PDF - Mears Transportation

July - August 2014
Volume 18
Issue 4
e
c
n
e
l
l
e
c
x
E
f
o
s
r
a
e
Celebrating 75 Y
k Carns, CEO
Chuc
A Letter From
DCXD@QR
V@RENTMC
CN
@M
QK
/
E
N
@
@A#NLO@MX
ATRHMDRRHR
XD@QRHM
RHMDRR#HSX#
NE
AT
S
S
DM
QR
R
z
DL
RD
TQ
DU
/
TRHMDR
4GD@BGH
SSG@SNTQA
K-D@QR3Q
KRNSGDE@B
"
@FNAX0@T
S
E@LHKX
DM
QR
GL
HR
@BBNLOK
HMSGD-D@
D
HSG
@Q
V
Q
MF
MH
MC
@H
@
DL
M
TMHPTD
NMDVGHKDQ
GHRBGHKCQD
DCSGHRLHKDRS
SGDENTMCDQ
NE
Q
SD
B
G@UD@BGHDU
Q@
GDBG@
RS@LDMSSNS
HR@SQTDSD
GHKCQDM @MCFQ@MCB
NQJVHSG
JMNV@MCV
N
S
SX
MH
ST
SN
@CSGDNOONQ
zQRS@RJDC
SDSNG@UDG
7GDM)V@R
*Q
SHNM
QR
DB
D@
)@LENQSTM@
D{
KQ
VQHSD@
@MC0@T
N
Q
S
3
@R
QR
V
D@
MS
HMSD
TQ
ANSG0@TK
RKDSSDQLX
HRSNQXNEN
KCADADSSDQ
ENQNTQMDV
RNQSNE@G
N
QR
DL
D@
L
X
BHCDCHSVNT
@
CD
SD
D
RS
VQH
MB
O@
RH
D
D
SG
)bU
Q
SGD
DQ
@UDRDDMNUD
L)G@UDG@C
STMD (NVDU
NEVG@S)G
DODNOKDVGN
@MCFNNCENQ
SG
R
C
DO
TQ
@M
RS
R
N
HR
L
RD
NE
DMSR
ATRHMDR
Q@BSDQ
@BBNLOKHRGL
BSDQNENTQ
Q@KKSGDBG@
Q@
SD
E
G@
"
B
D
QR
SG
XD@
S@ANTS
TRHMDRR
LNQDSG@M
SNBNLLDM
XD@QRHMA
ADRHCDENQ
J
SD
NQ
Q@
V
DA
N
DK
S
SNB
NOONQSTMHSX
NOONQSTMHSX
)@LRTQD
VDG@UDSGD
GX
V
HR
ERTBBDRR
KD
N
QR
ODNO
D@
X
@MRVDQR SNNTQ
CHEEDQDMS
HRSGDcJDXd
S
DS
G@
F
7
KC
NT
DR
V
@KSHL
XNT
SGDADRS
DMSODNOKD
@RJDCRDUDQ
NECHEEDQ
)G@UDADDM
NRDVGN@QD
M
SG
S
SHN
G@
DR
S
PT
UD
S
)ADKHD
RJDCSG@
V@X TS
SG@SHEXNT@
N
BJ@KNMFSGD
KT
D
L
ENQSTM@SDS
RN
D
M
DQ
DD
J 7DV
B
KT
4GDQDG@RA
S
DR
A
GD
MCSNG@UDS
OQDO@QDCSD
HNC
FQNVSGODQ
(NVL@MX
NOONQSTMHSHDR
TQHMF@L@INQ
R
C
DR
CN
HM
@M
TR
QK
A
/
f ADHM
MS@FDNE
GDRSG@SVD
NS@JD@CU@
@KBN@B
HM
S
HF
NM
NQ
HSH
D
NR
SG
KO
RDC
zM@MBH@
ST@KKXOTQBG@
f ADHMSGD
NTKCG@UD@B
B
DR
MH
O@
K@XNTS@
OQHU@SDBNL
@QD@AKDSN
#QTHRD,HMD
MC
X
@
MD
SX
HR
MH
$
ST
D
OONQ
R
TRDCSNRDQU
ONSDMSH@KN
GDK@SD
`&KNQHC@HMS
GNB@MRDD@
KN
V
DK
L
(
D@
MF
S
RH
GD
G@
OTQB
OKDNMS
NQDW@LOKD
Q@BSDQ@MC
f G@UDODN
@FDNEHSE
DFQD@SBG@
MS
@U
U@
G
@C
GN
D
V
J
R
HMDR
OK@MSNS@
JHMSGDATR
DNOKDSNVNQ
O
E
N
CR
R
QD
GTMC
SNLDQ
f @SSQ@BS
QUDNTQBTR
CGNVSNRD
@M
RS
DQ
MC
T
VGN
July 1, 2014
Continued on Page 2...
COMPANY NEWS
...continued from Page 1
(NVDUDQ@KKSGHRFNNCENQSTMDG@C@MNQHFHM )ADKHDUDNTQ
RTBBDRRHRK@QFDKX@QDRTKSNENTQBNQDADKHDERSG@SH@KK
QNKDRVHSGHMNTQATRHMDRRDR@QDBQHSHB@KHHVDVHKKSQD@S
@KKDLOKNXDDRBTRSNLDQR@MCUDMCNQRVHSGQDRODBS@MC
VHKKQDLNUDKD@CDQRVGNBNMRHRSDMSKXCNMNSSQD@SNSGDQR
VHSGQDRODBSHHHSGDATRHMDRR@MCSGDKD@CDQRVHKKNODQ@SD
VHSGHMSDFQHSXHUVDV@MSSNADHMSGDzM@MBH@KONRHSHNM
SNS@JD@CU@MS@FDNENOONQSTMHSHDRSG@S@QHRDHMNTQ
L@QJDSR@MCUVDVHKKBNMRS@MSKXRSQHUDSNHLOQNUDNTQ
OQNBDRRDR@MCRDQUHBDCDKHUDQX /TQFN@KHRSN@SSQ@BS
@MCOQNLNSDSGNRDVGNLVDADKHDUDB@MDLAQ@BDSGDRD
OQHMBHOKDR@RSGDHQNVM )EVDQDL@HMSQTDSNSGDRDOQHMBHOKDRSGDMVDVHKKBNMSHMTDSNG@UD
NOONQSTMHSXNQKTBJDHSGDQHRzMDVHSGLD -XQNKDVHSGHMNTQBNLO@MHDRHMBKTCDRL@MXCHEEDQDMSS@RJR -XE@UNQHSDHRSNRDQUD@R@SNTQ
FTHCDENQBTRSNLDQRONSDMSH@KBTRSNLDQR@MCKNB@KKD@CDQRVGNL@XG@UDHM{TDMBDNUDQRNLD
@RODBSNENTQATRHMDRR $TQHMFSGDRDV@KJHMFSNTQRHSHRBKD@QSNSGNRDNMSGDSNTQSG@SNTQ
ODNOKDS@JDFQD@SOQHCDHMVG@SSGDXCN@MCDLAQ@BDSGD@ANUDOQHMBHOKDR 7D@QDHM@UDQXKNV
L@QFHMATRHMDRR@MC@MXNMDAHFLHRS@JDNQODQRNMVGNCNDRMNS@BSVHSGHMSDFQHSXB@MG@UD@
RDQHNTRHLO@BSNMNTQETSTQD 7GDM)FHUDSGDRDSNTQR)@KV@XRV@KJ@V@XEDDKHMFSG@SNTQETSTQD
HRHMFNNCG@MCR )V@MSSNBKNRDSGDRDBNLLDMSRVHSGNMDRL@KKOHDBDNE@CUHBD )@L@ADKHDUDQHMcQD{DBSHNM d
)SGHMJHSHR@JDXSNODQRNM@KFQNVSG .NSITRSFQNVSGOQNEDRRHNM@KKXHMXNTQBGNRDMzDKCNE
DLOKNXLDMSATS@KRNHMXNTQDUDQXC@XKHED &NQDW@LOKD)SQXSNDMCD@BGC@XAX@RJHMFLXRDKE
7G@SCHC)R@X)VNTKCCNSNC@X@MCVG@SCHC)@BST@KKXCN)EVG@S)CHCV@RCHEEDQDMSEQNLLX
FN@KVG@SVDQDSGDQD@RNMR7G@SVDMSVDKK@MCVG@SCHCMNS(NVCHC)SQD@SODNOKD@MCCN)
NVD@MXNMD@M@ONKNFX)E)G@CSGDNOONQSTMHSXSNKHUDSGHRC@XNUDQVG@SVNTKC)CNCHEEDQDMSKX
7G@SCHC)KD@QMSNC@XSG@S)B@MTRDSNLNQQNV
4GDRDRHLOKDPTDRSHNMRL@XGDKOXNTSNRDDSGDVNQKCEQNLRNLDNMDDKRDbRODQRODBSHUD@MCB@M
RDQUD@R@B@S@KXRSENQODQRNM@KFQNVSG
/MADG@KENENTQBNLO@MHDRSG@MJXNTENQXNTQGNMDRS@MCCDCHB@SDCRDQUHBD 9NTQDEENQSR@QD
MNSHBDC@MC@OOQDBH@SDC Chuck Carns
#GTBJ#@QMR
#GHDE%WDBTSHUD/EzBDQ
2
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
EMPLOYEE NEWS
WELCOME ABOARD
Lauren Berbusse joins the Hello! Florida Hollywood
VMÄJLHZHSales Coordinator. Originally from West
7HST)LHJO3H\YLUNYHK\H[LKMYVT<*-»Z9VZLU
*VSSLNL^P[OHKLNYLLPU,]LU[4HUHNLTLU[7VZP[P]L
OHYK^VYRPUNHUKWH[PLU[ZOLOHZHZ[YVUNWHZZPVU
MVY[OLJVYWVYH[LL]LU[ZPUK\Z[Y`/LYJVTTP[TLU[[V
L_JLSSLUJLTHRLZ3H\YLUHNYLH[HKKP[PVU[VV\Y[LHT
>LSJVTL3H\YLU
/LSSV-SVYPKH^LSJVTLZKaren Best! Karen has
VMÄJPHSS`[YHUZMLYYLKMYVTOLYYVSLHZ[OL*YLH[P]L
:LY]PJLZ*:0U[LYUPU[VOLYYVSLHZSales Coordinator
MVY;LHT6YTL2HYLUYLJLU[S`NYHK\H[LKMYVT9VZLU
^P[OHKLNYLLPU,]LU[4HUHNLTLU[HUKTPUVYPU
/VZWP[HSP[`4HUHNLTLU[/LYMHU[HZ[PJ^VYRHZ[OL
*:PU[LYU[OPZZWYPUNHUKOLYIHJRNYV\UKPU-VVK
)L]LYHNLHUK*H[LYPUNOH]LTHKLOLYHNYLH[Ä[MVYOLY
new team.
