ShelterInsights - The Shelter Group

sights
In
Shelter
Issue…
One of the central themes
evident throughout The
Shelter Group's more than 30
year history is the importance
of developing and maintaining strong relationships. In
previous issues, we have written about the long, deep and
highly valuable relationships
we have with our lawyers,
architects, contractors and
others. In this issue, you will
read about the central role
relationships with our neighbors and our residents play in
the work lives of our terrific
associates across many different parts of the company.
Our first relationships in a
town or city where we are
looking to develop a new
community are with our
immediate neighbors. Because
we have an active development pipeline in high barrier
to entry markets from northern Virginia to Boston, we
have to get virtually every site
zoned for our intended use.
Our neighbors are extremely
focused on the impact our
proposed communities will
have on their lives, their
home values, the traffic in
the neighborhood and more —
just as you would be if a new
community was proposed next
door to your home. We know
their support will be central
to our ability to obtain the
approvals we need to move
forward, and so our approach
is to communicate early and
often, with great transparency
and openness to hearing our
neighbors’ concerns, trying to
address them as best we can.
In this issue, continued on page 2
Marilynn Duker
President, The Shelter Group
C R E A T I N G
Q U A L I T Y
C O M M U N I T I E S
Rendering of future Brightview community in Warren, NJ
Developer Highlights: Triple Header Week Brings
Big Wins for Brightview Senior Living
SPOTLIGHT
In this
The week of May 13, 2013 may likely go down in Brightview history. Never before have we
received three zoning approvals in a single week! We are now well positioned to move
forward on our development efforts for new communities in Warren, New Jersey, Norwalk,
Connecticut and Canton, Massachusetts. These successes are the direct result of tremendous
efforts led by David Holland, Andrew Teeters and Michael Glynn. In each case, they listened
carefully to the needs of the larger community and devised plans to respond accordingly. In
addition, they ensured Brightview Senior Living’s ability to develop communities that will
support a vibrant lifestyle for future residents.
David Holland
quickly learned David was a man of his word, and
he consistently delivered on his promises. Over
time, they came to respect the commitment he
had made – not just to the proposed Brightview
development but to the neighborhood as well.
After almost a dozen public meetings, our proposed development was approved on May 13. With
a near capacity crowd at the final hearing, not
one of the neighbors spoke in opposition to our
project. In fact, many neighbors spoke in favor
of our project and in support of David Holland’s
efforts in particular. Having support
from the neighborhood is a major
”He [David] listened to our concerns and
accomplishment. What David was
ultimately showed us that the proposed
able to achieve in Warren was a
monumental
accomplishment!
Brightview development was superior to
Brightview Senior Living secured a beautiful
17-acre parcel directly adjacent to the town center
in Warren, New Jersey. For the convenience of
our residents and their families, the site affords
close proximity to a variety of shopping and
professional offices in the suburban northern
New Jersey town. Brightview plans to develop a
100 apartment home community that will include
assisted living and dementia care. A number of
the apartment homes will include full kitchens
the other options possible for the site.”
“David was a true pleasure to work
with,” commented neighbor, Debbie
Davis. “He met with us often and kept
us fully informed of his efforts.”
She continued, “He listened to our concerns and
ultimately showed us that the proposed Brightview
development was superior to the other options
possible for the site. While we were originally
skeptical of the Brightview development, we
ultimately came to fully support it.”
­—Debbie Davis, neighbor
and will be larger than our standard assisted
living apartments to address the desires of a
more independent population. We believe the
larger apartments will give us a unique niche in
the marketplace.
Late in 2011, David Holland, Brightview’s Vice
President of Development, reached out to our
neighbors directly abutting the future community. He spent countless hours in their living rooms
talking about the importance of our development
for seniors and their families. He attentively
listened to their concerns and developed plans
responding to their feedback. David was honest
and upfront with the neighbors, telling them
what was and was not possible. The neighbors
Andrew Teeters and Michael Glynn
For almost a decade, Brightview Senior Living
has been looking for a site in Fairfield County,
Connecticut. Few options for senior living exist
in the densely populated area near New York City
Developer Highlights, continued on page 4
summer
2013
In this
Issue…
In this issue, from page 1
Our Brightview developers are
highly effective in this capacity
because they are passionate
believers that what we offer our
residents and their families is
truly an outstanding environment and quality service. They
genuinely enjoy the process of
getting to know our neighbors
and of working together with
them to address their concerns,
with the end goal of bringing
a much needed service to the
community.
