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ﻣــﻌـــﻜــﻦ ﻋــﻄـــﻮل اﻟـﺨـﻂ PAGE 1 BUS CORPORATE PROFILE WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP) Reforming the power sector in Lebanon is a priority. Non-technical losses in Lebanon cost the state-owned electricity company $300 to $400 million annually. They reach an average of 25%. The current situation of the network: Voltage Drops up to 50%, Overloads up to 44% and Technical Losses around 15%. BUS CORPORATE PROFILE PAGE 2 WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP) EDL commissioned BUS to upgrade the distribution Grid and Services in the North and Mount Lebanon. The Lebanese Government benefits from the PPP through the deployment of resources by the Service Providers and the financing provided for the project. Total Investment Value: $70 M $60 M $50 M $40 M $30 M $ 70.7M Total Investment Value*: $ 53M Difference Financed by BUS: $ 0M $ 29.2M $ 37M Paid by EDL: $20 M $10 M Difference Financed by BUS: Paid by EDL*: $ 41.5M $ 16M Up to December 2013 * As per audited accounts 30/12/2013 Up to June 2014 BUS CORPORATE PROFILE PAGE 3 BUS THE COMPANY BUS is a privately owned company specializing in utility services and environmental projects. BUS was commissioned by EDL to maintain and operate the electrical distribution network and to provide customer services, planning and design, meter reading and bill collection services. 850 employees, including: 10 PMO Consultants 45 Engineers 290 Technicians 300 Meter Readers & Bill Collectors 45 Customer Service Specialists 20 Call Center Operators 140 Administrative Staff +15 Experts/Expats Deployed By Partners BUS CORPORATE PROFILE PAGE 4 BUS THE SERVICES Planning & Design Operations & Maintenance Construction Advanced Metering Infrastructure Meter Reading & Bill Collection Customer Services Non-Technical Losses Prevention BUS CORPORATE PROFILE PAGE 5 BUS THE PARTNERS BUS is 90% owned by BUTEC GROUP and 10% owned by El Sewedy Electrometer (Egypt). EL SEWEDY ELECTROMETER© EDF International Networks Provides AMI meters and solutions. Supports on assets management, including planning and design, construction of new facilities, network operations and maintenance. Supports in program management, meter reading, bill collection, customer care and non-technical losses. BUS CORPORATE PROFILE PAGE 6 BUS THE INVESTMENT'S GUARANTEE Our guarantee agreement covers two main risks: War & Civil Disturbance Non-Payment by Government BUS is the first in Lebanon to sign a contract with MIGA, member of the World Bank Group. MIGA provides insurance guarantees to promote foreign direct investment in developing countries. BUS CORPORATE PROFILE PAGE 7 BUS THE COVERAGE With a Head office in Sin El Fil region for management, administration and planning, BUS operations cover around 30% of the Lebanese territory extending from northern part of Greater Beirut till northern borders. (Lot 1) Bebnin Kobayat Halba Tripoli Sir Donnieh Zgharta Amioun Batroun Jbeil Jounieh Antelias Kartaba Achkout Bikfaya Baabdat BUS CORPORATE PROFILE PAGE 8 BUS HEALTH SAFETY & ENVIRONMENT BUS is committed to providing a safe working environment for its personnel and for the Public in general. BUS