Create. Participate. Innovate.

Create. Participate. Innovate.
SUSTAINABILITY REPORT 2013
P. 2 SUARA KEY POINTS SUARA COOPERATIVA
SUARA KEY POINTS
2013
At 31/12/2013
203
45,930
1,653,366
17
861
3,171
92%
26,497
59,995,000 €
12,831,000 €
Services managed
Hours of home care service
Members
Female workforce
Turnover
People attended
Counties
Jobs
Hours of training
Equity
This report includes the activity of Suara Serveis SCCL from 1 January to 31
December 2013, as well as its participation in other companies:
• Collaborating partner of Garbet EI, SCCL
• Collaborating partner of Pla de Martís, SCCL (home for the elderly)
• 50% participation of Suara Cooperativa in:
- Suara-Fundació Surt UTE CIRD (Barcelona)
- Suara-Fundació IReS UTE Font de la Pólvora (Girona)
- Suara-Clanser UTE (SAD Lleida)
SUSTAINABILITY REPORT 2013 GREETINGS P. 3
GREETINGS
You're holding in your hands the Suara sustainability report, a summary of the work
carried out by our cooperative in 2013 in terms of finance, society and the environment.
We're still immersed in an adverse economic and social situation at a time with more
questions than answers, making us, the 3,171 Suara professionals, work with even
greater determination and diligence to build a better future. 2013 was a year of growth
for the cooperative thanks to the effort of our whole team and the trust of our clients,
while maintaining a commitment to the people we attend.
The changes made to our organisational model implemented in 2012 have begun to
bear fruit. Because, at Suara, we believe in people and in their immense potential to
create new projects and build a more prosperous future together, both for the people
we attend to and for the professionals themselves.
We feel more like a cooperative than ever, with 861 members that actively and
democratically participate in an enterprise like ours, at a time when hard work of
all these people is essential to ensure the sustainability of our joint project; without
forgetting that each individual helps to build a future within Suara.
This participative model means we can apply innovation throughout our whole
cooperative, through all the different jobs and all the different professional profiles.
Because we all have a lot to contribute, alongside our spirit of continual improvement,
to provide a service that gets better every day and that's tailored to the needs of society.
We do all of this and will continue to do so without losing sight of Suara's values (the
rudder that sets the course for our daily work) and side by side with other organisations,
projects and people to weave our way towards a stronger collective future.
Montserrat Pujol - Miquel Moré - Núria Coma
Suara's Permanent Board of Directors
P. 4 THE ROLE OF A NETWORK ORGANISATION SUARA COOPERATIVA
THE ROLE
of a network organisation
Suara's organisational model is based on a network
approach to ensure efficient solutions tailored to all
kinds of needs. Each of the direct care services forms
the core of our activity and is directly supported by
each of the cooperative's areas.
As a cooperative enterprise, the Members' General
Assembly is the main decision-making body. The
Board of Directors, made up of nine members,
represents the interests of the Assembly in the
organisation's everyday work and also deals with
Suara's General Management.
SUSTAINABILITY REPORT 2013 THE ROLE OF A NETWORK ORGANISATION P. 5
P. 6 THE ROLE OF A NETWORK ORGANISATION SUARA COOPERATIVA
LINES THAT GUIDE US
SUARA'S MISSION
Suara's mission focuses on attending to people, finding solutions
to help them improve their quality of life via a cooperative model
based on democratic management, being close to people and
socially responsible.
SUARA'S VALUES
• Close
• Socially responsible
• Democratic
• Innovative
ALL SUARA'S PROFESSIONALS
CAN DRIVE INNOVATION GROUPS
AND PLAY AN ACTIVE PART IN
THEM. 10 WERE SET UP IN 2013
THE WORKING GROUPS DISCUSS
SUARA'S POLICIES AND THEIR
PRACTICAL APPLICATION
ON A DAY-TO-DAY BASIS
SUARA TRAVELS ON THE
IMAGINE EXPRESS, THE
TRAIN FOR INNOVATION
AND ENTREPRENEURSHIP,
COINCIDING WITH BARCELONA'S
MOBILE WORLD CONGRESS
SUSTAINABILITY REPORT 2013 THE ROLE OF A NETWORK ORGANISATION P. 7
QUALITY
Providing first-class services is one of Suara's priorities,
with quality certificates guaranteeing its process of
continual improvement through the ISO 9001:2008
regulations.
