ChileCompra Management Report 2007 Assessment

Transcription

ChileCompra Management Report
2007 Assessment
Monjitas 392 8º piso, Santiago, Chile - CP 832-0113
Telephone: (56-2) 290 4400 - Fax: (56-2) 290 4458
Page 1
2007 Assessment
Table of Contents
I. Presentation ...................................................................................... 4 a. Letter from the Director ...................................................................... 4 b. Executive Summary ............................................................................ 5 II. Public Procurement Market Operation ...................................................... 12 a. Record Amount of Trade Conducted on the Public Market during 2007 .............. 12 b. Most Business Opportunities Created Outside the Metropolitan Region .............. 15 c. A Strong Increase in Purchase Orders Emitted by Public Agencies during 2007 ..... 17 d. More Suppliers on the Public Market throughout the Country ......................... 18 e. Growing Participation of Suppliers in the Public Market ................................ 19 f. Significant Increase in Website Visitors during 2007 ..................................... 20 III. Main Progress in 2007........................................................................... 23 a. Greater Public Market Transparency ....................................................... 23 b. Growth of the ChileCompra Express Market .............................................. 26 c. Wider Public Market Access for Micro and Small Businesses ............................ 29 d. High Degree of User Satisfaction and Greater Efficiency ............................... 33 e. ChileCompra’s New Internet Platform ..................................................... 34 g. New Working Rules and Further Knowledge Regarding the Public Marketplace ..... 36 h. Training and Accreditation Activities for National Users................................ 39 i. ChileCompra Continues Advancing as an International Point of Reference .......... 43 j. Awards and Recognition ...................................................................... 44 Monjitas 392 8º piso, Santiago, Chile - CP 832-0113
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2007 Assessment
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2007 Assessment
I. Presentation
a. Letter from the Director
This was the year of
ChileCompra Express, the
e-catalogue procurement
system. Trade conducted
using this virtual store
rose from USD 200 million
in 2006 to almost USD 450
million in 2007. Behind
those impressive figures, a
long list of achievements
supports our decision to introduce this e-commerce tool
in Chile.
For example, almost 100 tendering processes have
established Framework Agreements offering public
agencies over 170,000 products and services, provided
by hundreds of suppliers from all across the country.
Each one of these agreements meets the highest
technical and commercial standards, which is very
difficult for each public agency to ensure
independently. Each one of these framework
agreements has replaced an average of 2,800 tendering
processes, significantly cutting processing costs and
taking advantage of economies of scale.
Today, our framework agreement and e-catalogue
purchasing systems are used by over 800 public
agencies, enabling us to actively support their work.
This purchasing mode has allowed ChileCompra Express
users to buy new equipment for schools, assign
emergency housing, offer private medical services for
patients of the government’s AUGE health plan, and
help public employees obtain health and life insurance,
among other valuable uses.
This e-commerce system has also generated many other
benefits for citizens and businesses. ChileCompra
Express,
the
country’s
largest
online
store,
demonstrated an intense, widespread level of activity
during 2007, and shall no doubt continue to have a
positive impact in the years to come.
This year also brought a great deal of achievements in
terms of training, technology, customer service,
labeling, business directories, and regulation, among
other services necessary to offer support for the USD $
4.5 billion traded on the Public Market.
Perhaps one of our most significant achievements has
been the creation of entrepreneurial centers in 16
different cities throughout Chile. These centers have
been especially designed to offer micro and small
businesses a local service platform with better access to
this new market.
Finally, ChileCompra was re-designed during 2007, and
a new plan was introduced: ChileCompra 2.0, which
shall probably be announced during the first months of
2008. This plan shall inaugurate a new era for the
ChileCompra system.
After a first stage of reforms, modernization and
opening of the Chilean public market, the services and
information available on this market shall now include a
greater amount of uses and, therefore, a greater
number of expected benefits, significantly increasing
the value of this market for our country.
We are confident that this new stage shall be even
more successful than the last. For this reason, we ask
for your support and that of all those interested in
making Chile a more transparent, modern and
prosperous nation.
Tomás Campero Fernández
Director of the Public Procurement and Contracting
Bureau
Santiago, January 2008.
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2007 Assessment
b. Executive Summary
Total Amount of Trade Conducted using
the ChileCompra System increased by 29%
During 2007, the total amount traded using
the ChileCompra System was more than USD
4.45 billion, a 29% increase over 2006.
The distribution of calls for tenders was
highly concentrated during the last quarter
of 2007, with 50% of all transactions
occurring between the months of September
and December:
In order to implement this e-catalogue, the
Procurement and Contracting Bureau’s
advanced Content Factory created over
30,000 files for products included in the new
agreements, and also updated approximately
10,000 files from pre-existing agreements.
Significant Participation of Micro and Small
Businesses in the Public Market
Growth of ChileCompra Express in 2007
ChileCompra Express experienced significant
growth during 2007, with over 285,400
purchase orders emitted and USD 445 million
being traded—more than twice the amount
traded using this purchasing mode during the
previous year.
Some of the main goods and services
acquired through ChileCompra Express
during 2007 include: health services, airline
tickets, meal services, office supplies and
printing supplies.
During 2007, micro and small businesses
conducted trade for over USD 1.5 billion
through ChileCompra, maintaining the
market share of 35% obtained by this sector
during 2006.
Suppliers Also, a total of 64,556 businesses placed bids
in the different public tendering processes
published on the ChileCompra website, of
which 68.7% were micro-businesses, 22.0%
were small businesses, 5.8% were mediumsized businesses and 3.4% were large
businesses.
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2007 Assessment
Suppliers Of all participating businesses, 43,964 were
awarded at least one contract during the
year, of which 65.6% were micro-businesses,
23.8% were small businesses, 6.5% were
medium-sized businesses and 4.2% were
large businesses.
, , , , 2007 Statistics
Indicator
Total Amount Traded
2007/06
Variation
Unit
2007 Total
2006 Total
USD
4,458,299,399
3,466,133,692
+28.6%
Business Opportunities Published
Through ChileCompra
Nº
450,023
459,715
-2.1%
Purchase Orders Emitted
Nº
1,491,054
1,230,424
+21.2%
445,557,057
204,885,223
+163.9%
285,400
180,653
+58.0%
Total Amount Traded Using
ChileCompra Express (E-Catalogue)
USD
Purchase Orders Emitted Through
ChileCompra Express (E-Catalogue)
Nº
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2007 Assessment
Jan 2007
Feb 2007
Mar 2007
Apr 2007
May 2007
Jun 2007
Jul 2007
Aug 2007
Sep 2007
Oct 2007
Nov 2007
Dec 2007
2007 Total
Total Amount
Traded Using
ChileCompra
System (USD)
N° of Business
Opportunities
Purchase
Orders Using
ChileCompra
System
Total Amount
Traded Using
ChileCompra
Express (USD)
Purchase
Orders Using
ChileCompra
Express
400,178,725
203,130,619
234,522,149
295,366,994
263,736,346
266,192,393
278,490,558
281,572,345
517,401,898
518,932,454
403,833,257
794,941,658
37,620
29,832
39,480
38,743
39,984
39,521
35,386
40,506
31,286
42,260
42,347
33,058
99,656
85,369
118,734
117,252
129,361
132,716
123,487
140,414
112,672
145,875
144,184
141,334
27,536,371
20,201,300
29,362,604
33,624,472
33,153,224
34,787,762
29,576,758
36,910,765
34,781,091
45,442,783
55,603,654
64,576,273
17,940
13,687
23,379
21,997
24,183
25,042
23,423
28,297
21,354
29,395
29,950
26,753
4,458,299,399
45,023
1,491,054
445,557,057
285,400
Consolidation of the Active Probity
Platform
Greater Access for Micro and Small
Businesses
In 2007, the challenge in terms of
transparency was to promote probity and
visibilize the purchasing and contracting
processes of the different public agencies
that participate in the public procurement
system.
