 440-816-4065.
Gatekeeper Program: This program
identifies isolated and at-risk elderly
through the use of nontraditional referral sources known as “gatekeepers.”
Gatekeepers are individuals who are in
contact with older adults through
their everyday jobs, such as police, paramedics, Meals-on-Wheels volunteers and
senior center workers, and who
are trained to identify problems that
impact an older adult’s safety and independence. For more information, call
440-816-4065.
Geriatric Assessment: The evaluation
assesses the various dimensions that impact the older adult’s life as well as affect
one’s physical and psychological functioning. The program emphasizes the
involvement of family and other caregivers in the assessment and treatment plans
for the client. For more information, call
440-816-4065.
Health Connection
Southwest General’s physician referral
and health information service, Health
Connection, links area residents
to a variety of health-related resources.
27
Hospital Services
The Lung Nodule Center—streamlines
the evaluation and management of
patients with pulmonary lung nodules.
The multidisciplinary care is organized
by an advanced cardiothoracic nurse
clinician and specialty physicians.
The Pulmonary Hypertension (PH)
Center—evaluates individuals with the
rare condition of high blood pressure
Heart & Vascular Institute
in the arteries of the lungs and aims to
Our multidisciplinary cardiac and
increase quality of life for these patients.
vascular teams provide a full spectrum of The Wound Center—provides
top quality, comprehensive surgical and
outpatient care for wound prevention
non-surgical services, including cardiac,
and healing that minimizes systemic
heart failure and pulmonary rehabilitation complications.
programs, can help patients live full and
For more information about any and
rewarding lives. Southwest General has
all heart and vascular health issues—as
the dedication and passion to end heart
well as Southwest General’s Heart &
disease, which has been validated and rec- Vascular Institute and all its services—
ognized by national awards and recogniwe offer a FREE critical care nurse suption. This, together with highly successful port line, 24 hours a day, seven days a
outcomes, makes Southwest General a top week. Call toll-free at 877-SWG-BEAT
choice for heart or vascular care.
(794-2328).
Southwest General also has organized a variety of services aimed at
Home Health Services
patients with heart- and vascular-related Home Health Services offers home
conditions into the Heart & Vascular
care for patients who are confined
Institute Outpatient Speciality Center. to their homes and require a skilled
Through the Center, patients can easily level of care. This service provides
access multiple services in convenient
skilled nursing care, rehabilitative
locations on the hospital’s Main Camservices, home infusion and social
pus. Services include:
services. Keeping with continuity of care,
Healthy Heart for Him and Her
services are delivered under the direction
Program—a fee-for-service consultation of the patient’s attending physician and
and screening program for those aged
are coordinated by Home Health Ser18 and older who want to learn about
vices nurses and therapists. These services
their heart health. This appointment is
are covered by Medicare, Medicaid and
$30 for a one-one-one professional con- most commercial insurance and HMO
sultation and a variety of tests, screenings plans. This service has achieved ELITE
and assessments.
status in the 2012 HomeCare Elite List
A registered nurse responds to calls and
can provide answers to health care questions or refer callers to physicians and
community resources. Free educational
materials also are available through Health
Connection. Hours of operation are
Monday through Friday, 9 a.m.-4:30 p.m.
Call 440-816-5050.
28
of Agencies. For more information,
call 440-816-6850.
Home Infusion Therapy Services
Home Infusion Therapy Services offers
an alternative to the hospital setting
for patients who require specialized
infusion therapy. For more information,
call 440-816-8005.
Hospice Services
Hospice emphasizes comfort
and symptom and pain control
for terminally ill patients and support
for their caregivers. When the choice
is for comfort and supportive care
in one’s home, hospice offers emotional
support, nursing care, counseling
and volunteer help as well as medical
equipment and many medications.
Medicare, Medicaid, Blue Cross
and most commercial insurance
and HMO plans reimburse hospice
services. For more information,
call 440-816-5040.
The Thomas P. Perciak Family
Residential Hospice
In addition to in-home hospice
services and services provided
in nursing homes, Southwest
General offers residential hospice
care, located on Drake Road in
Strongsville. The residential hospice
provides the final link in the continuum
of care for terminally ill adults who
cannot receive the care they need at
home but wish to die in a home-like
environment. For more information,
call 440-816-5040.
Laboratory Services
Southwest General offers a full spectrum
of laboratory services encompassing
the areas of hematology, chemistry,
microbiology, histology and blood bank.