In addition, the key to our
success as the owner and operator of our communities is the
relationship our associates build
with each and every one of
our residents and their families.
In the spring, I attended an
Associate Recognition Dinner at
Evergreen Woods and sat with
Elaine Bronson, a Housekeeper
at the community. She has been
cleaning the apartment of one
of the residents for 20 years!
They have, of course, become
good friends and have shared
many experiences — happy
and sad — over the years. The
resident is now 100 years old!
It’s these kinds of relationships
and those described elsewhere
in this edition occurring each
day at so many of our communities — both at Brightview and
at Shelter Properties — that we
believe differentiates us.
While we certainly talk about
how much we value strong
relationships, the most wonderful thing to me is that they
simply wouldn’t happen at
every level of the organization — in creative and special
ways — without the people who
choose to come to work for
us having this as one of their
own personal core beliefs. We
can’t teach someone to value
each person they come into
contact with on the job. That
comes from within and is at the
very core of who they are as a
human being. We feel privileged
to have attracted so many very
special people to our organization who share this essential
value with us.
2
Editor: Sarah H. Schlenker
EM P OW ER ME N T
Leadership Conference
for Shelter Properties
In May 2013, leaders from Shelter Properties gathered in Hershey,
Pennsylvania for the Shelter Properties Leadership Conference.
The theme for the conference was Empowerment. Marilynn Duker,
President of The Shelter Group, opened the conference by welcoming all
leaders and promising an experience unlike any prior. The conference
kicked off with a performance by ‘The Shelter SPICE Girls,’ singing
their rendition of “Pay Me Lady” (a rent collection spoof on “Call Me
Maybe” by Carly Rae Jepsen).
Greg Conderacci, of Good Ground Consulting, LLC, returned to the
Leadership Conference for the second year, and defined empowerment
as “The power to make the right decision at the right time at the right
level.” Using examples from the famous Harvard Business School case,
“The Parable of the Sadhu,” in which mountain climbers unexpectedly
meet a person in trouble on a mountainside, Greg led managers
through a series of exercises to improve their understanding – and
their performance – when they must make key decisions. He described
these decisions as “Sadhu Moments,” the times when making the right
decision can have a big impact on them, their staff, the residents and
Shelter overall. And, often, these moments pass almost unnoticed.
The managers considered several examples where ‘going the extra mile’
for residents made a lasting favorable impression, improving satisfaction and service. The managers brainstormed several suggestions for
improving their ability to respond to resident needs and to improve
their own teamwork. They worked on empathy, ‘seeing the world
through other’s eyes,’ and behaviors that enhance trust and cooperation.
In addition to educational sessions, participants enjoyed an afternoon of
SPICE, part of Shelter’s wellness initiatives incorporating 5 dimensions
of wellness — Spiritual, Physical, Intellectual, Cultural and Emotional.
Each attendee had several options for afternoon activities including golf,
paint ball, a trolley tour around Hershey or a spa treatment. The feedback
was unanimous: everyone loved their afternoon SPICE activity. As one
leader commented, “The SPICE time was awesome. It gave me time
to meditate and truly reflect upon and absorb the information from
Greg’s sessions.”
On the final day of the conference, a photo scavenger hunt united
conference attendees in a fun and engaging teambuilding exercise.
Ron Culberson, the 2013 President of the National Speakers Association, humorist and author, wrapped up the conference. Ron reminded
attendees that we are all heading toward one final goal and the key to
success in life, death and almost everything in between is to “Do It Well.
Make It Fun.” Ron’s self-depreciating approach made for great laughs
with a powerful message. Many attendees left the conference buzzing
about Ron, talking about his presentation during the trip home.
Di Edwards, Senior Vice President of Operations at Shelter Properties,
shared her feedback:
“The Leadership Conference was a huge success!
I am especially proud of our Service and Property
Managers who shared freely during our educational sessions. Together, we can grow stronger and
kick it up to the next level!”
SHELTER PROPERTIES
T
VIBRANT PEOPLE
VIBRANT COMMUNITIES
Leadership Conference 2013
BRIGHTVIEW
The annual Brightview Senior Living Leadership Conference brings
together leaders from Brightview’s communities to celebrate the
achievements of the prior year. In addition, the conference affords
leaders opportunities to enhance their professional knowledge and
skills. The Brightview Senior Living Leadership Conference braved
the elements and the odds of a winter storm, and held its event in
Newport, Rhode Island, in March 2013.
