Print Conn iss 8, color.indd

Vol. 25 • No. 8 • Feb. 15, 2016
Thanking Those Who Give
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SINCE 1859, the Queen’s mission has been
about providing quality health care services to improve the health and well-being
of Native Hawaiians and all the people of
Hawai‘i. The mission is carried forward by
dedicated physicians, nurses, staff, volunteer trustees, and administrative leadership, but the generosity of donors also
plays a critical role in sustaining it. The
annual CEO Reception recognizes donors
who have given gifts of $1,000 or more to
support Queen’s in the previous year. Recently, over 250 guests gathered at the
Mariposa restaurant for the event, which
is also an opportunity to highlight Queen’s
achievements over the past year (see box).
Referring to the
many Queen’s programs that have
been established not
because of a profit
motive, but because
there was a critical
need in the comArt Ushijima
munity, QHS/QMC
President Art Ushijima (above) said, “[we]
could not have done it without you.” Sharlene Tsuda, VP of QHS Community Development, announced that a Cumulative Donor Wall will be unveiled this summer in the
QMC main lobby adjacent to the Women’s
Health Center. The wall will recognize donors whose cumulative giving has allowed
QHS Circle of Giving inductees Les Goya (1);
Kevin Murray, MD, & Susan Murray (2); Jarnell & Eric Martinson (above).
induction into the Queen’s Giving Circle.
The feature presentation of the evening
was on the Queen’s Cancer Center. Presented by Paul Morris, MD, FACS, Chair of
the Cancer Committee, guests were able
to see the integrated and comprehensive
spectrum of care offered by the Cancer
Center. Citing the benefits of Multi-Disciplinary Clinics, Dr. Morris noted that the
goal is that “any cancer patient [be able
to] see a surgeon on the same day as a
medical oncologist, radiation oncologist,
and oncology nurses,” and also have a
treatment plan based on the latest national standards of care. He also emphasized
that it is important to bring the best care to
our community because 85% of patients
prefer to stay home rather than travel to
a mainland facility. Queen’s recent affiliation with MD Anderson Cancer Network®
has advanced the level of cancer care in
Hawai‘i with physician access to world-renowned expertise. “The goal is to provide
the best cancer care, not only at Punchbowl, but at Queen’s – West O‘ahu, Molokai General Hospital, and at North Hawai‘i
Community Hospital,” declared Dr. Morris.
CEO Reception
Theme: E ola mau ka ‘ike
(The vision must live forever)
Purpose: To thank and recognize those who
donated $1,000 or more in 2015
Queen’s 2015 Achievements
• Recognized as Best Hospital in Hawai‘i
by the U.S. News & World Report Best
Hospital rankings.
• Named “Top Performer on Key Quality
Measures” by The Joint Commission.
• Collaboration with Johns Hopkins
Armstrong Institute for Patient Safety
and Quality.
• Affiliation with MD Anderson
Cancer Network.®
Darlena Chadwick, RN, VP of Patient
Care, said that “with generous donors,
we’re able to provide our patients with
needed services, such as navigation, survivorship, and financial advocacy.” At the
Queen’s Cancer Center, navigators guide
patients through every step of treatment,
while an APRN helps survivors for 7 to 10
years after treatment. Financial counselors help patients with bills and point them
to community resources.
Donors had many reasons for giving.
First time attendee Noelle Kalua of Finance
said that she wants to support the organization she works for and help Queen’s
Native Hawaiian initiatives. Sophie Fung,
a Cancer Center patient, is grateful for
the Artist in Residence program, which
allows stressed patients to find their creative voices and leave full of life and hope.
Long-time donors Glenn and Sandy Moribe shared that they give to Queen’s out of
gratitude for the compassionate treatment
Sandy’s father received 15 years ago. Al
Furuike, MD, said that he’s a true believer
in Queen’s. “They look after our community—that’s what’s important,” he said.
See page 2 for more photos.
More CEO Reception Photos
Noelle Kalua
Paul Morris, MD, speaks on Cancer Center.
