2014 - Magnolia Manor

A Culture of
Sustainability
MAGNOLIA MANOR
Annual Report 2014
Moultrie Chapel
Americus Campus
Americus Retirement Center
Moultrie Campus
trie Chapel
Richmond Hill Campus (second)
Buena Vista Campus
Columbus Campus
Macon Campus
Moultrie Campus
St. Marys Campus
Maintaining through
Education & Celebration
Richmond Hill Campus (first)
mpus
Macon Villa
4 History of Magnolia Manor
Moultrie Chapel
5 Letter from President & CEO
6 A New Way of Leading
7 Five-Star Rating Change
8 Celebrating Centenarians
10Fundraising
11 Church Support
Moultrie Campus
12 Making Ministry Matter
Richmond
CampusEnvironment
(second)
13 Hill
Corporate
14 Independent Auditor’s Report
15 Financial Position
16 Sustaining Companies
17Testimonial
18 Little Stories Big Ideas
St. Marys Campus
C
HISTORY OF MAGNOLIA MANOR
In the late 1950s, the South Georgia Conference
of the United Methodist Church commissioned
an internal study on the needs of the elderly in
South Georgia. The study identified the need for
safe, secure housing along with long-term care
for the elderly. Magnolia Manor evolved from
the South Georgia Methodists’ commitment to
establish a ministry to address these needs. That
ministry expands across denominations and
geographical boundaries, embracing residents
from all walks of life.
Kate Witte, a long-time resident of Americus,
also believed in the idea of a home for the aging.
When she passed away in 1947, her bequest of 392
acres specifically designated to provide a home
for the elderly. A group of Americus citizens
honored her request and formed the Rock of Ages
Foundation to operate a home. In 1959, the Rock
of Ages Foundation deeded the land to the South
Georgia Methodist Home for the Aging, Inc.,
known from its inception as Magnolia Manor.
Opening its doors in 1963, Magnolia Manor soon
became recognized as a leader in secure retirement
living. First, the Retirement Center provided
assisted living care and soon after the Nursing Center
provided skilled nursing care. Over the next forty
years, additions to the Americus campus included
the Martha McDonald Moore Memorial Chapel,
fifty Garden Apartments, six Ministerial Cottages,
twenty-two Villas, twenty Edgewood Apartments,
eight Lake Cottages, the Mattie H. Marshall
Alzheimer’s Center, the Thomas O. Marshall Jr.
Administration Center within the Pitts Building and
a stand-alone laundry to meet the growing needs
of the Americus community.
In 1983, Magnolia Manor expanded its ministry
from Americus to Macon, Georgia with the addition
of 120 one- and two-bedroom apartments for the
low-income elderly. In 1996, expansion began
in Macon with sixteen villas. Later twenty-four
Supportive Housing apartments and a Resident
Life Center were added. In Fall 2009, twentyfour Assisted Living apartments were completed
adding another level of care to the Macon campus.
Magnolia Manor’s ministry grew over the years with
locations in Richmond Hill, Moultrie, St. Marys,
Buena Vista, St. Simons Island, and Columbus,
Georgia. Over the last five decades thousands of
South Georgians have called Magnolia Manor
“Home”. Every day the organization’s eight
campuses meet the needs of nearly 1,300 individuals
in the areas of independent living, assisted living,
personal care, catered living, skilled nursing care,
memory care and rehabilitation. Magnolia Manor’s
family includes 1,100 employees dedicated to this
United Methodist Ministry for Older Adults.
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Letter from President & CEO
As I reflect over this past year as President and
CEO of Magnolia Manor, one of the prevailing
organizational needs I heard about was the need
to help our employees feel more valued. With
that being said, let me take this opportunity to
say Magnolia Manor is first and foremost about
the people we serve. We believe in encouraging
quality lifestyle choices that contribute to better
physical and emotional well-being for those we
interact with on a daily basis, our residents, their
families, local communities, and our employees.
It is our commitment to these people and our
passionate belief in the abilities of all people that
drive us to accept nothing less than excellence in
growth, success, and sustainability.
