How to install your Netopia ADSL router - Hjælp

Transcription

How to
install your
Netopia
ADSL router
User Guide
January 2010
How to install your Netopia ADSL router
With this guide you can easily install your ADSL router with integrated modem
and configure your PC correctly to start using your ADSL broadband connection.
In the box, you will find:
• A Netopia 3347 (PSTN) or Netopia 3357 (ISDN) router
• An Ethernet cable with a plastic connector of the RJ45 type for connection to
Ethernet HUB/switch or PC
• An RJ11 phone cable for connection to splitter
• A black power cable and transformer
In connection with new service establishments, the following has also been sent
to you:
• A splitter
• A phone plug
• An RJ11 telephone cable for connection to splitter
The instructions cover the TDC HomeDuo, TDC HomeTrio, TDC Business Broadband, TDC Broadband Professionel and Wireless (the wireless functionality)
products.
In the brochure, which is sent out together with the order confirmation, you will
find a detailed router configuration description.
If a technician has already installed the router, you can skip section 1 ‘Installation’.
Please note that you only have to read the sections that are relevant for your
specific TDC broadband product.
3
Table of contents
1. Installation....................................................................................................................................5
1.1If you have a landline/basic line and a telephone socket
without network connection.......................................................................................6
1.2If you have an ISDN connection and a telephone socket
without network connection.......................................................................................7
1.3 If you have a telephone socket without network connection..............................8
2. Setup for Windows .................................................................................................................. 10
2.1 Windows XP...................................................................................................................10
2.2 Windows Vista and Windows 7.................................................................................11
3. Setup of browser........................................................................................................................12
4. Setup of wireless access..........................................................................................................15
4.1 How to set up the router.............................................................................................15
4.2 Quick Guide for PC setup for wireless......................................................................16
5. Installation of TDC broadband telephony...........................................................................19
6. Installation of TDC TV ............................................................................................................. 20
7. Setup of router for TDC IP Telephony . .................................................................................21
Checking connection to the Internet, VPN MPLS, and IP telephony........................... 22
8. Checking status/fault location............................................................................................. 23
8.1 Checking connection.................................................................................................. 23
8.2 Checking router........................................................................................................... 23
8.3 Checking Windows...................................................................................................... 25
9. Technical information..............................................................................................................26
User guide for the router...................................................................................................... 27
Requirements for your installations.................................................................................. 27
4
1. Installation
On the following pages, you can read how to install your ADSL router, depending
on the telephone socket and the type of connection you have.
If you have converted your connection from a landline connection/basic line
to ISDN or vice versa from TDC, you need to remove all equipment up to the
telephone/network socket and follow the directions given here.
If you have previously had a modem installed, this is no longer going to be
used, and you may discard it. If you are unsure about what it looks like, the TDC
modem is typically called SpeedStream (type 4100 or 5100) or Siemens, and it
could look like this:
pwr
dsl
Ethernet
Remove the cable from the modem’s DSL/ADSL port and connect it to the
router’s DSL port. The splitter is now the only equipment that should remain
between the ADSL router and the wall network socket.
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1.1 If you have a landline/basic line and a telephone socket
without network connection
Router
Splitter
Computer
Phone
Computer
Hub/switch for LAN
1 If you have a landline/basic line connection without Internet connection,
you must use the three-pin telephone plug. Connect the telephone cable to the
bottom of the loose telephone plug and the other end to the ‘LINE’ port in the
splitter.
2 Connect the loose telephone plug to the telephone wall socket.
3 The telephone can be plugged into the front of the loose plug.
4 Connect the telephone cable between the router’s DSL port and the splitter’s
ADSL port.
5 Connect the router’s power supply (12 V) to a power outlet (230 V) and switch
on the router.
Do not proceed to the next step before the router is ready. The first time the
ADSL router is switched on, it may take 10-15 minutes to program the router
from TDC’s central management system. This is, among other things, due to the
fact that the management system restarts the router several times along the
way, which may take up to four minutes each time. For more information, please
read Section 8 ‘Status check/troubleshooting’ in this guide.