As of December 2007, ChileCompra’s Access
Program has created 16 Entrepreneurial
Centers throughout the country, in the
following cities and municipalities: Iquique,
Antofagasta,
La
Serena,
Coquimbo,
Rancagua, Talca, Chillán, Talcahuano,
Angol, Valdivia, Villarrica, Coyhaique, Punta
Arenas and Santiago (Maipú, Peñalolén and
Santiago Centro). These fully equipped
centers provide free internet access,
training, support and services designed for
entrepreneurs to significantly improve their
chances of doing business with public
institutions.
The Active Probity Platform was designed for
this purpose, seeking to discourage and
sanction
any
irregularities
in
the
procurement processes carried out by public
agencies using the www.chilecompra.cl
website. A specialized complaint system has
been implemented, including a Transparency
Indicator Panel that allows agencies to adopt
measures
designed
to
deal
with
shortcomings in their purchasing processes
and promptly respond to any complaints
presented. This panel, up to now only for
department heads and directors of public
agencies, shall be made available to the
general public during 2008.
Also, in the framework of the Chile
Emprende Contigo presidential commitment,
acquired this year by President Michelle
Bachelet, the Public Procurement Bureau
has created a Scoring System for its users,
which allows for feedback between
procuring entities and suppliers, who may
mutually evaluate each other regarding the
tendering process in which they have both
participated.
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2007 Assessment
This year ChileCompra also announced the
creation of the Associability Platform, a
nationwide project for the promotion of
competitiveness of suppliers on the public
market. This project shall allow businesses
to engage in partnerships with other
businesses in similar fields, in order to
submit joint bids in calls for tenders
published
by
public
agencies
on
www.chilecompra.cl.
48,500 users participated in over
1,900 training activities throughout
the country
The Public Procurement Bureau offered
significant training opportunities for both
procuring entities and suppliers in the
national public market, with more than
48,500 users participating in over 1,900
activities during 2007.
These activities included diverse training
events such as the “ChileCompra Week” in
regions outside Santiago, with training for
website use, thematic workshops, e-learning
and diploma courses in supply management,
as well as direct consultancies for
government institutions regarding different
supply issues.
ChileCompra’s Recognition as an
International Point of Reference
The Public Procurement Bureau has been
recognized internationally as one of the
most successful models worldwide, which is
why several countries have based the
implementation of their own electronic
public procurement platforms on our system.
During 2007, ChileCompra had important
collaborations with the following countries:
Angola, South Africa, South Korea,
Argentina, Brazil, Colombia, Costa Rica,
Ecuador, El Salvador, Mexico, Panama, Peru,
Paraguay, and the Dominican Republic.
A number of important distinctions were also
received, such as the Award for Excellence
in Public Service (Organization of American
States, June 2007); the ExcelGob Award for
the Best Solution in Transparency of Public
Services (OAS-GEALC Network, May 2007);
and the 2006 Social Responsibility Award
(Fundación ProHumana, April 2007), among
others.
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c. Public Procurement and Contracting Bureau
The Public Procurement and Contracting
Bureau is a decentralized public service,
dependent on the Ministry of Finance and
supervised by the President of the Republic.
It was created by the Public Procurement
Law and began formal operation on August
29, 2003.
Institutional Mission
To develop policies and initiatives designed
to create transparency and added value in
the public procurement market, through
technological
tools
and
excellence
management.
2007 Strategic Objectives
1) Transparency. To promote probity and
processes of the public agencies
participating in the public procurement
system.
2) Access to the Public Procurement
Market. To facilitate competitive
participation in the Chilean public
procurement and contracting system for
all businesses and suppliers interested in
doing business with the State.
3) Efficiency. To add value to the process
of public procurement.
4) Sustainability. To direct the public
procurement system and its evolution.
Financial Resources
In 2007, a budget of 6.32 billion Chilean
pesos was approved for the Public
Procurement and Contracting Bureau to
perform its functions.
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2007 Assessment
“Very few countries —and I say this with great pride because it
has been mentioned to me many times while traveling abroad—
have been able to institutionalize a public procurement system
as modern, transparent and efficient as ChileCompra”.
“The ChileCompra system is an example of how our country is
making progress in transparency, probity, accountability, and all
those variables that help build a better, healthier, more
transparent, more decent and more developed nation.”
Andrés Velasco, Minister of Finance
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2007 Assessment
II. Public Procurement Market Operation
a. Record Amount of Trade
Conducted on the Public
Market during 2007
A record amount of trade was conducted
using the ChileCompra system during 2007,
with total purchases of over USD 4.4 billion.
This increase of 29% over 2006 proves how
trade has continued to grow since the
system was first implemented in 2003.
If we consider the global projections for the
volume of e-commerce during 2007 (USD 12
billion, according to Santiago Chamber of
Commerce
estimates),
the
public
procurement market represents one of the
sector’s main agents, with approximately
37% of the total trade conducted
electronically within the national economy.
, , , , , , , , , The distribution of calls for tenders was
highly concentrated in the last quarter of
2007, with 50% of all transactions occurring
between the months of September and
December:
Although this distribution is similar to that
registered during the previous year, the
concentration has varied slightly, with a
significant increase in transactions beginning
in September 2007, whereas in 2006 the
strongest increase came in November and
December.
Construction and Engineering Services and
Medical Supplies are among the most
important areas of trade during 2007
During 2007, tendering processes executed
by public agencies were mainly concentrated
in the following areas: Construction and
Maintenance Services (14%), Engineering,
Social Sciences and IT Services (12%),
Medications and Pharmaceutical Products
(7%), Medical Equipment, Accessories and
Supplies (7%), Travel and Lodging (7%),
Professional Services (5%), Food and
Beverages
(5%),
and
Supplies
and
Components for Structures, Works and
Construction (4%).
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Great participation of micro and small
businesses in the Public Market
Micro and small businesses represented 35%
of the USD 4.4 billion traded on the public
market during 2007, maintaining the market
share achieved by this sector during 2006.
On Other hand, medium-sized business
represented 17% of all trade, white large
business held a 48% share of this market.
Supplier Health Sector and Central Government hold
the greatest share of purchases
An examination of trade figures by buying
sector reveals that the Health Sector and
the Central Government concentrate the
greatest percentage of purchases made in
2007, with 33% and 26%, respectively,
followed by the Municipalities (19%), Public
Works (15%) and the Armed Forces (7%).
The participation of micro and small
businesses in the public market has been
growing in recent years. It is also
significantly higher when compared to the
participation rates in the rest of the Chilean
economy (according to 2005 data).
Micro and small businesses did business for
over USD 1.5 billion during 2007, quickly
becoming a preponderant sector, able to
cover the demand for goods and services of
diverse public agencies across the country.
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Chile’s regions increase their demand for
goods and services
During 2007, 43.4% of all trade conducted
using the ChileCompra system corresponded
to calls for tenders published by regional
public agencies, while 56.6% were made by
public agencies from the Metropolitan
Region. Thus, regional demand increased by
more than 6 percentage points over 2006,
when regional trade only accounted for
37.1% of the total.
Important participation of local supplierss
in sales at the national level
An analysis of public purchases made by
each region during 2007 reveals that local
suppliers account for an important share of
the purchases in their regions, both in the
percentage of purchase orders and the
percentage of total trade.
On the other hand, 68.1% of all public
procurement sales were made by suppliers
from the Metropolitan Region, while only
31.9% was by regional suppliers, figures
similar to those registered in this market
during the previous year.
Meanwhile, the majority of procuring
entities and suppliers at the regional level
came from the following regions: Bío-Bío,
Valparaíso, Los Lagos and La Araucanía.
While the Metropolitan Region maintains a
high percentage of intra-regional purchases
(around 80% of all trade), other regions
strongly privilege suppliers from their own
region, such as Aysén (63.8%), Bío-Bío
(54.3%) and Maule (52.2%). Meanwhile, the
regions that buy from local suppliers the
least are Arica and Parinacota (20.8%) and
Magallanes (16.7%), which is apparently
strongly influenced by their extremely
isolated geographic location.
