eMedNY POS Start Guide

Transcription

POS Start Guide
New York State Department of Health
(NYS DOH)
Office of Health Insurance Programs
(OHIP)
eMedNY POS Start Guide
VERIFONE Vx570 and Vx610
TERMINALS
Publish Date:01/01/2013
Version 1.1
May 01, 2011
Version 1.0
POS Start Guide
Table of Contents
INTRODUCTION TO THE MEVS VERIFONE TERMINAL..................................................... 2
VERIFONE Vx570 TERMINAL ................................................................................................... 3
Vx570 Terminal Description– Front ........................................................................................... 3
Vx570 Terminal – Back .............................................................................................................. 5
Terminal Power Pack and Cables ............................................................................................... 5
Vx570 Installation Instructions ................................................................................................... 6
Quick Start .......................................................................................................................................... 6
Connecting the Telephone Line.......................................................................................................... 7
Connecting the Terminal Power Pack ................................................................................................ 7
VERIFONE Vx570 FUNCTIONS ................................................................................................. 8
Initial Screen ............................................................................................................................... 8
Instructions to Reset Day/Date/Time .......................................................................................... 8
Instructions for Setup Menu (P1 Key) ...................................................................................... 11
Instructions for Provider Menu (P2 key) .................................................................................. 14
VERIFONE VX610 TERMINAL .................................................................................................... 16
Vx610 Terminal Description – Front ........................................................................................ 16
Vx610 Installation Instructions ................................................................................................. 17
Quick Start ........................................................................................................................................ 18
Connecting/Removing the Battery ................................................................................................... 18
Connecting the Antenna ................................................................................................................... 19
Connecting the Telephone Line (If only being used indoors) .......................................................... 20
Connecting the Terminal Car Charger and/or Power Pack .............................................................. 20
VERIFONE Vx610 FUNCTIONS ............................................................................................... 21
Initial Screen ............................................................................................................................. 21
Instructions to Reset Day/Date/Time ........................................................................................ 22
Instructions for Setup Menu (P1 Key) ...................................................................................... 25
Instructions for Provider Menu (P2 key) .................................................................................. 27
How to enter a National Provider Identifier (NPI) or MMIS Number ..................................... 27
COMMON FUNCTIONS FOR ALL TERMINAL TYPES ........................................................ 29
Review Function ....................................................................................................................... 29
Inserting Thermal Paper into the Internal Thermal Printer ....................................................... 29
Ordering Thermal Paper for the Internal Thermal Printer ........................................................ 30
Card Swipe ................................................................................................................................ 30
Common MEVS Terminal Messages ....................................................................................... 31
Jan 2013
1
Introduction
POS Start Guide
INTRODUCTION TO THE MEVS VERIFONE TERMINAL
The VeriFone terminal is designed to provide an accurate and timely verification of a
member’s eligibility for Medicaid services.
Specific features and conveniences, such as a large LCD screen, ATM style buttons and a
built in printer, make the verification process easy to learn and use with a minimum of
training time.
The eMedNY system currently supports 2 different terminal types. Each terminal model is
identified just above the LCD screen of your terminal. They are:
•
•
VeriFone Vx 570
VeriFone Vx 610
It is important to know which terminal is operating on the eMedNY system. Any software
updates to the terminal will be communicated via New York State Medicaid Updates,
eMedNY LISTSERV® and www.emedny.org/POS.
Jan 2013
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Introduction
POS Start Guide
VERIFONE Vx570 TERMINAL
The VeriFone Vx570 terminal uses a basic analog telephone outlet to connect with
Medicaid Eligibility Verification System (MEVS). Please review www.eMedny.org/pos for
future alternate connectivity updates.
Vx570 Terminal Description– Front
A.
INTERNAL THERMAL PRINTER
A dot matrix printer in which heat is applied to the pins
of the matrix to form dots on heat-sensitive paper.
B.
INDICATOR LED
Power and Paper Indicator.
NOTE: A blinking light indicates to check paper supply
or paper is not inserted properly.
C.
PAPER COVER RELEASE
Opens the printer paper compartment.
D.
F4 ATM-STYLE FUNCTION
KEY
Starts a verification transaction through entry of the
access number or Medicaid Number.
E.