The router is ready when the ‘Power’ LED lights green and the ‘DSL Sync’ LED
flashes and lights green.
How to connect your equipment to the router ports depends on your chosen
router profile for your Business Broadband solution. If you are unsure of your
router profile, it is specified on your order confirmation.
6 7 8 9 If you have ordered TDC Bredbånd Professionel or TDC BizBase,
connect the equipment to one of the four ports using the Ethernet cable.
6
If you have selected router profile 7:
6 Use the Ethernet cable to connect the equipment to port 1 if you only want
Internet access.
7 8 9 Use the Ethernet cable to connect the equipment to ports 2-4 if you
want simultaneous Internet and company MPLS network access.
6 8 Use the Ethernet cable to connect the equipment to port 1 and/or 3 if you
only want Internet access.
7 9 Use the Ethernet cable to connect the equipment to ports 2-4 if you want
access to the company MPLS network, but not the Internet.
1.2If you have an ISDN connection and a telephone socket
without network connection
Router
Splitter
Computer
Computer
ISDN (NT)
box
Phone
Hub/switch for LAN
1 If you have an ISDN connection and a telephone socket without network
connection, you must use the three-pin telephone plug. Connect the telephone
cable to the bottom of the loose telephone plug and connect the other end to
the ‘LINE’ port of the splitter.
2
Connect the loose telephone plug to the telephone wall socket.
3
The ISDN NT box can be connected to the front of the loose telephone plug.
4
The telephone can be connected to the ISDN NT box.
5 Connect the telephone cable between the DSL port of the router and the
ADSL port of the splitter.
on the router.
7
Do not proceed to the next step before the router is ready. The first time the
router profile for your Business Bredbånd solution. If you are unsure of your
Internet access.
8 10 Use the Ethernet cable to connect the equipment to ports 2-4 if you want
access to the company MPLS network, but not the Internet.
1.3If you have a telephone socket without network connection
Router
Splitter
Computer
Computer
8
Hub/switch for LAN
If you have a network connection, you do not have to change the existing landline/basic line or ISDN installation.
1 Connect one end of the cable to the ‘LINE’ port and the other end to the network connection which can be with or without a telephone socket.
2 Connect the telephone cable between the DSL port of the router and the
ADSL port of the splitter.
on the router.
Do not proceed to the next step before the router is ready.The first time the
router profile for your Business Bredbånd solution. If you are unsure of your
Internet access.
want access to the company MPLS network, but not the Internet.
9
2. Setup for Windows
Before you start, please note the following:
• Your PC must have an Ethernet card and the TCP/IP protocol installed. This is
normally carried out automatically when the network card is installed. But if
the connection does not work in spite of this, there may be a problem on your
computer and you need to contact your computer vendor.
• If changes have been ordered for the standard configuration, you may not be
able to follow this user guide.
• There must be a connection between the router and the network card. You can
check this by doing the following: Check whether the network card LED is lit. If
it is not lit, there is no connection. If the network card is connected directly to
the router, the LED where the cable is connected must also be lit. Please check
the setup again. If it still does not work, you can contact Business Support on
tel +45 80 80 80.
2.1 Windows XP
Click ‘Start’ and choose ‘Hjælp’. Next choose ‘Indeks’ in the menu and choose
the item ‘Konfigurere TCP/IP til automatisk adressering’. Then follow the
directions.
10
2.2 Windows Vista and Windows 7
Click ‘Start’ and choose ‘Hjælp’. Then enter ‘Ændre TCP/IP-indstillinger’ in the
search form and click ‘Søg’. Click the ‘Ændre TCP/IP-indstillinger’” and follow
the instructions for configuring your computer for DHCP.
