The Italian Transition to DTT

The Italian Transition to DTT
Designing and applying the Master Plan
Andrea Neri
Fondazione Ugo Bordoni
RayWay ICSR - Monza 24-03-2010
Fondazione Ugo Bordoni
Research and consulting in the ICT sector
Since 2009 the control and management of the Fondazione is assigned to the Public
Administration:
•
Board of Directors nominated by the Ministry for Economic Development on the basis of
designations by the President of the Council of Ministers, the Ministry itself and with the
involvement of the President of AGCOM.
•
Representatives of major operators and manufacturers are members of the Founders
Committee, an organism of the Fondazione itself that plays a significant role for consultancy on
strategic addressing.
•
The Scientific Committee is composed by highly professional researchers from the academic and
research world.
The Fondazione is subject to public control and management in order to guarantee
its characteristic of independence.
As stated in the Charter, the Fondazione is an Institution of High Culture that is meant to
perform and support research and scientific studies, applications in telecommunications,
information technology, electronics and multimedia services in general, in order to
promote scientific progress and technological innovation.
The Fondazione carries out consultancy activities for the Government, the Parliament,
the Authorities, Public Institutions and regional and local Administrations.
2
Summary
Institutional framework and European scenario
The Italian route to digital transition
Action and tools for the generation of the Master Plan
Application of the Master Plan and monitoring of the transition
3
International Legal and Institutional Framework - 1
COMMISSION OF THE EUROPEAN COMMUNITIES
Brussels, 24.05.2005
COM(2005) 204 final
COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN
PARLIAMENT, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE
COMMITTEE OF THE REGIONS
on accelerating the transition from analogue to digital broadcasting
…
… the Commission … proposes that a deadline of the beginning of 2012 be set for
completing analogue switch-off in all EU Member States.
4
International Legal and Institutional Framework - 2
EUROPEAN PARLIAMENT
8.11.2005
B6-0583/2005
EUROPEAN PARLIAMENT RESOLUTION ON ACCELERATING THE TRANSITION FROM
ANALOGUE TO DIGITAL BROADCASTING
COUNCIL OF THE EUROPEAN UNION
Brussels, 14.11.2005
Council Conclusions
ACCELERATING THE TRANSITION FROM ANALOGUE TO DIGITAL BROADCASTING
… (the Council) …
INVITES THE MEMBER STATES
- as far as is possible, to complete switchover by 2012;
- to publish by 2006, where they have not already done so, their proposals for switchover
…
5
European transition scenario
Switch-off schedules (autumn 2008)
6
European transition scenario
Switch-off planned for 2010
7
European transition scenario
Switch-off planned for 2010
France: Up to now only pilot switchoffs in small-size areas. In 2010 10.2
million households (about 40%)
will become fully digital. The
remaining families (14,7 million) will
be interested by the transition during
2011. Complete switch-off will be
reached in November.
Spain: The 33 most populated
“technical areas” (more than 700,000
people) will become digital. About
30.2 million people (nearly 70%
of the citizens).
UK: In 2010 only 2.3 million households (9%) will be interested
by the transition. At the end of 2010 about 7 million households
(27%) will be fully digital. A strong acceleration will be given,
starting from 2011, when nearly 11 million households will be
“digitalized”, up to the complete switch-off in 2012 (9 million HH,
including nearly 5 million in the London area).
Italia: During 2009 nearly 30% of
the households have become
digital (Piemonte Orientale, Lazio,
Campania, Trentino Alto Adige e
Valle D’Aosta). In 2010 about 10
million households (40%) will
be affected. At the end of the year
nearly 70% of the italian HH will
be receiving only digital TV.
8
International Legal and Institutional Framework - 3
ITU REGIONAL RADIO CONFERENCE – GENEVA 2006 (RRC-06)
Has established:
•
•
the rules for the transition from analogical to digital technology;
•
•
the final switch-off date for analogical networks (2015);
spectrum usage conditions in Europe and North Africa, and international coordination
rules;
the exclusive assignment of a single frequency to a unique network, in wide service
areas.