LCD SCREEN
The verification response and system messages will
be displayed in this area.
F.
MAGNETIC CARD READER
Slot that reads the magnetic stripe on the back of the
card. This allows for quicker entry of verification
transactions.
G.
ALPHA KEY
Converts numeric digits to alphabetic letters.
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VeriFone Vx570
POS Start Guide
H.
PAPER ADVANCE KEY
Press the 3 Key from the initial screen to advance the
paper one line at a time.
I.
TELEPHONE STYLE KEYPAD
Area where user enters data needed for the Medicaid
verification.
J.
GREEN ENTER KEY
Inputs new data into the system.
K.
YELLOW BACKSPACE KEY
Erases the last numeric digit or alphabetic letter entered.
L.
RED CANCEL KEY
Erases all previously entered data and returns to the
ready mode.
M.
REPRINT KEY
Press the 0 (Zero) key from the initial screen, prints a
duplicate copy of the verification message.
N.
P1 SETUP KEY
Allows modification of the Terminal Settings. Refer to
the section on Instructions for Setup Menu (P1 Key) of
this manual.
O.
P2 PROVIDER KEY
Allows for add, update, delete, and review of multiple
provider Ids. Refer to the section on Instructions for
Provider Menu (P2 key) of this manual.
P.
P3 SCROLL BACK KEY
Facilitates scrolling to the previous line, if applicable.
Q.
P4 SCROLL FORWARD/REVIEW
KEY
Facilitates scrolling to the next line, if applicable. Also is
used to review the previous transaction.
Jan 2013
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VeriFone Vx570
POS Start Guide
Vx570 Terminal – Back
Terminal Power Pack and Cables
Each Vx570 comes with a Telephone Line Cable, Power Cable and Power Pack. The
Telephone line cable connects to your terminal and also connects to your RJ11-type
modular telephone wall jack. The Power Cable is a standard computer power cable and
plugs into a 120-volt AC outlet (indoor only).The Power Pack connects the terminal to the
power cable.
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VeriFone Vx570
POS Start Guide
Vx570 Installation Instructions
These instructions will assist with the setup of the VeriFone Vx570 terminal. Select a
location that has access to a power outlet and a telephone line for your terminal.
Note: Digital Telephone lines are not compatible with any Medicaid POS terminals. Please
consult with your Telecommunications Department, Office Manager or Telephone
Company if you have any questions regarding your telephone service.
Quick Start
The Quick Start is an easy way to setup up the VeriFone Vx570 terminal.
1. Select a location that has access to a power outlet and a telephone line for your
terminal. Open the box and unpack the terminal.
2. Connect the telephone line cable into the telephone jack labeled with an image of a
telephone in the back of the terminal. Connect the other end into the wall jack.
3. Connect the power connector into the power port on the side of the terminal, and the
power cable into the power pack. Plug the three-prong power cable into the power
outlet.
4. After the device has gone through its start-up routine, the day, date, and time is
displayed on the top line of the terminal.
5. Enter your National Provider Identifier(s) (NPI) or MMIS Identification Number(s) (A
typical providers only). Refer to the section on Instructions for Provider Menu (P2 key) of
this manual.
6. If you are required to dial a number to get an outside line (e.g. ‘9’), Refer to the section
on Instructions for Setup Menu (P1 key) of this manual.
7. Press the F4 key or swipe the Medicaid ID card in the Magnetic Card Reader to begin
processing transactions to eMedNY.
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VeriFone Vx570
POS Start Guide
Connecting the Telephone Line
1. Connect one end of the telephone line cable to the telephone jack labeled with an
image of a telephone in the back of the terminal.
2. Connect the other end of the telephone line cable to a RJ11-type modular telephone
wall jack (See illustration below). If you do not have a telephone wall jack, obtain an
adapter from your local telephone company.
Connecting the Terminal Power Pack
1. Connect the power connector into the power port located on the side of the terminal.
2. Connect the power cable into the power pack.
3. Plug the three-prong AC power cable into an indoor 120-volt AC outlet as shown in the
illustration below.
WARNING: Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
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VeriFone Vx570
POS Start Guide
VERIFONE Vx570 FUNCTIONS
Initial Screen
When the VeriFone Vx570 terminal is not actively being used, the device normally shows
its “initial screen” (see below). To get to this screen in most circumstances, press the RED
CANCEL key.