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b. Most Business Opportunities
Created Outside the
Metropolitan Region
Other regions that represented a large share
of business opportunities published were:
Bío-Bío (13.5%), Valparaíso (9.9%) and La
Araucanía (6.5%).
During 2007, 450,023 business opportunities
were published on ChileCompra, a figure
similar to the previous year.
, , , , , , , , , , The amount of calls for tenders remained
relatively constant throughout the year,
with slight decreases during the months of
February, September and December, mainly
due to the high amount of vacations and
holidays during those months.
Of all the business opportunities published,
only 32% came from the Metropolitan
Region, while 68% came from other regions.
These figures are similar to those registered
during
2006
and
reveal
a
great
decentralization of the tendering processes
carried out on the public market.
The most in-demand areas, measured as a
percentage of all product lines demanded by
public agencies, were the following: printing
and writing paper (2.3%), printing, fax and
photocopy supplies (2.1%), printing services
(1.6%), cleaning and disinfection solutions
(1.5%), vegetables (1.4%), publications
(1.3%), and writing instruments (1.3%).
Municipalities are a main source of
business opportunities on the public
market
Of all publications registered during 2007,
44% were made by municipalities, followed
by the Health Sector (23%) and the Central
Government (18%).
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2007 Assessment
“With ChileCompra, suppliers gain access to a larger
marketplace, something which was previously very difficult
for people outside the Metropolitan Region, who were
limited to selling only in their own geographic area”.
Pedro Corona, President of the National Chamber of Commerce
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2007 Assessment
c. A Strong Increase in Purchase
Orders Emitted by Public
Agencies during 2007
During 2007, public agencies using the
ChileCompra system emitted a of 1,491,054
purchase orders, a 21.2% increase over 2006.
On the other hand, 62% of all purchase
orders were received by suppliers from
the Metropolitan Region and 38% by
suppliers from the rest of the country,
which maintained the distribution
registered in 2006.
Suppliers
The number of monthly purchase orders
increased as the year went by, reaching
an average of 145,000 towards the end
of 2007.
An important participation of micro
and small businesses according to
purchase orders received
At the regional level, suppliers from the
regions of Bío-Bío, Valparaíso, and La
Araucanía
had
the
greatest
participation, with 8.8%, 6.0% and 4.0%
of all purchase orders emitted during
the year.
Supplier Of all the purchase orders emitted by
public agencies during 2007, 43% were
received by micro and small businesses,
14% by medium-sized businesses and 43%
by large businesses, a distribution
similar to that registered the previous
year.
Supplier The Health Sector and the Municipalities
emit the greatest number of purchase
orders
The Health Sector and the Municipalities
produced over 60% of the purchase orders
emitted during the year, followed by the
Central Government (23%), Armed Forces
(12%) and Public Works (3%).
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2007 Assessment
d. More Suppliers on the Public
Market throughout the
Country
In 2007, the number of suppliers registered
in ChileCompra increased by 20.5% over the
previous year, with a total of 270,031
suppliers to date.
Suppliers
Meanwhile, 55% of all purchase orders
emitted came from regional public agencies
and 45% from public agencies in the
Metropolitan Region.
,
(Public Entities ,
,
, ,
, Also, the number of regional suppliers has
greatly increased during recent years,
currently
representing
61.4% of
all
registered suppliers.
At the regional level, the greatest number of
purchase orders was emitted by the regions
of Valparaíso (11.1%), Bío-Bío (10.9%), and
La Araucanía (5.3%).
Meanwhile, the number of users registered
with ChileProveedores (the official registry
of State suppliers) also increased during
2007, with over 26,000 total registered
suppliers throughout the country.
Suppliers
Public Entities)
,
, , Of all currently registered suppliers,
approximately 53% correspond to suppliers
from the Metropolitan Region and 47% to
those from all other regions.
This registry, created in early 2006, allows
all the relevant information for each
supplier to be stored digitally online,
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2007 Assessment
providing the necessary accreditation for
conducting business with the State.
With this system, processing time and
document
duplication
is
significantly
reduced for suppliers, while procuring
entities are ensured that all suppliers
comply with the requisites for doing business
with the State, established under the
current legislation.
e. Growing Participation of State
Suppliers in the Public Market
In 2007, the number of suppliers active on
the public market (those that have placed
bids or received purchase orders in the last
12 months) rose to 79,947, revealing their
growing participation in this market.
Of all bidding suppliers, 35% were from the
Metropolitan Region and 65% from the rest
of the country. Of these, most were
concentrated in the regions of Bío-Bío
(13.0%), Valparaíso (8.5%), and La Araucanía
(6.8%).
Suppliers Suppliers , , , ,
Meanwhile, during this same period 64,556
different suppliers participated in at least
one public tendering process, of which more
than 43,964 were eventually able to do
business with the State.
However, only 33% of those awarded
contracts corresponded to suppliers from the
Metropolitan Region, while 67% were
suppliers from other regions, and, similarly
to the former point, the regions with the
greatest participation were Bío-Bío (13.4%),
Valparaíso (8.4%), and Los Lagos (7.1%).
The level of global effectiveness (total
number of suppliers awarded contracts /
total number of bidding suppliers) was on
average 71.1% during 2007; that is, 7 out of
10 suppliers who placed bids were able to do
business with the State.
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2007 Assessment
Suppliers
The situation is similar among businesses
that were awarded contracts during this
year, of which 65.6% were micro-businesses,
23.8% were small businesses, and medium
and large businesses were 6.5% and 4.2%,
respectively.
f. Significant Increase in Website
Visitors during 2007
At the national level, the most effective
regions were Atacama (75.5%), Magallanes
(74.7%), Arica and Parinacota (74.6%) and
Los Ríos (74.3%), while suppliers from the
Metropolitan Region were less effective,
reaching only 63.8%.
Micro-businesses
have
the
greatest
participation rate as suppliers on the
public market
Of all businesses placing bids during 2007,
68.7% were micro-businesses, followed by
small businesses with 22.0%.
Suppliers
In 2007, the www.chilecompra.cl platform
registered an average of more than 1.3
million monthly visits, making it one of the
most active Chilean e-commerce websites.
Also, during 2007 the website registered a
monthly average of over 460,000 unique
visitors, of which 67% visited the site only
once during the month, while 33% visited it
more than once during the same period of
time.
Number of Visits to www.chilecompra.cl
2004‐2007
2007
2006
2005
2004
0
500,000
Average Visitors Per Month
1,000,000
1,500,000
Average Visits Per Month
contracts
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2007 Assessment
“ChileCompra offers equal opportunities for all suppliers to gain
access to this market, so that not only businesses of any size, but
especially businesses from other regions, have the same
opportunities as those in Santiago. This new playing field makes
the game fairer for everyone, because it reduces information
inequalities.”
María Olivia Recart, Subsecretary of Finance
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2007 Assessment
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2007 Assessment
III. Main Progress in 2007
a. Greater Public Market Transparency
The challenge in terms of transparency, as
defined in the Procurement Bureau’s 2007
Strategic Plan, was to promote probity and
processes of the different public agencies
that use the public procurement system. The
idea was to advance towards a new stage in
the procurement legislation, with a greater
emphasis on rigorous, straightforward
processes and the implementation of a new
framework for the contracting of services
and other specific areas, as well as
accreditation of the competencies of public
agencies involved in the procurement
process.
Some of the main initiatives in this field, as
defined in the 2007 Plan, include:
-
-
The consolidation of the Active Probity
Platform, with the objective of discouraging
and sanctioning any irregularities in the
purchasing and contracting processes carried
out by public agencies on the website and
which might have a negative effect on their
probity.