Thanks to this principle of continual improvement, in
2013 three more products were certified:
1
2
3
4
5
6
7
8
9
10
11
Home care service
Residential centres for educational action
Nursery schools
Day centres for the elderly
Residential services for the homeless
Open centres for children and young people
Assisted homes for the elderly
Adult schools
Drop-in centres*
Assessment resources for drop-in centres*
Child abuse assessment team for children and
teenagers from 0 to 18 years of age**
*new in 2013
EVERY YEAR VISITS ARE ORGANISED TO GET
TO KNOW THE EXPERIENCES OF OTHER
COUNTRIES AND PROJECTS. THE
NATIONAL CARE ADVISORY AND CHANCE
UK, IN LONDON, ARE JUST A COUPLE
OF EXAMPLES
SUARA HAS OPENED WE'RE COMMITTED TO INTERNAL
ITS FIRST OFFICE IN QUALITY AUDITS: 15 PEOPLE
MADRID AND MOVED HAVE ALREADY BEEN TRAINED
ITS GARROTXA
OFFICE TO OLOT
P. 8 CLOSE TO OUR CLIENTS SUARA COOPERATIVA
CLOSE
to our clients
Suara's clients are mainly public
administrations, as well as
foundations, private organisations
and individual clients, all of whom
appreciate the management of the
services provided by the cooperative.
In 2013, our clients' degree of
satisfaction was 8 out of 10.
Apart from an annual review, Suara also carries out a
regular follow-up survey with its clients in order to adapt
its services to the specific demands of each one.
SUARA'S PORTFOLIO NOW
INCLUDES THE HOME CARE
SERVICES OF HOSPITALET
DE LLOBREGAT, RIPOLLET,
PLA DE L'ESTANY AND
THE ALT EMPORDÀ, AS
WELL AS FOUR NEW
DISTRICTS IN BARCELONA
THE CAN TAI CENTRE IN SANT
GREGORI (DGAIA) HAS EXPANDED
SUARA'S SERVICES IN RESIDENTIAL
CENTRES FOR EDUCATIONAL ACTION,
SUPPORTING 10 ADOLESCENTS
TO BECOME INDEPENDENT
WE'VE STARTED TO
MANAGE BARCELONA CITY
COUNCIL'S EMERGENCY
CENTRE FOR THE
HOMELESS IN SARRIÀ
SUSTAINABILITY REPORT 2013 CLOSE TO OUR CLIENTS P. 9
PUBLIC AND PRIVATE CLIENTS
TOWN COUNCILS OF CATALONIA
Abrera (Baix Llobregat)
Alella (Maresme)
Ametlla del Vallès, l’ (Vallès Oriental)
Arbúcies (Selva)
Badalona (Barcelonès)
Banyoles (Pla de l’Estany)
Barcelona (Barcelonès)
Besalú (Garrotxa)
Blanes (Selva)
Camós (Pla de l’Estany)
Canet de Mar (Maresme)
Castellar del Vallès (Vallès Occidental)
El Papiol (Baix Llobregat)
Figaró-Montmany (Vallès Oriental)
Figueres (Alt Empordà)
Garriga (Vallès Oriental)
Girona (Gironès)
Hospitalet de Llobregat, l’ (Barcelonès)
Jonquera, la (Alt Empordà)
Lleida (Segrià)
Manlleu (Osona)
Manresa (Bages)
Molins de Rei (Baix Llobregat)
Mollet del Vallès (Vallès Oriental)
Olesa de Montserrat (Baix Llobregat)
Olot (Garrotxa)
Palafrugell (Baix Empordà)
Pals (Baix Empordà)
Pineda de Mar (Maresme)
Ripollet (Vallès Occidental)
Rubí (Vallès Occidental)
Sant Boi de Llobregat (Baix Llobregat)
Sant Cugat del Vallès (Vallès Occidental)
Sant Feliu de Guíxols (Baix Empordà)
Sant Jaume de Llierca (Garrotxa)
Sant Quirze del Vallès (Vallès Occidental)
Sant Vicenç dels Horts (Baix Llobregat)
Santa Coloma de Gramenet (Barcelonès)
Santa Cristina d’Aro (Baix Empordà)
Teià (Maresme)
Terrassa (Vallès Occidental)
Torroella de Montgrí (Baix Empordà)