Initial screen example:
FRI 9/5 9-13A
EMEDNY
SWIPE CARD OR
PRESS F4 TO BEGIN
Vxxxx
The “xxxx” in “Vxxxx” on the bottom line is the software version the terminal is using. This
number may be needed when calling provider services for assistance. Please review
www.emeny.org/pos for any software updates to the terminals.
Instructions to Reset Day/Date/Time
To set or reset the day, date, and time follow the Display/Action tables.
DISPLAY
ACTION
The Initial Screen is displayed.
Press the F2 & F4 keys at the same time.
Enter “Z66831” (1-alpha-alpha 66831) and
press the GREEN ENTER key.
SYSTEM MODE ENTRY PASSWORD
IF THE SCREEN READS:
SYS MODE MENU 1
SYS MODE MENU 1
CONTRAST F2
EDIT PARAMETERS F2
CLOCK F3
DOWNLOAD F3
RESTART F4
RESTART F4
The device is an Early Model Vx570.
Please continue with GRID #1:
Jan 2013
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The device is a Late Model Vx570.
Please continue with GRID #2:
VeriFone Functions
Vx570
POS Start Guide
GRID # 1:
DISPLAY
ACTION
SYS MODE MENU 1
Press the F3 key for CLOCK.
SYS MODE CLOCK
YEAR :
YYYY
MONTH :
MM
DAY :
Enter the current date as “YYYYMMDD“.
DD
Press the Provider (P2) key:
SYS MODE CLOCK
Enter the current time as “HH:MM”
HOUR : HH
Enter HH in 24-Hour clock format.
(i.e.: 1:00pm - Hour: 13 Minute: 00)
MINUTE : MM
Press the GREEN ENTER key to Save & Exit
SYS MODE MENU 1
Press the F4 key to restart the device.
Device will re-start and Initial Screen should display the correct Day, Date, and Time.
GRID # 2:
DISPLAY
ACTION
SYS MODE MENU 1
Press the Provider (P2) key
SYS MODE MENU 2
MEMORY FUNCATIONS
F2
Press the F4 key for CLOCK
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TERMINAL INFO
F3
CLOCK
F4
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VeriFone Functions
Vx570
POS Start Guide
DISPLAY
ACTION
SYS MODE CLOCK
INCREMENT HOUR
EDIT TIME
EDIT DATE
DECREMENT HOUR
F1
F2 Press the F2 key to edit Time
F3
F4
SYS MODE TIME
Enter Time as “HH:MM:SS”
CURRENT TIME:
HH:MM:SS
NEW TIME:
__:__:__
(ie:1:00pm Hour:13, Minutes: 00, Seconds 00)
Press the GREEN ENTER key.
SYS MODE CLOCK
TIME AND DATE
HH:MM:SS
MM/DD/YY
SYS MODE MENU 2
MEMORY FUNCATIONS
F2
TERMINAL INFO
F3
CLOCK
F4
SYS MODE CLOCK
INCREMENT HOUR
EDIT TIME
EDIT DATE
DECREMENT HOUR
F1
F2 Press the F3 key to edit Date
F3
F4
SYS MODE DATE
CURRENT DATE:
MM/DD/YY
NEW DATE:
__/__/__
Jan 2013
Enter Date as “MM/DD/YY”
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VeriFone Functions
Vx570
POS Start Guide
DISPLAY
ACTION
SYS MODE CLOCK
TIME AND DATE
Press the GREEN ENTER key to Save
HH:MM:SS
MM/DD/YY
SYS MODE MENU 2
Press the Red Cancel key.
SYS MODE MENU 1
Instructions for Setup Menu (P1 Key)
This menu allows the user to modify several variables that the device uses. To edit the
Setup Menu follow the Display/Description/Action table.
Press the RED CANCEL key to return to the initial screen.
DISPLAY
DESCRIPTION
Press the P1 SETUP key to enter
the Setup Menu.
Initial Screen
Terminal Setup
Enter ‘123456’ and press the
GREEN ENTER key.
ENTER PASSWORD
DIAL PREFIX
##
________
ACTION
The Dial Prefix is dialed
before the telephone
number.
