Outstanding Magazine

Award Type
Awards of Excellence – Association
Award Category
Outstanding Magazine
Total annual association budget
Over $750,000
Name:
INSItes Magazine
Describe the organization/company and its purpose:
The Indiana Apartment Association is a statewide trade organization serving the owners and management
companies of nearly 220,000 multifamily housing units. We provide our members a constructive force through which
to work together for the betterment of the multifamily housing industry. IAA is affiliated with the National Apartment
Association.
Describe the individual's projects and/or successes:
INSites magazine is the official publication of IAA, published six times a year for property owners, management
company representatives, as well as onsite community managers and maintenance superintendents. Members rely
on INSites for the latest state and local industry news and information.
Social Media Links
https://www.facebook.com/IndianaApartmentAssociation
https://www.linkedin.com/groups?gid=3020589&trk=myg_ugrp_ovr
https://twitter.com/AptAssociation
January/February 2014
The Official Publication of the
A NETWORK OF VOLUNTEERS
Also INSide...
Legislative Update • Association News
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
10
January/February 2014
The Official Publication of the
NAA Chairman Column
Get the latest news and notes from the
National Apartment Association
18
Legislative Update
25
Around The State
IAA is working at the Statehouse on behalf of our members
Catch up on some activities from affiliates
17
Member
Profile
21
Jeff Saturday to speak
at Power Lunch
Also INSide...
From the IAA President....................................................................................................................................6
From the IAA Chairman of the Board.........................................................................................................7
PAC Contributors.................................................................................................................................................8
Association News.............................................................................................................................................11
Calendar of Events...........................................................................................................................................19
National Focus...................................................................................................................................................22
The Indiana Apartment Association
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Jerry K. Collins, Flaherty & Collins Properties
Vice Chairman Sandy Carmin, Englert Management Corporation
Secretary Chad Greiwe, Gene B. Glick Company
Treasurer Jordanna Paciorek, Edward Rose & Sons
Past Chairman Adam Van Rooy, Van Rooy Properties
direct BOARD members
Don Brunner, Denizen Management
Brian Cranor, Cityscape Residential LLC
John Ehrhardt, The Sterling Group
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Mike Gorman, Edward Rose & Sons
Cindy Green, HI Management
Jon Hicks, Andover Management Corp.
Alex Jackiw, McKinley Properties
Nikki Johnson, CFC, Inc.
Mark Juleen, J C Hart Company
Cindy Koehler, Buckingham Management
Steve Lavery, Herman & Kittle Properties
Jeanne Milan, Samaritan Companies
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Margie Williamson, Pedcor Management
associate BOARD members
Lara Smith, Apartment Guide Consumer Source, Inc.
Chris Moore, APCO Supply
chapter staff members
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
Kevin Smith • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
IAA Staff
INSites Publisher Lynne Petersen, CAE, President • [email protected]
INSites Editor Jean Lloyd • [email protected]
Director of Government Affairs Gretchen White • [email protected]
Director of Chapter Relations & Membership Letti O’Neill • [email protected]
Director of Events & Expositions Lauren O’Neill • [email protected]
Accounting & Education Assistant Kristie Fessler • [email protected]
Events & Exposition Assistant Meredith Galliher • [email protected]
Accounting Manager Mary Massey • [email protected]
Front Desk Coordinator Cassandra Michel • [email protected]
On the Cover: The breadth of experience that IAA committee chairs and committee members
bring to the table ensures that IAA continues to educate, advocate and communicate inside
and outside the multifamily industry.
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8910, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management
or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
4
INSites January/February 2014
www.iaaonline.net
Sneak preview of the first keynote:
The Nametag Guy,
Scott Ginsberg on The
Power of Approachability
October 15-16, 2014
What’s in store for 2014?
• Student housing
• Affordable housing
• Senior housing
• Technology
• Regional round tables
• Fair housing on both days
• Maintenance
Face-to-face communication is making a comeback, even in today’s
world of social media. How can you get noticed, be remembered, be
accessible and connect with those in your business? In this engaging
presentation, Scott Ginsberg reveals how his life changed with
a simple decision to wear a nametag twenty-four seven. He will
teach you how to end anonymity and begin approachability for your
employees, colleagues, tenants and customers. Walk away with an
understanding that friendly costs nothing, but changes everything!
What happens when you wear a nametag twenty-four seven? Even
to bed? Just ask Scott Ginsberg. In the beginning, it was just a
gimmick to make friends. But soon, his crazy idea didn’t seem so
crazy. Fourteen years later, Scott’s social experiment has evolved
into an urban legend, a world record, a cultural phenomenon, a
profitable enterprise and a prolific body of work. Simply Google
the word nametag, and you’ll see his work benchmarked as a case
study on human interaction, revolutionizing the way people look at
approachability, identity, commitment and prolificacy. He’s written
twenty-seven books, produced more than a hundred episodes of
NametagTV, performed six hundred corporate presentations in
five countries, released five musical albums and recently started
preproduction on his first feature length documentary. He lives in
New York where he attempts to talk to strangers.
Scott Ginsberg reveals
how his life changed
with a simple decision.
from the
IAA
President
ROI Demonstrates the Value
of Membership
Remember back to 2003? I do. Rent growth from 2002 to 2003
was zero. People were buying homes faster than fly-by-night
realty companies could sneak onto your property and put flyers
on your resident’s door offering zero down to buy a home. Oh,
and property taxes: they weren’t so good either. There was no
reform and no tax caps.
Lynne Petersen, CAE
IAA President
From 2003-05 there was little to no regulatory authority
over banks, mortgage underwriters and other lenders, who
abandoned loan standards (employment history, income, down
payment, credit rating, loan-to-value ratio and debt servicing
ability). Instead, the focus was on the lender’s ability to
scrutinize and repackage subprime loans.
During this time, IAA represented 196,000 apartment units
statewide. We began a public marketing campaign to educate the
public on the true costs associated with home buying. Homequiz.
net was developed and promoted to give the public a true picture
of the cost associated with buying a home. That was a very
successful and aggressive campaign that members used to help
combat the loss of residents to homeownership. IAA also began
working legislatively on much needed property tax reform.
It was a struggle for some members to pay dues during those times
but the value in what the association was working on was realized.
Fast forward to 2014. What a change. We are seeing
unprecedented rent growth and demand for rental housing.
IAA was successful in getting rental housing included in
the 2 percent property tax cap, and while the home buying
bubble burst in 2005, the single family market seems to be
rebounding. IAA was instrumental in getting legislation passed
which limits registrations fees to $5 per property per year and
gives professionally managed apartments the ability to opt
out of municipal inspections if they can provide a third party
inspection report. (See Legislative Update on page 18)
Then I got the call. It went something like this: “Hey Lynne, things
are great right now and you know we have been supportive of
IAA and the IAA PAC. However, I am getting push back from our
owners about giving the full amount to the PAC and maybe even
paying dues. You see, we belong to several other organizations and
we give as a company to some political candidates…”
I let her go on for a while and then began to remind her of the
2 percent property tax cap that her Indiana properties get to take
advantage of. I also quickly calculated the dollar amount the
northern Indiana property would be saving on the registration fees
that are going from $50.00 per unit per year to $5.00 per property
per year. (That saving in itself paid for dues for the entire company
for year and a PAC donation.) IAA is the only organization
lobbying on behalf of the rental housing industry in Indiana. Our
Continued on page 23
6
INSites January/February 2014
www.iaaonline.net
from the
IAA
Chairman of
the Board
IAA Adds Another Victory to
Legislative Success Record
The Indiana General Assembly just concluded another
legislative session. I continue to be amazed at the amount
of legislation introduced that could impact the multifamily
housing industry. Every year more and more legislation
surfaces during the session, from tax issues to landlord tenant
to building and fire code issues.
This year IAA had a great success not only in defeating legislation
that would have been harmful to our industry but also in getting
legislation passed that has significant positive impact.
House Enrolled Act 1403 was signed by Governor Pence On
March 26. This legislation has significant impact on current
inspection programs and those that could be enacted in the
future. This bill limits registration fees to $5 per property per
year. I know how significant a victory this as we manage a
property in Hammond Indiana that has been paying $80 per
unit per year to turn in the same list of addresses, has never
been inspected and pays $20,800 annually in fees.
This same legislation will also allow properties that are
professionally managed and can provide a third party
inspection report from HUD, a lender, an insurer, an architect
or an engineer to opt out of the inspection and thus be exempt
from any fees charged by the municipality.
www.iaaonline.net
While Lynne Petersen and Gretchen White do a great job
representing our industry at the Statehouse, the representatives
and senators are most greatly impacted by the testimony and
firsthand knowledge of our members in addressing the issue
in testimony before the various committees. I would like to
thank Jordanna Paciorek from Edward Rose Property Group,
Jill Herron from Flaherty & Collins Properties and John Barger
with PR Mortgage for taking time out of their busy schedules
to testify on this legislation.
Member involvement in this process is crucial, as is member
involvement in contributing to IAA’s political action committee.
These funds, which our members generously donate, are key
in getting IAA’s position heard as well as getting the right
legislators elected to the Indiana General Assembly.
IAA has had tremendous legislative success over the last five
years with property tax reform and the 2% cap being applied
to rental properties. We now have another victory with the
passage of HB 1403 on inspection and registration fees. It is
important that members continue their donations to the IAA
PAC. By combining our efforts and resources we are much
stronger as an industry voice than we are as individual voices.
Jerry Collins
IAA Chairman of the Board
January/February 2014 INSites
7
The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
Samaritan Companies
AmberLeaf Cabinetry
18 Capital Group
Sentry Management Services Inc
ap Inspections & environmental services
3 Point Property Management
Sheehan Property Mgmt, Inc.
Apex Paving and Excavating, Inc.
Abbey Stombaugh
Tazian Properties
Ardizzone Enterprises, Inc.
Arnel, Inc.
Teakwood Arms
Carpetbaggers, Inc.
Banner Property Management, LLC
Ten South Management
Clark Appliance
Bloomington Housing Authority
TGM Associates L.P.
ComerNowling
Brad Nash
Tom Hoot Rentals
CORT
Carr Property Group
Turtle Creek Management, Inc.
CRG Residential
CDI, Inc.
Urbahns Group an Indianapolis Co.
Diamond Rentals
Cedarview Management
Van Rooy Properties
ePremium Insurance
Chronister Properties
Wingate Companies
Falcon Carpet of Indiana, Inc.
Cityscape Residential, LLC
Zender Family Limited Partnership
Frye Electric, Inc.
Gold Investors ($1.00-$1.49 per unit)
Gold Seal Termite & Pest Control Co.
Full Care of Indianapolis
Core Redevelopment LLC
Country Squire Apartments
Crestline Property Management
Barrett & Stokely, Inc.
HFF
Dominion Realty, Inc.
Birge & Held Asset Management, llc
ICOR International
Edward Rose & Sons
Consolidated Property Management
Indiana’s Finest Wrecker
Emmert Property Management
Denizen Management
Indy Towing Service Inc d/b/a Pro Tow
Englert Mgmt Corp.
Flaherty & Collins Properties
Jahnke Painting, Inc.
Feichter, Realtors
Hills Property Management
Jetz Service Company, Inc.
Gene B. Glick Company, Inc.
Mark III Mgmt. Corp.
Kermans Fine Flooring
Given & Spindler Companies
Wilkinson Asset Management
Kinder Electric Co, Inc.
Last Chance Wrecker & Sales, Inc.
Hawthorne Residential Partners
Heugel Realty, Inc.
Silver Investors ($.50-$.99 per unit)
Huber Properties
Andover Management Corp./ In Good Company
Moen, Inc.
Indian Village Investments
James Management Group, LLC
National Tenant Network - Indiana
J C Hart Company
Justus Rental Properties, Inc.
NWP Services Corporation
JCap Management
Ken Bonner
P/R Mortgage & Investment Corp.
John & Stacy Hayes
Magna Properties, Inc.
Property Tax Consultants LLC
JRK Residential Group
Pedcor Management Corporation
Quantum Graphix, LLC
Kramer Lumber Company
Regency Windsor Management Inc.
LeaseHawk
Restor
Rite Rug Company
Lakeside Residences
LI Combs & Sons Management Co.
Bronze Investors (up to $.50 per unit)
Roto Rooter Plumbing, Inc.
LRG, LLC
June Palms Home Leasing LLC
RSQ Fire Protection
Madisonville-West Properties, Inc.
Meridian Management Corp.
Sims-Lohman
T.A. Kaiser Heating & Air, Inc.
Maple Crest Realty Corp.
Montford Multifamily
Masterson Properties, LLC
NRP Management, LLC
The Brickman Group Ltd.
Metro Real Estate
Pedcor Homes Corp.
Thermo-Scan Water Leak Detection
Neil A. Burd
PMR Companies
Tikijian Associates
University Loft Company
Novogroder Companies Inc
Oxford Gables
Booster Club (Associate Member Investors)
Uzelac & Associates, Inc.
Pearl Group Properties
A2 Windows & Doors LLC
Van Rooy Restoration
Realty & Mortgage Co.
AC/C Tech
VMintegrated
Regor, LLC
ACI, Inc.
Robert Hoopingarner
Alert Canine Bed Bug Detection Agency
* As of February 28, 2014
8
INSites January/February 2014
www.iaaonline.net
2014 NAA Education
Conference &
Exposition
Connect with
NAA
Megastar Michael J. Fox to Headline Thursday
General Session at the 2014 NAA Education
Conference & Exposition
You may know him as Alex P. Keaton, Marty
McFly or Mike Flaherty, but truly no introductions
are needed for 2014 NAA Education Conference
& Exposition—June 18-21 in Denver—Thursday
Keynote Speaker: The legendary Michael J. Fox.
Join 7,000 of your closest friends when NAA
descends on the Mile-High city for the multifamily
housing industry’s largest, most important event of
the year.
Brad Williams
2014 Chairman
Fox, acclaimed author, author and philanthropist
will walk attendees through his inspiring journey
Thursday, June 19 from 12:30 p.m. to 2 p.m.
His message: Real learning and growth actually
happen when life goes skidding sideways.
Fox joins an incredible cast of Keynote Speakers and Thought Leaders (not to
mention the phenomenal presenters of more than 40 breakout sessions) that
reinforce NAA’s reputation as a world-class provider of education. Learn more
about the dynamic program designed to help your career and your company
“Reach New Heights.”
Register now at http://educonf.naahq.org/attend/register and remember that the
largest discounts go to those who sign-up early. Have four friends? Register as a
group to take advantage of even more savings!
And, make sure to book your housing as soon as you register—rooms will go
fast and you will be unable to book without first registering. Visit http://educonf.
naahq.org for information and reservations for all official NAA Education
Conference hotels.
NAAEI Offers Two New Leadership Programs in April
NAAEI will be offering two new Leadership programs this April. The NAAEI
Leadership Experience: Powered by Dale Carnegie targets regional professionals
and corporate department heads who are interested in learning how to lead
effectively across generations, delegate tasks to develop and train others and
most importantly, find time to work on future business growth. This course will
be offered in Dallas, April 1-2. Learn more and register for this course at www.
naahq.org/learn/education/naaei-leadership-training/leadership-experience.
The NAAEI Leadership NOW program: Powered by Gallup Consulting targets
high-potential corporate executives. Participants will learn how to solve current
business challenges by driving employee engagement. The NAAEI Leadership
NOW program focuses on tactics for building engagement in a fast-paced work
environment and is designed to introduce concepts, strategies, and tools that
assist Leaders in building their leadership brand, maximizing strengths and
unleashing the human potential within their workplace.
This course will be offered in Washington, D.C., April 8-10, 2014. Learn more
and register for this course at www.naahq.org/learn/education/naaei-leadershiptraining/leadership-now. For more information, please contact Kimberly
McCrossen at 703-797-0610.
NAA Has The Information You Need This Budget Season
Some of the most critical information your staff needs when preparing for the
Continued on page 23
10 INSites January/February 2014
www.iaaonline.net
How State Law Preemption Renders Local Ordinances
Regulating the Rental Industry Unenforceable
On February 10, 2014, Judge E. Michael Hoff of the Monroe Circuit
Court issued an order declaring the City of Bloomington’s ordinance
requiring hardwired smoke detectors in all residential rental properties
unenforceable, marking at least the third time in four years that a court has
ruled that the City of Bloomington overstepped its authority by enacting
ordinances in conflict with state statutes.1 Each of these unenforceable
ordinances directly impacted the residential rental industry within the
City of Bloomington and brought to light the often disregarded inability
of a city, town or municipality to side-step state laws when enacting its
own ordinances.
While these ordinances were ultimately declared unenforceable through
the court system, many rental property owners spent significant amounts
of money complying with the City of Bloomington’s overreaching
requirements before realizing compliance was unnecessary. The City of
Bloomington is not alone, as other cities have and will attempt to regulate
the Indiana rental industry through the enactment of unenforceable local
ordinances. Although cities are granted broad powers to protect the
health, safety or welfare of the public, a city’s powers are not infinite
and committees and councils trying to exercise those powers can step
over the line. Therefore, it’s important for those in the Indiana rental
industry to understand why local governments have limitations to their
powers, when those powers to enact and enforce ordinances are limited,
how the City of Bloomington overstepped its powers, and what needs
to be considered before complying with local ordinances regulating the
Indiana rental industry.
Judge Hoff’s recent ruling is a great example of how state law preemption
limits local government powers. He explains in his order that the City
of Bloomington’s smoke detector ordinance was unenforceable for two
reasons: 1) the ordinance directly conflicted with state statute; and 2) the
ordinance attempted to regulate conduct that is already regulated by a state
agency, i.e., the Indiana Fire Prevention and Building Safety Commission
(the “Commission”). Both of these limitations must be contemplated by
local authorities when enacting ordinances, while special consideration
should be given to the Commission’s authority when enacting ordinances
that regulate the rental industry.
Although cities are given broad discretion when it comes to enacting
ordinances that regulate the maintenance of properties, including rental
properties, cities must obtain Commission approval to enact and enforce
ordinances that constitute building or fire safety laws in conflict with the
Commission’s rules. These requirements ensure that the State of Indiana
has a uniform set of building and fire safety laws instead of a different
set of requirements and standards for buildings in every city, town or
municipality, which would create unnecessary confusion and uncertainty
for those trying to achieve and enforce compliance.
The Commission’s rules also eliminate any retroactive changes by only
requiring buildings to be in compliance with the codes in place at the
time of construction. Otherwise, properties would need to undergo
continual construction and renovations in order to achieve compliance
with changes in state codes every year. This would be economically
impossible to achieve and such requirements would decimate the
rental property industry. For example, Section 702.4 of the City of
Bloomington’s 2003 Property Maintenance Code, which Judge Hoff also
declared unenforceable, required a particular size of windows in every
1
Stardust Development, LLC v. City of Bloomington, Cause No. 53C01-0805-PL-01019;
Cheryl Underwood v. City of Bloomington, Cause No. 53C04-1105-OV-832; Fierst Rentals,
et al. v. City of Bloomington, Cause No. 53C01-1307-PL-001222.
www.iaaonline.net
residential rental property within city limits
whether or not the property’s windows complied
with state building and fire safety codes at the
time of construction. If rental property owners
were required to alter the size of their windows
every year to appease local government, the
industry would effectively fold due to lack of
profit and money available to achieve the next
round of compliance standards.
Speaking
Legally...
Judge Hoff recognized that Bloomington’s smoke detector ordinance
ignored the Commission’s authority, which was established to create
state-wide uniformity, and required retroactive changes to properties built
in compliance with state laws at the time of construction. Therefore, he
declared the ordinance unenforceable.
Michael W. McBride is an attorney at
Cohen & Malad, LLP. He has a depth
of experience handling landlord
tenant issues as well as other real
estate matters, business contract
disputes, buy-sell agreements, and
collections matters. Cohen & Malad,
LLP was founded in 1968 and focuses on business
litigation, appellate law, commercial, real estate
& business services, family law, personal injury,
and class action matters. www.cohenandmalad.
com/attorneys/michael-w-mcbride/
Judge Hoff also found that Bloomington’s smoke detector ordinance
directly conflicted with a state statute that sets forth a minimum
requirement that every dwelling contain either hard-wired or battery
operated smoke detectors. In the language of the statute, local
governments are expressly denied the power to enact ordinances in
conflict with these minimum smoke detector requirements. Judge Hoff’s
order stated that the City of Bloomington did not have the “power to
prohibit what is allowed under state law.” The City of Bloomington’s
smoke detector ordinance prohibited battery operated smoke detectors
that a state statute expressly permits, and therefore, Judge Hoff also
declared the ordinance unenforceable for this second reason.
Although the City of Bloomington still has time to appeal Judge Hoff’s
ruling and the ruling is not binding precedent that other courts must
follow, the decision brings to light what every rental property owner needs
to consider before spending significant sums of money to comply with
local ordinances. For example, the City of Indianapolis is considering a
revision to its current smoke detector ordinance, which also appears to be
unenforceable. The proposed Indianapolis ordinance, entitled Proposal
No. 364, 2013, requires the following:
“If the smoke detector is solely powered by a battery, such battery
shall be a non-refundable, non-replaceable battery capable of
powering the smoke detector for a minimum of 10 years. Smoke
detectors and fire alarm devices that are connected to a panel as part
of a monitored fire alarm system, or other devices that use a lowpower radio frequency wireless communication signal are exempt
from the battery requirements of this section.”
Continued on page 23
January/February 2014 INSites 11
Member
News
IAA Members Beat The Cold Weather
At Chili Cookoff
The Van Rooy Properties team took home the Best Overall
Chili Award on February 13 at IAA’s Chili Cookoff.
Other winners included Carrsun Furniture with Hottest
Chili, Flaherty & Collins with People’s Choice and
Buckingham Management
with Best Booth.
Buckingham Management’s team was recognized with Best Booth.
Thank you to Apartment
Guide and Hays & Sons for
Sponsoring the event and
for Booth Sponsors Carrsun
Furniture Rental, CORT
Furniture, Davey Tree,
Flaherty & Collins, NTS
Development,
Signworks
and Van Rooy Properties.
Thank you sponsors!
Next New Member Orientation
thursday, May 1
3:30 p.m. at IAA (It’s FREE!)
Van Rooy Properties earned bragging rights with the Best Overall Award.
Is the New Member Orientation for You?
Whether your company is a new member of IAA or you are a new
representative for your company, the New Member Orientation is for you!
Please join us on Thursday, May 1 from 3:30 – 5:00 p.m. at the IAA office.
The quarterly New Member Orientation is for all new members, new
employees and those who want to become more involved in the Indiana
Apartment Association. A 30-minute overview will include a look at:
• Your member benefits
• Events and functions available to members
• Sponsorship and advertising opportunities to grow your business
• Education opportunities to help grow your career
The Carrsun Furniture team shows off their award for Hottest Chili.
• What we are doing at the statehouse to protect our industry
This New Member Orientation includes a time for networking with other
members and IAA staff while enjoying wine and cheese refreshments! If
you are interested in this free event, please go to events.iaaonline.net and
register today!
The People’s Choice Award went to Flaherty & Collins.
12 INSites January/February 2014
www.iaaonline.net
GREAT
service
smart
pricing
call ray’s
today.
Real Estate and Construction
Veterans Form New
Development Group
Member
Three multifamily real estate development and construction veterans
have left Hearthview Residential and formed Cityscape Residential, to
renew their focus on institutional-quality apartment design, development
and construction. With a collective 70 years of experience, partners Jim
Thomas, Brian Cranor and Kelli Lawrence have been responsible for
the successful development and/or financing of several billion dollars’ worth of institutionalquality apartments throughout the eastern half of the United States.
News
Headquartered in Indianapolis, Cityscape Residential designs and develops award-winning
luxury multifamily rental communities throughout the Midwest. By incorporating design
elements that echo each neighborhood’s distinct architectural style, the firm brings a unique
and mindful design aesthetic to each of its communities. With its signature blend of high-end
finishes and unparalleled design, which have greatly contributed to the success of its previous
communities like 82 Flats at the Crossing in Indianapolis, Cityscape Residential develops luxury
apartments that are attractive to institutional investors.
For more information about Cityscape Residential, visit http://cityscaperesidential.com.
___________________________________________________________________________
Submit your member news to Jean Lloyd, Director of Communications at [email protected]
Let IAA/NAA’s Lease
Program Simplify
Leasing for You
The IAA/NAA National Lease Program/Blue Moon saves time and
money by speeding up the preparation and printing of lease packages.
The software improves accuracy and reduces errors with its built-in
math calculations, default settings for recurring items and charges,
automatic data transfers from the main lease form to other forms in
the lease package, error checking and lease expiration reports.
Call today!
Call IAA at 317-816-8900 to inquire about the
National Lease Program.
www.iaaonline.net
January/February 2014 INSites 13
A NETWORK OF VOLUNTEERS
IAA Committee
Chairs Lead
the Way as
Volunteers
Serving on a committee is a great way to network with other industry
professionals and immediately expand your networking circle.