9
Efficient spectrum management in SFN
The same channel
cannot be used here
10
Efficient spectrum management in SFN
•
ANALOGIC NETWORKS:
•
1 TV network uses many frequencies
different frequencies in neighboring
areas: no-one else can use them
MFN pre-switchoff
DIGITAL SFN:
1 frequency for each network
same frequency in all the technical area
greater number of networks
SFN post-switchoff
11
Italian Institutional Framework - 1
MINISTRY OF THE ECONOMIC DEVELOPMENT (MISE)
The Decree of the Minister (DM) of Economic Development, 10 September 2008,
establishes rules and schedules of the transition to DTT in Italy.
The transition process is subdivided into 16 Technical Areas.
The transition to DTT has been planned to take place starting from the second half of
2008 up to the second half of 2012.
The Ministry determines the calendar of the transition in the Technical Areas.
The task of arranging and managing the transition is committed to the
Department of Communications
12
Arranging the transition : Technical Areas
The transition is planned in multi-province technical areas which are, at the
first stage, supposed to be radio-electrically isolated
The decomposition of the overall process allows:
•
planning digital SFN (Single Frequency Network) that are consistent with
international agreements
•
•
•
graduating the interventions of broadcasters (limited human/technical resources)
guaranteeing the availability of equipment
concentrating support to the users
If contiguous areas are actually not isolated (e.g. Po Valley) the switch-off
dates must be set as close as possible
13
Switch-off processes in the Technical Areas
All-digital
All-digital (2008-2009)
(2008-2009)
Switch-off
Switch-off planned
planned for
for 2010
2010
Switch-off
Switch-off planned
planned for
for 2011
2011
Switch-off
Switch-off planned
planned for
for 2012
2012
The Technical Areas are groups of
administrative entities (provinces) identified
on the basis of radio-electric evaluations.
More
Morethan
than24,000
24,000
transmitters
transmitters
Switch-off processes in the Technical Areas
G
G –– Area
Area 33 (Piem.
(Piem. orientale
orientale ee Lombardia
Lombardia +
+ Piacenza
Piacenza ee Parma
Parma))
15/09-20/10/2010
15/09-20/10/2010
BB –– Area
Area 22 (Valle
(Valle d’Aosta)
d’Aosta) –– 14-23/09/2009
14-23/09/2009
CC –– Area
Area 11 (Piemonte
(Piemonte occidentale)
occidentale)
24/09-09/10/2009
24/09-09/10/2009
II –– Area
Area 88 (Liguria)
(Liguria) –– 26/11-20/12
26/11-20/12 2010
2010
D
D –– Area
Area 4a
4a (Trentino)
(Trentino) -- 15/10-30/10/2009
15/10-30/10/2009
D
–
Area
4b
(Alto
Adige)
D – Area 4b (Alto Adige) - 26/10-13/11/2009
26/10-13/11/2009
H – Area 7 (Friuli – Venezia Giulia)
H – Area 6 (Veneto + Mantova e
Pordenone)
H – Area 5 (Emilia Romagna)
21/10-25/11/2010
J – Area 10 (Marche) – I sem. 2011
J – Area 11 (Abruzzo e Molise + Foggia)
LL –– Area
Area 99 (Toscana
(Toscana ee Umbria
Umbria +
+ La
La Spezia
Spezia ee Viterbo
Viterbo))
II sem.
sem. 2012
2012
AA -- Area
Area 16
16 (Sardegna)
(Sardegna) –– 15-31/10/2008
15-31/10/2008
EE –– Area
Area 12
12 (Lazio)
(Lazio) –– 16-30/11/2009
16-30/11/2009
M
M –– Area
Area 15
15 (Sicilia
(Sicilia ee Calabria)
Calabria) –– II
II sem.
sem. 2012
2012
FF –– Area
Area 13
13 (Campania)
(Campania) –– 01-16/12/2009
01-16/12/2009
KK –– Area
Area 14
14 (Basilicata
(Basilicata ee Puglia
Puglia +
+ Cosenza
Cosenza ee Crotone
Crotone)) –– II sem.
sem. 2011
2011
Italian Institutional Framework - 2
The COMMUNICATION REGULATORY AUTHORITY (AGCOM) is the
independent regulator of the Italian communications sector.
It was established on 31 July 1997, by Law n. 249/97.