Jackie Manso has joined the Hello! Florida Hollywood
VMÄJLHZHSales CoordinatorHUK^PSSIL^VYRPUNVU
=HSLYPL4H[HSVU»Z[LHT6YPNPUHSS`MYVT*PUJPUUH[PZOL
NYHK\H[LKMYVT-SVYPKH:[H[L<UP]LYZP[`PU^P[O
HKLNYLLPU/VZWP[HSP[`4HUHNLTLU[1HJRPLLUQV`Z
[OLJYLH[P]LHZWLJ[VMOLY^VYRHUKW\[[PUN[VNL[OLY
T\S[PWSLSVVRZMVYJSPLU[Z/LYV\[NVPUNWLYZVUHSP[`HUK
JVTTP[TLU[[VWYV]PKPUN[OLILZ[ZLY]PJLTHRLOLYHU
HZZL[[VV\Y[LHT>LSJVTL1HJRPL
>L^LSJVTLAngel Rosario to the role of MDS
Operations Manager - Customer Service. Angel
JVTLZ[V\Z^P[OTVYL[OHU`LHYZVML_WLYPLUJL
PUJ\Z[VTLYZLY]PJLPUJS\KPUN`LHYZ^P[O+LS[H
(PYSPULZ;OYV\NOV\[OPZJHYLLY^P[O+LS[HOL^HZ
YLZWVUZPISLMVYWYVTV[PUN[LHTI\PSKPUNHUKÄUKPUN
^PU^PUZVS\[PVUZMVYIV[O[OLJ\Z[VTLYZHUK[OL
JVYWVYH[PVU(UNLS»ZZRPSSZHUKKLKPJH[PVU[VYLZ\S[Z
KYP]LU[LHTVYPLU[LKTHUHNLTLU[THRLOPTH
^LSJVTLHKKP[PVU[VV\YVWLYH[PVUZ[LHT
WEDDING ANNOUNCEMENT
Hello! Las Vegas Account
Manager Jacqueline Aviles and
Daniel Del Pozo were married on
April 11. Best wishes!
ON THE MOVE
Melissa GermainOHZHJJLW[LK[OLWVZP[PVUVM
Account ManagerVU;LHT/V[JORPZZH[[OL
Gaylord Palms. Melissa started as an Intern with
/LSSV-SVYPKHPUHUK^P[OPUTVU[OZZOL
ILJHTLH:HSLZ*VVYKPUH[VYMVY;LHT6YTL
*VUNYH[\SH[PVUZHUK^LSJVTL[V6WLYH[PVUZ
7SLHZLQVPUPUJVUNYH[\SH[PUNLourdes Zavala
on her promotion to Mears Global Manager.
/LYZ[YVUNIHJRNYV\UKL_WLYPLUJLHZZPZ[PUN
L_LJ\[P]LZKPYLJ[VYZHUKYLNPVUHSTHUHNLYZTHKL
OLYHWLYMLJ[Ä[^OLUZOL^HZOPYLKPUHZHU
HKTPUPZ[YH[P]LJVVYKPUH[VY[V1PTT`4LHYZ;VU`H
+LHZLHUK7OPSPW/VYR`:OLZOV^LKKPSPNLUJL
HUKWH[PLUJLHZZOLSLHYULK[OLTHU`MHJL[ZVM
V\YPUK\Z[Y`HUKOHZILJVTLH]HS\HISLYLZV\YJL[VV\YVWLYH[PVU
>P[O[OLPUJYLHZPUNYLZWVUZPIPSP[PLZVMV\YL_WHUKPUN4LHYZ.SVIHS
JVTWHU`ZOLILJHTL[OLWLYMLJ[Ä[VUJLHNHPUHUK^LHYLL_JP[LK
[OH[ZOLOHZHJJLW[LK[OPZVWWVY[\UP[`[VOLSWNYV^V\YJVTWHU`
CONGRATULATIONS
Michelle Engram6WLYH[PVUZ4HUHNLY
3\_\Y`=LOPJSL+P]PZPVUYLJLU[S`
LHYULKKV\ISL(ZZVJPH[LVM:JPLUJL
+LNYLLZMYVT=HSLUJPH*VSSLNLVULPU
;YHUZHJ[PVUHS7HYHSLNHS:[\KPLZHUK[OL
V[OLYPU3P[PNH[PVU7HYHSLNHS:[\KPLZ
Way to go!
*SHPT9LWYLZLU[H[P]LPete SavoieOHZILLU
JLY[PÄLKI`[OL:\WYLTL*V\Y[VM-SVYPKH
HZH*V\U[`4LKPH[VY;VHJJVTWSPZO[OPZ
JLY[PÄJH[PVU7L[LH[[LUKLKHKH`[YHPUPUN
WYVNYHTKLTVUZ[YH[LKWYVÄJPLUJ`PUTVJR
TLKPH[PVUYVSLWSH`ZHUKH[[LUKLK[YHPULK
PUU\TLYV\ZJV\U[`TLKPH[PVUZPU]VS]PUN
TVUL[HY`KPZW\[LZJYLKP[JHYKKLI[
SHUKSVYK[LUHU[KPZW\[LZHUKV[OLYSLNHSTH[[LYZ
7L[LOHZILLUHUL_JLSSLU[ULNV[PH[VYPUV\YJSHPTZHUK
SP[PNH[PVUKLMLUZLZPUJL HUK[OPZHKKP[PVUHS[YHPUPUNOHZ
L]LUM\Y[OLYYLÄULKOPZZRPSSZ0U[OL*V\U[`*V\Y[4LKPH[VY
YVSLOL^PSSILH]HPSHISL[VOLSWWHY[PLZ^VYR[V^HYK[OLPY
V^UYLZVS\[PVUVMKPZW\[LZ[O\ZYLK\JPUNJHZLSVHKZMVY
*V\U[`Q\KNLZHUKWYL]LU[PUNIHJRSVNHUKSP[PNH[PVUKLSH`Z
^P[OPU[OL6YHUNL*V\U[`*V\Y[Z`Z[LT
4 ,( 9:05 4 6;06 5 5 ,> :3,;;,9‹ Ju l y - Aug ust 2014
3
EMPLOYEE NEWS
5 YEARS
20 YEARS
25 YEARS
Tony Huffman
*P[`*HI4LJOHUPJ
Michael Connery
:O\[[SL=HU+YP]LY
Rocky Montez
:O\[[SL=HU+YP]LY
Tom Blihar
:HML[`*VTWSPHUJL:WLJPHSPZ[
Ivette Leon
:O\[[SL=HU+YP]LY
Rafael Ramos
:O\[[SL=HU+YP]LY
Jack Henkle
4V[VY*VHJO6WLYH[VY
Leslie Lewis
:O\[[SL=HU+YP]LY
10 YEARS
Steven Martinek
4V[VY*VHJO4LJOHUPJ
4
Jean Elma
4V[VY*VHJO*SLHULY
1 YEAR
15 YEARS
Jenny Bourguignon
4+:(PYWVY[:[HY[LY
Kelly Dowling
4+:*\Z[VTLY:LY]PJL
9LWYLZLU[H[P]L
Tito Medero
4V[VY*VHJO6WLYH[VY
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
Zoilo Mojica
4V[VY*VHJO4LJOHUPJ
Samantha Steff
+PZUL`:HSLZ
*VVYKPUH[VY
Francine Alilou***
William Anderson4+:
Lauren Beegal/>+*
Meredith Bonnett/(A
Leverenzel Booth4+:
Lisa Buchanan/;?
Blanca Carrasquillo4+:
Jose Castera4+:
Alex Colon4+:
Nathan Dinsel4+:
Ronald Doucet4+:
Joe Downey4+:
Lindsey Fulkerson/(A
Laquinta Gaston4+:
Rebecca Katsur4+:
Robert Mack4+:
Omar Morales4+:
Rafael Ortiz4+:
Timothy Phelps***
Julio Robles4+:
Holly Stephens/(A
Charity Stevenson***
Exie Stevenson4+:
Stavros Theodorou4+:
Herminio Torres4+:
Rolando Valentin***
Natalie Vilar/-3
Barry Wilson4+:
Edward Wolchick4+:
COMPANY NEWS
“Run for the Roses” Fundraiser
)LULÄ[Z2PKZ=PSSHNL
.P]L2PKZ[OL>VYSK.HSHPZHUHUU\HSM\UKYHPZPUNL]LU[MVY.P]L2PKZ[OL>VYSK
=PSSHNLHSVJHSUVUWYVÄ[VYNHUPaH[PVU[OH[WYV]PKLZJVZ[MYLL6YSHUKV]HJH[PVUZ
MVYMHTPSPLZ^P[OJOPSKYLUZ\MMLYPUNMYVTSPML[OYLH[LUPUNPSSULZZLZ*VUZPKLYLK
[VIL[OLWYLTPLYL6YSHUKVHYLHM\UKYHPZPUNL]LU[[OPZNHSHPZH[[LUKLKI`[OL
=PSSHNL»Z[VWKVUVYZHZ^LSSHZYLWYLZLU[H[P]LZMYVTP[ZJVYWVYH[LZWVUZVYZ4LHYZ
;YHUZWVY[H[PVU.YV\WPZHSVUN[PTLZ\WWVY[LYVM[OPZHTHaPUNJOHYP[`WYV]PKPUN
NYV\UK[YHUZWVY[H[PVUMVY¸>PZO¹MHTPSPLZMYVT[OLHPYWVY[HUK[V[OLH[[YHJ[PVUZ
-VYTVYL[OHUHKLJHKL/LSSV-SVYPKHOHZKLZPNULKHUKKVUH[LK[OLKtJVY
MVY.P]L2PKZ[OL>VYSK.HSHHUKMVY[OLWHZ[[^V`LHYZ^LOH]LWYVK\JLK[OL
LU[PYLL]LU[JVVYKPUH[PUN^P[OOV[LSTHUHNLTLU[Z\WWSPLYZHUK(=HUKYPNNPUN
JVTWHUPLZ[VJYLH[LHJVOLZP]LL_WLYPLUJL
;OPZ`LHY»ZNHSH^HZOLSKVU4H`H[[OL/`H[[9LNLUJ`6YSHUKV^OLYL[OL
L]LU[OHZILLUOLSKL]LY``LHYZPUJLP[ZPUJLW[PVU`LHYZHNV;OPZ`LHY»Z[OLTL
^HZ¸9\UMVY[OL9VZLZ¹MHSSPUNVU[OLZHTLKH`HZ[OL2LU[\JR`+LYI`;OL
MLZ[P]P[PLZMLH[\YLKTHU`YVZLHUKKLYI`PUZWPYLKKtJVYKL[HPSZSPRL[HISLKLZPNUZ
TVKLSLKHM[LY+LYI`OH[ZHUKQVJRL`ZPSRZHUKWHULSZVMYVZL[L_[\YLKKYHWL[V
Z`TIVSPaL[OLZHZOVMYVZLZKYHWLKV]LY[OL^PUUPUNOVYZL;OLLU[LY[HPUTLU[
MLH[\YLKZ\I[SLUVKZ[V[OL2LU[\JR`+LYI`^OPSLZ[PSSSL[[PUN[OL=PSSHNL»Z
PUZWPYH[PVUHSTLZZHNLZOPUL[OYV\NO^P[OTVYL[OHUKHUJLYZZPUNLYZHUK
HLYPHSPZ[ZWLYMVYTPUNJ\Z[VTJOVYLVNYHWO`HUKS`YPJZ;OLL]LU[OVZ[LKTVYL
[OHUN\LZ[ZHUKYHPZLKTVYL[OHUMVY[OLJOHYP[`
KUDOS
Earth Day 2014
0UJLSLIYH[PVUVM,HY[O+H`VU(WYPS
the Green Team at Orlando International
Airport hosted a planet-friendly
JLSLIYH[PVUH[[OL(9;WVY[VU3L]LS
VM[OLTHPU[LYTPUHS,TWSV`TLU[
7SHJLTLU[:WLJPHSPZ[Joy Fleming
YLWYLZLU[LK\ZH[[OLL]LU[^OPJO
MLH[\YLKH[YP]PHJVU[LZ[T\ZPJZUHJRZ
JYHM[WYVQLJ[Z^P[OYLJ`JSLKTH[LYPHSZ
HUKLJVJVUZJPV\ZNP]LH^H`Z6ULVM
[OLTVZ[WVW\SHYLSLTLU[ZWPJ[\YLK
OLYL^HZ[OLZVJHSSLK¸)HN4VUZ[LY¹
6WLU[VHSSHPYWVY[Z[HMM[OLJLU[YHS
-SVYPKHJVTT\UP[`HUK[OL[YH]LSPUN
W\ISPJ[OLL]LU[^HZ^LSSH[[LUKLK
I`HPYSPULLTWSV`LLZ;:(HNLU[Z
OV\ZLRLLWPUNLTWSV`LLZ4LHYZ[LHT
TLTILYZHUK+PZUL`JHZ[TLTILYZ
among many others.