will strive to conduct its operations in a manner that is environmentally responsible and in line with all applicable local regulations and international standards. BUS CORPORATE PROFILE PAGE 9 BUS HEALTH SAFETY & ENVIRONMENT BUS CORPORATE PROFILE PAGE 10 BUS MOBILIZATION EDL Centers Rehabilitation Resources Mobilization BUS CORPORATE PROFILE PAGE 11 BUS CONTACT CENTERS REHABILITATION BEFORE AFTER BUS CORPORATE PROFILE PAGE 12 BUS SELAATA FACILITY MOBILIZATION Selaata facility consists of: 24/7 call center Smart meters laboratory Warehouse Training center (including the pedagogic network essential for the employees’ continuous professional development) BUS CORPORATE PROFILE PAGE 13 BUS SELAATA FACILITY GENERAL LAYOUT 6000 m2 OF BUILT UP AREA Training Network Call Center PMS (Training Facilities) AMI Laboratory Warehouse GMS & Metering Rooms )Training Facilities( BUS CORPORATE PROFILE PAGE 14 BUS SELAATA FACILITY 24/7 CALL CENTER BUS CORPORATE PROFILE PAGE 15 BUS SELAATA FACILITY SMART METERS LABORATORY BUS CORPORATE PROFILE PAGE 16 BUS SELAATA FACILITY WAREHOUSE BUS CORPORATE PROFILE PAGE 17 BUS SELAATA FACILITY TRAINING CENTER BUS CORPORATE PROFILE PAGE 18 BUS FLEET 100 VEHICLES WITH TRACKING SYSTEM BUS CORPORATE PROFILE PAGE 19 BUS FLEET BUCKET TRUCKS BUS CORPORATE PROFILE PAGE 20 BUS FLEET UNDERGROUND FAULT DETECTOR BUS CORPORATE PROFILE PAGE 21 BUS METAL WORKSHOP BUS CORPORATE PROFILE PAGE 22 BUS TRAINING(1/2) 1. MRBC 2. CUSTOMER SERVICES 3. CONSTRUCTION . Safety . Safety . Safety . Work Procedure . Work Procedure . Network Design . PDA Hand Held Unit . Computer Literacy . Construction Practices . Call Center Software . Customer Interaction BUS CORPORATE PROFILE PAGE 23 BUS MRBC TRAINING ON HHU BUS CORPORATE PROFILE PAGE 24 BUS TRAINING(2/2) 4. OPERATIONS & MAINTENANCE Safety Electrical Risks Measuring Procedures Manoeuvering Personel Training Aerial Commissioning Officers Training Underground Commissioning Officers Training Cable Tracing And Detection Procedures (Rd 8000, Zenith) Network Survey Training: Network Components Discovery General Maneuvering Code Pedagogical Training For Future Trainers Training For Aerial Works Operating Officers Training Training For Underground Works Operating Agency Managers Training Underground Fault Detection BUS CORPORATE PROFILE PAGE 25 BUS TRAINING BUS CORPORATE PROFILE PAGE 26 BUS PLANNING & DESIGN Network Reconfiguration Network Reinforcement Power Flow Optimization Design of Substations Design of Overhead Lines & Underground Cables BUS CORPORATE PROFILE PAGE 27 BUS PLANNING & DESIGN BUS CORPORATE PROFILE PAGE 28 BUS PLANNING & DESIGN 6 Electrical Engineers supported and trained by ERDF experts Created conceptual design for network reinforcement and optimization (Investment Plan) Lot 1 has been divided into 6 Electrical Study Zones: Halba/ Berkayel/ Kolayaat/ Kobayat Zgharta/ Tripoli/ Donnieh/ Amioun Batroun/ Kartaba/ Jbeil Jounieh/Achkout Antelias Bikfaya/ Baabdat BUS CORPORATE PROFILE PAGE 29 BUS MV INVESTMENT PLAN EFFICIENT DISTRIBUTION NETWORK 1.5% 5% Total Joule Losses Total Joule Losses 7% to 50% 2% to 10% Voltage Drop Voltage Drop 4% to 44% 0% Overload Overload 30 6 18 96 490 89 792 55 % TAL TO KUSD /an KUSD N I GA D/an