In response to this stated need, Magnolia Manor’s
Executive Leadership Team has been given a new
focus. The Executive Leadership Team gathered
shortly after the first of the year 2014, and developed
the basis for our next 5-year strategic plan. In order
of importance to our employees the top five Strategic
Objectives and Goals are: Employees, Quality Care,
Resident Focus, Making Ministry Matter, and
Financial Sustainability. In the area of Employees,
action plans have been approved and put into place
to reduce the overall employee turnover by 5%
annually over a three-year period and increase the
overall employee satisfaction by 20%. While these
are aggressive goals, they are certainly attainable. A
greater emphasis on organization-wide orientation
for new hires and more frequent employee surveys
is being put into practice. This implementation is
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the result of a business philosophy involving each
individual throughout the entire organization
where striving for excellence go hand in hand with
acting responsibly, as stated in the characteristics of
Servant Leadership.
As people experience and understand the impact
of our work, we are also seeing growth in the area
of philanthropy to support our current services and
develop new service areas. Our residents already
demand more of us than ever before. And, the
number of people over age 85 is expected to double
over the next 25 years. This demographic will
increasingly demand more (and better coordinated)
services for their retirement communities. As the
largest committed, focused, and faith-based operator
in the Georgia market, we are best positioned to
evolve to meet these trends.
I personally thank everyone in our organization for
embracing the culture of sustainability and working
every day to translate it into concrete action. Thank
you also to our donors for standing by us as we
have grown and transformed our business and for
continuing to support us as we move to the next
chapter in the Magnolia Manor story.
Warmest personal regards,
Mark R. Todd
President & CEO
A NEW WAY OF LEADING
The typical leadership style of the 20th century is
depicted by a model of a pyramid where the CEO
is at the top and all policy ideas flow from the
top down. Though Servant Leadership uses the
same diagram, it teaches a drastically different
approach. In the inverted pyramid, the leader or
CEO is seen at the bottom, serving and uplifting
the organization. A servant leader creates a sense
of shared responsibility, where all employees feel
they are an integral part of the organization.
Customers
Servant Leader. The word discipline comes from the
same root as disciple, which means to teach or train.
Kindness – Giving attention, appreciation, and
encouragement. Leaders show gestures of kindness,
compassion, caring and consideration when engaged
in active listening. Active listening will cause one to
see and feel as the speaker sees and feels.
Humility – Being authentic, without pretense
or arrogance. It is not thinking less of yourself
it’s thinking about yourself less. It means being
modest, respectful or unassuming.
Respectfulness – Being courteous, polite, considerate, civil and reverent to others.
Employees
Selflessness – Meeting the needs of others by being
gracious, thoughtful and self-sacrificing.
Supervisors
Forgiveness – Giving up resentment or bitterness
when wronged.
CEO
Honesty – Being free from deception. Honesty
includes the following:
•
•
•
•
•
•
•
“Servant Leadership will set us apart from other
organizations and make us more recognizable. My
desire is for all of us to model Servant Leadership
in our own way and to use it to grow personally.”
– Mark R. Todd, President & CEO
Leadership Characteristics
Patience - The ability to show self-control in a difficult
or stressful situation. Leaders who use progressive
discipline are more likely to display patience as a
Clarifying expectations
Holding people accountable
Being willing to give bad news
as well as good
Giving people feedback
Being consistent
Being predictable
Being fair
Commitment – Sticking to your choices.
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FIVE STAR RATING CHANGE
“Because data is now verif ied and
no longer unfairly graded by a bell
curve, all providers are on a more
level playing f ield with the centers we are compared to for a star
level.”, says Barbara Mitchell, RN, LNHA, Vice President for Clinical
Services and Corporate Compliance Off icer.
– Barbara Mitchell
In October of 2014, the federal government
announced substantial changes to the government’s
five-star rating program for nursing homes, a widely
used consumer tool that has been criticized for its
reliance on self-reported, unverified data. These
changes began in January of this year. Nursing
centers began reporting their staffing levels quarterly
using an electronic system that is verified by the
previous full payroll records. This information will
be reflected in the ratings for 2016.
The five-star rating system has become the gold
standard for evaluating the nation’s more than
15,000 nursing centers since it was put in place over
five years ago. Marilyn Tavenner, Administrator of
the Centers for Medicare and Medicaid Services,
which oversees the rating system, said she hopes
higher-quality reporting will lead to better health
outcomes for patients. “We are focused on using
as many tools as are available to promote quality
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improvement and better outcomes for Medicare
beneficiaries.”, she said. Striving for greater accuracy should help reassure patients and families
these improvements are both real and making a
difference in improving lives.