The Welcome Reception and Awards Gala at the Rosecliff Mansion
kicked off the conference. Attendees toured the mansion fashioned
after the Grand Tianon, a garden retreat at Versailles. Hosted by
Brian Engle, Senior Vice President Operations at Brightview Senior
Living, the Awards Gala recognized the star performance of individual associates and coaches as well as the most successful
communities. Brightview Greentree was proud to receive the title
of Community of the Year.
The following day, Executive Vice President, David Greydanus
introduced the theme of the conference, Vibrant People, Vibrant
Communities, continuing the focus on developing and sustaining
Brightview’s unique culture of resident empowerment. A series of
professionally-made videos illustrated resident empowerment and
what it looks like in each community department. The scenarios,
based on real-life examples provided by Brightview associates,
demonstrated how residents are empowered. In some cases, the
resident and associate actors portrayed their own stories. Building
upon the Brightview mission of “creating vibrant communities by
providing excellent service,” David further defined the philosophy
and culture by stating, “Vibrant communities are joyful places
where we empower our residents to live an independent and
purposeful life, full of choices and flexibility, and where we focus
on possibilities rather than limitations.”
In addition, the conference agenda included two guest speakers
who reinforced the theme of Vibrant People, Vibrant Communities.
Dr. Bill Thomas, international authority on longevity and eldercare
and founder of the Eden Alternative and Green House Project,
addressed the conference and shared insights on ‘elderhood.’ His
comments on empowering older adults were thought-provoking
and extremely well-received. Vicki Hess, Catalyst Consulting, joined
the conference for the second year, and suggested ways for all
community leaders to reduce stress and gain more energy to
achieve Brightview’s mission.
Community leaders left the Brightview conference with renewed
vigor and commitment to fulfill Brightview’s mission and differentiate the company from other senior living providers in the industry
by creating vibrant communities of resident empowerment.
ASSOCIATE
Spotlights
Tricia Church
Brightview South River
Brightview Senior Living’s core values and
principles are exemplified by Tricia Church,
Senior Resident Assistant at Brightview South
River. In addition, she embraces resident empowerment and engages residents as she completes her work
each day. With kindness, compassion and a warm smile, Tricia excels in
her role as Senior Resident Assistant. Tricia is also delighted to step in
where she is needed to assist residents and associates; whether cleaning apartments, serving meals or organizing closets with a resident,
Tricia is always willing to help.
In a calm, encouraging manner, Tricia succeeds where others may not.
As if she has a magic touch when interacting with residents, she works
with residents on solutions that are beneficial to all, ensuring residents
have what they want and need. She is also the person residents as well
as associates turn to during difficult times. Tricia’s warm and loving ways
make it easy for residents and associates to be comfortable with her.
Tricia’s commitment to residents at Brightview South River, their
family members and associates is outstanding. To honor her hard work
and dedication, she was awarded Associate of the Year—Caregiver at
Brightview Senior Living’s Awards Gala held during the Brightview
Conference. Congratulations Tricia!
Shirl Younger
Brightview Westmister Ridge
When it is enthusiasm you need, call on
Shirl Younger, Senior Concierge at Brightview
Westminster Ridge! The ultimate cheerleader
with a tremendous amount of spirit, Shirl
embodies Brightview Senior Living’s commitment
to vibrant living. Each day, as the concierge at the community, she strives to make the lives of residents, their families, visitors
and associates more vibrant. And, each day, she succeeds, bringing
warmth, love and compassion to the lives of everyone she greets.
In addition, Shirl works with residents to problem solve. She has the
residents’ best interests at heart, and delights in bringing smiles to their
faces. Shirl also adds distinctive touches to programs at Brightview
Westminster Ridge, whether exquisitely dressing up for parties and
theme days or finding extra touches for special occasions and events.
Because of her dedication to the residents at Brightview Westminster
Ridge, their families and associates, Shirl was awarded Associate of the
Year—Hospitality at Brightview Senior Living’s Awards Gala held during
the Brightview Conference. In addition, because of her outstanding
performance, Shirl is participating in the Individual Development
Program (IDP) with the goal of a learning the Business Office Manager
position. Her work at Brightview Westminster Ridge is exceptional.
Congratulations Shirl!