This is why a specialized complaint system
has been set up. In 2007, 5,493 complaints
were received through the Active Probity
Platform, of which 5,490 were forwarded
directly to the public agencies and three are
still being examined. A total of 2,100 have
led to responses by the public agencies using
this same platform.
Transparency Indicator Panel
-
Among the actions for preventive,
corrective
and
normative
control,
ChileCompra
has
defined
standards,
indicators and goals for the public sector in
terms of transparency, efficiency, efficacy,
supplier
development
and
supply
competencies. Each municipality, ministry or
service has a control panel with information
that allows them to visualize, evaluate and
analyze the exact results of their supply
management, in order to decide which
decisions may help improve its performance.
-
This control panel —consisting of 17
indicators— allows the director of a public
agency to adopt measures to solve any type
of problem. This is made possible because,
along with establishing which parameters
are not being met, the panel also helps
understand why they are not being met.
Previously accessible only by the heads of
departments and directors of public
agencies, the Transparency Indicator Panel
shall be made available to all Chilean
citizens during 2008, so that anybody may
observe how institutions are behaving in this
sense. The system shall even compile
rankings for each indicator among the more
than 900 institutions that use ChileCompra.
Some of the activities carried out in this
field include: the implementation of the
complaint
management
system;
the
optimization of the auditing function; oneon-one surveys applied to suppliers
(qualifications); further management of
information arising from failures, complaints
and surveys; and optimization of direct and
permanent assistance for public agencies.
At the same time, since August 2007, the
Public Procurement Bureau has held
meetings with over 120 top directors of
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2007 Assessment
public agencies, ministries, hospitals,
municipalities, universities and the Armed
Forces. The objective of these meetings has
been to inform these public agencies of the
new rules and instruments for transparency
and public procurement management that
are currently being carried out through the
Active
Probity
Platform
and
www.chilecompra.cl.
Development of competencies
ChileCompra has implemented actions for
the
development
of
skills
and
competencies, in order to promote more
transparent practices and behavior among
procuring entities and suppliers.
In this field, all public employees
responsible for purchasing and contracting
have undergone certification processes;
each public agency has written its own
purchasing procedure manual; more specific
issues and newer, more practical and
didactic
learning formats (such as elearning, online video, lectures, workshops,
quality circles, etc.) were added to the
Training Programs for procuring entities and
suppliers; prototype models were developed
for the purchase of certain goods and
services; among other activities.
-
Training regarding rules and best
practices in public procurement. The
Public Procurement Bureau has offered
specialized Supply Management courses
to deal with the new rules laid out by
legislative changes to the Public
Procurement Law, sharing examples of
the best management practices.
-
Communication
Actions,
designed
mainly to support the previous actions
by
spreading
information
and
positioning an institutional message
that
promotes
the
concept
of
transparency.
Over 80% of users surveyed approved the
2007 Accreditation Process
During 2007, the user accreditation program
was launched, evaluating both individuals
and institutions in competencies designed to
guarantee a healthy operation of the public
procurement system. The objective of this
initiative is to ensure solid performance of
public tendering processes and advance
towards a higher level of user development
and user specialization, producing experts in
Supply Management and thus improving the
Chilean public procurement market.
On January 8th and 9th, 2007, 1,800 public
procurement users from all over the country
completed the first phase of the supply
management accreditation process. This
process concluded with an accreditation
level of 91% for purchasing managers and
80% for website operators.
In January 2008, the system shall be
perfected by adding user operation
certification.
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2007 Assessment
“The contribution of this new public procurement system is essential to
achieving greater levels of transparency and, of course, probity. Chile
has made great strides forward in this sense, since one of the
recommendations of the United Nations Convention Against Corruption,
signed just recently in 2003, is precisely that each State adopt the
measures necessary to establish appropriate public procurement systems,
based on transparency, competition and objective criteria for making
decisions that, among other things, help prevent corruption. Well, our
public procurement system responds to this exact same idea.”
Rafael Blanco, Executive Secretary of the Agenda for Government
Probity, Transparency, State Modernization and the Quality of Politics
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2007 Assessment
b. Growth of the ChileCompra Express Market
During 2007, the ChileCompra Express ecatalogue was able to position itself within
the public sector as an important tool for
the purchase of frequently-used goods and
supplies, which are previously uploaded as
calls for tenders for framework agreements
by the Procurement Bureau. From cleaning
products to fuel supplies, public agencies
began to use this online store, eventually
doubling the number of transactions carried
out in 2006. This mode now represents
almost 20% of total transactions and 10% of
the total amount of trade conducted using
the ChileCompra system.
Record number of transactions
ChileCompra Express in 2007
using
ChileCompra Express sales grew steadily
during 2007, with a total amount of over
USD 445 million being traded using this
system, 285,400 purchase orders emitted
and a record number of transactions.
ChileCompra Express is an important tool for
those in charge of supplies in the public
sector, both facilitating the purchasing
process and considerably diminishing the
purchasing timeframe. In 2007, almost 800
public agencies actively used this purchase
mode. Also, framework agreements have
generated an average savings of 6% over
other markets.
The main procuring entities using these
framework agreements in 2007 (based on
the total amount of trade conducted in
November 2007) were: JUNAEB, the Ministry
of Education and Gendarmería (Chile’s
Prison Bureau), while the Chilean Army also
appears as a prominent procuring entity
when observing the number of purchase
orders emitted using this system during the
same period.
Some of the main goods and services
purchased using ChileCompra Express during
2007 include: health services, airline tickets,
food services, office supplies and printing
supplies.
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2007 Assessment
Main ChileCompra Express Users
2007 - (By Amount Traded)
1
2
3
4
5
6
7
8
9
Amount Traded (USD)
JUNAEB
Ministry of Education
Gendarmería de Chile (Prison Bureau)
Carabineros de Chile (Police Force)
Barros Luco Trudeau Hospital
Salvador Hospital
Policía de Investigaciones de Chile (Detective Police)
San Borja Arriarán Clinical Hospital
Chilean Army
10 Northern Metropolitan Health Service
Note: Figures do not include sales tax (IVA)
Main ChileCompra Express Users
2007 - (By Number of Purchase Orders)
Number of
Purchase Orders
21,881,353
20,497,863
15,333,897
12,985,556
11,657,576
10,010,575
9,826,322
9,219,015
8,864,125
2,655
12,643
20,324
6,609
1,056
680
2,675
528
11,889
8,819,186
571
Number of Purchase
Orders
Amount Traded
(USD)
Gendarmería de Chile (Prison Guards)
Ministry of Education
Chilean Army
National Minors Service
Chilean Navy
Ministry of Health - MINSAL
Carabineros de Chile (Police Force)
national Forestry Corporation - CONAF
Agricultural and Cattle Service
20,324
12,643
11,889
8,230
7,872
7,154
6,609
6,122
5,451
15,333,897
20,497,863
8,864,125
3,255,161
7,261,895
5,744,560
12,985,556
3,117,333
3,405,771
10 Valparaíso-San Antonio Health Service
Note: Figures do not include sales tax (IVA)
3,097
4,526,433
1
2
3
4
5
6
7
8
9
In 2007, new items were added to the
catalogue of goods and services, such as the
evaluation and search for candidates to High
Public Service positions, electronic signature
and telecommunications services, and
others.
The Public Procurement Bureau has also
signed important agreements to be executed
with ChileCompra Express. In March, an
agreement was reached with Intel for the
commercialization the Classmate PC, an
innovative and inexpensive laptop computer,
within the public education system
throughout the country, in order to facilitate
student access to ICT.
In June, a framework agreement with
Microsoft will begin renewing software
licenses, allowing the products that public
agencies have already installed in their PCs,
systems and equipment to be updated. This
initiative helps fulfill Chile’s obligations and
commitments regarding intellectual property
rights.
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2007 Assessment
Advanced Content Factory creates more
than 40,000 Product Files
The Public Procurement and Contracting
Bureau has implemented an advanced
Content Factory in order to store and update
the digital files of goods and services traded
on the ChileCompra Express online store.