;
;OHURZ[V[OLJHYPUNH[[P[\KLVM*P[`
*HI+YP]LYMike HewittVULVMOPZ
*
LLSKLYS`JSPLU[ZPZL_WLJ[LK[VTHRL
HHJVTWSL[LYLJV]LY`/LYL»Z[OL
JJVTWLSSPUNZ[VY`HZKLZJYPILKI`
*SHPT9LWYLZLU[H[P]L7L[L:H]VPL!
*
¸¸4Y/L^P[[ÄYZ[JHSSLKTL`LZ[LYKH`
TVYUPUN[VL_WYLZZOPZJVUJLYU
T
HHIV\[4Z=P]PLUUL1LMMLY`»Z^LSS
ILPUNILJH\ZLZOL^HZUV[^HP[PUN
I
MVYOPT^OLUOLHYYP]LK[VWPJROLY\WH[!HT;OLZ[HMM
MVY
MV
OPT ^OLU OL HY
OP
HYYP]LK
K [V
VW
H[OLYYL[PYLTLU[JVTT\UP[`KPKUV[ZLLT[VVJVUJLYULK[OH[
ZOL^HZUV[[OLYLMVY[OLJHIZV\S[PTH[LS`4Y/L^P[[JHSSLK
[OLJSPLU[»ZZVU9HUK`1LMMLY`^OVSP]LZPU:V\[O*HYVSPUH
4Y1LMMLY`THKLJVU[HJ[^P[O[OLYL[PYLTLU[MHJPSP[`HUK
HM[LYZVTLJVU]PUJPUN[OL`ÄUHSS`^LU[[VJOLJRVUOPZTVT
HYV\UKWT:OL^HZKPZJV]LYLKVUOLYIH[OYVVTÅVVY^P[O
[OLZOV^LY^H[LYZ[PSSÅV^PUN4Z1LMMLY`^HZZ\IZLX\LU[S`
[YHUZWVY[LK[V694*HUKPZL_WLJ[LK[VTHRLHM\SSYLJV]LY`
¸0ZWVRL^P[O4Y1LMMLY`[VKH`HUKOLZ[H[LK[OH[4PRLZH]LK
OPZTV[OLY»ZSPML4Y1LMMLY`^LU[VU[VZH`[OH[TVZ[KYP]LYZ
^V\SKVUS`SVVRH[OPZTVTHZHºMHYL»I\[4PRLZLLZOLYHZ
HMYPLUK/L^HZ[Y\S`HWWYLJPH[P]LVMOV^OLOHUKSLK[OL
ZP[\H[PVU0MLLS[OH[4Y/L^P[[ZOV\SKILYLJVNUPaLKMVYOPZ
HJ[PVUZHZOLKLTVUZ[YH[LKL]LY`HZWLJ[VMV\YJVYL]HS\LZ¹
*VYL=HS\LZ!9LZWLJ[0U[LNYP[`:HML[`,MÄJPLUJ`,U[O\ZPHZT
4 ,( 9:05 4 6;06 5 5 ,> :3,;;,9‹ Ju l y - Aug ust 2014
5
LOCAL NEWS
Luxury Meets Magic
at Four Seasons Orlando
:L[HTPKS\ZO-SVYPKH^VVKSHUKZHUKWVVSZPZHSHRLZPKLYLZVY[[OH[WYVTPZLZ[VIL\USPRLHU`
V[OLY3\_\YPV\ZHJJVTTVKH[PVUZZ\WLYIKPUPUNHZ\TW[\V\ZZWHIYPNO[HUKHPY`TLL[PUN
HUKJLSLIYH[PVUZWHJLZHUKHJYLZ\WVUHJYLZVMYLJYLH[PVUHSW\YZ\P[ZMYVTNVSMHUK[LUUPZ
[VIHZRL[IHSSHUK^H[LYZSPKLZH^HP[H[[OLUL^-V\Y:LHZVUZ9LZVY[6YSHUKVH[>HS[+PZUL`
>VYSKŽ9LZVY[ZL[[VVWLUVU(\N\Z[:VM[VWLUPUNZJOLK\SLKMVY1\S`
;OPZUL^SHRLZPKLWYVWLY[`MVYMHTPSPLZJV\WSLZHUKNYV\WZ^PSSVMMLYUPNO[S`ÄYL^VYRZ]PL^Z
NYLH[NVSÄUN[OLZWLJ[HJ\SHYÄ]LHJYL,_WSVYLY0ZSHUKHUKT\JOTVYL3VJH[LKQ\Z[TPU\[LZ
MYVT[OL+PZUL`[OLTLWHYRZ¶HUKLHZPS`HJJLZZPISL[VU\TLYV\ZHYLHH[[YHJ[PVUZ¶[OL-V\Y
:LHZVUZ9LZVY[6YSHUKVPZHWSHJL^OLYLL]LY`L_WLYPLUJLJHUILJ\Z[VTPaLKHUKWLYZVUHSPaLK
^OL[OLYZ[H`PUNHZHUPUKP]PK\HSN\LZ[VYWHY[VMHNYV\W
Highlights
▶
Rooms with a very special view¶0UHKKP[PVU[VYVSSPUNNYLLUZ
HUKWHYRSHUKTHU`HJJVTTVKH[PVUZVMMLYZWLJ[HJ\SHY]PZ[HZ
V]LY[OL4HNPJ2PUNKVTŽ7HYR»ZUPNO[S`ÄYL^VYRZKPZWSH`
MYVT[OLJVTMVY[VMHM\YUPZOLKIHSJVU`(TVUNYVVTZ
HUKZ\P[LZKLJVYH[LKPUHMYLZOHUKJVU[LTWVYHY`Z[`SLPZH
[OÅVVY9V`HS:\P[L[OH[JHUILJVUÄN\YLK^P[O\W[V[OYLL
ZLWHYH[LSP]PUNYVVTZHUKUPUL¶`LZUPULILKYVVTZ
▶
A world-class culinary experience¶(M[LYHKH`VMLH[PUN
VU[OLY\U-V\Y:LHZVUZPU]P[LZN\LZ[Z[VLUQV`JYLH[P]L
J\PZPULWYLWHYLK^P[O[OLÄULZ[PUNYLKPLU[ZH[P[ZYLZ[H\YHU[Z
HUKSV\UNLZ9H]LSSVPZHJ\SPUHY`[YPW[V[OL(THSÄJVHZ[¶
JVSV\YM\SSP]LS`HUKYPJO^P[O[OLHYVTHZHUKÅH]V\YZ^HM[PUN
MYVT[OLVWLURP[JOLU*HWHUHTLKMVY[OLTH[HKVY»ZYLK
JHWLZL[Z[OLZ[HNLMVY[HWHZHUKZ[LHRZ^P[OYVVM[VWÄYL^VYRZ
]PL^Z7).Z[HUKZMVYWVVSIHYHUKNYPSS^OLYLN\LZ[Z
JHUJOVVZLJYLH[P]LZHSHKZHUKWVVSZPKLMHYLJV\WSLK^P[O
ZTVRLOV\ZL))8ZWLJPHS[PLZHUKOHUNV\[PU[OLSV\UNL^P[O
P[ZJLU[YHSIHYKPULVUÅVH[PUNWH]PSPVUZVYZPTWS`NYHIHUKNV
([7SHUJOHPU[OLNVSMJS\IOV\ZLHSSN\LZ[ZJHUZH]VY*\IHU
(TLYPJHUJ\PZPULPUHSHRLZPKLZL[[PUN
▶
6
The Spa at Four Seasons¶0UZWPYLKI`[OLUH[\YHSILH\[`VM
JLU[YHS-SVYPKH»ZÅVYHHUKMH\UH[OL^VYSKJSHZZZWH^PSSVMMLY
S\_\YPHU[[YLH[TLU[YVVTZPUJS\KPUN[^VI\UNHSV^ZMVY
WYP]H[LYL[YLH[Z¶WS\ZTLU»ZHUK^VTLU»ZWYP]H[LV\[KVVY
SV\UNLZHUK^OPYSWVVS
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
▶
Explorer Island¶(Ä]LHJYLWSH`NYV\UKWHJRLK^P[OM\UMVYHSS
HNLZ,_WSVYLY0ZSHUKPUJS\KLZH ZX\HYLMVV[MHTPS`WVVS
^P[OHSHa`YP]LY^PUKPUNHYV\UKH¸Y\PULK¹THUZPVUJSPTIPUN
^HSS^H[LYZSPKLZHUKH2PKZMVY(SS:LHZVUZWYVNYHT3VVR
MVY^HYK[VILHJO]VSSL`IHSSIHZRL[IHSSH]PKLVNHTPUNJLU[LY
HUKV\[KVVYTV]PLUPNO[ZVU[OL:[HYZ[Y\JRZJYLLU
▶
Central Florida’s most unique golf course¶+LZPNULKI`;VT
-HaPVHUKTHUHNLKI`-V\Y:LHZVUZ[OL9LZVY[»Z*LY[PÄLK
(\K\IVU*VVWLYH[P]L:HUJ[\HY`NVSMJV\YZLPZ\UPX\LPU[OL
YLNPVUMVYP[ZYVSSPUNOPSSZHUKS\ZOSHUKZJHWPUN¶YLVWLUPUNPU
MHSS
▶
More fun¶;OYLL/HY;Y\[LUUPZJV\Y[ZHOV\YÄ[ULZZ
JLU[LYHUKHUHK\S[ZVUS`WVVSZ\YYV\UKLKI`WYP]H[LJHIHUHZ
▶
Customizable event facilities ¶(ZX\HYLMVV[Z[H[LVM
[OLHY[JVUMLYLUJLMHJPSP[`^P[OTHU`UH[\YHSS`SP[PUKVVYHUK
V\[KVVYZWHJLZ^P[OLUKSLZZJVUÄN\YH[PVUZMVYJVYWVYH[LHUK
ZVJPHSL]LU[ZZTHSSHUKSHYNL¶PUJS\KPUN\W[VN\LZ[Z
\UKLYZ\UZOPULVYZ[HYSPNO[
▶
Access to many special Walt Disney World® offerings PUJS\KPUNZWLJPHSVUZP[L+PZUL`*OHYHJ[LY)YLHRMHZ[Z^P[O
.VVM`HUK7HSZWS\ZHUVUZP[L+PZUL`7SHUUPUN*LU[LYHUK[OL
\UPX\LVW[PVUVML_WLY[L]LU[ZLY]PJLZMYVTVULVM[OL^VYSK»Z
ILZ[LU[LY[HPUTLU[JVTWHUPLZ
LOCAL NEWS
New Four Seasons Resort Opens August 3, 2014
Four Seasons Orlando
+YLHT;YLL)S]K
Galaxy Aviation (location code #102)
is now
Atlantic Aviation
9245 Tradeport Dr.
Orlando, FL 32827
407-851-8304
Shuttle Zone 1
Luxury Vehicle Zone 1
Taxi Zone 85
.VSKLU6HR-3
MORE KUDOS
*SPLU[:LY]PJL4HUHNLY1VL+V^UL`ZLUKZ
2<+6:[V4V[VY*VHJO6WLYH[VYBruce Hart
HUK+4,+PZWH[JOLYDenzi Wroy!