Team at Woodbridge Commons
For Barbara Ruben, Senior Property Manager at Woodbridge Commons,
building relationships is the foundation for success in property management—especially at an affordable, family housing community. “By
paying attention to residents and identifying their needs,” she asserts,
“you can help them get what they need, empowering them when no
one else might.” Such quality relationships then develop into “trusting
Associate Spotlights, continued on page 4
Insights spring 2013
Shelter
3
Rendering of future Brightview community in Norwalk, CT
Developer Highlights, continued from page 1
because development sites are difficult to find.
Brightview was extremely pleased to secure a site
on a well-traveled road in Norwalk, Connecticut.
The site is currently used as a meeting and dining
venue for a local fraternal organization that is no
longer interested in maintaining the building.
The existing building will be demolished and
a new 90 apartment home assisted living and
dementia care community will be developed on
the site.
Andrew Teeters, Vice President of Development,
and Michael Glynn, Development Director,
worked closely with the town officials and the
local neighbors on the project. When our original
design for the proposed development created
problems for the community and for Brightview,
Andrew and Michael made the difficult decision
to bring in a new team of designers to rethink the
development. In part because of the complete
redesign of the building, we successfully garnered
support from the town officials as well as the
neighbors adjacent to the site. In fact, we were
able to gain the support of all of the adjacent
neighbors. Andrew and Michael worked hard to
get broader community support for the project
as well; a number of citizens spoke in favor of
the proposed development. As a result, the Town
Council unanimously voted in support of our
project on May 15.
In Massachusetts, as well as several other New
England states, town governance raises the bar
THE SHELTER GROUP PORTFOLIO
(as of 07/15/2013)
No. of No. of Properties Units
Brightview Senior Living
274,873
Shelter Properties Managed
485,580
In Development
Total
272,850
10213,303
Shelter manages properties in 10 states.
4
on democracy. Zoning cases get decided at “town
meetings” in which every resident of the town
is able to vote on an applicant’s zoning request.
At The Shelter Group and Brightview Senior
Living, it is our practice to extend ourselves to
our future neighbors most affected by any of
our developments. In Canton, Massachusetts,
we went beyond our immediate neighbors and
talked with as many of the town’s residents as
possible. In addition, as zoning cases are heard
infrequently, it was important to talk to as many
people as possible to garner support for the development and ensure approval for the project
the first time it was voted on by the residents of
Canton. Otherwise, it might be up to year before
another vote.
In essence, we needed to launch a small political campaign to ‘get the word out’ about the
importance of our development. No team was
better suited to meet this challenge than Andrew
and Michael. Based on Andrew’s experience in
many previous zoning cases, he and Michael
developed an action plan to reach out to as many
key decision makers as possible. Over several
months, they made presentations before town
fathers, sat at kitchen tables with local neighbors
and went door to door telling people about the
potential new Brightview Senior Living community. Together, they made an amazing team.
As our zoning lawyer noted, “they are evangelists
for senior housing.”
As our zoning lawyer noted,
”they [Andrew and Michael] are
evangelists for senior housing.”
While located on a well-traveled road, our
proposed site is currently used as a gravel pit,
and the neighbors to the rear and sides of the
site are mostly single family homes. Andrew
and Michael convinced the vast majority of
neighbors that our proposed continuum of care
(to include independent living as well as assisted
and memory care) is a far superior neighbor
than a gravel pit. In addition, they were able
to win over the town fathers about the importance of the presence of senior living in their
community. Subsequently, at a town meeting
of all of the residents of Canton on May 15, our
proposed Brightview Senior Living community
was approved.
Next time you see David, Andrew or Michael,
extend them congratulations on their terrific
accomplishments.
Stay tuned for more exciting news!
Associate Spotlights, continued from page 3
relationships,” she adds.
Barbara and her team at Woodbridge
Commons, including Senior Service
Manager, Mike Birchfield, Assistant
Property Manager, Connie Gutierrez, and
Porter, Andy King, embrace the philosophy
at Woodbridge Commons and are
The team at Woodbridge Commons
successful. Treating residents with respect
and compassion are important. And, as a result, residents know the office is supportive and is
a resource when there is nowhere else to turn. Residents also know that Barbara and her team
care about them and have found solutions to several needs. A Food Pantry, Clothes Closet and
After School ‘Tell-Me-What-You-Learned-Today’ program have been organized at the community to help residents in need. In turn, residents have helped stock food and clothes assisting
their friends and neighbors.
