The State of Mobile Enterprise Collaboration 2014

The State of Mobile Enterprise Collaboration | 2014 LETTER FROM YAACOV COHEN ............................................................................................................... 2 EXECUTIVE SUMMARY ............................................................................................................................ 3 •
The Current State of Mobile Enterprise Collaboration ........................................................................................... 3 •
The Primary Challenges – The Business/IT Chasm ................................................................................................. 3 •
Defining the Business Use Cases ............................................................................................................................ 4 FOREWORD ............................................................................................................................................ 5 MAJOR FINDINGS ................................................................................................................................... 6 •
The Mobile Enterprise Collaboration Age .............................................................................................................. 6 DETAILED FINDINGS ............................................................................................................................... 8 •
State of Mobile Enterprise Collaboration ............................................................................................................... 8 COMMENTS .......................................................................................................................................... 27 •
Kevin Benedict Comments on Mobile Enterprise Collaboration Report .............................................................. 27 •
Maribel Lopez Survey Commentary ..................................................................................................................... 28 ABOUT HARMON.IE .............................................................................................................................. 29 •
Contact us ............................................................................................................................................................. 29 •
Free webinars and trials ....................................................................................................................................... 29 •
Become a partner ................................................................................................................................................. 29 1 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 LETTER FROM YAACOV COHEN Dear Enterprise Mobile Professional, I am excited to bring you the latest industry research on the state of mobile enterprise collaboration and the opportunities that lie ahead. With a better understanding of the readiness of today’s businesses to address the needs of an increasingly mobile workforce, we can keep our fingers on the pulse of the mobile enterprise market as it continues to evolve. Are today’s businesses advancing away from personal productivity and into an era of true, seamless enterprise collaboration? Are we collectively ready to embrace the next phase of the mobile enterprise – one that is connected all the time, everywhere? It is crucial we know where we are today so we can plan for how to get to where we need to be. To answer these tough questions, harmon.ie commissioned Scratch Marketing + Media to field the “The State of Mobile Enterprise Collaboration” survey in July of 2014. With more than 1,400 respondents from Information Technology (IT) practitioners and Line-­‐of-­‐Business (Business) personnel, this first-­‐of-­‐its-­‐kind report examines the current state of mobile enterprise collaboration and exposes whether IT is appropriately aligned to help the business take advantage of the mobile revolution. The survey also measured where businesses need to focus next to turn mobile enterprise collaboration into a true competitive advantage. Our findings reveal, mobile workers are still struggling to access critical business information increasingly distributed across multiple cloud services and enterprise applications. To realize the true value of a mobile enterprise, collaboration needs to move well beyond where we are at today. In today’s competitive market, just giving workers the ability to send email, share files or exchange instant messages is simply not enough. Enterprises need to extend collaboration initiatives to encompass multi-­‐modal, real-­‐time collaboration in order to streamline projects and complete critical business processes. This collaboration experience must be seamless, and it must consistently surface the most relevant information at the right time, wherever it comes from. When this is achieved, enterprise productivity will spike significantly because employees and teams will be able to work together efficiently to ‘get the job done.’ Feel free to use this report to benchmark the state of collaboration in your own organization and share it with colleagues. We believe this report will stimulate a broad industry conversation, one that will help us collectively attain the promise of the connected mobile enterprise. Yaacov Cohen Co-­‐founder and CEO of harmon.ie 2 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 EXECUTIVE SUMMARY THE CURRENT STATE OF MOBILE ENTERPRISE COLLABORATION ENTERPRISE MOBILITY (STILL) FOCUSES ON PERSONAL PRODUCTIVITY Today’s enterprises (regardless of size) primarily enable their employees to conduct basic personal productivity tasks, such as accessing email, company calendars and contact directories via mobile devices. This access to personal productivity tools is broadly affirmed by both Business and IT personnel, albeit slightly less by Business than by their IT counterparts: 96 percent of IT vs. 80 percent of Business respondents state that employees in their companies are able to access email on their mobile devices. MOBILE ENTERPRISE COLLABORATION IS NOT YET MATURE Looking beyond simple personal productivity tasks, only about a third of today’s business professionals make use of collaboration tools on mobile devices, with a greater percentage of respondents employing these tools for collaboration among internal colleagues than with customers or other external partners. Internal collaboration tools on mobile devices are available in about a third of the companies, while external mobile collaboration tools and capabilities are available in less than a third of companies. Further, the results show availability of mobile collaboration tools doesn’t necessarily translate into actual usage of these collaboration tools. MICROSOFT SHAREPOINT/OFFICE 365 IS THE UNDISPUTED LEADING ENTERPRISE COLLABORATION PLATFORM– ON DESKTOP AND MOBILE DEVICES. Across all respondents, SharePoint/Office 365 secured the top spot among enterprise collaboration platforms with 44 percent of all respondents reporting having access. This beachhead position does not extend, however, to other Microsoft collaboration tools such as Lync and Yammer, which appear #4 and #8 respectively on the list of top enterprise collaboration tools offered by businesses today. Microsoft today is not a universal collaboration platform; a synergy of using Microsoft tools in concert did not reveal itself in this survey. THE PRIMARY CHALLENGES – THE BUSINESS/IT CHASM AWARENESS-­‐VERSUS-­‐ADOPTION REMAINS A PROBLEM Perhaps not surprisingly, IT reports m uch higher availability of tools and business applications on m obile across all categories than their Business counterparts. The need for better and ongoing dialog and communication between IT and Business is clear: Nearly half of Business respondents (47 percent) are aware of the existence of mobile device policy in their company compared to 83 percent of IT respondents. Even when it comes to those ubiquitous personal productivity tools (mobile email, calendar and contact directory access), Business employees report lower availability than IT on average. So if you build it, they won’t necessarily come -­‐ unless IT takes on the role of a strategic advisor, both enabling m obile enterprise collaboration and supporting the Business to onboard and train employees on critical mobile collaboration capabilities. IT IS INVESTING IN MOBILE APPLICATIONS NOT ALIGNED WITH STATED BUSINESS PRIORITIES IT is investing in business applications on mobile devices not aligned with the stated needs and priorities of their Business counterparts, which is likely resulting in competing efforts and wasted resources. For example, 40 percent of IT ranks Customer Service as the business process that will benefit most from mobile enablement compared to 24 percent of Business respondents. IT needs to align more closely with the Business on which applications Business needs most on mobile devices and then help the Business adopt these tools to drive specific business results. 3 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 COMPANIES ARE SETTLING FOR NON-­‐SECURE TOOLS TO ENABLE ENTERPRISE COLLABORATION Because secure enterprise collaboration tools are not readily available in the organization, companies are still willing to adopt non-­‐secure tools because of the importance of getting the job done. Skype and Google Drive are the top two consumer technologies available across all company sizes. The implication here is an undeniable i mpetus to move towards mobile collaboration even at the risk of employing tools and platforms that are not fully up to the task. OPERATIONS ARE BECOMING A STRATEGIC PARTNER TO THE BUSINESS, DRIVING INITIAL MOBILE COLLABORATION INITIATIVES Operations departments are the initiator of 26 percent of mobile collaboration initiatives – the highest stated percentage for any department. These points to the evolving role of Operations from a tactical to a more strategic partner to the Business, helping to drive cross-­‐functional support for the Business. DEFINING THE BUSINESS USE CASES THERE IS A NEED FOR IMMEDIATE A ND ONGOING DIALOG BETWEEN BUSINESS A ND IT When asked to describe their own IT organizations in terms of collaboration maturity, 21 percent of IT respondents describe themselves as “Innovators” versus a mere 7 percent on the Business side. Conversely, only 9 percent of IT respondents rate their IT organizations as “Laggards” compared to 29 percent of Business respondents. IT has to reach across the aisle and work closely with their Business counterparts to align on needs, priorities and mobile collaboration investments. The very role of IT must evolve to become a strategic advisor providing not only IT support for the Business, but also guidance on which mobile tools and technologies will have the most immediate and meaningful