Vallirana (Baix Llobregat)
Vidreres (Selva)
COUNTY COUNCILS
Alt Empordà
Baix Empordà
Pla de l’Estany
(starting in 2014)
CONSORTIUMS
Consortium of the district of La Mina
Consortium of Social Services of Barcelona
PROVINCIAL COUNCILS
Barcelona
Girona
CATALAN GOVERNMENT
Department of Social Welfare and Family
·Directorate General of Assistance to Children and Adolescents (DGAIA)
·Catalan Institute of Assistance and Social
Services (ICASS)
Justice Department
PRIVATE CLIENTS
Càritas
CECAS
Cooperativa Obrera de Viviendas - COV
FASI
Acidh Foundation
Alzheimer Foundation
Catalunya - La Pedrera Foundation
CEL Foundation
Funamment Foundation
Futbol Club Barcelona Foundation
Habitatges Socials Foundation
Quatre Vents Foundation
Germanetes de l'Assumpció
Sant Miquel Parish
Santa Engràcia Parish
Sant Pere Claver - Health Foundation
...and other private clients.
P. 10 TEXTURES THAT CREATE MUTUAL UNDERSTANDING SUARA COOPERATIVA
TEXTURES
that create mutual understanding
3,171
COLLABORATORS
Collaborative work
is promoted with
different organisations.
The volunteers of the VAS
Association provide services
in 23 Suara centres.
PROFESSIONALS
A top quality team actively
committed to their
place of work.
861
MEMBERS
The soul of the
cooperative enterprise,
growing by 3%
compared with 2012.
70
45,930
CLIENTS
Public administrations and
organisations as well as
private clients, all counting
on Suara to meet their care
requirements.
PEOPLE ATTENDED
At the heart of Suara's work,
benefitting from services in
line with their needs.
SUPPLIERS
We aim for responsible
and environmentally
friendly purchases,
reviewing the portfolio
to adjust our criteria.
Suppliers such as Icària
Iniciatives Socials
have joined us.
COOPERATIVE PARTNERS
Active participation with the
@EmprenSocial programme
of the Catalan Regional
Government
SECTORAL SPHERE
Member of the Catalan
Health and Social
Consortium (CSC).
SUARA’S ‘UN, DOS,
COOP’ PROGRAMME
PROMOTES
COOPERATIVE
VALUES IN SCHOOLS
ACROSS CATALONIA
(WWW.UNDOSCOOP.CAT)
SUARA AND
GARBET EXCHANGE
BUSINESS MODEL
EXPERIENCES
WITH THE ITALIAN
COOPERATIVE
FORMULA SERVIZI
LOCAL SPHERE
Committed to working with
local resources close to each
of the services. In 2013, we
hired catering services for the
Baldufes and La Balca nursery
schools from the company
Idilium which, moreover, uses
organic products.
SUARA HAS JOINED
CLUB CRÉIXER TO
PROMOTE SOCIALLY
RESPONSIBLE
PURCHASES
A COLLABORATION AGREEMENT
HAS BEEN SIGNED WITH THE
PHARMACEUTICAL BANK TO
HELP THE MOST DISADVANTAGED
ACCESS MEDICINES
SUSTAINABILITY REPORT 2013 THE MANY FACES OF A QUALITY SERVICE P. 11
THE MANY FACES
of a quality service
HEALTH, PROMOTING INDEPENDENCE
AND ATTENDING TO DEPENDENT PEOPLE
Services provided in 2013. In some cases not
all the data are available as these are handled
directly by the client. Data are not included for
services started in 2014.
HOME CARE, PERSONAL CARE AND CLEANING
People who work in more than one service
are only counted once. Some services are not
calculated by the number of places.