ES IN KUS S A S LO Y G S LIT BCR A J O UL E QU COST % 40 % a Zghart lba 9250 Ha 9 10 3748 15 88 4666 55 83 77 91% % % 88 Ante lias 710 Jo 0 un ie 2 150 81 0 23 500 34 76 6 28 9 h Qarta Batroun ba t a d b a Bik 6859 4854 Ba fay 3 0 ya 5 79 1040 657 10 94 65 891 1998 92 15 25 2 1 20 7 3 5 37 73% 44% 6 % 5 3 4 7 4 Projects Already Completed 3 Ongoing Projects 55% Almost Two Years To Recover The Cost And Five Years For Joules Gain Losses Only BUS CORPORATE PROFILE PAGE 30 BUS CONSTRUCTION & AMI Construction of New Distribution Facilities: Overhead & Underground Networks MV/LV Substations Customers’ Connections Advance Metering Infrastructure BUS CORPORATE PROFILE PAGE 31 BUS CONSTRUCTION & AMI TEAM ERDF Experts ro s sor rvi pe 15 Su nt rs 10 18 Eng ine er s Co ll e 10 ent 12 Docu m 67 lists cia pe IS M 2 A M e asurers BUS CORPORATE PROFILE PAGE 32 BUS CONSTRUCTION WORK EVOLUTION Approximately 9000 Old Work Orders (EDL Customer’s Requests) 2002 Amounting to $ 20M 2012 DSP Project 35 % 40 % 25 % Executed To be executed by end of To be executed by end of 2013 2014 2016 In Parallel 6006 KPI Key Performance Indicator Executed out of 6284 New Work Orders 34 Days * As per annual reconciliation for year one by end of 2013 BUS CORPORATE PROFILE PAGE 33 BUS CONSTRUCTION GROUND / POLE MOUNTED SUBSTATIONS MO UN T 98 KAR K A 2 KAR K A 155 NORT H Up to 20 37 NORT H GROUND MOUNTED SUBSTATIONS 12 127 0 MO UN T B LE 75 8 3 T U R I BE B LE T U R I BE POLE MOUNTED SUBSTATIONS May 30, 2014 Additional 100 MVA installed BUS CORPORATE PROFILE PAGE 34 BUS CONSTRUCTION NEW CUSTOMERS METERS INSTALLED MO UN T 9 1 5 2 , , 2 NEW CUSTOMERS METERS INSTALLED NORTH 21,186 4,143 KAR K A 0 9 ,22 4 0 6 B LE T U IR E B Additional 122 MVA installed BUS CORPORATE PROFILE PAGE 35 BUS CONSTRUCTION GROUND MOUNTED SUBSTATION BEFORE AFTER BUS CORPORATE PROFILE PAGE 36 BUS CONSTRUCTION POLE MOUNTED SUBSTATION BEFORE AFTER BUS CORPORATE PROFILE PAGE 37 BUS AMI PILOT PROJECT SMART METERS INSTALLATION Dekwaneh Bsalim Bikfaya Nahr El Mot Selaata Kobayat Urban Semi-Urban Semi-Urban Industrial Rural Rural GPRS Main Control Server Room M5 LV CUSTOMER MV/LV TRANSFORMER M4 DCU M5 LV NETWORK LV CUSTOMER PLC COMMUNICATION M5 LV CUSTOMER 6 976 MV NETWORK FEEDER PRIMARY SUBSTATION M3 6 M4 MV CUSTOMER BUS CORPORATE PROFILE PAGE 38 BUS M5 SMART METERS INSTALLATION BEFORE AFTER BUS CORPORATE PROFILE PAGE 39 BUS READING COMPARISON Case 1: Naher el Mot Installation: 0432697140001 Branch: 537632 SMART METER $14 000 EDL LOSSES FOR ONE CLIENT OVER ONE YEAR KWH Consumption 20000 18000 500% 1 Invoice= 4 200 000 L.L. 6 Invoices= 4 187 000 L.L. 16000 14000 12000 10000 8000 6000 4000 2000 0 Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013 Sep-Oct 2013 BUS CORPORATE PROFILE PAGE 40 BUS READING COMPARISON Case 2: Naher el Mot Installation: 0432635000001 Branch: 501144 $8 150 SMART METER EDL LOSSES FOR ONE CLIENT OVER ONE YEAR KWH Consumption 520% 20000 18000 16000 6 Invoices= 2 360 000 L.L. 14000 12000 1Invoice= 2 430 000 L.L. 10000 8000 6000 4000 2000 0 Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013 Sep-Oct 2013 BUS CORPORATE PROFILE PAGE 41 BUS M3 METERS INSTALLATION ON MV FEEDERS IN PRIMARY SUBSTATIONS 195 M3 Meters Installed