impact on productivity. Only then will IT truly bridge the existing value perception gap. SO WHAT IS THE OUTLOOK OF MOBILE ENTERPRISE COLLABORATION FOR 2015? According to half of IT respondents, 2015 will be the “Year of Mobile Enterprise Productivity,” a far greater number than those predicting a “Year of Enterprise Disappointment.” For this forecast to become a reality, enterprises need to move well beyond personal productivity enablement on the go, and invest in internal and external mobile collaboration tools and initiatives that support key business activities like financial forecasting and reporting, project management, and real-­‐time collaboration on documents, among others. WHICH COMPANIES HOLD THE MOST PROMISE FOR THE ENTERPRISE ON THE GO? Cited by 50 percent of IT respondents, Microsoft leads the pack as being the most likely mobile enterprise innovator in 2015 followed by Google and Apple at 35 and 25 percent respectively. Stalwarts IBM, Oracle, VMware, SAP and Citrix may need to up their investment in mobile collaboration capabilities if they want to win the hearts and minds of IT and Business in this emerging arena 4 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 FOREWORD More than 1,400 IT and Business professionals responded to this first “State of Mobile Enterprise Collaboration” survey. Respondents came from a broad cross-­‐section of industries and company sizes, representing both U.S.-­‐only as well as multi-­‐national businesses, all of which use enterprise collaboration tools on both desktops and mobile devices. Further, the respondent pool collectively covers a wide range of roles within their organizations: C-­‐level executives; leaders who initiate and manage mobile enterprise collaboration projects, initiatives and technology; as well as Business and IT professionals who consume or support mobile enterprise collaboration services in their daily activities. Survey Respondents’ Role and Seniority Seniority of Respondents 48% IT Non-­‐IT 16% 15% C-­‐Level Director 21% Middle Management Other DEPLOYMENT OF ENTERPRISE COLLABORATION TECHNOLOGIES A ND TOP OPTIONS IN USE: Both Business and IT respondents ranked Microsoft SharePoint/Office 365 as the leading enterprise collaboration platform within the enterprise, followed by Skype and Google Drive. (The fact that Skype and Google Drive are considered ‘enterprise’ platforms already says something about the maturity stage of the industry.) Not surprisingly, Business respondents are far less aware of the availability of enterprise collaboration tools than their IT counterparts– this disconnect in perceptions between IT and Business will be a major and consistent theme throughout the findings findings reflected in this report. WHAT SPECIFIC ENTERPRISE COLLABORATION TOOLS DOES YOUR ORGANIZATION OFFER: SharePoint / Office 365 Skype 47% 22% IBM Connecqons 8% Salesforce.com Charer 8% Jive 53% 35% Microsop Lync Yammer 57% 35% Google Drive Box 65% 30% 29% 26% 23% 5% 3% 4% EMC Syncplicity 3% SAP Jam 3% 21% 20% 20% 18% 5 | The State of Enterprise M obile C ollaboration IT Business The State of Mobile Enterprise Collaboration | 2014 MAJOR FINDINGS THE MOBILE ENTERPRISE COLLABORATION AGE We have not yet arrived at the Age of Mobile Enterprise Collaboration …but we’re headed in that direction: • Less than 30 percent of Non-­‐IT respondents are aware of internal and external collaboration tools, in comparison to 60 percent of all respondents who reported to being aware of these capabilities, indicating a strong need for IT to educate and onboard employees. • File Sharing, Updating Files, Managing Tasks/Projects, and Instant Messaging are the most common internal and external collaboration activities enabled on mobile devices. Only a third of employees are aware of these capabilities. • Media (60 percent), Healthcare (58 percent) and Consulting (57 percent) industries narrowly lead in deployments of internal & external collaboration capabilities. • Company size is not a major factor: Respondents report internal and external Mobile collaboration across the enterprise spectrum, with slightly lower percentages being reported at the ends of the company-­‐size spectrum. THE MISMATCH BETWEEN IT AND BUSINESS There’s a mismatch (in some cases, very significant) between what IT perceives it is providing to the B usiness and what the Business perceives IT is providing: • IT reports providing mobile access to internal and external collaboration tools at a rate twice as high as Business respondents report having access to such tools. • The starkest differences appear in IT vs. Business reporting of access to business applications: More than 50 percent of IT respondents report having mobile access to all listed applications, (Business respondents – under 30 percent), with Office Applications topping out at 83% (Business respondents at 40%!). MOBILE ENTERPRISE COLLABORATION INFRASTRUCTURE Mobile Enterprise Collaboration infrastructure is largely still being defined: • Corporate policy is a major influence on Mobile Enterprise Collaboration readiness: o Nearly half of Business respondents (47 percent) are aware of the existence of mobile device policy in their company compared to 83 percent of IT respondents. o Companies without a formal mobile device policy in place are almost twice less likely to pay for their employees’ devices and service plans. • In terms of deployment of mobile security technology, VPN is the clear leader (nearly 80 percent implementation), with Master Device Management (MDM) and Virtual Desktop Infrastructure (VDI) trailing VPN markedly (43 percent and 37 percent respectively). o Security implementation varies by company size: Larger companies, (1,000+ employees) are between 1.5 and 2 times more likely to have security technology in place. o Both MDM and VDI usage tail off just a bit in companies of 10,000 or more, while VPN remains high. 6 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 PLATFORMS Strong demand exists for access to a wide variety of tools & platforms via mobile devices: rd