Participation is a tested way build relationships and increase the
success rate of doing business with others following IAA’s “Members
buy from members” mantra.
Those leaders who volunteer as committee chairs have learned that
active participation pays off. Their service also allows IAA to enhance
networking, education and growth opportunities as well as advocacy on
behalf of Indiana’s multifamily housing network.
Convention Committee
Cindy Green, Vice President at HI Management, chairs the 2014
Convention/Trade Show Committee. Green has been in the multifamily
industry for 19 years and she previously served on the Education
Committee,
Fun
Committee and the
board of directors.
She initially sought
to
increase
her
involvement because
she knew her friend
and colleague Kathy
Garrity has been active
with IAA for years.
“The knowledge and
Convention banquet at the Indiana Roof Ballroom.
friendship you gain from
working with so many wonderful people is the number one benefit of
committee involvement. Also a sense of pride that you are a part of
such an amazing industry is a close second,” Green said.
The Convention Committee’s main goal this year is to have the best
IAA conference to date offering great learning tracks for all aspects of
the industry. They plan to offer new and exciting classes throughout the
year and fun activities that help bring everyone in the industry closer.
“I believe that when any of us volunteer our time and experience,
together it adds a sense of connection, knowledge and power for
the growth of the apartment industry as a whole,” said Green. “Our
committees want to advance education, bridge the gap between
vendors and apartments all while offering strategy and options and also
having the best time possible while getting the job done.”
Education Committee
The Education Committee is chaired by Angie Atkins, Director of
Property Management for Buckingham Companies. Atkins says she
has been lucky to know and work with many people who have been
heavily involved with IAA and who have inspired her to do her part
and give back to the industry that she’s worked in for 15 years. “The
14 INSites January/February 2014
networking and collaboration that volunteering allows has been very
beneficial and rewarding,” she said. In the past Atkins has volunteered
with the Convention Committee, Education Committee and SAL
Committee and she has been a Fun Meeting Committee Head and an
instructor for REAC Inspection Class.
This year the Education
Committee is working
in unison with the
Convention Committee
to develop a great
schedule of sessions
and speakers at the
IAA Convention. They
understand the need
for additional leadership Education is critical to the success of the multifamily
industry.
courses for all positions
and will work on how to implement courses in the near future. The
committee also has a goal of getting the NALP coursework scheduled
next year, so that leasing professionals have the ability to earn their
designation. They will continue to get feedback from peers, so that they
are offering the most beneficial educational opportunities we can.
Committee members understand that education and personal
development for all IAA members is critical to the success and future of
the multifamily industry. They are involved in a yearly evaluation of the
programs, classes, and designation courses take place to ensure that
the education available is relevant, innovative, and diverse.
As for the benefits of volunteering with IAA Atkins said, “I have met
and have been able to network and collaborate with many industry
professionals. Having these relationships has helped my personal
growth and knowledge in the industry, and has allowed me opportunities
that I would not have had without volunteering.”
Golf Committee
The Golf Committee is chaired by Michael Collins, Regional Property
Manager with Flaherty & Collins Properties. Collins has been in the
industry since 2005 and has served on the golf committee and played
in the outing for eight
years.
The main goals of
the committee are to
facilitate the movement
from the outing from
Pebble
Brook
to
Eagle Creek and raise
awareness and money
for PAC. The PAC Golf The PAC Golf Outing will be at Eagle Creek this year.
Classic is scheduled for
June 12 at the Eagle Creek Golf Club. Proceeds from the golf outing go
to the Indiana Multi Housing Political Action Committee, the legislative
arm of the organization. Every member of IAA benefits directly from
the legislative work PAC does on issues that have direct impact on the
multifamily housing industry.
www.iaaonline.net
A NETWORK OF VOLUNTEERS
“Volunteering with IAA offers the chance to work with peers from other
companies,” Collins said. “The exchange of ideas is a great way to stay
at the forefront of the multifamily industry.”
brings different styles as well as different ideas to the table to help solve
various issues we are having in our day to day operations,” he said.
FUN Committee
Legislative Committee
Jordanna Paciorek, Asset Manager for Edward Rose & Sons, currently
serves on the board of directors as treasurer and chairs the Legislative
Committee again this year. She has testified at the Statehouse, attended
political press conferences and events and completed projects such as
membership dues analysis, summarization of the salary and benefits
surveys, and inspection fee analysis for an ongoing lawsuit. Paciorek
has been in the multifamily housing industry for 15 years.
Kristin Weldele, Regional Manager for Barrett & Stokely Management
chairs the FUN Committee. She’s been in the multifamily industry for
nine years and began volunteering under mentors who encouraged
networking with other companies, employees, and vendors to be part
of the market’s bigger picture and evolving changes. In the past she’s
been a committee member for both the FUN and YPM Committees.
The FUN Committee’s main objective is to provide innovative
“I learned very early on that volunteerism is the backbone of any
association. Strength and direction come from the constituents who are
involved on a consistent basis. It’s been my experience that I can best
serve my company, and ultimately my livelihood, by actively supporting
the sustained growth of our industry,” Paciorek said.
The primary goal of the Legislative Committee for the last two sessions
has been to obtain revised legislation supporting the spirit of the law
of our original, registration/inspection fee language (HB 1543), which
was signed into law in 2011. After seeing fees pop up around the state
at varying amounts and classifications, the we’ve been working hard
to: 1. Distinguish between registration fees & inspection fees, 2. Limit
the amount a local jurisdiction can charge for annual registrations, 3.
Require inspections to be conducted when fees are assessed, and
4. Allow owners to “opt” out of the inspection process with qualifying
documentation. In addition to this, IAA constantly monitors legislation
that may affect our membership in any way.
“We are protecting the interest of our owners and residents by providing
a unified voice at the Statehouse on a consistent basis,” Paciorek said.
Young Professionals in Multifamily
Gavin Greene, Regional Property Supervisor with Flaherty & Collins
Properties chairs the Young Professionals in Multifamily (YPM)
Committee. He has been in the multifamily industry for a total of eight
years and was inspired to get involved with IAA by Jill Meals Herron,
Vice President of Property Management for Flaherty & Collins. Greene
served as the emcee for the 2013 trade show floor and was an
ambassador for two convention speakers.
The YPM Committees goals are to connect Young Professionals in
the industry. The committee helps bring new ideas to the table and
helps establish relationships between companies. Greene sees one
of the key benefits of volunteering with IAA as networking. “This help
The YPM Committee is working to increase connections and involvement.
Behind the scenes planning by the FUN Committee.
networking events that companies and vendors can attend. These
events allow industry leaders, established vendors, and new IAA
members to interact in a more casual setting. The FUN Committee
also prides its events on picking local charities to support within the
Indianapolis Community donating proceeds from various raffle events.
The FUN committee offers a more casual platform for new industry
members to attend and mingle with various management companies,
vendor service providers, and IAA representatives.
“This network of people can become a core group of individuals you
brainstorm and synergize with regarding industry related topics,”
Weldele said. “As an IAA volunteer, you become a strong advocate for
the programs and events offered by our Association that enhance our
career development within the multifamily industry.”
Membership Committee
Keir Kendal Morris, District Manager for Miller Valentine Group,
co-chairs the Membership Committee. She has been in property
management for 22 years. “I can always remember the number of
years because my 22-year-old daughter was only four months when
I started working at a property I lived at in Virginia Beach,” Morris said.
Morris sought out IAA as soon as she arrived in Indiana in 2012. She
has always been active in apartment association and was a board
member in Virginia Beach and in the DC area for PMA. She is a strong
supporter of our associations, for the networking and educational
benefits that she achieves personally and for her portfolio. Last year
she chaired the FUN Committee.
Whether on the committee, or not, Morris is always encouraging
industry professionals to be involved with the IAA and once they join
she wants to assist them in getting involved and meeting people. “I
love that IAA is hosting the Membership Orientations and encourage
all new members to participate, or even not so new members that
Continued on the next page
www.iaaonline.net
January/February 2014 INSites 15
A NETWORK OF VOLUNTEERS
Continued from the previous page
haven’t gotten involved yet,” she said. “It is particularly important that
we look out for our associate members who contribute time and money
to IAA, and make sure they feel like they are getting something back in
return. Those of us on
the management side
need to sometimes be
a little more sensitive
of this and make time
for our associates. In
addition, if we have a
new member from the
a property we need to
make the effort to make
them feel welcome
The 2013 Holiday FUN Meeting.
and find out what their
passion is and steer them to those committees. It is the same with
anything you get involved in, you get back what you put into it. I hope
that our committee can assist members with that. My goal is to focus
on this in 2014.”
Morris points out that
among the benefits
of being involved are
the relationships you
form can help you do
your job better. “It is
important to see what
your options are with
products and services
and look for ways to
save your company
Members help raise money for SAL through the
money, or find someone
Cornhole Tournament.
that may provide you
with better service. Also, you are always learning something new and
staying on top of the latest trends in the industry. If you think that
you know it all in property management, you are sadly mistaken. This
industry is constantly growing and changing and we have to continue
to learn and grow with it.”
The Membership Committee benefits all of IAA by maintaining the
strength and number of members involved with IAA to ensure the
association remains relevant and effective. The goal is to bring in
as many new members as possible to bolster the opportunity for all
members to network and have access to additional services.
“Volunteering with IAA is a great opportunity to become better connected
within our industry,” Ott said. “It is also satisfying to volunteer for an
organization that accomplishes so much for the multifamily industry locally.”
SAL Committee
Mollie Wood, CPM chairs the SAL Committee. She is the owner of M
L Ross / M and P Commercial Design and has been in the industry for
38 years. In the past Wood served as IAA as President, Foundation
President and has been on the Executive Committee and the chair of
several committees.
SAL – Sally’s Advanced Leadership Training was created to provide
and enhance advanced leadership training and development for
women in property management. We have established an annual
retreat for first year participants and alumni. Part of presenting this
advanced educational offering is through our annual fund raising
efforts. The committee’s role is to help support and develop current
and future leaders within the industry.
“I have always believed you have to give back to the industry you
are in,” she said. “Volunteering allows you to easily keep your finger
on the pulse of current and long term issues involving our industry.
Volunteering gives members the additional advantage of knowing more
people on an individual level, industry wide, for an unlimited valuable
source of property management and vendor contacts.
Thank you to all IAA volunteers. The breadth of experience that
committee chairs and committee members bring to the table helps
ensure that IAA continues to educate, advocate and communicate
inside and outside the multifamily industry.
Hannah Ott, Senior Managing Director of Tikijian Associates also
co-chairs the Membership Committee. She began her career as a
commercial real estate broker in 2001 in South Florida where she sold
multifamily and other commercial properties and since that time has
been involved in multifamily brokerage and advisory.
“We are very fortunate that Indiana has one of the largest state
apartment associations in the country. IAA offers strong legislative
involvement and numerous education opportunities inspire me to be
involved in their efforts,” Ott said. This is her fourth year serving on the
Membership Committee.
Members of the 2014 SAL Committee are preparing for this year’s program.
The committee seeks to retain existing members and recruit new
members to IAA by clearly communicating the benefits and services
available to IAA members. Educating potential members how IAA
membership can benefit them is our main goal. Typically when a
potential member understands all that IAA membership offers, joining
the Association is a natural next step.
16 INSites January/February 2014
www.iaaonline.net
Member Profile:
MyPrivatePolice.com
Have you been a victim of crime? If not, then it’s not a question of if – but when,” says Chief
Ken Heiny of Security • Watch • Alert • Team (MyPrivatePolice.com).
Member
News
His team consists of professional off-duty active and former law enforcement officers, U.S.
government agents, U.S. military police and private security personnel. All officers are
bonded, armed, licensed by the State of Indiana and registered with the U.S. government. The
company anticipates hiring 100 private police officers within the next 24 months with the international headquarters
located in Carmel, Indiana.
Ken Heiny, Chief Operations Officer
When did you establish your business?
We started the business around September 2012, and it went active in January 2013.
What is driving the growth of your business?
Technology has to be the driving source. That credit goes to Captain Art Small and his sales team. We have cameras that capture anything that happens in
an area and are strategically placed for best results.
What is your career background?
I was a member of the Hamilton County Sheriff’s Office for 22 years; I am currently a reserve police officer. I run the Operations of Security Watch
Alert Team.
How do you recruit new team members? What skills and backgrounds do you look for?
The sales end is handled by Captain Small; once he finds someone that fits we sit down and discuss their qualifications. I prefer to utilize police officers on
the ground for their experience in dealing with just about any incident that may occur. Their professionalism and training is what keeps us safe. Not any
police officer is a good fit, so we try to make sure whomever we
bring on will add to our goal of keeping the neighborhood safe.
How has the need for your services changed in recent years?
Over the years police agencies have faced budget cuts
and sometimes a cut results in removing officers from our
neighborhoods. The down side is now we have to find the right
fit, and pay an officer to pick up where our police agencies may
not have man power.
What are some of the most common issues you deal with?
Signing a contract! Vandalism, trespassing, disturbances – loud
music, talking loudly and parking.
How do you feel your presence changes the atmosphere in an
apartment community?
I have to feel we are making a difference. We are giving a
community peace of mind and professionalism-- whether it
is cars parked on properties with cameras inside giving a 360
degree look, hanging cameras at intersections, or putting an
officer on the ground. All of this does make a difference.
What are the most important added values you bring to the
multifamily community?
I lived in an apartment while on the Sheriff’s Department and
I took on helping the complex by driving through as often
as I could and responding when I was available to help. Our
handpicked officers give this added value to help our company
move ahead.
How are you a partner with local law enforcement?
Simply stated this is why we utilize police officers where we
can. I follow up with a department if circumstances require. I
would like to think that with my background it gives me a leg
up when it comes to working with police agencies.
www.iaaonline.net
January/February 2014 INSites 17
Legislative Successes: Bills that
Passed and Bills that Didn’t Pass
Legislative
The General Assembly recently adjourned Sine Die
and IAA is proud to report our top legislative priority
was passed. We were successful in amending various
bills and stopped legislation that would have been
harmful to the industry. As the only voice dedicated to
fighting for the multifamily industry at the Statehouse
each day, IAA handled more than its fair share of issues this session and we don’t
anticipate the pace slowing down anytime soon. In fact it took just five days after
session ended for IAA President Lynne Petersen to receive the first phone call
from a member who said their State Representative already has plans to introduce
legislation that would be harmful to the industry next session.
Update
From discussion on new public safety fees to landlord-tenant issues and attempts
to mandate building code issues at the Statehouse there is never a shortage of
conversation between legislators and staff. Thankfully there are members of the
General Assembly who recognize the importance of the industry and are willing
to listen to IAA’s positions on legislation. We will be working to thank those
who supported the industry during the upcoming election through PAC support
because without them this recap would look a lot different.
Below are brief summaries of several bills of interest to the industry. Please don’t
hesitate to reach out to IAA staff with questions. A full wrap-up was sent via
e-mail after session concluded and we would be happy to send it to any members
who did not receive it.
Local Registration and Inspection Programs
House Enrolled Act 1403 was IAA’s top legislative priority and despite strong
opposition from the Indiana Association of Cities and Towns as well as several
municipalities, the legislation received bi-partisan support in both Chambers. A
big thank you goes to Representative Jud McMillin (R-Brookville) who authored
the legislation and spent hours working on the issue as well as to Senator Travis
Holdman (R-Markle) who has been involved in the issue since 2011. Also a big
thank you goes to members who took time to talk with legislators and urge their
support on the bill.
Below are highlights of the legislation but for IAA it was as much about
addressing the existing programs as it was about trying to stop these types of
programs from spreading to other municipalities. The current moratorium on
new fees for registration and inspection programs expires in just a few months
and we are certain new municipalities would have taken full advantage of the
freedom to charge whatever amount they determined. By having the legislation
limit the registration fee to $5 per property annually it not only provides statewide
consistency but also removes the revenue stream and new registration programs
should only spread to areas where municipalities are genuinely interested in
maintaining a database of property owners. On the inspection side, it allows local
programs to exist as they do today but provides an opt-out provision for those
professionally managed properties who can provide a valid third-party inspection
report to the municipality annually (except for HUD REAC inspections which are
to be valid for up to three years). The argument was that if a property is already
undergoing another similar inspection they should not be forced into a local
municipality’s inspection program which requires an annual fee, but not typically
an annual inspection. Utilizing the opt-out provision is a choice, and as such a
municipality will not likely be able to determine how many properties may choose
to utilize it should they contemplate a new inspection program for the purpose of
subsidizing other aspects of their budgets (i.e. funding a disproportionate share of
the codes department).
What the Legislation Does:
• Exempts West Lafayette and Bloomington existing programs.
• Inspection Programs: Provides an opt-out provision for those rental unit
communities that provide a third-party inspection report from a government
agency (such as HUD), a financial institution, insurance company, registered
architect, professional engineer, or a person approved by a municipality. The
report must be submitted to the municipality annually (except for HUD REAC
18 INSites January/February 2014
inspections which are valid for up to 36 months). Properties with passing reports
will not be subject local inspection program fees or inspections unless the
municipality has reason to believe there are code violations. No charge can be
imposed for those inspections, only penalties for violations that are found after
reasonable notice and time has been given for the violation to be cured.
egistration Fees: Allows for an annual $5 fee to be charged per property (not per unit).
•R
•P
rohibits programs from requiring owners or landlords to participate in a
government class prior to leasing a unit.
•P
rohibits municipalities from requiring more than one rental permit per property
and prohibits fees for permits.
• Tightens existing language requiring fees collected exclusively for a rental unit or
rental unit community be maintained in a special fund dedicated to reimbursing
the costs incurred by the municipality relating to the fee.
• Awards reasonable costs and attorney fees for a person who successfully defends
against a nuisance action.
Police Run Fee
Senate Bill 313 which was authored by Mike Young (R-Indianapolis) would have
allowed Marion County to adopt up to a $100 fee for each police run that resulted in a
police report after five police reports on a property were generated during a calendar
year. IAA was strongly opposed to this fee and in the Senate Local Government
Committee the text of the bill was replaced with language urging the issue to be
studied during the interim. The interim study committee language was not heard in
the House although it could still be assigned to a study committee if the Legislative
Council wishes to do so. The police user fee language did not resurface during the
second half but instead there were several amendments filed dealing with public
safety user fees which were not adopted. IAA is closely monitoring the potential for
public safety user fees and will be working to educate legislators on the importance
of using property tax dollars for the funding of basic services.
Methamphetamine Lab Registry
House Enrolled Act 1141 authored by Representative Wendy McNamara
(R-Mount Vernon), creates a methamphetamine lab disclosure on the seller’s
disclosure form and transfers the authority of creating and maintaining a statewide
registry of properties that have been the site of a methamphetamine lab to the
Indiana State Police (ISP). Language enabling such a registry initially passed in
2007 and at that time IAA successfully lobbied for special treatment for rental
units. This session ISP requested the existing rental language be removed and
advocated that all properties should be treated equal, meaning all sites would
immediately be placed on a statewide registry where they would remain for up to
90 days after a certificate of decontamination had been submitted. IAA was able
to successfully lobby that all properties be given 180 days to submit a certificate
of decontamination before being subject to the registry.
Providing Alcohol to Minors
Senate Enrolled Act 236 authored by Mike Young (R-Indianapolis), originally
included in Senate Bill 28 and amended into Senate Bill 236 during the final day
of session, targets those who provide alcohol to minors, commonly referred to
as social hosting. IAA had concerns with potential implications for the rental
property owners and was able to get an amendment to provide clarification. The
amendment that IAA successfully lobbied removed the term “recklessly” to raise
the burden of proof.
Property Tax Appeal Limitations
House Enrolled Act 1266 authored by Dan Leonard (R-Huntington), was
amended to include language requiring that a petition to correct error must be filed
within three years after the taxes were first due. The language is in response to a
Tax Court decision which ruled the assumed three-year limit on taxpayer petitions
to correct property tax errors has not been in effect since 2000. IAA successfully
worked with legislators on the language when it was included in Senate Enrolled
Act 367 to ensure those currently in the appeals process were not impacted.
Continued on page 26
www.iaaonline.net
april
SAL Cornhole
Tournament
The 4th Annual Cornhole
Tournament will be at
CORT Furniture! You can
register a team or a group
of spectators for the event!
The Cornhole Tournament
raises money for SAL –
Advanced
Leadership,
which was created in
memory of Sally Lentz-Crouse, a leader in
the multifamily housing industry and provides
members with an evening of networking, Cornhole,
live music, food, and drink.
Event Date: April 10
Time: 5:30 p.m.- 8:30 p.m.
Location: CORT Furniture, Indianapolis.
(Come rain or shine. We’ll be inside!)
Cost: $50 per player
Spectators wanted! For $25 you can cheer for your
favorite players and enjoy the music, food and drinks!
8
CAM E – Marketing & CAM I Research
9
CFC/EPA
10SAL Cornhole
10Electric Review /AC Review
12-13
CAMT – Electrical
15
CAM F – Property Maintenance for Managers
15-17
CAMT – HVAC
17
New Member Orientation
22
CAM G – Risk Management
23Maintenance Mania
23-24HCCP 29
Bringing Out the Best in You
9am – 3:30pm
8am – 3pm
4pm – 8pm
9am – 4pm
9am – 4:00pm
9am – 3:30pm
9am – 4pm
3:30pm – 5pm
9am – 3:30pm
8am – 5pm
9am – 5pm
9am – 12pm
Upcoming
Events
Sign up online to
register for all
may
events and
1Pool Review Class
6
CAM H – Financial Management
7-8
CAMT – Appliances
8Model Bus Tour
13-14
CAPS
15
Leasing Operations
20-21
CAPS
9am – 12pm
9am – 3:30pm
9am – 4pm
9am – 3pm
9am – 4pm
9am – 12pm
9am – 4pm
classes at
our website:
events.iaaonline.net
Register at iaaonline.net
www.iaaonline.net
January/February 2014 INSites 19
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Deering Cleaners
Deering Cleaners Downtown
is a high quality and serv
ice oriented
company primarily serving resi
dents in Downtown Indianapolis
, as well
as the Northside including port
ions of Carmel and Noblesville.
We also
offer home and office delivery
and have recently launched a
new service
called BizzieBox. This service
is ideal for multi-family and
is a great
free amenity. The BizzieBox
is a set of high quality lockers
with unique
technology built in. The cust
omer simply places a bag in
any available
locker and then locks it after
entering a personal 4-digit pin.
Our driver
then picks up the order, the cust
omer receives a text that thei
r order is
in process, receives photos of
the items that we received for
cleaning ,
and then receives a text the
following day when the clea
ned items are
returned to a locker. That text
reminds them of their pin and
tells them
which locker their items hav
e been placed in. Again, it is
a great free
amenity and really increase
s convenience for residents
providing them
with a 24/7 dry cleaning and
laundry service. We look forw
ard to serving
many communities in Indiana
polis in the coming months.
Please contact
Greg at 317-590-6334 for mor
e information or to get started.
www.iaaonline.net
These Lunches Pack Power!
IAA kicked off the year with the first Power Lunch on January 14.
Members enjoyed time for industry networking leading up to the
nationally recognized speaker Tami Siewruk who spoke on trends
in the multifamily industry.
Members network before the speaker during the first of three Power
Lunches for 2014.
Sponsored by:
Siewruk has held leasing, marketing, management, and business
development positions up to and including vice president of
property management and maintains a career-long passion for
staying connected to the day-to-day challenges faced by apartment
professionals at every level, and for connecting them with the
resources they need to succeed!
Her focus on trends was a hit with Branden Daily, Property Manager with Buckingham Management, LLC who said, “The
trends the speaker shared seem almost futuristic. It’s very cool that they are today’s reality and are being incorporated into our communities.”
Keith Cole, Principal at mitsch DESIGN also found value in the presentation. “I was extremely impressed with Tami and am definitely taking away great
information that will enrich the projects we design for our multifamily clients,” said Cole.
Look for a review of the March 19 Power Lunch with generational diversity expert Scott Zimmer in the next issue of INSites and
mark your calendar for the third Power Lunch in August. The Power Lunch is sponsored by Republic Services, Sullivan Commercial
Supply and IPL.
Next Power Lunch – August 13, 2014 with Featured Speaker Jeff Saturday
Jeff Saturday has traveled a unique road to Pro-Bowl/All-Pro success in the National Football League. His combination of
leadership and teamwork has built a winning framework for the Indianapolis Colts and Green Bay Packers resulting in a Super
Bowl win and many personal awards.
Jeff ended his NFL career with a one-day contract to retire as an Indianapolis Colt. Upon retirement, he joined ESPN as an NFL
analyst. Jeff and Karen Saturday reside in Carmel, IN with their three children: Jeffrey Douglas, Savannah Faith and Joshua Bryant.
www.iaaonline.net
Jeff Saturday, Super Bowl XLI Champion,
2005, 2006 and 2007 Pro-Bowl selectee,
2005, 2006 and 2007 All-Pro selectee.