DAY CENTRES FOR THE ELDERLY
15,193
1,653,366 1,959
people attended hours of service
236
people attended
182
places
364
professionals members
57
27
professionals members
PEOPLE WITH DISABILITIES (CDIAP)
464
people attended
13,384
10
8
hours of service professionals members
RESIDENTIAL SERVICES FOR THE ELDERLY
154
people attended
175
places
56
14
16
7
7
4
professionals members
SHELTERED HOUSING
117
people attended
113
places
professionals members
THERAPEUTIC COMMUNITY
354
people attended
90
places
professionals members
INNOVATIVE PROJECT: 'DEIXA'T CUIDAR'
(LET YOURSELF BE LOOKED AFTER)
751
people attended
1
professionals
1
members
P. 12 THE MANY FACES OF A QUALITY SERVICE SUARA COOPERATIVA
ENCOURAGEMENT,
ANIMATION AND
PARTICIPATION
EDUCATION
NURSERY SCHOOLS
2,235
people attended
2,246
places
ACTIVITY CENTRES
209
professionals
151
members
ADULT EDUCATION
880
people attended
1,366
places
1,281
people attended
6
professionals
3
members
ANIMATION AND PARTICIPATION SERVICES
34
2
4
2
professionals
members
8,978
people attended
8
professionals
2
members
TRAINING AREAS
47
people attended
109
places
professionals
SHARED SCHOOLING UNIT (UEC)
12
people attended
12
places
3
professionals
EMPLOYMENT AND WORK
members
JOB SUPPORT
0
members
1,577
people attended
875
places
10
7
professionals members
Through mutual cooperation, some of these projects have
been passed on to the Intermedia Foundation and to Connecta
Cooperativa, promoted by Suara, among others.
GARBET COOPERATIVA D'INSERCIÓ
(INCLUSION COOPERATIVE)
36%
success rate
134
professionals
29
members
SUSTAINABILITY REPORT 2013 THE MANY FACES OF A QUALITY SERVICE P. 13
SOCIAL SERVICES
FAMILY CARE
309
people attended
VISITING AREA FOR CHILDREN AND TEENAGERS (EVIA)
349
places
34
professionals
19
members
7,556
visits
4
SPECIALISED ACCOMPANIMENT FOR SUPERVISED
AND FORMALLY SUPERVISED YOUNG PEOPLE
DROP-IN CENTRES
9
176
people attended
9
places
1
professionals
1
members
ATTENTION FOR WOMEN
643
people attended
9
people attended
1
24
professionals members
15
places
persones ateses
people attended
970
places
places
25
professionals
18
members
11
professionals
24
places
7
professionals
4
members
FLATS FOR YOUNG PEOPLE (AGED OVER 18)
10
members
OPEN CENTRES
1,503
20
FLATS FOR YOUNG PEOPLE (AGED 16-18)
HOME FOR PEOPLE AFFECTED BY HIV
20
people attended
1
professionals members
22
people attended
21
places
1
professionals
1
members
LIMITED STAY RESIDENTIAL SERVICES
77
professionals
22
members
3,280
people attended
279
places
58
professionals
26
members
RESIDENTIAL CENTRES OF EDUCATIONAL ACTION (CRAE)
ADVICE FOR SOCIAL SERVICES
75
Advice for families, advice for municipalities on issues
related to the open centre, psychological counselling.
people attended
83
places
76
professionals
58
members
HALFWAY HOUSES
23
people attended
27
places
INNOVATIVE PROJECT: REFERENTS
3
professionals
1
members
11
people attended
10
places
2
professionals
2
members
P. 14 FOR PEOPLE, RESPONSIBLE SOLUTIONS SUARA COOPERATIVA
FOR PEOPLE,
responsible solutions
FIRST CLASS PROFESSIONALS
JOBS
WORK MEMBERS
The number of jobs grew by 65% in 2013 with the
introduction of new projects. 36% of our professionals
are aged between 25 and 39.
The cooperative model guarantees the participation of professionals
in the company's decision-making. In 2013, the number of members
increased to 861.
3,171
professionals
36%
Members attend the cooperative's assemblies and other areas of
participation (attendance of 699 members). The examples with
the highest involvement are service routes (163 people), Espais
de Contrapunt (Counterpoint Areas, 87 people) and visits to the
Mondragón Cooperative Corporation (51 people).
between 25 and 39
EQUAL OPPORTUNITIES
Equal conditions and opportunities for men and women
are guaranteed at Suara, where women are clearly the
dominant presence.