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• Platforms: Android & iOS are the Big 2, with Windows Mobile and Blackberry a distant 3 and 4 . • Tools: Microsoft SharePoint/Office 365 leads the enterprise collaboration industry. • The Next Frontier of Applications to be enabled on mobile devices: Every one of the 11 business application options, leading with Office Applications, Marketing Automation, CRM, and Financial Systems/ ERPs, received at least 80 percent support for mobile enablement across the range of respondents. This clearly demonstrates Business clamoring for access to a wide variety of tools and platforms. IT investment needs to reflect this broad expression of mobile needs. OUTLOOK FOR 2015 Next year is seen as The Year of Enterprise Productivity. • 50 percent of IT respondents predict 2015 will be The Year of Mobile Enterprise Productivity. • Upwards of 90 percent of IT respondents report that spending on collaborative technologies for 2015 will either match or exceed spending for 2014. • Microsoft, followed by Google, and Apple are anticipated to be the clear leaders of Mobile Enterprise Innovation in 2015. 7 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 DETAILED FINDINGS STATE OF MOBILE ENTERPRISE COLLABORATION There is no doubt that cloud, social and mobile technologies have altered the business landscape. These technologies are heralding business transformation, forever rewriting the rules of how we collaborate and get work done in the st
21 century. This report establishes the current state of mobile on the enterprise collaboration continuum. It finds that today’s Business professionals are moving beyond performing simple tasks on their mobile devices and starting to work closely with their colleagues remotely or while on the road. The immediate Business needs include real-­‐time access to colleagues and real-­‐time, joint access to view and develop documents within their organizations, as well as collaborate with external partners and customers. This section steps through the evolution of the maturity of mobile enterprise collaboration, as provided by the responses of over 1,400 IT and Business professionals. It details the responses provided by the survey’s participants. A summary of the findings and conclusions are found in the Executive Summary. 8 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 PERSONAL/ INDIVIDUAL PRODUCTIVITY ON THE GO: NOT QUITE THERE YET Question: What type of business operations are you able to perform on your mobile device? PERSONAL PRODUCTIVITY TOOL ACCESS ON MOBILE DEVICES (IT VS. BUSINESS RESPONDENTS): IT: Yes Business: Yes 96% 88% 82% 70% 64% 55% Email Access Contact Directory Calendaring ANALYSIS: Although mobile email, access to business calendars and company contact directories have become synonymous with professional life on the go, Business respondents in this survey point to key discrepancies in mobile access to basic personal productivity tools at work. The biggest gap between IT and Business respondents lies in employees’ mobile access to their company contact directory on the go – 1.5 times greater access reported by IT. 9 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 Question: What business applications are employees able to access via mobile devices? MOBILE EMPLOYEE ACCESS TO BUSINESS APPLICATIONS: Business 12% CRM 27% 10% ERP systems 28% 12% Innovaqon management systems IT 28% 15% Financial systems 28% 14% Salesforce automaqon 28% 14% Markeqng automaqon 28% 18% HR systems 30% 21% Business reporqng 32% 26% Project management 35% 13% IT systems monitoring 36% 28% Travel / Expense management 36% 40% Office applicaqons 53% ANALYSIS: Aside from mobile access to the most common personal productivity applications, mobile access to key business applications is limited. According to Business respondents in this survey, 40 percent have mobile access to Office Applications; 28 percent have access to travel and expense management tools; other critical business systems in use either company-­‐wide (such as HR systems) or within a specific department (such as IT monitoring systems) remain mostly tethered to employees’ office computers. 