Plans to add other measures are also underway for
nursing center improvement, including lowering
the percentage of residents who are given antipsychotic drugs, percentage of residents who are
readmitted to the hospital, and the percentage
discharged to the community.
“Because Magnolia Manor has already demonstrated successes in our Skilled Nursing Centers in
this area, measures are also in place to create a similar system for our Assisted Living communities
across South Georgia”, states Hill Fort, Sr. VP for
Operations. “We are looking to generate the same
kind of successful outcomes in Assisted Living.”
CELEBRATING CENTENARIANS
Magnolia Manor is blessed with caring for eighteen
(18) centenarians amongst our 1254 residents living
on six (6) of our eight (8) campuses. Right on the
heels of these eighteen (18) residents are another
sixty-three (63) between the ages of ninety-five (95)
and one hundred (100). Two (2) of the centenarian
residents are featured here, with a commonality of
several characteristics – deep faith, perseverance,
strength under adversity and the love and support
of a multi-generational family who cherishes their
wisdom and memories and reveres them. Magnolia
Manor employees consider ourselves as family to
these two and all the rest of our residents.
Virginia Jackson (pictured above) was born on
April 02, 1911 as one of eleven (11) children in
Lancaster, South Carolina, just south of Charlotte,
North Carolina. She grew up under strict rule
from her parents and recalls Sunday being a very
special day that must remain quiet. Even if she
played the piano, she recalls she could only play
hymns and must do that quietly.
She was educated at the College of Women in
Lancaster, South Carolina in Business and took her
first job as a bank teller at Union National Bank,
which eventually became Wachovia, now Wells
Fargo. She was the first woman teller in Charlotte,
NC, as those positions were usually given to men,
and she simply “adored working”.
After marrying, Mr. and Mrs. Jackson lived in
Columbus, Georgia and had one son. Mr. Jackson
died about 29 years ago, leaving Mrs. Jackson to
live where her roots had grown deep. She came
to Magnolia Manor to rehab from a break to her
pelvis at age ninety-seven (97). She came thinking,
“I’ll stay just a month and then go on back home.”
But, that month passed, she renewed her driver’s
license and she stayed...for six (6) years and (8)
months and counting. With a lot of spunk, she
types everyday on a manual typewriter, does her
own bookkeeping, writes letters, and pays all her
bills. She stays in touch, by telephone, with her
son in Forsyth, Georgia, and her one living sibling,
a sister in Gaithersburg, Maryland.
She speaks of her experience at Magnolia Manor,
“I love people and enjoy being around them. I love
everything about Magnolia Manor. I enjoy the
activities and I read a lot.” She went on to say, “It
takes a special kind of person to work here. The
‘help’ has never been ‘not helpful’ and they try to do
everything they possibly can to make everything
good.” She stated she feels really sad for people who
have not made a commitment to live here because
they are afraid or think they might not like it.
“I have loved this place from the very first!”
Mrs. Jackson is devoted to her church, St. Luke
United Methodist Church in Columbus. Because
she no longer drives, she listens to Reverend
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ONE IN TWENT Y-SIX BABY
BOOMERS IS NOW EXPECTED
TO LIVE TO 100;
LEGIONS MORE WILL REACH
THE MID-TO-LATE NINETIES.
Robert Beckum preach his St. Luke sermons
on local television. Mrs. Virginia met Reverend
Beckum at a circle meeting when he was an officer
at Magnolia Manor, Inc. She is still a member of
her church circle at St. Luke.
When closing this interview with Mrs. Jackson, I
asked her what was the biggest change she had seen
since her youth. Her answer, “So much has changed,
it is hard to say just one thing…but I frequently say
‘When I was growing up, I didn’t have this’.”
And then there is Frances J. Tharpe (pictured top right)
who celebrated her 101st birthday on January 25th of
this year. She says she has lived at Magnolia Manor
for over a dozen years where she lived in an Edgewood
independent home before moving into Personal Care,
where she lives now. She states, “I have always liked
The Manor and have known a lot of the residents
who have lived here.” After all, she lived right down
the street on Lee Street, right next to Lee Street
Methodist Church. She spoke lovingly of her
house and the fact it is still a charming attraction to
passers-by in the historic district of Americus, Ga.