•
Defines the criteria for the digitalization of terrestrial television
networks and sets up the National Digital Plan
•
Identifies the spectral resources available for each Technical Area, on
the basis of the international agreements
•
Convenes the Technical Board (Ministry, AGCOM and TV operators)
16
AGCOM: Identification of spectral resources
Example:
spectral
Piedmont
Table of available
resources in Western
17
Italian Institutional Framework - 3
The NATIONAL COMMITTEE FOR DIGITAL ITALY (CNID) is chaired by
the Viceminister for the Communications.
Ministry, AGCOM, local government, broadcasters, manufacturing companies,
consumer organizations
•
Copes with technical, operating and financial aspects of the
transition, addressing the specific needs of the different Areas
•
Acts on four operating areas:
analysis of the technical criteria for network development
monitoring and data management
communication and assistance to users
specific issues related to TV public service.
•
Proposes the calendar of the transition to be established by the Ministry
18
Italian Institutional Framework - 4
MINISTRY OF THE ECONOMIC DEVELOPMENT (MISE)
DEPARTMENT OF COMMUNICATIONS
•
•
Activates bilateral boards for cross-border coordination
•
•
•
Assigns rights of use of the frequencies to network operators
Convenes task-forces (Ministry, local government, FUB, national and local
operators, DGTVi) and technical boards
Arranges the transition plan (Master Plan)
Carries out the supervision of the transition process with the aid of
Territorial Offices
19
International coordination – GE06
GE06 establishes the “minimum” spectral resources, as a basis for further
agreements
Efficient coordination criteria are based on the reciprocal evaluation of
signal/interference ratios
channel 42 usage
20
Technical Area : chronoprogramme of the Task-force
Support for “weak brackets” (income/age)
•
•
Public contributions
Training of volunteers
End-user information activity
•
•
•
Communication campaigns (TV, press)
Web sites
Events
Relationship with distributors/retailers
•
•
Accreditation
Contact center
Relationship with Local Governments
Technical boards for arranging and managing the transition
21
Example of chronoprogramme: Area no. 2 – Valle d’Aosta
14-23 September
15-27 June
28 giugno - 3
SWITCH OFF VALLE d' AOSTA 15 - 27 giugno
4 - 10 luglio 11 - 17 luglio 18 - 24 luglio
luglio
CRONOPROGRAMMA ATTIVITA'
Predisposizione schede comuni
Mappa copertura su base
geografica
Municipality leaflets
Coverage maps
Invio Lettere Abbonati
1 - 7 agosto
8 - 14 agosto
15 21agosto
22 - 28 agosto
29 agosto - 5
settembre
6 - 14 settembre
FUB
FUB
switch off
SWITCH_OFF
switch off
già attivo
Public contributions
Letters to users
14 - 23 settembre
switch off
FUB
Cartografia di dettaglio
Riattivazione contributi
25 - 31
luglio
switch off
RAI
switch off
Predisposizione Elenco decoder
già attivo
switch off
Accredito Rivenditori
già attivo
switch off
Predisposizione Elenco
rivenditori aderenti e
pubblicazione sul sito
già attivo
switch off
Attivazione Contact Center per
rivenditori e installatori
già attivo
switch off
Incontri con Referenti Enti locali
Incontri con Associazioni di
Categoria (in ambito locale)
Aggiornamento contenuti del
sito decoder.comunicazioni.it
Aggiornamento Call Center
Poste
Organizzazione di un ufficio in
loco
Meetings with local government
Updating Web site
già attivo tranne che per schede comune
Min-FUB-DGTVi
switch off
Min-FUB-DGTVi
switch off
schede
comune
aggiornate
Updating Call-center data
switch off
switch off
FUB
Ministero
switch off
Coinvolgimento Ass.ni
volontariato
Min-FUB-DGTViRegione
switch off
informazione con associazione
consumatori
Min-FUB-DGTViRegione
switch off
Campagna informativa (spot,
ecc.)