Darlena Chadwick, RN, (seated) with Noel Dela Cruz, Annalyn Ogata, RN, and Pat Inada, RN
Sandy and Glenn Moribe
Al Furuike, MD, with daughter Kelly
Haunani Kamakana
Rides Into Retirement
HAUNANI KAMAKANA rode into retirement rodeo
style after 10 years
on staff at Molokai
General Hospital. A
rodeo themed party feted the Community Navigator,
who worked in the
Paul G. Stevens MD
Outpatient Clinic. A
real people person,
fans say Haunani is great on interaction
and customer service skills. She was recruited as a navigator in 2006 when MGH
received a grant to participate in a fouryear CMS Cancer Prevention and Treatment Demonstration to determine if patient
navigation could reduce cancer screening
disparities in Native Hawaiians and other
high risk and disadvantages racial groups.
Haunani and Avette Ponce both received
training and became the first Patient Navigators on Molokai. The program, Kukui
Ahi, was a success. After the program, Kukui Ahi was integrated into the Outpatient
Clinic. “Haunani’s retirement on December
18, 2015 was a bittersweet day and we
wish Haunani well,” staff reported.
Calling all RNs
at
Queen’s Punchbowl
Do you feel like you are always taking care of others?
The New Year is just beginning, make this the year YOU
start taking care of yourself. Attention RNs! Volunteers are
needed for a research study being conducted by The Queen’s
Research Fellowship along with the University of Hawai‘i Nursing
Research Department on compassion fatigue and self-care plan using
mindfulness-based stress reduction techniques. If interested, please
visit our webpage on the Intranet under nursing@queens,
or email [email protected].
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Maryanne & Thomas Wong
Sophie and Walter Fung
Continuing
Bakken Legacy
in North Hawai‘i
THE 2015 MEDTRONIC Bakken Invitation
Award honorees recently visited North
Hawai‘i Community Hospital (NHCH).
The Award recognizes outstanding contributions of service, volunteerism, and
leadership, and embraces the legacy of
Medtronic co-founder and NHCH benefactor Earl Bakken, MD. Each year, selected honorees are given a $20,000
grant from Medtronic Philanthropy to
direct to a charity of their choice, and a
trip to Hawai‘i to meet Dr. Bakken. The
honorees came from Nepal, the Czech
Republic, Canada, China, Spain, Uganda,
South Africa, Brazil, the U.S., Ireland, and
Australia to accept their awards.
OCA Pulse Survey
When: Begins June 1, 2016
Purpose: A short version of the OCA Survey
to measure effectiveness of Action Plans
No. of Action Plans: Approx. 400
Combined: OCA & Culture of Safety surveys
Action Plans Gear Up For OCA Pulse
THE ORGANIZATIONAL Climate Assessment (OCA) Survey is the first step
to establishing The Queen’s Health Systems as one of the best places to work
in Hawai‘i. Called “Employer of Choice” in
QHS’s Playbook, it’s one of the four major Ka ‘Ike Pono Goals. After OCA results
were analyzed last year, approximately
400 Action Plans were launched across
QHS addressing the specific feedback in
each area to make meaningful changes
that will improve unit and department
well-being. On June 1, a shorter version
of OCA—the 2016 OCA Pulse Survey—will
be launched to measure the effectiveness of those Action Plans. In a move to
streamline the staff feedback process,
Service
the OCA Pulse and the Culture of Safety
surveys will be combined into one. (Last
taken in late 2014, the Culture of Safety
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Survey identified the perception, trends,
strengths, and priority areas of Queen’s
patient safety culture.)
Ongoing Action Plans include special
training for managers, individual coaching
sessions for units, and initiatives addressing equipment, charting, and staffing issues. Units struggling with engagement
have been given special support programs
and coaching sessions. With the OCA
Pulse Survey coming on June 1, there are
about three months left to complete Action
Plans, which must be marked as complete
in the system by managers by May 20.
In acknowledgment of many years of continued service,
the Queen’s ‘ohana congratulates those who are marking an anniversary. Mahalo to all for your dedicated service. Employees work at QMC Punchbowl unless noted.
A W A R D S
February 2016
5 years
Liann Barker
Halley Cariaga, MGH
Anne Chamness
Ike Chang
Primadonna Dacuycuy,
QMC-WO
Julius Dela Pena
Lorica Fernandez
Janelle Fujii
Arnel Garcia
Devlin Kaniaupio
Arthur Kiyabu
Iris Miwa
Robert Nishida
Chad Rondon
Debbie Shigeoka
Charie Wicklund, QHS
10 years
Deborah Bransford
Christopher Cruz
Edna Dasalla
Leonora Gara
Jennifer Halemano, QDC
Shiho Hamano
Alexander Kozhevnikov
Robert Laube
Patricia Lentz
Dorinda Lindburg
Kelly Nera
Deanna Perkins
Joseling Silao, Jr.