She and her husband, Thomas, moved to Americus in
1950 after having been married for fifteen years and
rearing two children. Her son, Ed, lives in Macon
and her daughter, Jeffie Wall, lives in Americus. Ed
and Jeffie have given their mother six grandchildren
and two great-grandchildren. They are always here
to bring their love and best wishes to their mother,
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grandmother, and great-grandmother.
Mrs. Tharpe has a difficult time speaking about
herself. She is modest to a fault and she says she
doesn’t have anything exciting to tell about herself.
She feels she has lived to be 100 because of good
genes. But, she too, has those same characteristics –
deep faith, perseverance, strength under adversity and
the love and support of a multi-generational family
who cherishes her wisdom and memories and reveres
their mother, as is evident in other centenarians.
Mrs. Tharpe was reared by her grandmother because
her own mother died when Mrs. Tharpe was just a
month old. At age eight (8) she moved to live with
her father and his new wife in LaGrange, Georgia
until she graduated from high school. She moved
to Milledgeville where she graduated from Georgia
State College for Women with a normal diploma,
qualifying her to teach. “But I didn’t teach,” she
said, “I went to work.”
“I took short-hand and typed,” she said with a laugh.
She started this career as a secretary to the County
Extension agent in Fort Valley, a job she would
continue in Sumter County years later with the
health department. I am sure that job was done with
the same enthusiasm and sweet, sweet demeanor
she possesses now. What a beautiful woman, with a
mind as sharp as a fifty-year old. I feel so privileged
to have met and gotten to know her.
FUNDRAISING
JENNIFER N. POLLARD, CFRE
Vice President for Development
Magnolia Manor is a 501c3 nonprofit, governed by
a Board of Trustees and operating as an extension
ministry of the United Methodist Church of
the South Georgia Conference. As a nonprofit
organization, Magnolia Manor relies on charitable
contributions to keep our promise that, “no one,
having chosen to live at Magnolia Manor will be
turned away due to an inability to fully pay.”
As Americans, the idea of philanthropy and
volunteerism is as second nature to us as breathing.
From our founding we have operated on a nonprofit
model which provides a forum for the discussion
and dissemination of new ideas, serves as a vehicle
for delivering social services, and for protecting our
values and heritage. Though our founding fathers
didn’t refer to it as a nonprofit model -- they preferred
terms like “voluntary public enterprise” – the idea of
active participation in building and sustaining the
service institutions their communities needed was
fundamental to their existence and their success.
That success can be seen today when we look at the
good works and deeds of Magnolia Manor.
environmental and economic well-being of their
neighbors. They embrace the mission of Magnolia
Manor and understand their critical role in
strengthening and empowering the organization
to ensure the sustainability of that well-being. It
is often said the nonprofit sector is the heart and
soul of society because it makes a difference in
the lives of people by fulfilling unmet needs. We
firmly believe this to be true and we thank all our
supporters for assisting us in our cause!
Fundraising activities in 2014 included a Color
Fun Run on the Americus Campus, the John R.
Batts Memorial Golf Tournament in Macon and
our annual Mother’s Day Offering. Fundraising
continues to be an important part of what we do;
it brings fun and fellowship to our communities.
If you are interested in learning more about giving
opportunities, please contact our Development
Department at 229-931-5934.
The donors, volunteers and staff dedicated to
Magnolia Manor are seeking to improve the social,
10
CHURCH SUPPORT
Amongst the donors who financially supported
Magnolia Manor this past year were 275 conference
churches, including their individual members.
Of the total amount received $136,717.75 was
received from ten(10) church donors; they are listed
below. As well, the office of the Waycross District
Superintendent made a contribution of $4,020.00,
totaling $242,070.22 from our United Methodist
churches in the South Georgia Conference.