10 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 Question: How important is mobile access / employee enablement for the following business applications? IMPORTANCE OF MOBILE EMPLOYEE ACCESS TO BIZ A PPLICATIONS (IT VS. BUSINESS RESPONDENTS): 16% IT systems monitoring 75% 30% Project management 74% 28% Travel/ Expense management 68% 20% HR systems 64% 23% Business reporqng 71% 16% Innovaqon management systems 61% 13% ERP systems 67% 15% Sales force automaqon 67% 13% CRM 67% 18% Markeqng automaqon IT 61% 19% Financial systems Business 67% 44% Office applicaqons 82% ANALYSIS: The data confirms the on-­‐going divergent views of IT and Business personnel – IT consistently reports dramatically higher mobile availability across all business applications, which is a key priority for the Business. These points to the urgent need for IT to work closely with the Business to communicate more effectively on available enterprise collaboration tools, help prioritize current initiatives and future investment, and train employees to use these tools effectively and efficiently. Once made aware of and trained on the availability of key business applications on the go, Business professionals will be able to better judge the importance of mobile capabilities across departments and applications in use. 11 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 THE STATE OF INTERNAL EMPLOYEE COLLABORATION ON THE GO: ONLY A THIRD OF BUSINESS RESPONDENTS AWARE OF MOBILE COLLABORATION CAPABILITIES Question: Internal Collaboration: What types of activities are your employees able to conduct on mobile devices today? INTERNAL COLLABORATION ON BOTH DESKTOP AND MOBILE DEVICES: IT Business 58% Share files and documents 33% 50% Update files and documents in real qme 27% 55% Manage tasks and projects 32% 58% Reach colleagues via corporate instant messaging 31% 58% Collaborate on new ideas Microblogging White board / web conference 35% 38% 14% 37% 14% ANALYSIS: There is a consistent 25 percent gap between the IT and Business respondents’ answers on the types of activities employees can conduct on mobile devices, revealing only about a third of teams are empowered to collaborate on the go. Enterprises still have a long way to go to enable their employees to work with each other across essential business processes via mobile devices. The enterprise’s journey needs to start with acknowledgment of the stark disconnect between how IT and Business rate the internal collaboration readiness of their business. 12 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 STATE OF EXTERNAL MOBILE COLLABORATION ON THE GO: STARK DISCONNECT IN REPORTED MOBILE READINESS BY IT AND BUSINESS Question: External Collaboration: What types of activities are your employees able to conduct on mobile devices today? EXTERNAL COLLABORATION ON BOTH DESKTOP AND MOBILE: IT Business 55% Share files and documents 31% 46% Update files and documents in real qme 26% 52% Manage tasks and projects 32% 52% Communicate with partners / customers via corporate instant messaging 29% 55% Collaborate on new ideas Microblogging White board / web conference 32% 35% 14% 38% 13% ANALYSIS: Similar to the findings outlined in the Internal Collaboration section, Business respondents report a much lower level of access to external mobile enterprise collaboration than their IT counterparts. Less than 32 percent of Business respondents report having the ability to collaborate via mobile devices outside of company walls, while IT reports much higher mobile enablement – a consistent 20 percent gap in capabilities perceived across all categories for external collaboration. 13 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 SUPPORT FOR KEY COLLABORATION TASKS: CONTINUED STARK DISCONNECT IN REPORTED MOBILE READINESS BY IT AND BUSINESS Question: Which activities do you support for your employees on their mobile devices? SUPPORTED KEY COLLABORATION TASKS: 68% Project Management: finding project documents, assigning tasks, sharing calendars 32% 62% IT Access to criqcal business documents when online or offline Business 30% Real Time Collaboraqon: ediqng business documents such as contracts, asking quesqons to a group of colleagues 60% 26% ANALYSIS: There is a consistent 30 percent gap between IT and Business in perceived availability of core m obile collaboration capabilities. This perception gap further solidifies the need for IT to play a more central role in educating the business on the tools available to employees on the go, including providing consulting and change management support as the Business continues its journey to the mobile connected enterprise. 14 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 TOP PRIORITIES FOR MOBILE ENTERPRISE COLLABORATION Question: What business processes do you MOST want to improve using mobile technology? TOP PRIORITIES FOR MOBILE BUSINESS PROCESS ENABLEMENT (IT RESPONDENTS) Manufacturing 14% Financial reporqng 15% Employee onboarding and training 16% Records management / Other Legal 19% Decision support 21% Logisqcs 23% New product / service development 25% Markeqng 27% Sales 33% Customer service 40% Question: What business processes do you MOST want to improve using mobile technology? TOP PRIORITIES FOR MOBILE BUSINESS PROCESS ENABLEMENT (BUSINESS RESPONDENTS) Markeqng automaqon CRM Sales force automaqon HR Other (e.g. Email and Project Management) Customer service applicaqons Financial applicaqons (budgeqng, forecasqng, reporqng) 3% 5% 6% 16% 21% 24% 25% ANALYSIS: IT is investing in enabling business applications on mobile devices that are misaligned with the stated needs and priorities of their Business counterparts. For example, 40 percent of IT ranks Customer Service as the business process that will benefit most from mobile enablement compared to 24 percent of Business respondents. IT needs to align more closely with the Business on the applications Business users need most on mobile devices, and then help employees adopt these tools to impact productivity and collaboration. 