Cara Young
15 years
Oscar Bautista, Jr.
Wendy Dagdag
Suerte Dureg
BrendaLyn Esteban
Donna Kwock
Estelle Myers
Beth Osato
Dawn Sato
Alexandra Sutterfield
Liza Tagata-Cabatu
Cynthia Yong
20 years
Tricia Abalos
Florelin Baptista
Eunice Chong, QDC
Magellan Lagua
Mary Lew
Michelle Moy
Diana Samiano
25 years
Virginia Adams
Nenita Galasinao
Charito Lagua
Connie Respicio
Joanne Weldon
Jana Yamamoto
30 years
Adrienne Louise Harvey
Carolyn Kalaukoa
Susan Kaneshiro
Mel Komatsu
Gary Sonan, Jr.
35 years
Elena Fabro
Rotina Kaohu-Nishimura
Lael Kaopuiki
Susan Locke
Pearl Whittaker
Key Message: Engagement. Change happens when both managers and staff work together as a team.
Questions? Email Tim Pfingsten at [email protected].
“Employees and physicians are our most important
asset. Creating a culture that fosters greater engagement and high performing teams will drive positive outcomes for our patients and our organization.”
—2016 QHS Playbook
According to the 2015 OCA Survey,
one of the biggest opportunities for improvement is in RN and staff satisfaction
rates, specifically in “Leadership Access
and Responsiveness.” Additional clarification from staff revealed a desire for
not only better access to leaders of the
organization, but a stronger relationship
with them. Although leaders are available to staff at all times, there is a need
for a consistent time of access to leaders. In response, Team Engagement Days
(TEDs) have been developed in which
nursing leaders will dedicate Thursdays
to nursing unit growth, as well as to select areas that will lead to staff growth
and development.
The OCA Survey results also expressed
a desire for workout facilities to support
employee wellness and health. While looking at different options to enhance employee experience in the future, QHS has
negotiated discounts at local gyms as a
part of the Work on Wellness program. The
gyms include: 24 Hour Fitness, Egan Inoue
Fit Body Boot Camp, and Honolulu Club,
with possibly more being successfully negotiated. Other great employee discounts
can be found on the Queen’s Intranet at
eww.queens.org/hr/discounts.html.
A key point to remember: Change
does not happen through survey feedback, nor your manager working alone.
Rather, positive change happens when
both managers and staff work together
as a team to make them happen. All we
have to do is work together to implement
the Action Plans by May 20 to show that
QHS is truly a great place to work!
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A BLESSING AND OPEN HOUSE for
the renovated Harkness branch of
Hawai‘i Central Credit Union will be held
on Wednesday, February 17 at 8:00
am. Collectible Queen’s FCU logo items
will be given away.
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“WHAT YOU SHOULD KNOW About
Anesthesia,” a free Speaking of Health
community lecture, will be held at QMCWest O‘ahu on Thursday, February 18,
from 6:00 - 7:00 pm. Join anesthesiologists Lilian Kanai, MD, and Jun Z. Luo,
MD as they discuss: what to expect of
anesthesia; safety; the different types
of anesthesia; and anesthesia myths.
To register, call 691-7117 or register at
www.queenswestoahu.org/classes-andevents. Meet in the main lobby.
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RETIREMENT PLANNING Workshops
sponsored by HR are being held at QMC
Punchbowl. QHS Retirement Benefits for
HNA only will be held on Friday, February
19, from 11:00 - 11:50 am in the Queen’s
Conference Center Room 204. QHS Retirement Benefits for Teamsters and NonBargaining will be held on Friday, February 26, from 12:00 - 1:00 pm in QCC 200.
Medicare-Coordination of Benefits will
be held on Friday, March 4, from 12:00
- 1:00 pm in QCC 203. Register for any
session online at eww.queens.org/hr/
registration/retirement.asp. Direct questions to Lorraine Kim at lorkim@queens.
org or at 691-5041.