If a value has already
been entered, it will
display on the second
line labeled (##)
If no dial pre-fix is needed, press
the GREEN ENTER key.
If you are required to dial a number
to get an outside line, enter the
access code here.
(i.e. for a “9” dial pre-fix press (9,
asterisk (*), Alpha)
“9,” should display. Then press the
GREEN ENTER key.
After the access code has been
entered, press the RED CANCEL
key.
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VeriFone Functions
Vx570
POS Start Guide
DISPLAY
ENTER NYM TELE #
1-866-828-4814
------------------------
ENTER BACKUP #
1-866-828-4815
------------------------
DIAL TYPE
TONE
TONE
DESCRIPTION
ACTION
This is the number the
device will dial to submit
NYS Medicaid
transactions.
If the number is correct, press the
GREEN ENTER key to continue.
device will dial in case
the main number does
respond to submit NYS
Medicaid transactions.
The type of phone
system used. Tone
should be selected. .
PULSE
PRINT ALL
YES
This designates whether
the device will
automatically print
YES
responses. Default is
NO ‘YES’.
If you need to correct the number,
just enter it on the keypad then
press the GREEN ENTER key to
save and continue.
save and continue.
The current setting is the word
under “DIAL TYPE”. If you need to
change the setting, press the F1
key for Tone. Otherwise, press the
ENTER key to continue.
under “PRINT ALL”. To change the
setting, press the F1 key to
automatically print responses or
press the F2 key to not
automatically print responses.
NOTE: When the “PRINT ALL” is
set to “no”, you may print manually
by pressing the 0 (Zero) key from
the initial screen.
Press the ENTER key to continue.
KEY BEEP
NO
under “KEY BEEP”. To change the
the device will beep when
setting, press the F1 key to beep or
a key is pressed. Default
YES
press the F2 key to not beep.
is ‘NO’.
NO
NOTE: Errors will still cause a beep
to sound.
Press the GREEN ENTER key to
continue.
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VeriFone Functions
Vx570
POS Start Guide
DISPLAY
DOWNLOAD TELE #
1-888-843-7160
---------------------
ENTER NEW
PASSWORD
-------
Jan 2013
DESCRIPTION
ACTION
This is the phone number Press the GREEN ENTER key to
the device will dial to
continue.
download a new
If you need to change this number,
application to the device.
call the Provider Help Desk at 1800-343-9000.
WARNING:
This is the password
used to access the Setup
If you need to have a different
Menu and the Provider
password, enter it here. Be advised
Menu.
that if you change it, Provider
Services will not be able to reset it
for you. Press the GREEN ENTER
key to return to the initial screen
without changing the password.
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VeriFone Functions
Vx570
POS Start Guide
Instructions for Provider Menu (P2 key)
The VeriFone Vx570 terminal can store up to 20 MMIS Provider ID numbers to quickly
process transactions. Each Provider number can be used by entering the two-digit
shortcut code that corresponds to the Provider submitting the transaction. To store
additional Provider numbers in the terminal follow the Display/Action table below.
NOTE: If only one Provider ID is entered in the table, it will automatically be used for
each transaction and the prompt “Select Provider” will not be displayed.
DISPLAY
ACTION
Press the P2 key to enter the Provider
Menu.
Initial Screen
SELECT SETUP
1=PROV 2=LIC 3=PLATE
ENTER PASSWORD
Press the 1 key and press the GREEN
ENTER key.
Enter ‘123456’ and press the GREEN
ENTER key.
Provider Setup is displayed
ENTER PROVIDER NUMBER
--
Enter a valid two-digit number (01 – 20).
The first shortcut assigned must start
with 01.
NOTE: It is important to keep track of
the shortcuts that correspond with each
Provider ID.
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VeriFone Functions
Vx610
POS Start Guide
DISPLAY
PROVIDER NUMBER nn
##########
ACTION
Enter the ten-digit National Provider
Identifier (NPI) that you are assigning to
that shortcut and press the GREEN
ENTER key.
For all atypical providers, enter the
The ‘nn’ on the first line is the two-digit eight-digit MMIS Provider ID that you
shortcut number corresponding to the are assigning to that shortcut and press
Provider.