January/February 2014 INSites 21
The Shift Is on From Home Buying to Home
Renting
Digested From “It’s a Landlord’s World Now”
Housing Wire (01/20/14) Panchuk, Kerri Ann
The Securitization Weekly Overview from Bank
of America-Merrill Lynch is projecting a shift
away from single-family home purchases to a
rental housing market in the months to come. The
forecast follows a recent Housing Wire report
that more younger Americans are expected to
flood the multifamily housing market after spending years in their parents’
homes or sharing apartments with roommates. The general consensus
is this younger demographic lacks the momentum to make the leap into
homeownership due to two factors: job constraints and a general inability to
obtain a mortgage. Joint researchers Chris Flanagan and Justin Borst write:
“The December housing starts report provided some confirmation of the
theme we discussed last week, which was that it appears as if a structural
shift away from getting a mortgage and buying a single-family home to
just being a renter is underway.” They note a transition is expected to
subdue the possibility of dramatic changes in the single-family mortgagebacked securities (MBS) market -- a shift that should “work to keep supply
of single-family MBS at what may be surprisingly low levels well into
the future.” Flanagan and Borst further note that this shift likely gives the
Federal Reserve sufficient cover to taper its MBS purchases without much
impact on mortgage rates. That is because gross supply of MBS may be
shrinking more quickly than the central bank plans to taper. - See more at:
http://www.naahq.org/read/industry-insider/01-28-2014#701434
National
Focus
Orlando Tops Nation in Declining Vacancy Rates, Report Finds
Digested From “Orlando Tops Nation in Declining Vacancy Rates,
Report Finds”
Orlando Sentinel (FL) (01/22/14) Shanklin, Mary
During the third quarter of 2013, Orlando-area building owners saw
vacancies drop and monthly rental rates rise for apartments, offices, and
retail space more than in any other major U.S. metro area year over year.
That is according to a survey of 80 cities released this past week by Coldwell
Banker Commercial NRT. Additionally, the four-county Orlando region
was the only area that placed in the top 10 for improved vacancies in each
of the three property sectors. Researchers say Orlando’s commercial real
estate markets appear to be heading back to more traditional levels following
the economic downturn that began in 2007. Coldwell Banker Commercial
reported that office vacancies overall in Metro Orlando dropped from 19.2
percent in the third quarter of 2012 to 18.2 percent last year; apartment
vacancies slid from 6 percent to 5.1 percent; and retail vacancies decreased
from 14 percent to 12.7 percent. The average monthly rental rates in the
metro area were: $21.43 a square foot for office space, up from $21.03 in
the third quarter of 2012; $925 for apartments, up from $897; and $17.66 a
square foot for retail, an increase from $17.35. Continued improvement in
2014 and beyond looks promising due to the planned opening of an 18,000seat stadium for Orlando’s new Major League Soccer franchise and the
new Dr. Phillips Center for the Performing Arts. The next highest-ranking
Florida metro area was Tampa, which placed 20th out of 80 cities. - See
more at: http://www.naahq.org/read/industry-insider/01-28-2014#701434
How Much Did Tulsa Apartment Rents Rise Last Year?
Digested From “Apartment Rents Rise 3.1 Percent in 2013”
Tulsa World (01/23/14) Evatt, Robert
Tulsa-area apartment residents are now paying an average of 3.1 percent
more than at the end of 2012, according to a new CB Richard Ellis/
Oklahoma report. The typical one-bedroom apartment is going for $509
per month -- a $15 increase -- while rents for two-bedroom apartments rose
to $631 or $682 depending on the number of bathrooms -- up $17 and $23,
respectively. All three totals were record highs. The increases come even as
22 INSites January/February 2014
occupancy was 92 percent for the year, unchanged from a year ago. David
Forrest, co-author of the report, was somewhat surprised by the results.
He remarks, “We were a little worried because some of the properties
we saw softened some toward the end of the year.” Despite Tulsa-area
employment growing by 1.5 percent in 2013 compared to 2 percent the
year before, apartment owners and managers remained confident enough
to hike monthly asking rents thanks mainly to wage and job growth. Still,
Tulsa has some of the lowest rents in the nation. In fact, apartmentguide.
com recently named Tulsa the most budget-friendly metro area in the
country for apartment residents. - See more at: http://www.naahq.org/read/
industry-insider/01-28-2014#701434
Austin Apartment Market Not Shaking up National Lists
Digested From “Austin Apartment Market Not Shaking up National Lists”
Austin Business Journal (01/26/14) Buchholz, Jan
According to a new Marcus & Millichap report, the explosive construction
of apartment communities in Austin the last couple of years is not
necessarily a signal that the local market is a top pick for developers or
investors. In fact, Austin slipped three notches in the firm’s latest National
Apartment Index from 15th to 18th place. The index measures economic
and supply and demand variables for the upcoming year. Some of these
factors include employment growth, vacancy rates, construction rates,
and rents. Though job growth should continue to be strong in and around
Austin, some 11,500 rental units will be completed between now and
the end of the year -- nearly twice 2013’s additions. Vacancy rates are
expected to increase, but researchers do not expect that will result in rent
decreases. In fact, Marcus & Millichap estimates that rents in Austin will
increase 4.6 percent to an average of $1,065 per month in 2014 after a 5.7
percent increase last year. Investors are encouraged to turn their attentions
to the north and northeast markets where many opportunities should be
available for repositioning communities. Nationwide, Marcus & Millichap
researchers said the big story of this past year was the stellar performance
of Class B and C apartment communities, which has certainly been the
case in Austin. The report states: “There is the threat of too much new,
high-end supply that could result in ‘price fatigue’ for [residents].” - See
more at: http://www.naahq.org/read/industry-insider/01-28-2014#701434
Top Apartment Sector Challenges for 2014
Digested From “CRE Industry Faces Dramatic Changes in Multifamily
Supply, Financing Environment”
CoStar Group (02/05/14) Heschmeyer, Mark
The U.S. apartment sector continued to see robust growth last year. However,
investors are concerned about looming changes going into 2014, most
notably the impact from rising supply; rising interest rates; and the prospects
of restructuring Fannie Mae and Freddie Mac, the country’s two largest
government-sponsored enterprises. For the nation’s top 54 metro areas, CoStar
Group forecasts over 240,000 new multifamily housing units will be added
this year, followed by a combined nearly 350,000 apartments in 2015 and
2016. Those projections are on top of the more than 200,000 new apartments
developers added between 2012 and last year. Luis Mejia, CoStar’s director of
U.S. research, multifamily, notes that the supply wave is already affecting some
market indicators, including gradual reductions in rental growth and increases in
vacancy. As apartment owners adjusted concessions to entice residents, annual
effective rent growth dipped from 4.9 percent in the first quarter of 2013 to 2.7
percent in October-through-December period. A number of major U.S. markets
will see a significant infusion of new rental apartments. The building permit
data from the U.S. Census Bureau show that Dallas, Houston, Austin, Raleigh,
Charlotte, and Seattle together account for more than 50,000 units authorized
year-to-date as of this past November. Meija concludes, “In other markets with
typically higher development barriers like New York, Los Angeles, and San
Francisco, supply pipelines are quickly filling. In New York alone, permits for
more than 23,000 units were issued year-to date as of November 2013, a more
than 45% increase over the permits issued in the same period in 2012.” - See
more at: http://www.naahq.org/read/industry-insider/02-11-2014#705528
www.iaaonline.net
The Big D Keeps Its Eye on the Other Big D ... Development
Digested From “Nervous Apartment Developers Keep Close Watch on
Demand While They Continue to Build”
Dallas Morning News (TX) (02/06/14) Brown, Steve
Apartment building has surpassed single-family home construction
in Dallas-Fort Worth and many other major markets in the last year.
Developers and economists alike, though, caution that multifamily starts
are not likely to rise as fast in 2014. That is because builders are struggling
with rising production costs and are concerned about continued growth
in resident demand. David Crowe, chief economist for the National
Association of Home Builders, expects nationwide apartment starts to rise
by only about 9 percent this year. “Last year,” he noted, “it was a 24 percent
increase over the previous year. The acceleration rate is beginning to taper.”
Crowe further forecasts that U.S. apartment starts will hit 333,000 this year
-- more than triple what was started in 2009. But that is still below longerterm averages. In North Texas, nearly 25,000 apartments are now under
construction, which was about the same as in the peak production year
before the recession. The lion’s share of the developments are expensive
and urban-style, targeted at young professionals. Apartment developer Guy
Hays, executive managing director of Legacy Partners, said that he is not
backing away from any apartment developments his firm has planned in
Dallas. He concludes, “As you look through the Texas markets, while there
is a fair amount of production, there still is a fair amount of job growth.
Not to be flip, the development side of the business tends to follow the
path of build, build until we get to the one that might be too much and
we all pull back.” - See more at: http://www.naahq.org/read/industryinsider/02-11-2014#705528
Two Ways Minn. Apartment Developers Are Appealing to Dog Lovers
Digested From “Twin Cities Apartment Developers Offer Amenities for Fido”
Minneapolis Star Tribue (Minnesota) (02/07/14) Buchta, Jim; Moore, Janet
Looking to maintain high occupancy levels, more and more apartment
owners in Minnesota’s Twin Cities are courting residents with dogs. One
way developers are attracting dog-owning residents is by rolling out a wide
array of Rover-friendly amenities, everything from indoor potty spots with
“canine turf” to spa-style dog washes with easy-access walk-up ramps.
Other amenities include grooming stations, heated runs, and pet-minded
concierge services. Another way apartment owners and managers are
appealing to these residents is by offering more activities such as doggy
yoga and canine Olympics. Such features were practically unheard of
just a few years ago. Few apartment communities in Minneapolis and St.
Paul permitted dogs. If they did, pet owners were often relegated to a far
section of a building. In addition, a pet deposit and monthly surcharge were
standard, in addition to breed and weight restrictions. That appears to be
changing in a big way locally. As the country’s most-favored pet, over
33 percent of U.S. households have a dog. At the same time, demand for
rental housing has been on the upswing among young professionals and
Baby Boomers -- two dog-loving demographics. Demand for dog-friendly
buildings has also been fueled by an increase in the number of people
who lost their home to foreclosure, but are accustomed to owning pets.
Consequently, dog-friendly perks are a way owners and managers can set
their communities apart in an increasingly competitive market. - See more
at: http://www.naahq.org/read/industry-insider/02-11-2014#705528
Continued from page 6 – ROI Demonstrates the Value of Membership
PAC continues to grow and gets IAA a seat at the table when major policy
is being discussed. While individual contributions to candidates are great and
needed, having a strong industry PAC is imperative for legislative success
and gives us one strong voice. These funds help support officeholders and
candidates who understand our industry and share our business philosophies.
When I started calculating the return on investment for this member, the value
of IAA membership became very apparent. IAA continues to grow strong. We
have reached a record number of 214,000 units. Our successes have come from
www.iaaonline.net
our Board leadership, strength in membership and
speaking as one voice at the legislature.
And as a footnote, the Ball Sate Residential
Property Management students are now reviewing
and updating our homequiz.net website. Those
days are not gone forever.
Continued from page 10 – NAA Conference & Expo
2014 budget season is available to you for free from the
National Apartment Association.
National
Focus
In exchange for your participation this year in the 2014 NAA Survey of Income
& Expenses in Rental Apartment Communities, you will receive free of charge a
copy of detailed market and national economic analysis this fall that will help ensure
valuable, accurate financial and benchmarking information for your company. This
data helps you to compare your community’s performance against that of your peers.
Companies interested in participating should contact Janet Gora at janet@
celassociates.com for the best method of participation. Contact NAA’s David
Edwards, Vice President of Membership and Affiliate Services, at DavidE@
naahq.org or 703-797-0689 with any questions or concerns you may have about
participation.
The 2013 NAA Survey of Income & Expenses in Rental Apartment Communities
featured data accumulated from 207 firms representing 4,526 communities
containing 1,138,056 apartment homes.
NAA Government Affairs Launches New Flagship Publication
Be the first to read the new Apartment Advocate e-newsletter. It merges the AIMS
Update and the HotSheet plus adds new content to give you an insider’s look at
what’s happening in apartment industry advocacy.
The publication:
• Highlights key developments and viewpoints in apartment industry public policy
from multiple sources
• Helps NAA members explore advocacy pathways—take action on issues or get
involved in new, different or more committed ways
If you receive the AIMS Update or the HotSheet, you are already subscribed. If you
wish to subscribe, contact Carole Roper at [email protected].
Continued from page 11 – How State Law Preemption...
Unlike Bloomington’s smoke detector ordinance, Indianapolis’ proposed
ordinance applies to all dwellings – not just residential rental properties –
but the same underlying concerns with state law preemption are present.
Proposal No. 364, 2013 presumably conflicts with state statute because it
disallows certain battery operated smoke detectors that would otherwise
be permitted to meet minimum smoke detector requirements under the
state law. Additionally, Proposal No. 364, 2013 regulates fire safety
requirements in buildings without Commission approval or regard for the
Commission’s fire safety laws in place at the time of construction.
In summary, rental property owners and management companies should
consider whether a local ordinance was properly enacted before spending
large sums of money to achieve compliance with an ordinance that is
in reality unenforceable. Although cities, town and municipalities have
ultimate goals that might be commendable when acting their ordinances,
such as increasing safety and saving lives, local governments must
act within their delegated powers and seek state approval for local
ordinances as needed. Local governments have limited powers for a
number of reasons, including the State Legislature’s desire to achieve
statewide uniformity for certain issues. As can be seen by recent rulings in
Bloomington, the rental property industry cannot blindly trust that local
ordinances are enforceable and should strive to force local governments
to act within their delegated powers.
January/February 2014 INSites 23
Fort Wayne
Southern Indiana
Helping Keep the Community Warm
The Apartment Association of Fort Wayne-NE Indiana (AAFW) gives back to
the community all year through and this season is no exception. The Association
continues its tradition of giving by organizing a clothing drive to benefit local
people in need during these winter months.
2014 Board of Directors
AASI is excited to announce and congratulate the
following individuals who will serve as the Board
of Directors for 2014: Laura Ryan, Edward Rose;
Tim Hentrup, Englert Management Co.; Rick Moore,
Evansville Housing Authority; Brandy Rucker, The
Benchmark Group; Dezarae Sandleben, Interprop
Management Co.; Burgandy Slaughter, Village Green
Management; April Hilton, America First Properties
Members collected over 450 items, including hats, mittens, scarves and gently
used coats. The Fort Wayne Rescue Mission will distribute these items through
The Restoration House for Men and the Charis House for Women & Children.
Each year, the Apartment Association selects a few local non-profit organizations
to assist. Naturally, the Association looks to partner
with organizations that benefit the rental community
in some way.
Summit Celebration Winners Announced!
On February 8, 2014 the following winners were
announced at the Summit Celebration.
Jodie Pearson, New
Generation Management
- Distinguished Service/
Outstanding Volunteer
Lorri Christlieb, Wesley
Park Apartments - Sharon
K. Hauser/Manager of the
Year Up-to-150 Units
Holly Maines, Willows of
Coventry/DEI Communities
- Sharon K. Hauser/Manager
of the Year 150+ Units
• Chris Koepp, Lake Forest Village Apartments Maintenance Technician of the Year
• Norman McCann, Fort Wayne Renaissance Homes
- Maintenance Supervisor of the Year
• Sears Commercial - Associate Member of the Year
• Kim Becker, Island Club Apartments - Leasing
Consultant of the Year • Jodie Pearson, New Generation Management Distinguished Service/Outstanding Volunteer
• Lorri Christlieb, Wesley Park Apartments - Sharon
K. Hauser/Manager of the Year Up-to-150 Units
• Holly Maines, Willows of Coventry/DEI
Communities - Sharon K. Hauser/Manager of the
Year 150+ Units
State
AASI would like to say a special thank you to the 2013 Board of Directors for
their leadership, guidance and work throughout the previous year.
AASI Website
AASI recently rebranded and updated the association website (www.
aasievansville.com). The site currently includes information about AASI,
Membership and a Membership Directory. One of the enhanced features is the
opportunity to view the Membership Directory by Owner/Property Management
Company or by Apartment Community. The Membership Directory also
includes the ability to search the Associate Members of AASI as well. In the
upcoming weeks, a calendar feature will also be added so all meetings, events,
and educational seminars can be posted. This will allow members to quickly find
events they may wish to attend and plan their schedules in advance.
AASI would like to thank Maximum Media Inc. for their work and support
through the design and launch of the updated website.
Social Media Seminar
On April 8th, AASI will host an educational seminar titled “Social Media
Trends in the Apartment Industry.” The seminar will be held at the AASI office
and is being presented by Dana Nelson. Nelson is the Marketing Coordinator
at Signarama Evansville and a founding member of The Evansville Social
Media Club.
The Charis House for Women and Children and the
Restoration House for Men, both run by the Fort
Wayne Rescue Mission, were presented with a check
for $5,000 from fundraising that the Community
Outreach Committee held throughout 2013. AAFW
sends a special thank you to AAFW members who
contributed money and time throughout 2013 for all
of the Community Outreach Committee’s projects.
Terre Haute
The Community Outreach Committee also held a silent
auction with proceeds going to our 2014 charities,
DCIC (DeKalb Community Impact Corporation) and
Genesis Outreach. The Silent Auction raised $5,480
for the charities and will be combined with other
fundraisers throughout the year and awarded at the next
Summit Celebration in February 2015.
Those vendors included: Jim Creasey of Republic Services, Craig Ketner, Ketner
& Sons Electric, Isaac Ford of Wabash Valley Pest Management, Martin Gore
and Tom Handy with Flooring America, Wayne Gore of Big Bob’s Flooring
Outlet, Jay Crapo and staff with Crapo Insurance Agency, Inc., Frank Hoxworth
of Lowe’s Home Improvement, Ernie Riddle and staff of Landlordlocks.com,
The Bugman’s Brooke Taylor and Jessie Wright, Mark Huffman State Farm
Insurance, Kevin Hauptli and Donnie Nesbitt with Disaster Masters and new
member HPF Consulting, LLC., Larry Hopper, Jim Palmer and Derek Fell.
NALP Being Held In Fort Wayne
The AAFW-NEI is excited to have
Kim Hurd, Milhaus Management,
teaching our NAA designation
course, National Apartment Leasing
Professional (NALP). Watch for
our list of NALP candidates in a
forthcoming issue of INSites.
AAFW’s Community Outreach Committee
presented a check for $5,000 to The Charis
House for Women and Children and the
Restoration House for Men, both run by the Fort
Wayne Rescue Mission
www.iaaonline.net
Around the
Recent Education Courses
• March 6: Crime Awareness and
Self-Defense
• March 27: There’s No Place Like
My Homepage
Visit www.aafw.org.
The Terre Haute Country Club provided the perfect setting on February 20, for
the 2014 Vendor Showcase. Twelve associate members provided information on
the goods and services they supply to Regular members of the Apartment Owners
& Managers Association.
Each vendor approached the podium and gave a five minute talk regarding their
company. Each vendor also provided a drawing for a gift. The crowd of 69
enjoyed the drawing for the various gifts donated by the vendors.
The finale included the presentation of two annual awards. Brenda Valle, from
Newlin Johnson was presented the “Regular Member of the Year” award while
Craig Ketner, Ketner & Sons Electric received the “Associate Member of the
Year.” Both winners were thanked for the contribution to the Apartment Owners
& Managers Association.
Continued on the next page
January/February 2014 INSites 25
Continued from the previous page
Tippecanoe
The Tippecanoe Apartment
Association had a slow start with
all the crazy weather that came
with this winter season. However,
we are prepared to make up for it Tippecanoe Apartment Association Board of
with a full year of activities and Directors.
educational sessions. We will be
having a pool seminar, local housing market update, Fair Housing training,
bowling fun night, montly newworking luncheons, a trade show and many
more fun and exciting events and opportunities for members to connect.
Continued from page 18 – Legislative Successes
Municipal Sewer Bills
Senate Enrolled Act 53, authored by Joe Zakas (R-Granger), amends the
statute regarding municipal sewer liens to require notice be given to the owner
not later than 20 days after the time the user fees become 60 days delinquent.
This notice must be sent via first class mail or certified mail with return receipt
requested to the address on file with the county auditor or another address
specified by the owner. The legislation also clarifies that a municipality may
adopt an ordinance regarding municipal sewers for tenant-occupied property
which could remove the lien provision. IAA supported the legislation and
worked with legislators involved to remove language directly referencing a
rental agreement and lease out of concern that these documents would become
public record. IAA members who require tenants to pay municipal sewer bills
directly should contact the utility and confirm they have the proper address for
delinquency notices to be sent.
Private Fire Extinguishing Sources
House Bill 1334, authored by Randy Frye (R-Greensburg), would have
required members currently served by a private fire extinguishing service
(sprinkler system) to provide written notice via hand delivery or verified mail
to the water utility not later than July 1. Future developments with a private
fire extinguishing service would have to provide notice to the water utility
seven days before the proposed installation. The bill also contained language
requiring a water utility to provide advance written notice of the termination to
the local fire department before terminating water service to a building served
by private fire extinguishing resource. IAA had concerns about providing the
notice before July 1 and logistics of how that notice should be conveyed. At
IAA’s request the author decided to pull the bill from further consideration in
the Senate and is working with water utilities to provide notice to the local
fire department before water service is terminated at commercial properties.
Plan Review Changes
House Enrolled Act 1301, authored by Heath VanNatter (R-Kokomo),
includes a number of provisions but of note to IAA members the bill requires
the State Building Commissioner to issue a written interpretation of a building
law or fire safety law not later than 10 business days after the date of receiving
the request. It also allows for a design release to be issued without plan
review if the application is complete and it is not selected for plan review.
The Division of Fire and Building Safety must either issue a design release or
send notice that a plan review will be conducted within 10 business days of
receiving an application. If an application is selected for review the Division
has 20 business days to send notice that the application is approved or denied.
Additionally, it requires the Fire and Building Safety Commission to establish
criteria for certifying the competency of a city, town, or county to perform
plan reviews.
Nursing Facility Moratorium
Senate Bill 173, authored by Pat Miller (R-Indianapolis), the moratorium
language initially required a five year moratorium on the construction of new
nursing homes but that was later changed to two years. The language was also
added in multiple bills throughout session but ultimately the language was
removed from all conference committee reports. Senate Bill 173 ultimately
had technical issues and was not approved. A number of groups were involved
in this issue throughout session and there were many concerns regarding the
precedent it set for future legislation limiting growth in other industries.
26 INSites January/February 2014
www.iaaonline.net
May/June 2014
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TABLE of
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Published bimonthly by the Indiana Apartment Association
15
May/June 2014
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Model Bus Tour
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16
Atmosphere
and Amenities
Catch up on some activities from affiliates
IAA Works on Behalf of Industry
22
Maintenance
Mania
Also INSide...
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Chairman Jerry K. Collins, Flaherty & Collins Properties
Vice Chairman Sandy Carmin, Englert Management Corporation
Secretary Chad Greiwe, Gene B. Glick Company
Treasurer Jordanna Paciorek, Edward Rose & Sons
Past Chairman Adam Van Rooy, Van Rooy Properties
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Don Brunner, Denizen Management
Brian Cranor, Cityscape Residential LLC
John Ehrhardt, The Sterling Group
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Mike Gorman, Edward Rose & Sons
Cindy Green, HI Management
Jon Hicks, Andover Management Corp.
Alex Jackiw, McKinley Properties
Nikki Johnson, CFC, Inc.
Mark Juleen, J C Hart Company
Cindy Koehler, Buckingham Management
Steve Lavery, Herman & Kittle Properties
Jeanne Milan, Samaritan Companies
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Margie Williamson, Pedcor Management
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Lara Smith, Apartment Guide Consumer Source, Inc.
Chris Moore, APCO Supply
From the IAA President....................................................................................................................................6
From the IAA Chairman of the Board.........................................................................................................7
PAC Contributors.................................................................................................................................................8
NAA Chairman Column..................................................................................................................................10
PAC Golf Classic................................................................................................................................................11
Model Bus Tour................................................................................................................................................15
Association News..............................................................................................................................................21
Member News....................................................................................................................................................25
Calendar of Events...........................................................................................................................................27
National Focus...................................................................................................................................................28
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:WPOOF"WBSZtExecutive Director, Apartment Owners and Managers Association of Terre Haute
#FUI8ZBUUtExecutive Director, Apartment Association of Fort Wayne and Northeast Indiana
"NZ1IJMMJQTtExecutive Director, Apartment Association of Southern Indiana
1BVMB$BSFZtExecutive Director, Northern Indiana Apartment Council
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Director of Events & Expositions -BVSFO0/FJMMtMBVSFO!JBBPOMJOFOFU
Accounting & Education Assistant Kristie Fessler tLSJTUJF!JBBPOMJOFOFU
Events & Exposition Assistant .FSFEJUI(BMMJIFStNFSFEJUI!JBBPOMJOFOFU
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POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8910, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management
or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
,16LWHV May/June 2014
www.iaaonline.net
www.iaaonline.net
May/June 2014
,16LWHV
from the
IAA
President
We Must Remind Policy Makers of
Industry’s Positive Economic Impact
An article in Indianapolis Business Journal recently posed
the question of whether apartments are being overbuilt in
Indianapolis, specifically the northern suburbs. The article
presented a synopsis on the need for apartments and then listed
the many developments planned north of Interstate 465.