15 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 TOP SUCCESS FACTORS FOR MOBILE BUSINESS APP USAGE Question: What factors are most important to you when choosing mobile applications offered by your company? TOP SUCCESS FACTORS FOR MOBILE APP USAGE (BUSINESS RESPONDENTS): Ease of use 97% Secure mobile applicaqons 89% 72% Comprehensiveness of mobile apps Training 42% ANALYSIS: Business professionals have spoken – ease of use trumps all other criteria when it comes to selecting business applications on their mobile devices. There is no doubt that mobile business apps are being defined by, and measured against, the ease-­‐of-­‐use expectations set by consumer apps, although employees also appreciate the need for security of business applications and data as evidenced by “Secure Mobile Applications” landing as the second most important factor for mobile app usage. 16 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 Question: What are the must-­‐haves/critical factors for success for enabling business productivity via mobile devices? TOP SUCCESS FACTORS FOR MOBILE A PP USAGE (IT RESPONDENTS): Effecqveness in solving the business problem 61% Ease of use / Adopqon 55% Secure mobile environment 56% IT infrastructure: central management 40% Total cost of ownership 39% Employee training 24% Supporqng mulqple mobile OS / devices 24% ANALYSIS:
The IT community takes a more balanced approach to mobile applications; giving roughly equal weight to “Effectiveness in Solving Business Problems,” “Ease of Use / Adoption,” and “Secure Mobile Environment.” It is important to note that IT realizes that if employees won’t use the applications, the effort and investment in mobile business applications won’t pay off. This realization is a crucial prerequisite for the effort to better align IT with the Business. However, a related factor for mobile collaboration success – employee training, is viewed as less important by IT respondents than by Business respondents – 42 percent of Business respondents cite training as critical to success, compared with just 24 percent on the IT side. This disconnects needs immediate attention if IT seeks to transform itself from a mere implementer of new technology to a strategic advisor to the Business. 17 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 Question: Do you have a mobile device policy in place for your company? MOBILE DEVICE POLICY IN PLACE: 83% 53% 47% Mobile Device Policy in Place No Mobile Device Policy/ Don't know 17% IT Business ANALYSIS: As is evidenced by the survey data, roughly half of Business respondents (46 percent) are not aware of a mobile device policy in place at their companies. The need for enterprise-­‐wide education is reaffirmed here. 18 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 MOBILE DEVICE POLICY: BOYD ACROSS ALL ENTERPRISES Question: Who pays for the business usage of mobile devices? MOBILE DEVICE REIMBURSEMENT PRACTICES: 40% 41% IT 39% Business 23% 22% 15% Employees bring their own; employees pay for the devices Our company pays for the devices and the service plans 9% Employees bring their own; our company reimburses for the service plan only 4% Don't know ANALYSIS: Here we see that there is no standard approach to procuring and paying for mobile devices and access plans, further evidence that mobile enterprise collaboration remains closer to its nascent stage than maturity. As reported by both IT and Business respondents, fewer companies pay for employees’ mobile devices and service plans than do not. In light of the anticipated continued strong growth of the mobile device and app development markets, a crucial opportunity exists for alignment between IT and Operations on future investment in mobile collaboration. 19 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 MOBILE COLLABORATION INITIATIVES -­‐ MOST LIKELY TO START WITH OPERATIONS Question: Which department was the primary driving force behind your mobile collaboration initiative? DEPARTMENTS BEHIND MOBILE COLLABORATION INITIATIVES: 26% Operaqons 23% Professional Services Sales 16% 8% Customer Support 7% Markeqng HR 6% 6% Finance Legal 1% ANALYSIS: Operations departments are the initiator of 26 percent of the mobile collaboration initiatives – the highest percentage among all departments. This illustrates the evolving role of the Operations from a tactical to a more strategic partner to the Business, helping to enable and drive cross-­‐functional processes and tools. Professional Services as a close second highlights the need to support customers while on the go. 20 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 TOP ENTERPRISE COLLABORATION TOOLS: IT VOTES MICROSOFT, BUSINESS VOTES GOOGLE DRIVE Question: what specific enterprise collaboration tools does your organization offer? DEPLOYED ENTERPRISE COLLABORATION TOOLS (IT VS. BUSINESS RESPONDENTS): 65% SharePoint / Office 365 30% 57% Skype 35% 53% Google Drive 35% 47% Microsop Lync 22% 29% IBM Connecqons 8% 26% Salesforce.com Charer 8% Jive EMC Syncplicity SAP Jam Business 23% Box Yammer IT 5% 21% 3% 20% 4% 20% 3% 18% 3% ANALYSIS A significant percentage of Business respondents are not aware their organizations offer enterprise collaboration tools – the divide ranges from 14 percent for SAP Jam to more than 34 percent for Microsoft’s SharePoint/ Office 365. This finding points once again to the need for IT to work more closely with the Business to align on vision and ensure strong launch, onboarding and training of employees when new collaboration tools are introduced. SharePoint is a distant third on the Business respondents’ side, who clearly prefer consumer-­‐grade Google Drive and Skype. 