Evento comunicazione
Conferenza stampa finale
Information campaign (TV spots,…)
switch off
TV locali (spot) e Regione (campagna stampa)
???
switch off
13-set
switch off
22
Switch-over: setting the stage for switch-off
A preliminary switch-over process may be useful for efficiently make users
aware of incoming transition
Two pilot channels (RAI 2, Mediaset Rete4) are switched to digital - with no
change of frequency - in (part of) the Area
•
Example: municipalities affected by the
switch-over in the Province of Trento
Switch-over may become unnecessary when
the users awareness and the diffusion of
equipment grow
For the year 2010 only 1 switch-over is planned
23
2010 - Switch over
TRANSITION TO DIGITAL: RAIDUE AND RETE4
Lombardia
Milano – Pavia – Cremona – Lodi –
Monza e Brianza – Bergamo – Brescia –
Varese – Como – Lecco – Sondrio
18 May
Piemonte Orientale
Novara – Vercelli – Asti – Alessandria –
Biella – Verbania
Emilia-Romagna
Piacenza – Parma
24
The main phases of the transition (switch-off) process
Update and verification of the National Registry of Frequencies (RNF)
Frequency assignment
Master Plan (MP) arrangement
Creation of the transitions database
Generation of daily and municipality maps and leaflets
Monitoring of the transition
Call-center management
25
FUB: technical/operating support to MISE
Task-force
Task-forceactivity
activity
Chronoprogramme
Chronoprogramme
RNF
RNF
National
NationalRegistry
Registryof
ofFrequencies
Frequencies
Training
Trainingfor
forCall-Center
Call-Centeroperators
operators
Training
Trainingfor
forvolunteers
volunteers
Diagnostics
Diagnosticsof
ofcriticalities
criticalities
Public
Publicdocumentation
documentation
Test
Testand
andmonitoring
monitoringof
ofdecoders
decoders
International
Internationalcoordination
coordination
Coverage
CoverageMaps
Maps
Transitions
TransitionsMaster
MasterPlan
Plan
Transitions
TransitionsData
Database
base
Communication campaigns
26
Area 13 – Campania: Communication campaigns
Switch-over
Switch-over
Switch-off
Switch-off
27
Training activity
Volunteers associations
•
Support for elderly people
Schools
•
Dissemination to families
A
C
F
B
E
D
G
28
The National Registry of Frequencies (RNF)
The database contains relevant information about all the transmitters
operating over the national territory
Before switch-off takes place, the data related to stations in the Technical Area
undergo a thorough verification by MISE, and supplemented by information
from Territorial Offices
29
Assignment examples - Bolzano and Western Piedmont
Emittente
Antenna 3 Lombardia
Antenna 3 Veneto
Brescia Punto TV
Canale Italia
Canale Italia 2
Gruppo H3G
Gruppo Telecom Italia Media
La 8
La 9
Mediaset
Prima TV
RAI
RAI Mux 1 MFN
RAS
Rete A
Rete Brescia
Rete Capri
RTTR
TCA
Tele Belluno
Tele Campione
Telenuovo
Tele Padova
Tele Radio City Lombardia
Telepace
Tele Star Lombardia
Teletutto
Triveneta
Video Bolzano
Welcome TV
Canale
46
21
23
53
39
37
47, 48, 60
67
43
36, 38 (per il DVB-H), 49, 52, 56
50
25 (per il DVB-H), 26, 30, 40
5, 6 e 9
22 – Per esigenze di ricezione
dell’utenza
27, 34, 51, 59
33, 44
59
57
45
31
34
62
61
32
63
42
65
51
64
29
68
Emittente
Canale Italia
E 21 Network
GRP Televisione
Gruppo H3G
Gruppo Telecom Italia Media
Italia 8
La 9
Mediaset
Motori Tv
Primantenna
Prima TV
Quadrifoglio Tv
Quarta Rete
Quinta Rete
RAI
RAI Mux 1 MFN
Rete 7
Rete A
Rete Canavese
Rete Capri
Rete S. Vincent
Sesta Rete
Studio Nord Tv
TBNE
Tele Campione
Tele Cupole
Tele Genova (limitatamente all’area di servizio
Public
Publicservice
serviceprotection
protection//regional
regionalprogramme
programmeschedule
schedule
RAI
5,
RAIMux
Mux11MFN:
MFN:
5,6,
6,99
dell’impianto di Rocchetta Camerana)
21
(City
Tele
Granda
21
(Cityof
ofTurin)
Turin)
Tele Liguria (limitatamente all’area di servizio
11
Specific
dell’impianto
di assignment
Rocchetta
Camerana)
11
Specificareas
areas
assignment
Tele Radio City
agreed
Tele
Starthe
agreedwith
with
theMinistry
Ministry
Tele Studio
Tele Subalpina
Tv Italia
Video Gruppo
Videonord
Canale
53
23
39
37
47, 48, 60
43
51
36, 38 (per il DVB-H), 49, 52, 56
21
42
50
31
67
29
25 (per il DVB-H), 26, 30, 40
5, 6 e 9
22 - Assegnato per Torino Città
11 – Assegnato su alcune aree
concordate con il Ministero
32
33, 44
68
57
65
46
34
63
62
64
63
66
68
45
41
24
59
27
30
61
35
5
6
7
8
9
10
11
12
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
D
E
F
G
H
H1
H2
Numero
di emittenti/mux
No.
