hotel directory english

The hotel operates with a
Quality System Certificate according to
ISO -9001 -ISO 14001
HACCP
The management and personnel of the
All Inclusive Resort NANA BEACH believe that
“Quality of service” is the only key to success:
We aim to achieve this by offering our guests the
opportunity for memorable experiences which, on an
individual level, could be summarized as follows:
«I ’ve had a great time
at the NANA BEACH HOTEL ».
The Management
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Hotel Description
«NANA BEACH HOTEL» rests 25 kilometers East of
Heraklion International Airport, in an area east of Chersonissos which
is well known for its mild climate throughout the year.
«NANA BEACH HOTEL» offers a unique combination of
Cretan architecture with the facilities of a modern Hotel.
«NANA BEACH HOTEL» is an A’ Class Hotel with 500 rooms.
97 of them are in the main building,
68 family rooms with 2 bedrooms and the rest are Bungalows.
Each room is spacious and comfortable and is equipped with private
bathroom, hairdryer, direct dial telephone system, satellite T.V., music,
air conditioning, central heating, `refrigerator, safety deposit box and
balcony or terrace.
«NANA BEACH HOTEL» offers:
RESTAURANTS: Athina, Thalassa, La Pergola
A LA CARTE RESTAURANTS: Zorbas, Firenze, Poseidon
SNACK BARS: Nautilus, Poseidon, Veranda, Kalypso, La Pergola
BARS: Panorama, Dionyssos, Dolphin
SPORTS ACTIVITIES:
Five outdoor swimming pools (3 of them with Jacuzzi)
Two children ’s pools, Children ’s water park, 3 Tennis courts,
1 Mini football, 1 Basketball court, Beach volleyball court,
French bowls, Archery, Giant chess, Children ’s play
ground and Mini club, Teenagers club,Billiards, Table tennis, Darts
Diving centre, Water sport centre (surfing, catamaran, canoes e.t.c.).
Animation: Daily program, night shows.
Once a week traditional and international live music.
OTHER FACILITIES: Conference room with capacity for 200 pax,
Open air Amphitheatre with capacity for 350 pax. Bridge room,
Internet center, Jewellery shop, Mini market, car rental Office,
Orthodox church, Parking.
Health club with Fitness studio, Sauna, Turkish bath and Massage,
Hair and Nail Salon.
5
18
17
600
900
900
900
900
900
900
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FAMILY APARTMENTS
1
2
FAMILY APARTMENTS
3
100-200
200
19
4
500
600
600 600
700
600
800
600
600
800
800
800
16
400
600
600
5
6
300
300
300
0
400
700
7
300
11
400
9
10
12
13
15
14
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1. LUGGAGE - REST ROOM
• Guide’s room - Doctor’s office
• Hair & Nail salon
2. KALYPSO - FAMILY APARTMENTS
3. MAIN BUILDING
• Reception
• Bridge room
• «Panorama»
• «Athina»
• Jewellery
Basement
• Indoor pool - turkish bath - sauna - massage
• Conference room
4. MINI MARKET
5. CHILDREN’S WATERPARK
6. CHILDREN’S CLUB
7. «VERANDA»
8. WATER SPORTS CENTER
9. «THALASSA»
10. NAUTILUS
11. LA PERGOLA - ZORBAS
12. «DOLPHIN»
13. «DIONYSSOS»
14. «FIRENZE»
15. ANIMATOR’S OFFICE - AMPHITHEATRE
16. «POSEIDON»
17. SPORT’S CENTERS
18. PARKING
19. AMPHITHEATRE
FOOD AND BEVERAGES OUTLETS
RESTAURANTS
ATHINA:
American Breakfast: Buffet style
Lunch
Children ’s menu
Dinner
THALASSA: Buffet style
American Breakfast
Continental breakfast
Dinner
LA PERGOLA:
Snack Bar
Lunch buffet style
07:00-10:00
12:30-15:00
17:00-18:00
18:30-22:00
07:30-10:00
10:00-11:00
19:00-22:00
10:00-18:00
12:00-14:30
A L A C A R T E R E S TA U R A N T S
For all the a la carte restaurants, reservations are required.
The Maitre of the hotel will be pleased to take your reservation during
breakfast and lunch time (choice of the restaurant upon availability).
Formal dress is required in all restaurants during evening meals.