Americus First
$57,874.27
Cairo First
9,025.00
Thomasville First
16,257.00
Albany First
7,156.48
Columbus St. Luke
10,310.00
Ellaville6,875.00
Valdosta Park Avenue
9,331.00
Vienna6,171.00
St. Simons Island
9,265.00
Macon Vineville
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4,453.00
MAKING MINISTRY MATTER WITH SPIRITUAL CARE
The vision statement of the South Georgia
Annual Conference says, “God envisions faithful,
fruitful, and bold congregations and ministries
passionately growing mature disciples of Jesus
Christ who are living vessels of the Holy Spirit’s
desire and miraculous power to redeem every soul
and circumstance.” Magnolia Manor believes
spiritual care is at the center of all we do. We are
committed to strengthening our connection with
the mission of the church and redeeming the souls
and circumstances of older adults. We are blessed
to have 3 full-time chaplains and 4 part-time clergy.
Rev. Dr. Dennis Stalvey
Rev. John Brodess
Currently, The Reverend Doctor Dennis Stalvey
directs all our chaplains including Reverend Joy
Wilson and Reverend John Brodess serving our
Americus Campus, Reverend Pam France serving
our Columbus Campus, Reverend James Boyd
serving Magnolia Manor of St. Simons Island and
St. Marys, Reverend Madison Morgan serving
our Richmond Hill Campus and Reverend Jacque
Asbel serving Magnolia Manor South in Moultrie.
These Chaplains provide Spiritual Care for a
resident population of 1300 residents, residents’
families and over 1100 staff.
Rev. Joy Wilson
Rev. James Boyd
Rev. Pam France
Rev. Madison Morgan
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Rev. Jacque Asbel
CORPORATE ENVIRONMENT
MAGNOLIA MANOR, INC BOARD OF TRUSTEES
Rev. Robert Beckum
Dr. Connie Blanchard
Mr. James R. Buchanan, Jr.
Mr. Russ Carreker
Dr. Schley Gatewood, Jr.
Mrs. Ann L. Harris
Mrs. Cindy Higdon
Mr. Mark D. Johnson
Mrs. Eloise R. Paschal
Mr. Chuck Reeves
Rep. Kip Smith
Mrs. Edie S. Vinson
Mr. Hal Weathers
Mrs. Jean Parker Wheeler
EX-OFFICIO MEMBERS
EMERITUS MEMBERS
Rev. Dr. Buddy Cooper
Rev. J. William Dupree
Rev. Michael Huling
Mrs. Betty D. Pope
Rev. Dr. Nita Crump
Bishop James King
Rev. Dr. Rick Lanford
Mr. Will Peterson
Rev. Dr. James T. Trice, Jr.
Rev. Dr. Wayne Moseley
PRESIDENT/CEO
Mark Todd
Sr. V.P for
Marketing/Sales
Diane Wade
Sr. V.P for Operations
Hill Fort
V.P for IT
James Griffith
V.P. for
Clinical Services
Barbara Mitchell
V.P for
Physical Plant
Sammy Bledsoe
Sr. V.P for
Church Relations
Rev. Willie Beasley
Sr. V.P
for Finance
Scott D. Adkins
Sr. V.P for
Human Resources
Diane Warkowski
V.P for
Development
Jennifer Pollard
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INDEPENDENT AUDITOR’S REPORT
We have audited the accompanying
combined financial statements of Magnolia Manor, Inc. (a nonprofit organization) and affiliates, which comprise
the combined balance sheets as of June
30, 2014 and 2013, and the related
combined statements of operations,
changes in net assets and cash flows for
the years then ended, and the related
notes to the financial statements.
Management’s Responsibility for
the Financial Statements
Management is responsible for the preparation and fair presentation of these combined financial statements in accordance
with accounting principles generally accepted in the United States of America;
this includes the design, implementation,
and maintenance of internal control relevant to the preparation and fair presentation of combined financial statements
that are free from material misstatement,
whether due to error or fraud.
Auditor’s Responsibility
Our responsibility is to express an opinion on these combined financial statements based on our audits. We did not
audit the financial statements of MMI
Assurance, Ltd., a wholly-owned subsidiary, or Georgia Pharmacy Ventures,
LLC d/b/a Magnolia Manor Pharmacy,
a majority-owned affiliate, which statements reflect aggregate total assets of
$2,404,034 and $1,985,648 as of June
30, 2014 and 2013, respectively, and
aggregate total revenues of $2,551,014
and $2,493,542, for the years then ended. Those statements were audited by
other auditors whose reports have been
furnished to us, and our opinion, insofar as it relates to the amounts included
for MMI Assurance, Ltd. and Georgia
Pharmacy Ventures, LLC, is based solely on the report of the other auditors.