Lynne Petersen, CAE
IAA President
The article was a little light on the facts that we have been seeing
in our industry news. We know the millennial generation will
make up 24 million households between 2015 and 2025 and as
a result, the number of households in that age group will rise
by 2.7 million in the next decade. Many from the millennial
generation will become apartment renters and they will rent
for a variety of reasons. Some will rent because they have large
student loan debt and some will rent because they witnessed
the housing crisis and are disenchanted with home buying.
When you combine this information with the fact that the
nation’s homeownership rate is currently the lowest it has been
in 50 years, a clear picture emerges. Already, since 2008 4.8
million renter households have been added in the United States
and the local housing market has not kept up with this growth.
I don’t want to speculate on whether we are overbuilding or
not. I will let the experts and the developers who are watching
absorption rates and rent growth make that argument.
,16LWHV May/June 2014
What troubles me from this article is the expressed perception
of our industry by local officials and the facts that are missing
from our industry’s point of view.
One city official stated, “These projects tax our police, our fire
department and our schools.” However, no one mentioned that
Indiana statistics show that only 19 percent of those who live in
apartments have children and 81 percent are single individuals living
alone or with roommates or married couples with no children. They
also failed to mention the fact that apartments pay property taxes at
the two percent tax cap, while single family (with statistically more
children) have their property taxes capped at one percent.
Also while the article talked about building too many
apartments, there was never any consideration given to the
fact that in 2011 new apartment construction contributed $166
million in spending and supported 1,832 new jobs for a total
economic contribution of $365 million dollars to the Indiana
economy. Overall apartments contributed $13.6 billion dollars
to the state economy and supported 325,000 jobs.
The apartment industry is a growing vibrant industry and
people are becoming renters by choice. We need to continue
to remind policy makers of the positive economic impact our
industry has on our state and local communities.
www.iaaonline.net
from the
Getting The Most Out
Of Your IAA Membership
What’s the best way to stay informed and be engaged in
the multifamily community? Take full advantage all that
the Indiana Apartment Association offers. Be proud of your
membership, stay up to date and involved and be sure your
voice it heard.
Whether you’re attending a Power Lunch or a class on Fair
Housing, you’re gaining knowledge, meeting other members
and developing long- term relationships. Growing your
network and learning best practices not only works to your
advantage, but that of your entire company. Every time
an employee attends a class or an event, that employee’s
knowledge of the multifamily industry grows. The potential
for cumulative impact throughout your company is staggering.
Through government relations, education and public relations
IAA works to keep members informed on current news
industry developments and provide effective opportunities
for advertising to a targeted industry audience representing
more than 218,000 units.
IAA is here to represent you and we are taking steps to be
sure you get the most of your membership. Each quarter
IAA holds a new member orientation. These events are not
just for new members but also for new employees. Even if
your company has been a member of IAA for years, any
new employee is encouraged to attend a new member/new
employee orientation to learn more about IAA, get fully
connected in the industry and understand the best ways to
capitalize on membership.
IAA
Chairman of
the Board
Together IAA members are a constructive force working
for the betterment of the multifamily housing industry. By
continuing to work together, we can further increase the
value IAA provides to members; improve the efficiency and
effectiveness of our organization and further strengthen the
multifamily industry.
IAA’s annual Midwest Multifamily Conference is set for
October 15-16, 2014 this year and it’s easily the most
visible opportunity engage with IAA. Companies attend the
Midwest Multifamily Conference because we offer the most
cost-effective way to future-proof your profitability with
world-class education, national and regional exhibitors, idea
sharing, and best practices for everyone from maintenance to
marketing.
Jerry Collins
IAA Chairman of the Board
We’ve heard from company after company that just having
your executive staff attend the conference is not enough.
It’s important to include property managers, maintenance
supervisors, and everyone who contributes to the success of
the company. The 2014 Midwest Multifamily Conference
is by far most cost-effective way to train and develop
everyone in your organization from sales to maintenance to
management. I look forward to seeing you there as we enjoy
a huge trade show with national and regional exhibitors, and
the best networking and special events.
IAA also thrives on the support and volunteer spirit of leaders
from both our regular and associate members. Thanks to
generous sponsors and those who volunteer their time to
enhance services and events in support of IAA, we are able to
help each member develop closer ties and find more ways to
benefit the multifamily industry as a whole.
www.iaaonline.net
May/June 2014
,16LWHV
The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
&2175,%8725/,67
Platinum Investors ($1.50 per unit)
18 Capital Group
3 Point Property Management
Abbey Stombaugh
Arnel, Inc.
Banner Property Management, LLC
Bloomington Housing Authority
Brad Nash
Braden & Associates-Architonics, Inc.
Brookside Properties Inc.
Buckingham Management, LLC
Carr Property Group
CDI, Inc.
Cedarview Management
Chronister Properties
Cityscape Residential, LLC
Coomer Seedling, LLC
Core Redevelopment LLC
Country Squire Apartments
Crestline Property Management
Dominion Realty, Inc.
Edward Rose & Sons
Emmert Property Management
Englert Mgmt Corp.
Feichter, Realtors
Four Seasons Realty
Gene B. Glick Company, Inc.
Given & Spindler Companies
GT Properties
Hawthorne Residential Partners
Heugel Realty, Inc.
Huber Properties
Hudgins & Co.
Indian Village Investments
Jehl Apartments LLC
J C Hart Company
JCap Management
John & Stacy Hayes
JRK Residential Group
Kramer Lumber Company
Lakeside Residences
LI Combs & Sons Management Co.
LRG, LLC
Madisonville-West Properties, Inc.
Maple Crest Realty Corp.
Masterson Properties, LLC
Metro Real Estate
Miller Valentine Group
Neil A. Burd
Newlin-Johnson Co., Inc.
Novogroder Companies Inc
Oxford Gables
PAR Enterprises
Pearl Group Properties
Princeton Enterprises LLC
Realty & Mortgage Co.
Regor, LLC
Riverstone Residential
Robert Hoopingarner
,16LWHV May/June 2014
Samaritan Companies
Shaw Rentals
Sentry Management Services Inc
Sheehan Property Mgmt, Inc.
Tazian Properties
Teakwood Arms
Telzloff LLC
Ten South Management
TGM Associates L.P.
Tom Hoot Rentals
Turtle Creek Management, Inc.
Urbahns Group an Indianapolis Co.
Van Rooy Properties
Westminster Management LLC
Williw Point
Wingate Companies
Zender Family Limited Partnership
Gold Investors ($1.00-$1.49 per unit)
Barrett & Stokely, Inc.
Becovic Management Group of Indiana
Birge & Held Asset Management, llc
Consolidated Property Management
Denizen Management
Flaherty & Collins Properties
GlassRatner Management
Hills Property Management
Mark III Mgmt. Corp.
PMR Companies
The Community Builders, Inc.
Wilkinson Asset Management
Silver Investors ($.50-$.99 per unit)
Andover Management Corp./ In Good Company
James Management Group, LLC
Justus Rental Properties, Inc.
Ken Bonner
Magna Properties, Inc.
Pedcor Management Corporation
Regency Windsor Management Inc.
Bronze Investors (up to $.50 per unit)
June Palms Home Leasing LLC
Meridian Management Corp.
Montford Multifamily
NRP Management, LLC
Pedcor Homes Corp.
PMR Companies
RealAmerica Management, LLC
TWG Management
Booster Club (Associate Member Investors)
A2 Windows & Doors LLC
AC/C Tech
ACI, Inc.
Alert Canine Bed Bug Detection Agency
AmberLeaf Cabinetry
American Lung Association in Indiana
ap Inspections & environmental services
Apex Paving and Excavating, Inc.
Ardizzone Enterprises, Inc.
AT&T Connected Communities
Blakely’s
Carpetbaggers, Inc.
CBRE
CCI Roofing, LLC
Clark Appliance
ComerNowling
CORT
CRG Residential
CSI Signs
Diamond Rentals
Drexel Interiors
ePremium Insurance
Falcon Carpet of Indiana, Inc.
Frye Electric, Inc.
Full Care of Indianapolis
Gold Seal Termite & Pest Control Co.
HFF
ICOR International
Indiana’s Finest Wrecker
Indy Towing Service Inc d/b/a Pro Tow
Jahnke Painting, Inc.
Jetz Service Company, Inc.
Kermans Fine Flooring
Kinder Electric Co, Inc.
Last Chance Wrecker & Sales, Inc.
LeaseHawk
Moen, Inc.
National Tenant Network - Indiana
NWP Services Corporation
PayLease
P/R Mortgage & Investment Corp.
Property Tax Consultants LLC
Quantum Graphix, LLC
Renovia
Restor
Rite Rug Company
Roto Rooter Plumbing, Inc.
RSQ Fire Protection
ShowerStart
Sims-Lohman
T.A. Kaiser Heating & Air, Inc.
The Brickman Group Ltd.
Thermo-Scan Water Leak Detection
Tikijian Associates
University Loft Company
Uzelac & Associates, Inc.
Van Rooy Restoration
VMintegrated
*As of May 31, 2014
www.iaaonline.net
Does Your Lease Have the Midas Touch?
The NAA Click & Lease is a web-based leasing program offered exclusively to
members of the National Apartment Association.
Connect with
NAA
This powerful and easy-to-use leasing program allows an apartment
community to save time and money by speeding up preparation and printing
of legal documents. In addition to providing greater efficiency to the onsite
leasing process, prospective residents may fill out a rental application online,
and property managers may audit and edit entire portfolios of leases with a few
clicks of a mouse.
The lease and accompanying addenda cover every aspect of the rental process
and are reviewed by expert attorneys to ensure legal compliance. The language
of the lease is constantly monitored and modified to reflect new legislation or
jurisprudence. This valuable NAA member benefit is currently available in 46
states as well as the District of Columbia.
Brad Williams
2014 Chairman
Currently, more than 16,000 communities nationwide are enrolled in the
NAA Click & Lease program. The program continues to grow exponentially
each year and is a proven and valuable tool for NAA members. Customers
participating in the program include some of the largest multifamily REITs and
privately held real estate firms in the country. NAA Click & Lease is the most
widely used standardized lease form in the multifamily housing industry. Learn
more today at www.naahq.org/learn/national-lease-program.
Plan Your Apartment Tour Now When Congress Is Home in August
One of the best ways to strengthen the apartment industry’s voice on Capitol Hill is through educating and
building relationships with members of Congress. And one of the easiest ways to do that is by having them
tour one of your members’ apartment communities.
GREAT
service
smart
pricing
ca=ray’s
today.
Make plans now when your members of Congress are in recess from Aug. 2 through Sept. 7.
NAA Government Affairs will provide you with materials such as sample letters and helpful tips. Staff will
be glad to provide you with any other assistance you may need. Resources are available at www.naahq.
org/learn/advocacy/congressional-recess-program-toolkit. If you have any questions, please contact Carole
Roper at [email protected].
Take Advantage of Member-Only Pricing for the 2014 NAA Student Housing Conference &
Exposition REWIND Program
Now for a limited time: Professionals in the student housing industry seeking to enhance their careers and
better prepare for housing the next generation of residents should act now to take advantage of the top-level
insight delivered during the 2014 NAA Student Housing Conference & Exposition, all for just $149!
NAAEI invites you to enjoy actionable intelligence and turnkey solutions perfect for helping you achieve
your personal and professional goals—and earn continuing education credits while you’re at it—with
REWIND’s 11 PowerPoint-synced audio sessions from the 2014 NAA Student Housing Conference &
Exposition (available at http://naa.directionsav.com/sh).
A Mid-Week CEC Opportunity: Webinar Wednesdays
Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium
webinar series in the industry to provide state and local association members with access to industry thought
leaders to discuss innovative ideas, best practices and emerging industry trends. These webinars will give
participants the tools they need to become industry superstars in their own right, and earn continuing
education credits while they’re at it. Register today at www.naahq.org/learn/education/take-a-class-online/
webinar-wednesdays.
10 ,16LWHV May/June 2014
www.iaaonline.net
Herman & Kittle Team Takes First Place
at IAA PAC Golf Classic
Golf
IAA’s Annual Golf Classic was held in Indianapolis this year at Eagle Creek Golf Course. All proceeds of the event benefit the
Indiana Multi Housing Political Action Committee, the legislative arm of the organization. This allows IAA the ability to lobby the
State Legislature on behalf of all members on issues that have a direct impact on the multifamily housing industry. This year’s event
was held on June 12. Thanks to all those who participated and the members and volunteers who made the event a success especially
the major sponsors, Hays & Sons Complete Restoration, Landman Beatty and L B Gray, LLC.
Outing
Free Associate Membership Winner:
Associated Bank
The 2014 Winners were:
First Place - Sponsored by P/R Mortgage
Jeff Kittle, Herman & Kittle Properties, Inc.
Tom Herman, Herman & Kittle Properties, Inc.
Pat O’Conner, Herman & Kittle Properties, Inc.
R.J. Pasquesi, Herman & Kittle Properties, Inc.
Second Place -Sponsored by P/R Mortgage
Rich Hamilton, J C Hart Company, Inc.
Chris Clark, J C Hart Company, Inc.
Johnny Hart, J C Hart Company, Inc.
Mike Kalasmiki, J C Hart Company, Inc.
Third Place - Sponsored by P/R Mortgage
Jason Franklin
Steve Lavery, Herman & Kittle Properties, Inc.
Chris Hall, Renovia
Andrew Rhodes, Eagle Carpet & Tile
Last Place Team - Sponsored by P/R Mortgage
Bob Gray, L B Gray, LLC
Joe Gadient, L B Gray, LLC
Tony Freije, L B Gray, LLC
Alan Englander, JVM Realty Corporation
Longest Drive
Pines Mens: Ravi Kandala, Valet Waste
Pines Womens: Ashley Mattox, Flaherty & Collins Properties
Sycamore Mens: Ray Oldham
Sycamore Womens: Kerrie Boarman, Blakley’s
Closest to the Pin
Pines Mens: Rodney Hartley
Pines Womens: Vicki Vandivier, Merchants Bank of Indiana
Sycamore Mens: Josh Purvis, Watermark Residential
Sycamore Women: Kerrie Boarman, Blakley’s
Longest Putt
Pines Mens : Terry Brenner, Carpetbaggers, Inc.
Sycamore Mens: Bill Chambers, Buckingham Management, LLC
One Spin Now Winners:
Josh Chan of Wells Fargo Bank– iPad Air – Sponsored by One Call Now
Brian Outlaw, Flaherty & Collins Properties – iPad Mini – Sponsored by
GreenWay Waste & Recycling
Dave Wenz, Ardizzone Enterprises – Apple TV – Sponsored by RSQ Fire
Protection
People’s Choice Award:
Pines Course – Pillar Group
Sycamore Course – Landman Beatty/L B Gray, LLC
The popular 50/50 raffle incorporated The
Price is Right theme and was run by the
energetic golf committee. Brett Neil of Neil
Properties/Harbour Pointe won the raffle.
Golfers were set to tee off at noon.
Heading out to the Sycamore and Pines.
LB Gray, LLC was one of two associate
members recognized with the People’s Choice
Award for the game show theme at their hole.
The Thompson Thrift and Watermark
Residential teams.
The Elbert Construction team.
Dave Wells and John Cochran of Cochran
Exteriors.
The T.A. Kaiser Heating & Air, Inc. team.
Continued on the next page
www.iaaonline.net
May/June 2014
,16LWHV Continued from the previous page
Golf
Outing
The LB Gray team.
Golf Committee Chair, Michael Collins of
Flaherty and Collins presented awards.
Victoria Schuman of Hays & Sons, one of the
three major sponsors along with LB Gray LLC
and Landman Beatty.
Thank you sponsors!
Bill Raisor of Corporate Imaging Concepts
and Pierre Bridger of Vibrant Outdoors
managed a concierge cart.
Glidden Professional.
For Rent Media Solutions.
The Flaherty & Collins team.
First place winners, the team from Herman
& Kittle.
Golfers enjoyed the steak dinner and awards
ceremony.
12 ,16LWHV May/June 2014
www.iaaonline.net
Hole Sponsors
Pines Course
CRG Residential
Baumgartner & Company Asphalt Services
Carrsun Furniture Rental
Sims-Lohman
HD Supply
PPG
For Rent
VMintegrated
F.E. Harding Asphalt
Hays & Sons Complete Restoration
Van Rooy Restoration
National Tenant Network - Indiana
Tikijian Associates
Pillar Group
On-Site
CORT
Davey Tree
Holt Construction
Sycamore Course
Flaherty & Collins Properties
Baumgartner & Company Asphalt Services
Renovia
BGI Fitness
CRG Residential
Republic Services
Ray’s Trash
Elbert Construction
www.iaaonline.net
Indianapolis Power & Light
PPG Architectural Coatings
Quantum Graphix
ePremium Insurance
L.B. Gray, LLC, Landman Beatty
Wooden & McLaughlin
CBRE, Inc.
The Sherwin Williams Company
CORT Furniture
L B Gray LLC, Landman Beatty
Beverage Cart Sponsors
Pines Course
Holt Construction
Jetz Service Company
apartments.com
Greenway Waste & Recycling
Carpetbaggers
Sycamore Course
Apartment Guide
Sims-Lohman
BetterNOI - Screening Reports
Ardizzone Enterprises
Valet Waste
Concierge Cart
Pines Course
Apartment Guide
Frye Electric
Sycamore Course
Hays & Sons Complete Restoration
Driving Range
Moen
Mulligans
Appliance Warehouse
TransUnion Screening Reports
Yardsticks
Davey Tree
Guest Cart Services
Maintenance Supply Headquarters
One Spin Now
One Call Now
Greenway Waste & Recycling/
RSQ Fire Protection
Door Prize Sponsors
Travis & Carole Neal
WinSupply
Blakley’s
GreenWay Waste & Recycling
Ray’s Trash
Quantum Graphix
APCO Supply
Wooden & McLaughlin
May/June 2014
,16LWHV 14 ,16LWHV May/June 2014
www.iaaonline.net
New Construction Bus Tour
Slated for September 2
Model
On September 2, 2014 IAA members will head out on another bus tour, this time visiting all new construction. With growing
demand for low-maintenance living, it’s no secret that the Indianapolis area is seeing a building boom. This is your chance to
hop on the bus and see new properties including Watermark on Cumberland and Ironworks.
Bus Tour
If you didn’t make it for the spring
bus tour, you’ll definitely want to
reserve your space for the fall bus
tour as soon as registration opens.
Watch for details coming soon!
In May IAA members visited
eight Indianapolis-area properties
including:
s3OMERSET,AKES
s!SHFORDAT+EYSTONE
s-ONON0LACE
s0ENN
s#AP
s!RTISTRY
s4HE-AXWELL
s3TADIUM,OFTS
www.iaaonline.net
IAA’s Model Bus Tour on May 8.
IAA received a warm welcome at Somerset Lakes.
Keith Cole of Mitsch Design.
Jennifer Spence, Mandy Williams and Michael
Murphy of Sheehan Property Management
checked out Monon Place in Broad Ripple.
Artistry’s urban apartment homes
incorporate creative architecture, modern
features and appreciation for the arts.
Members learned about the unique features of
Stadium Lofts where residents enjoy features like
polished concrete floors and modern cherry kitchens.
May/June 2014
,16LWHV ATMOSPHERE & AMENITIES
The resort atmosphere is evident at Solana at the Crossing in Indianapolis.
Jill St. Claire, Mitsch Design
The main office and lounge at Artistry in Indianapolis
includes vibrant colors and metallic finishes offer a
warm and open feel.
©Daniel Showalter Photography
An open flow adds an inviting feel to shared spaces at
The Boulevard at Oakley in Cincinnati.
The touch screen at Artistry alerts residents to package
or dry cleaning deliveries and shares community
messages.
©Daniel Showalter Photography
The movable screen separates common space areas
and keeps an open flowing floor plan at The Boulevard
at Oakley in Cincinnati.
Tony Frantz Studio
Tony Frantz Studio
One apartment community
in Washington, D.C. is
going beyond the typical
advertising of a community’s
atmosphere and amenities
and touting an adorable
English bulldog who brings a
sense of warm welcome and
community connection. As
reported by the Washington
Post, “Residents too busy for
their own dogs will be able to
pick her up in the lobby, take
Blending indoor and outdoor spaces gives Solana at her upstairs to their apartment
the Crossing a distinct and contemporary feel.
or for a walk, and return her
as they would a library book,
a DVD or bowling shoes.” While Emmy the apartment mascot may raise
eyebrows, this pup, who even has her own Instagram account (2mpup), is
primarily cared for by the property manager in much the way the Butler
University bulldog has a home outside of his celebrity appearances.
We don’t yet know if the sense of home, comfort and community built
by lovable pup will be a growing trend, but we do know that trends are
changing. With homeownership no longer viewed as a risk-free investment,
we’ve seen an increased preference for renting. Individuals want the many
advantages of renting. They want flexibility in a changing job market, but at
16 ,16LWHV May/June 2014
the same time they seek a new level of convenience and amenities provided
by developments in multifamily communities.
OPEN SPACE BEGINS WITH LEASING
In meeting the needs of today’s renters leasing offices are trending toward
an open space area which results in a less formal approach to how the
leasing process develops. Added to the leasing experience are technological
advances like touch screens with three-dimensional tours and the ability
for a more collaborative experience to develop. The leasing process can
comfortably move from the office into a rental unit now. Technology also
plays a role in connecting residents as central television screens share
live information such as Twitter feeds, package delivery notifications and
community messages.
With a more resort-style of leasing the leasing agent wears many hats and
offers concierge services. While still somewhat limited in the Midwest, these
services are growing and tend to include services like coordination of dry
cleaning, scheduling for personal trainers, on site stylists and pet services.
QUALITY FINISHES ADD LUXURY
“With the current urban revival, we’re seeing purposeful residents who
want to embrace the urban lifestyle. They may be just out of school, empty
nesters or retirees, but they want an upscale landing spot,” said Keith Cole,
a principal at Mitsch Design.
www.iaaonline.net
ATMOSPHERE & AMENITIES
Many residents are moving from houses where they
grew accustomed to personalized upgrades and they
demand a higher level of finish in an apartment to
achieve the custom home feel. Upgrades include rich
stained cabinets, extra storage, glass cabinet doors,
granite or quartz counter tops with a contemporary
look and black splash tiles. Hard surface floors are
becoming more common with carpets limited to
bedrooms and wood floors or luxury vinyl wood
plank through the rest of the unit. Contemporary
finishes give a smooth and sleek appearance with
details that provide a dignified experience for those
accustomed to upscale living.
Expectations also include name brand plumbing
features. Premium units may include convenient
touchless faucets or technological treats like a
showerhead with a wireless blue tooth speaker that
lets you stream your personal playlist in the shower.
Textures, both visual and to the touch are becoming
popular through high end fabrics with sheens
and metallic, pearl or reflective surfaces. Woodlook wall coverings that are made of paper and
environmentally friendly are another option that
creates a dramatic textured appearance. Along with
texture, color saturation and vibrant pops of color
help set a desirable invigorating feel.
Still new in the market is a condo-style finish
selection program where residents have options to
add in upgrades with the costs plugged into rent and
amortized through their lease.
SMALLER UNITS LEAD TO
MORE USAGE OF SHARED
SPACE
Smaller units in more urban environments where
space is at a premium are also growing as millennial
consumers want their own space and are willing
to pay a premium to avoid having a roommate.
This is a carryover from student housing trends
where students are no longer sharing rooms or
even bathrooms. In some locations micro units
of 450 square feet or less are popular with busy
professionals such as flight attendants and medical
students. These units create a demand for Murphy
beds and ultra-compact design. With micro units
comes an increase in amenities usage and square
footage allotted to amenities. Common spaces
become a true extension of an individual’s home
leading to community interaction that counters the
mindset of increased technology keeping individuals
sitting behind closed doors.
Bloomberg Business week recently reported on
renters trading size for frills and fueling the U.S.
apartment boom. The article mentions a young
professional who says her rent is higher than she
wants to pay but “it’s worth it for all the amenities
that are included.”
www.iaaonline.net
ENRICHED OPEN SPACES
©Daniel Showalter Photography
Kathy Desautels, Director of Development Services
for Flaherty & Collins definitely sees trends
changing in how space is used and how technology
is incorporated. She points out basic amenities have
been the same forever, but significant enhancements
are being made to traditional amenities.