The team at Woodbridge Commons is also called when training, mentoring and other supportive
roles must be filled. They excel in their assistance in preparation for REAC inspections as well as
coaching new Property Managers and Assistant Property Managers.
In recognition of their hard work and dedication to the residents at Woodbridge Commons,
Barbara Ruben was awarded Property Manager of the Year at Shelter Properties Annual
Awards Luncheon.
The Shelter Group | 218 North Charles Street, Suite 220 | Baltimore, MD 21201 | Telephone 410-962-0595 | Fax 410-347-0587 | www.thesheltergroup.com
Shelter
PROPERTIES
happenings
AWARD
WINNERS
In March, 2013, Shelter Properties held its annual Awards Luncheon
honoring associates who demonstrate a commitment to helping residents
live their lives to the fullest. These associates represent the best of our
company. Westbrook Commons was awarded Community of the Year for
Shelter Properties.
STARS Service
Shanicka West
Property Manager
Ashland Commons and
Park View at Ashland Terrace
Nicole Howard
Assistant Property Manager
Ashland Commons
STARS Teamwork
TEAM at Park View at Towson
STARS Action
Reggie Golder
Service Manager
Park View at Randallstown
and Park View at Woodlawn
STARS Reputation
TEAM at Woodland Springs 
STARS Success
Susan Harbison
Property Manager
Park View at Naaman’s Creek
Excellence in Service
Courtney Squires
Service Technician
The Vinings at Christiana
Excellence in Compliance
Peggy Nelson
Property Manager
Park View at Manchester Heights
and Park View at Tyler Run
Excellence in Operations
Tracey Prince
Assistant Property Manager
Highland Commons and Residences
at Highland Commons
Excellence in Wellness
Susan Rooke
Senior Property Manger
Park View at South Pantops
Significant Achievement
TEAM at Park View at Colonial Landing
Service Manager
of the Year
Keir Nolan
Maintenance Supervisor
York Commons
Property Manager
of the Year
Barbara Ruben
Senior Property Manager
Woodbridge Commons
Community of the Year
Westbrook Commons
BRIGHTVIEW
Brightview Senior Living held its annual Awards Gala during the Leadership
Conference in March, 2013. The event honored associates and communities
for their commitment to Brightview’s brand promise—Live Vibrant—and how
residents are empowered to live their lives to the fullest. Community of the
Year was awarded to Brightview Greentree.
Associate Engagement
Brightview Westminster Ridge
Resident Satisfaction
Brightview Avondell
President’s Club
Barkley Place
Brightview Avondell
Brightview Catonsville
Brightview Commons
Brightview Concord River
Brightview Greentree
Brightview Mays Chapel Ridge
Brightview Westminster Ridge
Brightview Woodbury Lake
Manor at York Town
Chairman’s Club
Barkley Place
Brightview Avondell
Brightview Catonsville
Brightview Greentree
Significant Achievement
Brightview Westminster Ridge
Significant Sales
Achievement
Barkley Place
Brightview Commons
Community of the Year
Brightview Greentree
STARS Story of the Year
Samantha O’Garro
Housekeeper
Barkley Place
Congratulations to all of our award winners for their outstanding dedication to our residents,
their teams and the work they do each and every day!
Associate of the Year
Caregiver
Tricia Church
Senior Resident Assistant
Brightview South River
Associate of the Year
Hospitality
Shirl Younger
Senior Concierge
Brightview Westminster Ridge
Coach of the Year
Caregiver
JoAnn Driver
Health Services Director
Brightview Avondell
Coach of the Year
Hospitality
Megan Ervin
Business Office Manager
Brightview Greentree
Coach of the Year
Heather Zeiss
Executive Director
Brightview Catonsville
The Tricia Lilly Ourand
Award
Karen Foltz
Community Sales Director
Brightview Avondell
Insights summer 2013
Shelter
ANNUAL PHYSICALS ARE SAVING
LIVES
Home Office
Chris Becker
Infrastructure Manager to
Information Technology Director
All associates and spouses/partners on Shelter/Brightview
health insurance are asked to complete an annual physical.
Annual physicals promote preventive care and early detection, and are part of our proactive approach to keeping our
benefit plan rich and affordable.
Christine High
Senior Accountant to
Assistant Controller
Associates are learning first hand just how important it is to
receive preventive screenings and to take responsibility for
their health.