92%
women
8%
men
2013 also saw the implementation of the programme Posa't a la seva pell
(put yourself in their shoes), in which 19 members were able to work for
two days in other job positions in the cooperative.
861
members
The women in Suara also make up...
...89% of the members
...67% of the Board of Directors
...76% of the management team
...87% of the service heads/coordinators
THE NETWORK OF SCIENCE AND
TECHNOLOGY PARKS OF CATALONIA
AND THE BARCELONA TOWN COUNCIL
HAVE RECOGNISED SUARA AS AN
ENTERPRISE WITH 'FEM TALENT'
VALUES TO PROMOTE EQUALITY
THE 'FORMA'T' PLAN
SUBSIDISES CAREER
PLANS AND OFFICIAL
QUALIFICATIONS FOR
SUARA MEMBERS
SUARA APPEARS AS AN
EXAMPLE IN THE BOOK
'SUSTAINABILITY: THE NEW
DRIVING FORCE OF INNOVATION.
NEW CASES OF CATALAN
SMES', PUBLISHED BY THE UOC
SUSTAINABILITY REPORT 2013 FOR PEOPLE, RESPONSIBLE SOLUTIONS
P. 15
WORK-LIFE BALANCE
TRAINING
Suara is committed to a work-life balance, believing
it encourages commitment among professionals,
ensures a high degree of job satisfaction, retains
talent, boosts productivity and reduces absenteeism
and psycho-social risk.
Suara's team of professionals received 26,497 hours of training in 2013.
There was a high level of participation and a positive assessment of
training in basic IT and basic English. In the corporate sphere, new
training was included in 2013 for members to help them recruit more
members for the cooperative, welcomed and ranked highly by the
participants.
1.54%
unpaid leave
1.29%
maternity leave
STABILITY
Job security in Suara is clearly demonstrated through
members joining the cooperative. In 2013, 60.18% of
the professionals had permanent contracts or were
members
60.18%
26,497
hours of training
PROFESSIONAL WORK EXPERIENCE
Suara helps prepare the professionals of the future through work
experience for students. In 2013, 280 work experience agreements
were signed with the following universities:
280
work experience agreements
permanent contracts or members
- University School of Health and Sport (EUSES)
- Autonomous University of Barcelona (UAB)
- University of Barcelona (UB)
- University of Girona (UdG)
- University of Vic (UVic)
- Open University of Catalonia (UOC)
- Ramon Llull University (URL)
- Rovira i Virgili University (URV)
In addition to universities, Suara has also taken out collaborative
training agreements with various councils, academies, institutes and
training centres.
THE MEMBER PARTICIPATION PLAN
CONTAINS ACTIONS SUCH AS ROUTES TO
GET TO KNOW THE SERVICES, AREAS FOR
TRAINING AND PREPARATION FOR THE
ASSEMBLY AND VISITS TO MONDRAGÓN
WE PROMOTE THE PROGRAMME
'PUT YOURSELF IN THEIR SHOES' SO
THAT MEMBERS CAN GET TO KNOW,
FOR TWO DAYS, A DIFFERENT JOB
POSITION IN THE COOPERATIVE
P. 16 OUR CHOICE: TO PARTICIPATE IN AND FORM PART OF SOCIETY SUARA COOPERATIVA
OUR CHOICE:
to participate in and form part of society
PUBLIC PROMOTION
In 2013 the general, local and specialised media
published a total of 55 pieces in which Suara was
mentioned. Some that stand out are the reports on
cooperativism as a successful, crisis-resistant business
model. Other important events were the conference
Weaving relations, the awarding of the Fem Talent
Prizes and those of the Catalan Association of
Journalists, the growth in jobs and turnover, a report
on Catalan Television about the future of the "Third
Sector" and the first steps in the programme Un, dos,
coop, among others.
In 2013 Suara also raised its profile through actively
organising, attending and participating in conferences
and seminars. The first seminar on early childhood
education, Weaving relations, was held in Sant
Feliu de Guíxols and Suara also co-organised and
sponsored the Social Impact Investment Forum at
ESADE. Other examples of participation include the
4th Congress of the Social Third Sector of Catalonia
(with talks, experiences and visits to the services),
attendance at MedESS (the first social and solidarity
economy meeting of the Mediterranean, in Tunis),
the Housing First conference (held in Berlin by the
European Observatory on Homelessness), and the
International Social Work Conference (Deusto).