The “##########” on the second line To change the number currently
is the ten-digit NPI or the eight-digit
displayed press the BACKSPACE key
MMIS Provider ID.
to clear the existing Provider number,
If a provider number is not associated
with ‘nn’, then a blank line will display
instead of the Provider number.
enter the new number and press the
GREEN ENTER key,
OR
Press the GREEN ENTER key to keep
the current value.
--
Press the RED CANCEL key to return
to the Initial Screen
OR
Repeat Steps 2 through 4 to store
additional Providers.
Jan 2013
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VeriFone Functions
Vx610
POS Start Guide
VERIFONE VX610 TERMINAL
The VeriFone Vx610 terminal uses a cellular signal and/or a basic analog telephone outlet
to connect with Medicaid Eligibility Verification System (MEVS).
Vx610 Terminal Description – Front
A.
INTERNAL THERMAL PRINTER
A dot matrix printer in which heat is applied to the pins
of the matrix to form dots on heat-sensitive paper.
B.
INDICATOR LED
Power and Paper Indicator.
NOTE: A blinking light indicates to check paper supply
or paper is not inserted properly.
C.
PAPER COVER RELEASE
Opens the printer paper compartment.
D.
F4 ATM-STYLE FUNCTION
KEY
Starts a verification transaction through entry of the
access number or Medicaid Number.
E.
LCD SCREEN
The verification response and system messages will
be displayed in this area.
F.
MAGNETIC CARD READER
Slot that reads the magnetic stripe on the back of the
card. This allows for quicker entry of verification
transactions.
Jan 2013
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VeriFone Functions
Vx610
POS Start Guide
G.
ALPHA KEY
Converts numeric digits to alphabetic letters.
H.
PAPER ADVANCE KEY
Press the 3 Key from the initial screen to advance the
paper one line at a time.
I.
TELEPHONE STYLE KEYPAD
Area where user enters data needed for the Medicaid
verification.
J.
GREEN ENTER KEY
Inputs new data into the system.
K.
YELLOW BACKSPACE KEY
Erases the last numeric digit or alphabetic letter entered.
L.
RED CANCEL KEY
Erases all previously entered data and returns to the
ready mode.
M.
REPRINT KEY
Press the “0” key from the initial screen, prints a duplicate
copy of the verification message.
N.
P1 SETUP KEY
Allows modification of the Terminal Settings. Refer to
the section on Instructions for Setup Menu (P1
Key) of this manual.
O.
P2 PROVIDER KEY
Allows for add, update, delete, and review of multiple
provider Ids. Refer to the section on Instructions for
Provider Menu (P2 key) of this manual.
P.
P3 SCROLL BACK KEY
Facilitates scrolling to the previous line, if applicable.
Q.
P4 SCROLL FORWARD/REVIEW
KEY
Facilitates scrolling to the next line, if applicable. Also is
used to review the previous transaction.
R.
ANTENNA
Allows the device to transmit via a cellular connection.
Vx610 Installation Instructions
These instructions will assist with the setup of the VeriFone Vx610 terminal.
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VeriFone Functions
Vx610
POS Start Guide
Quick Start
1. The Quick Start is an easy way to setup up the VeriFone Vx610 terminal.
2. Connect the power connector into the power port on the side of the terminal, and
the power cable into the power pack. Plug the three-prong power cable into the
power outlet or use the provided car charger and plug into a vehicle power
source.
Note: First time charging, please allow the device 6 hours to charge completely.
3. After the device has charged it will display the VMAC main menu. Wait 60
seconds and Press the “F3” key to enter the eMedNY application.
4. Enter your National Provider Identifier(s) (NPI) or MMIS Identification Number(s)
(A typical providers only). Refer to the section on Instructions for Setup Menu (P1
Key) of this manual.
5. If you are using the device indoors and have it connected to an analog telephone
line and are required to dial a number to get an outside line (e.g. ‘9’), Refer to the
section on Instructions for Setup Menu (P1 Key) of this manual.
6. Press the F4 key or swipe the CBIC card in the Magnetic Card Reader to begin
processing transactions to eMedNY.
Connecting/Removing the Battery
1. Locate the Battery in the box the terminal was shipped in.
2. Connect the Battery as shown in the illustration below.
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VeriFone Functions
Vx610
POS Start Guide
3. To remove the Battery press in on the release and pull up as shown by the
illustration below.