of networks
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
0
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
0
5
6
7
8
9
10
11
12
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
D
E
F
G
H
H1
H2
Numero
di emittenti/mux
No.
of networks
Frequency assignment
Number of TV networks per channel before and after Switch-off
Western
Western Piedmont
Piedmont
Canale
Channel
Before
Before Switch-off
Switch-off
After
Switch-off
After Switch-off
Canale
Channel
Campania
Campania
31
Building the Master Plan
By means of the Master Plan, each transmitter in the RNF is associated to:
•
•
•
•
•
A Number identifying the transition (communication MISE-Broadcasters: SMS, e-mail)
A geographic Zone (further subdivision of the Technical Area)
The Date scheduled for switch-off
The Channel assigned by MISE
The Multiplex (Mux) that will be transmitted after switch-off
32
Temporary interference scenario: the “domino” effect
Transition to SFN produces a “domino” effect.
Searching for a suitable “series” of transitions
•
•
•
Is a very challenging problem
Yields blurred communication
May not even lead to a solution
The interference could in principle be avoided through simultaneous switch-off.
33
Zone subdivision of the Technical Area
A simultaneous transition cannot be afforded even in a single Technical Area
(the number of transmitters is of the order of 1,000)
The transmitters are grouped in Zones based on:
•
•
•
Geographical criteria
Radio-electrical features (coverage basins)
Network constraints (signal distribution)
Exceptions:
Transmitters in the Technical Area may
be excluded from the transition if they
serve adjacent Areas (and conversely)
Similar remarks apply to Zones
34
Scheduling design
The Zones are associated to Dates based on:
•
•
•
•
Interference constraints (minimize duration of “domino” effects)
Logistical constraints (number of technical teams, distances)
Network constraints
Service constraints (public service)
Exceptions arise when different constraints conflict
The same Zone may be affected by transitions in different days for different
networks
35
Master Plan: dealing with exceptions
Exceptions may be necessary for
•
•
•
•
•
Technical Area
Zones
Dates
Mux
Channels
A suitable database with multi-level query has been developed
36
Technical Areas in 2009 – Valle d’Aosta
No.
No. of
of networks:
networks: 17
17
No.
No. of
of transmitters:
transmitters: 484
484
Population:
Population: 125.000
125.000
14
14 September
September -- 23
23 September
September
37
Technical Areas in 2009 – Piemonte occidentale
No.
No. of
of networks:
networks: 35
35
No.
No. of
of transmitters:
transmitters: 1293
1293
Population:
Population: 4.500.000
4.500.000
24
24 September
September -- 88 October
October
38
Technical Areas in 2009 – Trentino-Alto Adige (TN)
No.
No. of
of networks:
networks: 28
28
No.
No. of
of transmitters:
transmitters: 885
885
Population:
Population: 470.000
470.000
15
15 OctoberOctober- 30
30 October
October
39
Technical Areas in 2009 – Trentino-Alto Adige (BZ)
No.
No. of
of networks:
networks: 18
18
No.
No. of
of transmitters:
transmitters: 957
957
Population:
Population: 460.000
460.000
26
26 OctoberOctober- 13
13 November
November
40
Technical Areas in 2009 – Lazio
No.
No. of
of networks:
networks: 72
72
No.