¸0^HU[[VYLJVNUPaLHKYP]LYHUKKPZWH[JOLYMVY
OLSWPUNV\[VU[OL2LSSLUILYN/:TV]LMYVT(SS
:[HY4V]PLZ)LJH\ZLVMYHPUHUKIHK[YHMÄJ^L
OHK[^VJVHJOLZ[OH[^LYLNVPUN[VIL]LY`SH[L
0JHSSLKKPZWH[JO[VZLLPM[OL`JV\SKZWHYLHJVHJO
[VOLSWTLV\[+LUaPNSHKS`ZLU[TLHJVHJO
KYP]LUI`)Y\JL/HY[)Y\JLOHKHUV\[Z[HUKPUN
H[[P[\KL/L^HZOHWW`[VOLSWV\[PU[OPZ[PTLVM
ULLKL]LU[OV\NOOLOHK[VNP]L\WOPZSHZ[Y\U
VU+4,)V[O+LUaPHUK)Y\JLWSH`LKHURL`
YVSLPUTHRPUNZ\YLHUPTWVY[HU[JSPLU[^HZNP]LU
[VWUV[JON\LZ[ZLY]PJL¹
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
*SPLU[:LY]PJL4HUHNLY:\ZHU(`HYZZLUKZ2<+6:
[V+4,+PZWH[JOLYRyan EbeyHUK4V[VY*VHJO
Operators Horace BorelandAlberto Gallardo
Abdel LaajajMarty Martinez and Jarol Pantoja!
¸;OLZ\WWVY[0YLJLP]LKYLJLU[S`MYVTKPZWH[JOLY
9`HUHUK[OL+4,KYP]LYZ^HZL_JLW[PVUHS
>L^LYLTV]PUN[OL4HZZ/VZWP[HS:JOVVS
V\[VM)VHYK^HSR^P[O^OLLSJOHPYZPU[OL
YHPU9`HUKPKHUL_JLSSLU[QVITHRPUNZ\YL^L
OHKLX\PWTLU[HUKOLJVTT\UPJH[LK^P[O
TL[VTHRLZ\YL^L^LYLPUZ`UJ;OLKYP]LYZ
^LYLYLZWVUZP]LKLTVUZ[YH[LK[LHT^VYRHUK
HSZVJVTT\UPJH[LK^P[OTL[VLUZ\YLWYVWLY
WSHJLTLU[6\Y[LHTJSLHYS`KLTVUZ[YH[LK[OL
4LHYZJVYL]HS\LZ¹
+PYLJ[VYVM*SPLU[:LY]PJLZ3LL)YHKSL`HKKZ!
¸.YLH[QVI;OPZPZHWLYMLJ[L_HTWSLVM^O`
^LHYL^OV^LHYL!º;OL)LZ[PU[OL)\ZPULZZ»
*VTT\UPJH[PVUILPUNYLZWVUZP]LHUKMVSSV^PUN
[OYV\NOHYLRL`[VV\YZ\JJLZZ4`ZPUJLYL
HWWYLJPH[PVU[VHSSPU]VS]LK¹
Marriott Residence Inn (location code #782)
is now
Hawthorn Suites by Wyndham
7975 Canada Avenue
Orlando, FL 32819
407-345-0117
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 800
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`:HML[` Enthusiasm
,TWSV`TLU[:WLJPHSPZ[1V`-SLTPUNZLUKZ2<+6:
[V4+:*\Z[VTLY:LY]PJL:\WLY]PZVYAnnette
Dedeaux!
¸(ZWHY[VM[OLPU[LY]PL^PUNWYVJLZZMVYWV[LU[PHS
3\_\Y`=LOPJSL*\Z[VTLY:LY]PJL(NLU[Z[OL`HYL
[HRLU[V4[VVIZLY]L[OLJHSSJLU[LYVWLYH[PVU
>P[OV\[MHPSPM(UUL[[LPZPU[OLYVVTZOL^PSS
THRLHZWLJPHSWVPU[[VJVTLV]LYHUKUV[VUS`
^LSJVTLTLHUK[OLJHUKPKH[LI\[[HRL[OL[PTL
[VL_WSHPU^OH[H^VUKLYM\SWSHJL4LHYZPZ[V
^VYROV^L]LY`VULPZMHTPS`HUK[OLPTWVY[HUJL
VMYLZWLJ[PUNLHJOJHSSLYHZ^LSSHZLHJOV[OLY
6ULJHUKPKH[LHJ[\HSS`ZHPKº0^HU[LK[V^VYR
OLYLILMVYL0^LU[PU[V[OLJHSSJLU[LYI\[UV^
0YLHSS`^HU[[V^VYROLYLILJH\ZLVM(UUL[[L»Z
LU[O\ZPHZTHUKMYPLUKS`KLTLHUVY»;OHUR`V\
(UUL[[LMVY`V\YWVZP[P]LH[[P[\KLHUKMVYTHRPUN
V\YUL^OPYLZMLLS^LSJVTLK¹
9LJVYK7HYRZPKL0UU:\P[LZSVJH[PVUJVKL
is now
Knights Inn
4651 W. Hwy. 192
Kissimmee, FL 34746
407-396-8400
Shuttle Zone 4
Luxury Vehicle Zone 134
Taxi Zone 362
Rodeway Inn Universal (location code #721)
is now
Anice Inn & Suites
7050 S. Kirkman Rd.
Orlando, FL 32819
407-351-2000
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 27
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
4 ,( 9:05 4 6;06 5 5 ,> :3,;;,9‹ Ju l y - Aug ust 2014
7
&RQJUDWXODWLRQV6DIHW\
;OLMVSSV^PUNZRPSSLK4V[VY*VHJO6WLYH[VYZX\HSPÄLKMVYV\Y:WYPUN:HML[`(^HYKZIHUX\L[I`HJOPL]PUN
OV\YZVMHJJPKLU[MYLLKYP]PUNKYP]LYZX\HSPÄLKMVY[OLÄYZ[[PTL[OPZ`LHYKYP]LYZLHYULK[OLPYZLJVUK
ZHML[`H^HYK[OPZ`LHYKYP]LYZHYL[OYLL[PTLYLJPWPLU[ZKYP]LYZHYLMV\Y[PTLYLJPWPLU[ZKYP]LYZHYL
Ä]L[PTLYLJPWPLU[ZHYLZP_[PTLYLJPWPLU[ZHYLZL]LU[PTLYLJPWPLU[ZHUK[^VV\[Z[HUKPUNPUKP]PK\HSZ
YLJLP]LK[OPZZHMLKYP]PUNYLJVNUP[PVUMVY[OLLPNO[O[PTL
8
8-Time Recipients
1,(5)(7;0:;,3065,3
5-Time Recipients
96+90.<,A,+>05
.(9*0(*(94,36
1,(5.033,:(5:65
(3(50A.,9(9+6
96+90.<,A-,30?
:40;/+(5
2(<--4(5*/(93,:
(3,?(5+,9+640508<,
:(5;6:(5.,3
3()9(5*/,4(9*
)(2,9;046;/@
:/<;;1(4,:
7-Time Recipients
3(/,5:96),9;6
)96>5:(440,
:0,99(96),9;6
)905,:)033
367,A4(9365
*(30?;,90*/(9+
:03=(4(90(
*9(>-69++(=0+
36=,)6))@
*/,(;<4.9,.69@
:7,0.3,>0330(4
*A(@(90*/(9+
3<*20,*/90:;67/,9
*3,4,5;:4(92
:<9<1)(3304(/(+,6
1(+0590*/(9+
4(*3,6+>0330(4
*3<;,*/90:;0(5
=(3,5;05-9(5*0:*6
1(--(9:@,+
4(3(=,9(-(,3
*667,99(@465+
=(3,5;059<),5
16(*/04165,:
4(5:6<94(92
*69)0;;1(4,:
>(3;65*,*03
2(5(*2>0330(4
4(;6:/,59@
*<33(;65)90(5
3(2/(3()+,3/(+0
4,+,96;0;6
+,4(98<,A4(9*,3(
4-Time Recipients
79040*0,963<0:
4,5(4(9*06
+0(A,+>05
)62,37(<3
9,(9+65>0330(4
4,5+,A:(5;0(.6
,+>(9+:*(93
*6523053(99@
90),096/,5+,9:65
4033:165(;/(5
-,30A16:<,
-0:*/,92,55,;/
:/(>;(44@
465:(5;65,3:65
-0.<,96(),;:@
.<3(4/<::,0546
4669,.9,.69@
.(4,A4(5<,3
1<:;90*2
6-Time Recipients
4<97/@>0330(4
.,946:,5:6),0+(
2(9(.050:50*/63(:
(+(4:1(4,:
5,>4(540*/(,3
.9(5),9.90*/(9+
4(05*30--69+
(9+40*/(,3
503,:+(55@
/695.,9@
4(336AA0(5;/65@
(940:;,(+4(<90*,
63:,59(@465+
2032,55@7/033077
4(9;05,90*
),94<+,A(3,1(5+96
69;,.(),51(405
3((1(1()+,3/(+0
4633(@16,3
)3(5*63(99@
70,99,1,(5¸4(906¹
3(:(5;(*(936:
465;(3=6.,69.,
)96>5;(4(9(
7605;+<16<970,99,
36=,9((94(5+6
:(5*/,A(95(3+6
*()9,9(16(5
769;,9,+>(9+
4(?04,460:,
=03*/,:+(=0+
*(+,;>035,9
8<0101,(5.,3(
4J.05;@96),9;
*(3+,965:6*9(;,:
90*/(9+3<*5,9
4,3,5+,A96),9;6
3-Time Recipients
*,5(;0,47690*/(9+
96*/(,95,:;6
4,:(4(90(
(33,596550,
+,76-,+64050*
9<+05.,9(3=(96
405*/033016/5
(5+,9:65+(=0+
+06.,5,-(3,;/
:*/96,+,97(;90*2
50*63((:,+:,3
)(99,;;40*/(,3
+<*6:16:,
:;,,396*23(5+
634,+(305+(
),3;9,.03),9;
.(33(9+6(3),9;6
:<330=(5+(=0+
69;0A<:),9;65)
),5;*30--;/64(:
.6A(3,:16:,4
;,3:(05;>035,3
7(5;61(1(963
)6>,9:96),9;
.9,,5,+,550:
;056*6/<.6
7,9:(+)/<>(5+0(3
-9,@:/(965
.<A4(5>(3+,4(9
=,9(4(;03+(
704,5;,3+(=0+
.(9*0(7()36)
/(403;651,(55,
>(3;,9:2,590*2
9,;;.,94(90;A(
.09(3+616:,
/05+:90*/(9+
>03:65+,990*2
90*/(9+:6596@
/<./3,@+655(
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
$ZDUG:LQQHUV
/<44,3,902
8<03,:40*/(,3
.9(1(3,:4(+,3
7(92,996),9;
961(:/,95,@
/,95(5+,A:/,03(
9(@465=031<5069
:/0-3,;;1(4,:
204465:;,99@
9,0.3,.,9(3+
;/647:65>(@5,
3(--0,54(92
96(*/3(<9,3
=,3,A=09.050(
3(7605;,1,(5
:40;/90*/(9+
>90./;(3),9;
4(9;05/(963+
:;,,3,;046;/@
A03305,996),9;
4(@-0,3++>0./;
4,9*,93(>9,5*,
;<9*6360:
First-Time Recipients
4<99(@90*/(9+
2-Time Recipients
(.<03(9169.,
50,=,:,+>05
-,95(5+,A1<(5
(33,5:;,=,5
634,+(*/90:;67/,9
.90--05),51(405
(5+,9:65),51(405
7(@5,0=(5
.<A4(5(94(5+6
*(4(*/64,30::(
7,3*A@5:20:;,=,5
/,*;691,(5
*(:;,9(16:,
8<,;;(5;96.,9
/<--1(303
*63659(<3
9,(.(52,0;/
2/(5:(304
+,1,:<:1<306
96(5(3),9;
367,:)9(+3,@
+,3(*9<A(95,3
:(3;,92,55,;/
4(9;05,A4(9;05
+,630=,09(4(9*650
:090(5@,+<(9+6
4,363<0:
+03365+,965
>03:65)(99@
7(92,9*05+@
.,(9@(+90(5
769;,99(5+637/
.64,A165(;/(5
Drivers received awards based on the number of times they’ve achieved
the safety program goals.