Connecting the Antenna
1. Locate the Antenna in the box the terminal was shipped in.
2. Connect the antenna as shown in the illustration below.
Jan 2013
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VeriFone Functions
Vx610
POS Start Guide
Connecting the Telephone Line (If only being used indoors)
1. Connect one end of the telephone line cable to the telephone jack on the bottom of
the terminal.
2. Connect the other end of the telephone line cable to your RJ11-type modular
telephone wall jack (see illustration below). If you do not have a telephone wall
jack, obtain an adapter from your local telephone company.
Connecting the Terminal Car Charger and/or Power Pack
If charging the device in a vehicle:
1. Connect the power connector into the power port located on the side of the
terminal.
2. Connect the mobile environment power cable into the power pack.
Jan 2013
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VeriFone Functions
Vx610
POS Start Guide
3. Plug the automobile adapter into your automobiles auxiliary power location as
shown in the illustration below.
If charging the device in a building:
1. Connect the power connector into the power port located on the side of the
terminal.
2. Connect the power cable into the power pack.
3. Plug the three-prong AC power cable into an indoor 120-volt AC outlet as shown in
the illustration below.
VERIFONE VX610 FUNCTIONS
Initial Screen
When the VeriFone Vx610 terminal is first powered on, the device normally shows its
“initial screen” (see below). To get to this screen, in most circumstances, press the * key.
Initial screen example:
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VeriFone Functions
Vx610
POS Start Guide
03/15/11
14:00
COMMSERVER
EMEDNY
When the VeriFone Vx610 terminal is within the eMedNY application, the device normally
shows its “eMedNY initial screen” (see below). To get to this screen in most
circumstances, press the red key.
eMedNY Initial screen example:
FRI 9/5 9-13A
EMEDNY
SWIPE CARD OR
PRESS F4 TO BEGIN
Vxxxx
The “xxxx” in “Vxxxx” on the bottom line is the software version the terminal is using. This
number may be needed when calling provider services for assistance. Please review
www.emeny.org/pos for any software updates to the device.
Instructions to Reset Day/Date/Time
To set or reset the day, date, and time follow the Display/Action table.
DISPLAY
Jan 2013
ACTION
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VeriFone Functions
Vx610
POS Start Guide
DISPLAY
ACTION
The eMedNY Initial Screen is
displayed.
Press the F2 & F4 keys at the same time.
SYSTEM MODE ENTRY PASSWORD
DISPLAY
Enter “Z66831” (1-alpha-alpha 66831) and
press the GREEN ENTER key.
ACTION
SYS MODE MENU 1
Press the Provider (P2) key
SYS MODE MENU 2
MEMORY FUNCATIONS
F2
TERMINAL INFO
F3
CLOCK
F4
SYS MODE CLOCK
INCREMENT HOUR
EDIT TIME
EDIT DATE
DECREMENT HOUR
SYS MODE TIME
CURRENT TIME:
HH:MM:SS
NEW TIME:
__:__:__
F1
F2 Press the F2 key to edit Time
F3
F4
Enter Time as “HH:MM:SS”
(ie:1:00pm Hour:13, Minutes: 00, Seconds 00)
SYS MODE CLOCK
TIME AND DATE
HH:MM:SS
MM/DD/YY
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VeriFone Functions
Vx610
POS Start Guide
DISPLAY
ACTION
SYS MODE MENU 2
MEMORY FUNCATIONS
F2
TERMINAL INFO
F3
CLOCK
F4
SYS MODE CLOCK
INCREMENT HOUR
EDIT TIME
EDIT DATE
DECREMENT HOUR
F1
F2 Press the F3 key to edit Date
F3
F4
SYS MODE DATE
CURRENT DATE:
MM/DD/YY
NEW DATE:
__/__/__
Enter Date as “MM/DD/YY”
SYS MODE CLOCK
TIME AND DATE
HH:MM:SS
Press the GREEN ENTER key to Save
MM/DD/YY
SYS MODE MENU 2
Press the Red Cancel key.