We offer the following convenient blood
draw sites:
Outpatient Center
Southwest General
Bldg. A, first floor,
(next to The Corner Shop)
440-816-8808
Time Share Suite
Southwest General
Bldg. C (Schurmeier Medical Pavilion),
Suite 302, Middleburg Heights
440-816-6791
Strongsville Medical Center
18181 Pearl Rd., Strongsville
440-816-4976
Brunswick Medical Center
4065 Center Rd., Brunswick
330-558-0150
LifeWorks of Southwest General
LifeWorks of Southwest General is a stateof-the-art fitness facility where degreed
fitness and health care professionals can
help participants achieve new levels of
health and well-being. LifeWorks provides
fitness, wellness and rehabilitation facilities, training, guidance and motivation
to support individual fitness goals. To
learn more about LifeWorks and its programs, please visit our website at www.
lifeworksfitness.net, stop by the facility
29
Hospital Services
at 7390 Old Oak Blvd., Middleburg
Heights, or call 440-816-4202.
n Digital photos and videos of your
Maternity Services
rooms and family waiting areas
For state-of-the-art care, Southwest
General delivers! For more information,
call 440-816-5050.
Celebrate your baby’s “birth day”
at Southwest General, and enjoy
exceptional services, including:
n 24-hour on-site coverage by boardcertified obstetricians, anesthesiologists
and Rainbow Babies & Children’s
Hospital neonatologists on 24-hour
call coverage
n Highly skilled, knowledgeable
nursing staff renowned for outstanding
bedside care
n Midwife services
n A guided tour and presentation about
the unit
n Large labor and delivery rooms with
high-tech equipment and private baths
n Private postpartum rooms beautifully
decorated
n Constant Care Nursery for incubator
support
n Easy access to advanced maternity and
neonatal services through our partners
at University Hospitals, Rainbow
Babies & Children’s Hospital
n Assistance with breastfeeding,
including a lactation consultant
n Training for Kangaroo Care
n Overnight stays for dads who want
to be with mom and baby
n The choice to “room in” and keep your
baby with you—or have your baby
cared for in the Nursery
n Electronic banding of newborns
to ensure their safety
n Appetizing and nutritious meals as well
as access to a kitchen on the unit
30
newborn—fast and convenient
n Free wireless Internet access in patient
Medication Therapy
Management Clinics
Coumadin Clinic
Provides the optimal care for patients
on difficult to manage anticoagulants
such as warfarin (Coumadin) utilizing
patient education and finger-stick testing
as the hallmarks of the program.
For information, call 440-816-6743.
Cholesterol Clinic
Provides cholesterol management and
education using a variety of education
tools, counseling and Point of Care testing
techniques to ensure patients “Get to
Goal.” For information, call 440-816-6743.
Medication Management
Optimizes medications while reducing
costs for patients through counseling,
streamlining, utilizing patient assistance
programs and formulary decisions.
For information, call 440-816-6743.
Tobacco Cessation Clinic
This Clinic provides quality, evidencebased care in a non-judgmental,
supportive, one-on-one environment.
The Clinic offers a combination of
behavioral therapy and medication
that has been proven to dramatically
increase the chance of success. A team of
professionals—certified smoking cessation
specialists, pharmacists and respiratory
therapists—will help you understand
all the treatment options available and
create a customized plan to help you
quit tobacco use. For information or an
appointment, call 440-816-6743.
Orthopedic Joint Center
Southwest General’s Orthopedic Joint
Center helps patients undergoing joint
replacement surgery return to the
activities of daily living sooner. Most
patients have only a three-day postsurgical stay. Typically, they will have
surgery on Monday or Tuesday and be
Newborn Photography
discharged to home by Thursday or Friday.
Please check with the Maternity staff
The Center features spacious, comfortable
for our current options for baby pictures. private rooms with a variety of amenities
and a dedicated team of skilled specialists,
Oakview Behavioral Health Center
including board-certified orthopedic
Oakview Behavioral Health Center
surgeons, nurses specially trained in
provides comprehensive behavioral
orthopedics, and experienced physical
health services, including both inpatient and occupational therapists. For more
and outpatient treatment for mental
health and addiction disorders. Oakview
offers specialized services to individuals Outpatient Center (OPC)
experiencing both emotional and
Conveniently located on the first floor
substance abuse problems at the same
of Building B on Main Campus. Use
time. Oakview is a contracted provider
the parking lot near Bagley Road and
with most major behavioral health
Old Oak Blvd. The OPC offers walk-in
insurance plans. For information,
service for unscheduled, non-invasive
call 440-816-8200.