Windows Vista:
Windows 7:
11
3. Setup of browser
Click ‘Start’ and ‘Kontrolpanel’ or choose ‘Indstillinger’, and then ‘Kontrolpanel’. The ‘Kontrolpanel’ window appears. Next, click ‘Internetindstillinger’.
The ‘Egenskaber for Internettet’ window opens. Choose the ‘Forbindelser’
tab. Check ‘Ring aldrig til en forbindelse’. Then click the ‘LAN-indstillinger’
button in the bottom right-hand corner. The ‘Indstillinger for lokalnetværk’
window appears. Disable all options. Then click ‘OK’.
12
Then click the ‘Indstil…’ button, still on the ‘Forbindelser’tab.
‘Guiden Ny forbindelse’ appears.
Check ‘Oprette forbindelse til Internettet’.
Then click ‘Næste’.
13
Check ‘Oprette forbindelsen manuel’.
Then click ‘Næste’.
Check ‘Opret forbindelse ved hjælp af en bredbåndsforbindelse, der altid er
tilgængelig’. Then click the ‘Næste’ button.
Click the ‘Udfør’ button to end the wizard.
14
4. Setup of wireless access
Your Netopia ADSL router has an integrated wireless access point which is
activated if this has been ordered or is standard with the product ordered. Otherwise, the wireless functionality has not been ordered, and you may skip this
section.
Physical location of the router if used with wireless functionality:
• The wireless functionality may interfere with medical equipment. Please note
the technical conditions applying in the relevant environment.
• Avoid placing the router in the immediate vicinity of radio receivers, televisions, and microwave ovens as this may result in disruptions in the wireless
signal.
• Please note that reinforced concrete can weaken the wireless signal.
• The antenna must point upward in order to get optimum coverage.
If the router was ordered with the wireless functionality activated, TDC’s management system handles the setup of the router in connection with the installation. You can see whether the wireless functionality has been activated by
checking whether the ‘Wireless’ LED is on.
If activation of the wireless functionality is ordered at a later point in time, you
will receive information on when it is ready on TDC’s management system.
4.1 How to set up the router
Switch the router off and on in order for it to be updated by the management
system. The router will then automatically contact TDC’s management system
and download the correct configuration (this may take up to five minutes).
Information on the wireless functionality (encryption key, SSID) is available on a
secure TDC website.
Access to this website must be established from a computer which is connected
to the router’s LAN port, which has Internet access, via the network cable (see
the ‘Installation’ section). The wireless functionality cannot be set up via a VPN
connection. This is because the security in relation to online configuration is
based on a check of the router’s IP address.
Open a web browser, e.g. Internet Explorer, via the computer and use the following self-service link: http://tts.tdc.dk/welcome.do. You will be asked to enter your
email address or your mobile phone number. Write the email address and/or the
mobile phone number on which you can receive emails or text messages at the
moment. Please note that you cannot use an email address from which you only
have access to reading emails via a VPN connection, e.g. your email address at
work. You will then receive an email or a text message with a password for the
website from which you can download information on your wireless configuration. Follow the directions on the website.
15
With the information on SSID and encryption key from this website, you can
adapt the setup on your computer to the wireless equipment. If the wireless
functionality is managed by TDC, you can only download information for use in
connection with the setup of the computer. If the functionality is managed by
the user, the SSID broadcast/non-broadcast of SSID and encryption key, among
others, can be changed (the user rights in relation to the wireless functionality
were determined when the order was placed). Please contact your company’s
network administrator if you are in doubt as to which rights you have been assigned in connection with the ordering.
Comments
If you have used self-service to make changes in the router, you need to subsequently switch the router off and on in order for the changes to take effect.
Please note that the wireless setup can only be changed when a computer is
connected to the router via a network cable.
4.2 Quick Guide for PC setup for wireless
On TDC’s web page for wireless setup you can find detailed information on how
to set up your PC for wireless communication with the router. The instructions
cover both Windows XP and Windows Vista.