We conducted our audits in accordance
with auditing standards generally accepted in the United States of America
and the standards applicable to financial
audits contained in Government Auditing Standards, issued by the Comptroller General of the United States. Those
standards require we plan and perform
the audit to obtain reasonable assurance
about whether the financial statements
are free from material misstatement. The
financial statements of MMI Assurance,
Ltd. and Georgia Pharmacy Ventures,
LLC were not audited in accordance
with Government Auditing Standards.
An audit involves performing procedures to obtain audit evidence about the
amounts and disclosures in the financial
statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material
misstatement of the financial statements,
whether due to fraud or error. In making those risk assessments, the auditor
considers internal control relevant to the
entity’s preparation and fair presentation
of the financial statements in order to design audit procedures that are appropriate
in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control.
Accordingly, we express no such opinion.
An audit also includes evaluating the ap-
14
propriateness of accounting policies used
and the reasonableness of significant accounting estimates made by management,
as well as evaluating the overall preparation of the financial statements.
We believe that the audit evidence we have
obtained is sufficient and appropriate
to provide a basis for our audit opinion.
Opinion
In our opinion, the financial statements
referred to above present fairly, in all material respects, the financial position of
Magnolia Manor, Inc. and its affiliates
as of June 30, 2014 and 2013, and the
changes in its net assets and its cash flows
for the years then ended in accordance
with accounting principles generally accepted in the United States of America.
Other Matters
Supplementary and Other Information
Our audit was conducted for the purpose
of forming an opinion on the financial
statements as a whole. The accompanying schedule of expenditures of federal
awards, as required by Office of Management and Budget Circular A-133, Audits of States, Local Governments, and
Non-Profit Organizations, is presented
for purposes of additional analysis and is
not a required part of the financial statements. In addition, the supplementary
combining balance sheets, statements of
operations and statements of cash flows
are presented for purposes of additional analysis and are not a required part of
the financial statements. Such information is the responsibility of management
STATEMENT OF FINANCIAL POSITION – JUNE 30, 2014
ASSETS
Current Assets
$18,843,106
Assets Limited as to Use
3,085,943
Investments and Other Assets
12,135,733
Net Property and Equipment
43,064,155
Restricted Assets
and was derived from and relates directly to
the underlying accounting and other records
used to prepare the financial statements. The
information has been subjected to the auditing
procedures applied in the audit of the financial
statements and certain additional procedures,
including comparing and reconciling such information directly to the underlying accounting and other records used to prepare the financial statements or to the financial statements
themselves, and other additional procedures in
accordance with auditing standards generally
accepted in the United States of America. In
our opinion, the information is fairly stated, in
all material respects, in relation to the financial
statements as a whole.
Other Reporting Required by
Government Auditing Standards
In accordance with Government Auditing Standards, we have also issued our report dated November 10, 2014, on our consideration of Magnolia Manor, Inc.’s internal control over financial
reporting and on our tests of its compliance with
certain provisions of laws, regulations, contracts,
and grant agreements and other matters. The
purpose of that report is to describe the scope
of our testing of internal control over financial
reporting and compliance and the results of that
testing, and not to provide an opinion on internal control over financial reporting or on compliance. That report is an integral part of an audit performed in accordance with Government
Auditing Standards in considering Magnolia
Manor, Inc.’s internal control over financial reporting and compliance.