X-ray procedures, all laboratory tests,
DEXA (bone density) scan, and EKGs.
Orthopedics
Hours of operation are 6:30 a.m.Southwest General offers comprehensive 6:30 p.m. Monday through Thursday;
orthopedic services with a full range of
6:30 a.m.-5 p.m., Friday; 7:30 a.m.
treatment options for everything from
to noon, Saturday. No appointment is
sports injuries to degenerative conditions necessary. A physician order is required
for any procedure. For more information,
such as arthritis and osteoporosis. The
call 440-816-8808.
program focuses on reducing pain,
restoring function and improving
quality of life through extensive
Pediatric Services
patient education, innovative surgical
We offer the following services for our
techniques, advanced technology,
pediatric patients:
n Outpatient services for children of all ages.
high-end surgical facilities, a dedicated
n Inpatient medical and surgical care
surgical team and excellent postoperative therapy services.
for patients 14 years of age and older.
31
Hospital Services
n Care for seriously ill children of all
comprehensive program of services
ages in Southwest General’s Emergency addressing the special needs of children
Trauma Center. Children younger than of all ages. Pediatric Rehabilitation
14 years of age will be stabilized and
therapists work together with each
then transferred. Southwest General’s
child’s family to coordinate services that
partner, University Hospitals, has
meet the child’s individual needs.
a wonderful children’s facility—
To learn more, or to schedule a
Rainbow Babies & Children’s
Pediatric Rehabilitation appointment,
Hospital (RB&C)—which is one
call 440-816-8010.
of the top pediatric hospitals in the
country. Transfer to this renowned
Physical Medicine & Rehabilitation
facility will assure the very best
Southwest General’s Physical Medicine
quality of care for seriously-ill
& Rehabilitation (PM&R) Department
pediatric patients.
offers a wide range of comprehensive
n Rainbow Pediatric Emergency Services, inpatient and outpatient rehabilitative
which offers minor medical emergency services to prevent injury, restore
care for children of all ages when their function after surgery or injury and
regular physician is not available. This enhance well-being. Services include
very popular service is available at
aquatic rehabilitation, cardiac and
both Southwest General Emergency
stroke rehabilitation programs,
Department locations (Main Campus electromyography (EMG) and nerve
and Brunswick Medical Center). For
conduction velocity (NCV), industrial
rehabilitation, pediatric therapy,
questions, call 440-816-5050.
n Neonatology services on the Maternity physical and occupational therapy,
speech/language therapy and sports
Unit, through some of the foremost
physicians in this specialty from
medicine through SportsWest. For more
RB&C.
n Care for newborns on the Maternity Unit. PM&R offers comprehensive Pediatric
n Coverage for obstetrics, 24 hours
Rehabilitation Services to address
the special needs of children of all
a day, seven days a week, through
ages. Specially trained therapists
a staff of house physicians as well
provide developmental screenings and
as anesthesiologists and other health
evaluations and offer comprehensive
care professionals, many of whom
outpatient physical, occupational and
are trained in pediatric advanced life
speech therapy for children with a
support (PALS) techniques.
wide variety of diagnoses. The program
features a variety of treatment methods.
Pediatric Rehabilitation Services
Southwest General’s Physical Medicine
Services are provided at LifeWorks
of Southwest General, and pediatric
& Rehabilitation Department
offers Pediatric Rehabilitation, a
therapy is provided at the Brunswick
32
Medical Center. Call 440-816-8010
for more information.
Additionally, Spiritual Care staff
members provide emotional and spiritual
care and support for patients, family and
Radiology Services (Cat Scan,
staff members and are available 24 hours
Ultrasound, X-ray) and Nuclear
a day. Ask your nurse to call the
Medicine
hospital operator who will page one
Southwest General offers patients
of the Spiritual Care team members.
a wide range of diagnostic radiology
This department also coordinates
services available at convenient (main
bereavement services for those dealing
campus and off-site) locations and times, with the loss of a loved one. For
including early morning and evening
hours. A physician order is required
for all radiology procedures. For more
Southwest General
Sports Medicine
Southwest General Sports Medicine
Respiratory Care Services
is designed to get athletes better,
Respiratory Care Services provides com- stronger, faster and back in the game.