Open floor plans add to the flow and maximize space
for a variety of amenities. The club area is moving
from a corner to the center of a room with an open
flow. There may be a wireless space where residents
can work, but it’s not boxed into a business center
room. Common areas or zones are be branded such
as a coffee bar and fitness center to create definition
and strengthen community appeal.
The bike repair room at The Boulevard at Oakley in
Cincinnati is an added perk for cycling enthusiasts.
©Daniel Showalter Photography
Such spaces have fewer walls with a trend toward
movable dividers such as curtains or partitions
which allow the space to be transitioned for multiple
uses. Interior spaces that open to the outside or
green walls that bring greenery inside help establish
an exclusive feel. Color change lighting is used to
change the environment. For example, when the
Colts are playing, the lights can shine in blue.
Instead of a tiny gym, communities offer an open
studio space for yoga or Pilates and space to work
with a personal trainer. A fitness on demand area,
where a 70-inch flat screen serves as a workout
kiosk offers customizable fitness programs with
online or touch-screen sign up.
In areas where residents are likely to bike to work
or where cycling is prevalent, easily accessible
indoor bike storage is growing, especially in urban
infill areas. At one property a shared bike shop room
allows a cyclist to set up and work on a bike in a
dedicated space without having to drag it into the
living room. A bike room may be complemented by
the placement of a bike repair vending machine, a
service kiosk offering basic parts, tools and services
for typical repairs as well as cycling-friendly snacks.
Outdoor kitchens and TV screens add a sports bar feel
and expand the use of the pool area.
SPACIOUS OUTDOOR LIVING
Some outdoor spaces are intentionally developed
as family and friend hubs where people can come
together for recreation such as a bocce ball area with
artificial turf or a rock climbing wall.
“There is a lot more attention to outdoor spaces,”
said Linda Gorman, Company Decorator for
Edward Rose & Sons who noted a demand by
residents for the ability to use outside spaces. Even
if a unit has a balcony, residents want a space they
can call home and enjoy the outdoors. As more
outdoor living space is being incorporated in new
properties, even in urban areas, the look is taking on
a resort style. Space is not just used for pool decks,
but to provide a variety of venues that are usable
by residents beyond Indiana’s limited outdoor pool
season. Outdoor kitchens and televisions are popular
ways to bring added value to the pool area. TVs
near an outdoor kitchen or bar area give residents
a home entertainment venue with a sports bar feel.
Continued on the next page
The outdoor space at Stadium Lofts in Indianapolis is a
welcoming place for residents to entertain.
Mike Gorman of Edward Rose & Sons studies plans for a new
property in Fishers with John Houchin. After drawing up the original
plans they decided to incorporate additional outdoor living space.
May/June 2014
,16LWHV ATMOSPHERE & AMENITIES
Continued from the previous page
©Daniel Showalter Photography
Shared spaces can meet a multitude of uses such as this area at Ninety7Fifty on the Park in Orland
Park, Illinois.
New pools include shallow sunning shelves and bubbles or fountains which
lean toward a relaxed resort feel along with cabanas and resort-style deck
furniture. Both hardscapes and landscapes are developed to assert a valuable
aesthetic presence. Depending on the demographic, water parks, wave pools
or lazy rivers may be incorporated.
Jill St. Claire, Mitsch Design
Upper level amenties such as this pool deck at Artistry are popular with residents who enjoy the view
of downtown Indianapolis.
John Carrigan, a CPA who recently lived in Indianapolis at the Cosmopolitan
on the Canal, is the type of resident who seeks out these enhanced spaces.
“The pool area was one of the most attractive parts of the building,”
Carrigan said. “I spent most of last summer at that pool and had a really
great time meeting my neighbors and having friends over to swim and cook
out.” Spacious outdoor kitchens give residents like Carrigan this valuable
extension to their private space for entertaining.
Private fine dining is another extension of the individual rental unit that is
moving to public space or shared space along with wine lockers and tasting
rooms that provide an exclusive touch. Theater-style rooms or projection
screens are another part of the push to bring the big screen out into a shared
space and enhance to community feel. In urban settings, amenities are
moving to upper floors where all residents can enjoy the upper level views.
These are but some of the trends developing in Indianapolis and beyond.
With the Midwest Multifamily Conference around the corner on October
15-16, you’ll have an opportunity to connect with professionals throughout
the industry and learn more about where multifamily is headed.
18 ,16LWHV May/June 2014
www.iaaonline.net
Apartment Association of
Fort Wayne
May & June Breakfast Connection Recap!
AAFW members learned about Fort Wayne Trails with Lori Rose, Executive
Director of Fort Wayne Trails and the Fort Wayne Parks & Recreation Department
with Natalie Eggeman, Public Information Officer at the May Breakfast
Connection Meeting.
Lottery Ticket Winners from the June Breakfast
Connection.
Pony rides at the AAFW Carnival.
Donations collected for Dekalb Community Impact
Corporation’s “Covered with Love” program.
AAFW’s carnival offered fun for kids and adults.
www.iaaonline.net
The network of trails in Fort Wayne
consists of 68 miles of multi-use trails
in the Greater Fort Wayne Area and it
includes 50 miles of interconnected trails.
These trails provide recreation, health
and fitness and active transportation
opportunities for residents and visitors
alike! The trails see nearly 50,000
trail users a month during the summer
months. Members also learned about
the Fort Wayne Parks & Recreation
Department. There are 86 different
parks in Fort Wayne with the largest
being Franke Park. The first park was
established in 1863 and was the Old
Fort Park. Fort Wayne Parks offer a
BMX Track, Skateboard Park and also a
Pawster Park Pooch Playground!
At the June Breakfast Connection
members brainstormed new ideas for
Resident and Employee Appreciation
& Activities while networking! Topics
were: Activities for small Children
or Teens; Senior Activities; Pool &
Summer Parties; Family Fun; Adult Fit
& Fun; Pet Paradise; Holiday Parties and
Staff Appreciation. The best ideas were
voted on electronically at the meeting!
Members had great ideas that they could
take back to their property or business
and implement right away!
Petting Zoo + Clowns + Prizes + Junk
Food = Successful Carnival!
The AAFW hosted a family friendly
carnival on Sunday, May 18th at Shoaff
Park in Fort Wayne for AAFW members
and their guests. From the lollipop tree,
petting zoo, pony rides, duck pond to the
bean bag toss, and caricatures, members
and their guests were treated to an ‘ole
fashioned carnival! The kids went home
with their faces painted, lots of prizes and
maybe even a bellyache from all of the
snacks! In addition, members donated
$75 and 127 stuffed animals along with 9
blankets as their “price of admission.” All of
the donated items will be given to DCIC –
Dekalb Community Impact Corporation’s
“Covered with Love” program.
2014 Education – Fall Schedule
The AAFW Education Committee
recently met to plan the fall education
classes. Members will receive their
Education Connection booklet in August
with all the details, but to give you a
sneak peek the topics will be:
September: Preserving the Scene; Organizing
your Life, Office & Maintenance
Truck
October: Fair Housing; Get Wired with HandsOn Electrical
November: OSHA Safety & Risk Management;
Maintenance Shortcuts for Office
Staff – Common Tips & Fixes
Around the
State
Apartment
Owners & Managers
Association of Terre Haute,
Inc.
The June 12, 2014 Board Meeting
was attended by all members.
Everyone was anxious to discuss the
2nd Annual Cornhole tournament
planned for September18, 2014.
This tournament raises money for
the local “Protect the Precious”
organization that gives free smoke
Apartment Owners & Managers Association of detectors to any person or family
Terre Haute, Inc. Board of Directors.
that needs one. This year the
committee leading the tournament
is comprised of Dee Ann Boyd, volunteer to the Executive Director; Melissa
Wrightsman
from
Keymark
Property
Management
and
Amanda Corey from Heritage
Trails.
The June 19, 2014 Regular
Membership meeting included an
informative crime watch program.
Vigo County Deputy and Drug
Task Force Member Jim Palmer
explained the precursors to watch
Vigo County Deputy and Drug Task Force Member for when an owner or manager
Jim Palmer demonstrated what products are used to suspects a meth lab. Palmer
make meth and how it is cooked in order to educate brought all the ingredients that
members on what to watch out for as they visit their are used to manufacture meth and
properties.
demonstrated how the ingredients
are “cooked.” Many members had questions for Deputy Palmer as became
educated on what to look for when they visit units in their communities or
portfolios. Palmer is also an Associate Member. He is one of three owners of
HPF, LLC., a company that offers in depth criminal reports to apartment owners
and managers.
Apartment Association of
Southern Indiana
The Apartment Association of Southern Indiana,
together with Keep Evansville Beautiful will
host their 10th annual golf outing on August 20,
2014. This great day of fun and relaxation will
take place at Eagle Valley Golf Course. For more
information and to register, call 812473-0917 or
email [email protected].
May/June 2014
,16LWHV IAA Works on Behalf of Industry
Government
Affairs
As the only statewide organization dedicated to
representing the views of multifamily housing,
IAA is always working to advocate on behalf of the
industry with both local and state elected officials.
The below list of recent proposals considered by local
municipalities is further evidence that the industry
continues to be targeted. As such, it is imperative
members stay up to speed on proposals by reviewing
updates in the weekly Insider e-mail newsletter and
get involved when ‘Call to Action’ alerts are sent.
Update
If you are not receiving Insider, have questions regarding the below or hear of
a proposal impacting the industry in your area, please contact Gretchen White
([email protected]).
State Issues
Rental Registration and Inspection Legislation Update: IAA is aware that Lafayette,
Bloomington and Goshen programs are exempt from registration, inspection and
permitting provisions included in the legislation. Members should contact IAA
immediately if other municipalities claim to be exempt.
Statewide Meth Lab Registry Active: Check registry to confirm accuracy of this
database. Units can be added to the online statewide meth registry after 180 days have
passed since the seizure of the lab by law enforcement but must be removed within
90 days of receiving a certificate of decontamination. The newly created registry goes
back to 2007 and can be viewed by visiting www.in.gov/meth.
Statewide Building Code: New statewide building, mechanical, fire, and fuel gas
codes are expected to be effective December 1. IAA successfully defeated attempts to
mandate carbon monoxide detectors and individual floor valves for sprinkler systems
in high rise buildings.
Interim Study Committees: IAA will be monitoring various tax issues and committees as
legislators may use hearings as a way to discuss any topic of interest.
Local Issues
Beech Grove
The Council, with support of the Mayor, rewrote nuisance code and now requires
property owners to be responsible for all noises and all disagreeable or obnoxious
odors and stenches.
Status: Adopted
Council is currently considering a fair housing ordinance which updates the existing
municipal code to add language under the definition of family to include those regardless of
perceived sexual orientation, gender identity or marital status.
Status: Eligible for final approval by the Council.
Carmel
Considering a proposal to create a storm water user fee for all classes of property.
Initially the proposal would have charged multifamily a $4.95 per unit monthly fee
but IAA cautioned the Utilities Committee that their approach was not legal and
the proposal has since been amended to treat multifamily as commercial property.
Municipalities typically treat multifamily as commercial properties with regard to this
user fee which measures impervious surface areas before applying a formula to ensure
each property pays their fair share.
Status: Adopted, awaiting Mayor’s signature.
Noise Ordinance proposal changes volume of noise, construction hours, fireworks and
other items.
Status: Construction hours were amended in the Utility Committee to be 7am-9pm as
opposed to the existing 6am-10pm hours.
Evansville
Very concerning ordinance, both from a property owner and resident perspective, was
adopted on June 9 by a vote of 5-4. Among other things, the ordinance creates 27 new
nuisances which include minor code violations such as loud music or fireworks and
each offense carries either one or two strikes against a resident; requires the property
20 ,16LWHV May/June 2014
to conduct joint investigations alongside the Police Department and if they believe a
violation occurred the property must then submit an abatement plan or be forced to
evict the resident; after three strikes have accumulated against a resident within a year
the Police can force the property to evict the resident, which must begin proceedings
within 10 days; and a resident evicted under the ordinance cannot rent property from
the same management company within the City for a period of one year.
Status: IAA is asking area properties to closely monitor enforcement actions taken
under this new language and could potentially create a disparate impact.
There is an introduced ordinance which would replace the existing lead code within
Evansville. The new proposal includes a number of items, some of which include:
changes a number of definitions, including the definition of an Elevated Blood Lead
Level which would become 5μg/dL (existing state regulations consider it 10 μg/dL)
as well as the definition of lead-based paint which would differ from existing state and
federal regulations; allows the Health Officer to use their discretion to order people
to vacate premises until after lead source hazards are corrected; expands existing
language allowing the Health Department the ability to enter property to test for lead;
and appears to allow citations to be written for enforcement of the Renovation, Repair
and Painting Program which is controlled by the U.S. EPA.
Status: IAA has raised concerns with the proposal and the A.S.D. committee postponed
taking action. It could be reconsidered at a future date and IAA along with AASI will
continue to monitor council actions.
The Council has introduced a Fair Housing ordinance to amend the definition of family
to include families regardless of actual or perceived sexual orientation, gender identity
or marital status of its members.
Status: Awaiting consideration by the A.S.D. Committee.
Hammond
City is challenging recent rental registration and inspection legislation by asking
the court for a declaratory judgment on whether or not their registration program
is considered exempt under House Enrolled Act 1403 on the basis that they had an
inspection ordinance that was created in 1961.
Status: IAA has hired outside legal counsel and does not believe the legislation exempts
their registration program.
Highland
Adopted a proposal to increase the storm water sewer fee by roughly 8% during each
of the next three years. The proposal stems from a rate study conducted to evaluate
needs for the next five years.
Status: The Town Council adopted the increase and is effective August 1.
Indianapolis
The Rules Committee recently discussed a Source of Income ordinance which sought
to make source of income a protected class. This would essentially mean properties
within Indianapolis could not turn away applicants solely because they were a
participant in the Section 8 voucher program. IAA is strongly opposed to mandating
the participation of an otherwise voluntary federal program and believes it is a private
business decision as to whether or not property owners choose to participate.
Status: The proposal was defeated but the Council has since sent the issue back to
committee for reconsideration.
Council Rules Committee considering a proposed ordinance to establish a Landlord
Registration Program with an annual $5 per property fee, 30-day grace period for
properties who forget to register and distribution of a Renters FAQ (previously titled
Bill of Rights). IAA supports the basic registry and while a variety of initial concerns
have been addressed, IAA remains opposed to disseminating information regarding
resident rights which may conflict with individual agreements and is to be created by
the Department of Code Enforcement.
Status: IAA continues to work with Council members on the Renter FAQ portion and
the Committee is expected to vote on the proposal in the near future.
Property received citation for not displaying “no smoking” signs around entry doors.
Status: IAA intervened, contending apartment communities are not “public places”
and the fines were rescinded.
Continued on page 27
www.iaaonline.net
IAA’s Role in NAA Regions
Association
Your membership in the Indiana Apartment Association doesn’t stop at
the Indiana border. As a member of IAA, you are a member of NAA, the
National Apartment Association.
compensates its workforce, and provides
investors with a fair and reasonable rate of
return.
NAA is governed by a volunteer Board of Directors. Committees/Task Forces
and other groups are established to assist in this governance. Committees
represent, involve and serve members, while
providing a framework for educating future
leaders of the association. They promote
member participation in problem solving and
provide a forum for the many interests within the
association, utilizing the experience, knowledge
and skills of our members.
In June Don Brunner, president of Denizen
Management was elected to a third term as Regional
Vice President of the
National
Apartment
Association for Region 3. Congratulations to
Don and thank you for sharing your leadership to
benefit both IAA and NAA.
Within NAA, IAA is part of Region 3, one of
NAA’s 10 regions. Each state in a region is
allocated delegates and alternates based upon a
percentage of dues paid to NAA. A delegate (or
alternate) is authorized to act as a representative of
the state from which they were appointed to vote on Association business that
may come before the Assembly of Delegates.
News
Also serving in a leadership capacity is
Jordanna Paciorek, of Edward Rose & Sons in
Indianapolis. Paciorek is the communications
committee chair. Recent leaders from IAA’s
membership include Mike Gorman who was
chairman of the board in 2011 and Alex Jackiw
who chaired the board in 2013.
NAA provides a wealth of information through advocacy, research,
technology, education and strategic partnerships to support an industry
that offers safe, affordable multifamily housing to the public, equitably
www.iaaonline.net
May/June 2014
,16LWHV 2014 Maintenance Mania Highlights Speed
and Skill
Raymond Raines, Jose Torreblanca and
Herb Harr competed in Denver at the
National Maintenance Mania event.
Ceiling fan installation.
Carbon monoxide safety installation.
The event attracted a big crowd of
participants and spectators.
Rick Holste with HD Supply.
Herman & Kittle team members prepare
for the competition.
22 ,16LWHV May/June 2014
More than 100 maintenance technicians
competed against each other in various skillbased games during Maintenance Mania
and there were just as many spectators
supporting the competitors. Twelve different
management companies were represented
at the event and the competition at the
Farm Bureau Building of the Indiana State
Fairgrounds made for an exciting event.
Maintenance Mania® is a national
program offered by the National Apartment
Association and HD Supply for the past
eight years to recognize maintenance teams
for their hard work. Winners in each region
go on to compete at the national event and
Region 3 had a strong showing at the National
Maintenance Mania event in Denver on
June 20 during the annual NAA Education
Conference & Exposition. Winners earn cash
and prizes up to $20,000.
Thanks to the Maintenance Mania kickoff
hosted by Sullivan Commercial Supply
on March 5, around 40 participants had an
opportunity to practice and sharpen their
skills. The timed event winners from the
kickoff include Paul Palacios with Flaherty &
Collins, Nick Jewell with Barrett & Stokely,
and Joshua Jones with Barrett & Stokely.
In April at IAA’s Maintenance Mania event,
the morning began with three industryspecific seminars. Jeff Eynon with CRG
Residential covered a host of best practices
for keeping properties well-maintained in,
“Introduction to Exteriors Maintenance.” He
talked about the dos and don’ts of roofing,
siding, and gutters, how to identify problem
areas and the basics like how to properly
replace a shingle, what should be caulked and
what shouldn’t. Babette Harpster of CORT
inspired participants with a focus on customer
service in her presentation, “Are You Ready
for the Race? Winning at Resident Service!”
And finally, Deborah Law & Daphne
Whitmire, Marion County Prosecutor’s
Office shared a series of tips on how facilities
and maintenance can play a significant role
in crime prevention. She focused on crime
prevention through environmental design,
mainly landscape and lighting as well as target
hardening issues, signs of narcotics use/sales
and ways to works with law enforcement.
Vendor members who were on hand to
show case their products and services
included Wellman Exteriors, Moen, Sullivan
Commercial Supply, APCO Supply,
Holt Construction Group, Falcon Carpet,
Sherwin Williams, Wilmar, Hays & Sons
Complete Restoration, Maintenance Supply
Headquarters, City Wide Paving. Some of
these vendor members participated as judges
for the timed event games in the afternoon.
After lunch, car weigh-in and practice, things
heated up with the timed events. Participants
rushed from one event to another and drove
up a high level of energy with the crowd.
Pat Sullivan with Sullivan Commercial
Supply emceed the event and entertained
the crowd with his gift of humor. As the
afternoon progressed the maintenance teams
were motivated by high energy cheering
from management companies. While scores
were tallied, participants enjoyed winning
door prizes. Thank you to Emmons Painting
Service, Wellman Exteriors, Sullivan
Commercial Supply, Hays & Sons Complete
Restoration and Moen for door prize
donations.
And to all those in attendance, thank you
for your support and participation especially
team members from Barrett & Stokely,
Buckingham, Capstone, CORE Realty
Holdings, Flaherty & Collins Properties,
Gene B. Glick, Herman & Kittle Properties,
Hunt Pacific Management Corp., J.C. Hart
Company, LT Property Management, LLC,
NTS Development and Van Rooy Properties.
Event Sponsors included HD Supply, Wellman
Exteriors, Moen, Sullivan Commercial
Supply, APCO Supply, Holt Construction
Group, Falcon Carpet, Sherwin Williams,
Wilmar, Hays & Sons Complete Restoration,
Maintenance Supply Headquarters, City
Wide Paving and Appliance Warehouse.
An enthusiastic crowd added excitement
to the events.
Jeff Ward of Herman and Kittle
Properties gets information from one
of the judges.
The 2014 entries showed off creativity.
Race cars in close competition.
Waiting at the finish line.
The Farm Bureau Building at the
Fairgrounds was the perfect venue for
Maintenance Mania.
Flaherty & Collins earned a Spirit
Award while supporting their team.
Ready to race.
www.iaaonline.net
Congratulations Winners!
IAA’s overall winners placed first in three categories at the national competition in Denver in June including Herb Harr (ceiling fan),
Raymond Raines (faucet) and Jose Torreblanca (racecar). Harr also placed second in the racecar category.
The National Champion for 2014 is Lannon Quintana of Holland Partner Group representing Apartment Association of Metro Denver.
Doug Culkin, CAE, NAA President and CEO commented on the importance of Maintenance Mania, “Maintenance professionals at our properties around the country
provide the services to keep the units running efficiently and comfortably for our residents, so if there’s a problem we want make sure that the people who respond to the
problem are qualified. This is our way to recognize those people by bringing the best of the best to the national championship.”
Thank you to all those who competed and who supported their team in Maintenance Mania.
Herb Harr and Raymond Raines.
IAA’s Overall Winners:
1st: Herb Harr, Van Rooy Properties
2nd: Raymond Raines, Van Rooy Properties
3rd: Jose Torreblanca, Van Rooy Properties
Kwikset Key Control Deadbolt Test
1st: Brian Niehaus, Van Rooy Properties
2nd: Raymond Raines ,Van Rooy Properties
3rd: David Garcia ,Van Rooy Properties
Bradford White Water Heater Installation
1st: Jose Torreblanca, Van Rooy Properties
2nd: Herb Harr, Van Rooy Properties
3rd: Anthony Alfaro, Gene B. Glick
Seasons Ceiling Fan Installation
1st: Jose Torreblanca ,Van Rooy Properties
2nd: Herb Harr ,Van Rooy Properties
3rd: Brian Niehaus, Van Rooy Properties
Kidd Fire & Carbon Monoxide
Safety Installation: Anthony Alfaro,
Raymond Raines and Herb Harr.
CFG Faucet Installation
1st: Brian Niehaus, Van Rooy Properties
2nd: Jose Torreblanca ,Van Rooy Properties
3rd: Herb Harr ,Van Rooy Properties
People’s Choice Finalists.
Fluidmaster Duo Flush Toilet Conversion
1st: Herb Harr,Van Rooy Properties
2nd: Enrique Alarcon ,Van Rooy Properties
3rd: Brian Niehaus, Van Rooy Properties
Frigidaire Icemaker Installation
1st: Raymond Raines ,Van Rooy Properties
2nd: Paul Palacios, Flaherty and Collins
3rd: Herb Harr ,Van Rooy Properties
Fluidmaster Duo Flush Toilet
Conversion winners: Brian Niehaus,
Herb Harr and Enrique Alarcon.
Kidde Fire & Carbon Monoxide Safety
Installation
1st: Raymond Raines ,Van Rooy Properties
2nd: Herb Harr ,Van Rooy Properties
3rd: Anthony Alfaro, Gene B. Glick
Motorola & Niagara Conservation Race
Car Competition
1st: John Bryan ,Van Rooy Properties
2nd: Willie Parsons ,Van Rooy Properties
3rd: Jose Morales ,Van Rooy Properties
Kwikset Key Control Deadbolt
Test winners: David Garcia, Brian
Niehaus and Raymond Raines.
Bradford White Water Heater
Installation: Anthony Alfaro, Herb
Harr and Jose Torreblanca.
Fourth Annual Rick Stapp Maintenance Mania Unplugged
Serious practice has been underway with many maintenance technicians based on scores from the statewide Maintenance
Mania event. Three years ago the 15 scores that followed the overall top three were within a tenth of a second apart from each
other and were in line with national qualifiers from other regions. On behalf of Van Rooy Properties, Adam Van Rooy invited
the top 15 to complete at a “Maintenance Mania Unplugged” event which he hosted at his house. The winner received $500
cash.
After the inaugural event in 2011 Van Rooy announced that he hoped the event would continue annual in memory of Rick
Stapp, a Van Rooy Properties employee who lost his battle with Lou Gehrig’s disease in 2009.
The Fourth Annual Rick Stapp Maintenance Mania Unplugged Event was held on May 28. Adam Van Rooy welcomed
participants and explained why his company is so passionate about Maintenance Mania. “In 2009 we lost a valuable employee
to Lou Gehrig’s disease. Through Maintenance Mania Unplugged we honor Rick Stapp since he was the one who influenced
our guys and got them involved in the very first Maintenance Mania event. We see a lot of passion and dedication to this event
and use this opportunity to recognize the dedication Rick had to his team.”