In 2013 Suara's website received an average of
52,000 monthly visits. Suara's social networks also
consolidated their presence with a notable increase in
Facebook followers (800) and Twitter followers (1,700)
and more publications on the corporate blog (20
articles).
SUSTAINABILITY REPORT 2013 OUR CHOICE: TO PARTICIPATE IN AND FORM PART OF SOCIETY
P. 17
COLLABORATIVE WORK
Clanser. Joint venture with Suara to provide home care on behalf
of Lleida Town Council.
Connecta Cooperativa. A grade two cooperative set up by the Sant
Gervasi School and Suara to carry out training.
Intermedia Foundation. Promoted by the Surt Foundation, the
IReS Foundation and Suara Cooperativa to act as an employment
agency.
IReS Foundation. Joint venture with Suara to manage the Font de
la Pólvora Day Centre in Girona.
Suplá. Agreement with Suara for projects involving very young
children.
Surt Foundation. Joint venture with Suara for the CIRD Project
from Barcelona City Council.
VAS Association (Socio-educational Action Volunteers).
Promoting social volunteering.
•
•
•
•
•
•
•
Suara is strongly committed to working with other
organisations and projects in order to weave links together:
‘WEAVING
RELATIONS’, FIRST
SEMINAR ON
EARLY CHILDHOOD
EDUCATION BY
SUARA, WITH THE
DANISH EDUCATOR
CLAUS JENSEN
THE CATALAN ASSOCIATION OF
JOURNALISTS HAS AWARDED
SUARA THE PRIZE FOR BEST
INTERNAL COMMUNICATION
STRATEGY IN THE 5TH EDITION
OF THE PRESS OFFICE PRIZES
ACTIVE
PARTICIPATION
IN COBOI, THE
ENTREPRENEURSHIP
AND SOCIAL
ECONOMY
PROGRAMME
IN SANT BOI DE
LLOBREGAT
SUARA ORGANISES
AND SPONSORS
THE SOCIAL IMPACT
INVESTMENT FORUM
FOR INNOVATIVE
AND SUSTAINABLE
PROJECTS,
TOGETHER WITH
ESADE AND SHIP2B,
AMONG OTHERS
P. 18 OUR CHOICE: TO PARTICIPATE IN AND FORM PART OF SOCIETY SUARA COOPERATIVA
INVOLVEMENT
In order to reinforce networking with other social agents, Suara
Cooperativa also forms part of different business and sectoral
platforms.
It's a member of Clade Cooperative Business Group, made up of
the following social economy companies:
ACTIVE PARTICIPATION IN THE 4TH CONGRESS
OF THE SOCIAL THIRD SECTOR OF CATALONIA
WITH TALKS, EXPERIENCES AND VISITS TO
THE SERVICES, AMONG OTHERS ACTIVITIES
It also plays an active role in the following platforms:
• Aposta. Cooperative Business School
• Business with Social Value
• Catalan Entities of Social Action (ECAS)
• Citizen Agreement for an Inclusive Barcelona
• Club Créixer
• CoBoi, entrepreneurship and social economy in Sant Boi de
Llobregat
• Children’s Platform of Catalonia (PINCAT) of the Board of
Entities of the Social Third Sector of Catalonia
• Confederation of Business Associations from the Social
Third Sector to Attend the People of Catalonia
• Consortium of Health and Social Affairs of Catalonia (CSC)
• Council of Cooperatives. Catalan Government
• Coop57. Ethical and Socially Responsible Financial
Services
• Diversity Charter
• @EmprenSocial programme. Catalan Government
• ESADE-Partners
• Federation of Employment Support Companies of Catalonia
(FEICAT)
• Federation of Employment Cooperatives of Catalonia
• Federation of Entities with Projects and Assisted
Apartments (FEPA)
• Federation of Entities of Care and Education for Young
Children and Teenagers (FEDAIA)
• Fiare Ethical Banking
• Girona Council of Social Cohesion and Services
• Human Factor Foundation
• Kid's Cluster
• Municipal Council of Social Welfare. Barcelona City Council
• Oinarri. Society of Reciprocal Guarantee for the Social
Economy
• Pharmaceutical Bank
• Rethinking Social Policies Group
• Spanish Confederation of Social Economy Businesses
SUSTAINABILITY REPORT 2013 FOR THE ENVIRONMENT, LOOKING FROM THE PRESENT TO THE FUTURE P. 19
FOR THE ORGANISATION:
a sustainable economy
The balance sheet and profit and loss account correspond to Suara Serveis SCCL, including 100% of the joint venture managed
by Pis Noguerola (Lleida), 100% of the joint venture managed by the Gràcia Day Centre in Sabadell, 50% of the joint venture
managed by the Font de la Pólvora Day Centre (Girona), 50% of the joint venture managed by the Baix Empordà Home Care
Service, 50% of the joint venture managed by the Lleida Home Care Service and 50% of the joint venture managed by the
Information and Resources Centre for Women (CIRD) of Barcelona City Council.