prehensive and progressive respiratory
Staffed by board-certified physicians,
therapy services to inpatients every day,
certified athletic trainers and physical
24 hours a day. Respiratory therapists
therapists, we offer expert care for
are integral members of the hospital’s
athletes of all skill levels. Services
internal Trauma Team and the Neonatal include strength training and
Resuscitation Team. Outpatient services conditioning for optimum performance,
are provided through the Outpatient
rehabilitation to help athletes recover
Center or as a result of arrangements
from injury and education to prevent
made directly with the Respiratory Care further injury. Additionally, the
Services Department. For more informa- program features the most up-to-date
tion, call 440-816-8975.
rehabilitation and aerobic equipment,
including a warm-water pool for
Social Work
aquatic therapy. Southwest General
Sports Medicine also provides
The Social Work Department includes
certified athletic trainers at many
licensed social workers who provide
inpatient services. Social workers assist
local high schools to help with
patients and their families in developing practices and games. For information,
call 440-816-8010.
plans for post-hospital care. For more
Spiritual Care
Clergy members are always welcome
to visit patients at Southwest General.
Southwest General Urgicare Brook
Park & Strongsville Centers
The Southwest General Urgicare
Centers provide fast, efficient care
33
Hospital Services
for minor illnesses and injuries, flu
vaccinations, and physical evaluations,
including sports, camp, worker’s
permit and back-to school physicals.
Additionally, they offer employer
health services—pre-placement and
post-accident urine drug screenings
and breath alcohol testing, preplacement physicals and Worker’s
Compensation care.
Southwest General Urgicare Brook Park Center
15900 Snow Road
440-816-8744
Southwest General Urgicare Strongsville Center
18181 Pearl Road
440-816-2273
The Centers are open 8 a.m.-9 p.m.,
daily. Appointments are not necessary.
Most major insurance plans are
accepted.
Screening Tests
Screening tests are used to identify
a disease previously unrecognized,
or the risk factors associated
with a particular disease. A number
of health care organizations publish
guidelines for the use of screening tests
in certain age groups. These guidelines
may vary or change from time to time
because of new research or differences
in interpretation by different health
care organizations. Always check
with your physician as to the
frequency of screening tests/exams.
34
Some of the health screenings you
may want to discuss with your doctor
are listed below:
n General physical
n Blood sugar evaluation
n I mmunizations
n Breast exam
nM
ammogram
n Pelvic exam and pap test
n Hematocrit or hemoglobin
n Lipid screening (cholesterol)
n Thyroid evaluation
n EKG testing
n Colorectal screening
n Skin exam
n HIV and sexually transmitted
disease testing
n Eye exam
n Dental exam
n Bone density test
n Prostate screening
Immunization information can be
obtained at the website for the Centers
for Disease Control at www.cdc.gov.
Ask your physician if you have any
questions regarding immunizations
or vaccinations.
Strongsville Medical Center
Located at 18181 Pearl Road, the
Strongsville Medical Center provides
easy access to outstanding medical care
for family members of all ages as well
as state-of-the-art technology for
prompt, efficient testing, diagnosis
and treatment. Convenient hours are
Monday-Thursday, 7 a.m.-7 p.m.;
Friday, 7 a.m.-5 p.m.; Saturday,
8 a.m.-noon. For more information,
call 440-816-4900.
Board-certified physicians practicing
at the Medical Center are committed
to providing the highest quality medical
care. They offer a combination of
personal attention and compassionate,
quality care in family medicine, internal
medicine, pediatrics and specialty
care (cardiology, gastroenterology,
interventional radiology, nephrology,
obstetrics/gynecology, podiatry and
rheumatology). For a referral to a
physician practicing at the Center, call
Health Connection at 440-816-5050.
Additionally, the Strongsville Medical
Center offers a variety of outpatient
services with convenient appointment
times, and some services require no
appointment. Services include cardiac
rehabilitation (Phase II only), EKG
and stress testing, imaging (bone
densitometry [DEXA], CT scan,
digital mammography, fluoroscopy,
high field open MRI, PET scan,
ultrasound and X-ray), laboratory
services physical therapy and
pulmonary rehabilitation.
Also on site, the Southwest
General Urigcare Center is staffed
by experienced physicians, nurses
and technicians, providing urgent
care, occupational health services
and free blood pressure checks.