Adam Van Rooy congratulates Anthony Alfaro,
Zach Kunkle and Tim Clark.
Incredibly close scores were a testament to the tough level of competition. Anthony Alfaro of Gene B. Glick took first place with an impressive score of 1:47. Zach Kunkle of
LT Property Management secured second place with a score of 1:50. Tim Clark of Gene B. Glick took home the third place honors with a score of 1:56.
www.iaaonline.net
May/June 2014
,16LWHV Area Grand Openings Celebrated
Member
Miller-Valentine Group Announces the Grand Opening of The Lofts at
Roberts in Muncie, Indiana
Miller-Valentine announced the Grand Opening of The Lofts at Roberts, a brand
new community built exclusively for adults 55 and over. Miller-Valentine Group
worked with Muncie Community Development, Indiana Housing & Community
Development Authority, US Department of Housing & Urban Development, Affordable Housing Partners,
Inc., Federal Home Loan Bank of Cincinnati, and Key Bank Community Development Lending to transform
the historic Roberts Hotel into a maintenance-free, pet-friendly community of 83 brand new one- and twobedroom apartment homes for adults 55 and over.
News
The Lofts at Roberts.
US Congressman Luke Messer and Indiana Lieutenant Governor Sue Ellspermann were among several
distinguished speakers at the event.
The Lofts at Roberts boosted the local economy with over $7
million of local revenues including wages for workers and revenue
for local proprietors, small businesses, and corporations. In
addition, The Lofts at Roberts generated 125 new jobs during its
renovation for local contractors and sub-contractors.
The Lofts at Roberts grand opening ceremony.
U.S. Congressman Luke Messer.
Brian McGeady, Partner & President of Miller-Valentine
Affordable Housing Development, mentioned “one of the most
charming things about this neighborhood is the history of the
Roberts Hotel. Miller-Valentine Group is privileged to be a part of
the revitalization of this historic building that will once again grace
Muncie’s skyline and be part of the city’s bright future.”
Villiage Green’s The Grande Reserve at Geist Grand Opening
in Indianapolis
The Grande Reserve at Geist Grand Opening event was held on July
2. Originally built in 1996, renovations began in February 2014or
this 146 unit community. This is the only rental community in Geist
and the condominium style caters to the niche market of Geist for
those who want to live near the marinas, boating clubs, golf courses
and outdoor entertainment venues offered by the nearby waterways
and nature preserves offer.
The Grande Reserve at Geist ready for a ribbon
cutting.
The Grande Reserve at Geist is the only rental
community in Geist.
Their brand new interiors offer 42” custom cabinetry, stainless
appliance packages, granite countertops, brushed nickel finishes,
updated lighting, hardwood style flooring and oversized bath
vanities. A garage is included with every home and is perfect
for boat or jet ski storage. Based on resident feedback they have
adjusted amenities to include a cyber café, outdoor kitchen/
barbecue area at the pool, concierge-style services and even a Roku
player for loan or use in the community movie theater with a 70”
screen.
Jennifer Perez, Community Manager of The Lofts
and Brian McGeady, Partner, President, MillerValentine Residential Development.
For the fifth year in a row, The Grande Reserve has won the
National CEL & Associates customer satisfaction award. They are
ranked #1 nationally for customer service and continue to research
more ways to add “green initiatives” to the community – whether
through recycling programs, potential new community garden
spaces, or utilizing technology and electronics to reduce usage of
paper.
Showcasing the new interior finishes.
Is your community celebrating a Grand Opening?
Please submit news and photos to Jean Lloyd at [email protected].
Ribbon cutting at The Lofts at Roberts.
www.iaaonline.net
Residents of The Grande Reserve at Geist enjoy
new interiors.
May/June 2014
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26 ,16LWHV May/June 2014
www.iaaonline.net
"6(645 Upcoming
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August 13
Power Lunch with Jeff Saturday
Jeff Saturday traveled a unique road to Pro-Bowl/All-Pro
success in the NFL. His combination of leadership and
teamwork built a winning framework for the Indianapolis
Colts and Greenbay Packers resulting in a Super Bowl win
and many personal awards. Learn from his leadership lessons.
3EPTEMBERs#0-&).
This course addresses the core issues that impact fiscal
planning, giving you the ability to calculate important
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basic accounting types, and common accounting
practices. Not only will you learn to maximize the
financial potential of the properties you manage, but
you will also gain the fiduciary trust needed to work
effectively with owners and investors.
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ESPN analyst and former NFL center Jeff Saturday will share stories that have shaped
him as a leader. Known for his leadership both on and off the field, Saturday will inspire
IAA members as he talks about leading in football in business and in the community.
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Addressing ethical dilemmas commonly faced by
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teaches strategies for resolving ethical dilemmas and
adherence to the IREM Code of Professional Ethics,
culminating in an exam to earn IREM credentialing
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to conduct business using the highest standards of
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3EPTEMBERs2ETAINING2ESIDENTS
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HOURS TOWARD NAA DESIGNATIONS)
Continued from page 20
Considered an ordinance mandating battery powered
smoke detectors to be replaced with a non-removable, nonreplaceable 10-year battery when such devices are replaced
for any reason.
Status: Effective August 1 for single family; provisions
concerning multifamily must be approved by the State Fire
Prevention and Building Safety Commission before it can
be enforced and has not been considered at this point.
Warsaw
There have been recent conversations amongst local elected
officials regarding the possible creation of a rental registration
and inspection program. It appears they are modeling the
proposal off of Goshen’s existing ordinance, although
House Enrolled Act 1403 will limit their ability to impose
annual registration fees more than $5 and must recognize the
exemption for professionally managed units with an annual
inspection report from authorized third parties.
Status: IAA has provided feedback on an initial rough draft
but nothing has officially been filed to date.
www.iaaonline.net
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3EPTEMBERs3!,,EADERSHIP
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Facebook
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Fan Page Members
857
Twitter
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Followers
1361
LinkedIn
www.linkedin.com/groups/
Indiana-Apartment-Association-3020589
Fan Page Members
523
May/June 2014
,16LWHV Two Reasons Why Apartment Rent Hikes Are
Slowing
Digested From “Apartment Rent Hikes Are Slowing
— Finally”
MarketWatch (06/17/14) Hoak, Amy
CoStar Group reports that apartment rent hikes are
finally beginning to slow due to two main factors. The
first is the increased supply of new rental units on the
market. Hans Nordby, managing director of CoStar,
comments, “The first quarter of this year, 54,000
new apartment homes were delivered to the market
[nationally] and demand was about 27,000 apartments.
That causes vacancies to pick up a bit.” He adds that increased vacancies mean that
apartment owners and managers cannot be as aggressive in hiking rents if they want
to keep their apartments filled. Of course, not all markets are the same. Rents could
continue to rise sharply in those areas with short supply.
National
)RFXV
In other markets, the supply-and-demand imbalance could lead to rent decreases
as early as this year. One such place is Washington, D.C., where Nordby confirmed
there is a “torrent of new supply,” yet employment growth momentum has been
sluggish. Such other submarkets as Seattle’s Lake Union area, Charlotte’s Uptown
neighborhood, and downtown Chicago also have a lot of new apartments coming
on the market. Reis Inc. senior economist states that the second reason hikes
are slowing is that “some rents have gotten so egregiously expensive, it puts an
artificial ceiling on rent growth. When rents are rising faster than incomes, there
comes a point when residents simply cannot stomach any further “meaningful”
rent increases, Severino concludes. - See more at: http://www.naahq.org/read/
industry-insider/06-24-2014#731531
Which Apartment Stat Recently Hit a Six-Year Peak?
Digested From “Apartment Occupancy Hits Six-Year Peak”
GlobeSt.com (06/19/14) Bubny, Paul
Axiometrics recently released data showing that the nation’s apartment occupancy
reached 95 percent as of May -- its fourth consecutive month of improvement.
The firm started tracking apartment data on a monthly basis in April 2008.
This marked the first time since then that occupancy had topped the 95 percent
mark. Axiometrics previously tracked data on a quarterly basis. According to
Stephanie McCleskey, the firm’s director of research, “the second quarter of
2001 was the last time the market was at 95 percent for a quarter. It’s a pleasant
surprise, because it’s coming at a time when new supply is flooding the market.”
Nationwide, approximately 180,000 new apartments have come on line in the last
year. Absorption has been high, though, and the effect on both rent growth and
occupancy has been positive. Axiometrics states that effective rent growth was
up 3.7 percent year-to-date in May. Jay Denton, Axiometrics’ vice president of
research, notes that five of the top 10 metro areas for annualized effective rent
growth were in Northern California. They included: Napa, up 12.26 percent;
Vallejo-Fairfield and Santa Rosa-Petaluma, both up 10.26 percent; and Oakland,
which registered a 9.97 percent improvement. Odessa, Texas, was the top metro
area for annualized effective rent growth, just as it was the previous two months.
- See more at: http://www.naahq.org/read/industry-insider/06-24-2014#731531
Housing Recovery Falters: An Opportunity for Apartments?
Digested From “Housing Falters as Forecasters See U.S. Sales Dropping”
Business Week (06/20/14) Howley, Kathleen M.
The two-year-old U.S. housing recovery is flagging, a troubling development
that now is being acknowledged in industry forecasts. The Mortgage Bankers
Association (MBA) has lowered its outlook for new and existing-home sales
forecast for the current year to 5.28 million, down 4.1 percent in what would
represent the first annual drop in four years. In addition, the group slashed its
projection for purchase mortgages by 8.7 percent to $751 billion -- the first drop
in three years. Bullish forecasts in the first quarter from not only MBA, but also
Fannie Mae and Freddie Mac, have been nullified by climbing property prices
and an economy that simply is not generating higher-paying jobs. The Conference
Board states that the share of Americans who said they plan to purchase a house
in the next six months sank to 4.9 percent in May from 7.4 percent at the end of
last year -- the highest in records dating back to 1964. It now appears the bestqualified home buyers made their purchases last year when mortgage rates were
at near-record lows after delaying their moving plans during the housing bust,
reports IHS Inc. chief economist Nariman Behravesh. Meanwhile, the median
price of a resale home rose 11.5 percent in 2013, reports the National Association
of Realtors. With prices up, the ability of Americans with stagnant wages to
purchase residences wanes. - See more at: http://www.naahq.org/read/industryinsider/06-24-2014#731531
Two Factors Are Convincing Homeowners to Rent Out Their Houses
Digested From “More Homeowners Becoming Landlords”
CNNMoney (06/17/14) Christie, Les
Low mortgage rates coupled with sky-high rents are convincing more and more
homeowners to rent out their former residences when they trade up rather than
sell them. According to Redfin, 19 percent of current homeowners either bought
or refinanced homes between 2011 and and last year -- when 30-year mortgage
rates were less than 3.4 percent. Rents have increased by nearly 20 percent
nationwide since mid-2006, while home prices remain nearly 21 percent below
what they were at that time. Renting helps soften the blow for many people who
are still upside-down on their home loans and unable to profit from a sale. At
the same time, there are some disadvantages to becoming a landlord. Not only
are owners on the hook for any repairs that need to be done, they also have to
deal with often demanding tenants and cover expenses even when the property is
vacant. Most landlords are benefiting from the move, however, although it may be
hurting the housing market. The trend means fewer homes going on the market
which, according to Redfin CEO Glenn Kelman, is “a major reason we have low
inventory and limited sales growth.” - See more at: http://www.naahq.org/read/
industry-insider/06-24-2014#731531
Rocking the Walking: Millennials Drive New Urban Spaces
Digested From “Rocking the Walking: Millennials Drive New Urban Spaces”
USA Today (06/17/14) Toppo, Greg
Let IAA/NAA’s Lease
Program Simplify
Leasing for You
The IAA/NAA National Lease Program/Blue Moon saves time and
money by speeding up the preparation and printing of lease packages.
The software improves accuracy and reduces errors with its built-in
math calculations, default settings for recurring items and charges,
automatic data transfers from the main lease form to other forms in
the lease package, error checking and lease expiration reports.
Call today!
Call IAA at 317-816-8900 to inquire about the
National Lease Program.
28 ,16LWHV May/June 2014
George Washington University researchers have released a report
identifying 558 WalkUPs (Walkable Urban Places) in America’s
30 largest metro areas. In these neighborhoods, there is a premium
on walking rather than driving; and it is drawing more and more
Millennials. In such cities as Boston, New York, and the District of
Columbia, such places account for more than 33 percent of office
and retail space. At the other end of the spectrum, WalkUPs comprise
only 5 percent to 6 percent of office and retail space in such Sun Belt
cities as Orlando, Tampa, and Phoenix -- all three of which remain
built around automobiles. However, the research suggests that this is
rapidly changing. A handful of major U.S. cities, including Miami
and Los Angeles, “are making some surprising and unexpected shifts
toward walkable urban development,” the researchers noted.
Walkable neighborhoods are defined as those where such everyday
destinations as apartments, condominiums, offices, schools, stores,
and places to eat are concentrated and within walking distance. In
future decades, the researchers forecast, new urban dwellers will
likely push for “tens of millions” of square feet of walkable space
and “hundreds of new WalkUPs.” George Washington University
researcher Christopher Leinberger, head of the school’s Center
for Real Estate and Urban Analysis, states, “It’s the kids. It’s the
Millennials . . . that are driving this.” He credits Hollywood for
www.iaaonline.net
the shifting of the gears as such shows as “Sex
in the City” and “Two Broke Girls” are set in
“safe, walkable, urban places. This is a reflection
of the aspirations of the Millennials.” - See
more at: http://www.naahq.org/read/industryinsider/06-24-2014#731531
New-Home Construction Slides 6.5 Percent in
May
Digested From “New-Home Construction Slides
6.5 Percent in May”
Associated Press (06/18/14) Boak, Josh
National
Nationa
al
FFocus
ocus
With many Americans struggling financially, residential builders broke ground
on fewer new homes last month. Housing starts hit a pace of 1.01 million units
in May on a seasonally adjusted basis, according to Commerce Department
data. The tally reflects a 6.5 percent drop from April’s activity -- significantly
more than the 3.7 percent decline economists had predicted. Home building
flagged in the Northeast, Midwest, and West but expanded in the South. Newhome construction is up 9.4 percent from May 2013, Commerce notes, but
most of the gain can be attributed to apartment projects -- which suggests that
Americans are leaning toward renting rather than buying. Not only are interest
rates and residential property prices on the incline, the nation’s workers are
still dogged by flat income growth and job insecurity, making it difficult to
amass a down payment. - See more at: http://www.naahq.org/read/industryinsider/06-24-2014#731531
Fannie and Freddie Seeing More Competition on Multifamily Loans
Digested From “Fannie Mae and Freddie Mac Seeing More Competition on
Multifamily Loans”
NuWire Investor (06/16/14) Anderson, Bendix
Fannie Mae and Freddie Mac lenders have stepped up the competition with
banks to finance apartment communities. Banks have proven more than willing
to make permanent loans to apartment owners at extremely low interest rates.
To keep up, lenders at the two government-sponsored enterprises (GSEs) are
offering the lowest rates they can along with faster service. Nevertheless, the
competition continues to cut into Fannie Mae’s multifamily lending business.
In 2013, federal regulators ordered the two GSEs to limit their lending to
apartment communities, contending that agency lenders had become too
dominant in the multifamily housing sector. Although the watchdogs appear
to be less demanding this year, competitive pressure has picked up where they
left off. Through the first five months of this year, Fannie Mae’s multifamily
lending business totaled just $6.0 billion -- less than half the $13.6 billion in
multifamily loans that Fannie Mae closed and sold to bond investors from
January through May of 2013. The shrinking volume has had a surprising side
effect in the form of lower interest rates for apartment loans. Fannie Mae and
Freddie Mac currently have fewer multifamily loans to turn into bonds, which
means bond investors are now having to vie for the limited supply. In the
process, they are paying higher prices and accepting lower yields. - See more
at: http://www.naahq.org/read/industry-insider/06-24-2014#731531
www.iaaonline.net
May/June 2014
,16LWHV July/August 2014
The Official Publication of the
Future-Proof
Your Profitability
Our Conference Preview, page 15
Also INSide...
Capitol Update • Around the State
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
8
July/August 2014
The Official Publication of the
NAA Chairman Column
Get the latest news and notes from the
National Apartment Association
13
Upcoming Education
15
Midwest Multifamily Conference
15
Opening Session Speaker
Scott Ginsberg
Plan now for upcoming educational opportunities
October, 15-16, 2014
23
Member Q&A
Alex Freeman
Also INSide...
From the IAA President....................................................................................................................................4
From the IAA Chairman of the Board.........................................................................................................5
The Indiana Apartment Association
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Jerry K. Collins, Flaherty & Collins Properties
Vice Chairman Sandy Carmin, Englert Management Corporation
Secretary Chad Greiwe, Gene B. Glick Company
Past Chairman Adam Van Rooy, Van Rooy Properties
direct BOARD members
Tamera Brandt, New Generation Management
Don Brunner, Denizen Management
Brian Cranor, Cityscape Residential LLC
John Ehrhardt, The Sterling Group
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Nikki Gastineau, CFC, Inc.
Mike Gorman, Edward Rose & Sons
Cindy Green, HI Management
Jon Hicks, Andover Management Corp.
Alex Jackiw, McKinley Properties
Mark Juleen, J C Hart Company
Cindy Koehler, Buckingham Management
Steve Lavery, Herman & Kittle Properties
Jeanne Milan, Samaritan Companies
Raquel Shamble, Boulevard North Townhomes
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Brenda Valle, Newlin-Johnson Co., Inc.
Margie Williamson, Pedcor Management
associate BOARD members
Lara Smith, Apartment Guide Consumer Source, Inc.
Chris Moore, APCO Supply
Thomas Rector, Rector Communications, Inc.
PAC Contributors.................................................................................................................................................6
Government Affairs Update..........................................................................................................................9
Around the State..............................................................................................................................................20
FUN Meeting Recap........................................................................................................................................21
New Member Profiles.....................................................................................................................................24
Associate Member Update...........................................................................................................................25
Calendar of Events...........................................................................................................................................25
National Focus...................................................................................................................................................26
Power Lunch Review.......................................................................................................................................27
On the Cover:
The 2014 Midwest Multifamily Conference will future-proof your profitability. Coverage
begins on page 15.
chapter staff members
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
Amy Phillips • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
IAA Staff
INSites Publisher Lynne Petersen, CAE, President • [email protected]
INSites Editor Jean Lloyd • [email protected]
Director of Government Affairs Gretchen White • [email protected]
Director of Membership & Education Franny Upp • [email protected]
Director of Events & Expositions Lauren O’Neill • [email protected]
Accounting & Education Assistant Kristie Fessler • [email protected]
Events & Exposition Assistant Meredith Galliher • [email protected]
Accounting Manager Mary Massey • [email protected]
Front Desk Coordinator Cassandra Bingham • [email protected]
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8900, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management
or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
2
INSites July/August 2014
www.iaaonline.net
www.iaaonline.net
July/August 2014 INSites
3
from the
IAA
President
IAA Reviewing 2014
and Planning for 2015
IAA begins planning for 2015 in the third quarter of 2014. The
IAA staff spends time evaluating programs, events, educational
offerings and communications. The staff will then formulate
goals and objectives for the 2015 committees so we can begin
planning for 2015 in the last quarter of 2014.
Lynne Petersen, CAE
IAA President
The many events and programs that IAA offers take
considerable amount of planning and coordination from staff
and committees. The calendar of events that IAA produced
for 2014 showed a tremendous amount of events. IAA
offered four different national certification programs. In
addition to the certifications we have offered 10 just in time
training opportunities for leasing, managers, maintenance and
management. We also offered more than 20 events ranging
from Maintenance Mania to Bowling for Rebuilding Lives and
Property Bus Tours.
In 2014 we added some popular new events such as the Power
Lunch series, quarterly New Member and New Employee
Orientation meetings and two Management Panel Discussions.
From the positive feedback we have received we will be
continue to enhance and offer these programs again.
The educational offerings and special events that I referenced
don’t even begin to count the various committee meetings that
4
INSites July/August 2014
take place to plan and execute all these events. It takes time and
energy of the committee members, and volunteer instructors
that help execute these programs. It also takes the commitment
from the Executive Committee and Board members who are
committed to sending their employees to the programs. Thank
you to all of our members who contribute to IAA programming
through planning and participation as we meet common goals in
support of the betterment of the multifamily housing industry.
I think you can tell by the number of events that IAA offers
a wide variety of events for all of our members. We are
continuously looking for new ideas and feedback on the
various offerings we can provide to our membership and meet
your needs as they develop. Please feel free to call me or email
me with any ideas or feedback.
The IAA staff is looking forward to signing up committee
members for 2015 and building on our current momentum.
We’re also reaching out to you not only through INSites, but
also online through our website and through Insider, IAA’s week
e-newsletter as well as social media. Be sure to follow IAA on
Twitter (@AptAssociation), like our Facebook page and get
connected to the Indiana Apartment Association LinkedIn group
to get the most current announcements and information.
www.iaaonline.net
from the
Three ways to future-proof
your profitability
We’re entering the homestretch for the 2014 Midwest Multifamily
Conference and we’re excited by the number of members and
exhibitors who will come together for IAA’s biggest event of the
year. We’ll start the conference week with Industry Outlook on the
evening of Tuesday, October 14, then kick off the conference the next
morning with two days of education seminars and the opportunity to
visit the best industry trade show in our four-state area.
As we continue to see how hot the multifamily market is right
now, one question that’s been on my mind is, “Are we smart or
just lucky?” I feel that we are all pretty lucky, but our success
attracts attention and new challenges. To prove that we are truly
smart and not just lucky we need to future-proof our profitability.
And we need to do so now.
I believe there are three ways each of us can ensure our profitability
well into the future. First, we need to identify processes that will
deliver profit regardless of the conditions or threats around us.
Second, we need to educate our entire staff, including junior
level staff members who are the future of our companies. And
third, we need to find new ideas from our vendors and peers that
will provide revenue and cost-savings.
I’ll be the first to admit that these are ambitious goals. Fortunately,
you can accomplish all of them in just two days by bringing your
entire staff to the Midwest Multifamily Conference.
www.iaaonline.net
IAA
Chairman of
the Board
This conference provides world-class education from our
industry’s leading experts and new products and ideas from
national-caliber exhibitors and your peers. You get all the best
resources in one location!
We have continued to expand our educational offerings which are
grouped into tracks to focus on different areas of the multifamily
housing industry. There are great learning opportunities for
every member of your team with tracks for Leasing, Property
Management, Regional Property Supervisor, Marketing and
Technology. We also have programs lined up specifically for
Maintenance, Senior Housing and Student Housing. You’ll learn
more about the schedule and the speakers throughout this issue
of INSites and I encourage you to visit midwestfamily.org for
even more information about each session.
Jerry Collins
IAA Chairman of the Board
By brining your entire team to the conference you are making
a direct investment to future-proof your profitability. Right now
we’re all lucky, but years from now, will people say we were
smart? Absolutely, if we all take advantage of the Midwest
Multifamily Conference.
I look forward to seeing you as I’m certain you will not
be disappointed.
July/August 2014 INSites
5
The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
18 Capital Group
3 Point Property Management
Abbey Stombaugh
Arnel, Inc.
Banner Property Management, LLC
Bloomington Housing Authority
Brad Nash
Braden & Associates-Architonics, Inc.
Brookside Properties Inc.
Buckingham Management, LLC
Carnegie Companies
Carr Property Group
CDI, Inc.
Cedarview Management
Chronister Properties
Cityscape Residential, LLC
Coomer Seedling, LLC
Core Redevelopment LLC
Country Squire Apartments
Crestline Property Management
Dominion Realty, Inc.
Edward Rose & Sons
Emmert Property Management
Englert Mgmt Corp.
Feichter, Realtors
Four Seasons Realty
Gene B. Glick Company, Inc.
Given & Spindler Companies
GT Properties
Hawthorne Residential Partners
Heugel Realty, Inc.
Huber Properties
Hudgins & Co.
Indian Village Investments
Jehl Apartments LLC
J C Hart Company
JCap Management
John & Stacy Hayes
JRK Residential Group
Kramer Lumber Company
Lakeside Residences
LI Combs & Sons Management Co.
LRG, LLC
Madisonville-West Properties, Inc.
Maple Crest Realty Corp.
Masterson Properties, LLC
Metro Real Estate
Miller Valentine Group
Neil A. Burd
Newlin-Johnson Co., Inc.
Novogroder Companies Inc
Oxford Gables
PAR Enterprises
Pearl Group Properties
Princeton Enterprises LLC
Realty & Mortgage Co.
Regor, LLC
Riverstone Residential
Robert Hoopingarner
Samaritan Companies
Shaw Rentals
Sentry Management Services Inc
Sheehan Property Mgmt, Inc.