More than 30,000 product files were created
in 2007 under the new agreements, and
around 10,000 files corresponding to preexisting agreements were updated.
Each product file includes information about
the product’s characteristics, description,
attributes and framework agreement it
belongs to, in order to offer procuring
entities the most information possible,
thereby facilitating the purchases they make
using ChileCompra Express.
The main goal is to build a service capable
of following the best worldwide e-commerce
practices, using the United Nations Standard
Products and Services Code (UNSPSC) to feed
the ChileCompra Express e-catalogue with
digital files of goods and services traded in
the different tendering, purchasing and
contracting processes carried out using this
system. This service must also be capable of
constantly updating the information in these
files when necessary.
Facilitating Supply Management in the
Health Sector
ChileCompra Express has facilitated supply
management for the public sector in very
strategic areas. One of the most emblematic
cases is the health sector, in which —thanks
to an agreement with FONASA and the
government’s AUGE Health Plan— health
services, treatment and implements are
purchased from private institutions to ensure
adequate
delivery
of
the
services
guaranteed by this social protection system.
That way, all public hospitals are able to use
ChileCompra Express to gain access to a
wide array of services from private
institutions, such as hospital bed days,
dialysis and radiotherapy treatments,
surgical procedures such as cataract
operations and vitrectomies, as well as
orthopedic prostheses. These services, which
may be chosen from a list of private
institutions according to price or distance,
allow for an efficient delivery of services
guaranteed in the AUGE Plan and help
improve hospital management.
Practical Case: Supporting the Work of the
ONEMI
During 2007, Chile suffered natural disasters
such as the Tocopilla earthquake, the Aysén
tsunami and snowstorms throughout the
country’s central valley. These situations
require the National Office of Emergencies
of the Ministry of the Interior (ONEMI) to
mobilize
emergency
resources
and
implements such as temporary housing,
mattresses and food.
ChileCompra Express has facilitated this
agency’s supply management, since now by
simply generating the purchase orders
online, the required products are delivered
directly to the airport to be loaded onto the
agency’s Hercules airplanes.
Although the Executive Branch often
authorizes the ONEMI to make its purchases
directly from the private sector, so far the
institution has preferred to use ChileCompra
Express.
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2007 Assessment
c. Wider Public Market Access for Micro and Small Businesses
During 2007, ChileCompra implemented
different initiatives specifically designed to
promote greater participation of micro,
small and medium-sized businesses in the
public market: the Access Program, the
creation of ChileCompra Entrepreneurial
Centers, the ChileCompra Fairs held in
different regions, the Associability Platform,
and the Electronic Invoice Payment system.
Each computer is equipped with the
necessary software (word processing and
spreadsheet applications, among other
programs) for micro and small businesses to
fully consult and prepare their bids. Also,
each center has qualified, expert staff
specially trained to support all those
interested in using the workstations to place
bids in the different procurement processes.
The participation of micro and small
businesses is essential to the public market,
since they currently represent over 90% of
all businesses registered with ChileCompra
and have obtained a market share of 35% of
all trade conducted on this market.
Associability Platform
Access Program: Implementation of 16
Entrepreneurial Centers
As of December 2007, ChileCompra’s Access
Program has opened 16 Entrepreneurial
Centers across the country, in the following
cities
and
municipalities:
Iquique,
Antofagasta,
La
Serena,
Coquimbo,
Rancagua, Talca, Chillán, Talcahuano,
Angol, Valdivia, Villarrica, Coyhaique, Punta
Arenas and Santiago (Maipú, Peñalolén and
Santiago Centro).
These fully equipped centers provide free
internet access, training, support and
services designed to help entrepreneurs
significantly improve their chances of doing
business with public institutions.
During 2007, ChileCompra announced a
project
designed
to
improve
the
competitiveness of suppliers, especially
micro and small businesses. The Associability
Platform (which is part of the Chile
Emprende Contigo presidential commitment
acquired this year by President Michelle
Bachelet) shall begin operation in 2008,
allowing
businesses
to
engage
in
partnerships with other businesses in similar
fields, in order to submit joint bids in calls
for tenders published by State institutions
via www.chilecompra.cl.
Through
this
associability
project,
ChileCompra shall provide the technology for
businesses to contact each other and form
associations. In alliance with Sercotec, it
shall also offer technical support and
assistance through professionals who will
help establish the contractual relationships
of these businesses, thus promoting
competition and increasing the chances of
micro and small businesses of participating
in larger tendering processes.
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2007 Assessment
The Associability Platform is something this country shall be
proud of in the future, especially our government authorities.
It is the largest nationwide project for micro and small
businesses that we have ever seen in all our history. If it is
successful —and I am convinced it will be— it shall be an
example for the entire continent. I am very confident in
ChileCompra’s experience, aid and support.”
Rafael Cumsille, president of CONAPYME and the Chilean
Confederation of Retail Sales and Tourism
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2007 Assessment
Scoring System
In 2007, the Public Procurement Bureau
created a Scoring System for its users, which
allows for feedback between procuring
entities and suppliers, who may mutually
evaluate each other regarding the tendering
processes in which they have both
participated. This project is also part of the
Chile
Emprende
Contigo
presidential
commitment.
Thanks to this function, available on the
online “desktop” any supplier may evaluate
a procuring entity from the moment the
tendering process is finalized. Suppliers may
also see the tendering processes in which
they have participated which have not yet
been evaluated. At the same time, the
procuring entities from public agencies may
also make comments on each evaluation
they receive.
Inversely, procuring entities have an option
on their desktop that allows them to
evaluate all those suppliers awarded with
bids. The suppliers may also comment on
each evaluation they receive. As established
in the Chile Emprende Contigo commitment,
these evaluations shall become public in
2008.
Ordering Project: Over 1 billion pesos in
Loans for Micro and Small Businesses
In
October
2007,
ChileCompra
and
BancoEstado signed an agreement to offer
the more than 70,000 micro and small
businesses actively participating in the
public procurement system an opportunity
to gain access to work capital.
In order to implement this agreement, both
institutions decided to launch a pilot
program, and the results have been more
than satisfactory.
In just two months, over
businesses from different
900 microfields and
different regions have gained access to work
capital for a total of $1 billion pesos.
The agreement considers the purchase
orders emitted through ChileCompra as
guarantees for easily accessible loans for
BancoEstado micro-businesses, which range
from $100,000 to $4,000,000 pesos. This
should increase the possibilities and
competitiveness of micro and small
businesses in placing bids and working with
public agencies.
ChileCompra Fairs
The 8th ChileCompra Fair, held in June 2007
at the Mapocho Cultural Center, attracted
15,000 people eager to learn about this new
way of doing business with the State. During
the fair, 190 displays demonstrated a variety
of goods and services and established
numerous business contacts with those in
charge of purchases for different public
agencies.
At the event, representatives from diverse
organizations such as the National Chamber
of Commerce, Conupia, INP, Sence,
Sercotec, the Internal Revenue Service, the
State Supply Network, ChileCompra and
ChileProveedores, among others, were able
to assist micro and small businessmen
interested in getting their companies off the
ground. More than 40 free workshops were
offered for more than 2,500 procuring
entities, suppliers and the general public.
Afterwards, the 9th ChileCompra Fair was
held in October in the region of Tarapacá,
with over 6,000 visitors. Those who attended
were able to participate in free workshops,
roundtable discussions and an inaugural
seminar titled “How to do Business in a
Globalized
Chile:
Associability,
Entrepreneurship and Businesses Financing.”
In December, the first regional ChileCompra
Fair, organized in the Los Ríos region,
attracted more than 3,000 micro and small
businesses.
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2007 Assessment
“This is a race you can’t stop running, or you’ll lose your
customers. That’s why we’ve begun using the benefits of
ChileCompra, attending courses and trainings. The website
isn’t complicated, but it does require energy and interest. In
fact, I didn’t learn computers before selling on ChileCompra;
it was quite the opposite: ChileCompra taught me everything
I know about computers”.