Urgicare hours are Monday-Sunday,
8 a.m.-9 p.m., with the exception
of being open 8 a.m.-4 p.m., on
Thanksgiving, Christmas Eve, New
Year’s Eve, New Year’s Day and closed
on Christmas Day. Southwest General
also has an Urgicare Center in Brook
Park at 15900 Snow Road.
The Skilled Nursing Unit
The Skilled Nursing Unit offers
“subacute” care, which is a level of
skilled nursing and rehabilitation
services provided as a follow-up to
inpatient hospital treatment. This type
of care is available when patients no
longer require the intense level of acute
care provided in the hospital setting.
The patient’s personal physician
must admit the patient to the Skilled
Unit. For more information, call
440-816-8673.
The Sleep Center
The Sleep Center offers a comprehensive
program for the treatment of sleep
disorders. Patients must be referred for
a sleep study by their physician. To make
an appointment at the Sleep Center with
a referral, or for more information about
the service, please call 440-816-6030.
Those who do not have a primary care
physician can call Health Connection
at 440-816-5050.
The Southwest General Imaging
Center at LifeWorks
This service offers outpatient MRI
appointments within days of a patient’s
call, at convenient times and in a relaxing
setting—near home. The Imaging
Center, located in the LifeWorks of
Southwest General health and fitness
building at 7390 Old Oak Blvd.
in Middleburg Heights. Hours of
appointments are 7:15 a.m.-4:45 p.m.,
Monday through Friday. To schedule
appointments, call 440-816-4555.
35
Hospital Services
UH Seidman Cancer Center
at Southwest General
The University Hospitals (UH) Seidman
Cancer Center at Southwest General
offers a wide range of cancer-related
services for patients and families.
A multidisciplinary team of specialists
determines the best course of treatment
for each patient and focuses on providing
an exceptional level of clinical care
as well as compassionate, supportive
care to meet the physical, emotional
and spiritual needs of each patient.
The Center features board-certified
oncologists and offers state-of-the-art
TomoTherapy technology for highly
precise radiation therapy. The Center is
accredited by the American College of
Surgeons Commission on Cancer as a
Community Hospital Comprehensive
Cancer Program. Additionally, the UH
Seidman Cancer Center at Southwest
General is a community-based location
of University Hospitals (UH) Seidman
Cancer Center, which is part of the Case
Comprehensive Cancer Center and one
of only a select group of centers in the
country to have been designated as a
Comprehensive Cancer Center by the
National Cancer Institute (NCI). This
distinction recognizes development and
use of the most effective methods of early
detection, treatment and prevention
of cancer, including clinical trials
and advanced treatments. The UH
Seidman Cancer Center at Southwest
General is made possible through
Southwest General’s partnering
agreement with University Hospitals.
36
Volunteer Services
Volunteers supplement the services of
the Hospital staff and provide additional
personalized service for patients in many
areas. Most volunteers donate three to
four hours of service each week in a variety of areas, both inside and outside the
hospital. Volunteer placement is based
on the requests of the applicant, hospital
needs and the discretion of the interviewer. To learn more about volunteering or to receive an application, contact
Volunteer Services at 440-816-8950,
or log on to the hospital website at
www.swgeneral.com. For hospice volunteer opportunities, call 440-816-5040.
Wound Care Center
Southwest General’s Wound Care
Center specializes in caring for patients
who have chronic wounds that are
slow to heal or resistant to healing with
conventional treatment. These types of
wounds can result in a variety of health
risks, including loss of limbs and lifethreatening infections. The Wound Care
Center features a team of experienced
clinical professionals who offer a
comprehensive approach to treatment.
Team members focus on the individual
needs of each patient and provide the
latest treatment techniques to help
heal wounds, prevent recurrence when
possible, and improve the quality of life
for patients. The Wound Center hours
of operation are 8 a.m.-4:30 p.m.
Monday through Friday. The phone
number is 440-816-4100.
Southwest General
Medical Group, Inc. (SGMG)
Southwest General Medical Group,
Inc. is a multi-specialty physician
practice featuring both primary care
and specialty care physician practices.
Our physicians maintain privileges at
Southwest General and are dedicated
to providing patients with the highest
quality medical care. The group features
board-certified specialists and skilled
physicians with years of experience in
caring for patients. Southwest General
Medical Group physicians work closely
with patients to ensure optimum health
and wellness by focusing on prevention
and early detection of disease as well
as management of chronic illnesses.