Award 1, for First-Time Recipients
Snap-Shut Log Book Cover
Expandable Saddle Bag
Imprinted Stainless Steel Tumbler
Streamlight Key-Mate
Award 2
Tire Tread Depth Gauge
Milano Jr. Writing Pad w/Drake Twist
Calculator
Re-Usable Grocery Bags
Houdini Automotive Escape Tool
30100 Houdini Key Chain Rescue Hook Tool
Award 3
42” Arc Telescopic Folding Automatic Umbrella
24 oz. Expedition Water Bottle
12-pack Cooler Bag
Award 4
Tool Kit
Key Strap w/Carabiner Hook
Pen
Shopping Tote
Award 5
Life in Motion Primary Computer
Backpack
Digital People Counter
Award 6
Wrist-ease Mouse Pad
Windshield Sun Screen
Tumbler Set
Accent Sports Pack
Award 7
Duffel Bag
Pedometer
Frisbee
Award 8
Drivers received their choice of prize
level awards from any one of the previous
7 award level group of items.
4 ,( 9:05 4 6;06 5 5 ,> :3,;;,9‹ Ju l y - Aug ust 2014
9
CUSTOMER COMMENTS
EXAMPLES OF
EXCELLENCE
3\_\Y`=LOPJSL*OH\MML\YRudy
NarcisseYLJLP]LKHÄ]LZ[HY
YL]PL^MYVT4Y*HTLYVU
5VYZ^VY[O`6Y[OVWHLKPJ
:\YNLVUMYVT9PJOTVUK
=PJ[VYPH!
¸9\K`WPJRLK\Z\WMYVTV\Y
OV[LSVUV\YÄYZ[KH`[OLYLHUKTHKLHMHU[HZ[PJ
PUP[PHSPTWYLZZPVU>L^LYLZVZH[PZÄLK^P[OOPZ
WYVMLZZPVUHSPZTJV\Y[LZ`HUK^PSSPUNULZZ[VOLSW
[OH[^L\ZLKOPZZLY]PJLZH[L]LY`VWWVY[\UP[`MVY[OL
LU[PYLKH`Z^L^LYLPU-SVYPKH;OPZJ\STPUH[LKPU
OPZ[HRPUN\Z[V[OLHPYWVY[^OLU^LSLM[
¸9\K`PZJSLHYS`H]LY`ZRPSSLKHUKKLKPJH[LK
JOH\MML\YI\[OL^HZHSZV]LY`JHYPUN>L^LYL
[YH]LSSPUN^P[OV\YTVU[OVSKKH\NO[LYHUK9\K`
THKLZ\YL^LHS^H`ZOHKHJHYZLH[HUK^HZ]LY`
ÅL_PISL^P[OOPZ[PTL[VHSSV^\Z[VJOHUNLV\YWSHUZ
VUZOVY[UV[PJLPMYLX\PYLKI`[OLULLKZVM[OLIHI`
/L^HZHUPTWVY[HU[WHY[VMV\YOVSPKH`¹
*VYL=HS\LZ!9LZWLJ[:HML[`,U[O\ZPHZT
*P[`*HI+YP]LYAnthony Downing
YLJLP]LK[OLZL^VYKZVMWYHPZL!
¸(U[OVU`^HZWSLHZHU[HUK
MYPLUKS`/LTHKLHJV\WSLVM
YLJVTTLUKH[PVUZ[VTHRLT`
KH`LHZPLY^HP[LKWH[PLU[S`^OLU0
THKLHX\PJRZ[VWZOVWWPUNKL[V\Y
HUKKLZLY]LZHWH[VU[OLIHJRMVY
OPZKLKPJH[PVU[VK\[`0KVU»[VM[LUTHRL[OLLMMVY[[V
SLH]LMLLKIHJRI\[JYLKP[^OLYLP[»ZK\L¹
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
4+:*\Z[VTLY:LY]PJL:\WLY]PZVY
*OLY)Y\[\ZWHZZLKHSVUNHZH[PZÄLK
J\Z[VTLY»ZJVTWSPTLU[ZMVY
3\_\Y`=LOPJSL*\Z[VTLY:LY]PJL
9LWYLZLU[H[P]LPat Fuller!
¸*VUNYH[\SH[PVUZ[V7H[-\SSLYMVY
YLJLP]PUN2\KVZMYVT4Z,SPaHIL[O
/VSSHUK4Z/VSSHUKJHSSLK[VL_[LUKR\KVZ[V7H[MVY
NVPUNHIV]LHUKIL`VUK[VHZZPZ[^P[OSVJH[PUNOLYSVZ[
JHTLYH:OLZ[H[LK[OH[ZOL^HZ]LY`\WZL[^OLUZOL
KPZJV]LYLKZOLOHKSLM[OLY5PRVUJHTLYHVU[OL
ZO\[[SL^OPJOOLYO\ZIHUKOHKW\YJOHZLKMVYOLYQ\Z[[OL
^LLRWYPVY4Z/VSSHUKZ[H[LK[OH[7H[^HZ]LY`RPUKHUK
WH[PLU[7H[YLHZZ\YLKOLY[OH[ZOL^V\SKKVL]LY`[OPUN
PUOLYWV^LY[VOLSWSVJH[LOLYJHTLYH:OLTHPU[HPULK
JVTT\UPJH[PVU^P[O4Z/VSSHUKHUKRLW[OLY\WKH[LK
PUYLMLYLUJL[VOLYJSHPT7H[SH[LYJHSSLKOLY^P[O[OL
NVVKUL^Z[OH[OLYJHTLYH^HZMV\UK;OLJHTLYH
^HZZOPWWLKV\[[V4Z/VSSHUK]PH<7:HUKZOLPZ
L_[YLTLS`NYH[LM\S[V7H[MVYOLYYVSLPUOLSWPUNOLY
YLJLP]LOLYP[LT¹
:HSLZ*VVYKPUH[VYErin LeonhardtHUK4V[VY*VHJO6WLYH[VY
David CrawfordYLJLP]LK[OLHWWYLJPH[PVUVM+PHUH@VKLY
;LHJOLYH[9VJR:WYPUNZ,SLTLU[HY`:JOVVS!
¸0^HU[LK[VSL[`V\RUV^OV^NYLH[V\YKH`^LU[0KPKU»[
NL[HJOHUJL[V[OHURV\YKYP]LY+H]PK>PSS`V\WSLHZLZLUK
HSVUNT`[OHURZ&@V\TH`HSZV^HU[[VRUV^[OH[OLPZX\P[L
[OLJVTW\[LYNHTPUNZ`Z[LTI\MM/LOHKH]LY`SLUN[O`
JVU]LYZH[PVU^P[OVULVMT`Z[\KLU[Z(ZROPTHIV\[
+VURL`2VUN¹
*VYL=HS\L!Enthusiasm
4V[VY*VHJO6WLYH[VYSam KnechelYLJLP]LK[OLZL^VYKZ
VM[OHURZ!
¸,]LY`[OPUN^LU[^LSS:HTPZ^VUKLYM\S/LYLHSS`PZZV
WYVMLZZPVUHSHJJVTTVKH[PUNHUKWSLHZHU[>LHSSLUQV`LK
OH]PUNOPTHNHPU[OPZ`LHY¹
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
/LSSV-SVYPKH(JJV\U[,_LJ\[P]LEmily NicolasHUK(JJV\U[
Manager Michael SchultzYLJLP]LK[OPZTLZZHNLVMNYH[P[\KL
MYVT:[HJ`*YV^SL`4HUHNLY7YVNYHTZ)\ZPULZZ(UHS`[PJZ
5(^P[O,TLYZVU7YVJLZZ4HUHNLTLU[!
¸0^HU[LK[V[OHUR`V\HUK/LSSV-SVYPKHMVYTHRPUNT`
L]LU[Z\JOHZ\JJLZZ;VZH`[OH[`V\HUK`V\Y[LHTTHKLTL
SVVRNVVK^LSS¶[OH[»ZHIP[VMHU\UKLYZ[H[LTLU[,]LY`[OPUN
`V\N\`Z[V\JOLK^LU[VMMSPRLJSVJR^VYRHUKOHKZ\JOH
OPNOKLNYLLVMWYVMLZZPVUHSPZT[OH[T`L]LU[H[[LUKLLZHYLZ[PSS
YH]PUN;OLWOV[VNYHWOLYZ^LYLHTHaPUN[OLHJ[P]P[PLZ^LYLH
JVTWSL[LZ\JJLZZ[OL[YHUZMLYZ^LU[VMM^P[OV\[HOP[JOHUK¯
5NHSH5NHSHB7YP]H[L9LZLY]LD[\YULKTLPU[VHYVJRZ[HY¹
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
:[HJL`39\ZZLSS:HT\LSZ:HSLZHUK4HYRL[PUN*VUZ\S[HU[
^P[O(LYPHS*HY[VNYHWOPJZVM(TLYPJH0UJOHK[OPZ[VZH`
HIV\[3\_\Y`=LOPJSL*OH\MML\YJim Shepherd!
¸1PT^HZVULVM[OL[^VKYP]LYZPUP[PHSS`HZZPNULK[VV\Y
JVU[YHJ[>LOHKX\P[LHML^N\LZ[Z[OH[^LULLKLK[V
[YHUZWVY[[VHUKMYVT[OL)VUUL[*YLLR[V)H`/PSSMVY[OL
(YUVSK7HSTLY0U]P[H[PVUHS1PT^HZHWYVMLZZPVUHS^OV
W\[V\YN\LZ[ZH[LHZLHUKOHK[OLTMLLSPUNJVUÄKLU[[OH[
[OLPYKYVWVMMHUKWPJR\W^V\SKILÅH^SLZZ/PZ]HU^HZ
ILH\[PM\SHUKZWV[SLZZ"L]LY`VUL^HZWSLHZLK^P[OOPZZLY]PJL
0HWWYLJPH[LKOH]PUNOPTHZHUL_[LUKLKWHY[VMV\Y[LHTHUK
^V\SKSV]L[V\ZL4LHYZ;YHUZWVY[H[PVUHNHPUIHZLKVUV\Y
L_WLYPLUJL^P[O1PT¹
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
5HUJ`)YVLYZ,]LU[7SHUULY^P[O,__VU4VIPSWYHPZLK[OL
ZLY]PJLWYV]PKLKI`/LSSV-SVYPKH:LUPVY(JJV\U[,_LJ\[P]L
Mika Duynhouwer+PYLJ[VYVM6WLYH[PVUZKristine de las
Salas+PYLJ[VYVM*YLH[P]L:LY]PJLZAaron SayreHUK(JJV\U[
,_LJ\[P]LMichelle Wilkie!