BUS CORPORATE PROFILE PAGE 42 BUS OPERATIONS & MAINTENANCE Efficient Operation of The MV & LV Distribution Network Minimization of Unplanned Interruption BUS CORPORATE PROFILE PAGE 43 BUS OPERATIONS & MAINTENANCE TEAM rs n me re 45 Fo rke 23 12 cers Offi Wo 140 234 ing at er 2 Op 12 Eng ine er s ERDF Experts CD C BUS CORPORATE PROFILE PAGE 44 BUS REPAIRS BUS CORPORATE PROFILE PAGE 45 BUS REPAIRS MORE THAN 2000 REPAIRS PER MONTH Only 0.5 % Within 48 Hours 1.5 % Next Day 98% Same Day BUS CORPORATE PROFILE PAGE 46 BUS PREVENTIVE MAINTENANCE BUS CORPORATE PROFILE PAGE 47 BUS READING & COLLECTION Customer Meter Reading Collection of The Bills Issued by EDL BUS CORPORATE PROFILE PAGE 48 BUS READING & COLLECTION TEAM Supervisors 9 ad s & Co lle c t o rs Planning iali sts Co llec to rs MV Reader s& Re er Sp ec 2 2 LV 85 28 338 perators ry O Ent ta Da 14 g llin o ntr o &C BUS CORPORATE PROFILE PAGE 49 BUS BILLS COLLECTION (1/2) EDL Collection Performance BUS Collection Performance Bills Collected Bills Collected Bills Amount Bills Amount 96% 93.64% 97% 94.50% KPI KPI 93% 88.51% $ 334M Transferred to EDL $ 600 K Average Daily Transfer BUS CORPORATE PROFILE PAGE 50 BUS BILLS COLLECTION (2/2) 60 - 70 days Before DSP After DSP During Phase 1 of DSP 40 days Transition Period to Monthly Cycle 30-35 days 28 days Monthly Cycle Better Cash Flow: Same Amount Of Money Collected In Half The Time * Monthly Cycle Already Started In: Jounieh, Jbeil, Baabdat, Batroun, Qartaba, Amioun, Achkout, Bikfaya, Zgharta, Kolayaat, Kobayat, Halba, Berkayel, Tripoli, Donnieh. BUS CORPORATE PROFILE PAGE 51 BUS CUSTOMER SERVICE Managing Analyzing Responding All Customers’ Complaints & Requests BUS CORPORATE PROFILE PAGE 52 BUS CUSTOMER SERVICE TEAM er Contact Specia m o t list s Cus E Op era tors C nt a ll C e er er ad 1 Le 2 Planning & Repor ting Sp ec ial i ta ry 6 15 Da nt 62 perators er O ent ll C Ca 38 s st a Te m BUS CORPORATE PROFILE PAGE 53 BUS CONTACT CENTERS & CALL CENTER 15 34 277 Customers’ Requests Handled in 2013 CALLS FEB 13 MAR 13 APR 13 MAY 13 JUN 13 JUL 13 10 729 5 744 14 597 10 699 8 855 6 639 10 322 8 004 5 189 4 114 6 201 4 864 11 211 4 769 7 869 9 746 5 489 8 356 5 829 3 217 5 594 3 920 6 039 4 561 13 461 20 688 2013 7 884 COMPLAINTS May 2014 4 280 1st of May 12 440 6 806 13 403 14 269 10 593 Calls Received till 24/7 th of December 2012 DEC 12 JAN 13 11 000 15 239 Started 4 Monthly Average Operating Call Center 5 435 33 326 Customer Services Contact Centers AUG 13 SEP 13 OCT 13 NOV 13 DEC 13 JAN 14 FEB 14 MAR 14 APR 14 MAY 14 BUS CORPORATE PROFILE PAGE 54 BUS NON-TECHNICAL LOSSES CAMPAIGN Equivalent To Based on 5 Meter Reading Analysis Criteria: Zero Readings Repetitive Readings Multiples of 100 Drop in Consumption Suspiciously Low Consumption 12 Teams Since April 2013 30 % LOT 1 OF 462000 CUSTOMERS 142 967 SUSPICIOUS NTL CASES ANALYSIS OF 2009 / 2010 / 2011 METER READING DATABASE Accompanied With EDL Sworn Officers 4900 Cases Detected BUS CORPORATE PROFILE PAGE 55 BUS RECOGNITION BUS CORPORATE PROFILE PAGE 56 Butec Tower, Mkalles Square P.O.Box 55326, Sin el Fil, Beirut - Lebanon T 961 1 512 333 (Head Office) T 961 6 642 742 (Selaata Call Center) F 961 1 512 444 W www.bus.com.lb