However, the quick guide below only covers Windows XP and set-up of wireless
access with WPA encryption:
From your PC, select the ‘Opret forbindelse til’ menu item, click ‘Trådløs
netværksforbindelse’ and then ‘Egenskaber’. Under ‘Egenskaber’ select the
‘Trådløse netværk’ tab:
16
Check that ‘Brug Windows til at konfigurere det trådløse netværk’ is
checked.To add the new network, click Tilføj…
Comments
If you have ordered several wireless access solutions, e.g. Internet and VPN
MPLS access, you must follow this set-up procedure for each of the wireless
networks (SSIDs).
In the dialog which appears (see next page), the value which is defined for your
access point is specified in the ‘Netværksnavn (SSID)’. This value can be found
on TDC’s secure web page under the ‘Trådløs opsætning’ menu item.
This is the web page from where SSID and WPA PSK are downloaded.
17
Insert Netværksnavn/SSID:
Select Netværksgodkendelse:
WPA-PSK.
Select Datakryptering: TKIP.
Insert Netværksnøgle:
(downloaded from TTS)
and Bekræft netværksnøgle:
(downloaded from TTS)
Click OK.
Click ‘OK’.
18
End by clicking ‘Luk’.
The network has now been configured.
5. Installation of TDC broadband telephony
If you have ordered broadband telephony, follow the installation guide which
comes with the ATA box.
If you have previously received a 4-port modem, you must use the Netopia
router instead. The ATA box is connected to port 4 on the router (as the router
has an integrated modem). The number can be found on the back of the router.
If you only have one telephone, the equipment must be connected in the following way:
Network jack
Phone plug
Netopia
Computer
Switch
ATA
If you want to connect more telephones, the equipment must be connected
as shown in the Section ‘Bredbåndstelefoni med flere telefoner’ (multi-phone
broadband telephony) in the installation guide which accompanies the ATA box.
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6. Installation of TDC TV
If you have ordered TDC HomeTrio and/or TDC TV, you must connect the digital
receiver to port 3 on the router. The port number can be found on the back of
the router.
When the digital receiver has been connected to the router, you just have to follow the instructions which come with the digital receiver.
Connect the equipment in the following way:
Router
Splitter
Computer
Digital receiver
Power socket
220 V
Digital receiver
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7. Setup of router for TDC IP Telephony
This section is only for customers who have ordered IP Scale or Ekstrakanal with
QoS.
The cables from your equipment must be connected to different LAN ports on
the router, depending on the profile that you have chosen for the router. The
router profile chosen appears from the ‘Specifikation’ (specification) section on
your order confirmation.
The overview below shows you where the equipment is to be located in the
router.
Profile
number
LAN Port 1
LAN Port 2
LAN Port 3
LAN Port 4
1
Internet
IP telephony
IP telephony
IP telephony
2
Internet
VLAN
IP telephony
IP telephony
3
Internet
Own MPLS network
IP telephony
IP telephony
4
Internet
Own MPLS network
VLAN
IP telephony
5
IP telephony
Own MPLS network
IP telephony
IP telephony
6
IP telephony
Own MPLS network
VLAN
1)
IP telephony
7
Internet
Internet/MPLS
VLAN
1)
IP telephony
8
IP telephony
IP telephony
IP telephony
IP telephony
9
IP telephony
IP telephony
IP telephony
Transparent 3)
1)
2)
1)
1)Equipment that is to have access to IP telephony is tagged with VLAN 10, whereas equipment with
Internet access must be tagged with VLAN 1.
If you have purchased a managed TDC IP Telephony Scale switch, this will be the port connected to
the switch.
2)All traffic toward IP addresses apart from RFC1918 is routed via the Internet. Traffic toward
RFC1918 addresses is routed via the MPLS network. The following IP addresses are RFC1918,
also called private IP addresses: 10.0.0.0 – 10.255.255.255, 172.16.0.0 – 172.31.255.255 and
192.168.0.0 – 192.168.255.255.