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“EVIDENCE-BASED CARE of Traumatic
Spinal Cord Injuries” will be held on Saturday, February 20, at the Queen’s Conference Center. The program provides an
update on state-of-the-art trauma care
for all areas of the spinal column and
cranio-cervical junction to lumbar-pelvic
region, and enhances recognition of key
injury variables while providing updates
on spinal cord injury management and
rehabilitation. Sign-in begins at 6:45 am
with a continental breakfast; adjourns at
4:30 pm. Contact the Office of CME 6914406 or [email protected] for more infor4
mation or to register.
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“BEATING HEART DISEASE: How to
Be Heart Smart,” a free Speaking of
Health community lecture, will be held
on Wednesday, February 24, from 6:00
- 7:00 pm at the Queen’s Conference
Center. Heart disease is the number one
cause of death throughout the world, taking more lives than all forms of cancer
combined. Learn about heart disease and
what you can do to prevent it by joining
clinical cardiologist Margo Vassar, MD,
at this session. Register at www.queens.
org; click “Attend a Class” or call 691-7117.
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KE KAUKA PO‘OKELA, the Outstanding Physician Award nominations are
being accepted through Thursday, February 25. Nomination forms are available:
on the Queen’s Intranet at eww.queens.
org/events/physicians.html; in the Harkness Dining Room; or from the Queen’s
Referral Line office in Harkness 303 and
307. If you use the writable version online,
be sure to rename the file by adding your
initials at the end before emailing it to [email protected].
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SAVE THE DATE for the Hawai‘i Chapter
Oncology Nursing Society’s Annual Conference to be held on Friday, August 19 at
the Hilton Hawaiian Village. This year, the
theme is “Hitting the Mark with Targeted
Therapy: Applications in Oncology Nursing.” The keynote speaker is Gail Wilkes,
RN, MS, ANP, AOCN. Registration starts
in June. Information will be posted on the
ONS website at www.hawaii.vc.ons.org.
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BIOMETRIC SCREENING for Work on
Wellness (WOW) is now optional. Biometric screenings may be completed
by your physician, but you must use the
physician screening form available by
calling 1-855-329-5461. By successfully
completing three wellness requirements
by August 31, 2016, you will be eligible
for the cost share incentive on your
2017 medical premium. Call the Human
Resources Service Center at 691-4627,
Monday to Friday, from 7:30 am – 5:00
pm with any questions or concerns.
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ATTENDANCE AT A WOW (Work On
Wellness) sponsored Health Education Workshop counts as one of the
wellness activity requirements. A list of
currently scheduled sessions and the
easy sign up link is available on the Intranet under Human Resources, Benefits & Compensation, Wellness Program.
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SWEETHEART SPECIALS run throughout
the month at the Women’s Health Center
at QMC Punchbowl. Special prices on
spa services include: 50-minute massage or facial, $59, employee rate $54; full
set lash extensions, $150; 25-minute foot
soak leg massage, $32. Retail Services include a new inventory of bags, rompers,
scarves, jewelry, hats, and aromatherapy
items. Gift cards are also available for spa
services, retail purchases, classes, and
more. The WHC is located in the main
lobby. Retail hours are from 10:00 am –
3:00 pm, Monday – Friday.
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Blue wraps are available from the Main OR
front desk (691-4386). These are clean
wraps with many uses such as for protecting valuables for moving, liners for pet
cages, drop cloths for painting, car upholstery protection after surfing, swimming,
running, etc. Help give the blue wraps another purpose before adding to the landfill.
The Queen’s Print Connection is published by Creative Services. If you have
news or wish to opine, call 691-7532 or
email [email protected]. The news
deadline is Monday prior to publication.
QHS/QMC Pres. . . . . . . . Art Ushijima
Publisher. . . . . . . . . . . . . . Keala Peters
Editor/Writer. . . . . . . . . . Jason Kimura
Assist. Ed./Writer. . . . . Glee Stormont
The Queen’s Health Systems consists of The
Queen’s Medical Center, The Queen’s Medical
Center – West O‘ahu, The Queen’s Health Care
Centers, Queen Emma Land Company, Queen’s
Development Corporation, Queen’s Insurance
Exchange, Inc., Molokai General Hospital and
North Hawai‘i Community Hospital, and has
ownership interests in CareResource Hawai‘i,
Hamamatsu/Queen’s PET Imaging Center, and
Diagnostic Laboratory Services, Inc.
www.queens.org
The Queen’s Health Systems is a 501 (c) (3) nonprofit health care provider