21 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 IT INFRASTRUCTURE SECURITY READINESS Question: What level of security do you have in place to support the following capabilities for employees on mobile devices? MOBILE DEVICES SECURITY BY COMPANY SIZE (IT RESPONDENTS): 35% 10k+ 84% 42% 54% 80% 5001-­‐10k 54% VDI 49% 87% 1000-­‐5000 53% VPN MDM 19% 67% 500-­‐1000 29% 20% <500 67% 29% ANALYSIS: When looking at the level of mobile security in place across the board, most IT respondents still point to VPN as the most prevalent method for securing mobile applications, followed by Master Device Management (44 percent), and Virtual Desktop Infrastructure/ VDI (37 percent). When analyzing based on company size, prevalence of m obile device security jumps when crossing the threshold of 1,000 employees. Small businesses tend to have a lesser penetration of VDI, VPN and MDM. 22 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 MOBILE ENTERPRISE COLLABORATION MATURITY Question: How would you rate your organization in terms of its enterprise collaboration maturity? MOBILE ENTERPRISE COLLABORATION MATURITY: IT Business 43% 38% 29% 28% 27% 21% 9% 7% Innovator Leader Follower Laggard IT/ BUSINESS GAP ON MOBILE ENTERPRISE COLLABORATION MATURITY PERCEPTION: -­‐20% Laggard -­‐10% Follower Leader Innovator 16% 14% ANALYSIS: When asked to describe their own IT organizations in terms of collaboration maturity, 21 percent of IT respondents describe themselves as “Innovators” versus a mere 7 percent on the Business side. Conversely, only 9 percent of IT respondents rate their IT organizations as “Laggards” compared to 29 percent of Business respondents. IT has to reach across the aisle and work closely with their Business counterparts to align on needs, priorities and mobile collaboration investments. The very role of IT must evolve to become a strategic advisor providing not only IT support for the Business, but also guidance on which mobile tools and technologies will have the most immediate and meaningful impact on productivity. Only then will IT truly bridge the existing value perception gap. 23 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 2015 MOBILE ENTERPRISE COLLABORATION PREDICTIONS Question: Make your prediction for 2015 2015 MOBILE ENTERPRISE COLLABORATION PREDICTIONS: 50% 23% 19% 6% The Year of Mobile Enterprise Producqvity The Year of Mobile Employee Empowerment The Year of Process-­‐Based Collaboraqon The Year of the Mobile Disappointment ANALYSIS: According to half of IT respondents, 2014 will be the “Year of Mobile Enterprise Productivity,” while few see it as the “Year of Enterprise Disappointment.” Advances in the realms of customer service and sales support for employees on the go, real-­‐time collaboration on data analysis and financial forecasting and reporting, among others, must fall in line with mobile access to Office Applications for productivity to be maximized. For this prediction to become a reality, enterprises need to move well beyond personal productivity enablement on the go, and invest in internal and external mobile collaboration tools and initiatives. 24 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 2015 MOBILE ENTERPRISE COLLABORATION LEADERS Question: Who will be the mobile enterprise innovators in 2015? (Select your top three) TOP CHOICE: SECOND CHOICE: 50% 35% 43% 31% 28% 25% 13% 4% Microsop Google Apple Google Salesforce Microsoft Apple IBM THIRD CHOICE: 25% 19% Apple Google 18% 17% Microsop Salesforce ANALYSIS: Who is IT betting on in 2015 to help them achieve the coveted connected mobile enterprise collaboration nirvana? While no company has a lock on leadership, IT is expecting Microsoft to keep innovating and enabling businesses across the world to make productivity on the go a business reality, with Google and Apple close behind. That leaves stalwarts such as IBM, SAP, Oracle, VMware, Salesforce.com and the rest to figure out how they can win the hearts and minds of IT when it comes mobile enterprise collaboration. 25 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 SURVEY PARTICIPANTS DEMOGRAPHICS RESPONDENTS ROLE SENIORITY OF RESPONDENTS (N = 1,250) 21% IT 37% 16% 15% Non-­‐IT 63% C-­‐Level Director Middle Management REPRESENTED INDUSTRIES (N = 1,250) NUMBER OF EMPLOYEES (N = 1,250) 12% Education High Technology 12% Services 11% Healthcare 11% 5,000+ 30% 7% Consumer Consulting 5% Government 5% Travel and transportation 2% Media 2% Other 501-­‐5,000 31% 25% Less than 500 39% ANNUAL COMPANY REVENUE RESPONDENT'S LOCATION 100% $250MM + 24% < $10MM 40% $101MM -­‐ $250M 10% $51MM -­‐ $100MM 11% 11% $10MM -­‐ $50MM 15% US 26 | The State of Enterprise M obile C ollaboration Canada 11% Europe 10% 7% 4% Asia South America Africa The State of Mobile Enterprise Collaboration | 2014 COMMENTS KEVIN BENEDICT COMMENTS ON MOBILE ENTERPRISE COLLABORATION REPORT September 29, 2014 This report clearly defines that many of the greatest challenges enterprises are facing in 2014 are derived from a lack of understanding of the competitive importance of mobile and collaboration platforms, and how strategic these technologies are to their future success. Both IT and Business must become experts in the use of enterprise mobility solutions and collaboration platforms to actively utilize and innovate with them in order to