¸0^HZHIZVS\[LS`HTHaLKI`[OLJHSPILYVM[OLL]LU[Z`V\
HUK[OL[LHTWYVK\JLKPUHKKP[PVU[V[OLÅH^SLZZL_LJ\[PVUVM
=07[YHUZMLYZHPYWVY[[YHUZMLYZ[YHUZMLY[V7LYLaB(Y[4\ZL\T
4PHTPDMVYZWV\ZLWYVNYHTHUK[OLJVTTPZZPVUPUNVM
VYPNPUHSHY[^VYRMVYJSPLU[NPM[Z
*VYL=HS\LZ!0U[LNYP[`,U[O\ZPHZT,MÄJPLUJ`
10
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
¸3L[TLZOHYLZVTLVM[OLMLLKIHJR0»]LYLJLP]LKMYVTV\Y
ZLUPVYTHUHNLTLU[!º4VUKH`UPNO[L]LU[YLJLP]LKYH]L
YL]PL^Zȼ,]LU[H[7LYLa4\ZL\T^HZ\UMVYNL[[HISLȼ;OL
*SVZPUN+PUULY^HZL_[YHVYKPUHY`,]LY`VUL^HZISV^UH^H`
^P[O[OLJVTWSL[L[YHUZMVYTH[PVUVM[OLIHSSYVVT»HUKº>OLU
0LU[LYLK[OH[YVVTMVYKPUULYHUKZH^OV^ILH\[PM\SS`[OL
YVVT^HZKLJVYH[LKHUKKLZPNULKP[IYV\NO[[LHYZ[VT`
L`LZ0[OV\NO[0^HZH[HYV`HS^LKKPUN»
¸@V\HUK`V\Y[LHT[Y\S`^LU[HIV]LHUKIL`VUK[VKLSP]LY
Z\JOHTLTVYHISLL_WLYPLUJLMVYV\YJSPLU[ZHUK`V\^LYL
HUPU[LNYHSLSLTLU[[V[OLV]LY^OLSTPUNZ\JJLZZVM[OL
JVUMLYLUJL@V\Y[LHT^VYRWYVMLZZPVUHSPZTJYLH[P]P[`
YLZWVUZP]LULZZHUKVWLYH[PVUHSL_JLSSLUJLPZHTVUN[OL
OPNOLZ[0»]LL_WLYPLUJLKPU[OLPUK\Z[Y`HUK0]LY`T\JOSVVR
MVY^HYK[V^VYRPUN[VNL[OLYVUM\[\YLWYVNYHTZ¹
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
:\ZHU/\IIHYK;V\Y7SHUULY^P[O)VI5LMM;V\YZZLUKZOLY
HWWYLJPH[PVUVM;YH]LS0UK\Z[Y`:HSLZ*VVYKPUH[VYJose Ulmos!
¸;OHUR`V\1VZL0[»ZILLUHWSLHZ\YL[VVYNHUPaL[OPZ[V\Y
^P[O`V\>LHYLL_WHUKPUNV\YZ[\KLU[[YH]LSKLWHY[TLU[ZV
0MLLSJLY[HPU^L^PSSOH]LV[OLY[V\YZ[VWSHU^P[O`V\¹
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
4HY`)YPNHUKP(PYWVY[.\LZ[:LY]PJLZ4HUHNLY^P[O+PZUL`»Z
4HNPJHS,_WYLZZ^HZWSLHZLK^P[O[OLNYLH[ZLY]PJLWYV]PKLK
I`4V[VY*VHJO6WLYH[VYDavid Pimentel!
¸0^HU[[VTHRL`V\H^HYLVM^OH[HJHYPUNHUK
JVTWHZZPVUH[LKYP]LY+H]PKPZ0YLJLP]LKHJHSSMYVTV\Y
9LZVY[WHY[ULYZH[+PZUL`»Z.YHUK-SVYPKPHU9LZVY[YLNHYKPUNH
ZWLJPHSULLKZJV\WSL^OVTPNO[YLX\PYLHKKP[PVUHSHZZPZ[HUJL
VUJLH[[OL6YSHUKV0U[LYUH[PVUHS(PYWVY[+H]PK[VVRJHYL
VM[OPZJV\WSLHZPM[OL`^LYLOPZWHYLU[ZVYNYHUKWHYLU[Z/L
JVU[HJ[LK;YHJ`H[TV[VYJVHJOL_P[VUJLOL^HZTPU\[LZ
V\[[VHSSV^H+PZUL`YLWYLZLU[H[P]L[PTL[VTLL[[OLTV[VY
JVHJO[VWYV]PKL[OLHKKP[PVUHSN\LZ[H[[LU[PVUULLKLK
¸;OL;H[[VUMHTPS`^HZ]LY`T\JOHWWYLJPH[P]LVM[OLZWLJPHS
[PTLHUKJHYLOL[VVRHZZPZ[PUN4YZ;H[[VUKV^U[OLZ[HPYZVM
[OLTV[VYJVHJOHZ^LSSHZOPZH[[LU[PVU[OYV\NOV\[[OLLU[PYL
YPKL[V[OLHPYWVY[¹
+YP]LY4HUHNLY>HYYLU>HNTHUHKKZ!
¸0^V\SKSPRL[VJVUNYH[\SH[L+H]PKVUHQVI^LSSKVUL/L
HS^H`ZNVLZHIV]LHUKIL`VUKMVYV\YN\LZ[Z¹
*VYL=HS\LZ!9LZWLJ[:HML[`,U[O\ZPHZT
7H[.LYYP[`=PJL7YLZPKLU[:HML[`:LJ\YP[`,U]PYVUTLU[HS
7VSPJ`HUK*VTWSPHUJL^P[O+PZUL`*Y\PZL3PUL
JVTTLUKLK[OLZLY]PJLWYV]PKLKI`3\_\Y`=LOPJSL
*OH\MML\YGlen Williams:
¸0^HU[`V\[VRUV^OV^MHU[HZ[PJ.SLU>PSSPHTZOHZILLU
HZT`KYP]LYV]LY[OLSHZ[`LHY.SLUPZH[V[HSWYVMLZZPVUHS
PUL]LY`THUULYHUKOHZ5,=,9SL[TLKV^U/LPZHS^H`Z
VU[PTLJOLLYM\SHUKL_[YLTLS`OLSWM\S.SLUPZZPTWS`
V\[Z[HUKPUN0JV\SKUV[ILTVYLWSLHZLK^P[OOPZZLY]PJL¹
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
CUSTOMER COMMENTS
/LSSV(YPaVUH.LULYHS4HUHNLYHeather Husom6WLYH[PVUZ
Manager Jeanine Ollarek+PYLJ[VYVM*YLH[P]L:LY]PJLZ
Cendy KnightHUK:HSLZ*VVYKPUH[VYLindsey Fulkerson
WYV]PKLKNYLH[ZLY]PJL[V5HUJ`)H_[LY7YVQLJ[4HUHNLY^P[O
4HYP[a;YH]LS!
¸/LH[OLYHUKOLY[LHT^LYLZ\WLY;OLSHJRVMºUVPZL»HIV\[
ZO\[[SLZ[VMYVTHPYWVY[HUKZO\[[SLZ[VMYVT:JV[[ZKHSL
PUKPJH[LZ[OH[HSS^LU[ZTVV[OS`;OLM\YUP[\YLMVY[OL
*VUULJ[PVU*HMtHUK[OLLU[PYLL_WLYPLUJLPUWSHUUPUN
[OPZ^HZHJOHSSLUNLHZ[OLWYVQLJ[JVU[PU\LK[VNYV^0
HWWYLJPH[L/LH[OLY»ZÅL_PIPSP[`HUKN\PKHUJLHZ^LKLZPNULK
HUKYLKLZPNULK[OLZWHJL0U[OLLUK0ILSPL]LP[^VYRLKIV[O
M\UJ[PVUHSS`HUKHLZ[OL[PJHSS`;OL[HISLZMVY[OL(^HYKZ+PUULY
^LYLLSLNHU[I\[UV[V]LYKVUL0KPKU»[OLHYHU`[OPUNHIV\[
ZWLUKPUN[VVT\JOTVUL`VUÅV^LYZJLU[LYWPLJLZL[J0[
^HZHNVVKIHSHUJL
¸-PUHSS`0JHU»[[LSS`V\^OH[HWSLHZ\YLP[^HZ[VH[[LUKIV[O
[OL-\U9\UHUK)PRLZMVY)\KKPLZHUKOH]L[OL[PTL[VLUQV`
[OLZLL]LU[Z0U[OLWHZ[0^HZKLLWS`PU]VS]LKPU[OLWSHUUPUN
HUKL_LJ\[PVUZVUL]LYNV[[VºLUQV`»;OLZL[\YURL`L]LU[Z
^LYLV\[Z[HUKPUN0OH]LUV[OPUNI\[WYHPZLMVY[OLTHUK0
HTZ\YL^L^PSSZLLOPNOZJVYLZMYVT[OLZ\Y]L`,]LY`VUL
0LUJV\U[LYLK^P[O/LSSV^HZWYVMLZZPVUHSMYPLUKS`
HUKOLSWM\S¹
:LUPVY:HSLZ*VVYKPUH[VYRachel BustamanteHUK4V[VY*VHJO
Operators Tamara Chambers and Roy RichardsonYLJLP]LK[OPZ
UV[LVMHWWYLJPH[PVU!
¸>L^LYL]LY`WSLHZLK^P[O[OLV]LYHSSZLY]PJLMYVT`V\Y
JVTWHU`;OLJVHJOLZ^LYLJSLHUHUKUPJL;OLKYP]LYZ^LYL
]LY`UPJLHUKMYPLUKS`>LSV]LK[OH[`V\OHKV\YUHTLVU
[OLJVHJO[VLHZPS`PKLU[PM`P[HUK[OH[`V\^LYLH]HPSHISLHUK
HUZ^LYLK`V\YWOVULZMVYJ\Z[VTLYZLY]PJL^P[OV\[OH]PUN[V
SLH]LTLZZHNLZ¹
:HYH97VSSVJR4HUHNLY^P[O
[OL>HS[+PZUL`>VYSK3PIYHY`
9LZLHYJO*LU[LYOHKNYLH[
[OPUNZ[VZH`HIV\[4V[VY*VHJO
Operator Bobby Love!
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[,MÄJPLUJ`
1LUUPMLY*HYWLU[LY:LUPVY,_LJ\[P]L(ZZPZ[HU[,]LU[4HUHNLY
^P[O.YLH[,_WYLZZPVUZ+LU[HS*LU[LYZHWWYLJPH[LK[OL
ZLY]PJLWYV]PKLKI`/LSSV-SVYPKH(JJV\U[,_LJ\[P]LKelly
Kruszewski HUK(JJV\U[4HUHNLYLauren Riffel!
¸;OHUR`V\MVYTHRPUNV\YL]LU[SVVRZVILH\[PM\S@V\^LYL
Z\JOHWSLHZ\YL[V^VYR^P[OHUK[OLL]LU[^V\SKU»[OH]L
ILLU[OLZHTL^P[OV\[`V\0VUS`^PZO0JV\SK^VYR^P[O`V\
MVYHSSVMV\YV[OLYL]LU[ZV\[ZPKLVM4PHTP0OVWLV\YWH[OZ
JYVZZHNHPUPU[OLM\[\YLHUKPMULLKLKWSLHZLMLLSMYLL[V\ZL
T`UHTLHZHYLMLYLUJLMVYM\[\YLJSPLU[Z¹
2LSS`2Y\ZaL^ZRPHKKZ!
¸;OHURZMVY[HRPUNZ\JONYLH[JHYLVM[OPZJSPLU[3H\YLU¹
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
>LUK`.YH`^P[O+YLHTZ*VTL;Y\LL_WYLZZLKOLYNYH[P[\KL
[V:LUPVY:HSLZ*VVYKPUH[VYRachel Bustamante and Motor
*VHJO6WLYH[VYZMichael BarrettJean CharlierMatthew
+PÄVYLJack HenkleCharlie KauffmanMichael Quiles
Junior RaymonvilDavid RhynardWilnel TelsaintWayman
Williams, Jr. and Warren Young!