No. of
of transmitters:
transmitters: 1223
1223
Population:
Population: 4.830.000
4.830.000
16
16 NovemberNovember- 30
30 November
November
41
Technical Areas in 2009 – Campania
No.
No. of
of networks:
networks: 80
80
No.
No. of
of transmitters:
transmitters: 1283
1283
Population:
Population: 5.700.000
5.700.000
11 December
December -- 16
16 December
December
42
Involved municipalities and broadcasters
Coverage: from simulation to Administrative boundaries
(for people information)
43
The transition database: www.switchoff.fub.it
Transitions
Networks
Coverage
Municipalities
Sites and transmitters
44
The transition database: www.switchoff.fub.it
45
The transition database: www.switchoff.fub.it
46
Information to users: Daily leaflets
Yellow: at least 1 broadcaster involved
Green: most broadcasters involved
47
Information to users: Municipality leaflets
48
Monitoring the transition
Technical/administrative procedure
TV Operator
representative
(*)
(*)
Ministry
representative
FUB
representative
Transition
Database
SMS
Transition no. … (*)
Transition
Transition no.
no. xxx
xxx
•• Fully
Fully executed
executed
•• NOT
NOT executed
executed
((new
new date,
date, reason
reason))
E-MAIL
Confirm request for
Transition no. … (*)
•• Switch-off
Switch-off executed
executed
•• Switch-on
Switch-on executed
executed
E-MAIL
E-MAIL
DB Update
Transition no. … (*) Transition no. … (*)
Confirm for
Transition no. … (*)
49
From the Registry to Master Plan and Transition database
Preparing
Preparing the
the Registry
Registry (RNF)
(RNF)
RNF
RNF
RNF
initial
updated
Post-SO
Data transfer
from RNF to MP
Developing
Developing the
the Master
Master Plan
Plan (MP)
(MP)
MP
MP
initial
final
Data transfer
from MP to TDB
Building
Building the
the Transition
Transition DataBase
DataBase (TDB)
(TDB)
Switch-off
RNF
Updating
Updating RNF
RNF
TDB
TDB
TDB
initial
Ante-SO
Post-SO
t
50
Major criticality for users
Information
•
Switch-off date, actions required for adaptation, access to contributions, choice of
resellers
Home equipment
•
Main/secondary TV
Possible adaptation of receiving system
•
Antenna, filters
Channel tuning
•
•
European channels in band III
Logical channel numbering (LCN)
51
The Call Center – 800 022 000
Support to users and retailers
•
•
Administrative information
Information about switch-off
•
Technical information about decoders
•
Municipalities, broadcasters, schedules, ...
Installation, tuning, …
First aid for problem solution
FUB
•
•
•
•
Production of a “knowledge base”
Training of operators
Definition of the procedure for response
Statistical analysis of calls
52
Decision tree
53
Example of operator sheet
“Real-time” information
Transition state
Notes about changes of band (III, IV, V)
or channeling (from italian to european)
Channels: ante- and post-switch-off
54
Call Center - Sardegna
3500
4200
About 58.000 calls in
15 days of switch-off
process
3000
3600
2500
3000
Motivo
2000
2400
Tecnico
Technical
Amministr.