SYS MODE MENU 1
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VeriFone Functions
Vx610
POS Start Guide
Instructions for Setup Menu (P1 Key)
Access this menu by pressing the P1 key labeled as the Setup Menu. This menu allows
the user to modify several variables that the device uses. To edit the Setup Menu follow
the Display/Description/Action table.
DISPLAY
DESCRIPTION
Press the P1 SETUP key to enter
the Setup Menu.
From the eMedNY Initial
Screen
Terminal Setup
Enter ‘123456’ and press the
GREEN ENTER key.
ENTER PASSWORD
DIAL PREFIX
##
________
ACTION
The Dial Prefix is dialed
before the telephone
number.
If a value has already
been entered, it will
display on the second
line labeled (##)
If no dial pre-fix is needed, press
If you are required to dial a number
to get an outside line, enter the
access code here.
(i.e. for a “9” dial pre-fix press (9,
asterisk (*), Alpha)
“9,” should display. Then press the
GREEN ENTER key.
After the access code has been
entered, press the RED CANCEL
key.
ENTER NYM TELE #
1-866-828-4814
------------------------
ENTER BACKUP #
1-866-828-4815
------------------------
Jan 2013
device will dial to submit
NYS Medicaid
transactions.
device will dial in case
the main number does
respond to submit NYS
Medicaid transactions.
25
save and continue.
save and continue.
VeriFone Functions
Vx610
POS Start Guide
DISPLAY
DESCRIPTION
DIAL TYPE
TONE
TONE
The type of phone
system used. Tone
should be selected.
PULSE
PRINT ALL
YES
the device will
automatically print
YES
responses. Default is
NO ‘YES’.
ACTION
under “DIAL TYPE”. If you need to
change the setting, press the F1
key for Tone, otherwise, press the
under “PRINT ALL”. To change the
setting, press the F1 key to
automatically print responses or
press the F2 key to not
automatically print responses.
NOTE: When the “PRINT ALL” is
set to “no”, you may print manually
by pressing the 0 (Zero) key from
the initial screen.
.
continue.
KEY BEEP
NO
under “KEY BEEP”. To change the
the device will beep when
setting, press the F1 key to beep or
a key is pressed. Default
YES
press the F2 key to not beep.
is ‘NO’.
NO
NOTE: Errors will still cause a beep
to sound.
continue.
DOWNLOAD TELE #
1-888-843-7160
---------------------
ENTER NEW
PASSWORD
-------
Jan 2013
This is the phone number Press the GREEN ENTER key to
the device will dial to
continue.
download a new
If you need to change this number,
application to the device.
call the Provider Help Desk at 1800-343-9000.
WARNING:
This is the password
used to access the Setup If you need to have a different
Menu and the Provider
password, enter it here. Be advised
Menu.
that if you change it, Provider
Services will not be able to reset it
for you. Press the GREEN ENTER
key to return to the initial screen
without changing the password.
26
VeriFone Functions
Vx610
POS Start Guide
Instructions for Provider Menu (P2 key)
The VeriFone Vx610 terminal can store up to 20 NPI/MMIS Provider ID numbers
Each Provider number can be used by entering the two-digit shortcut code that
corresponds to the Provider/Individual submitting the transaction. To store additional
Provider numbers in the terminal follow the Step/Action/Display table.
From within the eMedNY application press the RED CANCEL key to return to the initial
screen.
NOTE: If only one Provider ID is entered in the table, it will automatically be used for
each transaction and the prompts “Select Provider”, “Plate Number” and “License Number”
will not be displayed.
How to enter a National Provider Identifier (NPI) or MMIS Number
DISPLAY
ACTION
Press the P2 key to enter the Provider
Menu.
Initial Screen
SELECT SETUP
1=PROV 2=LIC 3=PLATE
ENTER PASSWORD
Press the 1 key and press the GREEN
ENTER key.
Enter ‘123456’ and press the GREEN
ENTER key.
Provider Setup is displayed
--
Enter a valid two-digit number (01 – 20).
The first shortcut assigned must start
with 01.
NOTE: It is important to keep track of
the shortcuts that correspond with each
Provider ID.
Jan 2013
27
VeriFone Functions
Vx610
POS Start Guide
DISPLAY
PROVIDER NUMBER nn
##########
ACTION
Enter the ten-digit National Provider
Identifier (NPI) that you are assigning to
that shortcut and press the GREEN
ENTER key.