BALANCE SHEET
ASSETS
LIABILITIES
At 31 December 2013, the non-current assets on the
balance sheet totalled 10,888,000 euros. In 2013, the
main investments made by the cooperative were
allocated to setting up new facilities for two centres,
the Residential Centre of Educational Action Fluvià in
Olot and the Drop-in Centre/Foster Centre in Amposta.
At 31 December 2013, there was a considerable increase
in current assets compared with the previous year,
caused mainly by the rise in the debit balance and above
all due to the increase in turnover in comparison with
the previous year.
At 31 December 2013, equity had increased by 670,000
euros compared with the previous year, reaching
12,831,000. This is due mainly to the increase in
contributions from members, the increase in reserves
to reinvest surpluses, and profit from the year.
Debts with credit institutions basically correspond to
financing for the investments made. At 31 December
2013, the Cooperative Education, Training, and
Promotion Fund (FEPC) totalled over 1,505,000 euros,
resulting from the agreement of members to allocate
part of the profit to these funds.
Euros
Euros
7,499,000
12,459,000
Cash and
Trade debtors and
banks, short- other accounts
term
receivable
5,314,000 5,574,000
15,569,000
5,640,000
8,132,000
1,505,000
Financial
Fixed assets
investments
Net worth
Long-term
debts
Short-term
debts
Education and
promotion
fund
P. 20 FOR THE ORGANISATION: A SUSTAINABLE ECONOMY SUARA COOPERATIVA
THE ACCOUNTS AUDIT CARRIED
OUT BY AUDIAXIS HAS ENDORSED
SUARA'S FINANCIAL MANAGEMENT:
"IN ALL SIGNIFICANT ASPECTS, THE
ACCOUNTS EXPRESS A TRUE AND FAIR
VIEW OF THE EQUITY AND FINANCIAL
SITUATION OF SUARA SERVEIS
SCCL AT 31 DECEMBER 2013"
SUARA HAS DEPOSITS
IN CURRENT ACCOUNTS
OF ETHICAL AND
COOPERATIVE BANKS
THE MAIN INVESTMENTS
MADE IN 2013 WERE USED
TO SET UP NEW FACILITIES
IN THE RESIDENTIAL CENTRE
OF EDUCATIONAL ACTION
FLUVIÀ IN OLOT AND THE
DROP-IN CENTRE/FOSTER
CENTRE IN AMPOSTA
EQUITY AND FINANCIAL
STRUCTURE
TURNOVER
BY ACTIVITY
At 31 December 2013, the balance sheet of Suara
Serveis SCCL was financially strong, solid and
solvent. At the same date the working capital totalled
11,450,000 euros, almost the same as the previous year.
Approximately 57% of the income comes from health
services, promotion of personal autonomy and
care for dependant persons. Of this income, 84%
corresponds to home care services (SAD). In terms
of education, which accounts for 18% of Suara's
total income, 94% corresponds to income from the
management of nursery schools.