Tazian Properties
6
INSites July/August 2014
Teakwood Arms
Telzloff LLC
Ten South Management
TGM Associates L.P.
Tom Hoot Rentals
Trinity Property Consultants
Turtle Creek Management, Inc.
Urbahns Group an Indianapolis Co.
Van Rooy Properties
Westminster Management LLC
Williw Point
Wingate Companies
Zender Family Limited Partnership
Gold Investors ($1.00-$1.49 per unit)
Barrett & Stokely, Inc.
Becovic Management Group of Indiana
Birge & Held Asset Management, llc
Consolidated Property Management
Denizen Management
Flaherty & Collins Properties
GlassRatner Management
Hills Property Management
Mark III Mgmt. Corp.
PMR Companies
The Community Builders, Inc.
Wilkinson Asset Management
Silver Investors ($.50-$.99 per unit)
Andover Management Corp./ In Good Company
Friedman Management
James Management Group, LLC
Justus Rental Properties, Inc.
Ken Bonner
Magna Properties, Inc.
Pedcor Management Corporation
Regency Windsor Management Inc.
Bronze Investors (up to $.50 per unit)
June Palms Home Leasing LLC
Meridian Management Corp.
Montford Multifamily
NRP Management, LLC
Pedcor Homes Corp.
PMR Companies
RealAmerica Management, LLC
TWG Management
Weiss Entities
Booster Club (Associate Member Investors)
A2 Windows & Doors LLC
AC/C Tech
ACI, Inc.
Alert Canine Bed Bug Detection Agency
AmberLeaf Cabinetry
American Lung Association in Indiana
ap Inspections & environmental services
Apex Paving and Excavating, Inc.
Ardizzone Enterprises, Inc.
AT&T Connected Communities
Blakely’s
Carpetbaggers, Inc.
CBRE
CCI Roofing, LLC
Clark Appliance
ComerNowling
CORT
CRG Residential
CSI Signs
Diamond Rentals
Drexel Interiors
Elbert Construction
ePremium Insurance
Falcon Carpet of Indiana, Inc.
Frye Electric, Inc.
Full Care of Indianapolis
Gold Seal Termite & Pest Control Co.
HFF
ICOR International
Indiana’s Finest Wrecker
Indiana Quadel Consulting
Indy Towing Service Inc d/b/a Pro Tow
Jahnke Painting, Inc.
Jetz Service Company, Inc.
Kermans Fine Flooring
Kinder Electric Co, Inc.
Last Chance Wrecker & Sales, Inc.
LeaseHawk
Lewis Chester Associates
Marsh, Inc.
Moen, Inc.
National Tenant Network - Indiana
NWP Services Corporation
PayLease
PHD Carpet & Janitorial Service, Inc.
P/R Mortgage & Investment Corp.
Property Tax Consultants LLC
Quantum Graphix, LLC
Renovia
Restor
Rite Rug Company
Roto Rooter Plumbing, Inc.
RSQ Fire Protection
ShowerStart
Sims-Lohman
T.A. Kaiser Heating & Air, Inc.
The Brickman Group Ltd.
Thermo-Scan Water Leak Detection
Thompson Thrift Construction
Tikijian Associates
University Loft Company
Uzelac & Associates, Inc.
Van Rooy Restoration
VMintegrated
W&M Construction Services
*As of July 31, 2014
www.iaaonline.net
The 2014 NAA Education Conference & Exposition: Hire Right The First
Time, Every Time
Have you ever found yourself in a situation where you hired Henry Jekyll, Ph.D.,
only to have a certain Mr. Edward Hyde show up (late) on the first day of work?
Connect with
NAA
If the substantial size of the audience in the session, “Hire Right the First Time,
Every Time,”—one of more than 50 education sessions presented in Denver
during the 2014 NAA Education Conference & Exposition—is any indication,
multifamily housing operations professionals are seeking best practices for
ensuring they’re onboarding staff who complement their organizations.
Presenters Bill Nye, Chief Executive Officer for Caviness and Cates, and
Rebecca Rosario, Principle, of Full House Marketing, Inc, offered the crowd
insight into leading strategies for interviewing, recruiting and leveraging the
verification process and the steps to better match company values, standards
and culture with prospective employees during the interview process.
Brad Williams
2014 Chairman
Curious how you can avoid hiring human resources suffering from “split
personalities?” You’re in luck: “Hire Right the First Time, Every Time,” as
well as other unparalleled education sessions focused on operations such as
“Show Me the Money: 10 Proven Ways to Increase Online Payments,” are now
available to you as part of the NAA Education Institute’s (NAAEI) “REWIND”
program, offering 20 video recorded sessions and 22 audio-synched PowerPoint
sessions from the 2014 NAA Education Conference & Exposition. Order your
sessions today by visiting www.naahq.org/learn/education/take-a-class-online/
rewind-video-audio-recordings.
GREAT
service
smart
pricing
call ray’s
today.
2015 NAA Education Conference & Exposition Seeking Your Presentation
Convinced you have a fantastic session idea for the 2015 NAA Education Conference & Exposition? Don’t
keep it to yourself! The online Call for Presentations for the 2015 NAA Education Conference, June 24-27,
2015 in Las Vegas, is now open for education session submissions.
As the submission process and requirements have changed for the 2015 planning cycle, it is strongly
encouraged to review the instructions for submitting prior to offering up your idea. The deadline to submit
is October 10, 2014—visit bit.ly/15Edu_Proposal for more information and to submit your proposal.
Does Your Lease Have the Midas Touch?
The NAA Click & Lease—the gold standard in lease programs—is a web-based leasing program offered
exclusively to members of the National Apartment Association. This powerful and easy-to-use leasing
program allows an apartment community to save time and money by speeding up preparation and printing
of legal documents.
The lease and accompanying addenda cover every aspect of the rental process and are reviewed by expert
attorneys to ensure legal compliance. The language of the lease is constantly monitored and modified to
reflect new legislation or jurisprudence.
This valuable NAA member benefit is currently available in 46 states as well as the District of Columbia.
Currently, more than 16,000 communities nationwide are enrolled in the NAA Click & Lease program.
Customers participating in the program include some of the largest multifamily REITs and privately held
real estate firms in the country. NAA Click & Lease is the most widely used standardized lease form in the
multifamily housing industry. Learn more today at www.naahq.org/learn/national-lease-program.
8
INSites July/August 2014
www.iaaonline.net
Capitol Update: Outcome of Midterm
Elections Critical to Apartment Industry
It’s once again that time of year when Congressional thoughts turn to
the five-week August recess – vacations, Congressional Delegation
(“CODEL”) trips, town hall meetings, fundraisers, parades and
apartment community tours. Typically at this time of year I bemoan the
partisanship that prevented so many straightforward legislative successes
from happening before Congress departed for its extended vacation.
I mock the impact of the “silly season” and the focus by members of
Congress on keeping their jobs. Finally, I decry the mountain of bills that
will be left undone until after Election Day, thus allowing Senators and
Representatives to avoid tough decisions. Thankfully, you will be spared
all of that. You’re welcome.
If you read NAA’s Apartment Advocate (and I know you do), then
you know that the apartment industry has a number of major issues of
concern unresolved and still in play. Reauthorization of the Terrorism
Risk Insurance Act (TRIA) is trapped in limbo between competing
legislation in the House and Senate. The next chapter on disparate impact
will be written by the Supreme Court should it decide to hear a potentially
definitive fair housing case next term. We continue to rail – with growing
support in Congress – against the proposal from the Environmental
Protection Agency to expand the reach of the Clean Water Act. Finally,
there is housing finance reform legislation pending but stalled in both
houses of Congress.
All of the above notwithstanding, there are only 12 official working
days left for Congress before the election. The focus is turning from
the substantive to the political and the name of the game is the Senate.
There are numerous scenarios under which Republicans take control or
Democrats hold on to the chamber. That is well-covered territory. The
implications are what are most important to the apartment industry.
Should Republicans successful take control of the Senate, it could change
the tone of the so-called “lame duck” session of the 113th Congress that
occurs this December. The GOP will not officially take control in the
114th Congress until January but with that on the horizon, how interested
will they be in negotiating with Democrats on outstanding policy issues?
By the same token, will House Republicans be similarly disinterested
in negotiating with Senate Democrats knowing that a more receptive
audience awaits only one month later?
The other critical actor in all of this is the
President. As the likelihood that Republicans
take control of the Senate has increased, much
conversation has taken place around how the
President may change his style with Congress.
Currently, he has taken the approach of using
executive branch power to advance policy
priorities. This typically means via regulatory
actions. The question is, will he continue
with this approach when faced with a GOPcontrolled Congress or will he radically change
direction? This latter tactic has been described
as “pulling a Clinton.” After the 1994 takeover
of Congress by the GOP, the former President
shifted tactics dramatically and actually began
to work with Republicans on several issues.
This was also called “triangulation” where
the President got credit on issues traditionally
considered Republican causes. The largest
example of this was welfare reform.
Government
Affairs
Greg Brown
National Apartment Association
Senior Vice President of
Government Affairs
At least with the House of Representatives, there
may never be an improved working relationship
with the specter of litigation looming in the background. Before leaving
for the August recess, Republicans in the House gave approval to their
leadership to sue the President over what they consider to be his abuse of
his executive power. The question is whether they are serious in pursuing
this or really trying to keep the conversation away from impeachment.
The process of impeaching former President Clinton did not yield any
benefit for Republicans and could be argued to have actually damaged
the GOP brand. No one in House GOP leadership wants to go down that
road again.
_________________________________________________________
Greg Brown is NAA’s Senior Vice President of Government Affairs. He
joined NAA in the spring of 2010 to lead the expansion of the Government
Affairs Department. Greg has been a housing advocate for 15 years, with
a strong emphasis in multifamily issues. Tell him what you think about his
musings by emailing [email protected].
Democrats in the Senate, of course, will want to move as much as possible
while they still control the process. This may actually meet the needs
of Republicans who, in some cases, want to dispense with controversial
issues before they are in charge and will take the blame for what is
ultimately passed. This cuts very differently across issues like TRIA, the
Export-Import Bank, housing finance reform and others.
Looking to next year, if Republicans do control the Senate and more
importantly the individual committees, the tone around some issues could
be very different than it is currently. For example, under GOP control, Sen.
Richard Shelby (R-Ala.) will become Chairman of the Senate Banking
Committee. His view on issues like housing finance reform is very
different than the current Ranking Member, Mike Crapo (R-Idaho). It’s
safe to say that Shelby’s perspective is closer to House Financial Services
Committee Chairman Jeb Hensarling (R-Texas). It’s worth noting that
should Democrats retain control of the Senate, Democratic Sen. Sherrod
Brown (D-Ohio) will become Chairman of the Banking Committee. He
also has a different perspective on housing finance reform, especially as it
relates to affordable housing requirements.
www.iaaonline.net
July/August 2014 INSites
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10 INSites July/August 2014
www.iaaonline.net
Congratulations 2014 CAM, CAMT and CAPS Designates
Certfied Apartment Manager (CAM)
The onsite manager is a vital link between apartment residents and the
community owners and investors. Those who have earned the CAM designation
can increase their community’s Net Operating Income, improve financial
management skills, improve the ability to report financial performance and
improve management of the onsite team.
Daniel Allison
Jon Fearonce
Demetria Page
Jeremy Milton
Alexandra Athanasiadis
Melissa Cook
Stephanie Bruner
Seanne Helweg
Sheila Lewis
Misty Jones
Jake Knight
Renee Myers
Nathan Naugle
Jamie Navas
Crystal Neal
Beth Perry
Carisa Ragan
Tony Robinson
Andrew Scherle
Tamika Smith
Amy Smith-Alfrey
Kate Shelley
Victoria Smith
Jessica Woehler
Erica Swift
Lacy Underwood
Certificate for Apartment Maintenance Technicians (CAMT)
This program is designed as an introduction for new maintenance professionals
or as a refresher for the veteran employee, to give these professionals the
knowledge and tools necessary to run an effective maintenance program.
The three non-technical courses consist of online learning followed by online
practice scenarios; the five technical courses consist of hands-on classroom
training followed by online practice scenarios.
Robert Cravens
Luis De La Rosa
Miguel Rabsatt
Michael Todd Carpenter
Barbara Randall
Jason Reitzel
Charles Allen
Certified Apartment Portfolio Supervisor (CAPS)
The Certified Apartment Portfolio Supervisor (CAPS) program is an indepth review of property management principles and techniques as used
by the professional supervisor. This course helps the professional make
the connection between knowledge and on-the-job performance.
Kathryn Beaven www.iaaonline.net
Toby England
July/August 2014 INSites 11
Upcoming Education Programs
November 19 • Leasing Skills
Leasing Professionals are the first people
prospective residents meet and often their only
gauge of the property’s staff. As a leasing
professional, do you have all the tools necessary
to increase your bottom line in 2014? Do you
need to update your telephone techniques?
Are you giving the best possible tour of your
community? When closing, can you read verbal
and non-verbal signs from your prospect? All of those topics will be
covered and more. Please join us as we dive into the dos and don’ts of
leasing! This Seminar provides CORE Leasing Skills and is essential for
new hires as well as a great refresher for all current Leasing Consultants
and Property Managers. Register today!
(4 EDUCATION HOURS TOWARD NAA DESIGNATIONS)
Education
Spotlight
IAA members learned about crime prevention strategies with industry expert Brent Sobol, an
Atlanta property owner and two-time NAA Paragon Award. Sobol shared his 10-Step Crime
Prevention Program and hands-on suggestions on how to implement similar programs.
October 23 • Electric Heat Review: 9 a.m. – Noon • Gas Heat Review: 1 – 4 p.m.
Sadly, summer will soon be over and the heating season will begin. Are
you prepared? What do you look for when there is no heat, not enough heat
or the heater is cycling on automatic limit? In this preventative refresher
maintenance class, you will find out all the answers to these questions
and more. Become better prepared to face the cold winter months. Winter
is one time you don’t want your residents to “chill out.” Both of these
seminars are in depth and will cover wiring, troubleshooting, as well as
steps for maintaining and repairing.
November 11 • Managing Performance
Do you know the value of Coaching? For you, the Manager or
Supervisor, it improves performance and behavior. It makes your job
easier! For the team member, it provides direction and guidance. Do
you know the steps to effective
coaching? Do you know when
coaching is inappropriate?
Register now and join us for
this very interactive seminar!
Learn step by step the do’s
and don’ts of conducting
a performance evaluation,
handling disciplinary action as
well as termination procedures.
(3 EDUCATION HOURS
TOWARD NAA
Nadeen Green, Senior Counsel with For Rent
Media Solutions led the fair housing presentation DESIGNATIONS)
December 10–11 • Low Income
Housing and Tax Credit Training
and Housing Credit Certified
Professional Exam
The HCCP credential is the premier
nationally endorsed program for LowIncome Tax Credit professionals.
First Day Includes: Fundamental
Training
for
ALL
LIHTC
professionals. Second Day Includes:
Brent Sobol with Crime Prevention Program
Advanced Training for Developers,
Sponsor Chris Bradford of Secured Home
On-Site Managers and Asset
Solutions - ADT.
Managers. HCCP exam will also be
offered for those seeking the HCCP certification. The class will be taught
by Karen Graham, President & CEO of Karen A Graham Consulting,
LLC, a Cincinnati-based consulting firm specializing in Section 42
compliance and asset management since 2003. With 20+ years in
the affordable housing industry, her concentration is on education &
compliance support for the LIHTC industry.
Register for all education programs at iaaonline.net or call 317-816-8900.
in July.
www.iaaonline.net
July/August 2014 INSites 13
14 INSites July/August 2014
www.iaaonline.net
Engaging Keynotes Highlight
2014 Midwest Multifamily Conference
IAA is excited to bring you the 2014 Midwest Multifamily Conference.
With a wide selection of breakout sessions including student housing,
senior housing, technology, regional round tables, fair housing and
affordable housing there are educational and inspirational opportunities
for your entire team.
The Indiana Apartment Association is pleased to announce Scott Ginsberg
as the keynote speaker for the opening session. Scott, who is known as
“The Nametag Guy,” will talk about face-to-face communication in his
session, “The Power of Approachability.”
The second keynote speaker will be Curtis Zimmerman, a nationallyrecognized speaker who transforms organizations by inspiring individuals
to live their life at a higher level. His session, “Living Life at Performance
Level” will inspire members to reach their
ultimate potential. Prepare your team to be
empowered, challenged and changed.
Scott Ginsberg
What happens when you wear
a nametag twenty-four seven?
Even to bed?
Just ask Scott Ginsberg. In the beginning, it
was just a gimmick to make friends. But soon,
his crazy idea didn’t seem so crazy. Fourteen
years later, Scott’s social experiment has
evolved into an urban legend, a world record, a
cultural phenomenon, a profitable enterprise and a prolific body of work.
Simply google the word nametag and you’ll see his work benchmarked
as a case study on human interaction, revolutionizing the way people look
at approachability, identity, commitment and prolificacy.
“I was blown away by Scott’s speech on approachability. He was polished
and tight and the program was educational, fun and interesting. His
speech was the high point of the conference because of his simple, easily
adaptable message and the way he delivered it. Out of 60+ speakers, his
program was one of the best!” President, Word of Mouth Marketing
Association
“Scott’s message was invaluable. His practical tips on communication,
networking and branding were so insightful, simple and important, that
attendees were able to take ideas from the program and start utilizing
them immediately! President, Missouri Association of Personnel &
Staffing Services
How would a mime and a juggler
become an inspirational speaker?
Curtis Zimmerman’s unique combination
of humor, personal stories, and interactive
activities impacts an audience like no other.
He started his entrepreneurial career at the
age of twelve, marketing and self-managing
himself as a mime and juggler. He was a
nationally recognized mime performing at
such notable places as Universal StudioHollywood where he won Entertainer Curtis Zimmerman
of the Year, Caesars Palace in Las Vegas,
and performing arts centers coast to coast. He then took to the seas,
performing on numerous cruise ships traveling all over the world.
When Curtis settled back on land, his energy shifted to schools–to
students and teachers. He became a highly sought-after consultant for
arts in education, as well as an inspirational speaker for teachers and
administrators. Curtis’ performances touched the heart, inspired staff,
and empowered individuals to see the difference their lives can make.
“We are living the dream here! It has been a year since Curtis spoke
and his message still resonates with the team and the company. The
morale and culture has been extremely positive and we are highly
motivated and able to face challenges together based on the tools
and tactics Curtis laid out for us.” Keith Kamalich, Vice President
of Sales, Tura Eyewear
“Having attended many events and hosted dozens myself, Curtis
is one of a few exceptional speakers that I would recommend to
anyone. His message is one that reaches all and challenges us all on
a personal and professional level to identify our goals and make the
corrections necessary to attain those goals.” Matt Lauck, Director,
Retail Solutions
Get registered for the 2014 Midwest Multifamily
Conference today at midwestmultifamily.org.
www.iaaonline.net
July/August 2014 INSites 15
2014 Schedule
Future-Proof Your Profitability
The 2014 Midwest Multifamily Conference is by far the most cost-effective way to train and develop everyone in your organization. With a national-caliber
trade show and education, it has everything you need to create a profitable year.
All seminars will be conducted at the Indiana Convention Center in downtown Indianapolis. We have identified tracks for each class to help you target which
of your employees should attend.
Tuesday, October 14th
4 p.m. – 7 p.m. • Industry Outlook
3:20 p.m. - 4:40 p.m.
Fair Housing Training
Kathy Belville
Wednesday, October 15, 2014
Registration Opens at 7:30 a.m.
10:00 a.m.-11:20 a.m.
Social Media for Lead Generation
& Customer Retention
Duncan Alney
Selling to the Senior Market
Cathy Macaione
Going for Gold
Eve Bradford
Regional Roundtable - What’s the Buzz,
What’s Happening, What to Do
Lori Snider
Creative Property Management Parody
Tiffany Yelverton
5:00 p.m. • Trade Show Closes
Thursday, October 16, 2014
Registration Opens at 7:45 a.m.
Service Awesomeness...
Straight from the Heart
Lori Snider
8:30 a.m.-9:50 a.m.
Student Housing Part One: It’s All About
the Connections
Kim Cory
Creative Lease-Up Advantage
Tiffany Yelverton
Building the Unstoppable Team
Lori Snider
Noon-1:30 p.m.
Opening Session/lunch
The Power of Approachability
Scott Ginsberg
Maintenance for Managers
Mark Cukro
1:30 p.m.
Trade Show Opens/Dessert on
Trade Show Floor
2:50 p.m. - 4:10 p.m.
Marketing Your Affordable
Housing Community
Cathy Macaione
Next Generation Social Media
Duncan Alney
STOP the Bus
Eve Bradford
16 INSites July/August 2014
Creative Closing Advantage
Tiffany Yelverton
Winning Customer Connections
Marci Gonzalez
10:00 a.m. • Trade Show Opens
11:00 a.m. - 12:20 p.m.
Safety for Maintenance
Mark Cukro
Student Housing Part Two
Kim Cory
Where have all the First Visit
Leases Gone?
Lia Smith
Top Topics in the LIHTC Arena
Cathy Macaione
Hit the Road Jack! Outreach that Works!
Marci Gonzalez
12:30 p.m. - 1:30 p.m.
Lunch and Closing Session
Living Life at Performance Level
Curtis Zimmerman
1:40 p.m. - 3:00 p.m.
Dessert on the Trade Show Floor
3:10 p.m. - 4:30 p.m.
Changing Your Online
Story - Reputation Management
Lia Smith
Performance Level Teams
Curtis Zimmerman
Adding More Value than You Cost
Sue Weston
3:15 p.m. – 5:00 p.m. • MESH
6:30 p.m. • Prodigy Awards Reception
7:30 p.m. • Prodigy Awards
Dinner Program
Property Value: Managers
Make the Difference!
Sue Weston
www.iaaonline.net
25th Annual Apartment Industry Outlook
Join us on Tuesday, October 14 as we discuss the
impact that the economy, development and capital
may have on multifamily housing. Register today
at iaaonline.net
Moderator:
George Tikijian,
Principal of Tikijian Associates
Panelists:
Alexandra Jackiw,
President of Milhaus Management
Discussion points:
•M
anagement innovation being driven by millennials
• Today’s residents and their expectations and
standards
• How management is attracting and retaining
quality residents
• Cutting edge design/construction trends
Joe Whitsett,
CEO of TWG Development, LLC,
Discussion Points:
• Deal structuring
• Urban Development
Dave Keller, Senior Managing Director in the
Indianapolis office of HFF
Discussion Points:
• Trends in the availability, and terms, for
permanent financing, Life Company, Agency
and CMBS lenders.
• JV equity and structured debt, investors look to
new markets to satisfy their appetite for yield.
• How international capital flows affect the value
of Indianapolis real estate.
Michael Dury, Vice President of Originations
for PR Mortgage & Investments
Discussion Points:
• Conventional Bank Financing
• FHA Update
• Interest Rate Outlook
www.iaaonline.net
July/August 2014 INSites 17
The Nation’s Best Presenters at the
Midwest Multifamily Conference
You don't need to travel across the country to find the best Multifamily speakers. The Midwest Multifamily Conference
will offers the best national and regional presenters.
Duncan Alney is the vision behind
Firebelly and a nationally recognized social media
provocateur, who speaks across the country and
has been featured in numerous media outlets. As
CEO of Firebelly, Duncan leads the team to help
brands connect and build relationships with their
audiences. Firebelly’s clients include Anchor
Bay Entertainment, Cisco, Pearson Education,
Ponderosa, Qdoba, Web.com, Wiley Publishing,
Harrisburg Stamped, Visit Fort Wayne, American
Cancer Society, United Way and numerous others.
Kathy Belville was a licensed California
real estate salesperson prior to receiving her
Juris Doctorate degree. She entered the practice
of law as a generalist in real estate matters,
becoming a specialist in the representation of
landlords in 1989. Her areas of practice include
ADA Defense, Fair Housing Consultation, Fair
Housing Defense and New Legislation Analysis.
Eve Bradford is President and founder
of Excel Training and Consulting, Inc. Eve’s
varied experiences in the industry have provided
her an in- depth knowledge of effective industry
practices. Eve’s accomplishments include National
Apartment Lasing Professional, the second named
Certified Apartment Manager in the nation,
Certified Apartment Property Supervisor and Gold
Medallion Winner while with Lincoln Property
Company and the Distinguished Sales Award for
outstanding marketing and sales achievement
as acknowledged by the Sales and Marketing
Executives of Dallas.
Kim Cory, President of Annex Student
Living, LLC, leads all operations and property
management initiatives for the Annex collegiate
housing portfolio. Kimberly’s industry experience
has been an integral component for curriculum
development, e.g. Drexel’s and Virginia Tech’s
Property Management courses, NAAEI, and the
National Center for Housing Management. Dr.