3)Own router or managed firewall can be connected directly to this port. Assumes an extra data
channel.
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Checking connection to the Internet, VPN MPLS, and IP telephony
You can check the connection to the router and to the networks to which the
router has access by ‘pinging’ (sending test data to) the IP addresses.
• Connect the computer to the port which has a connection to the network that
you want to test.
• Check that the computer is allocated an IP address via DHCP and check whether you can ping the ‘default gateway’ that the computer has received together
with this IP address.
If you can ping the default gateway, you are connected to the router. Next, you
can try pinging IP addresses in the network that you want to test.
If you can ping IP addresses in the network, you have a connection to the relevant network.
22
8. Checking status/fault location
8.1 Checking connection
The ‘Power’ LED must light green, and the ‘DSL Sync’ LED must light or flash
green. On some routers, you can also find an LED called ‘Internet’. When the
router is fully operational, this LED flashes or lights green. If the LEDs are not lit,
use the following router LED checklist:
If
The ‘Power’ LED
is not lit
The ‘DSL Sync’
LED is not lit
Then
Check once again that everything is correctly connected. Check
that both the power outlet and the router are switched on (the
power button) and that the power supply is correctly connected.
If the ‘Power’ LED is still not lit, please contact Helpdesk on
tel. +45 80 80 80 90.
There is no connection to the ADSL central office. Disconnect the
power to the router for at least 60 seconds and then reconnect.
Wait 5-10 minutes while the router synchronises with the central
office. Connection has been established if the ‘DSL Sync’ LED lights
green. If not, please contact Helpdesk on tel. +45 80 80 80 90.
8.2 Checking router
You can now check whether the router is connected to the network. You can
also use this list as a quick reference should you experience problems with your
router at a later point.
• When the router is switched on, it runs a self-test. During the self-test, the
‘Power’ LED lights red.
• If the ‘Power’ or the ‘Internet’ LED switches from green to red after the selftest, TDC is upgrading the router’s firmware. This could take 10-15 minutes,
during which period the router restarts several times. In this case, the router
must not be switched off or disconnected from the ADSL connection as this
may cause technical problems. At worst, the router may need to be repaired
before it can work again. If the ‘Internet’ LED lights red for more than 20 minutes, please contact Helpdesk on tel. +45 80 80 80 90.
• The ‘DSL Sync’ LED flashes when there is traffic between the router and TDC’s
network. The LAN 1, 2, 3, and 4 LEDs indicate whether there is traffic between
the router and connected computers and network equipment.
• Wireless Link indicates whether there is activity in the wireless network.
23
Use this checklist to locate and repair the fault:
If
The ‘LAN 1’ –
‘LAN 4’ LEDs do
not light or flash
green
‘Wireless Link’
is turned off
‘Wireless Link’
is turned off
‘Wireless Link’
is not flashing
You cannot access http://tts.
tdc.dk/welcome.
do
24
Then
These LEDs only flash when there is data traffic (e.g. when you
receive emails or are logged onto the Internet). This means that,
only in cases where you are trying to establish connection to the
Internet and the LEDs do NOT flash, is there a problem with either
cables, own equipment/own network, or the router. If this is the
case, please contact Helpdesk on tel. +45 80 80 80 90. See section
8.3 if you want to send test data. Please note that we cannot offer
support on your local area network.
Check your order confirmation to see whether ‘Trådløs’ has been
ordered.
The wireless functionality has not been set up. Check whether the
‘Power’ LED is lit. If yes, the router needs to be restarted in order for
the wireless functionality to be activated. If the ‘Wireless Link’ LED
is still not lit after approx. 5 minutes, please contact Helpdesk on
tel. +45 80 80 80 90.
Check whether there is an active wireless network card within the
coverage area and whether the wireless network card has been
configured correctly using the user information received (SSID and
encryption key).