María Alicia Sáenz, owner of Verona Decorations
“ChileCompra helped us open up to a whole new concept of
work. I was a “desk man,” one of those guys who was always
there behind his desk, the old-fashioned way, but thanks to
ChileCompra we created a new engineering business, and
today we are able to reach a segment that is entirely new to
us.”
Carlos Fredes, owner of QB Plastics and Engineering
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2007 Assessment
d. High Degree of User Satisfaction and Greater Efficiency
The Public Procurement Bureau is constantly
seeking to improve the quality of services
offered to its users. To assure that the
improvements are heading in the right
direction, user satisfaction (among both
procuring entities and suppliers) is
periodically measured.
At the same time, an annual external study
is commissioned in order to measure the
total public savings generated by the
ChileCompra system.
ChileCompra Procuring entitiy Satisfaction
The procuring entities who use the
ChileCompra system present a high degree
of satisfaction, as shown by the studies
conducted during 2007, in which around 95%
of these users give the system a grade of 5
or higher (on the Chilean scale of 1 to 7,
with 7 being the highest grade). The aspects
that received the best evaluation by this
type
of
user
were
the
system’s
transparency, quality of information and
website operation; more than 93% of
procuring entities gave these categories a
grade of at least 5.
ChileCompra Supplier Satisfaction
Meanwhile, the satisfaction level of
ChileCompra’s suppliers remained relatively
stable during 2007, with around 83% of the
evaluations receiving a grade of 5 or higher.
The most valued aspects were quality of
information and website operation (more
than 86% of all suppliers gave these
categories grades of at least 5), as well as
the ability to use information technologies in
State procurement processes, and the
quality of the services provided and support
offered (more than 82% of users gave these
aspects a grade of 5 or higher).
Estimated Savings
According to a study conducted by a team of
consultants from the Catholic University of
Chile, the estimated savings generated by
the ChileCompra system was approximately
USD 100 million in 2006, of which 90% was
due to the lower prices paid and the other
10% was due to lower processing costs and
the massive use of framework agreements by
procuring entities (which reduces the
number of tendering processes, and
therefore the associated administrative
burden).
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2007 Assessment
e. ChileCompra’s New Internet Platform
The Introduction of ChileCompra 2.0
Four years after it was first launched, the
ChileCompra system is now entering a new
stage and seeking to create more added
value for its many users. Using a new
technological model designed by the
system’s new technological operators, in
2008 the system shall offer more
applications and solutions designed to help
the public sector improve its procurement
management.
The new platform, known as ChileCompra
2.0, was launched in September 2007, and
shall become fully operational in 2008,
delivering a series of improvements in the
services available on the ChileCompra,
ChileProveedores and ChileCompra Express
websites, as well as new applications that
should enable a quantitative and qualitative
leap forward, in order to remain at the
forefront of State modernization and
management.
ChileCompra’s technical operation is run by
a pool of businesses specialized in different
areas, working together to guarantee a solid
platform and develop new applications that
may benefit all users:
-
Synapsis (Data Center
Quality Control)
Microsoft (CRM)
Atento (Call Center)
Everis (Software)
América XXI (Software)
Inglotec (Software)
and
Software
After going through several tendering
processes themselves, these businesses are
now in charge of the development,
construction,
implementation
and
maintenance of ChileCompra’s different
modules and applications. The Public
Procurement Bureau, meanwhile, is still
responsible for overall platform design and
management.
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2007 Assessment
f. A New Project: An Open ChileProveedores Registry
ChileProveedores is the official registry of
State suppliers; its function is to allow
public agencies to verify the legal/financial
situation and technical qualifications of
suppliers online.
Its main objectives are:
-
To diminish the costs associated to each
State transaction.
To increase the level of certainty in the
decision-making process for public
agencies contracting new suppliers.
To improve business opportunities for
State suppliers.
For procuring entities, the main benefits of
this system are:
-
It identifies and validates suppliers
It standardizes evaluation processes
It establishes social relationships
It shows supplier qualifications
It verifies contract entitlement
It stores virtual documents
It keeps certificates
Meanwhile, in the case of suppliers
registered with ChileProveedores, its main
benefits are:
-
It simplifies the process of selling to
the State by minimizing paperwork
It reduces the cost of presenting the
same documentation in each
tendering process.
ChileProveedores began operation in early
2006, and now has over 26,000 registered
suppliers all over the country. In 2007, the
registry and its services became widely
adopted. In December 2007, over 80% of all
tendering processes required suppliers to be
registered in order to do business with
public agencies.
During 2007, ChileProveedores trained
almost 4,000 users, mainly suppliers,
procuring entities and lawyers.
In terms of our services, system usability
was improved and new agreements were
signed, one of which is with the
Superintendence of Values and Insurance
and allows for the transparency of partners
in open joint-stock companies. Another
important agreement was reached with the
Property Registrar System (SIRI), enabling
suppliers to obtain electronic certificates
and saving them the time and paperwork
involved in visiting different public offices.
Meanwhile, there is a project underway to
make ChileProveedores available to the
private sector, providing information on
different markets and supporting SME
development. This project shall be the most
important step forward for ChileProveedores
in 2008.
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2007 Assessment
g. New Working Rules and Further Knowledge Regarding the Public
Marketplace
New Public Market Rules
The Public Procurement Law was modified
for the second time when Supreme Decree
N° 20 was published in the Official
Newspaper on May 3, 2007.
Among the main changes are those that
redefine the concept of “system user”,
making the distinction between “procuring
entities user”, “supplier users” and “citizen
users”. This makes everyone a potential
participant in the passive or active actions
that take place on ChileCompra’s website.
Another change has to do with the Public
Procurement Bureau’s obligation to declare
and follow internal public procurement
rules. Each public agency is also obliged to
use the Information System to produce a
Purchasing Procedure Manual, which should
be published on the www.chilecompra.cl
website, allowing any user to learn (and
then supervise) the basic guidelines created
by each entity.
According to the modification, this Manual
must contain all matters related to:
purchase planning, purchase procedure
selection, drafting of bidding specifications
and terms of reference, evaluation criteria
and mechanisms, contract and supplier
management, reception of goods and
services, payment procedures, inventory
policy, system use, authorizations required
for the different stages of the purchasing
process and organizational map of the entity
and its areas of intervention, with their
respective supply levels and flows.
Also, an article was added (5° bis),
demanding
“sufficient
technical
competencies to operate the system,”
referring to both functional and normative
aspects of the system, supply management
issues, and ethical and probity concepts in
purchasing procedures, depending on the
profile of the user. That way, concepts
related to technical aspects, experience and
specialization of purchases, on the one
hand, are combined with the principles of
transparency, publicity and probity, on the
other.
Communication of New Contracting
Guidelines
In the field of Procurement Management
Policies, the following purchasing guidelines
for system users must be mentioned:
Annual Procurement
January 19, 2007
Plan
Guideline
–
This guide to fulfilling the obligation to
periodically
create
and
evaluate
a
purchasing and contracting plan describes
the use of procurement plans as tools for
institutional
management;
defines
responsibilities and procedures; involves all
organizational units in its creation and
connect it with other budgetary processes,
among others.
Financial Guarantee Use Guideline –
October 11, 2007
In response to public agencies that began to
require financial guarantee documents for
suppliers in public tendering processes of
less than 1,000 UTM, the Public Procurement
Bureau establishes that this requirement
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2007 Assessment
must be based on a real necessity, and not
become an entry barrier or signify higher
costs for the agency.
Project with Nationwide Program for
Energy Efficiency
During 2007, a project was developed with
Fundación Chile, in the framework of an
institutional agreement established under
the Nationwide Program for Energy
Efficiency, in order to establish contracting
guidelines that may help procuring entities
include energy-efficient criteria in their
tendering processes. This guideline shall be
promoted through diverse training activities
during the first quarter of 2008.