They offer a combination of personal
attention, advanced technology and
compassionate, state-of-the-art medical
care in:
n Behavioral Health
n Cardiovascular Medicine
n Family Medicine
n General Surgery
n Internal Medicine
n Midwifery Services
n Oncology/Hematology
n Pain Management
n Rheumatology
n Women’s Health
(Obstetrics & Gynecology)
Behavioral Health
Our physicians offer access to inpatient
care at Southwest General’s Main Campus
as well as outpatient services at the
hospital or at any of its conveniently
located facilities in Berea, Brunswick,
Medina, Middleburg Heights, North
Royalton or Strongsville.
Southwest General Medical Group, Inc.
7215 Old Oak Blvd., Suite A-310
Middleburg Heights, OH 44131
PH: 440-816-2820
18051 Jefferson Park, #106
PH: 440-816-5790
Cardiovascular Medicine
970 East Washington Street
South Bldg., Suite 2-E
Medina, OH 44256
PH: 330-722-8707
Family Medicine – Berea
1350 Bagley Road
Berea, OH 44017
PH: 440-816-5188
Family Medicine –Brunswick
4065 Center Road, Suite 216
Brunswick, OH 44212
PH: 330-558-0070
Family Medicine – Strongsville
18181 Pearl Road, Suite B-202
Strongsville, OH 44136
PH: 440-816-4965
General Surgery – Middleburg Heights
37
Southwest General
Medical Group, Inc. (SGMG)
Internal Medicine – Middleburg Heights Women’s Health – Brunswick
7215 Old Oak Blvd, Suite A-416
PH: 440-816-5220
4065 Center Road, Suite 216
Brunswick, OH 44212
PH: 330-558-0090
Internal Medicine –Strongsville
Women’s Health – Middleburg Heights
Midwifery Services
Women’s Health– North Royalton
Oncology/Hematology
Women’s Health – Strongsville
18181 Pearl Road, Suite A-206
PH: 440-816-5220
7171 Royalton Road, Suite 201
North Royalton, OH 44133
PH: 440-816-2840
Seidman Cancer Center
18697 Bagley Road
PH: 440-816-6051
7255 Old Oak Blvd., Suite C-202
PH: 440-816-5390
7171 Royalton Road, Suite 201
North Royalton, OH 44133
PH: 440-816-2880
18181 Pearl Road, Suite B-206
PH: 440-816-4930
Pain Management
7255 Old Oak Blvd., Suite C-305
PH: 440-816-2850
Rheumatology
7215 Old Oak Blvd., Suite A-416
PH: 440-816-2690
38
For more information about the services
and physicians of SGMG, go to
www.swmedgroup.com or call
Health Connection at 440-816-5050.
Immanuel Kant 1724-1804
Rx
Science is organized knowledge.
Wisdom is organized life.
Learn How to Manage Medications
Managing Your
Medications
Keep track of all medications you are prescribed while in the hospital.
The best way to avoid medication errors is by keeping
up-to-date records of all the medications, supplements,
and herbs that you take and sharing that information with
any doctors you visit. If you are hospitalized, you will be
asked to list all the medications you are taking—including
prescription medications, over-the-counter drugs, and
vitamin/herbal supplements.
Double Check!
Be sure that all of your doctors know what medications
you have been taking. They also need to be aware of any
allergies you may have. And whenever any of your doctors
prescribes new medications, be sure to ask:
n Which of my original medications/supplements
should I still be taking?
n Which of my original medications/supplements
should I no longer take?
n Will any new medications I am being prescribed
interfere with my original medications/supplements?
n What side effects do I need to be aware of ?
n Who should I call if I have questions or problems
with my medications?
Rx for Less
The Partnership for Prescription Assistance helps
qualifying patients who don’t have prescription
medication coverage get the medicines
they need. Many medicines are
available for free or are nearly
free. To find out more,
go to www.pparx.org
or call 888-477-2669.
CHECK IT OUT!
Use this checklist to be
sure you understand
what your medicines
are and why they are
being prescribed:
4 What are the brand
and generic names
|of the medicine?
4 Why do I need to take
this medicine?
4 What dose will I be
taking? How often,
and for how long?
4 What are the possible
side effects?
4 Can I take this
medicine while
taking my other
medications and/or
dietary supplements?
4 Are there any foods,
drinks, or activities
that I should avoid
while taking this
medicine?
39
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40

Hospital Services - Southwest General Health Center

Transcription

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