This may be because your Internet access is established via a VPN
connection to, for example, your workplace. You need to use a direct
Internet connection in order to be able to access the website. If this
is not the case, you can check whether you are coming from the IP
address indicated in the letter forwarded ‘Information vedrørende
Internettilslutning’ (information on Internet connection). You can
see your IP address by going to the address: myip.dk. Your IP address is indicated under ‘Your IP’ at the top of this page.
8.3 Checking Windows
If, contrary to expectations, you are not connected to the network by now, you
can try checking the cables between the router and the computer. Try to establish connection to the router by ‘pinging’ (sending test data to) the IP address.
The directions below are based on the router’s standard configuration. If
changes have been ordered to the router, it is not certain that you can use these
directions directly.
Depending on your choice of appearance in ‘Menuen Start’, do the following:
either:
• Click ‘Start’, choose
‘Programmer’, choose
‘Indstillinger’, and then
‘Kommandoprompt’.
or
• Click ‘Start’, choose
‘Alle programmer’, choose
‘Tilbehør’ , and then
‘Kommandoprompt’.
If you are using Windows XP or Vista, you can also click ’Start’ and click ‘Kør’
from the ‘Start’ menu. Type ‘cmd’ and click ‘OK’. The command prompt then
appears.
25
You now get access to writing commands for Windows. Write ‘ping 192.168.1.1’
in the prompt:
If there is no connection to the router, the following message will be shown in
the command prompt: If you get this message, you need to check whether the
connection between the router and the computer has been interrupted. Check
whether cables, network cards, and power plugs are correctly connected. You
can then run the installation again, if required.
If the router does not respond, you need to check whether the computer and the
router are physically connected as described in section 1 and whether the router
is switched on.
If the connection to the router is functioning correctly, you will get this message
in the command prompt:
If the router responds, you can now access the Internet. If you cannot access the
Internet, go to section 3 ‘Setup of browser’.
9. Technical information
Technical specifications for the router
• Physical measurements: 13.5 x 13.5 x 3.5 cm
• Power supply: 200-240 V, 50-60 Hz, 1 A
• Power consumption:
On: Max 8.7 watt (with wireless and 4 ports enabled)
Off: Max 0.3 watt
(complies with EU Code of Conduct as at 1 January 2007)
• Weight: 500 g
This product is WEEE-marked which can be seen from the crossed garbage
can at the bottom of the product. This means that WEEE-marked must not be
disposed of with unsorted household waste, but must be collected separately. In
26
connection with cancellations or fault handling, TDC therefore provides a box in
which this equipment must be returned.
Products marked with the crossed garbage can are electric or electronic equipment (EEE). Electric and electronic equipment (WEEE) containing materials,
components or substances that may constitute a health hazard or be harmful to
the environment when not disposed of correctly.
User guide for the router
You do not need a user guide for the router. Everything you need to know about
fault location is available in this user guide. The router is the property of TDC,
and you are not allowed to make any configuration changes yourself. Detailed
information on router setup and function, including possible changes in configuration and price, may be downloaded from tdc.dk.
Requirements for your installations
• Temperature: 5-40°C
• Humidity: 20-80%, non-condensing
• You must as a minimum have a computer with Ethernet card
• It must be possible to connect 230 V to the router
10. Contact TDC
If you have any technical questions concerning your installation, please contact
TDC on tel. +45 80 80 80 90.
Open
Monday to Friday, 8:30 am to 8:00 pm
Weekdays 10:00 am to 6:00 pm /holidays, 10:00 am to 4:00 pm.
If you have any questions concerning products or other matters, please contact
Customer Care on tel. +45 80 80 80 90.
Open
Monday to Friday, 8:15 am to 5:00 pm.
27
TDC A/S, Copenhagen, CVR 14773908 Communication/SP, 7063-b-1018. art. 329922
Customer Care +45 80 80 80 90
Internet
tdc.com
TDC A/S
Teglholmsgade 1-3
DK-0900 Copenhagen C
Denmark

How to install your Netopia ADSL router - Hjælp

Transcription

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