ASSETS
LIABILITIES
Euros
Non-current
Current
10,888,000
19,958,000
22,338,000
8,508,000
57%
18%
22%
1%
2%
Health,
promotion
of personal
autonomy
and care for
dependant
persons
Education
Social
services
Encouragement
and citizen
participation
Other
SUSTAINABILITY REPORT 2013 FOR THE ENVIRONMENT, LOOKING FROM THE PRESENT TO THE FUTURE P. 21
PROFIT AND LOSS
ACCOUNT
AGGREGATE TURNOVER OF THE COMPANIES IN WHICH
SUARA HAS A HOLDING
The turnover includes Suara Serveis SCCL, Garbet
Garbet EI SCCL, Residència Pla de Martís SCCL, and
Garbet Bugaderia SL. In spite of the current economic
and financial situation, in 2013 a significant increase
in the volume of sales was achieved in comparison
with the previous year. If we compare the increase
in turnover with that of 2008, the growth is equal to
108%.
BREAKDOWN OF INCOME
The main source of income for Suara Serveis SCCL is the
provision of services, accounting for 98.3% of the total.
98,3%
59,995,000
Euros
51,272,000
47,601,000
41,294,000
35,904,000
28,890,000
2008
2009
2010
2011
2012
2013
BREAKDOWN OF EXPENDITURE
Almost 84% of the expenditure in 2013 corresponds to
personnel costs. Practically all the rest corresponds to
purchases and services received.
1,7%
83,7%
11,8%
2,4%
1,5%
0,7%
Other
income
Personnel
costs
Other
operating
costs
Provisions
Depreciation
of fixed assets
Financial
costs
P. 22 FOR THE ORGANISATION: A SUSTAINABLE ECONOMY SUARA COOPERATIVA
FOR THE ENVIRONMENT,
looking from the present to the future
Suara's commitment to respect for the environment
helps to reduce energy consumption year after year.
The Resources Efficiency Guide is applied to all the
centres where the cooperative provides a service,
helping to make this possible through good practices
in relation to mobility, energy consumption and
waste management.
MOBILITY
Remote work is promoted in order to
reduce travel, with a growing use of videoconferences for meetings. Suara is also
committed to the use of public transport
and shared vehicles, as well as other
measures.
Consequently, in 2013 fuel consumption
and kilometres travelled were reduced
even further, thereby also reducing CO2
emissions.
Kilometres
travelled
Litres of fuel
consumed
Kilos of CO2
emitted
Electricity
consumption (kW)
199,472.01
11,319.70
27,234.50
111,348
32,179.63
131,917
2013
2012
243,384.81
14,164.15
SUSTAINABILITY REPORT 2013 FOR THE ENVIRONMENT, LOOKING FROM THE PRESENT TO THE FUTURE P. 23
WASTE
MANAGEMENT
ENERGY
CONSUMPTION
All the offices and services managed by
Suara are committed to reducing waste and
preventing contamination, despite the fact
that care services for people generate a very
low environmental impact.
Electricity consumption fell by an average
of 21% at the Suara offices thanks to the
promotion of responsible consumption.
Some examples of these practices are
separated waste collection and the use of
recycled material in the centres' activities.
At Suara's nursery schools, for example, we
promote the use of the 'basket of treasures'
and a heuristic game in which children
experiment with discarded objects and
materials.
CONDENSER UNITS HAVE BEEN
INSTALLED AT THE CORPORATE
HEADQUARTERS TO ELIMINATE
THE SURCHARGE OCCURRING
DUE TO REACTIVE ELECTRICITY
From the same Resources Efficiency
Guide, Suara also practices rational water
consumption (not very high in social
assistance services) and applies a policy to
reduce paper consumption.
THE 'HUMANA PUEBLO A PUEBLO'
FOUNDATION HAS AWARDED A PRIZE TO THE
PROJECT 'SCHOOL GARDEN, CONTEXT AND
COMMUNITY' AT THE AMETLLER MUNICIPAL
NURSERY SCHOOL, IN L'AMETLLA
DEL VALLÈS.
ELS PICAROLS AND
ELS BELLUGUETS
NURSERY SCHOOLS
HAVE RECEIVED
THE GREEN
SCHOOL AWARD
You can find the '2013
Sustainability Report' at
www.suara.coop
Ronda de la Universitat, 22B, 2n
08007 Barcelona
Tel. +34 93 254 76 90
[email protected]
www.suara.coop
Facebook
www.facebook.com/suaracoop
Twitter
www.twitter.com/suaracoop
LinkedIn
www.linkedin.com/company/suara-cooperativa
Blog
http://blog.suara.coop
EV000120140001
2014
www.clean-co2.com