Jeff Elseroad
Network Administrator to
Infrastructure Manager
“I’m only 34 years old and don’t drink so you can
imagine my surprise when last year’s physical led
to the discovery that I had a fatty liver. This news
prompted me to take better care of myself and change
my lifestyle. Now, with a healthier diet and regular
exercise, I have lost 23 pounds (and counting!),
lowered my blood sugar, decreased my diabetes
medication and am awaiting results to see if the fatty
liver condition has begun to reverse itself. I can
address the issues I am aware of but it’s the ones that
I’m not aware of that are scary. Having my annual
physical gives me and my family peace of mind.”
—Chantrese Cheatron, Home Office
“Last year’s annual physical saved my life!
My prostate cancer was caught early enough that
I’m now back at work with a great prognosis.”
—Reggie Golder, Park View at Randallstown
Associates Boost
Physical Activity,
One Step at a Time
To celebrate Global Employee
Health and Fitness Month, nearly
1,000 Shelter and Brightview
associates participated in
Wellness Warrior 10,000 Steps, a
program aimed to boost physical activity. All participants received
a pedometer and a tracking calendar, and were challenged with
the goal of taking 10,000 steps per day, the equivalent of walking
approximately 5 miles. Participants tracked their steps each day
during the month of May. An activity-to-steps conversion chart
was provided so associates received credit for all physical activity,
not just walking. For example, 10 minutes on an elliptical machine
equals 2,030 steps! To boost motivation and participation, associates participated in teams and were eligible for
gift card prizes based on participation, most
steps and most improved.
P R O MO TIO N S
James Sutton
Help Desk Specialist to
Network Administrator
Julia Marrocco
Staff Accountant to
Senior Accountant/Financial
Analyst
Lynnea Pinder
HRIS Payroll Assistant to
Human Resources Assistant
Sarah Schlenker
Manager of Resident Services
with Shelter Properties to
Copywriter with Brightview
Senior Living
Shelter Properties
Courtney Squires
The Vinings at Christiana
Service Technician to
Senior Service Technician
Lito Salgado
Park View at Dundalk
Service Technician to
Service Manager
Troy Carr
Monarch Mills
Service Technician to
Service Manager
Helen Lipscomb
Brightview Greentree
Dining Server to
Senior Dining Server
James Taylor
Brightview Catonsville
Executive Chef to
Dining Services Director
James Wild
Brightview White Marsh
Dining Server to Cook
Janna Barry
Brightview Concord River
Resident Assistant to
Resident Services Coordinator
Kendra Harris
Brightview South River
Concierge to Senior Concierge
Kenneth Marshall
Brightview Greentree
Dining Server to Cook
Keshasha Skinner
Brightview Greentree
Resident Assistant to
Resident Services Coordinator
Laura Stinemire
Brightview Perry Hall
Senior Concierge to
Business Office Manager
Marie Crouch
Evergreen Woods
Senior Resident Assistant to
Resident Services Coordinator
Nicholas Kenney
Brightview Mays Chapel Ridge
Cook to Dining Room Manager
William Ewell
Park View at South Pantops
Porter to Maintenance Supervisor
Ogechi Nzeadighibe
Brightview Towson
Dining Server to
Senior Dining Server
Brightview Senior Living
Rachel Epple
Brightview Mays Chapel Ridge
Hostess to Senior Dining Server
Addie Sanders
Evergreen Woods
Senior Dining Server to
Senior Concierge
Amy Ryals
Brightview at Towson
Dining Server to
Senior Dining Server
Ralf Allan Malabanan
Brightview Greentree
Dining Server to
Senior Dining Server
Rita Akloyo
Brightview Fallsgrove
Senior Resident Assistant to
Resident Services Coordinator
Bea Bakes
Brightview South River
Resident Assistant in Wellspring to Rochelle Adamson
Resident Assistant in Assistant
Brightview White Marsh
Living
Wellness Nurse to
Resident Services Director
Cheri Hopkins
Brightview Catonsville
Resident Assistant to
Senior Resident Assistant
Darlene Lepore
Brightview Commons
Community Sales Director to
Executive Director
Samantha Warner
Brightview Towson
Resident Assistant to
Resident Services Coordinator
Tammy Plumley
Brightview Mays Chapel Ridge
Housekeeper to Senior Concierge
Insights summer 2013
Shelter