Mitchell completed her doctorate in Environmental
Design and Planning from Virginia Tech’s College
of Architecture and Urban Studies.
Mark Cukro is a leading resource in the field
of service team development and brings to you all
of the knowledge, skills, and resources necessary
to promote personal and professional development.
Through Mark’s upbeat and unique approach to
delivering technical information each student is
engaged and encouraged to learn how to work
more effectively in the multi-housing and service
industry.
18 INSites July/August 2014
Scott Ginsberg asks What happens when
you wear a nametag twenty-four seven? Even
to bed? In the beginning, it was just a gimmick
to make friends. But soon, his crazy idea didn’t
seem so crazy. Fourteen years later, Scott’s
social experiment has evolved into an urban
legend, a world record, a cultural phenomenon, a
profitable enterprise and a prolific body of work.
He’s written twenty-seven books, produced
more than a hundred episodes of NametagTV,
performed six hundred corporate presentations
in five countries, released five musical albums
and recently started preproduction on his first
feature length documentary. He lives in New
York where he attempts to talk to strangers.
Marci Gonzalez, Ph.D., CPM is
an Associate Teaching Professor at Drexel
University in its Property Management Program.
From her first job 22 years ago as a part-time
leasing consultant to the start of her academic
career in Virginia Tech’s Property Management
Program, Kimberly has always been passionate
about the multifamily industry. Prior to entering
higher education, Kimberly was Vice President
of Operations for an 8,500-unit management
company with a diverse multifamily portfolio.
Cathy Macaione is a frequent contributor
of articles on marketing, maintenance, leasing
and management tactics to industry publications.
She facilitates and presents for Multifamily
Pro’s Brainstorming Sessions, Multi Housing
World, National Association of Home Builders,
Several Apartment Associations and Multifamily
Management Companies across the country.
Cathy is the author of “Six Days to Success:
Training the New Leasing Professional” and
creator of “Stopping the Real Estate Gremlins”, a
complete Multifamily Video DVD training series.
Lia Smith has proven experience in solving
training and resident retention challenges for
market, affordable, senior, tax credit and student
communities. A regular speaker at key industry
events, Lia joined the SatisFacts team in 2011 as
the Vice President of Education and Consulting.
She is also the author of “101 Marketing Ideas
To Get You Through The Slow Season” which
has become the go-to guide for a variety of
apartment communities.
www.iaaonline.net
Lori Snider is widely regarded as one of the
best sales and service trainers in multifamily real
estate. Lori is a frequent and requested national
conference presenter and she is regularly sought
for her keen insight regarding marketing trends.
Her enthusiasm, sales skills and imaginative
problem solving abilities are contagious, and
her creative capabilities can take a company
from average to exceptional through strategic,
focused initiatives. Lori co-founded Creativity
For Rent, a marketing and design firm that
served the real estate industry, and has executed
marketing strategies for a myriad of product
types throughout the country.
Sue Weston is a Certified Apartment
Manager, a Certified Apartment Portfolio
Supervisor, a Subject Matter Expert for the NAA
Education Institute, member of NAAEI Senior
Faculty and a licensed Texas real estate broker.
She is an adjunct professor at the University of
North Texas, teaching both basic and advanced
property management programs in the School of
Business. In 2014, she was awarded the Legends
in Education from the Apartment Association of
Greater Dallas. Her experience as an operations
executive and practitioner paves the path to
positive change and business results.
www.iaaonline.net
Tiffany Yelverton is a marketing
and sales strategist with more than 20 years
in the apartment industy and expertise that
complements current client cultures by
providing solutions to refine existing workflow
processes resulting in immediate and tangible
results. Tiffany holds the National Apartment
Association’s CAM and CAPS designations,
enjoys writing articles for many multifamily
and real estate publications, is on the board of
directors for the National Multifamily Speakers
Alliance, a frequent presenter for Gracehill.com
online chats, a Speaker/Facilitator at Multifamily
Pro’s Brainstorming sessions, and the host of the
brand new Internet TV Series: The Science of
Marketing show on MultifamilyProTV.com.
Curtis Zimmerman is a highly soughtafter speaker and #1 nationally best-selling author
of Life at Performance Level who has presented
his life-changing message to over one million
people around the globe. He expertly accelerates
culture change, energizes organizations and
creates greater accountability. From Fortune 100
companies such as J.C. Penney, Kroger, General
Electric, Walt Disney Entertainment, and Procter
and Gamble, as well as more than 20,000 Airmen
in the United States Air Force, Curtis inspires
audiences to “Live the Dream.”
July/August 2014 INSites 19
Around the
State
Apartment
Association of
Fort Wayne
Fall 2014 Education Courses
The Apartment Association of Fort Wayne –
NE Indiana is happy to announce their 2014
Fall Education Line-up
September
Preserving the Scene – Fire, Flood & Water
Damage – 3 CECs
September 11, 2014: 8:30 a.m. – 11:30 a.m. @
Protechs, Inc.
Instructor: Brandon Taylor, Protechs, Inc.
Who Should Attend: All
Organizing your Life, Office, & Maintenance Truck – 3 CECs
September 23, 2014 – 8:30 a.m. – 11:30 a.m. @ AAFW LJETC
Instructor: Tina Squires, Regional Supervisor, New Generation Management
Who Should Attend: All
October
Fair Housing – 3 CECs
October 9, 2014 – 8:30 a.m. – 11:30 a.m. @ AAFW LJETC
Instructor: Metropolitan Human Relations Commission Staff
Who Should Attend: All
Get Wired with Hands-On Electrical – 3.5 CECs
October 22, 2014 – 8:30 a.m. – Noon @ AAFW LJETC
Instructor: Chris King-Dye, Michigan State University
Who Should Attend: Maintenance
November
OSHA Safety & Risk Management – 3 CECs
November 13, 2014 – 8:30 a.m. – 11:30 a.m. @ AAFW LJETC
Instructor: Gregory R. Gerbers, CIC, The DeHayes Group, Vice President
Fort Wayne HBA, & IBA OSHA Chairman
Who Should Attend: Managers and Maintenance
Maintenance Tips & Tricks for Office Staff – 3 CECs @ AAFW LJETC
September 11, November 20, 2014 – 8:30 a.m. – 11:30 a.m. @ AAFW
LJETC
Instructor: Paul Crosby, Randy Lewis, and Lonny Muncie, Gene B
Glick Company
Who Should Attend: Managers, Leasing and other office staff
Visit www.aafw.org for more information and to register for the upcoming
courses.
to Property Managers, Independent Owners, Maintenance Supervisors,
and Management Company representatives) and one Associate Member
position will be elected. If you have questions or would like to submit a
nomination, please contact the AAFW-NEI at 260-482-2916.
Apartment Association of
Southern Indiana
Fair Housing Seminar
AASI will be hosting a Fair Housing Seminar on November 12, 2014.
The seminar is being held from 9 a.m. to noon at the Evansville Courier
Press, Community Room, at 300 East Walnut Street, in Evansville. This
year’s guest speaker is Sherre Helmer! Three (3) CECs will be awarded
for attending for those with CAPS, CAM, or NALP certifications. The cost
of attending is $55. For registration information or any questions, please
contact our office at [email protected] or 812-473-0917.
Northern Indiana
Apartment Council
The Northern Indiana Apartment Council is sponsoring a trade show on
September 17. This event will be held at The Patrician in Schererville.
It will feature two mini-workshops, a luncheon
with keynote speaker, Randy Fox. Randy Fox is
an executive leader, speaker and author who drives
significant corporate and individual growth through
leadership, sales, marketing and customer focused
concepts. With a 20-year career of continual
advancement, he is passionate about people and
delivering results by inspiring others.
Executive leader Randy
Fox drives corporate
and individual growth.
He will speak at the
NIAC trade show.
There will also be prize drawings throughout the
day. The event will run from 9:00 a.m. to 4:00 p.m.
Registration for the trade show only is at no charge.
The lunch is $35 member/$45 non-member. Booths
are available for $125 member and $250 non-member.
ANNOUNCEMENTS
Please welcome new Assistant Manager, Angela Blackwell to Hamptonin-Highland!
There is a new face at Hays and Sons Complete Restoration and at the
NIAC. Alyse Houghton is new to Hays and Sons’ Business Development
team in Crown Point. Headquartered in Indianapolis, Hays and Sons has
been a member of the NIAC since August 2013. They are experts in
water removal, emergency service, mold and smoke damage, contents
and fire damage, and storm damage.
Seeking Nominations for the AAFW Board of Directors
The Board of Directors for the AAFW-NEI is seeking nominations for
the Board of the Directors positions that carry a two-year term starting
January 2015. For members interested in leadership roles, this is a great
opportunity for you to represent your colleagues and have a voice in
the future direction of the Association. During the Annual Meeting &
Election Meeting in October 14, two Regular Member positions (open
20 INSites July/August 2014
www.iaaonline.net
IAA members enjoyed a perfect
summer night at Victory Field
On July 24, IAA members gathered downtown, first at the tailgate hosted
by Indiana’s Finest Wrecker and Hays & Sons Complete Restoration and
then at Victory Field. Members gathered for dinner and drinks at the
Coors Light Corner, while the Indianapolis Indians battled the Charlotte
Knights. In spite of IAA members rooting for the home team, the Indians
faced a seven-run sixth inning by Charlotte and lost 9-2.
Fun Meeting
Recap
IAA offers a special thank you to sponsors Indianapolis Power & Light,
VM Integrated, CORT, Signworks, KONE and Davey Commercial
Grounds for hosting a perfect summer night at the baseball field.
Check out the IAA Facebook page to see more photos from the tailgate
and the event. Watch for details of our next FUN Meeting—the muchanticipated holiday event in early December.
Edward Rose is represented by Todd Casselman,
Maintenance Supervisor of Polo Run and Ron Bolden,
Maintenance Supervisor of Sundance.
www.iaaonline.net
Ashley Benner, Chelsie Walker and Laura
Jones of The Residences at CityWay.
The LB Gray and Landman Beatty teams.
Cole Willis of IPL and Chelsea Parsey.
Members enjoyed the relaxed atmosphere of
Coors Light Corner.
July/August 2014 INSites 21
22 INSites July/August 2014
www.iaaonline.net
MEMBER Q&A with Alex Freeman
Alex Freeman, now Property Manager of The
Maxwell and Mozzo Apartments, was named
Assistant Manager of the Year through the 2013
Awards of Excellence. Freeman was described
as a driven and extremely dedicated employee.
Learn more about Alex Freeman through our
member Q&A.
How did you get started in the multifamily industry?
I started in this industry through the Residential
Property Management Program at Ball State University.
Alex Freeman
What had you accomplished at the property that made you most proud last year?
Being promoted to Property Manager of The Maxwell and Mozzo Apartments
this past December.
What was your first thought upon learning you received the award?
Wait! Did they really call my name?
When did you join the staff at the Maxwell? How is your current role different
from your previous role? I joined the staff in October of 2012. My role was very
similar to that of my previous position but I was able to focus more on the lease
up of Mozzo Apartments.
Tell us about your first job. My first job was with the Gene B. Glick Company,
at Westhaven Luxury Apartments. I started out as an intern through the
Ball State Program and that turned into full time employment after school.
Westhaven Luxury Apartments was the first lease up that our company had in
quite some time and I was fortunate to be a part of it since I was an intern. That
experience allowed me to hone my skills from selling apartment homes to the
behind the scenes administration and was a great opportunity to learn so much
in such a short period of time.
Tell us about some unique aspects of the Maxwell. The Maxwell is different than
other communities in the area. It was originally custom condominiums that were
converted into luxury apartment homes. The Maxwell offers large apartment
homes with custom finishes, many of which have unique finishes throughout.
Have you had any specific mentors or role models in the industry? There are
so many role models in the industry-- my professors and everyone that I have
worked with at the Gene B. Glick Company. All of them have pushed me to be a
better person and professional in this industry.
What was your first IAA event? Tell us about your involvement in IAA. My first
event was with the FUN committee when I was an intern with the company.
Currently, I am a part of the Golf Committee and attend other events throughout
the year to show my support.
Where were you working when you were named Assistant Property manager
of the Year? The Maxwell and Mozzo Apartments.
What do you value most about your career in the multifamily industry? Never
expect ordinary. Every day is different and comes with a new set of challenges.
What advice do you have for those working in property management?
Never give up on your dreams and always be willing to take a risk, even if it is
outside of your comfort zone.
NEW MEMBER PROFILES
Associated Bank
At Associated, we pride ourselves on helping you turn commercial real estate
opportunities into success by building long-term relationships and delivering
fast, flexible services. Whether you’re building new, acquiring, renovating
or refinancing your multifamily property, we are here to help. As one of the
nation’s top 50 financial institutions, Associated Bank offers you the resources
to navigate any economic climate. And with our large Midwestern footprint,
including our Indianapolis office, we’re locally-based and available when
you need us. To move your commercial real estate project forward, call Dan
Hatfield in Indianapolis at 317-638-8209 or go to www.AssociatedBank.com.
_____________________________________________________________
Cohen & Malad, LLP
Cohen & Malad, LLP offers business services and litigation support to Indiana
professionals in the real estate industry. We handle landlord/tenant, contract, and
vendor disputes among other things. Our attorneys can bring suit on your behalf
or represent you in contested matters. Visit us at www.cohenandmalad.com or call
317-636-6481 for Mike McBride and speak directly with us about your needs.
_____________________________________________________________
24 INSites July/August 2014
GAF
Founded in 1886, GAF has become North America’s largest manufacturer of
commercial and residential roofing. Our success in growing the company to
nearly $3 billion in sales has been based on our unique philosophy of:
•H
elping property owners & architects to make their best and safest roofing
choices
•H
elping supportive distributors and roofing contractors to build their
businesses and avoid hassles
_____________________________________________________________
Indianapolis Winsupply
Indianapolis Winsupply is a premiere supplier of plumbing and HVAC parts
for all of central Indiana as well as other areas throughout the state. We carry
a large inventory of the highest quality product lines such as, A.O. Smith,
Luxaire, LG products, American Standard, Honeywell, Delta, Aprilaire,
and several others. We have been serving Indianapolis and the surrounding
areas for over thirty-five years and pride ourselves on our excellent customer
service, competitive pricing, and extensive product knowledge. Let us put our
knowledge and expertise to work for you. Come visit our spacious showroom
or our Will Call counter located at 340 Transfer Drive. We are open Monday
– Friday, 7-5, and Saturdays 7:30 – noon. Contact us at 317-273-6365 or you
can visit us online at www.indianapoliswinsupply.com.
_____________________________________________________________
MFS Supply
MFS Supply is a national distributor of appliances and HVAC units with over
100 distribution centers to provide you with quick shipping on the products
you need. Our 500,000 square foot warehouse in Mentor, OH is where we
assemble all of our cabinets. With our vast inventory of property management
products, we are able to offer unmatched service to customers regardless of
size. We currently service customers with as little as a 1,000 units or customers
with 50,000 or more units. As a national company with a customer-focused
mentality, MFS Supply’s broad inventory of products is matched by our deep
commitment to customer service. Dedicated representatives serve individual
accounts, ensuring detailed knowledge and consistent reliability for specific
business needs. For more information or to receive a personalized quote,
please contact us at 800.607.0541 or www.mfssupply.com.
_____________________________________________________________
Warehouse Radio
Warehouse Radio is your #1 source for Motorola and other 2-way radio
communication products. Why are we #1 you ask? We have been providing
2-way communication solutions for over 39 years to property management
companies throughout the U.S. Our customer service philosophy may be a
little old fashion but we believe our customers are the most important part of
our company. You will not find a phone tree here. When you call Warehouse
Radio, you will speak to a member of our staff. Warehouse Radio is more
than a Motorola Elite Specialist and an authorized Ritron dealer; we are
your full service communication provider. We believe in listening to you and
finding a solution to best fit your needs. Call or email us today to see how
we can help with your communication needs; 1-800-523-0625 or Sales @
WarehouseRadio.com. Visit us on the web at www.WarehouseRadio.com
_____________________________________________________________
WebListers - Marketing Made Easy!
Think of us as an extension of your marketing team. We offer innovative
products that will take care of your most important marketing needs:
LeaseHub is a Classified Posting Tool that helps make online advertising
quick and easy to save you valuable time. RentSites offers attractive, full
featured Apartment Websites that allow you stand out at an unbeatable price.
Social Act simplifies Reputation Management and Social Engagement so you
can be in control of your community’s virtual curb appeal. Our products are
easy to use and they expedite marketing inefficiencies, leaving you with more
time to analyze the robust reporting that we provide and learn more about your
prospective residents! In addition to our suite of marketing tools, we pride
ourselves on offering world class customer support to help you along the way
to more leads and longer retention! For more information please contact our
WebListers Team at 800-784-2155 or [email protected]
www.iaaonline.net
october
Associate Member
Update
IAA values the membership of Associate Members
and welcomes several new members who provide
services to the multifamily industry.
New Members*
Associated Bank N.A.
Coliance Risk Advisory
Crisis Cleaning, Inc.
GAF
Glidden Professionals
Interface
KONE Elevators
Valspar Corp.
Dropped Members*
Keltner Group, LLC
Amerestore
Armstrong Cabinet Products
Madison River Industries, LLC
BMO Harris Bank
On The Scene LLC
Choice Property Resources
Renter’s BOOM
Roeing Corporation
Duke Energy / Honeywell
G5
Securitas Security Services
Indiana Roof & Exterior Cleaning Wow! Window Washing
14
Industry Outlook
15-16
IAA Midwest Multifamily Conference
23Electric Heat Review /Gas Heat Review
November
12
CFC/EPA
18New Member Orientation
19
Leasing Skills
december
4p.m. – 7p.m.
Offsite
9a.m. – 4p.m.
8a.m. – 2p.m.
3:30p.m. – 5p.m.
9a.m. – Noon
3
Fun Meeting
10-11HCCP
Upcoming
Events
5:30p.m. – 8:30p.m.
9a.m. – 5p.m.
Sign up online to
register for all
events and
classes at
our website:
events.iaaonline.net
Dropped members have chosen not to renew
their IAA membership. If you are currently doing
business with these companies, please encourage
them to renew their IAA membership.
*between June 1 and July 31, 2014
www.iaaonline.net
July/August 2014 INSites 25
Guess What Happens to Rents in High Job Growth
Areas?
Digested From “Employment a Bigger Driver of
Home Prices, Rents”
U.S. News & World Report (08/07/14) Peralta,
Katherine
Trulia notes that employment growth is now playing
an increasingly larger role in boosting rents in U.S.
metro areas. Meanwhile, home prices are also on
the rise in markets with above-average employment
growth. The Trulia Price Monitor and the Trulia Rent
Monitor show that home prices were 7.8 percent
higher last month from July 2013, while rents climbed
6.1 percent on a year-over-year basis. The two monthly reports show how listed
home prices and rents are trending nationally and locally in the 100 biggest U.S.
metro markets. Job growth is widely viewed as a more sustainable driver of housing
demand. Markets with higher list-price gains had faster job growth, the research
shows. Cities that registered the biggest increases in home prices were RiversideSan Bernardino, Calif., and Birmingham, Ala. Those areas with the smallest gains
were Albany, N.Y., and Little Rock, Ark. For rentals, the median rent for a twobedroom apartment increased faster in higher-density areas with more job growth
-- most notably San Francisco and Sacramento -- than in such “sprawling markets”
as Birmingham and Milwaukee. Trulia chief economist Jed Kolko concludes, “What
we’ve seen most recently is job growth has been faster in those harder-hit markets
than for the country overall. That’s good news for their housing recovery.” - See
more at: http://www.naahq.org/read/industry-insider/08-12-2014#740542
National
Focus
Three Reasons for Charleston’s Soaring Rents
Digested From “Area Renters Lament Rising Rental Rates in Charleston Region”
Charleston Post and Courier (08/10/14) Richardson, Tyrone
Apartment rents are increasing faster in the Charleston, S.C., metro area than in
many other parts of the country. Elaine Worzala, director of the Carter Real Estate
Center at the College of Charleston School of Business, reasons that rents are
on the way up because of two factors: higher demand coupled with the influx of
higher-paying employment opportunities. A lack of new product is another reason.
Many new apartment developments were shelved during and after the recession.
Construction activity in recent months has been picking up in the region. Experts
are forecasting more conservative rent hikes as a result, which would be welcome
news for apartment hunters in and around Charleston. Reis Inc. recently ranked the
5.9 percent quarterly rent increase in Charleston as the fourth highest in the United
States, based on what apartment owners and managers were asking from June of
last year through this June. That is compared to a 3.2 percent average increase for
all 79 metro areas Reis researchers included in their study. The average asking rents
in the metro Charleston climbed 0.8 percent to an average $847 per month between
the end of the first quarter and June 30, mirroring the 0.8 U.S. average. Worzala
remarks, “When you bring in higher-paying jobs, that is great, but it can have a huge
effect, and that can change the marketplace pricing.” She said the strain on supply is
exacerbated by some retirees and other empty-nesters opting to rent housing instead
of buying. In terms of new units being added to the market, ApartmentGuide.com
recently projected the Charleston area’s apartment construction would increase 8
percent from 2013, which would be the highest growth rate in the U.S. - See more at:
http://www.naahq.org/read/industry-insider/08-12-2014#740542
Two Factors Contributing to Sonoma’s High Rents
Digested From “Rents Soar in Sonoma County”
Santa Rosa Press Democrat (California) (08/10/14) Digitale, Robert
Demand has grown so strong for apartments in California’s Sonoma County that
one owner and operator -- Pine Creek Properties -- stopped putting rental ads
on Craigslist earlier this year. “We are looking at being 99.9 percent full at any
given time,” explains Patty Goodwin, CFO for the Santa Rosa-based property
management firm. “The units are renting pretty much the day we’re getting a 30-day
notice” from a departing resident. Two factors are commonly cited to explain the
trend: robust job growth in the Bay Area and a lack of new housing throughout the
county. Due to the high demand, the county recorded some of the fastest rent gains
in the country this year. The average apartment rent climbed to $1,521 a month in
Sonoma County in the second quarter -- a 13.3 percent increase from a year ago,
according to Real Answers. The rate of the county’s increase was indeed the greatest
of 23 metropolitan areas throughout the Golden State that Real Answers studies
and higher than all 29 of the other metro areas the company reviewed nationwide.
Similarly, Axiometrics reported earlier this spring that Sonoma County tied for fifth
among U.S. communities with the fastest yearly rent hikes. The four other areas with
faster rate gains were Odessa, Texas; Napa; and Honolulu. As mentioned earlier,
few new houses and apartments have been completed in Sonoma County since the
housing boom went bust almost seven years ago. From 2004 to 2007, the county
added approximately 1,100 market-rate apartments, states Real Answers spokesman
Nick Grotjahn. Since that time span, just 71 units have been erected. - See more at:
http://www.naahq.org/read/industry-insider/08-12-2014#740542
Let IAA/NAA’s Lease
Program Simplify
Leasing for You
The IAA/NAA National Lease Program/Blue Moon saves time and
money by speeding up the preparation and printing of lease packages.
The software improves accuracy and reduces errors with its built-in
math calculations, default settings for recurring items and charges,
automatic data transfers from the main lease form to other forms
in the lease package, error checking and lease expiration reports.
Call today!
Call IAA at 317-816-8900 to inquire about the
National Lease Program.
26 INSites July/August 2014
www.iaaonline.net
Power Lunches
pack a punch
Sponsored by:
IAA’s third Power Lunch for 2014 was a
hit with more than 200 IAA members in
attendance. The event, held at the Marriott
East, was a great opportunity for networking
and building business connections.
Keynote speaker and former Colt Jeff
Saturday impressed the crowd with message
about effective goal setting, team work
and accountability. Saturday shared many
entertaining anecdotes from his career and
answered a series of questions.
Mary Carter-Lee, Major Account
Executive, Republic Services attended
all three Power Lunches this year. This
last one was her favorite because of
Jeff Saturday. Besides his involvement
with the Colts she felt that his focus on
teamwork and goals really hit home.
“I was honored to sponsor the Power
Lunch this year,” Carter-Lee said. “It
was great information and motivation
for this particular market. This event
gave us a strong presence in the multifamily industry, and at each lunch I
was given the opportunity to meet
some great people as well as inform
managers of what Republic Services can offer them. Being a sponsor
we were always seated with the speakers and key decision makers
and influencers in the property management industry as well as board
members of the IAA. I like that the speakers not only related to the
multifamily industry but contributing industries as well. This was a
great networking opportunity and it was educational.”
Watch for information on the 2015 Power Lunch Series coming soon!
More than 200 IAA members attended the August 13 Power Lunch.
Jeff Saturday shared stories of leadership with
IAA members.
www.iaaonline.net
Mary Carter-Lee of Republic was one of the
many fans who enjoyed meeting Jeff Saturday
and getting an autograph.
July/August 2014 INSites 27
28 INSites July/August 2014
www.iaaonline.net