¸0»T^YP[PUN[VZH`HO\NL[OHUR`V\[V`V\HUK`V\Y
JVSSLHN\LZMVYHSS`V\YOLSWHUKZ\WWVY[^P[O[OLYLJLU[NYV\W
[YPW[V6YSHUKV;OLMHTPSPLZOHKH^VUKLYM\S[PTL]PZP[PUN[OL
[OLTLWHYRZNVPUNZOVWWPUNHUKZWLUKPUNHZT\JO[PTLHZ
WVZZPISLPU[OLOV[LSWVVS
3\_\Y`=LOPJSL*OH\MML\YCarlos GuerreiroYLJLP]LK[OLZL
^VYKZVMWYHPZLMYVT2HYPUH,K^HYKZ^P[O3VJROLLK4HY[PU!
¸0^HZ]LY`WSLHZLK^P[O*HYSVZ^OV^HZT`KYP]LYVUZL]LYHS
YV\UK[YPWZMYVTT`OV[LS[VI\ZPULZZKLZ[PUH[PVUZ/L^HZ
]LY`WYVMLZZPVUHSHUKJV\Y[LV\ZPUZ\WWVY[PUNT`
[YHUZWVY[H[PVUYLX\PYLTLU[Z¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT
¸;OLZLY]PJLWYV]PKLKI`4LHYZ^HZHZL]LYZ\WLYIHUK[OL
KYP]LYZ^LYL^VUKLYM\S^P[OL]LY`VULWHY[PJ\SHYS`[OLJOPSKYLU
\ZPUN[OL^OLLSJOHPYSPM[7SLHZLWHZZVUV\Y[OHURZ[VHSS[OVZL
PU]VS]LK>L^PSSILYL[\YUPUNHNHPUUL_[`LHYZVSVVRMVY^HYK
[V^VYRPUN^P[O`V\HNHPU[OLU¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT:HML[`
*VYL=HS\LZ!,U[O\ZPHZT:HML[`9LZWLJ[
:HSLZ*VVYKPUH[VYAlyssa McDermottHUK:O\[[SL=HU
+YP]LYZGiovanny Bonil and Eduardo Carvacho earned this
JVTWSPTLU[YLJLU[S`!
3\_\Y`=LOPJSL*OH\MML\YHector Flores made a great
PTWYLZZPVUVUHJ\Z[VTLY!
)\ZPULZZ4HUHNLY9VZLTHY`.H[LZHKKZ!
¸>H`[VNV@V\YH[[LU[PVU[VKL[HPSHUKJ\Z[VTLYZLY]PJLPZ
UV[PJLKI`HSSVM\Z¹
¸0HT^YP[PUN[VJVTTLUK
)VII`MVYILPUNHNYLH[WHY[ULY
K\YPUN;OL*VUMLYLUJL)VHYK0UMVYTH[PVU9LZLHYJO
4HUHNLTLU[*V\UJPSTLL[PUN[OH[0OVZ[LKH[
+PZUL`»Z)VHYK>HSR9LZVY[/L^HZV\YKYP]LYMVY
[OL)\ZPULZZ)LOPUK[OL4HNPJ;V\Y;OLWHY[PJPWHU[Z
[^LU[`L_LJ\[P]LZMYVT-VY[\ULJVTWHUPLZYH]LK
HIV\[[OL[V\YHUKHYLIYPUNPUNIHJRRL`SLHYUPUNZ[V
[OLPYV^UVYNHUPaH[PVUZ
¸)VII`KPKHNYLH[QVIKYP]PUN\Z[VHSSV\YSVJH[PVUZ
;OPZPUJS\KLKHTLTILYPUHTV[VYPaLK^OLLSJOHPY
^OPJO)VII`ZLHTSLZZS`HJJVTTVKH[LK)VII`»Z
WYVMLZZPVUHSPZTHUKRPUKKLTLHUVYTHRLOPT
HUL_LTWSHY`TLTILYVM4LHYZHUKHNYLH[
YLWYLZLU[H[P]LPUOLSWPUNOVZ[[OL)\ZPULZZ)LOPUK[OL
4HNPJ;V\Y
¸0U[OHURPUN)VII`HM[LY[OL[V\Y0SLHYULK[OH[OL
PZX\P[LRUV^SLKNLHISLHIV\[+PZUL`OPZ[VY`HUK
OLYP[HNL^OPJO^HZHIPNWHY[VMV\Y[V\Y0SLHK
[OL>+>3PIYHY`9LZLHYJO*LU[LYHUK(YJOP]HS
*VSSLJ[PVUZVP[^HZLZWLJPHSS`UPJL[VTLL[H
RPUKYLKZWPYP[^OVYLJVNUPaLZ[OL]HS\LVMV\Y
JVTWHU`OPZ[VY`¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT:HML[`
3\_\Y`=LOPJSL*OH\MML\YJuan Hurtado^HZ[OHURLKI`
[OPZJ\Z[VTLY!
¸0OHKHNVVKL_WLYPLUJL^P[O4LHYZ[^PJL0SHUKLKSH[LH[
UPNO[I\[^HZHISL[VIVVRHZO\[[SLVUSPUL[V[OLOV[LSLHZPS`
LUV\NO9L[\YUPUN0OHKH[V^UJHYYPKL^P[O1\HU/\Y[HKV
/L^HZHKLSPNO[M\SZHMLWYVMLZZPVUHSKYP]LY/LKPKHMHU[HZ[PJ
QVIVMNL[[PUNTL[V[OLHPYWVY[ZHMLS`PUYLHZVUHISL[PTLHUK
PUHNVVKTVVK4`UL_[]PZP[[V6YSHUKV0^PSSILNSHK[V\ZL
4LHYZHNHPUHUK^V\SKYLJVTTLUK4LHYZ[VHU`VUL¹
¸;OHUR`V\>L^LYLPTWYLZZLK^P[OHSS[OLZLY]PJL^L
YLJLP]LKMYVT(S`ZZHHUK[OLKYP]LYZ,_JLSSLU[ZLY]PJL
JV\Y[LV\ZKYP]LYZHUKL_JLSSLU[[PTLRLLWPUN>V\SKUV[
OLZP[H[L[V\ZL`V\HNHPU¹
EXAMPLES OF
EXCELLENCE
¸0»KSPRL[VJVTTLUK/LJ[VY-SVYLZ/LWPJRLKTL\WH[
[OL)\LUH=PZ[H7HSHJLHUKKYVWWLKTLH[[OLHPYWVY[([[OL
HPYWVY[0TPZWSHJLKT`^HSSL[PUOPZ]HU6UJLOLSVJH[LKP[
OLNV[PU[V\JO^P[OTL[OYV\NO[OLHPYSPULHZ^LSSHZT`
VMÄJLWOVUL:PUJL0OHK[VIVHYK[OLWSHUL^LJV\SKU»[
JVUULJ[KPYLJ[S`/LZ[H`LKPUJVU[HJ[HUKOL[VVR[OL^HSSL[
[V-LKLYHS,_WYLZZZV0»KNL[P[IHJRPU[OLZOVY[LZ[[PTL
WVZZPISL/LYLM\ZLKHU`VMMLYVMYL^HYK/L»ZHUL_LTWSHY`
JOH\MML\Y;OHURZ¹
*VYL=HS\LZ!0U[LNYP[`9LZWLJ[,U[O\ZPHZT
(NYH[LM\SJ\Z[VTLYWYHPZLK
*OLJRLY*HI+YP]LYKarim Beji!
¸>LZWLU[H^LLRPU6YSHUKV[V
]PZP[[OL+PZUL`WHYRZ)LJH\ZLVM
[OLHTV\U[VM^HSRPUNPU]VS]LK
P[^HZULJLZZHY`MVYTL[V\ZL
HTVIPSP[`ZJVV[LY6UZL]LYHS
VJJHZPVUZ^LJHSSLK[H_PKYP]LY2HYPT)LQP;OLZLY]PJL
OLWYV]PKLK^HZL_JLSSLU[/LPZ]LY`WLYZVUHISLHUK
H]LY`NVVKKYP]LY/LHS^H`ZJHTL^OLUOLZHPKOL
^V\SKHUKVU[OLVULVJJHZPVU^OLUOL^HZY\UUPUN
SH[LK\L[V[YHMÄJOLJHSSLK\Z[VSL[\ZRUV^
¸/H]PUNILLUPUSVNPZ[PJZHUK[YHUZWVY[H[PVUT`
LU[PYLJHYLLY0RUV^[OH[TVZ[[PTLZ`V\VUS`OLHY
[OLULNH[P]L;OPZKYP]LYPZHUHZZL[[V`V\YJVTWHU`
0OVWL`V\^PSSZOHYLV\Y[OHURZ[V2HYPTHUK[OPZ
WVZP[P]LMLLKIHJR^P[OOPTHZ^LSS>LHSZV\ZLK
`V\YZO\[[SLZLY]PJL[VHUKMYVT[OLHPYWVY[HUK[OH[
^HZHWVZP[P]LL_WLYPLUJLHZ^LSS>L^PSSJLY[HPUS`
H]HPSV\YZLS]LZVM`V\YZLY]PJLZZOV\SK^LYL[\YU[V
6YSHUKVPU[OLM\[\YL¹
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
4 ,( 9:05 4 6;06 5 5 ,> :3,;;,9‹ Ju l y - Aug ust 2014
11
CUSTOMER COMMENTS
(OHWW`J\Z[VTLYJVTWSPTLU[LK3\_\Y`=LOPJSL*OH\MML\Y
Fernando Pinzon!
¸0^HU[LK[VZOHYLZVTL]LY`WVZP[P]LMLLKIHJRYLNHYKPUN
-LYUHUKV7PUaVU4Y7PUaVU^HZV\YKYP]LYVU[^V
VJJHZPVUZVU[^VJVUZLJ\[P]LKH`Z>LMV\UKOPT[VIL]LY`
WYVMLZZPVUHSWSLHZHU[HJJVTTVKH[PUNHUKRUV^SLKNLHISL
YLNHYKPUN[OL6YSHUKVHYLH/PZ]LOPJSL^HZJSLHUHUK
JVTMVY[HISL4Y7PUaVUTHKLHZWLJPHSHJJVTTVKH[PVU
Z^P[JOPUNOPZKH`VMM[V[HRLT`ZLSMHUKT`MHTPS`[V[OL
HPYWVY[VU[OLKH`VMV\YKLWHY[\YLHUKHYYP]LKTPU\[LZ
LHYS`[VWPJR\Z\WHUKTHRLZ\YL^LNV[[VV\YKLZ[PUH[PVUPU
[PTL>LOHKH]LY`WVZP[P]LL_WLYPLUJL^P[O4Y7PUaVU/L
PZHUL_JLSSLU[YLWYLZLU[H[P]LVM`V\YJVTWHU`7SLHZLZOHYL
V\YHWWYLJPH[PVU^P[OOPTMVYHQVI^LSSKVUL>L^PSSTVZ[
KLÄUP[LS`\ZL4LHYZHNHPUPU[OLM\[\YL¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT
Sales Manager Ortancis Gaines made a great impression on
(SLQHUKYH-LOYTHUU+PYLJ[VYHKL*VT\UPJHJPVULZ0U[LYUHZ
,QLJ\[P]HZ^P[O(YJVZ+VYHKVZ(TtYPJH3H[PUH!