strategically transform their companies. The survey results show that without effective training and knowledge, Business will continue to fall behind in their understanding and use of critical technologies that are changing the competitive landscape of their markets. Today, mobile enterprise collaboration solutions and platforms are a key technology component of a successful digital transformation. Digital transformation is the term used to describe how industries, markets, prospects and customers are being changed and impacted by the use of mobile computing technologies, enterprise collaboration platforms, the Internet of Things and the ubiquity of wireless broadband internet. In most industries these digital transformations are having a massive impact on how business is conducted and how markets operate. The importance of understanding and embracing these changes cannot be overstated. The report findings show IT organizations are far more aware and capable of using mobile technologies than their Business counterparts. That is a big problem. It will be nearly impossible for an enterprise to remain competitive without the Business and IT organizations expertly working together to strategically innovate and adapt to these changes. Kevin Benedict Bio: Kevin Benedict is the opinionated Senior Analyst for Digital Transformation and Mobility at Cognizant. He is a world traveler, speaker, writer and mobile and digital strategies expert. In the past three years, Kevin has taught mobile and digital transformation strategies workshops in 17 different countries. He has over 25 years of experience working with enterprise software solutions and fourteen years in the mobile application and platform market. He is also a veteran mobile software executive and authors one of the most popular blogs on mobile strategies at www.MobileEnterpriseStrategies.com. 27 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 MARIBEL LOPEZ SURVEY COMMENTARY October 7, 2014 Mobile collaboration holds tremendous promise but we've yet to experience the adoption we'd hoped for. Unsurprisingly, the data shows that many employees simply don't know what tools are available and instead turn to tools they know and use from their personal lives such as Google Drive and Skype. This provides numerous security and collaboration challenges that IT will need to address. Furthermore the data illustrates that there continues to be a mismatch between what employees want in terms of collaboration tools and what IT offers. To be innovative and relevant, IT must align its offerings to demonstrable business needs. There's a tremendous opportunity ahead to use mobile collaboration as a method to derive a competitive advantage but IT must offer the right services to its employees on their device of choice. Maribel Lopez Bio Maribel Lopez is an industry analyst, the founder of Lopez Research LLC and the author of the John Wiley & Sons book titled Right-­‐time Experiences: Driving Revenue with Mobile and Big Data. She founded Lopez Research in 2008 to research how technology trends such as mobile will transform business. Right-­‐time experiences use context from mobile, social, and analytics to deliver an employees and customers the proper information or service at the point of need or desire. Her clients include start-­‐ups, software vendors, networking vendors, enterprise IT leaders as well as telecom providers. Today, 6 of the Fortune 20 are Lopez Research clients. Maribel is also the co-­‐founder of the Mobile Research Council. The Mobile Research Council (MRC) is a community of business and technical leaders in Fortune 1000 companies focused on one objective: driving innovation and business value with mobile software and solutions. Over the past two decades, she has observed, commented on and engaged in the massive shifts in the data and telecommunications industries during her work with Motorola, International D ata Corp., Shiva Corporation and Forrester Research. Prior to founding Lopez Research, Maribel was a respected analyst for more than 10 years at Forrester Research, most recently as Vice President of the tech industry strategies group. You can follow her at http://blogs.forbes.com/maribellopez or at twitter.com/maribellopez 28 | The State of Enterprise M obile C ollaboration The State of Mobile Enterprise Collaboration | 2014 ABOUT HARMON.IE harmon.ie empowers the social collaboration workforce by delivering the single-­‐screen experience today’s mobile enterprises and tech-­‐saturated users demand. Giving companies a way to securely support their employees’ changing work dynamic, harmon.ie delivers a seamless user experience anytime, anywhere and on any device. An established global company, harmon.ie combines the power of the top social and collaboration platforms – including IBM, Microsoft and Yammer – to help its thousands of customers around the globe achieve the promise of the mobile enterprise. CONTACT US Website: www.harmon.ie Blog: http://harmon.ie/blog LinkedIn: https://www.linkedin.com/company/harmon.ie Twitter: https://twitter.com/Teamharmonie YouTube: https://www.youtube.com/user/TeamHarmonie FREE WEBINARS AND TRIALS View recorded webinars: http://harmon.ie/Company/Events#recorded Download harmon.ie for free: http://harmon.ie/download-­‐harmonie-­‐lite-­‐edition BECOME A PARTNER Become an alliance or a channel partner: http://harmon.ie/Company/Partners 29 | The State of Enterprise M obile C ollaboration