Gopet Sustainability Report 2015

2015 SUSTAINABILITY REPORT
SHIFT TO GREEN LOGISTICS
2015 SUSTAINABILITY REPORT
SHIFT TO GREEN LOGISTICS
Gopet at a Glance
Our Sustainability Approach
People
Performance
Environment
www.gopettrans.com
Gopet at a Glance
We are a dynamic freight forwarding company with strong presence
in Balkans offering road, intermodal and logistics solutions for
multinational, regional or local companies.
Offices in 5 countries
400 people
(+14% v. 2014)
100.000 delivered shipments
(+17% v. 2014)
TURNOVER
€124mln
€107mln
2014
2015
OUR SECTORS
• Retail
• FMCG
• Automotive
• Chemical
• Construction
• Heavy Industry
• Agriculture
• Pharmaceuticals
www.gopettrans.com
GOPET AT A GLANCE
Milestones
GOPET HELLAS
GOPET POLAND
2012
2009
GOPET LOGISTICS
GOPET AUSTRIA
2007
2004
GOPET TRANS
2001
GOPET ROMANIA
1995
5
countries
1st
in Bulgaria
*as per official data
released by BG authorities
www.gopettrans.com
Top 10
in Romania
*as per official data released by Romanian
Registry of Commerce
GOPET AT A GLANCE
Integrated services, increased flexibility
LOCAL OFFICES AND SERVICES RANGE
International freight forwarding
Coverage for all Europe, Russia , CIS countries
and Middle East.
Intermodal solutions
From Bulgaria, Greece, Romania and Hungary to UK,
BENELUX, Northern France and Western Germany.
Warehousing & Logistics services
Full range of value added services and IT capabilities.
Domestic distribution
Within Bulgaria, Romania and Greece.
Poland
Austria
Romania
Bulgaria
Greece
www.gopettrans.com
GOPET AT A GLANCE
Integrated services, increased flexibility
OUR MISSION
To provide professional and sustainable Freight
Forwarding and Logistics solutions, offering high
quality customer service and optimal conditions for
our partners’ business development.
OUR VISION
To become a remarkable company in the area of
Integrated Freight Forwarding and Logistics Solutions
in Europe.
OUR VALUES
zz We value trust, loyalty and respect within our
team and towards our partners.
zz We support honest, open and direct
communication.
zz We enjoy the job we do.
zz We encourage our teams to show initiative.
zz We care about our people’s growth and
development.
zz We care about society and environment.
www.gopettrans.com
Our Approach
We are focusing our actions on four key areas with the clear goal of
providing to our clients services that respect people, environment and
are economically viable on the long term.
PEOPLE
Foster well-being of colleagues
and communities
ENVINRONMENT
Respectful business behavior
CLIENTS
Deliver client satisfaction with
solid financial results
SUPPLIERS
Vector of local growth
www.gopettrans.com
KEY AREA: PEOPLE
Our cardinal value
We care about our people’s growth and development
DIVERSITY
We respect talent and this is our main criteria when evaluating
a colleague / new employee.
CONTINUOUS LEARNING
A new internal improvement approach was implemented
in 2015/PMP.
100% of colleagues needs for improvement were evaluated
and personal career paths were defined.
OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT
Periodical trainings regarding health and safety at work.
0 accidents in 2015
DIALOGUE WITH EMPLOYEES
Yearly employees survey measuring satisfaction.
Response rate 2015 – 100%
SOCIAL BENEFITS
We offer to all our employees additional health insurance that
goes beyond the legal requirements.
www.gopettrans.com
KEY AREA: CLIENTS
Our cardinal value
We value trust, loyalty and respect within our team and towards our partners
THE BEST INNOVATION RESULTS ARE ACHIEVED:
Through constant clients’ dialogue;
With fresh perspective that Intermodal solutions introduced in 2014 were consolidated in 2015.
New set-ups were created and are running today, consolidating the way for extension.
Critical KPIs for outstanding performance
Satisfaction KPIs
97%
Delivery on time
94%
Competence / Expertise
98.2%
Loading on time
93%
Prompt reply to all requests
99.5%
Acceptance rate
90%
On time status info
0.36%
Claims
91%
Quality
wrong lead time, price, short pre-notice
*consolidated data for all clients - June 2015
Conformity of equipment
*consolidated data for all clients via survey - November 2015
CUSTOMER SERVICE
Online open feedback and service rating platform – welisten.
Matrix organizational chart
Efficiency at every level is key for business
performance. In 2015, a new matrix chart was
implemented, redesigning work processes
to gain internal efficiency and improve client
performance.
Modern IT solutions
We are undergoing a full redesign of our IT
capabilities to better respond to external and
internal needs, facilitate innovation and create
better client synergies for mutual growth.
www.gopettrans.com
KEY AREA: SUPPLIERS
Our cardinal value
We value trust, loyalty and respect within our team and towards our partners
LOCAL SUPPLIER EMPOWERMENT
Q & HSE
Our commitment is to become a vector of
growth in local markets for both clients and subcontractors.
We conduct periodical audits on our suppliers
focusing on maintaining high quality standards and
developing HSE policies.
Our Procurement policies were redesigned in
2015 with the goal of supporting our carriers solid
development and better performance monitoring.
75%
DRIVING OPTIMIZATION
75% of regular suppliers
portfolio are compliant with
the newly improved policies.
zz Improved planning of routes
zz Driving behavior
zz Renewal of equipment
KEY AREA: ENVIRONMENT
Our cardinal value
We care about society and environment
ENVIRONMENTAL MANAGEMENT
AND CERTIFICATIONS
Our Romanian office is complying with ISO 14:001
for environment management system since 2014.
Our goal is to integrate this management system in
our Bulgarian office in 2016.
www.gopettrans.com
KEY AREA: ENVIRONMENT
Our cardinal value
We care about society and environment
Due to business development, overall Co2 emissions have increased, but
we have managed to decrease our emission / shipment ratio.
CO2 EMISSIONS (T)
KG CO2 / DELIVERED SHIPMENT
119,189
96,768
137,700
154,162
1,749
101,273
1,728
1,691
1,674
1,620
82,216
2010
2011
2012
2013
2014
2015
2010
2011
2012
2013
2014
1,542
2015
SWITCH2RAIL IMPACT
we moved
60,000
tonnes from road to rail
we saved
7,838
tonnes of CO2
www.gopettrans.com
KEY AREA: ENVIRONMENT
Our cardinal value
We care about society and environment
EURO III
21%
36%
9%
EURO IV
34%
EURO VI
EURO V
SHIFT TO GREENER FLEET
Investment in container fleet, compatible with road /
rail as a proof of our commitment to shift to greener
transportation solutions mix.
Modern/low emission vehicles
REDUCING WASTE
Clear internal regulations ranging from paper usage to
battery recycling.
GREEN BUILDING
Our offices from Bulgaria and Romania moved in
modern buildings, with improved energy saving
standards.
www.gopettrans.com
www.gopettrans.com