¸;OHUR`V\MVYHSS[OLNYLH[ZLY]PJL^LOHKK\YPUN[OL
*VU]LU[PVU>LHWWYLJPH[LHSS[OLLMMVY[HUKKLKPJH[PVU[V
KL[HPSZ/VWL[V^VYR[VNL[OLY^P[O`V\VUJLHNHPUPU[OL
ULHYM\[\YL¹
4YZ9`HU^P[O[OL/PNOSHUKZ,SLTLU[HY`YKNYHKLJSHZZ
ZLU[[OPZUV[L[V:HSLZ*VVYKPUH[VYErin Leonhardt and Motor
*VHJO6WLYH[VYZBradley LopesMartin Martinez and
Thomas Sesic!
¸(ZHS^H`Z`V\YKYP]LYZ^LYLWYVTW[JV\Y[LV\ZHUKKYV]L
ZHMLS`;OHUR`V\¹
*VYL=HS\LZ!9LZWLJ[:HML[`,U[O\ZPHZT
/LSSV-SVYPKH:LUPVY(JJV\U[,_LJ\[P]L4PRH+\`UOV\^LY
WHZZLKHSVUNHZH[PZÄLKJ\Z[VTLY»ZJVTWSPTLU[ZMVY(JJV\U[
Manager Michael SchultzHUK:HSLZ*VVYKPUH[VYAdri Lopez!
¸0YLJLP]LKHJHSSMYVT.YL[JOLU(UKLYZVU^OVPZ[OL
)0>VYSK^PKLW\YJOHZPUNTHUHNLYMVY[OL*LU[\Y`3PUR
WYVNYHT;OLJSPLU[KLZJYPILKV\Y7HST)LHJOWYVNYHTHZ
º7,9-,*;»HUKZJVYLK)0>VYSK^PKLVU[OLPYZ\Y]L`Hº7LYMLJ[
V\[VMȦ^OPJOPZUVZTHSSHJJVTWSPZOTLU[MYVT[OPZ
]LY`KLTHUKPUNJ\Z[VTLY
:HSLZ*VVYKPUH[VYErin LeonhardtHUK4V[VY*VHJO6WLYH[VY
Dan LawlerYLJLP]LK[OLHWWYLJPH[PVUVM4LYY`/HYYPZVUH
[LHJOLYH[:[1HTLZ*H[OLKYHS:JOVVS!
¸:OLJHSSLKTL[VZH`[OHUR`V\[VHSSVM`V\>LOH]LILLU
H^HYKLK[OLWYVNYHTUVJVU[LZ[;OHUR`V\HSS>LHYL
[Y\S`[OL),:;PU[OL)<:05,::¹
¸7SLHZL[OHUR+HUVUJLHNHPUMVYOPZ^VUKLYM\SZLY]PJLHUK
^LOVWL[VOH]LOPTHZV\YKYP]LYHNHPUUL_[`LHY0^PSSIL
JVU[HJ[PUN`V\V]LY[OLZ\TTLY^P[OWYLSPTPUHY`WSHUZMVY
UL_[`LHY¹
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
3\_\Y`=LOPJSL*OH\MML\YDaniel RichYLJLP]LK[OPZUV[L
VM[OHURZ!
:HSLZ*VVYKPUH[VYAlyssa McDermottHUK4V[VY*VHJO
Operator Cleyshon StarkesYLJLP]LK[OLNYH[P[\KLVMHN\LZ[!
¸;OHURZHNHPUMVYHSS`V\YOLSWHYYHUNPUNV\Y[YHUZWVY[H[PVU
*SL`ZOVU^HZWYVTW[HUK^VUKLYM\S[V^VYR^P[O6\Y
[LHTOHKH^VUKLYM\S[PTLH[[OLKPUULYHUK[YHUZWVY[H[PVU
^LU[ZTVV[OS`¹
¸+HUPLS^HZ^VUKLYM\S/L^HZ]LY`MYPLUKS`HUKTHKL\ZMLLS
HZPM^LTL[HUVSKMYPLUK/LOLSWLK\ZNL[HYV\UK[OLWHYRZ
HUKL]LUOLSWLK\Z^OLU^LULLKLK[VWPJR\WWYLZJYPW[PVUZ
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
¸0RLW[OPZJHYKHUK^PSSYLJVTTLUKOPT[VHU`VULOLHKPUN[V
6YSHUKV/PZZLY]PJL^HZL_JLW[PVUHS¹
+PHUUL3VWLa^P[O:PLTLUZ,ULYN`[OHURLK:HSLZ*VVYKPUH[VY
Peggy NanceHUK3\_\Y`=LOPJSL*OH\MML\YAngel Crespo!
3\_\Y`=LOPJSL*OH\MML\YLuis OrregoYLJLP]LK[OL
HWWYLJPH[PVUVM[OPZJ\Z[VTLY!
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
¸;OHUR`V\MVY[OLL_JLSSLU[L_WLYPLUJL0OHK\ZPUN4LHYZ
.SVIHSJHYZLY]PJL4Y6YYLNV^HZWYVMLZZPVUHSJV\Y[LV\Z
HUKVU[PTL.YLH[QVI0^PSSYLJVTTLUK`V\YJVTWHU`
[VV[OLYZ¹
3\_\Y`=LOPJSL*OH\MML\YLouis Grey earned this note of
HWWYLJPH[PVUMYVT+HYY`S:H\UKLYZ(ZZPZ[HU[)LSS*HW[HPU^P[O
;OL9P[a*HYS[VU6YSHUKV.YHUKL3HRLZ!
¸4Y;VYYLZ6SP]LUJPH^HZL_[YLTLS`WSLHZLK^P[O[OLZLY]PJL
MYVT4LHYZHUK[OLKYP]LY>L^HU[[V[OHUR`V\MVYHSS`V\Y
OLSW^P[OV\YL]LU[¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT
4V[VY*VHJO6WLYH[VYBill Reardon^HZ[OHURLKI`
)PSS/LYSVUN+PYLJ[VYVM)\ZPULZZ6WLYH[PVUZ^P[O;OL
*OYPZ[:JOVVS!
¸0^HU[LK[VJVU]L`[V`V\OV^WSLHZLK^L^LYL^P[O[OL
KYP]LYMVYV\Y[YPW[V5VY[O*HYVSPUH/L^HZWSLHZHU[HUK
WLYZVUHISLHUKTVYLPTWVY[HU[S`OL^HZHMHU[HZ[PJKYP]LY
/L^HZHS^H`ZVU[PTLVYLHYS`^OLU^LULLKLKOPTHUK
RLW[VWLUJVTT\UPJH[PVU^P[OTL[OLSLHKLY[OLLU[PYL[YPW
0M0L]LYZ[HY[H[YHUZWVY[H[PVUI\ZPULZZ0HTNVPUN[VOPYL)PSS
H^H`MYVT4LHYZ¹
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
Sales Manager Ortancis GainesHUK3\_\Y`=LOPJSL*OH\MML\Y
“Bo” AzeezYLJLP]LK[OLZL^VYKZVMNYH[P[\KL!
¸;OHUR`V\HNHPUMVY[OLKLS\_L]HUHUK[OH[^VUKLYM\SKYP]LY
)V^HZHIZVS\[LS`MHU[HZ[PJ/LOLSWLKT`^PMLHUKKH\NO[LY
HUK[OLSP[[SLNPYSZPUHUKV\[VM[OL]HUHUK^HZZ\YL[OH[[OL
RPKZ^LYLILS[LKPUWYVWLYS`6U[OLYL[\YU[V-VY[>PSKLYULZZ
P[^HZYHPUPUNHUK)VJHYYPLK[OLJHYZLH[V\[VM[OL]HUHUK
W\[P[PU[VT`^PML»ZJHYH[[OL-[>PSKLYULZZWHYRPUNSV[/L
THKLZ\YL[OH[UVVULNV[^L[HUK^HZ]LY`JHYLM\S^P[O
[OLSP[[SLNPYSZ/L^HZ]LY`MYPLUKS`HUKOLHUK0OHKHNYLH[
JVU]LYZH[PVU)VPZL]LY`IP[H+YLHT;LHTTLTILY:VHYL
`V\;OHUR`V\HNHPUMVYZ\JONYLH[ZLY]PJL¹
*VYL=HS\LZ!9LZWLJ[:HML[`,U[O\ZPHZT
12
¸0^V\SKSPRL[VZOHYL^P[O`V\PUMVYTH[PVU0OH]LYLJLP]LK
MYVT[OLKVVYHUKILSSZ[HMMH[[OL9P[a*HYS[VU.YHUKL3HRLZ
;OLNLU[SLTLUHYL]LY`OHWW`^P[O[OLOPNOSL]LSVMZLY]PJL
[OH[3V\PZWYV]PKLZVUHJVUZPZ[LU[IHZPZ;OL`HSSOVSK3V\PZ
PUOPNOYLNHYK0OH]LOHK[OLWSLHZ\YLVM^VYRPUN^P[O
3V\PZHZ^LSSHUK0MLLSOLPZH[YLTLUKV\ZHZZL[[VIV[OVM
V\YJVTWHUPLZ¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT
3\_\Y`=LOPJSL*OH\MML\YRobert Nicolaas HUK:O\[[SL=HU
+YP]LYRobert WhiteLHYULK[OLZLJVTWSPTLU[ZYLJLU[S`!
¸0^HU[LK[VTHRLHJVTTLU[HIV\[T`YPKLZLY]PJLWYV]PKLY
9VILY[5PJVSHHZ/L^HZ]LY`MYPLUKS``L[YLZLY]LKHUKRUL^
^OLU[VJVU]LYZLHUK^OLU[VILZPSLU[/LKPKWYV]PKL:[HY
ZLY]PJL;OHUR`V\
¸(SZVT`ZO\[[SLYPKLMYVT[OLHPYWVY[VU[OL]HU^HZNYLH[
/L^HZ]LY`MYPLUKS`HUKLU[LY[HPUPUNHUKT\JOHWWYLJPH[LK
HM[LYHSVUN[YPW[VNL[[OLYL¹
*VYL=HS\LZ!,U[O\ZPHZT9LZWLJ[
(OHWW`J\Z[VTLYOHK[OPZ[VZH`HIV\[4V[VY*VHJO6WLYH[VY
Randy Colon!
¸0^HU[LK[VW\[PUHNVVK^VYKMVY[OLKYP]LYHZZPNULK[V
\Z9HUK`*VSVU>LHWWYLJPH[L[OLZLY]PJLOLWYV]PKLK
;OHUR`V\¹
*VYL=HS\LZ!9LZWLJ[,U[O\ZPHZT
4,(9:054 6;0655,>:3,;;,9‹ July - August 2014
*VYL=HS\L!Enthusiasm
NEWSLETTER CREDITS
7\ISPZOLKIPTVU[OS`[OYV\NO[OL
[LHT^VYRVM!
Cher Brutus, 4+:6WLYH[PVUZ
Chris Earl, Safety
Joy Fleming, Employment
Rosemary Gates, Sales
Shannon Gravitte,.V]»[*VTT\UP[`9LSH[PVUZ
Christy Hornbuckle, Hello! Florida Hollywood
Heather Husom,/LSSV(YPaVUH
Julie James,;YHPUPUN+L]LSVWTLU[
Kraige Jean,4V[VY*VHJO6WLYH[PVUZ
Danielle Kambic, /LSSV>HZOPUN[VU+*
Greg Kaul, Hello! Texas
Colleen Gorman, Hello! Florida Orlando
Lynn Pool,;YHPUPUN+L]LSVWTLU[
David Taitano, Taxi Training
Jim Ungvary,/\THU9LZV\YJLZ
Heidi Ziegler, 4+:6WLYH[PVUZ
Melissa Zorko, Hello! Las Vegas
Layout and design by Stephanie Cruz