ZORBAS (open air)
(Greek traditional specialities)
18:30-21:00
FIRENZE
(Italian dishes)
18:30-21:00
POSEIDON (open-air)
(Fish specialities)
18:30-21:00
BARS:
With alcoholic drinks
PANORAMA
17:00-00:45
DIONYSSOS
19:00-00:45
DOLPHIN
11:00-18:00
SNACK BARS:
With snacks and soft drinks
NAUTILUS
11:00-17:30
POSEIDON
10:00-17:30
VERANDA
10:30-18:00
KALYPSO
11:00-18:00
LA PERGOLA Midnight snack bar
23:00-00:45
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GUEST SERVICE MANAGER
For any assistance that you may require, please contact our Guest
Service Manager
SAFETY DEPOSIT BOX
We recommend the use of a safety deposit box for your valuables,
as the hotel Management cannot take responsibility for the loss of
money, jewellery or any other items left in the rooms or in public area.
Your valuables should be kept in the safety deposit box in your room,
which is available against a small weekly rental fee.
• Loss of the key must be reported immediately to the reception
andthe cost of replacing the lock will have to be paid by the
client.
LUGGAGE SERVICES
Please contact the bell boys, at extension 301, if you wish to
have your luggage picked up from your room.
Luggage will be deposited in the luggage room
I D E N T I F I C AT I O N
Nana Beach Club is an all inclusive resort. To identify our guests
we provide a bracelet at check in. Please remember that it is
obligatory to wear the bracelet during your stay in order to
receive the all-inclusive services.
• Loss of the bracelet must be reported immediately to the
reception in order to receive a new one, against charge.
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ALL INCLUSIVE SERVICES
• Unlimited food and beverage
(local and alcoholic drinks, except champagne)
•
6 Days Animation Programme:
- 6 days activities by the pool and the beach
- Mini Club: 4-12 years
- Teens: 13-18 years
- Live shows in several nights per week
• For detailed information please see the daily animation
schedule.
• 3 Tennis courts
• Mini Basketball
• Mini Football
• Archery court - the access for children up to 15 years is not allowed.
For children 15-18 years, the written approval of the parents is
obligatory
• Table tennis, billiards
• Beach Volley
• French Bowls
• Scuba diving introductory lesson
• Umbrellas and deck chairs on the beach and by the pools
• Water sports as on activity schedule.
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ACTIVITIES SCHEDULE
ANIMATION
•
6 DAYS PROGRAM: for Detailed information please see the
daily animation schedule.
• Mini Club
Games
Competitions
Mini Shows
Theme Days
Children ’s Playground
• Evening shows in the open amphitheatre several nights per
week
•
Cretan Music and Folkore Dancing or Live Band with Greek
and International Music once a week.
SPORT ACTIVITIES
All inclusive water sports:
Wind surfing
Pedalos
Canoes
Snorkelling
Not included watersports:
Ski
Banana Boat Ride
Catamaran
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Important. Please make your reservation from 10:00 on
the same day at the Water Sports Center on the beach. All
these activities depend on weather conditions.
Scuba Diving:
All inclusive Nana Beach Hotel offers the introduction lesson to our
guests, which can be booked directly at the diving center.
INTERNET ROOM AND
COMPUTER GAMES
SKYFI HOTSPOT
HOT SPOTS AROUND THE HOTEL
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I M P O R TA N T I N F O R M AT I O N
SEA CONDITIONS
Please note the flag colour on the beach every day before
entering the water.
- Green: swim without danger
- Yellow: swim at your own risk
- Red: swimming is prohibited
SWIMMING POOL REGULATIONS
- The swimming pools will be open from 08:00 am to 19:00 pm
and the Jacuzzi from 10.00 am to 17.00 pm.
- Children must be accompanied by an adult.
- Glasses and bottles are not allowed in the pool.
- With regard to the Relaxing pool, please note that children under
16 years of age are not permitted to enter.
We kindly inform you that you cannot reserve sun beds or umbrellas.
Important Notice: Babies and young children are only permitted in
the swimming pool if wearing swimming nappies and in any case
never naked.
TOWELS - BEACH TOWEL CARD
Please present the card in one of our three Pool bars (KALYPSOVERANDA-POSEIDON) in order to get your beach towel.
Kindly note that you can change your towels daily, from 11:0017:00.
The beach towel card must be returned to reception before checking out, in order to avoid a charge of €20.
SUNBEDS & UMBRELLAS
It is STRICTLY FORBIDDEN to reserve any sunbeds or umbrellas
at any time during your stay.
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FIRE PREVENTION
- In the event of fire leave by the nearest available exit and inform
the reception immediately.
- Do not use lifts in case of emergency.
- Please do not smoke in bed.
- Do not throw cigarette ends into the paper basket.
Switch off and disconnect the wall plug of any portable electrical
appliance
FIRE EXTINGUISHER
There is one in every corridor, on every floor, throughout the hotel.
FIRST AID
First Aid Boxes can be found at the Reception, at the Water
sports Center and at the Snack Bar.