Creation of the Advisory Committee on
Public Contracting
The
Advisory
Committee
on
Public
Procurement was created in June 2007 as a
space for civil society to analyze, reflect and
contrast its opinions on the Public
Procurement Law. Those who have
participated in this forum include: lawyers
from institutions such as ChileTransparente
(the Chilean branch of International
Transparency), the Catholic University of
Chile, the University of Chile, the University
of the Andes, the National Environmental
Council, the General Comptrollership of the
Republic, Instituto Libertad, the Pension
Normalization Institute (INP), and other
legal studies.
Creation of a Legal Forum
Following its policy of opening new channels
for citizen participation in the public
market, the Public Procurement Bureau
created an open forum exclusively for
lawyers interested in sharing their opinions
and discussing the norms, rules and
operation of the public procurement system.
Negotiation of Public Contracting Clauses
in Free Trade Agreements
In 2007, the Public Procurement Bureau
actively participated in the negotiation of
purchasing clauses for Chile’s Free Trade
Agreements.
Towards the end of 2007, there was a third
round of negotiations surrounding the Public
Procurement Clause in the Free Trade
Agreement between Chile and Australia, in
the city of Canberra, Australia, in which the
Public Procurement and Contracting Bureau
and the Ministry of Finance participated in
as consultants.
Chile already has Free Trade Agreements
with public procurement clauses in effect
with Central America, the United States, the
European Union, South Korea, Iceland,
Norway and Lichtenstein (EFTA), New
Zealand, Singapore and Brunei (P4), Japan,
and negotiations are currently underway
with Mexico, Canada and Colombia.
New Working Guidelines with Legal
Departments of Public Agencies
During 2007, the Public Procurement
Bureau’s Legal Department began a series of
meetings with the legal departments of
different public agencies, such as the Armed
Forces, Universities, Health Services and
Hospitals. These activities discussed the
modifications to the public procurement
legislation, the creation of procedural
manuals and the implications of the rulings
of the General Comptrollership of the
Republic regarding the application of the
Procurement Law.
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Page 37
2007 Assessment
Greater Knowledge of the Public
Market
The Public Procurement Bureau has created
a large amount of information and research
on the public market, including:
• Global and Regional Operational Statistics
• Monthly Management Reports
• Studies of the Savings Produced by the
ChileCompra System
• User Satisfaction Studies
• 2006–2007 Micro and Small Business
Report
• 2007 Report on Business Trends and
Opportunities in the Public Procurement
Market
Each
of
these
is
available
at
www.chilecompra.cl for all those interested
in them.
Also, ChileCompra is frequently solicited as
a source of information for academic
studies, theses and other research, and to
answer to the requirements of other
supervising entities, such as: the Chamber of
Deputees,
the
National
Economic
Prosecuting
Office,
and
the
Free
Competition Tribunal, among others.
In order to improve the business intelligence
tools and the information available for users
on the public market, the Public
Procurement Bureau and the University of
Chile have presented a project named
“Improvement of Information Quality and
Access in the Chilean Public Procurement
Market” for CORFO’s 2007 Innovation/Public
Interest Contest. This project, which seeks
to create a widely available Data Mining
System for its users, is currently being
evaluated by CORFO.
Telephone: (56-2) 290 4400 - Fax: (56-2) 290 4458
Page 38
2007 Assessment
h. Training and Accreditation Activities for National Users
48,500 Users Trained in
Activities across the Country
1,900
The Public Procurement Bureau offered
significant
training
opportunities
for
procuring entities and suppliers in the public
market, with more than 48,500 users
participating in over 1,900 activities during
2007.
These activities included various training
events such as the “ChileCompra Week” in
regions outside Santiago, with training for
website use, thematic workshops, e-learning
and diploma courses in supply management,
as well as direct consultancies for public
agencies regarding different supply issues.
This is a summary of the main training
activities offered during 2007:
Nº of
Activities
ORGANIZATION
Total
Participants
Average
Participants
Per Activity
1,925
48,533
25.2
757
25,456
33.6
Permanent Training at DUOC
Basic Website Use
Intermediate Website Use, part 1
Intermediate Website Use, part 2
Bidding Specifications
Auditing Function
15
11
10
21
12
305
254
188
301
157
20.3
23.1
18.8
14.3
13.1
Video Conferences
Closed Trainings
Thematic Workshops
Second ChileCompra Week
ChileCompra Week
Meeting of Department Heads
Breakfast
ChileCompra Fair (Santiago)
ChileCompra Fair (Iquique)
12
33
16
30
14
1
11
31
31
2,250
1,118
947
2,349
1,310
64
240
7,594
4,664
187.5
33.9
59.2
78.3
93.6
64.0
21.8
245.0
150.5
Website Use
Website Course
80
2,433
243
17.9
-
429
2,039
4.8
Procuring entities
Public Procurement Bureau
Consortium
Stgo. Chamber of Commerce
ChileProveedores
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Page 39
2007 Assessment
Participants
Average
Participants
Per Activity
1,168
23,077
19.8
21
14
36
10
14
1
9
5
14
20
1
1
3
1
1
1
1
1
1
1
156
204
516
1,090
74
1,949
130
386
100
847
1,071
60
200
233
109
100
80
617
35
2,500
500
3,828
9.7
3.9
30.3
7.4
139.2
130.0
42.9
20.0
60.5
53.6
60.0
200.0
77.7
109.0
100.0
80.0
617.0
35.0
2,500.0
500.0
24.5
45
617.0
162.0
13.7
-
51
115
133
21
43
22
3
159
8
1
55
39
29
122
176
1,232
530
105
568
49
100
1,896
124
2
730
191
230
1,639
3.5
10.7
4.0
5.0
13.2
2.2
33.3
11.9
15.5
2.0
13.3
4.9
7.9
13.4
10
97
9.7
Nº of
Activities
ORGANIZATION
Suppliers
Public Procurement Bureau
DUOC Website Use
Closed Trainings
Chamber of Commerce
Infocenters
ChileCompra Fair (Santiago)
ICT Roundtable
Sercotec
Sofofa
ChileCompra Week
Second ChileCompra Week
Asexma
BancoEstado
Confedech
Breakfast
“Ferretero” Meeting
Expo-technology
ChileCompra Fair (Iquique)
“Mundo Almacen” Fair
First Regional ChileCompra Fair
Microbusiness ICT Fair
Permanent Training
Consortium
Website Use
Website Course
ChileCompra Express
Stgo. Chamber of Commerce
CCS Laywers
Antofagasta
La Serena
Peñalolén
Santiago
Maipú
Rancagua
Talca
Chillán
Talcahuano
Angol
Villarica
Valdivia
Coyhaique
ChileProveedores
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Page 40
2007 Assessment
ChileCompra Weeks in Different Regions
To promote participation and knowledge of
the public market, the Public Procurement
Bureau organized several tours across the
country, offering free training to procuring
entities, suppliers and all those interested in
doing business with the State. Each of
Chile’s regions was visited several times and
training was given to over 5,000 people,
with the participation of diverse associations
and business representatives from each
area.
Training Agreements
Financial Associations
with
Trade
and
The Public Procurement Bureau signed a
series of agreements with trade and
financial associations in order to include
training on the public market in each
sector’s specific activities. A collaborative
agreement was signed with the National
Chamber of Commerce and some of its
regional headquarters, allowing for weekly
courses and seminars on the ChileCompra
system. The monitors of these chambers
were also trained to offer permanent
assistance to local businesses and associates.
At the same time, the Public Procurement
Bureau has participated in the trainings
offered by BancoEstado and the Guarantee
Fund for Small Businesses (Fogape) in
different cities throughout the country, with
information regarding the benefits of
participating in the public market and the
ordering and electronic invoice payment
services.
