Publication - Business World Magazine

2 | Kineticom
F
ew would dispute that Kineticom’s
hours, what we bring to the equation is the
got technology chops. The 13-year-
human capital that’s necessary to enable the
old organization is an ISO-certified
technology.”
talent firm with specific focuses on technol-
ogy recruitment and service delivery, and it’s
BUILDING A FOUNDATION
got a slew of awards that illustrate that it not
The San Diego-based company was founded
only does what it says – but does so at a level
in 2000 by partners Simon Billsberry, Steve
comparable to only the best of the best in the
Orr and Paul Roebuck, and among its first
industry.
successful operations was the reengineer-
The prowess is no accident. In fact, says
ing and outsourcing of staffing functions at
CEO Mike Wager, it’s a direct result of the
Metapath Software International. A project
emphasis the company puts on the people it
consultation was initiated with Flextronics
brings through the front door.
within a year, and inaugural staffing place-
“We’re the human capital piece of the
ments were at local offices for both Sprint
equation,” he says.
and Ericsson.
“Whether that’s on a staff-augmentation
basis or a project solution basis where we’re
Shortly thereafter, international specialist
working with clients and are focused more
teams were deployed to Latin America for
on deliverables and results versus billable
Ericsson, a first staffing service contract was
Kineticom | 3
secured with T-Mobile, a three-year con-
dustry’s fastest-growing private company.
tract was awarded by Cingular Wireless for
It was a quick rise to some, but all part of
nationwide operations and maintenance
the initial plan, Wager says.
staffing, a United Kingdom subsidiary was
launched and a deal to support IT and engi-
POSITIVE FEEDBACK
neering needs was struck with Amazon.
And it’s the recurring ability to deliver con-
By 2005, Inc. Magazine placed Kineticom
sistently that’s kept the agreements coming.
at No. 33 on its list of 500-fastest growing
Kineticom has been deemed a “Best of
companies that year, the San Diego Business
Staffing” award-winner in each of the last
Journal tabbed it as the city’s second-fastest
three years by Inavero, an Oregon-based or-
growing company that same year and Staff-
ganization – the only one of its kind - that
ing Industry Analysts Inc. labeled it the in-
gathers and reports information regarding
4 | Kineticom
could build and implement a business model
in which a company would deliver a unique
client and candidate experience in the wireless market,” he says. “It’s the high level of
service across the wide number of projects
that brings me the pride – the consistency
over such a period of time.
“Anybody can hit a good shot once, but
it’s the ability to be so consistent across a
broad spectrum of clients over the years that
represents truly great achievement.”
The first step is associating with the right
people, which, in this case, are those possessing a passion for customer service – whether
client and talent satisfaction through online
surveys.
To qualify, firms must generate revenue
in North America from placing temporary,
contract or direct-hire employees. A minimum number of clients and employees take
a three-question survey and a company is
recognized if its satisfaction score exceeds a
set benchmark, a standard achieved by only
1 percent of the staffing industry
“With their acute expertise in the wireless industry, the founders decided that they
Kineticom | 5
Blair Bonde
Jonathan Langley
Casey Marquand
Anne Fitzgerald
Fred Mercado
Mark Healy
6 | Kineticom
they’re dealing with clients internally or externally.
“You can’t be successful without all the elements of the organization working together,” Wager says.
“We’re looking not just for high-achievers, but also those who
understand that staffing is a sophisticated industry and that it’s
only by playing a team game that we can be successful for the end
client.”
PERFECTING THE PROCESS
Once the right people are brought in, it’s all about process, process, process – whether it’s crafting a solution for a specific business model, or deploying people to perform specific tasks.
“There’s a particular method we’ve developed as a business. We
Jennifer Williams
have a process and we adhere and conform to it,” he says. “The
fact that we’re ISO-certified is evidence of that. We’ve brought
on the right people, developed them the right way and created
a success-based culture. It’s a much more exciting environment
than you would typically walk into when visiting a staffing company. It sounds cliché, but if you hire great people who can work
together, they can produce outstanding results.
“We provide the development. But the people are the ones
who bring the energy, the desire and the motivation to exceed
and excel.”
A wholly-owned subsidiary, K2COM Services LLC, was
founded in 2013 to supply skilled technicians – foremen, top
hands and climbers – within the tower-climbing niche of the
wireless industry.
Mike Wager
“I’m very proud of how it came about,” Wager says. “We
Kineticom | 7
worked with a client over an extended pe-
ture with similar plans for evolution.
riod of time and they were so pleased with
It’s expanded from a centralized San Diego
the results we provided and the confluence
base to regional offices across North Ameri-
of process and predictable results that they
ca – including Atlanta, Chicago, Dallas, Los
asked us to expand our skill base with addi-
Angeles, San Francisco, Fort Lauderdale, Fla.
tional talent in an entirely new sector.
and Virginia Beach, Va., along with Calgary,
Because they’re on the front lines of a rap-
Toronto and Vancouver in Canada – and has
idly evolving technology industry, it’s little
plans to continue growth, both in terms of
surprise that Kineticom looks toward the fu-
infrastructure investment and addition of
8 | Kineticom
staff.
Truth told, the evolution is mandatory
“We’re committed to expanding the
for any company with a fighting chance at
brand with new clients in the wireless space
remaining current.
and on the IT side of the business,” Wager
“The industry is expanding at such a rap-
says. “We’ve made some investments in terms
id pace, and, because of the introduction of
of upgrading our back-office operations and
new technology and the required upgrades
automating some functions, but the greatest
of existing networks, it will continue to drive
investment is people – both in terms of in-
immense demand for our services. It’s an ex-
novation and development.”
citing time to be in this business.”
Kineticom | 9