Macon, Georgia
November 10, 2014
Total Assets
4,553,230
$81,682,167
LIABILITIES AND NET ASSETS
Current Liabilities
$8,191,544
Long-Term Liabilities
44,712,933
Other Liabilities
46,748
Total Liabilities
52,951,225
Net Assets
Noncontrolling Interest in Subsidiary
28,609,580
121,362
Total Liabilities and Net Assets
$81,682,167
COMBINED STATEMENT OF OPERATIONS
Total Unrestricted Revenues
$65,568,228
Expenses:
Routine Services
23,661,526
Dietary Services
6,685,784
General Services
9,809,412
Administrative Services
11,794,844
Provision for Bad Debt
1,401,777
Interest2,665,581
Insurance Underwriting Expenses
596,660
Property and Related Expenses
2,115,018
Depreciation and Amortization
2,539,210
Total Expenses
61,269,812
Operating Income
4,298,416
Investment and Other Income
Noncontrolling Interests
in Subsidiary Earnings
Net Assets Released from Restriction
Net Change in Noncontrolling Interest
Change in Unrealized Gains
Increase in Unrestricted Net Assets
1,114,885
15
(77,284)
8,148
17,284
692,858
$5,991,307
SUSTAINING COMPANIES WHEN VALUABLE
LONG-TERM EMPLOYEES RETIRE
DIANE WADE, Senior VP For Marketing and Sales
Magnolia Manor’s CFO, Jerry Vick, retired this past
year after thirteen plus years of watching over this
organization’s financial needs. Mr. Vick watched
over the business of Magnolia Manor with a firm
touch, always consistent with his management style,
and fair to a fault. He was important to me for
many reasons beyond finances. I shared many ideas
about Magnolia Manor and what we could do to
improve or grow our business over the past eight
(8) years. He would politely and thoroughly tell
me which ones had merit and which ones had been
tried and discarded because they were fatally flawed.
The longer I worked with and spoke to him, the
more I appreciated those who came before me and
had longevity with Magnolia Manor. The most
important lesson I learned from Jerry was how the
leaders of Magnolia Manor, over several decades,
have been intelligent and innovative, and had to
make courageous decisions under extraordinary
circumstances to get where we are today.
This past year, Magnolia Manor lost and gained
leadership in the areas of finance, administration,
and maintenance due to retirement. The ones who
follow behind those who retired must understand
these good people had to re-invent our organization
many times over the past five decades. They made a
difference. Now, they have withdrawn from this busy
way of life to enjoy the things they love outside their
career. Those who follow in their footsteps are wisely
chosen to lead our organization down new paths.
To those we lost, we owe honor and thanks. To
those we gained, we challenge to build on the good
we already have. There is always a large pool of
talented people who are either inside or outside
our organization. Any new leader is more likely to
succeed by tapping the capabilities available from
these sources. As well, they should humbly seek
opinions and insights from many people and credit
them for their successes. Leaders will succeed if
they maximize the human capital available.
Local businessman, Johnny Shiver, spoke highly
when he said, “Magnolia Manor has done business
with us for twenty plus years; these retirees always
thought of Magnolia Manor when they were looking
for the best price or value.” What a tribute to those
staff and Magnolia Manor as an organization.
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TESTIMONIAL
To whom it may concern,
the Administrator, Ms. Rose, who stood tall but
lowered herself in front of me and requested that
This is a letter regarding the care provided by staff
she be given a chance to make things right because
to my mother, Carolyn Johnson, during her stay at
“your mama needs to have this therapy”. My mom
Magnolia Manor Rehabilitation Center.
agreed to stay because, Ms. Rose talked to her as if
The day of admission was not good. Meaning, I had my mom was her mother.
to assist my mother from the car after being dis- A few minutes later, all the assistive devices appeared
charged from St. Francis following a knee replace- and we were smiling. Ms. Rose informed me that
ment. I requested assistance from Physical Therapy. PT would be present first thing in the a.m. to start
Upon arrival to the freshly painted room, it upset my therapy. However, the first face we saw the next
mom due to her having asthma. I had to use the trash morning was the angel (Ms. Rose).
can with a pillow to elevate her leg as the wheelchair
did not have this capability. We were greeted by the PT came in early, the staff were very kind, gentle
Assistant DON. We were told that my mom should and professional. Fran walks on water, by the way,
have come with her assistive devices. With this be- in the eyes of my mom.
ing said, we were ready for discharge.
The licensed staff, Mr. Jermaine, Mr. Brown, Mr.
However, the social worker, Ms. Billie, came to the
rescue, she agreed the room smelled of paint and
found another room for my mother. She requested
that I go to the room to see if it passed inspection.
I was starting to smile. She reassured me that the
assistive devices would be provided to my mother.
Still not at level of customer satisfaction.
Disdier and Ms. Carol Scott, all provided excellent
nursing care and excellent discharge teaching.
Mr. Jermaine started discharge teaching from day
one (1). In being a registered nurse for twentyseven (27) years, I know this is crucial. Whenever
pain medication was requested, my mom did not
have to wait. I never witnessed a frustrated facial
expression on the faces of the nurses. I had the
frustration, by the way.