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Page 41
2007 Assessment
“We would like to extend our thanks to the Public Procurement
Bureau for having believed that the supply sector was capable of
doing things right and leading this tremendous reform in the public
procurement market. In spite of all the existing gaps, the team at
ChileCompra gave us their unconditional support, trusted in our
capacities and that we would freely engage in the immense cultural
changes associated to this new way of doing business with the State,
and that we would build all the connections necessary to modernize
our supply sector.”
Igor Morales, National Director of the State Supply Network (REDABA).
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Page 42
2007 Assessment
i. ChileCompra Continues Advancing as an International Point of Reference
The Public Procurement Bureau has been
recognized internationally as one of the
most successful models worldwide, which is
why several countries have based the
implementation of their own electronic
public procurement platforms on our system.
International Cooperation
During 2007, ChileCompra had important
collaborations with the following countries:
Angola, South Africa, South Korea,
Argentina, Brazil, Colombia, Costa Rica,
Ecuador, El Salvador, Mexico, Panama, Peru,
Paraguay, and the Dominican Republic.
The main activities in this area had to do
with receiving foreign delegations (both for
shorter visits or longer internships),
conducting direct consultancies for other
public
procurement
systems,
and
participating in seminars, among others.
Participation in International Forums
The Public Procurement Bureau has also
been an active participant in a series of
international forums and work groups,
including:
• The National e-Transactions Conference
2007 “Towards Tangible e-Government
Transactions” (Riad, Saudi Arabia –
January 2007)
• 7th Global Forum “Reinventing
Government” (Vienna, Austria – June
2007)
• Regional Workshop on IDB–WB tendering
processes (Bogotá, Colombia – March
2007)
• 7th Annual Microsoft Summit for
Government Leaders (Cartagena de
Indias, Colombia – March 2007)
• Regional Workshop on IDB–WB tendering
processes (Lima,Peru – April 2007)
• Seminar on Interoperability and Intranet
Government (San José, Costa Rica – May
2007)
• 11th Session of Work Group I on Public
Contracting, of the United Nations
Commission for International Market
Rights (New York, USA – May 2007)
• First
International
Congress
on
Government Purchases (Santiago, Chile –
May 2007)
• OCDE Expert Group Meeting on Conflicts
of Interest & Symposium on Lobbying
(Paris, France – June 2007)
• Building a Domestic ICT Sector—Best
Practices for Accessing Financing and
Promoting Investment (Cairo, Egypt – July
2007)
• Seminar on “Innovation in State
Purchasing: International Experiences –
National Projections” (San José, Costa
Rica – August 2007)
• 2nd Work Meeting on Joint Ventures for
Procurement
of
the
CAD–OCDE
(Copenhagen, Denmark – Sept. 2007)
• Work
Meeting
of
the
Executive
Committee
of
the
Inter-American
Network of Public Procurement and IDB
representatives,
Institute
for
Connectivity in the Americas (ICA-IDRC),
and the OAS (Miami, USA – October 2007)
• APEC
Workshop
on
Government
Procurement in WTO and FTA (Peking,
China – October 2007)
• 12th International Congress of the CLAD
on
State
Reform
and
Public
Administration
(Santo
Domingo,
Dominican Republic – Nov. 2007)
• OCDE Roundtable on the Checklist for
Enhancing
Integrity
in
Public
Procurement (Turin, Italy – Nov. 2007)
• 2nd International Seminar on Public
Contracting – Inter-American Network of
Public Procurement (Asunción, Paraguay –
Dec. 2007)
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Page 43
2007 Assessment
j. Awards and Recognition
Award for Excellence in Public Service –
United Nations (June 2007)
On June 26, 2007, at the 7th World Forum on
the Reinvention of Government, the joint
secretary of the United Nations, Asha-Rose
Migiro, presented María Olivia Recart,
Subsecretary of Finance, and Tomás
Campero, Director of Public Procurement
and Contracting, with the United Nations
Award for Excellence in Public Service,
corresponding to Latin America and the
Caribbean, in the category of “Improving
Transparency,
Responsibility
and
Responsiveness in Public Service.” This is the
highest international acknowledgement for
excellence in government, and the
Procurement Bureau was the only Latin
American agency acknowledged during the
2007 version of the UN Public Service
Awards.
Award for Best Practices in Probity,
Transparency and Access to Information –
Executive Secretariat of the Agenda for
Government Probity and Transparency
(July 2007)
ChileCompra’s Transparency Indicator Panel
was recognized as one of the best practices
in terms of probity, transparency and access
to information to be replicated by other
government agencies.
Selected from a total of 79 proposals, this
project also obtained an honorable mention
for its system of public contests for hiring
staff members. These distinctions were
presented by the Minister Secretary General
of the Presidency, José Antonio Viera-Gallo,
and the Executive Director of the Agenda for
Government Probity and Transparency,
Rafael Blanco.
ExcelGOB Award for the Best Solution in
Transparency of Public Services – OAS–
GEALC Network (May 2007)
The ChileCompra system was acknowledged
as the “best solution for electronic
government in terms of transparency” by the
Network of Electronic Government Leaders
of Latin America and the Caribbean (GEALC
Network), an organization of experts form
31 countries under the leadership of the
Organization of American States (OAS), the
Institute for Connectivity in the Americas
(ICA), the Inter-American Development Bank
(IDB) and the Canadian Agency for
International Development. In a ceremony
celebrated last June in Santo Domingo,
Dominican Republic, the Director of Public
Procurement, Tomás Campero, received the
ExcelGOB Award, which acknowledges
government institutions that make good use
of
Information
and
Communication
Technologies (ICT) in the region, promoting
transparency and citizen participation.
Social Responsibility Award 2006 –
Fundación ProHumana (April 2007)
The Procurement Bureau was presented with
the 2006 Fundación ProHumana Social
Responsibility Award, which acknowledges
businesses, civil society organizations and
government agencies that demonstrate
innovative,
creative
and
exemplary
management within the framework of social
responsibility. The Procurement Bureau was
acknowledged, among other aspects, for its
contribution to transparency in business
relationships, for the Access Program
designed to promote micro-businesses
participation in the system, for the inclusion
of environmental management criteria, as
well as for its internal labor policies.
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2007 Assessment
Acknowledgement of Support towards the
State Supply Network – REDABA (November
2007)
This acknowledgement, rewarding the
effort, conviction and support that
ChileCompra has put into the Supply
Network (Red@ba) was presented at the
Third
National
Seminar
on
Public
Procurement, and received by Tomás
Campero, Director of Public Procurement.
Acknowledgement as an Exemplary
Practice in Electronic Government - The
Economist (2007)
A 2007 study on the preparation of countries
for the digital era (e-readiness), carried out
by the Economist Intelligence Unit —a group
of consultants and researchers belonging to
the editorial group of The Economist
magazine— mentioned ChileCompra in
reference to the governmental vision in
terms
of
promoting
technological
competitiveness, naming it as an example of
a government institution well-prepared for
the digital era.
promoting the use of technologies to make
operation more efficient.
The study also indicated that governments
that use their purchasing power to
strengthen e-commerce have some of the
best tools for preparing their countries for
processes of digitalization and connectivity.
Inclusion among the Country’s Most
Innovative Projects – Santiago Chamber of
Commerce and Fundación País Digital
(2007)
The Santiago Chamber of Commerce (CCS)
and Fundación País Digital, with the support
of Banco Santander and Microsoft Chile,
presented the book “Innovation Made in
Chile,” which tells the stories of 50 Chilean
innovators that have stood out in the most
diverse fields. The selection included Tomás
Campero, Director of Public Procurement
and Contracting, who has led the reforms to
the public procurement market by creating
and consolidating the ChileCompra system,
promoting its widespread use and thereby
contributing towards the modernization of
the State.
The publication stated that greater
transparency was created by using digital
communication
channels,
basing
its
activities on use of the internet and
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Page 45

ChileCompra Management Report 2007 Assessment

Transcription

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