Administrative
Copertura
Coverage
Other
Altro
1800
1500
32.000 calls for
technical assistance
1200
1000
600
500
8
8
-2
00
31
-1
0
-2
00
-1
0
30
29
-1
0
-2
00
8
8
8
28
-1
0
-2
00
8
-2
00
-1
0
-2
00
27
26
-1
0
-2
00
8
8
25
-1
0
-2
00
8
24
-1
0
-2
00
-1
0
23
22
-1
0
-2
00
8
8
8
21
-1
0
-2
00
8
20
-1
0
-2
00
8
-2
00
-1
0
19
18
-1
0
-2
00
8
17
-1
0
-2
00
8
-2
00
-2
00
-1
0
16
-1
0
15
8
0
55
Call Center - Valle d’Aosta
60
Altro
5%
50
40
30
Tecnico
20
Amministrativo
10
Copertura
0
22/09/2009
21/09/2009
20/09/2009
19/09/2009
18/09/2009
17/09/2009
16/09/2009
15/09/2009
14/09/2009
Altro
Copertur
a
27%
Tecnico
49%
Amminist
rativo
19%
Calls received during switch-off period: 16.545
56
Call Center - Piemonte Occidentale
60
50
40
30
20
10
0
Tecnico
Altro
Altro
8%
8%
Amministrativo
09/10/2009
08/10/2009
07/10/2009
06/10/2009
05/10/2009
04/10/2009
03/10/2009
02/10/2009
01/10/2009
30/09/2009
29/09/2009
28/09/2009
27/09/2009
26/09/2009
25/09/2009
24/09/2009
Copertura
Altro
Copertur
Copertur
a
a
44%
44%
Tecnico
Tecnico
29%
29%
Amminist
Amminist
rativo
rativo
19%
19%
Calls received during switch-off period: 66.427
57
Call Center - Trentino Alto Adige (TN)
60
50
40
30
20
10
0
Altro
9%
Tecnico
Amministrativo
27/10/2009
26/10/2009
25/10/2009
24/10/2009
23/10/2009
22/10/2009
21/10/2009
20/10/2009
19/10/2009
18/10/2009
17/10/2009
16/10/2009
15/10/2009
Copertura
Altro
Altro
Tecnico
9% 32%
Copertur
a
46%
Copertur
a
46%
Tecnico
32%
Amminist
rativo
13%
Amminist
rativo
13%
Calls received during switch-off period: 27.761
58
Call Center - Trentino Alto Adige (BZ)
70
60
50
40
30
20
10
0
Altro
10%
Tecnico
Amministrativo
12/11/2009
13/11/2009
11/11/2009
10/11/2009
09/11/2009
07/11/2009
08/11/2009
06/11/2009
05/11/2009
04/11/2009
03/11/2009
01/11/2009
02/11/2009
31/10/2009
30/10/2009
29/10/2009
28/10/2009
Copertura
Altro
Copertur
a
31%
Tecnico
50%
Amminist
rativo
9%
Calls received during switch-off period: 50.543
59
Call Center - Lazio
70
60
50
40
30
20
10
0
Altro
7%
Tecnico
Amministrativo
30/11/2009
29/11/2009
28/11/2009
27/11/2009
26/11/2009
25/11/2009
24/11/2009
23/11/2009
22/11/2009
21/11/2009
20/11/2009
19/11/2009
18/11/2009
17/11/2009
16/11/2009
Copertura
Altro
Copertur
a
30%
Tecnico
51%
Amminist
rativo
12%
Calls received during switch-off period: 231.881
60
Call Center - Campania
60
50
40
30
20
10
0
Altro
15%
Tecnico
Tecnico
46%
Amministrativo
16/12/2009
15/12/2009
14/12/2009
13/12/2009
12/12/2009
11/12/2009
10/12/2009
09/12/2009
08/12/2009
07/12/2009
06/12/2009
05/12/2009
04/12/2009
03/12/2009
02/12/2009
01/12/2009
Copertura
Altro
Copertur
a
Amminist
27%
rativo
12%
Calls received during switch-off period: 138.446
61
Sardegna - Analysis of technical-assistance calls
Problemi di
ricezione In
Banda IV e V
UHF
12%
Problemi di
ricezione in
Banda III (RAI)
13%
13% of the calls for technical
assistance was originated by problems
about band III
Altro
9%
Decoder:
collegamenti,
sintonizzazione
…
61%
IDTV
collegamenti,
sintonizzazione
…
5%
REASONS FOR PROBLEMS ABOUT BAND III
Change of channel and lack of a suitable antenna
34%
Change to european channeling and use of a
decoder without suitable automatic tuning
66%
62
Technical Areas involved in the transition in 2010
Lombardia
Lombardia +
+ Parma
Parma ee Piacenza
Piacenza
Piemonte
Piemonte orientale
orientale
More
More than
than 3000
3000 transmitters
transmitters
Friuli-Venezia
Friuli-Venezia Giulia
Giulia
Veneto
Veneto +
+ Mantova
Mantova
Emilia
Emilia Romagna
Romagna
More
More than
than 2500
2500 transmitters
transmitters
Liguria
Liguria
More
More than
than 2000
2000 transmitters
transmitters
15
15 September
September -- 20
20 December
December
63