After moving to the new room, the Nursing
Supervisor, Mr. Olusina, appeared and asked what
the problem was and I informed him that we were
requesting discharge. He immediately took charge
and grew the wings of an angel. He returned with Sarah Callaway
17
LITTLE STORIES
B I G I DE A S
The following is an excerpt from Hamp Watson,
Jr.’s book Little Stories Big Ideas. These 150+ pages
offer short stories from Bishops, ministers, and
laity in churches across Georgia as well as staff and
residents from Magnolia Manor.
Reverend W. Hamp Watson, Jr. writes, “At the
risk of it sounding like a promotional piece for
Magnolia Manor, I am including a story that the
Reverend Pledger Parker shared with me. Here are
his words:”
“In the mid nineteen nineties, I first learned
Magnolia Manor in Macon would have a small
number of villa homes built on campus. ‘Wow! It
would be wonderful to live there, I thought.’ I went
to the office to see the Administrator.
He welcomed me into his office and invited me to
have a seat. I related my interest, that of getting
one of the villa apartments that were being built.
It was revealed, right off, that there would be only
sixteen; and there were lots of people who wanted
one. He could not at all assure me of being one
of the fortunate few. ‘But, you will put my name
down as wanting one, won’t you?’ He felt he could
do that.
on the path to the Manor campus more and more.
Streets were surveyed for the villas. Water, sewer
and electric lines were being buried. Drainage
culverts were being installed.
The site superintendent’s trailer office was set
up by the traffic circle and I went by there with
my excitement and curiosity showing. ‘May I see
what’s going on?’ ‘You can’t go on the building site
during work hours. After the crew has gone, I have
no objection to your looking around.’
The building pads with plumbing in place were
being poured. As one was finished and seasoned,
the walls began to be raised. Then the next one
took shape and the roof of the first one was placed.
Four, then eight, twelve, fourteen and finally sixteen
homes became a reality.
Occasional visits to the administrator yielded
similar advisories. ‘I cannot assure you there will
be one for you.’
As construction advanced and the homes really
looked like places to live, my wife, Emily, began to
go with me. It was usually on Sunday afternoons.
By then, others who were assured of being assigned
one of the villas were also coming to see them. Joy
Even with a little encouragement about chances pervaded the future residents, but we dared not
of getting to live there, gravity seemed to draw me count our chickens before they hatched.
18
Then, one day the administrator said, ‘There might
be a place for you.’ There were some who were
not ready to give up their own homes. This made
changes in the lineup. We had moved up a notch
on the list.
The next development was that we might be in the
running to get a villa, but we would not have a choice
as to which one. We would have to take whatever
others did not select. When final appointments
were read, we had more apprehension than we’d
ever had before the reading out of our Pastoral
Appointments by the Bishop.
The administrator read down to the very last,
‘Fourteen to Mr. and Mrs. Doe, fifteen to Mr.
and Mrs. Smith, and the sixteenth, Villa 103-D
to Pledger and Emily Parker.’ It was the best of
them all for our needs and interests.
We moved in on July 17, 1996 and had nine
wonderful years in a community of wonderful,
wonderful neighbors! We have no regrets for
giving up our home ownership. Thanks be to God!”
19
MAGNOLIA MANOR
Campus Locations
Magnolia Manor
Magnolia Manor of Marion County
Magnolia Manor on the Coast
Magnolia Manor South
Magnolia Manor of Columbus
Magnolia Manor of St. Marys
Magnolia Manor of Macon
Magnolia Manor of St. Simons
2001 South Lee Street
Americus, GA 31709
(229) 924-9352
141 Timber Trail
Richmond Hill, GA 31324
(912) 756-4300
2010 Warm Springs Road
Columbus, GA 31904
(706) 324-0387
200 Pierce Avenue
Macon, GA 31204
(478) 743-0178
349 Geneva Road
Buena Vista, GA 31803
(229) 649-2331
3011 Veterans Parkway
Moultrie, GA 31788
(229) 985-0265
4695 Charlie Smith, Sr. Hwy
St. Marys, GA 31558
(912) 673-7713
2255 Frederica Road
St. Simons Island, GA 31522
(912) 638-9988