For all atypical providers, enter the
The ‘nn’ on the first line is the two-digit eight-digit MMIS Provider ID that you
shortcut number corresponding to the are assigning to that shortcut and press
Provider.
The “##########” on the second line To change the number currently
is the ten-digit NPI or the eight-digit
displayed press the BACKSPACE key
MMIS Provider ID.
to clear the existing Provider number,
If a provider number is not associated
with ‘nn’, then a blank line will display
instead of the Provider number.
enter the new number and press the
GREEN ENTER key,
OR
Press the GREEN ENTER key to keep
the current value.
--
Press the RED CANCEL key to return
to the Initial Screen
OR
Repeat Steps 2 through 4 to store
additional Providers.
Jan 2013
28
VeriFone Functions
Vx610
POS Start Guide
COMMON FUNCTIONS FOR ALL TERMINAL TYPES
Review Function
The Review function allows you to review the last response received, edit the transaction
data and resubmit the transaction. To begin follow the Action/Display table.
DISPLAY
ACTION
Press the (P4) SCROLL
FORWARD/ REVIEW key.
Initial Screen
The response from the last transaction Press the GREEN ENTER key to
is displayed
edit the data.
Each screen displays the data that was Reenter new data,
entered
Or
accept current data.
Inserting Thermal Paper into the Internal Thermal Printer
1.
To open the printer paper compartment, press the Paper Cover Release button
located on the right side of the terminal.
2.
Insert a roll of thermal paper, and ensure paper feeds from underneath.
3.
Press down to close the printer paper compartment.
Jan 2013
29
Common Functions
POS Start Guide
Ordering Thermal Paper for the Internal Thermal Printer
To order additional thermal paper (2.25 Inches by 85 Feet thermal paper), contact TASQ
Technology at 1-800-420-3197 or your nearest office supply store.
Card Swipe
New York State Medicaid Members will present a Medicaid ID card at the time of service.
The magnetic stripe on the card must slide through the terminal with the stripe down facing
the screen as shown in the illustration below.
Jan 2013
30
Common Functions
POS Start Guide
Common MEVS Terminal Messages
Important Note: Digital Telephone lines are not compatible with any Medicaid POS
terminals. Please consult with your Telecommunications Department, Office Manager or
Telephone Company if you have any questions regarding your telephone service.
CHECK LINE
CONNECT XXXX
DOWNLOAD DONE
The telephone wire is not plugged into the VeriFone terminal or
the terminal is using the same line as another telephone or
device, which is in use.
Displayed until transmission to the host computer begins.
Displayed when the download function process is complete. Pres
ENTER to continue.
No enquiry received from host. A problem exists with the network.
NO ENQ FROM HOST Repeat the transaction. If problem persists, contact the eMedNY
Call Center at 1-800-343-9000 for assistance.
WAITING FOR ANSWER
Indicates the terminal is attempting to connect to the eMedNY
system.
BUSY REDIALING
Indicates the telephone number is busy. You may have an
incorrect dial prefix programmed or the line is in use by another
telephone, fax machine, or other device,
NO ANSWER
Indicates the telephone number is not answering. You may have
an incorrect dial prefix or telephone number programmed.
No response received from host. A problem exists with the
NO RESPONSE FROM
network. Repeat the transaction. If problem persists, contact
HOST
Provider Services at 1-800-343-9000 for assistance.
PLEASE TRY AGAIN
PROCESSING
RECEIVING
The card swipe was unsuccessful because you partially swiped
the card, the card was damaged, or the equipment malfunctioned.
Re-swipe or manually enter the access number.
Displayed until the host message is ready to be displayed.
Displayed until the host message is received by the VeriFone.
After a successful transaction has been completed, this message
will be received during the Review Function if an invalid sequence
RETRY TRANSACTION
of keys Is pressed or an Access Number is entered which differs
in length from the original number.
TRANSMITTING
UNREADABLE CARD
Displayed until the host computer acknowledges the
transmission.
Displayed after three unsuccessful attempts to swipe the card.
IP CONNECT FAILURE Indicates your cellular terminal is not in cellular range.
Jan 2013
31
Common Functions

eMedNY POS Start Guide

Transcription

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