MEDICAL SERVICES
The medical centre is located in Hersonissos Village, 2 km away
from our hotel. Doctors are available on call, 24 hours a day
Hotel visiting hours 09:00-10:00
17:00-18:00
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KEYS
When you enter your room you must immediately place the key
into the special plug on the wall. This is necessary in order to
receive electricity and hot water in the room. Please do not forget
to return your key to Reception when you go out and especially on
your departure day.
EXCHANGE
Available at Reception from 07:00 to 14:30 and from 15:00 to 22:00
CREDIT CARDS
We accept American Express, Eurocard, Visa, Diners and
Mastercard.
MESSAGES
All telephone and other messages will be delivered to your key
box at the reception desk.
MAIL-STAMPS
Incoming mail will be placed in your key box at the reception.
Outgoing mail may be mailed through Reception.
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WAKE UP CALLS
Please use your telephone directory or ask at the reception desk.
SUGGESTION BOX
In order to help us improve our service please place your
questionary -you will find it in your room - in the suggestion box
located next to the reception desk.
COMMENTS-COMPLAINTS
Please contact the Guest Service Manager or the Reception desk.
LOST PROPERTY
Please contact the Reception desk
VOLTAGE
220Volt
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CHECK-OUT
You must leave your room on the day of your departure by 12:00
noon at the latest. Please remember to arrange your bill for any
additional services that you may have used during your stay.
Please use our departure-lounge.
RECEPTION
Every Day 24-Hour-Service
ADDITIONAL SERVICES
Long distance telephone calls and telefaxes:
Our automatic telephone system permits you to dial directly
without the aid of an operator and your bill will be charged
accordingly. Please consult your telephone information stand.
BABY-SITTING
A Baby-sitter is available upon request. This service can be
arranged through the Reception desk.
LAUNDRY
Laundry service is available Monday to Saturday.You will find a
plastic bag in your room together with a laundry list. Please fill in
the list and put it with laundry in the bag.
Leave it on your bed to be collected by the chambermaid.
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BUS TRANSFERS
A bus stop can be found on the main road, where you can get a
public bus every thirty minutes either to Heraklion or from the
opposite side, to Ag. Nikolaos.
TAXI
Please order a taxi at Reception well in advance. From our
experience, it can take up to half an hour for a taxi to arrive during
high season.
CAR &BIKE RENTAL-EXCURSIONS
For detailed information about our low prices please contact the
Reception desk.
MUSEUMS
Please contact Reception.
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SHOPS
We have on the premises a Mini market, and a Jewellery Shop.
NOTE: For all additional services do not hesitate to contact the
reception who will be please to inform you of the up-to date rates.
SPECIAL OCCASIONS
Special treatment for repeated guest, honeymooners and
anniversaries. Just inform our Guest Service Manager and special
arrangements will be made for you in Nana Beach Club.
We can assure you that it will be an unforgettable occasion.
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HEALTH CLUB-SPA
An indoor, heated, active pool with Jacuzzi, sauna, hammam.
Also, massage and beauty treatments, from experienced therapists.
An entrance fee and reservations are required 09:00-18:00
Important notice
the access for children up to 16 years is not allowed.
HAIR AND NAIL SALON
The Nana Beach Hair and Nail Salon, offers a full range of expert
hair services, in an elegant setting.
The salon provides complete nail care services along with a full
menu of tempting hand and foot treatment.
For more information please contact the reception.
FITNESS CENTER
Keep your body in perfect balance in our fully organized, with
professional equipment fitness center.
Kindly note that children under 16 years old must be accompanied
by an adult at all times.
THE HOTEL RESERVES THE RIGHT
TO ALTER THESE FACILITIES AT ANY TIME
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The Ηotel NANA BEACH has been awarded with:
TUI Holly 2000-2001-2002
Umwelt Champion 2004-2005-2007
ΤUI Best Family - 1st Place - Service Award Summer 2005
ΤUI Best Family - 2nd Place -Service Award Summer 2006
Thomson
Gold Metal 2004 - Best Beach Club - Accommodation
Gold Metal 2006-2007-2012 - Best Summer - Accommodation
Holidaycheck
Highly recommended by guests, 2005
Special Award - Top Active Lifestyle Hotel, 2008
Quality Selection 2012
Zoover
Recommended 2011-2012 by Zoover visitors
Tripadvisor
Certificate of Excellence 2011-2012
Travelife Sustainability
Gold Metal 2011 Sustainability in tourism. Preserving the Environment.
Improving Local Community Relationships
RTK – German Travel Agents
Top Hotel Award 2012
Coral Travel - Russian Travel Agent Starway World Best Hotels 2012 top 10
Green Key 2009-2010-2011-2012-2013
TUI Holly
G OLD
ME TA L
700 14 HERSONISSOS P.O.BOX 20, TEL.: 0030 2897030100, FAX: 0030 2897022954
http://www.nanabeach.gr, E-mail: [email protected]